Location: New York
Workplace: Hybrid
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
Reporting into our Head of Sales, Checkout.com http://Checkout.com is actively looking for a passionate and results-oriented Sales Leader to help fuel the growth of our North American Sales team. This role is an unique, high-impact opportunity to recruit, build, and lead a national commercial team focused entirely on the high-growth Middle Market segment—a critical engine for Checkout.com http://Checkout.com’s corporate strategy.
You will bring deep experience in Payments and/or the adjacent B2B technology space, adept at building lasting, high-value relationships with merchants and colleagues alike. The successful Leader must seamlessly transition between hands-on, deal-level detail and key strategic decision-making that scales our commercial capability and ensures alignment with our global vision.
How You'll Ignite Impact (Key Responsibilities):
- Segment Ownership & Scaling: Recruit, build, lead, mentor, and energize a commercial team to consistently surpass revenue targets by successfully selling Checkout.com http://Checkout.com’s product suite to North American lower Middle Market merchants.
- World-Class Commercial Engine: Deliver the necessary structure, cadence, quality, and discipline to create a professionalized, scalable, and world-class commercial capability for the Middle Market segment.
- Pipeline Generation: Work with the team to help drive new opportunities in our target Ideal Client Profile (ICP) and Strategic Territory Planning (STP) into the pipeline. Additionally, work in close partnership with the wider Commercial team to align Marketing, Partnerships, and Sales in generating strong leads, driving engagement, and accelerating deal volume within the segment.
- Pipeline Acceleration: Actively engage on key opportunities, offering strategic guidance, deal coaching and direct support to help the team progress deals efficiently through the sales and onboarding process. Help build and nurture valuable relationships with founders, senior leaders, and decision-makers in businesses, demonstrating strong financial acumen and a data-driven approach to achieving performance metrics.
- Strategic Cross-Functional Partner: Serve as a subject matter expert on North American payments and the wider ecosystem. Work closely across Marketing, Solutions Engineering, Product, Technology, and Implementation teams to optimize processes and productivity.
Required Qualifications: The High-Performance Profile
- Commercial Sales Success: Strong track record of delivering exceptional sales results within a commercial team, ideally within a larger global organization.
- Payments & Segment Expertise: Deep knowledge and understanding of both payments technology and the Middle Market or Enterprise ecosystems. Must understand the competitive payments landscape and what defines a stellar payments partner.
- Visionary People Leadership: An inspiring and engaging communicator with a passion in attracting, recruiting, managing, and developing top commercial talent. Must be ready to spend the first year recruiting and developing top talent.
- Growth & Scale-Up Mindset: Experience operating in a high-growth, fast-paced environment. Able to cope with the ambiguity of scaling a team, sometimes with lean resources.
- Strategic Execution: Possesses a strategic mindset combined with an ability to adopt a hands-on approach and be close to the detail when needed. Demonstrates ability to translate a sales strategy into clear operational plans and repeatable processes that drive consistent execution across the team.
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Location: Europe
Workplace: remote
Belkins is the most reviewed B2B appointment setting company in the USA, with over 300 5-star reviews, and is ranked among the Top-3 best professional service firms in the world 2024 by Clutch.
Trusted by industry leaders, including General Electric, Nvidia, UC Berkeley, Zendesk, Cloudflare, and over 1,000 other businesses in the USA — from startups to Fortune 500, empowering companies across 50+ industries with a results-oriented full-funnel outreach, boasting a staggering average of $10 return on every $1 spent with Belkins.
We foster long-term partnerships to unlock the full potential of B2B clients, allowing them to scale steadily regardless of market shifts.
Now we're looking for a driven Middle FP&A Analyst — someone who owns financial reporting end-to-end and turns numbers into insight the business can act on.
The role
You’ll own financial reporting and business-facing analytics across our largest brand scope (Belkins); working alongside our finance team in a peer/support relationship, not a managerial one.
You’ll report directly to Olha Boyko, and your analysis will feed straight into decisions made at the C-level.
What you’ll be doing
Preparing monthly management reporting packages (P&L, CF) with variance analysis and business insights
Taking full ownership of the budgeting and rolling forecasting cycles, ensuring accuracy, timelines, and cross-functional alignment
Improving and automating reporting processes, including data consolidation and dashboard development
Developing and maintaining financial models for new and existing business directions, supporting leadership decision-making
Staying closely connected to the business day to day — tracking Delivery and Sales KPIs that move revenue, flagging risks before they surface, and staying on top of invoice deadlines and month-end close
What you bring
3+ years
of experience in financial analysis, preferably in IT, SaaS, or marketing-driven businesses
Solid grounding in accounting principles (US GAAP), with hands-on experience across P&L, balance sheet, and cash flow
Advanced financial modeling, budgeting, and forecasting skills
Advanced Google Sheets skills (complex formulas, QUERY, pivot tables, data structuring)
Business-oriented mindset — you interpret numbers into insight, not just report them
Upper-Intermediate English
or higher and Fluent Ukrainian
Bonus points:
SQL experience & AI tools
What’s special about working at Belkins
Direct visibility into C-level decision-making — your analysis isn’t filed away, it’s acted on
A real path to seniority: growth here means more business impact and scope — no people-management track required to get there.
A dynamic, modern environment that keeps evolving its tools and processes (AI included) and leans on knowledge-sharing
A motivated team that’s building the finance function as the company scales
You’re our kind of person if you
You take ownership without waiting for a ticket to tell you what’s next — you flag risks before anyone asks
You’re structured and detail-oriented, but flexible when priorities shift fast
You look at a spreadsheet and think what does this mean for the business, not just is this accurate
You partner easily across teams — Delivery, Sales, Accounting — without needing a rigid handoff process
What to expect in our process
Screening call with the recruiter
(30–45 min) — background, motivation, English level, comp expectations.
Test task (up to 1h)
— a practical case on modeling, budgeting, and data structuring
Interview with the Hiring Manager
(Olha) — competency deep-dive on financial modeling, business-oriented thinking, and ownership
Final interview — Heads & Culture
— leadership alignment and the bigger picture
If this all sounds like the right challenge, go ahead and apply.
If you’re ready to take on a high-impact challenge, lead a transformation, and be rewarded for aggressive growth, we want to hear from you. At Belkins, we care deeply about our team members, and we prove it through:
Competitive Pay: Your dedication deserves more than recognition; it deserves compensation that matches your expertise.
Remote-First Flexibility: We’ve transitioned to a fully remote environment so you can work where you're most productive. Our flexible hours help you stay agile and focused.
Professional Growth: We’re a launchpad for your career. Through regular feedback, 1:1s, internal mobility, and knowledge-sharing, your growth is enabled and celebrated. We also maintain an internal wiki for insights and a library of the latest business books to keep you sharp.
Well-being focus: Your mental health is a priority. We offer mental health lectures and support for your overall well-being.
Recharge Time: We prioritize your rest with 20 paid vacation days, parental leave, fully covered sick days, and unlimited days off for unexpected needs.
Global Sync: We align with U.S. holidays to keep our global teams in sync.
Memorable Team Experiences: Work hard, play hard — even from a distance. Our online team-building events and all-hands gatherings bring humor, memes, and a lively atmosphere that makes teamwork genuinely fun.
Location: Riyadh, Saudi Arabia
Workplace: Hybrid
HEALTH CAN’T WAIT.
Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.
Alan exists to end the wait.
Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.
So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.
We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.
Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.
⭐ YOUR MISSION
We are building Alan's Care function in Saudi Arabia, and you will be the person who makes sure every member trusts Alan when they need us most. You'll build the function from zero: process, tooling, quality bar, then scale it, while handling the conversations that matter most yourself.
Founding the function
- Handle directly the member contacts that stay in-house: admin requests, escalations, complex cases.
- Write the scripts, guidelines, and documentation that make Care work in Saudi from day one.
- Shape the operating model on the ground together with the GM Saudi and the global Care community: opening hours, shift coverage, tooling setup (Intercom and others), and how traffic splits between in-house and externalized support.
What success looks like: a documented, working Care operation that can pass regulatory scrutiny and handle real member conversations from launch.
Owning quality on externalized support
- Own the quality bar for everything we externalize: review calls and tickets in Arabic, coach our outsourcing partner's agents, and close the loop between what members experience and what we improve.
What success looks like: externalized conversations meet Alan's quality bar, and gaps get caught and fixed before they become member complaints.
Owning regulatory accountability
- Own the complaint-handling policy and the regulatory SLAs on complaints.
- Prepare the documentation and readiness for the Insurance Authority inspection.
What success looks like: Alan passes Insurance Authority inspection with a clear, accountable answer on every complaint-handling question asked.
You won't be building this alone. You'll have the full support of Alan's global Care Ops team on process design, tooling, forecasting, and planning, the same team behind our Care launches in France, Belgium, and Canada. You bring the on-the-ground execution and Arabic-language expertise; they bring the playbooks and cross-market experience.
👀 WHO WE ARE LOOKING FOR
- You are a founding operator. You've built an operational function from scratch before, or you're ready to do it for the first time with real ownership.
- You are hands-on in ambiguity. You're happy to answer tickets yourself on day one while designing the system in parallel. Some decisions on coverage model and tooling are still being finalized, and you'll help make them.
- You are AI-first. You're excited to work on automation and tooling, not just process.
- You lead with ownership and directness. You hold an outsourcing partner accountable to a quality bar without hesitation.
- You are genuinely energized by great customer experience. When a member is frustrated, you don't just close the ticket, you make sure they walk away feeling cared for.
- You understand the member's stakes. Ideally, you've seen pre-authorization, claims, or member frustration points up close, in health insurance, health services, or a comparable regulated environment.
⭐️ REQUIREMENTS FOR THE ROLE
Must-haves
- Saudi national.
- Fluent in Arabic and English, spoken and written. Both are mandatory: Arabic for the QA work on Arabic-language conversations, English for collaboration with the global Care community and cross-functional teams.
- Comfortable operating with significant ambiguity: building the system and doing the work at the same time.
- Strong ownership and directness, including holding an external partner accountable to a quality bar.
- Genuine interest in AI-first tooling and automation.
Nice-to-haves
- Health insurance, health services, or financial services background; understanding of pre-authorization, claims, and member frustration points in Saudi Arabia.
- Experience building or scaling an operational/support function from scratch.
- Familiarity with the Saudi regulatory environment (Insurance Authority requirements).
Level target: B1-C1 on Alan's level grid.
⭐ WHAT WE OFFER
- A world-class team to lean on: you won't be alone. You'll have the full support of Alan's global Care Ops team, and the full team's playbooks from launching Care in France, Belgium, and Canada.
- Real ownership and impact from day one, on a function you build yourself.
- As the team scales, this role has the potential to grow into leading a local team.
Location: San Francisco, CA; New York, NY
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs.
ABOUT THE FINANCIAL SERVICES TEAM
- Our financial services customers span systemically important banks, neobanks committed to building more delightful banking software (1 in 3 of the world's leading banks use Sierra!), insurers that provide protection for life’s most challenging moments, vertically integrated ecosystems like Rocket Companies, and more. The decisions we make impact millions of end customers and billions of dollars in economic activity.
- Our financial services team partners closely with these organizations to set their AI strategies and build modern tools that carefully handle moments when a person’s private anxiety meets an institution’s procedural muscle - the instant before a family learns whether they are pre-approved for a mortgage; the claustrophobic half hour after someone notices a fraudulent charge; the frustrating experience of losing a card and needing to order a new one.
- Sierra’s Financial Services team is transforming the customer experience and building technology that makes the industry more accessible, human, and affordable for everyone.
WHAT YOU'LL DO
- Build enterprise-grade AI agents: As an Agent PM at Sierra, you will be responsible for partnering directly with our engineers and customers to build and ship AI agents that handle thousands of customer conversations a day.
- Engage with customers: In the role, you will engage with all levels of our customers’ businesses:
- Discover and assess their requirements.
- Prepare and present demonstrations of Sierra’s agent.
- Address and overcome technical challenges in the business process by working with technical counterparts.
- Develop and improve Sierra virtual agents to fit and anticipate our customers’ needs and business processes.
- Become trusted advisors and drive strategic technical strategies for our customers.
- Shape the product roadmap: Work with Sierra’s engineering and product development teams to scope and implement new features essential to the success of your customers.
WHAT YOU'LL BRING
- 5-10+ years experience in product development of highly technical products.
- Past experience in Product Management or other similar product development roles at or above the level of Senior Product Manager.
- Experience in financial services, such as banking, fintech, lending, payments, insurance, mortgages, or wealth management.
- A track record of taking products from ambiguous customer problems through launch and meaningful scale.
- Strong technical fluency and the ability to reason about APIs, data flows, system architecture, AI systems, integrations, and failure modes.
- Exceptional product judgment, including the ability to balance customer needs, speed, reliability, risk, and long-term platform leverage.
- Experience working directly with enterprise customers and communicating effectively with both executives and deeply technical teams.
- A builder mindset: you prototype, investigate, and work hands-on rather than relying solely on process.
- Clear, structured communication, with the ability to explain complex technical and AI concepts to diverse audiences and create alignment in fast-moving, ambiguous environments.
- Degree in a technical or related field, or equivalent professional experience.
EVEN BETTER...
- AI-related experience (experience with product development for AI agents a plus).
- Some coding experience with React, Typescript, and Go.
- MBA or equivalent professional experience (while this is a product management role, you will have the opportunity to lean into broader business roles).
- Past roles that interface with end customers to influence software development.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits
- Lunch, as well as delicious snacks and coffee to keep you energized when working onsite
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description.
Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy.
We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.
Location: Boston, MA
Workplace: OnSite
At WHOOP, we're on a mission to unlock and inspire performance for life. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.
WHOOP is seeking a Vice President of Hardware Quality to lead the vision, strategy, and execution of quality across our global hardware ecosystem. This leader will be responsible for ensuring quality is embedded throughout the product lifecycle — from early product development through manufacturing, supplier management, and field performance. Working closely with Hardware Engineering, Supply Chain, Operations, Membership Services, Finance, and manufacturing partners, you will build scalable systems, drive operational excellence, and create a culture of continuous improvement that enables WHOOP to deliver exceptional products and member experiences at scale.
RESPONSIBILITIES:
- Define and execute a comprehensive quality strategy spanning product quality, manufacturing quality, supplier quality, field quality, and containment across the hardware lifecycle.
- Build, lead, and develop a world-class global quality organization that enables operational excellence and unlocks growth and scale.
- Partner closely with Hardware Engineering and Product Development teams to ensure robust quality planning, validation, and risk mitigation throughout new product introduction and sustaining engineering activities.
- Establish quality metrics, operating mechanisms, and executive reporting frameworks that provide visibility into quality performance, risks, and opportunities across the supply chain.
- Drive closed-loop quality improvement initiatives by connecting field performance, reliability testing, manufacturing data, supplier performance, and product design insights.
- Lead supplier quality programs, including qualification processes, factory audits, corrective and preventive actions, and strategic supplier development efforts across a global manufacturing network.
QUALIFICATIONS:
- 10+ years of leadership experience in hardware quality, manufacturing quality, supplier quality, or related functions supporting consumer electronics, wearable technology, or other complex hardware products.
- Demonstrated success building and scaling high-performing quality organizations in fast-paced, high-growth environments.
- Deep understanding of consumer electronics manufacturing processes, including electro-mechanical assemblies, PCB/SMT manufacturing, batteries, plastics, and critical component qualification.
- Experience working with global manufacturing and supplier partners and managing quality across geographically distributed operations.
- Expertise in quality systems and methodologies, including statistical process control, auditing, corrective and preventive action programs, root cause analysis, FMEA, Design for Manufacturing, Lean manufacturing, and Six Sigma principles.
- Strong executive communication and stakeholder management skills with the ability to influence decisions through data-driven insights and cross-functional partnership.
- Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Manufacturing Engineering, Quality Engineering, or a related technical discipline.
- Willingness and ability to travel up to 25% internationally to support manufacturing partners, suppliers, and quality initiatives.
- Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions.
This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.
Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.
WHOOP is an Equal Opportunity Employer and participates in E-verify https://www.e-verify.gov/to determine employment eligibility
The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values.
At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success.
The U.S. base salary range for this full-time position is $200,000-$300,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training.
In addition to the base salary, the successful candidate will also receive benefits and a generous equity package.
These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.
Location: Remote Canada
At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.
About the Operations team
The Operations team delivers seamless customer experiences and enables new product capabilities while ensuring operational excellence. The team owns strategy, planning, technical execution, customer service, fraud operations, process design, quality, training, and program management. We drive efficiency, resolve issues quickly, and scale operations as the business grows. Our goal is to deliver seamless support while maintaining high standards and reducing risk.
About the role
As a Fraud Operations Manager, you will play a critical, strategic leadership role responsible for overseeing operations across multiple Fraud Operations teams and pods, including those focused on disputes and compliance work. You will lead and develop people leaders and Individual Contributors (ICs) and be accountable for defining and executing a strategy to improve team function and drive scalable efficiency. A primary focus is cultivating a high-performance, psychologically safe culture that ensures teams meet business objectives, including productivity and accuracy, while fostering a strong sense of belonging, inclusion, and personal development.
What you'll do
Lead & Develop Talent
Lead, coach, and develop a group of people leaders and Individual Contributors (ICs) across multiple, specialized teams/pods, providing ongoing feedback, performance management, and career development to build long-term organizational capability.
Drive team performance using key metrics such as productivity, quality, customer outcomes, and service levels
Foster a high-performing, engaged team environment that operates effectively in a fast-paced, evolving environment
Partner with recruiting to hire, onboard, and retain top talent
Set Strategy & Own Program Performance
Define and champion a clear operational strategy and roadmap to significantly improve the function, efficiency, quality, and compliance of your assigned teams/pods.
Drive operational excellence by leveraging domain expertise to identify and implement transformational changes and efficiencies that simplify investigator workflows.
Ensure full accountability for service levels and productivity of assigned areas, proactively managing queue health through data-driven burn down plans to maintain a healthy buffer.
Drive Cross-Functional Alignment
Translate broader business goals into clear team-level objectives, providing clear, transparent communication to ensure operational alignment.
Proactively identify and mitigate systemic issues by looking beyond standard reporting and collaborating with cross-functional partners.
Serve as the ultimate escalation point for complex merchant, user, or internal stakeholder issues, establishing robust frameworks for incident resolution
Research and resolve risk events stemming from process breakdowns.
What we look for
6+ years of direct experience in disputes, fraud risk prevention and detection within FinTech/tech industry
5+ years of experience in fraud management or related people management roles, including proven experience leading managers or senior ICs.
Demonstrated success setting strategy and delivering large-scale operational change with measurable impact on efficiency, quality, and customer experience.
Strong strategic planning, risk management, and prioritization skills, with the ability to balance short-term delivery and long-term capability building.
Exceptional executive communication and influence skills, with the ability to align diverse stakeholders.
Proven experience in leading teams through major change and comfort with ambiguity.
Ability to maintain composure and act as a role model when presented with barriers or when results are not as expected.
Experience with AI project-driven initiatives (e.g., leveraging AI-enabled tools, agent assist, or automation to improve operational efficiency or knowledge management).
Experience in Lean Six Sigma, continuous improvement practices, and/or data-driven methodologies to drive scalable efficiency.
Working knowledge of scripting & querying languages (e.g., Python, SQL) is a plus.
Pay Grade - J
Equity Grade - 4
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)
CAN base pay range per year: $101,000 - $151,000
This posting is for an existing vacancy.
#LI-Remote
Remote-first with flexibility built in
Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience.
Benefits designed for you
Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights:
Health coverage at no cost: We cover 100% of premiums for employees and their dependents.
Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you.
Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to.
Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount.
We’re committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we’re happy to help.
For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law.
By clicking "Submit Application," you acknowledge that you have read Affirm's
Global Candidate Privacy Notice
and consent to the use of your personal information as described.
Location: United Kingdom; United States; Poland; Bulgaria
Workplace: Remote
ABOUT ELEVENLABS
ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.
We have expanded from voice into three main platforms:
- ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
- ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
- ElevenAPI gives developers access to our leading AI audio foundational models.
Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.
HOW WE WORK
- High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
- Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
- AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
- Excellence everywhere: Everything we do should match the quality of our AI models.
- Global team: We prioritize your talent, not your location.
WHAT WE OFFER
- Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
- Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
- Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
- Annual team offsite: Each year, we bring your entire team together in a new location - past offsites have included Croatia, Italy and Cancún
- Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
ABOUT THE ROLE
We are looking for a Research Engineer to join the research team at ElevenLabs, focused on large-scale web crawling for our frontier AI models. The quality of our models is bounded by the quality and scale of the data behind them, and you will own the crawling systems that source world-class data from the open web. You will thrive in this role if you enjoy:
- Building and operating large-scale, distributed web crawlers that discover, fetch, and extract data across billions of pages reliably and efficiently.
- Solving hard crawling problems such as content extraction from messy HTML, deduplication at web scale, freshness and recrawl strategies, and politeness and rate-limit handling.
- Designing targeted crawling pipelines that find high-value data sources, including audio, video, and multilingual content, and turn them into clean training-ready datasets.
- Creating tooling and infrastructure that lets researchers request, monitor, and explore newly crawled web data quickly and reliably.
REQUIREMENTS
We do not require any formal certifications or degrees. Instead, we are seeking enthusiastic engineers who can showcase solving impressively hard problems with artifacts such as past projects, designs, or GitHub contributions. Ideally, you bring:
- Hands-on experience building and scaling web crawlers or scraping systems, ideally in support of machine learning training data.
- Strong engineering skills in distributed systems at scale (e.g., Kubernetes, queue-based architectures, or custom pipelines processing billions of documents).
- The capacity to autonomously evaluate the quality, coverage, and compliance of crawled data, and to build the tooling to measure it.
LOCATION
This role is remote and can be executed globally. If you prefer, you can work from our offices in London, New York, San Francisco, and Warsaw.
#LI-Remote
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.
Location: United Kingdom; United States; Poland; Bulgaria
Workplace: Remote
ABOUT ELEVENLABS
ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.
We have expanded from voice into three main platforms:
- ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
- ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
- ElevenAPI gives developers access to our leading AI audio foundational models.
Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.
HOW WE WORK
- High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
- Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
- AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
- Excellence everywhere: Everything we do should match the quality of our AI models.
- Global team: We prioritize your talent, not your location.
WHAT WE OFFER
- Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
- Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
- Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
- Annual team offsite: Each year, we bring your entire team together in a new location - past offsites have included Croatia, Italy and Cancún
- Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
ABOUT THE ROLE
We are looking for a Research Engineer to join the research team at ElevenLabs, focused on deploying and optimizing our frontier AI models in production. The quality of our models only matters if they can be served fast, reliably, and at scale. You will own the systems that turn research breakthroughs into real-time products used by millions. You will thrive in this role if you enjoy:
- Deploying state-of-the-art models to production and owning the path from research checkpoint to serving infrastructure.
- Optimizing inference performance across the stack, including latency, throughput, and cost, using techniques such as quantization, distillation, KV-cache optimization, batching strategies, and custom kernels.
- Building and tuning high-performance serving systems for real-time, streaming workloads where every millisecond matters.
- Creating tooling and infrastructure that lets researchers ship new models to production quickly, safely, and with confidence in their performance characteristics.
REQUIREMENTS
We do not require any formal certifications or degrees. Instead, we are seeking enthusiastic engineers who can showcase solving impressively hard problems with artifacts such as past projects, designs, or GitHub contributions. Ideally, you bring:
- Experience deploying and serving ML models in production, ideally for latency-sensitive or real-time applications.
- Strong engineering skills in GPU programming and inference optimization (e.g., CUDA, Triton, TensorRT, or serving frameworks such as vLLM or SGLang).
- The capacity to autonomously profile, diagnose, and eliminate bottlenecks across the serving stack, from model architecture to kernels to orchestration, and to build the tooling to measure it.
LOCATION
This role is remote and can be executed globally. If you prefer, you can work from our offices in London, New York, San Francisco, and Warsaw.
#LI-Remote
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.
Location: Los Angeles
ABOUT ELEVENLABS
ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.
We have expanded from voice into three main platforms:
- ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
- ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
- ElevenAPI gives developers access to our leading AI audio foundational models.
Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.
HOW WE WORK
- High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
- Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
- AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
- Excellence everywhere: Everything we do should match the quality of our AI models.
- Global team: We prioritize your talent, not your location.
WHAT WE OFFER
- Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
- Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
- Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
- Annual team offsite: Each year, we bring your entire team together in a new location - past offsites have included Croatia, Italy and Cancún
- Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
ABOUT THE ROLE
ElevenProductions is the premium audio services arm of ElevenLabs that uses human-in-the-loop production workflows to deliver high-quality localization, audiobooks, custom voices, advertising creative, and more to customers across media, broadcasting, publishing, and gaming. ElevenProductions is powered by a network of 500+ professionals across 15 language teams that combine industry expertise with a deep knowledge of AI tools.
We are looking for Enterprise Account Executives to drive ElevenProductions growth across North America. You will work closely with Hollywood studios, TV networks, Big 5 book publishers, AAA gaming studios, and more to expand our service provider footprint and bring real-world use cases of ElevenLabs technology to life.
IN THIS ROLE YOU WILL:
1. Build and manage a growing portfolio of new accounts across Media & Entertainment, publishing, and other industries adopting services powered by AI audio at scale.
2. Develop and execute strategies to expand ElevenLabs’ service provider footprint presence within key accounts
3. Partner closely with customer success and solutions engineering to ensure smooth onboarding and expansion of accounts.
4. Serve as a trusted advisor to customers in how they adopt and deploy ElevenLabs technology at scale
REQUIREMENTS
1. 7+ years of quota‑carrying technology sales experience, ideally in Media & Entertainment
2. Deep understanding of and interest in the service provider approach – this is not about tools and automation, but about deep partnerships with customers that rely on us as an end-to-end service provider for professional-grade work
3. Comfort building exec-level relationships
4. Bonus points for:
1. Experience selling localization services to large Media & Entertainment customers
2. Experience bringing real-world use of AI audio technology to life in movies, TV, or or other broadcast media
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.
Location: Remote US
At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.
About the Operations team
The Operations team delivers seamless customer experiences and enables new product capabilities while ensuring operational excellence. The team owns strategy, planning, technical execution, customer service, fraud operations, process design, quality, training, and program management. We drive efficiency, resolve issues quickly, and scale operations as the business grows. Our goal is to deliver seamless support while maintaining high standards and reducing risk.
About the role
As a Fraud Operations Manager, you will play a critical, strategic leadership role responsible for overseeing operations across multiple Fraud Operations teams and pods, including those focused on disputes and compliance work. You will lead and develop people leaders and Individual Contributors (ICs) and be accountable for defining and executing a strategy to improve team function and drive scalable efficiency. A primary focus is cultivating a high-performance, psychologically safe culture that ensures teams meet business objectives, including productivity and accuracy, while fostering a strong sense of belonging, inclusion, and personal development.
What you'll do
Lead & Develop Talent
Lead, coach, and develop a group of people leaders and Individual Contributors (ICs) across multiple, specialized teams/pods, providing ongoing feedback, performance management, and career development to build long-term organizational capability.
Drive team performance using key metrics such as productivity, quality, customer outcomes, and service levels
Foster a high-performing, engaged team environment that operates effectively in a fast-paced, evolving environment
Partner with recruiting to hire, onboard, and retain top talent
Set Strategy & Own Program Performance
Define and champion a clear operational strategy and roadmap to significantly improve the function, efficiency, quality, and compliance of your assigned teams/pods.
Drive operational excellence by leveraging domain expertise to identify and implement transformational changes and efficiencies that simplify investigator workflows.
Ensure full accountability for service levels and productivity of assigned areas, proactively managing queue health through data-driven burn down plans to maintain a healthy buffer.
Drive Cross-Functional Alignment
Translate broader business goals into clear team-level objectives, providing clear, transparent communication to ensure operational alignment.
Proactively identify and mitigate systemic issues by looking beyond standard reporting and collaborating with cross-functional partners.
Serve as the ultimate escalation point for complex merchant, user, or internal stakeholder issues, establishing robust frameworks for incident resolution
Research and resolve risk events stemming from process breakdowns.
What we look for
6+ years of direct experience in disputes, fraud risk prevention and detection within FinTech/tech industry
5+ years of experience in fraud management or related people management roles, including proven experience leading managers or senior ICs.
Demonstrated success setting strategy and delivering large-scale operational change with measurable impact on efficiency, quality, and customer experience.
Strong strategic planning, risk management, and prioritization skills, with the ability to balance short-term delivery and long-term capability building.
Exceptional executive communication and influence skills, with the ability to align diverse stakeholders.
Proven experience in leading teams through major change and comfort with ambiguity.
Ability to maintain composure and act as a role model when presented with barriers or when results are not as expected.
Experience with AI project-driven initiatives (e.g., leveraging AI-enabled tools, agent assist, or automation to improve operational efficiency or knowledge management).
Experience in Lean Six Sigma, continuous improvement practices, and/or data-driven methodologies to drive scalable efficiency.
Working knowledge of scripting & querying languages (e.g., Python, SQL) is a plus.
Base Pay Grade - J
Equity Grade - 6
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)
USA base pay range (CA, WA, NY, NJ, CT) per year: $130,000 - $180,000
USA base pay range (all other U.S. states) per year: $115,000 - $165,000
#LI-Remote
Remote-first with flexibility built in
Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience.
Benefits designed for you
Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights:
Health coverage at no cost: We cover 100% of premiums for employees and their dependents.
Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you.
Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to.
Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount.
We’re committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we’re happy to help.
For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law.
By clicking "Submit Application," you acknowledge that you have read Affirm's
Global Candidate Privacy Notice
and consent to the use of your personal information as described.
Location: San Francisco, CA | New York City, NY | Seattle, WA
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
We are seeking an experienced Corporate Counsel, M&A to join our corporate legal team. As Anthropic continues to scale, we need an M&A attorney who can drive strategic transactions, including acquisitions, acquihires, minority investments, joint ventures, and other structured deals, from initial diligence through execution and post-closing integration, and help us build the playbooks and processes to do it repeatably.
You will work closely with our Legal, Corporate Development, Finance, Accounting, and executive teams to execute transactions that support Anthropic's mission and growth objectives.
Key responsibilities
Lead legal workstreams on M&A transactions — acquisitions, acquihires, minority investments, joint ventures, and other strategic transactions — from due diligence through closing and post-closing integration
Draft, review, and negotiate transaction documents including letters of intent, purchase agreements, ancillary agreements, and related closing documentation
Manage and coordinate due diligence, including oversight of cross-functional workstreams and third-party advisors
Provide practical counsel on deal structuring, risk allocation, purchase price mechanics, indemnification, and other key transaction terms
Prepare materials for executive leadership (and, as needed, the Board) on transaction matters
Manage outside counsel relationships on transactions, including staffing, budgets, and work-product quality
Represent Legal on post-closing integration, working cross-functionally to ensure smooth transitions
Develop and maintain standardized processes, playbooks, and template documents that drive efficiency and best practices across M&A transactions
Support other corporate matters as needed
Minimum qualifications
Hold a law degree (JD, LLB, or equivalent) and meet the local licensing requirements to work as in-house counsel where you'll be based
Experience drafting and negotiating M&A transaction documents, including letters of intent, purchase agreements, and ancillary closing documentation
A deep understanding of transaction structures, including stock purchases, asset purchases, mergers, acquihires, minority investments, and joint ventures
Experience with both domestic and cross-border transactions
Experience advising technology companies and startups on the unique legal issues they present
Preferred qualifications
At least 5-8 years of M&A legal experience at a nationally recognized law firm and/or in-house at a high-growth technology company
Experience with public company securities law compliance and SEC reporting
Experience with equity compensation matters in the deal context
Experience with AI, machine learning, or other emerging technology companies
Experience building M&A playbooks, templates, or processes on a lean team
Exceptional analytical, drafting, negotiation, and communication skills, with the ability to translate complex legal issues into clear, practical advice
Ability to thrive in a fast-paced, dynamic environment and manage multiple transactions and priorities simultaneously
An independent self-starter who can drive projects forward with minimal supervision, and collaborate effectively with internal and external stakeholders at all levels
Role-specific policy:
For this role, we expect all staff to be able to work from our San Francisco, New York, or Seattle office at least 3 days a week, though we encourage you to apply even if you might need some flexibility for an interim period of time.
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$265,000
—
$335,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California:
We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: United Kingdom
Workplace: Remote
ABOUT ELEVENLABS
ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.
We have expanded from voice into three main platforms:
- ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
- ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
- ElevenAPI gives developers access to our leading AI audio foundational models.
Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.
HOW WE WORK
- High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
- Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
- AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
- Excellence everywhere: Everything we do should match the quality of our AI models.
- Global team: We prioritize your talent, not your location.
WHAT WE OFFER
- Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
- Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
- Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
- Annual team offsite: Each year, we bring your entire team together in a new location - past offsites have included Croatia, Italy and Cancún
- Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
ABOUT THE ROLE
We're hiring a Growth PM to own data and growth experimentation across the full funnel, from landing page through to in-app and pricing. ElevenLabs drives significant paid and organic traffic across self-serve, developer, and enterprise funnels; your job is to turn more of it into subscriptions, pipeline, and revenue.
You'll own the experimentation engine end to end: uncovering opportunities through funnel and product data, building and prioritizing the testing backlog, designing and evaluating experiments, and owning the tracking and reporting that turns results into decisions. Your scope runs deeper than conversion optimization: you'll drive experiments across onboarding, activation, and pricing, and align paid media, design, engineering, and product teams around one optimization roadmap.
The ideal candidate is equal parts analyst, strategist, and operator: someone who finds revenue hiding in funnel and product data, ships a high-velocity testing program, and communicates results in terms of subscriptions and pipeline, not just conversion rates.
REQUIREMENTS
- A track record of running high-velocity experimentation programs end to end - hypothesis, prioritization, test design, and analysis - with measurable revenue impact
- Experience running experiments beyond the marketing site: in-product (onboarding, activation) and pricing or monetization
- Deep analytics fluency: comfortable living in product analytics tools (e.g., PostHog, Amplitude, GA4) to diagnose funnel drop-off, segment traffic, and attribute outcomes across multi-domain journeys
- Strong statistical literacy: you know how to size tests, avoid false winners, and choose the right success metric (revenue and subscriptions over clicks)
- A cross-functional operator who can align paid media, design, engineering, and product teams around a shared optimization roadmap
Bonus
- Working front-end web development skills (HTML, CSS, JavaScript, React) to build test variants without waiting on engineering
- Experience optimizing PLG/self-serve funnels alongside sales-assisted (demo/contact-sales) funnels
LOCATION
This role is remote and can be executed globally. If you prefer, you can work from our offices in Bangalore, Dublin, London, New York, San Francisco, Tokyo, and Warsaw.
#Li-remote
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.
Location: Yamoussoukro, Côte d'Ivoire
Workplace: remote
Join Tether and Shape the Future of Digital Finance
At Tether, we’re not just building products, we’re pioneering a global financial revolution. Our cutting-edge solutions empower businesses—from exchanges and wallets to payment processors and ATMs—to seamlessly integrate reserve-backed tokens across blockchains. By harnessing the power of blockchain technology, Tether enables you to store, send, and receive digital tokens instantly, securely, and globally, all at a fraction of the cost. Transparency is the bedrock of everything we do, ensuring trust in every transaction.
Innovate with Tether
Tether Finance:
Our innovative product suite features the world’s most trusted stablecoin,
USDT
, relied upon by hundreds of millions worldwide, alongside pioneering digital asset tokenization services.
But that’s just the beginning:
Tether Power:
Driving sustainable growth, our energy solutions optimize excess power for Bitcoin mining using eco-friendly practices in state-of-the-art, geo-diverse facilities.
Tether Data:
Fueling breakthroughs in AI and peer-to-peer technology, we reduce infrastructure costs and enhance global communications with cutting-edge solutions like
KEET
, our flagship app that redefines secure and private data sharing.
Tether Education
: Democratizing access to top-tier digital learning, we empower individuals to thrive in the digital and gig economies, driving global growth and opportunity.
Tether Evolution
: At the intersection of technology and human potential, we are pushing the boundaries of what is possible, crafting a future where innovation and human capabilities merge in powerful, unprecedented ways.
Why Join Us?
Our team is a global talent powerhouse, working remotely from every corner of the world. If you’re passionate about making a mark in the fintech space, this is your opportunity to collaborate with some of the brightest minds, pushing boundaries and setting new standards. We’ve grown fast, stayed lean, and secured our place as a leader in the industry.
If you have excellent English communication skills and are ready to contribute to the most innovative platform on the planet, Tether is the place for you.
Are you ready to be part of the future?
About the job
We are seeking a
highly driven Expansion Manager
to expand
Tether’s
growth and presence in
Cote d’Ivoire
through adoption of its solutions, products and services. The Expansion Manager will play a pivotal role in identifying and executing new business opportunities,
establishing strategic partnerships
, and navigating
regulatory landscapes
. This role requires close collaboration with internal teams to develop and implement
go-to-market strategies
in Cote d’Ivoire and across the region.
This is an exciting opportunity for a
passionate professional
who believes in
financial inclusion, digital currencies, and driving innovation in Africa’s financial ecosystem
.
Frequent local and international travel
is required.
The ideal candidate is a
strategic and entrepreneurial leader
with a proven track record in
business development, market expansion, and partnership management
. You have:
A degree in
Business, Management, or Finance
(MBA preferred).
Strong
analytical skills
and experience in setting/monitoring KPIs.
A
proactive, independent, and well-organized
approach to work.
The ability to thrive autonomously in
fast-paced, ambiguous environments
.
A history of
successfully building and managing strategic partnerships
.
Responsibilities
Business Development & Partnerships
Identify, engage, and secure new business opportunities in Cote d’Ivoire and in the Francophone region.
Build strong relationships with partners, customers, and stakeholders.
Build and manage commercial and strategic partnerships with Ivorian banks, fintechs and large corporates
Develop pipeline of USDt integration opportunities across the Francophone countries payment ecosystem
Market Strategy & Execution
Design and implement go-to-market strategies to expand
Tether’s
products and services.
Track and analyze KPIs to assess and optimize market strategies.
Market Research & Competitive Analysis
Conduct in-depth market research to identify trends, threats, and growth opportunities.
Analyze
USDt
and fiat flows for data-driven decision-making.
Monitor regulatory changes and assess their business impact.
Stakeholder & Government Engagement
Manage relationships with regulators, government agencies, and industry bodies.
Represent the company at key meetings and industry events.
Marketing & Community Engagement
Support and participate in fintech events, conferences, and meetups to enhance brand visibility.
Requirements
Deep knowledge of the Francophone market, culture, and regulations in blockchain, fintech, finance, remittances, and payments.
Existing relationships at BCEAO and national central banks across WAEMU
7-10 years work experience in cross-border settlements, mobile money, and/or payment infrastructures; telecom or banking experience is a plus.
Fluent in English and French (native preferred), with a Business, Management, or Finance degree (MBA preferred).
Strong communication, negotiation, and relationship-building skills with partners, regulators, and stakeholders.
Proven experience in partnerships, KPI monitoring, and business growth.
Analytical, strategic, and results-driven with problem-solving skills.
Entrepreneurial background and project management expertise.
Comfortable in fast-paced, evolving environments with international travel readiness.
Important information for candidates
Recruitment scams have become increasingly common. To protect yourself, please keep the following in mind when applying for roles:
Apply only through our official channels.
We do not use third-party platforms or agencies for recruitment unless clearly stated. All open roles are listed on our official careers page: https://tether.recruitee.com/
Verify the recruiter’s identity.
All our recruiters have verified LinkedIn profiles. If you’re unsure, you can confirm their identity by checking their profile or contacting us through our website.
Be cautious of unusual communication methods.
We do not conduct interviews over WhatsApp, Telegram, or SMS. All communication is done through official company emails and platforms.
Double-check email addresses.
All communication from us will come from emails ending in
@
tether.to
or @
tether.io
We will never request payment or financial details.
If someone asks for personal financial information or payment at any point during the hiring process, it is a scam. Please report it immediately.
When in doubt, feel free to reach out through our official website.
Location: Merlimau, Malaysia
Bradken
is a leading solutions provider and global manufacturer of innovative, custom-engineered products for the resources sector. With a workforce of more than 3,000 employees, our ability to adapt and evolve keeps us firmly positioned as global leaders in the wear solutions market.
About the role
We are seeking an experienced Team Leader to join our manufacturing operations in Merlimau, Melaka.
As a Team Leader, you will play a crucial role in overseeing a team of production workers, ensuring efficient workflows and high-quality output. This is a full-time position based on-site at our facility.
In this role you will:
Supervise and coordinate the activities of a team of production workers
Monitor team performance and productivity, and implement strategies to optimize workflows
Provide hands-on training and coaching to team members to develop their skills
Identify and resolve any operational issues or bottlenecks in a timely manner
Ensure strict adherence to health, safety and quality standards
Collaborate with other departments to plan and execute production schedules
Provide regular progress reports to management
You will have:
Proven experience as a Team Leader / Supervisor / Shift Lead in a manufacturing environment, especially heavy industry
5 to 7 years in moulding
Strong engineering drawing skills
Strong leadership and interpersonal skills to effectively manage and motivate a team
Excellent problem-solving and decision-making abilities
Thorough understanding of manufacturing processes, quality control & resource management
Familiarity with lean manufacturing principles and continuous improvement methodologies
Strong communication and reporting skills
Ability to work collaboratively within a fast-paced, dynamic team. Able to work on shift hours (morning and afternoon), 6 days work week (Mon to Sat) but do not exceed 45 hours per week
Qualification
Certificate or Diploma in Engineering, Manufacturing Technology (other types of Engineering / Technical disciplines will be considered.
Technical Skills
Foundry pattern - pattern assembly, repair, and familiarity with wood, metal and resin patterns
Knowledge of casting design principles, tolerances and shrinkage allowance
Tooling - machining processes, jigs, fixtures, gauges and tooling design. Require proficiency in CAD/CAM software
Why join Bradken?
Bradken is committed to providing a safe, inclusive and collaborative workplace where people are encouraged to challenge existing thinking and develop better solutions.
We offer:
Safety first environment and mindset
Competitive Total Reward Packages
EAP for you and your family
How we hire
:
Before commencing employment
, you will be required to complete a pre-employment medical, including drug and alcohol testing.
We respectfully request no recruitment agency approaches.
Bradken is an Equal Opportunity Employer. We are committed to providing a diverse, inclusive, engaging and flexible environment for our people. All employment decisions are based on merit, competence, performance and business need
Location: Merlimau, Malaysia
Bradken
is a leading solutions provider and global manufacturer of innovative, custom-engineered products for the resources sector. With a workforce of more than 3,000 employees, our ability to adapt and evolve keeps us firmly positioned as global leaders in the wear solutions market.
About the role
We are seeking an experienced Team Leader to join our manufacturing operations in Merlimau, Melaka.
As a Team Leader, you will play a crucial role in overseeing a team of production workers, ensuring efficient workflows and high-quality output. This is a full-time position based on-site at our facility.
In this role you will:
Supervise and coordinate the activities of a team of production workers
Monitor team performance and productivity, and implement strategies to optimize workflows
Provide hands-on training and coaching to team members to develop their skills
Identify and resolve any operational issues or bottlenecks in a timely manner
Ensure strict adherence to health, safety and quality standards
Collaborate with other departments to plan and execute production schedules
Provide regular progress reports to management
You will have:
Proven experience as a Team Leader / Supervisor / Shift Lead in a manufacturing environment, especially heavy industry
5 to 7 years in pattern shop (wood-base) operations (pattern making & core making)
Strong engineering drawing skills
Strong leadership and interpersonal skills to effectively manage and motivate a team
Excellent problem-solving and decision-making abilities
Thorough understanding of manufacturing processes, quality control & resource management
Familiarity with lean manufacturing principles and continuous improvement methodologies
Strong communication and reporting skills
Ability to work collaboratively within a fast-paced, dynamic team. Able to work on shift hours (morning and afternoon), 6 days work week (Mon to Sat) but do not exceed 45 hours per week
Qualification
Certificate or Diploma in Engineering, Manufacturing Technology (other types of Engineering / Technical disciplines will be considered.
Technical Skills
Foundry pattern - pattern assembly, repair, and familiarity with wood, metal and resin patterns
Knowledge of casting design principles, tolerances and shrinkage allowance
Tooling - machining processes, jigs, fixtures, gauges and tooling design. Require proficiency in CAD/CAM software
Why join Bradken?
Bradken is committed to providing a safe, inclusive and collaborative workplace where people are encouraged to challenge existing thinking and develop better solutions.
We offer:
Safety first environment and mindset
Competitive Total Reward Packages
EAP for you and your family
How we hire
:
Before commencing employment
, you will be required to complete a pre-employment medical, including drug and alcohol testing.
We respectfully request no recruitment agency approaches.
Bradken is an Equal Opportunity Employer. We are committed to providing a diverse, inclusive, engaging and flexible environment for our people. All employment decisions are based on merit, competence, performance and business need
Location: Remote Canada
At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.
About Ops Enablement
The Operations Enablement team builds the capabilities required to deliver fast, accurate, and high-quality servicing experiences for Affirm’s customers and merchants—while identifying opportunities to eliminate the need for them to contact us in the first place. We partner across Operations, Product, Engineering, Vendor Management, Legal, and Compliance to ensure every agent is trained, equipped, and able to deliver measurable results from day one.
Operating across the full servicing lifecycle, we translate new products, policies, and business requirements into scalable operational capabilities. Our work includes designing training and operational readiness strategies, standing up new servicing experiences, defining and measuring interaction quality, and ensuring agents can quickly access the information they need to resolve issues correctly.
We use performance insights, customer contact drivers, quality trends, and agent feedback to identify capability gaps and their root causes. We then build the learning programs, quality frameworks, knowledge systems, processes, and tools needed to close those gaps—while helping our Product and Engineering partners address friction upstream rather than requiring agents to absorb it downstream. By owning the full journey—from operationalizing new products and policies to improving existing workflows—Operations Enablement turns complex change into consistent, compliant, and high-quality servicing at scale.
One Role, Multiple Teams
We are hiring multiple Manager roles across Affirm's Ops Enablement organization through this single job posting. Rather than interviewing for one specific team, candidates will go through a shared interview process designed to assess the core skills we look for across Ops Enablement.
If selected, we will work with you to determine the best team match based on your interests, experience, strengths, and current business needs. You will have the opportunity to learn more about our teams and share your preferences as you move through the process.
Potential team placements include:
Fraud Enablement: Owning and improving specific fraud servicing experiences across multiple product offerings
Dispute Enablement: Owning and improving specific dispute servicing experiences across multiple product offerings
About the Role
As an Operations Enablement leader you will help deliver scalable, compliant, and high-quality servicing experiences across our Operations organization. In this role, you will define and execute strategies that enable our servicing operations to grow efficiently while maintaining exceptional customer and merchant outcomes.
You will set the vision for operational readiness, ensuring that people, processes, and enablement systems evolve in lockstep with Affirm’s servicing strategy. As a member of the Operations Enablement team, you will own a portfolio of cross-functional initiatives aligned to strategic priorities - driving delivery across timelines, dependencies, and measurable business outcomes. You will define and execute servicing strategies by developing clear program roadmaps and execution plans and be responsible for planning, coordination, documentation, change management and measurement across assigned initiatives to ensure operational readiness and measurable outcomes.
This role works closely with partners across Product, Engineering, Operations, Compliance, and external vendors to align priorities and ensure readiness for key business and regulatory changes. Serving as a connector between servicing strategy and day-to-day execution, you will translate strategy into scalable operational capabilities. We are looking for a hands-on, data-driven leader who thrives in complex, regulated environments and is passionate about building durable, high-quality servicing experiences at scale.
What You'll Do
Own Program Performance:
Lead complex cross-functional programs and initiatives, ensuring alignment with servicing strategy, OKRs, and long-term business priorities.
Set Strategic Direction
: Define and execute the servicing strategy developing clear program roadmaps and execution plans, tracking progress against KPIs, timelines, and budgets.
Lead Transformation Initiatives
: Drive enterprise-wide improvements leveraging Lean Six Sigma, change management, and data-driven methodologies to unlock efficiency, compliance, and customer satisfaction.
Build Technical Resources:
Collaborate with product and engineering teams to translate technical concepts into clear manuals and resources for both human and AI agents.
Elevate Knowledge Management
: Architect and evolve our knowledge ecosystem (SOPs, job aids, learning platforms, AI-enabled knowledge tools), ensuring resources are accurate, engaging, and accessible at scale.
Translate Technical Concepts:
Apply technical depth to plan, design, and create complex operational, instructional, and procedural content, translating technical concepts into clear resources for both human and AI agents.
Own Learning & Training Strategy
: Oversee end-to-end design and delivery of training programs (onboarding, continuous learning, new product rollouts), ensuring effectiveness through measurement and feedback loops.
Champion Global Readiness
: Anticipate and design for operational needs tied to product launches, program expansion, and regulatory changes.
Drive Insights
: Use metrics, dashboards, and qualitative feedback to continuously assess workflows, knowledge adoption, training impact, and localization quality, while influencing senior leadership decisions.
Influence & Partner at Scale
: Serve as a trusted advisor to executives, cross-functional partners, and vendor leaders - driving alignment between company goals and day-to-day execution.
Build a High-Performing Ecosystem
: Lead and coach augmented staff, contractors, and cross-functional contributors to deliver world-class content and learning experiences.
Lead Change at Scale
: Ensure global teams successfully adopt new processes, platforms, and resources through structured change management practices.
Expand Program Scope:
Take on additional program and project management responsibilities as needed, developing working knowledge across adjacent domains to support evolving business needs.
What We Look For
5+ years of experience in program management or product operations, preferably within large-scale or global operations.
Proven track record of setting strategy and delivering measurable impact across efficiency, compliance, and customer experience.
Expertise in Lean Six Sigma, project/program management, and change management (Black Belt, PMP, or Prosci certification preferred).
Experience implementing and scaling knowledge management and training (Salesforce, Confluence, LMS platforms, or AI-driven knowledge tools).
Strong background in regulated industries (financial services, fintech, or consumer lending highly preferred).
Exceptional influence and communication skills, with the ability to engage executives, coach teams, and align diverse stakeholders.
Analytical and data-driven mindset, with a focus on measurable outcomes and continuous improvement.
Comfort operating in ambiguous, high-growth environments with a builder’s mindset.
Global perspective with experience supporting vendor/partner operations and distributed teams.
Willingness to provide occasional support outside regular working hours, including evenings, weekends, and holidays, to address time-sensitive operational needs.
Willingness to travel as needed to support team collaboration, operational priorities, and vendor or partner engagements.
Base Pay Grade - J
Equity Grade - 4
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company).
CAN base pay range per year: $101,000 - $151,000 CAD
# LI-Remote
Remote-first with flexibility built in
Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience.
Benefits designed for you
Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights:
Health coverage at no cost: We cover 100% of premiums for employees and their dependents.
Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you.
Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to.
Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount.
We’re committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we’re happy to help.
For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law.
By clicking "Submit Application," you acknowledge that you have read Affirm's
Global Candidate Privacy Notice
and consent to the use of your personal information as described.
Location: Remote US
At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.
About Ops Enablement
The Operations Enablement team builds the capabilities required to deliver fast, accurate, and high-quality servicing experiences for Affirm’s customers and merchants—while identifying opportunities to eliminate the need for them to contact us in the first place. We partner across Operations, Product, Engineering, Vendor Management, Legal, and Compliance to ensure every agent is trained, equipped, and able to deliver measurable results from day one.
Operating across the full servicing lifecycle, we translate new products, policies, and business requirements into scalable operational capabilities. Our work includes designing training and operational readiness strategies, standing up new servicing experiences, defining and measuring interaction quality, and ensuring agents can quickly access the information they need to resolve issues correctly.
We use performance insights, customer contact drivers, quality trends, and agent feedback to identify capability gaps and their root causes. We then build the learning programs, quality frameworks, knowledge systems, processes, and tools needed to close those gaps—while helping our Product and Engineering partners address friction upstream rather than requiring agents to absorb it downstream. By owning the full journey—from operationalizing new products and policies to improving existing workflows—Operations Enablement turns complex change into consistent, compliant, and high-quality servicing at scale.
One Role, Multiple Teams
We are hiring multiple Manager roles across Affirm's Ops Enablement organization through this single job posting. Rather than interviewing for one specific team, candidates will go through a shared interview process designed to assess the core skills we look for across Ops Enablement.
If selected, we will work with you to determine the best team match based on your interests, experience, strengths, and current business needs. You will have the opportunity to learn more about our teams and share your preferences as you move through the process.
Potential team placements include:
Fraud Enablement: Owning and improving specific fraud servicing experiences across multiple product offerings
Dispute Enablement: Owning and improving specific dispute servicing experiences across multiple product offerings
About the Role
As an Operations Enablement leader you will help deliver scalable, compliant, and high-quality servicing experiences across our Operations organization. In this role, you will define and execute strategies that enable our servicing operations to grow efficiently while maintaining exceptional customer and merchant outcomes.
You will set the vision for operational readiness, ensuring that people, processes, and enablement systems evolve in lockstep with Affirm’s servicing strategy. As a member of the Operations Enablement team, you will own a portfolio of cross-functional initiatives aligned to strategic priorities - driving delivery across timelines, dependencies, and measurable business outcomes. You will define and execute servicing strategies by developing clear program roadmaps and execution plans and be responsible for planning, coordination, documentation, change management and measurement across assigned initiatives to ensure operational readiness and measurable outcomes.
This role works closely with partners across Product, Engineering, Operations, Compliance, and external vendors to align priorities and ensure readiness for key business and regulatory changes. Serving as a connector between servicing strategy and day-to-day execution, you will translate strategy into scalable operational capabilities. We are looking for a hands-on, data-driven leader who thrives in complex, regulated environments and is passionate about building durable, high-quality servicing experiences at scale.
What You'll Do
Own Program Performance:
Lead complex cross-functional programs and initiatives, ensuring alignment with servicing strategy, OKRs, and long-term business priorities.
Set Strategic Direction
: Define and execute the servicing strategy developing clear program roadmaps and execution plans, tracking progress against KPIs, timelines, and budgets.
Lead Transformation Initiatives
: Drive enterprise-wide improvements leveraging Lean Six Sigma, change management, and data-driven methodologies to unlock efficiency, compliance, and customer satisfaction.
Build Technical Resources:
Collaborate with product and engineering teams to translate technical concepts into clear manuals and resources for both human and AI agents.
Elevate Knowledge Management
: Architect and evolve our knowledge ecosystem (SOPs, job aids, learning platforms, AI-enabled knowledge tools), ensuring resources are accurate, engaging, and accessible at scale.
Translate Technical Concepts:
Apply technical depth to plan, design, and create complex operational, instructional, and procedural content, translating technical concepts into clear resources for both human and AI agents.
Own Learning & Training Strategy
: Oversee end-to-end design and delivery of training programs (onboarding, continuous learning, new product rollouts), ensuring effectiveness through measurement and feedback loops.
Champion Global Readiness
: Anticipate and design for operational needs tied to product launches, program expansion, and regulatory changes.
Drive Insights
: Use metrics, dashboards, and qualitative feedback to continuously assess workflows, knowledge adoption, training impact, and localization quality, while influencing senior leadership decisions.
Influence & Partner at Scale
: Serve as a trusted advisor to executives, cross-functional partners, and vendor leaders - driving alignment between company goals and day-to-day execution.
Build a High-Performing Ecosystem
: Lead and coach augmented staff, contractors, and cross-functional contributors to deliver world-class content and learning experiences.
Lead Change at Scale
: Ensure global teams successfully adopt new processes, platforms, and resources through structured change management practices.
Expand Program Scope:
Take on additional program and project management responsibilities as needed, developing working knowledge across adjacent domains to support evolving business needs.
What We Look For
5+ years of experience in program management or product operations, preferably within large-scale or global operations.
Proven track record of setting strategy and delivering measurable impact across efficiency, compliance, and customer experience.
Expertise in Lean Six Sigma, project/program management, and change management (Black Belt, PMP, or Prosci certification preferred).
Experience implementing and scaling knowledge management and training (Salesforce, Confluence, LMS platforms, or AI-driven knowledge tools).
Strong background in regulated industries (financial services, fintech, or consumer lending highly preferred).
Exceptional influence and communication skills, with the ability to engage executives, coach teams, and align diverse stakeholders.
Analytical and data-driven mindset, with a focus on measurable outcomes and continuous improvement.
Comfort operating in ambiguous, high-growth environments with a builder’s mindset.
Global perspective with experience supporting vendor/partner operations and distributed teams.
Willingness to provide occasional support outside regular working hours, including evenings, weekends, and holidays, to address time-sensitive operational needs.
Willingness to travel as needed to support team collaboration, operational priorities, and vendor or partner engagements.
Base Pay Grade - J
Equity Grade - 5
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)
USA base pay range (CA, WA, NY, NJ, CT) per year: $130,000 - $180,000
USA base pay range (all other U.S. states) per year: $115,000 - $165,000
#LI-Remote
Remote-first with flexibility built in
Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience.
Benefits designed for you
Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights:
Health coverage at no cost: We cover 100% of premiums for employees and their dependents.
Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you.
Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to.
Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount.
We’re committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we’re happy to help.
For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law.
By clicking "Submit Application," you acknowledge that you have read Affirm's
Global Candidate Privacy Notice
and consent to the use of your personal information as described.
Location: Remote
Workplace: Remote
COMPANY
At 0x https://0x.org/, our mission is to "Create a Tokenized World Where All Forms of Value Can Flow Freely". We deliver this to web3 builders with a delightfully simple suite of developer APIs that provide faster trading, better prices, and superior user experience.
Founded in 2017, we’ve processed over 211M+ transactions and $180B+ in trading volume from users trading on Matcha, Coinbase Wallet, Robinhood Wallet, Phantom, Rainbow, DefiLlama, MetaMask, Zerion, Zapper, and many more. Our investors include Greylock Partners, Pantera Capital, and Jump Crypto.
When you join 0x, you’ll become part of a veteran team of crypto builders who know the importance of code quality, team cohesion, and a culture of learning.
ABOUT THE ROLE
We're looking for a Senior Product Manager to work directly with our CEO across our suite of trading APIs and new product initiatives. This is a hands-on IC role on a lean product team. You'll be deep in the data, close to customers, and working alongside engineers from concept through to launch.
This suits a strategic operator with a founder mentality. You take ownership, default to action, and drive things end to end without waiting for explicit instructions. When the data is incomplete, you form a thesis and validate it with prototypes, fast experiments, and tight iterations.
WHAT YOU'LL DO
- Own strategy and roadmap for your product area - an existing set of our trading APIs or a net-new initiative
- Form your product ideas and decisions from three independent sources, not one:
- What customers tell you. Have regular check-ins with them, analyze their metrics, understand their pain points and what they're building next
- What customers can’t tell you. Dig into onchain and internal data to spot gaps in our performance, shifts in the competitive landscape, and emerging opportunities
- What you see yourself. You're plugged into DeFi and active in trading communities. You know firsthand what works and what doesn't
- Be a true partner to our engineering leads - reason through hard problems with them, weigh the tradeoffs, and decide what's worth building
- Partner with GTM on positioning and driving adoption
- Work directly with the CEO and leadership to help shape product direction
WHO YOU ARE
- 6+ years in product, or the equivalent as a founder, GM, or trader who moved into building
- Shipped B2B, API, or infra products with real adoption and revenue
- Data-driven - you build your own Dune dashboards and dig into API performance and internal analytics in Grafana, Metabase, or similar
- Technically fluent - you hold your own with engineers on routing, execution quality, latency, and whatever else the problem demands
- DeFi-native - onchain trading, perps, dex aggregation. You're the user you're building for
- Expert AI user - you run agents, automate your workflows, and build tooling that multiplies your output
- You exhibit our core values: https://0x.org/post/the-0x-mission-and-valuesdo the right thing, consistently ship, and focus on long-term impact
- Able to attend annual in-person team offsites around the globe
NICE TO HAVE
- Founded a company or was an early builder at a technology startup - taking a product from zero to one
- CS background, or an ex-engineer who moved into product
- Strong experience in EVM and/or Solana ecosystems
- Strong understanding of financial markets
- Experience mentoring or up-leveling other PMs
BENEFITS
- The base salary range for this position is USD $170,000 - $270,000 + equity + ZRX tokens + benefits. Within the range, individual pay is determined by job-related skills, experience, location, business needs, and candidate preferences between the different compensation elements.
- Comprehensive insurance (medical/dental/vision/life/disability) for U.S.-based employees — 100% of base plan covered for you and dependents
- 401k and FSA for U.S.-based employees
- Monthly mobile phone bill, wellness, and pre-tax transportation expense
- Covered mental health benefits (included professional therapy sessions)
- A supportive remote environment
- Lunch reimbursement for all employees across the globe!
- Stipend for your ideal remote / WFH set-up: headphones, and any other work gear you may need
- 12-week paid parental leave
- Great office conveniently located in the SF Financial District for those in the region!
- Flexible vacation: Take time when you need it (and we really mean it!)
0x and its associated entities are dedicated to fostering diversity, inclusion, and belonging in its teams and workforce, and are proud to be equal opportunity employers. 0x does not make employment or hiring decisions on the basis of race, color, creed, religion, sex (including those who are pregnant or have given birth), sexual orientation, gender, gender expression or identity, age, disability, medical condition, genetic information, military or veteran status, marital status, pregnancy, citizenship, national origin, immigration or citizenship status, political affiliation, or any other basis that is protected by applicable local, state, or federal laws. This includes not making such decisions based on the status itself, as well as any associations, perceptions, and assumptions made regarding these statuses. 0x will also consider qualified applicants with arrest and conviction records in a way that is consistent with San Francisco’s Fair Chance Ordinance and similar local laws. Our commitment to equal employment opportunity extends to ensuring that all applicants and employees can perform to their fullest potential, including through obtaining reasonable accommodations when necessary.
УдалённоmiddleEurope
ГибридleadRiyadh, Saudi Arabia
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