Location: Москва
Workplace: гибкий
Наша команда отвечает за обеспечение выплат пользователям за различные монетизации ВКонтакте. Мы работаем с деньгами, и для нас важна стабильность и отказоустойчивость с соблюдением требований налоговой и юридической сторон.
Задачи
Руководство командой разработки backend (5 человек)
Развитие людей и команды (1to1, ИПР и другие)
Контроль архитектурных решений команды
Постановка технических задач команде (исходя из продуктовой загрузки)
Обеспечение технического качества
Ответственность за наём и увольнение персонала
Мониторинг бизнес-метрик команды и реагирование на изменения
Итеративное улучшение процессов в команде
Управление очередью задач (backlog)
Требования
Опыт управления командой разработки от двух лет
Опыт коммерческой разработки на Go от трёх лет
Умение доносить технические ограничения до бизнеса
Умение разбираться в чужом коде
Понимание ключевых технологий и инструментов разработки
Будет плюсом
Опыт в высоконагруженных системах
Опыт проектирования микросервисных архитектур
Работа в финтехе или других сферах с высокими требованиями к безопасности и надёжности
Опыт распила монолита
Location: Москва
Workplace: Комбинированный
Мы создаём платформу персонализации для всех продуктов VK. На нашей инфраструктуре работают рекомендательные системы, поиск и реклама крупнейших продуктов компании, масштаб которых достигает 300 млн пользователей и почти миллиарда единиц контента.
Немного о нашем масштабе:
1 млн vCPU вычислительных мощностей
Сотни тысяч персональных подборок в секунду
Более 300 инженеров из продуктовых команд используют нашу платформу, большинство из них — ML-инженеры
Tier A, доступность более 99,99%. Мы умеем строить отказоустойчивые real-time системы и обеспечивать их работу под огромной нагрузкой
Наша миссия — сделать платформу, на которой продуктовые команды могут быстро воплощать идеи, экспериментировать и растить метрики, не задумываясь о сложности инфраструктуры. При этом платформа должна эффективно работать даже в масштабах крупнейших интернет-продуктов.
Наш технологический стек: Java (99% кодовой базы), C++ и Python для GPU-сервисов. Активно используем экосистему распределённых вычислений YTsaurus и разрабатываем собственные инфраструктурные решения.
Задачи
Мы ищем Team Lead в одну из команд платформы персонализации, которая отвечает за инфраструктуру поисковых сценариев.
Один из главных инженерных вызовов в поиске — найти оптимальный баланс между потреблением RAM и CPU. Поисковые системы предъявляют особенно высокие требования к полноте данных, скорости их доставки и эффективности индексации. При этом важно обеспечивать предсказуемую производительность и эффективно использовать вычислительные ресурсы.
В команде мы разрабатываем собственное реплицированное in-memory хранилище, технологии индексации контента и инфраструктуру для поисковых сценариев.
Вам предстоит:
Руководить командой инженеров: развивать сотрудников, участвовать в найме и отвечать за результаты команды
Определять техническое развитие команды и принимать архитектурные решения
Развивать технологии хранения и индексации данных, оптимизировать производительность и использование ресурсов
Пример задачи, над которой работаем прямо сейчас:
Реализовать персонализированное ранжирование поисковой выдачи, используя возможности платформы персонализации
Почему у нас интересно:
Масштаб, который редко встречается. Здесь даже небольшое архитектурное решение может влиять на миллионы пользователей и потребление тысяч CPU
Сложные инженерные задачи. Мы не просто интегрируем готовые технологии, а создаём собственные решения для хранения, обработки и доставки данных в реальном времени
Влияние на продукты. Результатами нашей работы пользуются более 300 инженеров продуктовых команд, а сама платформа лежит в основе ключевых продуктов VK
Сильная инженерная экспертиза. Мы умеем строить системы с доступностью более четырёх девяток и постоянно работаем над тем, чтобы делать их быстрее, надёжнее и эффективнее
Требования
Опыт руководства инженерной командой, включая people management
Уверенное знание Java или опыт разработки на другом современном языке с готовностью перейти на Java
Хорошее понимание алгоритмов и структур данных
Интерес к распределённым системам, большим данным и высоконагруженным сервисам. Опыт работы с ними будет преимуществом
Любовь к технически сложным задачам, оптимизации кода и поиску эффективных решений
Будет плюсом
Опыт разработки поисковых или рекомендательных систем
Знакомство с машинным обучением и инфраструктурой для ML
Location: Москва
Workplace: Дистанционный
Мы в поисках руководителя SRE-команды, цель которой построить все core-компоненты облака в единую надёжную систему и прорабатывать улучшения в инфраструктуре.
Подсистемы в зоне ответственности команды
DNS
хранилище секретов
балансировщики L4/L7
хранилище настроек приложений
система сборки и деплоя
клиентские библиотеки
инструментарий работы с железом
всё, что работает на стыках управляющего слоя облака, Linux и железа
Ожидаемые результаты
Снижение числа инцидентов
Снижение числа ручных вмешательств
Рост удовлетворённости пользователей и коллег
Задачи
Управление командой SRE из 5 человек
Управление надёжностью внутреннего облака (SLO/SLA/SLI)
Инцидент-менеджмент
Работа с потребностями пользователей
Удовлетворение текущих и будущих потребностей бизнеса
Требования
Опыт работы на аналогичной позиции от 5 лет
Опыт разработки Go/Java - на уровне Senior
Понимание основ работы сети и сетевых протоколов
Уверенные знания Linux
Продуктовый подход в достижении целей
leadМосква
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Location: Москва
Workplace: гибкий
Мы ищем тимлида в направление разработки VK Pay — человека, который сможет одновременно развивать команду, принимать технические решения и вместе с продуктом отвечать за развитие B2C-платёжных сервисов.
Это роль для сильного технического лидера с управленческим опытом, которому интересно не только руководить командой, но и погружаться в архитектуру, пользовательские сценарии и развитие продукта. Команда отвечает за развитие платёжного окна и связанных с ним SDK, которые используются в различных B2C-сценариях экосистемы VK.
При этом VK Pay — полноценный продуктовый и технологический контур: команда работает с платёжной инфраструктурой, интеграциями с платёжными сервисами и внутренними системами, требованиями безопасности и регуляторики.
В зоне ответственности команды:
Развитие платёжного окна
Развитие и поддержка SDK
Интеграция новых способов оплаты
Адаптация платёжного решения под различные пользовательские сценарии
Тиражирование решения внутри проектов группы компаний VK
Повышение надёжности, безопасности и качества продукта
Задачи
Руководить командой разработки из ~9 специалистов: Backend, Frontend и SDK
Планировать работу команды, управлять приоритетами и отвечать за результат
Развивать сотрудников: проводить 1:1, участвовать в найме, онбординге и оценке
Определять техническое направление, участвовать в архитектурных решениях и развитии Legacy
Развивать платёжное окно и SDK, участвовать в создании и интеграции новых платёжных сценариев
Работать с продуктом: уточнять требования, предлагать решения и учитывать пользовательские сценарии
Участвовать в формировании Roadmap и взаимодействовать со смежными командами
Требования
Опыт руководства командой разработки из 8–12 человек, в том числе несколькими подкомандами (Backend/Frontend/SDK)
Опыт найма, онбординга, развития и оценки инженеров (в том числе performance review)
Навыки планирования и оценки трудозатрат, работы с бэклогом, ретро и роадмапом
Глубокий бэкграунд в backend-разработке высоконагруженных сервисов (желательно платежи/финтех)
Понимание микросервисной архитектуры, Kubernetes, CI/CD, SRE-практик (мониторинг, алерты, инциденты)
Понимание B2C-продуктовых сценариев: платежи, покупки, SDK, клиентские интеграции
Опыт обеспечения отказоустойчивости: DRP, резервирование ДЦ, disaster-алерты, регламенты выкатки
Навыки работы с инцидентами и снижением деградаций (например, платежей)
Опыт взаимодействия с продуктовым направлением и смежными лидами
Будет плюсом
Опыт в финтехе, платежах или банковских продуктах
Опыт работы с большими и долгоживущими продуктами
Опыт управления несколькими направлениями или подкомандами
Опыт работы с SDK
Опыт развития B2C-продуктов
Опыт взаимодействия с продуктовой, инфраструктурной и security-командами
Опыт работы с Go — плюс, но не является обязательным требованием
Мы предлагаем
Сочетание people management, технического лидерства и продуктовой ответственности
Возможность влиять на архитектуру и развитие продукта
Работу с высоконагруженными системами, платёжной инфраструктурой и интеграциями
Взаимодействие с сильными инженерными, продуктовыми и инфраструктурными командами
Возможность развивать собственную экспертизу и экспертизу команды
Участие в масштабных задачах экосистемы VK
Гибридный формат работы в Москве или Санкт-Петербурге
Удалённый формат из других городов, если в городе нет офиса с коллегами команды
Доступ к образовательным ресурсам, внутренним мероприятиям и профессиональным сообществам VK
Официальное оформление по ТК РФ с первого дня
Программу ДМС для сотрудников и их детей с первого месяца работы
Компенсацию питания
Систему гибких льгот с 14 категориями на выбор
И многое другое, о чём мы расскажем на собеседовании :)
Location: Москва
Workplace: гибкий
AdBlogger — внутренний стартап, который помогает рекламодателям находить покупателей через контент авторов, а авторам — зарабатывать на рекламе и рекомендациях. Проекту чуть больше полутора лет: с платформой уже работают около 10 тысяч активных рекламодателей и 40 тысяч авторов.
Ищем лидера в одну из команд разработки, который поможет ей развивать продукт и архитектуру, будет участвовать в выборе технических решений и работать с кодом.
Почему к нам:
Молодой продукт с действующей аудиторией. Уже есть пользователи, для которых вы будете создавать новые возможности, и пространство для развития платформы
Влияние на продукт. Вы сможете вместе с продакт-менеджером обсуждать инициативы и определять, как команда будет их реализовывать
Возможность развивать архитектуру. Платформе чуть больше полутора лет — многие технические решения ещё предстоит сформировать
Инженерная работа наряду с лидерством. В роли остаются проектирование, обсуждение решений и участие в разработке
Наш стек: Go, PostgreSQL, Redis, Kafka и облачная инфраструктура.
Задачи
Руководить командой разработки: помогать инженерам принимать решения и доводить задачи до запуска
Вместе с продакт-менеджером и командой определять приоритеты, оценивать инициативы и планировать разработку
Развивать архитектуру продукта и отвечать за качество технических решений
Поддерживать надёжность сервисов и находить баланс между развитием функциональности и техническими улучшениями
Участвовать в разработке и помогать команде решать сложные инженерные задачи
Требования
Вы руководили командой разработки и можете рассказать, как помогали ей достигать результата
Самостоятельно проектировали, запускали и сопровождали backend-сервисы
Умеете сравнивать технические решения и объяснять их преимущества, ограничения и стоимость поддержки
Обсуждаете продуктовые задачи с коллегами, предлагаете варианты и помогаете договориться о приоритетах
Готовы разрабатывать на Go
Location: Москва
Workplace: Офис
Мы развиваем продукты Яндекс Финтеха: дебетовую карту Пэй, кредитку Супер Сплит и Сплит. Ищем Lead of transactional growth, который будет управлять промо, оценивать эффективность оферов и повышать LTV. Приходите, если работали в банке, финтехе, бигтехе или консалтинге больше трёх лет.
Мы развиваем направление Growth & X‑Sell продуктов Яндекс Финтеха. Наша команда работает над ростом через привлечение, промомеханики в транзакционных сервисах экосистемы, а также развиваем X-Sell для таких продуктов Финтеха: карта Пэй, супер Сплит, Сплит. Мы управляем механиками роста как в приложении Яндекс Пэй, так и в других приложениях экосистемы, включая Яндекс Маркет, Яндекс Go и контентные сервисы.
Обязанности
Работа с промомеханиками
Вы будете заниматься стратегиями и бэклогом экспериментов — оптимизировать с помощью эвристик и ML‑моделей транзакционные оферы и их промо для дебетовой карты Пэй, кредитной карты Супер Сплита и Сплита в приложениях экосистемы, включая Яндекс Маркет, Яндекс Go и Яндекс Еду.
Работа с X-Sell
Вы будете управлять X-Sell из транзакционных продуктов (карта Пэй, супер Сплит, Сплит) в кредит наличными и накопительные продукты в связанных с промомеханиками кейсах.
Оценка эффективности
Вместе с командами профильной аналитики вам предстоит оценивать, насколько эффективно работают оферы.
Рост LTV
Вы будете подбирать лучшие оферные стратегии, чтобы достигать KPI по продажам и развивать разные B2C‑продукты на всех этапах взаимодействия с клиентами: от привлечения до удержания.
Больше о создании продуктов в Яндексе — в канале
Yandex for Products
Требования
* Работали в банке, финтехе, бигтехе или консалтинговой компании больше трёх лет
* Управляли промоактивностями и кросс‑продажами больше года
* Знаете, как максимизировать lifetime value клиентов через кросс‑продажи и экосистему
* Уверенно работаете с метриками воронки и A/B‑тестами на больших объёмах данных
* Умеете анализировать конверсию на сегментах
* Готовы управлять delivery‑процессом в кросс‑функциональных командах
- построение сквозной аналитики маркетинга, продаж и денежных поступлений. - развитие Bitrix24: формирование требований, постановка задач подрядчикам и приёмка результатов.
Location: London
Workplace: Hybrid
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
Harvey is building a legal transformation practice for the AI era. Our Transformation Office brings together highly experienced consultants and practitioners to help law firms and legal departments turn AI from a tool their teams use into value their business can see.
Harvey’s experts help leaders decide what to change, and how to change it, as they adopt and embed new ways of working: how legal work is organized and governed, how it’s priced by firms and valued by in-house teams and how their people build new capability. The Transformation Office then works alongside their teams to make it happen. Our advice draws on what we see across Harvey's customers in more than 50 countries and on where the technology is heading. Our client work shapes Harvey's product, and the product shapes our advice. Both improve together.
Law firms and legal departments are making decisions now that will shape how they compete for the next decade: which work to prioritize, how to price and value it, how to staff it and how to organize around AI. As Transformation Advisory Lead for Strategy & Economics, you help their leaders make those decisions well. You have made them yourself, inside a firm or a legal department, and advised others through them, so managing partners, general counsel and CFOs treat you as a peer.
You will be one of the first senior specialists in Harvey's Transformation Office. You will help build our strategy and economics offering, bring that expertise to client engagements run by our Engagement Managers and join our Practice Directors when a customer has a specific need in strategy and economics. What you learn will shape how Harvey advises the market and what we build next.
WHAT YOU'LL DO
- Advise on strategy. Help leaders decide where AI changes their competitive position: which practices/domains, clients and types of work to prioritize, and where to invest.
- Advise on pricing and value. Help firms and legal departments measure the impact of AI on the cost, speed and value of their work. For firms, that means working through how fee structures and value models need to change; for legal departments, it means showing the value their work creates for the business.
- Advise on operating models. Help customers redesign how legal work is organized, supported and staffed, including team structures and the roles AI creates or changes.
- Help leaders make the case for change. Work with managing partners, general counsel and finance leaders to build the case they take to their partnership, board, internal stakeholders or executive team.
- Build the offering. Create the diagnostics, frameworks and leadership readouts the Transformation Office uses to deliver strategy and economics engagements, and turn each engagement into material the wider team can use.
- Bring your expertise to early conversations. Join Practice Directors and account teams when a customer has a specific need in strategy and economics.
WHAT YOU HAVE
- 10+ years of experience, including significant time shaping strategy, pricing or operating decisions: for example in a law firm's strategy, pricing or practice management team, in legal operations, external counsel or law firm management, or as chief of staff to a general counsel. Experience in a legal-sector consulting practice is a strong plus.
- Deep fluency in legal economics. For law firms: leverage, practice-group and matter profitability, pricing and fee structures. For legal departments: cost-center dynamics, outside-counsel spend and how the value of legal work is measured.
- A track record of advising senior legal leaders through high-stakes decisions, with the presence to hold a room that includes finance.
- A clear point of view on how AI will change the business of law, grounded in how the economics actually move.
- Evidence that you have built frameworks or methods that others adopted and kept using.
- The judgment to discuss efficiency in a way that builds support for change rather than fear about displacement.
- Energy for building something new while the playbook is still being written.
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74.
#LI-LL1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: Europe - Remote
About Us
Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance.
Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.
Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.
About Us
Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions.
Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services and Web3.
Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at global scale.
Bybit EU is headquartered in Vienna and is building the next generation of regulated digital asset services for customers across the European Economic Area.
About the Role
Bybit EU is looking for a
Customer Excellence Lead
to direct our European customer experience strategy, CRM-driven communication, and support operations across our regulated digital asset and financial services businesses.
This senior leadership role covers
customer support, service delivery, complaint management, customer experience, operational performance and service optimisation
, with a strong focus on customer satisfaction, scalability, efficiency and regulatory compliance.
Reporting directly to the
Chief
Business
Operati
ons
Officer EU
, you will work closely with Product, Technology, Compliance, Operations and global Customer Service teams to deliver seamless customer experiences and build a high-performing European customer service function.
Key Responsibilities
Customer Service Strategy & Operations
Define and execute the European customer service strategy aligned with business objectives and customer expectations.
Oversee customer support operations across European markets, channels and customer segments.
Establish service standards, operating procedures, KPIs and performance management frameworks.
Drive operational efficiency, scalability and continuous improvement across customer service functions.
CRM, Incident & Platform Communications
Own the operational CRM and notification strategy for European users across email, in-app messaging, push notifications, and system banners.
Serve as the accountable owner for critical user alerts, managing end-to-end incident communications during platform changes, planned maintenance, service interruptions, and downtime.
Partner with Product, Operations, and Marketing to draft and distribute clear, timely product updates, compliance notices, and general news.
Maintain standardized templates and rapid-response incident runbooks to keep users transparently informed during critical events.
Customer Experience & Service Quality
Deliver high-quality customer support across retail, active trader, VIP and institutional customer segments.
Own customer satisfaction, service quality, response times and first-contact resolution performance.
Identify customer pain points and drive improvements across the end-to-end customer journey.
Develop consistent and effective customer communication and service standards across European markets.
Complaint Management & Escalations
Oversee customer complaint handling, escalations and dispute resolution in accordance with applicable regulatory requirements.
Ensure effective processes for managing complex, sensitive and high-priority customer cases.
Partner with Compliance, Legal and Risk teams to address customer protection and regulatory concerns.
Analyse complaint trends and implement corrective actions to address recurring issues.
Service Channels & Customer Support
Manage customer service delivery across live chat, email, telephone and other relevant support channels.
Develop effective support models for onboarding, KYC, deposits, withdrawals, trading and account-related enquiries.
Ensure appropriate service coverage, workforce planning and multilingual support capabilities across European markets.
Oversee service delivery performance of internal teams and outsourced customer support providers.
Technology, Automation & Performance
Drive the adoption of customer service technologies, AI, automation and self-service solutions.
Own customer service analytics, reporting and performance dashboards.
Use customer insights, data and feedback to improve service quality, productivity and customer retention.
Partner with Product and Technology teams to improve support platforms, workflows and customer journeys.
Leadership & Compliance
Build and lead a high-performing European customer service function.
Set clear objectives, KPIs and accountability across internal teams and external service providers.
Ensure customer service operations meet applicable European regulatory requirements, including customer protection, complaint handling and data privacy.
Work closely with global and local stakeholders to align service standards while addressing European regulatory and customer needs.
What We're Looking For
10+ years of relevant experience
in customer service, customer operations or customer experience, including significant leadership experience in crypto, fintech, banking, brokerage or financial services.
Proven experience leading large-scale, multi-market customer service operations and high-performing international teams.
Strong understanding of crypto trading, digital assets, payments and financial services customer journeys.
Demonstrated experience managing customer support operations, complaint handling, escalations and service quality.
Strong experience with customer service platforms, CRM systems, AI, automation and omnichannel support solutions.
Commercial and analytical mindset with experience managing CSAT, NPS, SLAs, response times, resolution rates and operational efficiency metrics.
Experience managing outsourced service providers, workforce planning and multilingual customer support operations.
Strong understanding of European markets, customer protection requirements and regulated financial services environments.
Proven ability to drive operational transformation, customer experience improvements and scalable service delivery.
Excellent communication, leadership and stakeholder management skills.
Fluent English; additional European languages are an advantage; Chinese nice to have.
Bachelor's or Master's degree in
Business Administration, Management,
Finance
, Communications or a related field
; equivalent relevant professional experience will also be considered.
Why Join Us
At Bybit, we are committed to fostering a supportive and enriching work environment.
Our benefits include:
- Study Growth Fund: We support your professional development and continuous learning.
- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.
Location: New York City, NY; San Francisco, CA | New York City, NY; Seattle, WA
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
As part of our growing Data Science and Analytics team, you will play an instrumental role in our company’s mission of building safe and beneficial artificial intelligence by driving data-informed decision making across our organization. You bring experience from high-bar teams and are eager to help shape the norms and best practices of a growing data science team as Anthropic continues to scale. In this unique company, technology, and moment in history, your work will be critical to informing our strategy as we deploy safe, frontier AI at scale to the world.
You’ll be the senior data science leader embedded in our Core Apps product team and a strategic thought partner to its product leads. You’ll help set product direction for Claude Code and other new bets across Core Apps: bringing a point of view on where to invest, how to grow our Apps business, and how to deliver more value for our users. As a tech lead manager, you’ll also manage a small team of Product Data Scientists, setting their agenda and raising the bar for how data shapes product decisions.
Responsibilities:
Act as a strategic thought partner to Core Apps product leads, helping shape product strategy, roadmap priorities, and the major bets the team makes
Set the data science agenda for Core Apps, deciding where the Product Data Science team can have the most impact and what it should deprioritize
Manage and develop a small team of Product Data Scientists, coaching them to move from answering questions to shaping decisions
Frame the most important and ambiguous questions facing the business, size the opportunities, and make clear recommendations, including when they challenge the current direction
Define how Core Apps measures success, establishing the core metrics and measurement frameworks that align teams and leadership on what matters
Set the standard for experimentation and causal inference across Core Apps, and personally lead the highest-stakes analyses
Turn complex analyses into clear narratives and recommendations that drive decisions with senior leadership and cross-functional partners
Establish foundational data practices and shape the analytics infrastructure Core Apps needs to support rapid iteration and decision-making as our products grow
You may be a good fit if you have:
Have extensive experience in data science, including leading analytics for a product area at significant scale
Have 3+ years managing data science teams, including setting team direction and developing senior data scientists
Have been a trusted partner to senior product and business leaders, with clear examples of changing a roadmap or high-stakes decision
Bring strong product sense and business judgment, including the ability to frame the right question and take a position with incomplete information
Have deep expertise in experimental design, causal inference, and statistical modeling at high scale, with enough fluency in Python and SQL to stay hands-on and guide others’ technical work
Communicate clearly in writing and in presentations, including to executive audiences
Have a bias for action and thrive in ambiguous, fast-moving environments where you must create clarity and drive progress
Care about the company’s mission of building helpful, honest, and harmless AI
Strong candidates may also have:
Experience with AI/ML products, large language models, or developer tools in the AI/ML ecosystem
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$460,000
—
$460,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California:
We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: Hybrid - San Francisco, New York City
About Vercel:
Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience.
Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide.
About the role
As Vercel’s Strategy & Planning Lead, you’ll partner directly with the Director of Sales Planning and Strategy, owning the analytical foundations behind how Vercel plans, staffs, and quotas its go-to-market organization. You’ll build the models that translate revenue targets into headcount, ratios, and quota, and help design how the company sets and ramps quotas as it completes its shift to a consumption-based revenue model. This is a senior individual-contributor role, built for someone who wants to own the analytical backbone of a fast-growing GTM org rather than run point on day-to-day execution. This is a hybrid role with 3 in-office days per week in San Francisco or New York City.
What you will do
Build and maintain Vercel’s GTM capacity model, connecting headcount plans to attainment probability and revenue target coverage across Sales, SAs, BDRs, and other supporting roles
Develop and operationalize the “minimum deployable unit,” the supporting-role staffing needed per rep or segment, to guide hiring sequencing and investment scenarios
Partner with the Director on quota-setting methodology, with a focus on consumption-based quota design, translating usage-based revenue signal into fair, attainable quota and ramp assumptions
Build and maintain quarterly planning deliverables, including quota-setting proposals, coverage model updates, and headcount recommendations
Track plan versus actual on headcount, capacity, and quota attainment throughout the year, flagging divergence early and modeling the revenue impact
What you need
6+ years of experience in revenue/sales operations, strategic finance, or a similar analytical GTM function at a high-growth SaaS company
Built headcount, capacity, or ratio-based staffing models tied to revenue targets
Experience with quota design and ramp modeling, including consumption- or usage-based quota structures
Able to build a defensible model from incomplete data and clearly explain the assumptions behind it
Able to translate complex modeling into clear recommendations for senior stakeholders
Prefers building frameworks and analytical systems over running point on day-to-day execution
Bonus if you
Have direct experience with consumption-based or usage-based revenue models, especially quota and compensation design in that context
Have worked in developer tools, infrastructure, or cloud platform companies
Have a point of view on how automation or better tooling can improve planning and modeling workflows
Benefits:
Competitive compensation package, including equity.
Inclusive Healthcare Package.
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
Flexible Time Off.
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.
The San Francisco, CA base pay range for this role is $175,000 - $205,000. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process.
Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.
Disclosures:
Privacy:
Please review our
Job Applicant Privacy Policy
for more information on how we handle your data.
Equal Opportunity:
Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.
Location: PL
Workplace: remote
Overview:
SOFTSWISS is hiring an HR Administration Team Lead to join our dynamic HR team. In this role, you will lead the team’s day-to-day work and oversee employment operations across service agreements, EOR contracts and employment contracts in multiple countries. You will help ensure that processes are accurate, timely and well-documented, while identifying opportunities to improve their efficiency and reliability.
You will work closely with Finance, employees, contractors, managers and external service providers to support a consistent experience and resolve complex employment-related cases.
Purpose of the role:
You will ensure reliable and efficient HR administration across multiple countries and contract types. By guiding the team, coordinating recurring employment processes and maintaining strong relationships with internal stakeholders and external providers, you’ll support accurate contract administration, timely payroll inputs and continuous improvement of employment operations.
Key responsibilities:
Lead and coordinate the team’s employment operations, setting priorities and ensuring work is accurate, timely, and well-documented
Support and review existing processes, identify gaps and opportunities for improvement, and implement practical changes that strengthen efficiency, consistency, and control
Oversee contract administration from preparation and execution through updates and offboarding, across service agreements, EOR contracts, and employment contracts, coordinating employment-related relocation processes as well
Coordinate payroll inputs and recurring employment processes, including time and absence records, timesheets, leave balances and employee lifecycle changes
Ensure employment records, documentation and HR system data are accurate and up to date
Coordinate employment operations across countries and legal entities, working with external providers on local requirements and employee changes
Advise employees and internal teams on employment arrangements, processes, policies, systems and documentation, involving external providers when needed
Guide the team through complex cases and questions that require investigation, clarification or approval
Required Experience:
At least 4 years of experience in HR Operations, Employment Operations, payroll administration, or a related field
At least 1–2 years of experience leading a team or coordinating operational processes
Practical knowledge of employment contracts, EOR contracts, and service agreements, including how their administration differs
Experience coordinating employment processes across multiple countries or legal entities, including work with external providers
A track record of improving operational processes, with the ability to spot issues, prioritize changes, and follow through on implementation
Familiarity with HRIS and ERP systems
Strong organizational skills and attention to detail, with confidence managing recurring deadlines and sensitive documentation
Clear communication skills and the ability to guide colleagues, explain processes and handle complex cases thoughtfully
Confidence working cross-functionally with Finance, employees, contractors, managers and external providers
Professional English and Russian for day-to-day written and verbal communication
Basic Excel skills, including lookup functions (e.g., VLOOKUP or XLOOKUP)
Nice to have:
Experience with HiBob and 1C
Main Advantages
Private health insurance
Sports benefits
Comprehensive Mental Health Program
Free English lessons (online)
Local language courses
Paid time off
Maternity leave support
Referral program rewards
Upskilling, internal workshops, and participation in professional conferences and corporate events
Location: Mexico; Brazil
Join One of the Fastest-Growing Online Education Companies in the World
At ELVTR, we're transforming online education by connecting ambitious professionals with industry leaders from companies like Nike, Netflix, Google, Amazon, and more.
Since launching in 2020, we've grown into a global learning community with over 300 expert instructors, delivering more than 200 live online courses across 12 industries. To date, we've helped 22,000+ graduates worldwide gain the skills, confidence, and connections needed to advance their careers.
Now we're looking for an experienced Lead Retention Specialist to help us build lasting relationships with our learners while maximizing customer satisfaction and long-term revenue. If you're passionate about customer experience, thrive in a fast-paced environment, and enjoy finding solutions that create value for both customers and the business, we'd love to meet you.
This is a full-time, remote role with a working schedule for this role will be 9AM-6 PM EST.
Why This Role Is Different
At ELVTR, customer relationships don't end after enrollment—they're just beginning. As our Lead Retention Specialist, you'll play a critical role in protecting the customer experience while driving sustainable business growth.
You'll take ownership of our retention strategy, helping customers find the best possible solutions while reducing refunds, recovering revenue, and improving long-term customer loyalty. Working closely with Sales, Finance, Customer Success, Billing, and Operations, you'll use data, empathy, and strategic thinking to continuously improve our retention processes and outcomes.
You'll Love This Role If You:
Enjoy solving complex customer challenges with creative solutions
Thrive in a fast-paced, KPI-driven environment
Are an exceptional negotiator who can create win-win outcomes
Love using data to improve processes and business performance
Enjoy coaching others and sharing best practices
Are highly organized and take ownership of your work
Communicate confidently with customers and cross-functional teams
Believe outstanding customer experiences drive long-term business success
What You'll Do
Own the customer retention process, managing refund requests while maximizing retained revenue and delivering a positive customer experience
Negotiate alternatives to refunds, including account credits, payment plans, partial refunds, course transfers, and other retention solutions
Recover overdue installment payments by proactively engaging customers and resolving billing-related issues
Partner closely with the Billing team to reduce payment defaults, chargebacks, and outstanding balances
Analyze the root causes behind refund requests and payment failures, providing actionable insights to Sales, Product, and Operations teams
Develop and continuously improve retention strategies, workflows, communication scripts, and internal processes
Track and report key retention metrics, including refund rates, retention rates, recovered revenue, installment recovery, and chargeback prevention
Handle escalated customer cases, making thoughtful, data-driven decisions that balance customer satisfaction with business objectives
Coach and support the retention team by sharing best practices, reviewing customer interactions, and maintaining high communication standards
Collaborate cross-functionally with Sales, Customer Success, Finance, Legal, and Operations to ensure a seamless customer experience
Identify opportunities to automate retention processes and improve operational efficiency
Take ownership of retention KPIs while testing and implementing initiatives that improve revenue recovery and reduce financial losses
Requirements
What We're Looking For
3+ years of experience in Sales Retention, Customer Retention, Customer Success, or a related field, preferably in a senior or lead role
Excellent English communication skills, both written and spoken
Proven experience supporting customers in the US market
Strong negotiation and objection-handling skills with a track record of reducing refunds and recovering revenue
Experience managing refund requests, payment recovery, billing issues, and installment collections
Ability to navigate difficult customer conversations with empathy while protecting company interests
A data-driven mindset with the ability to analyze retention metrics and identify opportunities for improvement
Strong ownership, problem-solving, and decision-making skills
Excellent organizational skills and attention to detail
Experience collaborating with Sales, Billing, Finance, Customer Success, and other cross-functional teams
Previous leadership, mentoring, or process improvement experience is a strong plus
Nice to Have
Experience in the online education or EdTech industry
Experience in high-ticket B2C sales environments
Previous experience leading or mentoring a retention team
Familiarity with CRM platforms such as HubSpot, Salesforce, or similar systems
Experience working with subscription or installment payment models
Knowledge of billing operations, chargebacks, and payment recovery processes
Experience analyzing customer retention metrics to drive business improvements
Comfortable working in a fast-paced, performance-driven environment
Experience collaborating across Sales, Finance, Product, and Customer Success teams
Familiarity with AI-powered customer support or sales tools, including conversation intelligence platforms
Benefits
What We Offer
Competitive Compensation
:Competitive salary,Performance-based bonuses,Opportunities for career advancement as ELVTR continues to grow globally
Learn and Grow
:Free access to ELVTR courses,Ongoing professional development opportunities,Career growth within one of the world's fastest-growing online education companies
Remote-First Culture:
Work from wherever you're most productive, Flexible and supportive work environment,Collaborative international team
Health & Wellbeing:
Gym membership reimbursement,Mental health support, Generous paid vacation allowance
Why Join ELVTR?
Make an Impact:
Every course you help create empowers professionals to build new skills, advance their careers, and unlock opportunities they never thought possible.
Grow Your Career:We're
committed to developing our people. As ELVTR continues to expand globally, you'll have opportunities to grow professionally, take on new challenges, and shape the future of online education.
Join a Winning Team:
Work alongside passionate educators, creators, marketers, and innovators who are committed to delivering world-class learning experiences and making education more accessible around the world.
Ready to Help Shape the Future of Online Learning?
If you're looking for more than just another customer retention role—if you want to build meaningful customer relationships, solve complex challenges, and make a measurable impact on both learners and business growth—we'd love to hear from you.
Apply today and become part of ELVTR's next chapter of growth.
ELVTR is proud to be an equal opportunity employer committed to creating a diverse and inclusive workplace for all.
Location: San Francisco, CA; New York, NY
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs.
What you'll do
As an Agent Strategist https://sierra.ai/blog/agent-strategist-your-phd-in-applied-ai Lead, you own how Sierra's AI agents come to life for our customers, from first pilot to a production agent handling thousands of conversations a day. We believe the best leaders stay hands-on and close to the work. You'll sit at the intersection of product, building agents, and customer-facing work, and stay just as close to the technology as you are to the people you build for and the team you lead.
- Lead the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle. Our leads operate as ICs for their first 2-4 months at Sierra, then evolve into the lead role, all while continuing to take agents from initial scope through conversation design, tooling, evaluation, launch, and continuous iteration in production. You'll both build directly and guide your team through the full lifecycle, coaching strategists to set and maintain the standard for ADLC best practices. You'll ensure agents launch on time, meet customer needs, and measurably move the customer's business.
- Build the team as you build the business. You’ll take on two kinds of leadership: serving as the senior sponsor on our key customer deployments, and managing a team of strategists. You'll drive how the strategist function grows, from hiring and onboarding to defining what success looks like.
- Be the trusted strategic advisor to enterprise leaders. Sit shoulder-to-shoulder with our customers' executives, understand what success actually means to their business, and actively build/shape the AI strategy that gets them there. You'll develop your team to do the same.
- Guide delivery with the customer's working teams day to day. Run working sessions, troubleshoot agents as issues come up, and coach your team to make the calls that keep every build on track for launch. You'll be accountable for delivery quality and customer impact across your team's portfolio.
- Shape the future of the product. Your team's direct work with customers will guide the evolution of Sierra's core platform. You'll surface unmet needs, prioritize initiatives, and collaborate with research, product, and platform teams to influence where Sierra goes next.
What you'll bring
- Customer obsession. Genuine energy being in front of customers, understanding their business and needs, thriving in complex organizations, and building trusted relationships, plus the ability to develop that muscle in others.
- Communication. Clear, direct, and persuasive across technical and non-technical audiences.
- Strategic problem-solving in ambiguity. Strong analytical and critical-thinking skills to break down complex problems, spot risks early, and guide teams through fast-changing, ambiguous environments.
- A leadership style that comes from being hands-on. You blend high standards with empathy, fostering both speed and quality across your team.
- Technical aptitude. Comfortable engaging directly with technical concepts (reading API documentation, understanding data models and system architecture, and following engineering tradeoffs in a design discussion).
- Ownership and delivery. A track record of running, as well as leading teams that run, multiple complex, high-visibility projects at once and driving them to outcomes.
- A degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience, and/or an MBA or comparable experience at the intersection of technology and business.
Even better...
- Experience building or deploying AI/LLM agents in production, hands-on with the tools behind them (eval frameworks, agent tooling, RAG, prompt engineering), working closely with technical counterparts.
- Background as a founder, product or strategy leader, or startup operator with high ownership and urgency.
- Experience managing teams in product, consulting, solutions, or other customer-facing roles.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits
- Lunch, as well as delicious snacks and coffee to keep you energized when working onsite
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description.
Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy.
We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.
Location: Anywhere
Workplace: Remote
ABOUT US
Circle is building the world’s leading AI-powered, all-in-one platform for digital businesses. We make it possible for creators, coaches, educators, and businesses to bring together their audience with engaging discussions, live streams, events, chat, courses, and payments — all in one place, all under their own brand.
We’re proud to be a fully remote company of around 270 (and growing!) team members from 30+ countries around the world. We seek exceptional individuals around the world, set them up to do the best work of their lives, and in turn, create a meaningful impact in their own lives. We don't track hours, but we do manage for high expectations very closely. We collaborate across time zones, are highly async, and like to document a lot.
Every year, we bring the whole company together in beautiful places around the world for our company offsites. So far, we’ve hosted offsites in Turkey, Portugal, Mexico, Thailand, Colombia, Italy, Ireland, and more, with still more to come!
Check out our Careers https://careers.circle.so/ page for more about working at Circle.
ABOUT THE ROLE
We’re building something game-changing at Circle: a discovery marketplace where millions can find creators, communities, and products to help them achieve their highest personal and professional goals.
You’ll own generating and growing the demand engine for the Discover marketplace https://circle.so/discover. Think of a Pinterest, Reddit or Instagram-style product, reimagined with a mission to help people achieve their goals instead of distracting them with endless doom scrolling. Through Discover, you will be building technology that could help millions of people grow, self-actualize, and live their best lives.
As the Growth Lead for Discover https://circle.so/discover, you’ll report directly to the GM of Discover and work closely with Circle's co-founders to bring this vision to life. Day to day you'll work with the product team for Discover, our paid media team, data team, brand and design studio, lifecycle marketing, partnerships, and more.
This is a fully remote role, open to candidates in any North American time zone.
WHAT YOU'LL BE DOING
- Own growth for the Discover marketplace. Drive traffic to Discover, experiment with how consumers find and engage with Discover, and grow its GMV and transaction volume.
- A/B testing and experimentation. Run experiments to better acquire, engage, and retain traffic. Test what people see when they arrive on Discover, the algorithms behind recommendations, and marketplace structure.
- Build Circle's end-to-end lifecycle email programs. Build the acquisition funnel for Discover by setting up a recommendations newsletter, creating offers to acquire subscribers, and developing email programs to turn visitors into repeat buyers.
- Build an SEO program. Grow Discover's organic surfaces and SEO / AEO across product pages and distribution partnerships with the creators already building on Circle.
- Drive creator success on the marketplace. Help creators listed on Discover succeed by sending them buyers who convert and stay, diagnosing which categories generate traffic but underconvert, and applying those learnings across the marketplace.
- Build the team's reporting. Track funnel performance by category, cohort retention of Discover-sourced members, and what individual creators earn from the marketplace, and own reporting on performance and recommendations to leadership.
- Help shape and execute Discover's growth strategy. Partner with the GM of Discover and co-founders to shape growth priorities and collaborate with the product team to evolve the product.
WHAT YOU'LL NEED TO BE SUCCESSFUL
- A track record of owning a revenue or GMV number across multiple channels at one time, where you were able to grow the number and deliver real results. Ideally, you can walk us through what moved the number, what worked, and what you got wrong. This matters a lot more to us than your title or how many years you've been doing this.
- Experience with email and lifecycle marketing, including building a program from scratch. You should have a clear view of what it should be judged on beyond opens and clicks.
- Experience acquiring email subscribers profitably and growing their value over time. This mechanic is going to be key here: bring someone in for less than they'll eventually spend, then earning more from them by delivering real value to both them and the creator.
- Comfortable being hands-on as a player-coach. This includes writing the emails, building the pages, talking to the creators, setting up reporting, and reading the results yourself.
- Deep understanding of marketplaces and/or businesses with strong network effects. Ideally, you’re someone who obsesses about marketplace network effects, and shows strong judgment and opinions on growing the demand side of a marketplace.
- Learn fast, experiment aggressively, and thrive in a highly dynamic environment. You’ll need to be comfortable running a lot of experiments and letting the results settle the argument, including the ones that don't work (which will be many of them in the beginning).
- Comfortable in a fast-paced environment with ambiguity. You’ll need to learn and pick up new technologies when projects require it.
- Exceptional written and verbal communication skills in English (CEFR C2 or equivalent https://englishonline.britishcouncil.org/free-english-level-test-cefr-2/), as most collaboration at Circle happens asynchronously.
COMPENSATION & BENEFITS
Circle offers U.S.-benchmarked compensation globally, equity in the company with ongoing refresh grants, and 35 days of paid time off each year.
We’re a remote-only team that comes together twice a year for company retreats in incredible destinations around the world. Alongside incredible flexibility and autonomy, we offer a benefits package that supports health, wellbeing, and professional growth. Learn more in our Candidate Hub. https://circleco.notion.site/circle-candidate-hub
LEARN MORE
- Candidate Safety & Interview Process Notice https://app.notion.com/p/circleco/Circle-Candidate-Hub-374b655313b7803d9580fb7da4f51acf?source=copy_link#374b655313b780e5b681c4d56b962790
- Diversity, Equity & Inclusion https://app.notion.com/p/circleco/Circle-Candidate-Hub-374b655313b7803d9580fb7da4f51acf?source=copy_link#374b655313b7807a8e3ff5c25a1d93ba
- How We Use Candidate Data https://app.notion.com/p/circleco/Circle-Candidate-Hub-374b655313b7803d9580fb7da4f51acf?source=copy_link#374b655313b780e49e98f390eec6bb51
- Equal Employment Opportunity https://app.notion.com/p/circleco/Circle-Candidate-Hub-374b655313b7803d9580fb7da4f51acf?source=copy_link#374b655313b7807a967dea67e68f31f0
- Visit our Candidate Hub https://circleco.notion.site/circle-candidate-hub to learn more about working at Circle, our benefits, and our hiring process.
leadМосква
ГибридleadLondon
leadEurope - Remote
leadNew York City, NY; San Francisco, CA | New York City, NY; Seattle, WA
leadHybrid - San Francisco, New York City
УдалённоleadПольша; Oversee contract administration from preparation and execution through updates and offboarding, across service agreements, EOR contracts, and employment contracts, coordinating employment-related relocation processes as well
УдалённоleadMexico; Brazil
ОфисleadSan Francisco, CA; New York, NY
УдалённоleadWe collaborate across time zones, are highly async, and like to document a lot; This is a fully remote role, open to candidates in any North American time zone