Задачи:
— Помогать лидам с планированием, вести инициативы от идеи до релиза;
— Работать с CPO над продуктом, держать в фокусе метрики и пользу;
— Синхронизировать команды: разработку, аналитику, QA;
— Давать CEO честную картину: статусы, блокеры, риски.
Требования:
— От 3 лет в IT и от 3 лет в роли PM: самостоятельно вёл команду и отвечал за релиз;
— Опыт с B2C или явная мотивация туда перейти;
— Опыт работы с разработкой, аналитикой и QA;
— В новой теме разбираешься сам, без раскачки и ожидания готовых объяснений;
— Используешь AI в реальной работе на уровне coding agents, AI-harnesses.
Не подходит:
— Управлял только сроками и встречами, без личной инициативы в продукте;
— Ждёт готовое ТЗ и подробную инструкцию на входе.
Условия:
— Полная удалёнка;
— Оформление Service Agreement;
— Зарплата в валюте без привязки к курсу рубля.
Вакансия Paid Social Manager в компании Lucky Hunter. Работа связана с управлением платной социальной рекламой, в частности с Meta Ads. Условия: удалённая работа, зарплата $3 000 в месяц плюс квартальный бонус.
Negentrix is an educational holding company that addresses the shortage of qualified professionals in the DACH region through adult education.
Languages required: English (B2+), German (B1+), Russian (C1).
Remote work available (excluding Russia and Belarus).
УдалённоmiddleRemote work (excluding Russia and Belarus)
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
Задачи:
— Стать маркетинговым экспертом продукта по управлению талантами: рынок, конкуренты, тренды, потребности клиентов;
— Формировать позиционирование, ценность и ключевые преимущества продукта, сегментировать аудиторию и ЛПР;
— Участвовать в определении продуктовой стратегии и roadmap с точки зрения рынка;
— Разработать и реализовать go-to-market стратегию, выстроить лидогенерацию;
— Создавать sales kit: презентации, battle cards, кейсы, FAQ — помогать продажам отстраиваться от конкурентов;
— Проводить CustDev и глубинные интервью, выявлять боли и барьеры к покупке, превращать обратную связь в гипотезы;
— Вместе с контент-командой делать кейсы, статьи, вебинары, лендинги; формировать месседжи под разные аудитории;
— Измерять эффективность маркетинга и связывать ее с бизнес-результатами.
Требования:
— Опыт продуктового маркетинга в HR-tech продуктах от 3 лет;
— Опыт работы с B2B-продуктами и длинным циклом продаж;
— Умение самостоятельно проводить конкурентный анализ, CustDev и исследования рынка;
— Опыт создания позиционирования, value proposition и go-to-market стратегии;
— Data-driven подход;
— Умение превращать сложный технологический продукт в простое и убедительное предложение для клиента.
Условия:
— Заработная плата от 200.000 рублей;
— Все льготы и преимущества работы в аккредитованной ИТ-компании;
— Формат работы офис/гибрид (г.Москва);
— Территориально м. Алексеевская/Марьина Роща;
— Здоровье: ДМС, включая стоматологию и страхование родственников, врач в офисе, сервис «Понимаю»;
— Спорт: футбольный, волейбольный и баскетбольный клубы, частичная компенсация затрат на спорт;
— Партнерские программы и скидки для сотрудников.
Задачи:
— Проектирование фич (вайрфреймы) и их тест на пользователях;
— Работа с данными: SQL, ETL (1С, BigQuery), Python и BI-отчетность;
— Анализ метрик (Retention и др.) и проверка гипотез;
— Плотная работа с дизайном, разработкой и маркетингом.
Требования:
— Релевантный опыт или профильное обучение/курсы;
— Аналитический склад ума + понимание основ дизайна;
— Желание общаться с клиентами и быстро расти.
Условия:
— Аккредитованная ИТ-компания, офис в 2 мин. от метро;
— Помощь наставника на старте;
— График 5/2, скидки на SPA.
Requirements:
— German language proficiency at B2/C1+
— Excellent communication skills
— Motivation to work in sales and achieve results
— Previous sales experience is a plus
Conditions:
— Fixed salary of $1,800 per month
— Commission of 9–12%
— Full relocation package covered
— Accommodation fully covered
— Career growth and salary progression
— Modern office in the heart of Tbilisi
— Friendly and supportive team
— Opportunities for professional development
Location: Sofia, Bulgaria
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
We are looking for a Partner Success Manager to facilitate manufacturing partners' success by expediting task completion, reassignment, or escalation to leadership based on the nature of the request. As our first line of defense against requests languishing in queues and losing valuable production time, you will orchestrate task completion throughout the order/job life cycle, serving as a primary point of contact for the partner community, ensuring seamless communication, proactively addressing challenges, and maintaining clear visibility throughout the production process.
This role requires exceptional interpersonal, queue management, and cross-software platform expertise, paired with notable strengths in collaboration, organizational understanding, and a dedication to exceeding partner expectations and delivering organizational results. You will also contribute to the broader team by providing support, as necessary, to facilitate throughput and success during peak periods.
How You'll Contribute:
Serve as the primary tactical driver for partner success, proactively resolving critical production blockers such as unexpected cost or lead time discrepancies, freight inquiries, and label generation issues
Manage the end-to-end resolution of job cancellation requests and missing inspection documents
Oversee PSS dispute resolutions
Maintain constant awareness of communication queues to ensure tasks are prioritized effectively and prevent production stalls
Facilitate the recovery of troubled orders and execute pull-in requests to meet month-end and quarter-end goals
Collaborate cross-functionally with internal Operations and Quality CoE teams to bridge communication gaps and optimize manufacturing outcomes
Build trust-based relationships with the partner community, providing transparent updates on project status and quality requirements
Identify process automation opportunities and maintain rigorous documentation for revenue recognition
Provide peer coverage to ensure continuous support
Escalate complex risks to leadership while strictly adhering to Xometry's quality management systems
What You'll Bring to Xometry:
Bachelor's degree in Supply Chain, Engineering, Business Administration, or a related technical field (or equivalent experience)
4+ years of experience in supply chain and/or customer service, preferably in manufacturing operations
Proven track record of successfully managing and meeting schedule commitments by managing expectations of an identified customer group
Knowledge of manufacturing processes, timelines, and documentation
Strong analytical skills with the ability to implement solutions keeping production underway
Self-starter with a take-charge attitude and ability to independently drive project completion
Excellent organizational skills, demonstrated ability to multitask, and understanding of our communication platform's interface while tenaciously working to meet deadlines
Superior verbal and written communication skills with the ability to effectively manage relationships with all stakeholders
Excellent attention to detail and collaboration skills
Proficiency in ERP tools and communication software
Experience with quality management systems (e.g., ISO 9001)
Ability to thrive in a fast-paced and high-growth environment
Experience working with Xometry's digital marketplace or similar platforms is a plus
Proficiency in data analysis tools (e.g., Google Sheets) is a plus
Experience working in a manufacturing environment is a plus
Conditions
Language skills:
English C1+
Holiday calendar:
USA holidays
Time Zone:
Eastern Time - USA
Benefits:
Competitive salary and a comprehensive benefits package
Health and life insurance
Generous paid time off, including vacation, sick leave, and floating and fixed holidays
Employee Assistance Program (EAP) and other wellbeing resources
Team Spirit and Friendly Atmosphere:
We work in an open, friendly, and trusting environment that welcomes initiative. In the Xometry team, everyone is ready to help and support in difficult times, and we always celebrate victories together and appreciate the contribution of everyone.
Development Opportunities:
We are a fast-growing company, and each new task is an interesting challenge for the team.
We Care:
We offer ongoing, free of charge well-being activities for our people and charity projects worldwide.
Flexibility:
Speed and flexibility are some of our advantages, allowing us to achieve amazing results. We have flexible processes and planning, we can respond to rapidly changing conditions, and we remain effective in the face of uncertainty.
Onboarding:
We provide a well-structured onboarding plan for new employees, combining all process, technology, and systems components into one.
Apply now and become part of our journey!
#LI-Remote
#Promoted
Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Please read our
privacy policy
here.
Компания Intact ищет менеджера по продукту в области искусственного интеллекта для работы в гибридном формате в Монреале или Торонто, Канада. Кандидат должен иметь разрешение на работу в Канаде. В обязанности входит управление продуктами, связанными с ИИ, с целью поддержки клиентов и бизнеса в различных экономических условиях. Требуется опыт в управлении продуктами и понимание технологий искусственного интеллекта.
Location: Sofia, Bulgaria
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
We are looking for a Customer Success Manager to facilitate our customers' success by expediting task completion, reassignment, or escalation to leadership based on the nature of the request. As our second line of defense against requests languishing in queues and losing valuable delivery time, you will orchestrate task completion throughout the order/job life cycle, serving as a primary point of contact for the customer community, ensuring seamless communication, proactively addressing challenges, and maintaining clear visibility throughout the order process.
This role requires exceptional interpersonal, queue management, and cross-software platform expertise, paired with notable strengths in collaboration, organizational understanding, and a dedication to exceeding customer expectations and delivering organizational results. You will also contribute to the broader team by providing support, as necessary, to facilitate throughput and success during peak periods.
How You'll Contribute:
Serve as the primary liaison for customers, facilitating seamless communication and building trust-based relationships throughout the order life cycle
Orchestrate the order process by maintaining awareness of communication queues to ensure work is prioritized effectively
Perform regular portfolio reviews to document progress and identify potential delays
Coordinate with Partner Success Managers to mitigate risks before they impact customer satisfaction
Identify technical blockers and building process issues that could stall order fulfillment
Manage and resolve customer escalations cross-functionally, including determining when an order should be reassigned to a different manufacturing partner and managing the implications of doing so
Collaborate with internal Operations and Product teams to bridge communication gaps and implement solutions that keep orders on track during peak periods
Negotiate order adjustments, credits, or resolutions resulting from quality issues or delivery misses
Maintain accurate documentation in central databases, ensuring all case activity adheres to quality management systems and safety procedures
Identify opportunities for process automation and provide peer support to ensure continuous coverage of Customer Success Team activities
What You'll Bring to Xometry:
Bachelor's degree in Supply Chain, Engineering, Business Administration, or a related technical field (or equivalent experience)
Minimum of 4 years of experience in customer success, account management, and/or customer service, preferably in manufacturing operations
Proven track record of successfully managing and meeting schedule commitments by managing expectations of an identified customer group
Knowledge of manufacturing processes, timelines, and documentation
Strong analytical skills with the ability to implement solutions keeping orders on track
Self-starter with a take-charge attitude and ability to independently drive project completion
Excellent organizational skills, demonstrated ability to multitask, and understanding of our communication platform's interface while tenaciously working to meet deadlines
Superior verbal and written communication skills with the ability to effectively manage relationships with all stakeholders
Excellent attention to detail and collaboration skills
Proficiency in ERP tools and communication software
Experience with quality management systems (e.g., ISO 9001)
Ability to thrive in a fast-paced and high-growth environment
Experience working with Xometry's digital marketplace or similar platforms is a plus
Proficiency in data analysis tools (e.g., Google Sheets) is a plus
Experience working in a manufacturing environment is a plus
Conditions
Language skills:
English C1+
Holiday calendar:
USA holidays
Time Zone:
Eastern Time - USA
Benefits:
Competitive salary and a comprehensive benefits package
Health and life insurance
Generous paid time off, including vacation, sick leave, and floating and fixed holidays
Employee Assistance Program (EAP) and other wellbeing resources
Team Spirit and Friendly Atmosphere:
We work in an open, friendly, and trusting environment that welcomes initiative. In the Xometry team, everyone is ready to help and support in difficult times, and we always celebrate victories together and appreciate the contribution of everyone.
Development Opportunities:
We are a fast-growing company, and each new task is an interesting challenge for the team.
We Care:
We offer ongoing, free of charge well-being activities for our people and charity projects worldwide.
Flexibility:
Speed and flexibility are some of our advantages, allowing us to achieve amazing results. We have flexible processes and planning, we can respond to rapidly changing conditions, and we remain effective in the face of uncertainty.
Onboarding:
We provide a well-structured onboarding plan for new employees, combining all process, technology, and systems components into one.
Apply now and become part of our journey!
#LI-Remote
#Promoted
Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Please read our
privacy policy
here.
Задачи:
— Быть первой точкой контакта для входящих лидов.
— Проводить discovery-звонки с основателями, руководителями и лицами, принимающими решения.
— Понимать бизнес-модели, продукты, рынки и регуляторные требования клиентов.
— Оценивать соответствие потенциальных клиентов идеальному профилю клиента (ICP).
— Выявлять болевые точки, приоритеты и сроки внедрения клиентов.
— Использовать автоматизации для ведения заметок и рекомендаций по квалификации.
— Управлять стадией квалификации воронки продаж.
— Координировать демонстрационные встречи с основателем и старшим менеджером по продажам.
— Обеспечивать полноту информации по каждой возможности перед переходом к следующему этапу.
— Поддерживать актуальность данных в HubSpot.
— Следить за поддержанием интереса и взаимодействия с потенциальными клиентами на протяжении процесса квалификации.
— Создавать отличное первое впечатление о компании.
— Строить доверие через вдумчивые, консультативные беседы.
— Объяснять сложные финтех-концепции простым и понятным бизнес-языком.
— Обеспечивать ясное понимание продуктов и следующих шагов для потенциальных клиентов.
— Делать обратную связь от клиентов доступной для продукта и руководства.
— Помогать улучшать квалификационные сценарии, процессы CRM и внутреннюю документацию.
— Вносить идеи для масштабирования процесса продаж.
Требования:
— Опыт 2–5 лет в клиент-ориентированной B2B роли.
— Отличное владение английским языком (C1+).
— Превосходные коммуникативные и слушательские навыки.
— Сильное бизнес-любопытство и консультативный подход.
— Умение структурировать беседы и выявлять потребности клиентов.
— Высокая ответственность и самостоятельность.
— Отличные организационные навыки.
— Опыт работы с CRM-системами.
— Умение работать самостоятельно в удалённой стартап-среде.
— Желательно: опыт в B2B SaaS, финтехе, платежах, банковском деле, embedded finance или регулируемых отраслях.
— Желательно: знакомство с HubSpot.
— Желательно: опыт квалификации входящих корпоративных лидов.
— Дополнительные языки: арабский, французский, испанский, португальский или русский.
Условия:
— Удалённая работа (весь мир).
— Полная занятость.
— Зарплата $1800-$2500 в месяц + процент.
Процесс найма:
— Вводный разговор с рекрутером.
— Интервью с менеджером по продажам.
— Интервью с основателем.
— Практическое бизнес-задание (опционально).
— Проверка рекомендаций.
— Оффер.
Location: Limassol, Cyprus
Workplace: remote
Mayflower is an international technology company behind products used by millions of people worldwide. For more than 10 years, we've been growing profitable global businesses, bringing together talented professionals across technology, product, marketing, and operations.
We are looking for a Compliance Operations Manager to take end-to-end ownership of traffic and content compliance across one of our digital platforms.
You will develop and operate a scalable compliance framework for monitoring affiliate partners and digital traffic sources, identifying prohibited or risk activity, investigating incidents, and continuously improving preventive and detective controls.
This is a hands-on ownership role for someone who can independently assess risks, establish effective processes, and turn compliance requirements into practical operational and technical solutions. You will work closely with Product, Engineering, Data, Legal, Risk, and commercial teams.
Job Responsibilities
Own, develop, and update the traffic and content compliance framework, policies, SOPs, and risk-scoring mechanisms.
Audit digital traffic channels, landing pages, and promotional materials to detect prohibited content, cloaking, redirect manipulation, and suspicious attribution patterns.
Lead root-cause investigations into compliance violations, coordinate corrective actions, enforce partner restrictions, and track remediation.
Partner with Product, Engineering, and Data teams to define requirements for automated risk-scoring, internal compliance tools, and external monitoring solutions.
Track compliance metrics, analyse recurring risk trends, and deliver clear, decision-ready reporting to management.
Ensure documentation remains audit-ready for payment partners and regulators; stay updated on payment-network and industry regulatory shifts.
Provide functional direction and quality standards for compliance analysts, and deliver internal training on monitoring and enforcement processes.
You’ll thrive here if you have
5+ years in Compliance Operations, Risk, Fraud Prevention, or Traffic Quality (hands-on experience in traffic compliance, affiliate marketing, and ad networks required).
Solid understanding of tracking signals (URLs, redirects, referrers, cookies, device fingerprints) and ability to assess risk using incomplete attribution data.
Proven background conducting operational audits, implementing SOPs/compliance policies, and managing root-cause incident investigations.
Experienced in team leadership, managing cross-functional initiatives, and translating compliance needs into Product, Engineering, and Data requirements.
Ability to define compliance KPIs, build clear executive reports, and make sound, analytical decisions under pressure.
Upper-Intermediate English or higher.
Nice to Have:
Knowledge of payment provider, acquiring bank, or card network compliance standards.
Experience detecting cloaking, brand misuse, redirect manipulation, and prohibited content.
Familiarity with OSINT, web scraping, SQL/Python, BI tools, or LLM-based automation.
Relevant professional certifications (compliance, auditing, risk, or fraud prevention).
What Success Looks Like
A risk-based traffic and content compliance framework is actively implemented and enforced.
High-risk traffic sources and compliance incidents are quickly identified, audited, and resolved.
Automated and manual monitoring controls effectively reduce repeat violations.
Management receives clear, data-driven visibility into traffic compliance risks.
All processes, evidence, and records remain continuously audit-ready for external partners.
Conditions
We know that great talent deserves great conditions, so here's what you can expect when joining us:
Full remote work.
Competitive compensation with a service contract.
Transparent performance reviews twice a year, with bonus opportunities and salary adjustments.
An annual allowance that you can use for home office improvements, sports activities, equipment upgrades, and more—tailor it to what benefits you most.
Investment in your development: paid language courses, access to various learning platforms, and a mindfulness benefit, including psychological support with 50% coverage.
Career growth in a fast-scaling project with opportunities to influence technical decisions.
A culture of recognition: our peer reward program celebrates contributions from across the team.
This opportunity is also available for those who already live in
Limassol,
Cyprus.
EU-based employment contract and a 3-year Cyprus work visa.
Provident fund (Cyprus): a long-term savings plan co-funded by you and the Company together (available after probation) that grows throughout your time with us in Cyprus.
Private medical insurance for you and your family, a corporate mobile plan (unlimited in Cyprus with roaming included), and interest-free support for car purchases.
50% coverage of school and kindergarten fees for your children.
Fully covered sports benefits, and also access to in-house electric scooters and bike rentals.
A fully equipped office in Limassol’s city center, with everything you need for deep work and collaboration.
Free catering in the office and an in-house coffee bar with high-quality drinks and a health bar stocked with nutritious snacks.
Benefits are provided in accordance with the company’s policies and eligibility criteria.
Задачи:
— разработка стратегии и контент-плана с новой гипотезой каждую неделю
— производство кейс-контента: написание сценария, монтаж, публикация (физически постит отдельный человек из США под алгоритмы Instagram)
— ведение Instagram, LinkedIn компании и фаундеров
— аналитика с выводами, а не просто с цифрами
— фокус на получении заявок, а не только на охватах
Требования:
— самостоятельное выполнение монтажа, нарезки и публикации контента
— понимание причин успеха контента: хук, тренд, алгоритмы Instagram и TikTok из практики
— подтверждённые кейсы ведения Instagram, которые можно показать
— свободный английский язык, так как все клиенты глобальные
— насмотренность на премиальный short-form
Условия:
— удалённая работа (remote)
— полная занятость (фултайм)
— оплата в любой валюте
— возможность самостоятельно строить процессы в команде без бюрократии
Location: Munich
Build with us
Businesses deserve better from finance. Less friction, more freedom. Since 2004, Mollie has been on a mission to make payments and money management effortless for every business in Europe.
Today, more than 250,000 companies trust our all-in-one platform to get paid, manage money and grow on their terms. Simple, scalable and built with real businesses in mind.
We're one of Europe's fastest-growing fintechs, with 950+ Mollies across 14+ locations. Our people make this growth possible. We move fast, build with purpose and care deeply about our customers. Whether you're solving problems, building market-leading products or exploring how AI can make work smarter, you'll have the freedom to create and the trust to deliver.
If you're ready to grow, shape the future of fintech and join an ambitious, high-performing team, this is the place for you.
Your impact
As Implementation Manager, you'll own the post-sales integration phase for Mollie's largest and most complex deals, guiding merchants from handover through testing to go live. You'll run kickoffs with internal and external stakeholders, set go live dates, keep progress on track, and coordinate testing and feedback along the way. You'll work closely with colleagues across sales, product and engineering, as well as with merchants directly, keeping everyone aligned as deals move toward launch.
This function is newly formed, so you'll have real influence over how the role and its processes take shape, bringing in your own experience rather than following a fixed playbook. The role is also more technical than it might first appear: you'll get close to the real world edge cases and issues that surface once a solution meets implementation reality, giving you hands on technical exposure without needing a payments or engineering background going in.
Your work protects revenue by keeping live dates on track, and it supports how Mollie scales delivery more broadly, building a structured, dedicated integration phase for its biggest deals. You'll report to Jan-Jaap van Helden.
What you'll ship
- Own the post sales integration phase for Mollie's largest and most complex deals, from handover through testing to go live
- Run kickoffs with internal and external stakeholders, setting go live dates and keeping progress on track
- Organise and track testing, raising issues and feedback as they surface
- Coordinate across sales, product and engineering colleagues, as well as with merchants directly, to keep everyone aligned
- Keep agreed go live dates on track, since delays mean missed revenue
- Maintain documentation and playbooks that make delivery predictable and scalable
What you'll bring
- Up to 3 years of experience in ecommerce or payments, in a similar role
- Fluent in German and English, since this role supports the German market and works directly with local merchants
- Strong organisational and structuring skills, with solid project management ability
- Genuine technical interest and the ability to understand technical concepts such as APIs, since this role gets close to the edge cases that surface once a solution meets reality
- An ownership mindset, taking charge of the implementation process rather than reacting to it, while staying flexible within agreed roles and processes
- Honest, open communication style with a genuine, trustworthy manner, including a strong track record collaborating with pre-sales teams and handling conflict at handover
- Payments or ecommerce experience, or familiarity with the ecosystem, is a strong plus though not required
Grow your way
At Mollie, growth is personal. We believe everyone should have the chance to develop their skills, explore new challenges and shape their career on their own terms.
You'll get regular feedback and performance reviews to support your development, with fair and transparent salary reviews along the way. Many Mollies move into new roles or take on new projects to stretch themselves, and we actively hire from within to help you take the next step.
No matter if you're aiming for promotion, exploring a different career path or building new skills, you'll be supported with the tools, trust and opportunities to grow your way.
Unlock your full potential and join us to eliminate financial bureaucracy
If you're excited by the idea of building what's next, for yourself and for thousands of businesses across Europe, we'd love to hear from you. Apply with your CV (in English) using the form below.
Want a peek behind the scenes? Check out what life at Mollie is really like.
AI at Mollie
We believe in Always Be Shipping, and AI brings that philosophy to life across every team, every role, every day.
AI is core to how we build. It helps us move faster, simplify work and make smarter decisions, creating real impact for the businesses we serve. We're looking for people who are excited to use AI to shape the future of finance with us.
Location: India, Bangalore
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
We are looking for a Customer Success Manager to facilitate our customers' success by expediting task completion, reassignment, or escalation to leadership based on the nature of the request. As our second line of defense against requests languishing in queues and losing valuable delivery time, you will orchestrate task completion throughout the order/job life cycle, serving as a primary point of contact for the customer community, ensuring seamless communication, proactively addressing challenges, and maintaining clear visibility throughout the order process.
This role requires exceptional interpersonal, queue management, and cross-software platform expertise, paired with notable strengths in collaboration, organizational understanding, and a dedication to exceeding customer expectations and delivering organizational results. You will also contribute to the broader team by providing support, as necessary, to facilitate throughput and success during peak periods.
How You'll Contribute:
Serve as the primary liaison for customers, facilitating seamless communication and building trust-based relationships throughout the order life cycle
Orchestrate the order process by maintaining awareness of communication queues to ensure work is prioritized effectively
Perform regular portfolio reviews to document progress and identify potential delays
Coordinate with Partner Success Managers to mitigate risks before they impact customer satisfaction
Identify technical blockers and building process issues that could stall order fulfillment
Manage and resolve customer escalations cross-functionally, including determining when an order should be reassigned to a different manufacturing partner and managing the implications of doing so
Collaborate with internal Operations and Product teams to bridge communication gaps and implement solutions that keep orders on track during peak periods
Negotiate order adjustments, credits, or resolutions resulting from quality issues or delivery misses
Maintain accurate documentation in central databases, ensuring all case activity adheres to quality management systems and safety procedures
Identify opportunities for process automation and provide peer support to ensure continuous coverage of Customer Success Team activities
What You'll Bring to Xometry:
Bachelor's degree in Supply Chain, Engineering, Business Administration, or a related technical field (or equivalent experience)
Minimum of 4 years of experience in customer success, account management, and/or customer service, preferably in manufacturing operations
Proven track record of successfully managing and meeting schedule commitments by managing expectations of an identified customer group
Knowledge of manufacturing processes, timelines, and documentation
Strong analytical skills with the ability to implement solutions keeping orders on track
Self-starter with a take-charge attitude and ability to independently drive project completion
Excellent organizational skills, demonstrated ability to multitask, and understanding of our communication platform's interface while tenaciously working to meet deadlines
Superior verbal and written communication skills with the ability to effectively manage relationships with all stakeholders
Excellent attention to detail and collaboration skills
Proficiency in ERP tools and communication software
Experience with quality management systems (e.g., ISO 9001)
Ability to thrive in a fast-paced and high-growth environment
Experience working with Xometry's digital marketplace or similar platforms is a plus
Proficiency in data analysis tools (e.g., Google Sheets) is a plus
Experience working in a manufacturing environment is a plus
Conditions
Language skills:
English C1+
Holiday calendar:
USA holidays
Time Zone:
Eastern Time - USA
Benefits:
Competitive salary and a comprehensive benefits package
Health and life insurance
Generous paid time off, including vacation, sick leave, and floating and fixed holidays
Employee Assistance Program (EAP) and other wellbeing resources
Team Spirit and Friendly Atmosphere:
We work in an open, friendly, and trusting environment that welcomes initiative. In the Xometry team, everyone is ready to help and support in difficult times, and we always celebrate victories together and appreciate the contribution of everyone.
Development Opportunities:
We are a fast-growing company, and each new task is an interesting challenge for the team.
We Care:
We offer ongoing, free of charge well-being activities for our people and charity projects worldwide.
Flexibility:
Speed and flexibility are some of our advantages, allowing us to achieve amazing results. We have flexible processes and planning, we can respond to rapidly changing conditions, and we remain effective in the face of uncertainty.
Onboarding:
We provide a well-structured onboarding plan for new employees, combining all process, technology, and systems components into one.
Apply now and become part of our journey!
#LI-Remote
#Promoted
Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Please read our
privacy policy
here.
Требования:
— опыт работы от 1 года
— опыт работы с CRM обязателен
Условия:
— офис в Лимассоле
— график работы с 15:00 до 00:00
— зарплата от 2000 евро, зависит от опыта и навыков
Задачи:
— вести IT-проекты от постановки задачи до релиза
— планировать сроки, ресурсы и приоритеты
— координировать разработку, аналитику, дизайн и QA
— работать с заказчиками и стейкхолдерами
— управлять рисками, зависимостями и изменениями
— улучшать процессы внутри команды
Требования:
— опыт Project Manager в IT
— понимание полного цикла разработки продукта
— опыт работы с кросс-функциональными командами
— знание Agile / Scrum / Kanban
— опыт работы с Jira / Confluence
— сильные коммуникационные и организационные навыки
Будет плюсом:
SaaS / B2B / enterprise, технический бэкграунд, понимание API и интеграций.
Location: Kyiv, Ukraine; Lviv, Ukraine; Remote, Ukraine; Warsaw, Poland
Hi!
We are
Boosta, a holding tech company
that creates, develops, and invests in digital businesses with global potential. Today, we collaborate with over 800 specialists from different parts of the world, and millions of users use our products and services.
We are looking for a
Senior Operations Manager
to drive operational efficiency, improve business processes, and strengthen collaboration across teams. In this role, you will turn operational challenges into practical solutions, introduce meaningful improvements, and ensure consistent, high-quality execution across operational teams.
What you will do:
Create, optimize, document, and maintain operational processes.
Drive continuous process improvement using data, automation, and AI-driven tools.
Implement, monitor, and improve business process efficiency metrics.
Support and improve projects, dashboards, and workflows in Jira.
Coordinate projects aimed at improving operational efficiency, including planning, execution, and evaluation.
Build and refine cross-functional alignment between business units and operational teams, breaking down silos and ensuring coordinated execution and delivery.
Ensure consistent and high-quality execution of service delivery models across operational teams, with a focus on SLA compliance, clear ownership, and expected outcomes.
Manage selected operational budgets and optimize expenses.
What we expect from you:
At least 2 years of experience as an Operations Manager in a company with 200+ people.
Hands-on experience building, documenting, and improving business processes, making them clear, efficient, and consistent.
Strong collaboration skills, with the ability to align and coordinate work across different teams and departments.
Proven ability to drive change and introduce new ideas, even without direct authority.
Analytical mindset, with the ability to turn data and operational challenges into clear, practical solutions.
Advanced Google Sheets or Excel skills, including formulas, pivot tables, and basic automation; experience building reports and tracking systems.
Strong experience working with Jira is a plus.
Your journey with us:
Step 1: Pre-screen.
Step 2: Interview.
Step 3: Final interview.
Step 4: Reference check.
Step 5: Job Offer!
What we offer:
28 business days of paid off.
Flexible hours and the possibility to work remotely.
Medical insurance and mental health care.
Compensation for courses, trainings.
English classes and speaking clubs.
Internal library, educational events.
Outstanding corporate parties, teambuildings.
Компания Hooligapps Games занимается разработкой игр в жанрах match 3, RPG, кликер, покер, слот, hidden object и карточные игры.
Формат работы: удалённая работа.