Location: Lugano, Switzerland
Workplace: remote
Join Tether and Shape the Future of Digital Finance
At Tether, we’re not just building products, we’re pioneering a global financial revolution. Our cutting-edge solutions empower businesses—from exchanges and wallets to payment processors and ATMs—to seamlessly integrate reserve-backed tokens across blockchains. By harnessing the power of blockchain technology, Tether enables you to store, send, and receive digital tokens instantly, securely, and globally, all at a fraction of the cost. Transparency is the bedrock of everything we do, ensuring trust in every transaction.
Innovate with Tether
Tether Finance:
Our innovative product suite features the world’s most trusted stablecoin,
USDT
, relied upon by hundreds of millions worldwide, alongside pioneering digital asset tokenization services.
But that’s just the beginning:
Tether Power:
Driving sustainable growth, our energy solutions optimize excess power for Bitcoin mining using eco-friendly practices in state-of-the-art, geo-diverse facilities.
Tether Data:
Fueling breakthroughs in AI and peer-to-peer technology, we reduce infrastructure costs and enhance global communications with cutting-edge solutions like
KEET
, our flagship app that redefines secure and private data sharing.
Tether Education
: Democratizing access to top-tier digital learning, we empower individuals to thrive in the digital and gig economies, driving global growth and opportunity.
Tether Evolution
: At the intersection of technology and human potential, we are pushing the boundaries of what is possible, crafting a future where innovation and human capabilities merge in powerful, unprecedented ways.
Why Join Us?
Our team is a global talent powerhouse, working remotely from every corner of the world. If you’re passionate about making a mark in the fintech space, this is your opportunity to collaborate with some of the brightest minds, pushing boundaries and setting new standards. We’ve grown fast, stayed lean, and secured our place as a leader in the industry.
If you have excellent English communication skills and are ready to contribute to the most innovative platform on the planet, Tether is the place for you.
Are you ready to be part of the future?
About the job
Keet is a fully peer-to-peer messaging and video calling app built on Holepunch's P2P stack. There are no servers, no middlemen, and no data harvesting. People talk directly to each other, with end-to-end encryption by design.
We are looking for a
Senior Technical Product Manager
to own the vision for Keet and lead it to a billion users, competing head-on with WhatsApp and Telegram. This is not a maintenance role. You will define where Keet goes, convince the board and the team that it is the right direction, and then drive the execution that gets it there.
You are a rare combination of three things. You are a product visionary who has shipped consumer chat or calling apps at scale. You are a technologist who can go deep on P2P architecture and the Pear / Holepunch stack (docs.pears.com). And you are a hands-on builder who uses AI tools to prototype and prove concepts in days, not months. You set the bar high, move at incredible speed, and lead from the front.
You will also be the person who catches what others miss. The PM who thrives here reads every ticket, tracks every dependency, asks the uncomfortable question before it becomes a launch incident, and keeps five workstreams moving simultaneously without losing the thread on any of them.
If you prefer a PM role where you set strategy and delegate execution, this is not the right fit. If you want to build something that ships to real users, moves markets, and carries your fingerprints from concept to production, we want to hear from you.
Responsibilities
Vision & Strategy
Own and articulate the long-term product vision for Keet as the world's leading private, peer-to-peer communication app, with a clear path to 1 billion users.
Analyze WhatsApp, Telegram, Signal, LINE, WeChat and emerging competitors to identify where P2P gives Keet an unfair advantage, and build the roadmap around it.
Present product vision, strategy, metrics and progress to the board and executive leadership with clarity and conviction.
Define a growth strategy across acquisition, activation, retention and virality, with measurable targets at every stage.
Technical Product Leadership
Develop a deep working understanding of the Holepunch P2P stack (Pear runtime, Bare, Hypercore, Hyperswarm, HyperDHT, Autobase, Hyperbee) and translate its capabilities and constraints into product decisions.
Partner with core engineering on hard P2P problems at scale, including NAT traversal, offline sync, multi-device support, large groups, push notifications, and battery and data efficiency on mobile.
Own the real-time calling experience (1:1 and group voice and video, plus screen sharing) to a quality bar that matches or beats Google Meet and Zoom.
Define clear feature tiers with explicit labels for stable versus experimental functionality.
Rapid Prototyping with AI
Use AI coding and design tools to build working prototypes and demos that prove concepts before committing engineering resources.
Turn ideas into something the team, users and the board can see and touch within days.
Execution & Team Leadership
Lead the product team and run the sprint cadence end to end, covering planning, prioritization, standups, reviews and retrospectives.
Own deliverables from conception through release, testing and post-launch iteration, ensuring core functionality works reliably every time.
Maintain issue trackers and roadmaps that accurately reflect priorities and sprint commitments.
Coordinate across engineering, QA, design, marketing and business stakeholders, and manage cross-team dependencies across the Holepunch and Tether ecosystem.
Provide transparent updates on status, risks and timeline changes, and hold direct conversations about accountability when needed.
Mobile & Distribution
Own the mobile release process across iOS and Android. This includes App Store and Google Play submissions, review guidelines, compliance, store listings, ratings and release management.
Oversee desktop distribution and installers across macOS, Windows and Linux.
Build crash reporting, debugging and analytics systems, privacy-preserving by design, that turn user reports into actionable engineering data.
Mandatory:
8+ years of product management experience, including significant time in a senior or lead role owning a consumer product end to end.
Strong product sense, with a proven track record of setting product vision and driving it to measurable outcomes at scale (tens of millions of users or more).
Experience leading engineers who ship products, including running sprint cadences with predictable delivery across cross-functional teams.
Deep JavaScript and React skills. You can read and write production code, review pull requests, and build working prototypes yourself.
Intuition for distributed and local-first systems. You don't need P2P expertise, because our core abstracts it away, but you should be able to reason about sync, offline behavior and consistency trade-offs.
Hands-on experience shipping and scaling mobile apps on iOS and Android, with deep familiarity with App Store and Google Play logistics, review processes and release management.
Experience with real-time voice and video calling products (such as Google Meet, Zoom, FaceTime or WhatsApp calls) and the quality, latency and reliability trade-offs involved.
Demonstrated ability to use AI tools to rapidly prototype and demonstrate product concepts.
Exceptional communication skills, with experience presenting vision and strategy to boards, executives and investors.
A strong understanding of urgency versus importance, and the judgment to make fast, high-quality decisions with incomplete information.
You thrive in a high-intensity, fast-moving environment, set an exceptionally high bar, and are willing to go above and beyond, including extended hours, when the mission demands it.
Excellent written and spoken English.
Nice to have:
Product leadership experience at a major messaging app such as WhatsApp, Telegram, LINE, WeChat, Signal, Viber or KakaoTalk.
Experience with peer-to-peer technologies, distributed systems or decentralized protocols. Prior exposure to Holepunch, Pear or Hypercore is a strong plus.
Experience growing a product in emerging markets or across multiple regions and languages.
A background in privacy, encryption or security-focused products.
Familiarity with Electron, React Native or similar cross-platform frameworks, as well as installer systems, boot performance and Linux packaging (Snap, AppImage, Flatpak).
A solid understanding of testing approaches (unit, integration, end-to-end), test automation and performance testing.
An engineering background or computer science degree.
Experience with Git, issue trackers and modern collaboration tools.
Why this role:
The next billion-user communication app will not run on someone else's servers. If you want to be the person who defines it, presents it to the board, prototypes it yourself, and then leads the team that ships it, we want to hear from you.
In your application, include a link to a product you have shipped or a prototype you have built, along with a few sentences on how you would take Keet to 1 billion users.
Important information for candidates
Recruitment scams have become increasingly common. To protect yourself, please keep the following in mind when applying for roles:
Apply only through our official channels.
We do not use third-party platforms or agencies for recruitment unless clearly stated. All open roles are listed on our official careers page: https://tether.recruitee.com/
Verify the recruiter’s identity.
All our recruiters have verified LinkedIn profiles. If you’re unsure, you can confirm their identity by checking their profile or contacting us through our website.
Be cautious of unusual communication methods.
We do not conduct interviews over WhatsApp, Telegram, or SMS. All communication is done through official company emails and platforms.
Double-check email addresses.
All communication from us will come from emails ending in
@
tether.to
or @
tether.io
We will never request payment or financial details.
If someone asks for personal financial information or payment at any point during the hiring process, it is a scam. Please report it immediately.
When in doubt, feel free to reach out through our official website.
Location: Lisbon, Portugal
Workplace: remote
Join Tether and Shape the Future of Digital Finance
At Tether, we’re not just building products, we’re pioneering a global financial revolution. Our cutting-edge solutions empower businesses—from exchanges and wallets to payment processors and ATMs—to seamlessly integrate reserve-backed tokens across blockchains. By harnessing the power of blockchain technology, Tether enables you to store, send, and receive digital tokens instantly, securely, and globally, all at a fraction of the cost. Transparency is the bedrock of everything we do, ensuring trust in every transaction.
Innovate with Tether
Tether Finance:
Our innovative product suite features the world’s most trusted stablecoin,
USDT
, relied upon by hundreds of millions worldwide, alongside pioneering digital asset tokenization services.
But that’s just the beginning:
Tether Power:
Driving sustainable growth, our energy solutions optimize excess power for Bitcoin mining using eco-friendly practices in state-of-the-art, geo-diverse facilities.
Tether Data:
Fueling breakthroughs in AI and peer-to-peer technology, we reduce infrastructure costs and enhance global communications with cutting-edge solutions like
KEET
, our flagship app that redefines secure and private data sharing.
Tether Education
: Democratizing access to top-tier digital learning, we empower individuals to thrive in the digital and gig economies, driving global growth and opportunity.
Tether Evolution
: At the intersection of technology and human potential, we are pushing the boundaries of what is possible, crafting a future where innovation and human capabilities merge in powerful, unprecedented ways.
Why Join Us?
Our team is a global talent powerhouse, working remotely from every corner of the world. If you’re passionate about making a mark in the fintech space, this is your opportunity to collaborate with some of the brightest minds, pushing boundaries and setting new standards. We’ve grown fast, stayed lean, and secured our place as a leader in the industry.
If you have excellent English communication skills and are ready to contribute to the most innovative platform on the planet, Tether is the place for you.
Are you ready to be part of the future?
About the job
Keet is a fully peer-to-peer messaging and video calling app built on Holepunch's P2P stack. There are no servers, no middlemen, and no data harvesting. People talk directly to each other, with end-to-end encryption by design.
We are looking for a
Senior Technical Product Manager
to own the vision for Keet and lead it to a billion users, competing head-on with WhatsApp and Telegram. This is not a maintenance role. You will define where Keet goes, convince the board and the team that it is the right direction, and then drive the execution that gets it there.
You are a rare combination of three things. You are a product visionary who has shipped consumer chat or calling apps at scale. You are a technologist who can go deep on P2P architecture and the Pear / Holepunch stack (docs.pears.com). And you are a hands-on builder who uses AI tools to prototype and prove concepts in days, not months. You set the bar high, move at incredible speed, and lead from the front.
You will also be the person who catches what others miss. The PM who thrives here reads every ticket, tracks every dependency, asks the uncomfortable question before it becomes a launch incident, and keeps five workstreams moving simultaneously without losing the thread on any of them.
If you prefer a PM role where you set strategy and delegate execution, this is not the right fit. If you want to build something that ships to real users, moves markets, and carries your fingerprints from concept to production, we want to hear from you.
Responsibilities
Vision & Strategy
Own and articulate the long-term product vision for Keet as the world's leading private, peer-to-peer communication app, with a clear path to 1 billion users.
Analyze WhatsApp, Telegram, Signal, LINE, WeChat and emerging competitors to identify where P2P gives Keet an unfair advantage, and build the roadmap around it.
Present product vision, strategy, metrics and progress to the board and executive leadership with clarity and conviction.
Define a growth strategy across acquisition, activation, retention and virality, with measurable targets at every stage.
Technical Product Leadership
Develop a deep working understanding of the Holepunch P2P stack (Pear runtime, Bare, Hypercore, Hyperswarm, HyperDHT, Autobase, Hyperbee) and translate its capabilities and constraints into product decisions.
Partner with core engineering on hard P2P problems at scale, including NAT traversal, offline sync, multi-device support, large groups, push notifications, and battery and data efficiency on mobile.
Own the real-time calling experience (1:1 and group voice and video, plus screen sharing) to a quality bar that matches or beats Google Meet and Zoom.
Define clear feature tiers with explicit labels for stable versus experimental functionality.
Rapid Prototyping with AI
Use AI coding and design tools to build working prototypes and demos that prove concepts before committing engineering resources.
Turn ideas into something the team, users and the board can see and touch within days.
Execution & Team Leadership
Lead the product team and run the sprint cadence end to end, covering planning, prioritization, standups, reviews and retrospectives.
Own deliverables from conception through release, testing and post-launch iteration, ensuring core functionality works reliably every time.
Maintain issue trackers and roadmaps that accurately reflect priorities and sprint commitments.
Coordinate across engineering, QA, design, marketing and business stakeholders, and manage cross-team dependencies across the Holepunch and Tether ecosystem.
Provide transparent updates on status, risks and timeline changes, and hold direct conversations about accountability when needed.
Mobile & Distribution
Own the mobile release process across iOS and Android. This includes App Store and Google Play submissions, review guidelines, compliance, store listings, ratings and release management.
Oversee desktop distribution and installers across macOS, Windows and Linux.
Build crash reporting, debugging and analytics systems, privacy-preserving by design, that turn user reports into actionable engineering data.
Mandatory:
8+ years of product management experience, including significant time in a senior or lead role owning a consumer product end to end.
Strong product sense, with a proven track record of setting product vision and driving it to measurable outcomes at scale (tens of millions of users or more).
Experience leading engineers who ship products, including running sprint cadences with predictable delivery across cross-functional teams.
Deep JavaScript and React skills. You can read and write production code, review pull requests, and build working prototypes yourself.
Intuition for distributed and local-first systems. You don't need P2P expertise, because our core abstracts it away, but you should be able to reason about sync, offline behavior and consistency trade-offs.
Hands-on experience shipping and scaling mobile apps on iOS and Android, with deep familiarity with App Store and Google Play logistics, review processes and release management.
Experience with real-time voice and video calling products (such as Google Meet, Zoom, FaceTime or WhatsApp calls) and the quality, latency and reliability trade-offs involved.
Demonstrated ability to use AI tools to rapidly prototype and demonstrate product concepts.
Exceptional communication skills, with experience presenting vision and strategy to boards, executives and investors.
A strong understanding of urgency versus importance, and the judgment to make fast, high-quality decisions with incomplete information.
You thrive in a high-intensity, fast-moving environment, set an exceptionally high bar, and are willing to go above and beyond, including extended hours, when the mission demands it.
Excellent written and spoken English.
Nice to have:
Product leadership experience at a major messaging app such as WhatsApp, Telegram, LINE, WeChat, Signal, Viber or KakaoTalk.
Experience with peer-to-peer technologies, distributed systems or decentralized protocols. Prior exposure to Holepunch, Pear or Hypercore is a strong plus.
Experience growing a product in emerging markets or across multiple regions and languages.
A background in privacy, encryption or security-focused products.
Familiarity with Electron, React Native or similar cross-platform frameworks, as well as installer systems, boot performance and Linux packaging (Snap, AppImage, Flatpak).
A solid understanding of testing approaches (unit, integration, end-to-end), test automation and performance testing.
An engineering background or computer science degree.
Experience with Git, issue trackers and modern collaboration tools.
Why this role:
The next billion-user communication app will not run on someone else's servers. If you want to be the person who defines it, presents it to the board, prototypes it yourself, and then leads the team that ships it, we want to hear from you.
In your application, include a link to a product you have shipped or a prototype you have built, along with a few sentences on how you would take Keet to 1 billion users.
Important information for candidates
Recruitment scams have become increasingly common. To protect yourself, please keep the following in mind when applying for roles:
Apply only through our official channels.
We do not use third-party platforms or agencies for recruitment unless clearly stated. All open roles are listed on our official careers page: https://tether.recruitee.com/
Verify the recruiter’s identity.
All our recruiters have verified LinkedIn profiles. If you’re unsure, you can confirm their identity by checking their profile or contacting us through our website.
Be cautious of unusual communication methods.
We do not conduct interviews over WhatsApp, Telegram, or SMS. All communication is done through official company emails and platforms.
Double-check email addresses.
All communication from us will come from emails ending in
@
tether.to
or @
tether.io
We will never request payment or financial details.
If someone asks for personal financial information or payment at any point during the hiring process, it is a scam. Please report it immediately.
When in doubt, feel free to reach out through our official website.
Location: Barcelona, Spain; Madrid, Spain
Workplace: remote
Join Tether and Shape the Future of Digital Finance
At Tether, we’re not just building products, we’re pioneering a global financial revolution. Our cutting-edge solutions empower businesses—from exchanges and wallets to payment processors and ATMs—to seamlessly integrate reserve-backed tokens across blockchains. By harnessing the power of blockchain technology, Tether enables you to store, send, and receive digital tokens instantly, securely, and globally, all at a fraction of the cost. Transparency is the bedrock of everything we do, ensuring trust in every transaction.
Innovate with Tether
Tether Finance:
Our innovative product suite features the world’s most trusted stablecoin,
USDT
, relied upon by hundreds of millions worldwide, alongside pioneering digital asset tokenization services.
But that’s just the beginning:
Tether Power:
Driving sustainable growth, our energy solutions optimize excess power for Bitcoin mining using eco-friendly practices in state-of-the-art, geo-diverse facilities.
Tether Data:
Fueling breakthroughs in AI and peer-to-peer technology, we reduce infrastructure costs and enhance global communications with cutting-edge solutions like
KEET
, our flagship app that redefines secure and private data sharing.
Tether Education
: Democratizing access to top-tier digital learning, we empower individuals to thrive in the digital and gig economies, driving global growth and opportunity.
Tether Evolution
: At the intersection of technology and human potential, we are pushing the boundaries of what is possible, crafting a future where innovation and human capabilities merge in powerful, unprecedented ways.
Why Join Us?
Our team is a global talent powerhouse, working remotely from every corner of the world. If you’re passionate about making a mark in the fintech space, this is your opportunity to collaborate with some of the brightest minds, pushing boundaries and setting new standards. We’ve grown fast, stayed lean, and secured our place as a leader in the industry.
If you have excellent English communication skills and are ready to contribute to the most innovative platform on the planet, Tether is the place for you.
Are you ready to be part of the future?
About the job
Keet is a fully peer-to-peer messaging and video calling app built on Holepunch's P2P stack. There are no servers, no middlemen, and no data harvesting. People talk directly to each other, with end-to-end encryption by design.
We are looking for a
Senior Technical Product Manager
to own the vision for Keet and lead it to a billion users, competing head-on with WhatsApp and Telegram. This is not a maintenance role. You will define where Keet goes, convince the board and the team that it is the right direction, and then drive the execution that gets it there.
You are a rare combination of three things. You are a product visionary who has shipped consumer chat or calling apps at scale. You are a technologist who can go deep on P2P architecture and the Pear / Holepunch stack (docs.pears.com). And you are a hands-on builder who uses AI tools to prototype and prove concepts in days, not months. You set the bar high, move at incredible speed, and lead from the front.
You will also be the person who catches what others miss. The PM who thrives here reads every ticket, tracks every dependency, asks the uncomfortable question before it becomes a launch incident, and keeps five workstreams moving simultaneously without losing the thread on any of them.
If you prefer a PM role where you set strategy and delegate execution, this is not the right fit. If you want to build something that ships to real users, moves markets, and carries your fingerprints from concept to production, we want to hear from you.
Responsibilities
Vision & Strategy
Own and articulate the long-term product vision for Keet as the world's leading private, peer-to-peer communication app, with a clear path to 1 billion users.
Analyze WhatsApp, Telegram, Signal, LINE, WeChat and emerging competitors to identify where P2P gives Keet an unfair advantage, and build the roadmap around it.
Present product vision, strategy, metrics and progress to the board and executive leadership with clarity and conviction.
Define a growth strategy across acquisition, activation, retention and virality, with measurable targets at every stage.
Technical Product Leadership
Develop a deep working understanding of the Holepunch P2P stack (Pear runtime, Bare, Hypercore, Hyperswarm, HyperDHT, Autobase, Hyperbee) and translate its capabilities and constraints into product decisions.
Partner with core engineering on hard P2P problems at scale, including NAT traversal, offline sync, multi-device support, large groups, push notifications, and battery and data efficiency on mobile.
Own the real-time calling experience (1:1 and group voice and video, plus screen sharing) to a quality bar that matches or beats Google Meet and Zoom.
Define clear feature tiers with explicit labels for stable versus experimental functionality.
Rapid Prototyping with AI
Use AI coding and design tools to build working prototypes and demos that prove concepts before committing engineering resources.
Turn ideas into something the team, users and the board can see and touch within days.
Execution & Team Leadership
Lead the product team and run the sprint cadence end to end, covering planning, prioritization, standups, reviews and retrospectives.
Own deliverables from conception through release, testing and post-launch iteration, ensuring core functionality works reliably every time.
Maintain issue trackers and roadmaps that accurately reflect priorities and sprint commitments.
Coordinate across engineering, QA, design, marketing and business stakeholders, and manage cross-team dependencies across the Holepunch and Tether ecosystem.
Provide transparent updates on status, risks and timeline changes, and hold direct conversations about accountability when needed.
Mobile & Distribution
Own the mobile release process across iOS and Android. This includes App Store and Google Play submissions, review guidelines, compliance, store listings, ratings and release management.
Oversee desktop distribution and installers across macOS, Windows and Linux.
Build crash reporting, debugging and analytics systems, privacy-preserving by design, that turn user reports into actionable engineering data.
Mandatory:
8+ years of product management experience, including significant time in a senior or lead role owning a consumer product end to end.
Strong product sense, with a proven track record of setting product vision and driving it to measurable outcomes at scale (tens of millions of users or more).
Experience leading engineers who ship products, including running sprint cadences with predictable delivery across cross-functional teams.
Deep JavaScript and React skills. You can read and write production code, review pull requests, and build working prototypes yourself.
Intuition for distributed and local-first systems. You don't need P2P expertise, because our core abstracts it away, but you should be able to reason about sync, offline behavior and consistency trade-offs.
Hands-on experience shipping and scaling mobile apps on iOS and Android, with deep familiarity with App Store and Google Play logistics, review processes and release management.
Experience with real-time voice and video calling products (such as Google Meet, Zoom, FaceTime or WhatsApp calls) and the quality, latency and reliability trade-offs involved.
Demonstrated ability to use AI tools to rapidly prototype and demonstrate product concepts.
Exceptional communication skills, with experience presenting vision and strategy to boards, executives and investors.
A strong understanding of urgency versus importance, and the judgment to make fast, high-quality decisions with incomplete information.
You thrive in a high-intensity, fast-moving environment, set an exceptionally high bar, and are willing to go above and beyond, including extended hours, when the mission demands it.
Excellent written and spoken English.
Nice to have:
Product leadership experience at a major messaging app such as WhatsApp, Telegram, LINE, WeChat, Signal, Viber or KakaoTalk.
Experience with peer-to-peer technologies, distributed systems or decentralized protocols. Prior exposure to Holepunch, Pear or Hypercore is a strong plus.
Experience growing a product in emerging markets or across multiple regions and languages.
A background in privacy, encryption or security-focused products.
Familiarity with Electron, React Native or similar cross-platform frameworks, as well as installer systems, boot performance and Linux packaging (Snap, AppImage, Flatpak).
A solid understanding of testing approaches (unit, integration, end-to-end), test automation and performance testing.
An engineering background or computer science degree.
Experience with Git, issue trackers and modern collaboration tools.
Why this role:
The next billion-user communication app will not run on someone else's servers. If you want to be the person who defines it, presents it to the board, prototypes it yourself, and then leads the team that ships it, we want to hear from you.
In your application, include a link to a product you have shipped or a prototype you have built, along with a few sentences on how you would take Keet to 1 billion users.
Important information for candidates
Recruitment scams have become increasingly common. To protect yourself, please keep the following in mind when applying for roles:
Apply only through our official channels.
We do not use third-party platforms or agencies for recruitment unless clearly stated. All open roles are listed on our official careers page: https://tether.recruitee.com/
Verify the recruiter’s identity.
All our recruiters have verified LinkedIn profiles. If you’re unsure, you can confirm their identity by checking their profile or contacting us through our website.
Be cautious of unusual communication methods.
We do not conduct interviews over WhatsApp, Telegram, or SMS. All communication is done through official company emails and platforms.
Double-check email addresses.
All communication from us will come from emails ending in
@
tether.to
or @
tether.io
We will never request payment or financial details.
If someone asks for personal financial information or payment at any point during the hiring process, it is a scam. Please report it immediately.
When in doubt, feel free to reach out through our official website.
Location: Prague, Czechia
Workplace: remote
Join Tether and Shape the Future of Digital Finance
At Tether, we’re not just building products, we’re pioneering a global financial revolution. Our cutting-edge solutions empower businesses—from exchanges and wallets to payment processors and ATMs—to seamlessly integrate reserve-backed tokens across blockchains. By harnessing the power of blockchain technology, Tether enables you to store, send, and receive digital tokens instantly, securely, and globally, all at a fraction of the cost. Transparency is the bedrock of everything we do, ensuring trust in every transaction.
Innovate with Tether
Tether Finance:
Our innovative product suite features the world’s most trusted stablecoin,
USDT
, relied upon by hundreds of millions worldwide, alongside pioneering digital asset tokenization services.
But that’s just the beginning:
Tether Power:
Driving sustainable growth, our energy solutions optimize excess power for Bitcoin mining using eco-friendly practices in state-of-the-art, geo-diverse facilities.
Tether Data:
Fueling breakthroughs in AI and peer-to-peer technology, we reduce infrastructure costs and enhance global communications with cutting-edge solutions like
KEET
, our flagship app that redefines secure and private data sharing.
Tether Education
: Democratizing access to top-tier digital learning, we empower individuals to thrive in the digital and gig economies, driving global growth and opportunity.
Tether Evolution
: At the intersection of technology and human potential, we are pushing the boundaries of what is possible, crafting a future where innovation and human capabilities merge in powerful, unprecedented ways.
Why Join Us?
Our team is a global talent powerhouse, working remotely from every corner of the world. If you’re passionate about making a mark in the fintech space, this is your opportunity to collaborate with some of the brightest minds, pushing boundaries and setting new standards. We’ve grown fast, stayed lean, and secured our place as a leader in the industry.
If you have excellent English communication skills and are ready to contribute to the most innovative platform on the planet, Tether is the place for you.
Are you ready to be part of the future?
About the job
Keet is a fully peer-to-peer messaging and video calling app built on Holepunch's P2P stack. There are no servers, no middlemen, and no data harvesting. People talk directly to each other, with end-to-end encryption by design.
We are looking for a
Senior Technical Product Manager
to own the vision for Keet and lead it to a billion users, competing head-on with WhatsApp and Telegram. This is not a maintenance role. You will define where Keet goes, convince the board and the team that it is the right direction, and then drive the execution that gets it there.
You are a rare combination of three things. You are a product visionary who has shipped consumer chat or calling apps at scale. You are a technologist who can go deep on P2P architecture and the Pear / Holepunch stack (docs.pears.com). And you are a hands-on builder who uses AI tools to prototype and prove concepts in days, not months. You set the bar high, move at incredible speed, and lead from the front.
You will also be the person who catches what others miss. The PM who thrives here reads every ticket, tracks every dependency, asks the uncomfortable question before it becomes a launch incident, and keeps five workstreams moving simultaneously without losing the thread on any of them.
If you prefer a PM role where you set strategy and delegate execution, this is not the right fit. If you want to build something that ships to real users, moves markets, and carries your fingerprints from concept to production, we want to hear from you.
Responsibilities
Vision & Strategy
Own and articulate the long-term product vision for Keet as the world's leading private, peer-to-peer communication app, with a clear path to 1 billion users.
Analyze WhatsApp, Telegram, Signal, LINE, WeChat and emerging competitors to identify where P2P gives Keet an unfair advantage, and build the roadmap around it.
Present product vision, strategy, metrics and progress to the board and executive leadership with clarity and conviction.
Define a growth strategy across acquisition, activation, retention and virality, with measurable targets at every stage.
Technical Product Leadership
Develop a deep working understanding of the Holepunch P2P stack (Pear runtime, Bare, Hypercore, Hyperswarm, HyperDHT, Autobase, Hyperbee) and translate its capabilities and constraints into product decisions.
Partner with core engineering on hard P2P problems at scale, including NAT traversal, offline sync, multi-device support, large groups, push notifications, and battery and data efficiency on mobile.
Own the real-time calling experience (1:1 and group voice and video, plus screen sharing) to a quality bar that matches or beats Google Meet and Zoom.
Define clear feature tiers with explicit labels for stable versus experimental functionality.
Rapid Prototyping with AI
Use AI coding and design tools to build working prototypes and demos that prove concepts before committing engineering resources.
Turn ideas into something the team, users and the board can see and touch within days.
Execution & Team Leadership
Lead the product team and run the sprint cadence end to end, covering planning, prioritization, standups, reviews and retrospectives.
Own deliverables from conception through release, testing and post-launch iteration, ensuring core functionality works reliably every time.
Maintain issue trackers and roadmaps that accurately reflect priorities and sprint commitments.
Coordinate across engineering, QA, design, marketing and business stakeholders, and manage cross-team dependencies across the Holepunch and Tether ecosystem.
Provide transparent updates on status, risks and timeline changes, and hold direct conversations about accountability when needed.
Mobile & Distribution
Own the mobile release process across iOS and Android. This includes App Store and Google Play submissions, review guidelines, compliance, store listings, ratings and release management.
Oversee desktop distribution and installers across macOS, Windows and Linux.
Build crash reporting, debugging and analytics systems, privacy-preserving by design, that turn user reports into actionable engineering data.
Mandatory:
8+ years of product management experience, including significant time in a senior or lead role owning a consumer product end to end.
Strong product sense, with a proven track record of setting product vision and driving it to measurable outcomes at scale (tens of millions of users or more).
Experience leading engineers who ship products, including running sprint cadences with predictable delivery across cross-functional teams.
Deep JavaScript and React skills. You can read and write production code, review pull requests, and build working prototypes yourself.
Intuition for distributed and local-first systems. You don't need P2P expertise, because our core abstracts it away, but you should be able to reason about sync, offline behavior and consistency trade-offs.
Hands-on experience shipping and scaling mobile apps on iOS and Android, with deep familiarity with App Store and Google Play logistics, review processes and release management.
Experience with real-time voice and video calling products (such as Google Meet, Zoom, FaceTime or WhatsApp calls) and the quality, latency and reliability trade-offs involved.
Demonstrated ability to use AI tools to rapidly prototype and demonstrate product concepts.
Exceptional communication skills, with experience presenting vision and strategy to boards, executives and investors.
A strong understanding of urgency versus importance, and the judgment to make fast, high-quality decisions with incomplete information.
You thrive in a high-intensity, fast-moving environment, set an exceptionally high bar, and are willing to go above and beyond, including extended hours, when the mission demands it.
Excellent written and spoken English.
Nice to have:
Product leadership experience at a major messaging app such as WhatsApp, Telegram, LINE, WeChat, Signal, Viber or KakaoTalk.
Experience with peer-to-peer technologies, distributed systems or decentralized protocols. Prior exposure to Holepunch, Pear or Hypercore is a strong plus.
Experience growing a product in emerging markets or across multiple regions and languages.
A background in privacy, encryption or security-focused products.
Familiarity with Electron, React Native or similar cross-platform frameworks, as well as installer systems, boot performance and Linux packaging (Snap, AppImage, Flatpak).
A solid understanding of testing approaches (unit, integration, end-to-end), test automation and performance testing.
An engineering background or computer science degree.
Experience with Git, issue trackers and modern collaboration tools.
Why this role:
The next billion-user communication app will not run on someone else's servers. If you want to be the person who defines it, presents it to the board, prototypes it yourself, and then leads the team that ships it, we want to hear from you.
In your application, include a link to a product you have shipped or a prototype you have built, along with a few sentences on how you would take Keet to 1 billion users.
Important information for candidates
Recruitment scams have become increasingly common. To protect yourself, please keep the following in mind when applying for roles:
Apply only through our official channels.
We do not use third-party platforms or agencies for recruitment unless clearly stated. All open roles are listed on our official careers page: https://tether.recruitee.com/
Verify the recruiter’s identity.
All our recruiters have verified LinkedIn profiles. If you’re unsure, you can confirm their identity by checking their profile or contacting us through our website.
Be cautious of unusual communication methods.
We do not conduct interviews over WhatsApp, Telegram, or SMS. All communication is done through official company emails and platforms.
Double-check email addresses.
All communication from us will come from emails ending in
@
tether.to
or @
tether.io
We will never request payment or financial details.
If someone asks for personal financial information or payment at any point during the hiring process, it is a scam. Please report it immediately.
When in doubt, feel free to reach out through our official website.
Location: Buenos Aires, Argentina
Workplace: remote
Join Tether and Shape the Future of Digital Finance
At Tether, we’re not just building products, we’re pioneering a global financial revolution. Our cutting-edge solutions empower businesses—from exchanges and wallets to payment processors and ATMs—to seamlessly integrate reserve-backed tokens across blockchains. By harnessing the power of blockchain technology, Tether enables you to store, send, and receive digital tokens instantly, securely, and globally, all at a fraction of the cost. Transparency is the bedrock of everything we do, ensuring trust in every transaction.
Innovate with Tether
Tether Finance:
Our innovative product suite features the world’s most trusted stablecoin,
USDT
, relied upon by hundreds of millions worldwide, alongside pioneering digital asset tokenization services.
But that’s just the beginning:
Tether Power:
Driving sustainable growth, our energy solutions optimize excess power for Bitcoin mining using eco-friendly practices in state-of-the-art, geo-diverse facilities.
Tether Data:
Fueling breakthroughs in AI and peer-to-peer technology, we reduce infrastructure costs and enhance global communications with cutting-edge solutions like
KEET
, our flagship app that redefines secure and private data sharing.
Tether Education
: Democratizing access to top-tier digital learning, we empower individuals to thrive in the digital and gig economies, driving global growth and opportunity.
Tether Evolution
: At the intersection of technology and human potential, we are pushing the boundaries of what is possible, crafting a future where innovation and human capabilities merge in powerful, unprecedented ways.
Why Join Us?
Our team is a global talent powerhouse, working remotely from every corner of the world. If you’re passionate about making a mark in the fintech space, this is your opportunity to collaborate with some of the brightest minds, pushing boundaries and setting new standards. We’ve grown fast, stayed lean, and secured our place as a leader in the industry.
If you have excellent English communication skills and are ready to contribute to the most innovative platform on the planet, Tether is the place for you.
Are you ready to be part of the future?
About the job
Keet is a fully peer-to-peer messaging and video calling app built on Holepunch's P2P stack. There are no servers, no middlemen, and no data harvesting. People talk directly to each other, with end-to-end encryption by design.
We are looking for a
Senior Technical Product Manager
to own the vision for Keet and lead it to a billion users, competing head-on with WhatsApp and Telegram. This is not a maintenance role. You will define where Keet goes, convince the board and the team that it is the right direction, and then drive the execution that gets it there.
You are a rare combination of three things. You are a product visionary who has shipped consumer chat or calling apps at scale. You are a technologist who can go deep on P2P architecture and the Pear / Holepunch stack (docs.pears.com). And you are a hands-on builder who uses AI tools to prototype and prove concepts in days, not months. You set the bar high, move at incredible speed, and lead from the front.
You will also be the person who catches what others miss. The PM who thrives here reads every ticket, tracks every dependency, asks the uncomfortable question before it becomes a launch incident, and keeps five workstreams moving simultaneously without losing the thread on any of them.
If you prefer a PM role where you set strategy and delegate execution, this is not the right fit. If you want to build something that ships to real users, moves markets, and carries your fingerprints from concept to production, we want to hear from you.
Responsibilities
Vision & Strategy
Own and articulate the long-term product vision for Keet as the world's leading private, peer-to-peer communication app, with a clear path to 1 billion users.
Analyze WhatsApp, Telegram, Signal, LINE, WeChat and emerging competitors to identify where P2P gives Keet an unfair advantage, and build the roadmap around it.
Present product vision, strategy, metrics and progress to the board and executive leadership with clarity and conviction.
Define a growth strategy across acquisition, activation, retention and virality, with measurable targets at every stage.
Technical Product Leadership
Develop a deep working understanding of the Holepunch P2P stack (Pear runtime, Bare, Hypercore, Hyperswarm, HyperDHT, Autobase, Hyperbee) and translate its capabilities and constraints into product decisions.
Partner with core engineering on hard P2P problems at scale, including NAT traversal, offline sync, multi-device support, large groups, push notifications, and battery and data efficiency on mobile.
Own the real-time calling experience (1:1 and group voice and video, plus screen sharing) to a quality bar that matches or beats Google Meet and Zoom.
Define clear feature tiers with explicit labels for stable versus experimental functionality.
Rapid Prototyping with AI
Use AI coding and design tools to build working prototypes and demos that prove concepts before committing engineering resources.
Turn ideas into something the team, users and the board can see and touch within days.
Execution & Team Leadership
Lead the product team and run the sprint cadence end to end, covering planning, prioritization, standups, reviews and retrospectives.
Own deliverables from conception through release, testing and post-launch iteration, ensuring core functionality works reliably every time.
Maintain issue trackers and roadmaps that accurately reflect priorities and sprint commitments.
Coordinate across engineering, QA, design, marketing and business stakeholders, and manage cross-team dependencies across the Holepunch and Tether ecosystem.
Provide transparent updates on status, risks and timeline changes, and hold direct conversations about accountability when needed.
Mobile & Distribution
Own the mobile release process across iOS and Android. This includes App Store and Google Play submissions, review guidelines, compliance, store listings, ratings and release management.
Oversee desktop distribution and installers across macOS, Windows and Linux.
Build crash reporting, debugging and analytics systems, privacy-preserving by design, that turn user reports into actionable engineering data.
Mandatory:
8+ years of product management experience, including significant time in a senior or lead role owning a consumer product end to end.
Strong product sense, with a proven track record of setting product vision and driving it to measurable outcomes at scale (tens of millions of users or more).
Experience leading engineers who ship products, including running sprint cadences with predictable delivery across cross-functional teams.
Deep JavaScript and React skills. You can read and write production code, review pull requests, and build working prototypes yourself.
Intuition for distributed and local-first systems. You don't need P2P expertise, because our core abstracts it away, but you should be able to reason about sync, offline behavior and consistency trade-offs.
Hands-on experience shipping and scaling mobile apps on iOS and Android, with deep familiarity with App Store and Google Play logistics, review processes and release management.
Experience with real-time voice and video calling products (such as Google Meet, Zoom, FaceTime or WhatsApp calls) and the quality, latency and reliability trade-offs involved.
Demonstrated ability to use AI tools to rapidly prototype and demonstrate product concepts.
Exceptional communication skills, with experience presenting vision and strategy to boards, executives and investors.
A strong understanding of urgency versus importance, and the judgment to make fast, high-quality decisions with incomplete information.
You thrive in a high-intensity, fast-moving environment, set an exceptionally high bar, and are willing to go above and beyond, including extended hours, when the mission demands it.
Excellent written and spoken English.
Nice to have:
Product leadership experience at a major messaging app such as WhatsApp, Telegram, LINE, WeChat, Signal, Viber or KakaoTalk.
Experience with peer-to-peer technologies, distributed systems or decentralized protocols. Prior exposure to Holepunch, Pear or Hypercore is a strong plus.
Experience growing a product in emerging markets or across multiple regions and languages.
A background in privacy, encryption or security-focused products.
Familiarity with Electron, React Native or similar cross-platform frameworks, as well as installer systems, boot performance and Linux packaging (Snap, AppImage, Flatpak).
A solid understanding of testing approaches (unit, integration, end-to-end), test automation and performance testing.
An engineering background or computer science degree.
Experience with Git, issue trackers and modern collaboration tools.
Why this role:
The next billion-user communication app will not run on someone else's servers. If you want to be the person who defines it, presents it to the board, prototypes it yourself, and then leads the team that ships it, we want to hear from you.
In your application, include a link to a product you have shipped or a prototype you have built, along with a few sentences on how you would take Keet to 1 billion users.
Important information for candidates
Recruitment scams have become increasingly common. To protect yourself, please keep the following in mind when applying for roles:
Apply only through our official channels.
We do not use third-party platforms or agencies for recruitment unless clearly stated. All open roles are listed on our official careers page: https://tether.recruitee.com/
Verify the recruiter’s identity.
All our recruiters have verified LinkedIn profiles. If you’re unsure, you can confirm their identity by checking their profile or contacting us through our website.
Be cautious of unusual communication methods.
We do not conduct interviews over WhatsApp, Telegram, or SMS. All communication is done through official company emails and platforms.
Double-check email addresses.
All communication from us will come from emails ending in
@
tether.to
or @
tether.io
We will never request payment or financial details.
If someone asks for personal financial information or payment at any point during the hiring process, it is a scam. Please report it immediately.
When in doubt, feel free to reach out through our official website.
Location: United Kindom, United Kingdom
Workplace: remote
Join Tether and Shape the Future of Digital Finance
At Tether, we’re not just building products, we’re pioneering a global financial revolution. Our cutting-edge solutions empower businesses—from exchanges and wallets to payment processors and ATMs—to seamlessly integrate reserve-backed tokens across blockchains. By harnessing the power of blockchain technology, Tether enables you to store, send, and receive digital tokens instantly, securely, and globally, all at a fraction of the cost. Transparency is the bedrock of everything we do, ensuring trust in every transaction.
Innovate with Tether
Tether Finance:
Our innovative product suite features the world’s most trusted stablecoin,
USDT
, relied upon by hundreds of millions worldwide, alongside pioneering digital asset tokenization services.
But that’s just the beginning:
Tether Power:
Driving sustainable growth, our energy solutions optimize excess power for Bitcoin mining using eco-friendly practices in state-of-the-art, geo-diverse facilities.
Tether Data:
Fueling breakthroughs in AI and peer-to-peer technology, we reduce infrastructure costs and enhance global communications with cutting-edge solutions like
KEET
, our flagship app that redefines secure and private data sharing.
Tether Education
: Democratizing access to top-tier digital learning, we empower individuals to thrive in the digital and gig economies, driving global growth and opportunity.
Tether Evolution
: At the intersection of technology and human potential, we are pushing the boundaries of what is possible, crafting a future where innovation and human capabilities merge in powerful, unprecedented ways.
Why Join Us?
Our team is a global talent powerhouse, working remotely from every corner of the world. If you’re passionate about making a mark in the fintech space, this is your opportunity to collaborate with some of the brightest minds, pushing boundaries and setting new standards. We’ve grown fast, stayed lean, and secured our place as a leader in the industry.
If you have excellent English communication skills and are ready to contribute to the most innovative platform on the planet, Tether is the place for you.
Are you ready to be part of the future?
About the job
Keet is a fully peer-to-peer messaging and video calling app built on Holepunch's P2P stack. There are no servers, no middlemen, and no data harvesting. People talk directly to each other, with end-to-end encryption by design.
We are looking for a
Senior Technical Product Manager
to own the vision for Keet and lead it to a billion users, competing head-on with WhatsApp and Telegram. This is not a maintenance role. You will define where Keet goes, convince the board and the team that it is the right direction, and then drive the execution that gets it there.
You are a rare combination of three things. You are a product visionary who has shipped consumer chat or calling apps at scale. You are a technologist who can go deep on P2P architecture and the Pear / Holepunch stack (docs.pears.com). And you are a hands-on builder who uses AI tools to prototype and prove concepts in days, not months. You set the bar high, move at incredible speed, and lead from the front.
You will also be the person who catches what others miss. The PM who thrives here reads every ticket, tracks every dependency, asks the uncomfortable question before it becomes a launch incident, and keeps five workstreams moving simultaneously without losing the thread on any of them.
If you prefer a PM role where you set strategy and delegate execution, this is not the right fit. If you want to build something that ships to real users, moves markets, and carries your fingerprints from concept to production, we want to hear from you.
Responsibilities
Vision & Strategy
Own and articulate the long-term product vision for Keet as the world's leading private, peer-to-peer communication app, with a clear path to 1 billion users.
Analyze WhatsApp, Telegram, Signal, LINE, WeChat and emerging competitors to identify where P2P gives Keet an unfair advantage, and build the roadmap around it.
Present product vision, strategy, metrics and progress to the board and executive leadership with clarity and conviction.
Define a growth strategy across acquisition, activation, retention and virality, with measurable targets at every stage.
Technical Product Leadership
Develop a deep working understanding of the Holepunch P2P stack (Pear runtime, Bare, Hypercore, Hyperswarm, HyperDHT, Autobase, Hyperbee) and translate its capabilities and constraints into product decisions.
Partner with core engineering on hard P2P problems at scale, including NAT traversal, offline sync, multi-device support, large groups, push notifications, and battery and data efficiency on mobile.
Own the real-time calling experience (1:1 and group voice and video, plus screen sharing) to a quality bar that matches or beats Google Meet and Zoom.
Define clear feature tiers with explicit labels for stable versus experimental functionality.
Rapid Prototyping with AI
Use AI coding and design tools to build working prototypes and demos that prove concepts before committing engineering resources.
Turn ideas into something the team, users and the board can see and touch within days.
Execution & Team Leadership
Lead the product team and run the sprint cadence end to end, covering planning, prioritization, standups, reviews and retrospectives.
Own deliverables from conception through release, testing and post-launch iteration, ensuring core functionality works reliably every time.
Maintain issue trackers and roadmaps that accurately reflect priorities and sprint commitments.
Coordinate across engineering, QA, design, marketing and business stakeholders, and manage cross-team dependencies across the Holepunch and Tether ecosystem.
Provide transparent updates on status, risks and timeline changes, and hold direct conversations about accountability when needed.
Mobile & Distribution
Own the mobile release process across iOS and Android. This includes App Store and Google Play submissions, review guidelines, compliance, store listings, ratings and release management.
Oversee desktop distribution and installers across macOS, Windows and Linux.
Build crash reporting, debugging and analytics systems, privacy-preserving by design, that turn user reports into actionable engineering data.
Mandatory:
8+ years of product management experience, including significant time in a senior or lead role owning a consumer product end to end.
Strong product sense, with a proven track record of setting product vision and driving it to measurable outcomes at scale (tens of millions of users or more).
Experience leading engineers who ship products, including running sprint cadences with predictable delivery across cross-functional teams.
Deep JavaScript and React skills. You can read and write production code, review pull requests, and build working prototypes yourself.
Intuition for distributed and local-first systems. You don't need P2P expertise, because our core abstracts it away, but you should be able to reason about sync, offline behavior and consistency trade-offs.
Hands-on experience shipping and scaling mobile apps on iOS and Android, with deep familiarity with App Store and Google Play logistics, review processes and release management.
Experience with real-time voice and video calling products (such as Google Meet, Zoom, FaceTime or WhatsApp calls) and the quality, latency and reliability trade-offs involved.
Demonstrated ability to use AI tools to rapidly prototype and demonstrate product concepts.
Exceptional communication skills, with experience presenting vision and strategy to boards, executives and investors.
A strong understanding of urgency versus importance, and the judgment to make fast, high-quality decisions with incomplete information.
You thrive in a high-intensity, fast-moving environment, set an exceptionally high bar, and are willing to go above and beyond, including extended hours, when the mission demands it.
Excellent written and spoken English.
Nice to have:
Product leadership experience at a major messaging app such as WhatsApp, Telegram, LINE, WeChat, Signal, Viber or KakaoTalk.
Experience with peer-to-peer technologies, distributed systems or decentralized protocols. Prior exposure to Holepunch, Pear or Hypercore is a strong plus.
Experience growing a product in emerging markets or across multiple regions and languages.
A background in privacy, encryption or security-focused products.
Familiarity with Electron, React Native or similar cross-platform frameworks, as well as installer systems, boot performance and Linux packaging (Snap, AppImage, Flatpak).
A solid understanding of testing approaches (unit, integration, end-to-end), test automation and performance testing.
An engineering background or computer science degree.
Experience with Git, issue trackers and modern collaboration tools.
Why this role:
The next billion-user communication app will not run on someone else's servers. If you want to be the person who defines it, presents it to the board, prototypes it yourself, and then leads the team that ships it, we want to hear from you.
In your application, include a link to a product you have shipped or a prototype you have built, along with a few sentences on how you would take Keet to 1 billion users.
Important information for candidates
Recruitment scams have become increasingly common. To protect yourself, please keep the following in mind when applying for roles:
Apply only through our official channels.
We do not use third-party platforms or agencies for recruitment unless clearly stated. All open roles are listed on our official careers page: https://tether.recruitee.com/
Verify the recruiter’s identity.
All our recruiters have verified LinkedIn profiles. If you’re unsure, you can confirm their identity by checking their profile or contacting us through our website.
Be cautious of unusual communication methods.
We do not conduct interviews over WhatsApp, Telegram, or SMS. All communication is done through official company emails and platforms.
Double-check email addresses.
All communication from us will come from emails ending in
@
tether.to
or @
tether.io
We will never request payment or financial details.
If someone asks for personal financial information or payment at any point during the hiring process, it is a scam. Please report it immediately.
When in doubt, feel free to reach out through our official website.
Location: Remote
Workplace: Remote
ABOUT THE COMPANY
Rain is the global stablecoin payments platform for enterprises, neobanks, platforms, developers, and AI agents. Our technology allows partners to move, store, and use stablecoins instantly and compliantly through global payment cards, rewards, on/offramps, wallets, and cross-border rails. As both a Visa and Mastercard Principal Member, Rain issues cards that work at more than 175 million merchant locations in over 220 countries and territories. Built natively for stablecoins and trusted by more than 100 organizations worldwide, Rain delivers secure, scalable infrastructure that makes money move freely and instantly around the world.
You will have the opportunity to deliver massive impact at a hypergrowth company backed by some of the top investors in fintech, crypto, and SaaS. In January 2026, we closed a $250M Series C led by ICONIQ, valuing Rain at $1.95B, with Sapphire Ventures, Dragonfly, Bessemer Venture Partners, Galaxy Ventures, FirstMark, Lightspeed, Norwest, and Endeavor Catalyst also participating. If you're curious, bold, and excited to help shape a borderless financial future, we'd love to talk.
OUR ETHOS
We believe in an open and flat structure. You will be able to grow into the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company.
ABOUT THE TEAM
Security Engineering is a small team that answers one question: was it built right? We run our own AI-driven red team against Rain's code and cloud, gate pull requests before they merge, and write the baselines that say how every system should be configured. Our blockchain work is covered. This role owns everything else: the backend services, APIs, cloud, and edge that move real money for real customers.
We work closely with Security Operations: we give them high-quality findings to coordinate fixes for, and clear configuration rules they can build detections on.
ABOUT THE TEAM
Security Engineering makes sure Rain is built right. We run our own AI-driven red team against our code and cloud, gate pull requests before they merge, and set the baselines for how every system is configured. This role owns everything outside blockchain: the backend services, APIs, cloud, and edge that move real money. We give Security Operations high-quality findings to coordinate fixes for, and clear configuration rules to build detections on.
ABOUT THE ROLE
You'll be Rain's application security expert and the quality bar for every non-chain finding we produce. The calls are yours: what's real, how bad it is, and what has to be fixed before launch. You'll hold the line with engineers when it matters, and make the case so they agree, not just comply.
WHAT YOU'LL DO
- Review red team findings before they reach engineers: reproduce them, cut false positives, set severity, and write tickets clear enough to fix without a meeting. Improve the scoring that grades them
- Harden our backend services and APIs, especially the money-moving paths. You'll often write the fix yourself
- Own edge defenses: DDoS protection, rate limiting, WAF rules, and abuse controls
- Write secure configuration baselines for our cloud, code, and SaaS, and turn them into automated checks
- Grow our PR security gate so more bugs are blocked before merge
- Own attack surface coverage, and run architecture reviews on new and high-risk systems
- Find, test, and pick the best security tools, whether we buy, adopt, or build
WHAT WE'RE LOOKING FOR
- 4+ years in application security, product security, or security-minded backend engineering
- You've owned security decisions. You can tell a senior engineer their design needs to change and keep a good working relationship
- You can read an unfamiliar codebase (TypeScript/Node.js) and find the bug that matters, and you know a scary-sounding finding from a real one
- Hands-on cloud security (ideally GCP), Terraform, and edge defenses like WAFs and rate limiting
- Experience with threat models or architecture reviews. You've run tool bake-offs and dropped tools that didn't earn their cost
- You'd rather ship a check than write a document, and you use AI tools heavily without trusting them blindly
BONUS ATTRIBUTES
- Fintech, payments, or card issuing background (PCI DSS a plus)
- Pentest, bug bounty, or red team experience
- Experience building security scanners, static analysis rules, or LLM-based review tools
- If you have the background: AI security for our agents and agentic payments, or corporate security alongside IT
THINGS THAT ENABLE A FULFILLING, HEALTHY AND HAPPY EXPERIENCE AT RAIN:
Unlimited time off 🌴 Unlimited vacation can be daunting, so we require Rainmakers to take 10 days minimum for themselves.
Flexible working ☕ We support a flexible workplace – work from home, come into an office, or both. We want everyone to work in an environment where they're their most confident and productive selves. New Rainmakers receive a stipend to set up a comfortable home workspace.
Easy to access benefits 🧠 For US Rainmakers, we cover 95% of your health, dental, and vision plan costs and 90% for your dependents, plus a 100% company-subsidized life insurance plan.
Retirement goals💡 Plan for the future with confidence. We offer a 401(k) with a 4% company match.
Equity plan 📦 Every Rainmaker gets an equity option plan so we all benefit from our success.
Health and Wellness 📚 High performance begins from within. Rainmakers receive a monthly stipend to be used for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you!
In-office meals 🍜 Rainmakers working from the office enjoy lunch and dinner on us, covered with a DoorDash credit.
Team summits ✨ Summits play an important role at Rain. Time together helps us build relationships and a common destiny. Expect team and company offsites, both domestic and international.
Location: Sofia, Bulgaria
D-ploy is an IT and Engineering Solutions company with operations across EMEA, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA.
We deliver innovative IT services and solutions to industry-leading clients, focusing on reliability, efficiency, and long-term partnerships that enhance IT productivity and business value.
We are currently looking for an IT Onsite Support Technician to support end-users in a professional and regulated environment in Sofia.
Tasks and Responsibilities
Provide first and second level IT support (hardware, software, mobile devices, and peripherals)
Act as the primary onsite point of contact for end-user IT issues
Troubleshoot incidents and service requests via ticketing system (ServiceNow)
Deliver prompt and professional user support (desk-side and remote)
Document all activities and resolutions accurately in the ticketing system
Support IT onboarding for new employees (equipment setup, user guidance)
Maintain and contribute to knowledge base documentation
Support continuous service improvement initiatives
Requirements
Fluent English and Bulgarian (written and spoken)
Minimum 2+ years of experience in IT support / onsite support role
Strong troubleshooting skills in Windows environment and standard IT tools
Experience with ticketing systems (e.g., ServiceNow)
Excellent communication and customer-oriented mindset
Ability to work independently in an onsite client environment
Well-organized, reliable, and detail-oriented
Experience in regulated environments (e.g., GxP) is a plus
Ability to provide a clean criminal record extract (not older than 3 months)
Benefits
Broad range of tasks and responsibilities
Friendly and international working environment
Professional development opportunities
Referral program (“Fishing for Friends”)
Company-sponsored events
Is IT in your DNA?
Location: Mexico; Colombia; Brazil; Ecuador; Honduras; Costa Rica
High Ticket Sales Representative (Remote)
Real conversations that change careers, and commissions that reward you for closing.
At ELVTR, our students learn directly from leaders at Nike, Netflix, Google, Amazon, and more. Since 2020 we've grown into a global learning community: 300+ expert instructors, 200+ live online courses, 12 industries, and 22,000+ graduates who've used what they learned to level up their careers.
We're growing fast, and we're looking for Sales Closer who want to sell something they actually believe in and get paid well for doing it.
Why This Role Stands Out
You sell a product people want.
ELVTR courses are taught by leaders from world-class companies, so you're offering a genuine career advantage that's easy to stand behind.
Your income reflects your results.
This is a high-ticket role with a competitive base and performance bonuses, and there's no ceiling on what top performers can earn.
Your work matters
. Every enrollment you close is someone stepping toward a promotion, a career switch, or a goal they once thought was out of reach.
What You'll Do
Engage with warm, pre-qualified leads and guide them through the sales process.
Run consultative sales calls that uncover each person's career goals
Match prospects with the ELVTR program that fits them best
Guide them confidently from first conversation to enrollment
Hit and beat your targets month after month
Keep your pipeline sharp and your CRM records accurate
Bring insights from the front line to help shape our programs and sales playbook
Requirements
Have a proven sales track record, ideally in high-ticket or consultative sales
Are comfortable prospecting and starting conversations from scratch
Communicate with clarity and confidence in English, both spoken and written
Build trust quickly and handle objections with ease
Are comfortable working in CRMs and modern sales tools
Manage your time well and stay organized under pressure
Own your numbers and are always looking for ways to get better
Believe education can change lives
Benefits
Rewarding pay:
Competitive base, performance bonuses, and uncapped commission earning potential.
Remote-first freedom:
Work from wherever you do your best work, alongside a collaborative international team.
Real career growth:
We promote from within. Many of our leaders started in individual contributor roles and grew through performance and leadership.
Free learning:
Full access to ELVTR courses taught by industry leaders, plus ongoing professional development.
Health & wellbeing:
Gym membership reimbursement, mental health support, and generous paid vacation.
Ready to Elevate Your Sales Career?
If you want a product you're proud of, a team that has your back, and earnings that match your ambition, we want to talk to you.
Apply today and help write ELVTR's next chapter of growth.
ELVTR is an equal opportunity employer committed to building a diverse and inclusive workplace for everyone.
Location: Ukraine; Georgia; South Africa
High Ticket Sales Representative (Remote)
Real conversations that change careers, and commissions that reward you for closing.
At ELVTR, our students learn directly from leaders at Nike, Netflix, Google, Amazon, and more. Since 2020 we've grown into a global learning community: 300+ expert instructors, 200+ live online courses, 12 industries, and 22,000+ graduates who've used what they learned to level up their careers.
We're growing fast, and we're looking for Sales Closer who want to sell something they actually believe in and get paid well for doing it.
Why This Role Stands Out
You sell a product people want.
ELVTR courses are taught by leaders from world-class companies, so you're offering a genuine career advantage that's easy to stand behind.
Your income reflects your results.
This is a high-ticket role with a competitive base and performance bonuses, and there's no ceiling on what top performers can earn.
Your work matters
. Every enrollment you close is someone stepping toward a promotion, a career switch, or a goal they once thought was out of reach.
What You'll Do
Engage with warm, pre-qualified leads and guide them through the sales process.
Run consultative sales calls that uncover each person's career goals
Match prospects with the ELVTR program that fits them best
Guide them confidently from first conversation to enrollment
Hit and beat your targets month after month
Keep your pipeline sharp and your CRM records accurate
Bring insights from the front line to help shape our programs and sales playbook
Requirements
Have a proven sales track record, ideally in high-ticket or consultative sales
Are comfortable prospecting and starting conversations from scratch
Communicate with clarity and confidence in English, both spoken and written
Build trust quickly and handle objections with ease
Are comfortable working in CRMs and modern sales tools
Manage your time well and stay organized under pressure
Own your numbers and are always looking for ways to get better
Believe education can change lives
Benefits
Rewarding pay:
Competitive base, performance bonuses, and uncapped commission earning potential.
Remote-first freedom:
Work from wherever you do your best work, alongside a collaborative international team.
Real career growth:
We promote from within. Many of our leaders started in individual contributor roles and grew through performance and leadership.
Free learning:
Full access to ELVTR courses taught by industry leaders, plus ongoing professional development.
Health & wellbeing:
Gym membership reimbursement, mental health support, and generous paid vacation.
Ready to Elevate Your Sales Career?
If you want a product you're proud of, a team that has your back, and earnings that match your ambition, we want to talk to you.
Apply today and help write ELVTR's next chapter of growth.
ELVTR is an equal opportunity employer committed to building a diverse and inclusive workplace for everyone.
Location: Mexico; Brazil; Colombia; Costa Rica; Ecuador; Honduras
At ELVTR, our students learn directly from leaders at Nike, Netflix, Google, Amazon, and more. Since 2020 we've grown into a global learning community: 300+ expert instructors, 200+ live online courses, 12 industries, and 22,000+ graduates who've used what they learned to level up their careers.
We’re looking for Outbound Sales Representatives who get energy from picking up the phone, starting conversations from zero, and turning ambitious professionals into ELVTR students. We need true full-cycle B2C closers who can consistently deliver strong KPIs, take ownership of the entire sales process, confidently ask for the sale, handle objections, create urgency, and directly close for the payment.
Why This Role Stands Out
You're opening doors with something worth selling
. Courses taught by leaders from world-class companies make for a strong opening line. You're offering people a genuine career advantage, not a hard sell.
Your income reflects your hustle
. A competitive base plus commission with performance bonuses, with no ceiling on what top performers can earn.
Your work matters.
Every person you reach could be someone on the edge of a promotion, a career switch, or a goal they didn't think was possible yet.
What You'll Do
Run high-volume incoming leads
Confidently ask for the sale and close under pressure.
Match prospects with the ELVTR program that fits them best
Handle objections with confidence and close high-ticket enrollments
Build and manage your own pipeline, keeping your CRM accurate and up to date
Hit and beat your activity and revenue targets
Collaborate with Marketing, Admissions, and Student Success to give every student a great experience
Requirements
You're a Great Fit If You
Have a proven track record in outbound sales
Thrive on high activity and see rejection as part of the game, not a setback
Can spark interest in the first 30 seconds of a call
Communicate with clarity and confidence in English, both spoken and written
Are skilled at objection handling and moving prospects toward a decision
Are comfortable with CRMs, sales engagement tools.
Stay disciplined and organized when managing a large pipeline
Own your numbers and are always looking for ways to get better
Believe education can change lives
Benefits
Rewarding pay:
Competitive base, performance bonuses, and commission earning potential.
Remote-first freedom:
Work from wherever you do your best work, alongside a collaborative international team.
Real career growth:
We promote from within. Many of our leaders started in individual contributor roles and grew through performance and leadership.
Free learning:
Full access to ELVTR courses taught by industry leaders, plus ongoing professional development.
Health & wellbeing
: Gym membership reimbursement, mental health support, and generous paid vacation.
Ready to Make the First Call?
If you love the challenge of outbound, want to sell a product you're proud of, and want earnings that match your drive, we want to talk to you.
Apply today and help power ELVTR's next chapter of growth.
ELVTR is an equal opportunity employer committed to building a diverse and inclusive workplace for everyone.
Location: Egypt; Morocco
At ELVTR, our students learn directly from leaders at Nike, Netflix, Google, Amazon, and more. Since 2020 we've grown into a global learning community: 300+ expert instructors, 200+ live online courses, 12 industries, and 22,000+ graduates who've used what they learned to level up their careers.
We’re looking for Outbound Sales Representatives who get energy from picking up the phone, starting conversations from zero, and turning ambitious professionals into ELVTR students. We need true full-cycle B2C closers who can consistently deliver strong KPIs, take ownership of the entire sales process, confidently ask for the sale, handle objections, create urgency, and directly close for the payment.
Why This Role Stands Out
You're opening doors with something worth selling
. Courses taught by leaders from world-class companies make for a strong opening line. You're offering people a genuine career advantage, not a hard sell.
Your income reflects your hustle
. A competitive base plus commission with performance bonuses, with no ceiling on what top performers can earn.
Your work matters.
Every person you reach could be someone on the edge of a promotion, a career switch, or a goal they didn't think was possible yet.
What You'll Do
Run high-volume incoming leads
Confidently ask for the sale and close under pressure.
Match prospects with the ELVTR program that fits them best
Handle objections with confidence and close high-ticket enrollments
Build and manage your own pipeline, keeping your CRM accurate and up to date
Hit and beat your activity and revenue targets
Collaborate with Marketing, Admissions, and Student Success to give every student a great experience
Requirements
You're a Great Fit If You
Have a proven track record in outbound sales
Thrive on high activity and see rejection as part of the game, not a setback
Can spark interest in the first 30 seconds of a call
Communicate with clarity and confidence in English, both spoken and written
Are skilled at objection handling and moving prospects toward a decision
Are comfortable with CRMs, sales engagement tools.
Stay disciplined and organized when managing a large pipeline
Own your numbers and are always looking for ways to get better
Believe education can change lives
Benefits
Rewarding pay:
Competitive base, performance bonuses, and commission earning potential.
Remote-first freedom:
Work from wherever you do your best work, alongside a collaborative international team.
Real career growth:
We promote from within. Many of our leaders started in individual contributor roles and grew through performance and leadership.
Free learning:
Full access to ELVTR courses taught by industry leaders, plus ongoing professional development.
Health & wellbeing
: Gym membership reimbursement, mental health support, and generous paid vacation.
Ready to Make the First Call?
If you love the challenge of outbound, want to sell a product you're proud of, and want earnings that match your drive, we want to talk to you.
Apply today and help power ELVTR's next chapter of growth.
ELVTR is an equal opportunity employer committed to building a diverse and inclusive workplace for everyone.
Location: South Africa; Ukraine; Georgia
At ELVTR, our students learn directly from leaders at Nike, Netflix, Google, Amazon, and more. Since 2020 we've grown into a global learning community: 300+ expert instructors, 200+ live online courses, 12 industries, and 22,000+ graduates who've used what they learned to level up their careers.
We’re looking for Outbound Sales Representatives who get energy from picking up the phone, starting conversations from zero, and turning ambitious professionals into ELVTR students. We need true full-cycle B2C closers who can consistently deliver strong KPIs, take ownership of the entire sales process, confidently ask for the sale, handle objections, create urgency, and directly close for the payment.
Why This Role Stands Out
You're opening doors with something worth selling
. Courses taught by leaders from world-class companies make for a strong opening line. You're offering people a genuine career advantage, not a hard sell.
Your income reflects your hustle
. A competitive base plus commission with performance bonuses, with no ceiling on what top performers can earn.
Your work matters.
Every person you reach could be someone on the edge of a promotion, a career switch, or a goal they didn't think was possible yet.
What You'll Do
Run high-volume incoming leads
Confidently ask for the sale and close under pressure.
Match prospects with the ELVTR program that fits them best
Handle objections with confidence and close high-ticket enrollments
Build and manage your own pipeline, keeping your CRM accurate and up to date
Hit and beat your activity and revenue targets
Collaborate with Marketing, Admissions, and Student Success to give every student a great experience
Requirements
You're a Great Fit If You
Have a proven track record in outbound sales
Thrive on high activity and see rejection as part of the game, not a setback
Can spark interest in the first 30 seconds of a call
Communicate with clarity and confidence in English, both spoken and written
Are skilled at objection handling and moving prospects toward a decision
Are comfortable with CRMs, sales engagement tools.
Stay disciplined and organized when managing a large pipeline
Own your numbers and are always looking for ways to get better
Believe education can change lives
Benefits
Rewarding pay:
Competitive base, performance bonuses, and commission earning potential.
Remote-first freedom:
Work from wherever you do your best work, alongside a collaborative international team.
Real career growth:
We promote from within. Many of our leaders started in individual contributor roles and grew through performance and leadership.
Free learning:
Full access to ELVTR courses taught by industry leaders, plus ongoing professional development.
Health & wellbeing
: Gym membership reimbursement, mental health support, and generous paid vacation.
Ready to Make the First Call?
If you love the challenge of outbound, want to sell a product you're proud of, and want earnings that match your drive, we want to talk to you.
Apply today and help power ELVTR's next chapter of growth.
ELVTR is an equal opportunity employer committed to building a diverse and inclusive workplace for everyone.
Location: Colombia; Brazil; Ecuador; Honduras; Costa Rica; Mexico
High Ticket Sales Representative (Remote)
Real conversations that change careers, and commissions that reward you for closing.
At ELVTR, our students learn directly from leaders at Nike, Netflix, Google, Amazon, and more. Since 2020 we've grown into a global learning community: 300+ expert instructors, 200+ live online courses, 12 industries, and 22,000+ graduates who've used what they learned to level up their careers.
We're growing fast, and we're looking for Business Development Representative who want to sell something they actually believe in and get paid well for doing it.
Why This Role Stands Out
You sell a product people want.
ELVTR courses are taught by leaders from world-class companies, so you're offering a genuine career advantage that's easy to stand behind.
Your income reflects your results.
This is a high-ticket role with a competitive base and performance bonuses, and there's no ceiling on what top performers can earn.
Your work matters
. Every enrollment you close is someone stepping toward a promotion, a career switch, or a goal they once thought was out of reach.
What You'll Do
Engage with warm, pre-qualified leads and guide them through the sales process.
Run consultative sales calls that uncover each person's career goals
Match prospects with the ELVTR program that fits them best
Guide them confidently from first conversation to enrollment
Hit and beat your targets month after month
Keep your pipeline sharp and your CRM records accurate
Bring insights from the front line to help shape our programs and sales playbook
Requirements
Have a proven sales track record, ideally in high-ticket or consultative sales
Are comfortable prospecting and starting conversations from scratch
Communicate with clarity and confidence in English, both spoken and written
Build trust quickly and handle objections with ease
Are comfortable working in CRMs and modern sales tools
Manage your time well and stay organized under pressure
Own your numbers and are always looking for ways to get better
Believe education can change lives
Benefits
Rewarding pay:
Competitive base, performance bonuses, and uncapped commission earning potential.
Remote-first freedom:
Work from wherever you do your best work, alongside a collaborative international team.
Real career growth:
We promote from within. Many of our leaders started in individual contributor roles and grew through performance and leadership.
Free learning:
Full access to ELVTR courses taught by industry leaders, plus ongoing professional development.
Health & wellbeing:
Gym membership reimbursement, mental health support, and generous paid vacation.
Ready to Elevate Your Sales Career?
If you want a product you're proud of, a team that has your back, and earnings that match your ambition, we want to talk to you.
Apply today and help write ELVTR's next chapter of growth.
ELVTR is an equal opportunity employer committed to building a diverse and inclusive workplace for everyone.
Location: New York, NY (HQ)
Workplace: Hybrid
ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
ABOUT THE ROLE
Our Employee Lifecycle team makes sure every Ramp employee has a great experience, from their first day through their last and through every change in between. As Associate, Employee Lifecycle Data, you'll own and look after the employee data behind all of it. You'll keep our Workday data accurate and well structured, and you'll make sure it flows correctly into the systems that depend on it.
This is a new role in its current scope. You'll own employee data changes from start to finish, manage the data structure that shapes our org, and set up reconciliation and error reporting across our integrations. We're looking for someone who gets the details right, finds the root cause when data breaks, and builds processes that scale as Ramp grows.
We're moving to Workday on January 1, and we want this person on board before go-live so they can run our employee data changes from day one.
WHAT YOU'LL DO
Employee data changes
- Own the process design and execution for role changes like transfers, promotions, manager and title changes, plus relocations (using our comp calculator for basic geo adjustments and partnering with Global Mobility on more complex moves)
- Own intake and completion of one-off data changes through Serval (our ticketing system) tickets, meeting SLAs and giving employees a clear, helpful experience
- Review and approve data change transactions to protect data quality
- Support internal mobility cycles and position management in Workday (and Ashby)
- Partner with People Business Partners, Compensation and other stakeholders to clarify requirements, manage handoffs and keep data changes moving accurately and on time
Bulk changes
- Own bulk data changes from start to finish, including reorgs, comp cycles and mass updates: prepare and validate the data, run the loads and confirm the results
- Build review steps and checklists that make large changes repeatable and low-risk, and partner with HRIS on EIB templates and system-level controls
Data quality, reconciliation and stewardship
- Build and run regular reconciliation between Workday and downstream systems, including benefits providers and international payroll
- Monitor integration errors, find root causes and fix data and process gaps with HRIS, Payroll, Benefits and vendor partners, escalating system or integration fixes to HRIS with clear root-cause analysis
- Define and document data standards, ownership and controls for employee data, and run regular audits to find and fix issues in partnership with HRIS team
- Be the go-to expert on how employee data works at Ramp, and help teammates and partners understand it
WHAT YOU NEED
- 3-6+ years of experience in HR operations, HRIS, or HR data roles
- Experience with data changes in Workday HCM, including the ability to manage employee data throughout the full employee lifecycle - processing employee changes, organizational updates, job changes, and audits.
- A solid understanding of payroll and benefits data, and of how HRIS integrations feed those systems.
- A track record of building reconciliation, audit or error-reporting processes from scratch
- Strong attention to detail, a habit of checking your work before and after changes, and sound judgment with sensitive, confidential employee data
- Advanced Excel/Google Sheets skills for data analysis, validation and reconciliation, plus sound judgment when using AI tools—knowing when to rely on them and when human review is essential
- Clear communication with employees and stakeholders at every level
- A process-improvement mindset: you fix the underlying cause of what breaks repeatedly, and build scalable processes that uphold data standards while enabling the business
NICE TO HAVES
- Experience at a fast-growing company where the org structure changes often
- Experience with Serval, JIRA, or similar service desk tools
- Experience with Workday reporting
- Experience building data workflows, with and without AI
- SQL skills
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
CANADA
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice
Workplace: fully
Role Overview
The Customer Success Manager is a hands-on player-coach who owns the external link with our Ethena Pay users. You'll be the single accountable owner of the customer experience after signup. On day one you'll be in the queue answering tickets yourself, including the hard ones. For the 1st 6 months, expect roughly 70% doing the work and 30% building the operations of the function. You’ll be the 1st, so there is huge potential career growth baked in here. You’ll find your maximum ability and seniority level within the team, as the need for a larger support and payments ops org grows around you.
Support is a key place a money product can truly stand out, and few competitors set a high bar We want users to tell other people how good our support is, and we want ticket volume to fall because the reasons for them are being removed. You'll sit directly inside the product team, working closely with Engineering, Finance, Compliance, and our GTM team.
Role Responsibilities
Own the queue personally: handle most inbound tickets yourself early on, own Zendesk end to end (triage, tagging, macros, help centre). You’ll publish, and hold yourself to, the first response and resolution targets.
Set a support quality bar users talk about: define what best-in-class looks like in writing, measure satisfaction and public sentiment properly, run response QA, and contact affected users before they contact us.
Turn support into measured input for product and engineering: a standing weekly read by cluster and contact rate, every defect routed with impact and an owner, and clear escalation thresholds so emergencies move fast and routine volume never interrupts engineering.
Automate the work: remove the causes of the largest clusters through product fixes, self-serve answers and automated status updates, use AI-assisted triage with a human check wherever money is involved, and track falling effort per user as an explicit goal.
Be the named operational owner of our rails vendors (card issuer, on/off-ramp, KYC and wallet partners), with escalation paths, a vendor incident log and evidence for commercial reviews.
Bring the manual money workflows under documented control: runbooks, four-eyes checks and audit trails for reconciliation, disputes and chargebacks, refunds, stuck withdrawals, fraud triage and KYC edge cases, working with parent Finance and Compliance.
Build and lead the operations function: bring support across the ticket queue, Telegram and X into one operation, own user-facing incident comms, run an operations KPI dashboard, and grow a small front line and payments-ops team toward follow-the-sun and multilingual coverage.
Required Skills and Experience
Previously run support or operations for a live consumer money product where mistakes moved, lost or delayed real customer funds, such as a neobank, payments company, card program, exchange or crypto money app.
Owned operational KPIs and reported them regularly to executive and product audiences, with examples of numbers you moved and how you moved them.
A track record of reducing the work, not just absorbing it: contact rates brought down or clusters engineered out, with before-and-after numbers.
A support experience you built that users praised, backed by satisfaction or sentiment data.
Handled money-movement exceptions end to end, such as disputes and chargebacks, refunds, failed or stuck withdrawals, reconciliation breaks, or KYC and sanctions escalations. You've also managed third-party vendors operationally, including getting a live production problem fixed.
A player-coach who has done the work and built a small team or contracted capacity around it, including outsourced support and coverage across time zones or languages.
Agent-native working: you use AI tools to cluster tickets, draft macros and help-centre content, and build reports, and you check the output for accuracy and tone.
Location: New York City; San Francisco
WHAT YOU’LL DO
- Understand the needs of the teams that use our platforms and the customers who depend on them. Use product data, operational feedback, and recurring quality issues to identify the highest-impact problems, and then solve them.
- Turn recurring needs into shared services, tools, and workflows that reduce duplicated work. Exercise judgment about when to build a reusable capability, use an existing solution, or take a simpler approach.
- Work directly with product, engineering, and operational teams to understand their workflows, identify recurring problems, and anticipate the capabilities they will need next.
- Prioritize platform investments across new product enablement, reliability, efficiency, and technical debt. Make clear tradeoffs between near-term delivery and long-term flexibility.
- Define and track success through business impact, reliability, cost to serve, and reduced manual work, connecting these measures to customer and business outcomes.
- Partner closely with engineering on technical tradeoffs, build-versus-buy decisions, and rollout plans. Write clear requirements and drive delivery from problem definition through launch and iteration.
QUALIFICATIONS
- Experience owning product strategy and execution on technical products and platforms, or shared systems used by multiple teams such as billing and monetization, identity and access, developer platforms, data and experimentation, internal tooling, support, etc.
- Strong technical fluency. You can reason about APIs, data flows, system dependencies, and failure modes, and work closely with engineers on consequential tradeoffs.
- Strong analytical skills. You can investigate problems independently, define meaningful metrics, and evaluate the impact of platform investments.
- Strong written and verbal communication, with the ability to align teams around priorities and make difficult decisions when their needs compete.
- High ownership and sound judgment in a fast-moving environment. You are comfortable moving between long-term strategy and hands-on execution without adding unnecessary process.
- A focus on customer outcomes and product quality, including when your immediate users are internal teams.
WHERE THIS PERSON NEEDS TO SPIKE
- Systems thinker, detail-oriented, problem solver. This person needs to have experience wrangling thorny, complex problems. We need someone that is excited about diving into messy workflows, reading through dozens of support tickets, thinking through edge cases no one’s thought of, assuming different behavior across platforms, proactively considering enterprise vs. consumer workflows, etc.
- Experience working on platforms with multiple stakeholders and non-trivial tradeoffs. This person is building products simultaneously for customers, agents, and other internal employees.
- Is “AI-native.” Can build AI products whose outputs require evaluation, safeguards, and human-in-the-loop design.
- Strong analytical skills and experience defining metrics in ambiguity, breaking down workflows, and using quantitative and qualitative evidence to prioritize.
- Some experience working on critical software: support platforms/agents, legal/compliance tooling, identity and account tooling, billing, fraud, trust-and safety, etc.
- High-ownership. This person needs to feel dissatisfied by the current support flow, and hungry to do whatever it takes to clear the backlog.
Location: New York City; San Francisco
WHAT YOU’LL DO
- Understand the needs of the teams that use our platforms and the customers who depend on them. Use product data, operational feedback, and recurring quality issues to identify the highest-impact problems, and then solve them.
- Turn recurring needs into shared services, tools, and workflows that reduce duplicated work. Exercise judgment about when to build a reusable capability, use an existing solution, or take a simpler approach.
- Work directly with product, engineering, and operational teams to understand their workflows, identify recurring problems, and anticipate the capabilities they will need next.
- Prioritize platform investments across new product enablement, reliability, efficiency, and technical debt. Make clear tradeoffs between near-term delivery and long-term flexibility.
- Define and track success through business impact, reliability, cost to serve, and reduced manual work, connecting these measures to customer and business outcomes.
- Partner closely with engineering on technical tradeoffs, build-versus-buy decisions, and rollout plans. Write clear requirements and drive delivery from problem definition through launch and iteration.
QUALIFICATIONS
- Experience owning product strategy and execution on technical products and platforms, or shared systems used by multiple teams such as billing and monetization, identity and access, developer platforms, data and experimentation, internal tooling, support, etc.
- Strong technical fluency. You can reason about APIs, data flows, system dependencies, and failure modes, and work closely with engineers on consequential tradeoffs.
- Strong analytical skills. You can investigate problems independently, define meaningful metrics, and evaluate the impact of platform investments.
- Strong written and verbal communication, with the ability to align teams around priorities and make difficult decisions when their needs compete.
- High ownership and sound judgment in a fast-moving environment. You are comfortable moving between long-term strategy and hands-on execution without adding unnecessary process.
- A focus on customer outcomes and product quality, including when your immediate users are internal teams.
WHERE THIS PERSON NEEDS TO SPIKE
- Systems thinker, detail-oriented, problem solver. This person needs to have experience wrangling thorny, complex problems. We need someone that is excited about diving into messy workflows, reading through dozens of support tickets, thinking through edge cases no one’s thought of, assuming different behavior across platforms, proactively considering enterprise vs. consumer workflows, etc.
- Experience working on platforms with multiple stakeholders and non-trivial tradeoffs. This person is building products simultaneously for customers, agents, and other internal employees.
- Is “AI-native.” Can build AI products whose outputs require evaluation, safeguards, and human-in-the-loop design.
- Strong analytical skills and experience defining metrics in ambiguity, breaking down workflows, and using quantitative and qualitative evidence to prioritize.
- Some experience working on critical software: support platforms/agents, legal/compliance tooling, identity and account tooling, billing, fraud, trust-and safety, etc.
- High-ownership. This person needs to feel dissatisfied by the current support flow, and hungry to do whatever it takes to clear the backlog.
УдалённоseniorLisbon, Portugal
УдалённоseniorBarcelona, Spain; Madrid, Spain
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
УдалённоMexico; Colombia; Brazil; Ecuador; Honduras; Costa Rica
УдалённоUkraine; Georgia; South Africa
УдалённоMexico; Brazil; Colombia; Costa Rica; Ecuador; Honduras
УдалённоEgypt; Morocco
УдалённоSouth Africa; Ukraine; Georgia
УдалённоColombia; Brazil; Ecuador; Honduras; Costa Rica; Mexico
ГибридseniorNew York, NY (HQ); Relocation expense coverage to NYC or SF (if needed)
A player-coach who has done the work and built a small team or contracted capacity around it, including outsourced support and coverage across time zones or languages
Автоотклики