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Location: England; Portugal; Spain; Italy; Germany Workplace: Remote ABOUT DOCKER Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on Docker to build, share, and run their applications across our suite of products including Docker Desktop, Docker Hub, and Docker Scout. We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default. _______________________________________________________________________ THE ROLE Docker Forward Deployed Engineers (FDE) embed directly with our most strategic customers to solve important, complex technical problems and turn ambitious ideas into production outcomes. FDEs take on the most challenging technical challenges using existing Docker products and patterns when possible, and work across customer, Docker Product and Engineering teams to realize new approaches when required.   As a Docker FDE, you will work side-by-side with customer engineering teams to deeply understand their goals, problems, constraints, and technical landscape; identify the highest-leverage opportunities; and design, build, and ship solutions with them. You own the technical journey from discovery and architecture through prototyping, implementation and production rollout.   The solutions you build may use existing Docker products, extend Docker into new environments, integrate deeply with customer and third-party systems, or reveal capabilities that Docker should build next. You work closely with Docker Solutions Architects to evolve existing patterns, and Docker Product and Engineering to turn new learnings into reusable patterns and product capabilities. _______________________________________________________________________   RESPONSIBILITIES Build in Production with Customers - Embed with customer engineering teams to design, build, and ship solutions from first prototype through stable production rollout. Use existing Docker products and patterns when possible, invent, prototype and validate innovative solutions when necessary. - Deliver working technical artifacts to customers: custom MCP servers with tightly integrated Docker Sandbox environments for coding agents and containerized agents; Docker Compose definitions for multi-agent harnesses and model-backed applications; Hardened Image standardization and migration; New tools that unblock customer progress. - Integrate Docker's AI platform with the customer's existing stack, including identity providers (OIDC/SAML/SSO), secrets management, private and air-gapped registries, Kubernetes, CI/CD pipelines, and observability tooling. - Own technical delivery on your engagements: scope the work, sequence it, make trade-offs between speed and quality, remove blockers early, and contribute directly to code whenever progress depends on it. Make AI Adoption Safe and Governable - Translate customer security, compliance, and platform requirements into concrete plans and see those plans through from ideation to production. - Help customers define controls to enable them to adopt agentic AI to solve their unique business problems without compromising security, compliance, data sovereignty or end-user experience. - Establish quality and performance standards for customers and work closely with Docker Product and Engineering to quickly address issues that fall outside of established thresholds - Partner with customer security and platform teams to get agentic workloads through architecture review, threat modeling, and change control. Partner with Solutions Architecture and the Field - Work closely with Solutions Architects to enable off-the-self solutions when possible and provide technical experience and leadership when a bespoke solution is necessary. - Feed implementation learnings back into reference architectures, SOW templates, and success patterns so that FDE innovations become standard features and implementation patterns. - Support the field with technical depth during proofs of concept, escalations, and expansion conversations when a working build is the fastest path to a customer adoption. Close the Loop with Product and Engineering - As part of Docker Engineering FDEs work closely with Product and Engineering teams to fold FDE innovations, learnings, and design patterns into existing or new products and services. - Work with Customers, Product and Engineering to establish quality and performance thresholds, ensuring customer environments meet them consistently, and responding quickly and decisively when they don’t. - Be the voice of the customer. Deliver data-driven and actionable feedback to Product and Engineering: what works well; what does not; what customers are asking for; and what blocks their adoption and forward progress. FDE experience directly influences the roadmap. Shape the Practice - Define the FDE engagement model, delivery standards, and quality bar, and codify them so that engagements are consistent across customers, regions, and delivery partners. - Mentor and lead other Forward Deployed Engineers, and participate in hiring loops to grow the team. - Act as the senior technical escalation point on the hardest problems impacting your customers. Every incident is an opportunity to improve Docker products and services. - Maintain deep, current knowledge of the agentic AI stack: LLMs, APIs, MCP, coding agents, model and harness evaluation approaches, performance and quality thresholds, deployment patterns. - This role may require participation in an on-call rotation to provide support outside of standard business hours, including evenings, weekends, and holidays, as needed. _______________________________________________________________________   QUALIFICATIONS Required - 10+ years of software engineering experience, including 4+ years in a customer-facing technical role such as Forward Deployed Engineer, Solutions Engineer, Professional Services Engineer, or Software Engineer with consulting or technical founder experience. - Technical leadership across multiple engagements, teams, or domains, with a proven ability to set delivery standards, define repeatable patterns, and influence product direction through field evidence. - Expert production coding skills in Go, Python, or TypeScript, with a track record of shipping and operating software that other people depend on and of leading technical design reviews. - Deep, hands-on Docker expertise: Dockerfiles and multi-stage builds, Docker Compose, image and registry operations, container networking and storage, and container security fundamentals. - Hands-on experience building with LLMs and agents in production, including tool use and function calling, the Model Context Protocol (MCP server and client implementation), prompt and context engineering, and evaluation of agent behavior. - Working knowledge of software supply chain security: SBOMs, image signing and attestation, vulnerability management, minimal and hardened base images, and secure CI/CD. - Experience integrating with enterprise systems: identity providers (Okta, Entra ID, LDAP/Active Directory), federated identity protocols (OIDC, SAML), secrets managers, Kubernetes, and at least one major cloud platform (AWS, Azure, GCP). - Ability to scope and deliver complex work in ambiguous, fast-moving customer environments, making sound trade-offs between scope, speed, and quality. - Excellent communication skills with engineers, security and platform teams, and executive stakeholders, with a low-ego, collaborative approach and the ability to lead through influence rather than authority. - Proven track record of technical mentorship and of raising the bar for the engineers around you. - High agency and comfort operating autonomously in distributed, remote-first teams. - Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience. - Travel to customer sites to build in person with customer teams, estimated at up to 50%. Bonus - Experience with Docker Hardened Images, Docker Scout, MCP Gateway, MCP Toolkit, Docker Sandboxes, or Docker Model Runner. - Experience deploying and operating coding agents (Claude Code, Codex, Gemini CLI, Cursor, or similar) in team or enterprise settings. - Experience with air-gapped, regulated, or compliance-driven environments in financial services, healthcare, government, or similar sectors. - Contributions to open source projects in the container, Kubernetes, or MCP ecosystems. - Prior experience founding or scaling a Forward Deployed Engineering or Professional Services practice. Visa sponsorship: Docker considers visa sponsorship on a case-by-case basis based on business needs. _______________________________________________________________________ COMPENSATION & EQUITY All full-time roles include equity. Final compensation is determined on factors including but not limited to experience, skills, qualifications, and location. Europe: €121K – €198K base ______________________________________________________________________ POSTING INFORMATION - Open vacancy: This posting is for an existing open role. - AI in hiring: Docker may use AI-assisted tools during our recruiting process. - Interview recordings: Candidates will be invited to opt in to interview recordings to support interviewer calibration and consistent evaluations. Recordings are optional and require explicit consent. ______________________________________________________________________ PERKS & BENEFITS - Remote-first by design – Work from your home, with offices in Seattle and Paris for connection and collaboration. - Flexibility that fits your life – We trust you to manage your schedule while delivering great work. - Time to recharge – Generous PTO, designated quarterly Whaleness Days, and a designated end-of-year Whaleness break. - Home office support – Set up your workspace for comfort and success. - Technology stipend – Equivalent to US$100 net per month to help support your work. - Learning & development – Annual stipend for conferences, courses, certifications, and continued learning. - Parental leave – 16 weeks of paid parental leave after six months of employment. - Equity for all full-time employees – Share in Docker's long-term success as we continue to grow. - Comprehensive benefits – Medical, retirement, and paid holidays vary by country. - Docker swag – Because representing the whale never gets old. Docker is proud to be an equal opportunity employer. We are committed to building a team that reflects a broad range of backgrounds, experiences, and perspectives. We believe diverse teams build better products, make better decisions, and better serve our global community. #LI-REMOTE

Location: United Kingdom Are you interested in working directly for a single sponsor while having the security and additional career opportunities that working for a global CRO can bring? Our team says it’s the best of both worlds…. ClinChoice is searching for a Associate Director, Biostatistics Consultant  – Oncology to join one of our clients. Position Summary We are seeking an experienced Associate Director, Biostatistics with strong expertise in oncology drug development and clinical trial strategy . The individual will provide strategic statistical leadership across development programs and work closely with Clinical Development, Regulatory, Medical, Commercial, and Portfolio teams. The ideal candidate should have experience in: Selecting Trial Types: decide if a trial should be superiority, non-inferiority, or equivalence-based depending on what regulators and payers need to prove the drug beats a placebo or standard of care. Endpoint Selection: define and validate primary and secondary endpoints (e.g., overall survival, biomarker response rates, quality-of-life scores) to ensure they are measurable, clinically meaningful, and statistically robust. Innovative Designs: statisticians frequently design adaptive trials (e.g., seamless Phase II/III designs, group sequential designs, or biomarker-driven basket/umbrella trials) to save time and patients. Sample Size & Power Calculations Balancing Risk and Resources:  use power calculations to ensure a trial has a high probability of detecting a true clinical effect without enrolling excess patients, which drives up costs and exposes unnecessary individuals to experimental risks. Subgroup Powering: They determine if the study is large enough to analyze specific patient subsets (e.g., biomarker-positive patients or specific age groups). Establishing Go/No-Go Decision Gates Proof-of-Concept Criteria: establish quantitative thresholds for Phase II trials (e.g., "If the hazard ratio is below 0.70 with a p-value , we proceed to Phase III"). Futility Stopping Rules: Experience in build rules into trial protocols to stop a failing trial early, preventing sunk costs on a drug that is unlikely to succeed. Regulatory Strategy and Health Authority Negotiations : experience in preparing and reviewing data packages and attending meetings with regulatory bodies (like the FDA or EMA) to defend trial designs, proposed endpoints, and statistical analysis plans (SAPs). Mitigating Regulatory Risk: Experience in anticipating and addressing statistical objections from health authorities regarding missing data handling, multiplicity adjustments (controlling for false positives when looking at multiple endpoints), and bias. At the macro–Strategic Drug Development level, statisticians should have experience working with commercial and portfolio management teams . Quantifying Uncertainty: Experience in using historical benchmark data and simulation models to estimate the Probability of Technical Success (PoS) for an asset at each development phase. Pipeline Prioritization: Using risk models to help executive leadership in deciding whether to advance, partner, or kill an asset based on its statistical likelihood of clearing regulatory and market hurdles. Qualifications Master's or Ph.D. in Statistics, Biostatistics, or a related quantitative discipline. Significant experience in pharmaceutical, biotechnology, or CRO environments with strong oncology experience . Demonstrated experience in strategic drug development and clinical trial design , beyond traditional study-level responsibilities. Strong knowledge of oncology endpoints, adaptive designs, sample size/power, simulations, and statistical methodology. Experience supporting regulatory submissions and health authority interactions . Excellent communication and leadership skills with the ability to influence senior cross-functional stakeholders. The Application Process Once you have submitted your CV, you will receive an acknowledgement that we received it. If you have the requirements we need, you will be invited for phone interview as the first step.  Unfortunately, due to the number of applications we receive, we cannot reply to everyone individually if you are not successful. Who will you be working for? About ClinChoice ClinChoice is a global full-service CRO specializing in clinical development and functional solutions for pharmaceutical, biotechnology, medical device, and consumer health companies. We have over 28 years of proven high-quality delivery and results across all our services, with over 4,000 professionals in more than 20 countries across the Americas, Europe, and Asia-Pacific. Our Company Ethos Our mission drives our culture: to contribute to a healthier and safer world by accelerating the development and commercialization of innovative drugs and devices. Our employees are the most valuable company asset and they are the fulcrum around which all ClinChoice activities are built and close management and training is the core instrument to develop and maintain highly-qualified personnel. The continuous training keeps the resources qualified in terms of competence and expertise and gives all personnel the clear tools needed to manage both internal and client processes with the same methodology.   The success of these core values is evidenced by our below industry average turnover rates. ClinChoice is an equal opportunity employer. We have based our success on attracting, developing, and promoting talent guided by diversity and inclusivity. Our employees come from very diverse backgrounds: gender, race, beliefs, and ethnicities. We recognize this is our strength and celebrate it. #LI-TT1 #LI-Remote #Associate Director #contract

Location: European Union Are you interested in working directly for a single sponsor while having the security and additional career opportunities that working for a global CRO can bring? Our team says it’s the best of both worlds…. ClinChoice is searching for a Associate Director, Biostatistics Consultant  – Oncology to join one of our clients. Position Summary We are seeking an experienced Associate Director, Biostatistics with strong expertise in oncology drug development and clinical trial strategy . The individual will provide strategic statistical leadership across development programs and work closely with Clinical Development, Regulatory, Medical, Commercial, and Portfolio teams. The ideal candidate should have experience in: Selecting Trial Types: decide if a trial should be superiority, non-inferiority, or equivalence-based depending on what regulators and payers need to prove the drug beats a placebo or standard of care. Endpoint Selection: define and validate primary and secondary endpoints (e.g., overall survival, biomarker response rates, quality-of-life scores) to ensure they are measurable, clinically meaningful, and statistically robust. Innovative Designs: statisticians frequently design adaptive trials (e.g., seamless Phase II/III designs, group sequential designs, or biomarker-driven basket/umbrella trials) to save time and patients. Sample Size & Power Calculations Balancing Risk and Resources:  use power calculations to ensure a trial has a high probability of detecting a true clinical effect without enrolling excess patients, which drives up costs and exposes unnecessary individuals to experimental risks. Subgroup Powering: They determine if the study is large enough to analyze specific patient subsets (e.g., biomarker-positive patients or specific age groups). Establishing Go/No-Go Decision Gates Proof-of-Concept Criteria: establish quantitative thresholds for Phase II trials (e.g., "If the hazard ratio is below 0.70 with a p-value , we proceed to Phase III"). Futility Stopping Rules: Experience in build rules into trial protocols to stop a failing trial early, preventing sunk costs on a drug that is unlikely to succeed. Regulatory Strategy and Health Authority Negotiations : experience in preparing and reviewing data packages and attending meetings with regulatory bodies (like the FDA or EMA) to defend trial designs, proposed endpoints, and statistical analysis plans (SAPs). Mitigating Regulatory Risk: Experience in anticipating and addressing statistical objections from health authorities regarding missing data handling, multiplicity adjustments (controlling for false positives when looking at multiple endpoints), and bias. At the macro–Strategic Drug Development level, statisticians should have experience working with commercial and portfolio management teams . Quantifying Uncertainty: Experience in using historical benchmark data and simulation models to estimate the Probability of Technical Success (PoS) for an asset at each development phase. Pipeline Prioritization: Using risk models to help executive leadership in deciding whether to advance, partner, or kill an asset based on its statistical likelihood of clearing regulatory and market hurdles. Qualifications Master's or Ph.D. in Statistics, Biostatistics, or a related quantitative discipline. Significant experience in pharmaceutical, biotechnology, or CRO environments with strong oncology experience . Demonstrated experience in strategic drug development and clinical trial design , beyond traditional study-level responsibilities. Strong knowledge of oncology endpoints, adaptive designs, sample size/power, simulations, and statistical methodology. Experience supporting regulatory submissions and health authority interactions . Excellent communication and leadership skills with the ability to influence senior cross-functional stakeholders. The Application Process Once you have submitted your CV, you will receive an acknowledgement that we received it. If you have the requirements we need, you will be invited for phone interview as the first step.  Unfortunately, due to the number of applications we receive, we cannot reply to everyone individually if you are not successful. Who will you be working for? About ClinChoice ClinChoice is a global full-service CRO specializing in clinical development and functional solutions for pharmaceutical, biotechnology, medical device, and consumer health companies. We have over 28 years of proven high-quality delivery and results across all our services, with over 4,000 professionals in more than 20 countries across the Americas, Europe, and Asia-Pacific. Our Company Ethos Our mission drives our culture: to contribute to a healthier and safer world by accelerating the development and commercialization of innovative drugs and devices. Our employees are the most valuable company asset and they are the fulcrum around which all ClinChoice activities are built and close management and training is the core instrument to develop and maintain highly-qualified personnel. The continuous training keeps the resources qualified in terms of competence and expertise and gives all personnel the clear tools needed to manage both internal and client processes with the same methodology.   The success of these core values is evidenced by our below industry average turnover rates. ClinChoice is an equal opportunity employer. We have based our success on attracting, developing, and promoting talent guided by diversity and inclusivity. Our employees come from very diverse backgrounds: gender, race, beliefs, and ethnicities. We recognize this is our strength and celebrate it. #LI-TT1 #LI-Remote #Associate Director #contract

Location: Latvia OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team. From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy We're looking for Senior AI Engineers to design, build and run LLM-powered agents and AI features in production. You'll work across the full lifecycle: from scoping a use case with stakeholders, through architecture and development, to deployment, evaluation and ongoing improvement. This is a hands-on role for engineers who think like product owners: you understand the business problem, define what success looks like in numbers, ship to real users, and own the result after launch. Our stack: Python and TypeScript/Node.js, PostgreSQL, Kafka, Docker, GitHub Actions, AWS. We run multiple LLM providers (Anthropic, OpenAI, Google, AWS Bedrock and others) behind a shared LLM gateway, with MCP for tool access. We work AI-native: agentic coding tools are part of how engineering gets done here, and we provide official Anthropic Claude certification for our engineers. As part of our team, your responsibilities in this role will include: Design and build LLM agents and agentic workflows: tool use via MCP, structured outputs, retrieval (RAG), multi-step orchestration, human review steps where needed. Build and maintain MCP servers and tool layers that give agents governed access to company data and systems. Own quality and cost: evals and golden sets, per-agent telemetry (tokens, cost, latency, accuracy), prompt and model versioning, provider failover and model routing. Ship through CI/CD like any other production service: tests and evals in the pipeline, containerized deploys, monitoring, rollbacks. Contribute to shared platform pieces: the agent template, the LLM gateway, observability. Work directly with business stakeholders to scope, prioritize and validate use cases. Push back when something doesn't need an agent. Use AI coding tools daily. Claude Code is our default; deep experience with a comparable agentic tool also works. You drive the tool, verify its output and catch its mistakes. Our ideal candidate possesses the following skills: 5+ years of software engineering experience, with production systems you've designed, shipped and supported. Proven experience building LLM-based agents or agentic workflows that reached production with real users. Hands-on experience with agent frameworks and SDKs: Claude Agent SDK, Claude Managed Agents, Pydantic AI, LangGraph or similar. You can also explain what you'd build without one. Hands-on experience with MCP and RAG: you've built MCP servers or equivalent tool layers, and retrieval pipelines over real, messy data. Experience with multiple LLM providers and with AWS Bedrock: model selection, routing, fallbacks, cost and rate-limit management. Strong Python and SQL. Comfortable in TypeScript/Node.js. Solid production engineering on AWS: Docker, CI/CD, testing, observability. Product thinking and business focus: you start from the problem and its cost, define success in measurable terms, and own outcomes. Daily use of agentic coding tools (Claude Code, Codex, Cursor or similar), with the judgment to verify what they produce. Clear communication with technical and non-technical stakeholders, in English. Nice to have: LLM observability or gateway tooling (Langfuse, LiteLLM, OpenTelemetry for LLM traces or similar). B2B contact and company data: enrichment, deduplication, matching. Cloud operations or FinOps: monitoring, incident handling, cost management. Event-driven or workflow-engine experience (Kafka, Temporal or similar). Experience replacing no-code or workflow-tool automations with production code. What we offer: Fully remote work format; A collaborative and creative environment that values initiative and experimentation; Paid time off and sick leave; Reduced working hours on Fridays during the summer; Days-off on US national holidays + your birthday; Schedule: 14 PM - 23 PM EEST (Kyiv time).

Location: Dublin, Ireland Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? We’re looking for a proven operator to redesign how Customer Support works across Human and AI Support. Fin is an AI-first support organisation, and our processes should reflect that: you’ll have a genuine licence to rethink, rebuild or retire existing processes from first principles, not just refine them. This is a hands-on and strategic role: you keep day-to-day operations running well and fix what is broken, while building a long-term process strategy for the whole of Customer Support. You will also help embed Continuous Improvement, using conversation and quality insights to decide what we fix, retrain and prioritise next. Support at Fin changes constantly, and our processes need to keep pace with this level of change. The right candidate is exceptionally customer-focused, comes from a customer-facing background, and has experience leading and managing processes and workflows in a large organisation. You bring clear opinions and recommendations, work with a high degree of autonomy, and hold the line on the customer experience when working with other teams. You combine exceptional project management and attention to detail with a data-driven mindset and a proven ability to influence and collaborate at every level of the organisation. What will I be doing? Strategy and ownership Challenge and, where warranted, completely redesign existing processes and ways of working: you won’t be constrained by ‘how we’ve always done it’, and you’ll have the support of Customer Support leadership to make bold changes Own and evolve the framework for reviewing, prioritising and implementing Customer Support processes and workflows across Human and AI Support, so every change improves the customer experience Build and maintain a long-term process strategy and roadmap for Support, balancing quick wins and immediate fixes with strategic improvements Own the long-term Continuous Improvement strategy for Support, setting priorities and a roadmap that cover both Human and AI support Bring clear proposals and recommendations to leadership, and act on them with autonomy Partner with teams outside of Customer Support to design processes that work end to end, agreeing clear ownership, handoffs and shared goals so the customer experience holds across team boundaries. Process design and improvement Analyse current processes across Human and AI Support and decide whether each should be improved, redesigned from scratch or removed entirely. Where AI and automation can fundamentally change how the work gets done, lead that transformation rather than layering them onto legacy workflows Own day-to-day operational process fixes and keep existing processes effective Design and roll out new or improved processes, solo or with SMEs, partnering closely with Customer Support leaders and ICs in every region so processes work globally, not just for one region Design and implement process control metrics, and monitor process performance and KPIs Use data to find where processes are failing, size the opportunity and prove the impact of changes, building and maintaining dashboards and reports that give leaders a clear view of process health across Human and AI support Ensure compliance with internal policies and external regulations Continuous Improvement Maintain and iterate on the Continuous Improvement framework, using insights from both Human and AI support to drive improvements, across Enablement, Quality, AI support, etc. Turn insights into a prioritised improvement backlog, with clear owners across respective internal teams Track whether each improvement worked, using before-and-after measures such as repeat contact rate, resolution rate and CX Turn customer conversation data into clear, actionable insights for Product, Engineering and other teams, giving them evidence to shape priorities and roadmap decisions Stakeholders and delivery Hold the line on the customer experience with cross-functional partners, challenging constructively when a proposed change would compromise the customer Partner and collaborate with cross-functional teams to build and maintain processes and related training Take full ownership of large, cross-functional special projects that improve the customer experience, increase teammate efficiency and engagement, and drive company goals Communicate and engage on all process and continuous improvement changes with Customer Support and the wider organisation What skills do I need? Experience: 4+ years in Customer Support or a customer-facing role, including 2+ years in process management or continuous improvement and 2+ years in project or program management Strong technical capability: You are hands-on and credible in a complex SaaS tech stack, including CRM systems such as Salesforce. You can configure workflows, integrations and automations yourself rather than relying on others to build them. Experience with system integrations or process harmonisation is a bonus. AI and automation: Proven track record of using AI and automation to drive improvements, ideally in an AI-first or SaaS support organisation. Knowledge of Fin (previously Intercom) is a strong advantage. Improvement frameworks: Strong knowledge of process and continuous improvement methodologies (Six Sigma, Kaizen, etc.) Data and strategy: You analyse data, turn it into clear insights for stakeholders, and build a long-term process strategy and roadmap that becomes practical, prioritised plans Ownership: A self-starter who delivers complex programs with minimal guidance, forms a point of view and brings proposals rather than questions Influence: Confident and credible with senior leaders and cross-functional partners. You challenge constructively and hold the line on the customer experience. Collaboration: Strong communicator who builds rapport quickly with technical and non-technical colleagues and involves frontline teammates early #LI-Hybrid Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at fin.ai/careers . Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. Policies Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Location: Austria OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team. From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy INFUSE is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces. We're looking for a Senior Project Manager with a Business Analysis or Product Management background to lead strategic initiatives end-to-end - from process analysis and solution design through to implementation and automation. You combine strong project management skills with analytical thinking to drive meaningful improvements at both the team and company levels. What You'll Do Lead multiple projects simultaneously across departments, delivering on time, within scope, and on budget Own end-to-end project delivery: planning, solution design, budgeting, resource allocation, and risk management Analyze workflows and business processes to identify inefficiencies and translate them into actionable requirements Drive process improvements through process modeling, data analysis, and gap analysis Lead change management efforts, ensuring smooth transitions and stakeholder buy-in Coordinate cross-functional teams on the integration of systems, processes, and technology solutions Keep stakeholders aligned throughout - requirements gathering, progress updates, and expectation management What We're Looking For 4+ years of project management experience Background in Business Analysis or Product Management Proven track record of improving business processes and implementing changes into products or operations Experience managing cross-functional teams across business and technical stakeholders Upper-Intermediate or Advanced English Nice to have: hands-on experience implementing AI into products or processes with measurable results Nice to have: proficiency in no-code/low-code tools (n8n, Zapier, Make, Bubble, Bolt, etc.) We strive to make our hiring process fair and comfortable for all candidates. Our process may include one-way video interviews, behavioral assessments, and timed cognitive tests. If you are an individual with a disability or are neurodiverse and need specific accommodations—such as extra time on a test, an alternative communication format, or flexible scheduling—please feel free to let us know. We’re happy to work with you to ensure you can perform at your best.

Location: Hungary OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team. From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy INFUSE is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces. We're looking for a Senior Project Manager with a Business Analysis or Product Management background to lead strategic initiatives end-to-end - from process analysis and solution design through to implementation and automation. You combine strong project management skills with analytical thinking to drive meaningful improvements at both the team and company levels. What You'll Do Lead multiple projects simultaneously across departments, delivering on time, within scope, and on budget Own end-to-end project delivery: planning, solution design, budgeting, resource allocation, and risk management Analyze workflows and business processes to identify inefficiencies and translate them into actionable requirements Drive process improvements through process modeling, data analysis, and gap analysis Lead change management efforts, ensuring smooth transitions and stakeholder buy-in Coordinate cross-functional teams on the integration of systems, processes, and technology solutions Keep stakeholders aligned throughout - requirements gathering, progress updates, and expectation management What We're Looking For 4+ years of project management experience Background in Business Analysis or Product Management Proven track record of improving business processes and implementing changes into products or operations Experience managing cross-functional teams across business and technical stakeholders Upper-Intermediate or Advanced English Nice to have: hands-on experience implementing AI into products or processes with measurable results Nice to have: proficiency in no-code/low-code tools (n8n, Zapier, Make, Bubble, Bolt, etc.) We strive to make our hiring process fair and comfortable for all candidates. Our process may include one-way video interviews, behavioral assessments, and timed cognitive tests. If you are an individual with a disability or are neurodiverse and need specific accommodations—such as extra time on a test, an alternative communication format, or flexible scheduling—please feel free to let us know. We’re happy to work with you to ensure you can perform at your best.

Location: Slovenia OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team. From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy INFUSE is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces. We're looking for a Senior Project Manager with a Business Analysis or Product Management background to lead strategic initiatives end-to-end - from process analysis and solution design through to implementation and automation. You combine strong project management skills with analytical thinking to drive meaningful improvements at both the team and company levels. What You'll Do Lead multiple projects simultaneously across departments, delivering on time, within scope, and on budget Own end-to-end project delivery: planning, solution design, budgeting, resource allocation, and risk management Analyze workflows and business processes to identify inefficiencies and translate them into actionable requirements Drive process improvements through process modeling, data analysis, and gap analysis Lead change management efforts, ensuring smooth transitions and stakeholder buy-in Coordinate cross-functional teams on the integration of systems, processes, and technology solutions Keep stakeholders aligned throughout - requirements gathering, progress updates, and expectation management What We're Looking For 4+ years of project management experience Background in Business Analysis or Product Management Proven track record of improving business processes and implementing changes into products or operations Experience managing cross-functional teams across business and technical stakeholders Upper-Intermediate or Advanced English Nice to have: hands-on experience implementing AI into products or processes with measurable results Nice to have: proficiency in no-code/low-code tools (n8n, Zapier, Make, Bubble, Bolt, etc.) We strive to make our hiring process fair and comfortable for all candidates. Our process may include one-way video interviews, behavioral assessments, and timed cognitive tests. If you are an individual with a disability or are neurodiverse and need specific accommodations—such as extra time on a test, an alternative communication format, or flexible scheduling—please feel free to let us know. We’re happy to work with you to ensure you can perform at your best.

Location: Slovakia OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team. From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy INFUSE is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces. We're looking for a Senior Project Manager with a Business Analysis or Product Management background to lead strategic initiatives end-to-end - from process analysis and solution design through to implementation and automation. You combine strong project management skills with analytical thinking to drive meaningful improvements at both the team and company levels. What You'll Do Lead multiple projects simultaneously across departments, delivering on time, within scope, and on budget Own end-to-end project delivery: planning, solution design, budgeting, resource allocation, and risk management Analyze workflows and business processes to identify inefficiencies and translate them into actionable requirements Drive process improvements through process modeling, data analysis, and gap analysis Lead change management efforts, ensuring smooth transitions and stakeholder buy-in Coordinate cross-functional teams on the integration of systems, processes, and technology solutions Keep stakeholders aligned throughout - requirements gathering, progress updates, and expectation management What We're Looking For 4+ years of project management experience Background in Business Analysis or Product Management Proven track record of improving business processes and implementing changes into products or operations Experience managing cross-functional teams across business and technical stakeholders Upper-Intermediate or Advanced English Nice to have: hands-on experience implementing AI into products or processes with measurable results Nice to have: proficiency in no-code/low-code tools (n8n, Zapier, Make, Bubble, Bolt, etc.) We strive to make our hiring process fair and comfortable for all candidates. Our process may include one-way video interviews, behavioral assessments, and timed cognitive tests. If you are an individual with a disability or are neurodiverse and need specific accommodations—such as extra time on a test, an alternative communication format, or flexible scheduling—please feel free to let us know. We’re happy to work with you to ensure you can perform at your best.

Location: Serbia OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team. From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy INFUSE is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces. We're looking for a Senior Project Manager with a Business Analysis or Product Management background to lead strategic initiatives end-to-end - from process analysis and solution design through to implementation and automation. You combine strong project management skills with analytical thinking to drive meaningful improvements at both the team and company levels. What You'll Do Lead multiple projects simultaneously across departments, delivering on time, within scope, and on budget Own end-to-end project delivery: planning, solution design, budgeting, resource allocation, and risk management Analyze workflows and business processes to identify inefficiencies and translate them into actionable requirements Drive process improvements through process modeling, data analysis, and gap analysis Lead change management efforts, ensuring smooth transitions and stakeholder buy-in Coordinate cross-functional teams on the integration of systems, processes, and technology solutions Keep stakeholders aligned throughout - requirements gathering, progress updates, and expectation management What We're Looking For 4+ years of project management experience Background in Business Analysis or Product Management Proven track record of improving business processes and implementing changes into products or operations Experience managing cross-functional teams across business and technical stakeholders Upper-Intermediate or Advanced English Nice to have: hands-on experience implementing AI into products or processes with measurable results Nice to have: proficiency in no-code/low-code tools (n8n, Zapier, Make, Bubble, Bolt, etc.) We strive to make our hiring process fair and comfortable for all candidates. Our process may include one-way video interviews, behavioral assessments, and timed cognitive tests. If you are an individual with a disability or are neurodiverse and need specific accommodations—such as extra time on a test, an alternative communication format, or flexible scheduling—please feel free to let us know. We’re happy to work with you to ensure you can perform at your best.

Location: Romania OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team. From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy INFUSE is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces. We're looking for a Senior Project Manager with a Business Analysis or Product Management background to lead strategic initiatives end-to-end - from process analysis and solution design through to implementation and automation. You combine strong project management skills with analytical thinking to drive meaningful improvements at both the team and company levels. What You'll Do Lead multiple projects simultaneously across departments, delivering on time, within scope, and on budget Own end-to-end project delivery: planning, solution design, budgeting, resource allocation, and risk management Analyze workflows and business processes to identify inefficiencies and translate them into actionable requirements Drive process improvements through process modeling, data analysis, and gap analysis Lead change management efforts, ensuring smooth transitions and stakeholder buy-in Coordinate cross-functional teams on the integration of systems, processes, and technology solutions Keep stakeholders aligned throughout - requirements gathering, progress updates, and expectation management What We're Looking For 4+ years of project management experience Background in Business Analysis or Product Management Proven track record of improving business processes and implementing changes into products or operations Experience managing cross-functional teams across business and technical stakeholders Upper-Intermediate or Advanced English Nice to have: hands-on experience implementing AI into products or processes with measurable results Nice to have: proficiency in no-code/low-code tools (n8n, Zapier, Make, Bubble, Bolt, etc.) We strive to make our hiring process fair and comfortable for all candidates. Our process may include one-way video interviews, behavioral assessments, and timed cognitive tests. If you are an individual with a disability or are neurodiverse and need specific accommodations—such as extra time on a test, an alternative communication format, or flexible scheduling—please feel free to let us know. We’re happy to work with you to ensure you can perform at your best.

Location: Portugal OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team. From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy INFUSE is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces. We're looking for a Senior Project Manager with a Business Analysis or Product Management background to lead strategic initiatives end-to-end - from process analysis and solution design through to implementation and automation. You combine strong project management skills with analytical thinking to drive meaningful improvements at both the team and company levels. What You'll Do Lead multiple projects simultaneously across departments, delivering on time, within scope, and on budget Own end-to-end project delivery: planning, solution design, budgeting, resource allocation, and risk management Analyze workflows and business processes to identify inefficiencies and translate them into actionable requirements Drive process improvements through process modeling, data analysis, and gap analysis Lead change management efforts, ensuring smooth transitions and stakeholder buy-in Coordinate cross-functional teams on the integration of systems, processes, and technology solutions Keep stakeholders aligned throughout - requirements gathering, progress updates, and expectation management What We're Looking For 4+ years of project management experience Background in Business Analysis or Product Management Proven track record of improving business processes and implementing changes into products or operations Experience managing cross-functional teams across business and technical stakeholders Upper-Intermediate or Advanced English Nice to have: hands-on experience implementing AI into products or processes with measurable results Nice to have: proficiency in no-code/low-code tools (n8n, Zapier, Make, Bubble, Bolt, etc.) We strive to make our hiring process fair and comfortable for all candidates. Our process may include one-way video interviews, behavioral assessments, and timed cognitive tests. If you are an individual with a disability or are neurodiverse and need specific accommodations—such as extra time on a test, an alternative communication format, or flexible scheduling—please feel free to let us know. We’re happy to work with you to ensure you can perform at your best.

Location: Poland OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team. From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy INFUSE is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces. We're looking for a Senior Project Manager with a Business Analysis or Product Management background to lead strategic initiatives end-to-end - from process analysis and solution design through to implementation and automation. You combine strong project management skills with analytical thinking to drive meaningful improvements at both the team and company levels. What You'll Do Lead multiple projects simultaneously across departments, delivering on time, within scope, and on budget Own end-to-end project delivery: planning, solution design, budgeting, resource allocation, and risk management Analyze workflows and business processes to identify inefficiencies and translate them into actionable requirements Drive process improvements through process modeling, data analysis, and gap analysis Lead change management efforts, ensuring smooth transitions and stakeholder buy-in Coordinate cross-functional teams on the integration of systems, processes, and technology solutions Keep stakeholders aligned throughout - requirements gathering, progress updates, and expectation management What We're Looking For 4+ years of project management experience Background in Business Analysis or Product Management Proven track record of improving business processes and implementing changes into products or operations Experience managing cross-functional teams across business and technical stakeholders Upper-Intermediate or Advanced English Nice to have: hands-on experience implementing AI into products or processes with measurable results Nice to have: proficiency in no-code/low-code tools (n8n, Zapier, Make, Bubble, Bolt, etc.) We strive to make our hiring process fair and comfortable for all candidates. Our process may include one-way video interviews, behavioral assessments, and timed cognitive tests. If you are an individual with a disability or are neurodiverse and need specific accommodations—such as extra time on a test, an alternative communication format, or flexible scheduling—please feel free to let us know. We’re happy to work with you to ensure you can perform at your best.

Location: North Macedonia OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team. From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy INFUSE is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces. We're looking for a Senior Project Manager with a Business Analysis or Product Management background to lead strategic initiatives end-to-end - from process analysis and solution design through to implementation and automation. You combine strong project management skills with analytical thinking to drive meaningful improvements at both the team and company levels. What You'll Do Lead multiple projects simultaneously across departments, delivering on time, within scope, and on budget Own end-to-end project delivery: planning, solution design, budgeting, resource allocation, and risk management Analyze workflows and business processes to identify inefficiencies and translate them into actionable requirements Drive process improvements through process modeling, data analysis, and gap analysis Lead change management efforts, ensuring smooth transitions and stakeholder buy-in Coordinate cross-functional teams on the integration of systems, processes, and technology solutions Keep stakeholders aligned throughout - requirements gathering, progress updates, and expectation management What We're Looking For 4+ years of project management experience Background in Business Analysis or Product Management Proven track record of improving business processes and implementing changes into products or operations Experience managing cross-functional teams across business and technical stakeholders Upper-Intermediate or Advanced English Nice to have: hands-on experience implementing AI into products or processes with measurable results Nice to have: proficiency in no-code/low-code tools (n8n, Zapier, Make, Bubble, Bolt, etc.) We strive to make our hiring process fair and comfortable for all candidates. Our process may include one-way video interviews, behavioral assessments, and timed cognitive tests. If you are an individual with a disability or are neurodiverse and need specific accommodations—such as extra time on a test, an alternative communication format, or flexible scheduling—please feel free to let us know. We’re happy to work with you to ensure you can perform at your best.

Location: Montenegro OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team. From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy INFUSE is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces. We're looking for a Senior Project Manager with a Business Analysis or Product Management background to lead strategic initiatives end-to-end - from process analysis and solution design through to implementation and automation. You combine strong project management skills with analytical thinking to drive meaningful improvements at both the team and company levels. What You'll Do Lead multiple projects simultaneously across departments, delivering on time, within scope, and on budget Own end-to-end project delivery: planning, solution design, budgeting, resource allocation, and risk management Analyze workflows and business processes to identify inefficiencies and translate them into actionable requirements Drive process improvements through process modeling, data analysis, and gap analysis Lead change management efforts, ensuring smooth transitions and stakeholder buy-in Coordinate cross-functional teams on the integration of systems, processes, and technology solutions Keep stakeholders aligned throughout - requirements gathering, progress updates, and expectation management What We're Looking For 4+ years of project management experience Background in Business Analysis or Product Management Proven track record of improving business processes and implementing changes into products or operations Experience managing cross-functional teams across business and technical stakeholders Upper-Intermediate or Advanced English Nice to have: hands-on experience implementing AI into products or processes with measurable results Nice to have: proficiency in no-code/low-code tools (n8n, Zapier, Make, Bubble, Bolt, etc.) We strive to make our hiring process fair and comfortable for all candidates. Our process may include one-way video interviews, behavioral assessments, and timed cognitive tests. If you are an individual with a disability or are neurodiverse and need specific accommodations—such as extra time on a test, an alternative communication format, or flexible scheduling—please feel free to let us know. We’re happy to work with you to ensure you can perform at your best.

Location: Hungary OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team. From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy INFUSE is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces. We're looking for a Senior Project Manager with a Business Analysis or Product Management background to lead strategic initiatives end-to-end - from process analysis and solution design through to implementation and automation. You combine strong project management skills with analytical thinking to drive meaningful improvements at both the team and company levels. What You'll Do Lead multiple projects simultaneously across departments, delivering on time, within scope, and on budget Own end-to-end project delivery: planning, solution design, budgeting, resource allocation, and risk management Analyze workflows and business processes to identify inefficiencies and translate them into actionable requirements Drive process improvements through process modeling, data analysis, and gap analysis Lead change management efforts, ensuring smooth transitions and stakeholder buy-in Coordinate cross-functional teams on the integration of systems, processes, and technology solutions Keep stakeholders aligned throughout - requirements gathering, progress updates, and expectation management What We're Looking For 4+ years of project management experience Background in Business Analysis or Product Management Proven track record of improving business processes and implementing changes into products or operations Experience managing cross-functional teams across business and technical stakeholders Upper-Intermediate or Advanced English Nice to have: hands-on experience implementing AI into products or processes with measurable results Nice to have: proficiency in no-code/low-code tools (n8n, Zapier, Make, Bubble, Bolt, etc.) We strive to make our hiring process fair and comfortable for all candidates. Our process may include one-way video interviews, behavioral assessments, and timed cognitive tests. If you are an individual with a disability or are neurodiverse and need specific accommodations—such as extra time on a test, an alternative communication format, or flexible scheduling—please feel free to let us know. We’re happy to work with you to ensure you can perform at your best.

Location: Greece OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team. From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy INFUSE is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces. We're looking for a Senior Project Manager with a Business Analysis or Product Management background to lead strategic initiatives end-to-end - from process analysis and solution design through to implementation and automation. You combine strong project management skills with analytical thinking to drive meaningful improvements at both the team and company levels. What You'll Do Lead multiple projects simultaneously across departments, delivering on time, within scope, and on budget Own end-to-end project delivery: planning, solution design, budgeting, resource allocation, and risk management Analyze workflows and business processes to identify inefficiencies and translate them into actionable requirements Drive process improvements through process modeling, data analysis, and gap analysis Lead change management efforts, ensuring smooth transitions and stakeholder buy-in Coordinate cross-functional teams on the integration of systems, processes, and technology solutions Keep stakeholders aligned throughout - requirements gathering, progress updates, and expectation management What We're Looking For 4+ years of project management experience Background in Business Analysis or Product Management Proven track record of improving business processes and implementing changes into products or operations Experience managing cross-functional teams across business and technical stakeholders Upper-Intermediate or Advanced English Nice to have: hands-on experience implementing AI into products or processes with measurable results Nice to have: proficiency in no-code/low-code tools (n8n, Zapier, Make, Bubble, Bolt, etc.) We strive to make our hiring process fair and comfortable for all candidates. Our process may include one-way video interviews, behavioral assessments, and timed cognitive tests. If you are an individual with a disability or are neurodiverse and need specific accommodations—such as extra time on a test, an alternative communication format, or flexible scheduling—please feel free to let us know. We’re happy to work with you to ensure you can perform at your best.

Location: Czechia OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team. From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy INFUSE is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces. We're looking for a Senior Project Manager with a Business Analysis or Product Management background to lead strategic initiatives end-to-end - from process analysis and solution design through to implementation and automation. You combine strong project management skills with analytical thinking to drive meaningful improvements at both the team and company levels. What You'll Do Lead multiple projects simultaneously across departments, delivering on time, within scope, and on budget Own end-to-end project delivery: planning, solution design, budgeting, resource allocation, and risk management Analyze workflows and business processes to identify inefficiencies and translate them into actionable requirements Drive process improvements through process modeling, data analysis, and gap analysis Lead change management efforts, ensuring smooth transitions and stakeholder buy-in Coordinate cross-functional teams on the integration of systems, processes, and technology solutions Keep stakeholders aligned throughout - requirements gathering, progress updates, and expectation management What We're Looking For 4+ years of project management experience Background in Business Analysis or Product Management Proven track record of improving business processes and implementing changes into products or operations Experience managing cross-functional teams across business and technical stakeholders Upper-Intermediate or Advanced English Nice to have: hands-on experience implementing AI into products or processes with measurable results Nice to have: proficiency in no-code/low-code tools (n8n, Zapier, Make, Bubble, Bolt, etc.) We strive to make our hiring process fair and comfortable for all candidates. Our process may include one-way video interviews, behavioral assessments, and timed cognitive tests. If you are an individual with a disability or are neurodiverse and need specific accommodations—such as extra time on a test, an alternative communication format, or flexible scheduling—please feel free to let us know. We’re happy to work with you to ensure you can perform at your best.