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Location: Yerevan, Armenia Teach English Online! Stable Class Hours = Stable Income Fixed Student & Teacher pairing Long-term employment only! (1 year+) About YiYiEnglish: Since 2017, YiYiEnglish has been providing high quality English lessons to students in China. Our goal is to provide an excellent, accessible educational opportunity to our students. If you’re a qualified teacher who has a passion for teaching, you’ve found the perfect place! Working With YiYiEnglish: YiYiEnglish puts the upmost care and attention to our teachers. We will be alongside you every step of the way from the application process to our boot camp to your very first student and beyond. Our business practice requires close collaboration with teachers, so you’ll have your own dedicated associate to ask questions to, receive feedback from, and to discuss student related topics. All of our students subscribe to a regular schedule. This means that our teachers will have a consistent schedule that will be stable throughout your contract with us. This will allow teachers to build relationships with their students to better understand their strengths, weaknesses, learning styles, and interests in order to provide the best learning outcomes possible. Regular students also provides teachers with financial security since your weekly schedule will be consistent and reliable. Because of our model of pairing students with teachers, all of our teachers need to have stable, fixed schedules throughout your contract with us. No more stressing about your schedule each day! Teaching Philosophy: Learning matters, it’s important. Educational progress, development, and success are a priority at YiYiEnglish. We genuinely care whether students learn, hone, and master English. We understand the burden of responsibility of introducing young students to English. It’s our collective responsibility to provide our students with a warm, caring, and judgement free learning space so they can develop a love for English. If done properly, the impact that we can make on our student’s lives can be consequential and life changing. If you share our passion for teaching then YiYiEnglish is the perfect place for you! Who We’re Looking For: YiYiEnglish relies on our teachers to exemplify our teaching philosophy. We want teachers who genuinely care about their students. We want teachers who take their work seriously and who can show that they are responsible and passionate teachers. Native or near native pronunciation Great communication skills Commitment to responsibility Experience working in English as a Second Language (ESL/TESL) preferred High-speed internet connection Access to a HD camera and mic Bachelors degree TEFL/TESOL/CETL or equivalent Our Application Process: Complete your online job application. Complete an initial set of video questions. Conduct a live demo lesson to showcase your skills. Sign a contract and start teaching!

Location: United States Teach English Online! Stable Class Hours = Stable Income Fixed Student & Teacher pairing Long-term employment only! (1 year+) About YiYiEnglish: Since 2017, YiYiEnglish has been providing high quality English lessons to students in China. Our goal is to provide an excellent, accessible educational opportunity to our students. If you’re a qualified teacher who has a passion for teaching, you’ve found the perfect place! Working With YiYiEnglish: YiYiEnglish puts the upmost care and attention to our teachers. We will be alongside you every step of the way from the application process to our boot camp to your very first student and beyond. Our business practice requires close collaboration with teachers, so you’ll have your own dedicated associate to ask questions to, receive feedback from, and to discuss student related topics. All of our students subscribe to a regular schedule. This means that our teachers will have a consistent schedule that will be stable throughout your contract with us. This will allow teachers to build relationships with their students to better understand their strengths, weaknesses, learning styles, and interests in order to provide the best learning outcomes possible. Regular students also provides teachers with financial security since your weekly schedule will be consistent and reliable. Because of our model of pairing students with teachers, all of our teachers need to have stable, fixed schedules throughout your contract with us. No more stressing about your schedule each day! Teaching Philosophy: Learning matters, it’s important. Educational progress, development, and success are a priority at YiYiEnglish. We genuinely care whether students learn, hone, and master English. We understand the burden of responsibility of introducing young students to English. It’s our collective responsibility to provide our students with a warm, caring, and judgement free learning space so they can develop a love for English. If done properly, the impact that we can make on our student’s lives can be consequential and life changing. If you share our passion for teaching then YiYiEnglish is the perfect place for you! Who We’re Looking For: YiYiEnglish relies on our teachers to exemplify our teaching philosophy. We want teachers who genuinely care about their students. We want teachers who take their work seriously and who can show that they are responsible and passionate teachers. Native or near native pronunciation Great communication skills Commitment to responsibility Experience working in English as a Second Language (ESL/TESL) preferred High-speed internet connection Access to a HD camera and mic Bachelors degree TEFL/TESOL/CETL or equivalent [REQUIRED] Fixed schedule for a minimum of 6 months Our Application Process: Complete your online job application. Complete an initial set of video questions. Conduct a live demo lesson to showcase your skills. Sign a contract and start teaching!

Location: United States Teach English Online! Stable Class Hours = Stable Income Fixed Student & Teacher pairing Long-term employment only! (1 year+) About YiYiEnglish: Since 2017, YiYiEnglish has been providing high quality English lessons to students in China. Our goal is to provide an excellent, accessible educational opportunity to our students. If you’re a qualified teacher who has a passion for teaching, you’ve found the perfect place! Working With YiYiEnglish: YiYiEnglish puts the upmost care and attention to our teachers. We will be alongside you every step of the way from the application process to our boot camp to your very first student and beyond. Our business practice requires close collaboration with teachers, so you’ll have your own dedicated associate to ask questions to, receive feedback from, and to discuss student related topics. All of our students subscribe to a regular schedule. This means that our teachers will have a consistent schedule that will be stable throughout your contract with us. This will allow teachers to build relationships with their students to better understand their strengths, weaknesses, learning styles, and interests in order to provide the best learning outcomes possible. Regular students also provides teachers with financial security since your weekly schedule will be consistent and reliable. Because of our model of pairing students with teachers, all of our teachers need to have stable, fixed schedules throughout your contract with us. No more stressing about your schedule each day! Teaching Philosophy: Learning matters, it’s important. Educational progress, development, and success are a priority at YiYiEnglish. We genuinely care whether students learn, hone, and master English. We understand the burden of responsibility of introducing young students to English. It’s our collective responsibility to provide our students with a warm, caring, and judgement free learning space so they can develop a love for English. If done properly, the impact that we can make on our student’s lives can be consequential and life changing. If you share our passion for teaching then YiYiEnglish is the perfect place for you! Who We’re Looking For: YiYiEnglish relies on our teachers to exemplify our teaching philosophy. We want teachers who genuinely care about their students. We want teachers who take their work seriously and who can show that they are responsible and passionate teachers. Native or near native pronunciation Great communication skills Commitment to responsibility Experience working in English as a Second Language (ESL/TESL) preferred High-speed internet connection Access to a HD camera and mic Bachelors degree TEFL/TESOL/CETL or equivalent [REQUIRED] Fixed schedule for a minimum of 6 months Our Application Process: Complete your online job application. Complete an initial set of video questions. Conduct a live demo lesson to showcase your skills. Sign a contract and start teaching! Simone

Location: United States Teach English Online! Stable Class Hours = Stable Income Fixed Student & Teacher pairing Long-term employment only! (1 year+) About YiYiEnglish: Since 2017, YiYiEnglish has been providing high quality English lessons to students in China. Our goal is to provide an excellent, accessible educational opportunity to our students. If you’re a qualified teacher who has a passion for teaching, you’ve found the perfect place! Working With YiYiEnglish: YiYiEnglish puts the upmost care and attention to our teachers. We will be alongside you every step of the way from the application process to our boot camp to your very first student and beyond. Our business practice requires close collaboration with teachers, so you’ll have your own dedicated associate to ask questions to, receive feedback from, and to discuss student related topics. All of our students subscribe to a regular schedule. This means that our teachers will have a consistent schedule that will be stable throughout your contract with us. This will allow teachers to build relationships with their students to better understand their strengths, weaknesses, learning styles, and interests in order to provide the best learning outcomes possible. Regular students also provides teachers with financial security since your weekly schedule will be consistent and reliable. Because of our model of pairing students with teachers, all of our teachers need to have stable, fixed schedules throughout your contract with us. No more stressing about your schedule each day! Teaching Philosophy: Learning matters, it’s important. Educational progress, development, and success are a priority at YiYiEnglish. We genuinely care whether students learn, hone, and master English. We understand the burden of responsibility of introducing young students to English. It’s our collective responsibility to provide our students with a warm, caring, and judgement free learning space so they can develop a love for English. If done properly, the impact that we can make on our student’s lives can be consequential and life changing. If you share our passion for teaching then YiYiEnglish is the perfect place for you! Who We’re Looking For: YiYiEnglish relies on our teachers to exemplify our teaching philosophy. We want teachers who genuinely care about their students. We want teachers who take their work seriously and who can show that they are responsible and passionate teachers. Native or near native pronunciation Great communication skills Commitment to responsibility Experience working in English as a Second Language (ESL/TESL) preferred High-speed internet connection Access to a HD camera and mic Bachelors degree TEFL/TESOL/CETL or equivalent [REQUIRED] Fixed schedule for a minimum of 6 months Our Application Process: Complete your online job application. Complete an initial set of video questions. Conduct a live demo lesson to showcase your skills. Sign a contract and start teaching!

Location: Iowa City, United States Teach English Online! Stable Class Hours = Stable Income Fixed Student & Teacher pairing Long-term employment only! (1 year+) About YiYiEnglish: Since 2017, YiYiEnglish has been providing high quality English lessons to students in China. Our goal is to provide an excellent, accessible educational opportunity to our students. If you’re a qualified teacher who has a passion for teaching, you’ve found the perfect place! Working With YiYiEnglish: YiYiEnglish puts the upmost care and attention to our teachers. We will be alongside you every step of the way from the application process to our boot camp to your very first student and beyond. Our business practice requires close collaboration with teachers, so you’ll have your own dedicated associate to ask questions to, receive feedback from, and to discuss student related topics. All of our students subscribe to a regular schedule. This means that our teachers will have a consistent schedule that will be stable throughout your contract with us. This will allow teachers to build relationships with their students to better understand their strengths, weaknesses, learning styles, and interests in order to provide the best learning outcomes possible. Regular students also provides teachers with financial security since your weekly schedule will be consistent and reliable. Because of our model of pairing students with teachers, all of our teachers need to have stable, fixed schedules throughout your contract with us. No more stressing about your schedule each day! Teaching Philosophy: Learning matters, it’s important. Educational progress, development, and success are a priority at YiYiEnglish. We genuinely care whether students learn, hone, and master English. We understand the burden of responsibility of introducing young students to English. It’s our collective responsibility to provide our students with a warm, caring, and judgement free learning space so they can develop a love for English. If done properly, the impact that we can make on our student’s lives can be consequential and life changing. If you share our passion for teaching then YiYiEnglish is the perfect place for you! Who We’re Looking For: YiYiEnglish relies on our teachers to exemplify our teaching philosophy. We want teachers who genuinely care about their students. We want teachers who take their work seriously and who can show that they are responsible and passionate teachers. Native or near native pronunciation Great communication skills Commitment to responsibility Experience working in English as a Second Language (ESL/TESL) preferred High-speed internet connection Access to a HD camera and mic Bachelors degree TEFL/TESOL/CETL or equivalent [REQUIRED] Fixed schedule for a minimum of 6 months Our Application Process: Complete your online job application. Complete an initial set of video questions. Conduct a live demo lesson to showcase your skills. Sign a contract and start teaching!

Location: Busan, Korea, Republic of Teach English Online! Stable Class Hours = Stable Income Fixed Student & Teacher pairing Long-term employment only! (1 year+) About YiYiEnglish: Since 2017, YiYiEnglish has been providing high quality English lessons to students in China. Our goal is to provide an excellent, accessible educational opportunity to our students. If you’re a qualified teacher who has a passion for teaching, you’ve found the perfect place! Working With YiYiEnglish: YiYiEnglish puts the upmost care and attention to our teachers. We will be alongside you every step of the way from the application process to our boot camp to your very first student and beyond. Our business practice requires close collaboration with teachers, so you’ll have your own dedicated associate to ask questions to, receive feedback from, and to discuss student related topics. All of our students subscribe to a regular schedule. This means that our teachers will have a consistent schedule that will be stable throughout your contract with us. This will allow teachers to build relationships with their students to better understand their strengths, weaknesses, learning styles, and interests in order to provide the best learning outcomes possible. Regular students also provides teachers with financial security since your weekly schedule will be consistent and reliable. Because of our model of pairing students with teachers, all of our teachers need to have stable, fixed schedules throughout your contract with us. No more stressing about your schedule each day! Teaching Philosophy: Learning matters, it’s important. Educational progress, development, and success are a priority at YiYiEnglish. We genuinely care whether students learn, hone, and master English. We understand the burden of responsibility of introducing young students to English. It’s our collective responsibility to provide our students with a warm, caring, and judgement free learning space so they can develop a love for English. If done properly, the impact that we can make on our student’s lives can be consequential and life changing. If you share our passion for teaching then YiYiEnglish is the perfect place for you! Who We’re Looking For: YiYiEnglish relies on our teachers to exemplify our teaching philosophy. We want teachers who genuinely care about their students. We want teachers who take their work seriously and who can show that they are responsible and passionate teachers. Native or near native pronunciation Great communication skills Commitment to responsibility Experience working in English as a Second Language (ESL/TESL) preferred High-speed internet connection Access to a HD camera and mic Bachelors degree TEFL/TESOL/CETL or equivalent [REQUIRED] Fixed schedule for a minimum of 6 months Our Application Process: Complete your online job application. Complete an initial set of video questions. Conduct a live demo lesson to showcase your skills. Sign a contract and start teaching!

Location: Portland, United States Teach English Online! Stable Class Hours = Stable Income Fixed Student & Teacher pairing Long-term employment only! (1 year+) About YiYiEnglish: Since 2017, YiYiEnglish has been providing high quality English lessons to students in China. Our goal is to provide an excellent, accessible educational opportunity to our students. If you’re a qualified teacher who has a passion for teaching, you’ve found the perfect place! Working With YiYiEnglish: YiYiEnglish puts the upmost care and attention to our teachers. We will be alongside you every step of the way from the application process to our boot camp to your very first student and beyond. Our business practice requires close collaboration with teachers, so you’ll have your own dedicated associate to ask questions to, receive feedback from, and to discuss student related topics. All of our students subscribe to a regular schedule. This means that our teachers will have a consistent schedule that will be stable throughout your contract with us. This will allow teachers to build relationships with their students to better understand their strengths, weaknesses, learning styles, and interests in order to provide the best learning outcomes possible. Regular students also provides teachers with financial security since your weekly schedule will be consistent and reliable. Because of our model of pairing students with teachers, all of our teachers need to have stable, fixed schedules throughout your contract with us. No more stressing about your schedule each day! Teaching Philosophy: Learning matters, it’s important. Educational progress, development, and success are a priority at YiYiEnglish. We genuinely care whether students learn, hone, and master English. We understand the burden of responsibility of introducing young students to English. It’s our collective responsibility to provide our students with a warm, caring, and judgement free learning space so they can develop a love for English. If done properly, the impact that we can make on our student’s lives can be consequential and life changing. If you share our passion for teaching then YiYiEnglish is the perfect place for you! Who We’re Looking For: YiYiEnglish relies on our teachers to exemplify our teaching philosophy. We want teachers who genuinely care about their students. We want teachers who take their work seriously and who can show that they are responsible and passionate teachers. Native or near native pronunciation Great communication skills Commitment to responsibility Experience working in English as a Second Language (ESL/TESL) preferred High-speed internet connection Access to a HD camera and mic Bachelors degree TEFL/TESOL/CETL or equivalent [REQUIRED] Fixed schedule for a minimum of 6 months Our Application Process: Complete your online job application. Complete an initial set of video questions. Conduct a live demo lesson to showcase your skills. Sign a contract and start teaching!

Location: Boston, United States Teach English Online! Stable Class Hours = Stable Income Fixed Student & Teacher pairing Long-term employment only! (1 year+) About YiYiEnglish: Since 2017, YiYiEnglish has been providing high quality English lessons to students in China. Our goal is to provide an excellent, accessible educational opportunity to our students. If you’re a qualified teacher who has a passion for teaching, you’ve found the perfect place! Working With YiYiEnglish: YiYiEnglish puts the upmost care and attention to our teachers. We will be alongside you every step of the way from the application process to our boot camp to your very first student and beyond. Our business practice requires close collaboration with teachers, so you’ll have your own dedicated associate to ask questions to, receive feedback from, and to discuss student related topics. All of our students subscribe to a regular schedule. This means that our teachers will have a consistent schedule that will be stable throughout your contract with us. This will allow teachers to build relationships with their students to better understand their strengths, weaknesses, learning styles, and interests in order to provide the best learning outcomes possible. Regular students also provides teachers with financial security since your weekly schedule will be consistent and reliable. Because of our model of pairing students with teachers, all of our teachers need to have stable, fixed schedules throughout your contract with us. No more stressing about your schedule each day! Teaching Philosophy: Learning matters, it’s important. Educational progress, development, and success are a priority at YiYiEnglish. We genuinely care whether students learn, hone, and master English. We understand the burden of responsibility of introducing young students to English. It’s our collective responsibility to provide our students with a warm, caring, and judgement free learning space so they can develop a love for English. If done properly, the impact that we can make on our student’s lives can be consequential and life changing. If you share our passion for teaching then YiYiEnglish is the perfect place for you! Who We’re Looking For: YiYiEnglish relies on our teachers to exemplify our teaching philosophy. We want teachers who genuinely care about their students. We want teachers who take their work seriously and who can show that they are responsible and passionate teachers. Native or near native pronunciation Great communication skills Commitment to responsibility Experience working in English as a Second Language (ESL/TESL) preferred High-speed internet connection Access to a HD camera and mic Bachelors degree TEFL/TESOL/CETL or equivalent [REQUIRED] Fixed schedule for a minimum of 6 months Our Application Process: Complete your online job application. Complete an initial set of video questions. Conduct a live demo lesson to showcase your skills. Sign a contract and start teaching!

Location: Cincinnati, United States Teach English Online! Stable Class Hours = Stable Income Fixed Student & Teacher pairing Long-term employment only! (1 year+) About YiYiEnglish: Since 2017, YiYiEnglish has been providing high quality English lessons to students in China. Our goal is to provide an excellent, accessible educational opportunity to our students. If you’re a qualified teacher who has a passion for teaching, you’ve found the perfect place! Working With YiYiEnglish: YiYiEnglish puts the upmost care and attention to our teachers. We will be alongside you every step of the way from the application process to our boot camp to your very first student and beyond. Our business practice requires close collaboration with teachers, so you’ll have your own dedicated associate to ask questions to, receive feedback from, and to discuss student related topics. All of our students subscribe to a regular schedule. This means that our teachers will have a consistent schedule that will be stable throughout your contract with us. This will allow teachers to build relationships with their students to better understand their strengths, weaknesses, learning styles, and interests in order to provide the best learning outcomes possible. Regular students also provides teachers with financial security since your weekly schedule will be consistent and reliable. Because of our model of pairing students with teachers, all of our teachers need to have stable, fixed schedules throughout your contract with us. No more stressing about your schedule each day! Teaching Philosophy: Learning matters, it’s important. Educational progress, development, and success are a priority at YiYiEnglish. We genuinely care whether students learn, hone, and master English. We understand the burden of responsibility of introducing young students to English. It’s our collective responsibility to provide our students with a warm, caring, and judgement free learning space so they can develop a love for English. If done properly, the impact that we can make on our student’s lives can be consequential and life changing. If you share our passion for teaching then YiYiEnglish is the perfect place for you! Who We’re Looking For: YiYiEnglish relies on our teachers to exemplify our teaching philosophy. We want teachers who genuinely care about their students. We want teachers who take their work seriously and who can show that they are responsible and passionate teachers. Native or near native pronunciation Great communication skills Commitment to responsibility Experience working in English as a Second Language (ESL/TESL) preferred High-speed internet connection Access to a HD camera and mic Bachelors degree TEFL/TESOL/CETL or equivalent [REQUIRED] Fixed schedule for a minimum of 6 months Our Application Process: Complete your online job application. Complete an initial set of video questions. Conduct a live demo lesson to showcase your skills. Sign a contract and start teaching!

Location: Bangalore Principal UI Engineer Location: Bengaluru, India (Hybrid) About Reltio At Reltio®, an SAP Company, we believe data should fuel your success in the enterprise AI era. Our  Context Intelligence Platform turns fragmented data into a trusted, connected context so AI agents and systems can act with expert-level judgement at enterprise scale. Reltio’s cloud-native SaaS platform harmonizes, unifies, and governs data across sources and formats—including unstructured data—in real time, turning them into data assets that can be mobilized in milliseconds to any application, user, or AI agent. Trusted by more than 200 of the world’s largest brands across industries such as life sciences, financial services, healthcare, and technology, we fuel frictionless operations and help enterprises accelerate  innovation and reduce risk. At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence. Reltio has earned numerous awards and industry and analyst recognition for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk! Role Overview As a Principal UI Engineer, you will define and lead the frontend architecture for Reltio's next-generation cloud platform. You'll collaborate with Product Management, UX, Backend Engineering, and Platform teams to deliver scalable, high-performance applications used by Fortune 500 customers worldwide. This role combines hands-on engineering with technical leadership. You'll mentor engineers, establish engineering best practices, influence product direction, and help shape the future of Reltio's user experience. What You'll Do Lead the architecture, design, and development of complex enterprise-scale web applications. Drive frontend technology strategy across multiple product teams. Build reusable UI frameworks, shared component libraries, and design system integrations. Champion modern frontend engineering practices including performance optimization, accessibility, testing, observability, and security. Partner closely with Product Managers and UX Designers to translate complex workflows into intuitive user experiences. Collaborate with backend teams to design scalable APIs and end-to-end solutions. Influence technical decisions through architecture reviews and design discussions. Mentor senior engineers and help establish a culture of engineering excellence. Improve developer productivity through tooling, automation, CI/CD, and frontend platform initiatives. Stay current with emerging frontend technologies and evaluate their adoption where appropriate. Lead technical initiatives spanning multiple engineering teams. What You'll Bring Required Qualifications 12+ years of software engineering experience, with at least 8+ years focused on frontend development. Deep expertise in JavaScript, TypeScript, HTML5, and CSS3. Strong experience with React and modern frontend ecosystems. Proven experience designing large-scale SPA architectures. Strong understanding of state management (Redux, Zustand, Context API, MobX, or similar). Experience with micro-frontend architectures. Expertise in frontend performance optimization and web vitals. Experience building reusable component libraries and design systems. Strong understanding of REST APIs, GraphQL, and frontend-backend integration. Experience with automated testing using Jest, React Testing Library, Cypress, or Playwright. Familiarity with modern build tools including Vite, Webpack, Rollup, or ESBuild. Experience with CI/CD pipelines and cloud-native development environments. Strong debugging and performance profiling skills. Excellent communication and stakeholder management skills. Preferred Qualifications Experience building enterprise SaaS products. Experience with cloud platforms such as AWS, Azure, or GCP. Familiarity with Kubernetes and containerized deployments. Experience with Node.js and backend development. Knowledge of security best practices, including OAuth2, JWT, SSO, and secure frontend development. Experience with accessibility (WCAG 2.1 AA) and internationalization. Exposure to AI-assisted developer tools and AI-powered user experiences. Contributions to open-source projects or technical communities. Reltio is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reltio is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Location: Remote - Singapore, Remote - APAC Who We Are: Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts. Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it. Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator. Our Team Members: We're a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond! We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply. Your Role: As a Staff Software Engineer, you will be responsible for architecting, designing, and implementing the systems and services that form Alpaca's foundation and empower millions of users who trade billions of dollars worth of assets. You will serve as a technical leader with extensive influence that goes beyond the immediate team to affect the entire product's technical direction. You will be the founding technical lead for Singapore and the broader SEA region: leading regional recruitment, leading cross-functional projects, mentoring talent on our engineering principles and practices, and fostering Alpaca culture in the region. As the lead, you will also serve as the operational reliability and engineering lead and the incident commander during regional business hours, ensuring proactive 24x7 stability. For this role, we are seeking a backend engineer who has built the middle- and back-office systems that are a broker-dealer's system of record — customer account management and KYC, pre-trade controls such as buying-power validation, post-trade processing, double-entry ledgers and books-and-records, clearing and settlement, custody, corporate actions, reconciliation, and regulatory reporting — for a firm serving end investors. This is not a front-office trading-systems role: experience limited to sell-side market-making, low-latency/high-frequency execution, quantitative trading strategy, or exchange-side trading infrastructure is not sufficient on its own. The ideal candidate has a track record of architecting solutions that span multiple products or services, acts as a mentor and consultant providing strategic technical insights, and can take a platform into new markets repeatedly as Alpaca expands across SEA. Things You Get To Do: Architect and design highly scalable, mission-critical brokerage systems spanning multiple products or services. Develop and enhance middle- and back-office systems, including gRPC microservices, APIs, and third-party vendor integrations. Build customer account/PII systems, KYC/CDD/AML controls, and pre-trade multi-currency buying-power and margin engines. Partner with core teams to extend frameworks for regional languages, currencies, and regulations, starting with Singapore and expanding to SEA markets. Provide strategic technical insights and mentor engineers to shape the long-term engineering roadmap and foster technical growth. Lead cross-functional projects and establish engineering standards, code review practices, and decision-making frameworks. Serve as incident commander and operational reliability lead during regional business hours to ensure proactive 24/7 stability. Participate in on-call rotations and ensure timely response to production issues. Attend meetings held during Singapore business hours and occasional meetings with teams in other regions (including Japan, US, and EU). Lead technical integrations and recruitment for market launches, engaging with regional stakeholders and regulators like the MAS. Who You Are (Must-Haves): Business-level English fluency, with the ability to collaborate effectively in English-only team meetings, design discussions, code reviews, and written documentation. Extensive hands-on experience building broker-dealer middle- and back-office systems of record (clearing, settlement, custody, corporate actions, reconciliation) serving end investors rather than trading desks. Proven track record architecting and developing complex financial systems grounded in a double-entry ledger and books-and-records model. Deep experience engineering customer account management infrastructure with sensitive PII handling, alongside KYC/CDD/AML and sanctions screening across the full account lifecycle. Demonstrated experience implementing pre-trade risk and eligibility controls, including real-time multi-currency buying-power calculation, margin requirements, and order validation. Advanced proficiency in Go or similar modern backend languages, with extensive production experience designing high-throughput REST and gRPC microservices. Deep architectural background in domain-driven design (DDD) and event-driven distributed systems for high-availability financial applications. Thorough familiarity with Singapore regulatory requirements (MAS, Securities and Futures Act, MAS Notice SFA04-N02 on AML/CFT) and broader Southeast Asian financial markets. Working knowledge of regional data protection laws and compliance standards for sensitive client data, specifically the Singapore PDPA. Proven ability to balance hands-on architecture with leadership, mentoring engineers, driving technical decisions, and shaping roadmaps beyond the immediate team. Ability to lead and troubleshoot incidents or bugs with authority during Singapore business hours. Who You Might Be (Nice-To-Haves): Residence in Singapore Experience launching products in multiple SEA markets (e.g., Indonesia, Malaysia, Thailand, Vietnam, Philippines) Proficiency in an additional regional language (e.g., Mandarin, Bahasa Indonesia/Malay, Thai, Vietnamese) Experience working in a startup or fast-growing technology company Experience managing vendors and organizational budgeting Experience with microservices, service mesh, and distributed systems at scale; cloud platforms (GCP, AWS, Azure) and Kubernetes How We Take Care of You: Competitive Salary & Stock Options Health Benefits New Hire Home-Office Setup: One-time USD $500 Monthly Stipend: USD $150 per month via a Brex Card Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. Recruitment Privacy Policy

Location: Remote - Latin America; Remote- United States Workplace: Remote Hi, I'm Joe, Head of Customer Success at Whippy. I'm hiring an entrepreneurial Associate Customer Success Manager to retain and grow a dedicated book of customers. This role is built for someone early in their career (0-1 years of experience), and new grads are welcome. You'll ramp alongside me and experienced teammates, then take ownership of your own customers as you prove you're ready.   WHY I'M HIRING At Whippy, we view Customer Success as a revenue engine, not a cost center, because if customers don't get value from a tool, they'll leave. Whippy has six incredible products today because we've always built alongside our customers. That's how we evolved from a simple texting platform to now powering calls, texts, email, AI agents, and complex messaging and business automations for over 1,000 businesses. We ship fast to meet our customers' needs. Most customers start with one use case, like a staffing firm using an AI voice agent to screen candidates. They stay and grow because they see real ROI, then expand use cases until Whippy becomes the infrastructure their business runs on. Your job is to drive that growth: make their first outcome happen during onboarding and implementation, uncover the next problem, and help them get even more value. In this role, you'll mainly work with customers in the staffing industry. Their data flows into Whippy from their ATS, most often TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn, so you'll learn how staffing firms recruit and place talent, and how to build on top of their data. Our customer success team has taken staffing customers from an initial $12K deal to $180K ARR because customers like Your Employment Solutions https://www.linkedin.com/company/your-employment-solutions/ are getting over $1M in ROI using Whippy to augment their teams and beat the competition. You'll help us grow more customers by deeply understanding their desired outcomes, helping them achieve those outcomes, and providing an exceptional experience along the way. This is one of those rare jobs with massive growth and learning opportunities: there's no bureaucracy here, and we're still early in building a world-class customer success team. You'll have a crucial role to play, and fresh ideas, feedback, and experimentation are always encouraged because we double down on wins and quickly pivot when ideas don't work out. You'll work alongside our six-person customer success team and report directly to me. I'll provide the support, coaching, tools, and data to do the best work of your career here, plus the variable comp to get well rewarded when you deliver results. I'm looking for someone who wants to be technical, strategic, and commercial, all in one. Technical as in you enjoy mastering the product and finding the best solutions for our customers. Strategic as in you deeply understand your customers' pain points and always have a plan to solve them. Commercial as in you have pricing awareness and understand the retention and expansion risks and opportunities in your book.   SOME THINGS YOU'LL DO - Own a book of business end to end, from onboarding through renewal and expansion, as the single point of contact and trusted advisor. - Run a proactive cadence on every account: prepared calls, clear agendas, mutual success plans, and follow-through. - Become a product and customer expert. Master Whippy's products and know your customers' business well enough to build the workflows, AI agents, and automations that solve their problems. - Learn fast. Shadow calls, get hands-on coaching from me, and take on more ownership every month. - Pick up the phone. Reach out proactively, ask the question instead of guessing, and get ahead of problems before they turn into escalations. - Own your gross and net revenue retention, and get rewarded for beating targets. - Tie usage to business outcomes, and report value back in the metrics customers actually care about. - Spot expansion signals and hand warm leads to sales when usage outgrows the contract. - Turn wins into case studies, references, and testimonials that help sales win the next customer. - Tell customers the truth, steering them away from work that won't move their business and toward the work that will. - Advocate for the customer. Feed what you hear to product, sales, and engineering so we build the right things. - Experiment and iterate. If you have an idea to do something better, do it and document what you learn.   OUR CUSTOMER SUCCESS VALUES This is a high-performance environment, and I'll coach and support you through it. You'll be challenged, coached, and you'll always know where you stand. CS is a team sport, so it's okay to ask for help, experiment, fail, and pivot. A few things that are true here: - Everyone is a builder. Our team builds in the product without engineering, and the best product ideas come from you, the person closest to the customer. We use AI to move fast, but we own our work, verify every fact, and don't ship slop. - We lead with expertise, not order-taking. We get curious about the why behind every request, and we say no when no is the right answer. - We work like owners, not clock-watchers. We care about outcomes, not hours. We take initiative, pick up the phone, and work obsessively on the problem in front of us. - CS is a revenue engine, not a cost center. We treat it as the growth engine of the company and pay for results.   WHAT WE'RE LOOKING FOR - Communication above all. This is the number one predictor of success in this role. You overcommunicate by default with customers, your team, and me. You're clear in writing and on calls, you set expectations, and you never leave people guessing. - Fast and proactive. You process information quickly, ask for what you need instead of waiting, and show up to every call prepared. - Curious, coachable, and low-ego. You're a fast learner who wants feedback, digs into the why behind every request, and gets better quickly. - Comfortable getting technical. You don't need to code, but you're the kind of person who enjoys taking a tool apart, figuring out how it works, and building something useful with it. - Strategic and commercial. You see usage and growth, not just tickets, and you're comfortable owning a number and an upgrade conversation. - Opinionated about customer experience. Good strategic advice needs well-formed views, so have them. - Self-directed. You take initiative, stay organized without being told, and run your own book without anyone managing your calendar. Calm under pressure. - 0-1 years of experience, and new grads are welcome. A STEM or technical degree, or something that shows you're entrepreneurial (you started, built, or ran something), matters more to us than past job titles. Customer-facing internships or jobs are a plus. - Bonus points for experience in the staffing industry or with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn. - Based in Latin America or the US, with fluent written and spoken English, and able to work Eastern hours (we start at 8am ET).   YOU'LL THRIVE HERE IF... - You're technical and love to build. - You're entrepreneurial. You treat your accounts like your own business and get energy from building from scratch. - You're a consultative problem solver. You dig into the why behind what a customer asks and recommend the right solution, even when it's not the one they came in asking for. - This sounds like fun to you: a customer wants to launch a complex, time-sensitive campaign across calls and texts, isn't sure how to structure it, and their team is stretched thin. You roll up your sleeves, map their goal to the product, and build it with them. - You thrive in a fast, evolving startup and you're excited to help build a customer success program from the ground up.   ABOUT WHIPPY Whippy is a communication, automation, and AI agent platform. You reach customers across calls, texts, and email, at scale through personalized blasts and automated drips, with every message landing in one shared inbox. Replies get auto-assigned to a teammate, picked up by an AI agent, or carried forward by an automation. Once a conversation wraps, Whippy pushes the data you care about back into your systems in the exact format you need. It's true two-way dialogue on every channel that cuts the repetitive work and frees teams to focus on the human work that drives revenue, without adding headcount. We're industry agnostic, with our biggest wins so far in staffing, healthcare, and other in-person businesses going through digital transformations. We're bootstrapped, profitable, and growing fast, with over 1,000 businesses using Whippy worldwide. In staffing alone, we've helped firms cut screening costs by 95% and save over a million dollars a year. Whippy was founded in 2021 by CEO David Daneshgar and CTO Jack Kennedy. Jack is an engineering machine and a marathon runner. David started BloomNation in 2011 after winning $27,205 in a poker tournament, grew it into a platform generating billions in sales for florists, then left to build something bigger with Jack.   Location This is a remote role open to candidates based anywhere in Latin America or the US. Our workday starts at 8am ET, so you'll need to work Eastern hours.   Compensation Competitive compensation based on experience, including monthly performance bonuses and more.   Hiring Process 1. A 30-minute call with me to get to know each other better. 2. You'll receive a take-home assignment that assesses your technical and strategic skills, and you'll present it to me on a one-hour call. This is your chance to showcase your skills. 3. A 30-minute call with our CEO, David.

Location: Remote - Latin America; Remote- United States Workplace: Remote Hi, I'm Joe, Head of Customer Success at Whippy. I'm hiring a Solutions Engineer to design and build the solutions our customers run their business on. This isn't a pre-sale demo role. After the deal closes, you own the customer: you scope their problem, build the workflows, AI agents, and integrations that solve it, and grow the account from there. This role is for someone with 2-5 years of experience who's ready to own a book of customers end to end.   WHY I'M HIRING At Whippy, we view Customer Success as a revenue engine, not a cost center, because if customers don't get value from a tool, they'll leave. Whippy has six incredible products today because we've always built alongside our customers. That's how we evolved from a simple texting platform to now powering calls, texts, email, AI agents, and complex messaging and business automations for over 1,000 businesses. We ship fast to meet our customers' needs. Most customers start with one use case, like a staffing firm using an AI voice agent to screen candidates. They stay and grow because they see real ROI, then expand use cases until Whippy becomes the infrastructure their business runs on. Your job is to drive that growth: make their first outcome happen during onboarding and implementation, uncover the next problem, and help them get even more value. In this role, you'll mainly work with customers in the staffing industry. Their data flows into Whippy from their ATS, most often TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn, so you'll learn how staffing firms recruit and place talent, and how to build on top of their data. Our customer success team has taken staffing customers from an initial $12K deal to $180K ARR because customers like Your Employment Solutions https://www.linkedin.com/company/your-employment-solutions/ are getting over $1M in ROI using Whippy to augment their teams and beat the competition. You'll help us grow more customers by deeply understanding their desired outcomes, helping them achieve those outcomes, and providing an exceptional experience along the way. This is one of those rare jobs with massive growth and learning opportunities: there's no bureaucracy here, and we're still early in building a world-class customer success team. You'll have a crucial role to play, and fresh ideas, feedback, and experimentation are always encouraged because we double down on wins and quickly pivot when ideas don't work out. You'll work alongside our six-person customer success team and report directly to me. I'll provide the support, coaching, tools, and data to do the best work of your career here, plus the variable comp to get well rewarded when you deliver results. I'm looking for someone who wants to be technical, strategic, and commercial, all in one. Technical as in you enjoy mastering the product and finding the best solutions for our customers. Strategic as in you deeply understand your customers' pain points and always have a plan to solve them. Commercial as in you have pricing awareness and understand the retention and expansion risks and opportunities in your book.   SOME THINGS YOU'LL DO - Design and build solutions in Whippy without engineering: workflows, AI voice and text agents, automations, and data syncs back into the customer's ATS. - Scope technical requirements with customers, translate them into a working build, and test and verify every piece before it goes live. - Own the customer after go-live, from onboarding through renewal and expansion, as their single point of contact and trusted technical advisor. - Juggle multiple customers and projects at once, and prioritize based on impact. - Pick up the phone. Reach out proactively, ask the question instead of guessing, and get ahead of problems before they turn into escalations. - Own your gross and net revenue retention, and get rewarded for beating targets. - Tie usage to business outcomes, and report value back in the metrics customers actually care about. - Spot expansion signals and hand warm leads to sales when usage outgrows the contract. - Turn wins into case studies, references, and testimonials that help sales win the next customer. - Tell customers the truth, steering them away from work that won't move their business and toward the work that will. - Advocate for the customer. Feed what you hear to product, sales, and engineering so we build the right things. - Experiment and iterate. If you have an idea to do something better, do it and document what you learn.   OUR CUSTOMER SUCCESS VALUES This is a high-performance environment, and I'll coach and support you through it. You'll be challenged, coached, and you'll always know where you stand. CS is a team sport, so it's okay to ask for help, experiment, fail, and pivot. A few things that are true here: - Everyone is a builder. Our team builds in the product without engineering, and the best product ideas come from you, the person closest to the customer. We use AI to move fast, but we own our work, verify every fact, and don't ship slop. - We lead with expertise, not order-taking. We get curious about the why behind every request, and we say no when no is the right answer. - We work like owners, not clock-watchers. We care about outcomes, not hours. We take initiative, pick up the phone, and work obsessively on the problem in front of us. - CS is a revenue engine, not a cost center. We treat it as the growth engine of the company and pay for results.   WHAT WE'RE LOOKING FOR - Communication above all. This is the number one predictor of success in this role. You overcommunicate by default with customers, your team, and me. You're clear in writing and on calls, you set expectations, and you never leave people guessing. - Fast and proactive. You process information quickly, ask for what you need instead of waiting, and show up to every call prepared. - Curious, coachable, and low-ego. You're a fast learner who wants feedback, digs into the why behind every request, and gets better quickly. - Comfortable getting technical. You don't need to code, but you're the kind of person who enjoys taking a tool apart, figuring out how it works, and building something useful with it. - Strategic and commercial. You see usage and growth, not just tickets, and you're comfortable owning a number and an upgrade conversation. - Opinionated about customer experience. Good strategic advice needs well-formed views, so have them. - Self-directed. You take initiative, stay organized without being told, and run your own book without anyone managing your calendar. Calm under pressure. - 2-5 years in solutions engineering, sales engineering, technical consulting, or another technical customer-facing role at a SaaS company. If your path is unconventional and you can explain how it'll help you succeed in this role, I welcome you to apply. - Bonus points for experience in the staffing industry or with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn. - Based in Latin America or the US, with fluent written and spoken English, and able to work Eastern hours (we start at 8am ET).   YOU'LL THRIVE HERE IF... - You're technical and love to build. - You're entrepreneurial. You treat your accounts like your own business and get energy from building from scratch. - You're a consultative problem solver. You dig into the why behind what a customer asks and recommend the right solution, even when it's not the one they came in asking for. - This sounds like fun to you: a customer wants to launch a complex, time-sensitive campaign across calls and texts, isn't sure how to structure it, and their team is stretched thin. You roll up your sleeves, map their goal to the product, and build it with them. - You thrive in a fast, evolving startup and you're excited to help build a customer success program from the ground up.   ABOUT WHIPPY Whippy is a communication, automation, and AI agent platform. You reach customers across calls, texts, and email, at scale through personalized blasts and automated drips, with every message landing in one shared inbox. Replies get auto-assigned to a teammate, picked up by an AI agent, or carried forward by an automation. Once a conversation wraps, Whippy pushes the data you care about back into your systems in the exact format you need. It's true two-way dialogue on every channel that cuts the repetitive work and frees teams to focus on the human work that drives revenue, without adding headcount. We're industry agnostic, with our biggest wins so far in staffing, healthcare, and other in-person businesses going through digital transformations. We're bootstrapped, profitable, and growing fast, with over 1,000 businesses using Whippy worldwide. In staffing alone, we've helped firms cut screening costs by 95% and save over a million dollars a year. Whippy was founded in 2021 by CEO David Daneshgar and CTO Jack Kennedy. Jack is an engineering machine and a marathon runner. David started BloomNation in 2011 after winning $27,205 in a poker tournament, grew it into a platform generating billions in sales for florists, then left to build something bigger with Jack.   Location This is a remote role open to candidates based anywhere in Latin America or the US. Our workday starts at 8am ET, so you'll need to work Eastern hours.   Compensation Competitive compensation based on experience, including monthly performance bonuses and more.   Hiring Process 1. A 30-minute call with me to get to know each other better. 2. You'll receive a take-home assignment that assesses your technical and strategic skills, and you'll present it to me on a one-hour call. This is your chance to showcase your skills. 3. A 30-minute call with our CEO, David.

Location: Remote - Latin America; Remote- United States Workplace: Remote Hi, I'm Joe, Head of Customer Success at Whippy. I'm hiring an Implementation Specialist to get customers live and seeing results fast, then keep them growing. Here, implementation doesn't end at go-live. You stay with your customers through renewal and expansion as their trusted advisor. This role is built for someone early in their career (0-1 years of experience), and new grads are welcome. You'll ramp alongside me and experienced teammates, then take ownership of your own customers as you prove you're ready.   WHY I'M HIRING At Whippy, we view Customer Success as a revenue engine, not a cost center, because if customers don't get value from a tool, they'll leave. Whippy has six incredible products today because we've always built alongside our customers. That's how we evolved from a simple texting platform to now powering calls, texts, email, AI agents, and complex messaging and business automations for over 1,000 businesses. We ship fast to meet our customers' needs. Most customers start with one use case, like a staffing firm using an AI voice agent to screen candidates. They stay and grow because they see real ROI, then expand use cases until Whippy becomes the infrastructure their business runs on. Your job is to drive that growth: make their first outcome happen during onboarding and implementation, uncover the next problem, and help them get even more value. In this role, you'll mainly work with customers in the staffing industry. Their data flows into Whippy from their ATS, most often TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn, so you'll learn how staffing firms recruit and place talent, and how to build on top of their data. Our customer success team has taken staffing customers from an initial $12K deal to $180K ARR because customers like Your Employment Solutions https://www.linkedin.com/company/your-employment-solutions/ are getting over $1M in ROI using Whippy to augment their teams and beat the competition. You'll help us grow more customers by deeply understanding their desired outcomes, helping them achieve those outcomes, and providing an exceptional experience along the way. This is one of those rare jobs with massive growth and learning opportunities: there's no bureaucracy here, and we're still early in building a world-class customer success team. You'll have a crucial role to play, and fresh ideas, feedback, and experimentation are always encouraged because we double down on wins and quickly pivot when ideas don't work out. You'll work alongside our six-person customer success team and report directly to me. I'll provide the support, coaching, tools, and data to do the best work of your career here, plus the variable comp to get well rewarded when you deliver results. I'm looking for someone who wants to be technical, strategic, and commercial, all in one. Technical as in you enjoy mastering the product and finding the best solutions for our customers. Strategic as in you deeply understand your customers' pain points and always have a plan to solve them. Commercial as in you have pricing awareness and understand the retention and expansion risks and opportunities in your book.   SOME THINGS YOU'LL DO - Lead onboarding and implementation end to end: kickoff, ATS integration, configuration, training, and launch. - Get customers to their first measurable outcome fast, then build the next workflows, AI agents, and automations that grow their results. - Stay on after launch as their single point of contact and trusted advisor, with a proactive cadence of prepared calls, clear agendas, and mutual success plans through renewal and expansion. - Learn fast. Shadow calls, get hands-on coaching from me, and take on more ownership every month. - Pick up the phone. Reach out proactively, ask the question instead of guessing, and get ahead of problems before they turn into escalations. - Own your gross and net revenue retention, and get rewarded for beating targets. - Tie usage to business outcomes, and report value back in the metrics customers actually care about. - Spot expansion signals and hand warm leads to sales when usage outgrows the contract. - Turn wins into case studies, references, and testimonials that help sales win the next customer. - Tell customers the truth, steering them away from work that won't move their business and toward the work that will. - Advocate for the customer. Feed what you hear to product, sales, and engineering so we build the right things. - Experiment and iterate. If you have an idea to do something better, do it and document what you learn.   OUR CUSTOMER SUCCESS VALUES This is a high-performance environment, and I'll coach and support you through it. You'll be challenged, coached, and you'll always know where you stand. CS is a team sport, so it's okay to ask for help, experiment, fail, and pivot. A few things that are true here: - Everyone is a builder. Our team builds in the product without engineering, and the best product ideas come from you, the person closest to the customer. We use AI to move fast, but we own our work, verify every fact, and don't ship slop. - We lead with expertise, not order-taking. We get curious about the why behind every request, and we say no when no is the right answer. - We work like owners, not clock-watchers. We care about outcomes, not hours. We take initiative, pick up the phone, and work obsessively on the problem in front of us. - CS is a revenue engine, not a cost center. We treat it as the growth engine of the company and pay for results.   WHAT WE'RE LOOKING FOR - Communication above all. This is the number one predictor of success in this role. You overcommunicate by default with customers, your team, and me. You're clear in writing and on calls, you set expectations, and you never leave people guessing. - Fast and proactive. You process information quickly, ask for what you need instead of waiting, and show up to every call prepared. - Curious, coachable, and low-ego. You're a fast learner who wants feedback, digs into the why behind every request, and gets better quickly. - Comfortable getting technical. You don't need to code, but you're the kind of person who enjoys taking a tool apart, figuring out how it works, and building something useful with it. - Strategic and commercial. You see usage and growth, not just tickets, and you're comfortable owning a number and an upgrade conversation. - Opinionated about customer experience. Good strategic advice needs well-formed views, so have them. - Self-directed. You take initiative, stay organized without being told, and run your own book without anyone managing your calendar. Calm under pressure. - 0-1 years of experience, and new grads are welcome. A STEM or technical degree, or something that shows you're entrepreneurial (you started, built, or ran something), matters more to us than past job titles. Experience training people or setting up software for a team is a plus. - Bonus points for experience in the staffing industry or with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn. - Based in Latin America or the US, with fluent written and spoken English, and able to work Eastern hours (we start at 8am ET).   YOU'LL THRIVE HERE IF... - You're technical and love to build. - You're entrepreneurial. You treat your accounts like your own business and get energy from building from scratch. - You're a consultative problem solver. You dig into the why behind what a customer asks and recommend the right solution, even when it's not the one they came in asking for. - This sounds like fun to you: a customer wants to launch a complex, time-sensitive campaign across calls and texts, isn't sure how to structure it, and their team is stretched thin. You roll up your sleeves, map their goal to the product, and build it with them. - You thrive in a fast, evolving startup and you're excited to help build a customer success program from the ground up.   ABOUT WHIPPY Whippy is a communication, automation, and AI agent platform. You reach customers across calls, texts, and email, at scale through personalized blasts and automated drips, with every message landing in one shared inbox. Replies get auto-assigned to a teammate, picked up by an AI agent, or carried forward by an automation. Once a conversation wraps, Whippy pushes the data you care about back into your systems in the exact format you need. It's true two-way dialogue on every channel that cuts the repetitive work and frees teams to focus on the human work that drives revenue, without adding headcount. We're industry agnostic, with our biggest wins so far in staffing, healthcare, and other in-person businesses going through digital transformations. We're bootstrapped, profitable, and growing fast, with over 1,000 businesses using Whippy worldwide. In staffing alone, we've helped firms cut screening costs by 95% and save over a million dollars a year. Whippy was founded in 2021 by CEO David Daneshgar and CTO Jack Kennedy. Jack is an engineering machine and a marathon runner. David started BloomNation in 2011 after winning $27,205 in a poker tournament, grew it into a platform generating billions in sales for florists, then left to build something bigger with Jack.   Location This is a remote role open to candidates based anywhere in Latin America or the US. Our workday starts at 8am ET, so you'll need to work Eastern hours.   Compensation Competitive compensation based on experience, including monthly performance bonuses and more.   Hiring Process 1. A 30-minute call with me to get to know each other better. 2. You'll receive a take-home assignment that assesses your technical and strategic skills, and you'll present it to me on a one-hour call. This is your chance to showcase your skills. 3. A 30-minute call with our CEO, David.

Location: Remote - Latin America; Remote- United States Workplace: Remote Hi, I'm Joe, Head of Customer Success at Whippy. I'm hiring an Implementation Manager to get customers live and seeing results fast, then keep them growing. Here, implementation doesn't end at go-live. You stay with your customers through renewal and expansion as their trusted advisor. This role is for someone with 2-5 years of experience who's ready to own a book of customers end to end.   WHY I'M HIRING At Whippy, we view Customer Success as a revenue engine, not a cost center, because if customers don't get value from a tool, they'll leave. Whippy has six incredible products today because we've always built alongside our customers. That's how we evolved from a simple texting platform to now powering calls, texts, email, AI agents, and complex messaging and business automations for over 1,000 businesses. We ship fast to meet our customers' needs. Most customers start with one use case, like a staffing firm using an AI voice agent to screen candidates. They stay and grow because they see real ROI, then expand use cases until Whippy becomes the infrastructure their business runs on. Your job is to drive that growth: make their first outcome happen during onboarding and implementation, uncover the next problem, and help them get even more value. In this role, you'll mainly work with customers in the staffing industry. Their data flows into Whippy from their ATS, most often TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn, so you'll learn how staffing firms recruit and place talent, and how to build on top of their data. Our customer success team has taken staffing customers from an initial $12K deal to $180K ARR because customers like Your Employment Solutions https://www.linkedin.com/company/your-employment-solutions/ are getting over $1M in ROI using Whippy to augment their teams and beat the competition. You'll help us grow more customers by deeply understanding their desired outcomes, helping them achieve those outcomes, and providing an exceptional experience along the way. This is one of those rare jobs with massive growth and learning opportunities: there's no bureaucracy here, and we're still early in building a world-class customer success team. You'll have a crucial role to play, and fresh ideas, feedback, and experimentation are always encouraged because we double down on wins and quickly pivot when ideas don't work out. You'll work alongside our six-person customer success team and report directly to me. I'll provide the support, coaching, tools, and data to do the best work of your career here, plus the variable comp to get well rewarded when you deliver results. I'm looking for someone who wants to be technical, strategic, and commercial, all in one. Technical as in you enjoy mastering the product and finding the best solutions for our customers. Strategic as in you deeply understand your customers' pain points and always have a plan to solve them. Commercial as in you have pricing awareness and understand the retention and expansion risks and opportunities in your book.   SOME THINGS YOU'LL DO - Lead onboarding and implementation end to end: kickoff, ATS integration, configuration, training, and launch. - Get customers to their first measurable outcome fast, then build the next workflows, AI agents, and automations that grow their results. - Stay on after launch as their single point of contact and trusted advisor, with a proactive cadence of prepared calls, clear agendas, and mutual success plans through renewal and expansion. - Juggle multiple customers and projects at once, and prioritize based on impact. - Pick up the phone. Reach out proactively, ask the question instead of guessing, and get ahead of problems before they turn into escalations. - Own your gross and net revenue retention, and get rewarded for beating targets. - Tie usage to business outcomes, and report value back in the metrics customers actually care about. - Spot expansion signals and hand warm leads to sales when usage outgrows the contract. - Turn wins into case studies, references, and testimonials that help sales win the next customer. - Tell customers the truth, steering them away from work that won't move their business and toward the work that will. - Advocate for the customer. Feed what you hear to product, sales, and engineering so we build the right things. - Experiment and iterate. If you have an idea to do something better, do it and document what you learn.   OUR CUSTOMER SUCCESS VALUES This is a high-performance environment, and I'll coach and support you through it. You'll be challenged, coached, and you'll always know where you stand. CS is a team sport, so it's okay to ask for help, experiment, fail, and pivot. A few things that are true here: - Everyone is a builder. Our team builds in the product without engineering, and the best product ideas come from you, the person closest to the customer. We use AI to move fast, but we own our work, verify every fact, and don't ship slop. - We lead with expertise, not order-taking. We get curious about the why behind every request, and we say no when no is the right answer. - We work like owners, not clock-watchers. We care about outcomes, not hours. We take initiative, pick up the phone, and work obsessively on the problem in front of us. - CS is a revenue engine, not a cost center. We treat it as the growth engine of the company and pay for results.   WHAT WE'RE LOOKING FOR - Communication above all. This is the number one predictor of success in this role. You overcommunicate by default with customers, your team, and me. You're clear in writing and on calls, you set expectations, and you never leave people guessing. - Fast and proactive. You process information quickly, ask for what you need instead of waiting, and show up to every call prepared. - Curious, coachable, and low-ego. You're a fast learner who wants feedback, digs into the why behind every request, and gets better quickly. - Comfortable getting technical. You don't need to code, but you're the kind of person who enjoys taking a tool apart, figuring out how it works, and building something useful with it. - Strategic and commercial. You see usage and growth, not just tickets, and you're comfortable owning a number and an upgrade conversation. - Opinionated about customer experience. Good strategic advice needs well-formed views, so have them. - Self-directed. You take initiative, stay organized without being told, and run your own book without anyone managing your calendar. Calm under pressure. - 2-5 years in implementation, onboarding, or professional services at a technical SaaS product. If your path is unconventional and you can explain how it'll help you succeed in this role, I welcome you to apply. - Bonus points for experience in the staffing industry or with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn. - Based in Latin America or the US, with fluent written and spoken English, and able to work Eastern hours (we start at 8am ET).   YOU'LL THRIVE HERE IF... - You're technical and love to build. - You're entrepreneurial. You treat your accounts like your own business and get energy from building from scratch. - You're a consultative problem solver. You dig into the why behind what a customer asks and recommend the right solution, even when it's not the one they came in asking for. - This sounds like fun to you: a customer wants to launch a complex, time-sensitive campaign across calls and texts, isn't sure how to structure it, and their team is stretched thin. You roll up your sleeves, map their goal to the product, and build it with them. - You thrive in a fast, evolving startup and you're excited to help build a customer success program from the ground up.   ABOUT WHIPPY Whippy is a communication, automation, and AI agent platform. You reach customers across calls, texts, and email, at scale through personalized blasts and automated drips, with every message landing in one shared inbox. Replies get auto-assigned to a teammate, picked up by an AI agent, or carried forward by an automation. Once a conversation wraps, Whippy pushes the data you care about back into your systems in the exact format you need. It's true two-way dialogue on every channel that cuts the repetitive work and frees teams to focus on the human work that drives revenue, without adding headcount. We're industry agnostic, with our biggest wins so far in staffing, healthcare, and other in-person businesses going through digital transformations. We're bootstrapped, profitable, and growing fast, with over 1,000 businesses using Whippy worldwide. In staffing alone, we've helped firms cut screening costs by 95% and save over a million dollars a year. Whippy was founded in 2021 by CEO David Daneshgar and CTO Jack Kennedy. Jack is an engineering machine and a marathon runner. David started BloomNation in 2011 after winning $27,205 in a poker tournament, grew it into a platform generating billions in sales for florists, then left to build something bigger with Jack.   Location This is a remote role open to candidates based anywhere in Latin America or the US. Our workday starts at 8am ET, so you'll need to work Eastern hours.   Compensation Competitive compensation based on experience, including monthly performance bonuses and more.   Hiring Process 1. A 30-minute call with me to get to know each other better. 2. You'll receive a take-home assignment that assesses your technical and strategic skills, and you'll present it to me on a one-hour call. This is your chance to showcase your skills. 3. A 30-minute call with our CEO, David.

Location: Remote - Latin America; Remote- United States Workplace: Remote Hi, I'm Joe, Head of Customer Success at Whippy. I'm hiring an Enterprise Solutions Engineer to design and build the solutions our customers run their business on. This isn't a pre-sale demo role. After the deal closes, you own the customer: you scope their problem, build the workflows, AI agents, and integrations that solve it, and grow the account from there. This role is for someone with 5+ years of experience. You'll own a focused book of our largest and most complex accounts, where a single customer can be worth six figures in ARR and involve executives, recruiters, and operations teams across many branches.   WHY I'M HIRING At Whippy, we view Customer Success as a revenue engine, not a cost center, because if customers don't get value from a tool, they'll leave. Whippy has six incredible products today because we've always built alongside our customers. That's how we evolved from a simple texting platform to now powering calls, texts, email, AI agents, and complex messaging and business automations for over 1,000 businesses. We ship fast to meet our customers' needs. Most customers start with one use case, like a staffing firm using an AI voice agent to screen candidates. They stay and grow because they see real ROI, then expand use cases until Whippy becomes the infrastructure their business runs on. Your job is to drive that growth: make their first outcome happen during onboarding and implementation, uncover the next problem, and help them get even more value. In this role, you'll mainly work with customers in the staffing industry. Their data flows into Whippy from their ATS, most often TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn, so you'll learn how staffing firms recruit and place talent, and how to build on top of their data. Our customer success team has taken staffing customers from an initial $12K deal to $180K ARR because customers like Your Employment Solutions https://www.linkedin.com/company/your-employment-solutions/ are getting over $1M in ROI using Whippy to augment their teams and beat the competition. You'll help us grow more customers by deeply understanding their desired outcomes, helping them achieve those outcomes, and providing an exceptional experience along the way. This is one of those rare jobs with massive growth and learning opportunities: there's no bureaucracy here, and we're still early in building a world-class customer success team. You'll have a crucial role to play, and fresh ideas, feedback, and experimentation are always encouraged because we double down on wins and quickly pivot when ideas don't work out. You'll work alongside our six-person customer success team and report directly to me. I'll provide the support, coaching, tools, and data to do the best work of your career here, plus the variable comp to get well rewarded when you deliver results. I'm looking for someone who wants to be technical, strategic, and commercial, all in one. Technical as in you enjoy mastering the product and finding the best solutions for our customers. Strategic as in you deeply understand your customers' pain points and always have a plan to solve them. Commercial as in you have pricing awareness and understand the retention and expansion risks and opportunities in your book.   SOME THINGS YOU'LL DO - Design and build solutions in Whippy without engineering: workflows, AI voice and text agents, automations, and data syncs back into the customer's ATS. - Scope technical requirements with customers, translate them into a working build, and test and verify every piece before it goes live. - Own the customer after go-live, from onboarding through renewal and expansion, as their single point of contact and trusted technical advisor. - Run multi-stakeholder relationships across executives, recruiters, and operations teams at our largest customers, with account plans to match. - Pick up the phone. Reach out proactively, ask the question instead of guessing, and get ahead of problems before they turn into escalations. - Own your gross and net revenue retention, and get rewarded for beating targets. - Tie usage to business outcomes, and report value back in the metrics customers actually care about. - Spot expansion signals and hand warm leads to sales when usage outgrows the contract. - Turn wins into case studies, references, and testimonials that help sales win the next customer. - Tell customers the truth, steering them away from work that won't move their business and toward the work that will. - Advocate for the customer. Feed what you hear to product, sales, and engineering so we build the right things. - Experiment and iterate. If you have an idea to do something better, do it and document what you learn.   OUR CUSTOMER SUCCESS VALUES This is a high-performance environment, and I'll coach and support you through it. You'll be challenged, coached, and you'll always know where you stand. CS is a team sport, so it's okay to ask for help, experiment, fail, and pivot. A few things that are true here: - Everyone is a builder. Our team builds in the product without engineering, and the best product ideas come from you, the person closest to the customer. We use AI to move fast, but we own our work, verify every fact, and don't ship slop. - We lead with expertise, not order-taking. We get curious about the why behind every request, and we say no when no is the right answer. - We work like owners, not clock-watchers. We care about outcomes, not hours. We take initiative, pick up the phone, and work obsessively on the problem in front of us. - CS is a revenue engine, not a cost center. We treat it as the growth engine of the company and pay for results.   WHAT WE'RE LOOKING FOR - Communication above all. This is the number one predictor of success in this role. You overcommunicate by default with customers, your team, and me. You're clear in writing and on calls, you set expectations, and you never leave people guessing. - Fast and proactive. You process information quickly, ask for what you need instead of waiting, and show up to every call prepared. - Curious, coachable, and low-ego. You're a fast learner who wants feedback, digs into the why behind every request, and gets better quickly. - Comfortable getting technical. You don't need to code, but you're the kind of person who enjoys taking a tool apart, figuring out how it works, and building something useful with it. - Strategic and commercial. You see usage and growth, not just tickets, and you're comfortable owning a number and an upgrade conversation. - Opinionated about customer experience. Good strategic advice needs well-formed views, so have them. - Self-directed. You take initiative, stay organized without being told, and run your own book without anyone managing your calendar. Calm under pressure. - 5+ years in solutions engineering, sales engineering, technical consulting, or another technical customer-facing role, including leading complex technical rollouts for large customers. If your path is unconventional and you can explain how it'll help you succeed in this role, I welcome you to apply. - Bonus points for experience in the staffing industry or with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn. - Based in Latin America or the US, with fluent written and spoken English, and able to work Eastern hours (we start at 8am ET).   YOU'LL THRIVE HERE IF... - You're technical and love to build. - You're entrepreneurial. You treat your accounts like your own business and get energy from building from scratch. - You're a consultative problem solver. You dig into the why behind what a customer asks and recommend the right solution, even when it's not the one they came in asking for. - This sounds like fun to you: a customer wants to launch a complex, time-sensitive campaign across calls and texts, isn't sure how to structure it, and their team is stretched thin. You roll up your sleeves, map their goal to the product, and build it with them. - You thrive in a fast, evolving startup and you're excited to help build a customer success program from the ground up.   ABOUT WHIPPY Whippy is a communication, automation, and AI agent platform. You reach customers across calls, texts, and email, at scale through personalized blasts and automated drips, with every message landing in one shared inbox. Replies get auto-assigned to a teammate, picked up by an AI agent, or carried forward by an automation. Once a conversation wraps, Whippy pushes the data you care about back into your systems in the exact format you need. It's true two-way dialogue on every channel that cuts the repetitive work and frees teams to focus on the human work that drives revenue, without adding headcount. We're industry agnostic, with our biggest wins so far in staffing, healthcare, and other in-person businesses going through digital transformations. We're bootstrapped, profitable, and growing fast, with over 1,000 businesses using Whippy worldwide. In staffing alone, we've helped firms cut screening costs by 95% and save over a million dollars a year. Whippy was founded in 2021 by CEO David Daneshgar and CTO Jack Kennedy. Jack is an engineering machine and a marathon runner. David started BloomNation in 2011 after winning $27,205 in a poker tournament, grew it into a platform generating billions in sales for florists, then left to build something bigger with Jack.   Location This is a remote role open to candidates based anywhere in Latin America or the US. Our workday starts at 8am ET, so you'll need to work Eastern hours.   Compensation Competitive compensation based on experience, including monthly performance bonuses and more.   Hiring Process 1. A 30-minute call with me to get to know each other better. 2. You'll receive a take-home assignment that assesses your technical and strategic skills, and you'll present it to me on a one-hour call. This is your chance to showcase your skills. 3. A 30-minute call with our CEO, David.

Location: Remote - Latin America; Remote- United States Workplace: Remote Hi, I'm Joe, Head of Customer Success at Whippy. I'm hiring an Enterprise Implementation Manager to get customers live and seeing results fast, then keep them growing. Here, implementation doesn't end at go-live. You stay with your customers through renewal and expansion as their trusted advisor. This role is for someone with 5+ years of experience. You'll own a focused book of our largest and most complex accounts, where a single customer can be worth six figures in ARR and involve executives, recruiters, and operations teams across many branches.   WHY I'M HIRING At Whippy, we view Customer Success as a revenue engine, not a cost center, because if customers don't get value from a tool, they'll leave. Whippy has six incredible products today because we've always built alongside our customers. That's how we evolved from a simple texting platform to now powering calls, texts, email, AI agents, and complex messaging and business automations for over 1,000 businesses. We ship fast to meet our customers' needs. Most customers start with one use case, like a staffing firm using an AI voice agent to screen candidates. They stay and grow because they see real ROI, then expand use cases until Whippy becomes the infrastructure their business runs on. Your job is to drive that growth: make their first outcome happen during onboarding and implementation, uncover the next problem, and help them get even more value. In this role, you'll mainly work with customers in the staffing industry. Their data flows into Whippy from their ATS, most often TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn, so you'll learn how staffing firms recruit and place talent, and how to build on top of their data. Our customer success team has taken staffing customers from an initial $12K deal to $180K ARR because customers like Your Employment Solutions https://www.linkedin.com/company/your-employment-solutions/ are getting over $1M in ROI using Whippy to augment their teams and beat the competition. You'll help us grow more customers by deeply understanding their desired outcomes, helping them achieve those outcomes, and providing an exceptional experience along the way. This is one of those rare jobs with massive growth and learning opportunities: there's no bureaucracy here, and we're still early in building a world-class customer success team. You'll have a crucial role to play, and fresh ideas, feedback, and experimentation are always encouraged because we double down on wins and quickly pivot when ideas don't work out. You'll work alongside our six-person customer success team and report directly to me. I'll provide the support, coaching, tools, and data to do the best work of your career here, plus the variable comp to get well rewarded when you deliver results. I'm looking for someone who wants to be technical, strategic, and commercial, all in one. Technical as in you enjoy mastering the product and finding the best solutions for our customers. Strategic as in you deeply understand your customers' pain points and always have a plan to solve them. Commercial as in you have pricing awareness and understand the retention and expansion risks and opportunities in your book.   SOME THINGS YOU'LL DO - Lead onboarding and implementation end to end: kickoff, ATS integration, configuration, training, and launch. - Get customers to their first measurable outcome fast, then build the next workflows, AI agents, and automations that grow their results. - Stay on after launch as their single point of contact and trusted advisor, with a proactive cadence of prepared calls, clear agendas, and mutual success plans through renewal and expansion. - Run multi-stakeholder relationships across executives, recruiters, and operations teams at our largest customers, with account plans to match. - Pick up the phone. Reach out proactively, ask the question instead of guessing, and get ahead of problems before they turn into escalations. - Own your gross and net revenue retention, and get rewarded for beating targets. - Tie usage to business outcomes, and report value back in the metrics customers actually care about. - Spot expansion signals and hand warm leads to sales when usage outgrows the contract. - Turn wins into case studies, references, and testimonials that help sales win the next customer. - Tell customers the truth, steering them away from work that won't move their business and toward the work that will. - Advocate for the customer. Feed what you hear to product, sales, and engineering so we build the right things. - Experiment and iterate. If you have an idea to do something better, do it and document what you learn.   OUR CUSTOMER SUCCESS VALUES This is a high-performance environment, and I'll coach and support you through it. You'll be challenged, coached, and you'll always know where you stand. CS is a team sport, so it's okay to ask for help, experiment, fail, and pivot. A few things that are true here: - Everyone is a builder. Our team builds in the product without engineering, and the best product ideas come from you, the person closest to the customer. We use AI to move fast, but we own our work, verify every fact, and don't ship slop. - We lead with expertise, not order-taking. We get curious about the why behind every request, and we say no when no is the right answer. - We work like owners, not clock-watchers. We care about outcomes, not hours. We take initiative, pick up the phone, and work obsessively on the problem in front of us. - CS is a revenue engine, not a cost center. We treat it as the growth engine of the company and pay for results.   WHAT WE'RE LOOKING FOR - Communication above all. This is the number one predictor of success in this role. You overcommunicate by default with customers, your team, and me. You're clear in writing and on calls, you set expectations, and you never leave people guessing. - Fast and proactive. You process information quickly, ask for what you need instead of waiting, and show up to every call prepared. - Curious, coachable, and low-ego. You're a fast learner who wants feedback, digs into the why behind every request, and gets better quickly. - Comfortable getting technical. You don't need to code, but you're the kind of person who enjoys taking a tool apart, figuring out how it works, and building something useful with it. - Strategic and commercial. You see usage and growth, not just tickets, and you're comfortable owning a number and an upgrade conversation. - Opinionated about customer experience. Good strategic advice needs well-formed views, so have them. - Self-directed. You take initiative, stay organized without being told, and run your own book without anyone managing your calendar. Calm under pressure. - 5+ years in implementation, onboarding, or professional services at a technical SaaS product, including leading complex rollouts for large, multi-location customers. If your path is unconventional and you can explain how it'll help you succeed in this role, I welcome you to apply. - Bonus points for experience in the staffing industry or with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn. - Based in Latin America or the US, with fluent written and spoken English, and able to work Eastern hours (we start at 8am ET).   YOU'LL THRIVE HERE IF... - You're technical and love to build. - You're entrepreneurial. You treat your accounts like your own business and get energy from building from scratch. - You're a consultative problem solver. You dig into the why behind what a customer asks and recommend the right solution, even when it's not the one they came in asking for. - This sounds like fun to you: a customer wants to launch a complex, time-sensitive campaign across calls and texts, isn't sure how to structure it, and their team is stretched thin. You roll up your sleeves, map their goal to the product, and build it with them. - You thrive in a fast, evolving startup and you're excited to help build a customer success program from the ground up.   ABOUT WHIPPY Whippy is a communication, automation, and AI agent platform. You reach customers across calls, texts, and email, at scale through personalized blasts and automated drips, with every message landing in one shared inbox. Replies get auto-assigned to a teammate, picked up by an AI agent, or carried forward by an automation. Once a conversation wraps, Whippy pushes the data you care about back into your systems in the exact format you need. It's true two-way dialogue on every channel that cuts the repetitive work and frees teams to focus on the human work that drives revenue, without adding headcount. We're industry agnostic, with our biggest wins so far in staffing, healthcare, and other in-person businesses going through digital transformations. We're bootstrapped, profitable, and growing fast, with over 1,000 businesses using Whippy worldwide. In staffing alone, we've helped firms cut screening costs by 95% and save over a million dollars a year. Whippy was founded in 2021 by CEO David Daneshgar and CTO Jack Kennedy. Jack is an engineering machine and a marathon runner. David started BloomNation in 2011 after winning $27,205 in a poker tournament, grew it into a platform generating billions in sales for florists, then left to build something bigger with Jack.   Location This is a remote role open to candidates based anywhere in Latin America or the US. Our workday starts at 8am ET, so you'll need to work Eastern hours.   Compensation Competitive compensation based on experience, including monthly performance bonuses and more.   Hiring Process 1. A 30-minute call with me to get to know each other better. 2. You'll receive a take-home assignment that assesses your technical and strategic skills, and you'll present it to me on a one-hour call. This is your chance to showcase your skills. 3. A 30-minute call with our CEO, David.

Location: Remote - Latin America; Remote- United States Workplace: Remote Hi, I'm Joe, Head of Customer Success at Whippy. I'm hiring an entrepreneurial Enterprise Customer Success Manager to retain and grow a dedicated book of customers. This role is for someone with 5+ years of experience. You'll own a focused book of our largest and most complex accounts, where a single customer can be worth six figures in ARR and involve executives, recruiters, and operations teams across many branches.   WHY I'M HIRING At Whippy, we view Customer Success as a revenue engine, not a cost center, because if customers don't get value from a tool, they'll leave. Whippy has six incredible products today because we've always built alongside our customers. That's how we evolved from a simple texting platform to now powering calls, texts, email, AI agents, and complex messaging and business automations for over 1,000 businesses. We ship fast to meet our customers' needs. Most customers start with one use case, like a staffing firm using an AI voice agent to screen candidates. They stay and grow because they see real ROI, then expand use cases until Whippy becomes the infrastructure their business runs on. Your job is to drive that growth: make their first outcome happen during onboarding and implementation, uncover the next problem, and help them get even more value. In this role, you'll mainly work with customers in the staffing industry. Their data flows into Whippy from their ATS, most often TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn, so you'll learn how staffing firms recruit and place talent, and how to build on top of their data. Our customer success team has taken staffing customers from an initial $12K deal to $180K ARR because customers like Your Employment Solutions https://www.linkedin.com/company/your-employment-solutions/ are getting over $1M in ROI using Whippy to augment their teams and beat the competition. You'll help us grow more customers by deeply understanding their desired outcomes, helping them achieve those outcomes, and providing an exceptional experience along the way. This is one of those rare jobs with massive growth and learning opportunities: there's no bureaucracy here, and we're still early in building a world-class customer success team. You'll have a crucial role to play, and fresh ideas, feedback, and experimentation are always encouraged because we double down on wins and quickly pivot when ideas don't work out. You'll work alongside our six-person customer success team and report directly to me. I'll provide the support, coaching, tools, and data to do the best work of your career here, plus the variable comp to get well rewarded when you deliver results. I'm looking for someone who wants to be technical, strategic, and commercial, all in one. Technical as in you enjoy mastering the product and finding the best solutions for our customers. Strategic as in you deeply understand your customers' pain points and always have a plan to solve them. Commercial as in you have pricing awareness and understand the retention and expansion risks and opportunities in your book.   SOME THINGS YOU'LL DO - Own a book of business end to end, from onboarding through renewal and expansion, as the single point of contact and trusted advisor. - Run a proactive cadence on every account: prepared calls, clear agendas, mutual success plans, and follow-through. - Become a product and customer expert. Master Whippy's products and know your customers' business well enough to build the workflows, AI agents, and automations that solve their problems. - Run multi-stakeholder relationships across executives, recruiters, and operations teams at our largest customers, with account plans to match. - Pick up the phone. Reach out proactively, ask the question instead of guessing, and get ahead of problems before they turn into escalations. - Own your gross and net revenue retention, and get rewarded for beating targets. - Tie usage to business outcomes, and report value back in the metrics customers actually care about. - Spot expansion signals and hand warm leads to sales when usage outgrows the contract. - Turn wins into case studies, references, and testimonials that help sales win the next customer. - Tell customers the truth, steering them away from work that won't move their business and toward the work that will. - Advocate for the customer. Feed what you hear to product, sales, and engineering so we build the right things. - Experiment and iterate. If you have an idea to do something better, do it and document what you learn.   OUR CUSTOMER SUCCESS VALUES This is a high-performance environment, and I'll coach and support you through it. You'll be challenged, coached, and you'll always know where you stand. CS is a team sport, so it's okay to ask for help, experiment, fail, and pivot. A few things that are true here: - Everyone is a builder. Our team builds in the product without engineering, and the best product ideas come from you, the person closest to the customer. We use AI to move fast, but we own our work, verify every fact, and don't ship slop. - We lead with expertise, not order-taking. We get curious about the why behind every request, and we say no when no is the right answer. - We work like owners, not clock-watchers. We care about outcomes, not hours. We take initiative, pick up the phone, and work obsessively on the problem in front of us. - CS is a revenue engine, not a cost center. We treat it as the growth engine of the company and pay for results.   WHAT WE'RE LOOKING FOR - Communication above all. This is the number one predictor of success in this role. You overcommunicate by default with customers, your team, and me. You're clear in writing and on calls, you set expectations, and you never leave people guessing. - Fast and proactive. You process information quickly, ask for what you need instead of waiting, and show up to every call prepared. - Curious, coachable, and low-ego. You're a fast learner who wants feedback, digs into the why behind every request, and gets better quickly. - Comfortable getting technical. You don't need to code, but you're the kind of person who enjoys taking a tool apart, figuring out how it works, and building something useful with it. - Strategic and commercial. You see usage and growth, not just tickets, and you're comfortable owning a number and an upgrade conversation. - Opinionated about customer experience. Good strategic advice needs well-formed views, so have them. - Self-directed. You take initiative, stay organized without being told, and run your own book without anyone managing your calendar. Calm under pressure. - 5+ years in customer success or account management at a technical SaaS product, including owning large accounts with multiple stakeholders and significant revenue on the line. If your path is unconventional and you can explain how it'll help you succeed in this role, I welcome you to apply. - Bonus points for experience in the staffing industry or with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn. - Based in Latin America or the US, with fluent written and spoken English, and able to work Eastern hours (we start at 8am ET).   YOU'LL THRIVE HERE IF... - You're technical and love to build. - You're entrepreneurial. You treat your accounts like your own business and get energy from building from scratch. - You're a consultative problem solver. You dig into the why behind what a customer asks and recommend the right solution, even when it's not the one they came in asking for. - This sounds like fun to you: a customer wants to launch a complex, time-sensitive campaign across calls and texts, isn't sure how to structure it, and their team is stretched thin. You roll up your sleeves, map their goal to the product, and build it with them. - You thrive in a fast, evolving startup and you're excited to help build a customer success program from the ground up.   ABOUT WHIPPY Whippy is a communication, automation, and AI agent platform. You reach customers across calls, texts, and email, at scale through personalized blasts and automated drips, with every message landing in one shared inbox. Replies get auto-assigned to a teammate, picked up by an AI agent, or carried forward by an automation. Once a conversation wraps, Whippy pushes the data you care about back into your systems in the exact format you need. It's true two-way dialogue on every channel that cuts the repetitive work and frees teams to focus on the human work that drives revenue, without adding headcount. We're industry agnostic, with our biggest wins so far in staffing, healthcare, and other in-person businesses going through digital transformations. We're bootstrapped, profitable, and growing fast, with over 1,000 businesses using Whippy worldwide. In staffing alone, we've helped firms cut screening costs by 95% and save over a million dollars a year. Whippy was founded in 2021 by CEO David Daneshgar and CTO Jack Kennedy. Jack is an engineering machine and a marathon runner. David started BloomNation in 2011 after winning $27,205 in a poker tournament, grew it into a platform generating billions in sales for florists, then left to build something bigger with Jack.   Location This is a remote role open to candidates based anywhere in Latin America or the US. Our workday starts at 8am ET, so you'll need to work Eastern hours.   Compensation Competitive compensation based on experience, including monthly performance bonuses and more.   Hiring Process 1. A 30-minute call with me to get to know each other better. 2. You'll receive a take-home assignment that assesses your technical and strategic skills, and you'll present it to me on a one-hour call. This is your chance to showcase your skills. 3. A 30-minute call with our CEO, David.