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Location: Abu Dhabi, United Arab Emirates Workplace: remote We’re looking for an experienced Payroll Accounting Manager to join our team and take ownership of payroll accounting operations, ensuring accuracy, compliance, and timely reporting across multiple markets. Key Responsibilities Act as the primary preparer in month-end and quarter-end close calendar, checklist, and reconciliations, and lead the accounting team in monthly and quarterly close flux presentations with management. Take full ownership of payroll accounting functions, including processing, reconciliation, compliance, and reporting. Design and implement robust accounting procedures, internal controls, and compliance mechanisms that align with accounting policies and regulations. Drive the development and deployment of accounting process improvements, with a focus on automation, efficiency, and scaling for company growth. Develop and maintain technical accounting expertise in areas including payroll accounting compliance, processes, and controls. Draft comprehensive accounting policies by leveraging US GAAP technical accounting guidance and collaborating with cross-functional stakeholders. Proactively identify inefficiencies in existing accounting processes and design innovative solutions to address them. Partner with external auditors to facilitate smooth audit processes and ensure timely completion of deliverables. Assist with processing the Company's employee equity grants. Skills, Knowledge & Expertise Have 7+ years of progressive accounting experience, preferably in startup or high-growth environments, including 3+ years of experience in a public company. Hold a Bachelor’s degree in Accounting or Finance, with CPA certification (or equivalent) preferred. Have demonstrated experience with payroll accounting and related compliance requirements Possess a proven track record of successfully leading process improvement initiatives and system implementations. Are proficient in NetSuite or similar accounting software, with experience in financial systems integration. Exhibit exceptional organizational skills with the ability to prioritize and manage multiple workstreams effectively. Have keen attention to detail and unwavering commitment to accuracy. Are a self-starter who is able to work independently, identify issues, and implement solutions without significant oversight. Possess strong analytical skills with the ability to synthesize complex financial information into actionable insights. Have excellent verbal and written communication skills for cross-functional collaboration. Strong Candidates May Have: Experience working in a fast-paced startup environment, particularly in the technology sector. Successfully led accounting system implementations or major upgrades. Expertise in developing and documenting streamlined processes that scale with company growth. Experience with creating automation solutions for accounting workflows. Experience thriving in ambiguity and excelling at developing structure in unstructured environments. Proven track record of identifying inefficient processes and implementing innovative solutions. A proactive approach to anticipating and solving problems before they escalate. Ability to balance strategic thinking with tactical execution. Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: New Delhi, India Workplace: remote We’re looking for an experienced Payroll Accounting Manager to join our team and take ownership of payroll accounting operations, ensuring accuracy, compliance, and timely reporting across multiple markets. Key Responsibilities Act as the primary preparer in month-end and quarter-end close calendar, checklist, and reconciliations, and lead the accounting team in monthly and quarterly close flux presentations with management. Take full ownership of payroll accounting functions, including processing, reconciliation, compliance, and reporting. Design and implement robust accounting procedures, internal controls, and compliance mechanisms that align with accounting policies and regulations. Drive the development and deployment of accounting process improvements, with a focus on automation, efficiency, and scaling for company growth. Develop and maintain technical accounting expertise in areas including payroll accounting compliance, processes, and controls. Draft comprehensive accounting policies by leveraging US GAAP technical accounting guidance and collaborating with cross-functional stakeholders. Proactively identify inefficiencies in existing accounting processes and design innovative solutions to address them. Partner with external auditors to facilitate smooth audit processes and ensure timely completion of deliverables. Assist with processing the Company's employee equity grants. Skills, Knowledge & Expertise Have 7+ years of progressive accounting experience, preferably in startup or high-growth environments, including 3+ years of experience in a public company. Hold a Bachelor’s degree in Accounting or Finance, with CPA certification (or equivalent) preferred. Have demonstrated experience with payroll accounting and related compliance requirements Possess a proven track record of successfully leading process improvement initiatives and system implementations. Are proficient in NetSuite or similar accounting software, with experience in financial systems integration. Exhibit exceptional organizational skills with the ability to prioritize and manage multiple workstreams effectively. Have keen attention to detail and unwavering commitment to accuracy. Are a self-starter who is able to work independently, identify issues, and implement solutions without significant oversight. Possess strong analytical skills with the ability to synthesize complex financial information into actionable insights. Have excellent verbal and written communication skills for cross-functional collaboration. Strong Candidates May Have: Experience working in a fast-paced startup environment, particularly in the technology sector. Successfully led accounting system implementations or major upgrades. Expertise in developing and documenting streamlined processes that scale with company growth. Experience with creating automation solutions for accounting workflows. Experience thriving in ambiguity and excelling at developing structure in unstructured environments. Proven track record of identifying inefficient processes and implementing innovative solutions. A proactive approach to anticipating and solving problems before they escalate. Ability to balance strategic thinking with tactical execution. Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Limassol, Cyprus Workplace: hybrid inDrive is seeking a Head of Loyalty Product to own inDrive’s Loyalty product domain end-to-end, reporting to the Director of SuperApp and Growth Businesses Product. The core challenge is to build a loyalty proposition that customers genuinely value and that measurably changes behavior. That means increasing frequency, retention, cross-service engagement, and customer lifetime value while maintaining sustainable economics. This is not a role focused on running a rewards feature or promotional calendar. You’ll own Loyalty as a product domain and lead execution across multiple teams and markets. This happens in a highly cross-functional environment where many of the capabilities required to deliver the Loyalty experience sit outside your direct team. Key Responsibilities Own Loyalty product strategy and roadmap. Define and continuously evolve the product strategy and roadmap for Loyalty across inDrive. Identify where loyalty can create the greatest customer and business value, translate those opportunities into clear product priorities, and own the resulting product outcomes. Build the customer proposition. Design loyalty experiences and mechanics that customers understand, value, and actively engage with. Own the end-to-end customer journey - from discovery and enrollment through earning, benefits, redemption, progress, and ongoing engagement. Drive measurable changes in customer behavior. Build products that improve frequency, retention, engagement, and customer lifetime value. Establish clear hypotheses and success criteria and distinguish incremental behavior from activity that would have happened anyway. Connect product decisions to economics. Partner closely with Business and Analytics to understand the economics behind the product. Make informed trade-offs between customer value, engagement, cost, and long-term impact rather than optimizing individual product metrics in isolation. Build for an ecosystem. Develop loyalty experiences and capabilities that can work across multiple inDrive services, customer journeys, and markets. Balance reusable, scalable product capabilities with meaningful differences in local customer behavior and market economics. Lead experimentation. Build a rigorous experimentation approach around loyalty propositions, rewards, incentives, and customer experiences. Use behavioral data, segmentation, and personalization to continuously improve what value is offered, to whom, and when. Drive cross-functional execution. Work closely with Engineering, Design, Data, Marketing, CRM, and product teams across inDrive. Identify and manage critical dependencies, create alignment around priorities and requirements, and drive the cross-team execution needed to deliver the overall Loyalty product outcome. Build and lead the product team. Build, lead, and develop the Loyalty product team. Set a high bar for product discovery, prioritization, experimentation, execution, and accountability, and create an environment where strong product talent can grow. Build a strong measurement system. Establish the measurement framework for Loyalty together with Analytics, combining experimentation, customer insights, and business performance to determine what should scale, evolve, or stop. Skills, Knowledge and Expertise Loyalty, membership, subscription, or engagement product depth. You’ve built and scaled meaningful consumer loyalty, membership, subscription, rewards, or adjacent engagement products - not simply managed promotional campaigns. Strong consumer product background. You’ve built products in a scaled consumer technology environment such as mobility, delivery, marketplaces, e-commerce, travel, fintech, or another high-frequency digital category. End-to-end product ownership. You’ve owned a meaningful product area from strategy and discovery through execution, experimentation, and measurable customer and business outcomes. Behavior-change mindset. You understand how product mechanics, incentives, benefits, status, rewards, and customer experience influence behavior - and know how to distinguish genuine incremental impact from correlation. Strong commercial judgment. You can move fluently between customer experience and economics, understand unit economics and LTV, and make thoughtful trade-offs between growth, customer value, and cost. Experimentation depth. You have strong experience with controlled experimentation, segmentation, and behavioral data and use evidence to make product investment and prioritization decisions. Cross-product thinking. You’ve worked on products that span multiple customer journeys, business lines, or product teams and can create alignment and drive execution without relying solely on direct organizational authority. Multi-market experience. You’ve built or scaled consumer products across multiple countries or regions and understand how customer behavior, willingness to pay, incentives, and economics can differ across markets. 0-to-1 builder who can also scale. You’re comfortable starting with ambiguity, shaping a proposition, validating it with customers and data, and then turning what works into scalable product capabilities. Product leadership. You’ve led and developed product managers, can set a strong product bar, and are comfortable working with senior stakeholders across Product, Engineering, Business, Finance, Marketing, and other functions. Will be an advantage Experience building loyalty or membership products for a multi-service consumer ecosystem or super app. Experience with paid membership or subscription products. Experience with rewards, cashback, wallet, payments, or incentive systems. Experience with personalization, recommendations, CRM, or lifecycle decisioning. Marketplace or two-sided platform experience. Experience in high-growth emerging markets across LATAM, Central Asia, South Asia, Southeast Asia, or Africa. Experience taking a loyalty or membership proposition from initial launch to multi-market scale. Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Annual salary from 116 500 EUR gross. Final benefits may vary depending on the location.

Location: Almaty, Kazakhstan Workplace: onsite We're looking for a cross-functional Project Manager to bridge our FinTech Product and Business teams, own a large share of country-level monetisation work, and support new market launches. You'll keep fintech initiatives moving by coordinating non-standard projects with Legal and Tax, and by building playbooks that stop recurring legal, tax, and regulatory issues from blocking product work. This is an individual contributor role that works closely with Legal, Tax, local business, Product, and Analytics/Strategy teams. Key Responsibilities Special fintech projects — Lead non-standard, cross-functional fintech product projects from start to finish. Define scope and timelines, coordinate the teams involved, flag dependencies and requirements early, and keep delivery on track. Unblocking product delivery — Identify what slows down or blocks fintech product initiatives across functions. Resolve issues with the relevant teams and escalate when needed so product work keeps moving. Playbooks & shared learnings — Turn recurring blockers, requirements, and their solutions into reusable playbooks. Share them across product and regional teams so the same issues don't come up again on future projects. Country monetization schemes — Own coordination with local business teams and supporting functions on designing and adjusting country-level monetization schemes. Identify where schemes need to change and drive those changes through to implementation. Monetization planning — Work with analysts and strategists to build monetization plans for each country or region, bringing together input from all relevant teams. New country launches — Support fintech launches in new markets by coordinating readiness across product, local business, and supporting functions. Skills, Knowledge & Expertise 4–6 years in project management, business operations, or fintech/product, ideally with multi-market exposure Proven track record of driving cross-functional projects to completion without direct authority Strong stakeholder management and communication skills Ability to turn ambiguous problems into clear plans, owners, and timelines Fluency in English and Russian Understanding of payment and monetization models is a plus Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Bogotá, Colombia Workplace: hybrid inDrive is a global mobility platform built on fairness: passengers and drivers agree on the price together. We are building a Loyalty Program that rewards passengers for riding with us and gives them real value, not endless promotions. As Partnership Manager, Loyalty, you will own the benefits side of that program globally, across all of inDrive's markets. You will shape the value proposition across three types of benefits: external benefits co-funded by banks, financial groups and consumer brands; internal benefits funded by inDrive; and product benefits built into the app. You will bring partners on board and turn conversations into signed agreements that work in practice, and you will run experiments across all three until we find the mix that passengers actually adopt. You will be the first dedicated hire on this workstream, reporting directly to the Global Director of Loyalty. Disclaimer: CVs in Spanish will NOT be considered. Key Responsibilities Build and prioritize the global partner pipeline, with local depth in your region, choosing partners by fit with the program rather than by the volume they offer. Lead negotiations with Strategic Alliances teams at banks and financial groups, and guide them through their internal approvals (Risk, Legal, Product, Finance). Structure and negotiate term sheets, campaign terms and settlement mechanics together with our Legal and Finance teams. Shape the value proposition for external benefits (partner-funded) and internal benefits (inDrive-funded), and keep both coherent for the passenger. Champion product benefits internally: build the case with Product and other teams so that app features become part of the loyalty offer. Run the experimentation across all benefit types, from hypothesis to test design and readout, until we find the sweet spot of adoption. Work with Product and Fintech teams so every agreement can run on our native product and wallet. Define the partner offer catalog and the criteria for turning down offers that do not give passengers fair value. Track benefit and partner performance (adoption, redemptions, incrementality, return for both sides) and report it to leadership. Represent inDrive in front of partner executives across our markets. Skills, Knowledge & Expertise 6 to 10 years in partnerships, strategic alliances or business development, with at least 3 in loyalty, cashback, fintech, payments, super-apps or marketplaces. A track record negotiating co-funded campaigns or agreements with external funders such as banks, card issuers or large consumer brands. Experience working with Strategic Alliances teams at banks or financial groups and navigating their internal approval chain. Experience structuring deals with Legal and Finance: term sheets, campaign terms, settlements. Hands-on experience designing and running experiments on benefits or offers (A/B tests, pilots) and acting on the results. Comfort with data: you read redemption dashboards and understand incrementality and campaign ROI. Fluent Spanish and English. How you work You influence without authority, moving several internal teams and an external partner at once. You translate between worlds: you can explain our model to a bank and a bank's request to our Legal and Finance teams. You have the judgment to say no to volume that does not serve passengers, and the tact to keep the relationship. You are comfortable building from zero, with no closed playbook. You communicate clearly with executives and work autonomously through long negotiation cycles. You care about fair value for passengers, not only about the size of the funding. Nice to have Experience inside a bank, card issuer or fintech, or an existing network in one or more of inDrive's markets. Knowledge of banking and fintech ecosystems in emerging markets across Latin America, Asia or Africa. Experience with both funding models: partner prefunds the incentive, or the platform advances it and settles later. Background in ride-hailing, delivery or mobility. Having launched a partner program from scratch. Interest in purpose-driven initiatives. Location and team Scope: Global. You will build partnerships and benefits across inDrive's markets in Latin America, Asia, Africa and beyond. Location: Peru, Colombia or Mexico. We will prioritize candidates with a network in Peru or Colombia. Reports to: Global Director of Loyalty. Works with: Product, Fintech, Legal, Finance and the corporate Partnerships team, on a global, English-speaking team.

Location: Sao Paulo, Brazil (Sao Paulo) Workplace: hybrid As a Driver Marketing Specialist, you will own driver marketing in Brazil, from insights and communication strategy to campaign launches in the market. You'll work closely with the Driver Operations, Brand, Analytics, and regional marketing teams, and you'll have real influence on the growth of one of our key markets. Key Responsibilities Turn BHT and competitor insights into clear recommendations for driver positioning, messaging, and campaigns; create and execute communication plans, and manage the driver marketing budget. Measure the impact of marketing activities through pre/post studies and ad testing, and connect brand KPIs with business results such as sign-ups and retention. Align with the Driver Ops team on acquisition campaigns, referral programs and lifecycle communications, so that all driver touchpoints stay consistent with the brand strategy. Lead 360 campaign launches and marketing activities in the market. Skills, Knowledge & Expertise 2+ years of experience in marketing, ideally in ride-hailing, delivery, marketplaces or other two-sided platforms. A solid understanding of brand health tracking. A deep understanding of the Brazilian market, plus strong cross-functional skills to align several teams around one brand vision. Strong planning skills, the ability to adapt quickly to changing market conditions, and confidence in making decisions. English B2+ Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Panama Workplace: onsite We are looking for a senior Regional Public Policy & Government Affairs Manager to lead inDrive's government relations across Central America and the Caribbean. The role covers 8 markets: Panama, Guatemala, Dominican Republic, Costa Rica, El Salvador, Honduras, Jamaica and Nicaragua. The role is based in Panama City or Guatemala City. You will represent and advance inDrive's interests with national and local authorities, shape the regulatory environment for technology platforms in the region, and work closely with our regional leadership and external public affairs partners. Key Responsibilities Build and maintain strategic relationships with government officials, policymakers, regulators and industry leaders across the 8 markets, with a strong focus on Panama. Design and lead the regional government relations and public affairs strategy, including objectives, OKRs, roadmaps and action plans for each market. Proactively shape regulation for ride-hailing and other tech platforms, anticipating regulatory changes and positioning inDrive early rather than only reacting to authorities. Oversee platform licensing and regulatory compliance across Ride-hailing, Couriers, Intercity, Cargo and other inDrive verticals. Identify and assess regulatory and political risks and opportunities, and build strategies to address them. Manage regulatory and political crises with clear action plans to limit business impact. Build coalitions with businesses, trade associations, NGOs and civil society organizations. Coordinate and manage external public affairs consultants and agencies in the region. Strengthen inDrive's brand and visibility with policymakers, think tanks and academic institutions. Own the regional GR budget. Advise Growth, Legal, Communications, Finance and Product teams on policy, legislative and reputational matters. Skills, Knowledge & Expertise 8+ years of experience in government relations, public affairs or public policy, ideally with regional (multi-country) scope in Central America and/or the Caribbean. Strong, active network with government and regulatory stakeholders in Panama, plus a solid understanding of how policy and regulation work in the other markets of the region. Private-sector public affairs experience: a proven track record designing and executing public affairs and advocacy strategies, not only ensuring compliance with authorities. Experience in technology, digital platforms or consumer industries (e.g. FMCG) is highly desirable. Experience in a tier-one multinational, in-house or as a consultant. Excellent English and Spanish, written and spoken. Degree in Law, Economics, Political Science, International Affairs or a related field. Strong analytical skills, with the ability to translate complex regulation into clear language for different audiences. Comfortable in challenging or controversial debates, with strong ownership and cross-functional collaboration. Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Limassol, Cyprus Workplace: hybrid We are looking for a Strategy & Operations Manager to act as an independent execution and problem-solving partner to the business leadership team. This is not a traditional PMO role. The mandate is broader: create transparency, challenge performance, solve cross-functional problems, and make sure our most important initiatives actually get delivered. You will work horizontally across Product, Operations, Commercial, Finance, Legal, and other functions, with visibility across the full portfolio of strategic initiatives. Your job is simple to describe but difficult to execute: know what matters, know what is happening, identify what is not working, and drive it to resolution. Key Responsibilities 1. Own strategic execution Maintain an end-to-end view of the business's most critical initiatives and their performance. Translate strategic priorities into clear projects, milestones, owners, KPIs, and deadlines. Drive high-priority projects directly when dedicated ownership is missing or additional execution power is required. Ensure commitments turn into measurable outcomes-not just meetings, updates, and presentations. Step into stalled or ambiguous initiatives and drive them back to execution. 2. Act as an independent performance partner Build a fact-based view of whether projects, teams, and initiatives are delivering against expectations. Challenge assumptions, timelines, priorities, and reported progress when necessary. Identify gaps between reported status and actual business impact. Diagnose underperformance and distinguish between strategy, execution, ownership, resource, and capability problems. Escalate material risks early and ensure corrective actions are defined and executed. 3. Solve cross-functional problems Step into the "messy middle" between functions where ownership is unclear and execution gets stuck. Structure ambiguous problems quickly and turn them into actionable decisions. Align Product, Operations, Finance, Legal, Commercial, and other stakeholders around a single execution path. Identify blockers, resolve dependencies, and drive decisions with pace. Act as a neutral partner focused on the overall business outcome rather than the interests of an individual function. 4. Build execution discipline Establish a lightweight but rigorous operating rhythm for strategic initiatives. Create a single source of truth for priorities, status, decisions, risks, and dependencies. Ensure every critical initiative has clear ownership, measurable outcomes, and transparent progress. Run project and portfolio reviews focused on decisions and actions rather than status reporting. Continuously improve how the organisation manages projects and executes strategic priorities. 5. Support strategic decision-making Turn complex operational and performance data into clear management insights. Build business cases and conduct quantitative and qualitative analysis for major strategic decisions. Evaluate new opportunities, growth bets, and operating-model improvements. Prepare concise, decision-oriented materials for senior leadership. Connect strategy with execution: understand not only what we should do, but whether and how the organisation can actually deliver it. What success looks like Success in this role is not measured by the number of projects tracked or meetings facilitated. It is measured by: Transparency - leadership always knows the real status of critical priorities. Accountability - every important outcome has an owner, deadline, and measurable result. Speed - blockers and unresolved decisions do not remain unresolved for weeks. Execution quality - strategic initiatives move from discussion to implementation. Business impact - the portfolio delivers measurable improvements in growth, efficiency, quality, or scalability. Qualifications You should be: Extremely structured and comfortable bringing order to ambiguity. Strong in project and program management, with the ability to lead multiple critical initiatives simultaneously. Highly analytical and able to independently challenge numbers, assumptions, and conclusions. Comfortable working directly with senior leaders and holding stakeholders accountable. Able to influence without formal authority. Pragmatic and execution-oriented-you naturally move from discussion to decision to action. Comfortable entering unfamiliar areas, learning quickly, and solving problems independently. Strong at communicating complex topics simply and concisely. Naturally curious and persistent: when something does not make sense, you keep digging until it does. The ideal candidate does not simply track the business. They help the business execute better. Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Annual salary from 75 600 EUR gross Final benefits may vary depending on the location.

Location: Limassol, Cyprus Workplace: hybrid We are seeking a highly motivated and detail-oriented Global Tax Specialist to support the execution of our tax agenda across the EMEA and APAC regions. Based in Cyprus and working closely with our International Tax Leads for EMEA/APAC, you will play a hands-on role in delivering regional projects, keeping a fast-growing multinational footprint compliant, mitigating tax risk, and enabling new market and product launches. This is a broad, high-exposure role: you will work across corporate income tax, VAT/GST, withholding taxes, permanent establishment risk and transfer pricing, in both mature EU markets and complex emerging-market jurisdictions. Key Responsibilities Project support: Support the International Tax Leads on EMEA/APAC projects — new market entries, product and payment flow launches, intercompany restructurings and entity rationalisation. Assess the corporate tax, VAT/GST, withholding tax and permanent establishment implications and translate them into practical recommendations for the business. Compliance & reporting: Coordinate with external advisors, local finance teams and Accounting to ensure timely, accurate filings and reconciled tax accounts. Advisory & research: Research local tax legislation, double tax treaties, permanent establishment thresholds and non-resident/digital service provider registration regimes. Monitor legislative change across the region — DAC7, Pillar Two, local e-invoicing mandates, digital platform reporting — and flag business impacts early. Transfer pricing: Assist with local file and documentation gathering, review of intercompany agreements, intercompany invoicing and recharges, and monitoring of local transfer pricing compliance and filing obligations. Audit & controversy support: Support local tax audits, information requests and authority queries by preparing documentation, reconciling tax positions and drafting responses alongside external advisors. Tax accounting: Support current and deferred tax computations, uncertain tax position assessments and provision inputs for the group reporting cycle. Process improvement: Identify opportunities to standardise and automate tax data collection, compliance tracking and reporting through ERP reporting, tax compliance management platforms and e-invoicing readiness. Skills, Knowledge & Expertise Education: Bachelor's degree in Accounting, Finance, Economics, Law or a closely related field. A professional qualification (ACA, ACCA, ADIT, CPA or local equivalent) is a plus. Experience: 5+ years of dedicated tax experience in a multinational or Big 4 environment, with a strong EMEA and/or APAC focus. Hands-on experience with Cyprus tax (corporate income tax, IP Box, Cyprus VAT) and with emerging-market jurisdictions across Africa, the Middle East, Central Asia or South/Southeast Asia is a significant advantage. Technical knowledge: Solid grounding in international tax concepts — withholding taxes, permanent establishment, double tax treaties, transfer pricing — together with practical indirect tax experience across EU and non-EU regimes, including non-resident digital services VAT/GST registrations. Familiarity with Pillar Two and platform reporting obligations (DAC7 and equivalents) is welcome. Language skills: Professional fluency in English is essential. Russian and/or Greek is a strong plus; an additional EMEA or APAC language is welcome. Systems: Prior experience with NetSuite, Workday or comparable ERP systems is a plus, and strong Excel/Google Sheets skills. Exposure to tax compliance management platforms (e.g. Loctax) is a plus. Skills: Highly organised, proactive and comfortable owning multiple workstreams and deadlines in a fast-paced, remote-first, multi-jurisdiction environment. Clear written English and the ability to explain tax outcomes to non-tax stakeholders Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Annual salary starting from 48 300 EUR Gross. Final benefits may vary depending on the location.

Location: Panama Workplace: hybrid As a Cluster Representative, you will take full ownership of end-to-end regional strategy execution—from launching new cities and tariffs to optimizing driver ecosystems and navigating local regulatory landscapes. In this role, you will bridge global/regional strategy with local execution, serving as the voice of your markets to shape commercial performance and key stakeholder relationships. Key Responsibilities Regional Strategy & Growth Execution: Lead the end-to-end execution of regional strategies. Drive critical growth projects—including new city rollouts and tariff launches—coordinating cross-functional teams to deliver on time and within budget. Performance & Business Analytics: Continuously track and analyze local top-line performance metrics (Rides, GMV, Revenue). Identify trends, flag issues early, and propose swift corrective action plans. Marketplace & Supply Optimization: Collaborate directly with Marketing and Marketplace Efficiency teams to adapt driver acquisition and retention initiatives to local realities. Propose strategic pricing, surge, and incentive opportunities. Public Affairs & Regulatory Risk Management: Support Public Affairs & Government Relations on regulatory topics affecting your markets. Proactively identify legislative risks and accompany leadership in government and industry meetings to provide on-the-ground business context. Local Partnerships & Business Development: Identify, evaluate, and develop new local partnership opportunities, negotiating commercial terms within established frameworks. Competitive Intelligence: Gather on-the-ground market insights and translate competitive intelligence into clear, actionable strategic recommendations. Skills, Knowledge & Expertise Proven Experience: 3–5+ years of experience in management consulting, tech operations, mobility/ride-hailing, or general management, leading multi-project portfolios. Analytical Mindset: Strong capability to analyze performance data (GMV, conversion rates, supply dynamics) and turn insights into high-impact operational decisions. Cross-Functional Leadership: A track record of driving cross-team alignment across Marketing, Policy, and Marketplace Operations. Stakeholder & Regulatory Savvy: Comfortable representing the company in external policy meetings, partner negotiations, and executive discussions. Execution & Agility: Strong project management skills with the ability to navigate ambiguity and deliver results in a fast-paced environment. Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Abu Dhabi, United Arab Emirates Workplace: hybrid Autonomous vehicles are coming to the markets in which inDrive serves, but the AV industry has a blind spot: it has almost no data from the cities where we operate. inDrive runs one of the world's largest ride-hailing fleets, concentrated in exactly the emerging markets global AV players have yet to reach. We are building the team that turns that fleet into an AV grade data platform: large scale multi sensor collection from real vehicles on real trips, evaluation of driving models against human drivers, automated and human in the loop causal annotation, and camera first 3D scene reconstruction for simulation. We are hiring the founding leader of this workstream. This is a rare true zero to one: you will hire the team, stand up the vehicles and the data platform, set the technical bar, and own delivery end to end. Key Responsibilities Own the AV data workstream end to end. Roadmap, execution, quality, and outcomes, from vehicle data capture through processing, annotation, and delivery of AV-grade datasets Build the team from zero. Hire and lead a multi disciplinary team covering large scale data engineering, search and serving, ML engineering across divergence detection, edge inference, and VLM based auto labeling, 3D reconstruction research, and data annotation operations. Own the hiring bar and the team's growth Management : Manage ML engineers' charter across the cluster Set technical direction across disciplines. Provide design authority for the full pipeline, including onboard capture, cloud ingestion and processing at fleet scale, semantic and causal labeling, and neural scene reconstruction, and make the key technical decisions on evidence Partner with leaders across the organization. Work closely with the leaders of data platform, ML ops, geo and mapping, and inDrive's wider autonomous vehicle initiatives to align roadmaps, share infrastructure, and unblock delivery Own external partnerships. Drive the technical relationships this work depends on, including the NVIDIA AV ecosystem and prospective AV partners consuming our data Balance research and delivery. Several of the core questions here are open research. You frame milestones as decision gates, redirect work based on evidence, and keep the team shipping measurable results on a schedule Skills, Knowledge and Expertise 10+ years of engineering experience in applied ML, autonomous systems, or large-scale data and ML platforms, including 3+ years in the autonomous vehicle industry or closely adjacent autonomy domains (AV data, simulation, or evaluation platforms, ADAS, robotics perception, HD mapping), and 4+ years managing engineering teams, with a track record of building teams from scratch and delivering from zero to one Strong command of the modern AV and foundation model landscape: vision-language models, multi-modal perception, 3D reconstruction and neural rendering, and the NVIDIA AV ecosystem. Deep enough to set direction, review designs, and make evidence-based technical calls Genuine engineering leadership range: you have successfully led data engineering, platform, or infrastructure delivery, not only ML research, and can evaluate and unblock work across those disciplines Proven ability to take large-scale ML systems from conception to production: data pipelines, training and evaluation infrastructure, and models running under real-world constraints Strong external presence: experience owning technical partnerships, vendor and licensing relationships, or customer-facing technical engagements at a senior level Deep fluency in the modern ML stack (PyTorch or equivalent, large-scale training and inference, Python and Linux) and in cloud data platforms at multi-terabyte scale Bachelor's degree in Computer Science, Engineering, or a related field Nice to have: AV industry experience specifically in offline evaluation, data mining, annotation platforms, or simulation, as distinct from on-vehicle stack development Advanced degree (MS or PhD) in ML, robotics, or computer vision Experience operating in emerging markets, and comfort building where the playbook does not exist yet Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects Work alongside people who take initiative, speak openly, and challenge themselves to grow Improve your language skills through co-financed courses and internal speaking clubs Final benefits may vary depending on the location.

Location: Lima, Peru Workplace: hybrid We are looking for a data-driven Product Marketing Manager to own the strategy, execution, and continuous optimization of our customer lifecycle and product engagement initiatives. Please apply with your CV in English. Key Responsibilities Campaign Preparation and Execution: Independently create, schedule, and execute marketing campaigns (email, push notifications, WhatsApp, in-app messages, banners) across multiple customer segments. Optimize campaigns for delivery across time zones, devices, and customer preferences. Ensure compliance with legal standards such as GDPR and other regional requirements. Audience Segmentation: Design and implement custom segmentation strategies based on multidimensional criteria such as behavior, demographics, orders and ride history, and engagement levels. Maintain dynamic customer segments that update automatically as data changes. Trigger Campaign Configuration: Build and manage multi-step automated workflows, such as re-engagement, loyalty program adoption, or upselling campaigns, with minimal supervision. Test and troubleshoot triggers to ensure proper execution and alignment with the customer lifecycle. Testing and Optimization: Plan, execute, and document A/B and multivariate tests for key campaign elements, including design, timing, and messaging. Use insights from testing to implement data-driven improvements across campaigns. Perform regular performance reviews to refine optimization strategies. Reporting and Analysis: Generate detailed reports on campaign performance, interpreting metrics like open rates, CTRs, conversions, and ROI. Present data insights to stakeholders and provide actionable recommendations to improve rider and driver engagement. Collaboration and Mentoring: Collaborate with cross-functional teams (content, design, analytics) to deliver campaigns. Provide guidance and support to junior CRM specialists, including peer reviews and knowledge sharing. Skills, Knowledge & Expertise CRM Platform Proficiency: Independently execute at least five end-to-end campaigns quarterly using advanced CRM platform features (e.g., Bloomreach, Salesforce Marketing Cloud, HubSpot). Build at least three advanced automations quarterly, such as multi-step workflows with branching logic (e.g., loyalty or churn prevention campaigns). Complete at least two courses with intermediate certification for Bloomreach or demonstrate equivalent expertise. Data Analysis and Reporting: Create detailed reports with data visualizations for at least five campaigns quarterly, incorporating metrics like open rates, conversion rates, and ARPPU. Work with datasets using tools like Excel or Google Sheets with advanced functions (e.g., INDEX/MATCH, QUERY). Present campaign insights to stakeholders in three formal presentations with actionable recommendations. Digital Marketing Expertise: Apply intermediate-level knowledge of digital marketing strategies, including personalization, retargeting, and customer journey mapping. Assist in the strategic planning of at least two multi-channel campaigns integrating email, WhatsApp, in-app, banners, and push notifications. Advanced Data Handling: Segment audiences dynamically based on real-time data, using at least three different criteria simultaneously. Ensure data compliance by implementing processes that align with GDPR/CCPA requirements for all campaigns. English Proficiency: Write comprehensive campaign briefs and reports in English, ensuring accuracy and clarity. Lead or co-lead cross-functional meetings in English, presenting updates or insights confidently. Advanced Testing and Optimization: Conduct and analyze A/B tests for at least five campaigns quarterly, including testing subject lines, offers, layouts, and timing. Implement changes based on test results, achieving measurable improvements in key KPIs (e.g., a 5 statistically significant lift in conversion). Communication Deliverability: Monitor and resolve deliverability issues for campaigns. Use tools like Postmaster Tools or delivery reports to troubleshoot spam issues and optimize sender reputation. Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Limassol, Cyprus Workplace: hybrid You will lead analytics for the Services cluster — the set of domains that protect trust, safety, and quality across every interaction on our platform. This is where the integrity of the marketplace is safeguarded and where millions of passengers and drivers experience inDrive as a safe and reliable place to be. Your teams will span five closely connected areas: Watchdocs (driver document verification and work with the compliance base), Trust & Safety (everything related to trust and safety in rides — incidents and safety features), Customer Support (both the product tooling for handling user requests and the automation of that work, plus WFM analytics of support agents' performance), Customer Experience (Voice-of-the-Customer feedback and connecting satisfaction metrics such as CSAT/DSAT to business metrics), and Antifraud (protecting rides, transactions, ratings, and more from abuse across inDrive). You will build and manage a team that partners closely with product, operations, support, and compliance to turn a large volume of behavioral, operational, and feedback signals into decisions that reduce risk and improve experience at the same time. From detecting and quantifying fraud across rides and transactions, to measuring the real business impact of safety features and support automation, to linking customer-feedback metrics (CSAT/DSAT) with core business outcomes — your work will define how the company balances protection, cost, and user satisfaction. In this role, you will act as a strategic partner to product and business leaders, as well as to Trust & Safety and Compliance stakeholders — shaping the analytics agenda for the Services cluster, defending its strategy in front of senior leadership, and building scalable processes, metrics, and standards that make trust and safety measurable across the whole platform. Key Responsibilities Own the analytics strategy and roadmap for the Services cluster (Watchdocs, Trust & Safety, Customer Support, CX, Antifraud), align it with company-level priorities, and defend it in front of senior leadership Build, grow, and develop a team of 11+ (analysts) — hiring, mentoring, and setting quality standards across the cluster Lead Antifraud analytics : detect and quantify fraudulent behavior across rides, transactions, and ratings; evaluate the effectiveness of anti-fraud rules and models and their trade-off with false positives Drive Trust & Safety analytics : measure incident rates, evaluate the impact of safety features, and help prioritize initiatives that reduce risk for passengers and drivers Oversee Customer Support analytics : assess support tooling and automation effectiveness, contact-rate drivers, resolution quality, and WFM analytics for agent capacity and performance Lead CX analytics : connect Voice-of-the-Customer metrics (CSAT/DSAT) to business outcomes such as retention and revenue, and turn feedback into prioritized product and operational actions Guide Watchdocs analytics : the document-verification funnel, compliance coverage, and the balance between compliance rigor and a smooth driver onboarding experience Define and standardize metrics, definitions, and monitoring across the cluster; ensure data quality in partnership with DWH, DS, and Engineering Establish best practices in experimentation (A/B testing), causal inference, forecasting, and effect measurement across the team Partner cross-functionally at the company level (Product & Tech & Business, DWH, DS, Engineering) and act as a trusted advisor to Head / Director / C-suite stakeholders Skills, Knowledge and Expertise 6+ years of experience in data or product analytics, preferably in tech, ride-hailing, marketplace, or platform businesses 2+ years of people management, leading teams of 10+ people, including other managers or team leads Strong expertise in SQL and Python (or R), with a solid foundation in statistics and experimentation (A/B testing, causal inference) Proven ability to translate large volumes of behavioral, operational, and feedback data into decisions that balance risk, cost, and user experience Experience partnering with senior stakeholders (Head / Director / C-suite) and forming and defending strategy at the company level Proficiency in BI tools (Tableau, Looker, Redash, or similar) Strong communication skills and the ability to present complex findings clearly to both technical and non-technical audiences English proficiency at B2 or higher for international collaboration Nice to Have Hands-on experience in one of the Services domains — Trust & Safety, Antifraud, Customer Support / WFM, CX / Voice-of-the-Customer, or compliance Experience with fraud / risk modeling, anomaly detection, or safety analytics Familiarity with text / sentiment analysis for customer-feedback data Experience scaling analytics across multiple countries and verticals Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries Develop your professional skills with access to mentoring, career consulting, and learning programs Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects Work alongside people who take initiative, speak openly, and challenge themselves to grow Improve your language skills through co-financed courses and internal speaking clubs Annual salary from EUR 90 700 gross Final benefits may vary depending on the location.

Location: Pretoria, South Africa Workplace: hybrid We are looking for a Senior Marketing Manager to drive passenger acquisition, retention, and brand growth for inDrive Southern Africa region with a primary focus on South Africa. You will work closely with the Regional Marketing Lead and the local team to bring inDrive's global brand strategy to life on the ground – leading hands-on execution of marketing activations, partnerships, and brand-building initiatives across the region. Key Responsibilities Execute locally relevant marketing strategy by adapting inDrive's global brand strategy and guidelines to the South Africa, Zambia, Zimbabwe and Botswana markets Work as an embedded, hands-on member of the local team, partnering closely with Business Development, Driver Operations, and other local functions within a matrix structure Contribute to and help develop marketing briefs for advertising campaigns and creative production, ensuring creatives are culturally relevant Plan and deliver 360° marketing campaigns, activations, and partnerships that drive passenger acquisition and brand awareness Partner with the Regional Marketing Lead on budget and strategic planning, and execute the approved local marketing budget Analyze the acquisition and retention funnels, surface product improvement opportunities, and conduct in-market customer development (CustDev) research Generate and test performance marketing hypotheses in coordination with the in-house performance marketing team Skills, Knowledge & Expertise 4+ years of digital consumer marketing experience, ideally within a global or multinational company Hands-on experience planning and executing multi-channel (360°) marketing campaigns and activations Experience working with influencer marketing and partnerships Comfortable operating in a matrix structure, collaborating with and influencing multiple stakeholders and functions without direct authority An execution-focused mindset – equally comfortable shaping plans and personally delivering the work, including agency management Strong analytical skills, with the ability to assess campaign and funnel performance and translate data into action Experience working with a mobile product is a plus but not required Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Almaty, Kazakhstan Workplace: hybrid You will lead analytics for our Intercity vertical — a core business driving long-distance travel across cities. This includes car-based rides as well as partner transportation networks such as buses and other regional operators. Your mission is to uncover opportunities for growth, optimize pricing and demand-supply balance, and help shape the future of intercity mobility for millions of users. You will manage a team that partners closely with product, operations, and marketing to improve unit economics, drive market expansion, and deliver a seamless experience for both passengers and drivers. From building forecasting models and demand-planning tools to analyzing new market entry strategies and measuring the impact of promotional initiatives, your work will directly influence business-critical decisions. In this role, you will act as a trusted advisor to product and business stakeholders — aligning analytics with strategic priorities, driving data-informed decisions, and creating scalable processes for the fast-growing Intercity vertical. Key Responsibilities Lead, mentor, and develop the analytics team, supporting performance, growth, and professional development Define and drive the analytics strategy, roadmap, and standards aligned with business and product objectives Oversee key metrics, experimentation, and analytical outputs to ensure quality, consistency, and impact Partner with product, engineering, and business leaders to embed data-driven decision-making across the organization Establish and continuously improve analytics processes, documentation, and governance Ensure data quality, integrity, and effective cross-team data collaboration Skills, Knowledge and Expertise 5+ years of experience in data analytics or data science 2+ years of people management, leadings of 5+ people Analytical mindset: structured and critical thinking, the ability to find a balance between the resources spent and the effect on the business Strong mathematical background with an emphasis on mathematical statistics, optimization theory, time series and causal inference Proficiency in Python and data analysis libraries Proficiency in SQL: ability to work with large amounts of data, write and optimize complex queries, create analytical data marts Experience in creating BI reports: Plotly / Redash / Tableau English: Professional Working Proficiency Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Limassol, Cyprus Workplace: hybrid We are looking for an Engineering Manager to lead and develop a team of infrastructure engineers responsible for critical production systems. This role combines people management with strong technical expertise , requiring a solid infrastructure background and deep knowledge of AWS, Kubernetes, distributed systems, networking, and infrastructure automation . Key Responsibilities Lead, manage, and develop a team of infrastructure engineers responsible for critical production systems Own team execution, delivery, and day-to-day prioritization in alignment with infrastructure strategy and architectural direction Run the shared goals and collaborate with the Infrastructure Security, and other platform teams Translate infrastructure priorities into clear team plans, milestones for both infrastructure and product teams Work with Staff and Senior engineers to ensure technical solutions are delivered effectively and aligned with established architectural principles Ensure the reliability, availability, and operational readiness of systems owned by the team Own the team’s operational practices, incident response, postmortems, and completion of follow-up actions Set clear expectations, run regular 1:1s, provide actionable feedback, and support engineers through performance reviews and Individual Development Plans Skills, Knowledge and Expertise 7+ years of experience in software, infrastructure, SRE, or platform engineering, including 2+ years in an engineering management role within a Platform cluster Proven experience leading and developing engineering teams responsible for production infrastructure or platform systems Strong infrastructure engineering background, with sufficient technical depth to review architecture, challenge decisions, and work effectively with Staff and Senior engineers Strong understanding of cloud infrastructure, especially AWS, Kubernetes, distributed systems, networking, and infrastructure automation Experience operating highly available, business-critical systems, including incident management, on-call, postmortems, capacity planning, and operational excellence Proven ability to set priorities, build execution plans, and deliver complex engineering initiatives while balancing reliability, technical debt, operational work, and long-term investments Ability to delegate technical ownership and enable senior engineers to lead major technical initiatives Strong cross-functional leadership skills, with the ability to align teams, manage dependencies, and resolve organizational, process, and technical bottlenecks Professional working proficiency in English Nice to Have Experience operating infrastructure across multiple regions, data centers, or hybrid cloud environments Experience managing teams with significant networking or distributed infrastructure responsibilities Experience working in organizations where infrastructure teams provide internal platforms and services to a large number of engineering teams Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects Work alongside people who take initiative, speak openly, and challenge themselves to grow Improve your language skills through co-financed courses and internal speaking clubs Annual salary from 90 700 EUR gross Final benefits may vary depending on the location.

Location: Limassol, Cyprus Workplace: hybrid We’re looking for an Internal Investigations Manager to join our team and take the lead on fraud investigations across our business. You’ll run investigations end to end — from gathering evidence and interviewing witnesses to analysing what happened and presenting your findings. You’ll also look beyond individual cases to spot patterns, uncover control gaps, and help make our processes stronger. If you’re naturally curious, highly objective, comfortable handling sensitive information, and not afraid to ask the uncomfortable questions — we’d love to hear from you. Key Responsibilities Manage end-to-end fraud investigations across countries, ensuring timely closure Gather, preserve, and document digital and operational evidence in line with chain-of-custody best practices Conduct structured interviews (in-person or video) with whistleblowers, witnesses, and internal stakeholders. Prepare clear, well-structured investigation reports and case summaries for internal stakeholders Identify control gaps or process weaknesses through investigations and recommend remediation actions Identify systemic fraud patterns and conduct root cause analysis on recurring case types, translating findings into actionable recommendation Monitor implementation of controls across business units Participate in cross-team collaboration and knowledge-sharing sessions Contribute to the development and continuous improvement of investigation procedures, templates, and methodologies — including responsible use of AI for efficiency Skills, Knowledge & Expertise Bachelor’s degree. 7+ years of investigation experience , including independently managing investigations end to end, from intake through evidence collection, interviews, analysis, and formal reporting. Professional proficiency in Russian and English — mandatory. Strong skills in evidence handling and chain of custody, structured interviewing and statement-taking, OSINT, link analysis and relationship mapping . Experience with NUIX, Relativity, digital evidence handling, and data analytics . Big 4 experience is preferred. Certified Fraud Examiner (CFE) certification — nice to have. Strong analytical and structured thinking skills, with the ability to make sense of complex, incomplete, or contradictory information. High standards of integrity, objectivity, discretion, and confidentiality . Strong emotional intelligence and communication skills , with the ability to handle sensitive interviews and communicate difficult findings to senior stakeholders. Professional courage and attention to detail , with the ability to stand behind conclusions under pressure. A drive to go beyond individual investigations by identifying systemic fraud patterns, control gaps, and root causes , and turning findings into actionable improvements. Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries Develop your professional skills with access to mentoring, career consulting, and learning programs Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects Work alongside people who take initiative, speak openly, and challenge themselves to grow Improve your language skills through co-financed courses and internal speaking clubs Annual salary from 58 000 EUR gross Final benefits may vary depending on the location.

Location: Almaty, Kazakhstan Workplace: hybrid You will lead analytics for the Services cluster — the set of domains that protect trust, safety, and quality across every interaction on our platform. This is where the integrity of the marketplace is safeguarded and where millions of passengers and drivers experience inDrive as a safe and reliable place to be. Your teams will span five closely connected areas: Watchdocs (driver document verification and work with the compliance base), Trust & Safety (everything related to trust and safety in rides — incidents and safety features), Customer Support (both the product tooling for handling user requests and the automation of that work, plus WFM analytics of support agents' performance), Customer Experience (Voice-of-the-Customer feedback and connecting satisfaction metrics such as CSAT/DSAT to business metrics), and Antifraud (protecting rides, transactions, ratings, and more from abuse across inDrive). You will build and manage a team that partners closely with product, operations, support, and compliance to turn a large volume of behavioral, operational, and feedback signals into decisions that reduce risk and improve experience at the same time. From detecting and quantifying fraud across rides and transactions, to measuring the real business impact of safety features and support automation, to linking customer-feedback metrics (CSAT/DSAT) with core business outcomes — your work will define how the company balances protection, cost, and user satisfaction. In this role, you will act as a strategic partner to product and business leaders, as well as to Trust & Safety and Compliance stakeholders — shaping the analytics agenda for the Services cluster, defending its strategy in front of senior leadership, and building scalable processes, metrics, and standards that make trust and safety measurable across the whole platform. Key Responsibilities Own the analytics strategy and roadmap for the Services cluster (Watchdocs, Trust & Safety, Customer Support, CX, Antifraud), align it with company-level priorities, and defend it in front of senior leadership Build, grow, and develop a team of 11+ (analysts) — hiring, mentoring, and setting quality standards across the cluster Lead Antifraud analytics : detect and quantify fraudulent behavior across rides, transactions, and ratings; evaluate the effectiveness of anti-fraud rules and models and their trade-off with false positives Drive Trust & Safety analytics : measure incident rates, evaluate the impact of safety features, and help prioritize initiatives that reduce risk for passengers and drivers Oversee Customer Support analytics : assess support tooling and automation effectiveness, contact-rate drivers, resolution quality, and WFM analytics for agent capacity and performance Lead CX analytics : connect Voice-of-the-Customer metrics (CSAT/DSAT) to business outcomes such as retention and revenue, and turn feedback into prioritized product and operational actions Guide Watchdocs analytics : the document-verification funnel, compliance coverage, and the balance between compliance rigor and a smooth driver onboarding experience Define and standardize metrics, definitions, and monitoring across the cluster; ensure data quality in partnership with DWH, DS, and Engineering Establish best practices in experimentation (A/B testing), causal inference, forecasting, and effect measurement across the team Partner cross-functionally at the company level (Product & Tech & Business, DWH, DS, Engineering) and act as a trusted advisor to Head / Director / C-suite stakeholders Skills, Knowledge and Expertise 6+ years of experience in data or product analytics, preferably in tech, ride-hailing, marketplace, or platform businesses 2+ years of people management, leading teams of 10+ people, including other managers or team leads Strong expertise in SQL and Python (or R), with a solid foundation in statistics and experimentation (A/B testing, causal inference) Proven ability to translate large volumes of behavioral, operational, and feedback data into decisions that balance risk, cost, and user experience Experience partnering with senior stakeholders (Head / Director / C-suite) and forming and defending strategy at the company level Proficiency in BI tools (Tableau, Looker, Redash, or similar) Strong communication skills and the ability to present complex findings clearly to both technical and non-technical audiences English proficiency at B2 or higher for international collaboration Nice to Have Hands-on experience in one of the Services domains — Trust & Safety, Antifraud, Customer Support / WFM, CX / Voice-of-the-Customer, or compliance Experience with fraud / risk modeling, anomaly detection, or safety analytics Familiarity with text / sentiment analysis for customer-feedback data Experience scaling analytics across multiple countries and verticals Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.