Вакансии

Welcome to Torrero - all-in-one source for cutting-edge white label casino, sportsbook solutions and B2B aggregation. Built on a foundation of trust and compliance, we proudly offer an extensive library of 30,000+ games sourced from diverse providers, positioning Torrero as the preferred partner for transforming the iGaming enterprise. With huge number of sports events and easy payment options, we cater to diverse interests. Available in 35+ languages, we make gaming accessible worldwide. About the role: We are looking for a customer support specialist with English language, strong communication skills and excellent organizational skills. You must be a team player who can handle sensitive situations with confidence. We offer a unique chance to grow in an international team and enjoy the benefits of working in a global company. If you like a fast paced, dynamic and start-up work culture with full of passionate and enthusiastic mindsets, you’re most welcome to explore the opportunity. This is a chance to take part in an exciting journey as the company grows and expands its business at a rapid pace. You will be doing: Answer to incoming requests from customers via live chat Identify customer needs and help customers use specific features Analyze and reporting product malfunctions Follow up with customers to ensure their basic technical and product related issues are resolved Gather customer feedback and share with our Product, Sales and Marketing teams Your expertise to meet the requirement: You should be proficient in English and Spanish languages You must have work experience in support You must have excellent communication skills You should have strong teamwork skills You should have excellent PC skills You must have high attention to details You should have multi-tasking abilities You must be flexible to work in different shift schedules (day & evening & night) and on weekends We appreciate: Ability to quickly and efficiently solve tasks Independence, responsibility, initiative, and keep attention to detail A flexible and systematic approach to solving complex problems Experience in sports betting/gambling industry is a plus We offer: Fully remote job - work from anywhere you want Competitive compensation 28 paid days off per year Seniority leave Real career opportunities and professional growth The great team across the world Hiring Stages: Online Assessment Introductory Call Hiring Manager Round Candidate Reference Check Offer Letter

Location: Philippines; Thailand; Vietnam; Cambodia Neo Group is a Malta-based startup offering B2B services in Marketing, Tech, Data Analytics, Customer Support, HR, and Compliance. Established in 2024, it is built on over 15 years of veteran experience in multiple industries, including the iGaming industry. Despite our startup spirit, our team brings a wealth of expertise gained through years of collaboration with industry leaders. With a network of 1,400 talented professionals across 10+ countries, we are committed to delivering innovative, data-driven solutions that empower our clients and foster professional growth within a dynamic and collaborative workplace. Role Overview Unlock your full potential as a VIP Account Manager . Neo Group is a B2B services company, recruiting on behalf of our partners. In this unique B2B role, you will act as a dedicated ambassador for one of our partners, taking ownership of their English-speaking VIP portfolio. You won't just be managing accounts; you will be driving the partner's retention strategy and connecting their regional growth goals with our tailored operational support. If you are highly motivated, customer-centric, and passionate about delivering premium experiences on behalf of industry-leading brands, we would love to hear from you! Working Hours & Shift Pattern Please note that this role is designed to support the partner's operations; the required shift pattern will align with UTC+10 to UTC+13 time zones. What we want you to do: Relationship Management: Build and maintain strong relationships with the partner's VIP account holders, providing exceptional service and support that reflects the partner's brand standards. Proactive Engagement: Proactively engage with the partner's VIP accounts to understand their individual needs, preferences, and goals. Personalized Offerings: Provide tailored recommendations and bespoke offers to the partner's VIP accounts to maximize their satisfaction and long-term brand loyalty. Primary Point of Contact: Act as the main liaison for the partner's English-speaking VIP accounts, promptly addressing inquiries and resolving any platform or account issues they may face. Cross-Functional Collaboration: Collaborate with internal cross-functional teams to seamlessly deliver elite VIP experiences, including event invitations, special promotions, and custom rewards for the partner's account holders. Behavioral Analysis: Monitor and analyze the partner's VIP account activity to identify operational opportunities for engagement and retention. Strategic Development: Work closely with the VIP team and partner stakeholders to develop, align, and execute strategies for VIP customer acquisition and retention within the English-speaking portfolio. Market Nuance & Trends: Stay up-to-date with industry trends and best practices in VIP account management to ensure the partner remains highly competitive. The duties and responsibilities described in this job description are not a comprehensive list and as such additional tasks may be assigned to the employee from time to time; the scope of the job may also be subject to change as necessitated by business demand. Requirements Near-perfect English, both written and spoken, as this will be the only language you will use during operations. Previous experience in VIP account management or a similar customer-facing role Strong relationship-building and communication skills Customer-centric mindset with a passion for delivering exceptional service Excellent problem-solving and conflict resolution skills Ability to multitask and work efficiently in a fast-paced environment Strong analytical skills, with the ability to interpret data and drive insights Experience in iGaming, entertainment or any other fast-paced industry is a plus. Benefits Being part of Neo Group means more than just a job. It's about being a part of a vibrant community with over 40 nationalities across 8 global locations. As we embrace a thrilling phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team—potentially including you! Explore Neo Group Further: For more details about life and careers at Neo Group, visit our Career Website , connect with us on Instagram , and engage with us on LinkedIn . Ready to redefine the future of B2B services with us? Apply today and become a part of something truly spectacular!

— придумывать идеи рекламных роликов, digital-кампаний и спецпроектов; — разрабатывать концепции контента и съёмок, в том числе с амбассадорами;

🕹 Список обязанностей: Выстроить централизованную систему IT-безопасности и управления инфраструктурой для всех юридических лиц группы компаний. Управление доступами — разделение данных, дисков и папок по юридическим лицам, централизованная выдача и отключение доступов, контроль onboarding/offboarding.

— Communicate with users in Arabic and English across Telegram, Facebook, Discord, and WhatsApp. — Provide first-line user support and moderate chats.

Location: Remote; Warsaw Workplace: Remote We are seeking an experienced Chief Financial & Legal Officer to oversee financial operations and legal affairs within a growing international business. This executive position requires a strong background in financial leadership, complemented by practical legal expertise and the ability to navigate complex commercial and regulatory environments. The role focuses on strengthening financial performance, optimizing internal operations, and establishing a reliable financial and legal framework to support long-term growth and expansion into new markets. Responsibilities: - Provide strategic direction and operational leadership across Finance, Accounting, and Legal, developing effective teams, clear accountability, and well-structured internal workflows - Oversee financial planning, budgeting, forecasting, cash flow, and performance analysis, delivering actionable insights to support executive decisions and business priorities - Develop financial models and evaluate the commercial viability of investments, partnerships, expansion opportunities, and other strategic initiatives - Modernize financial operations through process standardization, automation, reporting improvements, and ERP implementation or migration - Manage corporate and commercial legal matters, including contractual arrangements, corporate governance, licensing obligations, and regulatory compliance - Ensure appropriate oversight of tax, audit, financial controls, and legal requirements, identifying potential risks and implementing effective mitigation measures - Provide integrated financial and legal guidance on business development initiatives, international operations, and complex commercial transactions - Collaborate closely with the CEO and executive stakeholders, translating financial and legal considerations into practical recommendations that support sustainable business growth Requirements: - Demonstrated success in a senior financial leadership position, such as CFO, Finance Director, or equivalent, with substantial exposure to legal matters or direct responsibility for the Legal function - Advanced knowledge of corporate finance and FP&A, including financial modelling, budget management, forecasting, liquidity planning, and executive-level reporting - Practical understanding of corporate and commercial law, with experience handling contractual matters, international legal entities, governance requirements, and regulatory obligations - Solid expertise in taxation, audit procedures, internal financial controls, and compliance, with the ability to manage interconnected financial and legal risks - Proven involvement in financial transformation projects, particularly ERP deployment or migration, workflow optimization, and automation initiatives - Strong business judgment and the ability to evaluate commercial opportunities from financial, legal, and operational perspectives - Ability to interpret complex information, identify key implications, and provide clear recommendations to senior decision-makers - Excellent leadership, negotiation, and stakeholder management skills, with the ability to coordinate cross-functional teams and influence strategic decisions - English at Upper-Intermediate level or higher, with the ability to communicate confidently in an international business environment - Native or fluent proficiency in Ukrainian for day-to-day professional communication Would be a plus: - Professional background in iGaming, FinTech, Payments, or another internationally regulated sector - Experience establishing or scaling business operations across multiple jurisdictions - Involvement in M&A transactions, investment projects, corporate reorganizations, or complex international business arrangements What's in it for you: - Executive-level responsibility with the opportunity to shape financial and legal strategy and influence long-term business development - Exposure to international operations, diverse markets, and cross-border business challenges - A dynamic environment where new ideas and strategic initiatives can be implemented efficiently - Remote working opportunities and flexible cooperation arrangements - Opportunities for professional growth and development within an expanding international business

Ведущая финтех-платформа ищет специалиста, который будет заниматься взаимодействием с платежными системами в регионах СНГ, MENA и Европе. В обязанности входит организация подключения и запуск новых платежных сервис-провайдеров (PSP), а также координация процессов интеграции. Необходимо контролировать соблюдение SLA, объемы транзакций, стабильность работы и маржинальность. Также требуется оптимизировать затраты на обработку платежей и улучшать конверсию, а также принимать участие в формировании платежной стратегии компании. Кандидат должен иметь опыт работы с платежными системами не менее 1,5 лет, разбираться в особенностях процессинга в сферах iGaming и FinTech, а также владеть знаниями ключевых метрик, таких как approval rate и конверсия. Компания предлагает оплату в рублях или криптовалюте, первые три месяца работы в офисе, после чего возможен гибридный режим.

— Опыт от 3 лет в iGaming Affiliate Management на стороне продукта; — Опыт работы с LATAM на успешном продукте;

Ищем Head of VIP для развития направления и обеспечения высоких стандартов клиентского сервиса (в портфеле два проекта на платформе GR8 Tech).

— CRM-стратегия (onboarding, retention); — Управление командой и промобюджетами;

— Управление retention-командой (до 5 человек); — Email/push, сегментация, реактивация, loyalty-механики;

• От 3 лет опыта Project Manager в IT-разработке. • Опыт одновременного ведения нескольких продуктов или проектов.

- Глубоко анализировать рекламные креативы и их эффективность на всех этапах воронки: CTR, CPC, CPL → регистрации → FTD → Qualified FTD → CPA. - Понимать, какие креативы и связки реально приносят деньги, находить причины роста и падения конверсий.

- Формировать и реализовывать SEO-стратегию под высококонкурентные ниши. - Управлять несколькими командами/департаментами.

— Сквозная аналитика пользователей и источников; — Анализ GGR/NGR, retention и прогноз LTV;

— Создание рекламных креативов и монтаж роликов; — Анимация интерфейсов и продуктовых механик;

— Верстка и доработка лендингов и новостников; — Работа с формами, логами, API и трекерами;

— Опыт Affiliate Management в iGaming; — Практический опыт работы с гео Аргентина;