Вакансии

Location: Riyadh, Saudi Arabia Join Müller's Solutions as a Digital & Customer Experience Expert and be part of our mission to deliver exceptional digital experiences to our clients. As a leading provider of Tech Outsourcing, Managed Services, and Global Tech Recruitment, we are dedicated to helping businesses thrive in the digital age. As a Digital & Customer Experience Expert, you will drive the development and implementation of innovative digital strategies to enhance customer satisfaction and engagement. You will collaborate with cross-functional teams to create seamless digital experiences that meet the evolving needs of our clients and their customers. Responsibilities: Develop and execute digital strategies to optimize customer experience across various online platforms Collaborate with stakeholders to understand business goals and customer needs Research and analyze market trends, customer behavior, and competitor strategies Identify opportunities for improvement and create actionable plans Design and implement user-centered digital experiences that align with brand guidelines Monitor and analyze key performance indicators (KPIs) to assess the effectiveness of digital initiatives Recommend and implement enhancements to optimize customer journeys Stay up-to-date with emerging digital technologies and industry best practices Lead and contribute to cross-functional projects to drive digital transformation Requirements Bachelor's degree in Marketing, Business, or a related field Proven experience in digital marketing or customer experience roles Strong knowledge of digital strategies, customer journey mapping, and user experience design Experience in conducting market research and analyzing data Proficiency in digital analytics tools such as Google Analytics Excellent understanding of online platforms and customer behavior Strong problem-solving and strategic thinking skills Ability to work collaboratively in cross-functional teams Excellent communication and presentation skills Passion for delivering exceptional customer experiences Benefits

Location: Remote Workplace: remote Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.   We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.   For more information, visit arcadia.io.   Why This Role Is Important to Arcadia   At Arcadia.io, the Customer Success Manager (CSM) has complete responsibility for end-to-end customer success for Arcadia’s non-enterprise clients. CSMs commit to the ongoing work of making satisfied customers, through ensuring collective adoption of Arcadia capabilities, strong data quality, rapid and effective support, and smooth upgrades. The CSM displays an intimate understanding of Arcadia functionality and can marry this understanding with their knowledge of value-based care to lead product training, mitigate issues, and reconfigure tools to meet new business goals. A CSM’s experience and skills enable them to independently manage a portfolio of customer accounts operating as the clients’ primary point of contact. CSMs build long term relationships with their clients and are vested in their success.   CSMs have a knack for connecting strategic business objectives to Arcadia’s capabilities, enjoy getting into the weeds, and excel at critical problem solving. The CSM leads cross-functional teams to effectively troubleshoot, and project manage complex technical issues. As the customer’s primary point of contact, the CSM will prioritize executing projects to support each client’s business objectives, increasing the adoption of Arcadia tools and capabilities, manage post-initial implementation projects, communicate timelines, and be the first line of expertise and support for Arcadia customers.   In this position, you will work closely with division leaders, implementation management, production support SMEs, engineering, product managers and service desk teams.   What Success Looks Like In 3 months ·  Complete Arcadia Core Platform certification and onboarding requirements ·  Successfully onboard to all customers in assigned portfolio ·  Coordinate with internal teams to create and execute against project timelines ·  Communicate project status updates to customer leadership ·  Provide support to assigned customer accounts with oversight ·  Know each assigned customers’ scope of work and overarching Arcadia use cases ·  Drive issue resolution through coordination with internal teams ·  Show a base understanding of how Arcadia supports several population health programs focused on Cost, Utilization, Quality and Risk performance ·  Have a strong understanding of Arcadia’s security protocols and processes ·  Convey ideas and solutions effectively, professionally and with the appropriate sensitivity through verbal and written communication     In 6 months ·  Act as the primary CSM on assigned customer accounts with minimal oversight ·  Manage day to day operations of each customer ·  Train customers on the base platform and be able to tailor the training to customers’ needs ·  Understand Arcadia’s data ingestion processes and be able to troubleshoot processing issues at a high-level ·  Be knowledgeable on a customer’s strategic goals and initiatives supported through Arcadia ·  Be able to guide clients through recommended product configurations that are in alignment with clients’ goals and initiatives ·  Assist in leading and executing planning and adoption workshops with customers  ·  Use technical skills and critical thinking to assist in investigating highly complex issues. Develop and execute against remediation plans ·  Understand and translate issue impact relative to customers’ business needs ·  Full accountability for managing small to medium implementation projects for Arcadia data feeds and applications ·  Develop strategic customer roadmaps, focusing on growth, adoption, and partnership in collaboration with management ·  Leverage Arcadia tools to monitor adoption of Arcadia capabilities and flag risks ·  Assist management in designing and executing a contract renewal strategy for an applicable customer    In 12 months ·  Manage several customer accounts independently ·  Train customers across Arcadia product suite ·  Demonstrate fluency in the interconnectivity between product functionality, data quality, data dependencies, and a client’s end use case ·  Develop strategies to help a client reach their business goals through solutioning, product configuration changes and trainings ·  Have full accountability in developing strategic customer roadmaps, focusing on growth, adoption, and partnership ·  Assist in the onboarding and mentoring of new Customer Success Analysts and Customer Success Managers ·  Work with product and engineering teams to relay customer feedback on feature improvements. ·  Assist in the onboarding and mentoring of new Customer Success Analysts and Customer Success Managers What You'll Be Doing Serving as the primary day-to-day point of contact for customers live on the Arcadia platform Connecting the dots between platform functionality, data dependencies/data model, and customer use cases to support capability adoption plans Be a resource with shared accountability for achieving and maintaining high Net Promoter Scores for assigned customers Driving adoption and scaling the use of Arcadia capabilities at your customers to pave a path for Arcadia capability growth Investigating escalated and highly complex issues to develop remediation plans with internal teams. Driving complex issue resolution through collaboration with cross-functional Arcadia teams Managing the implementation of product upgrades, significant platform changes, annual quality measure updates, and data integration quality control processes. Developing strong customers relationships and effectively communicating issue root cause/remediation and product functionality Learning customers’ business goals to facilitate internal decisions, e.g. strategize platform upgrades, prioritization of updates, understand issue impact, internal escalation and managing platform adoption. Conducting customer trainings and demos across the Arcadia product suite to facilitate adoption Acting as the translator between internal and external teams regarding complex technical concepts and business needs Educating customers on Arcadia processes including data integration, data processing, upgrades, issue resolution Gaining an in depth understanding of value-based care and how Arcadia tools support customers to achieve success across multiple population health programs Mastering the Arcadia Product Suite and understanding Arcadia’s data flow processes to be first line of support for customers Leveraging tools such as Jira, Confluence, Smartsheet, and SQL What You'll Bring Years related work experience; Customer Success Manager: 5+ Bachelor’s degree in IT or related technical field (Computer Science, Information Management, Mathematics, or other analytical discipline) or equivalent professional work experience Experience working in technology or healthcare, preferably on the vendor side Strong communication skills including the ability to interact with customers and explain technical concepts and product functionality clearly Experience communicating with a wide range of audiences (tech, business, clinical, executive) Excellent presentation and communication skills, including the ability to create compelling materials in Microsoft PowerPoint, Excel, Word, etc. Regularly learn new skills, make timely decisions, and adapt well to change Strong analytical, quantitative, problem solving and organizations skills Attention to detail and ability to coordinate multiple tasks, set priorities and meet deadlines Thrive as a self-starter with the curiosity and tenacity to learn complex concepts Exceptional ability to complete committed follow-ups and tasks Ability to travel approximately 30%. Would Love for You to Have Multiple years in IT support or relevant experience. Healthcare industry experience is a plus Experience using technologies such as SQL Server, Microsoft Office, JIRA and others to aid our customers in resolving complex big data issues. Additional programming language experience is a plus Experience interacting with Product and Engineering teams to identify and implement improvements to the software, and installation and configuration processes based on field Experience in value-based care. A robust understanding of EHR and claims data Proven ability to lead successful client meetings with executive, operational, clinical, and technical stakeholders. Knowledge of HIPAA, experience with EHR and/or Claims data, or experience in a secure data systems environment is a plus What You'll Get Support a wide variety of customers in the healthcare space – all focused on pulling healthcare tech into modernity Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care A flexible, remote friendly company with personality and heart Employee driven programs and initiatives for personal and professional development Great benefits like flextime time off Be a member of the Arcadian and Barkadian Community About Arcadia Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website. Protect Yourself If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website. This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.

Location: Almaty, Kazakhstan Workplace: hybrid ДОБРО ПОЖАЛОВАТЬ В OLX Мы создаем устойчивые экосистемы маркетплейсов, на которые ежемесячно полагаются миллионы людей, чтобы покупать и продавать автомобили, находить жилье, устраиваться на работу и торговать подержанными товарами. Это коммерция, которая имеет значение: безопасная, разумная и экологически ответственная. Мы делаем это благодаря смелости внедрять инновации, приверженности результатам, сотрудничеству представителей более 50 национальностей на 7 рынках и подходу, ориентированному на потребности клиентов, где реальные люди стоят на первом месте. Добавьте к этому стремление к победе — и вы получите культуру, которая является амбициозной, динамичной и основанной на доверии. Наши бренды, включая AutoTrader, OLX, Otomoto, Property24 и другие, любимы миллионами. А поддерживают нас Prosus, один из крупнейших технологических инвесторов в мире. Присоединяйтесь к OLX, и вы увидите, как далеко сможете зайти. Вы помогаете людям и получаете от этого удовольствие? Если ответ - Да, то нам по пути.   В команду OLX Казахстан мы ищем единомышленников OLX, Cпециалистов по работе с обращениями пользователей – открытых, доброжелательных, желающих помогать другим и развиваться вместе с OLX Какие обязанности ты получишь, работая с нами? качественное и оперативное предоставление помощи пользователям по использованию сервиса OLX в формате письменных ответов в соответствии с политикой компании Какими навыками необходимо обладать? опыт работы на аналогичной должности от 2 лет грамотная русская и казахская речь, знание казахского языка обязательно грамотная письменная речь опытный пользователь ПК опыт пользования досками бесплатных объявлений аналитический склад ума ответственное отношение к работе желание и умение работать на результат Условия работы: работа в компании входящую в международную группу официальное трудоустройство согласно законодательству РК оклад и ежемесячный бонус работа на полный рабочий день в зафиксированной смене 7:00-16:00, 9:00-18:00 или 10:00-19:00 два плавающих выходных в неделю конкурентоспособная и официальная оплата труда ежегодный оплачиваемый отпуск 28 календарных дней компенсация спорта согласно политике Компании после успешного прохождений испытательного срока западная культура работы и ведения бизнеса, работе в команде профессионалов DEI культура, где мы создаем высокоэффективное, разнообразное, инклюзивное и аутентичное рабочее место. Внутренняя платформа, где ты можешь обучаться и развиваться (бесплатные курсы от Coursera, Harvard Business School итд) Молодая и активная команда - мы любим посмеяться, но работу воспринимаем всерьез. Присоединяйся к единомышленникам - большой и дружной команде OLX! Многообразие, равенство и инклюзивность в OLX OLX ценит многообразие и приветствует кандидатов независимо от расовой и этнической принадлежности, физических и ментальных особенностей, возраста, пола, сексуальной ориентации, вероисповедания, а также бэкграунда и профессионального опыта Если вас вдохновляет эта вакансия, мы призываем вас откликнуться, даже если вы не соответствуете всем требованиям — возможно, вы именно тот, кто идеально подойдет для этой или других наших возможностей! OLX будет обрабатывать ваши персональные данные для оценки вашего соответствия позиции, на которую вы подаетесь. Вы можете по желанию дать согласие на хранение ваших данных в течение 12 месяцев после завершения процесса отбора для рассмотрения вашей кандидатуры на будущие вакансии в OLX. Более подробную информацию о том, как будут обрабатываться данные вашей заявки, можно найти в нашей Политике о конфиденциальности.

Location: Buenos Aires, Argentina We are a leading B2B staffing platform, specializing in connecting talented architects and engineers with top-notch Australian architectural and engineering companies. Our platform is designed to empower remote work, allowing professionals from around the world to collaborate with global firms seamlessly. As we continue to expand our services and clientele, we are seeking a dedicated Customer Success Representative to manage U.S and Canadian accounts, ensure the satisfaction of our contractors, and drive the growth of our partnerships. Our team is empowered to constantly explore, innovate, and strive to think outside the box, providing personal and team growth. Responsibilities: As a Customer Success Representative, you will play a pivotal role in fostering strong relationships with our Australian clients while ensuring that our contractors thrive in their roles. Your responsibilities will include: Account Management: Oversee and nurture relationships with U.S and Canadian architectural and engineering companies. Understand their needs, challenges, and goals. Contractor Satisfaction: Act as a point of contact for our contractors, addressing their concerns, ensuring their happiness, and serving as a bridge between them and the client firms. Upselling and Growth: Identify opportunities to expand our services within existing client accounts. Collaborate with the sales team to upsell additional contractor resources. Client Onboarding: Facilitate the onboarding process for new clients, ensuring a smooth transition and integration of our contractors into their teams. Feedback Collection: Gather feedback from both clients and contractors, and communicate this feedback internally to help improve our platform and services. Problem Resolution: Handle any issues or disputes promptly and professionally, finding effective solutions that benefit all parties. Reporting: Maintain accurate records of client interactions and share insights with the management team to drive strategic decisions. Requirements Bachelor's Degree: A bachelor's degree in business, marketing, or a related field is preferred. Customer-Centric Mindset: A genuine passion for delivering exceptional customer service and ensuring client satisfaction. Communication Skills: Outstanding written and verbal communication skills, with the ability to build rapport and convey complex ideas effectively. Problem-Solving Skills: Strong analytical and problem-solving abilities to address client and contractor concerns. Sales Acumen: Basic understanding of sales principles and the ability to identify upselling opportunities. Remote Work Proficiency: Must have a reliable laptop, high-speed internet connection, and a comfortable remote work setup. Video Conferencing: Comfortable with videoconferencing tools for client and contractor interactions when necessary. 2+ Years of Experience: Previous experience in a customer success or account management role, preferably in a B2B environment, with at least 2 years of relevant experience. Important to have: Native English Great Communication Skills Enjoys talking with people; Comfortable doing videoconference with clients Motivated Self-starter Ability to work unsupervised Ability to multi-task Shows Initiative, Proactive Benefits Work for the most exciting companies in the world. Flexible schedules. Work from anywhere. Highly competitive compensation.

Location: Medellín, Colombia We are a leading B2B staffing platform, specializing in connecting talented architects and engineers with top-notch Australian architectural and engineering companies. Our platform is designed to empower remote work, allowing professionals from around the world to collaborate with global firms seamlessly. As we continue to expand our services and clientele, we are seeking a dedicated Customer Success Representative to manage U.S and Canadian accounts, ensure the satisfaction of our contractors, and drive the growth of our partnerships. Our team is empowered to constantly explore, innovate, and strive to think outside the box, providing personal and team growth. Responsibilities: As a Customer Success Representative, you will play a pivotal role in fostering strong relationships with our Australian clients while ensuring that our contractors thrive in their roles. Your responsibilities will include: Account Management: Oversee and nurture relationships with U.S and Canadian architectural and engineering companies. Understand their needs, challenges, and goals. Contractor Satisfaction: Act as a point of contact for our contractors, addressing their concerns, ensuring their happiness, and serving as a bridge between them and the client firms. Upselling and Growth: Identify opportunities to expand our services within existing client accounts. Collaborate with the sales team to upsell additional contractor resources. Client Onboarding: Facilitate the onboarding process for new clients, ensuring a smooth transition and integration of our contractors into their teams. Feedback Collection: Gather feedback from both clients and contractors, and communicate this feedback internally to help improve our platform and services. Problem Resolution: Handle any issues or disputes promptly and professionally, finding effective solutions that benefit all parties. Reporting: Maintain accurate records of client interactions and share insights with the management team to drive strategic decisions. Requirements Bachelor's Degree: A bachelor's degree in business, marketing, or a related field is preferred. Customer-Centric Mindset: A genuine passion for delivering exceptional customer service and ensuring client satisfaction. Communication Skills: Outstanding written and verbal communication skills, with the ability to build rapport and convey complex ideas effectively. Problem-Solving Skills: Strong analytical and problem-solving abilities to address client and contractor concerns. Sales Acumen: Basic understanding of sales principles and the ability to identify upselling opportunities. Remote Work Proficiency: Must have a reliable laptop, high-speed internet connection, and a comfortable remote work setup. Video Conferencing: Comfortable with videoconferencing tools for client and contractor interactions when necessary. 2+ Years of Experience: Previous experience in a customer success or account management role, preferably in a B2B environment, with at least 2 years of relevant experience. Important to have: Native English Great Communication Skills Enjoys talking with people; Comfortable doing videoconference with clients Motivated Self-starter Ability to work unsupervised Ability to multi-task Shows Initiative, Proactive Benefits Work for the most exciting companies in the world. Flexible schedules. Work from anywhere. Highly competitive compensation.

Location: Buenos Aires, Argentina We are a leading B2B staffing platform, specializing in connecting talented architects and engineers with top-notch Australian architectural and engineering companies. Our platform is designed to empower remote work, allowing professionals from around the world to collaborate with global firms seamlessly. As we continue to expand our services and clientele, we are seeking a dedicated Customer Success Representative to manage U.S and Canadian accounts, ensure the satisfaction of our contractors, and drive the growth of our partnerships. Our team is empowered to constantly explore, innovate, and strive to think outside the box, providing personal and team growth. Responsibilities: As a Customer Success Representative, you will play a pivotal role in fostering strong relationships with our Australian clients while ensuring that our contractors thrive in their roles. Your responsibilities will include: Account Management: Oversee and nurture relationships with U.S and Canadian architectural and engineering companies. Understand their needs, challenges, and goals. Contractor Satisfaction: Act as a point of contact for our contractors, addressing their concerns, ensuring their happiness, and serving as a bridge between them and the client firms. Upselling and Growth: Identify opportunities to expand our services within existing client accounts. Collaborate with the sales team to upsell additional contractor resources. Client Onboarding: Facilitate the onboarding process for new clients, ensuring a smooth transition and integration of our contractors into their teams. Feedback Collection: Gather feedback from both clients and contractors, and communicate this feedback internally to help improve our platform and services. Problem Resolution: Handle any issues or disputes promptly and professionally, finding effective solutions that benefit all parties. Reporting: Maintain accurate records of client interactions and share insights with the management team to drive strategic decisions. Requirements Bachelor's Degree: A bachelor's degree in business, marketing, or a related field is preferred. Customer-Centric Mindset: A genuine passion for delivering exceptional customer service and ensuring client satisfaction. Communication Skills: Outstanding written and verbal communication skills, with the ability to build rapport and convey complex ideas effectively. Problem-Solving Skills: Strong analytical and problem-solving abilities to address client and contractor concerns. Sales Acumen: Basic understanding of sales principles and the ability to identify upselling opportunities. Remote Work Proficiency: Must have a reliable laptop, high-speed internet connection, and a comfortable remote work setup. Video Conferencing: Comfortable with videoconferencing tools for client and contractor interactions when necessary. 2+ Years of Experience: Previous experience in a customer success or account management role, preferably in a B2B environment, with at least 2 years of relevant experience. Important to have: Native English Great Communication Skills Enjoys talking with people; Comfortable doing videoconference with clients Motivated Self-starter Ability to work unsupervised Ability to multi-task Shows Initiative, Proactive Benefits Work for the most exciting companies in the world. Flexible schedules. Work from anywhere. Highly competitive compensation.

Location: Mexico City, Mexico We are a leading B2B staffing platform, specializing in connecting talented architects and engineers with top-notch Australian architectural and engineering companies. Our platform is designed to empower remote work, allowing professionals from around the world to collaborate with Australian firms seamlessly. As we continue to expand our services and clientele, we are seeking a dedicated Customer Success Representative to manage U.S and Canadian accounts, ensure the satisfaction of our contractors, and drive the growth of our partnerships. Our team is empowered to constantly explore, innovate, and strive to think outside the box, providing personal and team growth. Responsibilities: As a Customer Success Representative, you will play a pivotal role in fostering strong relationships with our Australian clients while ensuring that our contractors thrive in their roles. Your responsibilities will include: Account Management: Oversee and nurture relationships with Australian architectural and engineering companies. Understand their needs, challenges, and goals. Contractor Satisfaction: Act as a point of contact for our contractors, addressing their concerns, ensuring their happiness, and serving as a bridge between them and the client firms. Upselling and Growth: Identify opportunities to expand our services within existing client accounts. Collaborate with the sales team to upsell additional contractor resources. Client Onboarding: Facilitate the onboarding process for new clients, ensuring a smooth transition and integration of our contractors into their teams. Feedback Collection: Gather feedback from both clients and contractors, and communicate this feedback internally to help improve our platform and services. Problem Resolution: Handle any issues or disputes promptly and professionally, finding effective solutions that benefit all parties. Reporting: Maintain accurate records of client interactions and share insights with the management team to drive strategic decisions. Requirements Bachelor's Degree: A bachelor's degree in business, marketing, or a related field is preferred. Customer-Centric Mindset: A genuine passion for delivering exceptional customer service and ensuring client satisfaction. Communication Skills: Outstanding written and verbal communication skills, with the ability to build rapport and convey complex ideas effectively. Problem-Solving Skills: Strong analytical and problem-solving abilities to address client and contractor concerns. Sales Acumen: Basic understanding of sales principles and the ability to identify upselling opportunities. Remote Work Proficiency: Must have a reliable laptop, high-speed internet connection, and a comfortable remote work setup. Video Conferencing: Comfortable with videoconferencing tools for client and contractor interactions when necessary. 2+ Years of Experience: Previous experience in a customer success or account management role, preferably in a B2B environment, with at least 2 years of relevant experience. Important to have: Native English Great Communication Skills Enjoys talking with people; Comfortable doing videoconference with clients Motivated Self-starter Ability to work unsupervised Ability to multi-task Shows Initiative, Proactive Benefits Work for the most exciting companies in the world. Flexible schedules. Work from anywhere. Highly competitive compensation.

Location: US - Remote Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. Wrike is our people, not a place. As a distributed team, we own our growth, stay globally connected, and rely on the product we build to deliver impactful work alongside brilliant minds. You'll have real ownership over meaningful work, a global team that has your back, and the flexibility to do your best work your way. If that sounds like you, we'd love to hear from you. Our vision: A world where everyone is free to focus on their most purposeful work, together. About the Role: You'll own your outcomes, from the strategies you run to the conversations that shape what we build next. As a Senior Customer Success Manager at Wrike, you will own, protect, and exponentially grow the strategic relationship for a high-value portfolio of Enterprise accounts across North America. Wrike has evolved beyond standard project management into a trusted work delivery platform for people and AI, and in this role, you will be the chief architect of that vision for our most strategic clients. In this role, you are a strategic business consultant and a trusted advisor. You will guide client executives through complex business transformations, leveraging cutting-edge Wrike AI Agents, Wrike Copilot, and visual collaboration tools to map, optimize, and scale business workflows. You will partner deeply with Sales, Renewals, and Product counterparts to deliver on the transformational vision and establish Wrike as the clients' long-term operating system of record. Your Impact: Strategic Portfolio Ownership: Proactively manage a highly diverse and complex book of North American Enterprise accounts, serving as their strategic partner, executive liaison, and primary advocate. Build Stakeholder Relationships: Establish a multi-layered relationship structure - including Centers of Excellence - connecting with administrators, day-to-day champions, and executive-level sponsors (VPs, C-suite). Co-Create Success Plans & Workflows: Build scalable and highly digestible Success Plans that capture the client's transformational vision and a measurable roadmap to build it out. Play Offense: Actively hunt for expansion paths within your portfolio. You will not wait for renewals to talk about growth; instead, you will proactively identify new teams to land, pitch advanced AI use cases, and systematically build a high-velocity expansion pipeline in lockstep with Sales. Commercial Growth & Retention: Meet individual Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) targets by proactively identifying expansion opportunities, mapping customer growth plans, and mitigating churn risks early. Operational Excellence: You will continuously iterate on processes, develop new workflow playbooks, and share documented learnings across the broader organization. Your Qualifications: Proven GTM Track Record: 5+ years of experience in Customer Success, Account Management, or Business Consulting roles within the SaaS space, with a verified track record of managing $100K+ ARR accounts. Change Management & COE Mastery: Proven expertise in guiding large-scale organizations through complex software rollouts and operational transformations by mapping and navigating stakeholder management and building internal Centers of Excellence (COEs). Executive Presence & Storytelling: Highly polished communication skills with a proven capability to establish radical trust, navigate political dynamics, and present quantified business value/ROI to C-suite and VP-level technology leaders. Commercial Acumen & C-Suite Framing: A proven history of partnering with Sales to build joint account plans, identify upsell opportunities, and guide customers through complex buying cycles. You possess a deep understanding of enterprise procurement processes and are highly skilled at framing the business and operational value of a product to C-level audiences, translating technical features into hard cost savings, risk mitigation, and operational efficiency. Workflow Consulting Expertise: Ability to run structured, outcome-led Workflow Discoveries and reverse demos to help customers work collaboratively across dispersed organizations and recommend best practices. Technical & Integration Literacy: Strong comfort with tech ecosystems; ability to discuss complex system integrations, data analytics, and address technical hurdles (such as API webhooks or integration recipes) in lockstep with supporting teams. AI-Enabled Capability: Strong literacy and hands-on experience embedding practical Generative AI tools into daily operations. Standout Qualities: Vertical Specialization: You have deep domain expertise in one or more core industry verticals (e.g., Marketing, Creative Agencies, PMOs) and can build reusable workflow playbooks for the team. Certified Change Management Coach: You have experience guiding organizations through large-scale software rollouts and operational change management. Certified Project Manager: You hold a recognized industry certification (e.g. PMP, PRINCE2, or Agile/Scrum) and possess a formal understanding of project management methodologies to easily translate complex client workflows into structured, high-performing configurations. Peer Mentor: You naturally seek opportunities to mentor junior team members, share best practices, and contribute to the collective enablement of the Customer Success organization. Utilize Digital Campaign: You have the ability to leverage digital campaigns to target new contacts and opportunities. Team Dynamics: You will join a high-performing, collaborative North American Customer Success team that values transparency, continuous learning, and collective growth. We work cross-functionally, sharing insights across Sales, Product, Renewals, and Support to ensure our customers have a unified experience. As a senior member of this team, you will play a key role in running internal enablement sessions and shaping best practices. Our Work Style: At Wrike, we believe in proactive ownership, data-driven decisions, and a growth mindset. We leverage Wrike every day to manage our own work, collaborate seamlessly across time zones, and maintain operational transparency. We embrace change, continuously seek feedback, and empower our team members to work smart, innovate, and bring their authentic selves to work every day. Benefits & Perks: Flexible Time Off (FTO) Company 401(k) Match Parental Leave: 18 Weeks Maternity / 4 Week Paternity 2 Volunteer Days Health (medical, dental & vision) Insurance (EEs + Dependents) Disability (STD, LTD) & Life Insurance Plans (2x Salary, Capped) Working from Home Allowance ($40 / Monthly) $500 Working from Home home office set-up Stipend Your recruitment buddy will be Aziza Talhi , Senior Recruiter. #LI-AT1 The range below reflects the total on-target earnings (including base salary and performance-based bonus potential) for this full-time position and applies to all U.S. locations, excluding benefits and other incentives. The final offer within this range will consider factors such as the role, seniority level, geographic location, and employment contract type. An individual’s work location, unique skills, experience, and relevant educational background will also influence the final offer. For tailored compensation details based on your preferred location, please discuss with your recruiter during the hiring process. Total compensation pay range $94,000 — $118,000 USD Who Is Wrike and Our Culture We’re a team of innovators and creators who solve the complex work problems of today and tomorrow. Hybrid work mode Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations. While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection. Our persona 💡  Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched. 💚  Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too! 🤗  Approachable: We're friendly, easy to get along with, considerate, and helpful. Our culture and Values 🤩 Customer-Focused We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind. 🤝 Collaborative We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement. 🎨 Creative We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions. 💪 Committed We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth. Check out our LinkedIn Life Page , Company culture page , Instagram , Wrike Engineering Team , Medium , Meetup.com , Youtube for a feel for what life is like at Wrike.

Location: Limassol Workplace: hybrid The Role: We are looking for passionate and self-motivated professionals to join our Customer Experience Team in Limassol. The main responsibilities of the position include: Deal with clients’ inquiries via live chat, email and telephone Perform personal clientele analysis and taking actions as required Handle client inquiries appropriately and ensuring that high level service is provided Promote available products and services to clients Develop and maintain excellent relationships with prospective and existing clients Cooperate effectively with other departments as required Contribute to team effort by achieving targeted results Main requirements: University Degree in a business-related field Client handling experience in the financial services sector is a definite plus Excellent oral and written skills in English Ability to multitask and maintain a high-level of organization Outstanding communication and interpersonal skills Excellent computer literacy Valid work permit required Benefit from: Attractive remuneration package Private health insurance Corporate pension fund Intellectually stimulating work environment Continuous personal development and international training opportunities The Hiring Experience: What Awaits You Let’s Connect – Intro Chat with Talent Acquisition Deep Dive – First Interview with Your Future Team Speak Your Strength – Language Proficiency Check Show Your Skills – Live Technical Session All applications will be treated with strict confidentiality!   By submitting this application, I confirm that I have read and agree to the terms of the Privacy and Data Protection Notice and the Confidentiality Undertaking.

Location: Metn, Lebanon Toters is an on-demand e-commerce and delivery platform and operates a service that enables customers to get anything in their city at the highest level of convenience. At Toters, technology is at the heart of everything we do. We have product teams that are working hard everyday to create products that make our customers' lives easier. Our engineers are also continuously creating solutions to make our processes more efficient, all in an effort to get to our customers fast and at the best cost. If you are interested in working in a high growth startup environment, and look to be part of a team that will potentially change the way customers shop in the Middle East, apply now. The Customer Experience Specialist position in Beirut is key in driving Toters’ growth across the country, and with multiple stakeholders. We are looking for a multi-skilled candidate with strong communication and customer service skills to help TOTERS scale up operations and grow our customer base. The selected individual will help Toters grow and manage the day-to-day operations, while delivering excellent customer experience. Responsibilities: Answer all inbound communications from customers and merchants. Monitor orders queue for any new orders and manage the new order assignment process 6 days a week. Handle daily customer care emails, support messages, and calls. Follow up on assigned orders with phone calls & Chats to Merchants and Customers to ensure orders are received and being processed without any delays or issues. Channel market feedback to technology team to improve the Customer and Driver Apps. Monitor any issues with orders and deliver necessary compensation to customers when needed. Handle initiated outbound activities/campaigns when required. Meet the department’s KPI targets for order fulfillment and service quality. Help Toters continue to WOW its growing customer base. Requirements: B.S in Business Administration, Communications, Public Relations, or related field, or equivalent work experience. Responsible individual who is able to wear multiple hats to get the job done, from sitting behind a desk and performing analytical tasks, to delivering exceptional service to customers and following up with merchants and the operations team through phone calls, chats and email. A Positive mindset, Fast learner, dynamic and able to work well under pressure. Understand the impact of having a positive attitude when handling certain cases, and handle stress. Apply elements of building positive rapport with customers and ensure proper etiquette to satisfy various customer situations. Constant readiness and availability, with the ability to manage calls and communication channels 6 days a week, especially during dinner and lunch peak hours. Flexible and willing to work on shift based environment including weekends, holidays, evening and overnight shifts. Excellent communication skills in English and Arabic. Strong Organization and Time Management skill. Tech savvy, and is able to learn and use web tools.

Location: Yerevan, Armenia Description A customer analytics specialist is responsible for analyzing customer data and pushing data-driven initiatives to increase the impact of CRM projects. The main objective is to provide meaningful insights to the CRM team as well as help implement efficient processes for data usage including segmentation, automation, and personalization within the contexts of the CRM-owned channels. CRM Analytics specialists work closely with several stakeholders within the CRM and other teams to deliver sophisticated analytics of CRM and targeted marketing activities and estimate their impact on revenue. These projects include, but are not limited to, creating, and maintaining various dashboards, and providing ad hoc analysis and insights to help business run more efficiently. Responsibilities Integrate, compile, analyze and evaluate all sources of CRM data including customer, transactional, engagement and product data, and identify key trends Develop and present detailed reports for management and the team to help them make more informed and impactful decisions, conduct analysis for CRM campaigns post-factum, assess user engagement in campaigns, deliver actionable insights and recommendations Provide valuable insights into customer behavior, identify betting patterns and preferences during different stages of their lifecycle with the company, develop customer activity profiles through statistical analysis Identify and define different customer segments and provide insights into efficient targeting, conversion and retaining of customers, monitoring monthly change of user categories Develop a holistic view of the customer lifecycle and the impact of implemented CRM strategies throughout the entire lifecycle of the customer Conduct business analysis, identify key factors and causation links by evaluating information gathered from multiple sources (including customer surveys) to form a solid understanding of business processes from low-level information and be able to make daily and monthly comparisons Collaborate with other members of the team on various projects to ensure good quality data is being used, participate in manual and automated daily data reconciliation/manipulation, implement improvements for increased quality and efficiency of CRM processes Undertake spontaneous initiation of analysis to generate customer insight or operational projects to add value to the CRM workflow Requirements Degree in Economics, Finance, Business, Mathematics, or other relevant fields Proven working experience in data/ business analysis Experience working with large datasets attained through multiple channels Strong understanding of data modeling concepts Strong mathematical and analytical mindset Advanced practical knowledge of MS Excel is a must Demonstrated knowledge of SQL and ETL processes Experience with Power BI is a huge plus Experience with programming languages or statistical packages like Python or R is a plus Familiarity with CRM tools and programs is a big plus Ability to work in a fast-paced environment and adapt to changes Logical and problem-solving mindset Hardworking and flexible personality with a high sense of responsibility Ability to effectively multitask and prioritize tasks Passion, drive, and motivation to continuously learn new things Strong communication and presentation skills

Location: Yerevan, Armenia Description Digitain is seeking for energetic and highly motivated person to join our Partner Support Team. Do you love online games, or are you interested in sports events? Don't you mind finding ways to manage complicated conversations effectively? Then join our team! Become a master of partner service, gain knowledge, share your skills with the team members, discover new possibilities with us! The job is shift based and includes morning, afternoon, evening and night shifts. Responsibilities Work closely with Digitain partners’ support representatives through online chat or other messengers Provide timely, accurate and complete information using the right methods/tools Answer partners’ inquiries related to services, games, bets and other products provided by the company Identify and assess partners’ needs to achieve satisfaction Interact with Partners to provide and process information in response to inquiries, concerns, and requests Handle partners’ complaints providing appropriate solution or to find alternative options to solve the issues if any Register all type of issues in the ticketing system for the review of corresponding departments Build sustainable, long relationship and trust with Partners through open and interactive communication Requirements Genuine curiosity about gaming and good understanding of online gaming industry Proficient in English and Russian languages (written and verbal) Result-oriented Multitasking skills Creative thinking Attention to details Ability to work in high pressure and in stressful situations Excellent communication and writing skills Prior experience as a front line employee would be a plus Willingness to work on 24/7 shifts (is a must)

Location: London, United Kingdom - Deliveroo Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. About the Role There’s a lot behind a morning coffee order. You could be part of it. A local café, a courier on the way and a customer ready to start their day. At Deliveroo, we connect people with the food, shops and products they love. As a Graduate Product Designer, you’ll work at the intersection of data, design, and engineering, helping define how millions of people experience Deliveroo and turning complex marketplace challenges into simple, high-impact solutions. This is a full-time role based in our London HQ. What You’ll Be Doing You’ll be joining one of our core teams: Consumer, Merchant, Dasher, Ads & Promos,  or Customer Experience & Integrity. You’ll work on real projects that impact millions of customers, merchants, and Riders, collaborating with Product, Research, Data, and Engineering to prototype your concepts, test with real users, and ship improvements to millions of people. You’ll learn from designers shaping this new practice - one where AI is native to how you explore ideas, prototype, and ship. You’ll grow faster than you thought possible - with a dedicated manager, a mentor, and a team invested in your development, you’ll quickly grow to own design end-to-end. You’ll experiment with how AI can change the way you work and design processes, and ship polished features that reach millions of users, merchants, and Riders. You’ll use AI to explore divergent directions, build high-fidelity prototypes, and pressure-test ideas before they ship, leveraging this technology to help you shape how our product becomes smarter, more intuitive, and more human. You’ll have the opportunity to push the boundaries of our product and process. As part of an early class of new graduates, what you figure out won’t just shape your own projects - it’ll shape how design is practiced across the team. You’ll refine your craft with mentors and peers in a fast-paced, mission-driven environment that values curiosity, craft, and collaboration. You’ll collaborate closely with designers, engineers, PMs, and researchers to find the right problems to solve and ensure high-quality implementation. What You’ll Need to Thrive We’re looking for strong design foundations and curiosity to grow. Here’s what you’ll need to join us and thrive in the role: You’re in your final year of study, graduating with a Bachelor’s or Master’s degree in design or a technology-related field (e.g. Human-Computer Interaction, Interaction Design, Computer Science, Digital Design, Industrial Design, etc) and available to start full-time in 2027. You have a portfolio (school, internships, or side projects) that shows strong design fundamentals - visual design, interaction design, and user-centered problem solving. AI is already part of your process and your portfolio includes at least one case study showing how you applied AI in your design process or designed an AI-powered experience. You communicate through prototypes - using Figma alongside AI-driven tools (e.g., Cursor, Claude Code) to turn ideas into working experiences quickly. You’re excited to learn, comfortable making decisions or asking for help, and able to iterate quickly as you incorporate feedback. Why Join Us? At Deliveroo, you’ll do work that matters - solving real-world problems in a three-sided marketplace that’s constantly evolving. You’ll be paired with a dedicated manager and a mentor while being supported by a community of designers passionate about learning and helping each other grow. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Solve meaningful problems at real scale Work on a complex, always-on marketplace that impacts millions every day. 🌱 See your impact, fast Ship, test and improve ideas quickly in a low-hierarchy, high-ownership environment. 🧠Grow through challenge and ownership Take on big, ambiguous problems and accelerate your career with strong support. 🌎A culture built for builders High standards, collaboration, flexible working and continuous learning. Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .

Location: Remote - US Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Digital Sales Representative - Expansion. About the job This position is needed to lead relationships within our Self Service customer base and Communications platform customers who consume our messaging, voice and email services. As our new Digital Sales Representative, you will be responsible for net new customer activations, transactional and solution selling, and closing deals within our Self Service account base. Responsibilities In this role, you’ll: Manage and expand customer accounts within the Self Service segment. Own a book of business with the goal of protecting revenue and driving upsell and cross-sells Execute programmable sales plays to consistently deliver strong revenue, gross margin, and gross profit results. Work cross-functionally with representatives from product, finance, support, and services teams to execute renewals and drive DBNE Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce through proactive efforts and collaboration with your manager. Execute automation strategies to serve a large quantity of customers while maintaining NPS and preventing churn Work closely with marketing teams to align on messaging and campaigns. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 2 years closing experience or 1+ years closing experience at a SaaS or CPaas company, with a record of top performance Demonstrated track record of managing business forecasts and financial models. Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships. Analytical account development strategy based on using data to find opportunities and prove value. Entrepreneurial mindset with appetite to define processes and build programs. Record of delivering revenue and gross profit results Excellent verbal and written communication skills. Location This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Minnesota or Vermont: $35.34/hr - $44.14/hr. Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the Francisco Bay Area): $37.31/hr - $46.59/hr. Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $39.24/hr - $49.04/hr. This role is eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. This role is eligible to earn commissions. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role will be accepted on an ongoing basis. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Location: AU: Sydney (45 Clarence St); AU: Melbourne: (260 Burwood Rd) Workplace: Hybrid The role You will design, build and own the production systems behind Xero’s AI features: the services, pipelines and infrastructure that power LLM-driven and agentic experiences for millions of small businesses every day. This is a software engineering role. You’ll build and operate systems rather than train or tune models, and your architecture decisions will directly shape scale, cost, reliability and how fast our teams ship. You don’t need a machine learning background. We’re looking for strong production engineers, ideally with experience building LLM or agentic systems, and ML depth can be learned on the team. Beyond architecture, you’ll lift engineering capability across AI Products by setting standards, mentoring engineers and partnering across Xero to make data usable and systems dependable.   The team You’ll join AI Products, a diverse, globally distributed team of scientists, engineers, product managers and analysts within our broader Data & AI business. Engineers here partner closely with Applied Scientists early on to build the interfaces and harnesses that take models into production. They then own the engineering and infrastructure of every ML and AI system shipped into production, from reliability and cost to scale. Together, this collaborative team reduces toil and delivers reliable, intelligent experiences for small businesses. The team is currently working on - Production ML and AI engineering: Building and operating the platforms, services and practices that support traditional ML models, generative AI and agentic systems in production. - JAX (Just Ask Xero): Powering Xero's conversational GenAI assistant and evolving the underlying capabilities to support increasingly sophisticated, context-aware and agentic experiences. - Intelligent financial workflows: Developing capabilities such as Automated Bank Reconciliation and smart document capture, using ML and AI to match transactions, extract information from bills and receipts, and automate complex tasks. - XeroForce: Building the platform for AI-powered workflows, enabling agents to plan and execute complex tasks across Xero’s products and supporting reliable, reusable agentic experiences at scale. - End-to-end AI product experiences: Integrating AI into customer-facing experiences and product workflows, alongside the backend services, orchestration and infrastructure that make them work.   Where and how you can work Xero offers a flexible hybrid working model designed to blend the collaboration of office life with the autonomy of remote work. You will have access to our modern office spaces, with expectations around office days and collaborative 'boost days' aligned to help your team connect and ship great code effectively. Here are some of the things we are looking for - A track record of designing, shipping and operating production-grade backend systems at scale - Experience building and operating production systems for LLM or agentic workloads (orchestration, tool use, evaluation, guardrails, latency and cost management) - Strong system design fundamentals and excellent coding in Python, or another language suited to web-scale services (Go, Java, Kotlin, TypeScript) - Experience with APIs and service design, cloud infrastructure (ideally AWS), CI/CD and observability, with a focus on latency, cost, reliability and SLOs - Experience running services in production, including on-call and incident response - Solid SQL and experience with large-scale data processing - Excellent communication, with the ability to explain complex technical concepts to business and technical audiences - A coaching mindset and the ability to set engineering standards and mentor other engineers Nice to have - Experience operationalizing ML or LLM workloads (inference serving, evaluation pipelines) - Familiarity with MLflow, PyTorch or TensorFlow, and data orchestration tools - Distributed processing experience (Spark, Dask)   Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.

Location: AU: Sydney (45 Clarence St); AU: Melbourne: (260 Burwood Rd) Workplace: Hybrid The role You will design, build and own the production systems behind Xero’s AI features: the services, pipelines and infrastructure that power LLM-driven and agentic experiences for millions of small businesses every day. This is a software engineering role. You’ll build and operate systems rather than train or tune models, and your architecture decisions will directly shape scale, cost, reliability and how fast our teams ship. You don’t need a machine learning background. We’re looking for strong production engineers, ideally with experience building LLM or agentic systems, and ML depth can be learned on the team. Beyond architecture, you’ll lift engineering capability across AI Products by setting standards, mentoring engineers and partnering across Xero to make data usable and systems dependable.   The team You’ll join AI Products, a diverse, globally distributed team of scientists, engineers, product managers and analysts within our broader Data & AI business. Engineers here partner closely with Applied Scientists early on to build the interfaces and harnesses that take models into production. They then own the engineering and infrastructure of every ML and AI system shipped into production, from reliability and cost to scale. Together, this collaborative team reduces toil and delivers reliable, intelligent experiences for small businesses. The team is currently working on - Production ML and AI engineering: Building and operating the platforms, services and practices that support traditional ML models, generative AI and agentic systems in production. - JAX (Just Ask Xero): Powering Xero's conversational GenAI assistant and evolving the underlying capabilities to support increasingly sophisticated, context-aware and agentic experiences. - Intelligent financial workflows: Developing capabilities such as Automated Bank Reconciliation and smart document capture, using ML and AI to match transactions, extract information from bills and receipts, and automate complex tasks. - XeroForce: Building the platform for AI-powered workflows, enabling agents to plan and execute complex tasks across Xero’s products and supporting reliable, reusable agentic experiences at scale. - End-to-end AI product experiences: Integrating AI into customer-facing experiences and product workflows, alongside the backend services, orchestration and infrastructure that make them work.   Where and how you can work Xero offers a flexible hybrid working model designed to blend the collaboration of office life with the autonomy of remote work. You will have access to our modern office spaces, with expectations around office days and collaborative 'boost days' aligned to help your team connect and ship great code effectively. Here are some of the things we are looking for - A track record of designing, shipping and operating production-grade backend systems at scale - Experience building and operating production systems for LLM or agentic workloads (orchestration, tool use, evaluation, guardrails, latency and cost management) - Strong system design fundamentals and excellent coding in Python, or another language suited to web-scale services (Go, Java, Kotlin, TypeScript) - Experience with APIs and service design, cloud infrastructure (ideally AWS), CI/CD and observability, with a focus on latency, cost, reliability and SLOs - Experience running services in production, including on-call and incident response - Solid SQL and experience with large-scale data processing - Excellent communication, with the ability to explain complex technical concepts to business and technical audiences - A coaching mindset and the ability to set engineering standards and mentor other engineers Nice to have - Experience operationalizing ML or LLM workloads (inference serving, evaluation pipelines) - Familiarity with MLflow, PyTorch or TensorFlow, and data orchestration tools - Distributed processing experience (Spark, Dask)   Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.

Location: San Francisco, CA • New York, NY • United States Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! At Figma, we're building a vibrant community where designers and product builders come together to learn, grow, and connect around their shared passion. Our Advocacy team is central to this mission—empowering our users through engaging content, meaningful interactions, and genuine advocacy. We're looking for a Developer Advocate focused on Payload to partner closely with our Marketing, Sales, and Product teams. You'll bring deep design expertise, strong product intuition, and a genuine love for the design and developer community into our go-to-market strategies. You'll also champion our users' voices internally, ensuring their perspectives shape our product evolution. This is a full-time role that can be held from our New York City or San Francisco hub, or remotely in the United States. What you’ll do at Figma: Advocate for Payload : Promote Payload and the Payload + Figma integrations to developers inside and outside Figma. Empower Payload connections : Collaborate closely with Sales and Customer Experience teams to help customers unlock the full potential of Payload across real product workflows. Engage with the Payload community: Triage GitHub issues and community PRs, including labeling, reproducing and routing them, and working with engineering on review and prioritization. Create compelling content : Create technical content for Payload + Figma products: tutorials, demos, videos, starter templates and livestreams. Inspire community connections : Foster meaningful relationships within the Payload community, identify collaboration opportunities, and nurture user-driven initiatives. Speak and engage at events and in co-marketing : Regularly present at industry meetups, conferences, and community events, sharing practical insights from real-world design work. Champion user voices : Stay attuned to community feedback, sentiment, and emerging design trends—advocating internally to inform product decisions and improvements. We'd love to hear from you if you have: Have deep, hands-on expertise with Payload and experience integrating it within real product teams. Are comfortable operating in evolving workflows, including CMS, DAM, design systems, and AI-assisted design or prototyping. Are passionate about engaging with and contributing to the design or developer community. While it’s not required, it’s an added plus if you also have: An entrepreneurial mindset, with the enthusiasm and ability to transform early-stage ideas into polished, impactful outcomes The flexibility and willingness to travel up to 25% of the time to engage with the Payload community in person At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Pay Transparency Disclosure Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law. Annual Base Salary Range: $115,000 — $269,000 USD At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to: Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice . Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles: Candidates may submit up to 5 applications during any rolling 30-day period. Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection. Once the applicable days has passed, candidates are welcome to apply again.

Location: New York, NY (HQ); San Francisco, CA Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT RAMP LABS Ramp Labs is Ramp's AI research group. We post-train models on finance work, build the environments and evals they learn from, and ship them into the products 70,000+ companies use to move money. We think the defensible part of an AI product is the loop: proprietary environments, evals that track what customers care about, and models trained against both. ABOUT THE ROLE Every model decision at Ramp Labs runs through a benchmark. Which model to route to. Whether a post-training run worked. Whether an agent is ready to post a corrective journal entry to a customer's ledger without a human in the loop. You'll own Ramp's benchmarking effort. You'll turn real finance work (expense policy review, invoice coding, month-end close, spreadsheet Q&A) into benchmarks and RL environments, build the graders, and tell the team what is actually improving. WHAT YOU’LL DO - Build benchmarks from real workflows: turn agent traces, customer edge cases and expert labels into versioned benchmark suites for long-horizon agents that run for hours across tools and systems, plus tool use, multi-step reasoning and financial judgment - Own the benchmarking effort: decide what we measure, run benchmark suites across models and agent versions, and report results the team makes decisions on - Design graders: rubrics, programmatic checks and llm-as-judge, calibrated against human agreement, with a clear view of where each one breaks - Close the loop with post-training: turn evals into reward functions and RL environments, and catch reward hacking and contamination before they ship - Publish external benchmarks and write-ups on how models perform at real finance work WHAT YOU NEED - Hands-on experience building LLM benchmarks or evals that people used to make real decisions - Strong Python and software engineering; your eval code is reproducible and fast - Statistical judgment: variance, confidence intervals, sample size, inter-rater agreement, and knowing when a delta is noise - Working knowledge of post-training (SFT, RL with verifiable rewards) and how evals feed into it - Comfort with SQL and large datasets; you'll work directly from production traces - Taste for what is worth measuring NICE-TO-HAVE - Industry experience on an eval, benchmarking or post-training team - Built RL environments or verifiers for agentic tasks - Published benchmark or evaluation research (NeurIPS Datasets & Benchmarks, ICML, ACL) - Built or contributed to eval frameworks (verifiers, lm-evaluation-harness, HELM or similar) - Familiarity with accounting, finance or other expert-domain work - Public work we can look at: a benchmark, an eval suite, a failure-analysis write-up BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice