Задачи:
— Владение функционалом от бизнес-анализа до технической реализации
— Проектирование сквозных пользовательских сценариев и технических решений
— Подготовка OpenAPI/Swagger, JSON Schema и UML диаграмм
— Проектирование REST API, потоков Kafka и схем PostgreSQL
— Взаимодействие с командой Data Engineering по ClickHouse и требованиям к данным
— Представление решений старшим заинтересованным лицам
Требования:
— Опыт работы не менее 5 лет в роли технического бизнес-аналитика в FinTech, торговле или масштабной электронной коммерции
— Сильные навыки системного проектирования, SQL и PostgreSQL
— Опыт работы с REST, Kafka, OpenAPI и микросервисами
— Понимание OLTP/OLAP и ClickHouse
— Владение английским языком на уровне C1
— Сильные аналитические и коммуникативные навыки
Плюсы:
— Опыт в Anti-Fraud / Risk Management
— Опыт в CFD/Forex или криптовалютах
— Опыт работы с Power BI
Условия:
— Поддержка релокации
— Частное медицинское страхование
— Корпоративное питание
— Премиальные спортивные абонементы
— Годовой бонус до 30%
— Возможности профессионального роста
Задачи:
— вести полный онбординг клиентов и партнёров: мерчантов, Payment Facilitators, агрегаторов, банков, фрилансеров и тд
— работать с KYC / KYB, онбординг-документацией и Due Diligence
— проверять корпоративную структуру, документы и необходимую информацию по клиенту
— быть основным контактным лицом для клиента на протяжении всего процесса онбординга
— тесно взаимодействовать с Risk, AML и Compliance командами
— одновременно вести несколько onboarding cases в динамичной и высоконагруженной среде
Требования:
— от 1–2 лет опыта в PSP / fintech / payments / banking / acquiring
— практический опыт customer / merchant / business onboarding
— понимание PSP-экосистемы, merchants, acquiring, IBAN/accounts
— хорошее практическое понимание KYC / KYB / Due Diligence / AML
— английский B2+
— внимательность к деталям и сильные коммуникативные навыки
— умение работать самостоятельно и справляться с высокой нагрузкой
Условия:
— полная занятость, работа из офиса
— график 5/2, 09:00–18:00
— локация: Лимассол, Кипр
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Задачи:
— усиливать безопасность приложений RingCentral
— безопасно внедрять AI-технологии
Требования:
— глубокое знание уязвимостей веб-приложений и способов их эксплуатации и устранения
— опыт threat modeling, security design review и risk assessment
— практический опыт с SAST, DAST, SCA, code review и penetration testing
— понимание рисков LLM-приложений, AI-агентов, coding-ассистентов и MCP-серверов
— навыки программирования или написания скриптов
— умение давать инженерным командам понятные и практически применимые рекомендации
— разговорный английский
Будет плюсом:
— опыт с LLM/RAG, AI-assisted security testing, WebRTC, видео- или аудиостримингом
Условия:
— график 4 дня в офисе в Софии, 1 день удалённо
— релокационный пакет и помощь с документами
Задачи:
— Поддерживать и развивать действующую сеть PSP, контролировать качество интеграций
— Выводить компанию на новые рынки: подключать провайдеров и методы оплаты в новых юрисдикциях
— Вести переговоры и улучшать условия с текущими и новыми PSP (комиссии, лимиты, сроки расчётов)
— Мониторить и оптимизировать конверсию, success rate, скорость транзакций, стоимость эквайринга
— Управлять рисками: фрод, chargeback, взаимодействие с compliance и risk
— Развивать команду платёжного департамента
— Работать в связке с Finance, Legal, Compliance, Product, CRM, Support
Требования:
— От 3 лет опыта работы на руководящей позиции в сфере платежей, обязательно в iGaming
— Опыт работы с несколькими юрисдикциями и регионами (Tier-1, LatAm, Азия и т.д.)
— Глубокое понимание платёжной индустрии: эквайринг, PSP, платёжные шлюзы, e-wallets, криптоплатежи
— Опыт ведения переговоров и заключения договоров с международными платёжными провайдерами
— Понимание вопросов фрод-мониторинга, chargeback-процессов и комплаенса в high-risk сегменте
— Английский язык — разговорный уровень (рабочая переписка и переговоры)
Условия:
— Работа в офисе на Кипре или гибрид
— Конкурентная заработная плата
— Пакет бенефитов
— Корпоративные мероприятия и тимбилдинги
— Широкие возможности для карьерного и профессионального роста
— График работы 5/2 с 10:00 по кипрскому времени
Задачи:
— Управлять influence-командой и отвечать за результат направления.
— Проводить регулярные синки, контролировать загрузку, качество работы и выполнение планов.
— Обучать менеджеров, развивать их экспертизу и помогать расти внутри команды.
— Выстраивать работу с инфлюенсерами на глобальных рынках Tier 1 и 2.
— Искать и оценивать креаторов через YouTube, TikTok, Reels и другие площадки.
— Вести переговоры, аниматься прайсингом и работать с CPA, Fixed, RevShare.
— Планировать размещения, распределять бюджеты и контролировать эффективность кампаний.
— Готовить брифы, контролировать креативы, интеграции и качество размещений.
— Анализировать результаты, атрибуцию и ключевые performance-метрики.
— Развивать базу инфлюенсеров, агентств и партнеров на глобальных рынках.
— Улучшать процессы команды и масштабировать рабочие подходы.
Требования:
— Опыт работы Team Lead / Lead в influence-маркетинге high-risk продуктов.
— Практический опыт управления и развития команды influence-менеджеров.
— Сильные people-management навыки: регулярный контроль, обратная связь, обучение и развитие сотрудников.
— Hands-on подход: готовность самостоятельно искать креаторов, вести переговоры и подключаться к операционной работе.
— Реальный опыт работы с глобальными рынками, желательно Tier 1 и 2.
— Опыт международного outreach: поиск базы, коммуникация через email и прямые контакты.
— Управление influence-бюджетом от $50k в месяц / объемом от 300 интеграций в месяц.
— Практический опыт работы с YouTube, Reels, TikTok и Twitch.
— Понимание ключевых метрик: FTD, CAC, ROAS, LTV и attribution windows.
— Английский язык от B2 для самостоятельной коммуникации с международными партнерами.
Будет плюсом:
— Любовь к киберспорту, личный игровой опыт в CS2 / Dota 2.
— Опыт автоматизации командной рутины через no-code / low-code / AI.
— Опыт работы как на стороне агентства, так и на стороне продукта.
Условия:
— Работа напрямую с CMO и возможность влиять на развитие направления.
— Фокус на международные рынки и масштабирование глобального influence-маркетинга.
— Большой объем тестов через YouTube, TikTok, Reels, агентства и direct creators.
— ЗП: фиксированный оклад + квартальный бонус.
— График фултайм, удаленный формат работы.
— 28 дней отпуска + оплачиваемые sick days.
Company Overview:
Legion Technologies is a pioneer in AI-powered workforce management, offering a SaaS platform that helps large enterprises optimize labor efficiency and improve hourly employee experience through AI-driven demand forecasting, automated scheduling, time & attendance, and employee engagement tools. The mission is to transform hourly jobs into good jobs by providing intelligent automation and greater employee flexibility via a mobile app.
Role Summary:
The General Counsel (GC) is the chief legal officer and a key executive team member responsible for leading global legal, intellectual property, and corporate functions. The GC partners strategically with the CEO, executive team, and Board, building a high-performing legal organization to support growth, globalization, and product innovation. The GC oversees legal strategy across commercial/SaaS, privacy, AI governance, labor, corporate governance, IP, compliance, and risk management.
Key Responsibilities:
1. Legal Strategy & Leadership:
— Develop and execute legal strategy aligned with business objectives.
— Advise CEO, executives, and Board on legal, regulatory, governance, risk, compliance, fundraising, and transactions.
— Build and lead in-house legal team; manage external counsel.
— Establish scalable legal processes and playbooks.
2. Corporate Governance & Financing:
— Serve as corporate secretary; manage Board and committee governance.
— Oversee corporate structure, subsidiaries, and compliance.
— Support equity and debt financings, investor negotiations, and governance.
— Partner with Finance and People teams on equity plans and disclosures.
3. Commercial, Product & Partnership Counsel:
— Provide legal support for commercial operations including SaaS subscriptions, services, partner agreements, and data processing terms.
— Collaborate with Sales, Customer Success, Partnerships to manage deal cycles and risk.
— Partner with Product, Engineering, Security to ensure compliance of AI-enabled platform and integrations.
— Counsel on product features, AI use cases, mobile app, and international expansion.
4. Privacy, Data Protection & Terms of Use:
— Own global privacy and data protection program, ensuring compliance with US and international laws.
— Oversee Terms of Service, privacy policies, and product policies.
— Support security reviews, audits, incident response.
— Develop policies and training on data governance and ethical AI use.
5. Labor, Employment & Workforce Compliance:
— Advise on employment matters including hiring, terminations, performance, compensation.
— Support People team on labor law-compliant policies.
— Guide product features supporting labor and scheduling law compliance.
6. Intellectual Property & Innovation:
— Develop and implement global IP strategy covering patents, trademarks, copyrights, trade secrets, open-source.
— Partner with Product and Engineering to protect AI and workforce management innovations.
— Manage IP enforcement and defense.
7. Regulatory, Compliance & Risk Management:
— Monitor legal developments in AI, data privacy, employment, software.
— Design risk and compliance frameworks.
— Support investigations, ethics initiatives.
— Coordinate insurance coverage and claims.
8. Strategic Transactions & Corporate Development:
— Lead legal aspects of M&A, investments, partnerships.
— Provide guidance on competition, antitrust, regulatory issues.
Qualifications:
— J.D. degree and membership in good standing with a US state bar.
— 15+ years combined experience in top-tier law firms and in-house roles, including senior GC roles at high-growth tech or SaaS companies.
— Deep expertise in enterprise SaaS contracting, corporate governance, data privacy, IP strategy.
— Proven leadership in building legal teams supporting growth and international expansion.
— Business-minded advisor balancing risk and commercial objectives.
Preferred:
— Experience in HR tech, workforce management, fintech, or data-intensive SaaS.
— Leadership in AI/ML product legal and ethical issues.
— Experience with global customers across North America, EMEA, APAC.
— Experience with large enterprise and strategic partners like SAP.
Skills & Attributes:
— Exceptional judgment, integrity, discretion.
— Strong communication translating legal issues for non-legal stakeholders.
— Collaborative, low-ego leadership.
— Practical, fast-paced, high-growth environment comfort.
— Passion for improving hourly work.
Additional Information:
— Full-time, exempt position.
— Some travel required.
— Competitive compensation including salary, equity, benefits.
Compensation & Benefits:
— Base salary $250,000 - $300,000 plus bonus and stock equity.
— Benefits include flexible medical, dental, vision plans, 401k, paid time off, parental leave, wellness reimbursement, monthly lunch.
Equal Employment Opportunity:
— Legion is an equal opportunity employer committed to diversity and inclusion.
Contact for disability accommodation: recruiting@legion.co
Кто требуется
Сейлз, а не «менеджер по коммуникациям». Тот, кто заходит со своей записной книжкой и живой базой в платёжке — и поднимает поток мерчантов уже на этой неделе. Кто выгрызает контакт и закрывает сделку, а не собирает конференции в резюме и ждёт, пока лид «дозреет сам».
О компании
Международный платёжный шлюз с собственным in-house решением в сфере iGaming. Поднимаем P2P и альтернативные платёжки на рынках Tier-2,3 — там, где классические банковские рельсы работают через раз.
Обязанности:
▫️ холодный и тёплый поиск мерчантов: активируешь свою базу и добираешь новых
▫️ ведёшь клиента от первого касания до запуска
▫️ выстраиваешь и оптимизируешь процессы в отделе продаж
▫️ менторишь лидогенераторов
▫️ связываешь технические команды и заказчика, доводишь интеграцию до работающего потока
Требования:
▫️ опыт в платёжных системах, агрегаторах или процессингах — и живые контакты оттуда, а не строчка в резюме
▫️ понимание специфики Tier-2,3 рынков: локальные методы оплаты, нестандартные платёжные схемы, альтернативная инфраструктура
▫️ понимание интернет-платежей: эквайринг, выплаты, альтернативные методы
▫️ тёплая база мерчантов и партнёров, которую можно активировать сразу
▫️ английский B2+, русский
▫️ будет плюсом: опыт по Индии, Африке, Tier-3, high-risk сегменту
Условия:
▫️ фикс выше рынка + бонусы, привязанные к валюте (обсуждаем индивидуально с каждым кандидатом)
▫️ полная удалёнка с гибким графиком
▫️ оплачиваемые командировки в тёплые страны на конференции
Responsibilities:
— Provide legal advice to internal teams on commercial, corporate, tax, migration, and regulatory matters across multiple jurisdictions;
— Draft, review, negotiate, and manage a wide range of legal documents, especially commercial agreements with vendors, partners, agents, and service providers, focusing on license, merchant, partnership, and marketing agreements;
— Conduct legal research, monitor legislative updates, and prepare clear summaries, reports, and presentations to support decision-making;
— Lead or support legal projects, coordinating with internal teams, external advisors, agents, and law firms on corporate, banking, financial, and compliance matters;
— Prepare and submit documents to authorities and liaise with governmental and regulatory bodies when required;
— Assist in developing and maintaining internal compliance guidelines, documentation, and policies;
— Identify legal risks, propose practical solutions, and provide insights on legal trends that may impact the business;
Requirements:
— A law degree from a recognized university;
— At least 5 years of experience as a lawyer in IT, FinTech, iGaming, or a similar industry;
— Fluent written and spoken English;
— Strong knowledge of contracts, intellectual property, corporate law, and compliance frameworks;
— Excellent written and verbal communication skills with a proactive approach to problem-solving;
— Sharp analytical skills, legal research capabilities, and sound judgment;
— Exceptional attention to detail and accuracy in legal documentation and processes;
— Strong self-management, time-management, and teamwork skills;
— Ability to work independently with minimal supervision;
Conditions:
— High salary with performance bonuses and salary revision;
— Work schedule: Monday to Friday, 9 hours with 1 hour lunch break, flexible start between 8:00 and 10:00;
— 24 days holiday leave;
— Corporate English and Greek lessons;
— Gym and SPA in the office;
— Corporate meals;
— Eventful corporate life;
— Exciting work challenges allowing professional growth;
— Strong team support for professional development and ambitious projects.
О компании и продукте
Международная продуктовая IT-компания развивает B2C subscription-продукты на Tier 1–2 рынках. Платежная инфраструктура уже построена на базе нескольких PSP и acquirers; следующий этап - масштабирование и развитие ее в Billing-as-a-Service platform.
Почему стоит рассмотреть
• Развитие уже работающей multi-PSP инфраструктуры до Billing-as-a-Service platform
• Прямое влияние на revenue через approval rate, renewals, failed payment recovery и снижение involuntary churn
• Масштабирование платежной инфраструктуры на Tier 1–2 рынках, нескольких продуктах и юрлицах
• Возможность определять PSP / acquiring strategy, routing, payment economics и развитие всего Payments-направления
• Сильная техническая составляющая роли: понимание платежной архитектуры end-to-end и тесная работа с Billing Engineering
Важно
• 5+ лет в Payments / Acquiring / Billing / Payment Operations на стороне B2C merchant
• Практический опыт subscription payments: initial charges, renewals, retries, dunning, failed payment recovery
• Опыт масштабирования multi-PSP / multi-acquirer infrastructure: orchestration, routing, cascading, failover, MID strategy
• Личный опыт работы и переговоров с PSP / acquirers: onboarding, underwriting, commercial terms, escalations
• Подтвержденные цифрами результаты по approval rate / renewal rate / recovery rate
• Понимание payment risk: fraud, chargebacks, disputes и card scheme monitoring programs
• Опыт международной платежной инфраструктуры с несколькими рынками / продуктами / юрлицами
• English — Upper-Intermediate+
• Роль для кандидатов на Кипре или готовых к релокации.
EBANX is building a Talent Pool for a future Business Development Specialist role based in the UK to support global expansion by acquiring new business and forming strategic partnerships in key regions. The role focuses on engaging with enterprise merchants, driving growth through centralized management and scalable solutions, onboarding new customers, strengthening relationships, and reinforcing presence among digital clients. Responsibilities include identifying, developing, and closing new business opportunities; building and executing strategic plans to penetrate new verticals, regions, and customer segments; generating leads, conducting market research, and establishing relationships with key stakeholders; driving adoption of payment solutions; collaborating with GTM, product, marketing, merchant success, risk, legal, and finance teams; negotiating contracts, pricing, and service agreements; tracking pipeline progression and performance metrics within Salesforce.com; providing market insights and feedback to leadership; staying ahead of industry trends and competitor movements; and representing the company professionally.
Requirements include proven experience in business development/strategic sales with global enterprise accounts in the Payments Industry; a proven track record of meeting and exceeding business goals; deep knowledge of the merchant payment ecosystem, market trends, and customer pain points; exceptional verbal and written communication skills; English language proficiency; ability to generate pipeline and accelerate deals; analytical mindset; experience using Salesforce CRM and HubSpot; hands-on experience with modern lead generation tools including AI-powered prospecting platforms (Apollo, Cognism, Clay, LinkedIn Sales Navigator with AI plug-ins); ability to translate CRM and data insights into actionable strategies; hunter mentality; track record of exceeding new logo acquisition targets; self-starter with proactive mindset; excellent communication, presentation, persuasion, planning, organization, prioritization, and time management skills; valid passport and willingness to travel up to 50% of the time.
EBANX offers a challenging environment with growth opportunities; language classes (Spanish, English, Portuguese); WAVES bonus program; budgets for education and skills development; flexible birthday day off; health and dental insurance with subsidies; and psychological, financial, and legal orientation.
About the Team
The Security Operations team protects CircleCI’s infrastructure, product, and customer data against evolving threats, working closely with engineering to maintain security and resilience.
About the Role
As a Security Operations Engineer, you will protect CircleCI’s infrastructure, product, and customer data from AI-driven attacks and defenses. This intermediate role involves ownership of security challenges, collaboration with Engineering, contributing to the security roadmap, and leveraging AI tools to detect, respond to, and automate security threats.
What You’ll Do:
Threat Detection & Incident Response
— Monitor, investigate, and respond to security threats across cloud and application environments using security and AI-assisted tools.
— Participate in risk assessments, incident response, post-incident reviews, and on-call support, improving controls and processes.
Security Engineering & Architecture
— Build and maintain security tooling, controls, and automation across cloud, application, and CI/CD environments following best practices.
— Identify vulnerabilities and configuration risks, contribute to runbooks and compliance, and understand CircleCI’s security architecture.
AI & Security
— Incorporate AI-powered security tools into workflows and evaluate emerging technologies for detection, response, and automation.
— Stay current on AI-specific security threats and contribute to responsible AI use in security operations.
Cross-Team Partnership & Ownership
— Partner with Engineering teams to understand security needs, provide guidance, and translate risks into actionable recommendations.
— Contribute to security roadmap planning, technology evaluations, and documentation while building relationships across teams.
What You’ll Bring:
— 3+ years of security engineering or operations experience or equivalent expertise.
— Hands-on experience with cloud, application, and CI/CD security in AWS, GCP, or Azure.
— Experience with incident response and security tools including EDR, CNAPP, SASE, vulnerability scanners, and log analysis.
— Ability to build and maintain security automation and tooling using Go, Python, or Terraform.
— Strong security judgment and problem-solving skills.
— Hands-on experience with AI/ML-powered security tools in production and understanding of AI’s role in security workflows.
Bonus Skills (Nice to Have):
— Familiarity with AI-specific threat categories like prompt injection and model supply chain risks.
— Experience securing developer platforms, SaaS, or CI/CD infrastructure.
— Relevant certifications such as CEH, AWS Security Specialty, Security+.
— Contributions to process improvement, runbook development, or knowledge sharing.
Accommodation
CircleCI provides reasonable accommodation for individuals with disabilities during application and employment.
About CircleCI
CircleCI is the world’s largest CI/CD platform, processing over 3 million jobs daily, helping companies leverage AI in software delivery. Founded in 2011, headquartered in San Francisco with a global remote workforce, and venture-backed by multiple investors.
Equal Opportunity
CircleCI is an Equal Opportunity and Affirmative Action employer, not discriminating based on legally protected characteristics and considering applicants with criminal histories consistent with laws.
The role
We are hiring a Senior Fraud Investigator to own the operational side of fraud and risk program: monitoring, investigations, case decisions, and merchant communication.
What you will do
- Monitor and analyse activity across the platform.
- Investigate flagged cases.
- Be decisive and own your decisions.
- Communicate directly with merchants.
- Strengthen the controls.
- Support the prevention program.
- Automate and effectivize.
- Maintain clear documentation of investigation findings, decisions, and compliance procedures.
What we are looking for
- Experience (5+ years) in fraud operations, investigations, transaction monitoring, or merchant risk at a PSP, Merchant of Record, acquirer, fintech, or high-volume online merchant.
- Analytical skills: confident working with transaction data and risk signals; SQL or similar hands-on data skills are a strong plus.
- Working knowledge of the compliance context: onboarding and verification requirements, monitoring expectations, and what PSPs and card networks expect from a platform's risk operations.
What we offer
- Relocation assistance if you are currently outside Tallinn.
- Official employment in Estonia.
- Social benefits.
- Private health insurance.
- 100 monthly sports allowance.
- 28 days of annual leave.
Responsibilities:
- Search for and attract new affiliate partners in Tier 1 and Tier 2 GEOs
- Communicate with existing affiliates and support daily cooperation
- Onboard new partners: provide links, offers, promo materials, and basic product information
- Work with SEO affiliates and support campaigns with other traffic types when needed
- Monitor partner performance and key metrics: FTD, CPA, deposits, conversion rate, ROI
- Track traffic quality and escalate suspicious or low-quality traffic to the team lead / Risk team
- Participate in negotiations on CPA, RevShare, and Hybrid deals
- Prepare basic reports in Excel / Google Sheets
- Share partner feedback with internal teams
- Attend iGaming / affiliate conferences in Europe when required
Requirements:
- 1+ year of experience in affiliate marketing
- Experience in iGaming / betting is required
- Experience on the operator side is preferred
- Experience working with Tier 1 / Tier 2 GEOs
- Understanding of CPA, RevShare, and Hybrid models
- Experience with SEO traffic is required
- Experience with other traffic types will be a plus
- Basic understanding of affiliate metrics: FTD, CPA, deposits, conversion rate, ROI
- English — Upper-Intermediate or higher
- Good communication and follow-up skills
- Ability to work with Excel / Google Sheets
- Passport allowing visa-free travel across Europe for conferences
- Proactive, organized, and result-oriented personality
What we offer:
- Office work format
- Competitive compensation package
- Professional and supportive team
- 21 working days of vacation
Role Overview
ITI Digital is seeking a Client Success Manager to serve as the primary relationship manager for a diverse portfolio of clients across their DXP platform and managed destination websites. The portfolio includes Destination Management Organizations (DMOs), regional tourism boards, Chambers of Commerce, parks & recreation departments, government agencies, and economic development organizations. A background working with or for these types of organizations is central to this role.
This is an active, day-to-day account management position. The Client Success Manager personally conducts onboarding calls, manages ongoing client engagements, monitors product adoption, and leads the renewal process. The role owns a defined core book of accounts directly and provides day-to-day direction to a small team of Client Success Specialists across the team's combined account portfolio. The role also contributes to process refinement and serves as an internal representative of client needs in product and strategy discussions. This is a hands-on, collaborative role rather than a removed management position.
Preferred Background
The ideal candidate brings direct familiarity with the organizations ITI Digital serves, along with an understanding of the digital tools that support them. Relevant experience may include:
— Experience within a Destination Management or Marketing Organization (DMO), government agency, or economic development organization in a marketing, digital, or partnership capacity
— Experience selling marketing services, digital platforms, or SaaS solutions to destinations, tourism boards, parks & recreation departments, government agencies, or economic development organizations from an agency or vendor perspective
— Familiarity with co-op programs, visitor guide campaigns, itinerary tools, virtual visitor centers, or digital engagement platforms used by public-sector or destination marketing organizations
— Understanding of the operational environment of public-sector and quasi-public organizations, including board reporting cycles, grant-funded budgets, fiscal year planning, and multi-stakeholder decision-making processes
— Ability to translate understanding of these organizations into thoughtful, consultative account management
Key Responsibilities
1. Sales-to-CS Handoff & CRM Stewardship
— Maintain CRM company and deal records up-to-date with client information; flag gaps and align with Sales as needed
— Manage client management platform configuration, including lifecycle stages, health scores, and onboarding playbooks
— Lead periodic reviews of client management platform database to ensure accuracy, clean segmentation, and up-to-date client records
— Serve as primary CS point of contact for platform questions, configuration updates, and vendor best practices
2. New Client Onboarding Ownership
— Conduct welcome calls and kickoff meetings, establishing meaningful rapport with clients
— Clarify package scope, delivery timelines, and client-side resource commitments
— Coordinate with Implementation and Technical Support specialists to track milestone completion; escalate blockers proactively
— Provide product demonstrations tailored to client use cases
— Deliver formal end-of-onboarding notification and satisfaction survey; document lessons learned for playbook improvement
3. Subscription Engagement & Product Adoption Strategy & Support
— Maintain direct ownership of an assigned core book spanning DMOs, government agencies, Parks & Recreation departments, and economic development organizations
— Conduct regular check-in cadences calibrated to client tier and account health
— Connect product features to client outcomes including visitor center engagement metrics, grant reporting requirements, economic development KPIs, and co-op partner ROI
— Identify expansion opportunities within existing accounts and hand off to Sales
— Identify accounts showing signs of declining usage or key contact changes and respond with education or outreach
— Share relevant case studies, benchmark data, and best practices
— Serve as internal advocate for clients during product development discussions
4. Client Health Monitoring & Risk Management
— Maintain health scores using usage data, survey results, support ticket patterns, and relationship signals
— Conduct structured health-check conversations at defined intervals
— Deploy satisfaction survey campaigns at key subscription milestones; analyze results and close feedback loop
— Classify at-risk accounts on early indicators and maintain documented save plans
— Log client-reported technical issues and escalate for triage and engineering assignment
— Escalate at-risk accounts to leadership with situation summary and recommended course of action
5. Renewal Management
— Maintain current, accurate renewal pipeline with visibility into contract end dates
— Initiate renewal conversations well in advance; identify and address concerns early
— Apply approved concession parameters for renewal negotiations; escalate offers outside boundaries
— Prepare renewal contracts; track signature status and follow up
— Escalate contract, pricing, or invoicing concerns to leadership with full account context
6. Team Collaboration, Coaching & Continuous Improvement
— Provide day-to-day direction and support to Client Success Specialists
— Serve as resource for Specialists in complex client situations
— Partner with Implementation, Technical Support, and internal teams to resolve client issues
— Contribute to development and refinement of onboarding and adoption playbooks
— Contribute sector knowledge to internal conversations regarding product roadmap, marketing, and sales positioning
— Uphold consistent standards in client communication, documentation, and CRM data management
Ideal Candidate Profile
— Dependable, consistently reliable in following through on commitments
— Collaborative, willing to share knowledge and provide informal guidance
— Consultative, approaches client relationships with careful listening and thoughtful problem-solving
— Sector-fluent, familiar with operational and planning cycles of DMOs, government agencies, and economic development organizations
— Tech-curious, interested in SaaS and digital platforms
— Detail-oriented, attentive to accuracy and thoroughness in CRM management, milestone tracking, and contract administration
— Adaptable, comfortable navigating shifting priorities
— Autonomous, able to exercise sound independent judgment
— Composed under pressure, maintains professionalism in fast-paced environment
Position Details
— Location: Fully remote — US Eastern Time Zone (8 AM – 5 PM ET). Candidates in US Eastern or Central Time Zone preferred
— Work Schedule: Full-time exempt, standard hours 8:00 am–5:00 pm EST, minimum 40 hours per week
— Employment Type: Contract-to-hire 1099 with 90-day evaluation, converts to Full-Time W2 with benefits
— Compensation: Commensurate with experience
— Reports To: VP, Digital Strategy
— Platform Communication/Systems: Slack, Zoom, Google Meet, CRM/project management tools such as Vitally CS, HubSpot, Asana, JIRA, Freshdesk
Задачи:
— Ежедневный финансовый контроль и сверка данных по PSP-направлению (платежные провайдеры, эквайринг)
— Работа с договорами и платежными документами по PSP, контроль условий и комиссий
— Сверка данных по банковским счетам компании в разных валютах
— Отслеживание депозитов: суммы, комиссии, статусы с учетом мультивалютности и курсовых разниц
— Контроль сеттлментов (settlements)
— Ведение актуальной ежедневной отчетности по движению средств
— Выявление расхождений между данными провайдера и внутренним учетом, эскалация проблем
Требования:
— Опыт работы финансовым контролером/аудитором от 2-3 лет
— Опыт в high-risk индустриях (гемблинг/беттинг, iGaming, форекс и т.п.)
— Понимание работы платежных провайдеров (PSP), эквайринга, механики сеттлментов
— Опыт работы с мультивалютным учетом и валютными операциями
— Внимательность к деталям, умение работать с большим объемом цифр и договоров
— Английский язык на уровне рабочей переписки и документации
Условия:
— Работа в офисе на Кипре или гибридный формат
— Конкурентная заработная плата
— Пакет бенефитов
— Корпоративные мероприятия и тимбилдинги
— Возможности для карьерного и профессионального роста
— График работы 5/2 с 10:00 по кипрскому времени
Key Responsibilities:
— Fact-check trading/educational content (terminology, market logic, risk management).
— Record up to 5 trading sessions a month on a cTrader demo account (screen only, no face/voice in final videos).
— Explain your setups and decisions on camera/mic during sessions to power video scripts.
— Give quick feedback on content drafts.
Requirements:
— Hands-on trading experience and market understanding.
— Ability to break down and explain trading logic clearly.
— English level B1+.
— Demo-only trading with zero personal financial risk.
Why it’s great for students:
— Flexible, project-based schedule fitting around university classes and exams.
— Suitable for active traders, economics/finance students, trading school graduates, and market enthusiasts.
Typeform is a form builder helping over 150,000 businesses collect data with forms, surveys, and quizzes. The company is fully remote and hires candidates based in the UK, Ireland, Germany, Portugal, or The Netherlands.
Product Operations is central to how Product and R&D teams work, creating systems and practices to focus on solving the right problems and delivering products. AI is increasingly important, with teams experimenting with tools like Glean and Claude, automations, agents, and AI usage throughout product development.
The role of AI Product Operations Lead involves building and operating internal AI Operations capability for R&D. It requires turning ambiguous opportunities into reliable solutions by identifying high-value AI problems, understanding workflows, designing solutions, building or coordinating delivery, and being accountable for performance after launch.
Responsibilities include:
— Building and improving a backlog of AI opportunities across R&D, prioritizing impactful AI jobs.
— Taking ambiguous problems from discovery to delivery: understanding users and workflows, exploring options, designing systems, implementing, testing, documenting, launching, measuring, and improving.
— Designing simple AI-native solutions fitting naturally into workflows, deciding when prompts, automations, integrations, agents, databases, or custom apps are appropriate.
— Helping R&D get value from enterprise AI tools like Glean and Claude, partnering with IT and InfoSec on access, configuration, connectors, enablement, and support.
— Owning the lifecycle of AI systems including automations, skills, agents, and internal web apps.
— Establishing evaluation, testing, reliability, observability, security, and maintenance practices, improving systems over time.
— Partnering across R&D to uncover needs, unblock delivery, clarify ownership, and involve experts.
— Running and evolving R&D AI governance and enablement practices, providing leaders visibility into work, risks, adoption, and outcomes.
— Participating in broader AI governance efforts as an R&D contributor.
— Working with Finance and partners to improve visibility into AI tool usage, spend, and value to inform investments.
— Exploring and supporting autonomous agents to improve planning, discovery, design, build, evaluation, and management across product development.
Requirements:
— Strong practical experience applying AI to real-world problems, building usable solutions.
— Proven track record taking ambiguous problems from discovery through implementation, testing, adoption, and improvement.
— Excellent systems thinking to understand people, processes, tools, data flows, integrations, permissions, and constraints, making trade-offs.
— Strong user and workflow discovery skills to understand real jobs and simplify solutions.
— Hands-on technical fluency building, modifying, troubleshooting internal workflows, automations, agents, or apps.
— Practical experience with modern development tools like GitHub, repositories, pull requests, application hosting, deployment, logging, and troubleshooting.
— Ability to manage work independently: prioritizing backlog, handling dependencies and risks, documenting decisions, communicating with stakeholders.
— Strong approach to evaluation and reliability, defining "good", testing, collecting feedback, and improving live systems.
— Ability to work effectively across technical and non-technical teams, asking questions, challenging assumptions, seeking expert input, and progressing without close supervision.
— Good judgment on responsible AI, security, access, governance, and knowing when to involve partners.
The role reports to VP of Product Operations and collaborates with Product, Engineering, Design, Research, Data Science, IT, InfoSec, and AI practitioners across Typeform.
Удалённо
250 000 – 300 000 $
УдалённоmiddleOntario
127 500 – 159 500 $
Удалённо
Зарплата не указана
Удалённоlead
Зарплата не указана
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