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Location: Home based - Worldwide This is an opportunity to run a field engineering team, helping customers understand and implement Canonical's open source solutions in public clouds and in their own data centers. We work across the entire spectrum of cloud offerings, from Ubuntu itself to virtualisation and private cloud, Kubernetes, and the implementation of sophisticated open source solutions such as MLops platforms, data platforms and more. We are rapidly expanding the range of open source solutions we offer and deliver to customers, as we move into new industries like telco, finance, health care and media we design and develop new open source solutions to meet their needs. We believe that Engineering Managers should be outstanding engineers themselves. They should feel completely at home troubleshooting technical issues and having technical presales conversations with customers. They should contribute to project delivery themselves, but know that the technical contributions they bring are far less significant than their ability to shape the whole team’s direction, focus and delivery. We grow management skills and train engineers, who are interested in soft skills, to be managers. We believe that open source is just starting to transform the tech sector and enterprise compute. Our goal is to make open source easier, more reliable and more secure for deployment and development. We strive to be the provider of ‘most software to most companies’. To deliver on that ambition, our engineers are carefully selected from the applicants across the globe. We select for brilliance and motivation to take open source to the next level. Our engineering managers help teams achieve more than they realised they could, and feel proud of the result. The role of a Cloud Field Engineering Manager at Canonical The Field Engineering team is our team of cloud solutions architects at Canonical, working directly with our customers, designing private and public cloud solutions fitting their workload needs. The portfolio of products includes on-premise cloud solutions such as Openstack, MicroCloud and Ceph, and solutions that could be deployed either on-premises or in public clouds such as Kubernetes, Kubeflow, Spark, PostgreSQL, etc.  The team works hands-on with the technologies by deploying, testing and handing over the solution to our support or managed services team at the end of a project. Managers and team members also take part in presales conversations to provide technical advice during the sales process. A Cloud Field Engineering Manager is responsible for line management and career guidance. The ability to develop engineering talent, to represent your team from a technical perspective, and to drive collaboration with other teams and customers are all critical to success in this role. You are also expected to actively participate in technical presales to help our department achieve our quarterly goals. Location: This role will be home based, managing a team in your time zone. What your day will look like Lead and develop a team of Field engineers, ranging from graduate to senior, in the areas of Presales and Professional Services Solve customer problems by promoting our technologies and being a trusted advisor Work remotely in a single major time zone Coach, mentor, and offer career development feedback Identify and measure team health indicators Implement disciplined engineering processes Represent your team and product to stakeholders, partners, and customers Develop and evangelise great engineering and organisational practices Plan and manage progress on agreed goals and projects Be an active part of the leadership team, collaborating with other leaders What we are looking for in you Knowledge of cloud computing concepts & technologies, such as Kubernetes, Openstack, AWS, GCP, Azure, Ceph, etc. Practical knowledge of Linux and networking Experience in technical presales You are a dynamic person who loves to jump in new projects and interact with people Excellent verbal and written communication skills in English Passion and a track record of developing and growing people Experience in leading, coaching and mentoring engineers Organised and able to ensure your team delivers timely, high quality results An exceptional academic track record from high school and, preferably, university as well Willingness to travel up to 25% of the time. Field Engineers attend internal company events, external tech events and customer meetings. Additional skills that you might also bring Second language - Spanish or French preferred Python knowledge Experience collaborating with external partners Experience collaborating with several internal teams and providing stakeholder feedback for engineering roadmaps What we offer you We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards 40 days annual leave per annum, including public holidays and our All Company holiday periods Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues from your team and others Priority Pass for travel and travel upgrades for long haul company events About Canonical Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004.​ Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. #LI-remote

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Location: Home based - Worldwide Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1000+ colleagues in 70+ countries and very few roles based in offices. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder led, profitable and growing. We are hiring a Solutions Architect for Automotive to help our partners (companies like Mercedes, Ford, GM, Elektrobit, Intel, Nvidia, Google, Dell, HP, Accenture, Tata and the like) and prospects understand and embrace our open source platform for themselves and their customers. Our worldwide field engineering team apply expert insights to real-world customer problems, enabling the enterprise adoption of Ubuntu, OpenStack, Kubernetes, AI/MLOps and a wide range of associated technologies. We are experts in the whole open source stack, from kernel to desktop, from cloud to embedded. And we continue to expand our range of offerings to bring our security, management and developer experience to the smallest Linux environments and devices. Our team is also interested in business problems - building things reliably, efficiently and cost-effectively, and we have to learn to speak the language of our customers and their industries. Beyond an expected Automotive expertise, this career opportunity requires a unique blend of skills. Successful candidates will know Linux well and be proficient coders and scripters. They will have experience of low-level Linux boot, BIOS, firmware and embedded software development methodologies. They also enjoy the pace of change and diversity of client engagements with driven and ambitious technology entrepreneurs. Competitive, business-focused technologists at heart, they are also dedicated team players that take pride in team and company wins. We often say that our field engineers have 'the hardest job at Canonical' because customers can ask about any aspect of our solutions and products and expect a thoughtful, well-informed answer. We always want to do the best thing for our partners and customers, regardless of our company interests, and field engineers are the people we trust to ensure that is true. Location : This is a home-based role, we are hiring worldwide. What your day will look like Engage customers during presales to gather requirements and explain our technology Liaise with other Canonical's experts (mastering the Cloud, Kubernetes, Security or Safety, etc) to aggregate our collective knowledge into comprehensive solutions for our prospective clients Participate to the delivery of select projects related to Embedded Linux, including demos and PoCs Convey market requirements to key stakeholders in our organization, and sometimes participate to the development or refining of generic solutions to unlock market potential Be both a customer advocate and a trusted advisor to Canonical If you have a passion for the latest open source technologies applied to Automotive, if you want to play an active role in building Software Defined Vehicles, if you are curious with a will to learn how to leverage and adapt Cloud technologies to the embedded world, you will love working at Canonical. What we are looking for in you Bachelor’s degree in Computer Science or related technical field Extensive Linux experience - Debian or Ubuntu preferred Solid embedded Linux experience - Yocto or RTOS Fluency in Golang, Python, C, C++, or Rust Professional written and spoken English in addition to the local language Excellent communication and presentation skills Interest in customer-facing engagement, including pitching, demonstrating and understanding customer environment and needs Result-oriented, ability to multi-task A personal drive to meet commitments An humble learner and quick study Relevant experience in the Automotive industry Albeit many projects can be done remotely, the successful candidate will be willing to  travel up to 30% of the time for customer meetings, company events, and conferences Additional skills that you might also bring (but not mandatory) Experience with ISO26262 and/or ISO21434 Experience with customer engagements What we offer you We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice-yearly team sprints in person - we’ve been working remotely since 2004! Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues from your team and others Priority Pass for travel and travel upgrades for long haul company events About Canonical Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004.​ Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. #LI-Remote

Location: Home based - Worldwide Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder-led, profitable, and growing. Global System Integrators (GSI) play a crucial role in Canonical growth plans in the coming 3 years. We are hiring a Senior Partner Sales Manager to work closely with Canonical GSI partners throughout their sales cycles and across their sales organizations to facilitate Ubuntu based solutions and opportunities, as well as help GSI build long term digital transformation platforms with Ubuntu stacks and services. Working the the Partner Sales Director in their geographic region, the Senior Partner Sales Manager will be responsible for building trusted relationships with partners, increasing Canonical market share and attach rate, evangelizing about the partnership and leading all business interactions from engineers to CxO level. They will often run customer workshops focused on particular initiatives at that customer, attend sales events, give public presentations and participate in executive engagements as coordinated by the Senior Director. The role entails Build strategic relationships with partners at levels, and stickiness with Ubuntu technology Deep understanding of Linux and cloud software ecosystem, and open source selling models Negotiate contracts and commercial business terms Deep understanding of partner organizations and sales models, in particular with Global System Integrators Work closely with marketing, sales engineering and product management to deliver on targets, objectives and provide a voice of the partner Lead executive interlocks between partners and Canonical leadership team Ability to travel - sometimes internationally - up to 40% of the time What we are looking for in you Extensive experience in alliance or indirect sales management roles Extensive experience with OpenStack, virtualization, containers and other Cloud technologies. Autonomous, disciplined, hands-on, get-it-done mentality Ability to capture customer requirements, evaluate gaps, identify and create opportunities Passionate about Ubuntu products and mission Comfortable in fast-paced and high pressure environments with ambitious achievement goals Excellent communication and presentation skills What we offer colleagues We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Team Member Assistance Program & Wellness Platform Opportunity to travel to new locations to meet colleagues Priority Pass and travel upgrades for long-haul company events About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004.​ Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. #LI-remote

Location: Home based - EMEA The role of an Enterprise Customer Success Manager at Canonical Customer success is a fairly new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. By clearly understanding their customer’s objectives, the CSM can align expectations, suggest a large range of additional services or product capacity to increase loyalty, alleviate any pain points, and help draw and deliver on an appropriate collaboration roadmap. We are growing our Customer Success team to continue to offer thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To provide the appropriate level of focus for every customer, in their native language and with excellent English for any internal interaction, CSMs are specialized in one of the following segments: Mass - SMEs or large businesses starting their journey with Canonical Focus - Large companies with established ARR Step Growth - a selection of high-potential customers All CSMs contribute to business support at the company level for all remaining, not-yet-assigned customers (Tech segment), including our Store customers, through campaign management and customer requests. Location:  This role will be based remotely in the EMEA region. What your day will look like Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more. Coordinate complex projects in interaction with developers, IT managers and decision makers from various industries. Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives. Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales. Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams Serve as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documentation, processes and people to improve customer satisfaction and retention. Supporting customers through reactive ticket requests. Create campaigns targeting multiple customers through digital touch-points and activities. What we are looking for in you The ideal candidate would display impeccable customer-facing skills and a passion for cloud and data centre infrastructure technologies. We are also looking for: Native French level required with excellent command of English Minimum 5 years of work experience with a strong background in IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT. Excellent presentation skills with the ability to guide a conversation about complex software. Experience building and improving internal processes while maintaining timely delivery to customer-related projects. A true team player capable of interacting with all departments and at all levels, both internally and externally. Knowledge of agile methodologies. Additional skills that you might also bring Experience with Salesforce, Jira and CRMs What we offer you We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice-yearly team sprints in person - we’ve been working remotely since 2004! Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues from your team and others Priority Pass for travel and travel upgrades for long haul company events About Canonical Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004.​ Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. #LI-remote

Location: Home based - Worldwide Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder-led, profitable, and growing. We are hiring a Software Support Engineer to… …work in a dynamic and exciting engineering role in Linux-based infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes and the open source applications running on top of them. It will challenge you to show the breadth of your engineering skills, which will be needed to work on almost any aspect of Ubuntu and the open source applications large enterprise customers run. This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have an affinity for open source software, great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical. This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers are able to work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself. You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and bug fixes to be released upstream and in Ubuntu. Location: This is a remote role, we have teams in all time zones. The role entails Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software Maintain a close working relationship with Canonical's Field, Support and product engineering teams Participate in upstream communities Develop bug fixes, backport patches, and work with upstream for inclusion Review code produced by other engineers Demonstrate good judgment in technical methods and techniques Prioritize work and manage your time effectively against those priorities Participate in team discussions to improve processes, tools, and documentation Maintain clear, technical and concise communications Work from home and travel internationally up to 10% of work time for team meetings, events and conferences What we are looking for in you An exceptional academic track record Background in Computer Science, STEM or similar Experience with Linux and open source software Experience with at least one of Python, Go, C or C++ on Linux A drive to learn unfamiliar technology and deep-dive difficult issues Willingness to travel up to 4 times a year for internal events Nice-to-have skills You love technology and working with brilliant people You are curious, flexible, articulate, and accountable You value soft skills and are passionate, enterprising, thoughtful, and self-motivated You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD,Postgresql, Mongo, Debian packaging, distributed systems What we offer colleagues We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme & Wellness Platform Opportunity to travel to new locations to meet colleagues Priority Pass and travel upgrades for long-haul company events About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004.​ Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. #LI-Remote

Location: Home based - Worldwide Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder-led, profitable, and growing. We are hiring a Software Maintenance Engineer to… …work in a dynamic and exciting engineering role in Linux-based infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes and the open source applications running on top of them. It will challenge you to show the breadth of your engineering skills, which will be needed to work on almost any aspect of Ubuntu and the open source applications large enterprise customers run. This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have an affinity for open source software, great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical. This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers are able to work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself. You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and bug fixes to be released upstream and in Ubuntu. Location: This is a remote role, we have teams in all time zones. The role entails Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software Maintain a close working relationship with Canonical's Field, Support and product engineering teams Participate in upstream communities Develop bug fixes, backport patches, and work with upstream for inclusion Review code produced by other engineers Demonstrate good judgment in technical methods and techniques Prioritize work and manage your time effectively against those priorities Participate in team discussions to improve processes, tools, and documentation Maintain clear, technical and concise communications Work from home and travel internationally up to 10% of work time for team meetings, events and conferences What we are looking for in you An exceptional academic track record Background in Computer Science, STEM or similar Experience with Linux and open source software Experience with at least one of Python, Go, C or C++ on Linux A drive to learn unfamiliar technology and deep-dive difficult issues Willingness to travel up to 4 times a year for internal events Nice-to-have skills You love technology and working with brilliant people You are curious, flexible, articulate, and accountable You value soft skills and are passionate, enterprising, thoughtful, and self-motivated You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD,Postgresql, Mongo, Debian packaging, distributed systems What we offer colleagues We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme & Wellness Platform Opportunity to travel to new locations to meet colleagues Priority Pass and travel upgrades for long-haul company events About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004.​ Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. #LI-Remote

Location: Home based - Worldwide Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder-led, profitable, and growing. We are hiring a Software Engineer - L3 Support to… …work in a dynamic and exciting engineering role in Linux-based infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes and the open source applications running on top of them. It will challenge you to show the breadth of your engineering skills, which will be needed to work on almost any aspect of Ubuntu and the open source applications large enterprise customers run. This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have an affinity for open source software, great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical. This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers are able to work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself. You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and bug fixes to be released upstream and in Ubuntu. Location: This is a remote role, we have teams in all time zones. The role entails Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software Maintain a close working relationship with Canonical's Field, Support and product engineering teams Participate in upstream communities Develop bug fixes, backport patches, and work with upstream for inclusion Review code produced by other engineers Demonstrate good judgment in technical methods and techniques Prioritize work and manage your time effectively against those priorities Participate in team discussions to improve processes, tools, and documentation Maintain clear, technical and concise communications Work from home and travel internationally up to 10% of work time for team meetings, events and conferences What we are looking for in you An exceptional academic track record Background in Computer Science, STEM or similar Experience with Linux and open source software Experience with at least one of Python, Go, C or C++ on Linux A drive to learn unfamiliar technology and deep-dive difficult issues Willingness to travel up to 4 times a year for internal events Nice-to-have skills You love technology and working with brilliant people You are curious, flexible, articulate, and accountable You value soft skills and are passionate, enterprising, thoughtful, and self-motivated You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD,Postgresql, Mongo, Debian packaging, distributed systems What we offer colleagues We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme & Wellness Platform Opportunity to travel to new locations to meet colleagues Priority Pass and travel upgrades for long-haul company events About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004.​ Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. #LI-Remote

Location: Home based - Worldwide Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder-led, profitable, and growing. We are hiring an Enterprise Customer Success Manager at Canonical Customer success is a new and strategic department at Canonical, with the objective of reducing risk and churn, facilitating the adoption of new products or services, and supporting expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. By clearly understanding their customers’ objectives, the CSM can align expectations, suggest a large range of additional services or product capacity to increase loyalty, alleviate any pain points, and help draw and deliver on an appropriate collaboration roadmap. We are growing our Customer Success team to continue to offer thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To provide the  appropriate level of focus for every customer, CSMs are specialized in one of the following segments: Mass - SMEs or large businesses starting their journey with Canonical Focus - Large companies with established ARR Step Growth - a selection of high-potential customers All CSMs contribute to business support at the company level for all remaining, not-yet-assigned customers (Tech segment), including our Store customers. Location: This role will be based remotely. What your day will look like Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more. Elaborate and coordinate complex projects in interaction with developers, IT managers and decision makers from various industries. Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives. Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales. Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams Serve as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documentation, processes and people to improve customer satisfaction and retention. Supporting customers through reactive ticket requests. Create campaigns targeting multiple customers through digital touch-points and activities. What we are looking for in you The ideal candidate would display impeccable customer-facing skills with a passion for cloud and data centre infrastructure technologies. We are also looking for: Minimum 5 years of work experience with a strong relation to IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security,  migration, IoT. Excellent presentation skills with the ability to guide a conversation about complex software. Experience building and improving internal processes while maintaining timely delivery to customer-related projects. A true team player capable of interacting with all departments and at all levels, both internally and externally. Knowledge of agile methodologies. We at the Customer Success team strongly appreciate various languages! Therefore, if you possess proficiency (both written and spoken) in Spanish and Portuguese alongside an excellent command of English, please inform us! Additional skills that you might also bring Experience with Salesforce, Jira and CRMs is a big plus! What we offer colleagues We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Team Member Assistance Program & Wellness Platform Opportunity to travel to new locations to meet colleagues Priority Pass and travel upgrades for long-haul company events About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004.​ Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. #LI-remote

Location: Home based - Worldwide Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder-led, profitable, and growing. Our regional Support Managers run world-class Support teams – solving deep technical problems for customers around the world on Ubuntu Server, Ubuntu Desktop and on the public cloud. They demonstrate two key attributes: customer focus – ensuring that customers are always satisfied with the service they are receiving, and technical excellence – ensuring that the support team is always up to date with the our technology, and that they perform sound and quick troubleshooting. We are looking for managers for both of our support groups; Cloud Support Group and Devices Support Group. You'll need to be comfortable in a fast paced environment, able to take responsibility for delivering to customers and enjoy challenges. You will also need to care deeply about your team, their skills, and their career development. The role entails Management of a professional support team, including skills development and performance management Operational control, shift scheduling, accountability for key performance indicators (KPIs) Ensures that all customer cases are responded to within the SLA, and in a professional manner Act as the customer escalation contact, and ensure that such escalations are addressed appropriately Accountability for customer satisfaction Contribution to the support knowledge base Continuous improvement to the team's processes and support service delivery Hire, develop and train support team to match business requirements Work with the leadership team to drive growth and transformation initiatives What are we looking for in you Extensive CLI experience with Linux at a technical level (Support, Development, Implementation) Leadership experience, and preferably team management experience Confidence under pressure, with proven track record of high customer focus Preferably fluent in two languages, English being primary one Excellent communication skills (verbal and written) Experience or knowledge of Linux Desktop, OpenStack, Public Cloud or Virtualization technologies Proven track record of contributing to Open Source projects Software development experience Experience in working in support organizations Hands on experience with Canonical's products What we offer colleagues We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues Priority Pass, and travel upgrades for long haul company events About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004.​ Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. #LI-remote

Location: Home based - Worldwide Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder-led, profitable, and growing. We are hiring an MLOps Field Engineer to help global companies embrace AI/ML in their business, using the latest open source capabilities on public and private cloud infrastructure, Linux and Kubernetes. Our team applies expert insights to real-world customer problems, enabling the enterprise adoption of Ubuntu, Kubeflow, MLFlow, Feast, DVC and related analytics, machine learning and data technologies. We are working to create the world's best open source data platform, covering traditional SQL databases and today's NoSQL data stores, as well as the machinery which turns data into insights and executable models. The people who love this role are MLOps engineers who enjoy customer conversations and solving customer problems during the presales cycle. They are solutions architects who like to solve customer problems through architecture, presentations and training. This role is highly focused on designing ML architectures for external customers. It is not a software development role. This role is particularly suited to candidates with a technical background who are business minded and driven by commercial success. This role is on our global Field Engineering team and will work closely with enterprise sales leads. We are specifically looking for people interested in solving the most difficult problems in modern data architectures. Training LLMs on multiple Kubernetes clusters deployed on a hybrid cloud infrastructure with GPU sharing across multiple teams? Processing 10M events in real time for financial transactions? Object detection on 10k parallel 4K video streams? These are the problems we solve day to day. Location : Most of our colleagues work from home. We are growing teams in EMEA, Americas and APAC time zones, so can accommodate candidates from almost any country. What your day will look like The global Field Engineering team members are Linux and cloud solutions architects for our customers, designing private and public cloud solutions fitting their workload needs. They are the cloud consultants who work hands-on with the technologies by deploying, testing and handing over the solution to our support or managed services team at the end of a project. They are also software engineers who use Python to develop Kubernetes operators and Linux open source infrastructure-as-code. Work across the entire Linux stack, from kernel, networking, storage, to applications, Architect cloud infrastructure solutions like Kubernetes, Kubeflow, OpenStack and Spark, Deliver solutions either on-premise or in public cloud (AWS, Azure, Google Cloud), Collect customer business requirements and advise them on Ubuntu and relevant open source applications, Grow a healthy, collaborative engineering culture in line with the company values, Deliver presentations and demonstrations of Ubuntu Pro and AI/ML capabilities to prospective and current clients, Liaise with product teams to give them feedback on requirements to influence roadmap, Work collaboratively with your sales team to reach our common targets, Global travel up to 30% of time for internal, external events and customer meetings. What we are looking for in you Exceptional academic track record from both high school and university, Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path, Experience in data engineering, MLOps, or big data solutions deployment, Experience with a relevant programming language, like Python, R, or Rust, Confidence to respectfully speak up, exchange feedback, and share ideas without hesitation, Track record of going above-and-beyond expectations to achieve outstanding results, Demonstrated personal interest in continuous learning and development, Practical knowledge of Linux, virtualization, containers and networking, Business-minded technology thinker and problem solver, Knowledge of cloud computing concepts & leaders, such as Kubernetes, AWS, Azure, GCP, Interest in large-scale enterprise open source - private clouds, machine learning and AI, data and analytics, Intermediate level Python programming skills, Passion for technology evidenced by personal projects and initiatives, The work ethic and confidence to shine alongside motivated colleagues, Professional written and spoken English with excellent presentation skills, Experience with Linux (Debian or Ubuntu preferred), Excellent interpersonal skills, curiosity, flexibility, and accountability, A dynamic person who loves to jump in new projects and interact with people, Appreciative of diversity, polite and effective in a multi-cultural, multi-national organisation, Thoughtfulness and self-motivation, Result-oriented, with a personal drive to follow up and meet commitments, Ability to travel internationally, for company events up to two weeks long, and customer or industry meetings. What you’ll learn Architect and deploy AI/ML infrastructures, data processing pipelines and multi-cluster distributed training, Wide range of open source applications and skills, Work directly with customers in a range of different businesses, Real-life and hands-on exposure to a wide range of emerging technologies and tools. What we offer colleagues We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards 40 days annual leave per annum, including public holidays and our All Company holiday periods Maternity and paternity leave Team Member Assistance Program & Wellness Platform Opportunity to travel to new locations to meet colleagues Priority Pass and travel upgrades for long-haul company events About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004.​ Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. #LI-remote

Location: Home based - EMEA Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder-led, profitable, and growing. We are hiring a Software Engineer to contribute to the development of Juju, a large open-source Go project that powers complex distributed software systems across the world. Juju is the engine behind model-driven operations, providing a means to operate complex software on public cloud, private cloud, Kubernetes, and bare-metal. Combined with the Ops framework, Juju provides a complete solution for applications and infrastructure management. Many internal and external teams depend on Juju to deliver their products and services - from Canonical Managed Solutions, our OpenStack and cloud delivery teams, to Fortune 500 companies. Location: This is a Globally remote role. What your day will look like Contribute to the design, delivery, and support of features in a highly concurrent, highly distributed system that drives cloud automation and software operations at scale. Collaborate proactively with a distributed team Debug issues and interact with upstream communities publicly Work with helpful and talented engineers including experts in many fields Discuss ideas and collaborate on finding good solutions Work from home with global travel for 2 to 4 weeks per year for internal and external events What we are looking for in you Experience developing software using Go. Excellent communication skills in the English language, both verbal and written, especially in online environments An exceptional academic track record from both high school and preferably university Willingness to travel up to 4 times a year for internal events Additional skills that you might also bring The following skills may be helpful to you in the role, but we don't expect everyone to bring all of them. Hands-on experience developing highly concurrent distributed systems Experience with container technologies (Docker, LXD, Kubernetes, etc.) Solid networking background and experience Experience with agile software development methodologies Experience in the Linux and open-source software world Experience with configuration management software (Ansible, Chef, Puppet, et al.) Working knowledge of cloud computing Experience with software packaging (Debian, snaps) Programming with, and operating, SQL and NoSQL databases Experience working on a distributed team on an open source project -- even if that is community open source contributions. Demonstrated track record of Open Source contributions Prior experience developing plugins for Terraform What we offer you We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice-yearly team sprints in person - we’ve been working remotely since 2004! Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues from your team and others Priority Pass for travel and travel upgrades for long haul company events About Canonical Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004.​ Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. #LI-remote

Location: Home based - Worldwide This is an opportunity to run a Professional Services team (also known as Field Engineering) team, helping customers understand and implement Canonical's open source solutions in public clouds and in their own data centers. We work across the entire spectrum of cloud offerings, from Ubuntu itself to virtualisation and private cloud, Kubernetes, and the implementation of sophisticated open source solutions such as MLops platforms, data platforms and more. We are rapidly expanding the range of open source solutions we offer and deliver to customers, as we move into new industries like telco, finance, health care and media we design and develop new open source solutions to meet their needs. We believe that Engineering Managers should be outstanding engineers themselves. They should feel completely at home troubleshooting technical issues and having technical presales conversations with customers. They should contribute to project delivery themselves, but know that the technical contributions they bring are far less significant than their ability to shape the whole team’s direction, focus and delivery. We grow management skills and train engineers, who are interested in soft skills, to be managers. We believe that open source is just starting to transform the tech sector and enterprise compute. Our goal is to make open source easier, more reliable and more secure for deployment and development. We strive to be the provider of ‘most software to most companies’. To deliver on that ambition, our engineers are carefully selected from the applicants across the globe. We select for brilliance and motivation to take open source to the next level. Our engineering managers help teams achieve more than they realised they could, and feel proud of the result. The role of a Cloud Professional Services Manager at Canonical The Field Engineering team is our team of cloud solutions architects at Canonical, working directly with our customers, designing private and public cloud solutions fitting their workload needs. The portfolio of products includes on-premise cloud solutions such as Openstack, MicroCloud and Ceph, and solutions that could be deployed either on-premises or in public clouds such as Kubernetes, Kubeflow, Spark, PostgreSQL, etc.  The team works hands-on with the technologies by deploying, testing and handing over the solution to our support or managed services team at the end of a project. Managers and team members also take part in presales conversations to provide technical advice during the sales process. A Cloud Professional Services Manager is responsible for line management and career guidance. The ability to develop engineering talent, to represent your team from a technical perspective, and to drive collaboration with other teams and customers are all critical to success in this role. You are also expected to actively participate in technical presales to help our department achieve our quarterly goals. Location: This role will be home based, managing a team in your time zone. What your day will look like Lead and develop a team of engineers, ranging from graduate to senior Work remotely in a single major time zone Coach, mentor, and offer career development feedback Identify and measure team health indicators Implement disciplined engineering processes Represent your team and product to stakeholders, partners, and customers Develop and evangelise great engineering and organisational practices Plan and manage progress on agreed goals and projects Be an active part of the leadership team, collaborating with other leaders What we are looking for in you Knowledge of cloud computing concepts & technologies, such as Kubernetes, Openstack, AWS, GCP, Azure, Ceph, etc. Practical knowledge of Linux and networking Experience in technical presales You are a dynamic person who loves to jump in new projects and interact with people Excellent verbal and written communication skills in English Passion and a track record of developing and growing people Experience in leading, coaching and mentoring engineers Organised and able to ensure your team delivers timely, high quality results An exceptional academic track record from high school and, preferably, university as well Willingness to travel up to 25% of the time. Field Engineers attend internal company events, external tech events and customer meetings. Additional skills that you might also bring Second language - Spanish or French preferred Python knowledge Experience collaborating with external partners Experience collaborating with several internal teams and providing stakeholder feedback for engineering roadmaps What we offer you We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards 40 days annual leave per annum, including public holidays and our All Company holiday periods Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues from your team and others Priority Pass for travel and travel upgrades for long haul company events About Canonical Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004.​ Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. #LI-remote

Location: Home based - Worldwide As the most widely used Linux distribution, Ubuntu underpins the security of the entire internet. The role of Security Engineering Manager directly impacts the safety and security of millions of users worldwide. Join a team of security experts dedicated to protecting the open-source ecosystem and driving innovation. Your leadership will be instrumental in addressing emerging threats, developing robust security measures, and ensuring the continued integrity of Ubuntu. This is an opportunity to make a tangible difference and leave a lasting legacy on the digital landscape. As we place ever more trust in software and data security in our increasingly connected world, Canonical’s mission to deliver the world’s best open source platform comes with a responsibility: to set the highest possible standard for software security, not only for the OS, but also for the wide range of open source infrastructure and software that developers enjoy within the Ubuntu ecosystem. With Canonical’s Ubuntu being the leading open source platform for large-scale cloud and edge deployments, we are increasingly called upon to help customers meet strict security requirements such as FIPS, CIS, STIG, FedRAMP and the new CRA. This role is about leading the charge to set the security standards for open source software across the Ubuntu platform, from desktops, servers and edge devices to cloud infrastructure, Kubernetes and OpenStack, by certifying core components to meet industry standards and guiding development teams across the company in security best practices. We work primarily within the areas of cryptographic modules (FIPS 140) and system hardening, where we collaborate with industry partners including CIS and DISA to define and build secure operating system deployments. An Engineering Manager is responsible for line management and career guidance. The ability to develop engineering talent, to represent your team and product from a technical perspective, and to drive collaboration with other teams and customers are all critical to success in this role. What you will do in this role Lead and develop a team of engineers, ranging from graduate to senior Coach, mentor, and offer career development feedback Identify and measure team health indicators Implement disciplined engineering processes Represent your team and product to stakeholders, partners, and customers Develop and evangelise great engineering and organisational practices Plan and manage progress on agreed goals and projects Support our products and customers to meet strict product security requirements such as FIPS, CIS, STIG, FedRAMP and the new CRA Support the work addressing specific cryptography modules (FIPS 140) and system hardening efforts with indrustry partners, including CIS and DISA What we are looking for in you An exceptional academic track record from both high school and university Undergraduate degree in Computer Science or STEM, or a compelling narrative about your alternative path Drive, and a track record of going above-and-beyond expectations Excellent verbal and written communication skills in English A love of developing and growing people and a track record of it Organised and able to ensure your team delivers timely, high quality results Professional manner interacting with colleagues, partners, and community Prior experience working on FIPS/Common Criteria certified products and in-depth knowledge of the underlying standards Prior experience working directly with DISA-STIG or CIS benchmarks, including related audit + remediation tooling (e.g. Compliance as Code) Knowledgeable and passionate about software and application security Solid experience working in an agile development environment A demonstrated drive for continual learning Builds trust, relationships and confidence Result-oriented, with a personal drive to meet commitments Ability to travel twice a year, for company events up to two weeks each Optional things we value Hands-on domain knowledge of Linux cryptography libraries (OpenSSL, GnuTLS) What we offer you We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues Priority Pass, and travel upgrades for long haul company events About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004.​ Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. #LI-remote

Location: Home based - Worldwide Help global companies embrace the latest private cloud infrastructure, Linux and cloud native operations, and open source applications. Our team applies expert insights to real-world customer problems, enabling the enterprise adoption of Linux Ubuntu, OpenStack, Kubernetes and a wide range of associated technology. This role has very diverse responsibilities. The team members are Linux and cloud solutions architects for our customers, designing private and public cloud solutions fitting their workload needs. They are the cloud consultants who work hands-on with the technologies by deploying, testing and handing over the solution to our support or managed services team at the end of a project. They are also software engineers who use Python to develop Kubernetes operators and Linux open source infrastructure-as-code. The people who love this role are developers who like to solve customer problems through architecture, presentations and training. Location: This role will be home based. What your day will look like Work across the entire Linux stack, from kernel, networking, storage, to applications Work in Python to design and deliver open source code Architect cloud infrastructure solutions like OpenStack, Kubernetes, Ceph, Hadoop and Spark either On-Premises or in Public Cloud (AWS, Azure, Google Cloud) Coach and develop your colleagues where you have insights Grow a healthy, collaborative engineering culture in line with the company values Work from the comfort of your home Global travel up to 25% of time for internal and external events What we are looking for in you University degree in Computer Science or related software engineering expertise You have sound knowledge of cloud computing concepts & technologies, such as Kubernetes, OpenStack, AWS, GCP, Azure, Ceph, etc. You have practical knowledge of Linux and networking You have Intermediate to Advanced level of Python programming skills You are a dynamic person who loves to jump in new projects and interact with people You have a demonstrated drive for continual learning Excellent communication and presentation skills (English) You have great organisational skills and follow-up reliably on commitments (Optional) You speak a second language What you’ll learn OpenStack and Kubernetes infrastructure Linux Ubuntu and networking knowledge Wide range of open source applications and skills Work directly with customers in a range of different businesses Real-life and hands-on exposure to a wide range of emerging technologies and tools What we offer you We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven quarterly bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice-yearly team sprints in person - we’ve been working remotely since 2004! Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards 40 days annual leave per annum, including public holidays and our All Company holiday periods Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues from your team and others Priority Pass for travel and travel upgrades for long haul company events About Canonical Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004.​ Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. #LI-Remote #stack

Location: Home based - Worldwide The role of a Customer Success Manager at Canonical Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM)  are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. Through a clear understanding of their customer’s objectives, the CSM can activate a large range of internal and external capabilities to alleviate any pain point, align expectations, as well as help draw and deliver on an appropriate collaboration roadmap. We are growing our Customer Success team to continue offering thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open source infrastructure and applications. This role is a first step in the CSM organisation. Although you will primarily focus on the Tech segment, including the store customers, you will also have a portfolio assigned. Ubuntu is chosen by thousands of new users every month. Our responsibility is to ensure the best user experience for them through problem-solving, onboarding, enablement and value realisation all the way to success. Collaborating with other teams and participating in campaign efforts, you will connect with a diverse set of users of Canonical products and identify our future champions. Location: This role will be based remotely worldwide. What your day will look like A strong focus on supporting customers by finding solutions to ticket requests. Enrich documentation about problem solving, Q&A, onboarding materials. Drive campaigns targeting multiple customers through digital touch-points and activities. Identify high potential as well as high risk customers from newly onboarded users or customers Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more. Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives. Engage with your portfolio of customers to ensure risk identification Collect feedback from customers and format them for review by the product team What we are looking for in you Customer-facing experience An empathetic individual with a natural drive to help others Passion for technology, infrastructure and Ubuntu in particular is a must Excellent presentation skills Strong organisational skills, ability to structure and constantly update documentation A team player capable of interacting with all departments internally Additional skills that you might also bring We at the Customer Success team strongly appreciate various languages! Therefore, if you possess proficiency (both written and spoken) in Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside an excellent command of English, please inform us! What we offer you We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice-yearly team sprints in person - we’ve been working remotely since 2004! Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues from your team and others Priority Pass for travel and travel upgrades for long haul company events About Canonical Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004.​ Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. #LI-remote

Location: Office Based - Beijing, China Canonical's Device Delivery Team works with tier-1 OEM and ODM customers to pre-load Ubuntu Desktop and Ubuntu Core, bringing Ubuntu directly to millions of users. As a ​Software Engineering Manager​ you will lead and manage the software engineering team to deliver OEM enablement projects. This fast-paced environment requires excellent time management, deep knowledge of the Linux system​, low-level debugging, critical thinking, problem-solving skills and management ability. Key responsibilities Recruit, motivate, mentor, and enable your team to succeed in delivering quality products Set goals with the team; prioritize tasks, identify and measure team health indicators Maximise the results of team members and support their career growth Coordinate with project managers, HWE, QA and certification management Monitor projects from kickoff to post-mortem and handle escalations Communicate, understand, and resolve the technical challenge with OEMs, ODMs, SiPs, IHVs Prioritize customer requests globally Collaborate with product engineering teams (including Desktop, Foundations, Kernel, and Security) Provide leadership for methodologies, strategies, standards, tools, and best practices Must be able to travel to the EU, USA, China, and Taiwan Required skills and experience A Bachelor (or higher) degree in STEM, preferably computer science or software engineering Proven track record in technical roles with Linux, preferably Ubuntu or Debian Commitment to development and testing methodologies, and maintainable code quality Experience with management responsibilities Ability to work collaboratively in a team environment Ability to be productive in a globally distributed team through self-discipline and self-motivation Commitment and energy to deliver on schedule Strong English and Chinese language communication skills, both written and verbal Desirable skills and experience Making technical decisions for a team as a tech lead Software architecture and design experience Software development or operations experience with: Ubuntu - kernel and userspace, deb/snap packaging, QEMU/KVM, LXC/LXD, Containers, Python, Go, C, bash, Postgresql, Mongo, Kubernetes, OpenStack, Ceph, AI/ML Participation in open-source development projects Experience with CI/CD Canonical is an equal opportunity employer Canonical believes a diverse workforce enhances our ability to deliver world class software and services which meet the world’s computing needs. We are committed to ensuring equal employment opportunities to all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. #LI-ET1 #stack

Location: Home based - Worldwide Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1000+ colleagues in 70+ countries and very few roles based in offices. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder led, profitable and growing. We are hiring an Cloud Solutions Architect in our Alliances team to help our biggest partners (companies like Intel, Nvidia, Google, Dell, HP, Accenture, Tata and the like) understand and embrace our open source platform for themselves and their customers. Our worldwide field engineering team apply expert insights to real-world customer problems, enabling the enterprise adoption of Ubuntu, OpenStack, Kubernetes, AI/MLOps and a wide range of associated technologies. We are experts in the whole open source stack, from kernel to desktop, from cloud to the edge. Our team is also interested in business problems - building things reliably, efficiently and cost-effectively, and we have to learn to speak the language of our customers and their industries. We help global companies embrace public and private cloud infrastructure, cloud native operations, and open source applications. For this team we are looking for several Alliances Engineers to support OEM (hardware manufacturers), GSI (global system integrators), ISV (independent software vendors), Channel partners and Public Cloud alliance partners. You will support various alliances and partners of Canonical to adopt our products and technologies, help business leaders to define joint go-to-market programs with partners from the technical standpoint. We often say that our field engineers have 'the hardest job at Canonical' because customers can ask about any aspect of our solutions and products and expect a thoughtful, well-informed answer. We always want to do the best thing for our partners and customers, regardless of our company interests, and field engineers are the people we trust to ensure that is true. Location : This is a home-based role, we are hiring worldwide. What your day will look like Understand Ubuntu, Linux, networking and services in real-world environments Architect cloud infrastructure solutions like Kubernetes, Kubeflow, OpenStack, Ceph, and Spark either On-Premises or in Public Cloud (AWS, Azure, Google Cloud) Architect and integrate popular open source software such as PostgreSQL, MongoDB, Kafka, Cassandra and NGINX Help partners to offer and architect joint solutions utilizing Canonical’s technologies on top of the public clouds and in the data center Design and publish joint Reference Architectures and perform technical validations with various partners Prepare and run onboarding sessions/workshops with various partners’ teams to promote Canonical products and solutions If you have a passion for the latest open source technologies, cloud-native development, data center technologies such as Kubernetes and computer networking, you will love the Alliances Architect role at Canonical. What we are looking for in you Extensive experience with Linux (Ubuntu preferred), Kubernetes, Ceph, software automation Experience designing and implementing solutions on top of public or private clouds Python and bash understanding, troubleshooting skills Fluent written and spoken English Excellent communication and presentation skills High motivation, ability to multi-task and follow-up reliably on commitments Interest in customer-facing engagement, including pitching, demonstrating and understanding customer environment and needs Interest in new technologies like LXD, Juju and Snaps Ability to travel globally up to 30% of the time Degree in Computer Science, Mathematics, Physics or related technical field experience What we offer you We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice-yearly team sprints in person - we’ve been working remotely since 2004! Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues from your team and others Priority Pass for travel and travel upgrades for long haul company events About Canonical Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004.​ Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. #LI-Remote

Location: Home based - Worldwide Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1000+ colleagues in 70+ countries and very few roles based in offices. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder led, profitable and growing. We are hiring an Ubuntu Pro Sales Engineer to help global companies embrace the latest and greatest Linux and open source applications. Our team applies expert insights to real-world customer problems, enabling the enterprise adoption of Ubuntu Pro, OpenStack and Canonical Microcloud, Kubernetes and a wide range of associated technology. The people who love this role are software engineers who enjoy customer conversations and solving customer problems during the presales cycle. Ubuntu is used by pretty much every enterprise in the world, in every industry. This is a fantastic opportunity to learn about the open source technology landscape and develop your business technology insights. You will see first hand in various industries how Linux - and Ubuntu in particular - is shaping innovation and changing the world for the better. This role is particularly suited to candidates with a technical background who are business minded and driven by commercial success. This role is on our global Field Engineering team and will work closely with enterprise sales leads. Location: Most of our colleagues work from home. We are growing teams in EMEA, Americas and APAC time zones, so can accommodate candidates from almost any country. What your day will look like The Ubuntu Pro Sales Engineer is a key player in our efforts to facilitate and drive the adoption of Ubuntu Pro in the very large Ubuntu enterprise user base. Collect customer business requirements and advise them on Ubuntu and relevant open source applications Identify customer challenges with open source and articulate how Ubuntu Pro could help solve them Deliver presentations and demonstrations of Ubuntu Pro to prospective and current clients Liaise with product teams to give them feedback on requirements to influence roadmap Work collaboratively with your sales team to reach our common targets Global travel up to 25% of time for internal and external events and 25% to customer meetings What we are looking for in you Exceptional academic track record from both high school and university Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path Confidence to respectfully speak up, exchange feedback, and share ideas without hesitation Track record of going above-and-beyond expectations to achieve outstanding results Demonstrated personal interest in continuous learning and development Practical knowledge of Linux, virtualisation, containers and networking Business-minded technology thinker and problem solver Knowledge of cloud computing concepts & leaders, such as Kubernetes, AWS, Azure, GCP Interest in large-scale enterprise open source - private clouds, machine learning and AI, data and analytics Intermediate level Python programming skills Passion for technology evidenced by personal projects and initiatives The work ethic and confidence to shine alongside motivated colleagues Professional written and spoken English with excellent presentation skills Experience with Linux (Debian or Ubuntu preferred) Excellent interpersonal skills, curiosity, flexibility, and accountability A dynamic person who loves to jump in new projects and interact with people Appreciative of diversity, polite and effective in a multi-cultural, multi-national organisation Thoughtfulness and self-motivation Result-oriented, with a personal drive to follow up and meet commitments Ability to travel internationally, for company events up to two weeks long, and customer or industry meetings What we offer colleagues We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues Priority Pass, and travel upgrades for long haul company events About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004.​ Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. #LI-remote