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Location: Frankfurt am Main, Germany Company: They design and supply process technology and equipment for crushing and oil extraction, edible oil refining, FAME biodiesel production, oleochemical processes for fatty acids, glycerine purification, fatty alcohol and more. Position Summary: The After-Sales Manager is responsible for leading and managing the After-Sales Service function to ensure efficient and effective service delivery to customers, including addressing inquiries, executing upgrading projects, and maintaining customer relationships. The role involves strategic planning, operational control, and ensuring alignment with the company's business objectives. Additionally, the position oversees contract execution, cost control, and maintaining high standards of customer satisfaction. Key Responsibilities / Duties: 1.    Customer Support & Relationship Management: •    Attend to customer inquiries for plant modifications, process improvements, and spare parts with urgency. •    Conduct regular visits to existing customers to maintain relationships and gather feedback on plant performance and market trends. •    Develop counter-strategies based on customer feedback and market developments to enhance service offerings. •    Maintain and manage customer accounts, ensuring accurate and up-to-date records of all interactions, transactions, and service requests. 2.    Contract & Project Management: •    Monitor and coordinate upgrading contracts, ensuring proper execution, cost control, and compliance with contractual obligations. •    Lead and guide project teams in the preparation and implementation of upgrading contracts, ensuring timely delivery and budget adherence. •    Supervise and support the commissioning and start-up of equipment to meet customers’ final acceptance standards. •    Conduct quality checks on procured equipment and ensure specifications are met before delivery. 3.    Cost & Quality Control: •    Provide support during equipment costing to maintain budget compliance and cost efficiency. •    Ensure quotations are competitive and align with budget estimates. •    Maintain high standards of quality control through regular inspections and evaluations of equipment and services. 4.    Technical Support & Problem Solving: •    Provide technical guidance and support to customers during start-up and after-sales activities. •    Troubleshoot and resolve issues encountered during the installation, commissioning, and operation of equipment. •    Analyze and resolve operational problems encountered during plant visits and provide competent advice for troubleshooting. 5.    Collaboration & Communication: •    Collaborate with cross-functional teams, including Sales, Procurement, Logistics, and Engineering, to ensure cohesive project execution. •    Maintain effective communication with customers to understand their needs and provide timely solutions. •    Coordinate with the Sales team to clarify technical data for spare parts and provide accurate quotations. Requirements Job Specifications Qualification •    Bachelor's degree in chemical / Process Engineering Experience •    3- 5 years' experience in engineering / maintenance for chemical industry •    Experience in Edible Oil or Oleochemical industry is an advantage •    Willing to travel on short notice

Location: Houston, United States This individual will be responsible for managing the relationships of a current group of strategic End User Customers, Industrial Distributors and Original Equipment Manufacturer accounts. In addition of that, develop other customer accounts inside assigned territory. Utilize a consultative selling approach to help our end users and Purchasing enhance their performance by providing unrivaled value and innovation. Build Strategies and execute action plans in support of our business and marketing initiatives to meet sales and profit goals. Main Responsibilities: Sales and Business Development Customer Engagement and Relationship Building. Technical Consultation and Solution Development Customer Support and After-Sales Service. Customer Engagement and Relationship Building: Identify and target potential customers in the bearing and power transmission industry. Conduct market research and analysis to understand customer needs, industry trends, and competitive landscape. Build and maintain strong relationships with existing and prospective customers, understanding their requirements and providing them with personalized solutions. Frequent visits to customer sites (planning, maintenance, engineering, operations) to assess their needs, provide technical advice, and promote company products and services. Conduct product demonstrations and presentations to showcase the features, benefits, and applications of the company's bearing and engineering solutions. Participate in events to promote Products and Services. Technical Consultation and Solution Development: Provide technical expertise and support to customers, addressing their inquiries, concerns, and technical challenges. Discuss with customers how we can collaborate to enhance performance expectations upon application and engineering requirements. Gather customer specifications, drawings, and engineering data which must be addressed to Engineering for analysis and as a result customized solutions. Work closely with the company's engineering team to join the process of customized products developing to meet client needs. Submit technical proposals, quotations, and bids for customers (end users, purchasing), ensuring accuracy and alignment with their requirements and procedures. Sales Indicators and Business Development: Develop and execute sales strategies and plans to achieve sales targets and revenue goals. Identify and pursue new business opportunities, including new segment markets, facilities and customer management areas along production line. Conduct regular sales forecasting, pipeline management, and reporting to track progress and identify areas for improvement. Collaborate with the sales team and other departments (Quality Control, Engineering, Finance, Logistics, Management) to optimize sales processes, enhance customer experience, and drive business growth. Encourage Participation in industry events, trade shows, and conferences to network, promote company products, and generate leads. Search and Develop new accounts Market Intelligence and Competitor Analysis: Monitor market trends, competitor activities, and industry developments in the bearing and power transmission  markets. Gather and analyze market intelligence to identify emerging customer needs, technological advancements, and competitive threats. Provide feedback and insights to internal teams, such as product development, marketing, and management, to drive continuous improvement and innovation. Customer Support and After-Sales Service: Collaborate with the customer service team to ensure smooth order processing, delivery, and post-sales support. Address customer inquiries, complaints, and technical issues in a timely and effective manner. Follow up with customers to ensure customer satisfaction, identify opportunities for upselling or cross-selling, and foster long-term relationships. Requirements Industrial sales: 3 to 5 years Technical experience on Bearings and Power Transmission: 3 to 5 Industrial design and manufacturing: 2 to 4 Industrial Maintenance , Engineering, Operations: 3 to 5 Benefits Work for a leading global company with presence in USA and across Latam. Highly competitive compensation.

Location: Dallas, United States This individual will be responsible for managing the relationships of a current group of strategic End User Customers, Industrial Distributors and Original Equipment Manufacturer accounts. In addition of that, develop other customer accounts inside assigned territory. Utilize a consultative selling approach to help our end users and Purchasing enhance their performance by providing unrivaled value and innovation. Build Strategies and execute action plans in support of our business and marketing initiatives to meet sales and profit goals. Main Responsibilities: Sales and Business Development Customer Engagement and Relationship Building. Technical Consultation and Solution Development Customer Support and After-Sales Service. Customer Engagement and Relationship Building: Identify and target potential customers in the bearing and power transmission industry. Conduct market research and analysis to understand customer needs, industry trends, and competitive landscape. Build and maintain strong relationships with existing and prospective customers, understanding their requirements and providing them with personalized solutions. Frequent visits to customer sites (planning, maintenance, engineering, operations) to assess their needs, provide technical advice, and promote company products and services. Conduct product demonstrations and presentations to showcase the features, benefits, and applications of the company's bearing and engineering solutions. Participate in events to promote Products and Services. Technical Consultation and Solution Development: Provide technical expertise and support to customers, addressing their inquiries, concerns, and technical challenges. Discuss with customers how we can collaborate to enhance performance expectations upon application and engineering requirements. Gather customer specifications, drawings, and engineering data which must be addressed to Engineering for analysis and as a result customized solutions. Work closely with the company's engineering team to join the process of customized products developing to meet client needs. Submit technical proposals, quotations, and bids for customers (end users, purchasing), ensuring accuracy and alignment with their requirements and procedures. Sales Indicators and Business Development: Develop and execute sales strategies and plans to achieve sales targets and revenue goals. Identify and pursue new business opportunities, including new segment markets, facilities and customer management areas along production line. Conduct regular sales forecasting, pipeline management, and reporting to track progress and identify areas for improvement. Collaborate with the sales team and other departments (Quality Control, Engineering, Finance, Logistics, Management) to optimize sales processes, enhance customer experience, and drive business growth. Encourage Participation in industry events, trade shows, and conferences to network, promote company products, and generate leads. Search and Develop new accounts Market Intelligence and Competitor Analysis: Monitor market trends, competitor activities, and industry developments in the bearing and power transmission  markets. Gather and analyze market intelligence to identify emerging customer needs, technological advancements, and competitive threats. Provide feedback and insights to internal teams, such as product development, marketing, and management, to drive continuous improvement and innovation. Customer Support and After-Sales Service: Collaborate with the customer service team to ensure smooth order processing, delivery, and post-sales support. Address customer inquiries, complaints, and technical issues in a timely and effective manner. Follow up with customers to ensure customer satisfaction, identify opportunities for upselling or cross-selling, and foster long-term relationships. Requirements Industrial sales: 3 to 5 years Technical experience on Bearings and Power Transmission: 3 to 5 Industrial design and manufacturing: 2 to 4 Industrial Maintenance , Engineering, Operations: 3 to 5 Benefits Work for a leading global company with presence in USA and across Latam. Highly competitive compensation.