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Location: San Francisco WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW Harvey ships fast, and our customers tell us constantly what's working and what isn't — through CSMs, support, sales, and early-access programs. Today that signal lives in a hundred places and reaches Product inconsistently, and the systems that let the EPD organization plan, review, and fix things at scale are still being built. You will own those systems: a single Voice of the Customer program that turns scattered feedback into structured, trusted input for every product team; a bug management process that gets defects triaged, prioritized, and resolved predictably; and the operating rhythm that keeps Engineering, Product, and Design aligned. You own the infrastructure and cadence; embedded Product Operations Managers own the interpretation and day-to-day judgment for their product areas. WHAT YOU'LL DO VOICE OF THE CUSTOMER PROGRAM - Design and stand up the end-to-end feedback pipeline: intake from CS, Support, Sales, and EAPs into one structured system - Partner with RevOps to design & implement tooling; define the workflows that make submitting feedback the easy default for field teams - Set the weekly triage cadence and SLAs so every piece of signal is classified, routed, and visible - Build reporting that Product, GTM, and leadership actually read — volume, themes, trends, and what changed - Own the classification model: product area, matter stage, root cause (missing capability, defect, or usability friction) - Give Design and Research standing views into the signal that matters to them PRODUCT OPERATING RHYTHM - Design and run the core engineering, product & design rituals: planning cycles, roadmap reviews, design reviews, and monthly business reviews - Build the run-of-business systems that scale as Harvey grows — intake frameworks, RACI structures, decision logs, shared calendars - Facilitate roadmap planning by coordinating inputs across Product, Engineering, Design, and GTM and maintaining transparency across the org - Make it clear across Harvey what EPD is building, how it's progressing, and what's coming next - Own the end-to-end bug lifecycle: intake from Support and the field, severity definitions, triage, routing to engineering teams, and resolution tracking - Define severity and SLA standards that CS, Support, and Engineering all agree to and can see - Run the recurring bug review with engineering and product leads; escalate aging or customer-impacting defects - Report bug volume, aging, and resolution trends by product area, and connect defect signal back into the Voice of the Customer taxonomy - Close the loop with Support and CS so customers hear when their issue is fixed WHAT YOU HAVE - 5+ years in program management, product operations, or a related operational role at a high-growth tech or SaaS company - You've built processes and programs from scratch and scaled them — not just inherited and maintained them - Hands-on experience running bug triage or incident/defect management processes across Engineering and Support - Experience designing and facilitating product development rituals — planning, reviews, prioritization — with senior engineering and design leaders - Deep fluency with feedback, ticketing, and data tooling; you're comfortable owning a taxonomy and the systems that enforce it - Ability to translate messy qualitative and quantitative input into clear, structured outputs - Proven ability to drive alignment and adoption across CS, Support, Sales, Product, and Engineering without direct authority - Experience with AI-native or highly technical products is a plus - You create clarity where none exists, and you're energized by a blank slate COMPENSATION $155,400 - $233,200 USD DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74. #LI-CD1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Location: Remote Workplace: Remote WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW We're looking for a Lead Product Owner, Finance Systems to own the systems and workflows that power Harvey's finance organization as we scale globally. This role sits at the center of our finance technology portfolio: NetSuite as the ERP core, Zip for procurement intake and approvals, Ramp and Brex for spend and card programs, and Metronome for usage-based billing. You'll help shape the roadmap across that portfolio, prioritize competing demands, and drive changes from discovery through deployment, all in an agile and high-growth environment. You'll partner closely with Accounting, FP&A, Revenue Operations, Procurement, and Tax, as well as teams across Business Technology (where the Finance Systems team lives) and Security, to translate business needs into scalable, well-governed solutions. This role is as much advisory as it is technical and hands-on: you'll bring thought leadership to the finance org, sit with stakeholders to understand complex and often ambiguous business problems, solution design the tools and automations, and then execute hands-on in the toolstack. WHAT YOU'LL DO - Act as the product owner for one or more of Harvey's core finance business process areas (order-to-cash, procure-to-pay, and/or record-to-report), along with the systems that serve them. Run discovery with process owners, define target-state process and system design, own the roadmap, and measure success based on value add output and accuracy. - Lead the hardest problems in your domain, where there's no established pattern to configure against. That could be international expansion and the entity, currency, tax, and statutory complexity that comes with it, or new product offerings where pricing, billing model, and revenue recognition treatment have to be designed together. - Develop and maintain a holistic architecture strategy for the finance applications ecosystem: where each system's boundaries sit, how data moves between them, and what Harvey will need short, mid and long term. Work with the owners of adjacent enterprise systems, including Workday and Salesforce, on the integrations and handoffs finance depends on. - Find manual work and eliminate it, replacing spreadsheets, manual data entry, and email-based approvals with core configuration, automated workflows and integrations. Evaluate new functionality within existing and/or new tooling for best fit at Harvey. - Configure, maintain, and optimize NetSuite and, dependent on business process ownership determined, own the spend and revenue system workflows that feed the ledger: Zip intake and approvals, Ramp and Brex card programs and expenses, Metronome usage ingestion and downstream invoicing logic, and future tooling for advanced revenue recognition. Understand, advise and execute on data flows, as well as the upstream product and company-wide data sources that revenue reporting depends on. - Identify, test, and implement practical AI and automation opportunities across the processes you own in a controlled manner, with clear resulting impact of time savings and manual output eliminated. - Own quality across your applications, ensuring lightweight SDLC to balance accuracy and agility. Partner with leadership to set best practices and serve as the mentor and escalation point for peers across Finance and Business Technology on the portfolio's hardest design questions. WHAT YOU HAVE - 7+ years of hands-on experience as a finance systems professional, including 5+ years of direct NetSuite experience with demonstrated complex configuration depth and supporting a global, multi-entity and multi-currency finance organization. - Product owner or product manager experience in at least one core finance business process area (order-to-cash, procure-to-pay, and/or record-to-report), with extensive depth in that domain: discovery with process owners, target-state process design, proposing tradeoffs or workarounds, and owning a roadmap through delivery. Familiarity with the adjacent areas matters more than equal depth in all three. - Excellent communication and stakeholder management skills at various levels of the business and technology organizations: adapting how you make a case depending on the audience, building alignment across cross-functional teams, and saying no to a request and explaining why. A track record of mentoring peers, setting technical standards, or being the expert others escalate to on hard problems. - Demonstrated ability to solve ambiguous, high-stakes process problems without an existing playbook, operating with a high degree of autonomy while knowing when to pull others in on high-impact decisions. Examples include international expansion and multi-entity or multi-currency complexity, or new product offerings where pricing, billing model, and revenue recognition treatment have to be designed together. - Deep understanding of leading and emerging trends in SaaS finance applications and architecture, including where automation and AI are truly driving innovation. - Direct experience implementing best practices around change management, regression and UAT planning, segregation of duties, and regulatory requirements, while increasing efficiencies. COMPENSATION $175,000 - $225,500 USD DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74. [#LI-RB1] Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Location: New York WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW We're looking for a Lead Product Owner, Finance Systems to own the systems and workflows that power Harvey's finance organization as we scale globally. This role sits at the center of our finance technology portfolio: NetSuite as the ERP core, Zip for procurement intake and approvals, Ramp and Brex for spend and card programs, and Metronome for usage-based billing. You'll help shape the roadmap across that portfolio, prioritize competing demands, and drive changes from discovery through deployment, all in an agile and high-growth environment. You'll partner closely with Accounting, FP&A, Revenue Operations, Procurement, and Tax, as well as teams across Business Technology (where the Finance Systems team lives) and Security, to translate business needs into scalable, well-governed solutions. This role is as much advisory as it is technical and hands-on: you'll bring thought leadership to the finance org, sit with stakeholders to understand complex and often ambiguous business problems, solution design the tools and automations, and then execute hands-on in the toolstack. WHAT YOU'LL DO - Act as the product owner for one or more of Harvey's core finance business process areas (order-to-cash, procure-to-pay, and/or record-to-report), along with the systems that serve them. Run discovery with process owners, define target-state process and system design, own the roadmap, and measure success based on value add output and accuracy. - Lead the hardest problems in your domain, where there's no established pattern to configure against. That could be international expansion and the entity, currency, tax, and statutory complexity that comes with it, or new product offerings where pricing, billing model, and revenue recognition treatment have to be designed together. - Develop and maintain a holistic architecture strategy for the finance applications ecosystem: where each system's boundaries sit, how data moves between them, and what Harvey will need short, mid and long term. Work with the owners of adjacent enterprise systems, including Workday and Salesforce, on the integrations and handoffs finance depends on. - Find manual work and eliminate it, replacing spreadsheets, manual data entry, and email-based approvals with core configuration, automated workflows and integrations. Evaluate new functionality within existing and/or new tooling for best fit at Harvey. - Configure, maintain, and optimize NetSuite and, dependent on business process ownership determined, own the spend and revenue system workflows that feed the ledger: Zip intake and approvals, Ramp and Brex card programs and expenses, Metronome usage ingestion and downstream invoicing logic, and future tooling for advanced revenue recognition. Understand, advise and execute on data flows, as well as the upstream product and company-wide data sources that revenue reporting depends on. - Identify, test, and implement practical AI and automation opportunities across the processes you own in a controlled manner, with clear resulting impact of time savings and manual output eliminated. - Own quality across your applications, ensuring lightweight SDLC to balance accuracy and agility. Partner with leadership to set best practices and serve as the mentor and escalation point for peers across Finance and Business Technology on the portfolio's hardest design questions. WHAT YOU HAVE - 7+ years of hands-on experience as a finance systems professional, including 5+ years of direct NetSuite experience with demonstrated complex configuration depth and supporting a global, multi-entity and multi-currency finance organization. - Product owner or product manager experience in at least one core finance business process area (order-to-cash, procure-to-pay, and/or record-to-report), with extensive depth in that domain: discovery with process owners, target-state process design, proposing tradeoffs or workarounds, and owning a roadmap through delivery. Familiarity with the adjacent areas matters more than equal depth in all three. - Excellent communication and stakeholder management skills at various levels of the business and technology organizations: adapting how you make a case depending on the audience, building alignment across cross-functional teams, and saying no to a request and explaining why. A track record of mentoring peers, setting technical standards, or being the expert others escalate to on hard problems. - Demonstrated ability to solve ambiguous, high-stakes process problems without an existing playbook, operating with a high degree of autonomy while knowing when to pull others in on high-impact decisions. Examples include international expansion and multi-entity or multi-currency complexity, or new product offerings where pricing, billing model, and revenue recognition treatment have to be designed together. - Deep understanding of leading and emerging trends in SaaS finance applications and architecture, including where automation and AI are truly driving innovation. - Direct experience implementing best practices around change management, regression and UAT planning, segregation of duties, and regulatory requirements, while increasing efficiencies. COMPENSATION $175,000 - $225,500 USD DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74. [#LI-RB1] Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Location: San Francisco WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW We're looking for a Lead Product Owner, Finance Systems to own the systems and workflows that power Harvey's finance organization as we scale globally. This role sits at the center of our finance technology portfolio: NetSuite as the ERP core, Zip for procurement intake and approvals, Ramp and Brex for spend and card programs, and Metronome for usage-based billing. You'll help shape the roadmap across that portfolio, prioritize competing demands, and drive changes from discovery through deployment, all in an agile and high-growth environment. You'll partner closely with Accounting, FP&A, Revenue Operations, Procurement, and Tax, as well as teams across Business Technology (where the Finance Systems team lives) and Security, to translate business needs into scalable, well-governed solutions. This role is as much advisory as it is technical and hands-on: you'll bring thought leadership to the finance org, sit with stakeholders to understand complex and often ambiguous business problems, solution design the tools and automations, and then execute hands-on in the toolstack. WHAT YOU'LL DO - Act as the product owner for one or more of Harvey's core finance business process areas (order-to-cash, procure-to-pay, and/or record-to-report), along with the systems that serve them. Run discovery with process owners, define target-state process and system design, own the roadmap, and measure success based on value add output and accuracy. - Lead the hardest problems in your domain, where there's no established pattern to configure against. That could be international expansion and the entity, currency, tax, and statutory complexity that comes with it, or new product offerings where pricing, billing model, and revenue recognition treatment have to be designed together. - Develop and maintain a holistic architecture strategy for the finance applications ecosystem: where each system's boundaries sit, how data moves between them, and what Harvey will need short, mid and long term. Work with the owners of adjacent enterprise systems, including Workday and Salesforce, on the integrations and handoffs finance depends on. - Find manual work and eliminate it, replacing spreadsheets, manual data entry, and email-based approvals with core configuration, automated workflows and integrations. Evaluate new functionality within existing and/or new tooling for best fit at Harvey. - Configure, maintain, and optimize NetSuite and, dependent on business process ownership determined, own the spend and revenue system workflows that feed the ledger: Zip intake and approvals, Ramp and Brex card programs and expenses, Metronome usage ingestion and downstream invoicing logic, and future tooling for advanced revenue recognition. Understand, advise and execute on data flows, as well as the upstream product and company-wide data sources that revenue reporting depends on. - Identify, test, and implement practical AI and automation opportunities across the processes you own in a controlled manner, with clear resulting impact of time savings and manual output eliminated. - Own quality across your applications, ensuring lightweight SDLC to balance accuracy and agility. Partner with leadership to set best practices and serve as the mentor and escalation point for peers across Finance and Business Technology on the portfolio's hardest design questions. WHAT YOU HAVE - 7+ years of hands-on experience as a finance systems professional, including 5+ years of direct NetSuite experience with demonstrated complex configuration depth and supporting a global, multi-entity and multi-currency finance organization. - Product owner or product manager experience in at least one core finance business process area (order-to-cash, procure-to-pay, and/or record-to-report), with extensive depth in that domain: discovery with process owners, target-state process design, proposing tradeoffs or workarounds, and owning a roadmap through delivery. Familiarity with the adjacent areas matters more than equal depth in all three. - Excellent communication and stakeholder management skills at various levels of the business and technology organizations: adapting how you make a case depending on the audience, building alignment across cross-functional teams, and saying no to a request and explaining why. A track record of mentoring peers, setting technical standards, or being the expert others escalate to on hard problems. - Demonstrated ability to solve ambiguous, high-stakes process problems without an existing playbook, operating with a high degree of autonomy while knowing when to pull others in on high-impact decisions. Examples include international expansion and multi-entity or multi-currency complexity, or new product offerings where pricing, billing model, and revenue recognition treatment have to be designed together. - Deep understanding of leading and emerging trends in SaaS finance applications and architecture, including where automation and AI are truly driving innovation. - Direct experience implementing best practices around change management, regression and UAT planning, segregation of duties, and regulatory requirements, while increasing efficiencies. COMPENSATION $170,000 - $225,500 USD DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74. [#LI-RB1] Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Location: Austin, in-person Director, Partner Growth & Strategy Reports to: Chief Business Officer Role Summary inKind is looking for a Director of Partner Growth & Strategy to build the strategy, systems, technology, and playbooks that power our Account Management organization. Our Account Managers own relationships with inKind's restaurant partners and play a critical commercial role—helping partners maximize their relationship with inKind, secure additional funding, add locations, renew, and grow over time. Account Managers report directly to our Regional Sales Managers, giving them strong day-to-day sales leadership, coaching, and support. This role is designed to complement that structure. The Director of Partner Growth & Strategy will not directly manage the Account Management team. Instead, this person will own how Account Management works : developing the processes, sales methodologies, technology, data, training, product improvements, and partner experiences that allow our Account Managers to become more effective and our restaurant partnerships to become more valuable over time. This is a highly cross-functional role sitting at the intersection of Sales, Account Management, Product, Operations, and Technology . The right person will approach Account Management not simply as a relationship-management function, but as a scalable growth engine. They will constantly ask: What are our best Account Managers doing differently? How do we turn that into a repeatable process? What should we automate? What should we build? What data should trigger action? And how do we make every Account Manager better? What You'll Own Build the Account Management Operating System Develop and continuously improve the processes, tools, and methodologies used across the Account Management organization. Create repeatable playbooks for key partner growth motions, including: Renewals Additional funding New and sister-location expansion Partner referrals Slow-redemption intervention High-performing partner expansion At-risk partner recovery Adoption of new inKind products and offerings Define the triggers, data, messaging, collateral, objection handling, workflows, and expected outcomes associated with each motion. Identify what our highest-performing Account Managers do differently and turn those behaviors into repeatable practices across the organization. Own the Partner Lifecycle Design the ideal restaurant partner journey from initial funding through onboarding, activation, growth, additional funding, renewal, and expansion. Determine which partner interactions should be relationship-driven, technology-enabled, or fully automated. Build proactive, data-driven engagement strategies so Account Managers know which partners need attention, why they need attention, and the highest-value action to take next. Partner with Sales and Operations leadership to continuously reduce friction throughout the partner lifecycle. Improve Account Management Sales Effectiveness Build the sales methodology used by Account Managers to sell renewals, additional funding, additional locations, and other products. Develop pitch frameworks, business reviews, partner-facing materials, objection-handling guides, and other tools that increase conversion. Partner with Regional Sales Managers to identify coaching opportunities and translate successful field tactics into organization-wide best practices. Design training and certification programs that continually improve Account Manager commercial capabilities. Develop structured experiments to test new messaging, offers, processes, and sales techniques—and scale what works. Drive Technology & Automation Partner with Product, Engineering, Salesforce, and Operations teams to make Account Management increasingly technology-enabled and scalable. Identify manual activities that can be automated or moved into self-service experiences. Help develop systems that proactively identify opportunities and risks across the restaurant portfolio, including: Partners eligible for additional funding Upcoming renewal opportunities Newly opened or missing locations Changes in redemption or sales pacing At-risk accounts Expansion opportunities Partners requiring intervention Help define the vision for an Account Management "cockpit" that allows each AM to quickly understand where to focus their time and what action to take. Help Shape the Partner Product Serve as a structured voice of the restaurant partner within inKind. Develop systems for capturing and categorizing partner feedback, objections, product requests, and operational friction. Partner closely with Product leadership to translate restaurant feedback and Account Manager insights into actionable product opportunities. Play a key role in shaping the continued development of the inKind Partner Portal and other restaurant-facing technology. Use data to quantify partner friction and product opportunities rather than relying solely on anecdotal feedback. Build the Measurement Framework Develop the KPIs and reporting required to understand Account Management effectiveness and partner health. Measure performance across areas such as: Renewal rate Incremental funding Location expansion Partner engagement Funding eligibility and conversion Credit pacing Time from opportunity identification to close Portfolio growth Partner retention Create visibility into performance across Account Managers, regions, partner segments, and lifecycle stages. Use these insights to identify opportunities for improvement in people, process, product, and technology. How You'll Work This role will operate as the connective tissue between our Account Managers and the teams building the systems around them. Regional Sales Managers will continue to own the day-to-day management, coaching, and commercial performance of Account Managers. You will own the system in which they operate . You will spend time with Account Managers understanding what happens in the field, with Sales leaders understanding what drives conversion, with Product understanding what we can build, with Operations understanding what we can automate, and with data identifying where the biggest opportunities exist. Your job is to turn those insights into measurable improvements. What Success Looks Like Within your first year, we expect to see: A clearly defined Account Management methodology and partner lifecycle Repeatable playbooks for our major renewal and expansion motions Better visibility into partner health and growth opportunities Increased renewal and additional-funding conversion Faster identification and pursuit of expansion opportunities More consistent performance across Account Managers Increased Account Manager capacity through automation and self-service A stronger feedback loop between restaurant partners, Account Management, and Product Meaningful improvements to our Partner Portal and internal Account Management technology A culture of continuously testing, measuring, and improving how we grow existing restaurant partnerships What We're Looking For We're looking for someone who combines the commercial instincts of a sales leader with the systems thinking of a product or operations leader. The ideal candidate: Has experience building or scaling Account Management, Customer Success, Revenue Operations, Sales Strategy, Partner Growth, or similar functions Has a strong understanding of B2B sales and expansion motions Is highly analytical and comfortable using data to diagnose problems and identify opportunities Has experience developing sales processes, playbooks, and training Understands CRM systems, sales automation, and workflow design Has experience partnering with Product and Engineering teams Can translate frontline customer feedback into scalable product and process improvements Is comfortable designing and running experiments Has exceptional cross-functional leadership skills Is equally comfortable talking to an Account Manager about objection handling and a Product Manager about workflow automation Has a strong bias toward action and measurable outcomes Experience in restaurants, hospitality, fintech, payments, marketplaces, SaaS, or other multi-location businesses is a plus. The Person Who Will Thrive Here You are probably not someone who is satisfied simply managing an existing Account Management playbook. You want to build a better one. When one Account Manager significantly outperforms another, you want to understand why . When Account Managers repeatedly perform the same manual task, you want to understand why it isn't automated . When restaurant partners repeatedly raise the same objection, you want to understand whether we should change the pitch, change the process, or change the product . And when something works, you want to figure out how to make it work across the entire organization. This is an opportunity to build the infrastructure behind a rapidly growing restaurant partner network and help define how inKind manages, grows, and serves those partnerships at scale. Who we are: inKind connects passionate diners with exceptional restaurants across the country. inKind partners with thousands of restaurants and has millions of users who want to discover great places, dine confidently, and earn meaningful rewards. Through the inKind app, guests earn 20% back every time they dine, turning everyday meals into something more rewarding. From celebrated restaurant groups like José Andres and Michael Mina to beloved neighborhood favorites, inKind helps diners explore the best restaurants in town while supporting the restaurants and chefs who shape how their cities eat. Rooted in hospitality and built on a win-win philosophy, inKind exists to help great restaurants thrive while inspiring guests to dine out more often. Every meal creates value on both sides of the table, empowering diners to savor more while strengthening the restaurant community. inKind is an Equal Opportunity Employer. We believe that diversity is vital to inKind's ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race, color, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability status, veteran status, or any other protected category have no bearing on our hiring decisions. By submitting this application, you acknowledge that inKind Cards, Inc. may share the information you provide with trusted third-party service providers, including fraud detection and application processing partners, to evaluate your application and ensure the integrity of our hiring process. Your information will be handled in accordance with our Privacy Policy . For California residents and others with applicable rights, please review our privacy notice for information about your rights regarding your personal data.

Location: DC, MD, VA Remote Forward was founded in 2013 by four Stanford Ph.D.s, building the industry's first network digital twin: a mathematically accurate model of the production network. It's the foundation for autonomous networking, giving engineers and AI agents the ability to know the impact of every change before it touches production. That founding instinct still defines how we work. We're accurate and evidence-driven, relentless about clarity, and we'd rather be certain than comfortable, building a groundbreaking platform that transforms how teams run and secure networks across every major cloud and vendor environment. Global leaders like Goldman Sachs, PayPal, S&P Global, IBM, and Dell trust Forward, alongside fast-growing enterprises and government agencies, realizing an average of $14.2 million in annual benefits, according to IDC. Backed by top-tier investors, including A. Capital, Andreessen Horowitz, Goldman Sachs, MSD Partners, Omega Venture Partners, Section 32, and Threshold Ventures, and headquartered in Santa Clara, we're most proud of our team: curious people who'd rather build what doesn't exist than accept how things have always been done. Forward is looking for an experienced Regional Sales Director Civilian-HHS, DHS: Do you want to create a category and help build a special company? Do you want to sell a platform that solves real networking problems? Do sensible quotas and no cap on earnings pique your interest? Join a company that has been in the market 5+ years and has some of the top Federal agencies and F500/Global 2000 already buying and referenceable. If you have 10+ years of wildly successful experience selling to the federal government ..you may be the one! We are building a special team and hope you consider us if you want to have the experience of changing the networking world as we know it. This role will focus on HHS, DHS and other Civilian accounts as part of our Federal Civilian team. Responsibilities: Own the development and execution of your sales strategy in territory that aligns with the company’s goals and objectives Identify and qualify leads and generate new HHS, DHS and other civilian agency opportunities to achieve quota on a quarterly and annual basis Build strategic working relationships with clients, maintaining a high level of face-to-face contact Analyze potential sales opportunities by using data analysis and segmented research to identify the attributes most valued by our potential clients Develop a deep understanding of the competitive landscape and maintain a client database Maintain a high level of product and industry knowledge Build and maintain a robust pipeline of at least 3x revenue target Clearly explain the value proposition and goals of the Forward Networks Requirements: Bachelor's Degree Minimum 7-10 years in Fed Civ Sales, specifically HHS & DHS experience Proven track record of meeting and exceeding quota in technology sales Deep understanding of the networking and security industry, products, competitors, history, emerging trends, and changing marketplace. Experience in selling Enterprise software with an ARR model preferred Must be able to communicate business and technical value to all levels of management Excellent communication and listening skills; persuasive Background in IT infrastructure The expected On-Target Cash Earnings for this role is between 320,000-350,000 per year. Within this range, individual pay is determined by several factors including but not limited to, job-related skills, work experience, and relevant education/training

Location: San Francisco, CA • New York, NY • United States Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! Video is one of the most powerful ways we bring the Figma brand to life, and we are building the function to match that ambition. As a Video Strategist, you will define what video does for this brand and build the operation that delivers it: the strategy, the franchises people come back for, the production model behind them, and eventually the team that runs it all. You will sit within Brand Marketing and partner closely with design, creative, comms, product marketing, community, and advocacy to turn complex product and customer stories into work people want to watch and share. This is a rare combination. Figma is a beloved brand with a creative community that already wants to hear from us, and a video function that is still yours to build. This is a full time role based in San Francisco or New York hub, or remotely in the United States. What you’ll do at Figma: Set the strategy: Define the role video plays across brand, social, editorial, product launch, community, and event moments. Own the format architecture and the prioritization framework that decides what we make and what we pass on Build franchises: Create and run a portfolio of recurring video programs that compound audience over time, alongside the campaign and launch work. Own the development pipeline for new formats and the call to renew, evolve, or retire a series Build the engine: Decide what we produce in-house, what goes to agencies and directors, and what we source from creators, with the economics behind each. Own the video budget and vendor relationships, and build the standards we are missing today around briefing, review, rights, and asset reuse Lead the craft: Set and hold the quality bar for video made anywhere under the Figma brand. Write and approve briefs, run creative reviews, and enable cross-functional teams producing their own video with guardrails and coaching rather than gatekeeping Measure what matters: Partner with our Brand Marketing Technologist to define what good looks like for each format and franchise, instrument it, and report it in a way that changes what we make next Grow the team: Lead, hire, and develop the video team and the external bench, and make the case for the resourcing the strategy requires We'd love to hear from you if you have: 10+ years across video, brand storytelling, editorial, content strategy, or production leadership, including several years leading a video function or team A track record creating and running recurring video franchises that outlasted a single season and grew an audience Experience owning a production model end to end: the in-house versus agency versus creator call, a real budget, and the partner relationships behind it People leadership. You have hired, developed, and given hard feedback to producers, editors, or an external bench Fluency across the format spectrum, from social-first short-form to long-form storytelling, launch films, and customer narratives, with clear opinions on what each format is good for The ability to set a creative bar for work made by people who do not report to you, and to hold it without becoming the bottleneck Comfort as the video voice in rooms with senior stakeholders, including the judgment to disagree productively and the measurement literacy to defend your decisions While it’s not required, it’s an added plus if you also have: Hands-on editing or motion graphics ability. We are not hiring you to sit on a timeline, but craft fluency sharpens judgment and helps you move fast Experience with live event and conference content at scale Familiarity with music licensing, talent releases, and usage rights at volume Experience building creator and influencer partnerships Experience scaling video inside a company going through rapid growth or a brand evolution At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Pay Transparency Disclosure Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law. Annual Base Salary Range: $153,000 — $269,000 USD At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to: Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice . Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles: Candidates may submit up to 5 applications during any rolling 30-day period. Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection. Once the applicable days has passed, candidates are welcome to apply again.

Location: United States (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. The Opportunity: Grafana Labs is looking for an Strategic Account Executive, Growth who will be responsible for prospecting and growing existing business across the West region . You will identify, nurture and close opportunities with existing customers. You will manage forecasts and track customer data. We're strong proponents of a consultative sales approach - learn about the customer's needs first before talking about our products. Your expertise will be critical in helping articulate the value of our products, work with the customer during the trial phase and hand off a strong relationship to our Customer Success team. What You’ll Be Doing: Identify new opportunities to expand Grafana usage within a set of current customers Meet and exceed individual quarterly and annual sales goals Manage all aspects of the sales process (prospecting, sales meetings, product demos, proofs of concept, proposals, negotiations and account management) Cultivate sales through outbound prospecting and inbound leads Be able to understand and convey the value of both Grafana Cloud and Grafana Enterprise Become an expert in managing your sales pipeline in Salesforce Manage quote creation, order processing, and day-to-day customer requests What Makes You a Great Fit: 5+ Years of Experience in Infrastructure Technology Sales Demonstrated history of consistent goal achievement in a highly competitive environment (top 10% performer) Energetic, upbeat, entrepreneurial, tenacious team player Adaptable and with demonstrable experience in high velocity technology companies Experience using Salesforce You will need to be an excellent communicator in all channels (in person, online, in writing) and able to form strong working relationships both in person and virtually Bonus Points For: Familiarity with open source technology is a significant advantage Experience using Command of the Message and MEDD(P)ICC is ideal Compensation & Rewards: In the United States, the OTE (On-Target Earnings) compensation range for this role is $32 0,000 - $340,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .

Location: United Kingdom; Spain; Netherlands; Poland Workplace: remote Head of Editorial   About the Role Finom is looking for a Head of Editorial to own the words across the Finom experience. We'll be direct with you, because we'd rather you hear it from us than discover it in the first week: our copy isn't good enough yet. It’s inconsistent, it's longer than it needs to be, it doesn't sound enough like us (which we’re still working out), it doesn't convert as well as we’d like, and errors make it through to publication. That's the job. You'll own the voice, the style guide and the editorial review layer that makes top notch words systematic rather than accidental. You'll lead our copywriting team, develop them, and help them realise their potential. You'll do this by showing as well as telling: you'll show us what amazing looks like. And you'll set Finom's editorial AI strategy, deciding where generation, drafting and checking genuinely help, and where they don't belong at all. You will own the English (not localisation, but you'll work closely with the people who do, because English is the source language), which means your standard becomes the ceiling for every market we operate in. Tighten the English and every language gets better. This is a role for an exceptional editor. Not only a writer, though you'll need to be a strong one. The core of this job is taking someone else's draft and making it materially better, quickly, because you've established a strong standard that brings results. If you find that more satisfying than seeing your own byline, you'll enjoy this job a lot. What You'll Be Doing •  Owning the words across the Finom experience: the standard, the voice and the final read •  Building and owning the style guide, and driving its adoption well beyond the Editorial team •  Establishing the editorial review layer: who reads what before it ships, against what criteria, and how nothing goes out with errors in it •  Leading and developing the copywriting team, giving direct and useful feedback, and hiring as the function grows •  Owning Finom's editorial AI strategy: where generation, drafting and checking are used, where they aren't, and what quality gates they have to pass •  Writing personally on key projects, campaigns and launches •  Coordinating across lifecycle, web, paid and social so that Finom's language is consistent everywhere a customer meets us •  Partnering with Product to make sure brand voice holds inside the product, not just in marketing •  Working closely with localisation partners so English source quality lifts every market •  Making copy work commercially: tightening, sharpening and testing so that writing converts rather than merely describes •  Building the intake and prioritisation model that lets a small team serve rising demand without the standard slipping What Success Looks Like In your first 30 days: you've read everything, you know where the worst copy is and why, you've properly assessed the team you've inherited, and you understand where demand actually comes from. You have a diagnosis, not yet a plan. By 45 days: a first version of the style guide is in use, an editorial review layer is running, and errors have stopped reaching publication. By 60 days: intake and prioritisation are agreed with the teams generating demand, the voice is documented and being adopted outside Editorial, and your first AI-assisted workflows are live with quality gates that hold. By 6 months: Finom sounds like one company everywhere. Copy is tighter and converting better, with evidence. The writers on your team are visibly better than when you arrived. Editorial runs as a function rather than a queue. Who You Are •  An outstanding and fast editor. You improve other people's writing without taking it over. You do it under deadline, without agonising •  A precise writer. Your English is exceptional. You cut rather than decorate •  Direct about quality. You can tell someone their draft isn't working, explain exactly why, and leave them wanting to fix it •  A brilliant documentor. You've created style guides, review processes or editorial standards where none existed •  Commercially literate. You treat copy as a lever, not only as craft, and you can point to writing that moved a number •  Genuinely cross-functional. You get good work shipped through other teams' processes, not just your own •  Comfortable with ambiguity. There's no style guide, no review process and no documented voice yet. You find that energising Must-Haves •  Evidence that you can lead the editorial standard, whether through direct people management, mentoring other writers, or operating as a senior individual contributor with strong stakeholder influence. Experience managing and developing writers is highly valued. •  Experience producing high-volume marketing and conversion copy in a fast-moving tech or digital environment. In-house experience is preferred, but strong agency backgrounds are equally relevant where you’ve worked at pace across multiple channels. •  English at native level. Exceptional command of written English, since your work sets the quality ceiling for every localised market •  Demonstrable AI fluency in an editorial context. Not tool familiarity: evidence that you've set policy in practice, defined where AI isn't used, built the checking layer, and held quality as volume rose •  A track record of building editorial standards, style guides or review processes from scratch •  Experience developing writers who measurably improved •  Ability to work across marketing and product surfaces •  Based in an eligible EU location, the UK or Ireland We're deliberately open on background. Editorial and journalism, brand and advertising copywriting, and B2B content marketing are all valid routes into this role. We care about the work and the judgement, not the job titles. Nice-to-Haves •  Fintech, financial services or another regulated industry where precision genuinely matters •  Experience owning voice across both marketing and in-product copy •  Experience running a source-language function feeding multi-market localisation •  Experience building or managing a freelance writer network Why Finom Finom is building the financial platform European entrepreneurs actually want to use, in a category where almost every brand looks and sounds the same. Our customers rate us 4.8 on Trustpilot, higher than any other B2B banking player in Europe, so the product is genuinely good; the job in Brand is to make sure the way Finom reads and sounds matches it. That means an editorial function you get to build rather than inherit, an editorial AI strategy designed from a clean sheet at a moment when very few companies have worked this out properly, and real appetite at senior level for quality as a way to win rather than a cost line. If you've spent time somewhere the writing was tolerated rather than cared about, this will feel different. Compensation & Benefits This role sits at Job Level 6, which includes equity options under Finom's Incentive Plan, eligibility for the High Performance Bonus Plan, and a salary positioned within Finom's range for your location, level and job family, benchmarked to the 50th–75th market percentile. Our Process A 30-minute screen, a conversation with the VP of Brand, a three-hour editorial task with a follow-up discussion, a short cross-functional panel, a conversation with the writers you'd be leading, and a final interview with our CMO. We aim to move quickly and we'll tell you where you stand at every stage. What You Will Get In Return   Make a genuine impact on the product   Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.   Work in the EU   Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.   Become a stock options holder   Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.   Receive unwavering support and care   Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.   Work & Swim program   Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.   Equal Opportunity Statement    At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.

Location: Remote (Ukraine) [https://app.ashbyhq.com/api/images/user-content/d5fc9a0c-9608-448b-b96f-2a4966f020bf/4f9f4f54-aa58-4dad-a9a3-ef00b1355969/G_LINK_OWN_COVER_1.png] ABOUT US: Gismart is a value-driven mobile app developer with a strong presence in the Health & Wellness, Utilities, and Music app markets. We have achieved a significant milestone of over 1 billion downloads worldwide, taking a step toward our mission of cultivating the well-being of people worldwide. With headquarters in London, UK, Gismart is a dynamic global company with a reach extending across Europe and far beyond. Our determined team comprises over 400 individuals who bring diversity, creativity, innovation, and relentless drive to the company. Gismart unites professionals from diverse backgrounds in entertainment, music, and tech, allowing us to play to each other’s strengths and succeed as a team. OUR MISSION: Become a stepping stone on our customers’ journeys of self-improvement. OUR VALUES: - Deliver what matters - Respect and support others - Initiate and own - Voiceopenly - Execute with quality If you are passionate about mobile app development and want to join a company that’s reshaping the industry, Gismart is the place for you. We provide exciting career opportunities, a supportive workplace culture, and the chance to contribute to a team that is making a tangible impact. For more information on Gismart, visit gismart.com http://gismart.com. RESPONSIBILITIES: Daily operations - Monitor and assign incoming tickets, ensuring proper prioritization - Promptly detect and report incidents; take ownership of raised issues - Lead weekly team syncs and product training sessions - Manage schedules, capacity, extra shifts, and substitutes - Handle escalations and complex customer issues - Optimize queue management using Zendesk triggers and automations People management - Lead and mentor a team of 5–10 support agents by providing clear direction and continuous feedback - Conduct regular 1:1s and performance reviews - Initiate and oversee performance improvement plans Reporting - Track weekly performance and ensure KPI compliance - Collect and share product feedback with product teams - Collaborate with the Support Team Lead to analyze results and propose improvements REQUIREMENTS: - Advanced English proficiency (C1—C2) in both writing and speaking - Strong expertise in Zendesk, including triggers, tags, macros, and SLA settings - Experience with payment platforms (e.g., PayPal, Stripe) - Proven track record of managing teams of 5+ support agents, including mentoring, shift and capacity planning, and feedback delivery - Experience with Google Sheets: building formulas, graphs, and structured data sets - Strong analytical skills using Zendesk Explore, with occasional use of Amplitude and Tableau WOULD BE A PLUS: - Experience with Jira, Confluence, or Asana - Understanding of mobile app functionality, including versions, updates, and device compatibility - Knowledge of subscription models, including renewals, refunds, and invoicing EMPLOYEE BENEFITS: - Remote-First Culture: Our team is diverse and extensive, just like our product portfolio. We provide a flexible working schedule and let you work anywhere in the world, either remotely or in one of our corporate hubs. - Сoworking Compensation: We provide 50% compensation for coworking spaces worldwide to make sure that everyone has a comfortable and inspiring workspace. - Public Holidays Policy: Gismart observes public holidays based on the Ukrainian or Polish holiday calendars. Employees working in other locations are entitled to 12 public holidays per year - 100% Sick Leave Compensation - Mental and Physical Health: To help you stay happy and healthy, Gismart will partially cover your medical insurance, sports activities, therapy costs. - Personal Equipment Policy: Of course, we’ll provide you with all the equipment you need or cover the maintenance cost for your own tools. - Personal Learning and Development: We love to see you learn and grow, so Gismart will cover 70% of your professional development courses. We’ll also pay for 100% of corporate English courses. - Time-Off Policy: Every employee gets 18 working days of paid vacation and 3 personal days per year, with an extra day added for each year at Gismart. - Corporate Events: We are remote-first, but we love meeting up in person. Whenever possible, we organize corporate events and team-building activities across all Gismart hubs.

Location: United Kingdom; Spain; Netherlands; Poland Workplace: remote Art Director, Brand & Marketing Design About the Role Finom is building a brand that European entrepreneurs recognise and trust, and right now the visual side of that brand needs an owner. We are looking for an Art Director to lead our Marketing Design team and take ownership of Finom's visual identity end to end. Not marketing design in isolation: the brand system itself, the guidelines behind it, and how consistently it shows up everywhere Finom appears. You are joining at a genuine inflection point. Finom is growing fast, helping entrepreneurs around Europe take their businesses to the next level. We have over 200k users with ambition for millions more. Meanwhile, our customers rate us 4.8 on Trustpilot, the only business banking app above 4.7. Our ambition brings with it a unique set of challenges. Your job will be twofold: raise the creative bar, and build the system that lets a team deliver at volume without the quality dropping. Your first months will be as much about diagnosis as creation: auditing the existing identity, understanding where the current team and workflows are working or falling short, and putting the foundations in place for what comes next. From there, you'll help determine and lead the next evolution of Finom's visual identity. This is a hands-on leadership role. You will direct and mentor, and you will also design, setting the visual benchmark yourself, not just reviewing other people's work against it. You will work in close partnership with our VP of Product Design, so that the brand reads as one across marketing, product, and the entire brand experience. Finom is building an AI-native production pipeline, and we want a creative leader who is already fluent in it. Not someone curious about AI, someone who has shipped with it and can design the workflows, quality gates and brand guardrails that make AI output genuinely good rather than merely fast. What You Will Be Doing •  Own Finom's visual identity (the brand system, guidelines, design systems and documentation) and drive consistent adoption across every team and touchpoint, including teams that produce assets outside your own •  Set and hold the creative bar. Shape visual direction across channels and make consistency and quality non-negotiable •  Lead and develop the existing Marketing Design team, assess its capabilities and future shape, and determine where additional permanent, freelance or AI-enabled capacity is needed •  Define the design requirements for intake, briefing, prioritisation, SLAs and review, working with Brand Operations and Marketing Operations to turn them into scalable processes •  Design and direct high-quality visual and motion assets that bring the brand to life, personally setting the benchmark for the wider team •  Build the AI-native production pipeline: define where AI accelerates the work, where it doesn't, and what quality and brand-integrity gates it has to pass. Create the templates, systems and tools that let both designers and AI workflows execute independently •  Provide creative direction at the front of significant projects (the creative kickoff, the concept, the narrative) rather than reviewing work once it's already been produced •  Direct the creation of mood boards, design references, scamps, storyboards and animatics to communicate creative intent •  Partner with Marketing, Product, copywriters and strategists to develop campaigns across digital-first channels (social, web, video), with the ability to stretch into ATL where the moment calls for it •  Own projects from concept through delivery, and run multiple parallel workstreams without letting standards slip •  Build and present creative work to senior stakeholders, articulating rationale clearly enough to guide decisions •  Manage a flexible pool of freelance and external creative partners to absorb peaks in demand •  Act as guardian of the visual identity while continuously pushing where the brand can be braver Who You Are •  A genuinely strong designer. Other designers respect your work and want to learn from you; that's the bar, and it isn't optional for this role •  Strong design taste, and able to articulate how it impacts the business. You can tell excellent from generic and explain precisely why, in terms a non-designer can act on •  A builder of process as much as a maker of work. You believe high volume and high quality are compatible, and you have the systems thinking to prove it •  Customer-obsessed in how you approach brand: your creative decisions trace back to what the audience actually responds to, not to internal taste •  Comfortable with ambiguity. Finom is moving fast, the setup is being built as you go, and you find that energising rather than exhausting •  A generous leader who elevates people, gives direct feedback, and turns good work into exceptional work •  Confident with senior stakeholders without becoming a bottleneck for them Must-Haves •  8+ years as a graphic or brand designer, ideally in fast-moving, brand-led environments •  4+ years as a design leader with direct responsibility for a team of three or more •  Experience building customer-facing technology brands or consumer digital products at scale. Your portfolio should show how strong visual craft works alongside usability, clarity and commercial objectives •  A track record of building and evolving brand systems across campaigns, products or businesses, including ownership of key visual directions •  A standout portfolio showing strategic thinking, creativity and polished execution across visual design, motion, editorial, digital and social formats •  Clear examples of work where you led or directed other creatives •  Demonstrated AI design fluency, with evidence of AI-native production rather than occasional AI assistance: workflows you built, quality standards you set, output you shipped •  Experience creating scalable brand systems, templates, tools and guidelines that let other teams execute independently •  Expertise across Adobe Creative Cloud and Figma, with the ability to define efficient workflows and standards for a team •  A portfolio of shipped brand assets: campaign visuals, social graphics, presentation decks, event materials, marketing collateral •  Excellent communication skills and the judgement to influence at a senior level •  Fluent English Nice-to-Haves •  Experience in fintech or financial services •  Experience with sponsorship, partnership or event-led brand work at scale •  Motion design depth, or experience directing motion specialists •  Experience partnering closely with a product design function on a shared brand system •  Experience building and managing a freelance or external creative network What You Will Get In Return   Make a genuine impact on the product   Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.   Work in the EU   Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.   Become a stock options holder   Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.   Receive unwavering support and care   Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.   Work & Swim program   Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.   Equal Opportunity Statement    At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.

Location: Chicago, Illinois Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? Implementation is an activity every Fin customer experiences, whether purchasing Fin for the first time, expanding Fin use to a new team, or adopting new features! As a Partner Services Manager at Fin, you’ll share ownership of this crucial process alongside our Service Delivery Partners. Your primary responsibility is ensuring customers implement Fin’s suite of AI tools to solve their most complex problems and ultimately drive incredible value for their business. Partner Services Managers have an outsized impact on the company. If you want to help make business personal for our customers and you want to work with an ever growing and changing team, you’re in the right place! What will I be doing? You will act as the Fin owner of partner-delivered services projects and the liaison who ensures that Services Delivery Partners have a good experience working with Fin You will onboard and certify new Service Delivery Partners on Fin's product, methodology, and delivery standards, and continually uplevel existing partners as our product and best practices evolve You will enable partners to facilitate discovery of complex customer objectives and requirements and help translate them to items included in our deployment plans You will enable partners to execute tailored AI-first customer service strategies based on customer goals and drive product adoption of our AI features You will work closely with our Partners to help drive success by exceeding portfolio KPIs (Partner CSAT, Fin Outcomes, Escalation Rate, and Project Management Compliance) You will own escalation and risk communication for at-risk projects — driving intervention and solutions while keeping Deployment Services and Sales leadership informed of status and path to resolution You will drive the overall efficiency of our Services Delivery Partner operations You will partner with the rest of the Deployment Services team, the Sales team, and the Customer Success team to deliver the best possible experience for new clients You’ll collaborate with our Customer Support and R&D teams to help coordinate resolution of issues, potential defects, and provide detailed product feedback around feature enhancements You will drive a Quarterly Business Review with each service partner to ensure we are tracking towards stated goals What skills do I need? 6+ years of work experience, with 4+ year(s) in an Implementation Manager role Technical Fluency: comfortable with core SaaS and AI concepts (APIs, integrations, LLM basics, automation logic) — enough to speak credibly with technical partner teams Positivity and Engagement: A genuine interest in the work you do and a positive attitude! Curiosity: a passion for learning, for technology, and for solving problems Training: the ability to make complex topics simple to understand Rapport Building: comfortable working with customers and consultants via video calls Adaptability: change is constant and the Deployment Services Team values experimentation to find the best processes and solutions Demonstrate the Fin Values: Customer Obsessed, Success First, Incredibly High Standards, Open Mindedness, Resilience, Impatience, Positive and Optimistic Bonus skills & attributes Experience training on SaaS products or specifically, experience with Fin Experience with AI Agents and / or Large Language Models Past experience managing projects delivered by Consulting Firms Past experience in Customer Success, Support, Sales Engineering, Consulting Great examples of self started projects with measurable success Experience with RESTful API Integrations *Proof of eligibility to work in the United States is required. The base salary range for candidates within the Greater Chicago Area is $139,300-$166,400. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). #LI-Hybrid Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at fin.ai/careers . Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. Policies Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Location: San Francisco, California Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? Implementation is an activity every Fin customer experiences, whether purchasing Fin for the first time, expanding Fin use to a new team, or adopting new features! As a Partner Services Manager at Fin, you’ll share ownership of this crucial process alongside our Service Delivery Partners. Your primary responsibility is ensuring customers implement Fin’s suite of AI tools to solve their most complex problems and ultimately drive incredible value for their business. Partner Services Managers have an outsized impact on the company. If you want to help make business personal for our customers and you want to work with an ever growing and changing team, you’re in the right place! What will I be doing? You will act as the Fin owner of partner-delivered services projects and the liaison who ensures that Services Delivery Partners have a good experience working with Fin You will onboard and certify new Service Delivery Partners on Fin's product, methodology, and delivery standards, and continually uplevel existing partners as our product and best practices evolve You will enable partners to facilitate discovery of complex customer objectives and requirements and help translate them to items included in our deployment plans You will enable partners to execute tailored AI-first customer service strategies based on customer goals and drive product adoption of our AI features You will work closely with our Partners to help drive success by exceeding portfolio KPIs (Partner CSAT, Fin Outcomes, Escalation Rate, and Project Management Compliance) You will own escalation and risk communication for at-risk projects — driving intervention and solutions while keeping Deployment Services and Sales leadership informed of status and path to resolution You will drive the overall efficiency of our Services Delivery Partner operations You will partner with the rest of the Deployment Services team, the Sales team, and the Customer Success team to deliver the best possible experience for new clients You’ll collaborate with our Customer Support and R&D teams to help coordinate resolution of issues, potential defects, and provide detailed product feedback around feature enhancements You will drive a Quarterly Business Review with each service partner to ensure we are tracking towards stated goals What skills do I need? 6+ years of work experience, with 4+ year(s) in an Implementation Manager role Technical Fluency: comfortable with core SaaS and AI concepts (APIs, integrations, LLM basics, automation logic) — enough to speak credibly with technical partner teams Positivity and Engagement: A genuine interest in the work you do and a positive attitude! Curiosity: a passion for learning, for technology, and for solving problems Training: the ability to make complex topics simple to understand Rapport Building: comfortable working with customers and consultants via video calls Adaptability: change is constant and the Deployment Services Team values experimentation to find the best processes and solutions Demonstrate the Fin Values: Customer Obsessed, Success First, Incredibly High Standards, Open Mindedness, Resilience, Impatience, Positive and Optimistic Bonus skills & attributes Experience training on SaaS products or specifically, experience with Fin Experience with AI Agents and / or Large Language Models Past experience managing projects delivered by Consulting Firms Past experience in Customer Success, Support, Sales Engineering, Consulting Great examples of self started projects with measurable success Experience with RESTful API Integrations *Proof of eligibility to work in the United States is required. The base salary range for candidates within the San Francisco Bay Area is $154,800-$184,900. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). #LI-Hybrid Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at fin.ai/careers . Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. Policies Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Location: Vilnius Workplace: remote About Finom   Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.   We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.   Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.   At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.   Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business. At Finom, we're transforming how small and medium businesses across Europe manage their money - and financial crime prevention sits right at the heart of that promise. As a Senior Machine Learning Engineer, you'll take over DRS: a production ML product that scores our whole client base daily and drives our quarantine, alert suppression, and soon our credit decisions. This is genuine end-to-end ownership on a small team - you'll deploy, serve, monitor, and improve the system rather than inherit a finished one. If you're the kind of engineer who quietly keeps production models honest and wants their decisions to actually reach live traffic, this is your seat. What You Will Be Doing Full-stack ML model development (binary classification and regression) for the detection and prevention of financial crime during transaction processing and client onboarding: gathering requirements, prototyping, and deployment in a production environment. Own and evolve the Dynamic Risk Score (DRS) across all markets — daily scoring of the full client base that feeds decisioning across the client lifecycle. Handle a portfolio of transaction rules with ML-driven detection inside, optimizing their performance and the number of generated alerts. Set up continuous monitoring of model and rule performance in production, and develop the champion-challenger framework so the best-performing model is always the one live in production. Participate in infrastructure development for ML model operationalization and inter-service interactions, so models of varying complexity can be served and inferred. Who You Are At least 5 years as a Machine Learning Engineer or Full-stack Data Scientist, with production deployment experience (incl. API services like FastAPI). Strong in SQL and Python, and with cloud data platforms (e.g. Databricks). Strong architectural skills — able to design and improve infrastructure that serves models of varying complexity. Experience with model monitoring and champion-challenger / A-B evaluation in production. Exposure to graph modeling or foundation models/embeddings is a plus. Critical, analytical thinker — proactive, result-driven, comfortable working with little supervision in a start-up setting. A quantitative education (math, engineering, economics, or CS) and full working proficiency in English. What You Will Get In Return   Make a genuine impact on the product   Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.   Work in the EU   Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.   Become a stock options holder   Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.   Receive unwavering support and care   Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.   Work & Swim program   Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.   Equal Opportunity Statement    At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.

Location: Poland Workplace: remote About Finom   Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.   We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.   Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.   At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.   Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business. At Finom, we're transforming how small and medium businesses across Europe manage their money - and financial crime prevention sits right at the heart of that promise. As a Senior Machine Learning Engineer, you'll take over DRS: a production ML product that scores our whole client base daily and drives our quarantine, alert suppression, and soon our credit decisions. This is genuine end-to-end ownership on a small team - you'll deploy, serve, monitor, and improve the system rather than inherit a finished one. If you're the kind of engineer who quietly keeps production models honest and wants their decisions to actually reach live traffic, this is your seat. What You Will Be Doing Full-stack ML model development (binary classification and regression) for the detection and prevention of financial crime during transaction processing and client onboarding: gathering requirements, prototyping, and deployment in a production environment. Own and evolve the Dynamic Risk Score (DRS) across all markets — daily scoring of the full client base that feeds decisioning across the client lifecycle. Handle a portfolio of transaction rules with ML-driven detection inside, optimizing their performance and the number of generated alerts. Set up continuous monitoring of model and rule performance in production, and develop the champion-challenger framework so the best-performing model is always the one live in production. Participate in infrastructure development for ML model operationalization and inter-service interactions, so models of varying complexity can be served and inferred. Who You Are At least 5 years as a Machine Learning Engineer or Full-stack Data Scientist, with production deployment experience (incl. API services like FastAPI). Strong in SQL and Python, and with cloud data platforms (e.g. Databricks). Strong architectural skills — able to design and improve infrastructure that serves models of varying complexity. Experience with model monitoring and champion-challenger / A-B evaluation in production. Exposure to graph modeling or foundation models/embeddings is a plus. Critical, analytical thinker — proactive, result-driven, comfortable working with little supervision in a start-up setting. A quantitative education (math, engineering, economics, or CS) and full working proficiency in English. What You Will Get In Return   Make a genuine impact on the product   Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.   Work in the EU   Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.   Become a stock options holder   Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.   Receive unwavering support and care   Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.   Work & Swim program   Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.   Equal Opportunity Statement    At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.

Location: Serbia Workplace: remote About Finom   Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.   We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.   Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.   At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.   Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business. At Finom, we're transforming how small and medium businesses across Europe manage their money - and financial crime prevention sits right at the heart of that promise. As a Senior Machine Learning Engineer, you'll take over DRS: a production ML product that scores our whole client base daily and drives our quarantine, alert suppression, and soon our credit decisions. This is genuine end-to-end ownership on a small team - you'll deploy, serve, monitor, and improve the system rather than inherit a finished one. If you're the kind of engineer who quietly keeps production models honest and wants their decisions to actually reach live traffic, this is your seat. What You Will Be Doing Full-stack ML model development (binary classification and regression) for the detection and prevention of financial crime during transaction processing and client onboarding: gathering requirements, prototyping, and deployment in a production environment. Own and evolve the Dynamic Risk Score (DRS) across all markets — daily scoring of the full client base that feeds decisioning across the client lifecycle. Handle a portfolio of transaction rules with ML-driven detection inside, optimizing their performance and the number of generated alerts. Set up continuous monitoring of model and rule performance in production, and develop the champion-challenger framework so the best-performing model is always the one live in production. Participate in infrastructure development for ML model operationalization and inter-service interactions, so models of varying complexity can be served and inferred. Who You Are At least 5 years as a Machine Learning Engineer or Full-stack Data Scientist, with production deployment experience (incl. API services like FastAPI). Strong in SQL and Python, and with cloud data platforms (e.g. Databricks). Strong architectural skills — able to design and improve infrastructure that serves models of varying complexity. Experience with model monitoring and champion-challenger / A-B evaluation in production. Exposure to graph modeling or foundation models/embeddings is a plus. Critical, analytical thinker — proactive, result-driven, comfortable working with little supervision in a start-up setting. A quantitative education (math, engineering, economics, or CS) and full working proficiency in English. What You Will Get In Return   Make a genuine impact on the product   Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.   Work in the EU   Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.   Become a stock options holder   Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.   Receive unwavering support and care   Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.   Work & Swim program   Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.   Equal Opportunity Statement    At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.

Location: Romania Workplace: remote About Finom   Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.   We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.   Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.   At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.   Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business. At Finom, we're transforming how small and medium businesses across Europe manage their money - and financial crime prevention sits right at the heart of that promise. As a Senior Machine Learning Engineer, you'll take over DRS: a production ML product that scores our whole client base daily and drives our quarantine, alert suppression, and soon our credit decisions. This is genuine end-to-end ownership on a small team - you'll deploy, serve, monitor, and improve the system rather than inherit a finished one. If you're the kind of engineer who quietly keeps production models honest and wants their decisions to actually reach live traffic, this is your seat. What You Will Be Doing Full-stack ML model development (binary classification and regression) for the detection and prevention of financial crime during transaction processing and client onboarding: gathering requirements, prototyping, and deployment in a production environment. Own and evolve the Dynamic Risk Score (DRS) across all markets — daily scoring of the full client base that feeds decisioning across the client lifecycle. Handle a portfolio of transaction rules with ML-driven detection inside, optimizing their performance and the number of generated alerts. Set up continuous monitoring of model and rule performance in production, and develop the champion-challenger framework so the best-performing model is always the one live in production. Participate in infrastructure development for ML model operationalization and inter-service interactions, so models of varying complexity can be served and inferred. Who You Are At least 5 years as a Machine Learning Engineer or Full-stack Data Scientist, with production deployment experience (incl. API services like FastAPI). Strong in SQL and Python, and with cloud data platforms (e.g. Databricks). Strong architectural skills — able to design and improve infrastructure that serves models of varying complexity. Experience with model monitoring and champion-challenger / A-B evaluation in production. Exposure to graph modeling or foundation models/embeddings is a plus. Critical, analytical thinker — proactive, result-driven, comfortable working with little supervision in a start-up setting. A quantitative education (math, engineering, economics, or CS) and full working proficiency in English. What You Will Get In Return   Make a genuine impact on the product   Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.   Work in the EU   Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.   Become a stock options holder   Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.   Receive unwavering support and care   Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.   Work & Swim program   Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.   Equal Opportunity Statement    At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.

Location: Bulgaria Workplace: remote About Finom   Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.   We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.   Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.   At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.   Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business. At Finom, we're transforming how small and medium businesses across Europe manage their money - and financial crime prevention sits right at the heart of that promise. As a Senior Machine Learning Engineer, you'll take over DRS: a production ML product that scores our whole client base daily and drives our quarantine, alert suppression, and soon our credit decisions. This is genuine end-to-end ownership on a small team - you'll deploy, serve, monitor, and improve the system rather than inherit a finished one. If you're the kind of engineer who quietly keeps production models honest and wants their decisions to actually reach live traffic, this is your seat. What You Will Be Doing Full-stack ML model development (binary classification and regression) for the detection and prevention of financial crime during transaction processing and client onboarding: gathering requirements, prototyping, and deployment in a production environment. Own and evolve the Dynamic Risk Score (DRS) across all markets — daily scoring of the full client base that feeds decisioning across the client lifecycle. Handle a portfolio of transaction rules with ML-driven detection inside, optimizing their performance and the number of generated alerts. Set up continuous monitoring of model and rule performance in production, and develop the champion-challenger framework so the best-performing model is always the one live in production. Participate in infrastructure development for ML model operationalization and inter-service interactions, so models of varying complexity can be served and inferred. Who You Are At least 5 years as a Machine Learning Engineer or Full-stack Data Scientist, with production deployment experience (incl. API services like FastAPI). Strong in SQL and Python, and with cloud data platforms (e.g. Databricks). Strong architectural skills — able to design and improve infrastructure that serves models of varying complexity. Experience with model monitoring and champion-challenger / A-B evaluation in production. Exposure to graph modeling or foundation models/embeddings is a plus. Critical, analytical thinker — proactive, result-driven, comfortable working with little supervision in a start-up setting. A quantitative education (math, engineering, economics, or CS) and full working proficiency in English. What You Will Get In Return   Make a genuine impact on the product   Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.   Work in the EU   Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.   Become a stock options holder   Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.   Receive unwavering support and care   Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.   Work & Swim program   Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.   Equal Opportunity Statement    At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.