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Location: Singapore Established in 2020, Riot Singapore is a game development studio focused on delivering great experiences to our players. We partner with our Los Angeles headquarters on game development for League of Legends, Teamfight Tactics, VALORANT, and unpublished R&D products. Riot Singapore is seeking talented, passionate Rioters with backgrounds in all areas of game development to build games that make it better to be a player. That’s where you come in. Game Product Managers at Riot lead passionate teams to create and evolve products and experiences for our players. We seek to deeply understand our product’s audience and drive strategy to create value for players and for Riot. We help concept, build, and influence projects at all stages of production. As Principal Game Product Manager, Cosmetics for Teamfight Tactics (TFT) , you will lead the TFT Cosmetics team within the Acquisitions, Expression, and Events (AXE) initiative. You will own the vision, strategy, roadmap, and product outcomes for TFT's cosmetics portfolio, spanning existing offerings, new content types, exclusive content, store features, and long term cosmetics research and development. This is an individual contributor role in which you will serve as the product lead for a multidisciplinary team in Singapore, setting product direction, defining priorities, and driving product decisions across producers, artists, designers, analysts, researchers, marketing partners, and other specialists. While you will not have formal people management responsibilities, you will be expected to lead through influence, bringing teams together around a shared strategy and empowering them to deliver exceptional player experiences. Working closely with TFT leadership and stakeholders in our Los Angeles headquarters, you will balance player insights, creative ambition, and commercial outcomes to shape the future of TFT's cosmetics portfolio. Success in this role means creating cosmetics that resonate with players, building a healthy and innovative portfolio, and establishing a long term strategy that supports TFT's continued growth. Responsibilities: Define the product vision, strategy, and roadmap for TFT's cosmetics portfolio, driving player engagement and commercial success. Lead the multidisciplinary cosmetics team by defining product priorities and aligning partners around them. Collaborate with artists to create content that resonates deeply with players, elevating their creative vision to achieve product goals. Manage product KPIs, leveraging performance reporting, experimentation, revenue models, and deep dive analysis and research to improve decision making. Identify product challenges and opportunities, including cosmetics research and development, formulate strategies and plans, and build stakeholder buy in. Develop decision frameworks, product briefs, and other artefacts that guide downstream decisions and create clarity across teams. Partner with Production to translate strategy into executable plans, including roadmap sequencing, capacity planning, prioritization, and sustainable live operations. Navigate the broader TFT and Riot organization to drive cohesive action across Marketing, Regional Publishing, IP and League Creative, Brand Partnerships, and other cross functional partners. Required Qualifications: 8+ years of Product Management experience in the games industry, with a strong focus on live-service games where cosmetics and virtual goods are core to the product. Proven experience owning product vision, strategy, roadmaps, and commercial outcomes while leading cross-functional teams through influence. Deep expertise in cosmetics, live-service monetization, and player-facing content, with experience shaping product portfolios and driving long-term strategy. Deep understanding of cosmetics-driven free-to-play games and the player motivations, progression systems, and live-service mechanics that drive long-term engagement. Proven ability to shape product decisions through player insights, data, commercial thinking, and creative judgement. Experience partnering with artists, designers, creative directors, and Production to translate creative vision into successful product strategy. Excellent communication and stakeholder management skills. Strong analytical skills, using product performance, player behaviour, experimentation, and market trends to drive strategic decisions. Desired Qualifications: Experience working in Agile production environments. Experience working in a cross-geographical, multi-team environment. Active Teamfight Tactics player with a deep understanding of the game's systems, player base, and cosmetics ecosystem. Our Perks Full relocation support Full health insurance for you, your spouse and children Open paid time off Retirement benefits with company matching Life insurance, parental leave, plus short-term and long-term disability Play Fund so you can broaden and deepen your knowledge of our players and community through games We will double down on your donations of time and money to non-profits

Location: Boston, Massachusetts, United States We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime. Job Overview Ready to bring your paralegal skills to one of the world's most iconic play and entertainment companies? Hasbro is looking for a sharp, driven Paralegal with 4+ years of experience to join our Legal Department! In this role you'll be a key part of the corporate, litigation and compliance legal team. You'll partner with colleagues who handle commercial, employment, and litigation matters, and support compliance work including anti-bribery due diligence, code of conduct training, and conflict-of-interest reviews. You will also get a chance to have high visibility in the organization by assisting with corporate governance and securities compliance for a global, publicly traded company. If you like a fast pace, a high bar for accuracy, and seeing your work show up at the most senior levels of the company, this is your game! If your background looks a little different from what's described here but you can do the work, we encourage you to apply. Location and Work Arrangement This role is based at our Boston, Massachusetts office and follows a hybrid schedule designed to support in-person collaboration. Employees are expected to work onsite on Tuesdays, Wednesdays, and Thursdays, with the flexibility to work remotely or onsite on Mondays and Fridays. What You'll Do Partner with attorneys and internal business teams in litigation matters, including document and witness discovery, case management, and research in commercial, employment, product liability, privacy and other types of claims. Lead anti-bribery due diligence for global third parties, conducting risk assessments, reviewing red-flag findings, and providing formal compliance clearance to mitigate corruption, sanctions, and reputational risks. Manage and update electronic code of conduct and compliance training, ensuring alignment with evolving legal, regulatory, and business requirements. Review conflict-of-interest disclosures, assess responses that need follow-up, and work with stakeholders to resolve potential conflicts. Assist in managing outside counsel relationships, including tracking invoices, budgets, and matter status. Support corporate securities matters, including assisting with SEC filings (Forms 10-K, 10-Q, 8-K, proxy statements), Section 16 reporting, insider trading compliance, and maintenance of the corporate disclosure calendar. Assist with corporate governance functions, including preparing board and committee materials, maintaining minute books, tracking director and officer information, and supporting annual meeting preparations. Draft, review, and manage a broad range of commercial agreements, including vendor contracts, NDAs, services agreements, and other transactional documents; assist with maintaining contract management systems and track key deadlines and renewals. Research federal and state securities regulations and commercial law developments to support attorney advice and strategy. Respond to legal inquiries from Finance and business partners regarding securities compliance and contract obligations. What You'll Bring 4+ years of relevant paralegal experience in a law firm or in-house legal department. Strong interpersonal skills, sound judgment, and commitment to teamwork. Ability to work effectively with attorneys, finance, and business managers at all levels. Demonstrated ability to prioritize a substantial and diverse workload and meet deadlines in a fast-paced environment. Advanced proficiency in Microsoft 365 (Word, Excel, PowerPoint, Outlook, SharePoint, Teams) and external platforms such as Workiva, Diligent, LRN and Docusign. Exceptional organizational, analytical, and written communication skills with the ability to handle sensitive and confidential information with discretion. Ability to be forward-looking and to develop new processes or adjust existing processes, as needed. What Sets You Apart Associate's Degree or Paralegal Certificate preferred; Bachelor's Degree a plus. Paralegal experience spanning corporate securities or commercial transactions in a law firm or in-house legal department. Expertise in anti-bribery and corruption due diligence, including risk assessments, red-flag analysis, and compliance clearance for third-party engagements. Who We Are We’re a team of creators, storytellers, and innovators united under the Hasbro family and home to beloved brands, AAA digital games studios and immersive experiences that spark imagination across generations. Together, we’re committed to a culture rooted in creativity, excellence, curiosity, and inclusion, and where every employee is empowered to think boldly, act with integrity, and spark joy for all. Hasbro About the Company – Hasbro Wizards of the Coast Who We Are – Wizards of the Coast Equal Opportunity Hasbro is committed to equality of opportunity in all aspects of employment. We are committed to making all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, or any other legally protected status. Accommodations If you have a disability and need reasonable accommodation during the hiring process, please inform your recruiter anytime throughout the process. Notice Regarding Hasbro’s use of AI in the Recruitment Process We use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements. How it works: Talent Matching compares information from your resume and application responses with job-related criteria established and weighted by Hasbro’s recruiting and hiring teams. Depending on the role, these criteria may include relevant skills, work experience, prior job titles, and industry experience. The tool then assigns a match category to help organize applications for review. Human oversight: Talent Matching supports — but does not replace — human review. It does not automatically advance or reject candidates or make employment decisions. Hasbro’s recruiters and hiring managers review applications and remain responsible for all hiring decisions. Greenhouse has published the results of an independent bias audit of Talent Matching. View the Greenhouse Talent Matching audit results . The pay transparency range for this role is listed below. The hiring range will vary based on factors such as experience, skills, location and market conditions. Additionally, employees may be eligible for annual and long-term incentives as part of their overall compensation package. Pay Range $73,600 — $110,400 USD Employees may be eligible for annual and long-term incentives as part of their overall compensation package, depending on role, location, and eligibility. Benefits and programs may include: Health & Wellness Time Off to Recharge Financial Well-being Life & Family Support Volunteer and Community Initiatives Learning & Development Exclusive Perks Please review our Applicant Privacy Notice to learn how we collect, use, and protect your personal information in connection with the application process.

Location: Milwaukee, United States Lead Quality. Influence Operations. Grow Your Career. If you're a Quality Manager (with HACCP & SQF certifications) who thrives in a fast-paced manufacturing environment and enjoys building teams, driving continuous improvement, and partnering closely with operations, this opportunity deserves a closer look. Our client is an established, family-owned manufacturer experiencing sustained double-digit growth. They are investing heavily in their people, facilities, and future expansion plans, creating outstanding long-term career opportunities for the right leader. Why This Opportunity Stands Out Multi-year "Best Places to Work" award winner Modern, climate-controlled manufacturing facility Strong employee engagement and internal promotion culture Significant company growth and expansion initiatives underway Highly visible leadership role with direct impact on plant performance The Opportunity The Quality Manager will lead day-to-day quality operations for a 24/5 manufacturing facility serving some of the most demanding consumer brands in the world. You'll oversee a team of Quality Engineers, Technicians, and Inspectors while partnering closely with Operations, Production, Engineering, R&D, and Supply Chain to ensure product quality, food safety, regulatory compliance, and continuous improvement initiatives remain best-in-class. This role is ideal for a leader who can balance technical expertise with strong interpersonal skills, influence cross-functional stakeholders, and successfully navigate a high-volume manufacturing environment. Key Responsibilities Lead and develop a team of quality professionals across multiple shifts Drive GMP, HACCP, food safety, quality assurance, and compliance initiatives Manage customer complaint investigations, corrective actions, and root cause analysis Oversee internal audits, supplier quality programs, and regulatory compliance efforts Maintain and improve ISO, food safety, and quality management systems Partner with production and operations leadership to improve quality performance and reduce defects Analyze quality metrics, SPC data, and process trends to identify improvement opportunities Support continuous improvement projects focused on quality, efficiency, and customer satisfaction Ensure traceability, documentation, product specifications, and quality records are maintained What We're Looking For Quality leadership experience within a regulated manufacturing environment Experience leading quality teams in food packaging, food manufacturing, food ingredients, medical packaging, or similar industries Strong knowledge of GMP, HACCP, food safety systems, and quality management principles Experience with ISO certifications, auditing, corrective actions, and continuous improvement programs Proven ability to influence production and operational stakeholders Strong leadership, coaching, and employee development skills Bachelor's degree preferred in Food Science, Packaging, Engineering, Quality, or a related field

Location: Poland Workplace: remote Creatio is one of the fastest-growing AI software companies, with quarterly bookings reaching 255% of prior-year results, reflecting strong enterprise demand for AI CRM and workflow automation. With a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA. We’re proud to be recognized by top industry analysts as a  Leader and Strong Performer in multiple Gartner and Forrester reports.  In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture. Who We’re Looking For: We are seeking passionate, proactive, and results-driven Senior PPC Specialist who is excited to contribute to a fast-growing and innovative company, drive lead generation and brand awareness paid campaigns for Creatio, develop and execute a data-driven growth marketing strategy for our campaigns globally. The ideal candidate is someone who thrives in a dynamic environment, embraces challenges as opportunities, and is motivated to bring fresh ideas to the table. Most importantly, we’re looking for individuals who share our values, believe in collaboration, and want to be part of a workplace where creativity, accountability, and ambition are celebrated. Team composition: This role sits within the Digital Marketing // PPC Team and reports directly to the Digital Strategist. Responsibilities: Campaign Management & Optimization: Create, manage, and optimize all digital advertising campaigns, including but not limited to Facebook, Instagram, Google, and LinkedIn. Make decisions about optimizing and stopping campaigns, and coordinate these decisions with stakeholders. Strategic Planning: Plan and schedule marketing campaigns across different channels and regions. Collaborate with internal teams to develop and execute campaigns effectively, and provide recommendations on personalization and optimization strategies. Data Analysis & Reporting: Create and deliver reports of KPIs. Measure, monitor, and communicate key metrics, and analyze the effectiveness of campaigns across channels to maximize results and adjust campaign structure when needed. Paid Ads Strategy Development: Identify new approaches and strategies for paid advertising. Coordinate with management on strategy planning and execution, and implement AI-driven insights to improve ROI and campaign efficiency. LLM Ads: Launch and optimize advertising campaigns on ChatGPT and other LLM platforms. Requirements: Proven experience managing LinkedIn, Google Ads, Search Campaigns, Google Display, Microsoft Advertising, Facebook, and other paid media channels. Experience with A/B testing and Google Ads experiments. Strong proficiency in Google Analytics (GA4). Experience in the B2B or software development industry is highly preferred. Ability to launch campaigns from scratch, including pixel implementation and conversion setup. Data-driven analytical mindset with a keen eye for detail and a focus on optimization. Strong collaboration skills with digital, content, and design teams. Strong project management skills to handle multiple campaigns simultaneously, including media planning, budgeting, and financial requests. Proficiency with analytics and optimization tools such as Keyword Planner, plus advanced Excel skills (PivotTables, VLOOKUP, and similar functions). Experience working with CRM systems and the ability to work with large data sets to extract meaningful insights. Hands-on experience in performance analysis and lead generation funnel tracking. Experience in market research, competitor analysis, and user feedback analysis, with a proven ability to plan and execute full-funnel acquisition strategies. Knowledge of managing advertising campaigns on AI platforms such as ChatGPT and other LLMs. Nice to have: Google Tag Manager expertise and experience managing YouTube. What you should expect from us: Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential. Flexibility & Well-Being : We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally. Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one. Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve. Benefits & Rewards Package : We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.

Location: Ukraine Workplace: remote Creatio is one of the fastest-growing AI software companies, with quarterly bookings reaching 255% of prior-year results, reflecting strong enterprise demand for AI CRM and workflow automation.With a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA.We’re proud to be recognized by top industry analysts as a  Leader and Strong Performer in multiple Gartner and Forrester reports. In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.Who We’re Looking For:We are seeking passionate, proactive, and results-driven Senior PPC Specialist who is excited to contribute to a fast-growing and innovative company, drive lead generation and brand awareness paid campaigns for Creatio, develop and execute a data-driven growth marketing strategy for our campaigns globally. The ideal candidate is someone who thrives in a dynamic environment, embraces challenges as opportunities, and is motivated to bring fresh ideas to the table.Most importantly, we’re looking for individuals who share our values, believe in collaboration, and want to be part of a workplace where creativity, accountability, and ambition are celebrated.The role is based in Ukraine.Team composition:This role sits within the Digital Marketing // PPC Team and reports directly to the Digital Strategist.Responsibilities:Campaign Management & Optimization: Create, manage, and optimize all digital advertising campaigns, including but not limited to Facebook, Instagram, Google, and LinkedIn. Make decisions about optimizing and stopping campaigns, and coordinate these decisions with stakeholders.Strategic Planning: Plan and schedule marketing campaigns across different channels and regions. Collaborate with internal teams to develop and execute campaigns effectively, and provide recommendations on personalization and optimization strategies.Data Analysis & Reporting: Create and deliver reports of KPIs. Measure, monitor, and communicate key metrics, and analyze the effectiveness of campaigns across channels to maximize results and adjust campaign structure when needed.Paid Ads Strategy Development: Identify new approaches and strategies for paid advertising. Coordinate with management on strategy planning and execution, and implement AI-driven insights to improve ROI and campaign efficiency.LLM Ads: Launch and optimize advertising campaigns on ChatGPT and other LLM platforms.Requirements:Proven experience managing LinkedIn, Google Ads, Search Campaigns, Google Display, Microsoft Advertising, Facebook, and other paid media channels. Experience with A/B testing and Google Ads experiments.Strong proficiency in Google Analytics (GA4).Experience in the B2B or software development industry is highly preferred.Ability to launch campaigns from scratch, including pixel implementation and conversion setup.Data-driven analytical mindset with a keen eye for detail and a focus on optimization.Strong collaboration skills with digital, content, and design teams.Strong project management skills to handle multiple campaigns simultaneously, including media planning, budgeting, and financial requests.Proficiency with analytics and optimization tools such as Keyword Planner, plus advanced Excel skills (PivotTables, VLOOKUP, and similar functions).Experience working with CRM systems and the ability to work with large data sets to extract meaningful insights.Hands-on experience in performance analysis and lead generation funnel tracking.Experience in market research, competitor analysis, and user feedback analysis, with a proven ability to plan and execute full-funnel acquisition strategies.Knowledge of managing advertising campaigns on AI platforms such as ChatGPT and other LLMs.Nice to have: Google Tag Manager expertise and experience managing YouTube.What you should expect from us:Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type. Who We’re Looking For: We are seeking passionate, proactive, and results-driven Senior PPC Specialist who is excited to contribute to a fast-growing and innovative company, drive lead generation and brand awareness paid campaigns for Creatio, develop and execute a data-driven growth marketing strategy for our campaigns globally. The ideal candidate is someone who thrives in a dynamic environment, embraces challenges as opportunities, and is motivated to bring fresh ideas to the table. Most importantly, we’re looking for individuals who share our values, believe in collaboration, and want to be part of a workplace where creativity, accountability, and ambition are celebrated. Team composition: This role sits within the Digital Marketing // PPC Team and reports directly to the Digital Strategist. Responsibilities: Campaign Management & Optimization: Create, manage, and optimize all digital advertising campaigns, including but not limited to Facebook, Instagram, Google, and LinkedIn. Make decisions about optimizing and stopping campaigns, and coordinate these decisions with stakeholders. Strategic Planning: Plan and schedule marketing campaigns across different channels and regions. Collaborate with internal teams to develop and execute campaigns effectively, and provide recommendations on personalization and optimization strategies. Data Analysis & Reporting: Create and deliver reports of KPIs. Measure, monitor, and communicate key metrics, and analyze the effectiveness of campaigns across channels to maximize results and adjust campaign structure when needed. Paid Ads Strategy Development: Identify new approaches and strategies for paid advertising. Coordinate with management on strategy planning and execution, and implement AI-driven insights to improve ROI and campaign efficiency. LLM Ads: Launch and optimize advertising campaigns on ChatGPT and other LLM platforms. Requirements: Proven experience managing LinkedIn, Google Ads, Search Campaigns, Google Display, Microsoft Advertising, Facebook, and other paid media channels. Experience with A/B testing and Google Ads experiments. Strong proficiency in Google Analytics (GA4). Experience in the B2B or software development industry is highly preferred. Ability to launch campaigns from scratch, including pixel implementation and conversion setup. Data-driven analytical mindset with a keen eye for detail and a focus on optimization. Strong collaboration skills with digital, content, and design teams. Strong project management skills to handle multiple campaigns simultaneously, including media planning, budgeting, and financial requests. Proficiency with analytics and optimization tools such as Keyword Planner, plus advanced Excel skills (PivotTables, VLOOKUP, and similar functions). Experience working with CRM systems and the ability to work with large data sets to extract meaningful insights. Hands-on experience in performance analysis and lead generation funnel tracking. Experience in market research, competitor analysis, and user feedback analysis, with a proven ability to plan and execute full-funnel acquisition strategies. Knowledge of managing advertising campaigns on AI platforms such as ChatGPT and other LLMs. Nice to have: Google Tag Manager expertise and experience managing YouTube. What you should expect from us: Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential. Flexibility & Well-Being : We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally. Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one. Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve. Benefits & Rewards Package : We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.

Location: Huntsville, AL Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations.  Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions.  Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment.  Join us and become a part of a company that is shaping the future of technology.  At LG, we strive to make Life Good for Everyone. What we can offer : A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success. We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value.  At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board.  We want our colleagues to grow with our global business.  That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits.  Come join the team! The Opportunity: When an LG refrigerator, washer or range breaks down in a customer's home, LG Electronics' Service organization makes sure it gets fixed. We're looking for a Field Service Planning Manager to lead the team that plans how that service runs: where we place technicians and partner repair shops, how we measure performance, and what we invest in next. You'll set the team's direction, lead a group of analysts, and turn their work into plans that leadership approves. For example: should we hire more LG technicians in a fast-growing region, or rely on partner repair shops there? How should we reward partners who fix things quickly and right the first time? You'll frame the question, guide the analysis, make the recommendation and see it through. The ideal candidate has led planning or analytics teams, is as comfortable reviewing a spreadsheet as presenting to executives and can turn a messy business question into a clear plan. Responsibilities: You'll lead the team, own the numbers Field Service runs on, and turn analysis into decisions. Here are examples of what that looks like: Lead and grow a team of analysts. Set priorities, assign projects and coach analysts to build their SQL, forecasting and presentation skills. Review their work, including AI-assisted analysis, so every number is checked and its logic can be explained before it reaches leadership. Set the team's strategy. Decide which problems the team tackles each year and turn them into projects with owners, timelines and measurable goals. Own the scorecard. Define the key numbers we run Field Service by, such as how long a repair takes, how often it's fixed on the first visit, how many requests are still waiting, and customer satisfaction. Make sure everyone calculates them the same way, and keep dashboards and reports that show them weekly and monthly. Turn data into better customer experiences. Combine repair records, call center data, customer surveys and comments, web data and sales data to find what frustrates customers, then recommend and track fixes. Plan the service network. Make sure every area we serve has an LG technician or partner repair shop that can reach customers in time. Use demand forecasts, technician availability and partner performance to decide where to add capacity, hire, or bring on new partners. Reduce refunds and replacements. Oversee cases where a product can't be repaired in time and is refunded or exchanged instead. Find the root causes and improve the process. Plan the year and the budget. Lead Field Service's annual operating plan and budget and track results against them. Brief leadership. Prepare business reviews and executive presentations, including monthly reports to LG headquarters in Korea. Summarize open issues and escalate them to the right teams and leaders. Improve how work gets done. Standardize processes and reports, document best practices, and replace manual reporting with automated and AI-assisted tools. Study the market. Benchmark competitors' service models and run SWOT analyses to find where LG can lead, for example how competitors schedule repair appointments. Education / Experience (Requirements): Bachelor's degree in business or a related field 4+ years of experience in strategic planning, business analytics or operations planning Experience leading a team or mentoring analysts, including setting priorities and reviewing their work Advanced Excel and PowerPoint skills, including building planning and budget models Hands-on experience with data analytics tools such as SQL and dashboards (Tableau, Power BI or Looker Studio), enough to guide analysts and check their work Sound judgment with AI-assisted analysis: you verify AI-generated results and can explain the logic and assumptions behind them Ability to explain complex topics simply to executives, in writing and in person Preferred Qualifications: Korean–English bilingual: this role communicates regularly with LG headquarters in Korea Experience in field service, after-sales service, logistics or other multi-site operations Experience with demand forecasting, capacity planning or service network design Experience designing incentive or performance programs for employees or partners Familiarity with SQL, cloud data platforms such as Google Cloud (BigQuery), or generative AI tools for analytics and automation #LI-TF1 Recruiting Range $100,000 — $113,000 USD Benefits Offered Full-Time Employees: No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits. Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options. Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time. Performance based Short-Term Incentives (varies by role). Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives. Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities. Group Rate Life and Disability Insurance. Benefits Offered Temporary/Contractors: Eligible for the relevant benefit programs offered through our partner agencies. Privacy Notice to California Applicants Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: 973-477-7090 or support@lg4me.freshdesk.com. This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied .

Workplace: none About us At Praktika.ai , we're on a mission to deliver efficient and engaging learning experiences for billions of students worldwide by bridging the gap between learning apps and human tutors. We've done this by building a fully automated language tutoring experience powered by generative AI avatars. After raising $30 million in Series A funding, we're growing and looking for a Creative Strategist to join us. We're a small, global team pushing the boundaries of what's possible in language learning. We like independent self-starters who work well in a team and on their own, and who enjoy the pace of an early-stage startup. About the role You'll join our creative team, reporting directly to our Creative Manager. This is a strategist and producer role. You'll own our paid creative from first idea to live test: what we make, how good it is, and making sure every piece gets shipped and tested. You'll run all production across UGC, AI video and statics, and work closely with UA and media buyers to learn from the results. This is a performance role first, not a design role. You'll be judged on what the creative does in-market, not on how it looks. You don't need to be a media buyer, but you do need to understand UA well enough to make creative decisions from the numbers. What you'll do Ideas and strategy Own the creative ideas behind our paid campaigns across web, web-to-app and app (iOS and Android) on Meta, TikTok, Google, Apple Search Ads, AppLovin and Snapchat Turn performance data, competitor ads and audience research into the next round of concepts Test hooks, angles and formats, each with a clear hypothesis, and feed the results back into briefs Production and quality Own all creative production: UGC, AI video and statics Write briefs for designers and UGC creators that spell out the angle, audience, references, models, tools and specs, so nobody has to come back with questions Specify the right AI model for each shot. Different models win at different things, and you'll know which one to call for. Hold the quality bar and keep the brand consistent across everything that ships Full cycle, brief to test Take every creative from brief through production to a live test Work with UA and media buyers on test structure and on what to scale or kill Read the results across the full funnel (hook rate, hold rate, CTR, CPM, CVR, CPA, ROAS) and know which metric is misleading you on a given creative Making it faster Build automated processes, prompt libraries, templates and batch pipelines that increase output and cut repetitive work Keep up with new models and bring the good ones into the workflow Document the processes so the team can run them What we're looking for 2+ years in creative strategy for paid acquisition, ideally as a creative manager, creative lead or creative strategist working alongside a performance or UA team Strong creative judgement: you come up with the ideas and hold a high quality bar You've owned creative production end to end, including directing designers, editors and UGC creators You've owned creative against a CPA or ROAS target and can walk us through specific numbers Solid UA knowledge: account structure, testing frameworks, learning phase, creative fatigue, how the algorithm allocates spend, and why a creative with great upper-funnel metrics can still be the worst in the account You understand how channels differ: web vs web-to-app vs app install, iOS vs Android, and Meta, TikTok, Google, Apple Search Ads, AppLovin and Snapchat. You know why the same creative can win on one and lose on another, and how ATT and iOS attribution change what you can read from the numbers. Comfortable in Meta Ads Manager and TikTok Ads Manager AI-native. You know the current video, image and voice models and what each is good at: Video: Veo, Kling, Seedance, Sora, Runway, Wan and Hailuo Image: Nano Banana, Midjourney and Flux Voice: ElevenLabs You can explain why you'd pick one over another for lip-sync, character consistency, product close-ups, motion or cost per second. Hands-on with agentic AI tools like Claude, Codex, Cursor or Antigravity. You use them to build automations and small scripts, not just to chat. A portfolio of ad work you briefed or directed at volume, with results attached. When you apply, include at least two ads with the platform, spend, hook rate, CTR and CPA for each. We won't review applications without numbers. It would be great if you have Scripting or automation experience (APIs, batch pipelines, no-code tools) Experience at a subscription app or in edtech A film or production background Why join Praktika We expect dedication and hard work, and we reward it. Our compensation reflects the effort and results you bring. Top-tier salary Equity that grows with your impact through stock options 26 days' holiday plus bank holidays (34 days a year) Yearly offsites (recent ones were in Istanbul and Morocco) Health and wellness benefits through SafetyWing A full AI toolkit, including Claude, Cursor and Codex An annual learning budget of up to $1,000 Interview process Application review (with the numbers above) Intro call with our Talent team Portfolio deep dive with our Creative Manager Practical task Final interview with our CEO We'll give you feedback throughout the process.

Location: Almaty, Kazakhstan Workplace: OnSite WHY WORK AT HIGGSFIELD AI? Higgsfield AI is the fastest-scaling generative AI company in history, hitting $1B in annual revenue run rate, 25M+ users worldwide, 6M+ generations per day, and powering 390 of Fortune 500 brands. We're building at the absolute frontier of AI-powered video creation and next-generation creative tools. Joining Higgsfield means becoming part of a high-impact team shaping the future of AI-native experiences, at a company that isn't just moving fast, but rewriting what fast looks like. WHAT THIS ROLE MEANS AT HIGGSFIELD At Higgsfield, growth runs on data, and this role owns it. This role owns the analytical engine behind growth: - Data parsing & pipelines - Dashboards & reporting - Funnel analysis - Insight & hypothesis generation YOU MAKE SURE: - The growth team always knows what's working, what's not, and why - Every channel, cohort, and funnel step is measured accurately - Hypotheses that could grow reach and revenue are surfaced constantly - Decisions are made on data, not gut feeling You are the person who turns raw data into growth. WHAT YOU WILL DO Data & Analytics - Parse, clean, and structure data from multiple sources: product, marketing, and payments. - Own ETL processes. - Build and maintain dashboards the growth team will use daily. - Analyze the full funnel, from acquisition and activation to conversion, retention, and revenue, and find where we're suboptimal. - Reconcile numbers across Sheets, dashboards, and analytics tools. Insights & Hypotheses - Constantly look for insights: anomalies, patterns, and opportunities. - Generate and prioritize hypotheses that could increase our reach and revenue. - Turn analysis into clear, human-readable recommendations: visualize data for humans, not for other analysts. - Flag inconsistencies, broken tracking, or incorrect assumptions early, and drive fixes. Enabling the Growth Team - Answer the team's data questions fast, so growth managers can move without waiting. - Help design experiments and measure their results honestly. - Automate repetitive workflows: - Data collection - Reporting - Dashboard refreshes - Use tools like Google Sheets, SQL, Python, APIs, or scripts – we use AI heavily, so resourcefulness beats syntax. - Reduce manual work and increase reliability as volume scales. WHO WE’RE LOOKING FOR We’re looking for a high-agency https://www.highagency.com analyst. You should have: - Proficiency in Google Sheets and SQL. - Python at entry level is fine – we use AI heavily, resourcefulness matters more than syntax. - Understanding of ETL processes and how data moves between systems. - Ability to visualize data for humans: clear, decision-ready charts. - An always-on instinct for insights. - Resourcefulness, responsibility, and an ownership mindset: you get things done. - Clear written and spoken English, B2+ level. Backgrounds that often do well: - Data or marketing analytics with strong execution bias - Growth Ops / BizOps people - Early startup analysts who built reporting from scratch WHAT THIS ROLE IS NOT This role is not a fit if you: - Wait to be told what to analyze - Prefer building models over driving decisions - Need perfect data before you can say anything useful - Are uncomfortable presenting findings and pushing back - Want predictable 9–5 workdays HIRING PROCESS - Screening call (30 min) - Hiring-manager screen (30 min) - Business case (1 hour) - Take-home with real-shaped data (7 days, ~10–12 hours of work) - Team interview (60 min) - Paid on-site trial (1 month) WHAT WE OFFER - Competitive base salary in USD, based on your experience, skills, and the scope of the role. - Equity participation through the company’s stock option program, giving you the opportunity to share in Higgsfield’s long-term growth. - Relocation support to Almaty for candidates moving from another city or country. - A highly collaborative, fast-paced environment where you can work directly with experienced leaders and have a meaningful impact on the product and company. - Opportunities for professional growth, ownership, and career development as the company scales. - Company-provided equipment, meals, transportation, or other office benefits.

Location: Berlin Workplace: Hybrid OUR STORY: Every year millions of people are either filing their taxes in fear or giving up on their tax refund altogether. We're working on fixing that. Our intuitive app enables anyone, regardless of education or background, to file their taxes with newfound confidence. Spread across Germany, Spain and the UK, the team at Taxfix Group with its brands Taxfix and Steuerbot, is a compassionate group of solution-finders. We speak our minds openly, and with over 400 professionals, including tax experts, developers, and IT security experts, we're rich in ideas and voices. The group has facilitated more than 3.5 billion euros in tax refunds for its customers since its founding in 2016. THE OPPORTUNITY:   As our People Intelligence/Apps Technical Product Manager within the People Strategy & Insights team, you'll be a critical part of developing our agentic enablement platform and responsible for building and shipping the People applications that power how we hire, develop, and grow our team — from workforce planning tools to AI-augmented performance and org design solutions. Reporting to our Director of People Strategy & Insights and collaborating closely with People Partners, Leaders, FP&A, IT, and AI and Platform Engineering, you'll translate complex People domain challenges into elegant, scalable products that make a real difference in how we operate. At Taxfix, we're building an AI-native company — and this role sits right at the heart of that mission. YOUR RESPONSIBILITIES - Develop a deep understanding of the employee as “Builder” concept, and map the requirements different parts of the organisation have to unlock the capability of Engineers and non-Engineers to ship agentic workflows. - Design and implement AI-augmented tools and human-AI collaboration patterns, experimenting with emerging techniques to push the boundaries of what's possible in People operations. - Build, iterate, and continuously improve People applications using no-code and low-code platforms such as Claude Code, Notion, n8n, Google Cloud Apps, and other AI tools — owning the full product lifecycle from concept through delivery and optimisation. - Lead the continued adaption of Product mindset and ways of working across the People function, including the development and on going refinement of the People Products Roadmap. - Translate stakeholder needs into a prioritised People applications roadmap, balancing day-to-day operational demands with longer-term strategic initiatives and a clear build-vs-buy framework. - Build and maintain integrations across the People tech stack — including HiBob, Ashby, Peakon, and Postgres — ensuring seamless data flows, strong data integrity, and reliable automation via n8n. - Lead change management for new applications and features, creating documentation, training materials, and enablement sessions, then gathering feedback to iterate rapidly. - Partner with PSI leadership, People Partners, Workforce Planners, and FP&A, while collaborating with IT and Engineering to ensure all solutions meet IT security and privacy standards. YOUR PROFILE - You bring 5+ years of experience in technical product management or a closely related role, with a proven track record of building and shipping internal tools end-to-end. - You have hands-on experience building with AI tools such as Claude, GPT, or Google AI Studio, and you think naturally about how to design effective human-AI collaboration patterns. - You are a curious PM that is not afraid to challenge the status quo in a pragmatic and constructive way. - You are thinking in systems, understanding the economical aspect of internal processes and products and how those can create value. - You are technically fluent, comfortable working with APIs, webhooks, SQL, and cross-system data flows, and you know when to bring in Engineering versus when to build it yourself. - You have a product mindset: you manage roadmaps, prioritise ruthlessly, and deliver incremental value in fast-paced environments, all while keeping the end user's experience front and centre. - You are highly proficient with no-code and low-code platforms, Notion, n8n, AppSheet, Google Cloud Apps, or similar, and you're comfortable designing data models that support complex business logic and reporting. - Experience in People or HR tech, workforce planning, or org design is a strong plus, as is a background in high-growth startup or scale-up environments where ambiguity is the norm, not the exception. WHY TAXFIX?  - A chance to do meaningful, people-centric work with an international team of passionate professionals. - Holistic well-being with free mental health coaching sessions. - A monthly allowance to spend on an extensive range of services that you can use and roll over as flexibly as you like. - Employee stock options for all employees—because everyone deserves to benefit from the success they help to create. - 30 annual vacation days and flexible working hours. - A generous learning budget to support your personal and professional development and guidance from our internal L&D experts. - Work from abroad for up to six weeks every year. Just align with your team, and then enjoy your trip. - Plenty of opportunities to socialise as a team. In addition to internal meetups, our international team hosts regular get-togethers—virtually and in person when possible. - Free tax declaration filing, of course, through the Taxfix app—and internal support for all personal tax-related questions. - Have a four-legged friend in your life? We’re happy to have dogs join us in the office. Excited? So are we. Learn more about Team Taxfix https://medium.com/taxfix on our blog and get a glimpse of our culture.   At Taxfix, we believe that incredible things happen when you have a wealth of perspectives and experiences. We're proudly committed to equal employment and development opportunities no matter your gender, race, religion, age, sexual orientation, colour, disability, or place of origin. To help mitigate any potential unconscious biases, we ask that you refrain from including your picture, age, or marital status on your CV. Let your experiences speak for themselves. Not sure if you meet all the requirements for this role? Please apply anyway. You might bring something special to the team that we hadn't considered previously.

Location: Australia; Sydney, New South Wales, Australia Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. About the Opportunity OKX offers deep liquidity, competitive tiered fee structures, and low-latency infrastructure across spot, perpetuals, and options, built for traders who need scale and speed This is a strategic hire to build and own OKX's HFT/proprietary trading relationships in the Australian market What You’ll Be Doing Providing exposure to digital asset products to your network of traders (proprietary trading groups, high frequency traders, and others), and building this network with OKX's support and resources Developing a strategy to serve traders interested in exposure to digital asset products, including building a pipeline of prospects Managing the sales cycle for traders end-to-end, including working with OKX's: - technical experts to answer product questions; and - business leads to align on commercials for each deal. Taking product feedback from traders, then communicating this internally to support product improvements Negotiating commercial terms with prospects, including fee tier structures, rebates, and liquidity provision incentives Coordinating onboarding of new accounts, including wholesale/sophisticated investor classification, KYC, and legal documentation, working closely with OKX's Compliance and Legal Teams Supporting technical integration conversations (API/FIX connectivity, colocation where relevant) alongside OKX's technical team Representing OKX at industry events, conferences, and trading community gatherings to build and maintain relationships Managing and growing existing accounts post-onboarding, including upselling to higher fee tiers or additional products What We Look For In You Existing relationships with market makers, proprietary trading firms, or trading infrastructure providers At least 4 years of experience in business development or sales: - Ideally, in industries relating to trading (for example: derivatives, CFDs, FX, commodities - with direct client experience at trading firms, proprietary trading groups, commodity trading advisers) - With experience at a regulated exchange, broker, futures commission merchant, order management system, data provider or similar Desire and capability to own a business line in the Australian market for a leading, global digital asset exchange Interest in digital assets and novel financial products and infrastructure Understanding of market microstructure, maker-taker fee models, and how HFTs/proprietary trading groups evaluate exchange venues Familiarity with API- or FIX-based trading relationships (technical fluency not required, but comfort discussing integration requirements) Track record of managing multi-stakeholder commercial negotiations Based in Australia, ideally Sydney Perks & Benefits Competitive total compensation package L&D programs and Education subsidy for employees' growth and development Various team building programs and company events Wellness and meal allowances Comprehensive healthcare schemes for employees and dependants More that we love to tell you along the process! OKX Statement: OKX is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Location: Riyadh Workplace: OnSite Company Description We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started. Job Description We are seeking an elite Enterprise Sales Manager in Riyadh to bring our global payment infrastructure to Saudi Arabia’s largest enterprises. This is a rare opportunity for a relentless dealmaker to connect the Kingdom’s leading brands to the global digital economy. Backed by our world-class tech stack, you will drive complex, high-stakes contracts and be rewarded with an unrivalled, uncapped recurring commission structure. 🌍 THE ROLE: GLOBAL SCALE, ENTERPRISE IMPACT You will own the end-to-end enterprise sales cycle, acting as a strategic advisor to C-level executives while collaborating with our global internal teams. You will: - Architect Global Growth: Identify, target, and conquer top-tier enterprise accounts, building a robust, high-value pipeline across key industries in the Saudi market. - Close High-Stakes Deals: Drive the adoption of our cutting-edge, cross-border payment solutions to major regional and global players through strategic executive networking, industry events, and direct outreach. - Own the Enterprise Cycle: Orchestrate complex, multi-layered enterprise sales cycles. Act as the trusted strategic advisor for prospective clients and the primary quarterback for internal global stakeholders. - Command the Room: Deliver compelling, data-driven pitches and highly tailored proposals that demonstrate exactly how Checkout.com http://Checkout.com's global capabilities solve complex local and international payment challenges. - Collaborate Globally: Partner seamlessly with cross-functional, global talent across Technology, Product, and Business teams to align our world-class architecture with the specific needs of Saudi enterprises. - Drive Market Intelligence: Act as the eyes and ears on the ground, sharing critical business insights, competitive intelligence, and local market trends with our global leadership to shape future product and marketing strategies. 🏆 WHAT YOU BRING TO THE TABLE We are looking for an independent, high-achieving professional who thrives in a fast-paced, matrixed, and highly competitive environment. - Enterprise Expertise: 6+ years of elite Enterprise/B2B Sales experience, successfully managing complex, high-value deal cycles. (Experience in the Payments or FinTech industry is a massive advantage). - Executive Network: A formidable, active network of C-level executives, enterprise prospects, and strategic partners across Saudi Arabia. - Global Business Acumen: A deep understanding of the global e-commerce landscape, cross-border financial factors, and the strategic drivers behind enterprise decision-making. - Technical Fluency: A genuine passion for disruptive technology. You possess the ability to articulate complex tech and payment architectures clearly to both technical and non-technical enterprise stakeholders. - Sales Execution: Exceptional executive-level communication and formidable negotiation techniques. Mastery of Salesforce and modern enterprise sales methodologies. - Unmatched Drive: Highly organized with an entrepreneurial mindset, capable of prioritizing shifting workloads and consistently outperforming aggressive sales targets through personal drive. Additional Information Bring all of you to work We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here. It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. Life at Checkout.com http://Checkout.com We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us. For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/

Location: Europe; Belgium; France; Ireland; Georgia; Portugal; United Kingdom Workplace: Remote BUILD, SCALE & OPERATE LEADING DTC BRANDS ALONGSIDE A-PLAYERS MANEUVER MARKETING Our Vision, Mission & Success are fuelled by our commitment to be a driving force of positive change to the health of everyday consumers, providing conscious, high-quality & innovative supplement products. In just 5 years, we kicked off our own DTC Health & Wellness brand from scratch and scaled it to USD$100M+ in annual sales, serving more than 3,000,000 customers worldwide with an average of 4,000 daily orders across 9 SKUs. These results caught the attention of The Financial Times https://www.ft.com/high-growth-asia-pacific-ranking-2023, as they ranked us among APACs top High-Growth Companies. We have also been awarded 2nd place on the E50 Awards https://www.sph.com.sg/media-centre/media-releases/fifty-local-smes-honoured-for-pioneering-success-and-innovation-at-30th-e50-awards/, jointly organised by The Business Times and KPMG in Singapore. This is just the beginning of our journey, and you could be part of the next stage of our growth! YOUR NEXT ROLE Join us as HR Business Partner supporting our high-growth Health & Wellness DTC teams, while reporting directly to the Head of People. As an essential member of our lean HR function, you will play a critical role in aligning our People Strategies with our ambitious growth targets. You’ll partner with all departments in a matrix environment (Creative, Growth, Tech & Ops) and have direct contact with senior managers and leaders to turn business goals into people outcomes. Expect real ownership: run performance cadences, level pay decisions, uplevel managers, and automate HR ops with modern tooling. You’ll refine playbooks, policies, programs and strategies and prove impact with eNPS, cycle time, and retention metrics. If you are looking for a challenge, eager to learn, love translating data into decisions, coaching managers, and building scalable, hybrid set-up, this role will stretch your craft and accelerate your career growth! This is a fully remote role that involves close collaboration with Singapore-based stakeholders. Candidates should be able to provide at least 3–4 hours of working overlap each day within Singapore business hours (9:00 AM–6:00 PM SGT). WHAT YOU’LL DO COMPETENCY FRAMEWORKS, PERFORMANCE MANAGEMENT & COMPENSATION - Collaborate to keep job descriptions, levels, competency frameworks, and pay bands current and fit for scale - Support and strengthen job levelling and role clarity across functions - Orchestrate SMART KPIs linked to company OKRs, mid-cycle checkpoints, calibrations, and high-quality review narratives - Coach and train managers on feedback, bias checks, and PDPs/PIPs with clear success criteria - Convert review outcomes into 30/60/90-day development plans tied to skills, courses, and mentoring support - Help prepare compensation approval packs with compa-ratio, budget gates, parity checks, and transparent total-rewards rationale - Perform pre-offer checks and parity spot audits to support fair, consistent compensation decisions - Ensure performance and compensation processes are documented clearly and applied consistently across teams EMPLOYEE ENGAGEMENT, CULTURE & COMMUNICATIONS - Run quarterly pulses, segment insights, and publish action plans with clear owners and timelines - Translate engagement data into practical recommendations for leaders and managers - Support employee experience initiatives across both in-person and remote/distributed teams - Enable managers with comms packs, town hall content, and recognition rituals tied to company values - Help strengthen culture, connection, inclusion, and follow-through through clear communication and manager enablement - Measure impact through eNPS, inclusion index, message comprehension, and action completion rates ONBOARDING, OFFBOARDING & TRANSITIONS - Coordinate pre-boarding, access, equipment, and day-one readiness with IT, Finance, and Hiring Managers - Run structured 7/30/60/90/180-day onboarding schedules and capture early feedback to accelerate ramp - Improve onboarding processes to create a smoother, more scalable, and more consistent new hire experience - Support structured offboarding processes, ensuring documentation, handovers, and employee exits are managed professionally and thoroughly - Help manage employee lifecycle transitions, including internal moves and role changes where needed BUSINESS PARTNERING & STAKEHOLDER MANAGEMENT - Translate annual OKRs and quarterly business plans into clear people actions with options, trade-offs, and recommendations - Run structured intakes, document decisions, and maintain stakeholder maps and action trackers - Facilitate fast, audit-ready decisions across teams and track SLAs, CSAT, and lead times - Partner with stakeholders across functions to align people practices with business priorities HR OPERATIONS, COMPLIANCE & HRIS - Execute Joiner-Mover-Leaver processes flawlessly with versioned docs, evidence, and timely provisioning - Build knowledge base articles, forms, automated workflows, and simple dashboards for SLAs and data quality - Maintain compliance calendars, remediate defects quickly, and support audit readiness without rework - Help ensure core People processes are accurate, well-documented, and operationally strong LEARNING & DEVELOPMENT - Map role competencies to learning paths and support assignments, nudges, and recertifications - Design practice-rich content and manager coaching guides - Measure behavior and performance change over time and translate learning efforts into practical business value Report time-to-proficiency, mobility, certification, and ROI narratives each quarter HOW YOU’LL SUCCEED Maneuver is an OKRs, KPIs & data-driven company, we are not Mad (Wo)Men (Well, not all), but Math (Wo)Men. As a result, a number of metrics will constitute the basis of your performance and success within this role and the company: - Culture, Employee Engagement & Satisfaction: eNPS, Turnover, Pulse Study Results - HR Ops: Onboarding success rate, HCM/HRIS accuracy & P-Files documentation - Perf. Management: Appraisal completion & Bi-Annual Perf. Management. efficiency - L&D: Implementation of 70/20/10 model across all teams WHAT YOU BRING - 5–8 years HR experience as an HRBP, partnering with manager-level stakeholders in fast-paced, remote-first teams. Ideally with a mix of consultancy & in-house background, expertise within the D2C/Performance Marketing space is advantageous yet not mandatory - Proven experience driving E2E People process across multiple fronts simultaneously in a matrix environment, supporting overall strategy while owning implementation, training and follow-ups with respective stakeholders and timeframes - Strong organisational & time management skills to prioritise effectively & streamline processes. Excellent knowledge of time management principles (Gantt Charts) & SaaS highly preferred (Asana, Monday, etc…) - Proficiency with Google Workspace and other office management tools such as Notion, Asana and Slack, enabling you to work seamlessly with digital records, databases, and communication critical to workplace operations - Effective, streamlined & clear written/verbal communication skills interacting and influencing internal (e.g. Leaders, Managers & Employees) and external stakeholders

Location: Canada - Remote; Toronto Workplace: Remote ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs. WHAT YOU'LL DO - Independently drive complex enterprise deals end-to-end: Manage a broad enterprise book with strong autonomy, leading 6- and 7-figure deal cycles from prospecting to close. - Multi-thread to the C-suite: Lead VP-level conversations, build durable C-suite relationships across customer orgs, and earn credibility quickly with new stakeholders. - Manage risk proactively: Identify and manage deal risk early; build rigorous stakeholder maps for your accounts. - Make the hard calls: Partner with your manager (and, at the senior level, operate more independently) on pricing, escalation timing, exec alignment, and deal strategy — coming to the table with a point of view, not just a problem. - Leverage leadership & co-founders: Bring in Sierra's co-founders effectively for exec engagement when it moves a deal. - Raise the bar: Act as a visible, steady leader on deal teams; proactively elevate the team's standard without being asked. - Operate as an AI-native seller: Leverage AI tools across the full sales cycle- account research, personalized outreach, call summarization, pipeline forecasting, and deal execution- to automate low-value tasks and reinvest that time into high-value customer relationships, while continuously adopting and experimenting with new tools to work faster and smarter than traditional methods allow. WHAT YOU'LL BRING - 8- 10 years of enterprise customer-facing sales experience, identifying and closing large accounts. - Experience managing a $1M+ quota and running end-to-end complex 6- and 7-figure ACV deals. - Proven ability to multi-thread and build trusted relationships across customer C-suites. - Exceptional verbal and written communication. - Analytical mindset - you analyze market trends, spot opportunities, and make data-driven decisions. EVEN BETTER... - Familiarity with the AI landscape, key players, and emerging trends. OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits - Lunch, as well as delicious snacks and coffee to keep you energized when working onsite - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description. Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy. We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.

Location: US - Remote; San Francisco, CA; New York, NY; Atlanta, GA Workplace: Remote ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs. WHAT YOU'LL DO - Independently drive complex enterprise deals end-to-end: Manage a broad enterprise book with strong autonomy, leading 6- and 7-figure deal cycles from prospecting to close. - Multi-thread to the C-suite: Lead VP-level conversations, build durable C-suite relationships across customer orgs, and earn credibility quickly with new stakeholders. - Manage risk proactively: Identify and manage deal risk early; build rigorous stakeholder maps for your accounts. - Make the hard calls: Partner with your manager (and, at the senior level, operate more independently) on pricing, escalation timing, exec alignment, and deal strategy — coming to the table with a point of view, not just a problem. - Leverage leadership & co-founders: Bring in Sierra's co-founders effectively for exec engagement when it moves a deal. - Raise the bar: Act as a visible, steady leader on deal teams; proactively elevate the team's standard without being asked. - Operate as an AI-native seller: Leverage AI tools across the full sales cycle- account research, personalized outreach, call summarization, pipeline forecasting, and deal execution- to automate low-value tasks and reinvest that time into high-value customer relationships, while continuously adopting and experimenting with new tools to work faster and smarter than traditional methods allow. WHAT YOU'LL BRING - 8- 10 years of enterprise customer-facing sales experience, identifying and closing large accounts. - Experience managing a $1M+ quota and running end-to-end complex 6- and 7-figure ACV deals. - Proven ability to multi-thread and build trusted relationships across customer C-suites. - Exceptional verbal and written communication. - Analytical mindset - you analyze market trends, spot opportunities, and make data-driven decisions. EVEN BETTER... - Familiarity with the AI landscape, key players, and emerging trends. OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits - Lunch, as well as delicious snacks and coffee to keep you energized when working onsite - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description. Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy. We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.

Location: Kuala Lumpur, Malaysia Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About The Opportunity This is a frontline client service role that works closely with the Relationship Manager (RM) team to provide professional and consistent support to key clients. The role is responsible for handling client inquiries effectively, ensuring timely issue resolution, and delivering a seamless and consistent service experience. Please note that you may be employed in a jurisdiction where OKX operates a global service hub, and does not carry on business operating as a virtual asset trading platform in your jurisdiction. What You’ll Be Doing Deliver Exceptional Client Support: Provide timely, attentive support to key clients while building and maintaining strong client relationships through day-to-day service interactions. Coordinate Client Services: Work closely with the Relationship Manager (RM) team to deliver seamless client care by responding to inquiries, coordinating service requests, maintaining accurate records, and ensuring timely follow-up. Ensure Service Excellence: Deliver responsive support through instant messaging and other communication channels, understand client needs, resolve issues efficiently, and handle complaints or service escalations with professionalism. Manage Client Operations: Support the RM team with clients' day-to-day operational matters, including information processing, research, and feedback consolidation. Ensure all outstanding tasks are properly documented and handed over at the end of each shift. Identify and Escalate Issues: Recognize sensitive, high-risk, or urgent situations and escalate them promptly in accordance with established internal procedures. Maintain Compliance & Data Security: Adhere to all applicable compliance, regulatory, and data privacy requirements, ensuring sensitive information is handled securely and in line with company policies. What We Look For In You Education & Language: Bachelor's degree or above, preferably in Business, Finance, Communications, or a related field. Fluent Mandarin is required, as this role supports native Mandarin-speaking clients and works closely with Mandarin-speaking business stakeholders. Relevant Experience: At least 3 years of experience in client service, client relations, or customer support. Experience in financial services or supporting high-value clients/key accounts is highly preferred. Client-Centric Mindset: Strong service orientation with the ability to remain composed when supporting demanding clients. Excellent verbal and written communication skills, strong sense of ownership, and exceptional attention to detail. Problem Solving & Judgment: Able to manage multiple priorities effectively, exercise sound judgment in sensitive situations, and demonstrate strong awareness of information security and confidentiality. Flexibility: Willing to work on a rotating shift schedule, including morning, afternoon, and evening shifts, and able to adapt to flexible rostering requirements. Perks & Benefits Competitive remuneration package (Basic Salary + Shift Allowance + KPI Allowance + Yearly Bonus) Meal allowance Transportation allowance (T&C apply) Monthly team building Fitness & wellness benefits per annum Convenient workplace (5 minutes walk from MRT TRX) Insurance coverage for employees & dependants Excellent prospects for growth and promotion Employee engagement, recognition and appreciation program Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations #LI-Onsite #LI-JC3 Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Location: Yerevan, Armenia Company Description Our client is a global organization operating within the financial services and trading industry, providing individuals with access to a wide range of financial markets, including equities, commodities, and foreign exchange. With over two decades of experience, the company has built a strong international presence, serving a diverse customer base across multiple regions. It operates through a portfolio of established brands and continues to expand its global footprint. The organization focuses on delivering user-friendly platforms, efficient services, and reliable support to help clients navigate financial markets. With offices across key international hubs, it offers a dynamic and multicultural working environment with opportunities for professional growth. About the Role Our client is seeking a highly organized and detail-oriented Customer Success Specialist to support the operational backbone of its Customer Success function. This role is primarily focused on Workforce Management (WFM) and Knowledge Management (Help Centre ownership) , ensuring customer-facing teams are well-resourced, operationally efficient, and equipped with accurate, scalable content. The successful candidate will play a key role in optimizing team performance, maintaining high-quality customer-facing resources, and driving operational excellence across the department. The role will also provide occasional support to Sales Enablement initiatives as needed. Key Responsibilities 1. Workforce Management (Primary Focus) Own and manage Workforce Management (WFM) processes for Customer Services teams, including: Forecasting customer demand based on volume, seasonality, and trends. Capacity planning and resource allocation. Scheduling and workload distribution. Monitor real-time performance against SLAs, KPIs, and productivity targets. Identify operational gaps and recommend process improvements to optimize efficiency and service quality. Partner with Customer Services leadership on headcount planning and team scaling strategies. Maintain reporting dashboards and provide regular insights on team performance and resource utilization. 2. Knowledge Management & Help Centre Ownership (Primary Focus) Own the end-to-end lifecycle of Help Centre content, including: Content creation, editing, and publishing. Ensuring all content remains accurate, up to date, and aligned with product updates and customer needs. Monitor content performance (e.g. deflection rate, article usefulness, search success) and drive continuous optimization initiatives. Establish and maintain content standards, taxonomy, and governance to ensure consistency and quality. 3. Sales Enablement Support (Secondary Responsibility) Provide ad hoc support to Sales Enablement initiatives, including: Creatio support. Assignment logic administration and optimization. Skills & Qualifications 3 to 5 years of experience in Customer Success Operations, Support Operations, Workforce Management, or a similar operational role. Strong hands-on experience with Workforce Management (WFM), forecasting, capacity planning, or operations planning. Strong analytical mindset with experience using data to drive operational decisions (e.g. Excel, BI tools, dashboards). Excellent written communication skills with the ability to simplify complex topics into clear, user-friendly content. Highly organized with exceptional attention to detail and the ability to manage multiple priorities effectively. What We're Looking For An operations-focused professional who thrives on structure, data, and process optimization. Someone with a strong sense of ownership and exceptional attention to detail. A collaborative team player who can work effectively across multiple functions and stakeholders. A continuous improvement mindset with a focus on scalability, operational excellence, and efficiency.

Location: Germany; Austria; Switzerland; Brazil; Poland We are looking for Freelance Senior Customer Experience Consultant Trainer (Automotive) to support a global training project for luxury automotive brand. Who We Are Founded in 2006, today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients. At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands. About the Role We are looking for Freelance Consultant Trainers to support a global training project for a leading automotive brand. The objective is to build a pool of experienced trainers across several key markets to ensure high-quality local delivery. This is a freelance opportunity, with the goal of establishing a reliable pool of trainers for ongoing collaboration on this project. Markets & Languages Europe: German-speaking trainers (Germany, Austria, or Switzerland preferred), Polish-speaking trainers (preferred location Poland) Americas: Brazilian Portuguese-speaking trainers (Preferred location: Brazil) What You Will Be Doing Deliver in-class and/or remote training sessions Facilitate interactive workshops with a strong focus on engagement and participation Engage confidently with client-facing teams and senior stakeholders Potential involvement in Train-the-Trainer sessions. Adapt training delivery to local market context while maintaining global standards Requirements What We Are Looking For Senior-level Customer Experience trainer Strong experience in the automotive industry (premium/luxury preferred) or a relevant related industry Proven experience in training delivery and workshop facilitation Comfortable engaging managers and senior stakeholders Ability to deliver interactive training formats, not limited to presentations Fluent in the local language of the market, plus a good level of English Project Scope & Timeline Scope: Training delivery (in-class and/or remote), with potential involvement in Train-the-Trainer. Why Join Us You will be part of a global network of trainers working on premium automotive projects, delivering impactful learning experiences and collaborating with international teams in a dynamic environment.

Location: United States, Los Angeles, CA Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. IT Support Coordinator (Contract Role) Los Angeles, CA *12-month contract The IT Support Coordinator is capable of prioritizing, triaging and being the first point of contact for tickets in the IT Support queue. Organization and customer service skills are key in this role. RESPONSIBILITIES Coordination with IT Support to balance workload. Monitor queues of staff for issues needing responses. Monitor unassigned queue to ensure prompt responses within SLA. Communicate with customers as required: gathering additional information, informing them of changes. Improve customer service, perception, and satisfaction with fast turnaround of customer requests. Escalate service requests to appropriate teams as necessary. Assists in day-to-day IT queue support operations with some supervision Provide first-level basic support for end user issues A point of contact to the customer for all types of service requests. Maintains documentation with updates and changes Triage service requests to address urgency and scope of impact. Update KPI Dashboards weekly. Develops and reports on JIRA dashboard analytics to drive support performance improvements Work across other studios to bring ticket handling improvements and optimization across PSS REQUIRED SKILLS Basic computer and operating system skills Must be able to learn quickly in a highly technical, fast paced and deadline intensive environment Excellent written and oral communication skills are required Experience in a role involving direct customer contact (internal and external customers) Ability to work in a team and communicate effectively. Experience with Jira Service Management or other IT Service Management (Ticketing) tools NICE-TO-HAVE SKILLS CompTIA A+ Certification Self-starter and ability to work with limited supervision Degree in an IT associated field of study At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more. The estimated base pay range for this role is listed below. $36 — $50 USD Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice (where applicable) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.