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Location: Karachi, Pakistan (Karachi) Workplace: hybrid We are looking for a proactive and detail-oriented Account Agent to join the inDrive Couriers team. You will work closely with our business clients, handling day-to-day account operations, addressing inquiries, and ensuring high service quality and client satisfaction. Contract-based position. Key Responsibilities Conduct daily outbound calls to business clients to provide ongoing support and operational assistance related to inDrive Couriers' services Build, manage, and maintain long-term relationships with key accounts to ensure high customer satisfaction and retention Hold regular meetings with clients to understand their needs, gather feedback, share product updates, and explore new collaboration opportunities Collect, document, and analyze client feedback to help improve service quality Assist clients with inquiries, issues, and service-related incidents, ensuring timely resolution Handle incoming calls and requests from business clients in a professional and solution-oriented manner Skills, Knowledge and Expertise 1–3 years of experience in account management or a related field Strong negotiation and communication skills Proficiency in Google Sheets Excellent knowledge of the local market Ability to work independently and manage multiple priorities in a fast-paced environment Based in Lahore, Karachi, or Islamabad Fluency in Urdu and English Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Manchester, United Kingdom Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. The Company Deliveroo is a multi-award winning, international food business and one of the most successful recent technology companies to come out of the UK.  We are on a mission to transform the way customers eat, just as Airbnb has for travel and Amazon has for e-commerce. Our aim is to bring great food to customers as fast as possible and in less than 30 minutes. Whether you want Pad Thai in the evening, a salad at lunch or forgot some key grocery items, we’ve got it covered. The Team The Small Medium Business (SMB) teams are responsible for Deliveroo’s relationships with thousands of independent restaurant and retail partners that operate on the Deliveroo marketplace in a number of markets across Europe, ensuring that they continue to grow and operate efficiently. The SMB team spans the full life-cycle of partner interactions from initial acquisition, on-boarding, reactive support and proactive account management. The Sales team is the start of our funnel, consisting of inbound and outbound teams for all of Deliveroo’s EU markets (UK, Ireland, France, Italy and Belgium), across the restaurant, grocery and retail verticals. The Role As a Sales Operations Manager you will oversee and develop high-performing operational teams while designing and delivering long-term strategic frameworks to enhance commercial performance. As an Operations Manager, you will work closely with the function leads to ensure the operation is both efficient and high performing. You will strive for excellence by understanding stakeholder requirements and support on delivering operational initiatives that drive performance. Based in Manchester, 3 days a week onsite. Core Responsibilities Operational Leadership Guide daily activities across operational functions, ensuring quality and quantity of sales volume, adherence to performance targets, and seamless cross-team collaboration Championing change and leading on identifying new ways of working in collaboration with other Deliveroo functions to ensure we have the right tools and content to support our agents in delivering the right partner outcomes Coach, mentor, and develop team members, cultivating an inclusive and accountable environment focused on continuous improvement. Strategic Planning Define and translate medium to long-term strategies into actionable business plans that drive commercial objectives—such as revenue growth, profitability, and efficiency. Monitor KPIs and financial metrics, using insights to adjust processes, manage risk, and support strategic decision-making and effective planning processes Collaborate with senior leadership to align commercial strategy with operational capabilities and resource allocation Stakeholder Engagement & Communication Drive transformation and continuous improvement initiatives, integrating new technologies and operational models that support commercial targets. Communicate strategic plans, performance trends, and operational insights to executive teams, commercial partners, and frontline staff What You’ll Be Doing Supporting the day-to-day Contact Centre operations ensuring the teams are set up for success in order to deliver our monthly, quarterly and annual commercial objectives Designing and implementing new strategic initiatives across the centre ensuring cross functional alignment and coaching teams to embed new ways of working. Delivering the operational strategy for the EU hub, ensuring local programs are executed efficiently including but not limited to implementation of product launches, identifying skill gaps, creating and implementing local incentives that drive performance. Championing change and leading on identifying new ways of working in collaboration with other Deliveroo functions to ensure we have the right tools and content to support our agents in acquiring new partners Partnering with the central teams to build robust plans that support driving change in the hub; through better engagement, improved efficiencies or increased capabilities. Acting as a mentor and senior lead to junior Team Leads. Collaborate with Learning and Development to ensure content of training materials and programmes is of maximum value to staff The Candidate This is a fast-paced role which will require an individual that can balance a number of competing priorities whilst remaining focused on core performance indicators. The candidate will be passionate about delivering initiatives that drive performance across the operation and will be someone who is innovative in their approach. The successful candidate will have a keen eye for detail and will be someone who has strong stakeholder management skills. The required skills include: Good organisational skills with the ability to balance multiple priorities in a live operational environment Strong written and verbal communication skills Proven ability to lead and deliver complex plans against deadlines ensuring a clear prioritisation model is implemented Strong eye to detail with proven ability to think outside of the box in order to create long term solutions A self-starter; proactive & always thinking of what the next step needs to be in order to future proof Exceptional stakeholder management, with resilience & maturity to face challenges from senior members of the business & deliver a positive outcome The desired experiences include: Minimum 3 years of experience in function that is focused on driving performance improvements Minimum 5 years in people leadership roles Experience working within Contact Centre environments Experience within high velocity sales management role, able to gain insight from the ear test as well as through data and feedback Why Deliveroo? Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, seeking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .

Location: New York, NY (HQ) Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role Ramp is building the Private Equity channel into one of the company's most significant sources of enterprise growth. Sponsors and their operating teams shape how portfolio companies run finance, and when they standardize on a platform, they do it across dozens of companies at once. This role will be focused on managing the largest funds in the market. You will own a book of the most strategic PE firms Ramp works with, many of which have multiple investment investment strategies, fund vehicles, and GP stakes businesses under a single name. Each one likely has a different operating partner for each strategy, a deal team with its own relationships, and portfolio CFOs who make the final call. Your job is to know all of them, keep every thread moving, and turn that access into measurable adoption across their portfolios. It is a high-volume, high-stakes book. The work is relentless relationship management paired with genuine commercial discipline, and it carries the highest CP goal on the channel team. There are only a handful of these seats at Ramp, and real executive visibility comes with them. What You'll Do - Own a book of upmarket and megafund PE partners, serving as their primary relationship owner at Ramp. - Multi-thread across each firm: operating partners by strategy, deal teams, platform and portfolio operations leaders, and portfolio-company CFOs. - Run disciplined portfolio analysis to find where Ramp can create value, and work with Account Executives to convert that into pipeline. - Generate and own qualified pipeline against an aggressive CP target, prioritizing the large opportunities that move the number. - Negotiate custom partnership structures where they make sense, including adoption commitments, and hold the line where terms do not work for Ramp. - Partner with Events, Growth, Marketing, and Finance to deliver sponsorships, webinars, executive dinners and the collateral your partners ask for. - Build and maintain the operating system behind the book: relationship maps, portfolio analysis, follow-ups and next steps across a large partner set on a tight touch cycle - Use AI to automate research, portfolio mapping, call prep and follow-through so the book scales beyond what manual effort allows What You Need - A track record of carrying and hitting a high quota in a commercial role. Outbound sales development, account executive, or partnerships backgrounds all work. - Deep working knowledge of how a private equity firm is structured, including the distinct roles of operating partners, deal teams, and portfolio leadership. - Demonstrated ability to build and expand relationships across a large, complex organization. - Exceptional organization and agency. History of managing a large book without dropping threads, continual follow-up, and navigating complex organizations. - Comfort negotiating directly with sophisticated counterparts, and the judgment to know when to walk away. - A practical, self-directed approach to AI. You build your own workflows rather than waiting for tooling. - Strong cross-functional instincts across events, growth, marketing and finance. Ability to work dynamically with others internally to drive results. - Willingness to travel frequently and to work from our New York office. CT or NJ with an in-office commitment also works, and we are open to relocation Nice to Haves - Experience partnering with or selling to private equity firms and their portfolio companies. - Experience at a company with an established channel sales motion. - Fintech, payments, expense management, or CFO-software background. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: Manila, Metro Manila, Philippines About Bamboo Works We're Bamboo Works , a growing international recruitment and staffing firm helping businesses around the world build high-quality remote teams. Our focus is simple: quality over quantity, long-term partnerships, and delivering real value through exceptional talent. As we continue to scale, we're looking for an experienced, commercially driven Sales Executive who can take ownership of new business opportunities, conduct discovery calls, and convert prospective clients into successful staffing partnerships. This is a hands-on, results-driven sales role for someone who already understands the staffing industry and knows how to sell remote staffing solutions. We're looking for someone who can hit the ground running from day one. You'll need to be confident conducting client meetings, identifying hiring needs, presenting staffing solutions, and closing deals independently. We're not necessarily looking for a senior sales consultant or someone with extensive enterprise sales experience. What matters most is your proven track record of selling staffing services, conducting discovery calls, and closing deals , particularly for roles such as Virtual Assistants, Executive Assistants, Social Media Managers, Graphic Designers, and similar remote professionals. Position Details Engagement Type: Full-Time (open to an initial Part-Time arrangement for the right candidate) Schedule: EU/US-aligned working hours Location: Remote – Philippines or South Africa Engagement: Independent Contractor Compensation: USD $1,200 - $1,600/month for full-time engagement, plus performance-based commissions and incentives What You'll Do Conduct introductory and discovery calls with prospective clients, understand their hiring needs, and confidently present Bamboo Works' remote staffing solutions. Manage the full sales cycle, from initial engagement and qualification through to closing and client onboarding handover. Handle inbound leads generated through advertising, email campaigns, and other lead-generation initiatives. Proactively identify and pursue additional business opportunities through outbound prospecting, networking, referrals, and other sales strategies. Focus on closing staffing engagements for roles such as Virtual Assistants, Executive Assistants, Social Media Managers, Graphic Designers, and other administrative, creative, and operational positions. Lead client conversations independently, including understanding requirements, aligning expectations, explaining our service model, and agreeing on next steps. Follow up with prospective clients, address objections, and move opportunities toward conversion. Coordinate with the Client Success and Recruitment teams to ensure a smooth transition once a client is secured. Maintain an organized sales pipeline and accurate records of meetings, opportunities, and conversions. Manage a high volume of sales activity, with an expectation of 20+ client meetings per week and a target of at least 5 new clients or staffing seats per month . Contribute to building a consistent and scalable pipeline of new business opportunities. What We're Looking For Proven sales experience within a staffing, recruitment, or remote staffing agency is essential (at least 2 years). A few years of relevant experience in business development or sales, with a demonstrated track record of independently conducting discovery calls and closing staffing deals. Direct experience selling staffing solutions for roles such as VAs, EAs, Social Media Managers, Graphic Designers, or similar positions. Strong understanding of the staffing sales process, from client discovery and qualification through to closing and handover. Ability to step into client-facing meetings immediately , with minimal training or supervision. Experience handling both inbound sales opportunities and proactive outbound business development. Excellent English communication, presentation, and interpersonal skills. Strong ability to build rapport, identify client needs, handle objections, and convert opportunities into paying clients. Highly proactive, self-motivated, organized, and commercially driven, with a strong sense of ownership and accountability. Comfortable working independently in a fully remote environment while collaborating with internal teams. Proven, measurable sales results , including closed deals, client acquisition, or staffing seats secured. Nice-to-Haves Experience selling offshore or outsourced staffing solutions to US-based clients. An existing professional network of prospective clients or referral partners. Familiarity with CRM systems, sales pipeline management, and automated lead-generation processes. Why Join Bamboo Works? At Bamboo Works, we believe great salespeople should have the opportunity to directly benefit from the business they bring in. You'll join a growing international staffing company with an established recruitment delivery team, ongoing lead-generation initiatives, and a clear opportunity to contribute to our continued expansion. You'll have access to inbound opportunities while also having the freedom to leverage your own network, prospecting strategies, and business development initiatives. Our compensation structure combines a base rate with significant performance-based earning opportunities , rewarding successful client acquisition and closed deals. We're looking for someone who enjoys sales, thrives in a high-performance environment, and wants to play a meaningful role in growing an international staffing business. If you've successfully sold staffing services before, are confident running discovery calls, and have the results to back it up, we'd love to hear from you. Recruitment Process Initial Interview (HR & Recruitment Lead) Final Interview (Co-Founders)

Location: Cape Town, South Africa About Bamboo Works We're Bamboo Works , a growing international recruitment and staffing firm helping businesses around the world build high-quality remote teams. Our focus is simple: quality over quantity, long-term partnerships, and delivering real value through exceptional talent. As we continue to scale, we're looking for an experienced, commercially driven Sales Executive who can take ownership of new business opportunities, conduct discovery calls, and convert prospective clients into successful staffing partnerships. This is a hands-on, results-driven sales role for someone who already understands the staffing industry and knows how to sell remote staffing solutions. We're looking for someone who can hit the ground running from day one. You'll need to be confident conducting client meetings, identifying hiring needs, presenting staffing solutions, and closing deals independently. We're not necessarily looking for a senior sales consultant or someone with extensive enterprise sales experience. What matters most is your proven track record of selling staffing services, conducting discovery calls, and closing deals , particularly for roles such as Virtual Assistants, Executive Assistants, Social Media Managers, Graphic Designers, and similar remote professionals. Position Details Engagement Type: Full-Time (open to an initial Part-Time arrangement for the right candidate) Schedule: EU/US-aligned working hours Location: Remote – Philippines or South Africa Engagement: Independent Contractor Compensation: USD $1,200 - $1,600/month for full-time engagement, plus performance-based commissions and incentives What You'll Do Conduct introductory and discovery calls with prospective clients, understand their hiring needs, and confidently present Bamboo Works' remote staffing solutions. Manage the full sales cycle, from initial engagement and qualification through to closing and client onboarding handover. Handle inbound leads generated through advertising, email campaigns, and other lead-generation initiatives. Proactively identify and pursue additional business opportunities through outbound prospecting, networking, referrals, and other sales strategies. Focus on closing staffing engagements for roles such as Virtual Assistants, Executive Assistants, Social Media Managers, Graphic Designers, and other administrative, creative, and operational positions. Lead client conversations independently, including understanding requirements, aligning expectations, explaining our service model, and agreeing on next steps. Follow up with prospective clients, address objections, and move opportunities toward conversion. Coordinate with the Client Success and Recruitment teams to ensure a smooth transition once a client is secured. Maintain an organized sales pipeline and accurate records of meetings, opportunities, and conversions. Manage a high volume of sales activity, with an expectation of 20+ client meetings per week and a target of at least 5 new clients or staffing seats per month . Contribute to building a consistent and scalable pipeline of new business opportunities. What We're Looking For Proven sales experience within a staffing, recruitment, or remote staffing agency is essential (at least 2 years). A few years of relevant experience in business development or sales, with a demonstrated track record of independently conducting discovery calls and closing staffing deals. Direct experience selling staffing solutions for roles such as VAs, EAs, Social Media Managers, Graphic Designers, or similar positions. Strong understanding of the staffing sales process, from client discovery and qualification through to closing and handover. Ability to step into client-facing meetings immediately , with minimal training or supervision. Experience handling both inbound sales opportunities and proactive outbound business development. Excellent English communication, presentation, and interpersonal skills. Strong ability to build rapport, identify client needs, handle objections, and convert opportunities into paying clients. Highly proactive, self-motivated, organized, and commercially driven, with a strong sense of ownership and accountability. Comfortable working independently in a fully remote environment while collaborating with internal teams. Proven, measurable sales results , including closed deals, client acquisition, or staffing seats secured. Nice-to-Haves Experience selling offshore or outsourced staffing solutions to US-based clients. An existing professional network of prospective clients or referral partners. Familiarity with CRM systems, sales pipeline management, and automated lead-generation processes. Why Join Bamboo Works? At Bamboo Works, we believe great salespeople should have the opportunity to directly benefit from the business they bring in. You'll join a growing international staffing company with an established recruitment delivery team, ongoing lead-generation initiatives, and a clear opportunity to contribute to our continued expansion. You'll have access to inbound opportunities while also having the freedom to leverage your own network, prospecting strategies, and business development initiatives. Our compensation structure combines a base rate with significant performance-based earning opportunities , rewarding successful client acquisition and closed deals. We're looking for someone who enjoys sales, thrives in a high-performance environment, and wants to play a meaningful role in growing an international staffing business. If you've successfully sold staffing services before, are confident running discovery calls, and have the results to back it up, we'd love to hear from you. Recruitment Process Initial Interview (HR & Recruitment Lead) Final Interview (Co-Founders)

Location: Central Europe; Portugal; Germany; Spain Workplace: Remote SplitMetrics is a global software company offering an ecosystem of products and services that serve as a growth engine for top mobile-first businesses worldwide. Our ecosystem includes: - SplitMetrics Acquire, a platform for automating and optimizing Apple Ads.  - SplitMetrics Agency, a full-service mobile marketing agency staffed by top experts. - SplitMetrics Optimize, an A/B testing platform recognized as the ASO Tool of the Year. - App Radar by SplitMetrics: an ASO platform with advanced keyword and competitor insights. WHY SPLITMETRICS?  - For over 11 years, we’ve been at the forefront of the mobile marketing industry, building an ecosystem of market-leading technologies. - An Apple Ads Partner, SplitMetrics is the 1st company to build the Apple Ads management platform.  - Working with top mobile companies and brands globally: Skyscanner, Glovo, Flo, Babbel, Wooga and many more. - Generating an impressive transaction volume, with over $1 billion in ad spend flowing through our ecosystem. - Integrated AI into our strategic approach since 2023. - Effectively collaborate across 20+ countries with a remote-first and supportive culture. As an Account Executive EMEA/MENA, you will be responsible for the growth of our enterprise accounts in the region, ensuring all key metrics are delivered. With identified accounts, you will ensure revenue growth, customer success, and long-term customer partnership. In addition, you will provide direction and recommendations to the extended territory team and leadership to increase the region's efficiencies, structure, and strategy, ensuring individual and group success. YOU WILL BE ACCOUNTABLE FOR EXCELLENCE TO: - Own the full sales cycle from prospecting and qualification through trial, negotiation, closing, and handover. - Consistently achieve and exceed new business targets. - Build and manage a healthy pipeline through self-generated opportunities. - Develop territory strategy and specific account plans, expand install base and acquire net new customers, create and execute demand generation plans within a territory, and be accountable for all aspects of taking down the number as if you genuinely owned SplitMetrics. - Create a strong partnership with BDR, Marketing, Solutions, Product, Customer Success, Leadership and Legal to win strategic accounts. - Leverage internal and external tools to maximize customer information – Maximize success with a world-class SaaS toolkit (access to Gong, Hubspot, Linkedin Sales Navigator, AppMagic), and provide feedback on products regarding customers' issues and competitive trends. - Represent the company at industry events and conferences, building relationships and generating new business opportunities. - Maintain strong deal hygiene, forecasting accuracy, and CRM discipline. - Take ownership of performance, continuously improve sales skills, and actively seek and apply coaching and feedback. ABOUT YOU: We want to meet individuals passionate about the mobile marketing world, who have experience working with app publishers, agencies and brands and have a track record in owning large multi-year deals from end to end. - 3+ years of experience in sales roles, with a strong track record in mobile marketing or advertising technology. - A genuine passion for closing the deals with a ruthless focus on a customer. - Proven ability to sell complex SaaS solutions to multiple stakeholders and senior decision-makers. - A systematic approach in sales (MEDDIC). - Strong experience in outbound prospecting and pipeline generation. - A commitment to being an adviser and business development partner for a customer. - A consultative selling mindset - able to challenge customer thinking, uncover underlying business needs, and position solutions based on value and business impact. - Highly accountable, proactive, and results-oriented, with a strong sense of ownership. - Excellent written and verbal communication skills. - Curious, creative thinker, and open-minded character with a passion for challenges. - Strong understanding of the mobile marketing, app growth, and advertising ecosystem, with a genuine curiosity to continuously follow industry trends, market shifts, competitors, and emerging technologies. - Fluent English. WHAT IS THERE FOR YOU? - Time Off: Vacation and public holidays following your country's regulations. Additional PTOs annually for personal rejuvenation. - Health and Wellness: Medical insurance or health care compensation. Paid sick leave to prioritize your well-being. - Professional Development: Top online/offline conferences and mobile industry events. Internal courses for continuous professional development. - Performance and Growth: Micro-management-free and supportive management style. Semi-annual performance review sessions. New career opportunities through our internal mobility program. - Team Engagement: Corporate online events and offline team retreats. Collaboration between teams through shared OKRs. Environment conducive to open dialogue and constructive feedback. - Work Flexibility: Flexible working schedule for a better work-life balance. Remote-first working environment. - Workspace Options: Coworking costs coverage program. Office hubs in key locations for a convenient and productive work environment. OUR CULTURE At SplitMetrics, our values are not just words — they guide everything we do. To achieve our ambitious goals and maintain success, we stand united by our core behaviors: - Move Fast - Get Sh*t Done - Build Together - Strive for Transparency - Own What You Do - Learn + Share = Excel Remote Hiring Guidelines: At SplitMetrics, we welcome team members from various countries. While all our roles are remote, certain positions may have specific eligibility requirements based on location. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

Location: (Multiple States), United States Improvado is an AI-powered marketing data platform built for mid-market and enterprise teams. We help companies automate complex marketing data workflows, unify data at scale, and surface insights through BI and AI. Brands like ASUS, Docker, Activision, and H&R Block rely on us to simplify analytics and improve marketing performance. We’re a fast-growing Series A startup backed by $34M in funding and driven by a team that moves fast, stays curious, and cares about high-quality execution. About the role The Account Executive uncovers business pains, articulates ROI, and builds the business case that helps prospects modernize how their marketing data works. You'll own a territory end to end — from first outreach to signed contract. Your buyers are marketing leaders, marketing ops and RevOps, and the data and analytics teams behind them. Some come to us; many you'll go and find yourself. It's a consultative, multi-stakeholder sale with a technical validation stage, so you'll work closely with our Sales Engineers along the way. Responsibilities Achieve a quarterly revenue quota across new business and expansion in your territory. Proactively generate new pipeline — you'll be expected to self-source at least 35% of your own opportunities, not just work inbound. Own the full sales cycle: discovery, demo, technical validation with a Sales Engineer, business case and ROI, executive presentation, negotiation and close. Build multi-threaded relationships — bring the technical evaluator, the budget owner, and your champion into the process early rather than running a deal through a single contact. Qualify with discipline. Confirm budget, decision path, and the real cost of doing nothing before pulling in technical resources — and walk away early from deals that aren't a fit. Become an expert at using Improvado's software, and at the marketing problems it solves. Coordinate the internal resources needed to win — Sales Engineering, Marketing, Customer Success — and keep every deal moving. Keep the CRM accurate and forecast honestly. Use AI in your day-to-day workflow — account research, call prep, follow-ups, first drafts. We'll expect you to work the way the company works. Leverage your creativity, intellect, and attitude in order to win new business. Qualifications 5+ years in a quota-carrying, full-cycle SaaS Account Executive role. 2+ years of experience in the MarTech/AdTech space. A track record of carrying and hitting a significant annual quota — you can walk through your numbers year by year with real examples. Experience selling to large enterprise organizations with multiple stakeholders and formal buying processes. Real outbound prospecting experience — you've built pipeline from scratch, not only worked inbound. Familiarity with ad platforms and the digital marketing funnel, and the metrics marketers are measured on. Comfortable in a technical sale — you can hold a credible conversation with a data team and then reframe it for a marketing leader. Experience in successfully initiating sales cycles with C-level executives. Ability to thrive in a constantly changing and evolving work environment. Emotional intelligence, natural curiosity, strong listening skills, and coachability. Superior communication and organizational skills. Comfortable with a modern sales stack (CRM, call recording and coaching tools, prospecting and enrichment tools, LinkedIn Sales Navigator) and with using AI tools in your own workflow. Experience working in a startup. Nice to have Experience selling to or working inside agencies. Formal training in a qualification methodology (MEDDIC / MEDDPICC or similar). What We Offer: Remote-first environment Competitive compensation Medical and dental benefits 401K plan Unlimited PTO Paid holidays Professional development reimbursement

Location: (Multiple States), United States About Improvado Improvado is an AI-powered marketing data platform built for mid-market and enterprise teams. We help companies automate complex marketing data workflows, unify data at scale, and surface insights through BI and AI. Brands like Genentech, T-Mobile, Activision, and H&R Block rely on us to simplify analytics and improve marketing performance. We’re a fast-growing Series A startup backed by $34M in funding and driven by a team that moves fast, stays curious, and cares about high-quality execution. About the Role Improvado is hiring a Go-to-Market Engineer to build and run the engine that generates sales pipeline, then step into deals to help close them. You report directly to the VP of Sales. You’ll build agentic go-to-market loops with the Improvado platform at their core, first for our own sales motion, then for our customers. Our GTM is the lab for what we sell, and you run it. This is a team-of-one role with no SDR layer behind you. That means real ownership: you own outbound cadences, the data and tooling stack, and event follow-up. You work directly with the VP of Sales to design and run go-to-market experiments, on Improvado wherever possible, and you work alongside the demand generation team so outbound and advertising hit the same accounts and people. You identify which current customers to expand and with which products. And you are forward deployed: embedded with prospects and customers, building working use cases in their environment, and packaging the experiments that worked in-house into outcome-based projects Improvado sells. It is a hybrid of growth operator, forward deployed builder, and revenue strategist. Most people come to this role strong in one or two of those areas, and we expect you to grow into the rest. If you have done two and are hungry for the third, keep reading. Why you might love this job Direct line to the VP of Sales: you design experiments together and see the results fast. Your work moves pipeline every week, and nothing disappears into a process. You build real, working things on a real platform, for us and for customers. A clear path: become an Improvado expert who builds agentic GTM systems and delivers them to customers. What You’ll Do Outbound pipeline generation Design, build, and run multi-channel outbound cadences (email, LinkedIn, phone) targeting enterprise marketing and data leaders and agency executives (agencies manage data for many brands at once, so one agency win can open several accounts) Write and continuously test messaging, subject lines, and personalization at scale, including AI-assisted personalization Own deliverability, sending infrastructure, and domain health Sales and marketing alignment Work with the demand generation team so outbound and advertising target the same accounts, personas, and buying committees, with one shared target account list Build the operating rhythm between sales and marketing: shared definitions, a common view of account engagement, and a feedback loop from deals back into campaigns Partner with marketing on content and offers; own the sourced-pipeline number on the outbound side Go-to-market experimentation with the VP of Sales Design and run go-to-market experiments with the VP of Sales: messaging by buyer persona, channels, offers, signals, and workflows, each with a hypothesis, a measurement, and a scale-or-kill decision Run them on Improvado wherever possible, so our own go-to-market is the lab for what we sell Maintain a messaging playbook per persona that outbound, advertising, and account executives all draw from, and share results with marketing on a regular cadence Customer expansion Analyze the customer base to identify which accounts we should be upselling and which Improvado products fit each Build expansion plays with Customer Success and account executives, and run the outbound layer of those plays Tooling and data Own the go-to-market tech stack: sequencing, enrichment, intent data, CRM hygiene, and the integrations between them Build and maintain target account lists and contact data with enrichment waterfalls and signal-based triggers Automate the repetitive parts of prospecting so one person operates like a team Event follow-up Run pre-event targeting and outreach for conferences and field events Convert attendees, booth visitors, and scanned leads into qualified meetings within days, not weeks Forward deployed with prospects and customers Learn the Improvado platform deeply: connectors, data models, the AI agent, and dashboards Embed with prospects and customers on active opportunities and expansions to build working go-to-market and marketing-data use cases in their environment. Ship something they use, not a demo Carry what you learn in customer environments back into our own experiments, outbound targeting, and messaging Package and sell what works Turn successful in-house experiments into packaged, outcome-based projects that Improvado sells to customers: the outcome, the data required, the build, and the delivery path Help account executives position and scope those projects as part of the Improvado offer, and deliver the first ones yourself Measurement Track pipeline sourced and influenced by channel, cost per qualified meeting, and conversion through each stage Share a short daily update with the VP of Sales (a quick async summary of numbers and learnings, not a long report) and stop what isn’t working quickly Who You Are 4 or more years in a pipeline-generating or growth role at a B2B SaaS company: outbound, demand generation, growth, revenue operations, or forward deployed / implementation work, ideally more than one of these You have personally built outbound cadences that booked meetings with enterprise buyers, and you can show the numbers You have designed and run structured go-to-market experiments with a clear hypothesis and measurement, and you can tell the story of one that worked and one you killed You have taken something that worked internally and turned it into something a customer paid for You have worked across the sales and marketing boundary and know what it takes to get both teams targeting the same accounts Technical enough to work with APIs, webhooks, SQL, and data pipelines, and to build on a data platform inside a customer’s environment Fluent with AI tools for research, personalization, and automation, and interested in building agents, not just using them Comfortable being a team of one: you set your own priorities, build your own systems, and do not wait for an SDR or an ops team Strong writer. Your emails get replies Curious about marketing data and analytics: you want to understand how a CMO measures performance, not just who to email (we’ll teach you the platform; the curiosity has to be yours) Nice to have Experience selling or marketing to agencies or enterprise marketing teams Background in marketing analytics, ETL, data warehousing, or business intelligence Forward-deployed, implementation, or professional services experience at a data or AI company Experience with customer expansion or account-based programs Hands-on experience building AI agents or automated workflows with LLMs Experience running pre- and post-event programs for conferences Early-stage startup experience, Series A to C Don’t tick every box? Apply anyway. This role combines skills that rarely sit in one person, so we are looking for strong overlap, not a perfect match. What We Offer Compensation: OTE $156,000 – $216,000 USD per year. Final offer depends on experience and skills. Remote-first environment Medical and dental benefits 401(k) plan Unlimited PTO Paid holidays Professional development reimbursement

Location: Costa Rica Company: Angel City VA Position: Call Center Agent - Insurance Verification and Medical Scheduler Location: Remote (Preferably LATAM) Type: Full-Time, Long-Term Position Schedule: 9:30 AM to 6:00 PM PST Pay Rate: $7 per hour About Us: Angel City VA is dedicated to providing exceptional support services to our clients. We are currently looking for a dedicated Call Center Agent specializing in insurance verification and medical scheduling to join our team. If you are bilingual in English and Spanish, have a strong background in insurance and scheduling, and are seeking a long-term role, we want to hear from you! Key Responsibilities: Conduct insurance verifications efficiently and accurately. Schedule medical appointments and manage scheduling conflicts. Handle inbound and outbound calls professionally. Provide excellent customer service to patients and healthcare providers. Maintain detailed and organized records of interactions and transactions. Requirements: Experience: Must have prior experience in insurance verification and medical scheduling. Language: Must be fluent in both English and Spanish. Availability: Must be available to work full-time from 9:30 AM to 6:00 PM PST. This position requires full commitment; candidates cannot have a second job. Long-Term Commitment: We are looking for candidates who are interested in a long-term position, not short-term employment. What We Offer: Competitive pay rate of $7 per hour. Opportunity to work with a dynamic and supportive team. Long-term employment with room for growth and development. If you meet the above requirements and are ready to embark on a long-term career with us, please send your resume and a brief cover letter detailing your experience and why you would be a great fit for this role to [email address]. Angel City VA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Apply today and take the next step in your career with Angel City VA!

Location: Dominican Republic Company: Angel City VA Position: Call Center Agent - Insurance Verification and Medical Scheduler Location: Remote (Preferably LATAM) Type: Full-Time, Long-Term Position Schedule: 9:30 AM to 6:00 PM PST Pay Rate: $7 per hour About Us: Angel City VA is dedicated to providing exceptional support services to our clients. We are currently looking for a dedicated Call Center Agent specializing in insurance verification and medical scheduling to join our team. If you are bilingual in English and Spanish, have a strong background in insurance and scheduling, and are seeking a long-term role, we want to hear from you! Key Responsibilities: Conduct insurance verifications efficiently and accurately. Schedule medical appointments and manage scheduling conflicts. Handle inbound and outbound calls professionally. Provide excellent customer service to patients and healthcare providers. Maintain detailed and organized records of interactions and transactions. Requirements: Experience: Must have prior experience in insurance verification and medical scheduling. Language: Must be fluent in both English and Spanish. Availability: Must be available to work full-time from 9:30 AM to 6:00 PM PST. This position requires full commitment; candidates cannot have a second job. Long-Term Commitment: We are looking for candidates who are interested in a long-term position, not short-term employment. What We Offer: Competitive pay rate of $7 per hour. Opportunity to work with a dynamic and supportive team. Long-term employment with room for growth and development. If you meet the above requirements and are ready to embark on a long-term career with us, please send your resume and a brief cover letter detailing your experience and why you would be a great fit for this role to [email address]. Angel City VA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Apply today and take the next step in your career with Angel City VA!

Location: Colombia Company: Angel City VA Position: Call Center Agent - Insurance Verification and Medical Scheduler Location: Remote (Preferably LATAM) Type: Full-Time, Long-Term Position Schedule: 9:30 AM to 6:00 PM PST Pay Rate: $7 per hour About Us: Angel City VA is dedicated to providing exceptional support services to our clients. We are currently looking for a dedicated Call Center Agent specializing in insurance verification and medical scheduling to join our team. If you are bilingual in English and Spanish, have a strong background in insurance and scheduling, and are seeking a long-term role, we want to hear from you! Key Responsibilities: Conduct insurance verifications efficiently and accurately. Schedule medical appointments and manage scheduling conflicts. Handle inbound and outbound calls professionally. Provide excellent customer service to patients and healthcare providers. Maintain detailed and organized records of interactions and transactions. Requirements: Experience: Must have prior experience in insurance verification and medical scheduling. Language: Must be fluent in both English and Spanish. Availability: Must be available to work full-time from 9:30 AM to 6:00 PM PST. This position requires full commitment; candidates cannot have a second job. Long-Term Commitment: We are looking for candidates who are interested in a long-term position, not short-term employment. What We Offer: Competitive pay rate of $7 per hour. Opportunity to work with a dynamic and supportive team. Long-term employment with room for growth and development. If you meet the above requirements and are ready to embark on a long-term career with us, please send your resume and a brief cover letter detailing your experience and why you would be a great fit for this role to [email address]. Angel City VA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Apply today and take the next step in your career with Angel City VA!

Location: Philippines Company: Angel City VA Position: Insurance Verification and Medical Scheduler Location: Remote (Preferably LATAM) Type: Full-Time, Long-Term Position Schedule: 9:30 AM to 6:00 PM PST Pay Rate: $7 per hour About Us: Angel City VA is dedicated to providing exceptional support services to our clients. We are currently looking for a dedicated Call Center Agent specializing in insurance verification and medical scheduling to join our team. If you are bilingual in English and Spanish, have a strong background in insurance and scheduling, and are seeking a long-term role, we want to hear from you! Key Responsibilities: Conduct insurance verifications efficiently and accurately. Schedule medical appointments and manage scheduling conflicts. Handle inbound and outbound calls professionally. Provide excellent customer service to patients and healthcare providers. Maintain detailed and organized records of interactions and transactions. Requirements: Experience: Must have prior experience in insurance verification and medical scheduling. Language: Must be fluent in both English and Spanish. Availability: Must be available to work full-time from 9:30 AM to 6:00 PM PST. This position requires full commitment; candidates cannot have a second job. Long-Term Commitment: We are looking for candidates who are interested in a long-term position, not short-term employment. What We Offer: Competitive pay rate of $7 per hour. Opportunity to work with a dynamic and supportive team. Long-term employment with room for growth and development. If you meet the above requirements and are ready to embark on a long-term career with us, please send your resume and a brief cover letter detailing your experience and why you would be a great fit for this role to [email address]. Angel City VA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Apply today and take the next step in your career with Angel City VA!

Location: Philippines We are seeking an experienced and customer-focused Call Center Representative to join our healthcare team. The ideal candidate will have strong call center experience, exceptional communication skills, and hands-on experience using eClinicalWorks (eCW). This role is responsible for managing a high volume of inbound and outbound calls, scheduling appointments, assisting patients, documenting interactions accurately, and ensuring an outstanding patient experience. We are specifically looking for an "All-Star" candidate who is proactive, detail-oriented, highly organized, and capable of working independently while maintaining excellent service standards. Key Responsibilities · Handle a high volume of inbound and outbound patient calls professionally and efficiently. · Schedule, reschedule, and cancel appointments accurately within eClinicalWorks (eCW). · Verify patient demographics, insurance information, and contact details. · Document all patient interactions thoroughly and accurately in the EMR system. · Identify urgent patient concerns and escalate appropriately according to established protocols. · Provide exceptional customer service while maintaining empathy, professionalism, and patience. · Follow up on patient inquiries, messages, and assigned tasks in a timely manner. · Maintain accuracy when handling patient information and appointment scheduling. · Adhere to HIPAA and company privacy policies at all times. · Collaborate with providers, medical assistants, and administrative staff to ensure smooth patient care coordination. · Meet established productivity and quality standards. Qualifications · Minimum 2 years of call center experience (healthcare call center experience strongly preferred). · Hands-on experience with eClinicalWorks (eCW) is required. · Excellent verbal and written English communication skills. · Strong customer service and patient relations skills. · Ability to multitask in a fast-paced environment. · Strong attention to detail and organizational skills. · Ability to work independently with minimal supervision. · Proficient with Microsoft Office, Google Workspace, and EMR systems.

Location: Dominican Republic We are seeking an experienced and customer-focused Call Center Representative to join our healthcare team. The ideal candidate will have strong call center experience, exceptional communication skills, and hands-on experience using eClinicalWorks (eCW). This role is responsible for managing a high volume of inbound and outbound calls, scheduling appointments, assisting patients, documenting interactions accurately, and ensuring an outstanding patient experience. We are specifically looking for an "All-Star" candidate who is proactive, detail-oriented, highly organized, and capable of working independently while maintaining excellent service standards. Key Responsibilities · Handle a high volume of inbound and outbound patient calls professionally and efficiently. · Schedule, reschedule, and cancel appointments accurately within eClinicalWorks (eCW). · Verify patient demographics, insurance information, and contact details. · Document all patient interactions thoroughly and accurately in the EMR system. · Identify urgent patient concerns and escalate appropriately according to established protocols. · Provide exceptional customer service while maintaining empathy, professionalism, and patience. · Follow up on patient inquiries, messages, and assigned tasks in a timely manner. · Maintain accuracy when handling patient information and appointment scheduling. · Adhere to HIPAA and company privacy policies at all times. · Collaborate with providers, medical assistants, and administrative staff to ensure smooth patient care coordination. · Meet established productivity and quality standards. Qualifications · Minimum 2 years of call center experience (healthcare call center experience strongly preferred). · Hands-on experience with eClinicalWorks (eCW) is required. · Excellent verbal and written English communication skills. · Strong customer service and patient relations skills. · Ability to multitask in a fast-paced environment. · Strong attention to detail and organizational skills. · Ability to work independently with minimal supervision. · Proficient with Microsoft Office, Google Workspace, and EMR systems.

Location: Dominican Republic Angel City VA is looking for a Bilingual Patient Communication Specialist that serves as a key communication bridge between patients, providers, and clinic staff, ensuring accurate, professional, and culturally sensitive communication in both English and Spanish. This role is responsible for providing real-time verbal interpretation, written translation support, patient communication management, and administrative assistance related to patient care coordination. The ideal candidate will have strong bilingual communication skills, excellent grammar and writing abilities, knowledge of medical terminology, and experience in healthcare communication. This position will support patient interactions through phone calls, SMS messaging, appointment coordination, follow-up communication, and general administrative support while maintaining professionalism, confidentiality, and compliance with healthcare standards. Candidates with medical interpreter certification or formal healthcare translation training are strongly preferred. Essential Duties and Responsibilities Interpretation & Translation: • Provide accurate verbal interpretation between English and Spanish for patients, providers, and clinic staff. • Ensure accurate use of medical terminology in both languages. • Maintain cultural sensitivity and communication clarity in all interactions. Patient Communication Support • Respond to patient SMS messages professionally, accurately, and with proper grammar in both English and Spanish. • Triage patient concerns, inquiries, and communication issues, escalating cases to the appropriate department or clinical team to ensure timely follow-up and resolution. • Handle inbound and outbound patient phone calls. • Assist patients with appointment scheduling, confirmations, follow-ups, referrals, and general inquiries. • Support providers and staff with patient communication needs. Administrative & Clinical Support • Assist with communication workflows related to patient care coordination. • Document communication interactions accurately in clinic systems. • Support administrative tasks related to patient communication and scheduling. • Help manage communication queues to ensure timely responses. • Provide general support to clinical and operational teams as needed. Compliance & Quality Standards • Maintain HIPAA compliance and patient confidentiality at all times. • Ensure all communications meet clinic professionalism and quality standards. • Deliver accurate interpretation and communication support in a fast-paced clinical environment. Qualifications • Fluency in English and Spanish (spoken and written) — required. • Strong grammar, spelling, and professional writing skills in both languages — required. • Medical interpreter certification or healthcare translation certification — strongly preferred. • Previous healthcare, clinic, medical office, or patient communication experience — preferred. • Knowledge of medical terminology in both English and Spanish. • Experience handling phone systems, SMS communication platforms, and patient communication tools. • Strong organizational skills and ability to multitask. • Excellent customer service and interpersonal communication skills. • Proficiency working within the Microsoft ecosystem (Outlook, Teams, Excel, Word, and related tools). • Ability to follow established organizational policies, procedures, communication workflows, and confidentiality standards. Schedule: 1:00 PM - 9:00 PM AST.

Location: Colombia Angel City VA is looking for a Bilingual Patient Communication Specialist that serves as a key communication bridge between patients, providers, and clinic staff, ensuring accurate, professional, and culturally sensitive communication in both English and Spanish. This role is responsible for providing real-time verbal interpretation, written translation support, patient communication management, and administrative assistance related to patient care coordination. The ideal candidate will have strong bilingual communication skills, excellent grammar and writing abilities, knowledge of medical terminology, and experience in healthcare communication. This position will support patient interactions through phone calls, SMS messaging, appointment coordination, follow-up communication, and general administrative support while maintaining professionalism, confidentiality, and compliance with healthcare standards. Candidates with medical interpreter certification or formal healthcare translation training are strongly preferred. Essential Duties and Responsibilities Interpretation & Translation: • Provide accurate verbal interpretation between English and Spanish for patients, providers, and clinic staff. • Ensure accurate use of medical terminology in both languages. • Maintain cultural sensitivity and communication clarity in all interactions. Patient Communication Support • Respond to patient SMS messages professionally, accurately, and with proper grammar in both English and Spanish. • Triage patient concerns, inquiries, and communication issues, escalating cases to the appropriate department or clinical team to ensure timely follow-up and resolution. • Handle inbound and outbound patient phone calls. • Assist patients with appointment scheduling, confirmations, follow-ups, referrals, and general inquiries. • Support providers and staff with patient communication needs. Administrative & Clinical Support • Assist with communication workflows related to patient care coordination. • Document communication interactions accurately in clinic systems. • Support administrative tasks related to patient communication and scheduling. • Help manage communication queues to ensure timely responses. • Provide general support to clinical and operational teams as needed. Compliance & Quality Standards • Maintain HIPAA compliance and patient confidentiality at all times. • Ensure all communications meet clinic professionalism and quality standards. • Deliver accurate interpretation and communication support in a fast-paced clinical environment. Qualifications • Fluency in English and Spanish (spoken and written) — required. • Strong grammar, spelling, and professional writing skills in both languages — required. • Medical interpreter certification or healthcare translation certification — strongly preferred. • Previous healthcare, clinic, medical office, or patient communication experience — preferred. • Knowledge of medical terminology in both English and Spanish. • Experience handling phone systems, SMS communication platforms, and patient communication tools. • Strong organizational skills and ability to multitask. • Excellent customer service and interpersonal communication skills. • Proficiency working within the Microsoft ecosystem (Outlook, Teams, Excel, Word, and related tools). • Ability to follow established organizational policies, procedures, communication workflows, and confidentiality standards. Schedule: 1:00 PM - 9:00 PM AST.

Location: Philippines Position Summary: The Patient Recruiter is responsible for identifying, engaging, and guiding prospective participants through the clinical trial recruitment process. This role serves as the primary point of contact for patient outreach, protocol-specific pre-screening, scheduling, and ongoing follow-up to support enrollment goals across multiple clinical studies. Working closely with Clinical Research Coordinators, investigators, and operational leadership, the Patient Recruiter ensures qualified participants are recruited, informed, and prepared for study participation while delivering an exceptional patient experience. The position operates in a structured, metrics-driven environment where performance is measured by outreach activity, enrollment contribution, patient engagement, pipeline management, documentation quality, and responsiveness. Success in this role requires exceptional communication skills, organization, accountability, attention to detail, and the ability to build trust with prospective participants while consistently executing defined recruitment processes in compliance with Good Clinical Practice (GCP), HIPAA, and organizational standards. Role and Responsibilities: Execute all patient recruitment, outreach, pre-screening, scheduling, and follow-up activities in accordance with study protocols, Good Clinical Practice (GCP), HIPAA, and site standard operating procedures. Maintain accountability for individual recruitment performance metrics, including outreach activity, qualified referrals, enrollment contribution, documentation quality, and follow-up completion. Consistently follow approved recruitment workflows, communication standards, and patient engagement processes to ensure a consistent experience across all studies and locations. Protect patient confidentiality and data integrity by accurately documenting recruitment activities, eligibility discussions, and patient communications in real time. Escalate recruitment barriers, patient concerns, scheduling conflicts, or operational risks promptly to support enrollment goals and study timelines. Customer Experience Serve as the primary point of contact for prospective clinical trial participants, ensuring every interaction is professional, respectful, and patient-centered. Educate prospective participants about clinical research opportunities, study expectations, and participation requirements while maintaining ethical and regulatory standards. Build trust and rapport through consistent communication, active listening, and timely follow-up throughout the recruitment process. Provide a positive, supportive experience that encourages participant engagement while respecting each individual's decision regarding study participation. Collaborate with Clinical Research Coordinators and clinical staff to ensure a seamless transition from recruitment through study enrollment. Technical Performance and Precision Execute high-volume outbound and inbound recruitment activities using approved communication methods, including phone, email, text messaging, physician referrals, and community outreach initiatives. Conduct structured pre-screening interviews using protocol-specific eligibility criteria and approved recruitment scripts. Schedule and coordinate participant screening appointments while maintaining accuracy, efficiency, and minimal scheduling gaps. Maintain an organized recruitment pipeline, ensuring every prospective participant has a documented status, next action, and follow-up timeline. Accurately document all outreach activities, patient communications, scheduling updates, and recruitment outcomes within designated electronic systems. Monitor recruitment metrics, identify trends, and recommend opportunities to improve outreach effectiveness and enrollment performance. Support recruitment initiatives, community engagement activities, physician outreach, and marketing campaigns designed to increase participant awareness and study enrollment. Coordinate closely with Clinical Research Coordinators to ensure qualified participants are appropriately transitioned into the study enrollment process. Identify recruitment challenges and proactively recommend solutions to improve enrollment efficiency and participant retention. Learning and Professional Development Maintain a working knowledge of clinical research processes, study protocols, patient recruitment strategies, and applicable regulatory requirements. Participate in required training and demonstrate the ability to apply new knowledge and recruitment best practices to daily responsibilities. Continuously improve communication, patient engagement, objection handling, and recruitment effectiveness through ongoing coaching and professional development. Seek feedback, monitor individual performance metrics, and implement continuous improvement strategies to enhance recruitment outcomes. Contribute to a collaborative, patient-focused culture that supports operational excellence and continuous improvement. Qualifications Education and Experience Required High school diploma or equivalent required; associate's or bachelor's degree in healthcare, business, communications, marketing, or a related field preferred. Minimum of one (1) year of experience in patient recruitment, healthcare outreach, customer service, healthcare sales, call center operations, clinical research recruitment, or a similar patient-facing role. Demonstrated experience working in a structured, performance-driven environment with measurable goals and accountability. Excellent verbal and written communication skills with the ability to build rapport and effectively engage diverse patient populations. Strong organizational and time management skills with the ability to manage multiple priorities and maintain accurate records. Preferred Experience recruiting participants for clinical research studies or healthcare programs. Knowledge of clinical research processes, Good Clinical Practice (GCP), HIPAA, and patient privacy requirements. Experience using Clinical Trial Management Systems (CTMS), Customer Relationship Management (CRM) systems, Electronic Medical Records (EMR), or similar databases. Experience with patient scheduling, lead management, or healthcare navigation. Bilingual communication skills (English/Spanish) or proficiency in another language reflective of the patient population served Work is performed primarily within a clinical research site environment supporting active clinical trials. The role may require flexibility in scheduling to support study visits, sponsor meetings, or operational deadlines. Prime Clinical Research reserves the right at its discretion to request the employee to perform duties that are not listed. The company may use this position description to evaluate the employee's performance or make other appropriate job-related decisions.

Location: Dominican Republic Position Summary: The Patient Recruiter is responsible for identifying, engaging, and guiding prospective participants through the clinical trial recruitment process. This role serves as the primary point of contact for patient outreach, protocol-specific pre-screening, scheduling, and ongoing follow-up to support enrollment goals across multiple clinical studies. Working closely with Clinical Research Coordinators, investigators, and operational leadership, the Patient Recruiter ensures qualified participants are recruited, informed, and prepared for study participation while delivering an exceptional patient experience. The position operates in a structured, metrics-driven environment where performance is measured by outreach activity, enrollment contribution, patient engagement, pipeline management, documentation quality, and responsiveness. Success in this role requires exceptional communication skills, organization, accountability, attention to detail, and the ability to build trust with prospective participants while consistently executing defined recruitment processes in compliance with Good Clinical Practice (GCP), HIPAA, and organizational standards. Role and Responsibilities: Execute all patient recruitment, outreach, pre-screening, scheduling, and follow-up activities in accordance with study protocols, Good Clinical Practice (GCP), HIPAA, and site standard operating procedures. Maintain accountability for individual recruitment performance metrics, including outreach activity, qualified referrals, enrollment contribution, documentation quality, and follow-up completion. Consistently follow approved recruitment workflows, communication standards, and patient engagement processes to ensure a consistent experience across all studies and locations. Protect patient confidentiality and data integrity by accurately documenting recruitment activities, eligibility discussions, and patient communications in real time. Escalate recruitment barriers, patient concerns, scheduling conflicts, or operational risks promptly to support enrollment goals and study timelines. Customer Experience Serve as the primary point of contact for prospective clinical trial participants, ensuring every interaction is professional, respectful, and patient-centered. Educate prospective participants about clinical research opportunities, study expectations, and participation requirements while maintaining ethical and regulatory standards. Build trust and rapport through consistent communication, active listening, and timely follow-up throughout the recruitment process. Provide a positive, supportive experience that encourages participant engagement while respecting each individual's decision regarding study participation. Collaborate with Clinical Research Coordinators and clinical staff to ensure a seamless transition from recruitment through study enrollment. Technical Performance and Precision Execute high-volume outbound and inbound recruitment activities using approved communication methods, including phone, email, text messaging, physician referrals, and community outreach initiatives. Conduct structured pre-screening interviews using protocol-specific eligibility criteria and approved recruitment scripts. Schedule and coordinate participant screening appointments while maintaining accuracy, efficiency, and minimal scheduling gaps. Maintain an organized recruitment pipeline, ensuring every prospective participant has a documented status, next action, and follow-up timeline. Accurately document all outreach activities, patient communications, scheduling updates, and recruitment outcomes within designated electronic systems. Monitor recruitment metrics, identify trends, and recommend opportunities to improve outreach effectiveness and enrollment performance. Support recruitment initiatives, community engagement activities, physician outreach, and marketing campaigns designed to increase participant awareness and study enrollment. Coordinate closely with Clinical Research Coordinators to ensure qualified participants are appropriately transitioned into the study enrollment process. Identify recruitment challenges and proactively recommend solutions to improve enrollment efficiency and participant retention. Learning and Professional Development Maintain a working knowledge of clinical research processes, study protocols, patient recruitment strategies, and applicable regulatory requirements. Participate in required training and demonstrate the ability to apply new knowledge and recruitment best practices to daily responsibilities. Continuously improve communication, patient engagement, objection handling, and recruitment effectiveness through ongoing coaching and professional development. Seek feedback, monitor individual performance metrics, and implement continuous improvement strategies to enhance recruitment outcomes. Contribute to a collaborative, patient-focused culture that supports operational excellence and continuous improvement. Qualifications Education and Experience Required High school diploma or equivalent required; associate's or bachelor's degree in healthcare, business, communications, marketing, or a related field preferred. Minimum of one (1) year of experience in patient recruitment, healthcare outreach, customer service, healthcare sales, call center operations, clinical research recruitment, or a similar patient-facing role. Demonstrated experience working in a structured, performance-driven environment with measurable goals and accountability. Excellent verbal and written communication skills with the ability to build rapport and effectively engage diverse patient populations. Strong organizational and time management skills with the ability to manage multiple priorities and maintain accurate records. Preferred Experience recruiting participants for clinical research studies or healthcare programs. Knowledge of clinical research processes, Good Clinical Practice (GCP), HIPAA, and patient privacy requirements. Experience using Clinical Trial Management Systems (CTMS), Customer Relationship Management (CRM) systems, Electronic Medical Records (EMR), or similar databases. Experience with patient scheduling, lead management, or healthcare navigation. Bilingual communication skills (English/Spanish) or proficiency in another language reflective of the patient population served Work is performed primarily within a clinical research site environment supporting active clinical trials. The role may require flexibility in scheduling to support study visits, sponsor meetings, or operational deadlines. Prime Clinical Research reserves the right at its discretion to request the employee to perform duties that are not listed. The company may use this position description to evaluate the employee's performance or make other appropriate job-related decisions.