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22 872 вакансий по запросу «Operations»Сначала свежие

Sokin35 дн назад

Location: New York, United States; Toronto, Canada Workplace: hybrid Technical Operations Manager We are seeking a hands-on Technical Operations Manager to own and mature core TechOps capabilities across security, endpoint management, identity, networking, operational resilience and service management. Security is an equal and integral part of the role, alongside reliable day-to-day technology operations and continuous improvement. The successful candidate will combine strong technical troubleshooting and security operations experience with operational leadership. You will hold global ownership for assigned TechOps capabilities while acting as the primary TechOps presence within your region. You will be expected to identify risks and operational weaknesses, design practical solutions, drive remediation to completion and maintain clear, audit-ready evidence of control effectiveness. About Us Sokin is a next-generation B2B financial services provider, enabling businesses to make and receive global payments with greater speed, lower cost, and total transparency. Our mission is simple: we’re simplifying global business - so businesses thrive wherever they choose to grow. We deliver services across: • Global payments and receivables • Foreign Exchange (FX) • Treasury management • Finance reconciliations We are rapidly expanding, with established presence in EMEA, APAC, and North America, backed by a strong global infrastructure and industry-leading partners, we are redefining how businesses move money worldwide. Our clients span industries from sports and entertainment to logistics and travel, and our community is growing rapidly. As we continue to expand, we’re building a team of exceptional people who share our ambition to transform the future of global payments. Key Responsibilities Security Operations & Incident Management • Operate as a hands-on security-focused TechOps leader across endpoint, identity, email, collaboration and access layers. • Use Microsoft Defender and related security tooling to investigate alerts, suspicious activity, endpoint vulnerabilitie and configuration weaknesses. • Perform technical investigation, containment and remediation for incidents within TechOps scope, partnering with Security/SOC, SRE and Engineering where deeper investigation or escalation is required. • Drive root-cause analysis, corrective actions and post-incident improvements to reduce recurrence. • Support least-privilege, privileged access and Zero Trust security principles across the technology estate. Endpoint, MDM & Vulnerability Management • Own the security, compliance and operational health of Windows and macOS endpoints globally. • Own MDM and endpoint management capabilities, including device enrolment, compliance policies, security baselines, encryption, application deployment and configuration management. • Drive endpoint vulnerability and patch management from identification and risk prioritisation through remediation and compliance reporting. • Monitor vulnerable or non-compliant devices, investigate exceptions and ensure remediation within agreed timelines. • Maintain secure endpoint standards aligned with recognised security benchmarks and organisational requirements. Identity & Access Management • Administer and improve Microsoft Entra ID, including Conditional Access, MFA, SSO, SCIM, enterprise applications, groups and identity protection. • Own and continuously improve Joiner, Mover and Leaver (JML) processes, ensuring reliable provisioning and timely deprovisioning of access. • Drive automation and group-based access models to reduce manual administration and strengthen access governance. • Support privileged access management and identity governance controls. Networking & Secure Access - Core Requirement • Demonstrate strong practical networking knowledge, including TCP/IP, DNS, DHCP, routing, NAT, firewalls, proxies, VPNs, Wi-Fi, certificates and TLS/SSL. • Own or support secure access technologies such as Zscaler, including Client Connector, traffic forwarding, URL filtering, SSL inspection, PAC files, internet access and private application access. • Troubleshoot complex connectivity issues and determine whether the root cause sits with the endpoint, identity, DNS, network, proxy, firewall, certificate or application layer. • Work with network, security and infrastructure partners to design and implement resilient, secure office and remote connectivity. • Support office network operations, ISP/vendor escalations and connectivity resilience within the assigned region. Compliance, Vanta & Control Management • Own the operational effectiveness of TechOps security and compliance controls and use Vanta to monitor control health, identify gaps, coordinate remediation and maintain evidence. • Support audit and regulatory readiness across ISO 27001, SOC 2, PCI DSS, GDPR and other applicable frameworks. • Understand the purpose and risk addressed by TechOps controls rather than treating compliance as an evidence-only exercise. • Partner with Security, Risk, Legal and Compliance teams on risk assessments, audit requests, control testing and remediation activities. • Maintain accurate, timely and audit-ready technical documentation and evidence. IT Service Management, Jira & Operational Excellence • Use Jira/Jira Service Management to manage operational work, priorities, ownership, SLAs, backlog, incidents, service requests, problems, changes and access requests. • Act as an escalation point for complex operational and security issues and coordinate structured resolution across teams. • Establish and maintain measurable operational standards, dashboards and service performance reporting. • Ensure problems are taken through to resolution with clear ownership and follow-through, not simply transferred between teams. Process Improvement & Automation • Continuously review TechOps processes and identify opportunities to simplify, standardise, automate or introduce self-service. • Develop and maintain automation using PowerShell, APIs and workflow platforms to reduce manual effort and improve reliability, security and auditability. • Create scalable global standards while recognising legitimate regional requirements. • Document repeatable processes through runbooks, SOPs, knowledge articles and technical documentation. Asset, Software & Technology Lifecycle • Maintain accurate hardware, software, access and ownership inventories, with clear linkage between users, identities, devices, applications and privileges. • Oversee device lifecycle activities including deployment, stock/spares, recovery, secure disposal and regional logistics. • Support software licensing, application lifecycle management and identification of unused or unnecessary licences. • Evaluate and onboard new IT/security tooling with appropriate technical, security and operational due diligence. Regional Office Technology & Vendor Management • Act as the primary TechOps contact for the assigned office/region and ensure reliable, secure and professional end-user technology services. • Own or coordinate office technology including connectivity, Wi-Fi, meeting rooms, printing, end-user equipment and local technology vendors. • Manage vendor escalations and service performance and challenge proposed technical solutions where appropriate. • Provide initial operational triage for business-critical platform or production incidents and coordinate escalation to SRE or Engineering. Leadership, Ownership & Collaboration • Operate with a high degree of autonomy: identify issues, assess risk, propose solutions, drive delivery, communicate progress and close the loop. • Mentor and guide TechOps specialists, delegate effectively and promote consistent standards across regions. • Partner effectively with Security, SRE, Engineering, HR, Legal, Compliance and business stakeholders. • Communicate operational health, risks, incidents, dependencies and improvement priorities clearly to TechOps leadership and relevant stakeholders. • Take global ownership of assigned TechOps capabilities while supporting regional execution and cross-region consistency. Experience & Qualifications Experience • 7+ years of experience across Technical Operations, Security Operations, Systems Engineering, Infrastructure or related roles. • Demonstrated experience operating and improving technology/security controls in a distributed, multi-region environment. • Experience working in a regulated or security-conscious organisation is strongly preferred. • Experience owning technical services or capabilities through their full operational lifecycle. Technical Expertise - Must Have • Strong hands-on Windows and macOS endpoint management and security experience. • Strong MDM/endpoint management experience with platforms such as Intune, Iru/Kandji, Jamf, ManageEngine Endpoint Central or equivalent. • Strong Microsoft security and identity experience, particularly Microsoft Defender and Entra ID. • Strong practical networking and troubleshooting knowledge across DNS, DHCP, TCP/IP, routing, NAT, firewalls, proxies, VPNs, Wi-Fi, certificates and TLS/SSL. • Experience with Zscaler or comparable secure access/SSE platforms. • Experience with vulnerability management, patching, security baselines and remediation tracking. • Working knowledge of ISO 27001, SOC 2 and/or PCI DSS controls and audit requirements. • Strong scripting and automation skills, particularly PowerShell, with the ability to work with APIs and workflow automation. • Experience with Jira/Jira Service Management or comparable ITSM platforms and structured operational processes. Nice to Have • Microsoft Purview experience covering DLP, information protection and data classification. • Exposure to PAM and identity governance tooling. • Cloud security/operations exposure across Azure, AWS and/or GCP. • Experience with Vanta or similar compliance automation platforms. • Experience with office network design, ISP management and resilient connectivity. Attributes • Security-first and operationally minded, with equal focus on protection, reliability and user experience. • Hands-on and technically credible; comfortable troubleshooting complex issues rather than relying solely on vendors or specialists. • Ownership-driven, with strong follow-through from problem identification to measurable resolution. • Calm and methodical during incidents and high-pressure situations. • Comfortable challenging existing processes and proposing practical improvements. • Strong communicator across technical and non-technical teams, time zones and cultures. • Highly organised, documentation-driven and comfortable working with measurable objectives and controls. Technology Environment Microsoft 365, Azure Entra ID, Microsoft Defender, Microsoft Purview, MDM/endpoint management platforms, Windows and macOS, Zscaler, Vanta, Jira/Confluence, AWS and GCP, and third-party security and collaboration platforms supporting a globally distributed workforce. Please note, candidates will need to have the right to work in the jurisdiction that they are looking to work in. The main responsibilities of this role are outlined above; however, this description is not exhaustive, and the job holder may be required to undertake additional duties from time to time to ensure the smooth running of the department. The role may require some working outside our normal working hours.

ГибридNew York, United States; Toronto, Canada; Strong communicator across technical and non-technical teams, time zones and cultures

ElevenLabs36 дн назад

Lead Generation Strategy and Operations

Location: United States; United Kingdom Workplace: Remote ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always. We have expanded from voice into three main platforms: - ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. - ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. - ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK - High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. - Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. - AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. - Excellence everywhere: Everything we do should match the quality of our AI models. - Global team: We prioritize your talent, not your location. WHAT WE OFFER - Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. - Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. - Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. - Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. - Annual team offsite: Each year, we bring your entire team together in a new location - past offsites have included Croatia, Italy and Cancún - Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. About the role We’re looking for someone to join our team in Lead Generation Strategy & Operations and play a key role in scaling our go-to-market operations. This role is at the intersection of technical problem-solving and operational excellence, focusing on building and maintaining tools, automations, and dashboards that empower our sales, data, and product teams to execute with precision. As part of the Revenue Operations team, you'll collaborate across functions to design and implement systems that streamline sales processes, enhance decision-making, and drive growth. The GTM Strategy and Operations team operates as strategic advisors to key cross-functional partners, podded by functional area (pre- vs. post-sale) to drive revenue acceleration, insights, and business growth. This is an exciting opportunity to bring technical and analytical expertise to a fast-paced, impactful environment. In this role, you will be responsible for: - E2E Process Management - Build and maintain strategic automations and standardized processes that support cross-functional teams and promote consistency and adoption. - Cross-Functional Collaboration - Collaborate with cross-functional teams (Marketing, Events, Partner) to drive initiatives that enhance revenue generation and operational effectiveness. - Leadership Partnership - Serve as a trusted partner to leadership, providing strategic insights, actionable recommendations, and performance reporting. - Experimentation - Develop and test new ideas, workflows, and sources that improve critical levers within each functional area. - Data-Driven Strategy - Oversee analytics and performance analyses across pre-sales functions. Identify areas of opportunity and acceleration; build dashboards and insights that inform experimentation and guide lever improvement. - Reporting & Analytics - Lead the design and management of dashboards, reports, and key performance indicators (KPIs) to measure and enhance team performance. Who you are We're looking for exceptional individuals who combine technical excellence with ethical awareness, who are excited by hard problems and motivated by human impact. You’ll strive with us if you: - Are passionate about audio AI driven by a desire to make content universally accessible and breaking the frontiers of new tech. - Are a highly motivated and driven individual with a strong work ethic. Our team is aware of this critical moment of audio AI evolution and is committed to going the extra mile to lead. - Are analytical, efficient, and strive on solving complex challenges with a first principles mindset. - Consistently strive for excellence, delivering high-quality work quickly and exceeding expectations. - Take initiative and work autonomously from day one, prioritizing learning and contribution while leaving ego aside. What you bring - 4+ years of Revenue Operations at high-growth technology companies - Proven track record of developing and implementing end-to-end solutions, from data collection and analysis to execution. - Can break complex problems into smaller, actionable solution steps - Strong analytical skills, with proven expertise in SQL and data visualization using BI tools (e.g. Sigma) - Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams. - Highly adaptable, with a proactive approach to problem-solving and process improvement. - Strong coachability and willingness to learn and adapt to new challenges. We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.

Evotym36 дн назад

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