Location: Cardiff, London or Remote (UK)
🚀 We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as
personal
and
business
bank accounts, we offer
joint accounts
,
accounts for 16-17 year olds
, a
free kids account
and
credit cards
in the UK, with more exciting things to come beyond. Our UK customers can also
save
,
invest
and
combine their pensions
with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo ❤️
📍London/Cardiff/UK Remote | 💰£51,200-64,700 + equity + Incentive Awards tied to your performance +
Benefits
✨
Our VAIB team⭐
Making money work for everyone is what we do at Monzo, but it only counts if it works for the people who need support the most. Our Vulnerability, Accessibility, Inclusion and Bereavements (VAIB) team is dedicated to breaking down barriers across the bank. We make sure that whether a customer is vulnerable, disabled, excluded, or experiencing a bereavement, they get a product and a service that is empathetic, accessible, and built entirely with them in mind.
🔑You’ll play a key role by…
As VAIB Strategy Manager at Monzo, you will lead and develop a high-performing team of Strategy Analysts dedicated to improving vulnerability, accessibility, inclusion, and bereavement outcomes. You will act as the bridge between overarching strategy and execution, translating business priorities into data-driven programs that deliver exceptional customer experiences. By collaborating closely with cross-functional stakeholders, you will ensure VAIB considerations are deeply embedded into all products and services while maintaining strict regulatory compliance and governance. Ultimately, you will balance empathetic people leadership with rigorous operational discipline to continuously identify emerging opportunities and drive meaningful change for our customers.
Lead and Develop Talent:
Coach and build a high-performing, engaged team of Strategy Analysts, driving recruitment, knowledge-sharing, and a culture of accountability that aligns with Monzo’s core values.
Drive Strategy and Delivery:
Translate VAIB priorities into clear, actionable projects and oversee the implementation of customer-centric treatment strategies, expertly balancing team capacity with strategic and regulatory demands.
Leverage Data for Improvement:
Monitor customer journeys and performance metrics, utilizing both quantitative and qualitative insights to identify emerging trends, resolve gaps, and make evidence-led recommendations with Strategy Leads.
Champion Cross-Functional Collaboration:
Partner seamlessly across Operations, Product, Risk, Data, and Engineering to ensure VAIB considerations are deeply embedded into wider business initiatives and customer touchpoints.
Manage Risk and Governance:
Work closely with Risk and Compliance partners to design, document, and operate robust controls, ensuring all team activities strictly adhere to internal governance and external regulatory expectations.
Resolve Complex Escalations:
Act as the primary escalation point for complex customer, operational, or regulatory issues, guiding the team through ambiguity to reach appropriate and proportionate outcomes.
Lead Through Change:
Own and cascade crucial business communications and leadership updates, effectively supporting stakeholders through process changes while identifying emerging opportunities for continuous improvement.
🤩 We’d love to hear from you if…
You have deep subject matter expertise in vulnerability, accessibility, inclusion, and bereavement (VAIB), applying key legal and industry standards (e.g., Consumer Duty, Equality Act, WCAG) to proactively reduce barriers and champion exceptional customer outcomes.
You are a values-driven leader with a proven track record of building motivated, high-performing teams through coaching, clear feedback, and a strong commitment to continuous professional development for both yourself and your team.
You are highly organised and adaptable, with the ability to manage competing priorities, allocate team capacity, and translate strategic goals into structured programs of work that are successfully delivered and monitored.
You can interpret customer insights and operational data to make evidence-based recommendations and sound decisions, particularly when navigating complex or ambiguous regulatory and operational challenges.
You have a strong grasp of risk, governance, and control environments, paired with excellent communication skills to influence stakeholders, manage formal actions, and confidently guide your team through organisational change.
Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you!
🙌 What’s in it for you
💰 £51,200-64,700 + equity + Incentive Awards tied to your performance
⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
📚 £1,000 learning budget each year to use on books, training courses and conferences.
🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
➕ Plus lots more!
Read our full list of benefits
.
🌈
The application journey has 3 key steps
Recruiter call (25 minutes)
Values & Behaviours Interview (60 minutes)
Role Specific Interview (60 minutes)
This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible!
We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo.
You can read them here.
We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.
#LI-REMOTE
#LI-CB4
Equal opportunities for everyone
Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our
blog
, 2026
Diversity and Inclusion Report
and 2025
Gender Pay Gap Report.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊
Location: Intellias
Meet your recruiter
Elena Dimitrova
elena.dimitrova@intellias.com
https://www.linkedin.com...
Vacancy details
Data Engineering
Data Engineer
Senior
Bulgaria, Croatia, Poland, Portugal, Spain, Ukraine
Remote
APPLY NOW
REFER A FRIEND
We are hiring a Senior Data Engineer to join an Intellias delivery team on a large-scale enterprise data platform migration programme for a financial services client. This is a hands-on senior role. You will write production code every week, own architectural decisions on your workstream, and mentor a paired mid-level engineer.
What project we have for you
Our client is an independent, active global asset manager with over R3 trillion in assets under management. They are executing a firm-wide data strategy to govern, manage and engineer data as a product across more than 70 business-owned sub-domains.
As part of this, they are migrating to Databricks as the foundational layer of their Enterprise Data Platform, adopting a lakehouse architecture built on open formats, declarative pipelines and Unity Catalog.
What you will do
Perform the end-to-end delivery of one or more priority data domains on Azure Databricks.
Design and build medallion (Bronze / Silver / Gold) pipelines using Lakeflow Declarative Pipelines, Auto Loader, Structured Streaming and Delta Lake with Liquid Clustering.
Register curated data products in Unity Catalog with the correct tags, masks, row filters, lineage and access policies.
Implement data quality gates at the Silver-to-Gold boundary, and refine rules with domain stewards.
Package and deploy work using Databricks Asset Bundles through Azure DevOps CI/CD
Write automated tests and documentation
Work at AI-as-Collaborator level today with a path to AI-as-Orchestrator, using Claude Code, Databricks Assistant, GitHub Copilot and MCP-connected agent tooling to accelerate the recurring parts of pipeline build, test and deploy.
What you need for this
6+ years of data engineering experience, with at least the last three years on Databricks in production.
Deep hands-on experience with medallion / Lakehouse architecture, Delta Lake, Unity Catalog, Lakeflow Declarative Pipelines and Databricks Asset Bundles.
Strong python, PySpark and SQL, comfortable diagnosing performance issues on large workloads through Spark UI and Photon.
Real production experience with streaming ingestion (Kafka Structured Streaming, Auto Loader) and CDC patterns.
Experience implementing data quality at scale (Great Expectations or equivalent), plus lineage, cataloguing and access control.
CI/CD on data platforms through Azure DevOps or GitHub Actions, with infrastructure as code (Terraform or equivalent).
Fluent working English.
Nice to have
Active Databricks certifications
Prior exposure to investment management platforms, asset management operations data, market data feeds from major providers
CDMP DAMA certification or equivalent data governance credential.
Experience applying agentic engineering tooling to production data engineering (not just personal productivity), including MCP-connected Databricks or cloud servers.
What it’s like to work at Intellias
At Intellias, where technology takes center stage, people always come before processes. By creating a comfortable atmosphere in our team, we empower individuals to unlock their true potential and achieve extraordinary results. That’s why we offer a range of benefits that support your well-being and charge your professional growth.
We are committed to fostering equity, diversity, and inclusion as an equal opportunity employer. All applicants will be considered for employment without discrimination based on race, color, religion, age, gender, nationality, disability, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law.
We welcome and celebrate the uniqueness of every individual. Join Intellias for a career where your perspectives and contributions are vital to our shared success.
Skills
Databricks
Location: Intellias
Meet your recruiter
Viktoriia Borsuk
viktoriia.borsuk@intellias.com
https://www.linkedin.com...
Vacancy details
DevOps Engineering
DevOps Engineer (AWS)
Middle
Ukraine
Remote
APPLY NOW
REFER A FRIEND
Let’s connect people globally! With a first-class team of engineers, Intellias provides and supports top-level services in the telecom sector all over the world. Join in and be among those who create the future of communications!
What project we have for you
Our client, a leading software and services provider for communications and media companies, is establishing the Support and Maintenance team for newly launched project in Ukraine, so looking for strong and motivated support personnel with experience in operating high-performing, scalable, enterprise-grade applications and frameworks (On-prem OpenShift, Kubernetes, HBase, Kafka). You will be part of a talented software engineering team that is servicing the next generation of our product using micro services technology stack.
Take responsibility on operations and support of Production BSS (Telecom Billing, rating, ordering, PCRF, network provisioning, IVR, Product catalog and API) IT project in ensuring the Maintenance and services operations SLA. Ensure solution meets customer business and technical needs by leveraging out clients IT assets and best practices while considering IT strategic goals.
What you will do
In one sentence:
The DevOps engineer is responsible for carrying out day to day applicative infrastructure management supporting production activities.
Responsibilities:
24/7 support of production Infrastructure services to ensure the highest standards of availability, resilience, integrity, security and performance required by our business systems.
Collaborate with cross-functional teams to implement DevOps practices that streamline software delivery and infrastructure management.
Build, maintain, and scale automated deployment pipelines for various applications, ensuring efficient and error-free code deployments.
Monitor and optimize system performance, reliability, and security in both production and development environments.
Troubleshoot and resolve infrastructure issues, implementing proactive measures to prevent future occurrences.
Develop and maintain scripts and tools to automate repetitive tasks, enhancing efficiency and reducing errors.
Manage containerization and orchestration technologies (e.g., Docker, Kubernetes) for seamless application deployment and scaling.
Work closely with development teams to integrate continuous integration/continuous deployment (CI/CD) practices and facilitate automated testing.
Participate in on-call rotations and provide timely incident response and resolution.
What you need for this
Critical Experience:
Bachelor’s degree in computer science, Engineering, or a related field (or equivalent experience).
3+ years of experience as a DevOps Engineer or in a similar role.
Proficiency in scripting languages such as Shell, Python or Bash.
Familiarity with containerization tools like Docker and container orchestration tools like Kubernetes.
Familiarity with DBA tasks of PostgreSQL, HBase, or Couchbase databases
Solid understanding of CI/CD concepts and tools (e.g., Jenkins, GitLab CI/CD).
Experience with monitoring and logging tools (e.g., Prometheus, ELK stack, Grafana).
Willing to work in shifts and weekend support model.
Strong problem-solving skills and the ability to work effectively in fast-paced environments.
Must have the ability to see the full End to End picture, including impact on the customer.
Will be a plus:
Familiarity with Business Support System (BSS).
What it’s like to work at Intellias
At Intellias, where technology takes center stage, people always come before processes. By creating a comfortable atmosphere in our team, we empower individuals to unlock their true potential and achieve extraordinary results. That’s why we offer a range of benefits that support your well-being and charge your professional growth.
We are committed to fostering equity, diversity, and inclusion as an equal opportunity employer. All applicants will be considered for employment without discrimination based on race, color, religion, age, gender, nationality, disability, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law.
We welcome and celebrate the uniqueness of every individual. Join Intellias for a career where your perspectives and contributions are vital to our shared success.
Skills
AWS
Location: Ukraine; Armenia; Azerbaijan; Georgia; Tajikistan; Kazakhstan
Intetics Inc., a leading American technology company specializing in custom software application development, distributed professional teams creation, software product quality assessment, and “all-things-digital” solutions, is on the lookout for a
.NET MAUI Developer (Part-Time)
to join our team and provide exceptional customer support.
Responsibilities
Review the existing codebase, dependencies, and build configurations.
Upgrade the application from .NET MAUI 8 to .NET MAUI 10.
Resolve build and runtime issues on Android and iOS.
Identify and address compatibility issues in NuGet packages, native integrations, and platform-specific code.
Collaborate with QA to investigate regression results and reproduce defects introduced or exposed by the upgrade.
Estimate and implement approved fixes required for release readiness.
Document migration changes, unresolved issues, technical risks, and release prerequisites.
Support the migration of an additional mobile application if approved.
Requirements
Strong commercial experience with C# and .NET MAUI.
Proven hands-on experience upgrading existing production applications between major .NET/MAUI versions.
Experience building and debugging MAUI applications for both Android and iOS.
Ability to troubleshoot dependency conflicts, build failures, runtime crashes, and platform-specific regressions.
Experience with mobile application signing, packaging, and release preparation.
Ability to assess an unfamiliar codebase, identify technical risks, and provide realistic estimates based on code review.
Ability to work independently and communicate findings clearly, including the distinction between a successful build and a release-ready application.
English level: B2 (Upper-Intermediate) or higher.
Nice to have
Experience migrating applications from .NET MAUI 8 to .NET MAUI 10.
Experience maintaining applications previously migrated from Xamarin.Forms.
Familiarity with Azure DevOps and mobile CI/CD pipelines.
Experience with App Store and Google Play submissions.
Location: Cardiff, London or Remote (UK)
🚀 We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as
personal
and
business
bank accounts, we offer
joint accounts
,
accounts for 16-17 year olds
, a
free kids account
and
credit cards
in the UK, with more exciting things to come beyond. Our UK customers can also
save
,
invest
and
combine their pensions
with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo ❤️
📍London/Cardiff/UK Remote | 💰£41,300-52,250 + equity + Incentive Awards tied to your performance +
Benefits
✨
Our VAIB team⭐
Making money work for everyone is what we do at Monzo, but it only counts if it works for the people who need support the most. Our Vulnerability, Accessibility, Inclusion and Bereavements (VAIB) team is dedicated to breaking down barriers across the bank. We make sure that whether a customer is vulnerable, disabled, excluded, or experiencing a bereavement, they get a product and a service that is empathetic, accessible, and built entirely with them in mind.
🔑You’ll play a key role by...
As VAIB Strategy Analyst, you will play a critical role in fulfilling Monzo's mission to make money work for everyone by driving meaningful improvements for customers requiring additional support. Working collaboratively, you will leverage data, customer insights, and operational expertise to seamlessly embed vulnerability, accessibility, inclusion, and bereavement considerations into product and service design. You will take proactive ownership of complex strategic projects and use independent judgement to navigate ambiguous escalations, shape treatment strategies, and identify emerging risks. Ultimately, you will ensure that changes deliver equitable customer outcomes while maintaining strong standards of risk management, governance, and regulatory compliance.
Lead Strategic Delivery:
Take ownership of complex VAIB workstreams, translating strategic priorities into clear delivery plans and driving improvements that balance customer needs, regulatory expectations, and operational goals.
Drive Data-Led Improvements:
Analyze quantitative data, customer feedback, and operational insights to identify systemic barriers, proactively monitor outcomes, and develop evidence-based recommendations for strategic change.
Champion Cross-Functional Collaboration:
Partner seamlessly across Product, Engineering, and Operations to build VAIB awareness, influence decision-making, and embed inclusive considerations into the design of customer journeys and internal processes.
Navigate Complex Escalations:
Act as the escalation point for complex, ambiguous customer or operational issues, applying strong independent judgement to recommend proportionate solutions when clear policy guidance is unavailable.
Own Governance and Risk:
Manage control requirements for all strategic changes, ensuring work is rigorously assessed, documented, and governed to support informed decision-making and mitigate regulatory risk.
Coach and Build Capability:
Strengthen the wider VAIB team by proactively sharing specialist knowledge, mentoring less experienced colleagues, and elevating overall analytical and strategic ways of working.
🤩 We’d love to hear from you if…
You have deep subject matter expertise in VAIB and relevant legal frameworks (e.g., Consumer Duty, Equality Act, WCAG), applying this knowledge to identify systemic barriers and proactively recommend improvements to products and customer journeys. VAIB experience is preferable but we'd also love to hear from you if you have any other regulatory background.
You have a proven ability to independently manage and deliver complex strategic initiatives, utilising quantitative data, customer insights, and operational feedback to investigate ambiguous challenges, resolve blockers, and implement practical solutions.
You have a strong grasp of risk, governance, and assurance, paired with excellent decision-making skills to confidently navigate ambiguity, appropriately mitigate risks, and ensure complex decisions are effectively balanced and documented.
You are highly skilled in stakeholder management and communication, with the ability to clearly convey sensitive information, constructively challenge existing approaches, and drive alignment across Operations, Product, Risk, Data, and Engineering.
You are committed to delivering exceptional outcomes for vulnerable customers, coupled with a dedication to sharing expertise and coaching colleagues to build the overall capability and confidence of the wider team.
Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you!
🙌 What’s in it for you
💰 £41,300-52,250 ➕Incentive Awards tied to your performance.
⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
📚 £1,000 learning budget each year to use on books, training courses and conferences.
🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
➕ Plus lots more!
Read our full list of benefits
.
🌈
The application journey has 3 key steps
Recruiter call (25 minutes)
Values & Behaviours Interview (60 minutes)
Role Specific Interview (60 minutes)
This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible!
We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo.
You can read them here.
We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.
#LI-REMOTE
#LI-CB4
Equal opportunities for everyone
Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our
blog
, 2026
Diversity and Inclusion Report
and 2025
Gender Pay Gap Report.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊
We are looking for a Middle Data Engineer with strong Snowflake, SQL and dbt skills to build and support production data pipelines. • 2+ years of data engineering experience.
Location: Belgrade, Serbia; Yerevan, Armenia; Almaty, Kazakhstan
Social Discovery Group
(SDG) is a group of social discovery companies. SDG solves the problems of loneliness, isolation, and disconnection - transforming virtual intimacy into the new normal. SDG’s products redefine the way people interact and connect with one another.
Our portfolio includes social entertainment platforms designed to connect people online across different cultures and regions of the world.
We bring together a team of like-minded people and IT professionals who specialize in creating and developing globally impactful social discovery products. Our international team of digital nomads works remotely from all over the world.
We’re proud to be a two-time “Great Place to Work” winner (USA & Japan, 2024–2025) and a Top-5 Company for Work-From-Anywhere Jobs (FlexJobs, 2025).
We are looking for a
Customer Success Manager
to join our team
!
Your main tasks will be:
Consulting our customers on all raised questions related to our websites;
Working timely, speedily, and effectively with customer requests;
Resolving all customer issues with the goal of customer retention;
Promoting our websites to the customers upon opportunity;
Maintaining a high level of service quality.
We expect from you:
You are
fluent in English
(
Japanese, Spanish, Chinese
would be considered a benefit);
You have experience working with international customers;
You have fast typing skills in English;
You are a quick learner, and you can absorb large volumes of information;
You can psychologically analyze people and be sensitive to their emotions;
You can swiftly navigate through difficult situations and adapt to fluctuating circumstances;
You can come up with and provide professional solutions to complicated cases;
You are stress resistant, energetic, and never hesitant to show initiative;
You have a ‘can-do’ attitude, and you believe that ‘everything is possible’;
You can provide an outstanding quality service.
What do we offer:
REMOTE OPPORTUNITY
to work full-time;
Convenient day shift
11 am to 8 pm UTC+0 (Wednesday and Thursday off);
The
initial pay level
or
pay range
for this role will be shared with candidates during the recruitment process and before the commencement of employment;
Vacation
28 calendar days per year;
7 wellness days per year
(time off) that can be used to deal with household issues, to lie down and recover without taking sick leave;
Bonuses up to $5000
for recommending successful applicants for positions in the company;
50%
payment for professional training, international conferences, and meetings;
Corporate discount for
English lessons;
Health benefits.
According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children);
Workplace organization.
The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years;
Internal gamified gratitude system:
receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc.
Sounds good? Join us now!
Location: Dubai, Dubai, United Arab Emirates
About Wheely
Wheely is redefining premium transportation across major cities in Europe, the US, and the Middle East. We blend cutting-edge technology with the craft of five-star chauffeuring to deliver an experience trusted by more than 100,000 active riders and 1,200 corporate accounts.
We’re a profitable, fast-growing scale-up with $43M raised and over $100M in annual revenue. Having recently launched in New York City, we’re expanding rapidly across the US and EMEA. If you take pride in your craft and want to help shape the next chapter of our growth, we'd love to hear from you.
About The Role
Wheelys Customer Service team are directly responsible for facilitating perfect journeys for our passengers. They provide exceptional customer service to our chauffeurs & passengers by ensuring every need is met and each journey goes off without a hitch. This team is obsessed with understanding our customers’ preferences and delighting them with our service.
A successful candidate will act as the voice of Wheely, conducting calls and chats with our customers, and protecting their time by providing timely solutions to their problems.
Responsibilities
Be responsible for ensuring the highest levels of customer service is delivered to our customers across multiple communication channels including calls, live chat and emails
Protect our customer's time by adhering to operational SLAs
Provide exceptional customer service by adhering to our rigorous luxury communication standards
Maintain customer satisfaction targets
Investigate and resolve customer and chauffeur issues quickly and efficiently
Understand, prioritise and escalate our customer's feedback to senior management and relevant teams
Contribute and make a meaningful impact on our customers' experiences with our service and help us continue to grow as a company
Requirements
Must-have:
Passion for exceptional customer service
Experience in a customer-facing role in the luxury service industry
Excellent interpersonal and communication skills
The ability to thrive in a fast-paced high volume contact center
Fluency in both spoken and written English & French
Flexibility, to be able to do shift work including nights and weekends, in the office
Technically proficient
Nice to have:
Experience in a call centre
Additional languages - Arabic
What We Offer
Office-based role in Dubai Internet City, which include nights and weekends in a 24/7 contact centre
Competitive salary of AED 9,000 per month and quarterly KPI-based bonus
Private medical insurance
Best-in-class equipment
Monthly credit towards Wheely journeys
Professional development stipend
All of your personal information will be collected stored and processed in accordance with
Wheely’s Candidate Privacy Notice
Location: Dublin
Workplace: Hybrid
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
As a Technical Customer Experience (CX) Specialist, you will be frontline support within our global support team, reporting to a CX Manager. You’ll help legal, tax, and finance professionals at some of the world’s largest firms get the most out of Harvey, and you’ll own technical issues from first response through root cause. This isn’t a typical SaaS support role: Harvey moves fast, priorities shift often, and you’ll wear multiple hats as the product and team scale. We’re looking for someone who loves problem-solving, thrives with ambiguity, and pairs strong technical instincts with real empathy for enterprise customers.
Shift schedules are being finalized and may include hours outside standard local business hours to support our global customers. Specific working hours will be discussed during the interview process and confirmed before an offer is accepted.
WHAT YOU'LL DO
- Serve as the first point of contact for customer support inquiries, delivering empathetic, accurate, and timely resolutions.
- Juggle multiple competing priorities and tasks, ensuring a high level of service and responsiveness.
- Own technical issues across topics like AI output quality, login and SSO, authentication and tokens, REST API integrations, and error logs, working each to root cause by confirming scope, ruling out configuration and environment, and knowing why a fix will work before sending it.
- Investigate with Datadog (including RUM session replay), Omni, Snowflake, and Auth0, and use Claude Code and the Datadog MCP integration to get to answers faster.
- Maintain a high standard of reliability and accountability, ensuring consistent coverage and follow-through during assigned shifts.
- Collaborate with team members to troubleshoot complex issues, escalating them appropriately when needed.
- Maintain a deep understanding of our products and services to provide knowledgeable support.
- Document customer interactions and feedback to aid in continuous improvement of our services.
- Work closely with other departments to resolve customer issues and contribute to the overall customer experience.
- Collaborate effectively as part of a team while confidently owning and executing tasks independently.
- Stay informed of new product features and updates to provide accurate and current support.
- Contribute to the development and refinement of support processes and materials, such as FAQs and knowledge base articles.
WHAT YOU HAVE
- 3+ years proven experience in a technical support role, in a fast-paced environment providing “white glove” or “premium support” to large enterprise customers for AI-driven products
- Exceptional empathy and a genuine desire to help and connect with customers.
- Strong problem-solving skills, with the ability to think creatively and resolve complex issues.
- Excellent organisational skills, capable of managing multiple tasks and priorities effectively.
- Comfortable operating with ambiguity in a fast-moving environment, with a track record of taking ownership
- Strong communication skills, both written and verbal, with the ability to convey complex information in an understandable manner.
- Understanding of APIs, and ability to explain complex API concepts to both technical and non-technical customers.
- Familiarity with customer support tools and CRM systems; experience with Zendesk, Salesforce is a plus.
- Ability to work collaboratively in a team environment and build positive working relationships across departments.
- A passion for learning and personal growth, with a commitment to staying informed about industry trends and best practices.
- Availability to participate in an on-call rotation outside scheduled working hours, including nights, weekends, and holidays, in accordance with the company’s on-call policy.
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74.
#LI-SH1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: London
Workplace: Hybrid
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
As a Technical Customer Experience (CX) Specialist, you will be frontline support within our global support team, reporting to a CX Manager. You’ll help legal, tax, and finance professionals at some of the world’s largest firms get the most out of Harvey, and you’ll own technical issues from first response through root cause. This isn’t a typical SaaS support role: Harvey moves fast, priorities shift often, and you’ll wear multiple hats as the product and team scale. We’re looking for someone who loves problem-solving, thrives with ambiguity, and pairs strong technical instincts with real empathy for enterprise customers.
Shift schedules are being finalized and may include hours outside standard local business hours to support our global customers. Specific working hours will be discussed during the interview process and confirmed before an offer is accepted.
WHAT YOU'LL DO
- Serve as the first point of contact for customer support inquiries, delivering empathetic, accurate, and timely resolutions.
- Juggle multiple competing priorities and tasks, ensuring a high level of service and responsiveness.
- Own technical issues across topics like AI output quality, login and SSO, authentication and tokens, REST API integrations, and error logs, working each to root cause by confirming scope, ruling out configuration and environment, and knowing why a fix will work before sending it.
- Investigate with Datadog (including RUM session replay), Omni, Snowflake, and Auth0, and use Claude Code and the Datadog MCP integration to get to answers faster.
- Maintain a high standard of reliability and accountability, ensuring consistent coverage and follow-through during assigned shifts.
- Collaborate with team members to troubleshoot complex issues, escalating them appropriately when needed.
- Maintain a deep understanding of our products and services to provide knowledgeable support.
- Document customer interactions and feedback to aid in continuous improvement of our services.
- Work closely with other departments to resolve customer issues and contribute to the overall customer experience.
- Collaborate effectively as part of a team while confidently owning and executing tasks independently.
- Stay informed of new product features and updates to provide accurate and current support.
- Contribute to the development and refinement of support processes and materials, such as FAQs and knowledge base articles.
WHAT YOU HAVE
- 3+ years proven experience in a technical support role, in a fast-paced environment providing “white glove” or “premium support” to large enterprise customers for AI-driven products
- Exceptional empathy and a genuine desire to help and connect with customers.
- Strong problem-solving skills, with the ability to think creatively and resolve complex issues.
- Excellent organisational skills, capable of managing multiple tasks and priorities effectively.
- Comfortable operating with ambiguity in a fast-moving environment, with a track record of taking ownership
- Strong communication skills, both written and verbal, with the ability to convey complex information in an understandable manner.
- Understanding of APIs, and ability to explain complex API concepts to both technical and non-technical customers.
- Familiarity with customer support tools and CRM systems; experience with Zendesk, Salesforce is a plus.
- Ability to work collaboratively in a team environment and build positive working relationships across departments.
- A passion for learning and personal growth, with a commitment to staying informed about industry trends and best practices.
- Availability to participate in an on-call rotation outside scheduled working hours, including nights, weekends, and holidays, in accordance with the company’s on-call policy.
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74.
#LI-SH1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
The Orthopedic Coding Manager provides direct operational and people leadership for an team of coders in the surgical orthopedic speciality. Lead, coach, and develop the members assigned to their team.
Location: London, United Kingdom
Workplace: hybrid
About The Role:
Reporting to the Treasury Technology Lead, this is a senior, hands-on role within Treasury, operating at the centre of how Paysend prices and controls FX across 170+ countries. You will own the FX pricing platform end to end, covering how rates are sourced, controlled and delivered to every product. You will also own the automated treasury reconciliation that confirms every treasury movement is accounted for.
You will be the go-to person for FX configuration, rate integrity and reconciliation breaks, and the product owner taking these systems from manual processes to automated, production-grade infrastructure. The role requires someone who understands FX markets, is comfortable working directly with data, and has delivered systems into production rather than only specifying them.
This is not a pure operations or business analysis role. We are looking for someone who can run a live FX system with financial impact every day, while designing and implementing what replaces the manual parts of it.
What You'll Do (Responsibilities):
FX Pricing & Rate Management
Own the configuration of the FX pricing engine, including instruments, currency pairs, rate sources, quote objects, contracts, tariffs and trade modes.
Onboard and maintain rate sources across market data providers, liquidity providers, card schemes, central banks and partner rates, ensuring uninterrupted quote delivery.
Set and adjust treasury spreads in line with market conditions and pricing policy, and maintain the treasury rate methodology used by all products.
Configure FX pricing for new partners, products and corridors, including stablecoin pairs, with the Enterprise, Consumer and Network teams.
FX Risk & Control
Run and continuously improve the daily FX rate control process: identifying off-market and invalid quotes, investigating deviations against market and partner rates, and escalating where required.
Own FX alerting and monitoring, including deviation thresholds, exception lists and source freshness, replacing manual checks with automation.
Manage user roles and access rights in the FX system, maintaining segregation of duties across Treasury, Product, Enterprise and Finance.
Provide FX evidence for audits, risk reviews and pricing governance, and supply data for gross margin analysis and the pricing committee.
Treasury Reconciliation
Own the automated reconciliation of internal treasury transactions (FX deals and transfers) against bank and partner data, including matching logic, exception handling and the manual correction process.
Extend reconciliation coverage to new banking and liquidity partners, defining data mappings and transformation rules for each.
Maintain the logic that converts reconciled data into NetSuite journals, partnering with Finance and the Settlement and Reconciliation team on accuracy and audit trail.
Investigate and resolve reconciliation breaks independently, and report on status and recurring issues.
Business Analysis & Implementation
Act as the business analyst and product owner for all treasury technology initiatives. Gather, structure and validate requirements with stakeholders, and translate them into functional specifications, data models and acceptance criteria.
Lead delivery with Engineering through prioritisation, testing, release validation, user training and production cutover.
Drive the roadmap towards an automated treasury FX platform covering price aggregation, FX deal execution with liquidity providers, real-time currency position monitoring, limits and FX booking.
Analyse data in SQL and build Python tooling for monitoring, bulk configuration and reporting, using AI-assisted development where it accelerates delivery.
Act as the escalation point for FX configuration, access and data requests through the Treasury Helpdesk, and define and enforce Treasury acceptance standards for functionality delivered by other teams.
Work independently on ambiguous problems, bringing structured solutions, and document processes, controls and configuration so that the platform does not depend on a single person.
What You’ll Need To Be Successful In This Role:
Essential:
5+ years in FX within a fintech, payments company, bank or broker, in FX operations, pricing, treasury systems or FX product.
Strong understanding of FX market mechanics, including bid/ask/mid, spreads and markups, cross rates, liquidity sources and FX risk drivers.
Strong SQL, with the ability to query, validate and reconcile large transactional datasets independently.
Working Python, with the ability to build, read, test and maintain data logic, whether written by hand or with AI tools, and take accountability for the results.
Proven experience taking FX, treasury or reconciliation functionality from requirements through UAT into production.
Hands-on reconciliation experience, including matching logic, break investigation and the link to accounting entries.
Familiarity with APIs and integration concepts (REST, authentication, webhooks, JSON/XML).
Competencies:
Strong attention to detail where configuration errors have direct financial impact, combined with the ability to see the bigger picture.
Sound judgement and confidence acting on non-routine market events.
Clear written communication of processes, controls and requirements to technical and non-technical stakeholders.
Proactive, self-starting approach with a track record of automating manual work.
Desirable:
Experience with market data providers (e.g. Refinitiv/LSEG) or trading and RFQ platforms (e.g. 360T); familiarity with the FIX protocol.
Exposure to FX execution, position management or treasury management systems.
Experience with Databricks, NetSuite, or BI tools such as Superset or Metabase.
Knowledge of payment rails, card scheme FX, or stablecoin FX.
Experience in a regulated environment (FCA/EMI), including safeguarding.
Why Join Paysend?
Make a Global Impact:
Join a company that is transforming how people and businesses move money around the world. Your work will contribute to products and services that help millions of customers stay connected globally.
Own Meaningful Outcomes:
We empower our people to take ownership, make decisions, and drive real impact. You'll have the opportunity to shape solutions, challenge the status quo, and see the results of your work firsthand.
Grow with Us:
As a fast-growing global fintech, we offer opportunities to learn, develop new skills, take on new challenges, and advance your career across functions and geographies.
Collaborate with Exceptional People:
Work alongside talented colleagues from diverse backgrounds and disciplines who are united by a shared ambition to build, innovate, and deliver great outcomes for our customers.
Move Fast and Make Things Happen:
We value action, curiosity, and continuous improvement. You'll be part of a culture that encourages experimentation, embraces change, and focuses on delivering meaningful results.
Be Part of Our Journey:
We're building the future of the global money movement. Join us at an exciting stage of growth where your ideas, expertise, and contributions can help shape what's next.
Location: Israel
About Nebius:
Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.
Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.
Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.
About the role
Location:
Israel – Modiin (Training) / Masmia (Work Location)
Duration:
6 months
Start date:
December 2026
Compensation:
Paid
Eligibility:
Recent Graduate or Early Career specialist
Work authorization:
Permitted to work in the job's location
Role Description
As an
Data Center Technician (Early Talent)
, you will gain hands-on experience maintaining and supporting IT infrastructure within our data centers, including modern GPU cloud cluster technologies.
You will learn to troubleshoot and resolve hardware issues, perform physical hardware repairs, support infrastructure maintenance, and ensure the smooth operation of critical systems.
This is a
6-month, hands-on technical training program
designed for individuals looking to build a long-term career in data center operations and IT infrastructure.
Program Structure & Working Conditions
The program consists of two phases:
Month 1 - Training:
Full-time training in Modiin, Sunday to Thursday, 9:00–17:00.
Months 2 - 6 - On-site Operations:
Shift-based work at our Masmia data center, following a
4-days-on / 4-days-off rotation
, including night shifts and weekends.
Important requirements:
A valid driver’s license and access to your own car are required, as public transportation to the Masmia site is unavailable during night shifts.
The role involves physical work, including prolonged standing, working with hardware equipment, and using ladders.
You must be comfortable working rotating shifts, including nights and weekends.
You must be able to read and understand technical documentation in English.
Successful participants may be considered for a
full-time L1 IT Technician position
upon completing the program, subject to performance and available headcount.
Skills You Will Learn
Diagnosing and resolving IT hardware issues while ensuring continuous support of the data center’s IT infrastructure.
Collaborating effectively with internal teams and external contractors to address technical and operational challenges.
Installing, upgrading, replacing, and dismantling hardware based on operational requirements.
Managing and maintaining fiber optic cables, patch cords, and network connectivity.
Planning, executing, and monitoring routine IT maintenance tasks to support infrastructure reliability.
Processing Return Merchandise Authorizations (RMAs) in accordance with established procedures.
Creating and maintaining technical documentation for hardware configuration, troubleshooting, and maintenance.
Working cross-functionally with infrastructure, networking, and other technical teams.
We Expect You to Have
Education or training in a relevant technical field, such as IT, computer hardware, electronics, networking, or practical engineering, through a technical college, Handesaim program, vocational training, or military technical training.
A strong interest in pursuing a hands-on technical career in data center operations and IT infrastructure.
Foundational knowledge of computer hardware, networking, and IT systems.
The ability to read and understand technical documentation in English.
A valid driver’s license and access to a personal vehicle for commuting to the Masmiya site.
Willingness and availability to work rotating shifts, including nights and weekends.
The ability to perform physical tasks associated with data center operations, including prolonged standing and working on ladders, with appropriate safety measures.
The ability to comply with all safety, security, and confidentiality policies.
Availability to commit to the full 6-month program.
Be at least 18 years old by the program start date.
Legal authorization to work in Israel without requiring sponsorship.
Nice to Have:
Basic knowledge of Linux operating systems.
Previous hands-on experience with computer hardware, server maintenance, or IT troubleshooting.
Familiarity with networking fundamentals and fiber optic connections.
Career Development & Progression
Our Early Talent Program is designed to help you develop the practical skills and experience needed to become an L1 IT Technician.
Throughout the program, you will receive structured training, hands-on experience, and guidance from experienced infrastructure professionals.
Your progress will be assessed through:
3-month evaluation:
A review of your technical development, performance, and progress against program expectations.
6-month evaluation:
A final assessment of your readiness for a potential full-time L1 IT Technician position.
Conversion to a permanent L1 IT Technician role is not guaranteed and will depend on individual performance, successful completion of the program, and available headcount.
What We Offer
Competitive salary and benefits package.
Structured technical training and mentorship from experienced infrastructure professionals.
Hands-on experience with modern GPU cloud infrastructure and real-world systems.
Opportunities to develop practical troubleshooting, hardware maintenance, and data center operations skills.
A dynamic and collaborative work environment that values initiative and innovation.
Opportunity to be considered for a full-time L1 IT Technician position following successful completion of the program, subject to performance and business needs.
We’re growing and expanding our products every day. If you’re excited about technology, enjoy hands-on problem-solving, and want to build your career in IT infrastructure, we’d love to hear from you!
Benefits & Perks:
Competitive compensation
Career growth and learning opportunities
Flexibility and ownership
Collaborative and innovative culture
Opportunity to work on impactful AI projects
International environment and talented teams
What's it like to work at Nebius:
Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI
Equal Opportunity Statement:
Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.
Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.
If you need accommodations during the application process, please let us know.
Location: Valencia, Spain
Workplace: OnSite
ROLE HIGHLIGHTS:
- Role: Senior Electronics Engineer
- Department: Space Systems
- Location: Valencia, Spain
- Reports to: Engineering Manager, Space Systems
- Working type: Hybrid
- Employment is subject to applicable security screening (incl. SUPO, where required)
THE MISSION OF THE SENIOR ELECTRONICS ENGINEER
We’re looking for a Senior Electronics Engineer to join our New Payload Team and help build the next generation of satellite hardware. In this role, you’ll design, test, and maintain the electronic systems that power and control our payloads and avionics subsystems. You’ll contribute across the entire product lifecycle, from early concepts and prototypes through integration, testing, and on-orbit performance.
This role is perfect for someone who enjoys solving complex engineering challenges, collaborating with experts across multiple disciplines, and having real ownership over hardware that flies in space.
WHO ARE WE?
ICEYE delivers space-based intelligence, surveillance, and reconnaissance (ISR) capabilities to governments and allied nations. This includes sovereign and turnkey ISR missions leveraging ICEYE's world-leading synthetic aperture radar (SAR) satellite technology, as well as access to data from the world's largest SAR satellite constellation. These capabilities enable partners to detect and respond to critical changes anywhere on Earth with unprecedented speed and accuracy – day or night and in any weather, supported by ultra high-resolution imagery and high-frequency revisits.
As a trusted partner for defense, intelligence, security, and maritime domain awareness, ICEYE's near real-time data creates a tactical advantage for mission-critical operations. ICEYE operates internationally with offices in Finland, Poland, Spain, Japan, the UAE, Greece, Germany, and the US. The company has more than 900 employees, inspired by the shared vision of improving life on Earth by becoming the global source of truth in Earth Observation.
DAY TO DAY RESPONSIBILITIES:
- Design board-level electronic systems for satellite units and RF boards, with a strong focus on power and control circuits using microcontrollers.
- Perform rigorous testing and validation of the electronics you design, ensuring functionality, reliability, and compliance with mission requirements.
- Create and maintain clear documentation, including schematics, PCB layouts, test plans, and procedures.
- Troubleshoot and resolve issues during design, prototyping, manufacturing, and even in-orbit operations when needed.
- Work closely with RF engineers, mechanical engineers, software developers, and other specialists to ensure seamless integration.
- Contribute to continuous improvement of design practices, test coverage, and in-orbit performance monitoring.
REQUIREMENTS:
MUST HAVE SKILLS
- 7–10+ years of hands-on experience in electronics engineering, with a strong specialization in analog electronics design.
- BSc/MSc in Electronic Engineering or related field.
- Proven track record designing low-noise power supplies, timing circuits, and analog signal chains at a senior/expert level.
- Significant experience in the space, defense, or avionics industry, having worked on flight or mission-critical hardware.
- Strong command of EMI/EMC principles and best practices for noise mitigation.
- Demonstrated ability to lead complex analog design efforts and mentor junior engineers.
NICE TO HAVE SKILLS
- Hands-on experience with space hardware or environmental testing (vibration, thermal, radiation).
- Deep understanding of high-speed signals and associated design constraints.
- Solid understanding of RF concepts and the interactions between digital, analog, and RF circuitry.
- Experience with PCB design tools such as Altium, KiCad, or similar.
- Experience working with microcontroller firmware or embedded systems.
- Knowledge of root-cause analysis techniques for complex hardware issues.
APPLICATION PROCESS
- Talent Acquisition Interview
- Hiring Manager Interview
- Technical Interview (onsite or virtual), including a Technical Challenge
- Hiring Team Interview
- Offer Decision
WORKING AT ICEYE
At ICEYE, you’ll join a diverse and highly engaged team united by the ambition to make the impossible possible. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. Your growth, wellbeing, and success are a priority, with continuous professional development, training opportunities, and a culture where collaboration is how we win.
HOW WE WORK (OUR VALUES)
Make the impossible possible: We set ambitious goals and stay calm under pressure. We bring grit, optimism, and ownership when things get hard, and we keep moving until we find a way.
- Be curious: Go deep, ask questions, listen carefully, and think critically. Understand the “why” behind decisions.
- See the big picture: Stay close to what’s happening across the company so you can make better decisions. Consider how your work affects others.
- Drive effective teamwork: Create psychological safety, invite different perspectives, and build inclusive teams. There are no bad questions.
- Act as one team: We win together. We match tasks to the right owner and stay agile as priorities shift.
- Have fun: What we do matters—and it should be enjoyable. Celebrate progress, take pride in results, and share the wins.
BENEFITS
Our benefits are designed to support your health and wellbeing—at work and beyond. We keep improving them based on employee feedback, and offerings vary by location. Talent Acquisition will confirm what applies for this role and location during the process.
OUR COMMITMENT TO DIVERSITY, EQUITY AND INCLUSION
We want ICEYE to be a place where people can be themselves and do great work. Different backgrounds and perspectives make us stronger, which is why we work to create an environment where people feel included, respected, and able to speak up. Whatever your background, we want you to bring your authentic self to the table.
We’re committed to fair, inclusive hiring and equal opportunity. Everyone is welcome to apply. If you need any adjustments or support during the recruitment process, tell us—we’ll do our best to help.
Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at https://www.iceye.comiceye.com http://iceye.com
Location: Taguig, National Capital Region
Workplace: Hybrid
About Salmon
Salmon Bank (Rural Bank) Inc., the banking arm of Salmon Group Ltd., is a technology-driven challenger bank in the Philippines operating under a BSP license. We combine the trust of a licensed institution with the speed and convenience of a modern financial product. Work within regulated financial infrastructure, where product, risk, compliance, operations, technology, and customer experience are closely connected.
About the Role
The Credit Administration Officer is a key member of the Bank’s Back Office, working closely with the Credit Administration Manager and other stakeholders to set up, document, and run the Unit’s processes. You’ll make sure credit administration activities are carried out accurately, on time, and in line with policy and regulatory requirements.
You’ll own the day-to-day integrity of the credit administration process: from credit documentation and pre-disbursement checks, through loan booking, collateral and record custodianship, and post-booking monitoring, to loan settlement and closure. Because credit administration acts as an independent control, separate from loan origination and credit approval, you’ll also serve as checker and authorizer for the team within delegated authority, making sure maker-checker and segregation of duties are always observed.
Beyond daily operations, you’ll keep the team audit-ready, keep documented processes current, and look for ways to improve processes and systems without weakening controls. You’ll also contribute directly to the Bank’s efforts to combat money laundering.
Key Responsibilities
- Process set-up and documentation: work closely with the Manager, Credit Administration and other stakeholders to set up and document the Unit’s processes, including:
- Credit documentation: check that documentation is complete and consistent with the approved terms and conditions of credit, and maintain the documentation system and checklists.
- Pre-disbursement verification: confirm that approvals were secured from the competent authority within delegated authority, and that all conditions precedent and documentary requirements are met before release.
- Facility set-up and loan booking: book, classify, record, and reconcile credit facilities accurately in the Bank’s systems.
- Credit and collateral custodianship (legacy loans): safekeep original security instruments and credit files under dual control, with a movement register and periodic physical checks.
- Post-booking monitoring: track compliance with credit conditions, covenants, collateral requirements, insurance coverage, and other post-disbursement obligations, including outstanding and expired documents.
- Exception management: escalate exceptions noted and monitor their resolution within agreed timelines.
- Loan settlement and closure: process settlement and collateral release, and maintain closed loan records in line with the record retention policy.
- Management information and regulatory reporting: prepare credit administration reports and registers, and support regulatory reporting, audits, and supervisory examinations.
- Loan-related inquiries and complaints: handle and resolve inquiries and complaints relating to loan administration.
- Other processes that may arise related to credit administration.
- Issue escalation: promptly identify and escalate issues noted, and propose resolutions to your immediate supervisor.
- Anti-money laundering: help combat money laundering by ensuring the required processes are in place.
- Regulatory compliance: comply with the regulatory requirements of the SEC, BSP, AMLC, and other governing bodies.
- Other duties: perform other tasks assigned from time to time.
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