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Location: Portugal Workplace: fully About the Client Our client is an international iGaming operator with online casino and sportsbook products. It works with players through digital channels and develops partnerships across the gaming ecosystem. Role Overview As General Manager, you will own the crypto casino brand end to end: strategy, P&L, growth and team. You will report directly to the co-founders and act as the CEO of the brand. In the first phase, the focus will be on player acquisition and growth, while you build the structure and team that will scale the business long term. Key Responsibilities Own the brand’s P&L, including revenue, acquisition costs, bonus spend, margins, budgets and forecasts. Define and execute a growth roadmap for the next 3–12 months and beyond, covering markets, channels, product priorities and milestones. Drive player acquisition through affiliates, KOLs, influencers, streamers, community platforms, paid media and alternative traffic sources. Build the brand’s community and positioning among crypto-native audiences. Shape gamification, loyalty and VIP mechanics, bonus economics and potential future token utility with product and technology teams. Improve onboarding, reactivation, VIP management and player lifetime value with CRM. Establish KPIs, reporting, unit economics and a regular decision-making cadence. Build a dedicated team, initially using shared resources and hiring key roles as the business grows. Assess which markets, channels and partners merit investment. Work closely with founders, finance, compliance, payments and product teams. Requirements Proven experience growing a B2C crypto product, such as a crypto casino or sportsbook, exchange, wallet or other consumer Web3 product. Hands-on ownership of a P&L or full commercial results, beyond a marketing budget. Strong understanding of player or user acquisition economics and traffic quality, ideally in high-risk verticals. Deep knowledge of crypto-native audiences, community building and KOL marketing; experience with token launches or on-chain mechanics is a plus. Experience building and managing teams of 15–20+ people through hiring and delegation. Ability to set priorities, turn strategy into action and deliver measurable results. iGaming experience is a strong plus, but not essential for candidates with a strong crypto B2C background. Fluent English. Languages: English Key Soft Skills Builds, motivates and holds a team accountable. Takes ownership and delivers measurable results. Communicates clearly and in a structured, data-backed way. Partners with the CEO, listens and challenges constructively with a well-reasoned view. Brings a professional, mature approach to a corporate-style environment. Works comfortably in a mixed Russian- and English-speaking team. What We Offer Competitive salary aligned with experience Collaborative and transparent team culture High-impact role in a scaling fintech company Recognition of personal milestones and achievements Social benefits

Location: Sweden Workplace: fully About the Client Our client is an international iGaming operator with online casino and sportsbook products. It works with players through digital channels and develops partnerships across the gaming ecosystem. Role Overview As General Manager, you will own the crypto casino brand end to end: strategy, P&L, growth and team. You will report directly to the co-founders and act as the CEO of the brand. In the first phase, the focus will be on player acquisition and growth, while you build the structure and team that will scale the business long term. Key Responsibilities Own the brand’s P&L, including revenue, acquisition costs, bonus spend, margins, budgets and forecasts. Define and execute a growth roadmap for the next 3–12 months and beyond, covering markets, channels, product priorities and milestones. Drive player acquisition through affiliates, KOLs, influencers, streamers, community platforms, paid media and alternative traffic sources. Build the brand’s community and positioning among crypto-native audiences. Shape gamification, loyalty and VIP mechanics, bonus economics and potential future token utility with product and technology teams. Improve onboarding, reactivation, VIP management and player lifetime value with CRM. Establish KPIs, reporting, unit economics and a regular decision-making cadence. Build a dedicated team, initially using shared resources and hiring key roles as the business grows. Assess which markets, channels and partners merit investment. Work closely with founders, finance, compliance, payments and product teams. Requirements Proven experience growing a B2C crypto product, such as a crypto casino or sportsbook, exchange, wallet or other consumer Web3 product. Hands-on ownership of a P&L or full commercial results, beyond a marketing budget. Strong understanding of player or user acquisition economics and traffic quality, ideally in high-risk verticals. Deep knowledge of crypto-native audiences, community building and KOL marketing; experience with token launches or on-chain mechanics is a plus. Experience building and managing teams of 15–20+ people through hiring and delegation. Ability to set priorities, turn strategy into action and deliver measurable results. iGaming experience is a strong plus, but not essential for candidates with a strong crypto B2C background. Fluent English. Languages: English Key Soft Skills Builds, motivates and holds a team accountable. Takes ownership and delivers measurable results. Communicates clearly and in a structured, data-backed way. Partners with the CEO, listens and challenges constructively with a well-reasoned view. Brings a professional, mature approach to a corporate-style environment. Works comfortably in a mixed Russian- and English-speaking team. What We Offer Competitive salary aligned with experience Collaborative and transparent team culture High-impact role in a scaling fintech company Recognition of personal milestones and achievements Social benefits

Location: Cyprus Workplace: fully About the Client Our client is a digital banking platform serving businesses and individual users internationally. It offers multi-currency accounts, payment services and card products through web and mobile applications. Role Overview Take ownership of a card issuing product line with a direct impact on customers and daily operations. You will keep existing programmes running reliably while developing the roadmap, delivering product changes and working with international card schemes and processors. Key Responsibilities Own the card issuing product line end to end, maintaining reliable operations and driving further development. Define and manage the roadmap and backlog, prioritising business value, scheme requirements and operational impact. Work with Mastercard, Visa and card processors on integrations, certifications, scheme projects and change requests. Turn business, operational and scheme needs into clear product and technical specifications for IT teams. Coordinate IT teams from planning and requirements through testing, release and post-release checks. Oversee issuance, activation, authorisation, clearing, settlement and disputes, resolving issues that affect card products. Work with compliance and operations to meet Visa and Mastercard scheme rules and mandatory releases. Requirements Proven experience as a Product Owner or Product Manager responsible for card issuing products. Hands-on experience with Mastercard and/or Visa and card processors on integrations, scheme projects or change requests. Working knowledge of the card lifecycle, authorisation, clearing, settlement and chargebacks. Practical understanding of APIs, processor integrations and transaction data flows, sufficient to work directly with engineering teams. Experience coordinating IT development teams and managing changes through backlogs, requirements and releases. Knowledge of Card Scheme Compliance, including Visa and Mastercard rules and scheme releases, is a plus. Languages: English , Russian . Experience in fintech Key Soft Skills Independence, ownership and accountability. A structured, analytical approach to processes. Clear communication with technical and business stakeholders. Prioritisation and attention to detail. What We Offer Competitive salary aligned with experience Collaborative and transparent team culture High-impact role in a scaling fintech company Recognition of personal milestones and achievements Social benefits

Location: Paris Workplace: Hybrid WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW Harvey’s Legal Engineer - Product Specialists are experienced lawyers from top-tier firms who leverage their legal expertise to help customers seamlessly integrate Harvey into their daily workflows—driving adoption, increasing utilization, and supporting long-term expansion and renewal. Legal Engineer - Product Specialists collaborate closely with Harvey’s Customer Success Managers and Account Executives to drive all facets of the post-sales strategy. They develop consultative relationships with law firm partners, associates, innovation teams, and in-house counsel at private equity firms and Fortune 500 companies—serving as trusted advisors on how Harvey’s AI solutions can enhance legal effectiveness and efficiency. Legal Engineer - Product Specialists draw on their legal training and practice experience to ask thoughtful questions, uncover adoption barriers, and develop tailored strategies that build credibility with customers. They partner with Customer Success Managers and Account Executives to communicate Harvey’s value through a mix of large group sessions, small workshops, and one-on-one conversations. WHAT YOU’LL DO - Build trusted relationships with law firm and in-house legal teams by understanding their unique workflows and offering tailored guidance on how to incorporate Harvey’s AI into their daily practice. - Design and lead onboarding sessions, training workshops, and ongoing enablement programs that drive adoption and maximize the value of Harvey’s platform. - Act as a strategic partner to Customer Success Managers and Account Executives to identify expansion opportunities and support renewal efforts through demonstrated impact and engagement. - Proactively surface obstacles to adoption by engaging users with thoughtful questions and legal empathy, then develop and implement strategies to overcome them. - Translate legal practice needs into actionable feedback for the product and engineering teams, helping to shape product development through a lawyer’s lens. - Monitor usage trends and identify at-risk accounts or untapped opportunities, working cross-functionally to re-engage users and showcase new or underutilized capabilities. - Contribute to customer-facing content (e.g., training materials, use case guides, FAQ resources) to ensure continued customer success across a range of practice areas. - Support the credibility and brand of Harvey as the leading AI platform for lawyers by delivering high-quality, domain-specific guidance that meets the expectations of top-tier legal professionals. - Travel may be required from time to time, including visits to customer office locations and company offices. WHAT YOU HAVE - JD or equivalent legal qualification. - At least 3 years of experience practicing law within at a top in-house team. - Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels. - Outstanding presentation skills to both legal and executive audiences, whether impromptu on a whiteboard or using presentations and demos. - Strong understanding of legal processes and challenges faced by legal professionals. - Curiosity about AI’s potential to transform the legal industry. - Sales or customer-facing experience, including law firm business development and/or secondment, is a plus, as is experience directly managing law firm client matters and client relationships. DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922]. #LI-JM1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Location: Stockholm Workplace: Remote WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW Harvey’s Legal Engineer - Product Specialists are experienced lawyers from top-tier firms who leverage their legal expertise to help customers seamlessly integrate Harvey into their daily workflows—driving adoption, increasing utilization, and supporting long-term expansion and renewal. Legal Engineer - Product Specialists collaborate closely with Harvey’s Customer Success Managers and Account Executives to drive all facets of the post-sales strategy. They develop consultative relationships with law firm partners, associates, innovation teams, and in-house counsel at private equity firms and Fortune 500 companies—serving as trusted advisors on how Harvey’s AI solutions can enhance legal effectiveness and efficiency. Legal Engineer - Product Specialists draw on their legal training and practice experience to ask thoughtful questions, uncover adoption barriers, and develop tailored strategies that build credibility with customers. They partner with Customer Success Managers and Account Executives to communicate Harvey’s value through a mix of large group sessions, small workshops, and one-on-one conversations. WHAT YOU’LL DO - Build trusted relationships with law firm and in-house legal teams by understanding their unique workflows and offering tailored guidance on how to incorporate Harvey’s AI into their daily practice. - Design and lead onboarding sessions, training workshops, and ongoing enablement programs that drive adoption and maximize the value of Harvey’s platform. - Act as a strategic partner to Customer Success Managers and Account Executives to identify expansion opportunities and support renewal efforts through demonstrated impact and engagement. - Proactively surface obstacles to adoption by engaging users with thoughtful questions and legal empathy, then develop and implement strategies to overcome them. - Translate legal practice needs into actionable feedback for the product and engineering teams, helping to shape product development through a lawyer’s lens. - Monitor usage trends and identify at-risk accounts or untapped opportunities, working cross-functionally to re-engage users and showcase new or underutilized capabilities. - Contribute to customer-facing content (e.g., training materials, use case guides, FAQ resources) to ensure continued customer success across a range of practice areas. - Support the credibility and brand of Harvey as the leading AI platform for lawyers by delivering high-quality, domain-specific guidance that meets the expectations of top-tier legal professionals. - Travel may be required from time to time, including visits to customer office locations and company offices. WHAT YOU HAVE - Fluent in the Swedish language. - JD or equivalent legal qualification. - At least 3 years of experience practicing law within at a top in-house team. - Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels. - Outstanding presentation skills to both legal and executive audiences, whether impromptu on a whiteboard or using presentations and demos. - Strong understanding of legal processes and challenges faced by legal professionals. - Curiosity about AI’s potential to transform the legal industry. - Sales or customer-facing experience, including law firm business development and/or secondment, is a plus, as is experience directly managing law firm client matters and client relationships. DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922]. #LI-JM1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Location: Estonia Workplace: fully About the Client Our client is a digital banking platform serving businesses and individual users. It offers payment accounts, cards and digital tools for managing money internationally. Role Overview Take ownership of a developing card scheme compliance function with a direct impact on card operations. You will turn changing scheme rules into practical requirements, coordinate implementation across skilled teams and help deliver changes on time. Key Responsibilities Monitor Visa and Mastercard rules, mandates and bulletins. Assess their impact on card issuing and acquiring beyond traditional AML compliance. Review technical and business processes to identify gaps against current scheme requirements. Manage scheme-driven changes from impact assessment to go-live within required deadlines, including changes to transaction message fields. Translate scheme requirements into clear technical tasks for IT, Reconciliation and other teams. Serve as the main contact for payment schemes and card processors on requirements, clarifications and implementation. Embed scheme requirements in internal processes and keep documentation current. Track changes across teams and report progress and risks to management. Requirements Proven technical business analysis experience in card payments, or comparable experience working with card schemes. Hands-on experience tracking and implementing Visa and Mastercard rules and mandates. Practical technical and business knowledge of card issuing and acquiring. Experience working directly with payment schemes, card processors and internal IT teams to deliver changes. Experience writing technical requirements and task specifications for IT and Reconciliation teams. Working knowledge of card transaction data and message fields, such as ISO 8583. Compliance experience is a plus. Languages: English , Russian . Key Soft Skills Independence and ownership when navigating unfamiliar processes. A structured approach and attention to detail. Clear communication and stakeholder management across technical and business teams. Strong coordination, prioritisation and follow-up. The ability to balance scheme requirements with business objectives. What We Offer Competitive salary aligned with experience Collaborative and transparent team culture High-impact role in a scaling fintech company Recognition of personal milestones and achievements Social benefits

Location: Poland Workplace: fully About the Client Our client is a digital banking platform serving businesses and individual users. It offers payment accounts, cards and digital tools for managing money internationally. Role Overview Take ownership of a developing card scheme compliance function with a direct impact on card operations. You will turn changing scheme rules into practical requirements, coordinate implementation across skilled teams and help deliver changes on time. Key Responsibilities Monitor Visa and Mastercard rules, mandates and bulletins. Assess their impact on card issuing and acquiring beyond traditional AML compliance. Review technical and business processes to identify gaps against current scheme requirements. Manage scheme-driven changes from impact assessment to go-live within required deadlines, including changes to transaction message fields. Translate scheme requirements into clear technical tasks for IT, Reconciliation and other teams. Serve as the main contact for payment schemes and card processors on requirements, clarifications and implementation. Embed scheme requirements in internal processes and keep documentation current. Track changes across teams and report progress and risks to management. Requirements Proven technical business analysis experience in card payments, or comparable experience working with card schemes. Hands-on experience tracking and implementing Visa and Mastercard rules and mandates. Practical technical and business knowledge of card issuing and acquiring. Experience working directly with payment schemes, card processors and internal IT teams to deliver changes. Experience writing technical requirements and task specifications for IT and Reconciliation teams. Working knowledge of card transaction data and message fields, such as ISO 8583. Compliance experience is a plus. Languages: English , Russian . Key Soft Skills Independence and ownership when navigating unfamiliar processes. A structured approach and attention to detail. Clear communication and stakeholder management across technical and business teams. Strong coordination, prioritisation and follow-up. The ability to balance scheme requirements with business objectives. What We Offer Competitive salary aligned with experience Collaborative and transparent team culture High-impact role in a scaling fintech company Recognition of personal milestones and achievements Social benefits

Location: Lithuania Workplace: fully About the Client Our client is a digital banking platform serving businesses and individual users. It offers payment accounts, cards and digital tools for managing money internationally. Role Overview Take ownership of a developing card scheme compliance function with a direct impact on card operations. You will turn changing scheme rules into practical requirements, coordinate implementation across skilled teams and help deliver changes on time. Key Responsibilities Monitor Visa and Mastercard rules, mandates and bulletins. Assess their impact on card issuing and acquiring beyond traditional AML compliance. Review technical and business processes to identify gaps against current scheme requirements. Manage scheme-driven changes from impact assessment to go-live within required deadlines, including changes to transaction message fields. Translate scheme requirements into clear technical tasks for IT, Reconciliation and other teams. Serve as the main contact for payment schemes and card processors on requirements, clarifications and implementation. Embed scheme requirements in internal processes and keep documentation current. Track changes across teams and report progress and risks to management. Requirements Proven technical business analysis experience in card payments, or comparable experience working with card schemes. Hands-on experience tracking and implementing Visa and Mastercard rules and mandates. Practical technical and business knowledge of card issuing and acquiring. Experience working directly with payment schemes, card processors and internal IT teams to deliver changes. Experience writing technical requirements and task specifications for IT and Reconciliation teams. Working knowledge of card transaction data and message fields, such as ISO 8583. Compliance experience is a plus. Languages: English , Russian . Key Soft Skills Independence and ownership when navigating unfamiliar processes. A structured approach and attention to detail. Clear communication and stakeholder management across technical and business teams. Strong coordination, prioritisation and follow-up. The ability to balance scheme requirements with business objectives. What We Offer Competitive salary aligned with experience Collaborative and transparent team culture High-impact role in a scaling fintech company Recognition of personal milestones and achievements Social benefits

Location: Cyprus Workplace: fully About the Client Our client is a digital banking platform serving businesses and individual users. It offers payment accounts, cards and digital tools for managing money internationally. Role Overview Take ownership of a developing card scheme compliance function with a direct impact on card operations. You will turn changing scheme rules into practical requirements, coordinate implementation across skilled teams and help deliver changes on time. Key Responsibilities Monitor Visa and Mastercard rules, mandates and bulletins. Assess their impact on card issuing and acquiring beyond traditional AML compliance. Review technical and business processes to identify gaps against current scheme requirements. Manage scheme-driven changes from impact assessment to go-live within required deadlines, including changes to transaction message fields. Translate scheme requirements into clear technical tasks for IT, Reconciliation and other teams. Serve as the main contact for payment schemes and card processors on requirements, clarifications and implementation. Embed scheme requirements in internal processes and keep documentation current. Track changes across teams and report progress and risks to management. Requirements Proven technical business analysis experience in card payments, or comparable experience working with card schemes. Hands-on experience tracking and implementing Visa and Mastercard rules and mandates. Practical technical and business knowledge of card issuing and acquiring. Experience working directly with payment schemes, card processors and internal IT teams to deliver changes. Experience writing technical requirements and task specifications for IT and Reconciliation teams. Working knowledge of card transaction data and message fields, such as ISO 8583. Compliance experience is a plus. Languages: English , Russian . Key Soft Skills Independence and ownership when navigating unfamiliar processes. A structured approach and attention to detail. Clear communication and stakeholder management across technical and business teams. Strong coordination, prioritisation and follow-up. The ability to balance scheme requirements with business objectives. What We Offer Competitive salary aligned with experience Collaborative and transparent team culture High-impact role in a scaling fintech company Recognition of personal milestones and achievements Social benefits

Location: Riga, Latvia Workplace: fully About the Client Our client is a digital banking platform serving businesses and individual users. It offers payment accounts, cards and digital tools for managing money internationally. Role Overview Take ownership of a developing card scheme compliance function with a direct impact on card operations. You will turn changing scheme rules into practical requirements, coordinate implementation across skilled teams and help deliver changes on time. Key Responsibilities Monitor Visa and Mastercard rules, mandates and bulletins. Assess their impact on card issuing and acquiring beyond traditional AML compliance. Review technical and business processes to identify gaps against current scheme requirements. Manage scheme-driven changes from impact assessment to go-live within required deadlines, including changes to transaction message fields. Translate scheme requirements into clear technical tasks for IT, Reconciliation and other teams. Serve as the main contact for payment schemes and card processors on requirements, clarifications and implementation. Embed scheme requirements in internal processes and keep documentation current. Track changes across teams and report progress and risks to management. Requirements Proven technical business analysis experience in card payments, or comparable experience working with card schemes. Hands-on experience tracking and implementing Visa and Mastercard rules and mandates. Practical technical and business knowledge of card issuing and acquiring. Experience working directly with payment schemes, card processors and internal IT teams to deliver changes. Experience writing technical requirements and task specifications for IT and Reconciliation teams. Working knowledge of card transaction data and message fields, such as ISO 8583. Compliance experience is a plus. Languages: English , Russian . Key Soft Skills Independence and ownership when navigating unfamiliar processes. A structured approach and attention to detail. Clear communication and stakeholder management across technical and business teams. Strong coordination, prioritisation and follow-up. The ability to balance scheme requirements with business objectives. What We Offer Competitive salary aligned with experience Collaborative and transparent team culture High-impact role in a scaling fintech company Recognition of personal milestones and achievements Social benefits

Location: Munich Workplace: Hybrid WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW Harvey’s Legal Engineer - Product Specialists are experienced lawyers from top-tier firms who leverage their legal expertise to help customers seamlessly integrate Harvey into their daily workflows—driving adoption, increasing utilization, and supporting long-term expansion and renewal. Legal Engineer - Product Specialists collaborate closely with Harvey’s Customer Success Managers and Account Executives to drive all facets of the post-sales strategy. They develop consultative relationships with law firm partners, associates, innovation teams, and in-house counsel at private equity firms and Fortune 500 companies—serving as trusted advisors on how Harvey’s AI solutions can enhance legal effectiveness and efficiency. Legal Engineer - Product Specialists draw on their legal training and practice experience to ask thoughtful questions, uncover adoption barriers, and develop tailored strategies that build credibility with customers. They partner with Customer Success Managers and Account Executives to communicate Harvey’s value through a mix of large group sessions, small workshops, and one-on-one conversations. WHAT YOU’LL DO - Build trusted relationships with law firm and in-house legal teams by understanding their unique workflows and offering tailored guidance on how to incorporate Harvey’s AI into their daily practice. - Design and lead onboarding sessions, training workshops, and ongoing enablement programs that drive adoption and maximize the value of Harvey’s platform. - Act as a strategic partner to Customer Success Managers and Account Executives to identify expansion opportunities and support renewal efforts through demonstrated impact and engagement. - Proactively surface obstacles to adoption by engaging users with thoughtful questions and legal empathy, then develop and implement strategies to overcome them. - Translate legal practice needs into actionable feedback for the product and engineering teams, helping to shape product development through a lawyer’s lens. - Monitor usage trends and identify at-risk accounts or untapped opportunities, working cross-functionally to re-engage users and showcase new or underutilized capabilities. - Contribute to customer-facing content (e.g., training materials, use case guides, FAQ resources) to ensure continued customer success across a range of practice areas. - Support the credibility and brand of Harvey as the leading AI platform for lawyers by delivering high-quality, domain-specific guidance that meets the expectations of top-tier legal professionals. - Travel may be required from time to time, including visits to customer office locations and company offices. WHAT YOU HAVE - JD or equivalent legal qualification. - At least 3 years of experience practicing law within at a top in-house team. - Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels. - Outstanding presentation skills to both legal and executive audiences, whether impromptu on a whiteboard or using presentations and demos. - Strong understanding of legal processes and challenges faced by legal professionals. - Curiosity about AI’s potential to transform the legal industry. - Sales or customer-facing experience, including law firm business development and/or secondment, is a plus, as is experience directly managing law firm client matters and client relationships. DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922]. #LI-JM1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Location: London Workplace: Hybrid WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW As Harvey scales its post-sales function across EMEA, we are hiring a Legal Engineer Manager - Product Specialist to lead and grow the Product Specialist team in London. This role was created to provide senior leadership and strategic direction to a team of Product Specialists who support existing customers in maximising their use of the Harvey platform. Harvey’s Legal Engineer - Product Specialists are experienced lawyers from top-tier firms who leverage their legal expertise to help customers seamlessly integrate Harvey into their daily workflows - driving adoption, increasing utilisation, and supporting long-term expansion and renewal. Legal Engineer - Product Specialists collaborate closely with Harvey’s Customer Success Managers to drive all facets of the post-sales strategy. They develop consultative relationships with law firm partners, associates, innovation teams, and in-house counsel, serving as trusted advisors on how Harvey’s AI solutions can enhance legal effectiveness and efficiency. Legal Engineer - Product Specialists draw on their legal training and practice experience to ask thoughtful questions, uncover adoption barriers, and develop tailored strategies that build credibility with customers. They partner with Customer Success Managers to communicate Harvey’s value through a mix of large group sessions, small workshops, and one-on-one conversations. WHAT YOU'LL DO - Lead and develop a team of Legal Engineers - Product Specialists in the UK, providing coaching, performance management, and career development support. - Own the post-implementation customer relationship from a legal engineering perspective, ensuring law firm and in-house clients are effectively onboarded, trained, and supported on an ongoing basis - Act as the senior escalation point for complex or strategic customer engagements, bringing deep product and legal expertise - Partner with Account Management and Sales to identify expansion opportunities, support renewals, and contribute to retention strategy - Collaborate with the Product team to surface customer feedback, advocate for platform improvements, and keep the team informed of new features and roadmap developments - Define and iterate on team processes, playbooks, and frameworks to build a scalable and high-performing function WHAT YOU HAVE - Qualified lawyer with 7+ PQE, with experience in a law firm or in-house legal environment - Prior experience managing or mentoring a team, with a track record of developing talent and driving performance - Deep familiarity with legal technology and AI tools, with an ability to quickly develop and demonstrate platform expertise - Strong commercial instincts and the ability to engage credibly with senior stakeholders at law firms and in-house legal teams - Excellent communication and presentation skills, with experience running training, workshops, or client-facing product sessions - Comfort operating in a fast-paced, high-growth environment with a pragmatic, solutions-oriented approach DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922]. #LI-LM1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Location: USA Workplace: remote Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. With a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA.We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.  In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.Who We're Looking For:We are looking for an Enterprise Customer Success Manager who will be working with strategic customers across the North American market. The candidate should be based on the U.S. East Coast, with candidates in the Central Time Zone potentially considered. This role will focus on strategic customers with a strong emphasis on banks, credit unions, and other financial services organizations.Responsibilities:Maintain and develop long-term relationships with strategic customers of the Corporate & Enterprise segment across the USA region.Act as a trusted advisor of assigned accounts and communicate with them on different levels including C-level executives.Control and audit delivery processes in implementation projects for Corporate & Enterprise customers, identify early red flags to prevent delivery and launch-related issues.Help customers achieve their desired outcomes, value realization, and high ROI.Grow customer's portfolio through zero churn and active cross and up-sales.Maintain higher than industry average NPS score.Requirements:Minimum 3+ years of B2B account management or project management experience working with Enterprise accounts in USAExperience working with CRM, BPM, LC/NC solutions will be a preference.English language skills and executive level communication.Desire to learn and adapt fast according to a changing market environment.Customer-centric expert with a track record in delivering customer success. What to expect from us:Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type

Location: Madrid Workplace: Hybrid WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW Harvey’s Legal Engineer - Product Specialists are experienced lawyers from top-tier firms who leverage their legal expertise to help customers seamlessly integrate Harvey into their daily workflows—driving adoption, increasing utilization, and supporting long-term expansion and renewal. Legal Engineer - Product Specialists collaborate closely with Harvey’s Customer Success Managers and Account Executives to drive all facets of the post-sales strategy. They develop consultative relationships with law firm partners, associates, innovation teams, and in-house counsel at private equity firms and Fortune 500 companies—serving as trusted advisors on how Harvey’s AI solutions can enhance legal effectiveness and efficiency. Legal Engineer - Product Specialists draw on their legal training and practice experience to ask thoughtful questions, uncover adoption barriers, and develop tailored strategies that build credibility with customers. They partner with Customer Success Managers and Account Executives to communicate Harvey’s value through a mix of large group sessions, small workshops, and one-on-one conversations. WHAT YOU’LL DO - Build trusted relationships with law firm and in-house legal teams by understanding their unique workflows and offering tailored guidance on how to incorporate Harvey’s AI into their daily practice. - Design and lead onboarding sessions, training workshops, and ongoing enablement programs that drive adoption and maximize the value of Harvey’s platform. - Act as a strategic partner to Customer Success Managers and Account Executives to identify expansion opportunities and support renewal efforts through demonstrated impact and engagement. - Proactively surface obstacles to adoption by engaging users with thoughtful questions and legal empathy, then develop and implement strategies to overcome them. - Translate legal practice needs into actionable feedback for the product and engineering teams, helping to shape product development through a lawyer’s lens. - Monitor usage trends and identify at-risk accounts or untapped opportunities, working cross-functionally to re-engage users and showcase new or underutilized capabilities. - Contribute to customer-facing content (e.g., training materials, use case guides, FAQ resources) to ensure continued customer success across a range of practice areas. - Support the credibility and brand of Harvey as the leading AI platform for lawyers by delivering high-quality, domain-specific guidance that meets the expectations of top-tier legal professionals. - Travel may be required from time to time, including visits to customer office locations and company offices. WHAT YOU HAVE - JD or equivalent legal qualification - At least 3 years of experience practicing law within at a top in-house team. - Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels. - Outstanding presentation skills to both legal and executive audiences, whether impromptu on a whiteboard or using presentations and demos. - Strong understanding of legal processes and challenges faced by legal professionals. - Curiosity about AI’s potential to transform the legal industry. - Sales or customer-facing experience, including law firm business development and/or secondment, is a plus, as is experience directly managing law firm client matters and client relationships. DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922]. #LI-RC1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Location: Amsterdam Workplace: Remote ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs. WHAT YOU'LL DO - Prospecting & lead generation: Identify and target potential customers through research, networking, and cold calling. Build new relationships with our enterprise customers and prospects to drive revenue, pipeline, and deployment capacity. - Manage relationships: Build and maintain strong relationships with key decision-makers and stakeholders with our largest customers. Serve as their primary point of contact and exceed their expectations. - Negotiating & closing complex deal cycles: Lead negotiations with existing and prospective customers, addressing objections and closing deals. Navigate contracts and agreements quickly and effectively, working closely with legal and finance stakeholders. - Sales strategy & planning: Develop and execute sales strategies to meet or exceed sales targets. Craft tailored sales presentations and proposals that meet our enterprise customers needs. Collaborate with our marketing team to implement effective sales campaigns and presentations. - Help define our sales motion: You'll be the first Sales person in region, and your work will directly impact how our GTM function operates and succeeds in the Benelux. - Collaborate cross-functionally: Work closely with our broader GTM team, as well as our product, technical and operations orgs to deliver our industry-leading product. WHAT YOU'LL BRING - 10+ years of experience in an enterprise customer-facing sales role, identifying and closing large accounts. - Strong communication skills: Exceptional verbal and written communication abilities. Professional fluency in Dutch and English. - Enterprise experience: Experience managing a $1M+ quota, and running end-to-end complex deals. - Analytical mindset: Ability to analyze market trends, identify opportunities, and make data-driven decisions. - Prospecting & lead generation: Proven track record of identifying and targeting potential enterprise clients through research, networking, and cold calling. EVEN BETTER... - Industry knowledge: Familiarity with the AI landscape, key players, and emerging trends. - Experience building GTM strategies: Building sales teams and sales motions from scratch, or from early stage growth. OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits - Lunch, as well as delicious snacks and coffee to keep you energized when working onsite - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description. Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy. We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.

Location: Madrid Workplace: Hybrid WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW As Harvey scales its pre-sales function across EMEA, we are hiring a Legal Engineer Manager to lead and grow the team in Madrid. This role exists to provide senior leadership and strategic direction to a team of Legal Engineers who sit at the heart of Harvey's commercial motion - bringing legal credibility, product expertise, and consultative support to law firm and in-house prospects. Harvey’s Legal Engineers are skilled lawyers from top-tier law firms who apply their legal experience to ensure that current and prospective customers understand how Harvey’s solutions enhance specific day-to-day workflows, working alongside Harvey’s Account Executives to support all aspects of our sales strategy. Legal Engineers build consultative relationships with law firm partners and associates and in-house attorneys at private equity firms and Fortune 500 companies, becoming trusted advisors on how Harvey’s AI solutions can make them more effective. Similar to the way Solutions Architects secure the “technical win” in the sales process, Legal Engineers secure the “legal win” by performing in-depth customer discovery and education on Harvey’s solutions through targeted meetings and demos that resonate with the customer’s day-to-day workflows specific to their legal practice area. Legal Engineers utilize their experience practicing law and their legal mindset to ask thoughtful questions to understand the needs of law firm and in-house attorneys, develop credibility, and then partner with Account Executives to educate them on Harvey’s value via large and small group sessions as well as one-to-one conversations. WHAT YOU'LL DO - Lead, coach, and develop a team of Legal Engineers, setting clear performance expectations and building a high-trust, high-output team culture - Own the quality and consistency of Harvey's pre-sales legal engineering function, ensuring demos, discovery conversations, and deal support are delivered to the highest standard - Partner closely with Account Executives and GTM leadership to prioritise pipeline, develop deal strategy, and support conversion on complex or strategic opportunities - Engage with lawyers at prospective customers to understand and address their workflow challenges - Collaborate with Product and Marketing to ensure the team's field insights are feeding into positioning, roadmap, and go-to-market strategy - Lead product demonstrations tailored to the context of various law firm practice groups and in-house legal teams, asking questions to validate how Harvey can add value and then showcasing Harvey’s features and benefits relevant to each prospective client’s potential use cases. - Act as the “Voice of the Customer,” using your legal perspective to help the broader sales team to develop and implement more effective strategies and synthesize customer feedback for the product team through a legal lens. - Travel may be required from time to time, including visits to customer office locations and company offices. WHAT YOU HAVE - Qualified lawyer with 7+ PQE, with experience in a law firm or in-house legal environment - Must have prior experience managing a team, with a track record of developing talent and driving performance - Deep familiarity with legal technology and AI tools, with an ability to quickly develop and demonstrate platform expertise - Strong commercial instincts and the ability to engage credibly with senior stakeholders at law firms and in-house legal teams - Excellent communication and presentation skills, with experience running training, workshops, or client-facing product sessions - Comfort operating in a fast-paced, high-growth environment with a pragmatic, solutions-oriented approach DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922]. #LI-LM1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Location: Cairo, Egypt Workplace: onsite Are you ready to join our digital revolution journey?    At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.   Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.   With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career. X has changed the way people communicate. Now there is a substantial opportunity to change how marketers connect with X’s rapidly growing user base in Egypt. As the representative of X (Twitter) in Egypt, Aleph is building a world-class team of media professionals and is looking for an experienced Senior Client Partner to develop our business with local and global advertisers and their agencies. This is a digital advertising sales role for someone with social media advertising experience, strong client relationships, and a passion for learning. If you are an enthusiastic X user with relevant experience, we invite you to talk to us. What You Will Do Build and strengthen business relationships between X and global and local advertisers and agencies based in Egypt. Drive revenue growth by expanding existing client accounts, identifying renewal opportunities, and proactively pursuing upsells. Deliver consultative sales presentations that show how X’s advertising solutions help advertisers achieve their business objectives. Monitor and analyze campaign performance for key advertisers, and provide data-driven optimization recommendations with a strong focus on upsell opportunities. Collaborate with internal and X stakeholders to ensure a seamless, efficient experience for advertisers. Oversee all aspects of the sales process, including activity tracking, revenue forecasting, and invoice-related tasks. Stay ahead of industry trends, and continuously adapt to the evolving social media landscape and X’s product innovations. What We Are Looking For A Bachelor’s degree and at least 5 years of experience in digital media sales, working with small and mid-market advertisers and advertising agencies. Established relationships with marketing decision-makers at companies and agencies. A track record of developing and growing a book of business. Excellent communication and presentation skills. A deep understanding of X and the social media landscape, and of the opportunities for marketers. A strong understanding of the digital marketplace and the competitive landscape in which we operate. Attention to detail and a bias for proactively resolving issues. Aptitude, creativity, and a preference for working in small, collaborative teams with minimal supervision. A passion for X and our mission. Fluency in English, written and spoken, to work with stakeholder teams. Fluency in Arabic is also required. Why Join Aleph Impact: Represent X in Egypt and directly shape how advertisers and agencies reach a rapidly growing audience. Growth: Build your career in a new, world-class media team, with exposure to X stakeholders and a chance to influence how the local business develops. Team culture: Work in a small, collaborative, and inclusive team that values initiative, creativity, and autonomy. Market context: Egypt has one of the region’s largest and fastest-growing digital audiences, with rising advertiser demand across social platforms. Flexibility: A hybrid work model that supports your work-life balance. Why Join Us?   Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.     We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.    #ALEPH

Location: New York, NY (HQ); Remote (US); Denver, CO; Miami, FL Workplace: Remote ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp builds software that moves real money, from bill payments and corporate cards to reimbursements, accounting integrations, and travel. Our customers rely on us to keep their operations running: invoices get paid, books get closed, and finance leaders can trust the data behind every decision. In this role, you will be the person who spots where customers are getting stuck and drives issues to a clear resolution. You will learn a complex product deeply enough to troubleshoot across payments, bank linking, accounting syncs, and card programs, then partner with teams across Engineering, Risk, Product, and Partnerships to get problems solved. This is not script-based support. You will triage, investigate, and make high-signal judgment calls throughout the day. You will thrive in this role if you are a systems thinker and deeply customer obsessed. Support is the baseline. How you think about improving processes, tools, and outcomes is what sets you apart. WHAT YOU’LL DO - Be the voice of Ramp's Customer Support. You'll spend your day engaging with customers, primarily via live calls, email, and chat. - Diagnose across a broad product surface. Ramp isn't one product — it's payments, cards, travel, accounting integrations, and more. You'll need to understand how they connect and where they break. - Operate with an ownership mindset, managing escalations end-to-end. You take full accountability for every ticket you handle. When an issue crosses team boundaries — risk, engineering, product, partnerships — you route it correctly, follow up, and make sure the customer isn't left waiting. You'll work across Zendesk, internal tooling, and Slack-based escalation workflows. - Build and shape AI tools, not just use them. Ramp is building AI into CX operations. You'll use AI-powered research tools and proprietary tools like Glass daily, provide direct feedback on what's working, and play an active role in how these tools evolve. You're not just a user — you're a builder. We are all builders at Ramp. - Ship improvements, not just flag them. When you notice a process gap, a missing SOP, or a knowledge base article that's sending associates down the wrong path, you don't just raise it — you have the autonomy to roll up your sleeves and fix it. Leverage AI to solve problems, build automations, and improve the systems around you. The best people in this role make the whole team better. - Communicate with precision and empathy. Our customers are financially sophisticated. You need to explain what's happening, what you're doing about it, and what they should expect — clearly and without filler. WHAT YOU NEED - You're a systems thinker: you don't just solve the ticket in front of you, you ask why the problem exists and how to prevent it from happening again. - You actively use AI tools — Claude, Notion AI, research and workflow tools — and can demonstrate how you've applied them to get real work done. This is a hard requirement. - You're fast-moving while holding yourself to a high bar for execution: you balance speed, accuracy, and thoroughness in every interaction. - You can hold a technical conversation about how systems connect (APIs, bank integrations, accounting software) even if you're not writing code. - You manage competing priorities without dropping things. When you have 15 open issues across 4 internal teams, nothing falls through. - You write clearly and concisely. You can explain a payment reconciliation issue to a CFO without jargon. - You're comfortable on the phone. Many interactions start there. - You have a demonstrated track record of exceeding key performance standards, including CSAT, QA, and speed-of-service metrics. NICE TO HAVES - Experience building workflows or automations using AI tools, not just prompting - Familiarity with accounting workflows (AP/AR, GL, reconciliation) or ERP integrations (NetSuite, QuickBooks, Sage) - Background in payments infrastructure (ACH, wire transfers, card networks) - Track record of working somewhere that shipped product fast and expected CX to keep up WHY BE A CX ASSOCIATE AT RAMP - Cross-functional exposure from day one. You work directly with Product, Engineering, and GTM teams — not siloed into a support queue. - AI tools and unlimited access. Unlimited tokens, proprietary AI tools like Glass, and a culture that expects you to use them to move faster and build smarter. - Career growth that you own. Grow within CX, explore other functions internally, or carve out a path that doesn't exist yet. If you're invested, we're invested. - Culture that's different from a call center. Team events, in-person offsites, and a genuine commitment to building a team people want to be part of. READ MORE ABOUT HOW RAMP THINKS ABOUT AI AND CX: - How Ramp Became an AI-First Company — Geoff Charles, CPO https://x.com/geoffintech/status/2042002590758572377?s=20 - Inside Glass: How Ramp Built a Proprietary AI Platform for CX — Seb Goddijn, AI Product Manager https://x.com/sebgoddijn/status/2042285915435937816?s=20 - AI-Powered Customer Experience at Ramp — Ben Levick, Head of CX / Ramp AI https://ramp.com/leading-indicators/how-to-build-your-team-to-capitalize-on-ai WHAT TO KNOW BEFORE YOU APPLY - Schedule & Shift Bidding - Please Read Carefully: CX Associates work a set 40-hour/week schedule assigned through a schedule-bid process. Working hours span 7:00 AM–11:00 PM local time (EST/ CST/ PST), and your shift will likely include a weekend day (either Sun–Thu or Tue–Sat). Associates also cover 2–3 company holidays per year on a rotating basis. Ramp's customers operate on financial deadlines that don't pause. - The product changes frequently. If you need a stable, predictable environment, this isn't it. If you like learning new things every week, it is. - This role is a launchpad for your career at one of the fastest-growing companies in fintech. For candidates located in NYC or SF, the pay range for this role is $60,000-$70,000. For candidates located in all other locations, the pay range for this role is $60,000-$65,000. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice