Location: Hybrid - Palo Alto or San Francisco
📍 Hybrid,
Palo Alto or San Francisco (Hybrid – 2 days/week in office)
Reports to: Director Data Science + Analytics
Job Type: Full-time W2
About the Role
We are looking for a highly analytical and business-minded
Senior Data Analyst to design, build, and own the end-to-end analytical framework for our most critical operational asset: our clinician workforce. In this role, you will own the data ecosystem spanning the entire clinician lifecycle—from the moment a provider enters our recruiting funnel, through onboarding, credentialing, and state licensing, to their ongoing clinical performance, operational efficiency, and downstream business impact on patient retention.
You will develop performance frameworks that merge operational SLAs (e.g., on-time arrival, inbox turnaround times) with clinical quality and safety metrics. Additionally, you will lead our efforts in provider interaction analytics, creating evaluation and scoring logic to quantify qualitative behavioral dimensions, such as clinician empathy from consultation transcripts. Sitting at the intersection of Clinical Operations, Quality, Talent, Business Strategy, and Product, you will serve as the primary analytical partner to our Clinical Leadership and Executive team.
What You’ll Do
1. Clinician Lifecycle & Funnel Analytics
Recruiting & Onboarding Optimization:
Track and analyze the provider hiring funnel to uncover drop-off points, streamline time-to-hire, and improve conversion rates across clinical specialties.
Credentialing & Licensing Efficiency:
Build predictive frameworks and monitoring dashboards to reduce state-by-state licensing bottlenecks and decrease provider time-to-first-consultation.
Cohort Retention & Attrition Modeling:
Analyze first-year clinician retention trends, identifying early-warning indicators of burnout or regrettable turnover, and evaluating the long-term impact on operational capacity.
2. Operational Performance & Efficiency Metrics
Operational SLA Tracking:
Design and maintain performance scorecards tracking operational efficiency metrics, including appointment on-time start rates, EMR/EHR inbox turnaround times, chart completion speed, and panel utilization.
3. Clinical Quality, Safety & Interaction Scoring
Transcript & Empathy Analytics:
Establish scoring frameworks and evaluation logic to extract insights from visit transcripts. Quantify qualitative provider attributes (e.g., patient rapport, empathy, active listening) using sentiment and text analytics LLM tools.
Clinical Safety & Quality Alignment:
Partner with the Clinical Quality and Safety teams to incorporate chart audit scores and clinical safety compliance into unified provider scorecards.
4. Downstream Patient & Business Impact
Clinician Impact on Patient Retention:
Conduct causal and correlation analyses linking specific clinician behaviors, operational SLAs, and empathy scores directly to patient retention, net promoter scores (NPS), and long-term treatment plan adherence.
Executive Reporting & Strategic Guidance:
Translate complex provider performance data into clear executive dashboards and strategic frameworks that directly inform clinician compensation, training programs, and operational workflows.
What You Bring
Technical Skills
Advanced SQL & Data Modeling:
Expert-level SQL skills for querying, transforming, and modeling complex relational databases across disparate operational and EHR systems.
Python Proficiency:
Advanced skills in Python for statistical analysis, cohort modeling, survival analysis, and text/sentiment processing.
Data Visualization & BI:
Proven ability to design intuitive, executive-ready dashboards in modern BI tools (e.g., Looker, Tableau, PowerBI).
Text Analytics & NLP Awareness:
Familiarity with text mining, sentiment analysis, or prompt-based LLM evaluation frameworks for processing qualitative data (transcripts, chat logs, survey notes).
Modern Analytics Stack & AI Tools:
Experience with cloud data warehouses (Snowflake, BigQuery, Databricks) and active adoption of modern AI tools (e.g., LLMs for coding efficiency, automated insights) to accelerate analytics workflows.
Analytical & Domain Capabilities
Healthcare Operations Intuition:
Understanding of clinical operations, provider scheduling, EMR/EHR workflows (e.g., Epic, Athena, or proprietary telehealth EHRs), and clinical quality metrics.
Behavioral & Lifecycle Analytics:
Experience with cohort analysis, retention modeling, and constructing behavioral/qualitative scoring models.
Strategic Problem Structuring:
Ability to take unstructured business and clinical questions and translate them into rigorous, answerable quantitative frameworks.
Cross-Functional Influence:
Demonstrated ability to partner effectively with non-technical stakeholders, particularly Clinical Lead/Medical Directors, Operations leads, and Talent teams.
Experience
5+ years of data analytics experience delivering high-impact operational or workforce insights.
Healthcare Experience: Strong preference for background in Digital Health, Telehealth, Tech-enabled Medical Groups, or Health Operations. (Strong candidates with backgrounds in People Analytics/People Data Science with exposure to operational telemetry are also encouraged to apply.)
Bachelor’s or Master’s degree in Quantitative discipline (Data Analytics, Health Informatics, Statistics, Industrial Engineering, Economics) or equivalent practical experience.
Interview Process:
Recruiter Screen- 30 mins
Hiring Manager Screen- 30 mins
Technical Screen- 1hr
Panel Interviews- 3 hours + Lunch in Office in Palo Alto
At this time, Midi is
unable to provide visa sponsorship
. Candidates must be authorized to work in the U.S. without current or future sponsorship needs.
This is a full-time W2 position. The base salary range is 150-175K and will depend on experience. Midi pays a competitive base salary, plus equity and benefits.
While you’re waiting for us to review your portfolio, here’s some fun content to check out 🎥
https://www.youtube.com/watch?v=1px7i6MVjNg
#LI-PS1
At this time, Midi is unable to provide visa sponsorship.
All Candidates must be authorized to work in the United States without current or future sponsorship needs.
Please note that all official communication from Midi Health will come from an
@joinmidi.com
email address. We will
never
ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at
careers@joinmidi.com
.
Midi Health is an Equal Opportunity Employer. We are committed to pay equity and ensure that all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Our compensation philosophy is based on fair, objective criteria and the impact of the role, regardless of an applicant’s salary history.
Please find our
CCPA Privacy Notice for California Candidates
here
.
Location: Almaty, Kazakhstan
Workplace: OnSite
Why work at Higgsfield AI?
We're the fastest-scaling generative AI company in history, hitting $1B in annual revenue run rate, 30M+ users worldwide, and powering 390 of Fortune 500 brands. We’re building at the absolute frontier of AI-powered video creation and next-generation creative tools. Joining Higgsfield means becoming part of a high-impact team shaping the future of AI-native experiences, at a company that isn’t just moving fast, but rewriting what fast looks like.
Why this role exists
Higgsfield is one of the fastest-growing generative AI companies in the world. Every generation is a policy decision at scale, and the surface area (NSFW, IP, likeness, anti-fraud, deepfakes, regional law) grows every week. Trust & Safety needs a PM who can turn ambiguous legal, policy, and financial-abuse inputs into shipped systems, not another doc.
What you'll actually do
• Own the T&S product surface end-to-end: classifiers, appeals, user-facing warnings, moderator tooling, enforcement flows.
• Own anti-fraud alongside content safety: multi-account farms, free-trial abuse, refund abuse, chargebacks, prompt-injection cost exploits, reseller wrappers. Fraud is a large and growing share of the T&S problem here.
• Translate legal, policy, and financial-risk requirements into concrete product specs the ML and engineering teams can build against.
• Set thresholds and enforcement policy in partnership with Applied ML: what gets blocked, what gets warned, what gets appealed, and the dollar and reputational tradeoffs behind each choice.
• Run the incident loop when something breaks in production, provider escalations, misuse incidents, fraud spikes, new abuse vectors, and ship the fix.
• Design the metrics that matter: dollars saved from fraud, false-positive cost to legit users, false-negative legal exposure, appeal reversal rate, coverage across new models and markets.
• Work directly with Legal, Applied ML, Backend, Growth, Payments, and external providers to keep our contractual and regulatory obligations current.
Must-haves
1. Founding or early-operator experience. You've spent years trying to build something of your own. You know what it's like to own an outcome when nobody hands you a spec.
2. Shipped T&S, moderation, fraud, risk, or compliance products at scale. You've made real enforcement decisions that affected real users and real money.
3. Comfort with legal, policy, and financial-risk ambiguity. You've worked with counsel, payments providers, or regulators and translated their inputs into product.
4. Strong technical judgment. You can reason about classifier tradeoffs, fraud-detection tradeoffs, threshold selection, and evaluation without needing an engineer to translate.
5. You make decisions in dollars and risk, not opinions. A block rate has a cost, a miss has a cost, a false fraud flag has a cost, you can argue all sides.
Who this is not for
• You prefer working from complete specifications rather than defining problems yourself.
• You want to write strategy docs more than ship enforcement changes.
• You are looking for a slower release cycle. We ship weekly, and incidents can compress that to hours.
Nice to have
• Background at a generative AI, UGC platform, marketplace, or fintech risk team in the US, EU, or Asia.
• Direct experience with C2PA, child safety classifiers, IP takedowns, DMCA, GDPR enforcement, chargeback flows, or 3DS.
• Comfort with adversarial abuse patterns and how they evolve.
What We Offer
- Competitive base salary in USD, based on your experience, skills, and the scope of the role.
- Equity participation through the company’s stock option program, giving you the opportunity to share in Higgsfield’s long-term growth.
- Relocation support to Almaty for candidates moving from another city or country.
- A seat where your policy call ships to millions of generations the same week
- A highly collaborative, fast-paced environment where you can work directly with experienced leaders and have a meaningful impact on the product and company.
- Opportunities for professional growth, ownership, and career development as the company scales.
- Company-provided equipment, meals, transportation, or other office benefits.
This is a fully on-site role based in our Almaty office. Our team works from the office five days per week for the full working day. We believe in-person collaboration is an important part of how we move quickly, solve complex problems, and build strong teams.
Location: United Kingdom
ClinChoice is a global full-service CRO committed to professional growth and a quality-driven “one-team” culture. We are seeking a
Principal Statistician
to join our in-house team and support projects across a diverse client portfolio, including pharmaceutical, biotechnology, medical device, and consumer health companies of varying sizes.
We are seeking a highly skilled
Principal Statistician
to lead statistical activities for clinical trials. This role requires hands-on statistical expertise, strong communication skills, and the ability to independently lead projects while collaborating closely with cross-functional teams.
Join our team: you can be part of making a difference in peoples' lives and experience a fulfilling and rewarding career!
Key Responsibilities
Lead and provide statistical support for clinical studies.
Act as the
lead statistician
on assigned studies, overseeing statistical strategy and deliverables
Author and review key statistical documents, including:
Statistical Analysis Plans (SAPs)
Analysis Database Specifications (ADS)
Statistical sections of clinical study reports
Review and interpret analysis outputs, ensuring accuracy, quality, and regulatory compliance
Collaborate with cross-functional teams including Clinical, Programming, Data Management, and Regulatory
Provide guidance and oversight to statistical programmers as needed
Communicate statistical concepts, results, and risks clearly to both technical and non-technical stakeholders
Ensure adherence to regulatory standards (FDA, ICH, GCP) and company SOPs
Required Qualifications
MS or PhD in Statistics, Biostatistics, or a related field
There are no specific therapeutic area requirements; however, experience in Oncology, Rare Disease, or Neuroscience would be advantageous.
Strong oral and written communication skills, with the ability to effectively communicate internally and with clients.
Demonstrated understanding and insight in statistics, drug development process, and relevant FDA regulations.
Pharmaceutical, CRO, or related industry experience with clinical trials, including interaction with Regulatory Agencies, especially the FDA.
The Application Process
Once you have submitted your CV, you will receive an acknowledgement that we received it. If you have the requirements we need, you will be invited for phone interview as the first step. Unfortunately, due to the number of applications we receive, we cannot reply to everyone individually if you are not successful.
Who will you be working for?
About ClinChoice
ClinChoice is a global full-service CRO specializing in clinical development and functional solutions for pharmaceutical, biotechnology, medical device, and consumer health companies. We have over 28 years of proven high-quality delivery and results across all our services, with over 4,000 professionals in more than 20 countries across the Americas, Europe, and Asia-Pacific.
Our Company Ethos
Our mission drives our culture: to contribute to a healthier and safer world by accelerating the development and commercialization of innovative drugs and devices. Our employees are the most valuable company asset and they are the fulcrum around which all ClinChoice activities are built and close management and training is the core instrument to develop and maintain highly-qualified personnel. The continuous training keeps the resources qualified in terms of competence and expertise and gives all personnel the clear tools needed to manage both internal and client processes with the same methodology. The success of these core values is evidenced by our below industry average turnover rates.
ClinChoice is an equal opportunity employer. We have based our success on attracting, developing, and promoting talent guided by diversity and inclusivity. Our employees come from very diverse backgrounds: gender, race, beliefs, and ethnicities. We recognize this is our strength and celebrate it.
#LI-TT1 #LI-Remote #LI-Principal #Permanent
Location: United Kingdom
ClinChoice is a global full-service CRO committed to professional growth and a quality-driven “one-team” culture. We are seeking a
Senior Statistician
to join our in-house team and support projects across a diverse client portfolio, including pharmaceutical, biotechnology, medical device, and consumer health companies of varying sizes.
We are seeking a highly skilled
Senior Statistician
to to join our biometrics team. This is a full-time permanent opportunity with
REMOTE.
.
Join our team: you can be part of making a difference in peoples' lives and experience a fulfilling and rewarding career!
Job Responsibilities
Responsible for protocol development including study design, sample size calculation, randomization, and statistical analysis plan for assigned studies.
Provide statistical oversight to studies and assure adequate quality and consistency with project requirements.
Responsible for assuring that data for statistical analyses are complete, accurate, and consistent.
Responsible for statistical analysis plans and the accuracy and timeliness of statistical input into reports or decisions.
Responsible for the validity of the analysis and exploring alternative analysis strategies as needed.
Demonstrates extensive understanding of statistical concepts and methodologies. Recognizes and corrects flaws in scientific reasoning and statistical interpretation.
Responsible for accuracy and consistency of statistical tables, figures, and data listings, accuracy of report text, and consistency between summary tables in the body of reports and the corresponding source tables and listings.
Responsible for the statistical methods section of the reports. Identifies and corrects common flaws in the interpretation of results, inconsistency in presentation or inference, adherence to the report guidelines, and ensures project-wide consistency.
Effectively mentor peers with regard to statistical methodology and provide appropriate training to less experienced statisticians.
Manage activities of statisticians across projects by appropriately coordinating assignments and reviewing work so that projects are delivered on time with high quality.
Requirements:
MS or PhD in Statistics, Biostatistics, or related field. PhD with 3-4 years of experience or MS with 5-7 years of experience.
There are no specific therapeutic area requirements; however, experience in Oncology, Rare Disease, or Neuroscience would be advantageous.
Strong oral and written communication skills, with the ability to effectively communicate internally and with clients.
Demonstrated understanding and insight in statistics, drug development process, and relevant FDA regulations.
Pharmaceutical, CRO, or related industry experience with clinical trials, including interaction with Regulatory Agencies, especially the FDA.
The Application Process
Once you have submitted your CV, you will receive an acknowledgment that we received it. If you have the requirements we need, you will be invited for a phone interview as the first step. Unfortunately, due to the number of applications we receive, we cannot reply to everyone individually if you are not successful.
Who will you be working for?
About ClinChoice
ClinChoice is a global full-service CRO specializing in clinical development and functional solutions for pharmaceutical, biotechnology, medical device, and consumer health companies. We have over 28 years of proven high-quality delivery and results across all our services, with over 4,000 professionals in more than 20 countries across the Americas, Europe, and Asia-Pacific.
Our Company Ethos
Our mission drives our culture: to contribute to a healthier and safer world by accelerating the development and commercialization of innovative drugs and devices. Our employees are the most valuable company asset and they are the fulcrum around which all ClinChoice activities are built and close management and training is the core instrument to develop and maintain highly-qualified personnel. The continuous training keeps the resources qualified in terms of competence and expertise and gives all personnel the clear tools needed to manage both internal and client processes with the same methodology. The success of these core values is evidenced by our below-industry-average turnover rates.
ClinChoice is an equal-opportunity employer. We have based our success on attracting, developing, and promoting talent guided by diversity and inclusivity. Our employees come from very diverse backgrounds: gender, race, beliefs, and ethnicities. We recognize this is our strength and celebrate it.
#LI-TT1 #LI-Remote #Senior#permanent
Location: San Francisco; Seattle; New York City; Toronto
PERPLEXITY API PLATFORM
Perplexity innovates at the frontier of AI infrastructure, search, and orchestration to serve the world's most discerning users. The Perplexity API Platform brings our technology to the world's most discerning developers. From exabyte-scale knowledge indexes to codegen-first agent runtimes, the building blocks behind Perplexity's applications are some of the most battle-tested AI systems in the industry.
We believe these same building blocks can and should power the aspirations of builders everywhere. It's one thing to solve planet-scale retrieval, long-horizon orchestration, and other foundational AI challenges within a single product ecosystem. The true measure of success is to turn those solutions into elegant APIs that delight developers and agents alike. Our API Platform delivers frontier intelligence to thousands of customers: startups, trillion-dollar enterprises, U.S. and allied governments, and everyone in between.
We've achieved incredible scale, yet we're just getting started. Join us to build tools for curious minds.
ABOUT THIS ROLE
Perplexity is seeking strong engineers with a passion for delivering frontier intelligence and infrastructure to developers. Our company builds technology that reshapes how people search, reason, and interact with the world around them. Week after week, we observe increasing demand for programmatic interfaces to that technology. The API Platform engineering team is charged with designing, implementing, and scaling these interfaces.
As a member of our team, you'll work on an eclectic portfolio spanning distributed systems, performance optimization, agent orchestration, and frontier topics that often change with each passing month. Throughout this work, you'll prioritize great developer and agent experience alike. You'll also define technical strategy for how we scale to meet compounding growth exponentials (number of customers, agents per customer, compute/retrieval per agent, etc.).
KEY RESPONSIBILITIES
- Design, build, and operate mission-critical APIs that provide our customers the building blocks for frontier intelligence.
- Own and evolve the API gateway and routing layer: authentication, authorization, rate limiting and quotas, usage metering, and request routing across heterogeneous upstream services.
- Build the paved road for API services: standardized service scaffolding, container builds, CI/CD, Kubernetes and Helm deployment, and progressive rollouts with fast rollback, so a new API product goes from idea to production in days, not weeks.
- Build API governance into the platform: contract-first schemas, breaking-change detection in CI, versioning and deprecation workflows, and SDKs and documentation generated from a single source of truth.
- Unify cross-cutting capabilities (billing and usage, rate limiting, organization and identity settings, analytics and observability) so every API product gets them by default instead of rebuilding them.
- Ensure low latency and high throughput through aggressive performance optimization (including on upstream systems).
- Harden system security and reliability across heterogeneous compute environments, and operate what you build: SLOs, on-call, and incident response.
- Collaborate across teams to bring novel frontier capabilities into the API Platform, and partner with infrastructure teams on compute, networking, secrets, and security.
- Continually reimagine the customer needs of tomorrow (and the architectures to serve those needs), while faithfully serving the customer workloads of today.
- Uphold engineering excellence through design reviews, code quality, and internal documentation.
QUALIFICATIONS
- 5+ years of backend engineering experience with Python, Go, or Rust, including significant time building platforms or infrastructure used by other engineering teams.
- Strong understanding of high-traffic API design: schema evolution & versioning, idempotency, authentication patterns, rate limiting, and performance tuning.
- Hands-on experience building and operating API gateways, reverse proxies, or routing layers: authentication and authorization, rate limiting and quotas, request routing, traffic shaping, and per-request observability.
- Experience building API governance tooling: contract-first API design, breaking-change detection and API linting in CI, versioning and deprecation workflows, and SDKs and documentation generated from the contract.
- Platform depth across the build and deploy path: you have owned CI/CD pipelines, container builds and base images, infrastructure as code, and progressive delivery (canary or blue-green) on a major cloud.
- A track record of owning a platform end to end: identifying the need, designing it, aligning the teams that depend on it, shipping it, and operating it, while raising the engineering bar for the teams building on it.
- Strong customer empathy and product sense, ensuring the APIs you build are ergonomic, well-documented, and easy to adopt for developers and agents alike.
Strong plus:
- Experience with modern AI APIs (including latency tuning, streaming, model orchestration, emerging technical standards).
- Usage-based billing and metering systems, multi-tenant organization and identity models, and usage analytics pipelines.
- Observability for API platforms: structured logging pipelines, metrics, tracing, and SLO tooling.
Location: Annapolis, MD
Position Objective:
This position will serve as the clinical resource for high risk/low volume treatments and interventions, be integral part of rapid response and code teams, provide coverage in urgent situations, involved with the transport of critical patients and provide education regarding patients with unfamiliar conditions, equipment or worsening conditions.
Essential Job Duties:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Rounds on each in-patient unit in the Hospital Pavilion to include Womens Surgical and Observation Units to assist all members of the treatment team in the identification and care of a patient who is clinically worsening.
Participates in Bed Board daily for information sharing, visibility and access to Charge RNs.
Provides clinical and/or equipment education as needed.
Clinical Resource for high risk/ low volume treatments and interventions, initiation of drips, administration of TPA etc.
Responds to all patient emergencies including Code Blue.
Assist when staff is involved in lengthy procedures.
Assist units in urgent situations requiring 1:1 patient care, short term, until adequate staff is available or situation has stabilized.
Support families/visitors following critical events when possible.
Assist with critical patients that require an RN for transport.
Serves as a resource for IV access, STEMI team and respiratory therapy as needed.
Educational/Experience Requirements:
BSN Required.
Masters in Nursing preferred
3 years RN Critical Care experience.
Required License/Certifications:
Current licensure as a registered nurse by the Maryland Board of Nursing.
American Heart Association HealthCare Provider BLS
ACLS certification preferred
CCRN certification required within one year of hire preferred
Adherence to credentialing requirements of AAMC as stated in the nursing bylaws.
Working Conditions, Equipment, Physical Demands:
There is a reasonable expectation that employees in this position will not be exposed to blood-borne pathogens.
Physical Demands -
The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.
The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.
Pay Range
$39.58
—
$56.83 USD
Luminis Health Benefits Overview:
• Medical, Dental, and Vision Insurance
• Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
• Paid Time Off
• Tuition Assistance Benefits
• Employee Referral Bonus Program
• Paid Holidays, Disability, and Life/AD&D for full-time employees
• Wellness Programs
• Employee Assistance Programs and more
*Benefit offerings based on employment status
Opt-in for text notifications!
Luminis Health's two-way SMS texting platform lets you receive notifications and messages from our Talent Acquisition team directly on your phone.
To enable this feature, select "yes" when asked to "opt-in to receive text messages" and to "Receive updates from a recruiter about this job via SMS" when completing your application. Once you are opted in, you can easily opt-out at any time.
Standard text messaging rates may apply based on the candidate's mobile carrier plan. Luminis Health is not responsible for any charges incurred by the recipient. Candidates are encouraged to review their mobile carrier's plan for applicable text messaging rates and usage charges.
Location: Annapolis, MD
Position Objective:
Under general supervision, the Clinical Staff Pharmacist facilitates the safe, high quality, effective and economic use of drugs. This responsibility includes the accurate preparation and dispensing of pharmaceuticals according to established departmental policies and procedures.
Essential Job Duties:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Partakes in a rotating staffing schedule, including day and evening shifts, weekend rotations, holidays, and overnight coverage based on departmental needs.
Verifies the accuracy of order entry by authorized prescribers in computerized patient medication profiles.
Reviews written medication orders or prescriptions to determine appropriate ingredients, strength, and dosage. Reviews medication orders for: potential allergies, drug/drug and food/drug interactions, route of administration, appropriate dose and potential for adverse drug reactions with other medications ordered.
Contacts the prescriber, as appropriate, to clarify orders and/or make recommendations concerning alternate therapies.
Provides drug information to patients, physicians, nurses, and other clinical staff where appropriate and upon request.
Supervises the daily operational duties in the dispensing area to which assigned, including assisting and assigning, closely monitoring and reviewing the work of Pharmacy Technicians, to assure accurate and timely delivery of medications.
Participates in patient care rounds and unit based services, which may include: medication reconciliation, promoting medication efficacy/safety/cost improvement initiatives, participation in unit process improvement activities, and patient education & follow-up as appropriate.
Participates in improvements in interdepartmental policies and procedures which support the Pharmacy Department and Hospitals strategic goals. Maintains accurate records as required by departmental policies and procedures and/or federal and state board regulations.
Completes all core competencies and documents clinical activities accurately and according to policies and procedures. Supports the Investigational Drug Service in the daily operations of the department.
Educates and supervises Pharmacy Technician in the preparation of intravenous admixture solutions and chemotherapeutic agents, using aseptic technique.
Completes formal in-service, formulary addition/deletion, assimilation of evidence-based protocol/order-set, medication safety related activities and/or targeted medication expense reductions.
Educational/Experience Requirements:
The minimum level of education and experience for this position includes:
Doctor of Pharmacy Degree or Bachelor of Science in Pharmacy with commensurate experience required.
At least 1 year of experience in an inpatient setting required.
PGY-1 residency or Board Certification preferred.
Required License/Certifications:
Current Maryland State License
Working Conditions, Equipment, Physical Demands:
Light work.
Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.
There is a reasonable expectation that employees in this position will be exposed to blood-borne pathogens.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Pay Range
$65
—
$75 USD
Luminis Health Benefits Overview:
• Medical, Dental, and Vision Insurance
• Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
• Paid Time Off
• Tuition Assistance Benefits
• Employee Referral Bonus Program
• Paid Holidays, Disability, and Life/AD&D for full-time employees
• Wellness Programs
• Employee Assistance Programs and more
*Benefit offerings based on employment status
Opt-in for text notifications!
Luminis Health's two-way SMS texting platform lets you receive notifications and messages from our Talent Acquisition team directly on your phone.
To enable this feature, select "yes" when asked to "opt-in to receive text messages" and to "Receive updates from a recruiter about this job via SMS" when completing your application. Once you are opted in, you can easily opt-out at any time.
Standard text messaging rates may apply based on the candidate's mobile carrier plan. Luminis Health is not responsible for any charges incurred by the recipient. Candidates are encouraged to review their mobile carrier's plan for applicable text messaging rates and usage charges.
Location: Englewood Cliffs, NJ
Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.
Summary
Up to 6 months temporary assignment with HR Payroll team as a Senior Payroll Analyst working onsite 5 days a week (Mon-Fri 8AM-5PM EST) at 111 Sylvan Ave Englewood Cliffs, NJ.
The Senior Payroll Analyst is responsible for accurate, timely, and compliant multi-state payroll processing. This role serves as a primary owner and subject matter expert for complex payroll transactions, issue resolution, payroll tax matters, reconciliations, large-scale data audits, vendor escalations, and process improvement initiatives. The Senior Payroll Analyst is expected to resolve complex matters with limited supervision, assess payroll tax and accounting impacts, and drive issues from root cause analysis through documented closure.
The ideal candidate is analytical, systematic, and comfortable working with complex payroll data. This role requires independent judgment, advanced problem-solving, cross-functional coordination, and the ability to mentor or guide junior payroll team members on established processes, exception handling, and documentation standards.
Responsibilities
1. Payroll Processing, Complex Adjustments, and Compliance
Process and review multi-state US payroll for salaried, hourly, and other employee populations.
Own complex payroll activities, including reversals, voids, post-only transactions, retroactive payments, overpayments, repayments, manual checks, and off-cycle payrolls.
Analyze and process current-quarter, prior-quarter, and prior-year adjustments with appropriate tax treatment, accounting impact, and audit documentation.
Review payroll inputs, exception reports, and employee-level calculations before payroll is finalized, with emphasis on high-risk or unusual transactions.
Serve as an escalation point for complex employee pay issues, tax setup discrepancies, prior-period corrections, and payroll calculation questions.
Support federal, state, and local payroll tax compliance, including tax notices, amended filings, W-2s, and W-2Cs.
Maintain clear documentation and appropriate controls for payroll adjustments, approvals, issue resolution, and audit support.
2. Reconciliation, Auditing, and Root Cause Analysis
Perform gross-to-net, payroll tax, 401(k), benefits, deductions, garnishments, bank funding, and general ledger reconciliations.
Lead investigation of payroll tax liabilities, deposits, filings, vendor reports, and reconciliation variances through resolution.
Validate employee and employer 401(k) contributions against payroll records and retirement plan vendor files.
Audit large volumes of payroll data, including company-wide employee populations, to identify errors, missing transactions, unusual activity, and data integrity issues.
Perform root cause analysis for recurring payroll issues and recommend control or process changes to prevent recurrence.
Support month-end, quarter-end, and year-end close and reconciliation processes by preparing analysis, resolving variances, and explaining payroll impacts to stakeholders.
Prepare clear payroll reports and analyses for Payroll, Finance, Accounting, HR, leadership, auditors, and external partners as needed.
3. Vendor, Stakeholder, and Escalation Management
Work directly with payroll, tax, retirement plan, banking, benefits, and system vendors to resolve operational, filing, and data-related issues.
Own vendor cases and complex stakeholder issues until fully resolved, documented, and communicated to the appropriate parties.
Partner with HR, Benefits, Finance, Accounting, Compensation, Legal, and managers on complex payroll matters requiring cross-functional coordination.
Provide guidance to internal stakeholders on payroll data requirements, exception handling, control expectations, and documentation needs.
Escalate high-risk, unresolved, or compliance-sensitive matters to payroll leadership with clear facts, recommended options, and potential payroll impacts.
4. Systems, Automation, Process Improvement, and Team Guidance
Support payroll system maintenance, testing, integrations, upgrades, and implementation projects.
Lead or co-lead payroll process improvement initiatives that streamline work, reduce manual effort, strengthen controls, and improve accuracy.
Validate data between HR, timekeeping, benefits, retirement, tax, finance, and payroll systems, with focus on integration issues and downstream payroll impacts.
Develop practical automation opportunities, reporting improvements, and responsible use cases for AI-enabled tools within payroll controls.
Maintain payroll procedures, reconciliation files, checklists, control documentation, and knowledge-sharing materials.
Mentor or guide Payroll Analysts on routine processing, reconciliation preparation, escalation standards, and documentation practices.
Required Qualifications
Bachelor’s degree in Accounting, Finance, Business Administration, Human Resources, or a related field.
5-8+ years of US payroll experience, preferably in a high-volume, multi-state environment.
Strong experience with complex adjustments, reversals, voids, post-only transactions, overpayment/repayment processing, and prior-period corrections.
Hands-on experience with payroll tax, 401(k), gross-to-net, bank, benefits, and general ledger reconciliations.
Strong problem-solving, critical-thinking, root-cause analysis, and organizational skills.
Ability to audit and analyze large payroll data sets accurately and confidently.
Intermediate-to-advanced Excel skills, including formulas, lookups, pivot tables, data validation, filtering, and large-data analysis.
Ability to work independently, guide issue resolution, manage competing priorities, protect confidential information, and meet strict payroll deadlines.
Experience working with payroll or HCM systems; hands-on experience with UKG Pro is strongly preferred.
Familiarity with ADP Smart Tax Compliance is preferred.
Improvement-oriented mindset with demonstrated ability to identify control gaps, propose practical solutions, and support payroll automation or technology initiatives.
This is an on-site position.
Preferred Qualifications
Experience with payroll system integration, implementations, process redesign, or automation projects.
Experience in a public company or Sarbanes-Oxley-controlled environment.
Experience in resolving multi-state and local payroll tax notices and compliance issues.
CPP certification preferred; FPC may be considered with strong relevant experience.
Experience mentoring junior payroll team members or serving as an escalation point for complex payroll issues.
#LI-DR1
Recruiting Range
$90,000
—
$115,000 USD
Benefits Offered Full-Time Employees:
No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
Performance based Short-Term Incentives (varies by role).
Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
Group Rate Life and Disability Insurance.
Benefits Offered Temporary/Contractors:
Eligible for the relevant benefit programs offered through our partner agencies.
Privacy Notice to California Applicants
Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: 973-477-7090 or
support@lg4me.freshdesk.com.
This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries.
All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied
.
Location: United States (Remote)
Workplace: Remote
ABOUT ONEPAY
OnePay is the consumer fintech trusted by millions of Americans to make money better.
Our financial system is broken. High fees, low rates, and too few ways to actually grow your money. We’re fixing it. And we’re moving fast.
We’re an all-in-one financial services platform that brings together banking, high-yield savings, credit cards, point-of-sale lending, investing, and crypto in one place. We also partner with employers, HCM providers, gig platforms, and others to deliver embedded financial services to millions of employees and frontline workers.
We’re backed by Walmart, the world’s largest retailer, and Ribbit Capital, one of fintech’s most respected investors, giving us rare scale, distribution, and the opportunity to build something truly category-defining.
But what really sets OnePay apart is how we move. Our customers don’t have time to wait… and neither do we. This place moves fast, and we’re looking for people who are:
- Ready to run
- Hungry and driven by urgency
- Exceptional at what they do, with low ego
- Comfortable operating in motion
THE ROLE
As a Product Partnerships Manager at OnePay, you will help shape which product expansion opportunities we pursue through partnership and lead them from strategy through execution. In this role you will be evaluating build-vs-partner decisions, representing OnePay externally, and negotiating commercial terms. You will:
- Build the strategy for which product opportunities to pursue via partnership — competitive analysis, market sizing, partner diligence — and land on build-vs-partner recommendations with cross-functional input
- Present opportunities to leadership, covering size, risk, competitive dynamics, and execution implications (servicing, legal/compliance, technical builds, revenue/cost, product interactions)
- Represent OnePay to external partners and lead commercial negotiations
- Drive partner selection and contract negotiations, working cross-functionally to protect OnePay's interests and set partnerships up for long-term success
YOU BRING
- 0-to-1 operator who thrives in fast-paced environments and owns initiatives end-to-end
- Track record of driving financial results through strategy and/or partnerships
- Fintech experience and understanding of financial services
- Experience negotiating and closing large strategic partnership deals
- Strategy or biz ops background supporting senior leadership decisions
- Excellent communication and executive presence with senior leaders and partners
- Strategic mindset, weighing long- and short-term tradeoffs
- Drive and proactivity - everyone here is a builder and executor
WHAT WE OFFER
- Competitive base salary, stock options, and health benefits from Day 1
- 401(k) plan with company match
- Remote-friendly (US), flexible time off (FTO), and opportunities for growth
- A high-growth, mission-driven, inclusive culture where your work has real impact
STANDARD INTERVIEW PROCESS
Our process varies by role. Most candidates go through:
- AI-assisted initial screen
- Interview with Talent Partner
- Technical or Hiring Manager Interview
- Team Interview
- Executive Interview
- Offer!
EQUAL EMPLOYMENT OPPORTUNITY
To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at talent@onepay.com.
Location: Lanham, MD
Luminis Health
Title: Unit Resource Coordinator (URC)
Job Code:002055
FLSA Status: Non-Exempt
Position Objective:
The Unit Resource Coordinator is responsible for the maintenance of patient medical records, communication internally and externally, acquisition of stock and patient supplies, completion of log books and coordination of ongoing activities at the Nurses’ station. Represents Luminis Health RISE Values in every interaction with patients, families, co-workers, and colleagues.
Essential Job Duties:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Assists with admissions, transfers and discharges
Collaborates with hospital personnel to ensure optimal patient care and promote a positive working environment in Unit and Hospital.
Manage unit call volumes
Coordinates communication on patient care unit
Maintains patient medical records to ensure they are current and accurate
Maintains patient and unit supplies economically and efficiently, including PPE
Coordinates communication at the Nurses’ Station and patient care unit
Participates in programs designed to increase the quality of patient care.
Maintains nurse call and monitoring system
Conducts Environmental care rounds
Maintain work orders
Welcome and escort unit visitors
Facilitates discharge coordination which includes transportation arrangements and discharge packets
Coordinates unit ASCOM messages
*Assists all healthcare partners such as PT, OT, Speech, Providers, and case managers
Manage bed board and patient disposition
Distribute staff communication
Assist unit leadership with unit projects as assigned
Scheduling for infusion center ( for 3 floor only)
Educational/Experience Requirements:
High School Diploma or GED required
One-year previous Unit Clerk experience or in a clerical position in a similar health care setting preferred.
Working knowledge of basic medical terminology
Required License/Certifications:
N/A
Working Conditions, Equipment, Physical Demands:
There is a reasonable expectation that employees in this position will be exposed to bloodborne pathogens.
Physical Demands –
Must be able to hear normal sounds with some background noise
Routinely lifts objects under 20 pounds
The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.
The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.
Pay Range
$20
—
$33 USD
Luminis Health Benefits Overview:
• Medical, Dental, and Vision Insurance
• Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
• Paid Time Off
• Tuition Assistance Benefits
• Employee Referral Bonus Program
• Paid Holidays, Disability, and Life/AD&D for full-time employees
• Wellness Programs
• Employee Assistance Programs and more
*Benefit offerings based on employment status
Opt-in for text notifications!
Luminis Health's two-way SMS texting platform lets you receive notifications and messages from our Talent Acquisition team directly on your phone.
To enable this feature, select "yes" when asked to "opt-in to receive text messages" and to "Receive updates from a recruiter about this job via SMS" when completing your application. Once you are opted in, you can easily opt-out at any time.
Standard text messaging rates may apply based on the candidate's mobile carrier plan. Luminis Health is not responsible for any charges incurred by the recipient. Candidates are encouraged to review their mobile carrier's plan for applicable text messaging rates and usage charges.
Location: Annapolis, MD
Position Objective
Promotes the delivery of high-quality, cost-effective healthcare through the provision of expert clinical staff education and professional development. Collaborates with leadership, the clinical education team, and clinical staff in the planning and implementation of organizational and departmental goals. Fosters a climate of innovation through role-modeling, consultation, research, and the facilitation of learning within Labor and Delivery, Postpartum, Neonatal Intensive Care, and Pediatric departments.
Essential Job Duties
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Provides expertise and support to nurses caring for patients at the bedside.
Demonstrates expert clinical knowledge and skill in maternity and newborn nursing.
Models expert practice for peers, interprofessional team members, healthcare consumers, and learners.
Collaborates with department and unit directors, interprofessional clinical leaders, clinical educators, and staff to assess, plan, implement, and evaluate processes, clinical education, and staff performance in support of the organizational annual operating plan and departmental goals.
Assists in the development of ongoing competencies for clinical staff. Promotes evidence-based practice and best-practice standards by prioritizing practice competency gaps, new skill requirements, changes in processes and procedures, and high-risk or problematic aspects of the clinical role identified through quality and process improvement data.
Recommends, implements, and supports practice changes to enhance clinical performance and improve maternal and neonatal outcomes.
Promotes and supports staff development by offering a variety of learning opportunities designed for individuals at different stages of the Novice to Expert continuum.
Evaluates educational programs for effectiveness, quality, and cost-efficiency.
Pursues ongoing professional development to maintain expertise in nursing education.
Helps drive practice changes through collaborative partnerships.
Provides professional support to internal and external customers during the implementation of new products and change initiatives.
Scans the environment for trends and issues requiring change and collaborates with stakeholders to develop, implement, and sustain appropriate changes.
Participates in Women’s and Children’s Services-specific and hospital-wide quality improvement activities and actively participates in the Clinical Education Council.
Promotes the use of best practices and evidence-based care and uses quality and process improvement data to guide practice changes.
Disseminates research findings through educational programs, courses, and other activities.
Promotes, encourages, facilitates, conducts, and participates in research, evidence-based practice (EBP), and quality improvement (QI) activities.
Leads the coordination of MIEMSS designations and ensures regulatory readiness.
Educational/Experience Requirements
Master’s degree in Nursing required.
Doctoral degree, DNP or PhD, preferred.
Five years of experience as a Registered Nurse in a Level III maternity and newborn setting required.
Required Licenses/Certifications
Current licensure as a Registered Nurse by the Maryland Board of Nursing.
American Heart Association Healthcare Provider BLS certification.
American Heart Association Healthcare Provider ACLS certification preferred.
Neonatal Resuscitation Program (NRP) certification.
Electronic Fetal Monitoring certification for Labor and Delivery within six months of hire.
S.T.A.B.L.E. Program certification for neonatal stabilization within six months of hire.
Clinical Nurse Specialist board certification. All requirements established by the Maryland Board of Nursing to practice as a Clinical Nurse Specialist must be met.
Maintains membership in a professional organization.
Adheres to MMC credentialing requirements as stated in the nursing bylaws.
Working Conditions, Equipment, and Physical Demands
There is a reasonable expectation that employees in this position will be exposed to blood-borne pathogens.
Physical Demands:
Medium work.
The physical demands and work environment described are representative of those an employee encounters while performing the essential functions of this position.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.
The above job description provides an overview of the functions and requirements of this position. It is not intended to be an exhaustive list of every duty and requirement. The supervisor may assign other duties as deemed necessary.
Pay Range
$114,000
—
$142,000 USD
Luminis Health Benefits Overview:
• Medical, Dental, and Vision Insurance
• Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
• Paid Time Off
• Tuition Assistance Benefits
• Employee Referral Bonus Program
• Paid Holidays, Disability, and Life/AD&D for full-time employees
• Wellness Programs
• Employee Assistance Programs and more
*Benefit offerings based on employment status
Opt-in for text notifications!
Luminis Health's two-way SMS texting platform lets you receive notifications and messages from our Talent Acquisition team directly on your phone.
To enable this feature, select "yes" when asked to "opt-in to receive text messages" and to "Receive updates from a recruiter about this job via SMS" when completing your application. Once you are opted in, you can easily opt-out at any time.
Standard text messaging rates may apply based on the candidate's mobile carrier plan. Luminis Health is not responsible for any charges incurred by the recipient. Candidates are encouraged to review their mobile carrier's plan for applicable text messaging rates and usage charges.
Location: Chicago, Illinois
Fin
, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.
Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.
Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.
What's the opportunity?
As a Senior High Touch CSM, you’ll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes.
This role is an opportunity to shape how the world’s leading companies deploy AI to transform their support operations and achieve strategic outcomes aligned to their business goals.
What will I be doing?
Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors).
Facilitate requirements gathering and process mapping for the customer’s standard operating procedures; document in clear, precise, and actionable terms.
Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy.
Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities.
Maintain deep product knowledge of Fin’s fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry.
Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer.
Prioritize competing demands to drive the highest-value outcomes across your customer portfolio.
Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy.
What skills do I need?
5+ years of relevant work experience in a customer-facing customer success, account management or strategic consulting organization. SaaS or Consumption-based Technology companies experience a benefit.
Experience with business process mapping, requirements analysis, and solution design.
Strong technical acumen and passion for AI/agent-building (coding not required).
Ability to simplify and communicate complex problems clearly across audiences.
Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact.
Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers.
Self-motivated, adaptable, and curious team player with a high level of self-efficacy.
*Proof of eligibility to work in the United States is required.
The base salary range for candidates within the Greater Chicago Area is $135,270 - $161,575. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at
fin.ai/careers
. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
Policies
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our
core values
.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
Know your rights: workplace discrimination is illegal.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Location: Chicago, Illinois; NYC, Remote; San Francisco, California
Fin
, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.
Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.
Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.
What's the opportunity?
As a Strategic CSM, you’ll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes.
This role is an opportunity to shape how the world’s leading companies deploy AI to transform their support operations and achieve strategic outcomes aligned to their business goals.
Responsibilities
Own the retention and health of a portfolio of high touch customers. Track leading indicators (Fin resolution rate, involvement, CSAT, adoption breadth, stakeholder engagement), flag risk early, and run mitigation plans to secure renewals in partnership with Account Management.
Drive measurable value realization by tying Fin’s performance to each customer’s business outcomes (cost savings, team capacity, customer experience), and make that ROI visible to executive sponsors at every stage of the relationship.
Build and prioritize an Automation Roadmap for each customer, balancing competing demands to deliver outcomes across your portfolio.
Develop trusted advisor relationships from the C-suite to individual contributors, and multi-thread accounts so success doesn’t depend on a single champion.
Lead requirements gathering and process mapping of customers’ standard operating procedures, and document them in clear, precise and actionable terms.
Partner with engineers to turn customer requirements into Fin solution designs, and guide customers on configuration best practices, knowledge strategy and prompt design.
Analyze Fin usage and performance data to find optimization opportunities, close resolution gaps and uncover expansion use cases.
Lead Success Plans, QBRs/EBRs and strategic planning sessions that align Fin’s roadmap with the customer’s goals.
Keep deep product knowledge of Fin’s fast-expanding capabilities and stay aware of where the AI-agent market is heading, so you can position Fin against alternatives.
Act as the Voice of the Customer internally, turning customer insights into product feedback and shaping our solutions strategy.
Mentor other CSMs and help shape the playbooks and best practices of a growing team.
What skills do I need?
8+ years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles.
Experience with business process mapping, requirements analysis, and solution design.
Strong technical acumen and passion for AI/agent-building (coding not required).
Ability to simplify and communicate complex problems clearly across audiences.
Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact.
Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers.
Self-motivated, adaptable, and curious team player with a high level of self-efficacy.
The OTE range for candidates within the New York or San Francisco Bay Area is $186,300 $207,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
The OTE range for candidates within the Greater Chicago Area is $167,670- $186,300. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
#LI-Hybrid
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at
fin.ai/careers
. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
Policies
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our
core values
.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
Know your rights: workplace discrimination is illegal.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Location: Warsaw
Who are we?
Tripledot
Studios
is one of the largest independent mobile games companies in the world.
We are a multi-award-winning organisation, with a global 2,500+ strong team across 12 studios.
Our expanded portfolio includes some of the biggest titles in mobile gaming, collectively reaching top chart positions around the world and engaging over 25 million daily active users.
Tripledot’s guiding principle is that when people love what they do, what they do will be loved by others.
We’re building a company we’re proud of. One filled with driven, incredibly smart and detail-orientated people, who
LOVE
making games.
Our ambition is to be the most successful games company in the world, and we’re just getting started.
The role is working within our studio: Lion Studios
Lion Studios
is a mobile games publisher that works with mobile developers to get their games discovered by players around the world. Headquartered in San Francisco, Lion Studios’ creative and strategy teams utilize their expertise to help game developers break through the noise and grow their businesses.
Since launching in 2018, Lion Studios has driven 90% of its games to the Top 10 in the App Store and Google Play and helped drive 16 games to #1 in the US App Store’s Top Free chart.
Role Overview
As our
Ad Monetisation Analyst
, you’ll take ownership of the ad monetisation strategy for a diverse portfolio of games, guiding them from their initial prototype phase all the way to a full launch. Your responsibilities will include building and optimizing ad waterfalls, managing all ad monetisation setups, and conducting A/B tests to continuously improve performance. You will be expected to consistently generate and test new ideas for monetisation innovations.
A key part of the role is to foster strong relationships with external partners to secure the best deals and ensure robust business relations. Internally, you will work closely with the product and growth teams to ensure a cohesive strategy and maximize ad revenue across the portfolio..
Key Responsibilities
Own ad monetisation strategy for a portfolio of games: build, optimize, and manage monetisation setups to maximize revenue across Lion Studios.
Design and execute monetisation-related product decisions.
Lead integration, testing, and rollout of new monetisation partners.
Manage relationships with ad providers.
Propose and drive new monetization initiatives, partnering with engineering to scope and build the solutions behind them
Track eCPM, fill rate, ARPDAU, and other core KPIs, and report performance and insights to Product, UA, and leadership
Serve as a primary point of contact for ad network — technical troubleshooting, escalations, and holding partners accountable to commitments
Comfort designing and reading A/B tests with statistical rigor
Collaborate with Product, QA, and User Acquisition teams to share insights, enhance workflows, and drive efficiency
Required Skills, Knowledge and Expertise
More than 3 years of experience in ad monetisation in gaming.
Hands-on experience with MAX mediation platform.
Ability to adapt quickly to new tools, dashboards, or analytical frameworks.
Self-sufficient, autonomous, and able to juggle multiple projects in a fast-changing environment.
Knowledge of Looker for analytics and reporting is a plus
Working at Tripledot
26 days paid holiday in addition to bank holidays to relax and refresh throughout the year
Hybrid Working
20 days remote working: Work from anywhere in the world, or use the time to cover mandatory office days to WFH, 20 days of the year.
Regular company events and rewards: Join in regular events and rewards that celebrate cultural events, our achievements and our team spirit.
Private Medical Cover with Luxmed: Have peace of mind with private medical cover, ensuring your and your family's health is in good hands.
Daily Free Lunch: When working in the office order free food from Pyszne.pl
Multisport Plus Card: Enjoy access to various sports facilities across Warsaw with the Multisport Plus Card.
Employee Assistance Program: Anytime you need it, tap into confidential, caring support with our Employee Assistance Program, always here to lend an ear and a helping hand.
Family Forming Support: Receive vital support on your family forming/ fertility journey with our support program [subject to policy]
Continuous Professional Development: Propel your career with continuous opportunities for professional development.
English & Polish Classes: Improve your language skills with access to English and Polish classes.
This organization operates in compliance with the Whistleblower Act, for more information or to report violations please email whistleblowerpoland@tripledotstudios.com
Location: Limassol
Who are we?
Tripledot
Studios
is one of the largest independent mobile games companies in the world.
We are a multi-award-winning organisation, with a global 2,500+ strong team across 12 studios.
Our expanded portfolio includes some of the biggest titles in mobile gaming, collectively reaching top chart positions around the world and engaging over 25 million daily active users.
Tripledot’s guiding principle is that when people love what they do, what they do will be loved by others.
We’re building a company we’re proud of. One filled with driven, incredibly smart and detail-orientated people, who
LOVE
making games.
Our ambition is to be the most successful games company in the world, and we’re just getting started.
The role is working within our studio: Lion Studios
Lion Studios
is a mobile games publisher that works with mobile developers to get their games discovered by players around the world. Headquartered in San Francisco, Lion Studios’ creative and strategy teams utilize their expertise to help game developers break through the noise and grow their businesses.
Since launching in 2018, Lion Studios has driven 90% of its games to the Top 10 in the App Store and Google Play and helped drive 16 games to #1 in the US App Store’s Top Free chart.
Role Overview
As our
Ad Monetisation Analyst
, you’ll take ownership of the ad monetisation strategy for a diverse portfolio of games, guiding them from their initial prototype phase all the way to a full launch. Your responsibilities will include building and optimizing ad waterfalls, managing all ad monetisation setups, and conducting A/B tests to continuously improve performance. You will be expected to consistently generate and test new ideas for monetisation innovations.
A key part of the role is to foster strong relationships with external partners to secure the best deals and ensure robust business relations. Internally, you will work closely with the product and growth teams to ensure a cohesive strategy and maximize ad revenue across the portfolio..
Key Responsibilities
Own ad monetisation strategy for a portfolio of games: build, optimize, and manage monetisation setups to maximize revenue across Lion Studios.
Design and execute monetisation-related product decisions.
Lead integration, testing, and rollout of new monetisation partners.
Manage relationships with ad providers.
Propose and drive new monetization initiatives, partnering with engineering to scope and build the solutions behind them
Track eCPM, fill rate, ARPDAU, and other core KPIs, and report performance and insights to Product, UA, and leadership
Serve as a primary point of contact for ad network — technical troubleshooting, escalations, and holding partners accountable to commitments
Comfort designing and reading A/B tests with statistical rigor
Collaborate with Product, QA, and User Acquisition teams to share insights, enhance workflows, and drive efficiency
Required Skills, Knowledge and Expertise
More than 3 years of experience in ad monetisation in gaming.
Hands-on experience with MAX mediation platform.
Ability to adapt quickly to new tools, dashboards, or analytical frameworks.
Self-sufficient, autonomous, and able to juggle multiple projects in a fast-changing environment.
Knowledge of Looker for analytics and reporting is a plus
Location: Barcelona
Who are we?
Tripledot
Studios
is one of the largest independent mobile games companies in the world.
We are a multi-award-winning organisation, with a global 2,500+ strong team across 12 studios.
Our expanded portfolio includes some of the biggest titles in mobile gaming, collectively reaching top chart positions around the world and engaging over 25 million daily active users.
Tripledot’s guiding principle is that when people love what they do, what they do will be loved by others.
We’re building a company we’re proud of. One filled with driven, incredibly smart and detail-orientated people, who
LOVE
making games.
Our ambition is to be the most successful games company in the world, and we’re just getting started.
The role is working within our studio: Lion Studios
Lion Studios
is a mobile games publisher that works with mobile developers to get their games discovered by players around the world. Headquartered in San Francisco, Lion Studios’ creative and strategy teams utilize their expertise to help game developers break through the noise and grow their businesses.
Since launching in 2018, Lion Studios has driven 90% of its games to the Top 10 in the App Store and Google Play and helped drive 16 games to #1 in the US App Store’s Top Free chart.
Role Overview
As our
Ad Monetisation Analyst
, you’ll take ownership of the ad monetisation strategy for a diverse portfolio of games, guiding them from their initial prototype phase all the way to a full launch. Your responsibilities will include building and optimizing ad waterfalls, managing all ad monetisation setups, and conducting A/B tests to continuously improve performance. You will be expected to consistently generate and test new ideas for monetisation innovations.
A key part of the role is to foster strong relationships with external partners to secure the best deals and ensure robust business relations. Internally, you will work closely with the product and growth teams to ensure a cohesive strategy and maximize ad revenue across the portfolio..
Key Responsibilities
Own ad monetisation strategy for a portfolio of games: build, optimize, and manage monetisation setups to maximize revenue across Lion Studios.
Design and execute monetisation-related product decisions.
Lead integration, testing, and rollout of new monetisation partners.
Manage relationships with ad providers.
Propose and drive new monetization initiatives, partnering with engineering to scope and build the solutions behind them
Track eCPM, fill rate, ARPDAU, and other core KPIs, and report performance and insights to Product, UA, and leadership
Serve as a primary point of contact for ad network — technical troubleshooting, escalations, and holding partners accountable to commitments
Comfort designing and reading A/B tests with statistical rigor
Collaborate with Product, QA, and User Acquisition teams to share insights, enhance workflows, and drive efficiency
Required Skills, Knowledge and Expertise
More than 3 years of experience in ad monetisation in gaming.
Hands-on experience with MAX mediation platform.
Ability to adapt quickly to new tools, dashboards, or analytical frameworks.
Self-sufficient, autonomous, and able to juggle multiple projects in a fast-changing environment.
Knowledge of Looker for analytics and reporting is a plus
Working at Tripledot
25 days paid holiday in addition to bank holidays to relax and refresh throughout the year
Hybrid Working
20 days remote working: Work from anywhere in the world, or use the time to cover mandatory office days to WFH, 20 days of the year.
Regular company events and rewards: Join in regular events and rewards that celebrate cultural events, our achievements and our team spirit.
Private Medical Cover: Have peace of mind with private medical cover, ensuring your health is in good hands.
Life & Critical Illness Cover: Protect your future with our life and critical illness cover.
Family Forming Support: Receive vital support on your family forming/ fertility journey with our support program [subject to policy]
Employee Assistance Program: Access confidential support anytime through our Employee Assistance Program.
Sport Compensation: Stay fit and active with our sport compensation benefit.
Meal and Transport Vouchers: Save on meals and transport with our convenient vouchers.
English & Spanish Classes: Enhance your English and Spanish skills with our provided language classes.
Continuous Professional Development: Propel your career with continuous opportunities for professional development.
Location: London
Who are we?
Tripledot
Studios
is one of the largest independent mobile games companies in the world.
We are a multi-award-winning organisation, with a global 2,500+ strong team across 12 studios.
Our expanded portfolio includes some of the biggest titles in mobile gaming, collectively reaching top chart positions around the world and engaging over 25 million daily active users.
Tripledot’s guiding principle is that when people love what they do, what they do will be loved by others.
We’re building a company we’re proud of. One filled with driven, incredibly smart and detail-orientated people, who
LOVE
making games.
Our ambition is to be the most successful games company in the world, and we’re just getting started.
The role is working within our studio: Lion Studios
Lion Studios
is a mobile games publisher that works with mobile developers to get their games discovered by players around the world. Headquartered in San Francisco, Lion Studios’ creative and strategy teams utilize their expertise to help game developers break through the noise and grow their businesses.
Since launching in 2018, Lion Studios has driven 90% of its games to the Top 10 in the App Store and Google Play and helped drive 16 games to #1 in the US App Store’s Top Free chart.
Role Overview
As our
Ad Monetisation Analyst
, you’ll take ownership of the ad monetisation strategy for a diverse portfolio of games, guiding them from their initial prototype phase all the way to a full launch. Your responsibilities will include building and optimizing ad waterfalls, managing all ad monetisation setups, and conducting A/B tests to continuously improve performance. You will be expected to consistently generate and test new ideas for monetisation innovations.
A key part of the role is to foster strong relationships with external partners to secure the best deals and ensure robust business relations. Internally, you will work closely with the product and growth teams to ensure a cohesive strategy and maximize ad revenue across the portfolio..
Key Responsibilities
Own ad monetisation strategy for a portfolio of games: build, optimize, and manage monetisation setups to maximize revenue across Lion Studios.
Design and execute monetisation-related product decisions.
Lead integration, testing, and rollout of new monetisation partners.
Manage relationships with ad providers.
Propose and drive new monetization initiatives, partnering with engineering to scope and build the solutions behind them
Track eCPM, fill rate, ARPDAU, and other core KPIs, and report performance and insights to Product, UA, and leadership
Serve as a primary point of contact for ad network — technical troubleshooting, escalations, and holding partners accountable to commitments
Comfort designing and reading A/B tests with statistical rigor
Collaborate with Product, QA, and User Acquisition teams to share insights, enhance workflows, and drive efficiency
Required Skills, Knowledge and Expertise
More than 3 years of experience in ad monetisation in gaming.
Hands-on experience with MAX mediation platform.
Ability to adapt quickly to new tools, dashboards, or analytical frameworks.
Self-sufficient, autonomous, and able to juggle multiple projects in a fast-changing environment.
Knowledge of Looker for analytics and reporting is a plus
Working at Tripledot
25 days paid holiday
in addition to bank holidays to relax and refresh throughout the year
Hybrid Working
20 days remote working:
Work from anywhere in the world, or use the time to cover mandatory office days to WFH, 20 days of the year.
Daily Free Lunch:
when in the office you get £12 every day to order from JustEat.
Regular company events and rewards:
quarterly on-site and off-site events that celebrate cultural events, our achievements and our team spirit.
Employee Assistance Program:
Anytime you need it, tap into confidential, caring support with our Employee Assistance Program, always here to lend an ear and a helping hand.
Family Forming Support:
Receive vital support on your family forming/ fertility journey with our support program [subject to policy]
Life Assurance & Group Income Cover:
Financial protection for you and your loved ones.
Continuous Professional Development:
Propel your career with continuous opportunities for professional development.
Private Medical Cover
& Health Cash Plan:
Opt-in (P11d benefit) comprehensive private medical cover with Bupa and cash plan with Medicash.
Dental Cover:
Opt-in (P11d benefit).
Cycle to Work Scheme:
Salary sacrifice bike purchase scheme.
Pension Plan:
Qualifying earnings or opt-in 4% contributory match schemes offered.
Location: Europe
Workplace: Remote
About Eneba
At Eneba, we’re building an open, safe and sustainable marketplace for the gamers of today and tomorrow. Our marketplace supports close to 20m+ active users (and growing fast!), provides a level of trust, safety and market accessibility unparalleled to none. We’re proud of what we’ve accomplished in such a short time and look forward to sharing this journey with you. Join us as we continue to scale, diversify our portfolio, and grow with the evolving community of gamers.
Role Overview We are looking for a hands-on, empathetic Customer Support Team Lead to guide our Payments Support team. In this role, you will mentor frontline agents, manage complex payment escalations, and collaborate with Risk, Compliance, and Product teams to deliver fast, secure, and frictionless financial support experiences.
Responsibilities
- Team Leadership & Coaching: Guide, mentor, and supervise payment support specialists to achieve operational KPIs, ensuring top-tier communication, accuracy, and customer care across all interactions.
- Escalation & Risk Management: Act as the primary point of escalation for complex, high-stakes, or sensitive payment inquiries (e.g., failed transactions, chargebacks, account holds, and suspected fraud), ensuring swift and compliant resolution.
- Cross-Functional Collaboration: Partner closely with Risk, Compliance, Finance, Engineering, and Product teams to troubleshoot payment incidents, refine workflows, and advocate for customer needs.
- Performance & Workforce Management: Conduct regular 1:1s, performance reviews, and quality assurance audits; collaborate with Workforce Management on capacity planning, shift scheduling, and hiring.
- Metrics & Analytics: Monitor key support and payment-specific metrics (CSAT, First Contact Resolution, SLA adherence, and escalation rates) to measure team effectiveness and identify operational bottlenecks.
- Continuous Improvement: Analyze customer journeys and payment touchpoints to reduce friction, update knowledge bases, and foster a culture of feedback and adaptability as our financial products evolve.
Requirements
- Payments & Fintech Experience: Proven experience in customer support within payments, fintech, banking, or e-commerce, with a solid understanding of payment processing, chargebacks, refunds, and KYC/AML basics.
- Leadership Track Record: Experience setting clear deliverables and coaching support teams (leading teams of 10+ is a strong plus) to hit KPIs, ideally in hybrid or fully remote environments.
- Composure Under Pressure: High sense of urgency with the ability to navigate sensitive financial issues, ambiguity, and rapid product changes with calm, decisive communication.
- Process & Project Mindset: Strong organizational, time-management, and project management skills, with a history of optimizing support workflows and standard operating procedures (SOPs).
- Communication Mastery: Deep understanding of tone-of-voice principles, de-escalation techniques, and clear cross-functional communication with both technical and non-technical stakeholders.
- Adaptability: Self-starter capable of operating autonomously; experience supporting evolving, early-stage, or high-growth products is highly desirable.
What it’s like to work at Eneba
*Opportunity to join our Employee Stock Options program.
*Opportunity to help scale a unique product.
*Various bonus systems: performance-based, referral, additional paid leave, personal learning budget.
*Paid volunteering opportunities.
*Work location of your choice: office, remote, opportunity to work and travel.
*Personal and professional growth at an exponential rate supported by well-defined feedback and promotion processes.
*Please attach CV's in English.
*To find out about how we handle your personal data, make sure to check out our Candidate Privacy Notice https://www.eneba.com/candidate-privacy-notice https://www.eneba.com/candidate-privacy-notice
ОфисseniorAlmaty, Kazakhstan; Relocation support to Almaty for candidates moving from another city or country
United Kingdom
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УдалённоUnited States (Remote); We encourage candidates from all backgrounds to apply; Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at talent@onepay.com
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seniorChicago, Illinois
seniorChicago, Illinois; NYC, Remote; San Francisco, California