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Location: Almaty, Kazakhstan Workplace: hybrid The Grocery Team is responsible for building and evolving the customer experience for grocery delivery — from discovering stores and products to browsing the catalog, managing the cart, and completing checkout. We’re looking for a QA Engineer to join our team Key Responsibilities Test the full grocery customer journey, including store selection, catalog, search, product details, cart, checkout, payment, and order creation. Validate prices, discounts, inventory, product availability, and store-specific assortment across different locations and partners. Test grocery-specific scenarios such as weighted products, substitutions, unavailable items, quantity limits, and minimum order values. Test integrations between the storefront and catalog, pricing, inventory, order, payment, and delivery services, as well as external grocery partners. Validate fallback and degradation scenarios when a partner or internal service is unavailable. Ensure consistent behavior across mobile applications, WebView, and backend APIs. Develop and maintain automated tests and contribute to API, integration, and end-to-end test coverage. Participate in requirements reviews, test strategy, release validation, and investigation of production issues, taking ownership of quality throughout the product lifecycle. Skills, Knowledge and Expertise Experience with grocery/e-commerce products Experience testing dynamic pricing, inventory, discounts, product availability, quantity limits, and minimum order value. Good understanding of grocery-specific scenarios, such as weighted products, substitutions, unavailable items, and partial orders. Experience testing integrations with catalog, pricing, inventory, order, payment, and delivery services, including third-party partner APIs. Experience with REST and/or gRPC APIs and automated API testing; familiarity with tools such as Postman. Experience creating and maintaining automated tests using frameworks such as Playwright, Cypress, Appium, or similar. Ability to validate consistency across mobile applications, WebView, backend APIs, and distributed services, and troubleshoot partial failures and partner/service outages. Nice to have: contract testing, external partner integrations, performance/load/resilience testing, feature flags, A/B testing, and product metrics such as conversion, add-to-cart rate, checkout completion, error rate, and latency. Conditions & Benefits Help us challenge injustice by creating fair choices for millions of people across 48 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Limassol, Cyprus Workplace: hybrid We are looking for a Staff Product Manager to shape this product from an early stage and lead it through validation, launch and international scale. We are building a new product that enables people across inDrive’s global user base to earn additional income by completing tasks that generate high-quality training data for AI. Following a successful pilot, we are moving from a partner-led solution towards our own scalable platform. It will connect demand from AI companies with distributed data collection and labelling, covering the full journey from buyer requirements and task design to contributor payouts, quality assurance and dataset delivery. Key Responsibilities Own the end-to-end product strategy, roadmap and outcomes for the Data Tasks platform. Translate data buyer requirements into scalable collection, annotation and quality-control workflows. Design the full product journey across both sides of the platform: enterprise buyers and task contributors. Build capabilities for task creation and distribution, contributor onboarding, payouts, data submission, validation, labelling and dataset delivery. Define the right balance between building internal capabilities, using external platforms and working with specialised partners. Establish product metrics across demand, supply, data quality, unit economics and contributor experience. Run discovery and experiments to improve acquisition, activation, task completion, retention and payout experience. Work closely with Commercial, Engineering, Data, Operations, Legal, Privacy, Information Security and market teams. Ensure the platform can support multiple data types, including audio, text, images, video and multimodal data, across different countries and use cases. Skills, Knowledge and Expertise Significant product management experience, including ownership of complex products at Staff, Principal or equivalent level. Proven experience building and scaling a new product or platform from an early stage. Strong systems thinking and the ability to design end-to-end products involving multiple users, workflows and operational processes. Experience with B2B platforms, marketplaces, crowdsourcing, data products, AI/ML infrastructure or workflow products. Strong commercial judgement and the ability to connect customer needs, product decisions and unit economics. Ability to work with enterprise customers and translate technical or specialised requirements into scalable product solutions. Strong analytical skills and experience defining metrics, running experiments and making decisions under uncertainty. Ability to operate independently, bring clarity to ambiguity and influence senior stakeholders without relying on formal authority Fluent English and clear written and verbal communication skills. Nice to have Experience with AI training data, data collection, annotation, model evaluation or quality-assurance systems. Experience building two-sided marketplaces or products involving distributed contributor networks. Experience launching products across emerging markets and adapting them to local payment, legal and operational constraints. Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Annual salary from 90 700 EUR gross. Final benefits may vary depending on the location.

Location: Rabat, Morocco Workplace: hybrid We’re building a Content Design function from scratch and we need people who want to be a part of that. We see a Content Designer as a thinker and decision-maker, not as someone who operates at the text level only. Logic, scenarios, and solutions come first — everything else comes after. Key Responsibilities Work closely with Product Teams and take ownership of local support updates. Make sure that the right knowledge is there at the right time. Think scenario first, not just in answer templates or individual edits. Based on that, create clear and usable content: flow descriptions, articles, instructions, etc. Partner with local Support Teams: deliver knowledge updates, ask for feedback from real life, iterate, and improve. Help evolve content guidelines and standards. Skills, Knowledge & Expertise 1+ years of experience in either UX Writing, Content Design, or Knowledge Management. Basic experience with analyzing support tickets or customer journey mapping (CJM). Strong written communication skills and attention to detail, which you can demonstrate through your portfolio. Experience with iterating and improving content based on feedback, research, and data. Strong cross-functional collaboration skills. Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Cairo, Egypt Workplace: hybrid We’re building a Content Design function from scratch and we need people who want to be a part of that. We see a Content Designer as a thinker and decision-maker, not as someone who operates at the text level only. Logic, scenarios, and solutions come first — everything else comes after. Key Responsibilities Work closely with Product Teams and take ownership of local support updates. Make sure that the right knowledge is there at the right time. Think scenario first, not just in answer templates or individual edits. Based on that, create clear and usable content: flow descriptions, articles, instructions, etc. Partner with local Support Teams: deliver knowledge updates, ask for feedback from real life, iterate, and improve. Help evolve content guidelines and standards. Qualifications 1+ years of experience in either UX Writing, Content Design, or Knowledge Management. Basic experience with analyzing support tickets or customer journey mapping (CJM). Strong written communication skills and attention to detail, which you can demonstrate through your portfolio. Experience with iterating and improving content based on feedback, research, and data. Strong cross-functional collaboration skills. Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Limassol, Cyprus Workplace: hybrid We are looking for a Senior Product Manager who will drive the end-to-end productization of a dynamic user experience and build scalable growth loops across inDrive’s product portfolio. This person will integrate user behavior insights, partner with ML/DS teams to enable personalization at scale, and ensure a consistent user experience across all stages of the customer journey. Key Responsibilities Lead the end to end productization of a user experience that dynamically orchestrates customer value interventions across acquisition, cross sell, upsell, and retention This role is pivotal to inDrives ambition to build growth loops for the product portfolio Translate customer behavior insights into segmented programmable customer journeys, stitched across product surfaces Own the roadmap for growth hypotheses of activation, engagement and monetisation, as well as the consistency of user experience for existing and new verticals Partner with ML/DS teams to test for future integration of hybrid AI stacks, combining scoring models and embedding based retrieval to drive personalized actions at scale Collaborate closely with marketing, engineering, data science, and business to scale interventions across acquisition, engagement, and monetization loops Identify, size, and prioritize the most impactful opportunities through data analysis, user research, and experimentation Develop clear success metrics, measure performance, and iterate quickly to optimize growth initiatives Champion a global, product first mindset leveraging inDrives ecosystem to create scalable, enduring value for users around the world Skills, Knowledge and Expertise 5+ years of product leadership experience, with a deep focus on consumer apps, personalization infrastructure, or super app lifecycle automation at scale Bachelors degree in Computer Science or similar tech major Experience leading growth initiatives or marketplace products at a tech forward company which scaled to millions of users across diverse geographies or segments Proven success launching new products or features from 0→1 and driving sustained adoption and engagement Proven track record of driving growth through experimentation, data driven insights, and cross functional collaboration Strong analytical, problem solving, and communication skills, with the ability to align diverse stakeholders around a bold vision Deep understanding of experimentation, funnel optimization, and data driven product development in a fast paced, high impact environment Strong ability to influence and collaborate with cross functional teams, from engineering and design to marketing and business, to deliver measurable business outcomes Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Annual salary from 70 700 EUR gross. Final benefits may vary depending on the location.

Location: London, UK; Remote (UK) Workplace: OnSite ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp is seeking a 2LoD Compliance Strategist to provide dedicated independent second-line assurance across Ramp UK & Irish regulated businesses. This is a hands-on role for someone who can turn regulatory expectations into a practical, evidence-led monitoring and assurance programme. The role sits within Ramp's Europe Compliance function and supports the Head of Compliance & MLRO - Europe. You will not own first-line operational decisions or perform routine casework. Instead, you will independently test and challenge the design and operation of financial-crime, safeguarding, payments, outsourcing, governance, and regulatory-change controls. You will make sure that findings are understood, remediated by accountable owners, and independently validated before closure. Ramp Payments Europe is developing across multiple legal entities, jurisdictions, payment rails, banking partners, product journeys, and shared Group services. The successful candidate will help give management and Boards a clear, reliable view of whether controls work in practice and where action is needed. WHAT YOU'LL DO - Run a practical, risk-based compliance monitoring programme across Ramps European entities. - Test key controls and identify gaps, with a focus on whether they work in practice. - Support assurance over financial-crime, payments, safeguarding, and outsourced-service controls. - Track regulatory, Board, partner, audit, and internal commitments to ensure actions are completed on time. - Manage findings and remediation, helping accountable teams resolve issues and confirming actions are closed. - Produce clear reporting for management and Boards on key risks, control issues, incidents, and progress. - Provide independent compliance input and advisory on significant product, payments, outsourcing, and operational changes. - Deputise for the Head of Compliance & MLRO where required. WHAT YOU NEED - Min. 4 year of experience in compliance, risk, audit, controls, or regulatory change within payments, fintech, banking, or another regulated environment. - Experience supporting compliance monitoring, control testing, issue management, remediation, or governance reporting. - Working knowledge of UK and/or EU financial-services regulation, with the ability to apply requirements pragmatically in a fast-moving environment. - Familiarity with financial-crime controls such as customer due diligence, sanctions screening, transaction monitoring, or record keeping. - An interest in areas such as payments, safeguarding, outsourcing, operational resilience, or third-party oversight. - Strong judgement and communication skills, with the confidence to identify issues, explain risk clearly, and work constructively with stakeholders. - Comfortable working independently, managing priorities, and partnering with Product, Engineering, Operations, Legal, and Risk teams. - Curious about using AI responsibly to improve compliance analysis, monitoring, or documentation. NICE-TO-HAVES - Experience in a UK payment institution, e-money institution, bank, card issuer, acquiring business, or payments fintech. - Experience supporting FCA-facing work, banking-partner due diligence requirements. - Experience with Consumer Duty, safeguarding, or formal outsourcing governance. - Professional compliance, audit, risk, or financial-crime qualification. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: Copenhagen, Denmark About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. At Wolt, we’re all about great partnerships – and that starts with great people. We’re now looking for a new SMB Account Manager to join our team and help some of Denmark’s most exciting local restaurants thrive on Wolt. If you love building relationships, spotting growth opportunities, and driving impact, this might be the role for you. Since launching in Denmark in 2017, we’ve expanded to over 200 cities and partnered with 4,000+ restaurants – and we’re just getting started. Our Account Management team plays a key role in that journey, working closely with our partners to ensure their success on our platform. We’re a tight-knit team of 11 Account Managers who support and challenge each other every day. We celebrate wins, share learnings, and enjoy solving problems together – whether that’s out in the field with a partner or over a coffee at the office. If you enjoy taking ownership and being part of a humble yet ambitious team, we think you’ll feel right at home. But don’t just take our word for it – see for yourself what your future colleagues say about working at Wolt here . What you’ll be doing As an Account Manager at Wolt, you’ll be responsible for managing and developing a portfolio of around 150 restaurant partners. Your main goal will be to help them grow their business on our platform by identifying opportunities, solving challenges, and making sure they get the most out of Wolt’s tools and services. You’ll work closely with your partners to improve their performance, introduce relevant products like Wolt Ads or Wolt+, and support them in their day-to-day operations. This is a role that combines commercial thinking, data-driven decisions, and direct collaboration with partners. Day-to-day in this role you’ll: Spend 5–10 days per month visiting restaurant partners to strengthen relationships and better understand their business Manage commercial renegotiations and drive adoption of relevant Wolt products such as Wolt+, Wolt Ads, Wolt Drive, and Wolt Capital Use data to identify growth opportunities and guide partners through improvements that drive performance Support partners with day-to-day operational topics and process improvements Monitor performance using Looker and prioritise where to focus your time and effort for the greatest impact Gather feedback from your partners and share insights with internal teams to help improve our tools, services, and ways of working Our humble expectations We’re looking for someone who combines commercial thinking with a genuine interest in helping partners succeed. This role is a great fit for someone who’s proactive, analytical, and thrives on building long-term relationships that deliver results. Relationship-building skills – You’re a strong communicator who can easily build trust and adapt your tone to suit everyone from chefs to business owners Commercial mindset – You understand business drivers and can spot opportunities to grow partner revenue and improve performance Analytical skills – You’re confident working with performance data and dashboards (e.g. Looker, Power BI) to inform decisions and tell a compelling story Initiative and ownership – You take charge of your own portfolio and proactively push projects forward beyond the obvious, without waiting for instructions Experience – A background in sales or account management is a big plus Technical comfort – You’ve used CRM systems and business tools before, and you pick up new platforms quickly Languages – You’re fluent in Danish and English, both written and spoken What we offer At Wolt, we believe great people thrive when given ownership, trust, and the chance to make an impact. As an Account Manager, you’ll get just that – along with a competitive salary and the opportunity to grow in a fast-moving global tech company with plenty of career paths.You’ll also enjoy perks like a discount on Wolt orders, daily lunch, and a stocked office with coffee, soft drinks, and fruit – plus a range of other local benefits. Next steps If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and let’s get the conversation going! We review applications on an ongoing basis, so we encourage you to submit your application as soon as possible. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .

Location: South Africa Our client is a specialized business consultancy and software integration firm that helps organizations streamline operations through cloud-based technologies and intelligent business systems. They work closely with clients to design, implement, and optimize scalable digital solutions, enabling businesses to automate processes, improve customer engagement, and build more connected technology ecosystems. As they continue to grow, they are looking for an experienced Salesforce Pardot Consultant to help clients design, implement, and optimize effective B2B marketing automation solutions using Salesforce Marketing Cloud Account Engagement (Pardot) . The Role We're looking for a Salesforce Pardot Consultant (Marketing Cloud Account Engagement) with strong hands-on experience building and optimizing marketing automation workflows within the Salesforce ecosystem. Pardot / Marketing Cloud Account Engagement is the primary platform for this role. You'll work directly with clients to understand their marketing and lead management requirements and translate them into effective Pardot solutions—from lead capture, segmentation, scoring, and nurturing through to campaign automation, reporting, and Salesforce CRM alignment. This is a client-facing role that requires someone who is comfortable combining hands-on technical execution with consulting and stakeholder communication. Experience with the broader Salesforce Marketing Cloud (SFMC) ecosystem is valuable, but it is considered a secondary skill rather than the primary requirement. Role Details Commitment: Full-Time (40 hours/week) Working Hours: AU working hours Location: Fully Remote Engagement: Independent Contractor Monthly Rate: USD $1,600–3,000/month (depending on level of experience) What You'll Do Pardot / Marketing Cloud Account Engagement Build, configure, test, and optimize marketing automation campaigns using Salesforce Marketing Cloud Account Engagement (Pardot). Design and manage automated lead nurturing journeys and engagement programs. Configure segmentation lists, automation rules, completion actions, dynamic lists, and other Pardot automation functionality. Build and optimize lead scoring, grading, and qualification models. Develop forms, landing pages, email templates, and lead capture workflows. Create personalized and segmented B2B marketing campaigns based on prospect behavior, attributes, and lifecycle stage. Support campaign tracking, attribution, and reporting within Pardot and Salesforce. Maintain strong data quality and ensure accurate synchronization between Pardot and Salesforce CRM. Lead Management & Marketing Automation Translate client marketing strategies and business requirements into scalable marketing automation solutions. Develop lead nurturing and lifecycle strategies that effectively move prospects through the marketing and sales funnel. Configure lead routing, qualification, and handover processes between marketing and sales. Identify opportunities to improve conversion rates, campaign performance, and marketing-to-sales alignment. Troubleshoot automation, synchronization, campaign, and data issues. Perform thorough QA and testing before campaigns and automation workflows go live. Email & Campaign Development Build and optimize responsive email campaigns and templates. Support personalization and dynamic content based on prospect data and behavior. Develop landing pages and forms that integrate effectively with marketing campaigns. Apply HTML and CSS where required to customize emails, forms, and landing pages. Monitor campaign engagement and recommend improvements based on performance data. Salesforce Integration & Data Management Work with Salesforce CRM and Pardot to ensure reliable synchronization of prospect and customer data. Support field mapping, campaign attribution, segmentation, and lead management processes. Troubleshoot data synchronization and integration issues. Collaborate with Salesforce and technical specialists where more complex integrations are required. Support integrations between Pardot, Salesforce CRM, and other marketing or business systems. Client Consulting & Collaboration Work directly with clients to understand their marketing objectives, processes, and technical requirements. Translate business requirements into practical Pardot solutions. Explain technical concepts and recommendations clearly to both technical and non-technical stakeholders. Provide clients with guidance and best practices around Pardot, marketing automation, lead management, and campaign optimization. Collaborate with marketing, CRM, creative, product, and technical teams to deliver solutions successfully. Manage multiple client projects and priorities while maintaining a high standard of delivery. Continuous Improvement Review existing Pardot environments and identify opportunities to improve automation, data quality, campaign performance, and usability. Continuously optimize lead nurturing programs, scoring models, segmentation, and workflows. Troubleshoot platform and campaign issues to ensure reliable execution. Stay current with Salesforce Marketing Cloud Account Engagement developments and evolving B2B marketing automation best practices. What We're Looking For Must-Haves 3+ years of hands-on experience with Salesforce Pardot / Marketing Cloud Account Engagement . Strong practical experience building and managing Pardot marketing automation campaigns. Experience with Engagement Studio , automation rules, completion actions, segmentation, and dynamic lists. Experience developing lead nurturing workflows and B2B customer journeys. Strong understanding of lead scoring, grading, qualification, and marketing-to-sales handover. Experience building and managing email campaigns, forms, landing pages, and lead capture processes. Experience integrating and working with Pardot and Salesforce CRM . Strong understanding of prospect data management, segmentation, synchronization, and data quality. Experience with campaign tracking, reporting, and marketing attribution. Good HTML and CSS skills for email and landing page customization. Strong understanding of B2B marketing automation and lead lifecycle management. Excellent troubleshooting and problem-solving skills. Strong communication skills with confidence working directly with clients and stakeholders. Ability to independently manage multiple campaigns, projects, and priorities. Nice-to-Haves Experience with the broader Salesforce Marketing Cloud (SFMC) platform. Experience with Journey Builder, Automation Studio, Email Studio, or Contact Builder. Salesforce Pardot / Marketing Cloud Account Engagement certifications. Other relevant Salesforce certifications. Familiarity with APIs and integrations across the Salesforce and marketing technology ecosystem. Experience working in an agency, consultancy, or enterprise environment supporting multiple clients. Experience with more complex Salesforce CRM configurations and marketing-to-sales workflows. Familiarity with AMPscript, JavaScript, or SQL. Ideal Candidate Profile This role is ideal for someone who: Has deep hands-on knowledge of Pardot rather than only surface-level exposure to the platform. Understands both the technical and marketing sides of B2B marketing automation. Can look at an existing Pardot setup, understand how it works, and identify opportunities to improve it. Thinks beyond individual campaigns and considers the entire prospect journey from initial capture through qualification and sales handover. Enjoys combining technical execution with client-facing consulting. Takes ownership of projects from requirements gathering through implementation, testing, and optimization. Communicates technical concepts clearly to both technical and non-technical stakeholders. Is highly organized and capable of managing multiple client engagements simultaneously. Is proactive, detail-oriented, and committed to delivering high-quality work. Why Join? Work on diverse Pardot / Marketing Cloud Account Engagement projects across multiple client environments. Take ownership of meaningful B2B marketing automation and lead management initiatives. Work directly with clients and help shape how they use Salesforce to improve their marketing and sales processes. Collaborate with experienced consultants and technical specialists within a growing consultancy. Expand your expertise across Salesforce CRM, marketing automation, integrations, and the broader Salesforce ecosystem. Join a fully remote team that values autonomy, collaboration, continuous learning, and technical excellence. Recruitment Process Initial Interview Client Interview Offer & Onboarding

Location: Brazil Our client is a specialized business consultancy and software integration firm that helps organizations streamline operations through cloud-based technologies and intelligent business systems. They work closely with clients to design, implement, and optimize scalable digital solutions, enabling businesses to automate processes, improve customer engagement, and build more connected technology ecosystems. As they continue to grow, they are looking for an experienced Salesforce Pardot Consultant to help clients design, implement, and optimize effective B2B marketing automation solutions using Salesforce Marketing Cloud Account Engagement (Pardot) . The Role We're looking for a Salesforce Pardot Consultant (Marketing Cloud Account Engagement) with strong hands-on experience building and optimizing marketing automation workflows within the Salesforce ecosystem. Pardot / Marketing Cloud Account Engagement is the primary platform for this role. You'll work directly with clients to understand their marketing and lead management requirements and translate them into effective Pardot solutions—from lead capture, segmentation, scoring, and nurturing through to campaign automation, reporting, and Salesforce CRM alignment. This is a client-facing role that requires someone who is comfortable combining hands-on technical execution with consulting and stakeholder communication. Experience with the broader Salesforce Marketing Cloud (SFMC) ecosystem is valuable, but it is considered a secondary skill rather than the primary requirement. Role Details Commitment: Full-Time (40 hours/week) Working Hours: AU working hours Location: Fully Remote Engagement: Independent Contractor Monthly Rate: USD $1,600–3,000/month (depending on level of experience) What You'll Do Pardot / Marketing Cloud Account Engagement Build, configure, test, and optimize marketing automation campaigns using Salesforce Marketing Cloud Account Engagement (Pardot). Design and manage automated lead nurturing journeys and engagement programs. Configure segmentation lists, automation rules, completion actions, dynamic lists, and other Pardot automation functionality. Build and optimize lead scoring, grading, and qualification models. Develop forms, landing pages, email templates, and lead capture workflows. Create personalized and segmented B2B marketing campaigns based on prospect behavior, attributes, and lifecycle stage. Support campaign tracking, attribution, and reporting within Pardot and Salesforce. Maintain strong data quality and ensure accurate synchronization between Pardot and Salesforce CRM. Lead Management & Marketing Automation Translate client marketing strategies and business requirements into scalable marketing automation solutions. Develop lead nurturing and lifecycle strategies that effectively move prospects through the marketing and sales funnel. Configure lead routing, qualification, and handover processes between marketing and sales. Identify opportunities to improve conversion rates, campaign performance, and marketing-to-sales alignment. Troubleshoot automation, synchronization, campaign, and data issues. Perform thorough QA and testing before campaigns and automation workflows go live. Email & Campaign Development Build and optimize responsive email campaigns and templates. Support personalization and dynamic content based on prospect data and behavior. Develop landing pages and forms that integrate effectively with marketing campaigns. Apply HTML and CSS where required to customize emails, forms, and landing pages. Monitor campaign engagement and recommend improvements based on performance data. Salesforce Integration & Data Management Work with Salesforce CRM and Pardot to ensure reliable synchronization of prospect and customer data. Support field mapping, campaign attribution, segmentation, and lead management processes. Troubleshoot data synchronization and integration issues. Collaborate with Salesforce and technical specialists where more complex integrations are required. Support integrations between Pardot, Salesforce CRM, and other marketing or business systems. Client Consulting & Collaboration Work directly with clients to understand their marketing objectives, processes, and technical requirements. Translate business requirements into practical Pardot solutions. Explain technical concepts and recommendations clearly to both technical and non-technical stakeholders. Provide clients with guidance and best practices around Pardot, marketing automation, lead management, and campaign optimization. Collaborate with marketing, CRM, creative, product, and technical teams to deliver solutions successfully. Manage multiple client projects and priorities while maintaining a high standard of delivery. Continuous Improvement Review existing Pardot environments and identify opportunities to improve automation, data quality, campaign performance, and usability. Continuously optimize lead nurturing programs, scoring models, segmentation, and workflows. Troubleshoot platform and campaign issues to ensure reliable execution. Stay current with Salesforce Marketing Cloud Account Engagement developments and evolving B2B marketing automation best practices. What We're Looking For Must-Haves 3+ years of hands-on experience with Salesforce Pardot / Marketing Cloud Account Engagement . Strong practical experience building and managing Pardot marketing automation campaigns. Experience with Engagement Studio , automation rules, completion actions, segmentation, and dynamic lists. Experience developing lead nurturing workflows and B2B customer journeys. Strong understanding of lead scoring, grading, qualification, and marketing-to-sales handover. Experience building and managing email campaigns, forms, landing pages, and lead capture processes. Experience integrating and working with Pardot and Salesforce CRM . Strong understanding of prospect data management, segmentation, synchronization, and data quality. Experience with campaign tracking, reporting, and marketing attribution. Good HTML and CSS skills for email and landing page customization. Strong understanding of B2B marketing automation and lead lifecycle management. Excellent troubleshooting and problem-solving skills. Strong communication skills with confidence working directly with clients and stakeholders. Ability to independently manage multiple campaigns, projects, and priorities. Nice-to-Haves Experience with the broader Salesforce Marketing Cloud (SFMC) platform. Experience with Journey Builder, Automation Studio, Email Studio, or Contact Builder. Salesforce Pardot / Marketing Cloud Account Engagement certifications. Other relevant Salesforce certifications. Familiarity with APIs and integrations across the Salesforce and marketing technology ecosystem. Experience working in an agency, consultancy, or enterprise environment supporting multiple clients. Experience with more complex Salesforce CRM configurations and marketing-to-sales workflows. Familiarity with AMPscript, JavaScript, or SQL. Ideal Candidate Profile This role is ideal for someone who: Has deep hands-on knowledge of Pardot rather than only surface-level exposure to the platform. Understands both the technical and marketing sides of B2B marketing automation. Can look at an existing Pardot setup, understand how it works, and identify opportunities to improve it. Thinks beyond individual campaigns and considers the entire prospect journey from initial capture through qualification and sales handover. Enjoys combining technical execution with client-facing consulting. Takes ownership of projects from requirements gathering through implementation, testing, and optimization. Communicates technical concepts clearly to both technical and non-technical stakeholders. Is highly organized and capable of managing multiple client engagements simultaneously. Is proactive, detail-oriented, and committed to delivering high-quality work. Why Join? Work on diverse Pardot / Marketing Cloud Account Engagement projects across multiple client environments. Take ownership of meaningful B2B marketing automation and lead management initiatives. Work directly with clients and help shape how they use Salesforce to improve their marketing and sales processes. Collaborate with experienced consultants and technical specialists within a growing consultancy. Expand your expertise across Salesforce CRM, marketing automation, integrations, and the broader Salesforce ecosystem. Join a fully remote team that values autonomy, collaboration, continuous learning, and technical excellence. Recruitment Process Initial Interview Client Interview Offer & Onboarding

Location: Manila, Philippines About Bamboo Works Bamboo Works is a fast-growing international staffing firm connecting companies around the world with exceptional remote professionals. We help businesses build high-performing offshore teams across a wide range of functions, including operations, marketing, finance, technology, customer support, and executive assistance. As we continue to grow, we're looking for an exceptional Client Success Manager to become the trusted advisor for our clients, ensuring every partnership delivers long-term value and success. If you're passionate about building lasting relationships, solving problems proactively, and helping businesses grow through great people, we'd love to hear from you. The Role As a Client Success Manager , you'll own the client journey from onboarding through long-term account management. You'll become a strategic partner to a portfolio of clients, helping them build successful remote teams, coordinating recruitment efforts, supporting contractors, and identifying opportunities to grow their teams over time. This is a highly collaborative role where you'll work closely with clients, recruiters, contractors, and internal leadership to deliver an exceptional experience at every stage of the partnership. Your success will be measured not only by client satisfaction and retention, but also by your ability to build trust, anticipate challenges, and create opportunities for long-term growth. Role Details Commitment: Full-Time (40 hours/week) Working Hours: Flexible with overlap across international clients Location: Fully Remote Engagement: Independent Contractor Start Date: ASAP Monthly Rate: $1,600 - $2,000 (can be higher, depending on level of experience) + revenue-based incentives What You'll Do Client Success & Relationship Management Own the client relationship from onboarding through long-term partnership. Lead onboarding, hiring kick-offs, and calibration sessions to ensure alignment and success. Develop a deep understanding of each client's business, hiring strategy, and growth plans. Build trusted relationships with key stakeholders and decision-makers. Conduct regular check-ins, business reviews, and strategic planning sessions. Proactively identify challenges, manage expectations, and deliver outstanding client experiences. Drive long-term client satisfaction, retention, and account growth. Recruitment Coordination Translate hiring requirements into clear recruitment briefs for the Talent Acquisition team. Partner closely with recruiters throughout the hiring process. Monitor recruitment progress, timelines, and candidate pipelines. Keep clients informed with proactive communication and regular updates. Ensure every placement reflects Bamboo Works' commitment to quality and service. Contractor Success Support contractors throughout their engagement with Bamboo Works. Conduct onboarding and regular performance check-ins. Help contractors integrate successfully into their clients' teams. Identify and address potential performance concerns early. Facilitate constructive conversations between clients and contractors when needed. Project & Operations Management Act as the primary point of coordination between clients, recruiters, contractors, sales, and leadership. Keep projects moving efficiently while ensuring alignment across all stakeholders. Manage multiple client accounts simultaneously with exceptional organization and attention to detail. Continuously improve internal processes to enhance the client experience. Growth & Account Development Identify opportunities to help clients expand their remote teams. Recommend additional roles and staffing solutions that genuinely support business growth. Recognize account expansion opportunities through regular client conversations. Contribute to the long-term growth of both Bamboo Works and its clients. What We're Looking For Must-Haves 3+ years of experience in Client Success, Customer Success, Account Management, Recruitment, Staffing, Outsourcing, or another client-facing role. Proven experience managing long-term client relationships with a strong focus on retention and account growth. Experience coordinating multiple stakeholders and managing several projects simultaneously. Strong problem-solving skills and confidence handling challenging client conversations. Excellent communication skills, both written and verbal, with fluent English. Highly organized, proactive, and capable of working independently. Strong commercial awareness while maintaining a client-first mindset. Comfortable learning about different industries, business models, and organizational structures. Nice-to-Haves Experience within recruitment, staffing, outsourcing, or HR services. Familiarity with remote hiring models and globally distributed teams. Experience supporting clients hiring professionals such as executive assistants, developers, marketers, accountants, finance professionals, or operations specialists. Experience using ATS, CRM, project management, or client success platforms. Ideal Candidate Profile This role is ideal for someone who: Naturally builds trust and long-term relationships. Takes ownership rather than waiting for direction. Anticipates challenges before they become problems. Thrives in a fast-paced, entrepreneurial environment. Is calm under pressure and confident navigating complex conversations. Balances empathy with commercial thinking. Enjoys helping businesses grow through exceptional people. Is highly organized without losing sight of the bigger picture. Genuinely cares about delivering outstanding service and creating successful long-term partnerships. Why Join Bamboo Works? Join a growing international company with ambitious expansion plans. Work directly with businesses across multiple industries and countries. Build meaningful, long-term client relationships where your work has visible impact. Collaborate with a supportive, high-performing remote team. Enjoy a high degree of autonomy, trust, and ownership in your role. Benefit from a competitive base salary plus revenue-based incentives that reward long-term client success and growth. Recruitment Process Initial Interview Interview with the Founders Client Success Case Discussion Offer & Onboarding

Location: Cape Town, South Africa About Bamboo Works Bamboo Works is a fast-growing international staffing firm connecting companies around the world with exceptional remote professionals. We help businesses build high-performing offshore teams across a wide range of functions, including operations, marketing, finance, technology, customer support, and executive assistance. As we continue to grow, we're looking for an exceptional Client Success Manager to become the trusted advisor for our clients, ensuring every partnership delivers long-term value and success. If you're passionate about building lasting relationships, solving problems proactively, and helping businesses grow through great people, we'd love to hear from you. The Role As a Client Success Manager , you'll own the client journey from onboarding through long-term account management. You'll become a strategic partner to a portfolio of clients, helping them build successful remote teams, coordinating recruitment efforts, supporting contractors, and identifying opportunities to grow their teams over time. This is a highly collaborative role where you'll work closely with clients, recruiters, contractors, and internal leadership to deliver an exceptional experience at every stage of the partnership. Your success will be measured not only by client satisfaction and retention, but also by your ability to build trust, anticipate challenges, and create opportunities for long-term growth. Role Details Commitment: Full-Time (40 hours/week) Working Hours: Flexible with overlap across international clients Location: Fully Remote Engagement: Independent Contractor Start Date: ASAP Monthly Rate: $1,600 - $2,000 (can be higher, depending on level of experience) + revenue-based incentives What You'll Do Client Success & Relationship Management Own the client relationship from onboarding through long-term partnership. Lead onboarding, hiring kick-offs, and calibration sessions to ensure alignment and success. Develop a deep understanding of each client's business, hiring strategy, and growth plans. Build trusted relationships with key stakeholders and decision-makers. Conduct regular check-ins, business reviews, and strategic planning sessions. Proactively identify challenges, manage expectations, and deliver outstanding client experiences. Drive long-term client satisfaction, retention, and account growth. Recruitment Coordination Translate hiring requirements into clear recruitment briefs for the Talent Acquisition team. Partner closely with recruiters throughout the hiring process. Monitor recruitment progress, timelines, and candidate pipelines. Keep clients informed with proactive communication and regular updates. Ensure every placement reflects Bamboo Works' commitment to quality and service. Contractor Success Support contractors throughout their engagement with Bamboo Works. Conduct onboarding and regular performance check-ins. Help contractors integrate successfully into their clients' teams. Identify and address potential performance concerns early. Facilitate constructive conversations between clients and contractors when needed. Project & Operations Management Act as the primary point of coordination between clients, recruiters, contractors, sales, and leadership. Keep projects moving efficiently while ensuring alignment across all stakeholders. Manage multiple client accounts simultaneously with exceptional organization and attention to detail. Continuously improve internal processes to enhance the client experience. Growth & Account Development Identify opportunities to help clients expand their remote teams. Recommend additional roles and staffing solutions that genuinely support business growth. Recognize account expansion opportunities through regular client conversations. Contribute to the long-term growth of both Bamboo Works and its clients. What We're Looking For Must-Haves 3+ years of experience in Client Success, Customer Success, Account Management, Recruitment, Staffing, Outsourcing, or another client-facing role. Proven experience managing long-term client relationships with a strong focus on retention and account growth. Experience coordinating multiple stakeholders and managing several projects simultaneously. Strong problem-solving skills and confidence handling challenging client conversations. Excellent communication skills, both written and verbal, with fluent English. Highly organized, proactive, and capable of working independently. Strong commercial awareness while maintaining a client-first mindset. Comfortable learning about different industries, business models, and organizational structures. Nice-to-Haves Experience within recruitment, staffing, outsourcing, or HR services. Familiarity with remote hiring models and globally distributed teams. Experience supporting clients hiring professionals such as executive assistants, developers, marketers, accountants, finance professionals, or operations specialists. Experience using ATS, CRM, project management, or client success platforms. Ideal Candidate Profile This role is ideal for someone who: Naturally builds trust and long-term relationships. Takes ownership rather than waiting for direction. Anticipates challenges before they become problems. Thrives in a fast-paced, entrepreneurial environment. Is calm under pressure and confident navigating complex conversations. Balances empathy with commercial thinking. Enjoys helping businesses grow through exceptional people. Is highly organized without losing sight of the bigger picture. Genuinely cares about delivering outstanding service and creating successful long-term partnerships. Why Join Bamboo Works? Join a growing international company with ambitious expansion plans. Work directly with businesses across multiple industries and countries. Build meaningful, long-term client relationships where your work has visible impact. Collaborate with a supportive, high-performing remote team. Enjoy a high degree of autonomy, trust, and ownership in your role. Benefit from a competitive base salary plus revenue-based incentives that reward long-term client success and growth. Recruitment Process Initial Interview Interview with the Founders Client Success Case Discussion Offer & Onboarding

Location: Metro Manila, Philippines About the Client We're helping a company in the fintech and digital assets industry find an experienced Customer Support Specialist to support users of its digital assets platform and associated crypto payment card. The company operates within the evolving financial technology space, providing digital financial solutions that connect traditional payment services with cryptocurrency and digital assets. As the business continues to grow, they're looking for their first dedicated Customer Support Specialist to take ownership of incoming customer inquiries, resolve issues, and help establish a reliable, high-quality customer support function. The Role We're looking for a Customer Support Specialist – Fintech & Crypto Payments who combines excellent customer service skills with a strong understanding of financial products, digital platforms, payment transactions, and ideally cryptocurrency. You'll be the first point of contact for customers using the platform and its associated crypto card, helping them navigate account setup, verification, platform functionality, card usage, payments, deposits, withdrawals, and other transaction-related concerns. The majority of support will be handled through live chat and written communication , with occasional phone or video calls when customers require more hands-on assistance. As the first person joining this function, you'll be expected to take ownership of incoming cases and resolve issues independently wherever possible, following established SOPs and escalation procedures. This is not a generic customer service role. We're looking for someone who can understand the product, investigate problems, identify solutions, and confidently guide customers through financial and technical issues. Role Details Commitment: Full-Time (40 hours/week) Working Hours: Fixed Bahamas business hours (Eastern Time) Location: Fully Remote Engagement: Independent Contractor Start Date: ASAP Monthly Rate: US$1,200 - $1,600 (Depending on level of experience) What You'll Do Customer Support & Platform Assistance Serve as the primary point of contact for incoming customer inquiries through live chat, email, and other written channels. Handle phone or video calls when issues require more detailed or personalized assistance. Guide customers through account creation, onboarding, verification, and general platform navigation. Help customers understand and use the platform's features and services effectively. Investigate customer concerns, identify underlying issues, and provide accurate, timely resolutions. Take ownership of cases from initial contact through resolution, escalating only when necessary and in line with established SOPs. Maintain professional, clear, and reassuring communication throughout the customer journey. Crypto Card & Payment Support Assist customers with crypto card issuance, activation, linking, and usage. Troubleshoot Visa card-related issues, including declined or failed transactions, card connections, and payment concerns. Help customers understand transaction statuses, payment processes, and common reasons for unsuccessful transactions. Support customers with deposits, withdrawals, transfers, balances, and account-related transactions. Investigate transaction discrepancies and coordinate with internal teams where additional support is required. Provide clear guidance while maintaining accuracy when handling financial and transactional information. Account Verification & Issue Resolution Guide customers through relevant KYC, identity verification, and account-related procedures. Troubleshoot common account access, verification, and platform issues. Independently investigate and resolve incoming cases using available tools, resources, and established procedures. Recognize when issues require escalation to operations, compliance, payments, or technical teams. Maintain ownership of the customer experience even when other teams are involved in resolving a case. Handle sensitive customer information with appropriate care, discretion, and confidentiality. Support Operations & Continuous Improvement Accurately document customer inquiries, troubleshooting steps, actions taken, and resolutions in internal systems. Follow established SOPs while identifying opportunities to improve support processes and customer communication. Help build and refine the customer support function as the company's first dedicated support specialist. Identify recurring issues, customer pain points, and potential gaps in the platform experience. Share feedback and recommendations with relevant internal teams. Stay informed about platform functionality, crypto card processes, internal procedures, and product updates. What We're Looking For Must-Haves At least 3 years of experience in customer support, client services, or client operations , preferably within fintech, financial services, digital banking, payments, or cryptocurrency. Direct experience supporting customers using financial products, payment cards, or digital financial platforms. Strong understanding of card payments and common transaction issues, including declined payments, failed transactions, card activation, and payment troubleshooting. Familiarity with customer onboarding, account verification, KYC, and transaction-related support processes. Strong written and spoken English, with the ability to explain financial or technical issues clearly and professionally. Experience handling customer inquiries through live chat, email, or other written communication channels. Confidence communicating with customers through phone or video calls when required. Strong troubleshooting skills and the ability to independently investigate and resolve customer concerns. Ability to follow SOPs, exercise sound judgment, and recognize when escalation is necessary. Excellent attention to detail, particularly when dealing with financial transactions and sensitive customer information. Strong organizational skills and the ability to manage multiple incoming cases while maintaining quality and responsiveness. A proactive, resourceful, and customer-focused approach to problem-solving. Familiarity with cryptocurrency and digital assets, whether through professional experience or personal use. Nice-to-Haves Professional experience supporting a cryptocurrency exchange, wallet provider, crypto card, trading platform, or digital assets business. Experience supporting Visa/Mastercard-linked financial products or payment cards. Familiarity with cryptocurrency wallets, exchanges, deposits, withdrawals, and on-chain transactions. Experience in payments operations, trading operations, financial-services operations, or client operations. Experience supporting B2C financial products. Familiarity with customer support platforms such as Intercom, Zendesk, Freshdesk, Salesforce, or similar tools. Experience using ticketing systems, knowledge bases, and internal escalation workflows. Understanding of blockchain and cryptocurrency concepts. Experience coordinating with compliance, risk, fraud, payments, or technical teams. Previous experience helping establish or improve a customer support function. Ideal Candidate Profile You're someone who genuinely enjoys helping customers but also has the technical curiosity and financial-product knowledge needed to investigate and resolve problems. You're comfortable explaining how digital financial platforms work, guiding customers through account and transaction issues, and troubleshooting payment card concerns. You don't simply pass difficult questions to another team—you investigate, follow the appropriate procedures, and take ownership of the issue through to resolution. Ideally, you've worked professionally within a crypto or digital assets environment. However, we're also open to strong candidates from fintech, digital banking, or payments who have a solid understanding of cryptocurrency through personal use. As the first dedicated customer support hire, you're comfortable working independently, following established processes, and helping shape how the function develops. Most importantly, you're resourceful, detail-oriented, calm under pressure, and committed to delivering an excellent customer experience . Why Join? Join a growing business operating at the intersection of fintech, digital assets, and payment technology. Become the company's first dedicated Customer Support Specialist and play an important role in developing the function. Gain hands-on exposure to digital financial products, crypto cards, payment processes, and platform operations. Take meaningful ownership of customer cases rather than working within a narrowly defined support function. Collaborate directly with operations, compliance, payments, and technical teams. Work remotely in a role that values independence, initiative, and problem-solving. Recruitment Process Initial Interview with Bamboo Works Client Interview Offer & Onboarding

Location: Cape Town, South Africa About the Client We're helping a company in the fintech and digital assets industry find an experienced Customer Support Specialist to support users of its digital assets platform and associated crypto payment card. The company operates within the evolving financial technology space, providing digital financial solutions that connect traditional payment services with cryptocurrency and digital assets. As the business continues to grow, they're looking for their first dedicated Customer Support Specialist to take ownership of incoming customer inquiries, resolve issues, and help establish a reliable, high-quality customer support function. The Role We're looking for a Customer Support Specialist – Fintech & Crypto Payments who combines excellent customer service skills with a strong understanding of financial products, digital platforms, payment transactions, and ideally cryptocurrency. You'll be the first point of contact for customers using the platform and its associated crypto card, helping them navigate account setup, verification, platform functionality, card usage, payments, deposits, withdrawals, and other transaction-related concerns. The majority of support will be handled through live chat and written communication , with occasional phone or video calls when customers require more hands-on assistance. As the first person joining this function, you'll be expected to take ownership of incoming cases and resolve issues independently wherever possible, following established SOPs and escalation procedures. This is not a generic customer service role. We're looking for someone who can understand the product, investigate problems, identify solutions, and confidently guide customers through financial and technical issues. Role Details Commitment: Full-Time (40 hours/week) Working Hours: Fixed Bahamas business hours (Eastern Time) Location: Fully Remote Engagement: Independent Contractor Start Date: ASAP Monthly Rate: US$1,200 - $1,600 (Depending on level of experience) What You'll Do Customer Support & Platform Assistance Serve as the primary point of contact for incoming customer inquiries through live chat, email, and other written channels. Handle phone or video calls when issues require more detailed or personalized assistance. Guide customers through account creation, onboarding, verification, and general platform navigation. Help customers understand and use the platform's features and services effectively. Investigate customer concerns, identify underlying issues, and provide accurate, timely resolutions. Take ownership of cases from initial contact through resolution, escalating only when necessary and in line with established SOPs. Maintain professional, clear, and reassuring communication throughout the customer journey. Crypto Card & Payment Support Assist customers with crypto card issuance, activation, linking, and usage. Troubleshoot Visa card-related issues, including declined or failed transactions, card connections, and payment concerns. Help customers understand transaction statuses, payment processes, and common reasons for unsuccessful transactions. Support customers with deposits, withdrawals, transfers, balances, and account-related transactions. Investigate transaction discrepancies and coordinate with internal teams where additional support is required. Provide clear guidance while maintaining accuracy when handling financial and transactional information. Account Verification & Issue Resolution Guide customers through relevant KYC, identity verification, and account-related procedures. Troubleshoot common account access, verification, and platform issues. Independently investigate and resolve incoming cases using available tools, resources, and established procedures. Recognize when issues require escalation to operations, compliance, payments, or technical teams. Maintain ownership of the customer experience even when other teams are involved in resolving a case. Handle sensitive customer information with appropriate care, discretion, and confidentiality. Support Operations & Continuous Improvement Accurately document customer inquiries, troubleshooting steps, actions taken, and resolutions in internal systems. Follow established SOPs while identifying opportunities to improve support processes and customer communication. Help build and refine the customer support function as the company's first dedicated support specialist. Identify recurring issues, customer pain points, and potential gaps in the platform experience. Share feedback and recommendations with relevant internal teams. Stay informed about platform functionality, crypto card processes, internal procedures, and product updates. What We're Looking For Must-Haves At least 3 years of experience in customer support, client services, or client operations , preferably within fintech, financial services, digital banking, payments, or cryptocurrency. Direct experience supporting customers using financial products, payment cards, or digital financial platforms. Strong understanding of card payments and common transaction issues, including declined payments, failed transactions, card activation, and payment troubleshooting. Familiarity with customer onboarding, account verification, KYC, and transaction-related support processes. Strong written and spoken English, with the ability to explain financial or technical issues clearly and professionally. Experience handling customer inquiries through live chat, email, or other written communication channels. Confidence communicating with customers through phone or video calls when required. Strong troubleshooting skills and the ability to independently investigate and resolve customer concerns. Ability to follow SOPs, exercise sound judgment, and recognize when escalation is necessary. Excellent attention to detail, particularly when dealing with financial transactions and sensitive customer information. Strong organizational skills and the ability to manage multiple incoming cases while maintaining quality and responsiveness. A proactive, resourceful, and customer-focused approach to problem-solving. Familiarity with cryptocurrency and digital assets, whether through professional experience or personal use. Nice-to-Haves Professional experience supporting a cryptocurrency exchange, wallet provider, crypto card, trading platform, or digital assets business. Experience supporting Visa/Mastercard-linked financial products or payment cards. Familiarity with cryptocurrency wallets, exchanges, deposits, withdrawals, and on-chain transactions. Experience in payments operations, trading operations, financial-services operations, or client operations. Experience supporting B2C financial products. Familiarity with customer support platforms such as Intercom, Zendesk, Freshdesk, Salesforce, or similar tools. Experience using ticketing systems, knowledge bases, and internal escalation workflows. Understanding of blockchain and cryptocurrency concepts. Experience coordinating with compliance, risk, fraud, payments, or technical teams. Previous experience helping establish or improve a customer support function. Ideal Candidate Profile You're someone who genuinely enjoys helping customers but also has the technical curiosity and financial-product knowledge needed to investigate and resolve problems. You're comfortable explaining how digital financial platforms work, guiding customers through account and transaction issues, and troubleshooting payment card concerns. You don't simply pass difficult questions to another team—you investigate, follow the appropriate procedures, and take ownership of the issue through to resolution. Ideally, you've worked professionally within a crypto or digital assets environment. However, we're also open to strong candidates from fintech, digital banking, or payments who have a solid understanding of cryptocurrency through personal use. As the first dedicated customer support hire, you're comfortable working independently, following established processes, and helping shape how the function develops. Most importantly, you're resourceful, detail-oriented, calm under pressure, and committed to delivering an excellent customer experience . Why Join? Join a growing business operating at the intersection of fintech, digital assets, and payment technology. Become the company's first dedicated Customer Support Specialist and play an important role in developing the function. Gain hands-on exposure to digital financial products, crypto cards, payment processes, and platform operations. Take meaningful ownership of customer cases rather than working within a narrowly defined support function. Collaborate directly with operations, compliance, payments, and technical teams. Work remotely in a role that values independence, initiative, and problem-solving. Recruitment Process Initial Interview with Bamboo Works Client Interview Offer & Onboarding

Location: Manila, Philippines About Bamboo Works Bamboo Works is a fast-growing international staffing firm connecting companies around the world with exceptional remote professionals. We help businesses build high-performing offshore teams across a wide range of functions, including operations, marketing, finance, technology, customer support, and executive assistance. As we continue to grow, we're looking for an exceptional Client Success Manager to become the trusted advisor for our clients, ensuring every partnership delivers long-term value and success. If you're passionate about building lasting relationships, solving problems proactively, and helping businesses grow through great people, we'd love to hear from you. The Role As a Client Success Manager , you'll own the client journey from onboarding through long-term account management. You'll become a strategic partner to a portfolio of clients, helping them build successful remote teams, coordinating recruitment efforts, supporting contractors, and identifying opportunities to grow their teams over time. This is a highly collaborative role where you'll work closely with clients, recruiters, contractors, and internal leadership to deliver an exceptional experience at every stage of the partnership. Your success will be measured not only by client satisfaction and retention, but also by your ability to build trust, anticipate challenges, and create opportunities for long-term growth. Role Details Commitment: Full-Time (40 hours/week) Working Hours: Flexible with overlap across international clients Location: Fully Remote Engagement: Independent Contractor Start Date: ASAP Monthly Rate: $1,400 - $1,600 (can be higher, depending on level of experience) + revenue-based incentives What You'll Do Client Success & Relationship Management Own the client relationship from onboarding through long-term partnership. Lead onboarding, hiring kick-offs, and calibration sessions to ensure alignment and success. Develop a deep understanding of each client's business, hiring strategy, and growth plans. Build trusted relationships with key stakeholders and decision-makers. Conduct regular check-ins, business reviews, and strategic planning sessions. Proactively identify challenges, manage expectations, and deliver outstanding client experiences. Drive long-term client satisfaction, retention, and account growth. Recruitment Coordination Translate hiring requirements into clear recruitment briefs for the Talent Acquisition team. Partner closely with recruiters throughout the hiring process. Monitor recruitment progress, timelines, and candidate pipelines. Keep clients informed with proactive communication and regular updates. Ensure every placement reflects Bamboo Works' commitment to quality and service. Contractor Success Support contractors throughout their engagement with Bamboo Works. Conduct onboarding and regular performance check-ins. Help contractors integrate successfully into their clients' teams. Identify and address potential performance concerns early. Facilitate constructive conversations between clients and contractors when needed. Project & Operations Management Act as the primary point of coordination between clients, recruiters, contractors, sales, and leadership. Keep projects moving efficiently while ensuring alignment across all stakeholders. Manage multiple client accounts simultaneously with exceptional organization and attention to detail. Continuously improve internal processes to enhance the client experience. Growth & Account Development Identify opportunities to help clients expand their remote teams. Recommend additional roles and staffing solutions that genuinely support business growth. Recognize account expansion opportunities through regular client conversations. Contribute to the long-term growth of both Bamboo Works and its clients. What We're Looking For Must-Haves 2+ years of experience in Client Success, Customer Success, Account Management, Recruitment, Staffing, Outsourcing, or another client-facing role. Proven experience managing long-term client relationships with a strong focus on retention and account growth. Experience coordinating multiple stakeholders and managing several projects simultaneously. Strong problem-solving skills and confidence handling challenging client conversations. Excellent communication skills, both written and verbal, with fluent English. Highly organized, proactive, and capable of working independently. Strong commercial awareness while maintaining a client-first mindset. Comfortable learning about different industries, business models, and organizational structures. Nice-to-Haves Experience within recruitment, staffing, outsourcing, or HR services. Familiarity with remote hiring models and globally distributed teams. Experience supporting clients hiring professionals such as executive assistants, developers, marketers, accountants, finance professionals, or operations specialists. Experience using ATS, CRM, project management, or client success platforms. Ideal Candidate Profile This role is ideal for someone who: Naturally builds trust and long-term relationships. Takes ownership rather than waiting for direction. Anticipates challenges before they become problems. Thrives in a fast-paced, entrepreneurial environment. Is calm under pressure and confident navigating complex conversations. Balances empathy with commercial thinking. Enjoys helping businesses grow through exceptional people. Is highly organized without losing sight of the bigger picture. Genuinely cares about delivering outstanding service and creating successful long-term partnerships. Why Join Bamboo Works? Join a growing international company with ambitious expansion plans. Work directly with businesses across multiple industries and countries. Build meaningful, long-term client relationships where your work has visible impact. Collaborate with a supportive, high-performing remote team. Enjoy a high degree of autonomy, trust, and ownership in your role. Benefit from a competitive base salary plus revenue-based incentives that reward long-term client success and growth. Recruitment Process Initial Interview Interview with the Founders Client Success Case Discussion Offer & Onboarding

Location: Cape Town, South Africa About Bamboo Works Bamboo Works is a fast-growing international staffing firm connecting companies around the world with exceptional remote professionals. We help businesses build high-performing offshore teams across a wide range of functions, including operations, marketing, finance, technology, customer support, and executive assistance. As we continue to grow, we're looking for an exceptional Client Success Manager to become the trusted advisor for our clients, ensuring every partnership delivers long-term value and success. If you're passionate about building lasting relationships, solving problems proactively, and helping businesses grow through great people, we'd love to hear from you. The Role As a Client Success Manager , you'll own the client journey from onboarding through long-term account management. You'll become a strategic partner to a portfolio of clients, helping them build successful remote teams, coordinating recruitment efforts, supporting contractors, and identifying opportunities to grow their teams over time. This is a highly collaborative role where you'll work closely with clients, recruiters, contractors, and internal leadership to deliver an exceptional experience at every stage of the partnership. Your success will be measured not only by client satisfaction and retention, but also by your ability to build trust, anticipate challenges, and create opportunities for long-term growth. Role Details Commitment: Full-Time (40 hours/week) Working Hours: Flexible with overlap across international clients Location: Fully Remote Engagement: Independent Contractor Start Date: ASAP Monthly Rate: $1,400 - $1,600 (can be higher, depending on level of experience) + revenue-based incentives What You'll Do Client Success & Relationship Management Own the client relationship from onboarding through long-term partnership. Lead onboarding, hiring kick-offs, and calibration sessions to ensure alignment and success. Develop a deep understanding of each client's business, hiring strategy, and growth plans. Build trusted relationships with key stakeholders and decision-makers. Conduct regular check-ins, business reviews, and strategic planning sessions. Proactively identify challenges, manage expectations, and deliver outstanding client experiences. Drive long-term client satisfaction, retention, and account growth. Recruitment Coordination Translate hiring requirements into clear recruitment briefs for the Talent Acquisition team. Partner closely with recruiters throughout the hiring process. Monitor recruitment progress, timelines, and candidate pipelines. Keep clients informed with proactive communication and regular updates. Ensure every placement reflects Bamboo Works' commitment to quality and service. Contractor Success Support contractors throughout their engagement with Bamboo Works. Conduct onboarding and regular performance check-ins. Help contractors integrate successfully into their clients' teams. Identify and address potential performance concerns early. Facilitate constructive conversations between clients and contractors when needed. Project & Operations Management Act as the primary point of coordination between clients, recruiters, contractors, sales, and leadership. Keep projects moving efficiently while ensuring alignment across all stakeholders. Manage multiple client accounts simultaneously with exceptional organization and attention to detail. Continuously improve internal processes to enhance the client experience. Growth & Account Development Identify opportunities to help clients expand their remote teams. Recommend additional roles and staffing solutions that genuinely support business growth. Recognize account expansion opportunities through regular client conversations. Contribute to the long-term growth of both Bamboo Works and its clients. What We're Looking For Must-Haves 2+ years of experience in Client Success, Customer Success, Account Management, Recruitment, Staffing, Outsourcing, or another client-facing role. Proven experience managing long-term client relationships with a strong focus on retention and account growth. Experience coordinating multiple stakeholders and managing several projects simultaneously. Strong problem-solving skills and confidence handling challenging client conversations. Excellent communication skills, both written and verbal, with fluent English. Highly organized, proactive, and capable of working independently. Strong commercial awareness while maintaining a client-first mindset. Comfortable learning about different industries, business models, and organizational structures. Nice-to-Haves Experience within recruitment, staffing, outsourcing, or HR services. Familiarity with remote hiring models and globally distributed teams. Experience supporting clients hiring professionals such as executive assistants, developers, marketers, accountants, finance professionals, or operations specialists. Experience using ATS, CRM, project management, or client success platforms. Ideal Candidate Profile This role is ideal for someone who: Naturally builds trust and long-term relationships. Takes ownership rather than waiting for direction. Anticipates challenges before they become problems. Thrives in a fast-paced, entrepreneurial environment. Is calm under pressure and confident navigating complex conversations. Balances empathy with commercial thinking. Enjoys helping businesses grow through exceptional people. Is highly organized without losing sight of the bigger picture. Genuinely cares about delivering outstanding service and creating successful long-term partnerships. Why Join Bamboo Works? Join a growing international company with ambitious expansion plans. Work directly with businesses across multiple industries and countries. Build meaningful, long-term client relationships where your work has visible impact. Collaborate with a supportive, high-performing remote team. Enjoy a high degree of autonomy, trust, and ownership in your role. Benefit from a competitive base salary plus revenue-based incentives that reward long-term client success and growth. Recruitment Process Initial Interview Interview with the Founders Client Success Case Discussion Offer & Onboarding

Location: Budapest, Hungary Location: Hungary (Remote) Status: Full-Time | Permanent | Exempt Status Pay: USD $50,000 - $60,000 Requirement: Bachelor's degree or equivalent practical experience Looking for an impactful and exciting role with a strong focus on product design? Join Productive Playhouse as a Product Manager and help shape the experience across Central and pZero, our company internal linked contributing platform. In this flexible, remote role, you’ll turn user insights and stakeholder needs into thoughtful product solutions while partnering closely with engineering and cross-functional teams. No production frontend coding is required. Key Responsibilities Own the daily product loop for Central and pZero, from user evidence and problem definition through requirements, delivery, rollout, and adoption. Translate user evidence and stakeholder input into clear product briefs and PRDs, including problem, scope, exclusions, success measures, and acceptance criteria. Lead product design for core Central and pZero workflows, including journey mapping, information architecture, prototyping in Figma or an equivalent tool, and usability testing. Partner with the external engineering team throughout delivery, clarifying requirements and keeping work moving through review and release. Bring Product Quality into the work early enough to shape journeys, testability, and release evidence. Own rollout and adoption for shipped features, ensuring intended users can find, understand, and use new functionality. Track product outcomes after release, including adoption, task completion, cycle time, rework, defects, support burden, and the amount of follow-up required from the Director of Product. Own manager-facing and worker-facing product documentation, including onboarding materials, tutorials, how-to guides, and release education. Maintain a practical, shared design foundation with Iron Forge covering navigation, forms, tables, statuses, errors, permissions, accessibility, and responsive behavior. Maintain shared product knowledge in company-approved project and knowledge management systems, including roadmap, decisions, user evidence, product behavior, and release learning. Use approved AI tools and shared skills to improve the speed and quality of research, writing, analysis, prototyping, and documentation. Collect and prioritize input from Operations, Product Quality, Engineering, support signals, and client programs. Bring well-supported recommendations, backed by evidence and tradeoffs, to the Director of Product on major product decisions, while owning routine and reversible decisions independently. Perform other duties and ad-hoc projects as assigned. Qualifications & Skills If selected to move forward in the recruitment process, candidates will be required to complete a pre-assessment. Completion of the required assessment is a prerequisite for advancement to the next stage of the selection process. Bachelor's degree in a relevant field, or equivalent practical experience in product management or a closely related discipline. Demonstrated experience as a product owner or product manager, ideally within AI workforce product; scope of ownership matters more than years of tenure. Hands-on product or UX design experience, ideally including journey mapping, prototyping, and usability testing. Proven ability to turn incomplete or conflicting stakeholder input into a clear, bounded product problem. Experience working closely with engineering teams as a partner, not solely through ticket handoffs. Comfort using data to make or evaluate decisions, including recognizing when available data is insufficient. Experience owning outcomes after release, including adoption, documentation, and iteration based on real usage. Working familiarity with AI tools for research, writing, prototyping, and documentation, with clear human review and accountability. Strong written communication skills, able to produce material that developers, operators, managers, and users can act on directly. Ability to work effectively across distributed teams and manage ambiguity without creating unnecessary noise. Comfortable inspecting product behavior, reading technical material, and working with data; production coding is not required. Cross-functional collaboration and conflict resolution skills, with the decisiveness expected of a single-threaded owner. Work Environment & Physical Requirements Occasional travel may be required for special meetings, training, or team gatherings at the company’s headquarters or other designated locations. Routine use of standard office equipment such as computers, phones, filing cabinets, etc. Strong visual acuity for reviewing detailed documents and data on computer screens. Manual dexterity for operating a computer, including using a keyboard and mouse. Ability to lift and carry office supplies or equipment weighing up to 25 pounds. Clear verbal and written communication skills for collaboration across teams. Capacity to manage tasks that require prolonged periods of focus and concentration. Ability to handle the physical demands of a standard workweek, which may include occasional overtime, nights, weekends, and holidays, if needed. About Us As a global data company, Productive Playhouse “PPH”, is pioneering our approach to language and data services, while incorporating their roots as a production company. Originally creating content to support children's language acquisition, our commitment to excellence, forward-thinking strategies, and world-wide cultural experience has proven key for delivering exceptional service. Originally founded as an educational production company, Productive Playhouse made a mark with our award winning children’s series, which taught fundamental subjects through engaging and effective programming. This early success paved the way for our evolution into a comprehensive data services provider. Since 2011, Productive Playhouse has expanded rapidly to offer an extensive suite of data services. Our current offerings include transcription, translation, linguistic analysis, rating, systems testing, localization, field and studio recording, language skill verification, and specialized data handling with a focus on sensitivity and diversity. Our commitment to innovation means we continually enhance our service portfolio to meet the evolving needs of our clients. At Productive Playhouse, we are proud of our reputation for addressing complex challenges with agility and delivering premium, secure data solutions across diverse environments. Our dynamic team is dedicated to maintaining the highest standards and ensuring exceptional service every time. Disclaimer This job description is intended to describe the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties, responsibilities, and scope may change or evolve based on business needs and organizational priorities. Productive Playhouse reserves the right to modify, revise, or reassign responsibilities as necessary, consistent with applicable law. Equal Employment Opportunity Productive Playhouse is an equal opportunity employer. We are committed to fostering a diverse, equitable, and inclusive work environment and do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, age, national origin, ancestry, disability, medical condition, genetic information, marital status, military or veteran status, or any other status protected by applicable law. Employment Relationship Employment with Productive Playhouse is at-will where permitted by law, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. Where local laws require different terms or conditions, the employment relationship will be governed in accordance with applicable legal requirements. Work Authorization & Verification All offers of employment are contingent upon the candidate’s ability to provide valid documentation verifying identity and authorization to work in the United States or the applicable hiring location. Productive Playhouse participates in E-Verify where required by law. Reasonable Accommodation Productive Playhouse provides reasonable accommodations for qualified individuals with disabilities, in accordance with applicable law. Candidates or employees who require assistance or accommodation to perform the essential functions of the role may contact the Human Resources Department.

Location: Manila, Philippines About Advantage HQ Advantage HQ is building the next generation of creator-led growth infrastructure for consumer brands. We combine creative strategy, creator partnerships, performance content, whitelisting, affiliate distribution, paid media, and proprietary technology into one integrated growth system. Our team manages more than $850 million in annual media spend and works with a network of more than 400,000 creators across Meta, TikTok, and YouTube. Through Meteoric AI, our proprietary intelligence platform, we use data and AI to improve decision-making across creative production, creator selection, customer acquisition, campaign performance, and brand growth. We work with ambitious consumer brands across health, wellness, beauty, nutrition, personal care, and lifestyle. The Opportunity Advantage HQ is looking for a Senior Media Buyer who can take ownership of growth across a portfolio of e-commerce clients. This is a strategic, client-facing role. You will be responsible for understanding each client's business, developing the paid media strategy, identifying growth opportunities, and working with Media Analysts, Creative Strategists, and other internal teams to turn that strategy into measurable results. You will be expected to think beyond campaign metrics. The strongest Senior Media Buyers understand how media connects to the broader customer journey, creative, offers, funnel performance, and business economics. You will have significant ownership over your clients and will be expected to bring recommendations, challenge assumptions, and identify opportunities before the client has to ask. What You'll Own Own the paid media strategy You will develop and lead paid media strategies across platforms such as Meta, Google, TikTok, Snapchat, and other relevant channels. You will determine where to allocate budget, how to structure campaigns, which audiences and creative angles to prioritize, and where additional investment can create profitable growth. You will balance short-term performance with the longer-term goal of building a scalable acquisition engine. Drive account performance You will work closely with Media Analysts to monitor performance, identify trends, diagnose problems, and make decisions that improve efficiency and growth. You will be accountable for understanding the reasons behind performance changes, not simply reporting what happened. You will know when to scale, when to test, when to pull back, and when the problem sits outside the media account itself. Think beyond the media account You will analyze the broader customer journey and identify opportunities across the funnel. This may include landing pages, conversion rates, offers, pricing, checkout experience, creative, customer retention, and post-purchase behavior. You will work with cross-functional teams to turn these insights into practical recommendations for clients. Lead testing and experimentation You will develop a structured testing roadmap across audiences, creative, offers, messaging, campaign structures, and other growth levers. You will evaluate test results based on business impact and use those learnings to inform future strategy. You will avoid testing for the sake of activity and focus on experiments that can meaningfully improve performance. Partner with Creative You will work closely with Creative Strategists to identify creative opportunities based on media performance, customer behavior, and market insights. You will help translate performance data into clear creative briefs and recommendations and use creative performance to inform future media strategy. Own client relationships You will serve as a strategic partner to your clients, building relationships based on trust, expertise, and results. You will lead strategic conversations, present performance insights, explain recommendations clearly, and help clients understand the decisions behind the strategy. You will be comfortable challenging a client's assumptions when the data supports a different direction. Identify growth opportunities You will continuously look for opportunities to increase client growth and account value. This could include new channels, new audiences, new offers, creative opportunities, funnel improvements, or changes to the broader acquisition strategy. You are expected to bring ideas to the table rather than waiting for direction. Who You Are You are an experienced performance marketer who understands e-commerce from the perspective of both media and business growth. You can look at an account and understand not only what the numbers are saying, but what they mean and what should happen next. You are strategic enough to lead client conversations but hands-on enough to understand campaign mechanics and challenge the details when necessary. You are commercially minded. You understand that a strong media account is not defined by a good CTR or low CPA alone. You care about profitable growth, customer economics, conversion, retention, and the client's broader business objectives. You are comfortable working with ambiguity and taking ownership of your accounts. You do not wait for someone else to identify the next opportunity. You use data, technology, and AI to improve the speed and quality of your decision-making. Experience We Value 6+ years of experience in paid media, performance marketing, growth marketing, or a related field Significant experience managing e-commerce clients is required Strong hands-on experience with Meta, Google, and TikTok, with additional platform experience such as Snapchat or X being valuable Experience managing significant advertising budgets Demonstrated ability to develop and execute paid media strategies that drive measurable business growth Strong understanding of funnel performance, conversion rates, customer acquisition economics, and e-commerce metrics Experience with creative testing, offer testing, and landing page or funnel optimization Experience working closely with Creative, Analytics, Growth, or other cross-functional teams Strong client-facing and presentation skills Experience creating and presenting strategic recommendations to senior stakeholders Strong analytical, problem-solving, and communication skills Why Join Advantage HQ You will work with ambitious consumer brands and have the opportunity to influence growth beyond the boundaries of a traditional media buying role. You will have access to experienced media, creative, growth, and technology teams, as well as proprietary data and tools such as Meteoric AI. You will have meaningful ownership over your clients and the opportunity to test new ideas, identify growth opportunities, and develop strategies across the broader customer acquisition system. For the right person, this role can also provide a path into media leadership, strategy, or broader growth responsibilities. Compensation & Location $30,000 - $70,000 USD total annual compensation, including base salary, performance bonus, and equity. Fully remote. We have built the infrastructure for high-performance distributed teams and trust our people to do their best work from wherever they work best. We are open to candidates globally. We care far more about ownership, judgment, and execution than geography. If you're excited by owning e-commerce growth, developing high-impact media strategies, solving complex performance challenges, and becoming a strategic partner to ambitious consumer brands, we'd love to hear from you.

Location: Rio de Janeiro, Brazil About Advantage HQ Advantage HQ is building the next generation of creator-led growth infrastructure for consumer brands. We combine creative strategy, creator partnerships, performance content, whitelisting, affiliate distribution, paid media, and proprietary technology into one integrated growth system. Our team manages more than $850 million in annual media spend and works with a network of more than 400,000 creators across Meta, TikTok, and YouTube. Through Meteoric AI, our proprietary intelligence platform, we use data and AI to improve decision-making across creative production, creator selection, customer acquisition, campaign performance, and brand growth. We work with ambitious consumer brands across health, wellness, beauty, nutrition, personal care, and lifestyle. The Opportunity Advantage HQ is looking for a Senior Media Buyer who can take ownership of growth across a portfolio of e-commerce clients. This is a strategic, client-facing role. You will be responsible for understanding each client's business, developing the paid media strategy, identifying growth opportunities, and working with Media Analysts, Creative Strategists, and other internal teams to turn that strategy into measurable results. You will be expected to think beyond campaign metrics. The strongest Senior Media Buyers understand how media connects to the broader customer journey, creative, offers, funnel performance, and business economics. You will have significant ownership over your clients and will be expected to bring recommendations, challenge assumptions, and identify opportunities before the client has to ask. What You'll Own Own the paid media strategy You will develop and lead paid media strategies across platforms such as Meta, Google, TikTok, Snapchat, and other relevant channels. You will determine where to allocate budget, how to structure campaigns, which audiences and creative angles to prioritize, and where additional investment can create profitable growth. You will balance short-term performance with the longer-term goal of building a scalable acquisition engine. Drive account performance You will work closely with Media Analysts to monitor performance, identify trends, diagnose problems, and make decisions that improve efficiency and growth. You will be accountable for understanding the reasons behind performance changes, not simply reporting what happened. You will know when to scale, when to test, when to pull back, and when the problem sits outside the media account itself. Think beyond the media account You will analyze the broader customer journey and identify opportunities across the funnel. This may include landing pages, conversion rates, offers, pricing, checkout experience, creative, customer retention, and post-purchase behavior. You will work with cross-functional teams to turn these insights into practical recommendations for clients. Lead testing and experimentation You will develop a structured testing roadmap across audiences, creative, offers, messaging, campaign structures, and other growth levers. You will evaluate test results based on business impact and use those learnings to inform future strategy. You will avoid testing for the sake of activity and focus on experiments that can meaningfully improve performance. Partner with Creative You will work closely with Creative Strategists to identify creative opportunities based on media performance, customer behavior, and market insights. You will help translate performance data into clear creative briefs and recommendations and use creative performance to inform future media strategy. Own client relationships You will serve as a strategic partner to your clients, building relationships based on trust, expertise, and results. You will lead strategic conversations, present performance insights, explain recommendations clearly, and help clients understand the decisions behind the strategy. You will be comfortable challenging a client's assumptions when the data supports a different direction. Identify growth opportunities You will continuously look for opportunities to increase client growth and account value. This could include new channels, new audiences, new offers, creative opportunities, funnel improvements, or changes to the broader acquisition strategy. You are expected to bring ideas to the table rather than waiting for direction. Who You Are You are an experienced performance marketer who understands e-commerce from the perspective of both media and business growth. You can look at an account and understand not only what the numbers are saying, but what they mean and what should happen next. You are strategic enough to lead client conversations but hands-on enough to understand campaign mechanics and challenge the details when necessary. You are commercially minded. You understand that a strong media account is not defined by a good CTR or low CPA alone. You care about profitable growth, customer economics, conversion, retention, and the client's broader business objectives. You are comfortable working with ambiguity and taking ownership of your accounts. You do not wait for someone else to identify the next opportunity. You use data, technology, and AI to improve the speed and quality of your decision-making. Experience We Value 6+ years of experience in paid media, performance marketing, growth marketing, or a related field Significant experience managing e-commerce clients is required Strong hands-on experience with Meta, Google, and TikTok, with additional platform experience such as Snapchat or X being valuable Experience managing significant advertising budgets Demonstrated ability to develop and execute paid media strategies that drive measurable business growth Strong understanding of funnel performance, conversion rates, customer acquisition economics, and e-commerce metrics Experience with creative testing, offer testing, and landing page or funnel optimization Experience working closely with Creative, Analytics, Growth, or other cross-functional teams Strong client-facing and presentation skills Experience creating and presenting strategic recommendations to senior stakeholders Strong analytical, problem-solving, and communication skills Why Join Advantage HQ You will work with ambitious consumer brands and have the opportunity to influence growth beyond the boundaries of a traditional media buying role. You will have access to experienced media, creative, growth, and technology teams, as well as proprietary data and tools such as Meteoric AI. You will have meaningful ownership over your clients and the opportunity to test new ideas, identify growth opportunities, and develop strategies across the broader customer acquisition system. For the right person, this role can also provide a path into media leadership, strategy, or broader growth responsibilities. Compensation & Location $30,000 - $70,000 USD total annual compensation, including base salary, performance bonus, and equity. Fully remote. We have built the infrastructure for high-performance distributed teams and trust our people to do their best work from wherever they work best. We are open to candidates globally. We care far more about ownership, judgment, and execution than geography. If you're excited by owning e-commerce growth, developing high-impact media strategies, solving complex performance challenges, and becoming a strategic partner to ambitious consumer brands, we'd love to hear from you.