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Location: Mumbai, India Workplace: fully About Global University Systems (GUS) Global University Systems (GUS) is an international education group that empowers students to transform their lives through education. We believe education drives careers, lives, and society forward, enabling a brighter future for all. Our network of 30 institutions offers the broadest range of industry-relevant skills through inclusive, accessible, and digital-first learning. We currently educate around 122,000 students on campuses worldwide and have 20M+ unique subscribers to our courses. Our global ecosystem powers accessible digital learning and academic achievement. About the Role Landing pages are where our paid media, campaign and lifecycle traffic converts — or doesn’t. This role exists to make sure every page we put behind a campaign is fast, accurate, on-brand and built to convert. Working primarily in Landing, you will turn briefs and designs into live pages at pace, and write the HTML, CSS and JavaScript needed for everything the drag-and-drop editor cannot do on its own. You will also build the dynamic, parameter-driven pages that let us match message to audience at scale, and keep tracking, forms and lead routing working reliably behind them. The role sits within the Global Digital Operations function and supports brands and markets across the portfolio. Key Responsibilities Build and delivery • Build, QA and publish landing pages in Landingi from design files, briefs and existing templates, to agreed deadlines and quality standards. • Extend pages beyond native editor capability using custom HTML, CSS and JavaScript (bespoke components, form behaviour, interactive elements, layout fixes and third-party embeds). • Create and maintain reusable templates, sections and component libraries so recurring campaigns can be turned around quickly and consistently. • Build dynamic landing pages: dynamic text replacement, URL parameter handling, and keyword, audience, location or product-level variants so paid traffic lands on relevant, message-matched pages at scale. • Ensure responsive behaviour across breakpoints and consistent rendering across browsers and devices. Tracking, integrations and data • Implement and QA tracking: Google Tag Manager containers, conversion tags, pixels, event tracking and consent-compliant deployment. • Configure form logic, validation, thank-you journeys and lead routing into CRM and marketing automation platforms via native integrations, webhooks or APIs. • Keep page speed, Core Web Vitals and technical SEO hygiene (metadata, canonicals, indexation rules, structured data where relevant) within agreed standards. • Troubleshoot build, tracking and integration issues quickly when campaigns are live, and escalate clearly when a fix sits outside your control. Testing and optimisation • Build and ship A/B and multivariate tests, support the read-out, and roll winning variants into templates. • Apply CRO and UX best practice to builds (layout, form design, copy hierarchy, CTA placement and page load) and flag friction points rather than building briefs verbatim. • Contribute to post-campaign reviews and maintain a live backlog of optimisation opportunities. Governance and ways of working • Maintain naming conventions, versioning, documentation and an accurate inventory of live pages; archive and redirect retired pages correctly. • Work to brand, accessibility (WCAG 2.2 AA) and data protection standards across all markets served. • Manage a multi-brand request queue: scope and estimate work, prioritise against business impact, and keep stakeholders informed on status and timelines. • Partner with paid media, SEO, brand and content, design, CRM and web/IT colleagues to deliver joined-up campaign journeys. Experience & Skills • 2–4 years’ experience building marketing or campaign landing pages in a commercial or agency environment. • Hands-on experience of Landingi, or a close equivalent (Unbounce, Instapage, Webflow, HubSpot CMS) with the ability and appetite to work day-to-day in Landingi. • Solid working HTML5 and CSS3: responsive layouts, Flexbox and Grid, and confident debugging in browser developer tools. • Practical JavaScript for front-end enhancement: DOM manipulation, event handling, form behaviour and safe use of third-party scripts and snippets. • Experience building dynamic or personalised landing pages and parameter-driven content for paid search and paid social. • Working knowledge of Google Tag Manager and GA4, and the ability to implement and QA your own conversion tracking. • Demonstrable attention to detail: pixel accuracy, copy accuracy and disciplined QA across devices and browsers. • Able to manage multiple concurrent requests, stakeholders and deadlines without losing quality. • A clear communicator who can explain technical constraints and trade-offs to non-technical marketing colleagues. Desirable UX experience: wireframing, usability principles, user journey mapping, or involvement in usability testing. CRO experience, including structured experimentation and behavioural tools such as Hotjar, Microsoft Clarity or Contentsquare. Experience in a multi-brand, multi-market or multi-language environment, including localisation workflows. Familiarity with CRM and marketing automation platforms (Salesforce, HubSpot, Dynamics) and webhook or API-based lead delivery. Exposure to WordPress or another CMS alongside the landing page builder. Comfortable working from Figma or Adobe Creative Cloud files, and able to make light design adaptations. Awareness of consent management platforms, GDPR and accessibility requirements. Experience in education or another considered-purchase, lead-generation sector. Other Information Global University Systems equal opportunity employer. We provide equal opportunities and are committed to the principle of equality regardless of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability. The post holder may be asked to undertake different or additional duties in line with business requirements at the request of their line manager. There is an expectation that all employees will maintain the values of the Group and will comply with the code of conduct as well as equality and diversity, health and safety and safeguarding policies.

The Role The Field CTO role is one of Mistral's senior external technical voices; a role for someone who has earned genuine credibility in the AI field and can engage enterprise boards, CIOs, and CTOs as a peer.

Location: Remote, United Kingdom GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role You'll build and lead the regional team of product Subject Matter Experts who win GitLab's most complex opportunities. Your team covers four product groups: Security & Compliance, Platform, Core DevSecOps, and AI & Competitive. You'll partner with regional sales leadership to decide where SMEs go, coach your team to technical wins, and make sure every engagement leaves the Account team stronger. This is a player-coach role. You'll stay close to the technology and step into critical deals yourself. What you'll do Hire, develop and retain a regional team of SMEs across four product groups, with a clear growth path for each person. Run the regional engagement model with Account SA and Post-Sales leaders. Keep triage fast, coverage focused on the top opportunities, and the line between Account SA and SME ownership clear. Partner with regional sales leaders and AVPs on deal strategy, forecast calls and product-category plans. Review SME coverage weekly against the regional pipeline. Move capacity to where product-category commit and consumption are at risk. Step into strategic deals as an executive technical sponsor when the opportunity calls for it. Coach SMEs on PoV design, executive storytelling and competitive positioning. Hold a high bar for technical quality. Keep engagement and outcome data accurate in Salesforce so the team's impact is visible and measurable. Work with your peer regional managers and the Senior Director on shared assets, enablement programs and a consistent global playbook. Bring regional customer and competitive signals to Product and Engineering through the Senior Director. Build a team culture of trust, ownership and learning. Celebrate wins openly and treat misses as data. What you'll bring 5+ Years experience leading technical pre-sales, solutions architecture or consulting, including time leading teams of technical individual contributors. Hands-on depth in at least one of the four product groups, and enough breadth to coach across all four, including working fluency with AI-assisted development. A record of hiring and developing high-performing technical specialists or SAs. Experience partnering with sales leaders on enterprise forecasts, deal strategy and territory planning. Comfort with data. You can show how your team moves win rates, cycle times and consumption. Strong executive presence with customers and internal leaders. Experience leading through change, with clear and steady communication. Experience running an overlay or specialist team, or launching a new team or product category. Ability to travel at least 25% How you'll be measured Regional product-category commit attainment and consumption growth. Technical win rate, PoV conversion and time to production use on SME-engaged opportunities. SME coverage of the top 10% of regional opportunities, and lead time from request to engagement. Account SA satisfaction with SME support. Team hiring, ramp time, engagement and retention. EAP Participation Rates for your given geography #LI-CM1 About the team SMEs are part of GitLab's Solutions Architecture team, a trusted technical partner for the field. The SME organization brings the deepest product expertise to GitLab's most complex opportunities, scales that expertise into the Account SA team, and carries customer feedback into product direction, enablement and value messaging. The team is distributed and all-remote. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Responsibilities: — Generate, research and pitch ideas for posts — Write, edit, publish and promote content — Promote new posts using advertisements, emails, social media, and other methods to alert and attract new readers — Advocate and educate others about interests, products, or services — Maximize site traffic by utilizing Search Engine Optimization keywords — Monitor responses to posts via website, social media, or other platforms to better understand the audience — Stay up to date on industry trends for possible opportunities to attract new readers or create stronger, more engaging content Requirements: — Bachelor's Degree in English, Communications, Marketing, or related field — Writing experience or familiarity with certain interests or a specific field — Exceptional writing, research, and communication skills — Must be able to share a link to portfolios — Creativity and adaptability — Strong understanding of the target audience and industry trends — Proficiency with computers, content management software, social media platforms, and SEO keywords Benefits: — This is a remote position. — Salary paid in currency.

Location: Abu Dhabi, UAE; APAC - Remote; Dubai, UAE; Europe - Remote; Kuala Lumpur, Malaysia; UK - Remote About Us Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance. Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution. Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services. About Bybit and this role Bybit is one of the world's largest cryptocurrency exchanges, with a distributed workforce operating across many countries and time zones around the clock. Our people work in a fast-moving, highly regulated industry where speed, trust, and clarity matter every day. This is a new role. As Bybit scales, how people experience the company has to be designed on purpose, not left to chance. The Head of Employee Experience & Innovation will build that experience end to end: the offices we work in, how employees hear from leadership, how we come together, and how engaged and connected people feel. Mission Make Bybit a place where talented people across every location feel informed, connected, and able to do their best work, and use data and new ideas, including AI, to keep improving that experience as we grow. Key responsibilities Employee engagement Design and run the employee listening strategy: engagement surveys, pulse checks, lifecycle surveys, and exit insights. Turn results into action plans with leaders, and track progress so employees see their feedback lead to change. Shape the employee journey from onboarding to exit, removing friction at key moments. Lead recognition programs and culture initiatives that reinforce Bybit's values. Build community and belonging programs, including employee networks and wellbeing initiatives. Internal events Own the internal events calendar: all-hands, town halls, leadership offsites, team celebrations, and company milestones. Deliver events across locations and formats (in person, hybrid, virtual) with clear goals, budgets, and measures of success. Ensure events are inclusive and respectful of the cultural and religious diversity of our workforce. Manage vendors, budgets, and logistics with strong cost discipline. Internal communications Build the internal communications strategy and editorial calendar. Own and manage all internal communications channels: the intranet, company newsletter, all-company email, Slack or Lark channels, office digital screens, and leadership updates. Own intranet content management end to end: content strategy, site structure, governance, publishing workflows, and keeping information accurate and current. Set content standards and train content owners across functions so every team publishes clearly and consistently. Partner with the CEO, executives, and the CPO on leadership messaging, change communications, and announcements. Coordinate with Corporate Communications, Legal, and Compliance so sensitive or regulated messages are accurate and consistent. Measure reach and understanding, and keep improving how information flows across the company. Innovation Bring new tools and ideas to the employee experience, including AI-enabled self-service, chat assistants, and automation of routine People processes. Run small pilots, measure results, and scale what works. Work with HR Technology and IT to keep the People tech stack simple, connected, and easy to use. Leadership Build, lead, and develop a high-performing team across the four areas above. Own the function's budget and vendor relationships. Serve as a member of the People Leadership Team and a trusted partner to senior business leaders. Workplace operations Lead the global Workplace Operations team that manages Bybit's offices in Dubai, Abu Dhabi, Malaysia, and other offices across APAC and EMEA. Own office strategy and space planning, including openings, moves, expansions, and fit-outs, in partnership with Finance. Set consistent workplace standards across all sites: facilities, health and safety, front desk, amenities, and spaces that support diverse needs such as prayer and wellness rooms. Manage facilities vendors, service contracts, and office budgets with strong cost discipline. Partner with IT, Security, and Legal on physical security, access, business continuity, and emergency response. Use occupancy data and employee feedback to design offices people want to work in. What success looks like in the first 12 months Area Outcome Workplace operations Consistent workplace standards across all four office locations; office space plan and budget agreed with Finance Engagement Company-wide listening program launched, with action plans owned by every executive Internal events Annual events calendar and budget set; flagship all-hands and leadership offsite delivered Internal communications Intranet organized with clear content owners and governance; channel strategy and editorial rhythm in place Innovation At least two People experience pilots (e.g., AI self-service) tested and measured Team Function fully staffed with clear roles and goals What you bring Requirements 12+ years in People, employee experience, workplace, or internal communications, with 5+ years leading teams. Proven ownership of at least two of: multi-country workplace or office operations, employee engagement, internal communications, or large-scale internal events. Experience managing an intranet or other internal communications platforms, including content governance. Experience in a high-growth, global company with employees in multiple countries. Strong analytical skills: comfortable turning survey, occupancy, and channel data into decisions. Excellent writing and editorial judgment, including drafting for senior executives. Track record of managing budgets and vendors. Fluent English. Preferred Experience in fintech, crypto, financial services, or another regulated industry. Experience working in the Gulf region and across Asia and Europe. Hands-on use of AI and automation to improve employee services. Familiarity with HRIS, engagement, and communications platforms (e.g., Workday, Culture Amp, Lark, Slack). Arabic or Mandarin is a plus. How you lead Builder. You create programs from a blank page and scale them as the company grows. Data-driven. You measure what matters and use it to decide where to invest. Executive presence. You earn the trust of the CEO and senior leaders and can push back with care. Global mindset. You design for many cultures, languages, and time zones, not one headquarters. Bias for action. You move fast, test ideas, and learn from what doesn't work. Integrity. You handle sensitive information and messages with discretion and judgment. Why Join Us At Bybit, we are committed to fostering a supportive and enriching work environment. Our benefits include: - Study Growth Fund: We support your professional development and continuous learning. - Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation. - Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world. - Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company. - Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.

Location: Limassol, Cyprus Workplace: onsite TradingView is the world’s largest financial analysis platform with more than 100M users across 180+ countries. We build tools that help traders and investors make informed decisions — from advanced charting and market data to collaboration and publishing features. Our products are used daily by millions of individuals and trusted by companies like Revolut, Binance, and CME Group. We’re continuing to grow and scale our platform, and we’re looking for people who care about product quality, take ownership of their work, and want to build systems used by a global audience. About the team We have ambitious plans for growth and are looking to strengthen our team — that's why we're now searching for a Senior Talent Acquisition Partner to own our Business & Operations hiring. Our goal is thoughtful, targeted hiring and an individual approach to every candidate and employee. Beyond recruiting, our team actively contributes to broader HR initiatives — from process automation to employer branding — so you'll have plenty of room to grow beyond just filling roles. Responsibilities Full-cycle recruitment for non-IT positions across Product, Project Management, Finance, Legal, HR, and Marketing across multiple countries (EMEA, APAC, Americas) Proactive sourcing and engagement of candidates through various channels Conducting initial interviews and assessing candidates' soft skills and culture fit Close collaboration with hiring managers — gathering requirements, aligning on profiles, and collecting structured feedback Builds trusted relationships with demanding stakeholders, including senior leadership, and isn't afraid to push back and advise Organizing and coordinating all stages of the hiring process Supporting candidates throughout the journey up to contract signing Maintaining and updating candidate data in our ATS (TeamTailor) Participating in team HR projects: process automation, employer branding, and other initiatives What makes you the perfect fit At least 5-6 years of experience in in-house recruitment, within a product or tech company Proven experience hiring for Business & Operations functions (Finance, Legal, Marketing, HR, or similar) Strong communication and stakeholder management skills Structured, detail-oriented approach to managing multiple open roles simultaneously Native-level English What we offer you Flexible working hours and a office work format Well-equipped offices for focused and collaborative work A global, distributed team of 500+ professionals Performance-based bonuses TradingView Premium access Regular team events and company-wide meetups Join the TradingView team and help us build a product used by millions of traders and investors worldwide. We look forward to hearing from you! TradingView is an equal opportunity employer. We embrace diversity and are dedicated to fostering a diverse and inclusive workplace. Our success is driven by 600+ professionals from 40+ countries who speak nearly 20 languages.

Location: Hong Kong We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime. About the Team Looking to work with the best team in the business? You found it. We are innovative and love to try new things. We empower team members to lead their own project and do what they think is best for the business, while supporting and guiding when needed.  We love what we do and have fun doing it. Job Overview We’re looking for a proactive, creatively minded operations lead to manage the approval process and asset systems for our licensed promotions and location-based entertainment (LBE) programs. This role connects the dots between creative development, brand management, and operational delivery — ensuring that every partner activation, promotion, and experience meets our visual standards, storytelling intent, and guest expectations. You’ll be the core driver of creative flow — managing submissions, tracking assets, and guiding partners through the approval pipeline from concept to launch. Location and Work Arrangement This role is based at our Hong Kong office and follows a hybrid schedule designed to support in-person collaboration. Employees are expected to work onsite on Tuesdays, Wednesdays, and Thursdays, with the flexibility to work remotely or onsite on Mondays and Fridays. What You'll Do Creative Operations & Approvals Manage the global creative approval workflow for all licensed promotions. Serve as the central point of contact for partners and internal teams throughout the creative review process. Coordinate feedback loops with brand, design, and marketing teams to ensure consistent visual identity and tone across assets. Maintain the My Media Box licensing approval system for submission status, feedback, and final approvals. Oversees promotional materials and premium development from concept to final production including review of gray models, molds, packaging, etc. Drive efficiency in how creative materials move through the pipeline — identifying bottlenecks, improving turnaround times, and enforcing version control. Ensure accurate tagging, cataloging, and accessibility of promotional assets for internal and external users. Provide training and guidance to partners and teams on how to navigate the approval and asset systems effectively. Cross-Functional Collaboration Review licensee product submissions including attraction designs, marketing collateral, press releases, TV commercials, and websites to provide feedback and recommendations Collaborate with creative director and project manager to provide succinct creative direction Manage timelines for promotional launches. Act as the creative operations bridge between marketing, design, and external licensees — ensuring clarity, consistency, and speed. Support the distribution of toolkits, guidelines, and asset libraries that help partners self-serve and stay on brand What You'll Bring Bachelor’s Degree 3-5 years marketing and creative experience\ Ability to influence peers and manage both up and down to drive goals Ability to multi-task and manage 15-20 projects simultaneously Team player able to execute tactically, as well as having the strong communication skills to inspire others Knowledge of Office applications and presentation software Strong verbal and written communication skills Experience working with My Media Box or other approval systems is a plus Who We Are We’re a team of creators, storytellers, and innovators united under the Hasbro family and home to beloved brands, AAA digital games studios and immersive experiences that spark imagination across generations. Together, we’re committed to a culture rooted in creativity, excellence, curiosity, and inclusion, and where every employee is empowered to think boldly, act with integrity, and spark joy for all. Hasbro About the Company – Hasbro Wizards of the Coast Who We Are – Wizards of the Coast Equal Opportunity Hasbro is committed to equality of opportunity in all aspects of employment. We are committed to making all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, or any other legally protected status. Accommodations If you have a disability and need reasonable accommodation during the hiring process, please inform your recruiter anytime throughout the process. Notice Regarding Hasbro’s use of AI in the Recruitment Process We use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements. How it works: Talent Matching compares information from your resume and application responses with job-related criteria established and weighted by Hasbro’s recruiting and hiring teams. Depending on the role, these criteria may include relevant skills, work experience, prior job titles, and industry experience. The tool then assigns a match category to help organize applications for review. Human oversight: Talent Matching supports — but does not replace — human review. It does not automatically advance or reject candidates or make employment decisions. Hasbro’s recruiters and hiring managers review applications and remain responsible for all hiring decisions. Greenhouse has published the results of an independent bias audit of Talent Matching. View the Greenhouse Talent Matching audit results . Employees may be eligible for annual and long-term incentives as part of their overall compensation package, depending on role, location, and eligibility. Benefits and programs may include: Health & Wellness Time Off to Recharge Financial Well-being Life & Family Support Volunteer and Community Initiatives Learning & Development Exclusive Perks Please review our Applicant Privacy Notice to learn how we collect, use, and protect your personal information in connection with the application process.

Location: Remote, Canada; Remote, United States GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role Support Engineering at GitLab believes that healthy teams deliver a healthy customer experience, and that command during a crisis shouldn't fall to whoever happens to be senior and available. GitLab's global Incident & Escalation Management (IM/EM) function coordinates critical incidents, complex multi-team engagements, and executive-level escalations for enterprise customers. As Escalation Manager, you'll own complex, executive, and commercial escalations where customer trust and the relationship are at stake, alongside or independently of a technical issue. In this functional role, you'll advocate for customers inside GitLab, coordinate teams toward resolution, and lead relationship repair after the event. What you'll do Own complex, executive, and commercial escalations end-to-end, as defined in GitLab's IM/EM engagement model. Advocate for customers internally and coordinate Engineering, Support, Product, Customer Success, and Sales toward resolution, tracking commitments and holding owning teams accountable to agreed dates and deliverables. Maintain a written, customer-facing resolution plan from engagement through confirmed resolution, updating it at each communication milestone. Coordinate with Incident Managers during concurrent technical incidents to maintain a single, coherent narrative for the customer. Own external escalation communications using GitLab's approved templates and cadence, and represent GitLab in high-stakes customer conversations where clarity and ownership influence retention. Engage Sales, Customer Success, and executive stakeholders as needed, including executive-to-executive communication for Severity 1 and 2 events. Brief GitLab leadership with concise summaries that distinguish what's known, what's unknown, and next steps. Lead post-escalation reviews and relationship repair plans, contribute corrective actions with named owners and due dates to postmortems, and hand the relationship back to the account's Customer Success Manager at resolution. Partner with the Head of IM/EM to develop playbooks, communication templates, and process improvements based on patterns from escalations. What you'll bring Experience in enterprise technical support, customer success, or incident and escalation management at a business-to-business software-as-a-service or enterprise software company. A track record of owning complex, multi-stakeholder escalations end-to-end, including executive customer engagements and structured resolution or account plans. Executive-level written and verbal communication skills, with the ability to translate technical detail into plain-language updates for customers and GitLab leadership. The ability to coordinate Engineering, Support, Product, Customer Success, and Sales under pressure without formal authority over those teams. Calm, structured decision-making with incomplete information and the ability to provide a steadying presence in high-stress customer situations. Proficiency with support and coordination tools such as Zendesk, Salesforce, Slack, and PagerDuty, or equivalent platforms. Availability for on-call coverage supporting executive escalations as part of a globally distributed team. Nice to have: Information Technology Infrastructure Library (ITIL) Foundation or equivalent certification; customer-facing experience with GitLab, development, security, and operations (DevSecOps), continuous integration and continuous delivery (CI/CD), or cloud-native products; experience with formal escalation or incident command frameworks; or AI-assisted support tools for triage, sentiment analysis, or resolution drafting. About the team The Incident & Escalation Management function sits within Support Engineering in GitLab's Enterprise Technology & AI (ETA) division. We operate a follow-the-sun model anchored in the Americas, Europe, the Middle East and Africa, and Asia-Pacific, providing year-round, 24-hour coverage for enterprise customers. Our Escalation Managers work globally rather than within a single region, partnering with Incident Managers, Communications Leads, and regional Support Engineering leadership. You'll help shape our playbooks, templates, and standards as we scale. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Location: United States Workplace: remote Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform—where modern legal work happens with clarity and consistency.   Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine’s rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country. Filevine is developing new AI-powered tools for the legal industry. As part of this effort, we need people with real legal research training to review and validate data that our machine learning systems extract from published legal materials. We are looking for part-time legal research interns from accredited law schools. This role is ideal for law students who enjoy close reading of judicial opinions and legal analysis, and who are curious about how AI is being applied to legal practice. Position: Part-Time Legal Research Intern Location: Remote Hours: 10–20 hours per week (flexible around class schedules) Eligibility: 2L and 3L students at accredited law schools What You'll Do Read and analyze published judicial opinions across state and federal jurisdictions. Review outputs generated by AI systems and verify their accuracy against the source legal materials. Apply your legal research training to identify errors, ambiguities, or edge cases in automated outputs. Collaborate with legal researchers and ML engineers to improve data quality over time. Qualifications Currently enrolled as a 2L or 3L. Completion of at least the 1L curriculum, including legal research and writing. Enjoy reading and analyzing judicial opinions, statutes, and other legal authorities. Strong attention to detail and familiarity with legal writing. Interest in legal technology or AI. Why This Internship Gain hands-on experience working at the intersection of AI and law (which, in our view, is a meaningful differentiator in a changing legal market!) Apply your legal training to real-world problems that will shape how attorneys work with technology. Work alongside experienced legal researchers and ML engineers on a cross-functional, international team. Flexible, part-time schedule designed to work around law school commitments. Compensation Information: $20.00/hr Work Location Expectation: Most roles for candidates in or near these metro areas (San Francisco, Salt Lake City, Chicago, or New York) are fully onsite. Some roles offer a hybrid schedule of 2–3 days in-office per week     Cool Company Benefits: - A dynamic, rapidly growing company, focused on helping organizations thrive  - Medical, Dental, & Vision Insurance (for full-time employees) - Competitive & Fair Pay - Maternity & paternity leave (for full-time employees) - Short & long-term disability - Opportunity to learn from a dedicated leadership team - Top-of-the-line company swag   Privacy Policy Notice Filevine will handle your personal information according to what’s outlined in our Privacy Policy.   Communication about this opportunity, or any open role at Filevine, will only come from representatives with email addresses using "filevine.com". Other addresses reaching out are not affiliated with Filevine and should not be responded to.

Location: Bristol, United Kingdom Keller Executive Search is an executive search agency acting for a client in technical documentation and content services. The client is looking for a Group Managing Director to lead its UK business and deepen its customer partnerships. Key responsibilities Lead the UK group with full commercial accountability. Define strategy and annual operating plans. Drive digital transformation of service offerings. Oversee delivery quality across customer accounts. Develop senior managers and strengthen governance. Manage risk, compliance and financial performance. Requirements Prior experience as MD, CEO or equivalent. Background in services, publishing, content or technology. Strong grasp of financial management. Record of leading transformation programmes. Excellent communication at executive and board level. Based onsite in the Bristol area. Benefits Competitive salary and annual bonus. Company pension scheme. Private medical and dental cover. Flexible holiday options. Relocation support where appropriate. Salary: GBP 140,000 - 180,000 per year plus bonus Keller is a recruitment agency that provides services to clients ranging from startups and non profits to multinational corporations. Keller emphasizes ethical search processes, attentive candidate care, and leadership placements that support long-term client outcomes. To learn more about the firm and about our candidate services - please visit our website Equal Employment Opportunity and Non-Discrimination Policy Equal Employment Opportunity Statement Both Keller Executive Search and our clients are Equal Opportunity Employers. For all positions, whether with Keller Executive Search or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, nationality, age, disability, genetic information, or any other characteristic protected under EU law and the laws of the respective EU member states. Commitment to Diversity Keller Executive Search and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respected. We recognize and celebrate the cultural diversity across EU member states. Reasonable Accommodations Both Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities, in accordance with EU Directive 2000/78/EC and national laws of EU member states. We engage in an interactive process to determine effective, reasonable accommodations. Compensation Information For client positions, compensation information will be provided in accordance with applicable EU and national laws. When required by law, salary information will be included in job postings or provided during the recruitment process. We are committed to pay transparency and equal pay for equal work, in line with EU Directive 2006/54/EC and national laws on pay equity. Compliance with Laws Both Keller Executive Search and our clients comply with EU laws, directives, and regulations, as well as national laws of EU member states governing non-discrimination in employment. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Workplace Harassment Both Keller Executive Search and our clients expressly prohibit any form of workplace harassment based on any protected characteristic under EU law and the laws of EU member states. This includes, but is not limited to, harassment based on race, ethnic origin, religion, sex, sexual orientation, gender identity or expression, nationality, age, disability, or genetic information. Data Protection and Privacy We process personal data in compliance with the General Data Protection Regulation (GDPR) and applicable national data protection laws. For more information about how we collect and process personal data for recruitment and employment purposes, please review our Privacy Policy at www.kellerexecutivesearch.com . Pay Equity Both Keller Executive Search and our clients are committed to pay equity and conduct periodic pay equity analyses in accordance with applicable EU and national laws. Working Time and Leave We comply with EU Directive 2003/88/EC concerning certain aspects of the organization of working time, as well as national laws of EU member states regarding working hours, rest periods, and leave entitlements. Health and Safety We are committed to providing a safe and healthy work environment in accordance with EU Framework Directive 89/391/EEC on Safety and Health at Work and relevant national laws of EU member states. Works Councils and Employee Representation We respect the rights of employees to form and join works councils and other forms of employee representation in accordance with EU Directive 2009/38/EC and national laws of EU member states. Country-Specific Declarations While this policy provides a general framework applicable across the EU, it's important to note that specific employment laws can vary significantly between EU member states. To ensure full compliance with local regulations, we make the following provisions: 1.     Local Law Compliance: In addition to EU-wide regulations, we comply with all national laws and regulations of the specific EU member state where the employment takes place. 2.     Country-Specific Addenda: For each EU country where we operate, we maintain country-specific addenda to this policy. These addenda outline any additional requirements, protections, or procedures mandated by national law that go beyond or differ from EU-wide standards. 3.     Language Requirements: In countries where local law requires that employment policies be provided in the local language, we will make available a properly translated version of this policy and its country-specific addendum. 4.     Notification of Applicable Laws: During the recruitment process, candidates will be informed of the specific national laws that apply to their potential employment, in addition to EU-wide regulations. 5.     Regular Updates: We commit to regularly reviewing and updating our country-specific addenda to reflect any changes in national employment laws. 6.     Precedence of National Law: Where national law provides greater protection or additional rights to employees beyond what is outlined in this general EU policy, the national law will take precedence. 7.     Specific Declarations: Where required by national law, we will make specific declarations regarding matters such as: o   Pay transparency and gender pay gap reporting o   Working time arrangements o   Collective bargaining agreements o   Data protection and privacy measures o   Whistleblower protection mechanisms o   Any quota systems for underrepresented groups in employment 8.     Access to Information: Employees and candidates can request information about the country-specific policies applicable to their employment or potential employment by contacting assistance@kellerexecutivesearch.com . Use of Artificial Intelligence in Recruitment Keller Executive Search and our clients may use artificial intelligence (AI) tools to assist in the recruitment and candidate evaluation process. These tools are used exclusively to support human decision-making by helping to review and assess candidate qualifications and materials. AI is never used to automatically reject, disqualify, or make final hiring decisions about candidates. All AI-assisted evaluations are reviewed by experienced recruitment professionals, and all hiring decisions are made by qualified human recruiters. Our use of AI is designed to enhance fairness, consistency, and efficiency while maintaining our commitment to equal employment opportunity and non-discrimination principles. Genetic Information In accordance with EU and national laws, both Keller Executive Search and our clients do not discriminate based on genetic information. We do not request or require genetic information from applicants or employees, except as permitted by law. Local Laws Both Keller Executive Search and our clients comply with all applicable local laws and ordinances regarding employment practices in the areas where we operate within the EU. Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location within the EU.

Location: Brussels, Belgium We currently have a Full stack Developer vacancy for a fluent in English, to offer his/her services as an expert who will be based in Brussels, Belgium. The work will be carried out either in the company’s premises or on site at customer premises. In the context of the first assignment, the successful candidate will be integrated in the Development team of the company that will closely cooperate with a major client’s IT team on site. Your tasks Design and develop efficient and scalable Java applications using popular frameworks  and standards Write SQL queries and work with relational databases; Perform technical unit tests as well as quality assurance of new modules/developments; Follow-up incidents, analysis of production issues and elaboration of solutions (third level support and bug fixing for local IT applications); Contact and follow-up with the infrastructure supplier and/or with the manufacturer of specific component (e.g. Oracle); Perform data analysis and data modelling; Assistance during relevant parts of testing, analysis, technical documentation, deployment, evaluation and reporting; Production of software architecture documents and review of the architecture of existing systems; Interaction with the business analysts, customers, users, project leaders and developers. Requirements University degree in IT combined with relevant professional experience of at least 10 years in providing IT and Information security services; At least 10 years of specific expertise in Java development; At least 6 years of specific expertise in Webservices; At least 6 years of specific expertise in Relational databases(Oracle/PostgreSQL); Proven experience in Java development: Spring Boot, Hibernate, Maven, Git. Angular/eUI; Excellent knowledge of interoperability technologies (web service, Stream processing, event architecture; Familiar with Agile, Scrum, and DevOps methodologies; Basic understanding of business processes and workflows in the translation area; Excellent command of the English language. Benefits If you are seeking a career in an exciting and dynamic company, where you will offer your services as part of a team of a major European Institution, operating in an international, multilingual and multicultural environment where you can expect real chances to make a difference, please send us your detailed CV in English, quoting reference (159095/11/26). We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience. All applications will be treated as confidential. EUROPEAN DYNAMICS (ED) (www.eurodyn.com) is a leading Software, Information and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Stockholm, London, Nicosia, Hong-Kong, Valetta, etc). The company employs over 1000 engineers, IT experts and consultants (around 3% PhD, 36% MSc and 53% BSc or equivalent). We design and develop software applications using state-of-the-art technology. The group generates annual revenues in the range of EURO 40 million, with an EBITDA in the range of 20%. The value of our contract portfolio exceeds EURO 250 million. EUROPEAN DYNAMICS is a renowned supplier of IT services to government institutions, multinational corporations, public administrations and multinational companies, research and academic institutes. As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion. EUROPEAN DYNAMICS (ED) adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published in www.eurodyn.com/privacy. By submitting an application to this position and by sharing your personal data with ED, you acknowledge and accept its Policy and authorise ED to process your personal data for the purposes of the company's recruitment opportunities, in line to the Policy.

Location: United States Workplace: remote About Lyra Health Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. About the Role:  The Director of People Analytics and Workforce Intelligence will lead our global workforce intelligence strategy, transforming complex talent and organizational data into actionable business outcomes. Reporting to the Sr. Director, People Solutions, you will bridge HR, Artificial Intelligence, and enterprise analytics.  We are seeking a visionary leader to architect scalable solutions that empower executive leadership and managers to make data-driven decisions. You will build proactive tools to create insights that shift the paradigm from reactive reporting to predictive talent interventions. This role can be based in our Madison, WI office, or fully remote/virtual. Remote candidates must be physically located within the United States. Responsibilities Define and execute the global roadmap for People Analytics, aligning workforce insights directly with core business strategy and growth goals. Lead the design, development, and deployment of custom AI-driven analytics tools, internal dashboards, and predictive decision-support applications for leaders and managers. Shift the organizational paradigm from reactive, descriptive reporting to proactive, predictive talent interventions (e.g., flight-risk modeling, workforce planning, skill gap forecasting, performance drivers). Utilize Generative AI frameworks across HR data ecosystems to automate insights generation, summarize employee sentiment, and streamline talent operations. Partner with IT, Enterprise Data, and Security teams to ensure rigorous data governance, privacy compliance (GDPR/CCPA), and ethical AI frameworks for employee data. Champion data democratization across the company by training and empowering People Business Partners and business managers to self-serve actionable insights. Serve as the principal data advisor to the People Leadership Team, translating complex analytical findings into compelling executive narratives. Design framework models that measure the ROI of People programs, culture initiatives, compensation strategies, retention plans, and talent acquisition pipeline efficiency. Benchmark internal metrics against industry standards and macroeconomic trends to anticipate organizational talent shifts. Qualifications 10+ years of progressive experience in Analytics, Business Intelligence, or Workforce Data Science Demonstrated experience building or deploying AI/ML models (e.g., predictive modeling, NLP for sentiment analysis, LLM integrations) that translate raw data into user-friendly organizational tools. Advanced proficiency in SQL, Python/R, and enterprise HR systems (Workday, SuccessFactors, etc.), along with demonstrated experience implementing a data warehouse that connects to a BI visualization platform (e.g., Tableau, PowerBI, Looker). Exceptional narrative and storytelling ability—capable of distilling complex statistical models into clear, high-impact strategies for executive stakeholders. Bachelor’s or Master’s degree in Data Science, Statistics, Computer Science, Industrial/Organizational Psychology, Business Analytics, or a related quantitative field. "We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.   By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice." As a full-time Director, People Analytics and Workforce Intelligence , you will be employed by Lyra Health, Inc. The anticipated annual base salary range for this full-time position is $189,000 to $231,000. The base range is determined by role and level, and placement within the range will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location. This role may also be eligible for discretionary bonuses.  Annual salary is only one part of an employee’s total compensation package at Lyra. We also offer generous benefits that include:  Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances) Lyra for Lyrians; coaching and therapy services Equity in the company through discretionary restricted stock units Competitive time off with pay policies including vacation, sick days, and company holidays Paid parental leave  401K with up to 3% matching Monthly tech allowance We like to spread joy throughout the year with well-being perks and activities, surprise swag, regular community celebration…and more!   We can’t wait to meet you.

Location: Remote, Canada GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. As a Public Sector Account Executive on our Canadian team, you’ll help provincial and municipal governments and post-secondary institutions across Canada modernize how they build and secure software using GitLab’s AI-powered DevSecOps platform. You’ll align GitLab with public sector priorities like CI/CD automation, secure development practices, and infrastructure modernization in regulated environments, acting as the primary point of contact for strategic and large prospects. You’ll own a defined book of business, build and execute multi-year account plans, navigate complex procurement cycles, and partner closely with system integrators and resellers to deliver outcomes that matter to public sector missions. Must be located in Canada What you’ll do Build and execute account plans that align GitLab’s AI-powered DevSecOps platform with provincial, municipal, and post-secondary modernization initiatives Navigate complex procurement and contracting processes while shaping multi-year technology roadmaps with CIOs and technical leaders Act as the primary point of contact and trusted advisor for strategic and large public sector prospects and customers Own your book of business, from pipeline development through close and expansion, using a consultative, mission-focused sales approach Collaborate with pre-sales and post-sales engineering, customer success, and support teams to ensure successful rollout, adoption, and value realization Partner with system integrators, resellers, and other channel partners to generate qualified leads and co-create solutions for public sector challenges Conduct ongoing prospecting and opportunity development within large and strategic accounts to drive new and expansion business Represent the voice of the customer by sharing feedback and product ideas through GitLab’s public issue tracker and internal teams What you’ll bring Experience selling technology solutions to provincial or state governments, municipalities, and higher education institutions, including working within regulated environments Knowledge of the software development lifecycle, including CI/CD automation, secure development practices, and infrastructure modernization Understanding of public sector procurement processes, including tenders, standing offers, and agency buying cycles, plus privacy and compliance requirements, with the ability to navigate complex stakeholder environments A consultative sales approach that positions technology as a mission enabler and aligns solutions to public sector modernization initiatives Ability to manage major accounts with a high degree of ownership, working under minimal supervision on complex opportunities Skill in collaborating with system integrators, resellers, and internal pre- and post-sales teams to drive successful customer outcomes Effective written and verbal communication skills, with strong interpersonal abilities to build consensus across technical and non-technical stakeholders Alignment with GitLab’s values, openness to learning, and readiness to apply transferable skills and diverse experiences to the public sector domain Remote-Global How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Location: San Jose, California, United States Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity The Compliance function at OKX is responsible for the overall compliance culture at the company. We are a team of risk- minded problem solvers who advise the business on the company’s regulatory obligations and enterprise risk. Our KYCAdvisory team, in particular, is responsible for the strategic design, implementation, and oversight of the Global KYCProgram across all business lines What You’ll Be Doing You will be required to integrate subject matter and industry expertise within this functional domain. You will appropriatelyassess risk, coordinate with key stakeholders, such as the Business (e.g. Product, Engineering, Design, etc), Operations, Legal, and other Compliance teams, as well as demonstrate consideration for OKX's reputation by driving compliance withapplicable policies, laws, and regulations.In this role you will: Assist the KYC Advisory Lead with the strategic design, implementation, and oversight of the Global KYC ProgramDraft, maintain and advise on the Global KYC Standards and procedures, including supplements and addendumsas necessary Provide timely guidance to the key stakeholders, and act as a point of escalation for complex KYC issuesPartner with key stakeholders to continually evaluate, maintain, enhance, and implement critical KYC controls, systems and frameworks Support the identification and assessment of process deficiencies, enhance reporting capabilities and providerecommendations for corrective actions while satisfying regulatory and audit commitments Assist with special projects, with the ability to work in a fast-paced and ever-changing environment Conduct targeted KYC-related training as needed Stay up-to-date on relevant global, regional and jurisdictional regulatory guidance, enforcement actions, andindustry best practices What We Look For In You Substantive experience in AML/KYC compliance within the financial services, FinTech or crypto industries Demonstrable experience of managing teams, overseeing processes and leading AML/KYC related initiatives Sound knowledge and understanding of various regional and jurisdictional AML/KYC regulations and requirementsfor the crypto industry (e.g., APAC, EU, LATAM, MENA, US, etc.)1 Excellent research, analytical and due diligence skills Strong communication and presentation skills and ability to interact and lead discussions Proven ability to work within and meet deadlines in a fast-paced environment Self-motivated, critical thinker and adept at working independently and in a dispersed team environment coveringmultiple and varied tasks Intuitive, highly ethical and comfortable to question and challenge Solid understanding and familiarity with the crypto industry Experience working in a global and/or remote environment Bachelor's degree or equivalent practical experience CAMS, CFE, or equivalent certification is a plus Perks & Benefits Competitive total compensation package Various team building programs and company events Wellness and meal allowances Comprehensive healthcare schemes for employees and dependants More that we love to tell you along the process! OKX Statement: OKX is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. The salary range for this position is $143,000 - $214,000 The salary offered depends on a variety of factors, including job-related knowledge, skills, experience, and market location. In addition to the salary, a performance bonus and long-term incentives may be provided as part of the compensation package, as well as a full range of medical, financial, and/or other benefits, dependent on the position offered. Applicants should apply via OKX internal or external careers site. Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Location: Remote (United States | Canada) Workplace: Remote 1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. We’re looking for an experienced security leader to lead and mature the Product Security function here at 1Password. You will be responsible for: - Application Security, overseeing our SDLC program. - Data and Device Security, ensuring that 1Password continues to deliver secure solutions that meet our customers needs. - Privacy Engineering, building systems and controls to ensure that our data management practices meet the highest privacy standards. - Security Research, enriching conversations in the security industry with credible and novel research and publications. As the Sr. Director of Product Security, you will set the strategy, build and scale programs, and partner with engineering, product, and security leadership to reduce risk while enabling innovation. You’ll manage a team of highly skilled security professionals, serve as a trusted advisor to the CISO, and act as a thought leader both inside and outside the organization. As a member of the security leadership team, you will also partner with other leaders across security and the company to drive great security outcomes for our customers You will report directly to the CISO. How we’re using AI today Our Engineering, Product, and Design teams are thoughtfully integrating AI across the full software and product development lifecycle to move faster without sacrificing quality or security. In practice, that looks like engineers using AI-assisted coding tools to accelerate reviews and catch bugs earlier, product managers synthesizing user research at scale, and designers rapidly prototyping and iterating with AI-generated mockups. We approach AI the same way we approach security: with clear principles, human accountability at every consequential decision point, and rigorous evaluation before anything ships to customers. This is a remote opportunity within Canada and the US. What we're looking for: - 9+ years of progressive experience in security, with at least 5+ years leading security teams/programs at scale. - Education: Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or related fields; or equivalent work experience - Deep expertise in Application Security, Privacy, and Secure SDLC programs. - Experience overseeing Security Research activities and engaging the security research community. - Strong track record of embedding security and privacy into engineering processes and influencing product development. - Proven experience leading security teams in high-growth technology or security-focused companies. - Passion for fostering psychological safety and stability in high stress environments. - Excellent communication skills with ability to convey complex security issues to technical and non-technical stakeholders, including executives and boards. - Thought leader with visibility in the security community (public speaking, open-source contributions, bug bounty engagement, etc.) a strong plus. - Experience leading security initiatives that support and/or incorporate AI capabilities. - Demonstrated software development experience with Go, Ruby on Rails, shell scripting, python, or other languages. - Experience collaborating across departments such as with internal business or engineering units, external incident response teams, and research teams. What you can expect: - People Leadership: Serve as a great people leader, managing managers, providing regular 1-1s, performance feedback, and career development. Hire security engineers and analysts who complement the team and bring new perspectives. - Program Leadership & Partnerships: Define and drive the company-wide Product Security strategy, with a focus on proactive risk reduction and enabling secure AI innovation. Build and scale world-class programs for Application Security, Data and Device Security, Privacy Engineering, Security Research and a Secure SDLC. Establish metrics, reporting, and dashboards to measure program success and risk reduction. - Application Security & Secure SDLC. Develop and oversee secure coding practices with an emphasis on AI adoption, threat modeling, security reviews, and code analysis practices. Partner with engineering leadership to embed security into the SDLC and CI/CD pipelines, ensuring security is integrated from design to deployment. Enable - Data & Device Security. Lead data security program, responsible for our underlying cryptography and cryptographic libraries across product offerings as well as codebase secrets management. Lead device security program, responsible for the development of security libraries and frameworks to support product feature development, security vulnerability remediation and minimization. Oversee security standards initiatives and critical security product features. - Privacy Engineering. Lead and mature the privacy engineering program, ensuring robust data management practices, controls, and compliance with high privacy standards across multiple product lines. - Cross-Functional Collaboration & Leadership. Partner with Product, Engineering, and other teams to balance security with business and product priorities. Represent Product Security in executive and board-level discussions, providing data-driven insights and recommendations. Mentor and develop a high-performing security team, fostering growth and accountability. - Security Research. Oversee a Security Research team focused on identifying emerging threats, new attack vectors, and innovative defensive techniques that support 1Password’s products and customers. Drive original research into product, application, and ecosystem-level vulnerabilities, publishing findings responsibly where appropriate. Engage with the broader security community to stay ahead of evolving risks and bring insights back into product security programs. USA-based roles only: The annual base salary for this role is between $272,000 USD and $408,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only: The annual base salary for this role is between $254,000 CAD and $381,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others. Our approach to remote work We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.

Location: Vancouver, British Columbia, Canada Position Title: Character Artist Studio/Department: Palia Employee Type: Full Time, Regular Location: Remote ( within BC, Canada) Salary Range: $80,000 - $90,000 CAD Ravenwake Games is the newest studio within Enad Global 7, a global leader in video game development and publishing. Backed by iconic franchises such as EverQuest®, PlanetSide®, DC Universe™ Online, Dungeons & Dragons Online®, The Lord of the Rings Online™, Magic: The Gathering Online, and MechWarrior®, we draw on a legacy of genre‑defining experiences. We’re committed to delivering entertainment that inspires, engages, and unites players around the world. At Ravenwake Games, our mission is to craft immersive worlds that bring players together, build vibrant communities, and deliver unforgettable gameplay at every turn. Description Forge alternate worlds that deepen players' lives! We're a game  development studio based in Los Angeles, dedicated to the idea that online  games can deliver deeper, more meaningful experiences. As a Mid-Level Character Artist you will provide a source of expression and representation for our players by creating cosmetic items including outfits,  pets and tool skins. You’ll be expected to have a keen sense of aesthetic and  design. You should be self driven and open to providing feedback just as much as receiving it. Cosmetics will need to fit within specific metrics whilst still being visually interesting and varied. Responsibilities Interpret and push concept designs to the next level while accounting for technical and design constraints such as poly count, texture memory limits, topology and metrics. Participate in group asset reviews to give and receive peer feedback on all aspects of the character art process. Be willing to learn and teach. Collaborate with other departments such as Concept, Animation & Tech Art to ensure art meets specifications. Be able to make design decisions when interpreting concepts should things need to change for our outfit metrics. Expect to be flexible. Outside of asset creation you should be willing to create renders for the store page as well as implement your assets into the game Work with Production to provide estimates, review schedules, anddeliver assets on time. Clearly communicate regular updates and proactively voice concerns or struggles to appropriate team members and manager(s). Attend all planning and team meetings and produce time estimates for project planning and communicate with the team when you are unable. Utilize artistic techniques and processes to define and achieve the product’s visual style and benchmarks Be willing to suggest and execute on ways to improve quality whilst maintaining the aesthetic of Palia. Requirements 3+ Years Experience on video game asset production teams. Shipped AAA game(s). Strong foundational skills with an emphasis on proportion, anatomy, composition, color theory, and design. Advanced understanding of industry standard software such as Maya, Photoshop, ZBrush, Substance Painter and Unreal Engine 5 Familiarity with all stages of the character creation pipeline including sculpting, lowpoly modeling, UV mapping, texture painting, PBR material setup, and asset implementation. Desire to strive for greatness and improvement. Passionate in pursuing personal creative endeavors. Possess strong time management and prioritization skills. Good communication, organizational, and interpersonal skills. Be Aware of Fraudulent Recruiting Activities Ravenwake Games will never ask applicants for social insurance numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or through online messaging apps (WhatsApp, Hangouts). We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. **Ravenwake is an Equal Opportunity Employer.**

Location: Munich Workplace: Hybrid WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW Harvey is trusted by the leading law firms and in-house teams to help them harness AI. We work closely with Innovation and Knowledge teams to plan and execute AI transformation efforts. Our Legal Innovation Partners provide strategic counsel to Innovation leaders as they define and execute AI transformation within their organizations. They represent Harvey within this Legal Innovation community and foster the strategic and product insights that help Harvey serve this community better. WHAT YOU'LL DO - Advise innovation and knowledge teams on AI transformation. You’ll leverage your lived experience as an innovation leader to help our customers design and execute their AI strategies, including client AI policies, rollout programs, and measures of success. - Support innovation leaders in advancing the frontier of firm and client collaboration. - Contribute to firm efforts to innovate on the business of law, and enterprise efforts to innovate on how legal services are provided. - Advance Legal AI thought leadership, including representing the community in industry forums and publishing analyses that advance the frontier of legal innovation. - Foster a thriving innovation and knowledge community, including creating opportunities for dialogue and collaboration across law firms, professional organizations, and corporate teams. WHAT YOU HAVE - 10+ years in a legal innovation role at a top tier law firm, corporate legal team, or legal tech organization. - Executive presence with CIOs/CKOs/CISOs and the ability to translate between technical and legal/business audiences. - Track record of shaping product direction or service design based on deep domain insight. - Strong point of view on the direction of AI transformation in law firms and a demonstrated interest in steering it for the benefit of lawyers, clients, and firms. - Exceptional communication skills—written thought pieces, conference speaking, and one-to-one executive advising. DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922]. #LI-LM1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Location: US, Remote Workplace: remote 15Five is the AI-powered performance management platform built for business impact. 15Five’s AI-powered all-in-one people management system is easy to use,
delivers effortless insights, and enables managers to lead with impact so that companies and their people can thrive. Within the flow of work, HR leaders are empowered with data-driven insights and recommendations while managers are transformed into change-makers, accelerating engagement, performance, and retention. 15Five combines generative AI, custom analytics, and human-centered principles within a complete platform, including 360° performance reviews, engagement surveys, goal tracking, manager coaching and training, and ongoing feedback tools like guided 1-on-1s and check-ins.     A career at 15Five is the chance to have high impact in a fast paced, remote startup environment that operates with focus, urgency, and accountability. Every role and every hire meaningfully impacts our trajectory.   We’re a high-performance, high-purpose team that gives you the chance to Build the Future of Work. We run on High Standards and High Support — holding a high bar for results, ownership, clarity, and disciplined execution, while investing in manager enablement, skill development, and whole-person care. We are committed to a No B.S. environment, meaning we anchor ourselves in truth, course-correct in real time, and expect people to lean into direct conversations. We are focused on ensuring every 15Fiver can Work in the Future and that starts with proactively using AI across all aspects of your role to increase leverage, speed, and impact.   If you're energized by a fast pace, high standards, and high accountability for yourself and others, you'll thrive here and we encourage you to apply. 15Five's customer support runs on an AI-native operating model: our AI agent (Fin) resolves routine customer questions, AI assistance lives inside every support tier, and a closed-loop content system turns every wrong or missing AI answer into a published fix. The AI Support Manager role operates that system; the percentages under What You'll Own are approximate shares of time. You own the day-to-day performance of our customer-facing AI agent, the Help Center content it draws from, which you own end to end, and the feedback loop that makes both better every week.   This is an operator role with clear boundaries, real authority inside them, and a defined escalation path for everything outside them. You will be the expert on how our support AI behaves and why. You will not be a lone hero: the role is built around documented runbooks, a shared intake queue, and a named second for every critical system. What You'll Own Fin/AI agent operations (25%): our customer-facing AI agent resolves routine questions correctly and the quality-adjusted automation rate holds or improves month over month. Owns resolution quality, deflection with quality gates, topic configuration, prompt and behavior tuning, and escalation-to-human design. Help Center content ownership (40%): accuracy and AI-readiness of the Help Center as the shared knowledge layer feeding customer self-service and every AI surface. This role is the owner of every published article, where ownership means accountability for every published word, not typing them: AI drafts, this role structures, verifies, and publishes. Owns the taxonomy, article templates, and AI-retrieval writing standards, the Guru collections, the drafting pipeline, and the verify-and-publish workflow with Tier 1. Nothing ships to the knowledge layer without passing this role’s quality bar. The content flywheel (20%): every detected wrong or missing AI answer becomes a published fix. Triage AI-failure reports from the shared intake queue, trace each to root cause (retrieval failure, content defect, or product-truth gap), route product-truth gaps to their owner, and report gap-closure velocity. Launch readiness (10%): no release ships without its support content ready. Hold the support seat in release planning and prepare Help Center articles, Fin topics, and frontline teams before go-live. Operability (5%): no single point of failure. Maintain the runbooks, configuration documentation, and measurement baselines, and keep a trained second for every critical system. Documentation is part of done. Where This Role Sits This role is the support side of a larger AI ecosystem. It works best when the seams are clean, so here is who owns what around it: R&D owns the AI knowledge-base architecture and the in-product AI (Amaya) knowledge stores, with a separate role scoped to that work. This role is their closest consumer: it keeps the knowledge layer they read from accurate and feeds architecture gaps back to them. Leadership owns org-wide AI-native strategy and internal AI consolidation. This role informs those calls with ground truth from the operation. Support tier leads own ticketing platform administration and support workflows. This role designs the AI handoffs that land in them. This role owns the Guru collections and keeps them accurate and AI-ready, since Guru's AI answers from them. New cross-team AI initiatives start with your manager, so they get prioritized before work begins. How Success Is Measured Quality-adjusted automation rate: AI resolutions with no human takeover, no negative feedback, no reopen. Knowledge gap closure rate: speed from detected wrong/missing answer to published fix, weighted by impact. Top articles are proactively owned and current, not just reactively fixed. Escalation precision: when the AI hands off to a human, it lands in the right place with full context. Operability: every critical system has current runbooks and a functioning second; no single point of failure. Partner trust: tier leads, content, and product partners would say this function makes their work easier. What We're Looking For 3–5+ years in support operations, CX operations, knowledge management, or conversational AI operations, with hands-on ownership of a production AI agent (Intercom Fin strongly preferred; Ada, Forethought, Decagon, or similar also relevant). A proven content engineer: customer-facing help content you owned end to end, plus taxonomy, content verification workflows, structured authoring, and writing for AI retrieval, not just human readers. An experimenter's method: hypothesize, test small, measure, then scale. Comfortable with AI-assisted workflows as a daily practice. Strong analytical habits: you can trace a wrong AI answer through retrieval, content, and product behavior to root cause, and you show your work. Collaboration as a first-class skill: you raise concerns early, directly, and through agreed channels; you disagree openly, commit fully, and treat peers' domains with the respect you expect for yours. You build systems, not dependencies: your instinct when you become the only person who can do something is to document it and train a second. Working Style This role touches systems that many teams depend on, which makes judgment about scope as important as technical skill. The people who thrive in it: check in before investing significant time in adjacent work, surface risks to their manager as crisp recommendations rather than broad escalations, and measure their impact by outcomes the team ships together rather than by territory. We are explicit about this because the role's leverage is real: operated with focus and trust to deliver meaningful impact. We offer amazing benefits that align with our values and culture at 15Five.   Your Health & Wellbeing Medical, dental, vision with 15Five cost subsidy Employer paid Short-Term, Long-Term Disability, and Term LifeFamily planning support with enhanced medical plans and consultation programs Inclusive Benefits Stipend Access to mental health and wellness resources   Your Life Flexible Time Off Program Generous paid leave for new parents Military leave Paid Company Holidays Sabbatical Program   Your Future 401K with 4% Matching after 6 months   Your Work Life Remote work Work with experts in leadership, culture, and personal development     For more information see: Our Mission, Vision, & Values -https://www.15five.com/about Our People and Culture -https://www.15five.com/about/careers Our Personal & Professional Development Resources -https://www.15five.com/resources/content-library   Reading over the role description and feeling like you don’t check every box? That’s okay; if you think you have what it takes but don’t necessarily meet all the criteria, please apply—you could be exactly who we are looking for!   15Five follows equitable hiring practices. Our compensation programs are designed to attract, motivate, and retain talented employees who are highly engaged, high performing, and have an exceptional impact on the business and our customers.   The salary range displayed on each job posting reflects the target for new hire salaries for the role across all US locations. Within the range, individual pay is determined by budget allocated for the role and additional factors, including job-related competencies and skills, experience, and relevant education or training. Please note that the compensation details listed in US job postings do not reflect added total compensation including equity or benefits.   In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. AI Support Operations Manager- Annual Base Pay Range, US Full-Time  This role's Total Rewards package includes participation in an annual discretionary company bonus program, equity awards, and comprehensive benefit and wellbeing offerings.