Облако Selectel - это набор микросервисов и подсистем для управления виртуальными машинами, кластерами Kubernetes, базами данных и сетями. Ядро облака включает виртуальные машины, диски и сети, которые используются клиентами напрямую и служат основой для PaaS-сервисов. Команда сетевых функций облака занимается развитием и поддержкой сервисов управления сетями, виртуальными роутерами и балансировщиками нагрузки, включая виртуализацию сетевых функций от Open vSwitch до панели управления.
Задачи:
— Разрабатывать сетевые сервисы на Python и Golang, такие как DNS-as-a-service, высокопроизводительные балансировщики и другие.
— Обновлять сетевые компоненты OpenStack (octavia, neutron), писать патчи и исправлять баги в upstream.
— Ревьювить код, писать unit и функциональные тесты.
— Проводить исследования и проектировать архитектуру новых компонентов.
Требования:
— Хорошее знание Python (Flask, SqlAlchemy, Celery, Oslo, Taskflow) и других специфичных для OpenStack технологий.
— Опыт работы с микросервисами и масштабными монолитными проектами.
— Знание сетевых технологий: VLAN, VXLAN, маршрутизация, BGP, умение снимать и анализировать tcpdump.
— Опыт работы с MySQL, PostgreSQL, ClickHouse, RabbitMQ, Redis.
— Опыт проектирования API и архитектуры приложений, включая микросервисную архитектуру.
— Опыт работы с Linux: написание bash-скриптов, работа с логами, настройка IP и сетевых интерфейсов.
— Опыт и понимание принципов CI/CD и IaC (GitlabCI, Puppet, Jenkins).
— Опыт работы с Docker и Kubernetes.
Будет плюсом:
— Опыт разработки на Golang.
— Опыт работы с OpenStack на уровне пользователя или разработчика/администратора.
— Знания сетевых технологий облаков: оверлейные сети, плавающие адреса, security groups, NAT, OpenFlow, Open vSwitch, OVSDB, балансировка трафика.
— Практический опыт работы с сетевым оборудованием.
— Навыки автоматизации управления сетевым оборудованием (Netconf, SSH, OVSDB).
Условия:
— Ежемесячная надбавка за некурение.
— ДМС, стоматология, офисный врач с первого дня работы.
— Компенсация психологических консультаций онлайн или в кабинете.
— 50% оплата абонемента в фитнес-клуб и спортивный зал в офисе.
— Внутренние спортивные турниры, корпоративные тренировки и участие в спортивных мероприятиях.
— Офисный душ.
— Образовательные мероприятия: мастер-классы, лекции, квизы, экскурсии.
— Тематические киновечера и вечера настолок.
— PlayStation zone, кикер и настольный теннис.
— Несколько крупных тусовок в году, зимние поездки на сноубордах и лыжах, осенние пейнтболы.
— От 50% до 100% оплаты обучения английскому, еженедельные разговорные клубы с носителями.
— Внутренние обмены знаниями: lightning & thunder talks, Selectel MasterClass.
— Внутренняя база знаний и курсы.
— Рекомендации по обучению и развитию.
— Персонализированный подход к обучению, возможность участия в международных конференциях.
— Онлайн-библиотека Alpina Digital.
DevOps IT Вакансии Ищем DevOps инженера с опытом работы от 4 лет для работы с Kubernetes и инфраструктурой закрытых контуров. Проект предполагает самостоятельное развертывание кластеров с нуля и внедрение решений у внешних заказчиков.
Обязанности и задачи:
— Развёртывание и эксплуатация Kubernetes-кластеров в production: самостоятельное поднятие кластеров с нуля через Kubespray, понимание архитектуры и взаимодействия компонентов.
— Работа в закрытых контурах: подготовка всех необходимых пакетов, Docker-образов и зависимостей для развёртывания.
— Установка и настройка сервисов в Kubernetes через Helm, доработка и отладка Helm-чартов «на лету» в процессе внедрения у заказчика.
— Диагностика и устранение проблем Kubernetes, Helm, Linux, Container Registry, Ansible, Terraform.
— Полное ведение внедрения: от подготовки инфраструктуры до запуска и дальнейшей эксплуатации продукта у заказчика.
— Развёртывание и поддержка сервисов в Kubernetes: Kafka, ClickHouse, PostgreSQL, Qdrant, Traefik, OpenSearch, NATS, NACK.
— Работа с облачными платформами VK Cloud и OpenStack.
Требования:
— Уровень: Middle+
— Опыт работы: 4-5 лет
— Готовность к очному выезду к заказчикам в Москве для внедрения продукта в закрытых контурах (60% удаленно, 40% onsite).
— Практический опыт развертывания и эксплуатации Kubernetes в production.
— Уверенное владение Kubespray — самостоятельное развертывание кластера с нуля, понимание работы архитектурных компонентов и их взаимодействия.
— Опыт работы в закрытых (air-gapped) контурах без доступа к интернету.
— Умение самостоятельно подготовить все необходимые пакеты, образы и зависимости для offline-развертывания.
— Опыт установки и настройки сервисов в Kubernetes через Helm.
— Умение дебажить и дорабатывать Helm-чарты «на лету» в процессе внедрения.
— Уверенное знание Linux, Ansible, Terraform, Docker/Container Registry.
— Навыки диагностики и устранения проблем Kubernetes, Helm, Linux.
— Опыт внедрения решений у заказчиков.
— Способность самостоятельно доводить внедрение от подготовки инфраструктуры до запуска и эксплуатации продукта.
— Будет плюсом опыт работы с VK Cloud и OpenStack.
— Опыт работы с различными БД и сервисами в Kubernetes: Kafka, ClickHouse, PostgreSQL, Qdrant, Traefik, OpenSearch, NATS, NACK.
— Опыт работы с KubeRay Operator, NVIDIA Device Plugin.
— Умения настраивать ноды с GPU (nvidia-container-toolkit).
Условия:
— Карьерная и профессиональная возможность в стабильной, аккредитованной ИТ-компании.
— Расширенный полис ДМС со стоматологией, корпоративный психолог.
— Необходимая техника для комфортной работы.
— Обучение, сертификацию, Usetech English Club – онлайн изучение английского.
— Доступ к Корпоративной библиотеке и к Корпоративному университету.
— Внутрикорпоративные профильные комьюнити.
— Забота о детях сотрудников: корпоративные скидки, подарки, детские дни.
— Геймифицированную программу лояльности с корпоративным магазином.
— Корпоративную жизнь с балансом работы и отдыха.
ООО "Почтовые финансы" – Центр единого сервиса для ДЗО холдинга "Почта России". Ключевые области работы: логистика, электронная коммерция, IT, банки, финтех. Компания создана в 2021 году для ИТ-поддержки и сопровождения деятельности АО "Почта России". Более 3000 человек в 82 регионах присутствия.
Задачи:
— Осуществлять техническую поддержку и консультирование пользователей по вопросам эксплуатации корпоративной облачной платформы.
— Проводить диагностику и устранение неисправностей.
— Разрабатывать пошаговые руководства по решению типовых проблем.
— Разъяснять функционал систем и сервисов.
— Вести базу обращений пользователей (Service Desk): регистрировать заявки, отслеживать статусы выполнения, закрывать заявки после решения проблемы, формировать отчёты по статистике обращений.
— Выполнять установку, настройку и подключение программных компонентов корпоративной облачной платформы.
— Проводить профилактические работы и обновление ПО.
Требования:
— Высшее техническое образование.
— Опыт администрирования гипервизоров на базе KVM и/или OpenStack не менее 3 лет ОБЯЗАТЕЛЕН.
— Понимание принципов работы различных платформ виртуализации.
— Знание OpenStack (Nova, Neutron, Cinder, Glance, Keystone).
— Опыт работы с Ceph или подобными SDS, а также аппаратными СХД в связке с cinder.
— Опыт работы с MariaDB Galera Cluster (синхронная репликация, split-brain, кворум) либо аналогичными кластеризованными решениями.
— Опыт работы с HAProxy + Keepalived (L4/L7 балансировка, SSL termination, VIP).
— Опыт работы с Apache2 (WSGI для OpenStack API, тюнинг воркеров).
— Опыт работы с RabbitMQ (очереди сообщений control plane).
— Знание Linux Networking (iproute2, iptables/nftables, namespaces, OVS/OVN, VLAN/VXLAN).
— Навыки автоматизации: Ansible, Terraform, Python/Bash, puppet.
— Опыт мониторинга: Prometheus, Grafana (или VictoriaMetrics).
— Умение работать в команде, активная жизненная позиция, ответственность.
Условия:
— Официальное трудоустройство согласно Трудовому законодательству.
— Стабильный белый доход в государственной компании федерального уровня.
— ДМС со стоматологией (подключение пакета после успешного прохождения испытательного срока).
— Заработная плата: оклад 256000 руб. + годовая премия по итогу выполнения ключевых показателей эффективности.
— График работы: 5/2 с 9.00 до 18.00 (суббота, воскресенье - выходные).
— Формат работы обсуждается: офис/гибрид/удалёнка.
— Отличные условия труда и коллектив.
Задачи:
— Определять и делегировать технические задачи, необходимые для решения продуктовых задач.
— Следить за качеством поставляемых командой решений и принимать merge request в основные ветки проекта.
— Строить карьерные треки и направлять профессиональное развитие команды.
— Отвечать за достижение командой KPI по производительности.
— Отвечать за архитектуру технических решений и работу с техническим долгом.
— Отвечать за деплой сервисов бэкенда в продакшн и бесперебойную работу сервисов.
Требования:
— Уверенное владение Python и знание экосистемы: фреймворки, python-way подходы и практики.
— Знание принципов RPC и успешный опыт построения распределенных сервисов с использованием брокеров сообщений.
— Навыки самостоятельной разработки функционала сервисов на основе поставленных задач.
— Текущий стек: Python, RabbitMQ, OpenStack, Celery, Redis.
Условия:
— Персональное предложение по заработной плате по результатам собеседования, исходя из ваших ожиданий и компетентности.
— Возможность влиять на премиальную часть команды, формируя и улучшая подходы к работе.
— Гибкий формат работы: на месте работодателя, удаленно или гибридно, в зависимости от договоренностей и вашей локации.
— Работа подойдет тем, кто живет в Новосибирске, Красноярске, Томске, Хабаровске и других локациях с разницей в +/-2 часа с Иркутском.
— Официальное трудоустройство и соблюдение ТК РФ.
— График работы 5/2 с 8-часовым рабочим днем.
— ДМС со стоматологией, возможность посещать спортзал.
— Участие в корпоративных мероприятиях, тимбилдингах и клубах по интересам.
О компании ITKey - российская технологическая компания с 18-летней историей. Компания разрабатывает и внедряет решения для частных облаков и виртуализации, сопровождает критически важную IT-инфраструктуру крупных корпоративных заказчиков. Основная экспертиза - OpenStack и IaaS-платформы. Клиенты: банки, телеком-операторы, ритейл, государственные структуры, компании из списка РБК-500. Ключевые продукты - KeyStack для построения частных облаков и KeyVirt для виртуализации.
Задачи:
— Проводить встречи, презентации и демонстрации платформ
— Готовить и вести пилотные внедрения/PoC
— Формировать ТКП, описывать базовую архитектуру и оценивать стоимость реализации проекта
— Принимать участие в подготовке предпроектной документации: ТЗ, HLD и опросных листов
— Взаимодействовать с командами архитектуры, разработки и внедрения
Требования:
— Базовое понимание устройства современного ЦОД (серверы, сети, разные типы хранилищ)
— Понимание сетей на уровне концепций (L2/L3, VLAN/VXLAN)
— Понимание принципов работы с LLM
— Базовый опыт работы с Linux
— Понимание принципов виртуализации и облачных подходов
— Опыт работы с vmware или другими платформами виртуализации
— Понимание принципов устройства SDS (Ceph и др.)
— Знание архитектуры OpenStack и Kubernetes
Стек, используемый на проектах:
— Linux
— OpenStack
— oVirt
— VMware
— Kubernetes
— k0rdent
Условия:
— График работы 5/2 с возможностью гибридного формата
— Оформление по ТК РФ
— Бонусная система, включая проектные премии
— ДМС, программы психологической поддержки
— Компания оплачивает обучение и сертификацию
— Возможность профессионального и карьерного роста
О компании
ITKey - российская технологическая компания с 18-летней историей. Мы разрабатываем и внедряем решения для частных облаков и виртуализации, а также сопровождаем критически важную IT-инфраструктуру крупных корпоративных заказчиков. Основная экспертиза компании - OpenStack и IaaS-платформы.
Среди клиентов банки, телеком-операторы, ритейл, государственные структуры и компании из списка РБК-500. Часть клиентов работает с нами более 10 лет.
Ключевые продукты компании - KeyStack для построения частных облаков и KeyVirt для виртуализации.
Задачи:
- Проводить встречи, презентации и демонстрации наших платформ
- Готовить и вести пилотные внедрения/PoC
- Формировать ТКП- описывать базовую архитектуру и оценивать стоимость реализации проекта
- Принимать участие в подготовке предпроектной документации- ТЗ, HLD и опросных листов
- Взаимодействовать с командами архитектуры, разработки и внедрения
Требования:
- Базовое понимание устройства современного ЦОД (серверы, сети, разные типы хранилищ)
- Понимание сетей на уровне концепций (L2/L3, VLAN/VXLAN)
- Понимание принципов работы с LLM
- Базовый опыт работы с Linux
- Понимание принципов виртуализации и облачных подходов
- Опыт работы с vmware или другими платформами виртуализации
- Понимание принципов устройства SDS (Ceph, e.t.c)
- Знание архитектуры OpenStack и Kubernetes
Условия:
- График работы 5/2 с возможностью гибридного формата
- Оформление по ТК РФ
- Бонусная система, включая проектные премии
- ДМС, программы психологической поддержки
- Компания оплачивает обучение и сертификацию
- Возможность профессионального и карьерного роста
Задачи:
- разработка и поддержка Python-модулей, взаимодействующих с компонентами распределённой инфраструктуры
- написание unit-, интеграционных и end-to-end тестов
- участие в code review и соблюдение стандартов качества кода
- сборка и публикация пакетов (в том числе .deb/.rpm) для дистрибутивов Linux
- диагностика и устранение проблем в production-средах под Linux
- взаимодействие с командами DevOps и SRE для обеспечения стабильности и производительности решений.
Требования:
- понимание принципов работы гипервизоров и опыт взаимодействия с QEMU/KVM через API или CLI (например, через libvirt или напрямую)
- уверенное владение Linux: работа с systemd, journalctl, сетевым стеком, файловыми системами
- практический опыт работы с технологиями контейнеризации: Docker и/или Podman (включая написание Dockerfile, управление образами, настройку сети и volumes)
- опыт взаимодействия (или разработки) с любым из этого списка - OpenStack, Apache CloudStack, Proxmox VE, OpenNebula, oVirt
- опыт коммерческой разработки на Python от 5 лет
- глубокое понимание асинхронного программирования, многопоточности и IPC в Linux
- опыт работы с системами сборки пакетов (например, rpmbuild, mock, koji, fedpkg или аналоги)
- знание принципов CI/CD и опыт работы с Git, GitLab CI
- понимание принципов REST API, RPC и взаимодействия между сервисами
- опыт работы с virtualenv, pip, Poetry или аналогичными инструментами управления зависимостями.
Location: Office Based - London, UK
This is an opportunity for a prospective Linux Engineer/Administrator with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. You will be accountable for delivering technical support to our employees and customers, as well as facilitating AV support for office conferences and events. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at Canonical.
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder led, profitable and growing.
While our engineers regularly solve deeply interesting, complex technical problems - from triaging cloud environments to root-cause analysis on unseen Linux kernel crashes - this is fundamentally a role rooted in human connection. You will act as a trusted peer and technical guide to external engineering teams, translating intricate open-source challenges into clear, empathetic solutions. We are rapidly expanding and looking for brilliant problem solvers who are just as passionate about building strong, collaborative relationships with customers as they are about the next generation of Canonical solutions.
Location: Office Based in London, England.
The role entails
Empathetic Engagement: Partner directly with customers across remote sessions, ticketing,, and live conversations to deeply understand and resolve their technical roadblocks.
Collaborative Problem Solving: Work hand-in-hand with internal engineering teams and regional peer groups to bridge the gap between complex code fixes and real-world customer satisfaction.
True Ownership: Manage your support cases with a strong sense of personal integrity, ensuring commitments are honored and customer expectations are communicated transparently and predictably.
Ubuntu Lifecycle Guidance: Develop a rich understanding of the Ubuntu development process, empowering you to give customers clear, human context regarding timelines for engineering fixes.
Knowledge Advocacy: Author and maintain accessible knowledge base articles, ensuring lessons learned are shared openly to elevate the entire open-source community.
Operational Reliability: Participate in a regular weekend working rotation to maintain seamless, high-touch continuity of care for our global partners.
What are we looking for in you
Communication Excellence: Exceptional written and spoken English, with a natural ability to convey technical complexity clearly, warmly, and compellingly.
The Soft-Skill Edge: A genuine passion for helping people, paired with the emotional intelligence to navigate high-stakes technical situations with composure and empathy.
Academic Dedication: Exceptional academic track record from both high school and university.
Educational Background: An undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path.
On-Site Technical Leadership: Based in our state-of-the-art London, UK office, you will serve as a key technical support resource for our local teams and employees.
Driven Mindset: A proven track record of going above-and-beyond expectations to deliver meaningful, outstanding results for teams or customers.
Linux & Cloud Familiarity: A solid foundation in Linux systems, demonstrated through university projects, lab work, or personal exploration, with exposure to one or more of the following:
Virtualization & Cloud: Using KVM or OpenStack.
Containers: primarily Docker, LXD/LXC, or Kubernetes.
Storage Ecosystems: Block, object, and network storage technologies.
System Networking: Navigating bonding, firewalls, bridging, switching, or MTU tuning.
Analytical Curiosity: A strong troubleshooting mindset—the ability to look into stack traces or logs, identify OS/application-level bugs, and strategically guide the customer through next steps.
Development Fundamentals: Basic programming logic in any language to help parse code and collaborate effectively with Canonical Engineering teams.
What we offer colleagues
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
Distributed work environment with twice-yearly team sprints in person
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme
Opportunity to travel to new locations to meet colleagues
Priority Pass, and travel upgrades for long haul company events
About Canonical
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products.
Whatever your identity, we will give your application fair consideration.
Location: Office Based - London, UK
This is an opportunity to kickstart your career by joining Canonical. You will be working from our Canonical London Office and will be accountable for delivering technical support to our employees and customers, as well as facilitating AV support for office conferences and events. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at Canonical.
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder led, profitable and growing.
While our engineers regularly solve deeply interesting, complex technical problems - from triaging cloud environments to root-cause analysis on unseen Linux kernel crashes - this is fundamentally a role rooted in human connection. You will act as a trusted peer and technical guide to external engineering teams, translating intricate open-source challenges into clear, empathetic solutions. We are rapidly expanding and looking for brilliant problem solvers who are just as passionate about building strong, collaborative relationships with customers as they are about the next generation of Canonical solutions.
Location: Office Based in London, England.
The role entails
Empathetic Engagement:
Partner directly with customers across remote sessions, ticketing,, and live conversations to deeply understand and resolve their technical roadblocks.
Collaborative Problem Solving:
Work hand-in-hand with internal engineering teams and regional peer groups to bridge the gap between complex code fixes and real-world customer satisfaction.
True Ownership:
Manage your support cases with a strong sense of personal integrity, ensuring commitments are honored and customer expectations are communicated transparently and predictably.
Ubuntu Lifecycle Guidance:
Develop a rich understanding of the Ubuntu development process, empowering you to give customers clear, human context regarding timelines for engineering fixes.
Knowledge Advocacy:
Author and maintain accessible knowledge base articles, ensuring lessons learned are shared openly to elevate the entire open-source community.
Operational Reliability:
Participate in a regular weekend working rotation to maintain seamless, high-touch continuity of care for our global partners.
What are we looking for in you
Communication Excellence:
Exceptional written and spoken English, with a natural ability to convey technical complexity clearly, warmly, and compellingly.
The Soft-Skill Edge:
A genuine passion for helping people, paired with the emotional intelligence to navigate high-stakes technical situations with composure and empathy.
Academic Dedication:
Exceptional academic track record from both high school and university.
Educational Background:
An undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path.
On-Site Technical Leadership:
Based in our state-of-the-art London, UK office, you will serve as a key technical support resource for our local teams and employees.
Driven Mindset:
A proven track record of going above-and-beyond expectations to deliver meaningful, outstanding results for teams or customers.
Linux & Cloud Familiarity:
Practical, hands-on experience supporting Linux systems, with an exposure to three or more of the following:
Virtualization & Cloud:
Using KVM or OpenStack.
Containers:
primarily Docker, LXD/LXC, or Kubernetes.
Storage Ecosystems:
Block, object, and network storage technologies.
System Networking:
Navigating bonding, firewalls, bridging, switching, or MTU tuning.
Analytical Curiosity:
A strong troubleshooting mindset—the ability to look into stack traces or logs, identify OS/application-level bugs, and strategically guide the customer through next steps.
Development Fundamentals:
Basic programming logic in any language to help parse code and collaborate effectively with Canonical Engineering teams.
What we offer colleagues
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
Distributed work environment with twice-yearly team sprints in person
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme
Opportunity to travel to new locations to meet colleagues
Priority Pass, and travel upgrades for long haul company events
About Canonical
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products.
Whatever your identity, we will give your application fair consideration.
Location: Home based - EMEA
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder-led, profitable, and growing.
We are hiring a
Sales Enablement
leader to architect the growth journey for our global sales organization. At Canonical, sales enablement isn't just about onboarding; it’s about ensuring our teams can articulate the complex value of Ubuntu, OpenStack, and AI infrastructure to the world’s most sophisticated tech leaders. You will act as a trusted partner to identify, scope, and implement tooling and workflow improvements that drive efficiency and reduce friction in the sales process. You will sit at the intersection of Product, Marketing, and Sales, transforming high-level strategy into actionable field excellence.
If you are an experienced
leader
ready to lead global strategy, you will find a high-performance environment that challenges you. You will work with Sales Leadership to identify performance gaps, reduce ramp time, improve productivity and increase win rates. This is a high-visibility role where you will ensure our "distributed-first" workforce remains the sharpest in the industry.
Location:
These are EMEA-based remote roles.
The role entails
Lead enablement programs to drive continuous improvement in sales productivity and ramp time
Lead the design and execution of global sales enablement strategies to drive revenue growth
Provide coaching and mentoring that incorporates sales strategy, process and proven sales methodology
Drive the creation of advanced sales plays and competitive intelligence resources for enterprise markets
Collaborate and align cross-functionally with Sales, Revenue Operations, Product, Marketing, and all GTM teams to ensure enablement strategy supports broader organizational objectives
Own the end-to-end sales onboarding experience, ensuring new hires reach peak productivity rapidly
Identify and deliver training needs for Sales teams for continuous improvements
Collaborate with Product Management and Marketing to translate technical roadmaps into value-based sales narratives
Manage the sales enablement tech stack (CRM, LMS, etc.) to ensure tools are optimizing, not hindering, the sales process through right-time right-place delivery
Provide a framework to relevant teams to develop and maintain high-quality sales assets, including discovery guides, pitch decks, and battlecards
Facilitate live and virtual training sessions on advanced product features and sales techniques
Coordinate the logistics for global sales training events and twice-yearly "sprint" weeks
Monitor, report and act on the adoption and effectiveness of enablement initiatives using data-driven insights
Support the senior team in preparing reports for leadership and auditing sales documentation for accuracy
What we are looking for in you
Exceptional academic track record from both high school and university
Demonstrated experience coaching sales leaders and diagnosing business challenges to drive organizational improvement
Proficiency in a modern sales methodology such as MEDDPICC – able to coach leaders and sellers using this methodology
Ability to align and influence others, establish direction, achieve consensus, and execute
Experience building enablement programs from the ground up in emerging or high-growth markets
Track record of going above-and-beyond expectations to achieve outstanding results
Leadership and commitment to skills development and mentorship
Passion for technology evidenced by personal projects and initiatives
Excellent interpersonal skills, curiosity, flexibility, and accountability
Appreciative of diversity and effective in a multi-cultural, multi-national organization
Result-oriented, with a personal drive to meet commitments
Ability to travel internationally twice a year for company events up to two weeks long
Nice-to-have skills
Experience in sales enablement, technical training, or sales operations (level-dependent)
Proficiency with Salesforce, modern LMS platforms and project management tools (e.g. Jira)
Basic knowledge of cloud infrastructure (AWS, Azure, or GCP)
What we offer colleagues
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
Distributed work environment with twice-yearly team sprints in person
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Team Member Assistance Program & Wellness Platform
Opportunity to travel to new locations to meet colleagues
Priority Pass and travel upgrades for long-haul company events
About Canonical
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products.
Whatever your identity, we will give your application fair consideration.
Location: Home Based - APAC; Office Based - Beijing, China; Office Based - Taipei, Taiwan
Ubuntu is the most widely used Linux distribution in the world, delivering kernels across a vast matrix of versions, architectures, and configurations – with up to 15 years of security and maintenance commitments for Long Term Support (LTS) releases. Ensuring the quality and reliability of these kernels demands a dedicated, systematic approach to testing at scale.
The Canonical Kernel Team is looking for a Test Engineer to take ownership of our kernel testing strategy and infrastructure. You will design and maintain test plans covering functional correctness, stability, performance, and security. You will build and evolve automated test frameworks – including stress testing, fuzzing, code coverage analysis, and regression detection – that not only must remain effective across many concurrently supported kernel versions spanning years of maintenance, but must be able to scale with the high demand for Ubuntu kernels (currently more than 160 under active support).
The successful candidate will bring strong Python skills, familiarity with Linux kernel internals, and experience building test infrastructure that scales. You will work closely with kernel engineers to catch regressions early, validate fixes, and ensure every kernel we ship meets the highest standards of reliability.
Location:
This role will be based remotely in the APAC region, except for Taipei, Taiwan, and Beijing, China, which are office-based locations.
What your day will look like
Design, develop, and maintain comprehensive test plans covering functional correctness, stability, performance, and security for Ubuntu Linux kernels
Build and improve automated test infrastructure for continuous kernel quality validation across multiple kernel versions and architectures
Maintain long-lived test suites that evolve alongside Ubuntu’s many concurrently supported kernel versions spanning years of maintenance
Develop and maintain CI/CD pipelines for continuous kernel quality validation
Conduct performance benchmarking and regression detection across kernel releases
Measure and improve kernel code coverage, identifying gaps in test coverage and creating tests to address them
Execute and analyze stress tests covering CPU scheduling, memory management, I/O subsystems, networking, and filesystem workloads
Develop and maintain fuzzing harnesses to discover kernel vulnerabilities and reliability issues using tools such as syzkaller, Trinity, or custom fuzzers
Collaborate regularly and proactively with a globally distributed team
Contribute to upstream test suites and testing frameworks
Document test methodologies, results, and coverage gaps
What we are looking for in you
Significant programming experience in Python
Experience with test frameworks such as LTP, kselftest, xfstests, stress-ng, fio, or similar
Experience designing and executing system-level tests: functional, stress, performance, or regression testing
Familiarity with CI/CD systems (Jenkins, GitHub CI, or similar)
Experience maintaining test suites over long periods, adapting to evolving software across multiple supported versions
Familiarity with Linux (Ubuntu or Debian preferred but not required), Linux kernel internals and subsystems
Experience with Linux systems administration and automation
Solid background with git
Well-organized, self-starting and able to deliver to fixed schedules
Professional written and spoken English with excellent communication skills
Ability to travel twice a year, for company events up to two weeks each
Additional skills that you might also bring
Familiarity with kernel fuzzing tools and techniques (e.g. syzkaller, Trinity, AFL, or custom harnesses)
Experience with code coverage instrumentation (e.g. gcov, kcov, LLVM source-based coverage)
Knowledge of kernel tracing and observability tools (e.g. ftrace, perf, bpftrace, eBPF)
Familiarity with static analysis tools (e.g. sparse, smatch, Coccinelle) as part of a testing workflow
Experience with fault injection frameworks (e.g. failslab, fail_make_request) for reliability testing
Prior experience with test infrastructure at scale (provisioning, orchestration, result aggregation)
Experience with Ubuntu/Debian packaging or Snap
Knowledge of virtualization technologies (KVM, QEMU) and container runtimes
Cloud infrastructure experience (AWS, GCP, Azure, or OpenStack)
Prior involvement with open source testing communities or projects
What we offer you
Your base pay will depend on various factors including your geographical location, level of experience, knowledge and skills. In addition to the benefits above, certain roles are also eligible for additional benefits and rewards including annual bonuses and sales incentives based on revenue or utilisation. Our compensation philosophy is to ensure equity right across our global workforce.
In addition to a competitive base pay, we provide all team members with additional benefits, which reflect our values and ideals. Please note that additional benefits may apply depending on the work location and, for more information on these, you can ask in the later stages of the recruitment process.
Fully remote working environment - we’ve been working remotely since 2004!
Personal learning and development budget of 2,000USD per annum
Annual compensation review
Recognition rewards
Annual holiday leave
Parental Leave
Employee Assistance Programme
Opportunity to travel to new locations to meet colleagues at ‘sprints’
Priority Pass for travel and travel upgrades for long haul company events
About Canonical
Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.
Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products.
Whatever your identity, we will give your application fair consideration.
#LI-remote
Location: Home Based - Americas; Home based - EMEA
This is an opportunity to run the worldwide Telco Field Engineering business, helping customers understand and implement Canonical's open source solutions in public clouds and in their own data centers. We work across the entire spectrum of cloud offerings, from Ubuntu itself to virtualisation and private cloud, Kubernetes, and the implementation of sophisticated open source solutions such as MLops platforms, data platforms and more. The Telco department is composed of three regional teams (APAC, EMEA and AMER).
We believe that Engineering Directors should be outstanding engineers themselves. They should feel completely at home troubleshooting technical issues and having technical presales conversations with customers. They should contribute to project delivery themselves, but know that the technical contributions they bring are far less significant than their ability to shape the whole team’s direction, focus and delivery. We grow management skills and train engineers, who are interested in soft skills, to be managers.
We believe that open source is just starting to transform the tech sector and enterprise compute. Our goal is to make open source easier, more reliable and more secure for deployment and development. We strive to be the provider of ‘most software to most companies’. To deliver on that ambition, our engineers are carefully selected from the applicants across the globe. We select for brilliance and motivation to take open source to the next level. Our engineering managers help teams achieve more than they realised they could, and feel proud of the result.
The role of a Telco Field Engineering Director at Canonical
The Field Engineering department is our team of cloud solutions architects at Canonical, working directly with our customers, designing private and public cloud solutions fitting their workload needs. The portfolio of products includes on-premise cloud solutions such as Openstack, MicroCloud and Ceph, and solutions that could be deployed either on-premises or in public clouds such as Kubernetes, Kubeflow, Spark, PostgreSQL, etc. The team works hands-on with the technologies by deploying, testing and handing over the solution to our support or managed services team at the end of a project. Managers and team members also take part in presales conversations to provide technical advice during the sales process.
Within the Field Engineering department, there are multiple focused teams : the Cloud/DC team, the Alliances/Partners team, the IoT team, and the Telco team.
The telco industry is moving to software-defined services. This transformation is driven by open source software, cloud computing and the move to VNF / CNF approaches. Canonical Ubuntu is a key platform for telco innovation, and we are growing our team of specialists who work in the industry to accelerate the change.
Canonical enables operators and communications service providers to embrace this new world, with a focus on platforms such as Ubuntu, OpenStack, and Kubernetes, and reusable, high quality automation for operations at scale.
A Cloud Field Engineering Director is responsible for driving the strategy in presales and delivery for our telco customers. The ability to develop engineering talent, to represent your team from a technical perspective, and to drive collaboration with other teams and customers are all critical to success in this role. You are also expected to actively participate in technical presales to help our department achieve our quarterly goals.
Location:
This role will be home based, managing teams in worldwide.
What your day will look like
Lead and develop managers and teams of Field engineers in the areas of Presales and Professional Services
Solve customer problems by promoting our technologies and being a trusted advisor
Work remotely in a single major time zone
Coach, mentor, and offer career development feedback
Identify and measure team health indicators
Implement disciplined engineering processes
Represent your team and product to stakeholders, partners, and customers
Develop and evangelise great engineering and organisational practices
Plan and manage progress on agreed goals and projects
Be an active part of the leadership team, collaborating with other leaders
What we are looking for in you
A thorough technical understanding of the telco NFVi (VIM), NFVO, VNFM and MEC space and key telco cloud infrastructure technologies like CPU Pinning, NUMA, SR-IOV, DPDK, etc
Familiarity with telco architecture and industry standards
Working knowledge of at least one of the following domains: Mobile Packet Core (4G/5G), Private Network, Radio Access Network (RAN), Voice, IP Backbone, VAS or OSS/BSS
Knowledge of cloud computing concepts & technologies, such as Kubernetes, Openstack, AWS, GCP, Azure, Ceph, etc.
Practical knowledge of Linux and networking
Experience in technical presales
You are a dynamic person who loves to jump in new projects and interact with people
Excellent verbal and written communication skills in English
Passion and a track record of developing and growing people
Experience in leading, coaching and mentoring engineers and managers
Organised and able to ensure your team delivers timely, high quality results
An exceptional academic track record from high school and, preferably, university as well
Willingness to travel up to 25% of the time. Field Engineers attend internal company events, external tech events and customer meetings.
Additional skills that you might also bring
Second language - Spanish or French preferred
Python knowledge
Experience collaborating with external partners
Experience collaborating with several internal teams and providing stakeholder feedback for engineering roadmaps
Understanding of AI and machine learning concepts, including sovereign AI, and their potential applications in telco environments, such as network optimization, predictive maintenance, unified communication, and customer experience improvement
Exposure to frameworks such as 3GPP, TM Forum ODA, eTOM, ETSI NFV, ONAP, O-RAN, or similar is a plus
What we offer you
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
Distributed work environment with twice-yearly team sprints in person
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme
Opportunity to travel to new locations to meet colleagues from your team and others
Priority Pass for travel and travel upgrades for long haul company events
About Canonical
Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.
Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products.
Whatever your identity, we will give your application fair consideration.
#LI-remote
О РОЛИ
Ищем опытного инженера для работы в DataDev. Основной фокус — поддержка и развитие инфраструктуры, автоматизация CI/CD пайплайнов и эксплуатация сложных MPP-систем. Нам важен глубокий опыт администрирования баз данных и понимание сетевых моделей Kubernetes.
ВАШИ КЛЮЧЕВЫЕ ЗАДАЧИ
— Automation: Разработка скриптов и средств мониторинга на Python/Golang, автоматизация рутинных процессов.
— CI/CD: Разработка и поддержка пайплайнов, подготовка deployment-приложений для кластеров.
— Infrastructure: Настройка, мониторинг и оптимизация MPP-систем (GreenplumDB/ArenadataDB).
— Incident Management: Решение типовых задач и обработка инцидентов совместно с архитекторами.
— Knowledge Base: Наполнение базы знаний и документирование технических решений.
ЧТО МЫ ЖДЕМ ОТ ВАС
— Опыт: 5+ лет в DevOps/System Administration (Linux).
— Kubernetes: Понимание сетевых (CNI, Ingress, Istio) и сторадж-моделей (CSI).
— Stack: Уверенная работа с Ansible, Docker, Git и брокерами сообщений (Kafka, Rabbit, Redis).
— Database Expert: Опыт эксплуатации Greenplum/ArenadataDB (backup/restore, gpupgrade, мониторинг).
— Networking: Твердое понимание TCP/IP, UDP, NAT, DNS и HTTP.
— Clouds: Опыт работы с VK Cloud, YandexCloud, OpenStack или AWS.
ЧТО МЫ ПРЕДЛАГАЕМ
— Полностью удаленный формат работы.
— Масштабные задачи на стыке Big Data и системной инженерии.
— Работа в команде экспертов с прозрачными процессами.
Location: Office Based - London, UK
This is an opportunity to kickstart your career by joining Canonical. You will be working from our Canonical London Office and will be accountable for delivering technical support to our employees and customers, as well as facilitating AV support for office conferences and events. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at Canonical.
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder led, profitable and growing.
While our engineers regularly solve deeply interesting, complex technical problems - from triaging cloud environments to root-cause analysis on unseen Linux kernel crashes - this is fundamentally a role rooted in human connection. You will act as a trusted peer and technical guide to external engineering teams, translating intricate open-source challenges into clear, empathetic solutions. We are rapidly expanding and looking for brilliant problem solvers who are just as passionate about building strong, collaborative relationships with customers as they are about the next generation of Canonical solutions.
Location: Office Based in London, England.
The role entails
Empathetic Engagement:
Partner directly with customers across remote sessions, ticketing,, and live conversations to deeply understand and resolve their technical roadblocks.
Collaborative Problem Solving:
Work hand-in-hand with internal engineering teams and regional peer groups to bridge the gap between complex code fixes and real-world customer satisfaction.
True Ownership:
Manage your support cases with a strong sense of personal integrity, ensuring commitments are honored and customer expectations are communicated transparently and predictably.
Ubuntu Lifecycle Guidance:
Develop a rich understanding of the Ubuntu development process, empowering you to give customers clear, human context regarding timelines for engineering fixes.
Knowledge Advocacy:
Author and maintain accessible knowledge base articles, ensuring lessons learned are shared openly to elevate the entire open-source community.
Operational Reliability:
Participate in a regular weekend working rotation to maintain seamless, high-touch continuity of care for our global partners.
What are we looking for in you
Communication Excellence:
Exceptional written and spoken English, with a natural ability to convey technical complexity clearly, warmly, and compellingly.
The Soft-Skill Edge:
A genuine passion for helping people, paired with the emotional intelligence to navigate high-stakes technical situations with composure and empathy.
Academic Dedication:
Exceptional academic track record from both high school and university.
Educational Background:
An undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path.
On-Site Technical Leadership:
Based in our state-of-the-art London, UK office, you will serve as a key technical support resource for our local teams and employees.
Driven Mindset:
A proven track record of going above-and-beyond expectations to deliver meaningful, outstanding results for teams or customers.
Linux & Cloud Familiarity:
Practical, hands-on experience supporting Linux systems, with an exposure to three or more of the following:
Virtualization & Cloud:
Using KVM or OpenStack.
Containers:
primarily Docker, LXD/LXC, or Kubernetes.
Storage Ecosystems:
Block, object, and network storage technologies.
System Networking:
Navigating bonding, firewalls, bridging, switching, or MTU tuning.
Analytical Curiosity:
A strong troubleshooting mindset—the ability to look into stack traces or logs, identify OS/application-level bugs, and strategically guide the customer through next steps.
Development Fundamentals:
Basic programming logic in any language to help parse code and collaborate effectively with Canonical Engineering teams.
What we offer colleagues
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
Distributed work environment with twice-yearly team sprints in person
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme
Opportunity to travel to new locations to meet colleagues
Priority Pass, and travel upgrades for long haul company events
About Canonical
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products.
Whatever your identity, we will give your application fair consideration.
Location: Home Based - APAC
The role of an Enterprise Customer Success Manager at Canonical
Customer success is a fairly new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. By clearly understanding their customer’s objectives, the CSM can align expectations, suggest a large range of additional services or product capacity to increase loyalty, alleviate any pain points, and help draw and deliver on an appropriate collaboration roadmap.
We are growing our Customer Success team to continue to offer thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To provide the appropriate level of focus for every customer, in their native language and with excellent English for any internal interaction, CSMs are specialized in one of the following motions:
Mass - small and medium businesses starting their journey with Canonical
Focus - strategic and Enterprise customers
Step Growth - a selection of high-potential customers
All CSMs contribute to business support at the company level for all remaining, not-yet-assigned customers (Digital), including our Store customers, through campaign management and customer requests.
Location: This role will be based remotely in the APAC region.
What your day will look like
Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
Coordinate complex projects in interaction with developers, IT managers and decision makers from various industries.
Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives.
Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.
Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams
Serve as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documentation, processes and people to improve customer satisfaction and retention.
Supporting customers through reactive ticket requests.
Create campaigns targeting multiple customers through digital touch-points and activities.
What we are looking for in you
The ideal candidate would display impeccable customer-facing skills and a passion for cloud and data centre infrastructure technologies. We are also looking for:
Native Japanese level required with excellent command of English, both mandatory
Minimum 5 years of work experience with a strong background in IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT.
Excellent presentation skills with the ability to guide a conversation about complex software.
Experience building and improving internal processes while maintaining timely delivery to customer-related projects.
A true team player capable of interacting with all departments and at all levels, both internally and externally.
Knowledge of agile methodologies.
Additional skills that you might also bring
Experience with Salesforce, Jira and CRMs
What we offer you
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
Distributed work environment with twice-yearly team sprints in person - we’ve been working remotely since 2004!
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme
Opportunity to travel to new locations to meet colleagues from your team and others
Priority Pass for travel and travel upgrades for long haul company events
About Canonical
Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.
Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products.
Whatever your identity, we will give your application fair consideration.
#LI-remote
Location: Home based - EMEA
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder led, profitable and growing.
We are hiring a Usability Engineer for our Design Team.
User Science is an evolving design discipline at Canonical. While we have long incorporated diverse research on user needs into our products, the mission of the newly formed User Science team is to expand beyond traditional models of UX research, integrating user needs end-to-end in development processes and quality standards across the company.
This mission requires skillful advocacy as well as organizational learning and change. As process pioneers, we draw insights from others, foster collaborative user research cultures, and constantly innovate with frameworks and standards.
Location:
This role will be based remotely in the EMEA region.
The role entails
Collecting and synthesizing user data: Developing user insights in diverse formats, scientifically analyzing data from A/B tests, usability studies, and other methodologies to create compelling findings.
Prototyping for impact: Building lightweight prototypes, data visualization dashboards, or automation scripts to enhance broader consumption of research.
Responding to audience needs: Calibrating research presentations with sensitivity and precision in a highly technical environment, understanding what level of depth is right for each stakeholder.
Promoting a data-informed culture: Working closely with process, product, and engineering teams to integrate user research into existing decision-making flows.
Building research scalability and interoperability: Strengthening research ops infrastructure, making key methodologies more accessible, actionable, and repeatable.
Fostering a learning culture: Contribute to the evolving definition of User Science through user-centered training, resource development, and outreach.
What we are looking for in you
Exceptional academic track record from both high school and university
Bachelor’s or Master’s degree in a related field such as Design, Engineering, Data Science or similar, or a compelling narrative about your alternative chosen path.
User research expertise: Proficiency in both qualitative and quantitative user research methodologies, including user interviews, usability testing, A/B testing, surveys, and data analysis.
Tinkerer mindset: A passion for hacking, exploring, and building creative solutions, whether through technical prototyping, scripting, or research tooling.
A degree of technical fluency: Ability to quickly pick up technical concepts, engage deeply with engineering and process optimization teams, and contribute to cross-functional discussions.
A talent for optimization: A strong alignment towards building research ops, systematizing best practices, and creating frameworks for broader knowledge-sharing.
Finely tuned communication skills: Impeccable verbal and written communication abilities, characterized by warmth, precision, and a commitment to maintaining high-quality standards.
Portfolio: A robust portfolio showcasing a range of user research, design, or engineering projects that show a talent for exploration, optimization, and transforming insights into action.
Nice to have skills
Experience with Linux.
Some conceptual knowledge of container tech (such as LXD, Docker, Kubernetes), OpenStack deployment or operations, or public or private cloud management.
Some experience with or interest in data analysis frameworks in Python (e.g. pandas, seaborn), R, MATLAB or similar.
A proven track record of contributing to Open Source projects or communities.
A passion for aesthetics, visualization, or design.
What we offer you
Your base pay will depend on various factors including your geographical location, level of experience, knowledge and skills. In addition to the benefits below, certain roles are also eligible for additional benefits and rewards including annual bonuses and sales incentives based on revenue or utilisation. Our compensation philosophy is to ensure equity right across our global workforce.
In addition to a competitive base pay, we provide all team members with additional benefits, which reflect our values and ideals. Please note that additional benefits may apply depending on the work location and, for more information on these, you can ask in the later stages of the recruitment process.
Fully remote working environment - we’ve been working remotely since 2004!
Personal learning and development budget of 2,000USD per annum
Annual compensation review
Recognition rewards
Annual holiday leave
Parental Leave
Employee Assistance Programme
Opportunity to travel to new locations to meet colleagues at ‘sprints’
Priority Pass for travel and travel upgrades for long haul company events
About Canonical
Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.
Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products.
Whatever your identity, we will give your application fair consideration.
#LI-remote
Гибрид
middle
Москва
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ОфисOffice Based - London, UK
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ОфисOffice Based - London, UK
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УдалённоHome based - EMEA
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Home Based - APAC; Office Based - Beijing, China; Office Based - Taipei, Taiwan
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УдалённоHome Based - Americas; Home based - EMEA
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ОфисOffice Based - London, UK
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УдалённоHome Based - APAC
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УдалённоHome based - EMEA
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Все вакансии в одном месте — страница 2 · Job Hunters
