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Location: Portugal Workplace: remote About Intermedia Are you looking for a company where YOUR VOICE is heard? Where can you MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back! While primarily remote , this role requires occasional visits to the office in Coimbra or in Aveiro. We plan to open an office in Porto in the future. This approach gives team members the flexibility to work remotely while also coming together in the office for collaboration and teamwork. Are you ready to make your mark? About the Role In this role, you will solve challenging frontend engineering problems involving real-time conversations, dynamic interactions and embedded experiences. As a senior technical contributor, you will influence frontend architecture and technical direction, lead complex initiatives from design through production, and help establish engineering standards and patterns that can scale across Intermedia's digital channels. What You Will Be Doing • Design, develop, test, and maintain high-quality web applications and frontend capabilities that power interactions. • Develop reusable web components and frontend capabilities that allow digital experiences to be embedded across Intermedia products and customer-facing websites. • Build responsive experiences for real-time including streaming responses, typing and processing states, long-running operations, errors, and interruptions. • Develop user experiences that clearly communicate actions, status, results, limitations, and requests for additional information. • Build interaction patterns that support rich conversational experiences beyond text, including structured content, forms, actions, links, files, and other interactive elements. • Develop experiences that support effective transitions and handoffs. • Partner with ML and backend engineers to define APIs, events, data contracts, and interaction patterns required to support digital experiences. • Collaborate closely with Product and UX to translate customer needs and design into intuitive product experiences. • Help define frontend architecture and reusable patterns digital experiences across web channels. • Design solutions that support configuration and customization of digital experiences while maintaining consistent engineering and UX standards. • Optimize applications for performance, responsiveness, scalability, and reliability across browsers, devices, network conditions, and customer environments. • Ensure digital experiences meet appropriate accessibility and inclusive design standards. • Design frontend applications with appropriate consideration for authentication, authorization, privacy, security, and protection of sensitive information. • Build appropriate analytics, telemetry, monitoring, logging, and observability into digital experiences. • Use product and operational data to identify performance issues and opportunities to improve the user experience. • Lead technical design discussions and provide guidance on complex frontend engineering decisions. • Conduct code and design reviews and help establish strong standards for frontend architecture, code quality, testing, performance, and maintainability. • Troubleshoot complex production issues spanning frontend applications, APIs, real-time interactions, and enabled experiences. • Mentor and coach engineers and contribute to raising frontend engineering capabilities across the team. • Lead complex frontend initiatives from concept and technical design through implementation, deployment, and continuous improvement. • Stay current with emerging technologies and engineering approaches related to frontend development and conversational interfaces. What You Will Bring to the Role • Bachelor's degree in Computer Science, Software Engineering, or a related technical field, or equivalent practical experience. • 8+ years of professional software engineering experience, with significant experience developing sophisticated frontend applications. • Deep proficiency in JavaScript and/or TypeScript and modern frontend frameworks such as React or Angular. • Strong knowledge of HTML, CSS, responsive design, browser technologies, and modern web application architecture. • Demonstrated experience designing and building complex, interactive web applications used in production environments. • Strong understanding of frontend architecture, component design, state management, application performance, and maintainability. • Experience designing reusable frontend components, libraries, or application frameworks. • Experience integrating frontend applications with RESTful APIs, asynchronous services, and distributed backend systems. • Experience building real-time, asynchronous, or event-driven user experiences. • Strong understanding of automated frontend testing and modern software engineering practices. • Experience designing applications for performance, scalability, reliability, and production support. • Strong understanding of web accessibility, responsive design, browser compatibility, and frontend security. • Experience with CI/CD, source control, code reviews, observability, and modern software delivery practices. • Demonstrated ability to independently lead complex technical initiatives from design through production. • Strong problem-solving skills and the ability to navigate ambiguous and evolving technical requirements. • Experience providing technical guidance, code review, or mentorship to other engineers. • Strong communication and collaboration skills with the ability to influence technical decisions and work effectively across Product, UX, frontend, backend, ML, and platform teams. • Working understanding of Agile development methodologies and frameworks. Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location: Portugal Workplace: remote About Intermedia Are you looking for a company where YOUR VOICE is heard? Where can you MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back! While primarily remote , this role requires occasional visits to the office in Coimbra or in Aveiro. We plan to open an office in Porto in the future. This approach gives team members the flexibility to work remotely while also coming together in the office for collaboration and teamwork. Are you ready to make your mark? About the Role In this role, you will design and build the backend services and capabilities that enable users to create, configure, test and deploy. You will work closely with frontend engineers, AI/ML engineers, product managers, UX designers, and platform teams to bring Agent Studio capabilities from concept through production. You will develop the services behind agent configuration, orchestration, integrations, testing, deployment, and lifecycle management while ensuring the platform meets enterprise expectations for performance, reliability, security, and scalability. This is a great opportunity for an experienced backend engineer who enjoys solving complex technical problems, building extensible products, and creating intuitive ways for users. What You Will Be Doing • Design, develop, test, and maintain scalable backend services and APIs • Build capabilities that enable users to create, configure, test and deploy. • Build APIs and service interfaces that enable intuitive user experiences and reliable interaction between frontend and backend services. • Develop mechanisms for managing configurations, versions, state, context, tools, permissions, and other runtime components. • Build services that enable to securely interact with Intermedia products, enterprise applications, APIs, data sources, and external services. • Collaborate closely with frontend engineers and UX teams to translate complex capabilities into intuitive product experiences. • Work with product managers to translate customer needs and requirements into scalable technical solutions. • Contribute to technical design decisions for agent orchestration, configuration management, workflow execution, integrations, and supporting backend services. • Build capabilities that allow users to test, evaluate, troubleshoot, and refine before and after deployment. • Develop reliable mechanisms for handling execution, errors, retries, timeouts, and other runtime conditions. • Design appropriate controls for authentication, authorization, permissions, and secure access to tools, models, services, and data. • Design for scalability, reliability, performance, observability, and fault tolerance across services. • Write high-quality, readable, testable code that follows established engineering standards and best practices. • Participate in code and design reviews and contribute to strong engineering and quality practices across the team. • Troubleshoot and resolve complex issues across backend services, workflows and integrations. • Build monitoring, logging, testing, and observability into production services to support reliable agent execution and product operations. • Collaborate with DevOps, and infrastructure teams to support reliable deployment and operation. • Stay current with emerging technologies and engineering approaches related backend engineering, and distributed systems. • Participate in continuous improvement initiatives that enhance product quality, reliability, developer productivity, and engineering efficiency. What You Will Bring to the Role Bachelor's degree in Computer Science, Software Engineering, or a related technical field, or equivalent practical experience. • 4–7 years of professional software engineering experience, with demonstrated experience developing backend applications and services. • Strong proficiency in one or more backend programming languages and associated frameworks. • Experience designing and developing RESTful APIs, microservices, or other serviceoriented applications. • Solid understanding of software design principles, data structures, algorithms, and distributed systems concepts. • Experience working with relational and/or NoSQL databases. • Experience building and supporting scalable, reliable production applications. • Experience integrating applications with internal and external APIs, services, and data sources. • Experience designing backend services that support complex, interactive product experiences. • Working knowledge of cloud platforms such as AWS or Azure and cloud-native application architectures. • Familiarity with automated testing, CI/CD, source control, and modern software development practices. • Understanding of monitoring, logging, observability, and production support practices. • Strong problem-solving skills and the ability to independently investigate and resolve complex technical issues. • Ability to work effectively in an environment where technologies, product requirements, and technical approaches are evolving rapidly. • Strong communication and collaboration skills with the ability to work effectively across backend, frontend, AI/ML, Product, UX, and platform teams. • Working understanding of Agile development methodologies and frameworks. Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location: Portugal Workplace: remote *ALL CANDIDATES MUST BE LOCATED IN PORTUGAL* About Intermedia Are you looking for a company where YOUR VOICE is heard? Where can you MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back! While primarily remote, this role requires occasional visits to the office in Coimbra or in Aveiro. We plan to open an office in Porto in the future. This approach gives team members the flexibility to work remotely while also coming together in the office for collaboration and teamwork. Are you ready to make your mark? About the Role We are looking for a Site Reliability Engineer (SRE) to improve the reliability of our AI and analytics platforms and the services that depend on them. As Intermedia expands its global product deployments, this role will strengthen SRE practices across production infrastructure, data pipelines, machine-learning services, customer-facing analytics, and AI-powered Voice and Unified Communications capabilities. You will partner with AI, data, product, and platform teams to build scalable, observable systems that deliver dependable insights and resilient customer experiences. What you will be doing: Run and improve production environments that support AI and AI workloads, data pipelines, analytics applications, and customer-facing services. Build software and automation to manage cloud infrastructure, data platforms, model-serving infrastructure, and application services. Define and measure service level indicators, service level objectives, and error budgets for AI and analytics services, including availability, data freshness, pipeline completion, and inference latency. Build end-to-end observability that correlates metrics, logs, and traces with data-quality signals, AI-service performance, and customer impact. Monitor and optimize the reliability, performance, capacity, and cost of batch and streaming workloads, analytics queries, and inference services. Partner with data engineering and machine-learning teams to make ingestion, transformation, feature, training, deployment, and reporting workflows production-ready. Automate CI/CD and production-readiness checks for data pipelines, model and prompt releases, schema changes, analytics applications, and dashboards. Detect and resolve data-quality incidents involving missing, stale, delayed, or anomalous data, schema drift, and broken lineage or dependencies. Design and test graceful degradation, dependency isolation, retry and fallback patterns, and recovery procedures for impaired AI, data, or downstream services. Improve the reliability of AI-powered Voice and Unified Communications capabilities such as speech recognition, transcription, summarization, intelligent routing, conversational assistance, and text-to-speech. Establish operational monitoring for model and AI-service behavior, including latency, throughput, error rates, drift indicators, and changes in output quality. Plan capacity and run performance, load, and resilience tests across compute-intensive AI workloads, distributed data processing, and analytics services. Lead incident response and post-incident improvement for AI and analytics services, using measurable actions to reduce recurrence and recovery time. Support secure and reliable access to cloud storage, processing, and query services used by analytics products and internal decision-making. Reduce operational toil and improve engineering productivity through platform tooling, runbooks, self-service automation, and clear operational standards. What you will bring to the role: Bachelor's degree in computer science, data engineering, software engineering, or another technical or scientific discipline, or equivalent practical experience. 4-7 years of experience in production operations, systems engineering, SRE or DevOps, software deployment, and maintenance of distributed production systems. Experience with cloud infrastructure, containers, Kubernetes, distributed systems, and scalable compute and storage services. Experience operating data processing, orchestration, storage, or analytics technologies, such as Kafka, Spark, Airflow, dbt, data warehouses, or comparable cloud services. Ability to use metrics, logs, traces, data-quality checks, freshness indicators, lineage, and service-level indicators to diagnose complex production issues. Experience with CI/CD, DataOps or MLOps practices, automated testing, controlled rollout, and rollback of data and AI service changes. Strong troubleshooting skills across Linux, applications, networks, APIs, data pipelines, and distributed service dependencies, with attention to security and access controls. Strong analytical problem-solving and cross-functional communication skills, with a proactive approach to reliability, performance, and continuous improvement. Diversity Inclusion and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location: Portugal Workplace: remote While primarily remote , this role requires occasional visits to the office in Coimbra or in Aveiro. We plan to open offices in Porto in the future. This approach gives team members the flexibility to work remotely while also coming together in the office for collaboration and teamwork. Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE ? Do you THRIVE in a FAST-PACED work environment? Do you wake up every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER ? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back! About the Role We are looking for a talented Software Engineer with a strong focus on data to join our engineering team. This role is ideal for someone who thrives at the intersection of software engineering and data, with the skills to build high-performance, scalable microservices in Java (Spring Boot) and work deeply with SQL-based data systems. You’ll be instrumental in designing and building modern, cloud-first services that interact with large volumes of data, while also navigating and improving upon legacy systems. If you enjoy solving complex data problems through robust backend services and want to help modernize our platform, we want to hear from you. What you will be doing: Design and develop scalable microservices and APIs using Java and Spring Boot Build services that support high-volume data ingestion, processing, and access Integrate backend services with both modern cloud data platforms and legacy systems Write and optimize SQL queries and stored procedures to support application features and data pipelines Collaborate with Data Engineers, Analysts, and Product teams to deliver high-quality, well-tested solutions Ensure data integrity, availability, and performance across systems Participate in code reviews, architecture discussions, and CI/CD processes Write unit, integration, and data tests to support reliable delivery Contribute to system modernization efforts, replacing legacy components with scalable cloud-native services Deploy and manage services in containerized environments using Kubernetes and Helm What you will bring to the role: 5+ years of experience in backend software engineering or data-focused software development Strong programming skills in Java with Spring Boot for microservices development Solid understanding of SQL and relational database design, performance tuning, and data modeling Experience building and consuming RESTful APIs Familiarity with ETL/ELT concepts and data integration techniques Proficient in working with CI/CD pipelines and Git-based version control Experience with unit testing frameworks (e.g., JUnit, Mockito) and integration testing Hands-on experience deploying applications in Kubernetes environments using Helm charts Practical experience with Snowflake and dbt is desirable Exposure to cloud platforms (AWS, Azure, or GCP) and infrastructure-as-code is a plus Knowledge of messaging or event streaming tools (e.g., Kafka, RabbitMQ) is a bonus Strong communication skills, able to collaborate across data and software engineering teams Adaptable in a hybrid environment with both legacy and modern systems A pragmatic mindset for delivering production-quality software while reducing technical debt Comfortable working with ambiguity and legacy codebases Passion for automation, performance optimization, and clean architecture Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

Location: United States Workplace: hybrid ABOUT INTERMEDIA Intermedia is a leading provider of Intelligent Cloud Communications, bringing together voice, video, collaboration, contact center, AI-enabled capabilities, and security into a seamless, enterprise-grade platform. Our technology helps organizations connect smarter, work better, and stay secure—leveraging intelligence and automation to improve how businesses communicate. At Intermedia, your voice matters. We move fast, hold ourselves accountable, and genuinely have each other’s backs. Many of our people have built long, meaningful careers here—10, 15, even 20+ years—because they’re challenged, trusted, and empowered to make an impact. If you thrive in a high-growth, technology-driven environment and love building world-class teams, we’d love to meet you. Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you. Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s backs! Are you ready to make your mark? What you'll do Reporting directly to the Chief Financial Officer based out of our corporate Headquarters in the Peninsula (San Francisco Bay Area), CA, the VP, Corporate Controller is responsible for leading Intermedia’s global accounting organization and ensuring the integrity of the company’s financial reporting and operations. This executive will be an integral member of the CFO’s Leadership team. You will oversee accounting, GAAP financial reporting, audit, revenue accounting and operations, internal controls, and direct/indirect tax functions. As a key member of the CFO’s leadership team, this individual will provide strategic guidance and insights that support growth, operational excellence, and enterprise-wide value-creation initiatives. What you’ll do: Lead all global accounting operations, ensuring accurate, timely, and GAAP-compliant financial reporting.  Drive a disciplined monthly, quarterly, and annual close process while maintaining a strong internal control environment.  Work in partnership with the VP, Finance Transformation and VP, Strategic Finance to drive to a “zero day close” Oversee external audits, regulatory compliance, and direct/indirect tax function Maintain all necessary accounting policies, systems of record, and related controls. Ensure that records are maintained in accordance with generally accepted accounting principles (GAAP) Support acquisition due diligence, integrations, and other strategic corporate initiatives Demonstrate technical accounting expertise by proactively navigating new accounting standards and implementation to enhance the usability of the Company’s GAAP financial statements Prepare annual financial projections (under GAAP) for P&L, Balance Sheet, and Cash Flow Statement, in partnership with Intermedia’s VP, Strategic Finance and FP&A team Be accountable for the development and maintenance of process documentation that will provide a foundation for AI-enabled efficiency gains across the CFO organization Partner with the CFO and Executive Leadership Team on financial strategy, business performance, and enterprise decision-wide value creation initiatives Develop and mentor a high-performing global accounting team (including FTEs, and specialist 3rd-party providers where applicable) while fostering a culture of accountability and continuous improvement What you'll bring You are a thoughtful accounting and finance leader who balances technical excellence with gravitas in how you communicate with your stakeholders. You enjoy building organizations, developing people, and improving how work gets done. You bring executive presence, strong judgment, and a continuous improvement mindset, with a passion for leveraging technology to create scalable, efficient finance operations. Proven managerial/supervisory experience, with ability to lead, guide, and mentor a team of direct reports and external 3rd-party specialist advisors Exceptional analytical, critical thinking, and problem solving skills Excellent written and verbal communication skills, with demonstrated ability to produce executive-ready written deliverables Excellent organizational skills Demonstrated experience supporting businesses through periods of rapid international expansion Intellectual curiosity, especially with respect to the application of AI, machine learning, and automation to financial, accounting, and operational processes Team player mindset; willing to pitch in as needed in support of colleagues and the broader team’s objectives and success BACKGROUND & EXPERIENCE BS/Accounting or Finance degree from a four-year accredited university CPA (inactive is fine) 15+ years progressive accounting management experience with some Big-Four experience Industry experience - Software, SaaS, Unified Communications and/or Telecom Strong expertise in U.S. GAAP, financial reporting, internal controls, and audit leadership Solid working knowledge of SOX compliance requirements Strong experience in accounting for consolidations and other business combinations Experience with international and multi-currency accounting Experience managing debt / a leveraged capital structure Experience partnering with executive leadership to support business growth and operational excellence Proven success building and developing high-performing teams Bonus points MBA or other relevant Master’s Degree Certified Management Accountant (CMA) credential A belt (of some color) in Lean Six Sigma Project Management Professional (PMP) certification Expertise in U.S. and international telecommunications, sales, and use tax matters You are able to give a compelling example of how you’ve architected a Chart of Accounts to create competitive and strategic advantage for your company Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location: United Kingdom Workplace: remote *ALL CANDIDATES MUST BE LOCATED IN THE UNITED KINGDOM* About Intermedia: Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you. Culture at Intermedia is built on teamwork and transparency.  We hold each other accountable and always have each other’s back! Are you ready to dive into the world of DevOps and make a tangible impact? About the Role: The Unite Services & Unite Integrations teams build and operate the backend platforms that power the Unite app (messenger) and integrations ecosystem. This includes: Integration APIs and microservices Multi-region Kubernetes clusters (cloud & on‑prem) CI/CD and GitOps tooling (GitHub-centric) Internal Developer Platform (IDP) components Critical shared infrastructure (RTE, Redis, Harbor, Consul, Chart Museum, API Gateway, etc.) We are looking for a Team Lead DevOps Engineer to take over the hands‑on technical and leadership scope: owning reliability, security, and operational efficiency for Unite Services & Unite Integrations, while leading a small DevOps team. You will be the go‑to person for Kubernetes, GitHub-based CI/CD, disaster recovery, security hardening, and platform-wide DevOps practices. What you will be doing: Team Leadership & Ownership Lead and grow a small DevOps engineering team supporting Unite Services and Unite Integrations. Drive team planning and execution across operational efficiency, security, reliability, and platform maturity epics (e.g., quarterly OKRs/initiatives). Provide technical mentorship on Kubernetes, GitHub, CI/CD, and cloud infrastructure. Collaborate closely with Engineering, SRE, Security, and Ops on roadmap, incident resolution, and cross-team initiatives. Platform Operations (UST / Unite Services / Integrations) Own the operational health of Unite Services and Unite Integrations: Lead production deployments and release processes for backend services (e.g., Unite Notifications, integrations platform, Salesforce-related services). Oversee multi-environment support (DEV/QA/PROD and special environments like RTE). Kubernetes, Cloud & On‑Prem Infrastructure Operate and evolve Kubernetes clusters (cloud and on‑prem), including: Cluster upgrades and migration playbooks Ingress/Nginx and service mesh / networking changes Resource/capacity optimization (CPU throttling, scaling, etc.) Manage supporting infrastructure for Unite platforms: Redis, Consul, Harbor, Chart Museum, API gateways, message queues (e.g., RabbitMQ) Contribute to and adopt Internal Developer Platform (IDP) capabilities (e.g., API Gateway, Apache Flink management, Crossplane-based infrastructure). CI/CD, GitOps & Tooling Lead migration and consolidation of repos and pipelines to GitHub (from TFS/Azure DevOps and others). Design, implement, and maintain GitHub-based CI/CD: GitHub Actions workflows Self-hosted GitHub runners (including K8s-based and Windows runners) Versioning and branching strategies Introduce and maintain GitOps practices for infrastructure and application deployments. Automate repetitive tasks and operational workflows via scripting and infrastructure-as-code. Security, Compliance & Reliability Drive security initiative epics (e.g., Ransomware preparedness, vulnerability remediation like Redis Lua RCE, tagging in Qualys/CrowdStrike). Work with Security to design and implement: Rate limiting, WAF rules, and API protection (e.g., Cloudflare for SCIM and public APIs) Secrets management and secure configuration Define and execute disaster recovery and ransomware recovery strategies for UST / Unite Services / Integrations. Improve reliability and quality of platforms via SLIs/SLOs, operational runbooks, and post-incident improvements. Observability, Incident Management & Runbooks Own observability for Unite Services and Unite Integrations: Metrics, logs, traces (e.g., Prometheus, Grafana, ELK, etc.) Dashboards for capacity (Kubernetes CPU usage, throttling, etc.) and error budgets Lead incident response for platform issues: Triage, mitigation, communication, and follow-up actions Coordination with product/engineering teams during outages Create and maintain detailed runbooks and recovery procedures, especially for: RTE environment, K8s clusters, Harbor, Consul, Chart Museum Disaster recovery and ransomware scenarios Documentation & Process Produce and maintain clear, actionable documentation: Infrastructure design and configuration CI/CD and GitOps processes Recovery and maintenance procedures RFCs for new platform capabilities (e.g., API Gateway, Apache Flink) Contribute to process improvements in CI/CD, deployment strategies, and developer experience. Help define and maintain product maturity models for Unite Integrations and related platforms. What you will bring to the role: Technical Skills Strong background in platform / DevOps engineering for complex distributed systems. Deep understanding of infrastructure components: compute, networking, storage, DNS, certificates, load balancing, and how they interact. Kubernetes & Containers Deep knowledge of Kubernetes (cluster operations, upgrades, scaling, security, ingress, RBAC). Experience with Docker/containerization in production. Cloud & On‑Prem Solid experience with at least one major cloud provider (Azure preferred; AWS or GCP a plus). Comfort working in hybrid environments (cloud + on‑prem). CI/CD & GitHub Strong experience designing and running CI/CD pipelines. Hands-on with GitHub Actions and self-hosted runners (including scaling and security). Experience with other CI/CD tools (Azure DevOps, GitLab, ArgoCD) is a plus. Infrastructure as Code & Automation Proficiency with IaC tools (Terraform, Crossplane, Helm, etc.). Strong scripting/coding skills (e.g., Python, Go, Bash, PowerShell) to automate complex operational workflows. Config Management Experience with tools like Ansible, Chef, or similar for configuration management and automation. Observability & Monitoring Experience with Prometheus, Grafana and centralized logging stacks (e.g., ELK, Splunk or similar). Ability to build meaningful dashboards and alerts, and interpret telemetry to drive improvements. Security & Compliance Understanding of security best practices across network, infrastructure, and application layers. Experience with WAFs, rate limiting, vulnerability management tools (e.g., Qualys, CrowdStrike) is a plus. Leadership & Collaboration Proven experience leading DevOps / platform teams or being a strong technical lead. Ability to mentor engineers and raise the technical bar for the team. Experience leading small/medium-sized projects using Agile/Scrum or similar methodologies. Strong communication skills, able to translate technical constraints into clear options and decisions for stakeholders. Demonstrated ability to own outcomes: from design through implementation, rollout, and ongoing operations. Strong troubleshooting skills and calm under pressure during incidents. Nice to Have Experience defining or implementing Internal Developer Platforms. Experience with API Gateway and stream processing platforms (e.g., Apache Flink). Background in ransomware preparedness, disaster recovery planning, or business continuity for critical systems. Experience operating systems at multi-region or multi-tenant scale. Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location: Portugal Workplace: remote *ALL CANDIDATES MUST BE LOCATED IN PORTUGAL* About Intermedia Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Culture at Intermedia is built on teamwork and transparency.  We hold each other accountable and always have each other’s back! Are you ready to make your mark? About the Role Intermedia has a wide portfolio of internally developed application software, ranging from web and desktop apps to lower level PBX solutions. Due to the growing demand for integrating security activities into diverse development processes, Intermedia is looking for an experienced and self-motivated Application Security Engineer to help us deliver built-in security to our products. As part of the Global Security team, you will support our company wide application security program, helping the company build secure products. You will be the voice of security for all things related to application security to our spectrum of engineering teams, guiding the architecture and execution of our SDLC throughout the enterprise. This position is an individual contributor role, reporting directly to the Manager, Application Security. What you will be doing: Perform design and architecture review of new features, suggest security requirements Collaborate with DevOps and engineering teams, advising on security features and best practices in SDLC Utilize static security scanning tools, review findings and coordinate remediation actions Perform ongoing manual security assessments Review the results of external penetration tests and communicate suggested fixes to development teams Provide on-demand support on application security topics Drive process improvement ideas Assist with vetting and intake of defects from 3rd party security researchers via our Bug Bounty program What you will bring to the role: 3 - 5 years of experience in the application security field Bachelors or Master Degree in related field of expertise Knowledge of secure coding best practices and industry standards (such as OWASP) and the ability to apply them to different programming languages Familiarity with SDLC and DevSecOps concepts and hands-on experience in implementing them Knowledge and/or hands on experience with identifying A.I. threats in a security landscape Experience in using static and dynamic security scanning tools (such as BurpSuite, ZAP, and Snyk, or other related technologies) Experience with programming languages such as Python is preferred Ability to explain application security threats and mitigation options to both developers and project managers Good communication skills in written and verbal English Experience and/or knowledge in securing applications within cloud platforms (AWS, Azure) and containerized environments (Docker, Kubernetes) Participation in CTF challenges and bug-bounty programs Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location: United Kingdom Workplace: remote About Intermedia Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE ? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER ? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back! Are you ready to make your mark? About the role: While primarily remote, this role may require occasional visits to the Bristol office or London. We are looking for a Senior Platform Engineer to join Intermedia and help build, operate, and evolve the Resource Plane of our Internal Developer Platform (IDP). This is a senior individual contributor role with staff-level expectations, operating in a small, high-impact team responsible for shared, non-database runtime services. The team owns critical infrastructure services such as event streaming, messaging, caching, object storage, and logging backends. The scope of this platform is expected to evolve over time, requiring engineers who are comfortable operating under ambiguity and taking ownership of complex, stateful systems. What you will be doing: Own the design, implementation, and operation of shared Resource Plane services used across the organization Operate and evolve Kafka, RabbitMQ, Redis, and Elasticsearch platforms in production Apply SRE principles to ensure availability, scalability, reliability, and safe upgrades of stateful systems • Build and maintain Infrastructure-as-Code and GitOps-based automation for provisioning and lifecycle management Define and enforce supported usage patterns, guardrails, and golden paths for platform consumers Integrate Resource Plane services into the Internal Developer Platform for self-service consumption • Participate in on-call rotation (initially may include 24x7 weekly rotation; target state is business-hours primary) Lead incident response, root cause analysis, and reliability improvements for owned services Collaborate closely with Kubernetes Platform Team, IDP and other teams as required Act as a senior technical voice in architecture discussions and platform roadmap planning What you will bring to the role: A bachelor’s degree in Computer Science, Software Engineering, or Information Technology Senior-level experience operating production-grade, stateful distributed systems Strong hands-on experience with Kafka, RabbitMQ, Redis, and Elasticsearch Proven experience running infrastructure primarily in on-prem environments Strong understanding of Linux systems, networking, and storage fundamentals Deep experience with Infrastructure-as-Code (Terraform preferred) Experience with GitOps workflows and declarative infrastructure management Solid grasp of reliability engineering concepts (SLOs, error budgets, alerting, capacity planning) Experience working with Kubernetes-adjacent platforms and services Ability to operate independently and take ownership in a small team environment Preferred Qualifications : Experience designing shared platform services consumed by multiple product teams Familiarity with IDP concepts and developer self-service platforms Experience migrating on-prem workloads toward cloud-native or hybrid models Exposure to security, compliance, and governance requirements for shared infrastructure Prior experience in staff- or principal-level technical leadership roles Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location: Portugal Workplace: remote About Intermedia Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE ? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER ? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back! Are you ready to make your mark? About the role: While primarily remote , this role requires occasional visits to the office in Coimbra. We plan to open offices in Aveiro and Porto in the future. This approach gives team members the flexibility to work remotely while also coming together in the office for collaboration and teamwork. We are looking for a Senior Platform Engineer to join Intermedia and help build, operate, and evolve the Resource Plane of our Internal Developer Platform (IDP). This is a senior individual contributor role operating in a small, high-impact team responsible for shared, non-database runtime services. The team owns critical infrastructure services such as event streaming, messaging, caching, object storage, and logging backends. The scope of this platform is expected to evolve over time, requiring engineers who are comfortable operating under ambiguity and taking ownership of complex, stateful systems. What you will be doing: Own the design, implementation, and operation of shared Resource Plane services used across the organization Operate and evolve Kafka, RabbitMQ, Redis, and Elasticsearch platforms in production Apply SRE principles to ensure availability, scalability, reliability, and safe upgrades of stateful systems Build and maintain Infrastructure-as-Code and GitOps-based automation for provisioning and lifecycle management Define and enforce supported usage patterns, guardrails, and golden paths for platform consumers Integrate Resource Plane services into the Internal Developer Platform for self-service consumption Participate in on-call rotation (initially may include 24x7 weekly rotation; target state is business-hours primary) Lead incident response, root cause analysis, and reliability improvements for owned services Collaborate closely with Kubernetes Platform Team, IDP and other teams as required Act as a senior technical voice in architecture discussions and platform roadmap planning What you will bring to the role: A bachelor’s degree in Computer Science, Software Engineering, or Information Technology Senior-level experience operating production-grade, stateful distributed systems Strong hands-on experience with Kafka, RabbitMQ, Redis, and Elasticsearch Proven experience running infrastructure primarily in on-prem environments Strong understanding of Linux systems, networking, and storage fundamentals Deep experience with Infrastructure-as-Code (Terraform preferred) Experience with GitOps workflows and declarative infrastructure management Solid grasp of reliability engineering concepts (SLOs, error budgets, alerting, capacity planning) Experience working with Kubernetes-adjacent platforms and services Ability to operate independently and take ownership in a small team environment Preferred Qualifications : Experience designing shared platform services consumed by multiple product teams Familiarity with IDP concepts and developer self-service platforms Experience migrating on-prem workloads toward cloud-native or hybrid models Exposure to security, compliance, and governance requirements for shared infrastructure Prior experience in staff- or principal-level technical leadership roles Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location: Portugal Workplace: remote About Intermedia Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE ? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER ? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back! Are you ready to make your mark? We are looking for a Deployment DevOps Engineer to own and improve application deployment processes across environments. You will build and maintain deployment pipelines primarily using Octopus Deploy , GitHub , and Ansible , ensuring releases are automated, repeatable, secure, and reliable for production. Key responsibilities Own end-to-end release and deployment lifecycle: build → package → deploy → verify → rollback Develop and support Octopus Deploy projects, lifecycles, channels, variables, and deployment processes Implement deployment automation with Ansible (playbooks/roles, inventories, idempotent changes) Maintain Git-based release workflows in GitHub (branching, tagging, versioning, release notes) Build/maintain CI pipelines in GitHub Actions (or existing tooling) to produce artifacts and trigger Octopus releases Standardize deployment patterns across applications (templates, shared steps, reusable Ansible roles) Manage environment configuration and secrets in a controlled way (variable sets, permissions, auditing) Improve deployment safety: approvals, health checks, smoke tests, automated validation, and rollback strategies Support production releases, troubleshoot deployment failures, and drive root-cause analysis Maintain release documentation, runbooks, and change management practices Collaborate with developers, QA, and operations to plan releases and reduce downtime Required skills and experience Experience as DevOps / Release / Deployment Engineer supporting production deployments Strong hands-on experience with Octopus Deploy (process design, variables, multi-environment releases) Strong Ansible skills for deployment and configuration (roles, vault/secrets, troubleshooting) Strong working knowledge of GitHub (PR workflows, tagging/releases, permissions) Understanding of CI/CD concepts (artifact management, versioning, promotion between environments) Administration and troubleshooting skills on Windows and/or Linux hosts used for deployments Ability to diagnose deployment issues across app, OS, network, and configuration layers Key responsibilities Own end-to-end release and deployment lifecycle: build → package → deploy → verify → rollback Develop and support Octopus Deploy projects, lifecycles, channels, variables, and deployment processes Implement deployment automation with Ansible (playbooks/roles, inventories, idempotent changes) Maintain Git-based release workflows in GitHub (branching, tagging, versioning, release notes) Build/maintain CI pipelines in GitHub Actions (or existing tooling) to produce artifacts and trigger Octopus releases Standardize deployment patterns across applications (templates, shared steps, reusable Ansible roles) Manage environment configuration and secrets in a controlled way (variable sets, permissions, auditing) Improve deployment safety: approvals, health checks, smoke tests, automated validation, and rollback strategies Support production releases, troubleshoot deployment failures, and drive root-cause analysis Maintain release documentation, runbooks, and change management practices Collaborate with developers, QA, and operations to plan releases and reduce downtime Required skills and experience Experience as DevOps / Release / Deployment Engineer supporting production deployments Strong hands-on experience with Octopus Deploy (process design, variables, multi-environment releases) Strong Ansible skills for deployment and configuration (roles, vault/secrets, troubleshooting) Strong working knowledge of GitHub (PR workflows, tagging/releases, permissions) Understanding of CI/CD concepts (artifact management, versioning, promotion between environments) Administration and troubleshooting skills on Windows and/or Linux hosts used for deployments Ability to diagnose deployment issues across app, OS, network, and configuration layers Nice to have Experience with Terraform and infrastructure provisioning Scripting: PowerShell and/or Bash Monitoring/observability basics (Prometheus/Grafana, logs) to validate releases Experience with IIS/.NET deployments, Nginx, or reverse proxies (depending on stack) Familiarity with container-based deployments (Docker/Kubernetes) Experience in managing VOIP components and protocols (SIP , FreeSwitch, OpenSIP, session border controllers) Experience with load balancing components ( F5 LTM, F5 GTM) Experience with administering AWS or Azure tenants Experience with Virtualization platforms such as VMWare or HyperV

Location: Portugal Workplace: remote About Intermedia Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE ? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER ? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back! Are you ready to make your mark? Role summary We are looking for a Deployment DevOps Engineer to own and improve application deployment processes across environments. You will build and maintain deployment pipelines primarily using Octopus Deploy , GitHub , and Ansible , ensuring releases are automated, repeatable, secure, and reliable for production. Key Responsibilities Own end-to-end release and deployment lifecycle: build → package → deploy → verify → rollback Develop and support Octopus Deploy projects, lifecycles, channels, variables, and deployment processes Implement deployment automation with Ansible (playbooks/roles, inventories, idempotent changes) Maintain Git-based release workflows in GitHub (branching, tagging, versioning, release notes) Build/maintain CI pipelines in GitHub Actions (or existing tooling) to produce artifacts and trigger Octopus releases Standardize deployment patterns across applications (templates, shared steps, reusable Ansible roles) Manage environment configuration and secrets in a controlled way (variable sets, permissions, auditing) Improve deployment safety: approvals, health checks, smoke tests, automated validation, and rollback strategies Support production releases, troubleshoot deployment failures, and drive root-cause analysis Maintain release documentation, runbooks, and change management practices Collaborate with developers, QA, and operations to plan releases and reduce downtime Required skills and experience Experience as DevOps / Release / Deployment Engineer supporting production deployments Strong hands-on experience with Octopus Deploy (process design, variables, multi-environment releases) Strong Ansible skills for deployment and configuration (roles, vault/secrets, troubleshooting) Strong working knowledge of GitHub (PR workflows, tagging/releases, permissions) Understanding of CI/CD concepts (artifact management, versioning, promotion between environments) Administration and troubleshooting skills on Windows and/or Linux hosts used for deployments Ability to diagnose deployment issues across app, OS, network, and configuration layers Nice to have Experience with Terraform and infrastructure provisioning Scripting: PowerShell and/or Bash Monitoring/observability basics (Prometheus/Grafana, logs) to validate releases Experience with IIS/.NET deployments, Nginx, or reverse proxies (depending on stack) Familiarity with container-based deployments (Docker/Kubernetes) Experience in managing VOIP components and protocols (SIP , FreeSwitch, OpenSIP, session border controllers) Experience with load balancing components ( F5 LTM, F5 GTM) Experience with administering AWS or Azure tenants Experience with Virtualization platforms such as VMWare or HyperV

Location: Portugal Workplace: remote About Intermedia: Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you. Culture at Intermedia is built on teamwork and transparency.  We hold each other accountable and always have each other’s back! Are you ready to make your mark? About the Role: Are you ready to dive into the world of DevOps and make a tangible impact? We are looking for a proactive and eager DevOps Engineer who is keen to learn, grow, and get involved in exciting tasks that keep our infrastructure running smoothly. This role is perfect for someone with a good knowledge of Kubernetes, IAC best practices and GCP. Key Responsibilities Collaborate closely with the development team to deploy and maintain application infrastructure. Assist in the development and support of tooling to streamline the deployment and maintenance of our products. Work with Kubernetes, Docker, Helm and ArgoCD to deploy applications from development through to production environments. Support both in-house and third-party applications, including handling deployments, upgrades, and troubleshooting. Write and manage automation pipelines for application deployment and maintenance. Provision and manage infrastructure using Terraform. Document processes and best practices clearly and concisely. What You Will Bring to the Role 3-5 years of experience in DevOps Engineering or a related field. Experience of cloud infrastructure primarily GCP. Experience with Linux command line and networking, particularly within Kubernetes environments. A willingness to dive into complex systems, ensuring that everything runs smoothly. A strong understanding of security best practices. Participating in on-call rotation. Bonus Skills Previous experience with tools such as Kubernetes, Elasticsearch, RabbitMQ, Postgres, Ansible, Redis, and Jenkins. An understanding of scripting languages like Bash, Python, or Go. Experience working with distributed and remote teams. Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location: Portugal Workplace: remote *ALL CANDIDATES MUST BE LOCATED IN PORTUGAL* About Intermedia: Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you. Culture at Intermedia is built on teamwork and transparency.  We hold each other accountable and always have each other’s back! Are you ready to dive into the world of DevOps and make a tangible impact? About the Role: While primarily remote , this role requires occasional visits to the office in Coimbra. We plan to open offices in Aveiro and Porto in the future. This approach gives team members the flexibility to work remotely while also coming together in the office for collaboration and teamwork. The Unite Services & Unite Integrations teams build and operate the backend platforms that power the Unite app (messenger) and integrations ecosystem. This includes: Integration APIs and microservices Multi-region Kubernetes clusters (cloud & on‑prem) CI/CD and GitOps tooling (GitHub-centric) Internal Developer Platform (IDP) components Critical shared infrastructure (RTE, Redis, Harbor, Consul, Chart Museum, API Gateway, etc.) We are looking for a Sr. DevOps Engineer, Team Lead to take over the hands‑on technical and leadership scope: owning reliability, security, and operational efficiency for Unite Services & Unite Integrations, while leading a small DevOps team. You will be the go‑to person for Kubernetes, GitHub-based CI/CD, disaster recovery, security hardening, and platform-wide DevOps practices. What you will be doing: Team Leadership & Ownership Lead and grow a small DevOps engineering team supporting Unite Services and Unite Integrations. Drive team planning and execution across operational efficiency, security, reliability, and platform maturity epics (e.g., quarterly OKRs/initiatives). Provide technical mentorship on Kubernetes, GitHub, CI/CD, and cloud infrastructure. Collaborate closely with Engineering, SRE, Security, and Ops on roadmap, incident resolution, and cross-team initiatives. Platform Operations (UST / Unite Services / Integrations) Own the operational health of Unite Services and Unite Integrations: Lead production deployments and release processes for backend services (e.g., Unite Notifications, integrations platform, Salesforce-related services). Oversee multi-environment support (DEV/QA/PROD and special environments like RTE). Kubernetes, Cloud & On‑Prem Infrastructure Operate and evolve Kubernetes clusters (cloud and on‑prem), including: Cluster upgrades and migration playbooks Ingress/Nginx and service mesh / networking changes Resource/capacity optimization (CPU throttling, scaling, etc.) Manage supporting infrastructure for Unite platforms: Redis, Consul, Harbor, Chart Museum, API gateways, message queues (e.g., RabbitMQ) Contribute to and adopt Internal Developer Platform (IDP) capabilities (e.g., API Gateway, Apache Flink management, Crossplane-based infrastructure). CI/CD, GitOps & Tooling Lead migration and consolidation of repos and pipelines to GitHub (from TFS/Azure DevOps and others). Design, implement, and maintain GitHub-based CI/CD: GitHub Actions workflows Self-hosted GitHub runners (including K8s-based and Windows runners) Versioning and branching strategies Introduce and maintain GitOps practices for infrastructure and application deployments. Automate repetitive tasks and operational workflows via scripting and infrastructure-as-code. Security, Compliance & Reliability Drive security initiative epics (e.g., Ransomware preparedness, vulnerability remediation like Redis Lua RCE, tagging in Qualys/CrowdStrike). Work with Security to design and implement: Rate limiting, WAF rules, and API protection (e.g., Cloudflare for SCIM and public APIs) Secrets management and secure configuration Define and execute disaster recovery and ransomware recovery strategies for UST / Unite Services / Integrations. Improve reliability and quality of platforms via SLIs/SLOs, operational runbooks, and post-incident improvements. Observability, Incident Management & Runbooks Own observability for Unite Services and Unite Integrations: Metrics, logs, traces (e.g., Prometheus, Grafana, ELK, etc.) Dashboards for capacity (Kubernetes CPU usage, throttling, etc.) and error budgets Lead incident response for platform issues: Triage, mitigation, communication, and follow-up actions Coordination with product/engineering teams during outages Create and maintain detailed runbooks and recovery procedures, especially for: RTE environment, K8s clusters, Harbor, Consul, Chart Museum Disaster recovery and ransomware scenarios Documentation & Process Produce and maintain clear, actionable documentation: Infrastructure design and configuration CI/CD and GitOps processes Recovery and maintenance procedures RFCs for new platform capabilities (e.g., API Gateway, Apache Flink) Contribute to process improvements in CI/CD, deployment strategies, and developer experience. Help define and maintain product maturity models for Unite Integrations and related platforms. What you will bring to the role: Technical Skills Strong background in platform / DevOps engineering for complex distributed systems. Deep understanding of infrastructure components: compute, networking, storage, DNS, certificates, load balancing, and how they interact. Kubernetes & Containers Deep knowledge of Kubernetes (cluster operations, upgrades, scaling, security, ingress, RBAC). Experience with Docker/containerization in production. Cloud & On‑Prem Solid experience with at least one major cloud provider (Azure preferred; AWS or GCP a plus). Comfort working in hybrid environments (cloud + on‑prem). CI/CD & GitHub Strong experience designing and running CI/CD pipelines. Hands-on with GitHub Actions and self-hosted runners (including scaling and security). Experience with other CI/CD tools (Azure DevOps, GitLab, ArgoCD) is a plus. Infrastructure as Code & Automation Proficiency with IaC tools (Terraform, Crossplane, Helm, etc.). Strong scripting/coding skills (e.g., Python, Go, Bash, PowerShell) to automate complex operational workflows. Config Management Experience with tools like Ansible, Chef, or similar for configuration management and automation. Observability & Monitoring Experience with Prometheus, Grafana and centralized logging stacks (e.g., ELK, Splunk or similar). Ability to build meaningful dashboards and alerts, and interpret telemetry to drive improvements. Security & Compliance Understanding of security best practices across network, infrastructure, and application layers. Experience with WAFs, rate limiting, vulnerability management tools (e.g., Qualys, CrowdStrike) is a plus. Leadership & Collaboration Proven experience leading DevOps / platform teams or being a strong technical lead. Ability to mentor engineers and raise the technical bar for the team. Experience leading small/medium-sized projects using Agile/Scrum or similar methodologies. Strong communication skills, able to translate technical constraints into clear options and decisions for stakeholders. Demonstrated ability to own outcomes: from design through implementation, rollout, and ongoing operations. Strong troubleshooting skills and calm under pressure during incidents. Nice to Have Experience defining or implementing Internal Developer Platforms. Experience with API Gateway and stream processing platforms (e.g., Apache Flink). Background in ransomware preparedness, disaster recovery planning, or business continuity for critical systems. Experience operating systems at multi-region or multi-tenant scale. Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location: Portugal Workplace: remote About Intermedia: Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you. Culture at Intermedia is built on teamwork and transparency.  We hold each other accountable and always have each other’s back! Are you ready to make your mark? About the Role: While primarily remote , this role requires occasional visits to the office in Coimbra or in Aveiro. We plan to open an office in Porto in the future. This approach gives team members the flexibility to work remotely while also coming together in the office for collaboration and teamwork. We are looking for a proactive and eager DevOps Engineer with experience in building, maintaining, and operating Linux based infrastructure at scale. This role is perfect for someone with a passion for automation and efficiency and thrives in a collaborative multi-national environment. What You’ll Be Doing Collaborate closely with fellow devops engineers and the development team to deploy and maintain application infrastructure. Assist in the development and support of tooling to streamline the deployment and maintenance of our products. Work with Github, Jenkins, and Chef to deploy applications from development through to production environments. Support both in-house and third-party applications, including handling deployments, upgrades, and troubleshooting. Build and manage automation pipelines for application deployment and maintenance. Engage in the day-to-day management of Linux servers via the command line Create monitoring dashboards and alerts in Grafana leveraging Prometheus and Alertmanager. Document processes and best practices clearly and concisely. Participate in incident solving on-call rotation. What You Will Bring to the Role 2+ years of experience in DevOps Engineering or a related field. Strong understanding of the Linux operating system and comfort working at the command line. Experience with using Chef or other configuration management tools to automate the creation and maintenance of servers and applications. Ability to design, implement, and manage CI/CD pipelines using GitHub, Github Actions, and Jenkins. Solid understanding of networking principles, including DNS, TCP/UDP, firewalls, and load balancers. A willingness to dive into both complex systems and more routine tasks, ensuring that everything runs smoothly. A foundational understanding of security best practices. Proficiency with scripting languages like Bash, Ruby, Python, or Go. Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location: United Kingdom Workplace: remote About Intermedia: Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you. Culture at Intermedia is built on teamwork and transparency.  We hold each other accountable and always have each other’s back! Are you ready to make your mark? About the Role: While primarily remote, this role may require occasional visits to the Bristol office or London. We are looking for a proactive and eager DevOps Engineer with experience in building, maintaining, and operating Linux based infrastructure at scale. This role is perfect for someone with a passion for automation and efficiency and thrives in a collaborative multi-national environment. What You’ll Be Doing Collaborate closely with fellow devops engineers and the development team to deploy and maintain application infrastructure. Assist in the development and support of tooling to streamline the deployment and maintenance of our products. Work with Github, Jenkins, and Chef to deploy applications from development through to production environments. Support both in-house and third-party applications, including handling deployments, upgrades, and troubleshooting. Build and manage automation pipelines for application deployment and maintenance. Engage in the day-to-day management of Linux servers via the command line Create monitoring dashboards and alerts in Grafana leveraging Prometheus and Alertmanager. Document processes and best practices clearly and concisely. Participate in incident solving on-call rotation. What You Will Bring to the Role 2+ years of experience in DevOps Engineering or a related field. Strong understanding of the Linux operating system and comfort working at the command line. Experience with using Chef or other configuration management tools to automate the creation and maintenance of servers and applications. Ability to design, implement, and manage CI/CD pipelines using GitHub, Github Actions, and Jenkins. Solid understanding of networking principles, including DNS, TCP/UDP, firewalls, and load balancers. A willingness to dive into both complex systems and more routine tasks, ensuring that everything runs smoothly. A foundational understanding of security best practices. Proficiency with scripting languages like Bash, Ruby, Python, or Go. Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location: United Kingdom Workplace: remote About Intermedia Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Culture at Intermedia is built on teamwork and transparency.  We hold each other accountable and always have each other’s back! Are you ready to make your mark? About the Role Intermedia has a wide portfolio of internally developed application software, ranging from web and desktop apps to lower level PBX solutions. Due to the growing demand for integrating security activities into diverse development processes, Intermedia is looking for an experienced and self-motivated Application Security Engineer to help us deliver built-in security to our products. As part of the Global Security team, you will support our company wide application security program, helping the company build secure products. You will be the voice of security for all things related to application security to our spectrum of engineering teams, guiding the architecture and execution of our SDLC throughout the enterprise. This position is an individual contributor role, reporting directly to the Manager, Application Security. What you will be doing: Perform design and architecture review of new features, suggest security requirements Collaborate with DevOps and engineering teams, advising on security features and best practices in SDLC Utilize static security scanning tools, review findings and coordinate remediation actions Perform ongoing manual security assessments Review the results of external penetration tests and communicate suggested fixes to development teams Provide on-demand support on application security topics Drive process improvement ideas Assist with vetting and intake of defects from 3rd party security researchers via our Bug Bounty program What you will bring to the role: 3 - 5 years of experience in the application security field Bachelors or Master Degree in related field of expertise Knowledge of secure coding best practices and industry standards (such as OWASP) and the ability to apply them to different programming languages Familiarity with SDLC and DevSecOps concepts and hands-on experience in implementing them Knowledge and/or hands on experience with identifying A.I. threats in a security landscape Experience in using static and dynamic security scanning tools (such as BurpSuite, ZAP, and Snyk, or other related technologies) Experience with programming languages such as Python is preferred Ability to explain application security threats and mitigation options to both developers and project managers Good communication skills in written and verbal English Experience and/or knowledge in securing applications within cloud platforms (AWS, Azure) and containerized environments (Docker, Kubernetes) Participation in CTF challenges and bug-bounty programs Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location: Evanston, Illinois Child Care Center Director (Head of School) Guidepost Montessori · Evanston, IL · Full-time, on-site · $90,000–$100,000 + bonus Picture a classroom of children pouring their own water, setting their own tables, and choosing their own work, calmly and on purpose. That’s an ordinary morning at a Guidepost school. We’re looking for a leader to make it happen every day at our Evanston campus, and to grow with us as we bring it to more families. As Center Director, you’ll run the whole school: enrollment, staffing, families, licensing, and the quality of every classroom. You’ll report to our [Regional Director] and work alongside directors across our network. You won’t be figuring it out alone. If you’ve run a child care center or preschool and want to lead one where the program comes first, we’d like to talk. You don’t need Montessori experience to start. We’ll train you. Why Guidepost We believe young children can do far more than most programs assume. Montessori classrooms give them real work, real independence, and real responsibility, and the results are visible every day. Guidepost is a network of 60+ schools working to make that kind of early education available to many more families. For you, that means two things a stand-alone center can’t offer: Support. Training, program, and operations teams who help you solve problems, and a network of school leaders who share what works. Somewhere to go next. Our directors grow into regional and network leadership roles. Here, the next step is part of the plan. What you’ll own Enrollment and retention. Fill the school and keep families with us. You’ll lead tours and admissions with your Assistant Director and turn families into fans who refer their friends. Your team. Hire, coach, and keep great teachers. Keep classrooms fully staffed and in ratio, and manage schedules and labor cost. Over time, build up your Assistant Director and lead teachers so they can grow too. Program quality. Make sure every classroom meets our Montessori quality standard, with hands-on support from our training and programs team. Licensing and safety. Keep the center in compliance with Illinois DCFS licensing standards, lead inspections, and keep records current. Culture and community. Build a team people want to stay on and a parent community families recommend. Where this role can lead Running one strong school is the foundation, and it’s also the way into multi-site leadership. Once you’ve got Evanston running well, you can get hands-on experience across more than one campus: Work on regional projects with your Regional Director, such as enrollment campaigns, hiring pushes, and new process rollouts. Support nearby campuses during leadership transitions, openings, or busy enrollment seasons. Mentor new directors as they join the network and learn the Guidepost model. Learn how a region runs , including multi-school budgets, staffing, and performance, from leaders who do it every day. Directors who build that track record are first in line for Area Director, Regional Director, and network leadership roles as we grow. What you bring Meets Illinois DCFS child care center director qualifications ( 89 Ill. Admin. Code 407.130 ) 2–3+ years leading a licensed child care center, preschool, or early childhood program as a director, assistant director, or program director A track record of growing enrollment and keeping staff Clear, warm communication with families and staff Good judgment when you have to decide quickly with incomplete information Ambition to grow beyond a single site, and the follow-through to earn it Real openness to Montessori: curious, willing to learn, and excited about children’s independence Nice to have Montessori credential (AMI, AMS, or MACTE-accredited) or Montessori classroom experience Early childhood classroom teaching experience Experience with a multi-site child care operator What we offer $90,000–$100,000 base plus a performance bonus 75% tuition discount for up to two children at any Guidepost school (ages 3 months to 6 years) Health, dental, and vision insurance Paid time off and paid holidays Montessori training and ongoing professional development, fully supported A network of fellow school leaders who share what works A real path into regional and network leadership, with multi-site exposure along the way Ready to lead a school you’d be proud to send your own kids to? Apply today. We’d love to hear what you’ve built and where you want to go next. Guidepost Global Education and Guidepost Montessori are committed to a policy of Equal Employment Opportunity (EEO). We will not discriminate on the basis of age, sex, race, color, creed, religion, ethnicity, sexual orientation, gender identity, gender expression, national origin, alienage or citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under applicable federal, state or local laws, regulations or ordinances. Our leadership is dedicated to ensuring the fulfillment of this policy. When requested, we are committed to reasonably accommodate employees and applicants with disabilities or special needs that may require an accommodation.

Provide effective. individual psychiatric care via telehealth.