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Location: San Francisco, CA • New York, NY • United States Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As a Full Stack Engineer, you’ll have the opportunity to build both the products and the platforms that empower millions of users—from startups to Fortune 500 companies—to create and collaborate in real time. Whether you’re designing core features, improving developer workflows, scaling enterprise infrastructure, or launching entirely new products, your work will directly shape the future of how teams bring ideas to life. You’ll take on complex technical challenges across the stack, building intuitive user experiences, optimizing performance in real-time collaborative systems, and designing secure, reliable, and scalable systems to support Figma’s rapid growth and global expansion. Our engineers are highly cross-functional, partnering closely with Product, Design, Research, and Data to deliver best-in-class experiences. If you’re excited to work across the stack, push the boundaries of product development, and help scale the systems that power Figma, we’d love for you to join us. This opportunity applies to openings at varying seniority levels across our teams, including but not limited to Figma Editor, FigJam, Figma Slides, Figma Sites, Figma Buzz, Growth & Monetization, Internal Tools, Frontend Platform, and our cross-product Foundations team. We’ll discuss more specifics about open roles during the interview process. This is a full-time role that can be held from one of our US hubs or remotely in the United States. What you’ll do at Figma: Design, build, and ship high-quality features across the stack, from polished front-end experiences to scalable back-end systems Contribute to both new product development and improvements to established products, balancing user experience craft with performance and architecture quality Own projects end-to-end — ideation, technical design, implementation, testing, launch, and iteration Collaborate with cross-functional partners in Product, Design, Research, and Data to shape product direction and strategy Operate, monitor, and continuously improve the systems you build, with a strong focus on reliability, security, and scalability Mentor teammates, contribute to team culture, and share knowledge through code reviews, design critiques, and pairing We’d love to hear from you if you have: Proven experience in shipping and maintaining full-stack applications in production Strong proficiency in modern front-end frameworks (e.g., React/TypeScript) and back-end technologies (e.g., Ruby, Python, Go, C++, PostgreSQL) A product mindset, with the ability to translate user needs into scalable technical solutions Excellent collaboration and communication skills, with experience working effectively across cross-functional teams Passion for engineering craft and building polished, maintainable, and scalable systems Experience using AI-assisted development tools (e.g., GitHub Copilot, ChatGPT, Claude) to write, debug, and optimize code While not required, it’s an added plus if you also have: Familiarity with C++ and WebAssembly in user-facing applications Background in areas such as growth engineering, frontend platform work (build systems, web performance, shared UI/component infrastructure), developer tooling, billing and payments infrastructure, or extensibility platforms (plugins, APIs, widgets) Exposure to technologies like Stripe, Salesforce, Snowflake, SCIM, SAML, or experimentation and observability tooling Experience leading large-scale projects or launching 0→1 products, with a passion for mentoring peers and shaping engineering culture At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Pay Transparency Disclosure Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law. Annual Base Salary Range: $153,000 — $376,000 USD At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to: Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice . Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles: Candidates may submit up to 5 applications during any rolling 30-day period. Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection. Once the applicable days has passed, candidates are welcome to apply again.

Location: Honduras; El Salvador; Nicaragua; Peru We are seeking a skilled and detail-oriented AutoCAD Drafter with experience in retail architecture projects for the U.S. market. The ideal candidate is fast, accurate, and highly organized, capable of handling redmarks and producing precise construction documentation under tight deadlines. Key Responsibilities Develop detailed technical drawings and construction documents for retail projects. Implement design revisions and redlines efficiently while maintaining accuracy. Ensure U.S. code compliance and drawing standards are followed. Coordinate with architects and project managers to ensure deliverables meet quality and timeline expectations. Maintain organized file structures and clear layer management within AutoCAD. Requirements Proven experience drafting retail or commercial projects for the U.S. market. Proficient in AutoCAD (advanced level). Experience preparing construction documentation and technical detailing . Ability to work quickly and accurately under tight deadlines. Strong English communication skills (written and spoken). Portfolio of retail projects is required. Familiarity with U.S. building standards and drawing conventions . Experience collaborating remotely with U.S.-based teams. Benefits Work From Home or anywhere Highly Competitive Compensation Work for the most exciting companies in the US Flexible Schedule Healthy Work-Life Balance

Location: Mexico We are seeking a skilled and detail-oriented AutoCAD Drafter with experience in retail architecture projects for the U.S. market. The ideal candidate is fast, accurate, and highly organized, capable of handling redmarks and producing precise construction documentation under tight deadlines. Key Responsibilities Develop detailed technical drawings and construction documents for retail projects. Implement design revisions and redlines efficiently while maintaining accuracy. Ensure U.S. code compliance and drawing standards are followed. Coordinate with architects and project managers to ensure deliverables meet quality and timeline expectations. Maintain organized file structures and clear layer management within AutoCAD. Requirements Proven experience drafting retail or commercial projects for the U.S. market. Proficient in AutoCAD (advanced level). Experience preparing construction documentation and technical detailing . Ability to work quickly and accurately under tight deadlines. Strong English communication skills (written and spoken). Portfolio of retail projects is required. Familiarity with U.S. building standards and drawing conventions . Experience collaborating remotely with U.S.-based teams. Benefits Work From Home or anywhere Highly Competitive Compensation Work for the most exciting companies in the US Flexible Schedule Healthy Work-Life Balance

Location: Argentina We are seeking a skilled and detail-oriented AutoCAD Drafter with experience in retail architecture projects for the U.S. market. The ideal candidate is fast, accurate, and highly organized, capable of handling redmarks and producing precise construction documentation under tight deadlines. Key Responsibilities Develop detailed technical drawings and construction documents for retail projects. Implement design revisions and redlines efficiently while maintaining accuracy. Ensure U.S. code compliance and drawing standards are followed. Coordinate with architects and project managers to ensure deliverables meet quality and timeline expectations. Maintain organized file structures and clear layer management within AutoCAD. Requirements Proven experience drafting retail or commercial projects for the U.S. market. Proficient in AutoCAD (advanced level). Experience preparing construction documentation and technical detailing . Ability to work quickly and accurately under tight deadlines. Strong English communication skills (written and spoken). Portfolio of retail projects is required. Familiarity with U.S. building standards and drawing conventions . Experience collaborating remotely with U.S.-based teams. Benefits Work From Home or anywhere Highly Competitive Compensation Work for the most exciting companies in the US Flexible Schedule Healthy Work-Life Balance

Location: Venezuela, Bolivarian Republic of We are seeking a skilled and detail-oriented AutoCAD Drafter with experience in retail architecture projects for the U.S. market. The ideal candidate is fast, accurate, and highly organized, capable of handling redmarks and producing precise construction documentation under tight deadlines. Key Responsibilities Develop detailed technical drawings and construction documents for retail projects. Implement design revisions and redlines efficiently while maintaining accuracy. Ensure U.S. code compliance and drawing standards are followed. Coordinate with architects and project managers to ensure deliverables meet quality and timeline expectations. Maintain organized file structures and clear layer management within AutoCAD. Requirements Proven experience drafting retail or commercial projects for the U.S. market. Proficient in AutoCAD (advanced level). Experience preparing construction documentation and technical detailing . Ability to work quickly and accurately under tight deadlines. Strong English communication skills (written and spoken). Portfolio of retail projects is required. Familiarity with U.S. building standards and drawing conventions . Experience collaborating remotely with U.S.-based teams. Benefits Work From Home or anywhere Highly Competitive Compensation Work for the most exciting companies in the US Flexible Schedule Healthy Work-Life Balance

Location: Colombia We are seeking a skilled and detail-oriented AutoCAD Drafter with experience in retail architecture projects for the U.S. market. The ideal candidate is fast, accurate, and highly organized, capable of handling redmarks and producing precise construction documentation under tight deadlines. Key Responsibilities Develop detailed technical drawings and construction documents for retail projects. Implement design revisions and redlines efficiently while maintaining accuracy. Ensure U.S. code compliance and drawing standards are followed. Coordinate with architects and project managers to ensure deliverables meet quality and timeline expectations. Maintain organized file structures and clear layer management within AutoCAD. Requirements Proven experience drafting retail or commercial projects for the U.S. market. Proficient in AutoCAD (advanced level). Experience preparing construction documentation and technical detailing . Ability to work quickly and accurately under tight deadlines. Strong English communication skills (written and spoken). Portfolio of retail projects is required. Familiarity with U.S. building standards and drawing conventions . Experience collaborating remotely with U.S.-based teams. Benefits Work From Home or anywhere Highly Competitive Compensation Work for the most exciting companies in the US Flexible Schedule Healthy Work-Life Balance

Location: London, United Kingdom Workplace: hybrid About The Role: At Paysend, we operate a complex hybrid infrastructure supporting a global fintech platform. We are looking for a System Administrator to join our Infrastructure team and help maintain and support our systems across on-premises and cloud environments. You will work across Linux, AWS, networking, automation, monitoring, and security, while also supporting hardware and software, managing user access and permissions, and carrying out system upgrades, patching, and troubleshooting. This role is about hands-on infrastructure work, keeping systems stable and secure, and continuously improving how our systems are managed and supported. What You'll Do (Responsibilities): Deploy and manage software, user access, and system configurations across a hybrid infrastructure, leveraging automation to ensure consistency, security, and scalability Administer and maintain Linux-based systems across on-premises and cloud environments (~70% of the environment), including provisioning, patching, performance tuning, and troubleshooting Support Windows environments (~30%), including core services such as Active Directory, DNS, RDS, and Group Policy Design, deploy, and manage infrastructure in AWS (primary cloud) including EC2, VPC, IAM, S3, and CloudWatch Support and maintain infrastructure in GCP environments (Compute Engine, Cloud Storage, IAM), as part of a multi-cloud setup Build and maintain infrastructure as code using Terraform and automate configuration management using Ansible Develop and maintain automation scripts using Bash, Python, or PowerShell Manage virtualisation platforms (VMware, EC2, Compute Engine) and support both physical and virtual servers (HP Proliant, HP MSA) Administer and maintain storage systems including SAN/NAS and cloud storage (S3, EBS, Google Cloud Storage, Filestore) Configure and troubleshoot networking components across cloud and on-prem environments, including VPCs, VPNs, load balancers, DNS, and firewalls Work with enterprise networking and security equipment (Cisco, Arista, Fortinet, Palo Alto, Juniper, Forcepoint) Implement and maintain monitoring and observability solutions (CloudWatch, Prometheus, Grafana, Zabbix) to ensure system health and performance Ensure backup, disaster recovery, and data protection strategies are in place and operational (Veeam, AWS Backup, GCP Backup and DR) Enforce security best practices, IAM policies, and compliance standards across hybrid and multi-cloud infrastructure Collaborate with DevOps, Security, Monitoring, and DBA teams to ensure reliable and scalable system operations Maintain clear and up-to-date documentation of systems, processes, and configurations (CMDB) What You’ll Need To Be Successful In This Role: Strong hands-on experience with Linux system administration in production environments Experience managing hybrid infrastructure (on-premises + cloud) Proven experience with AWS (EC2, VPC, IAM, S3, CloudWatch) Hands-on experience with Terraform and/or Ansible for infrastructure automation Solid understanding of networking fundamentals (TCP/IP, DNS, VPNs, load balancing) Experience working with physical and virtual servers, including provisioning and troubleshooting Experience with virtualisation platforms (VMware, EC2, Compute Engine) Scripting experience using Bash, Python, or PowerShell Experience with monitoring and observability tools (CloudWatch, Prometheus, Grafana, Zabbix) Strong understanding of security best practices, IAM, and access control Experience with backup and disaster recovery solutions (Veeam, AWS Backup, GCP Backup,DR) Great to have: Experience working with GCP (Compute Engine, Cloud Storage, IAM) in a multi-cloud environment Experience with Azure Experience with Windows systems (Active Directory, DNS, RDS) Familiarity with container platforms (EKS, GKE) Experience with CI/CD tools (GitLab CI/CD, Packer) Experience with storage technologies (SAN, NAS, cloud storage platforms) Exposure to network/security appliances (Cisco, Fortinet, Palo Alto, Juniper) Familiarity with web and infrastructure services (IIS, NTP, Certificate Authority, file services) Experience supporting MDM solutions (Intune, Jamf) Familiarity with OpenSearch, Cloudflare, or similar tools Why Join Paysend? Make a Global Impact: Join a company that is transforming how people and businesses move money around the world. Your work will contribute to products and services that help millions of customers stay connected globally. Own Meaningful Outcomes: We empower our people to take ownership, make decisions, and drive real impact. You'll have the opportunity to shape solutions, challenge the status quo, and see the results of your work firsthand. Grow with Us: As a fast-growing global fintech, we offer opportunities to learn, develop new skills, take on new challenges, and advance your career across functions and geographies. Collaborate with Exceptional People: Work alongside talented colleagues from diverse backgrounds and disciplines who are united by a shared ambition to build, innovate, and deliver great outcomes for our customers. Move Fast and Make Things Happen: We value action, curiosity, and continuous improvement. You'll be part of a culture that encourages experimentation, embraces change, and focuses on delivering meaningful results. Be Part of Our Journey: We're building the future of the global money movement. Join us at an exciting stage of growth where your ideas, expertise, and contributions can help shape what's next.

Location: Madrid Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. WHAT YOU'LL DO As an Agent Strategist https://sierra.ai/blog/agent-strategist-your-phd-in-applied-ai, you own how Sierra's AI agents come to life for our customers — from first pilot to a production agent handling thousands of conversations a day. You sit at the intersection of product, building agents and customer-facing work, and stay just as close to the technology as you are to the people you build for. You transform a customer's thorniest, highest-stakes problems into agents that measurably move their business. - Own the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle. Take agents from initial scope through conversation design, tooling, and evaluation, to launch and continuous iteration in production — translating business goals into an agent that outperforms, and tuning relentlessly until it's the best version of itself in the real world. You'll have real ownership and autonomy over the outcome. - Be the trusted strategic advisor to enterprise leaders. Sit shoulder-to-shoulder with our customers' executives, understand what success actually means to their business, and shape the AI strategy that gets them there. - Partner with the customer's working teams day to day. Run working sessions, troubleshoot the agent as issues come up, and make the calls that keep the build on track for launch. - Directly impact product. Surface unmet needs from your customer work, and feed them back to research and platform to shape where Sierra goes next. EXAMPLE PROJECTS These are the kinds of projects that strategists on our team have worked on recently: - Scope and launch a subscription-retention agent for a large telecommunications or media company that consistently outperforms human agents at saving at-risk customers. - Stand up an agent for a commerce customer that troubleshoots a broken device end-to-end and personalizes product recommendations in the same conversation. - Redesign the conversation flows for a financial services agent so it can handle complex, regulated interactions — and convert a pilot into a multi-team production deployment. See our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services for examples. - Partner with product on a net-new capability — a new agent architecture or self-service tooling — using a live customer as the design partner. - Define the evaluation and quality bar for a new agent, then use those metrics to drive a measurable lift in outcome https://sierra.ai/blog/outcome-based-pricing-for-ai-agents week over week. WHAT YOU'LL BRING - Customer obsession. Genuine energy being in front of customers — understanding their business and needs, thriving in complex organizations, and building trusted relationships. - Communication. Clear, direct, and persuasive across technical and non-technical audiences. - Strategic problem-solving in ambiguity. Strong analytical and critical-thinking skills to break down complex problems, spot risks early, and adapt as things change fast. - Technical aptitude. Comfortable engaging directly with technical concepts - reading API documentation, understanding data models and system architecture, and following engineering tradeoffs in a design discussion. - Ownership and delivery. A track record of running multiple complex, high-visibility projects at once and driving them to outcomes. EVEN BETTER... - Experience building or deploying AI/LLM agents in production — hands-on with the tools behind them (eval frameworks, agent tooling, RAG, prompt engineering) — working closely with technical counterparts. - You've been a founder, founding team member, or operator — you know how to balance craft, ownership, and speed. - A degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience — and/or an MBA or comparable experience at the intersection of technology and business. OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Location: Paris Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. WHAT YOU'LL DO As an Agent Strategist https://sierra.ai/blog/agent-strategist-your-phd-in-applied-ai, you own how Sierra's AI agents come to life for our customers — from first pilot to a production agent handling thousands of conversations a day. You sit at the intersection of product, building agents and customer-facing work, and stay just as close to the technology as you are to the people you build for. You transform a customer's thorniest, highest-stakes problems into agents that measurably move their business. - Own the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle. Take agents from initial scope through conversation design, tooling, and evaluation, to launch and continuous iteration in production — translating business goals into an agent that outperforms, and tuning relentlessly until it's the best version of itself in the real world. You'll have real ownership and autonomy over the outcome. - Be the trusted strategic advisor to enterprise leaders. Sit shoulder-to-shoulder with our customers' executives, understand what success actually means to their business, and shape the AI strategy that gets them there. - Partner with the customer's working teams day to day. Run working sessions, troubleshoot the agent as issues come up, and make the calls that keep the build on track for launch. - Directly impact product. Surface unmet needs from your customer work, and feed them back to research and platform to shape where Sierra goes next. EXAMPLE PROJECTS These are the kinds of projects that strategists on our team have worked on recently: - Scope and launch a subscription-retention agent for a large telecommunications or media company that consistently outperforms human agents at saving at-risk customers. - Stand up an agent for a commerce customer that troubleshoots a broken device end-to-end and personalizes product recommendations in the same conversation. - Redesign the conversation flows for a financial services agent so it can handle complex, regulated interactions — and convert a pilot into a multi-team production deployment. See our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services for examples. - Partner with product on a net-new capability — a new agent architecture or self-service tooling — using a live customer as the design partner. - Define the evaluation and quality bar for a new agent, then use those metrics to drive a measurable lift in outcome https://sierra.ai/blog/outcome-based-pricing-for-ai-agents week over week. WHAT YOU'LL BRING - Customer obsession. Genuine energy being in front of customers — understanding their business and needs, thriving in complex organizations, and building trusted relationships. - Communication. Clear, direct, and persuasive across technical and non-technical audiences. - Strategic problem-solving in ambiguity. Strong analytical and critical-thinking skills to break down complex problems, spot risks early, and adapt as things change fast. - Technical aptitude. Comfortable engaging directly with technical concepts - reading API documentation, understanding data models and system architecture, and following engineering tradeoffs in a design discussion. - Ownership and delivery. A track record of running multiple complex, high-visibility projects at once and driving them to outcomes. EVEN BETTER... - Experience building or deploying AI/LLM agents in production — hands-on with the tools behind them (eval frameworks, agent tooling, RAG, prompt engineering) — working closely with technical counterparts. - You've been a founder, founding team member, or operator — you know how to balance craft, ownership, and speed. - A degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience — and/or an MBA or comparable experience at the intersection of technology and business. OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Location: Colombia Our client is a digital automotive marketplace that connects car buyers, sellers, and enthusiasts through a seamless online experience. Our platform features listings, reviews, and automotive content that helps users make informed decisions and engage with trusted dealers and brands. The Role We’re looking for a creative and detail-oriented Graphic Designer to bring our brand to life across all digital channels. You’ll collaborate with the marketing team to create visuals that enhance storytelling, strengthen campaigns, and maintain a consistent, high-quality visual identity across platforms. Key Responsibilities Design high-quality, on-brand visuals for social media (carousels, ad creatives, Reels covers, graphics). Create and refine brand assets that elevate messaging and storytelling. Develop and maintain design templates in Canva and Adobe Creative Suite for team use. Design visuals for HubSpot campaigns, including email banners and landing page graphics. Adapt designs for Instagram, LinkedIn, YouTube, and TikTok . Ensure all visuals follow brand guidelines (tone, typography, color palette, hierarchy). Organize and deliver final assets in proper formats ( JPEG, PNG, MP4, PDF ) with clear file naming. Collaborate via ClickUp, Google Drive, OneDrive, and Slack to manage deliverables and feedback. Requirements 3+ years of experience in graphic design for social media or digital marketing. Strong portfolio showcasing creative and brand-aligned designs. Advanced skills in Adobe Photoshop, Illustrator, and InDesign. Excellent command of Canva , including brand kit and template management. Familiarity with HubSpot for campaign visuals and email templates. Strong eye for composition, typography, spacing, and detail. Highly organized, dependable, and able to manage multiple projects. Fluent in English with strong communication skills. (Bonus) Experience with motion graphics or short-form video using After Effects or CapCut. Benefits Work From Home or anywhere Highly Competitive Compensation Work for the most exciting companies in the US Flexible Schedule Healthy Work-Life Balance

Location: Honduras Our client is a digital automotive marketplace that connects car buyers, sellers, and enthusiasts through a seamless online experience. Our platform features listings, reviews, and automotive content that helps users make informed decisions and engage with trusted dealers and brands. The Role We’re looking for a creative and detail-oriented Graphic Designer to bring our brand to life across all digital channels. You’ll collaborate with the marketing team to create visuals that enhance storytelling, strengthen campaigns, and maintain a consistent, high-quality visual identity across platforms. Key Responsibilities Design high-quality, on-brand visuals for social media (carousels, ad creatives, Reels covers, graphics). Create and refine brand assets that elevate messaging and storytelling. Develop and maintain design templates in Canva and Adobe Creative Suite for team use. Design visuals for HubSpot campaigns, including email banners and landing page graphics. Adapt designs for Instagram, LinkedIn, YouTube, and TikTok . Ensure all visuals follow brand guidelines (tone, typography, color palette, hierarchy). Organize and deliver final assets in proper formats ( JPEG, PNG, MP4, PDF ) with clear file naming. Collaborate via ClickUp, Google Drive, OneDrive, and Slack to manage deliverables and feedback. Requirements 3+ years of experience in graphic design for social media or digital marketing. Strong portfolio showcasing creative and brand-aligned designs. Advanced skills in Adobe Photoshop, Illustrator, and InDesign. Excellent command of Canva , including brand kit and template management. Familiarity with HubSpot for campaign visuals and email templates. Strong eye for composition, typography, spacing, and detail. Highly organized, dependable, and able to manage multiple projects. Fluent in English with strong communication skills. (Bonus) Experience with motion graphics or short-form video using After Effects or CapCut. Benefits Work From Home or anywhere Highly Competitive Compensation Work for the most exciting companies in the US Flexible Schedule Healthy Work-Life Balance

Location: Venezuela, Bolivarian Republic of Our client is a digital automotive marketplace that connects car buyers, sellers, and enthusiasts through a seamless online experience. Our platform features listings, reviews, and automotive content that helps users make informed decisions and engage with trusted dealers and brands. The Role We’re looking for a creative and detail-oriented Graphic Designer to bring our brand to life across all digital channels. You’ll collaborate with the marketing team to create visuals that enhance storytelling, strengthen campaigns, and maintain a consistent, high-quality visual identity across platforms. Key Responsibilities Design high-quality, on-brand visuals for social media (carousels, ad creatives, Reels covers, graphics). Create and refine brand assets that elevate messaging and storytelling. Develop and maintain design templates in Canva and Adobe Creative Suite for team use. Design visuals for HubSpot campaigns, including email banners and landing page graphics. Adapt designs for Instagram, LinkedIn, YouTube, and TikTok . Ensure all visuals follow brand guidelines (tone, typography, color palette, hierarchy). Organize and deliver final assets in proper formats ( JPEG, PNG, MP4, PDF ) with clear file naming. Collaborate via ClickUp, Google Drive, OneDrive, and Slack to manage deliverables and feedback. Requirements 3+ years of experience in graphic design for social media or digital marketing. Strong portfolio showcasing creative and brand-aligned designs. Advanced skills in Adobe Photoshop, Illustrator, and InDesign. Excellent command of Canva , including brand kit and template management. Familiarity with HubSpot for campaign visuals and email templates. Strong eye for composition, typography, spacing, and detail. Highly organized, dependable, and able to manage multiple projects. Fluent in English with strong communication skills. (Bonus) Experience with motion graphics or short-form video using After Effects or CapCut. Benefits Work From Home or anywhere Highly Competitive Compensation Work for the most exciting companies in the US Flexible Schedule Healthy Work-Life Balance

Location: Uruguay Our client is a digital automotive marketplace that connects car buyers, sellers, and enthusiasts through a seamless online experience. Our platform features listings, reviews, and automotive content that helps users make informed decisions and engage with trusted dealers and brands. The Role We’re looking for a creative and detail-oriented Graphic Designer to bring our brand to life across all digital channels. You’ll collaborate with the marketing team to create visuals that enhance storytelling, strengthen campaigns, and maintain a consistent, high-quality visual identity across platforms. Key Responsibilities Design high-quality, on-brand visuals for social media (carousels, ad creatives, Reels covers, graphics). Create and refine brand assets that elevate messaging and storytelling. Develop and maintain design templates in Canva and Adobe Creative Suite for team use. Design visuals for HubSpot campaigns, including email banners and landing page graphics. Adapt designs for Instagram, LinkedIn, YouTube, and TikTok . Ensure all visuals follow brand guidelines (tone, typography, color palette, hierarchy). Organize and deliver final assets in proper formats ( JPEG, PNG, MP4, PDF ) with clear file naming. Collaborate via ClickUp, Google Drive, OneDrive, and Slack to manage deliverables and feedback. Requirements 3+ years of experience in graphic design for social media or digital marketing. Strong portfolio showcasing creative and brand-aligned designs. Advanced skills in Adobe Photoshop, Illustrator, and InDesign. Excellent command of Canva , including brand kit and template management. Familiarity with HubSpot for campaign visuals and email templates. Strong eye for composition, typography, spacing, and detail. Highly organized, dependable, and able to manage multiple projects. Fluent in English with strong communication skills. (Bonus) Experience with motion graphics or short-form video using After Effects or CapCut. Benefits Work From Home or anywhere Highly Competitive Compensation Work for the most exciting companies in the US Flexible Schedule Healthy Work-Life Balance

Location: Brazil Our client is a digital automotive marketplace that connects car buyers, sellers, and enthusiasts through a seamless online experience. Our platform features listings, reviews, and automotive content that helps users make informed decisions and engage with trusted dealers and brands. The Role We’re looking for a creative and detail-oriented Graphic Designer to bring our brand to life across all digital channels. You’ll collaborate with the marketing team to create visuals that enhance storytelling, strengthen campaigns, and maintain a consistent, high-quality visual identity across platforms. Key Responsibilities Design high-quality, on-brand visuals for social media (carousels, ad creatives, Reels covers, graphics). Create and refine brand assets that elevate messaging and storytelling. Develop and maintain design templates in Canva and Adobe Creative Suite for team use. Design visuals for HubSpot campaigns, including email banners and landing page graphics. Adapt designs for Instagram, LinkedIn, YouTube, and TikTok . Ensure all visuals follow brand guidelines (tone, typography, color palette, hierarchy). Organize and deliver final assets in proper formats ( JPEG, PNG, MP4, PDF ) with clear file naming. Collaborate via ClickUp, Google Drive, OneDrive, and Slack to manage deliverables and feedback. Requirements 3+ years of experience in graphic design for social media or digital marketing. Strong portfolio showcasing creative and brand-aligned designs. Advanced skills in Adobe Photoshop, Illustrator, and InDesign. Excellent command of Canva , including brand kit and template management. Familiarity with HubSpot for campaign visuals and email templates. Strong eye for composition, typography, spacing, and detail. Highly organized, dependable, and able to manage multiple projects. Fluent in English with strong communication skills. (Bonus) Experience with motion graphics or short-form video using After Effects or CapCut. Benefits Work From Home or anywhere Highly Competitive Compensation Work for the most exciting companies in the US Flexible Schedule Healthy Work-Life Balance

Location: Mexico Our client is a digital automotive marketplace that connects car buyers, sellers, and enthusiasts through a seamless online experience. Our platform features listings, reviews, and automotive content that helps users make informed decisions and engage with trusted dealers and brands. The Role We’re looking for a creative and detail-oriented Graphic Designer to bring our brand to life across all digital channels. You’ll collaborate with the marketing team to create visuals that enhance storytelling, strengthen campaigns, and maintain a consistent, high-quality visual identity across platforms. Key Responsibilities Design high-quality, on-brand visuals for social media (carousels, ad creatives, Reels covers, graphics). Create and refine brand assets that elevate messaging and storytelling. Develop and maintain design templates in Canva and Adobe Creative Suite for team use. Design visuals for HubSpot campaigns, including email banners and landing page graphics. Adapt designs for Instagram, LinkedIn, YouTube, and TikTok . Ensure all visuals follow brand guidelines (tone, typography, color palette, hierarchy). Organize and deliver final assets in proper formats ( JPEG, PNG, MP4, PDF ) with clear file naming. Collaborate via ClickUp, Google Drive, OneDrive, and Slack to manage deliverables and feedback. Requirements 3+ years of experience in graphic design for social media or digital marketing. Strong portfolio showcasing creative and brand-aligned designs. Advanced skills in Adobe Photoshop, Illustrator, and InDesign. Excellent command of Canva , including brand kit and template management. Familiarity with HubSpot for campaign visuals and email templates. Strong eye for composition, typography, spacing, and detail. Highly organized, dependable, and able to manage multiple projects. Fluent in English with strong communication skills. (Bonus) Experience with motion graphics or short-form video using After Effects or CapCut. Benefits Work From Home or anywhere Highly Competitive Compensation Work for the most exciting companies in the US Flexible Schedule Healthy Work-Life Balance

Location: Argentina Our client is a digital automotive marketplace that connects car buyers, sellers, and enthusiasts through a seamless online experience. Our platform features listings, reviews, and automotive content that helps users make informed decisions and engage with trusted dealers and brands. The Role We’re looking for a creative and detail-oriented Graphic Designer to bring our brand to life across all digital channels. You’ll collaborate with the marketing team to create visuals that enhance storytelling, strengthen campaigns, and maintain a consistent, high-quality visual identity across platforms. Key Responsibilities Design high-quality, on-brand visuals for social media (carousels, ad creatives, Reels covers, graphics). Create and refine brand assets that elevate messaging and storytelling. Develop and maintain design templates in Canva and Adobe Creative Suite for team use. Design visuals for HubSpot campaigns, including email banners and landing page graphics. Adapt designs for Instagram, LinkedIn, YouTube, and TikTok . Ensure all visuals follow brand guidelines (tone, typography, color palette, hierarchy). Organize and deliver final assets in proper formats ( JPEG, PNG, MP4, PDF ) with clear file naming. Collaborate via ClickUp, Google Drive, OneDrive, and Slack to manage deliverables and feedback. Requirements 3+ years of experience in graphic design for social media or digital marketing. Strong portfolio showcasing creative and brand-aligned designs. Advanced skills in Adobe Photoshop, Illustrator, and InDesign. Excellent command of Canva , including brand kit and template management. Familiarity with HubSpot for campaign visuals and email templates. Strong eye for composition, typography, spacing, and detail. Highly organized, dependable, and able to manage multiple projects. Fluent in English with strong communication skills. (Bonus) Experience with motion graphics or short-form video using After Effects or CapCut. Benefits Work From Home or anywhere Highly Competitive Compensation Work for the most exciting companies in the US Flexible Schedule Healthy Work-Life Balance

Location: London Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. WHAT YOU'LL DO As an Agent Strategist https://sierra.ai/blog/agent-strategist-your-phd-in-applied-ai, you own how Sierra's AI agents come to life for our customers — from first pilot to a production agent handling thousands of conversations a day. You sit at the intersection of product, building agents and customer-facing work, and stay just as close to the technology as you are to the people you build for. You transform a customer's thorniest, highest-stakes problems into agents that measurably move their business. - Own the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle. Take agents from initial scope through conversation design, tooling, and evaluation, to launch and continuous iteration in production — translating business goals into an agent that outperforms, and tuning relentlessly until it's the best version of itself in the real world. You'll have real ownership and autonomy over the outcome. - Be the trusted strategic advisor to enterprise leaders. Sit shoulder-to-shoulder with our customers' executives, understand what success actually means to their business, and shape the AI strategy that gets them there. - Partner with the customer's working teams day to day. Run working sessions, troubleshoot the agent as issues come up, and make the calls that keep the build on track for launch. - Directly impact product. Surface unmet needs from your customer work, and feed them back to research and platform to shape where Sierra goes next. EXAMPLE PROJECTS These are the kinds of projects that strategists on our team have worked on recently: - Scope and launch a subscription-retention agent for a large telecommunications or media company that consistently outperforms human agents at saving at-risk customers. - Stand up an agent for a commerce customer that troubleshoots a broken device end-to-end and personalizes product recommendations in the same conversation. - Redesign the conversation flows for a financial services agent so it can handle complex, regulated interactions — and convert a pilot into a multi-team production deployment. See our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services for examples. - Partner with product on a net-new capability — a new agent architecture or self-service tooling — using a live customer as the design partner. - Define the evaluation and quality bar for a new agent, then use those metrics to drive a measurable lift in outcome https://sierra.ai/blog/outcome-based-pricing-for-ai-agents week over week. WHAT YOU'LL BRING - Customer obsession. Genuine energy being in front of customers — understanding their business and needs, thriving in complex organizations, and building trusted relationships. - Communication. Clear, direct, and persuasive across technical and non-technical audiences. - Strategic problem-solving in ambiguity. Strong analytical and critical-thinking skills to break down complex problems, spot risks early, and adapt as things change fast. - Technical aptitude. Comfortable engaging directly with technical concepts - reading API documentation, understanding data models and system architecture, and following engineering tradeoffs in a design discussion. - Ownership and delivery. A track record of running multiple complex, high-visibility projects at once and driving them to outcomes. EVEN BETTER... - Experience building or deploying AI/LLM agents in production — hands-on with the tools behind them (eval frameworks, agent tooling, RAG, prompt engineering) — working closely with technical counterparts. - You've been a founder, founding team member, or operator — you know how to balance craft, ownership, and speed. - A degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience — and/or an MBA or comparable experience at the intersection of technology and business. OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Location: London Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. WHAT YOU'LL DO As an Agent Strategist https://sierra.ai/blog/agent-strategist-your-phd-in-applied-ai, you own how Sierra's AI agents come to life for our customers — from first pilot to a production agent handling thousands of conversations a day. You sit at the intersection of product, building agents and customer-facing work, and stay just as close to the technology as you are to the people you build for. You transform a customer's thorniest, highest-stakes problems into agents that measurably move their business. - Own the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle. Take agents from initial scope through conversation design, tooling, and evaluation, to launch and continuous iteration in production — translating business goals into an agent that outperforms, and tuning relentlessly until it's the best version of itself in the real world. You'll have real ownership and autonomy over the outcome. - Be the trusted strategic advisor to enterprise leaders. Sit shoulder-to-shoulder with our customers' executives, understand what success actually means to their business, and shape the AI strategy that gets them there. - Partner with the customer's working teams day to day. Run working sessions, troubleshoot the agent as issues come up, and make the calls that keep the build on track for launch. - Directly impact product. Surface unmet needs from your customer work, and feed them back to research and platform to shape where Sierra goes next. EXAMPLE PROJECTS These are the kinds of projects that strategists on our team have worked on recently: - Scope and launch a subscription-retention agent for a large telecommunications or media company that consistently outperforms human agents at saving at-risk customers. - Stand up an agent for a commerce customer that troubleshoots a broken device end-to-end and personalizes product recommendations in the same conversation. - Redesign the conversation flows for a financial services agent so it can handle complex, regulated interactions — and convert a pilot into a multi-team production deployment. See our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services for examples. - Partner with product on a net-new capability — a new agent architecture or self-service tooling — using a live customer as the design partner. - Define the evaluation and quality bar for a new agent, then use those metrics to drive a measurable lift in outcome https://sierra.ai/blog/outcome-based-pricing-for-ai-agents week over week. WHAT YOU'LL BRING - Customer obsession. Genuine energy being in front of customers — understanding their business and needs, thriving in complex organizations, and building trusted relationships. - Communication. Clear, direct, and persuasive across technical and non-technical audiences. - Strategic problem-solving in ambiguity. Strong analytical and critical-thinking skills to break down complex problems, spot risks early, and adapt as things change fast. - Technical aptitude. Comfortable engaging directly with technical concepts - reading API documentation, understanding data models and system architecture, and following engineering tradeoffs in a design discussion. - Ownership and delivery. A track record of running multiple complex, high-visibility projects at once and driving them to outcomes. EVEN BETTER... - Experience building or deploying AI/LLM agents in production — hands-on with the tools behind them (eval frameworks, agent tooling, RAG, prompt engineering) — working closely with technical counterparts. - You've been a founder, founding team member, or operator — you know how to balance craft, ownership, and speed. - A degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience — and/or an MBA or comparable experience at the intersection of technology and business. OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.