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Location: Colombia About Improvado Improvado is an AI-powered marketing data platform built for mid-market and enterprise teams. We help companies automate complex marketing data workflows, unify data at scale, and surface insights through BI and AI. Brands like Genentech, T-Mobile, Activision, and H&R Block rely on us to simplify analytics and improve marketing performance. We’re a fast-growing Series A startup backed by $34M in funding and driven by a team that moves fast, stays curious, and cares about high-quality execution. About the role Improvado is a marketing data platform for enterprise brands and agencies. You will own how our revenue runs and how it is measured. That covers Salesforce and the GTM tools, the path from signed contract to paid invoice, the revenue data model, and the reports leadership decides from. You work closely with the analytics team: you don’t have to build the data models yourself, but you must read them, spot what is wrong and say what to change. You work through AI agents daily, doing the work of a bigger team. What you will do Salesforce and GTM stack Own Salesforce configuration, release process and user access, plus the integrations around it (Gong, Clay, Lemlist, enrichment, e-signature, lead routing). Keep CRM data clean with guardrails that block mistakes. Manage licences and vendor renewals. Maintain the Salesforce manual and RevOps SOPs, and train new hires. Contract to cash Own ARR and bookings logic (new, upsell, downsell, churn, renewals) and keep agreement, opportunity, and invoice consistent. Run the closed-deals and billing check with Finance. Fix errors at the source and add a control so they don’t repeat. Audit invoices, track and chase unpaid ones, and prepare quarterly commission and quota reports. Revenue analytics and data model Own the quarterly sales analytics pack, the CRO report, the forecast and pipeline coverage (including CS renewal inputs). Track funnel conversion, explain why deals move, stall or slip, and keep attribution correct with Marketing. Query ClickHouse daily, trace any number to its source, and write specs for model changes. Give each metric one documented definition and add data quality checks. Build leadership dashboards, retire unused ones, and end every analysis with a recommendation, a number and an owner. AI and automation Use coding agents (Claude Code, Codex) for queries, scripts and Salesforce automation, and always verify their output. Automate manual work (invoice and payment checks, CRM hygiene, deal-risk alerts, call analysis) and measure hours saved and errors avoided. Ownership Be the single RevOps contact for Sales, CS, Marketing, Finance and Product. Turn each request into a task with an owner, date and success metric. Requirements 4-6+ years in RevOps, Sales Ops or GTM systems in B2B SaaS, with hands-on admin of a live Salesforce org. Strong SQL and comfort in a modeled warehouse (layers, lineage, one definition per metric). dbt is a plus. Deep knowledge of the B2B SaaS revenue cycle: funnel, pipeline, forecast, ARR, churn, renewals. Experience running the money side: contracts, invoicing, collections, kept in sync with the CRM. Proof you build with AI agents: something you shipped that others use. Fluent English and clear written updates without being asked. Nice to have Salesforce Administrator or Advanced Administrator certification. ClickHouse or another columnar warehouse, and any BI tool. Salesforce development (Apex, triggers, API). Gong, Clay, Lemlist, or workflow automation tools. Billing, CPQ, or accounting systems. HubSpot to Salesforce migration. Attribution or CS health score data. Martech or analytics company background. What We Offer Remote-first environment Strong product/market fit: marketing data product for US-based enterprises 20 working days of PTO per year US holidays and additional days off Professional development reimbursement

Location: Costa Rica About Improvado Improvado is an AI-powered marketing data platform built for mid-market and enterprise teams. We help companies automate complex marketing data workflows, unify data at scale, and surface insights through BI and AI. Brands like Genentech, T-Mobile, Activision, and H&R Block rely on us to simplify analytics and improve marketing performance. We’re a fast-growing Series A startup backed by $34M in funding and driven by a team that moves fast, stays curious, and cares about high-quality execution. About the role Improvado is a marketing data platform for enterprise brands and agencies. You will own how our revenue runs and how it is measured. That covers Salesforce and the GTM tools, the path from signed contract to paid invoice, the revenue data model, and the reports leadership decides from. You work closely with the analytics team: you don’t have to build the data models yourself, but you must read them, spot what is wrong and say what to change. You work through AI agents daily, doing the work of a bigger team. What you will do Salesforce and GTM stack Own Salesforce configuration, release process and user access, plus the integrations around it (Gong, Clay, Lemlist, enrichment, e-signature, lead routing). Keep CRM data clean with guardrails that block mistakes. Manage licences and vendor renewals. Maintain the Salesforce manual and RevOps SOPs, and train new hires. Contract to cash Own ARR and bookings logic (new, upsell, downsell, churn, renewals) and keep agreement, opportunity, and invoice consistent. Run the closed-deals and billing check with Finance. Fix errors at the source and add a control so they don’t repeat. Audit invoices, track and chase unpaid ones, and prepare quarterly commission and quota reports. Revenue analytics and data model Own the quarterly sales analytics pack, the CRO report, the forecast and pipeline coverage (including CS renewal inputs). Track funnel conversion, explain why deals move, stall or slip, and keep attribution correct with Marketing. Query ClickHouse daily, trace any number to its source, and write specs for model changes. Give each metric one documented definition and add data quality checks. Build leadership dashboards, retire unused ones, and end every analysis with a recommendation, a number and an owner. AI and automation Use coding agents (Claude Code, Codex) for queries, scripts and Salesforce automation, and always verify their output. Automate manual work (invoice and payment checks, CRM hygiene, deal-risk alerts, call analysis) and measure hours saved and errors avoided. Ownership Be the single RevOps contact for Sales, CS, Marketing, Finance and Product. Turn each request into a task with an owner, date and success metric. Requirements 4-6+ years in RevOps, Sales Ops or GTM systems in B2B SaaS, with hands-on admin of a live Salesforce org. Strong SQL and comfort in a modeled warehouse (layers, lineage, one definition per metric). dbt is a plus. Deep knowledge of the B2B SaaS revenue cycle: funnel, pipeline, forecast, ARR, churn, renewals. Experience running the money side: contracts, invoicing, collections, kept in sync with the CRM. Proof you build with AI agents: something you shipped that others use. Fluent English and clear written updates without being asked. Nice to have Salesforce Administrator or Advanced Administrator certification. ClickHouse or another columnar warehouse, and any BI tool. Salesforce development (Apex, triggers, API). Gong, Clay, Lemlist, or workflow automation tools. Billing, CPQ, or accounting systems. HubSpot to Salesforce migration. Attribution or CS health score data. Martech or analytics company background. What We Offer Remote-first environment Strong product/market fit: marketing data product for US-based enterprises 20 working days of PTO per year US holidays and additional days off Professional development reimbursement

Location: Romania About Improvado Improvado is an AI-powered marketing data platform built for mid-market and enterprise teams. We help companies automate complex marketing data workflows, unify data at scale, and surface insights through BI and AI. Brands like Genentech, T-Mobile, Activision, and H&R Block rely on us to simplify analytics and improve marketing performance. We’re a fast-growing Series A startup backed by $34M in funding and driven by a team that moves fast, stays curious, and cares about high-quality execution. About the role Improvado is a marketing data platform for enterprise brands and agencies. You will own how our revenue runs and how it is measured. That covers Salesforce and the GTM tools, the path from signed contract to paid invoice, the revenue data model, and the reports leadership decides from. You work closely with the analytics team: you don’t have to build the data models yourself, but you must read them, spot what is wrong and say what to change. You work through AI agents daily, doing the work of a bigger team. What you will do Salesforce and GTM stack Own Salesforce configuration, release process and user access, plus the integrations around it (Gong, Clay, Lemlist, enrichment, e-signature, lead routing). Keep CRM data clean with guardrails that block mistakes. Manage licences and vendor renewals. Maintain the Salesforce manual and RevOps SOPs, and train new hires. Contract to cash Own ARR and bookings logic (new, upsell, downsell, churn, renewals) and keep agreement, opportunity, and invoice consistent. Run the closed-deals and billing check with Finance. Fix errors at the source and add a control so they don’t repeat. Audit invoices, track and chase unpaid ones, and prepare quarterly commission and quota reports. Revenue analytics and data model Own the quarterly sales analytics pack, the CRO report, the forecast and pipeline coverage (including CS renewal inputs). Track funnel conversion, explain why deals move, stall or slip, and keep attribution correct with Marketing. Query ClickHouse daily, trace any number to its source, and write specs for model changes. Give each metric one documented definition and add data quality checks. Build leadership dashboards, retire unused ones, and end every analysis with a recommendation, a number and an owner. AI and automation Use coding agents (Claude Code, Codex) for queries, scripts and Salesforce automation, and always verify their output. Automate manual work (invoice and payment checks, CRM hygiene, deal-risk alerts, call analysis) and measure hours saved and errors avoided. Ownership Be the single RevOps contact for Sales, CS, Marketing, Finance and Product. Turn each request into a task with an owner, date and success metric. Requirements 4-6+ years in RevOps, Sales Ops or GTM systems in B2B SaaS, with hands-on admin of a live Salesforce org. Strong SQL and comfort in a modeled warehouse (layers, lineage, one definition per metric). dbt is a plus. Deep knowledge of the B2B SaaS revenue cycle: funnel, pipeline, forecast, ARR, churn, renewals. Experience running the money side: contracts, invoicing, collections, kept in sync with the CRM. Proof you build with AI agents: something you shipped that others use. Fluent English and clear written updates without being asked. Nice to have Salesforce Administrator or Advanced Administrator certification. ClickHouse or another columnar warehouse, and any BI tool. Salesforce development (Apex, triggers, API). Gong, Clay, Lemlist, or workflow automation tools. Billing, CPQ, or accounting systems. HubSpot to Salesforce migration. Attribution or CS health score data. Martech or analytics company background. What We Offer Remote-first environment Strong product/market fit: marketing data product for US-based enterprises 20 working days of PTO per year US holidays and additional days off Professional development reimbursement

Location: Georgia About Improvado Improvado is an AI-powered marketing data platform built for mid-market and enterprise teams. We help companies automate complex marketing data workflows, unify data at scale, and surface insights through BI and AI. Brands like Genentech, T-Mobile, Activision, and H&R Block rely on us to simplify analytics and improve marketing performance. We’re a fast-growing Series A startup backed by $34M in funding and driven by a team that moves fast, stays curious, and cares about high-quality execution. About the role Improvado is a marketing data platform for enterprise brands and agencies. You will own how our revenue runs and how it is measured. That covers Salesforce and the GTM tools, the path from signed contract to paid invoice, the revenue data model, and the reports leadership decides from. You work closely with the analytics team: you don’t have to build the data models yourself, but you must read them, spot what is wrong and say what to change. You work through AI agents daily, doing the work of a bigger team. What you will do Salesforce and GTM stack Own Salesforce configuration, release process and user access, plus the integrations around it (Gong, Clay, Lemlist, enrichment, e-signature, lead routing). Keep CRM data clean with guardrails that block mistakes. Manage licences and vendor renewals. Maintain the Salesforce manual and RevOps SOPs, and train new hires. Contract to cash Own ARR and bookings logic (new, upsell, downsell, churn, renewals) and keep agreement, opportunity, and invoice consistent. Run the closed-deals and billing check with Finance. Fix errors at the source and add a control so they don’t repeat. Audit invoices, track and chase unpaid ones, and prepare quarterly commission and quota reports. Revenue analytics and data model Own the quarterly sales analytics pack, the CRO report, the forecast and pipeline coverage (including CS renewal inputs). Track funnel conversion, explain why deals move, stall or slip, and keep attribution correct with Marketing. Query ClickHouse daily, trace any number to its source, and write specs for model changes. Give each metric one documented definition and add data quality checks. Build leadership dashboards, retire unused ones, and end every analysis with a recommendation, a number and an owner. AI and automation Use coding agents (Claude Code, Codex) for queries, scripts and Salesforce automation, and always verify their output. Automate manual work (invoice and payment checks, CRM hygiene, deal-risk alerts, call analysis) and measure hours saved and errors avoided. Ownership Be the single RevOps contact for Sales, CS, Marketing, Finance and Product. Turn each request into a task with an owner, date and success metric. Requirements 4-6+ years in RevOps, Sales Ops or GTM systems in B2B SaaS, with hands-on admin of a live Salesforce org. Strong SQL and comfort in a modeled warehouse (layers, lineage, one definition per metric). dbt is a plus. Deep knowledge of the B2B SaaS revenue cycle: funnel, pipeline, forecast, ARR, churn, renewals. Experience running the money side: contracts, invoicing, collections, kept in sync with the CRM. Proof you build with AI agents: something you shipped that others use. Fluent English and clear written updates without being asked. Nice to have Salesforce Administrator or Advanced Administrator certification. ClickHouse or another columnar warehouse, and any BI tool. Salesforce development (Apex, triggers, API). Gong, Clay, Lemlist, or workflow automation tools. Billing, CPQ, or accounting systems. HubSpot to Salesforce migration. Attribution or CS health score data. Martech or analytics company background. What We Offer Remote-first environment Strong product/market fit: marketing data product for US-based enterprises 20 working days of PTO per year US holidays and additional days off Professional development reimbursement

Location: Chile About Improvado Improvado is an AI-powered marketing data platform built for mid-market and enterprise teams. We help companies automate complex marketing data workflows, unify data at scale, and surface insights through BI and AI. Brands like Genentech, T-Mobile, Activision, and H&R Block rely on us to simplify analytics and improve marketing performance. We’re a fast-growing Series A startup backed by $34M in funding and driven by a team that moves fast, stays curious, and cares about high-quality execution. About the role Improvado is a marketing data platform for enterprise brands and agencies. You will own how our revenue runs and how it is measured. That covers Salesforce and the GTM tools, the path from signed contract to paid invoice, the revenue data model, and the reports leadership decides from. You work closely with the analytics team: you don’t have to build the data models yourself, but you must read them, spot what is wrong and say what to change. You work through AI agents daily, doing the work of a bigger team. What you will do Salesforce and GTM stack Own Salesforce configuration, release process and user access, plus the integrations around it (Gong, Clay, Lemlist, enrichment, e-signature, lead routing). Keep CRM data clean with guardrails that block mistakes. Manage licences and vendor renewals. Maintain the Salesforce manual and RevOps SOPs, and train new hires. Contract to cash Own ARR and bookings logic (new, upsell, downsell, churn, renewals) and keep agreement, opportunity, and invoice consistent. Run the closed-deals and billing check with Finance. Fix errors at the source and add a control so they don’t repeat. Audit invoices, track and chase unpaid ones, and prepare quarterly commission and quota reports. Revenue analytics and data model Own the quarterly sales analytics pack, the CRO report, the forecast and pipeline coverage (including CS renewal inputs). Track funnel conversion, explain why deals move, stall or slip, and keep attribution correct with Marketing. Query ClickHouse daily, trace any number to its source, and write specs for model changes. Give each metric one documented definition and add data quality checks. Build leadership dashboards, retire unused ones, and end every analysis with a recommendation, a number and an owner. AI and automation Use coding agents (Claude Code, Codex) for queries, scripts and Salesforce automation, and always verify their output. Automate manual work (invoice and payment checks, CRM hygiene, deal-risk alerts, call analysis) and measure hours saved and errors avoided. Ownership Be the single RevOps contact for Sales, CS, Marketing, Finance and Product. Turn each request into a task with an owner, date and success metric. Requirements 4-6+ years in RevOps, Sales Ops or GTM systems in B2B SaaS, with hands-on admin of a live Salesforce org. Strong SQL and comfort in a modeled warehouse (layers, lineage, one definition per metric). dbt is a plus. Deep knowledge of the B2B SaaS revenue cycle: funnel, pipeline, forecast, ARR, churn, renewals. Experience running the money side: contracts, invoicing, collections, kept in sync with the CRM. Proof you build with AI agents: something you shipped that others use. Fluent English and clear written updates without being asked. Nice to have Salesforce Administrator or Advanced Administrator certification. ClickHouse or another columnar warehouse, and any BI tool. Salesforce development (Apex, triggers, API). Gong, Clay, Lemlist, or workflow automation tools. Billing, CPQ, or accounting systems. HubSpot to Salesforce migration. Attribution or CS health score data. Martech or analytics company background. What We Offer Remote-first environment Strong product/market fit: marketing data product for US-based enterprises 20 working days of PTO per year US holidays and additional days off Professional development reimbursement

Location: Gurugram, Haryana, India NEOLYTIX Senior Manager, AR RCM Operations  |  Accounts Receivable  |  Gurugram DEPARTMENT Operations, RCM EXPERIENCE 15+ Years LOCATION Gurugram (Onsite) SHIFT US Shift REPORTS INTO CEO & COO ⚠  US Shift: This role operates on a US-aligned shift, onsite at our Gurugram delivery centre. Consistent availability during US business hours is non-negotiable. Apply only if you can commit to this fully. ⚠  Non-Negotiable: A minimum of 15 years of hands-on US healthcare AR and RCM experience is required. Profiles without this depth of domain experience will not be considered regardless of seniority or education. About the Role Neolytix is a US-headquartered healthcare managed services organization serving 270+ provider organizations across the United States, with delivery operations in Gurugram, Manila, and Chicago. Our RCM practice runs medical coding, charge entry, payment posting, and AR and denials management for physician groups and health systems across multiple specialties and payer environments. The Senior Manager, AR RCM is the most senior AR delivery leader in the India operations. Reporting directly to the CEO and COO, this role carries full accountability for AR performance across the Neolytix client portfolio: net collection rates, AR aging, denial resolution, follow-up compliance, and the teams that execute this work every day. This is not a monitoring role and not a reporting role. You own the outcome. If AR aging is trending in the wrong direction, you know why before leadership asks. If a client's net collection rate is below benchmark, you have a recovery plan before the QBR. You lead a multi-tier AR team, hold SLAs before they breach, and bring strategic clarity to the CEO and COO on the financial health of every account. If that describes the way you have built your career, this role is built for you. Key Responsibilities 1. AR Delivery Ownership & SLA Accountability Own end-to-end AR performance across the full Neolytix client portfolio: follow-up compliance, AR aging distribution, denial resolution timelines, and net collection rates. Define and enforce SLA commitments by account: touch cadences, AR aging thresholds, payer follow-up windows, and escalation timelines. Drive the operating cadence: daily floor reviews, weekly performance dashboards, and monthly executive reporting to the CEO and COO. Serve as the senior escalation authority for all AR delivery issues, with direct accountability for resolution and root-cause documentation. 2. Revenue & Financial Performance Own the financial metrics that matter: net collection rate, AR aging distribution (including AR >90), first-pass yield, denial rate, cost to collect, and payment variance. Identify revenue optimization opportunities within the existing portfolio: payer mix trends, underpayment patterns, denial root causes, and write-off risk. Present financial performance analysis and recovery plans to the CEO and COO with clarity and conviction. You do not describe the chart; you explain what it means and what you are doing about it. 3. Denial Management & Payer Strategy Own the denial management function end to end: root cause categorization, appeal workflows, payer-specific escalation protocols, and first-pass improvement plans. Stay current on payer policy changes, CMS billing updates, and coding guideline shifts that affect denial rates and collection timelines. Develop payer-specific follow-up strategies and embed them into team workflows and SOPs. 4. Team Leadership & Talent Development Lead a multi-tier AR team: Team Leads, Senior Associates, and Associates across the AR and denials function. Own performance management, succession planning, and high-potential identification for the AR org. Partner with Talent Management on hiring, onboarding, and retention of AR talent, including calibrating role requirements for the team as it scales. Build a performance culture grounded in accountability, data fluency, and continuous improvement. 5. Client Engagement & Retention Act as the senior operational partner for strategic AR accounts, maintaining relationships at the decision-maker level. Lead and contribute to Quarterly Business Reviews, performance reporting, and service expansion conversations. Surface delivery risks proactively and communicate resolution plans to clients before issues escalate. 6. Process Excellence & Compliance Own SOPs for all AR workflows: initial follow-up, denial management, appeals, escalation, and write-off protocols. Ensure operations remain compliant with HIPAA, CMS billing requirements, and payer-specific compliance standards. Drive continuous improvement across AR workflows using structured problem-solving and root-cause analysis. What You Bring Must-Have 15 or more years of US healthcare AR and RCM experience, with senior leadership accountability over large multi-specialty AR portfolios. Mastery of AR financial metrics: net collection rate, AR aging distribution, denial rate, first-pass yield, cost to collect. You can explain what moves each one and defend your analysis when challenged. Deep denial management expertise: root cause categorization, payer-specific appeal strategies, and a track record of improving first-pass rates. Experience leading multi-tier AR teams of 50 or more FTEs, including Team Leads and supervisors. Commercial payer experience across BCBS, Aetna, Cigna, UHC, and regional payers, alongside Medicare and Medicaid. Multi-specialty billing exposure: physician groups, hospital systems, or both. Excellent client-facing communication: comfortable presenting to C-suite clients and internal senior leadership with equal confidence. Commitment to the US shift, onsite in Gurugram. Strong Preference Prior experience in a BPO, MSO, or KPO environment delivering AR services for US healthcare clients, not in-house captive only. Exposure to multiple billing and EHR platforms: AdvancedMD, Athenahealth, Epic, Kareo, Centricity, or similar. Track record of building or restructuring an AR team and improving performance metrics within 12 months. Power BI or advanced Excel for AR performance tracking and executive reporting. Nice-to-Have MBA or postgraduate degree in healthcare administration, business, or a related discipline. Six Sigma Green Belt or equivalent process improvement methodology applied to an AR workflow. CPAT (Certified Patient Account Technician) or equivalent AR or RCM certification. Experience across multi-geography delivery: India and Philippines operating in parallel. Who You Are You treat AR aging as a story, not a spreadsheet. You know what each band means for revenue risk and you communicate it that way to leadership. You hold SLAs before clients ask about them. Reactive escalation management is not something you do. You can tell the CEO what a number means, not just what it is. Your analysis ends with a so-what and a plan, not a chart. You hold your team to a high standard without losing them. Accountability and development are not in tension in the way you lead. You see denial patterns before they become denial trends. Root cause is where you start, not where you finish. Eligibility Criteria Education: Graduate degree mandatory. Postgraduate degree (MBA or equivalent) preferred. Experience: 15 or more years in US healthcare AR and RCM. Non-negotiable. Communication: Excellent spoken and written English. You will present to the CEO and COO regularly and manage senior client relationships. Communication below this standard will not progress. Shift: US-aligned shift, onsite in Gurugram. This is firm. Apply only if you can commit to this consistently. Notice Period: 30 to 45 days preferred. Up to 60 days considered for the right profile. Performance Expectations (KPIs) In the first 12 months: Net collection rate: sustained at or above agreed client benchmarks across the managed portfolio. AR >90 days: percentage trending down or held within client SLA thresholds. Denial rate and first-pass yield: measurable improvement within 90 days on priority accounts. SLA achievement: 95% or above on committed follow-up and resolution timelines across the portfolio. Client retention: no unplanned exits attributable to AR delivery performance. Team performance: productivity and quality metrics for the AR team within benchmark, with clear improvement plans for underperforming sub-teams. Executive reporting: weekly and monthly dashboards delivered accurately and on time, with actionable narratives, no follow-up questions from the COO needed. Hiring Process Stage 1: Talent Management screening and profile review. AR domain depth and tenure verified at this stage. Stage 2: Functional interview with the COO covering AR delivery depth, financial metric fluency, denial management approach, and team leadership track record. Stage 3: Conversation with the CEO covering strategic fit, client philosophy, and leadership approach. Stage 4: Reference checks and offer. Why Join Neolytix Senior Leadership, Real Scope Own AR delivery for 270+ US provider organizations. This is not a slice of a portfolio. It is the entire function, reporting directly to the CEO and COO. Strategic Visibility Direct access to and regular engagement with senior leadership. Your analysis and judgment directly inform how the business runs and grows. Build, Not Just Run Significant opportunity to shape how the AR function scales: team structure, process standards, tooling, and performance frameworks. Competitive Package Compensation benchmarked to senior RCM leadership in Delhi NCR, with performance-linked incentives tied to portfolio outcomes.

Location: Gurgaon, India NEOLYTIX Assistant Manager, RCM Business Excellence Revenue Cycle Management  |  Governance & Performance  |  Gurugram DEPARTMENT RCM Business Excellence EXPERIENCE 6–8 Years LOCATION Gurugram (Onsite) SHIFT India Hours | US AM Overlap REPORTS INTO President & COO ⚠  This is not a delivery role. You will not run RCM accounts, manage billing teams, or handle client escalations. You will own the independent measurement layer that tells leadership whether delivery is doing what it committed to do. If you want to go deeper into governance and analytics rather than climb an operations delivery ladder, read on. About the Role Neolytix is a US-headquartered healthcare managed services organization running RCM, credentialing, and provider services for 270+ provider organizations across the US. Our delivery teams operate from Gurugram, Manila, and Chicago. We are creating a new seat: Assistant Manager, RCM Business Excellence. This is the founding role of an independent governance function. You will sit alongside delivery, not inside it: your mandate is to define what good process looks like for every RCM account, measure whether it actually happens, and give leadership numbers they can act on. Quality assurance reports to you. You define the metrics, own the cadence, and build the function as it scales. The shift is India business hours with overlap into the US morning for leadership reviews. This is not a night shift role. If you have spent your RCM career on a night shift at a BPO, that changes here. What You Will Own 1. Process SLA Conformance Define the committed process standard per RCM account: charge lag, posting turnaround, AR touch cadence, denial resolution timelines, and aging thresholds. Track actual performance against committed standards at a granular level. Strategic accounts reviewed weekly, the rest monthly. Flag risks proactively with proposed solutions before they breach SLAs. 2. Monthly Performance Insight Build the monthly performance pack from daily productivity and quality data. The standard: a reader can act on it without asking a follow-up question. Breaches carry a named owner and a resolution date. Last month's breaches are re-checked before new ones are raised. Contribute to weekly and monthly dashboards shared with delivery leadership and, where relevant, clients. 3. Quarterly Financial Review Analyse financial performance across all RCM accounts: charges, collections, AR aging, denial rate, net collection rate, and cost to collect. Present trends to senior leadership each quarter. You will be supported in building this, and expected to stand behind your conclusions when challenged. 4. Quality Function Ownership Line management of the Quality Lead and QA analysts. You own the sampling plan, audit calendar, scoring consistency, and auditor calibration. Ensure QA findings reach the floor and drive change, rather than living in a report. Audit team output for accuracy; identify recurring error patterns and drive corrective action. 5. Process Change Measurement When a new coding guideline, SOP, or process rule goes out, measure whether it was adopted and what it did to denials or rework. Rule issued, adoption measured, impact quantified, result fed back. Close the loop, do not just report the issuance. What You Bring Must-Have 6 to 8 years in US healthcare RCM operations, with hands-on exposure to AR and denials and a working understanding of how process failure shows up in revenue. Experience building a reporting, MIS, or business excellence function from scratch: defining the metrics, sourcing the data, establishing the cadence. Inheriting and running a function is not the same thing. Fluency in RCM financial metrics: net collection rate, AR aging distribution, denial rate, first-pass yield, cost to collect. You can explain what moves each one, not just report the number. Advanced Excel and working SQL. You use SQL to validate data, not to list it as a skill. Confidence presenting findings to senior leadership and holding a position when challenged. This means publishing numbers that make delivery look bad when the numbers say so. Strong Preference Six Sigma Green Belt or equivalent process excellence training you have actually applied to a live project, not just certified. Experience across multiple billing platforms (AdvancedMD, Athenahealth, Kareo, Epic, Centricity, or similar) and the data normalisation that comes with it. Prior management of a small quality or audit team. Power BI familiarity, though the analytics team owns the front end. Nice-to-Have Healthcare analytics firm or BPO process excellence background. Experience designing and running an MIS reporting function in a US RCM environment. Exposure to SSAE-18 or SOC 2 audit readiness in an RCM context. Who You Are You publish findings that make the delivery team look bad, and you sleep fine afterward. If you soften conclusions to keep the peace, this is the wrong seat. You build something and then measure whether it worked. The artifact is not the point; the change it produced is. You ask what a number means before you report it. A chart that describes what happened is the beginning of the work, not the end. You would rather be right and uncomfortable than comfortable and wrong. Eligibility Criteria Education: Graduate degree, any discipline. An analytical or healthcare-adjacent background is preferred. Communication: Excellent spoken and written English. You will present to the COO and CEO quarterly. Communication below this standard will not progress past the screening stage. Shift: India business hours with US morning overlap for leadership reviews. Onsite, Gurugram. Notice Period: Up to 60 days preferred. Beyond 60 days considered only for an exceptional profile. Performance Expectations What success looks like across the first year: Day 30: a current-state assessment published that honestly names what can and cannot be measured today. No softening. Day 60: SLA conformance tracking live for strategic accounts. Day 90: SLA conformance extended to the full RCM book. Month 3 onward: monthly performance pack running reliably. Leadership reads it and acts on it. Year 1: four quarterly financial reviews delivered and defended, MIS Analyst hired and producing independently, at least one process change closed end to end with adoption measured and impact quantified. End of year 1: the business argues from your numbers rather than about them. Career Path This is the founding seat of a function, not a standalone role. Business excellence and governance are established career tracks in RCM that run to Director and VP level at the large players. We are building ours from its first hire. Now AM, RCM Business Excellence RCM book: quality and MIS 12–18 Months Manager Team of 3–5; governance across RCM Next Senior Manager / AD Governance across service lines Beyond Director / VP, Business Excellence The function at company scale The move to Manager is earned against stated milestones, not time served. The rungs beyond it describe where the function is heading as the business grows. Hiring Process Stage 1: TA screening call (30 minutes). Role fit, domain depth check, and shift confirmation. Stage 2: Functional interview with the COO (45 to 60 minutes). Process knowledge, multi-account RCM experience, measurement approach, and how you handle findings that are unwelcome. Stage 3: Analytical exercise. A take-home case using real account data with a genuine deterioration in it. You have 3 days to complete it. We are watching whether you reach for root cause or describe the chart. Stage 4: Conversation with the CEO (45 minutes). Scope discussion, career trajectory, and how you think about building a governance function. Stage 5: Reference checks (minimum 2 calls). Specifically: an occasion when this person delivered findings that were unwelcome, and what happened next. Stage 6: Offer. Why Join Neolytix Founding Seat of a Function You own this from its first hire. The metrics, the cadence, the standard: none of it exists yet. That is rare at this level and reads strongly on a CV. Scope from Day One The whole RCM book, not one account or one process. At AM level in most RCM organisations you own a slice. Here you own the view across all of it. Day Shift, Not Night India business hours with US morning overlap. Not a night shift role. If you have spent your career on a night shift, this changes here. AI Makes This More Important As automation absorbs transactional delivery work, the measurement and governance layer becomes a larger share of the organisation. We are building an RCM platform now, and its analyst roles report into this function.

Location: Chicago, IL, United States Healthcare Operations Coordinator Neolytix  |  Chicago, IL (On-site)  |  Full-Time About Neolytix Neolytix is a healthcare management services organization supporting 270+ provider groups across revenue cycle management, credentialing & enrollment, patient access, and payer analytics. Our Chicago office is the US hub of a global delivery team spanning three countries. The Role You’ll be the operational backbone of our Chicago office — coordinating across provider enrollment, payer relations, and client service while keeping the day-to-day running smoothly. This is a high-touch role where you’ll work directly with company leadership and clients, so strong communication and a bias toward getting things done matter more than any single technical skill. What You’ll Do Support provider enrollment and credentialing workflows, including follow-ups with payers, tracking application status, and resolving issues to keep timelines on track. Assist with payer contract communications — drafting correspondence, organizing documentation, and coordinating between internal teams and payer contacts. Serve as a point of contact for local clients, including scheduling check-ins, preparing meeting materials, and occasionally visiting client sites in the Chicagoland area. Handle office operations for our Chicago location: supplies, scheduling, travel coordination, expense tracking, employee coordination for US-based staff, and support for marketing events and industry conferences. Maintain organized records across enrollment cases, payer interactions, and client communications so nothing falls through the cracks. Prepare basic reports and dashboards to support team visibility into operational workflows (Power BI experience a plus; we’ll invest in building your skills here). What We’re Looking For Bachelor’s degree in business, healthcare administration, or a related field (MBA a plus). 1–3 years of experience in operations, client services, or administrative coordination — healthcare industry exposure preferred but not required. Strong written and verbal communication skills; bilingual English/Spanish is a significant plus. Comfort working across multiple workstreams simultaneously in a small-team environment. Proficiency in Microsoft Office; familiarity with Power BI or other reporting tools is a bonus. Reliable, self-directed, and comfortable operating with minimal supervision. What We Offer Competitive hourly compensation commensurate with experience. Direct mentorship from senior leadership across healthcare operations, payer strategy, and analytics. A clear growth path — this role is designed to deepen into payer analytics and client strategy as you develop. A small, high-impact team where your contributions are visible from day one

Location: Chicago, IL, United States Healthcare Operations Coordinator Neolytix  |  Chicago, IL (On-site)  |  Full-Time About Neolytix Neolytix is a healthcare management services organization supporting 270+ provider groups across revenue cycle management, credentialing & enrollment, patient access, and payer analytics. Our Chicago office is the US hub of a global delivery team spanning three countries. The Role You’ll be the operational backbone of our Chicago office — coordinating across provider enrollment, payer relations, and client service while keeping the day-to-day running smoothly. This is a high-touch role where you’ll work directly with company leadership and clients, so strong communication and a bias toward getting things done matter more than any single technical skill. What You’ll Do Support provider enrollment and credentialing workflows, including follow-ups with payers, tracking application status, and resolving issues to keep timelines on track. Assist with payer contract communications — drafting correspondence, organizing documentation, and coordinating between internal teams and payer contacts. Serve as a point of contact for local clients, including scheduling check-ins, preparing meeting materials, and occasionally visiting client sites in the Chicagoland area. Handle office operations for our Chicago location: supplies, scheduling, travel coordination, expense tracking, employee coordination for US-based staff, and support for marketing events and industry conferences. Maintain organized records across enrollment cases, payer interactions, and client communications so nothing falls through the cracks. Prepare basic reports and dashboards to support team visibility into operational workflows (Power BI experience a plus; we’ll invest in building your skills here). What We’re Looking For Bachelor’s degree in business, healthcare administration, or a related field (MBA a plus). 1–3 years of experience in operations, client services, or administrative coordination — healthcare industry exposure preferred but not required. Strong written and verbal communication skills; bilingual English/Spanish is a significant plus. Comfort working across multiple workstreams simultaneously in a small-team environment. Proficiency in Microsoft Office; familiarity with Power BI or other reporting tools is a bonus. Reliable, self-directed, and comfortable operating with minimal supervision. What We Offer Competitive hourly compensation commensurate with experience. Direct mentorship from senior leadership across healthcare operations, payer strategy, and analytics. A clear growth path — this role is designed to deepen into payer analytics and client strategy as you develop. A small, high-impact team where your contributions are visible from day one

Location: Chicago, IL, United States Healthcare Operations Coordinator Neolytix  |  Chicago, IL (On-site)  |  Full-Time About Neolytix Neolytix is a healthcare management services organization supporting 270+ provider groups across revenue cycle management, credentialing & enrollment, patient access, and payer analytics. Our Chicago office is the US hub of a global delivery team spanning three countries. The Role You’ll be the operational backbone of our Chicago office — coordinating across provider enrollment, payer relations, and client service while keeping the day-to-day running smoothly. This is a high-touch role where you’ll work directly with company leadership and clients, so strong communication and a bias toward getting things done matter more than any single technical skill. What You’ll Do Support provider enrollment and credentialing workflows, including follow-ups with payers, tracking application status, and resolving issues to keep timelines on track. Assist with payer contract communications — drafting correspondence, organizing documentation, and coordinating between internal teams and payer contacts. Serve as a point of contact for local clients, including scheduling check-ins, preparing meeting materials, and occasionally visiting client sites in the Chicagoland area. Handle office operations for our Chicago location: supplies, scheduling, travel coordination, expense tracking, employee coordination for US-based staff, and support for marketing events and industry conferences. Maintain organized records across enrollment cases, payer interactions, and client communications so nothing falls through the cracks. Prepare basic reports and dashboards to support team visibility into operational workflows (Power BI experience a plus; we’ll invest in building your skills here). What We’re Looking For Bachelor’s degree in business, healthcare administration, or a related field (MBA a plus). 1–3 years of experience in operations, client services, or administrative coordination — healthcare industry exposure preferred but not required. Strong written and verbal communication skills; bilingual English/Spanish is a significant plus. Comfort working across multiple workstreams simultaneously in a small-team environment. Proficiency in Microsoft Office; familiarity with Power BI or other reporting tools is a bonus. Reliable, self-directed, and comfortable operating with minimal supervision. What We Offer Competitive hourly compensation commensurate with experience. Direct mentorship from senior leadership across healthcare operations, payer strategy, and analytics. A clear growth path — this role is designed to deepen into payer analytics and client strategy as you develop. A small, high-impact team where your contributions are visible from day one

Location: Chicago, IL, United States Healthcare Operations Coordinator Neolytix  |  Chicago, IL (On-site)  |  Full-Time About Neolytix Neolytix is a healthcare management services organization supporting 270+ provider groups across revenue cycle management, credentialing & enrollment, patient access, and payer analytics. Our Chicago office is the US hub of a global delivery team spanning three countries. The Role You’ll be the operational backbone of our Chicago office — coordinating across provider enrollment, payer relations, and client service while keeping the day-to-day running smoothly. This is a high-touch role where you’ll work directly with company leadership and clients, so strong communication and a bias toward getting things done matter more than any single technical skill. What You’ll Do Support provider enrollment and credentialing workflows, including follow-ups with payers, tracking application status, and resolving issues to keep timelines on track. Assist with payer contract communications — drafting correspondence, organizing documentation, and coordinating between internal teams and payer contacts. Serve as a point of contact for local clients, including scheduling check-ins, preparing meeting materials, and occasionally visiting client sites in the Chicagoland area. Handle office operations for our Chicago location: supplies, scheduling, travel coordination, expense tracking, employee coordination for US-based staff, and support for marketing events and industry conferences. Maintain organized records across enrollment cases, payer interactions, and client communications so nothing falls through the cracks. Prepare basic reports and dashboards to support team visibility into operational workflows (Power BI experience a plus; we’ll invest in building your skills here). What We’re Looking For Bachelor’s degree in business, healthcare administration, or a related field (MBA a plus). 1–3 years of experience in operations, client services, or administrative coordination — healthcare industry exposure preferred but not required. Strong written and verbal communication skills; bilingual English/Spanish is a significant plus. Comfort working across multiple workstreams simultaneously in a small-team environment. Proficiency in Microsoft Office; familiarity with Power BI or other reporting tools is a bonus. Reliable, self-directed, and comfortable operating with minimal supervision. What We Offer Competitive hourly compensation commensurate with experience. Direct mentorship from senior leadership across healthcare operations, payer strategy, and analytics. A clear growth path — this role is designed to deepen into payer analytics and client strategy as you develop. A small, high-impact team where your contributions are visible from day one

Location: Santa Ana, El Salvador LANGUAGE ACCESS ADMINISTRATOR The language access oversees implementation of the following tasks: Develop action plans to increase productivity. Outline measures to ensure quality and interpreters performance. Maintain a regularly updated date base of all interpreter’s productivity. Oversee personnel and performance of interpreters. Data analysis and report writing. Comply with KPIs. Desirable qualifications: Strong English skills. Proficient in Microsoft Office, Power BI. Effective communication and organizational skills. Must be well organized and detail oriented with the ability to adhere to strict project timelines and deadlines. Excellent interpersonal skills. Education: System Engineer, Bachellor Degree in English Language, Bachellor Degree in Computer Science.

Location: Israel About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D. The role Nebius is looking for a Data Excellence Manager to join our Data & Analytics organization, leading cross-functional data initiatives and processes. This role will help drive data alignment and visibility, creating a shared language and consistent processes in how data projects & resources are defined, managed, allocated & delivered across the organization. The role combines data excellence with strong project and process management. You will work with business stakeholders, Analysts, Data Engineers, and Data Scientists to translate business needs into clear requirements, establish effective working processes, and ensure that trusted data products and initiatives are delivered successfully. You’re welcome to work in our offices in Tel Aviv, Israel. Your responsibilities will include: Lead cross-functional data initiatives from requirements through production and business adoption, defining deliverables, milestones, owners & success criteria. Establish processes for intake, prioritization, resource allocation, and delivery of data products and analytical support. Define standards for data quality, ownership, documentation, access, and change management; drive resolution of data-quality issues. Drive accountability for delivery commitments through regular sprint and project reviews. Analyze planned versus actual delivery, resource allocation, and stakeholder feedback to improve planning, time estimates, and the balance between planned and ad hoc work. Own the business glossary, aligning terms, KPIs, calculations, sources, and owners. Partner with Data Platform teams, analysts, and business stakeholders to understand how data is ingested, structured, and transformed, and ensure consistent business definitions from raw tables to dashboards and business use Proactively communicate progress, successes, delays & risks to stakeholders. We expect you to have: Experience in data excellence, governance, quality, analytics, BI, data product management, or a related field. Proven track record of managing cross-functional projects from requirements through implementation and adoption. Technical fluency to work with data functions on ingestion, table structures, and supporting processes, connecting these to front-end analytics and business use. Strong understanding of data quality, KPI definitions, ownership & documentation. Strong project and process management skills, including prioritization, estimation, dependency management, and delivery reviews across concurrent initiatives. Ability to translate business needs into actionable data requirements, clearly communicate progress, outcomes, and trade-offs. A pragmatic, business-oriented mindset, with strong ownership, accountability, and a commitment to continuous improvement. Working knowledge of spoken and written English It will be an added bonus if you have: Experience with Tableau, Salesforce, DBT, data catalogs, or cloud data platforms. Experience with executive / functional reporting, self-service analytics, AI-powered data products Familiarity with data classification, privacy, security, and access controls. Benefits & Perks: Competitive compensation Career growth and learning opportunities Flexibility and ownership Collaborative and innovative culture Opportunity to work on impactful AI projects International environment and talented teams What's it like to work at Nebius: Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI Equal Opportunity Statement: Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law. Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire. If you need accommodations during the application process, please let us know.

-создавать и поддерживать дашборды с метриками по фичам системы управления инцидентами. -взаимодействовать с инженерами для добавления недостающих данных.

Location: Huntsville, AL Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations.  Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions.  Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment.  Join us and become a part of a company that is shaping the future of technology.  At LG, we strive to make Life Good for Everyone. Financial Planning – Korean Bilingual LG Electronics Alabama Inc. (LGEAI) is seeking a Korean Bilingual Financial Analyst (FP&A) to join our Financial Planning team under the CFO department. This position is designed to accommodate a range of experience levels, from early-career finance professionals to experienced senior-level finance candidates, depending on the individual’s background, qualifications, and demonstrated capabilities. This role will support financial planning, budgeting, forecasting, reporting, variance analysis, and business performance management. The ideal candidate will have a strong foundation in finance or accounting, strong analytical skills, and the ability to work closely with both local leadership and Korean headquarters/global stakeholders. More experienced candidates may take greater ownership of planning cycles, provide strategic financial recommendations, and partner closely with leadership on corporate finance initiatives. This position requires strong attention to detail, business judgment, communication skills, and the ability to translate financial data into meaningful insights. Korean-English bilingual proficiency is required, as this role will collaborate closely with Korean headquarters and global teams to ensure clear communication, alignment, and execution across regions. Responsibilities Support monthly forecasting, annual budgeting, long-range planning, and P&L reporting activities for assigned business areas or corporate functions. Prepare financial reports, variance analysis, and performance summaries to identify key business drivers, risks, opportunities, and corrective actions. Develop, maintain, and improve financial models used for financial planning, cost analysis, investment review, and business decision support. Partner with Finance, Corporate Strategy, and business leadership to align financial planning activities with company objectives and performance goals. Assist in preparing executive-level reports, dashboards, and presentations for leadership, including clear analysis and business recommendations. Monitor KPIs, expenses, cost trends, and financial performance to improve reporting accuracy, accountability, and visibility across supported functions. Identify cost-saving opportunities, process improvements, and financial efficiency initiatives. Work closely with the Director of Finance and Financial Planning team members to support corporate-level financial strategy, reporting, and performance management. Collaborate with Korean headquarters and global stakeholders to support financial communication, reporting requirements, and cross-regional alignment. Depending on experience level, may lead portions of the budgeting and forecasting process, manage complex analysis, influence stakeholders, or support broader financial strategy initiatives. Education / Experience Bachelor’s degree in Finance, Accounting, Economics, Business Administration, or a related business discipline required. 1+ years of experience in finance, accounting, FP&A, corporate finance, financial analysis, or a related field required; responsibilities and scope will be determined based on experience and qualifications. Must have knowledge of financial statements, accounting concepts, financial structure, budgeting, forecasting, and financial planning processes. Experience preparing financial reports, analyzing variances, and communicating business performance trends. Strong Excel skills required, including formulas, PivotTables, lookups, data analysis, and financial modeling. Experience working with ERP systems, large data sets, reporting tools, or financial planning systems preferred. Ability to communicate financial information clearly to both finance and non-finance stakeholders. Ability to work onsite in Huntsville, AL required; this position is not hybrid or remote. Korean-English bilingual proficiency required, both verbal and written. Preferred Qualifications Experience in a U.S. corporate finance, manufacturing, or large company environment. Experience supporting budgeting, forecasting, P&L analysis, cost analysis, cost optimization, or corporate efficiency initiatives. Experience partnering with department leaders, corporate management, senior leadership, or global teams. Advanced Excel, financial modeling, data visualization, ERP, SAP, Power BI, or other reporting system experience preferred. MBA, CPA, CMA, or other relevant finance/accounting certification preferred. Ideal Candidate Profile Analytical and detail-oriented finance professional with strong business judgment and problem-solving skills. Comfortable working with financial data, identifying trends, and translating analysis into practical business recommendations. Strong communicator who can collaborate effectively with local teams, Korean headquarters, and global stakeholders. Able to work independently while also contributing effectively in a team environment. Demonstrates ownership, accountability, and a willingness to improve processes and financial visibility. More experienced candidates should demonstrate executive presence, leadership capability, and the ability to influence decisions through clear, data-driven recommendations. Final title and compensation range will be determined based on the selected candidate’s level of experience, qualifications, skills, and overall fit for the role. Candidates with varying levels of finance, FP&A, corporate finance, or related experience are encouraged to apply. Recruiting Range: Financial Analyst 1 (up to 2 years exp.): $53-60k / bonus target 5% Financial Analyst 2 (3–4 years exp.): $65-73k / bonus target 5% Financial Analyst 3 (5–7 years exp.): $80-90k / bonus target 5% Financial Planning Manager (7+ years exp.): $100-113k / bonus target 10% #LI-TF1 Recruiting Range $53,000 — $113,000 USD Benefits Offered Full-Time Employees: No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits. Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options. Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time. Performance based Short-Term Incentives (varies by role). Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives. Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities. Group Rate Life and Disability Insurance. Benefits Offered Temporary/Contractors: Eligible for the relevant benefit programs offered through our partner agencies. Privacy Notice to California Applicants Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: 973-477-7090 or support@lg4me.freshdesk.com. This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied .

• Проверять входящие запросы от руководства и смежных отделов: финансового блока, коммерческого департамента и закупок. • Ежедневно отслеживать ключевые показатели: выручку, себестоимость, маржинальность и дебиторскую задолженность.

Location: Tbilisi, Georgia On behalf of FinTech Client #1 , SD Solutions is looking for a talented Global Payment Operations Manager to lead our Payment Operations function from Tbilisi, Georgia. This is a critical leadership role responsible for ensuring the smooth execution of global payment operations, maintaining operational excellence, and driving continuous improvements across processes, systems, and team performance. The ideal candidate combines strong payment operations expertise with a strategic mindset, excellent leadership skills, and a passion for automation and operational efficiency. You will lead a globally distributed team and work closely with Engineering, Product, Compliance, Customer Support, Customer Success, and external banking and payment partners. SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer. Responsibilities: Global Payment Operations Leadership Lead and develop the global Payment Operations team across multiple locations and time zones. Oversee daily payment operations, including payment monitoring, investigations, exceptions, rejections, returns, recalls, and reconciliation-related activities. Ensure timely resolution of payment-related issues while minimizing customer and business impact. Establish clear ownership, accountability, and performance expectations across the team. Manage operational escalations and coordinate effective resolution of high-priority payment incidents. Operational Excellence & Process Improvement Identify operational inefficiencies, recurring issues, and opportunities to simplify workflows. Build and maintain standardized processes, SOPs, documentation, and knowledge-sharing practices. Establish operational controls to reduce errors, improve consistency, and minimize risks. Drive root cause analysis and sustainable corrective actions for recurring payment issues. Continuously improve operational quality, productivity, and service delivery. Automation & AI-Driven Transformation Partner with Engineering, Product, and automation teams to reduce manual operational work. Identify and prioritize opportunities for AI, workflow automation, and self-service capabilities. Drive adoption of automation solutions while maintaining appropriate operational controls. Measure the effectiveness of automation initiatives and their impact on efficiency, quality, and scalability. Performance Management & Accountability Define, track, and improve operational KPIs, including resolution time, SLA performance, backlog, quality, and productivity. Establish clear performance reporting and operational visibility for leadership. Implement quality assurance practices and structured performance reviews. Foster a culture of ownership, accountability, proactive communication, and continuous improvement. Ensure effective workload distribution and resource planning. Cross-Functional Collaboration & Stakeholder Management Work closely with Product and Engineering to address payment-related technical issues and systemic gaps. Partner with Compliance and banking providers to resolve operational challenges and ensure adherence to relevant controls. Collaborate with Customer Support and Customer Success to improve the customer experience. Provide clear, timely, and actionable updates during escalations and critical incidents. Represent Payment Operations in cross-functional initiatives and strategic discussions. Requirements: 5+ years of experience in Payment Operations, Banking Operations, Fintech Operations, or a related field. 2+ years of experience managing operational teams, preferably across multiple locations. Strong understanding of payment processing, banking workflows, payment failures, investigations, and exception handling. Proven experience driving process improvements, operational efficiency, and measurable performance improvements. Strong analytical and problem-solving skills, with the ability to make data-driven decisions. Demonstrated ability to lead through operational complexity and changing business priorities. Excellent stakeholder management, communication, and escalation management skills. High level of ownership, accountability, and attention to detail. Excellent written and spoken English. Advantages: Experience in a global fintech or payments SaaS environment. Familiarity with payment networks and methods such as ACH, Wire, SWIFT, SEPA, and local payment rails. Experience working with global banking partners and payment service providers. Hands-on experience implementing automation, AI-powered workflows, or operational transformation initiatives. Familiarity with Zendesk, Jira, Salesforce, BI tools, or similar operational platforms. Experience managing operational risk, reconciliation, and financial controls. About the company: A well-funded fintech unicorn operating a cloud-based global payables automation platform. Enterprises use it to streamline supplier payments, mass payouts, and AP operations across international markets — replacing manual finance processes with automated, audit-ready workflows. By applying for this position, you agree to the terms outlined in our Privacy Policy. Please take a moment to review our Privacy Policy https://sd-solutions.breezy.hr/privacy-notice , and make sure you understand its contents. If you have any questions or concerns regarding our Privacy Policy, please feel free to contact us.

• Опыт в аналитике от 3 лет. • Python, SQL.