Вакансии

Location: Latvia About the Client We're helping a growing AI and process automation consultancy based in Munich, Germany find a Senior AI Automation Engineer to design and deliver sophisticated automation and AI-powered business solutions. The company works with small and medium-sized businesses across Germany, Austria, and Switzerland, helping them streamline operations, improve efficiency, and scale through intelligent automation. Its solutions span CRM systems, AI agents, automated workflows, business intelligence, and custom software integrations. The Role We're looking for a Senior AI Automation Engineer who combines a strong software development background with advanced hands-on experience in automation engineering and AI integrations. You'll design and build complex automation systems, integrate AI technologies, develop custom code, and create tailored software solutions when existing platforms aren't sufficient. Working closely with the founder and delivery team, you'll take ownership of projects from requirements gathering and technical design through development, deployment, and optimization. This isn't a role for someone who only builds simple automations. We're looking for a software engineer who understands system architecture, can solve complex technical challenges, and knows when to use low-code platforms versus custom development. Role Details Commitment: Full-Time (40 hours/week) Working Hours: CET Location: Fully Remote Engagement: Independent Contractor Monthly Rate: $1,800-$2,400 (can be higher, depending on level of experience) What You'll Do AI Automation & Workflow Development Design, build, and maintain complex automation workflows using n8n, Make.com, and Zapier . Develop end-to-end integrations connecting business applications, APIs, databases, CRMs, and AI models. Build and optimize HubSpot CRM automations , including contacts, deals, pipelines, properties, and workflows. Develop AI-powered solutions and agents for sales, research, customer support, and other business processes. Troubleshoot and optimize workflows for reliability, scalability, and maintainability. Software Development & AI Systems Develop custom integrations, scripts, and applications using JavaScript/TypeScript and/or Python . Design robust system architectures involving APIs, webhooks, databases, and authentication. Build RAG (Retrieval-Augmented Generation) systems using LLMs, embeddings, document retrieval, and vector databases. Evaluate existing platforms and develop custom solutions when off-the-shelf tools are insufficient. Apply software engineering and cybersecurity best practices to ensure secure, reliable, and maintainable systems. Project Ownership & Collaboration Take ownership of projects from requirements gathering and solution design through testing, deployment, and optimization. Translate business requirements into practical technical solutions. Collaborate with the founder and delivery team on technical decisions and project execution. Maintain clear documentation and high standards of quality. Proactively identify opportunities to improve systems, workflows, and development processes. What We're Looking For Must-Haves Several years (at least 3+) of professional software development experience , complemented by substantial hands-on automation engineering experience. Advanced proficiency in n8n and Make.com , including complex, multi-step workflows and integrations. Strong hands-on experience with HubSpot CRM , including its data structures, pipelines, properties, and automation capabilities. Practical experience building RAG-based AI systems , including LLM integrations, embeddings, document retrieval, and vector databases. Strong programming skills in JavaScript/TypeScript and/or Python . Solid understanding of APIs, webhooks, databases, authentication, and system architecture. Experience developing AI-powered workflows, LLM integrations, and AI agents. Ability to independently design, troubleshoot, and deliver complex technical solutions. Excellent written and spoken English, with the ability to communicate technical concepts clearly. Nice-to-Haves Experience with Zapier, Close CRM, or other automation and CRM platforms . Familiarity with Claude Code or similar AI-assisted development tools. Experience building custom business applications or replacing/extending SaaS platforms. Background in an AI automation consultancy, agency, or client-facing technical environment. Previous technical leadership experience. Ideal Candidate Profile You're a software engineer at heart who understands both traditional development and modern automation platforms. You know when to use n8n or Make.com, when custom code is necessary, and how to design solutions that are secure, scalable, and maintainable. You're analytical, structured, detail-oriented, and methodical in your approach. You think through technical challenges carefully, make logical and well-reasoned decisions, and value precision and quality over quick fixes. You're also reliable, accountable, and calm under pressure. You take ownership of projects, communicate proactively, and can be trusted to deliver consistently high-quality work with minimal supervision. Above all, you're curious about emerging AI technologies and motivated to build practical, innovative solutions that solve real business problems. Why Join? Work on complex AI automation, RAG, CRM integration, and custom software projects. Collaborate closely with the founder of a growing AI consultancy serving the DACH market. Take ownership of technical solutions with significant autonomy. Help shape technical standards, processes, and future engineering capabilities. Join a long-term, fully remote opportunity with room for professional growth. Recruitment Process Initial Interview with Bamboo Works Client Interview Technical Assessment / Test Assignment Offer & Onboarding The technical assessment will take place after the interview stage.

Location: Serbia About the Client We're helping a growing AI and process automation consultancy based in Munich, Germany find a Senior AI Automation Engineer to design and deliver sophisticated automation and AI-powered business solutions. The company works with small and medium-sized businesses across Germany, Austria, and Switzerland, helping them streamline operations, improve efficiency, and scale through intelligent automation. Its solutions span CRM systems, AI agents, automated workflows, business intelligence, and custom software integrations. The Role We're looking for a Senior AI Automation Engineer who combines a strong software development background with advanced hands-on experience in automation engineering and AI integrations. You'll design and build complex automation systems, integrate AI technologies, develop custom code, and create tailored software solutions when existing platforms aren't sufficient. Working closely with the founder and delivery team, you'll take ownership of projects from requirements gathering and technical design through development, deployment, and optimization. This isn't a role for someone who only builds simple automations. We're looking for a software engineer who understands system architecture, can solve complex technical challenges, and knows when to use low-code platforms versus custom development. Role Details Commitment: Full-Time (40 hours/week) Working Hours: CET Location: Fully Remote Engagement: Independent Contractor Monthly Rate: $1,800-$2,400 (can be higher, depending on level of experience) What You'll Do AI Automation & Workflow Development Design, build, and maintain complex automation workflows using n8n, Make.com, and Zapier . Develop end-to-end integrations connecting business applications, APIs, databases, CRMs, and AI models. Build and optimize HubSpot CRM automations , including contacts, deals, pipelines, properties, and workflows. Develop AI-powered solutions and agents for sales, research, customer support, and other business processes. Troubleshoot and optimize workflows for reliability, scalability, and maintainability. Software Development & AI Systems Develop custom integrations, scripts, and applications using JavaScript/TypeScript and/or Python . Design robust system architectures involving APIs, webhooks, databases, and authentication. Build RAG (Retrieval-Augmented Generation) systems using LLMs, embeddings, document retrieval, and vector databases. Evaluate existing platforms and develop custom solutions when off-the-shelf tools are insufficient. Apply software engineering and cybersecurity best practices to ensure secure, reliable, and maintainable systems. Project Ownership & Collaboration Take ownership of projects from requirements gathering and solution design through testing, deployment, and optimization. Translate business requirements into practical technical solutions. Collaborate with the founder and delivery team on technical decisions and project execution. Maintain clear documentation and high standards of quality. Proactively identify opportunities to improve systems, workflows, and development processes. What We're Looking For Must-Haves Several years (at least 3+) of professional software development experience , complemented by substantial hands-on automation engineering experience. Advanced proficiency in n8n and Make.com , including complex, multi-step workflows and integrations. Strong hands-on experience with HubSpot CRM , including its data structures, pipelines, properties, and automation capabilities. Practical experience building RAG-based AI systems , including LLM integrations, embeddings, document retrieval, and vector databases. Strong programming skills in JavaScript/TypeScript and/or Python . Solid understanding of APIs, webhooks, databases, authentication, and system architecture. Experience developing AI-powered workflows, LLM integrations, and AI agents. Ability to independently design, troubleshoot, and deliver complex technical solutions. Excellent written and spoken English, with the ability to communicate technical concepts clearly. Nice-to-Haves Experience with Zapier, Close CRM, or other automation and CRM platforms . Familiarity with Claude Code or similar AI-assisted development tools. Experience building custom business applications or replacing/extending SaaS platforms. Background in an AI automation consultancy, agency, or client-facing technical environment. Previous technical leadership experience. Ideal Candidate Profile You're a software engineer at heart who understands both traditional development and modern automation platforms. You know when to use n8n or Make.com, when custom code is necessary, and how to design solutions that are secure, scalable, and maintainable. You're analytical, structured, detail-oriented, and methodical in your approach. You think through technical challenges carefully, make logical and well-reasoned decisions, and value precision and quality over quick fixes. You're also reliable, accountable, and calm under pressure. You take ownership of projects, communicate proactively, and can be trusted to deliver consistently high-quality work with minimal supervision. Above all, you're curious about emerging AI technologies and motivated to build practical, innovative solutions that solve real business problems. Why Join? Work on complex AI automation, RAG, CRM integration, and custom software projects. Collaborate closely with the founder of a growing AI consultancy serving the DACH market. Take ownership of technical solutions with significant autonomy. Help shape technical standards, processes, and future engineering capabilities. Join a long-term, fully remote opportunity with room for professional growth. Recruitment Process Initial Interview with Bamboo Works Client Interview Technical Assessment / Test Assignment Offer & Onboarding The technical assessment will take place after the interview stage.

Location: Belarus About the Client We're helping a growing AI and process automation consultancy based in Munich, Germany find a Senior AI Automation Engineer to design and deliver sophisticated automation and AI-powered business solutions. The company works with small and medium-sized businesses across Germany, Austria, and Switzerland, helping them streamline operations, improve efficiency, and scale through intelligent automation. Its solutions span CRM systems, AI agents, automated workflows, business intelligence, and custom software integrations. The Role We're looking for a Senior AI Automation Engineer who combines a strong software development background with advanced hands-on experience in automation engineering and AI integrations. You'll design and build complex automation systems, integrate AI technologies, develop custom code, and create tailored software solutions when existing platforms aren't sufficient. Working closely with the founder and delivery team, you'll take ownership of projects from requirements gathering and technical design through development, deployment, and optimization. This isn't a role for someone who only builds simple automations. We're looking for a software engineer who understands system architecture, can solve complex technical challenges, and knows when to use low-code platforms versus custom development. Role Details Commitment: Full-Time (40 hours/week) Working Hours: CET Location: Fully Remote Engagement: Independent Contractor Monthly Rate: $1,800-$2,400 (can be higher, depending on level of experience) What You'll Do AI Automation & Workflow Development Design, build, and maintain complex automation workflows using n8n, Make.com, and Zapier . Develop end-to-end integrations connecting business applications, APIs, databases, CRMs, and AI models. Build and optimize HubSpot CRM automations , including contacts, deals, pipelines, properties, and workflows. Develop AI-powered solutions and agents for sales, research, customer support, and other business processes. Troubleshoot and optimize workflows for reliability, scalability, and maintainability. Software Development & AI Systems Develop custom integrations, scripts, and applications using JavaScript/TypeScript and/or Python . Design robust system architectures involving APIs, webhooks, databases, and authentication. Build RAG (Retrieval-Augmented Generation) systems using LLMs, embeddings, document retrieval, and vector databases. Evaluate existing platforms and develop custom solutions when off-the-shelf tools are insufficient. Apply software engineering and cybersecurity best practices to ensure secure, reliable, and maintainable systems. Project Ownership & Collaboration Take ownership of projects from requirements gathering and solution design through testing, deployment, and optimization. Translate business requirements into practical technical solutions. Collaborate with the founder and delivery team on technical decisions and project execution. Maintain clear documentation and high standards of quality. Proactively identify opportunities to improve systems, workflows, and development processes. What We're Looking For Must-Haves Several years (at least 3+) of professional software development experience , complemented by substantial hands-on automation engineering experience. Advanced proficiency in n8n and Make.com , including complex, multi-step workflows and integrations. Strong hands-on experience with HubSpot CRM , including its data structures, pipelines, properties, and automation capabilities. Practical experience building RAG-based AI systems , including LLM integrations, embeddings, document retrieval, and vector databases. Strong programming skills in JavaScript/TypeScript and/or Python . Solid understanding of APIs, webhooks, databases, authentication, and system architecture. Experience developing AI-powered workflows, LLM integrations, and AI agents. Ability to independently design, troubleshoot, and deliver complex technical solutions. Excellent written and spoken English, with the ability to communicate technical concepts clearly. Nice-to-Haves Experience with Zapier, Close CRM, or other automation and CRM platforms . Familiarity with Claude Code or similar AI-assisted development tools. Experience building custom business applications or replacing/extending SaaS platforms. Background in an AI automation consultancy, agency, or client-facing technical environment. Previous technical leadership experience. Ideal Candidate Profile You're a software engineer at heart who understands both traditional development and modern automation platforms. You know when to use n8n or Make.com, when custom code is necessary, and how to design solutions that are secure, scalable, and maintainable. You're analytical, structured, detail-oriented, and methodical in your approach. You think through technical challenges carefully, make logical and well-reasoned decisions, and value precision and quality over quick fixes. You're also reliable, accountable, and calm under pressure. You take ownership of projects, communicate proactively, and can be trusted to deliver consistently high-quality work with minimal supervision. Above all, you're curious about emerging AI technologies and motivated to build practical, innovative solutions that solve real business problems. Why Join? Work on complex AI automation, RAG, CRM integration, and custom software projects. Collaborate closely with the founder of a growing AI consultancy serving the DACH market. Take ownership of technical solutions with significant autonomy. Help shape technical standards, processes, and future engineering capabilities. Join a long-term, fully remote opportunity with room for professional growth. Recruitment Process Initial Interview with Bamboo Works Client Interview Technical Assessment / Test Assignment Offer & Onboarding The technical assessment will take place after the interview stage.

Location: Poland About the Client We're helping a growing AI and process automation consultancy based in Munich, Germany find a Senior AI Automation Engineer to design and deliver sophisticated automation and AI-powered business solutions. The company works with small and medium-sized businesses across Germany, Austria, and Switzerland, helping them streamline operations, improve efficiency, and scale through intelligent automation. Its solutions span CRM systems, AI agents, automated workflows, business intelligence, and custom software integrations. The Role We're looking for a Senior AI Automation Engineer who combines a strong software development background with advanced hands-on experience in automation engineering and AI integrations. You'll design and build complex automation systems, integrate AI technologies, develop custom code, and create tailored software solutions when existing platforms aren't sufficient. Working closely with the founder and delivery team, you'll take ownership of projects from requirements gathering and technical design through development, deployment, and optimization. This isn't a role for someone who only builds simple automations. We're looking for a software engineer who understands system architecture, can solve complex technical challenges, and knows when to use low-code platforms versus custom development. Role Details Commitment: Full-Time (40 hours/week) Working Hours: CET Location: Fully Remote Engagement: Independent Contractor Monthly Rate: $1,800-$2,400 (can be higher, depending on level of experience) What You'll Do AI Automation & Workflow Development Design, build, and maintain complex automation workflows using n8n, Make.com, and Zapier . Develop end-to-end integrations connecting business applications, APIs, databases, CRMs, and AI models. Build and optimize HubSpot CRM automations , including contacts, deals, pipelines, properties, and workflows. Develop AI-powered solutions and agents for sales, research, customer support, and other business processes. Troubleshoot and optimize workflows for reliability, scalability, and maintainability. Software Development & AI Systems Develop custom integrations, scripts, and applications using JavaScript/TypeScript and/or Python . Design robust system architectures involving APIs, webhooks, databases, and authentication. Build RAG (Retrieval-Augmented Generation) systems using LLMs, embeddings, document retrieval, and vector databases. Evaluate existing platforms and develop custom solutions when off-the-shelf tools are insufficient. Apply software engineering and cybersecurity best practices to ensure secure, reliable, and maintainable systems. Project Ownership & Collaboration Take ownership of projects from requirements gathering and solution design through testing, deployment, and optimization. Translate business requirements into practical technical solutions. Collaborate with the founder and delivery team on technical decisions and project execution. Maintain clear documentation and high standards of quality. Proactively identify opportunities to improve systems, workflows, and development processes. What We're Looking For Must-Haves Several years (at least 3+) of professional software development experience , complemented by substantial hands-on automation engineering experience. Advanced proficiency in n8n and Make.com , including complex, multi-step workflows and integrations. Strong hands-on experience with HubSpot CRM , including its data structures, pipelines, properties, and automation capabilities. Practical experience building RAG-based AI systems , including LLM integrations, embeddings, document retrieval, and vector databases. Strong programming skills in JavaScript/TypeScript and/or Python . Solid understanding of APIs, webhooks, databases, authentication, and system architecture. Experience developing AI-powered workflows, LLM integrations, and AI agents. Ability to independently design, troubleshoot, and deliver complex technical solutions. Excellent written and spoken English, with the ability to communicate technical concepts clearly. Nice-to-Haves Experience with Zapier, Close CRM, or other automation and CRM platforms . Familiarity with Claude Code or similar AI-assisted development tools. Experience building custom business applications or replacing/extending SaaS platforms. Background in an AI automation consultancy, agency, or client-facing technical environment. Previous technical leadership experience. Ideal Candidate Profile You're a software engineer at heart who understands both traditional development and modern automation platforms. You know when to use n8n or Make.com, when custom code is necessary, and how to design solutions that are secure, scalable, and maintainable. You're analytical, structured, detail-oriented, and methodical in your approach. You think through technical challenges carefully, make logical and well-reasoned decisions, and value precision and quality over quick fixes. You're also reliable, accountable, and calm under pressure. You take ownership of projects, communicate proactively, and can be trusted to deliver consistently high-quality work with minimal supervision. Above all, you're curious about emerging AI technologies and motivated to build practical, innovative solutions that solve real business problems. Why Join? Work on complex AI automation, RAG, CRM integration, and custom software projects. Collaborate closely with the founder of a growing AI consultancy serving the DACH market. Take ownership of technical solutions with significant autonomy. Help shape technical standards, processes, and future engineering capabilities. Join a long-term, fully remote opportunity with room for professional growth. Recruitment Process Initial Interview with Bamboo Works Client Interview Technical Assessment / Test Assignment Offer & Onboarding The technical assessment will take place after the interview stage.

Location: Cape Town, South Africa About the Client We're helping a growing AI and process automation consultancy based in Munich, Germany find a Senior AI Automation Engineer to design and deliver sophisticated automation and AI-powered business solutions. The company works with small and medium-sized businesses across Germany, Austria, and Switzerland, helping them streamline operations, improve efficiency, and scale through intelligent automation. Its solutions span CRM systems, AI agents, automated workflows, business intelligence, and custom software integrations. The Role We're looking for a Senior AI Automation Engineer who combines a strong software development background with advanced hands-on experience in automation engineering and AI integrations. You'll design and build complex automation systems, integrate AI technologies, develop custom code, and create tailored software solutions when existing platforms aren't sufficient. Working closely with the founder and delivery team, you'll take ownership of projects from requirements gathering and technical design through development, deployment, and optimization. This isn't a role for someone who only builds simple automations. We're looking for a software engineer who understands system architecture, can solve complex technical challenges, and knows when to use low-code platforms versus custom development. Role Details Commitment: Full-Time (40 hours/week) Working Hours: CET Location: Fully Remote Engagement: Independent Contractor Monthly Rate: $1,800-$2,400 (can be higher, depending on level of experience) What You'll Do AI Automation & Workflow Development Design, build, and maintain complex automation workflows using n8n, Make.com, and Zapier . Develop end-to-end integrations connecting business applications, APIs, databases, CRMs, and AI models. Build and optimize HubSpot CRM automations , including contacts, deals, pipelines, properties, and workflows. Develop AI-powered solutions and agents for sales, research, customer support, and other business processes. Troubleshoot and optimize workflows for reliability, scalability, and maintainability. Software Development & AI Systems Develop custom integrations, scripts, and applications using JavaScript/TypeScript and/or Python . Design robust system architectures involving APIs, webhooks, databases, and authentication. Build RAG (Retrieval-Augmented Generation) systems using LLMs, embeddings, document retrieval, and vector databases. Evaluate existing platforms and develop custom solutions when off-the-shelf tools are insufficient. Apply software engineering and cybersecurity best practices to ensure secure, reliable, and maintainable systems. Project Ownership & Collaboration Take ownership of projects from requirements gathering and solution design through testing, deployment, and optimization. Translate business requirements into practical technical solutions. Collaborate with the founder and delivery team on technical decisions and project execution. Maintain clear documentation and high standards of quality. Proactively identify opportunities to improve systems, workflows, and development processes. What We're Looking For Must-Haves Several years (at least 3+) of professional software development experience , complemented by substantial hands-on automation engineering experience. Advanced proficiency in n8n and Make.com , including complex, multi-step workflows and integrations. Strong hands-on experience with HubSpot CRM , including its data structures, pipelines, properties, and automation capabilities. Practical experience building RAG-based AI systems , including LLM integrations, embeddings, document retrieval, and vector databases. Strong programming skills in JavaScript/TypeScript and/or Python . Solid understanding of APIs, webhooks, databases, authentication, and system architecture. Experience developing AI-powered workflows, LLM integrations, and AI agents. Ability to independently design, troubleshoot, and deliver complex technical solutions. Excellent written and spoken English, with the ability to communicate technical concepts clearly. Nice-to-Haves Experience with Zapier, Close CRM, or other automation and CRM platforms . Familiarity with Claude Code or similar AI-assisted development tools. Experience building custom business applications or replacing/extending SaaS platforms. Background in an AI automation consultancy, agency, or client-facing technical environment. Previous technical leadership experience. Ideal Candidate Profile You're a software engineer at heart who understands both traditional development and modern automation platforms. You know when to use n8n or Make.com, when custom code is necessary, and how to design solutions that are secure, scalable, and maintainable. You're analytical, structured, detail-oriented, and methodical in your approach. You think through technical challenges carefully, make logical and well-reasoned decisions, and value precision and quality over quick fixes. You're also reliable, accountable, and calm under pressure. You take ownership of projects, communicate proactively, and can be trusted to deliver consistently high-quality work with minimal supervision. Above all, you're curious about emerging AI technologies and motivated to build practical, innovative solutions that solve real business problems. Why Join? Work on complex AI automation, RAG, CRM integration, and custom software projects. Collaborate closely with the founder of a growing AI consultancy serving the DACH market. Take ownership of technical solutions with significant autonomy. Help shape technical standards, processes, and future engineering capabilities. Join a long-term, fully remote opportunity with room for professional growth. Recruitment Process Initial Interview with Bamboo Works Client Interview Technical Assessment / Test Assignment Offer & Onboarding The technical assessment will take place after the interview stage.

Location: Metro Manila, Philippines About the Client We're helping a growing AI and process automation consultancy based in Munich, Germany find a Senior AI Automation Engineer to design and deliver sophisticated automation and AI-powered business solutions. The company works with small and medium-sized businesses across Germany, Austria, and Switzerland, helping them streamline operations, improve efficiency, and scale through intelligent automation. Its solutions span CRM systems, AI agents, automated workflows, business intelligence, and custom software integrations. The Role We're looking for a Senior AI Automation Engineer who combines a strong software development background with advanced hands-on experience in automation engineering and AI integrations. You'll design and build complex automation systems, integrate AI technologies, develop custom code, and create tailored software solutions when existing platforms aren't sufficient. Working closely with the founder and delivery team, you'll take ownership of projects from requirements gathering and technical design through development, deployment, and optimization. This isn't a role for someone who only builds simple automations. We're looking for a software engineer who understands system architecture, can solve complex technical challenges, and knows when to use low-code platforms versus custom development. Role Details Commitment: Full-Time (40 hours/week) Working Hours: CET Location: Fully Remote Engagement: Independent Contractor Monthly Rate: $1,800-$2,400 (can be higher, depending on level of experience) What You'll Do AI Automation & Workflow Development Design, build, and maintain complex automation workflows using n8n, Make.com, and Zapier . Develop end-to-end integrations connecting business applications, APIs, databases, CRMs, and AI models. Build and optimize HubSpot CRM automations , including contacts, deals, pipelines, properties, and workflows. Develop AI-powered solutions and agents for sales, research, customer support, and other business processes. Troubleshoot and optimize workflows for reliability, scalability, and maintainability. Software Development & AI Systems Develop custom integrations, scripts, and applications using JavaScript/TypeScript and/or Python . Design robust system architectures involving APIs, webhooks, databases, and authentication. Build RAG (Retrieval-Augmented Generation) systems using LLMs, embeddings, document retrieval, and vector databases. Evaluate existing platforms and develop custom solutions when off-the-shelf tools are insufficient. Apply software engineering and cybersecurity best practices to ensure secure, reliable, and maintainable systems. Project Ownership & Collaboration Take ownership of projects from requirements gathering and solution design through testing, deployment, and optimization. Translate business requirements into practical technical solutions. Collaborate with the founder and delivery team on technical decisions and project execution. Maintain clear documentation and high standards of quality. Proactively identify opportunities to improve systems, workflows, and development processes. What We're Looking For Must-Haves Several years (at least 3+) of professional software development experience , complemented by substantial hands-on automation engineering experience. Advanced proficiency in n8n and Make.com , including complex, multi-step workflows and integrations. Strong hands-on experience with HubSpot CRM , including its data structures, pipelines, properties, and automation capabilities. Practical experience building RAG-based AI systems , including LLM integrations, embeddings, document retrieval, and vector databases. Strong programming skills in JavaScript/TypeScript and/or Python . Solid understanding of APIs, webhooks, databases, authentication, and system architecture. Experience developing AI-powered workflows, LLM integrations, and AI agents. Ability to independently design, troubleshoot, and deliver complex technical solutions. Excellent written and spoken English, with the ability to communicate technical concepts clearly. Nice-to-Haves Experience with Zapier, Close CRM, or other automation and CRM platforms . Familiarity with Claude Code or similar AI-assisted development tools. Experience building custom business applications or replacing/extending SaaS platforms. Background in an AI automation consultancy, agency, or client-facing technical environment. Previous technical leadership experience. Ideal Candidate Profile You're a software engineer at heart who understands both traditional development and modern automation platforms. You know when to use n8n or Make.com, when custom code is necessary, and how to design solutions that are secure, scalable, and maintainable. You're analytical, structured, detail-oriented, and methodical in your approach. You think through technical challenges carefully, make logical and well-reasoned decisions, and value precision and quality over quick fixes. You're also reliable, accountable, and calm under pressure. You take ownership of projects, communicate proactively, and can be trusted to deliver consistently high-quality work with minimal supervision. Above all, you're curious about emerging AI technologies and motivated to build practical, innovative solutions that solve real business problems. Why Join? Work on complex AI automation, RAG, CRM integration, and custom software projects. Collaborate closely with the founder of a growing AI consultancy serving the DACH market. Take ownership of technical solutions with significant autonomy. Help shape technical standards, processes, and future engineering capabilities. Join a long-term, fully remote opportunity with room for professional growth. Recruitment Process Initial Interview with Bamboo Works Client Interview Technical Assessment / Test Assignment Offer & Onboarding The technical assessment will take place after the interview stage.

Location: Bucharest, Hungary About the Client We're helping a growing AI and process automation consultancy based in Munich, Germany find a Senior AI Automation Engineer to design and deliver sophisticated automation and AI-powered business solutions. The company works with small and medium-sized businesses across Germany, Austria, and Switzerland, helping them streamline operations, improve efficiency, and scale through intelligent automation. Its solutions span CRM systems, AI agents, automated workflows, business intelligence, and custom software integrations. The Role We're looking for a Senior AI Automation Engineer who combines a strong software development background with advanced hands-on experience in automation engineering and AI integrations. You'll design and build complex automation systems, integrate AI technologies, develop custom code, and create tailored software solutions when existing platforms aren't sufficient. Working closely with the founder and delivery team, you'll take ownership of projects from requirements gathering and technical design through development, deployment, and optimization. This isn't a role for someone who only builds simple automations. We're looking for a software engineer who understands system architecture, can solve complex technical challenges, and knows when to use low-code platforms versus custom development. Role Details Commitment: Full-Time (40 hours/week) Working Hours: CET Location: Fully Remote Engagement: Independent Contractor Monthly Rate: $1,800-$2,400 (can be higher, depending on level of experience) What You'll Do AI Automation & Workflow Development Design, build, and maintain complex automation workflows using n8n, Make.com, and Zapier . Develop end-to-end integrations connecting business applications, APIs, databases, CRMs, and AI models. Build and optimize HubSpot CRM automations , including contacts, deals, pipelines, properties, and workflows. Develop AI-powered solutions and agents for sales, research, customer support, and other business processes. Troubleshoot and optimize workflows for reliability, scalability, and maintainability. Software Development & AI Systems Develop custom integrations, scripts, and applications using JavaScript/TypeScript and/or Python . Design robust system architectures involving APIs, webhooks, databases, and authentication. Build RAG (Retrieval-Augmented Generation) systems using LLMs, embeddings, document retrieval, and vector databases. Evaluate existing platforms and develop custom solutions when off-the-shelf tools are insufficient. Apply software engineering and cybersecurity best practices to ensure secure, reliable, and maintainable systems. Project Ownership & Collaboration Take ownership of projects from requirements gathering and solution design through testing, deployment, and optimization. Translate business requirements into practical technical solutions. Collaborate with the founder and delivery team on technical decisions and project execution. Maintain clear documentation and high standards of quality. Proactively identify opportunities to improve systems, workflows, and development processes. What We're Looking For Must-Haves Several years (at least 3+) of professional software development experience , complemented by substantial hands-on automation engineering experience. Advanced proficiency in n8n and Make.com , including complex, multi-step workflows and integrations. Strong hands-on experience with HubSpot CRM , including its data structures, pipelines, properties, and automation capabilities. Practical experience building RAG-based AI systems , including LLM integrations, embeddings, document retrieval, and vector databases. Strong programming skills in JavaScript/TypeScript and/or Python . Solid understanding of APIs, webhooks, databases, authentication, and system architecture. Experience developing AI-powered workflows, LLM integrations, and AI agents. Ability to independently design, troubleshoot, and deliver complex technical solutions. Excellent written and spoken English, with the ability to communicate technical concepts clearly. Nice-to-Haves Experience with Zapier, Close CRM, or other automation and CRM platforms . Familiarity with Claude Code or similar AI-assisted development tools. Experience building custom business applications or replacing/extending SaaS platforms. Background in an AI automation consultancy, agency, or client-facing technical environment. Previous technical leadership experience. Ideal Candidate Profile You're a software engineer at heart who understands both traditional development and modern automation platforms. You know when to use n8n or Make.com, when custom code is necessary, and how to design solutions that are secure, scalable, and maintainable. You're analytical, structured, detail-oriented, and methodical in your approach. You think through technical challenges carefully, make logical and well-reasoned decisions, and value precision and quality over quick fixes. You're also reliable, accountable, and calm under pressure. You take ownership of projects, communicate proactively, and can be trusted to deliver consistently high-quality work with minimal supervision. Above all, you're curious about emerging AI technologies and motivated to build practical, innovative solutions that solve real business problems. Why Join? Work on complex AI automation, RAG, CRM integration, and custom software projects. Collaborate closely with the founder of a growing AI consultancy serving the DACH market. Take ownership of technical solutions with significant autonomy. Help shape technical standards, processes, and future engineering capabilities. Join a long-term, fully remote opportunity with room for professional growth. Recruitment Process Initial Interview with Bamboo Works Client Interview Technical Assessment / Test Assignment Offer & Onboarding The technical assessment will take place after the interview stage.

Location: Argentina About the Client We're helping a growing AI and process automation consultancy based in Munich, Germany find a Senior AI Automation Engineer to design and deliver sophisticated automation and AI-powered business solutions. The company works with small and medium-sized businesses across Germany, Austria, and Switzerland, helping them streamline operations, improve efficiency, and scale through intelligent automation. Its solutions span CRM systems, AI agents, automated workflows, business intelligence, and custom software integrations. The Role We're looking for a Senior AI Automation Engineer who combines a strong software development background with advanced hands-on experience in automation engineering and AI integrations. You'll design and build complex automation systems, integrate AI technologies, develop custom code, and create tailored software solutions when existing platforms aren't sufficient. Working closely with the founder and delivery team, you'll take ownership of projects from requirements gathering and technical design through development, deployment, and optimization. This isn't a role for someone who only builds simple automations. We're looking for a software engineer who understands system architecture, can solve complex technical challenges, and knows when to use low-code platforms versus custom development. Role Details Commitment: Full-Time (40 hours/week) Working Hours: CET Location: Fully Remote Engagement: Independent Contractor Monthly Rate: $1,800-$2,400 (can be higher, depending on level of experience) What You'll Do AI Automation & Workflow Development Design, build, and maintain complex automation workflows using n8n, Make.com, and Zapier . Develop end-to-end integrations connecting business applications, APIs, databases, CRMs, and AI models. Build and optimize HubSpot CRM automations , including contacts, deals, pipelines, properties, and workflows. Develop AI-powered solutions and agents for sales, research, customer support, and other business processes. Troubleshoot and optimize workflows for reliability, scalability, and maintainability. Software Development & AI Systems Develop custom integrations, scripts, and applications using JavaScript/TypeScript and/or Python . Design robust system architectures involving APIs, webhooks, databases, and authentication. Build RAG (Retrieval-Augmented Generation) systems using LLMs, embeddings, document retrieval, and vector databases. Evaluate existing platforms and develop custom solutions when off-the-shelf tools are insufficient. Apply software engineering and cybersecurity best practices to ensure secure, reliable, and maintainable systems. Project Ownership & Collaboration Take ownership of projects from requirements gathering and solution design through testing, deployment, and optimization. Translate business requirements into practical technical solutions. Collaborate with the founder and delivery team on technical decisions and project execution. Maintain clear documentation and high standards of quality. Proactively identify opportunities to improve systems, workflows, and development processes. What We're Looking For Must-Haves Several years (at least 3+) of professional software development experience , complemented by substantial hands-on automation engineering experience. Advanced proficiency in n8n and Make.com , including complex, multi-step workflows and integrations. Strong hands-on experience with HubSpot CRM , including its data structures, pipelines, properties, and automation capabilities. Practical experience building RAG-based AI systems , including LLM integrations, embeddings, document retrieval, and vector databases. Strong programming skills in JavaScript/TypeScript and/or Python . Solid understanding of APIs, webhooks, databases, authentication, and system architecture. Experience developing AI-powered workflows, LLM integrations, and AI agents. Ability to independently design, troubleshoot, and deliver complex technical solutions. Excellent written and spoken English, with the ability to communicate technical concepts clearly. Nice-to-Haves Experience with Zapier, Close CRM, or other automation and CRM platforms . Familiarity with Claude Code or similar AI-assisted development tools. Experience building custom business applications or replacing/extending SaaS platforms. Background in an AI automation consultancy, agency, or client-facing technical environment. Previous technical leadership experience. Ideal Candidate Profile You're a software engineer at heart who understands both traditional development and modern automation platforms. You know when to use n8n or Make.com, when custom code is necessary, and how to design solutions that are secure, scalable, and maintainable. You're analytical, structured, detail-oriented, and methodical in your approach. You think through technical challenges carefully, make logical and well-reasoned decisions, and value precision and quality over quick fixes. You're also reliable, accountable, and calm under pressure. You take ownership of projects, communicate proactively, and can be trusted to deliver consistently high-quality work with minimal supervision. Above all, you're curious about emerging AI technologies and motivated to build practical, innovative solutions that solve real business problems. Why Join? Work on complex AI automation, RAG, CRM integration, and custom software projects. Collaborate closely with the founder of a growing AI consultancy serving the DACH market. Take ownership of technical solutions with significant autonomy. Help shape technical standards, processes, and future engineering capabilities. Join a long-term, fully remote opportunity with room for professional growth. Recruitment Process Initial Interview with Bamboo Works Client Interview Technical Assessment / Test Assignment Offer & Onboarding The technical assessment will take place after the interview stage.

Location: Brazil About the Client We're helping a growing AI and process automation consultancy based in Munich, Germany find a Senior AI Automation Engineer to design and deliver sophisticated automation and AI-powered business solutions. The company works with small and medium-sized businesses across Germany, Austria, and Switzerland, helping them streamline operations, improve efficiency, and scale through intelligent automation. Its solutions span CRM systems, AI agents, automated workflows, business intelligence, and custom software integrations. The Role We're looking for a Senior AI Automation Engineer who combines a strong software development background with advanced hands-on experience in automation engineering and AI integrations. You'll design and build complex automation systems, integrate AI technologies, develop custom code, and create tailored software solutions when existing platforms aren't sufficient. Working closely with the founder and delivery team, you'll take ownership of projects from requirements gathering and technical design through development, deployment, and optimization. This isn't a role for someone who only builds simple automations. We're looking for a software engineer who understands system architecture, can solve complex technical challenges, and knows when to use low-code platforms versus custom development. Role Details Commitment: Full-Time (40 hours/week) Working Hours: CET Location: Fully Remote Engagement: Independent Contractor Monthly Rate: $1,800-$2,400 (can be higher, depending on level of experience) What You'll Do AI Automation & Workflow Development Design, build, and maintain complex automation workflows using n8n, Make.com, and Zapier . Develop end-to-end integrations connecting business applications, APIs, databases, CRMs, and AI models. Build and optimize HubSpot CRM automations , including contacts, deals, pipelines, properties, and workflows. Develop AI-powered solutions and agents for sales, research, customer support, and other business processes. Troubleshoot and optimize workflows for reliability, scalability, and maintainability. Software Development & AI Systems Develop custom integrations, scripts, and applications using JavaScript/TypeScript and/or Python . Design robust system architectures involving APIs, webhooks, databases, and authentication. Build RAG (Retrieval-Augmented Generation) systems using LLMs, embeddings, document retrieval, and vector databases. Evaluate existing platforms and develop custom solutions when off-the-shelf tools are insufficient. Apply software engineering and cybersecurity best practices to ensure secure, reliable, and maintainable systems. Project Ownership & Collaboration Take ownership of projects from requirements gathering and solution design through testing, deployment, and optimization. Translate business requirements into practical technical solutions. Collaborate with the founder and delivery team on technical decisions and project execution. Maintain clear documentation and high standards of quality. Proactively identify opportunities to improve systems, workflows, and development processes. What We're Looking For Must-Haves Several years (at least 3+) of professional software development experience , complemented by substantial hands-on automation engineering experience. Advanced proficiency in n8n and Make.com , including complex, multi-step workflows and integrations. Strong hands-on experience with HubSpot CRM , including its data structures, pipelines, properties, and automation capabilities. Practical experience building RAG-based AI systems , including LLM integrations, embeddings, document retrieval, and vector databases. Strong programming skills in JavaScript/TypeScript and/or Python . Solid understanding of APIs, webhooks, databases, authentication, and system architecture. Experience developing AI-powered workflows, LLM integrations, and AI agents. Ability to independently design, troubleshoot, and deliver complex technical solutions. Excellent written and spoken English, with the ability to communicate technical concepts clearly. Nice-to-Haves Experience with Zapier, Close CRM, or other automation and CRM platforms . Familiarity with Claude Code or similar AI-assisted development tools. Experience building custom business applications or replacing/extending SaaS platforms. Background in an AI automation consultancy, agency, or client-facing technical environment. Previous technical leadership experience. Ideal Candidate Profile You're a software engineer at heart who understands both traditional development and modern automation platforms. You know when to use n8n or Make.com, when custom code is necessary, and how to design solutions that are secure, scalable, and maintainable. You're analytical, structured, detail-oriented, and methodical in your approach. You think through technical challenges carefully, make logical and well-reasoned decisions, and value precision and quality over quick fixes. You're also reliable, accountable, and calm under pressure. You take ownership of projects, communicate proactively, and can be trusted to deliver consistently high-quality work with minimal supervision. Above all, you're curious about emerging AI technologies and motivated to build practical, innovative solutions that solve real business problems. Why Join? Work on complex AI automation, RAG, CRM integration, and custom software projects. Collaborate closely with the founder of a growing AI consultancy serving the DACH market. Take ownership of technical solutions with significant autonomy. Help shape technical standards, processes, and future engineering capabilities. Join a long-term, fully remote opportunity with room for professional growth. Recruitment Process Initial Interview with Bamboo Works Client Interview Technical Assessment / Test Assignment Offer & Onboarding The technical assessment will take place after the interview stage.

Location: Manila, Philippines Customer Success Lead You make sure our clients feel looked after from their first day to their last. You welcome them in, stay close to how they are doing, and step in when something needs fixing. Turning a frustrated client into a happy one is the best part of this job. What you'll do Resolve client escalations and disputes. This is the heart of the role. When a client is unhappy, you take the lead. You get the full picture, recommend solutions, and talk the client through it with empathy. Catch concerns early. You keep a weekly pulse on every client and reach out when someone seems stuck or frustrated, before it grows. Welcome new clients. You run the onboarding call for every new client, so they know what to expect and where to find everything. Help clients grow with us. You check in at the midpoint and the end of the program to celebrate progress and talk about what comes next. Keep the team in the loop. You work closely with sales, project managers, and coaches so nothing falls through the cracks. What you bring Experience in customer success, account management, or client services. Calm, warm, and confident when a conversation gets difficult. Clear writing and good listening. Good judgment on when to step in and who to bring in. Organized and comfortable in Slack and Asana. E-commerce or influencer marketing experience is a plus. How you'll get started You start with onboarding calls and weekly client check-ins. You learn the program first and shadow experienced team members before leading any escalation on your own.

Location: DeKalb County, GA. 🚨🔥 NEW ABA CASE AVAILABLE — WHO'S READY TO MAKE A DIFFERENCE?! 🔥🚨 💥 NOW HIRING: IN-HOME BEHAVIOR TECHNICIAN (BT/RBT) 💥 📍 Atlanta, GA 30329 (DeKalb County) 🏡 In-Home ABA 🕒 20 Hours/Week | EVENINGS & WEEKENDS! 💙 Got endless patience, a playful personality, and the energy to keep up with a busy kid? WE NEED YOU! 🌟 Learning Ladders ABA is looking for an ABA ROCKSTAR to work one-on-one with a child in the comfort of their home! If you can turn everyday activities into exciting learning opportunities, celebrate little victories like they're championship wins 🏆, and stay cool when things don't go according to plan — YOU MIGHT BE OUR PERFECT MATCH! 💪✨ 💥 WHY YOU'LL LOVE THIS CASE: 🕒 Great Evening Schedule: Monday–Tuesday, 5:30 PM–8:30 PM 📅 Weekend Hours Available: Additional hours can be scheduled on weekends! 💙 20 Hours Per Week: A rewarding, consistent part-time opportunity! 🏡 One-on-One Sessions: Build a meaningful connection while helping a child achieve important milestones! 🎮 Bring Your Creativity: Play, teach, encourage, and make learning FUN! 🧠 BCBA Support: Grow your ABA skills with professional supervision! 🌟 WHO'S OUR IDEAL ROCKSTAR? 🎓 High school diploma required 🧩 Previous ABA therapy experience required 👦 Experience working with children ⚡ Energetic, playful, creative, and engaging 💕 Patient, compassionate, and dependable 📅 Available for evening sessions and willing to work weekends 🌱 RBT certification preferred, but not required 💫 YOUR MISSION: Help an amazing child develop important communication, social, behavioral, and everyday life skills through individualized ABA therapy! ❤️ If you're the kind of person who can turn a simple game into a learning opportunity and make every small success feel like a BIG deal, we want YOU! 🎉 🚨 DON'T MISS OUT — APPLY TODAY! 🚨 📩 Send your resume and availability to: Yocheved BenAbu Learning Ladders ABA 📧 Yocheved.b@lbaps.com 🔥 Reference: Atlanta, GA — 20-Hour Case 💙 BIG HEARTS. BIG ENERGY. LITTLE MILESTONES THAT MEAN EVERYTHING!

Location: DeKalb County, GA. 🚨🔥 NEW ABA CASE AVAILABLE — WHO'S READY TO MAKE A DIFFERENCE?! 🔥🚨 💥 NOW HIRING: IN-HOME BEHAVIOR TECHNICIAN (BT/RBT) 💥 📍 Stone Mountain, GA (DeKalb County) 🏡 In-Home ABA 🕒 21 Hours/Week | AFTER-SCHOOL HOURS! 💖 Got endless patience, a playful personality, and the energy to keep up with a busy kid? WE NEED YOU! 🌟 Learning Ladders ABA is looking for an ABA ROCKSTAR to work one-on-one with a child in the comfort of their home! If you can turn learning into fun, celebrate the tiniest victories like someone just won the lottery 🎉, and stay calm when things don't go exactly as planned — YOU MIGHT BE OUR PERFECT MATCH! 💪💕 💥 WHY YOU'LL LOVE THIS CASE: 🕒 Great Schedule: Monday–Friday, 3:00 PM–7:30 PM — enjoy your mornings and weekends! 💙 21 Hours Per Week: A consistent part-time opportunity! 🏡 One-on-One Sessions: Build a meaningful connection and help a child reach important milestones! 🎨 Bring Your Creativity: Play, teach, encourage, and make learning exciting! 🧠 BCBA Support: Work under professional supervision while growing your ABA skills! 🌟 WHO'S OUR IDEAL ROCKSTAR? 🎓 High school diploma required 🧩 Previous ABA therapy experience required 👧 Experience working with children ⚡ Energetic, playful, creative, and engaging 💕 Patient, compassionate, and reliable 🌱 RBT certification preferred, but not required 💫 YOUR MISSION: Help an amazing child develop important communication, social, behavioral, and everyday life skills through individualized ABA therapy! ❤️ Some superheroes wear capes. Ours come prepared with patience, creativity, and a whole lot of positive energy! 🦸‍♀️✨ 🚨 DON'T MISS OUT — APPLY TODAY! 🚨 📩 Send your resume and availability to: Yocheved BenAbu Learning Ladders ABA 📧 Yocheved.b@lbaps.com 🔥 Reference: Stone Mountain, GA — 21-Hour Case 💙 BIG HEARTS. BIG ENERGY. LITTLE MILESTONES THAT MEAN EVERYTHING!

Location: Quezon City, Metro Manila, Philippines Location: Eastwood, Quezon City Work Setup: Hybrid, onsite 2-3 times per week Schedule: Full-time, 7PM-4AM or 8PM-5AM Shape Better People. Build Better Teams! Bring your expertise into the heart of the business — where employees, performance, and growth come together! Great performance is achieved when employees receive clear expectations, meaningful feedback, practical coaching, and managers who know how to lead with confidence. What You’ll Do: 🎯Set the Goal and Raise the Bar Drive performance management (goal-setting, reviews, calibration, documentation, and PIPs) Help managers set clear expectations and have better performance conversations. Coach employees and leaders on feedback, accountability, development, and growth. 🤝Talk People Through It Provide hands-on HRBP and employee-relations support. Explain HR processes in a way people actually understand. Handle difficult conversations with confidence, empathy, and a positive frame. Know when to push, when to listen, and when to escalate. 📊Turn Data Into Action Maintain accurate voluntary and involuntary attrition records and exit classifications. Own and regularly update the attrition tracker across key fields. Analyze turnover trends, exit feedback, high-risk populations, and potential retention drivers. Prepare recurring HR reports and basic dashboards covering attrition, headcount movement, performance-cycle completion, and other agreed HR metrics. Translate data into leader-ready insights, highlighting trends, possible root causes, and recommended actions. Support exit interviews, exit surveys, employee listening activities, and tracking of retention interventions over time. We’re Looking For Someone Who: Preferably has an HR Generalist / HRBP-type experience with exposure to different HR facets Is experienced in goal-setting and/or performance management Is a strong communicator who loves explaining and influencing others, assertive, approachable, positive, and is comfortable coaching people and handling difficult conversations Is data-aware and able to turn HR data into practical actions Has around 1-5 years of relevant HR experience. Fresh graduates with meaningful HR internship experience may also be considered! Required : Prior night-shift experience or experience supporting US/global stakeholders

Location: United Kingdom - Remote About Smartcat Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises. We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one. Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale. Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us. Join us in unlocking global potential, one human and agent team at a time. WHY YOU SHOULD JOIN OUR TEAM You’ll win and grow Smartcat’s largest enterprise relationships, owning a small set of named strategic accounts and new enterprise prospects and running the full sales cycle. Our largest customers often start with Smartcat in a single team, and the opportunity is to change how the whole organization creates and adapts content across marketing, product, and other functions, replacing work it pays agencies, language service providers, and internal teams to do today. You’ll lead a cross-functional account team that includes AI Strategists, who run consulting-style assessments of a customer’s current and future state and develop the recommendations and business case you’ll use to win. As our offering grows, you’ll help shape how Smartcat sells to the enterprise. MISSION Win and grow Smartcat’s largest enterprise relationships by turning an initial foothold into a funded, multi-year content transformation across a customer’s functions, business units, and markets, building executive sponsorship from the project team to the C-suite. OUTCOMES Win new business and expand strategic accounts by running the full sales cycle, from outbound prospecting and discovery through negotiation, signature, and expansion Turn an initial foothold into a broader content transformation across functions, business units, and markets, opening new buying centers before an active project exists Build relationships from project teams to the C-suite, developing several champions and reaching the executive who owns the business outcome and the budget Lead the value conversation yourself, building a quantified business case covering cost, speed, capacity, and quality, and partner with AI Strategists to deepen it through current- and future-state assessments Negotiate customized multi-year agreements through procurement, legal, security, and AI governance reviews, protecting value rather than discounting Lead the account team around one account strategy, including AI Strategists, Solutions Engineers, Technical Account Managers, Forward Deployed Engineers, Product, and executives, with delivery scope agreed before close Forecast accurately, call risk early, and bring customer insight back to Product to shape our enterprise offering and sales playbook HOW YOU’LL RAMP By Day 30: Learn Smartcat’s platform, AI agent capabilities, and enterprise value story, along with how AI Strategists, Solutions Engineers, Technical Account Managers, and Forward Deployed Engineers each contribute to an account Get oriented on your named strategic accounts and target prospects: current footprint, key stakeholders, buying centers, and whitespace Meet your account team partners across AI Strategy, Solutions Engineering, Technical Account Management, Product, and leadership By Day 60: Have an account strategy in place for each named account, with a plan to open new buying centers and build champions across functions Be running outbound and discovery on selected new enterprise prospects Begin building quantified business cases for priority accounts, with AI Strategists where an assessment will strengthen them By Day 90: Have active, multi-threaded opportunities in your accounts, with relationships reaching executive sponsors who own the business outcome and the budget Present a business case to a customer executive, and be moving at least one opportunity toward a funded multi-year agreement Deliver an accurate forecast, with risk called early WHAT YOU’VE ACCOMPLISHED 10+ years of enterprise software sales experience, including 5+ years owning strategic or named enterprise accounts A track record of personally creating and closing large, multi-year enterprise agreements, ideally eight figures in total contract value, and growing them afterward Experience turning a narrow initial use case into a larger, funded initiative across a customer’s organization Proven ability to sell to C-level executives and navigate complex buying groups across business, technical, finance, procurement, and legal stakeholders Skill in building a quantified business case with customers, and fluency in structured methods such as MEDDPICC Experience leading a virtual team of solution consultants, services, and customer success colleagues across reporting lines while keeping accountability for the deal Comfort creating and closing opportunities with an evolving offering and lean infrastructure Experience selling platform, data, security, or workflow software to large enterprises; experience with content, marketing, or localization technology is a plus Excellent written and verbal communication, and the judgment to challenge customers and disqualify weak opportunities Why joining Smartcat might be your best move so far A global, connected team We’re a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain.  Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive. For customer-facing teams, we prioritize proximity to our customers, ensuring we stay deeply connected to their needs and deliver an exceptional experience.  No matter where you’re based, you’ll be part of a highly collaborative, globally-distributed team that values ownership, speed, and meaningful impact. Be part of an AI Native Organization We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you’ll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation. Innovating a $100 Billion industry Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow,  traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost. Join the rocketship to scale-up 10x and beyond together We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here. Smartcat Culture Code : Where Diversity Meets High Performance At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.

Location: Portugal - Remote; Serbia - Remote; Spain - Remote About Smartcat Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises. We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one. Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale. Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us. Join us in unlocking global potential, one human and agent team at a time. WHY YOU SHOULD JOIN OUR TEAM You’ll win and grow Smartcat’s largest enterprise relationships, owning a small set of named strategic accounts and new enterprise prospects and running the full sales cycle. Our largest customers often start with Smartcat in a single team, and the opportunity is to change how the whole organization creates and adapts content across marketing, product, and other functions, replacing work it pays agencies, language service providers, and internal teams to do today. You’ll lead a cross-functional account team that includes AI Strategists, who run consulting-style assessments of a customer’s current and future state and develop the recommendations and business case you’ll use to win. As our offering grows, you’ll help shape how Smartcat sells to the enterprise. MISSION Win and grow Smartcat’s largest enterprise relationships by turning an initial foothold into a funded, multi-year content transformation across a customer’s functions, business units, and markets, building executive sponsorship from the project team to the C-suite. OUTCOMES Win new business and expand strategic accounts by running the full sales cycle, from outbound prospecting and discovery through negotiation, signature, and expansion Turn an initial foothold into a broader content transformation across functions, business units, and markets, opening new buying centers before an active project exists Build relationships from project teams to the C-suite, developing several champions and reaching the executive who owns the business outcome and the budget Lead the value conversation yourself, building a quantified business case covering cost, speed, capacity, and quality, and partner with AI Strategists to deepen it through current- and future-state assessments Negotiate customized multi-year agreements through procurement, legal, security, and AI governance reviews, protecting value rather than discounting Lead the account team around one account strategy, including AI Strategists, Solutions Engineers, Technical Account Managers, Forward Deployed Engineers, Product, and executives, with delivery scope agreed before close Forecast accurately, call risk early, and bring customer insight back to Product to shape our enterprise offering and sales playbook HOW YOU’LL RAMP By Day 30: Learn Smartcat’s platform, AI agent capabilities, and enterprise value story, along with how AI Strategists, Solutions Engineers, Technical Account Managers, and Forward Deployed Engineers each contribute to an account Get oriented on your named strategic accounts and target prospects: current footprint, key stakeholders, buying centers, and whitespace Meet your account team partners across AI Strategy, Solutions Engineering, Technical Account Management, Product, and leadership By Day 60: Have an account strategy in place for each named account, with a plan to open new buying centers and build champions across functions Be running outbound and discovery on selected new enterprise prospects Begin building quantified business cases for priority accounts, with AI Strategists where an assessment will strengthen them By Day 90: Have active, multi-threaded opportunities in your accounts, with relationships reaching executive sponsors who own the business outcome and the budget Present a business case to a customer executive, and be moving at least one opportunity toward a funded multi-year agreement Deliver an accurate forecast, with risk called early WHAT YOU’VE ACCOMPLISHED 10+ years of enterprise software sales experience, including 5+ years owning strategic or named enterprise accounts A track record of personally creating and closing large, multi-year enterprise agreements, ideally eight figures in total contract value, and growing them afterward Experience turning a narrow initial use case into a larger, funded initiative across a customer’s organization Proven ability to sell to C-level executives and navigate complex buying groups across business, technical, finance, procurement, and legal stakeholders Skill in building a quantified business case with customers, and fluency in structured methods such as MEDDPICC Experience leading a virtual team of solution consultants, services, and customer success colleagues across reporting lines while keeping accountability for the deal Comfort creating and closing opportunities with an evolving offering and lean infrastructure Experience selling platform, data, security, or workflow software to large enterprises; experience with content, marketing, or localization technology is a plus Excellent written and verbal communication, and the judgment to challenge customers and disqualify weak opportunities Why joining Smartcat might be your best move so far A global, connected team We’re a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain.  Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive. For customer-facing teams, we prioritize proximity to our customers, ensuring we stay deeply connected to their needs and deliver an exceptional experience.  No matter where you’re based, you’ll be part of a highly collaborative, globally-distributed team that values ownership, speed, and meaningful impact. Be part of an AI Native Organization We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you’ll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation. Innovating a $100 Billion industry Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow,  traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost. Join the rocketship to scale-up 10x and beyond together We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here. Smartcat Culture Code : Where Diversity Meets High Performance At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.

Location: Thailand - Remote About Smartcat Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises. We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one. Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale. Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us. Join us in unlocking global potential, one human and agent team at a time. WHY YOU SHOULD JOIN OUR TEAM You’ll join a newly formed Technical Account Management team built to make sure every Smartcat customer, at every tier, can reach a human technical expert 24/7. AI already resolves a growing share of customer issues, so you’ll own the escalations beyond what AI can handle: technical troubleshooting, integrations, and workflow questions, solved in an AI-forward way. You’ll be assigned a portfolio of accounts, and on our largest accounts you’ll be the named technical resource and work directly with the account executive. MISSION Be the trusted technical expert behind Smartcat’s customers: meet their needs with passion and approachability, resolve complex escalations with AI-first problem solving, keep integrations and workflows healthy, and give customers around the world fast, expert technical support at any hour. OUTCOMES Act as the technical point of contact for an assigned portfolio of accounts within your tier (Strategic, Enterprise, or Corporate), partnering with the account team on each Take ownership of customer escalations that go beyond what Smartcat’s AI capabilities can resolve, using technical troubleshooting and AI tools to reach resolution quickly Resolve customer inquiries and requests in modern ticketing systems such as Zendesk and YouTrack, maintaining a consistently high customer satisfaction rate Provide 24/7 coverage as part of a globally distributed team, so every customer can reach a human regardless of tier Own technical onboarding and implementation: API and connector integrations (CMS, TMS, DAM, dev tools), SSO/SAML setup, workspace architecture, and workflow configuration Escalate feature requests, bugs, and issues that need engineering to Support, Product, and Engineering with clear reproduction steps, and own root-cause communication through resolution Advise customers on best-practice use of Smartcat’s platform (CAT tools, AI Coworkers, Marketplace, PDF pipeline, custom workflows) to maximize adoption and ROI Monitor technical health signals (integration failures, API error rates, usage drop-offs) and flag risk to the account team before it becomes churn Collaborate with engineers, analysts, testers, success managers, and product managers, and relay customer technical feedback to influence the roadmap Develop and maintain help center content, internal documentation, runbooks, and reusable integration patterns, using AI to keep them current Support renewal and expansion conversations with technical proof points: performance data, integration health, and use-case expansion opportunities How the tiers differ: On Strategic accounts (our largest named customers), you’ll be the go-to technical resource and work directly with the assigned account executive. On Enterprise and Corporate accounts, you’ll cover a larger number of accounts, with less day-to-day customer-facing time and more emphasis on efficient, AI-powered issue resolution. HOW YOU’LL RAMP By Day 30: Learn Smartcat’s platform end to end: CAT tools, AI Coworkers, Marketplace, PDF pipeline, custom workflows, and the integration and API landscape Learn how AI handles first-line customer issues today, where human escalation takes over, and how tickets flow through Zendesk and YouTrack Meet your account team, Support, Product, and Engineering counterparts, and get oriented on your assigned accounts: architecture, integrations, open issues, and health signals By Day 60: Resolve customer escalations independently, using AI tools to diagnose and solve, and escalating to Engineering with clear reproduction steps when needed Lead technical onboarding or integration work for at least one account Monitor health signals across your accounts and flag at least one emerging risk to the account team By Day 90: Carry your full account portfolio, including your share of 24/7 coverage Run a technical workshop with a customer’s team and summarize it cleanly for their business stakeholders Contribute help center content, a runbook, or a reusable integration pattern to the team’s library, and relay customer feedback that informs Product and Engineering WHAT YOU’VE ACCOMPLISHED Background in the localization or translation industry, for example as a localization engineer at a translation agency or language service provider, with a strong understanding of languages and international customers An AI-first approach to problem solving: you already use AI tools to troubleshoot, diagnose, and work faster Exceptional troubleshooting and problem-solving skills, with a track record of owning issues through resolution A genuine love of helping and teaching people, and excellent written communication skills in English Working knowledge of REST APIs and webhooks, and comfort reading logs and debugging integration failures; scripting experience (Python or JavaScript) is a plus Experience with ticketing systems such as Zendesk and YouTrack The ability to explain technical root cause to both engineers and non-technical stakeholders, and to run a technical workshop with a customer’s team and then summarize it cleanly for their VP Comfort owning multiple accounts at once and prioritizing under pressure, including during crisis de-escalation Experience working on remote, globally distributed teams Openness to feedback and to others’ opinions and ideas, and eagerness to grow Bonus: technical support or quality assurance experience, and experience with CMS/TMS integrations or content supply chain tooling Why joining Smartcat might be your best move so far A global, connected team We’re a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain.  Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive. For customer-facing teams, we prioritize proximity to our customers, ensuring we stay deeply connected to their needs and deliver an exceptional experience.  No matter where you’re based, you’ll be part of a highly collaborative, globally-distributed team that values ownership, speed, and meaningful impact. Be part of an AI Native Organization We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you’ll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation. Innovating a $100 Billion industry Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow,  traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost. Join the rocketship to scale-up 10x and beyond together We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here. Smartcat Culture Code : Where Diversity Meets High Performance At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.

Location: Serbia - Remote; Spain - Remote About Smartcat Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises. We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one. Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale. Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us. Join us in unlocking global potential, one human and agent team at a time. WHY YOU SHOULD JOIN OUR TEAM You’ll join a newly formed Technical Account Management team built to make sure every Smartcat customer, at every tier, can reach a human technical expert 24/7. AI already resolves a growing share of customer issues, so you’ll own the escalations beyond what AI can handle: technical troubleshooting, integrations, and workflow questions, solved in an AI-forward way. You’ll be assigned a portfolio of accounts, and on our largest accounts you’ll be the named technical resource and work directly with the account executive. MISSION Be the trusted technical expert behind Smartcat’s customers: meet their needs with passion and approachability, resolve complex escalations with AI-first problem solving, keep integrations and workflows healthy, and give customers around the world fast, expert technical support at any hour. OUTCOMES Act as the technical point of contact for an assigned portfolio of accounts within your tier (Strategic, Enterprise, or Corporate), partnering with the account team on each Take ownership of customer escalations that go beyond what Smartcat’s AI capabilities can resolve, using technical troubleshooting and AI tools to reach resolution quickly Resolve customer inquiries and requests in modern ticketing systems such as Zendesk and YouTrack, maintaining a consistently high customer satisfaction rate Provide 24/7 coverage as part of a globally distributed team, so every customer can reach a human regardless of tier Own technical onboarding and implementation: API and connector integrations (CMS, TMS, DAM, dev tools), SSO/SAML setup, workspace architecture, and workflow configuration Escalate feature requests, bugs, and issues that need engineering to Support, Product, and Engineering with clear reproduction steps, and own root-cause communication through resolution Advise customers on best-practice use of Smartcat’s platform (CAT tools, AI Coworkers, Marketplace, PDF pipeline, custom workflows) to maximize adoption and ROI Monitor technical health signals (integration failures, API error rates, usage drop-offs) and flag risk to the account team before it becomes churn Collaborate with engineers, analysts, testers, success managers, and product managers, and relay customer technical feedback to influence the roadmap Develop and maintain help center content, internal documentation, runbooks, and reusable integration patterns, using AI to keep them current Support renewal and expansion conversations with technical proof points: performance data, integration health, and use-case expansion opportunities How the tiers differ: On Strategic accounts (our largest named customers), you’ll be the go-to technical resource and work directly with the assigned account executive. On Enterprise and Corporate accounts, you’ll cover a larger number of accounts, with less day-to-day customer-facing time and more emphasis on efficient, AI-powered issue resolution. HOW YOU’LL RAMP By Day 30: Learn Smartcat’s platform end to end: CAT tools, AI Coworkers, Marketplace, PDF pipeline, custom workflows, and the integration and API landscape Learn how AI handles first-line customer issues today, where human escalation takes over, and how tickets flow through Zendesk and YouTrack Meet your account team, Support, Product, and Engineering counterparts, and get oriented on your assigned accounts: architecture, integrations, open issues, and health signals By Day 60: Resolve customer escalations independently, using AI tools to diagnose and solve, and escalating to Engineering with clear reproduction steps when needed Lead technical onboarding or integration work for at least one account Monitor health signals across your accounts and flag at least one emerging risk to the account team By Day 90: Carry your full account portfolio, including your share of 24/7 coverage Run a technical workshop with a customer’s team and summarize it cleanly for their business stakeholders Contribute help center content, a runbook, or a reusable integration pattern to the team’s library, and relay customer feedback that informs Product and Engineering WHAT YOU’VE ACCOMPLISHED Background in the localization or translation industry, for example as a localization engineer at a translation agency or language service provider, with a strong understanding of languages and international customers An AI-first approach to problem solving: you already use AI tools to troubleshoot, diagnose, and work faster Exceptional troubleshooting and problem-solving skills, with a track record of owning issues through resolution A genuine love of helping and teaching people, and excellent written communication skills in English Working knowledge of REST APIs and webhooks, and comfort reading logs and debugging integration failures; scripting experience (Python or JavaScript) is a plus Experience with ticketing systems such as Zendesk and YouTrack The ability to explain technical root cause to both engineers and non-technical stakeholders, and to run a technical workshop with a customer’s team and then summarize it cleanly for their VP Comfort owning multiple accounts at once and prioritizing under pressure, including during crisis de-escalation Experience working on remote, globally distributed teams Openness to feedback and to others’ opinions and ideas, and eagerness to grow Bonus: technical support or quality assurance experience, and experience with CMS/TMS integrations or content supply chain tooling Why joining Smartcat might be your best move so far A global, connected team We’re a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain.  Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive. For customer-facing teams, we prioritize proximity to our customers, ensuring we stay deeply connected to their needs and deliver an exceptional experience.  No matter where you’re based, you’ll be part of a highly collaborative, globally-distributed team that values ownership, speed, and meaningful impact. Be part of an AI Native Organization We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you’ll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation. Innovating a $100 Billion industry Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow,  traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost. Join the rocketship to scale-up 10x and beyond together We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here. Smartcat Culture Code : Where Diversity Meets High Performance At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.

Location: Costa Rica - Remote About Smartcat Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises. We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one. Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale. Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us. Join us in unlocking global potential, one human and agent team at a time. WHY YOU SHOULD JOIN OUR TEAM You’ll join a newly formed Technical Account Management team built to make sure every Smartcat customer, at every tier, can reach a human technical expert 24/7. AI already resolves a growing share of customer issues, so you’ll own the escalations beyond what AI can handle: technical troubleshooting, integrations, and workflow questions, solved in an AI-forward way. You’ll be assigned a portfolio of accounts, and on our largest accounts you’ll be the named technical resource and work directly with the account executive. MISSION Be the trusted technical expert behind Smartcat’s customers: meet their needs with passion and approachability, resolve complex escalations with AI-first problem solving, keep integrations and workflows healthy, and give customers around the world fast, expert technical support at any hour. OUTCOMES Act as the technical point of contact for an assigned portfolio of accounts within your tier (Strategic, Enterprise, or Corporate), partnering with the account team on each Take ownership of customer escalations that go beyond what Smartcat’s AI capabilities can resolve, using technical troubleshooting and AI tools to reach resolution quickly Resolve customer inquiries and requests in modern ticketing systems such as Zendesk and YouTrack, maintaining a consistently high customer satisfaction rate Provide 24/7 coverage as part of a globally distributed team, so every customer can reach a human regardless of tier Own technical onboarding and implementation: API and connector integrations (CMS, TMS, DAM, dev tools), SSO/SAML setup, workspace architecture, and workflow configuration Escalate feature requests, bugs, and issues that need engineering to Support, Product, and Engineering with clear reproduction steps, and own root-cause communication through resolution Advise customers on best-practice use of Smartcat’s platform (CAT tools, AI Coworkers, Marketplace, PDF pipeline, custom workflows) to maximize adoption and ROI Monitor technical health signals (integration failures, API error rates, usage drop-offs) and flag risk to the account team before it becomes churn Collaborate with engineers, analysts, testers, success managers, and product managers, and relay customer technical feedback to influence the roadmap Develop and maintain help center content, internal documentation, runbooks, and reusable integration patterns, using AI to keep them current Support renewal and expansion conversations with technical proof points: performance data, integration health, and use-case expansion opportunities How the tiers differ: On Strategic accounts (our largest named customers), you’ll be the go-to technical resource and work directly with the assigned account executive. On Enterprise and Corporate accounts, you’ll cover a larger number of accounts, with less day-to-day customer-facing time and more emphasis on efficient, AI-powered issue resolution. HOW YOU’LL RAMP By Day 30: Learn Smartcat’s platform end to end: CAT tools, AI Coworkers, Marketplace, PDF pipeline, custom workflows, and the integration and API landscape Learn how AI handles first-line customer issues today, where human escalation takes over, and how tickets flow through Zendesk and YouTrack Meet your account team, Support, Product, and Engineering counterparts, and get oriented on your assigned accounts: architecture, integrations, open issues, and health signals By Day 60: Resolve customer escalations independently, using AI tools to diagnose and solve, and escalating to Engineering with clear reproduction steps when needed Lead technical onboarding or integration work for at least one account Monitor health signals across your accounts and flag at least one emerging risk to the account team By Day 90: Carry your full account portfolio, including your share of 24/7 coverage Run a technical workshop with a customer’s team and summarize it cleanly for their business stakeholders Contribute help center content, a runbook, or a reusable integration pattern to the team’s library, and relay customer feedback that informs Product and Engineering WHAT YOU’VE ACCOMPLISHED Background in the localization or translation industry, for example as a localization engineer at a translation agency or language service provider, with a strong understanding of languages and international customers An AI-first approach to problem solving: you already use AI tools to troubleshoot, diagnose, and work faster Exceptional troubleshooting and problem-solving skills, with a track record of owning issues through resolution A genuine love of helping and teaching people, and excellent written communication skills in English Working knowledge of REST APIs and webhooks, and comfort reading logs and debugging integration failures; scripting experience (Python or JavaScript) is a plus Experience with ticketing systems such as Zendesk and YouTrack The ability to explain technical root cause to both engineers and non-technical stakeholders, and to run a technical workshop with a customer’s team and then summarize it cleanly for their VP Comfort owning multiple accounts at once and prioritizing under pressure, including during crisis de-escalation Experience working on remote, globally distributed teams Openness to feedback and to others’ opinions and ideas, and eagerness to grow Bonus: technical support or quality assurance experience, and experience with CMS/TMS integrations or content supply chain tooling Why joining Smartcat might be your best move so far A global, connected team We’re a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain.  Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive. For customer-facing teams, we prioritize proximity to our customers, ensuring we stay deeply connected to their needs and deliver an exceptional experience.  No matter where you’re based, you’ll be part of a highly collaborative, globally-distributed team that values ownership, speed, and meaningful impact. Be part of an AI Native Organization We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you’ll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation. Innovating a $100 Billion industry Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow,  traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost. Join the rocketship to scale-up 10x and beyond together We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here. Smartcat Culture Code : Where Diversity Meets High Performance At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.