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Location: Manila, Philippines About Advantage HQ Advantage HQ is building the next generation of creator-led growth infrastructure for consumer brands. We combine creative strategy, creator partnerships, performance content, whitelisting, affiliate distribution, paid media, and proprietary technology into one integrated growth system. Our team manages more than $850 million in annual media spend and works with a network of more than 400,000 creators across Meta, TikTok, and YouTube. Through Meteoric AI, our proprietary intelligence platform, we use data and AI to improve decision-making across creative production, creator selection, customer acquisition, campaign performance, and brand growth. We work with ambitious consumer brands across health, wellness, beauty, nutrition, personal care, and lifestyle. The Opportunity As Advantage HQ continues to scale, data and analytics are becoming increasingly important to how we operate, make decisions, and drive growth. We need a leader who can turn complex data into clear insights, build reliable analytics infrastructure, and establish the measurement systems that help our teams understand what is working, what is not, and where to focus next. The Director of Data & Analytics will lead our data strategy, analytics function, and measurement infrastructure across the business. You will work closely with leadership and cross-functional teams to improve visibility into performance, strengthen decision-making, and ensure our data capabilities scale alongside the organization. This role goes beyond reporting. You will build the systems, standards, and analytical capabilities that connect data to business outcomes. What You'll Own Build the data and analytics foundation You will establish the data infrastructure, reporting standards, and analytical frameworks needed to support a growing, multi-channel organization. You will improve data quality, consistency, accessibility, and reliability while ensuring teams can trust the information they use to make decisions. Drive business and performance insights You will translate complex datasets into actionable insights that support business strategy, client outcomes, media performance, creator partnerships, and operational efficiency. You will identify trends, uncover opportunities, investigate performance gaps, and help leadership understand the factors driving growth and profitability. Develop measurement and attribution capabilities You will strengthen how we measure performance across paid media, creative, creator partnerships, affiliate distribution, and customer acquisition. You will improve reporting and measurement frameworks to help teams understand channel effectiveness, creative performance, customer acquisition costs, return on ad spend, and other key business metrics. Build scalable analytics systems You will identify gaps in existing reporting and analytics workflows and develop solutions that reduce manual work, improve visibility, and support faster decision-making. You will partner with engineering and technology teams to improve data pipelines, dashboards, automation, and integrations across our systems. Lead and develop the analytics team You will lead, mentor, and develop data analysts, analytics engineers, and other relevant team members. You will establish clear expectations, analytical standards, and accountability while building a team that delivers reliable insights and meaningful business impact. Partner with cross-functional leadership You will work closely with media, creative, creator partnerships, finance, operations, and executive leadership to align analytics priorities with business objectives. You will help teams move beyond descriptive reporting toward better forecasting, experimentation, performance optimization, and data-informed decision-making. Establish a data-driven operating culture You will build processes that make data a consistent part of how the organization operates. You will promote clear KPI definitions, reliable reporting, analytical rigor, and a shared understanding of performance across teams. Who You Are You are an experienced data and analytics leader who understands both the technical foundations of data and its practical application to business decisions. You know how to build scalable analytics capabilities, develop strong teams, and translate complex information into clear recommendations for senior stakeholders. You are comfortable working in a fast-growing environment where systems and processes need to evolve quickly. You can balance strategic leadership with hands-on problem-solving when needed. You care about data accuracy, but you also understand that the ultimate value of analytics comes from improving decisions, performance, and business outcomes. Experience We Value 8+ years of experience in data analytics, business intelligence, data engineering, performance analytics, or a related field, including leadership experience. Experience building or scaling a data and analytics function. Strong SQL skills and experience working with modern data warehouses and analytics infrastructure. Experience with BI and visualization tools such as Looker, Tableau, Power BI, or similar platforms. Experience designing dashboards, KPI frameworks, reporting systems, and performance measurement processes. Strong understanding of marketing analytics, paid media measurement, attribution, customer acquisition, and e-commerce performance. Experience working with large, complex datasets from multiple platforms and business systems. Familiarity with data pipelines, ETL/ELT processes, data modeling, and data quality management. Experience managing, mentoring, and developing analytics professionals. Strong business judgment and the ability to communicate analytical findings to non-technical stakeholders. Experience in an agency, DTC, e-commerce, performance marketing, or high-growth technology environment is valuable. Familiarity with AI-driven analytics, predictive modeling, experimentation, or marketing measurement solutions is a plus. Why Join Advantage HQ This is an opportunity to shape the data and analytics capabilities behind a rapidly growing, creator-led growth organization. You will have significant ownership over how we collect, structure, measure, and use data across the business. Your work will directly influence strategic decisions, operational efficiency, media performance, and our ability to scale. You will help build the analytical foundation that connects our media spend, creative output, creator network, proprietary technology, and client outcomes into a clearer picture of business performance. Location Fully remote. We have built the infrastructure for high-performance distributed teams and trust our people to do their best work from wherever they work best. We care far more about ownership, judgment, analytical rigor, and execution than geography. If you're excited about building scalable data systems, leading high-performing analytics teams, uncovering insights that drive growth, and helping a rapidly growing organization make better decisions, we'd love to hear from you.

Location: Davao, Philippines About Advantage HQ Advantage HQ is building the next generation of creator-led growth infrastructure for consumer brands. We combine creative strategy, creator partnerships, performance content, whitelisting, affiliate distribution, paid media, and proprietary technology into one integrated growth system. Our team manages more than $850 million in annual media spend and works with a network of more than 400,000 creators across Meta, TikTok, and YouTube. Through Meteoric AI, our proprietary intelligence platform, we use data and AI to improve decision-making across creative production, creator selection, customer acquisition, campaign performance, and brand growth. We work with ambitious consumer brands across health, wellness, beauty, nutrition, personal care, and lifestyle. The Opportunity As Advantage HQ continues to scale, data and analytics are becoming increasingly important to how we operate, make decisions, and drive growth. We need a leader who can turn complex data into clear insights, build reliable analytics infrastructure, and establish the measurement systems that help our teams understand what is working, what is not, and where to focus next. The Director of Data & Analytics will lead our data strategy, analytics function, and measurement infrastructure across the business. You will work closely with leadership and cross-functional teams to improve visibility into performance, strengthen decision-making, and ensure our data capabilities scale alongside the organization. This role goes beyond reporting. You will build the systems, standards, and analytical capabilities that connect data to business outcomes. What You'll Own Build the data and analytics foundation You will establish the data infrastructure, reporting standards, and analytical frameworks needed to support a growing, multi-channel organization. You will improve data quality, consistency, accessibility, and reliability while ensuring teams can trust the information they use to make decisions. Drive business and performance insights You will translate complex datasets into actionable insights that support business strategy, client outcomes, media performance, creator partnerships, and operational efficiency. You will identify trends, uncover opportunities, investigate performance gaps, and help leadership understand the factors driving growth and profitability. Develop measurement and attribution capabilities You will strengthen how we measure performance across paid media, creative, creator partnerships, affiliate distribution, and customer acquisition. You will improve reporting and measurement frameworks to help teams understand channel effectiveness, creative performance, customer acquisition costs, return on ad spend, and other key business metrics. Build scalable analytics systems You will identify gaps in existing reporting and analytics workflows and develop solutions that reduce manual work, improve visibility, and support faster decision-making. You will partner with engineering and technology teams to improve data pipelines, dashboards, automation, and integrations across our systems. Lead and develop the analytics team You will lead, mentor, and develop data analysts, analytics engineers, and other relevant team members. You will establish clear expectations, analytical standards, and accountability while building a team that delivers reliable insights and meaningful business impact. Partner with cross-functional leadership You will work closely with media, creative, creator partnerships, finance, operations, and executive leadership to align analytics priorities with business objectives. You will help teams move beyond descriptive reporting toward better forecasting, experimentation, performance optimization, and data-informed decision-making. Establish a data-driven operating culture You will build processes that make data a consistent part of how the organization operates. You will promote clear KPI definitions, reliable reporting, analytical rigor, and a shared understanding of performance across teams. Who You Are You are an experienced data and analytics leader who understands both the technical foundations of data and its practical application to business decisions. You know how to build scalable analytics capabilities, develop strong teams, and translate complex information into clear recommendations for senior stakeholders. You are comfortable working in a fast-growing environment where systems and processes need to evolve quickly. You can balance strategic leadership with hands-on problem-solving when needed. You care about data accuracy, but you also understand that the ultimate value of analytics comes from improving decisions, performance, and business outcomes. Experience We Value 8+ years of experience in data analytics, business intelligence, data engineering, performance analytics, or a related field, including leadership experience. Experience building or scaling a data and analytics function. Strong SQL skills and experience working with modern data warehouses and analytics infrastructure. Experience with BI and visualization tools such as Looker, Tableau, Power BI, or similar platforms. Experience designing dashboards, KPI frameworks, reporting systems, and performance measurement processes. Strong understanding of marketing analytics, paid media measurement, attribution, customer acquisition, and e-commerce performance. Experience working with large, complex datasets from multiple platforms and business systems. Familiarity with data pipelines, ETL/ELT processes, data modeling, and data quality management. Experience managing, mentoring, and developing analytics professionals. Strong business judgment and the ability to communicate analytical findings to non-technical stakeholders. Experience in an agency, DTC, e-commerce, performance marketing, or high-growth technology environment is valuable. Familiarity with AI-driven analytics, predictive modeling, experimentation, or marketing measurement solutions is a plus. Why Join Advantage HQ This is an opportunity to shape the data and analytics capabilities behind a rapidly growing, creator-led growth organization. You will have significant ownership over how we collect, structure, measure, and use data across the business. Your work will directly influence strategic decisions, operational efficiency, media performance, and our ability to scale. You will help build the analytical foundation that connects our media spend, creative output, creator network, proprietary technology, and client outcomes into a clearer picture of business performance. Location Fully remote. We have built the infrastructure for high-performance distributed teams and trust our people to do their best work from wherever they work best. We care far more about ownership, judgment, analytical rigor, and execution than geography. If you're excited about building scalable data systems, leading high-performing analytics teams, uncovering insights that drive growth, and helping a rapidly growing organization make better decisions, we'd love to hear from you.

Location: Edinburgh, IN, United States Senior Systems Engineer About SITE 525 SITE 525 is at the forefront of delivering cutting-edge training solutions for information maneuver specialists. Our mission is to empower the warfighter with realistic, high-fidelity training environments that simulate the challenges of modern information warfare. SITE 525 is looking for a Senior Systems Engineer to join our team support the Cybertropolis Technology Environment Platform (CTEP). The CTEP provides a one-of-a-kind platform for DoD and Joint, Interagency, Intergovernmental, and Multinational (JIIM) partners to conduct training or Research, Development, Testing & Experimentation (RDT&E) in a wide variety of emerging technology areas, but primarily related to cyberspace and cyber-electromagnetic (CEMA) operations. This position may require the employee to travel within the CONUS and to keep a flexible 40-hour week. This role sits at Camp Atterbury in Indiana and is contingent upon award. Responsibilities: Manage, maintain, troubleshoot, and restore hardware, operating systems, applications, and software including updates, security patches, and backups. Engineer, build, and configure computer networks including routing, switching, firewalls, DNS, Active Directory, VPNs, VLANs, SANs utilizing bare metal systems as well as virtualized systems (VMware). Collaborates with others to develop the best way to tackle complex technological infrastructure, security, or development problems. Participates in architecture and software development activities. Tier 2 engineering and administration support for customer events, as required. Working in ambiguous environment and collaborating across multiple areas. Required Qualifications: Windows and Linux enterprise systems engineering and administration experience. Experience working with a wide variety of technology including but not limited to:  Cellular systems, camera systems, Industrial Control Systems, Internet of Things (IoT) devices, building management systems, and radio frequency (RF) communications devices. Meet IAT Level 2 requirements of DoD 8570.1M by holding one of the following: CCNA Security CySA+ ** GICSP GSEC Security+ CE CND or SSCP. Bachelor’s degree in a technical discipline or equivalent experience in network operations Hold or be able to acquire an interim Top Secret clearance within 30 days of hire. Maintain active Top Secret/SCI Security Clearance. Preferred Qualifications: Operational experience in Cyberspace Operations and/or Information Warfare Cellular and Industrial Control Systems engineering and administration experience. Experience with containers and container orchestration services, automation, provisioning, and imaging, with products such as Ansible, Terraform, Kubernetes, Chef, FOG Projects, etc. Exercise design, test and evaluation, modeling, and simulations, as well as research and development familiarity. Computer Skills: Working knowledge of Microsoft Office (Word, Excel, and PowerPoint). Cloud, physical, and virtual network engineering experience required. Experience with hypervisors such as VMware, CypherPath, KVM, etc. Benefits eligibility may vary based on project site or contract but typical benefits are listed below.

Location: Annapolis Junction, MD, United States Job Title Principal‑Level Software Engineer (Java, Python) Why IDS? IDS believes in resolving conflict, building innovative approaches to do so. Combining operational expertise with an intimate understanding of today’s greatest challenges, we bring our customers the solutions required for success in a complex and multidimensional world. IDS tailors solutions for a diverse range of government, military, nonprofit, and public‑sector clients. Locations Annapolis Junction, MD Shifts Available Please note, candidates must be flexible. Shift times are general hours; some projects may require earlier or later reporting based on customer requirements. Job Description IDS is seeking a Principal‑Level Software Engineer to create custom analytics that perform at scale. The engineer will work closely with data scientists and end users to develop analytic tools that support discovery and tradecraft around critical global challenges and operationalize data science within customer environments. Key Duties • Work directly with data scientists and mission analysts to solve complex strategic problems • Perform end‑to‑end software engineering to prototype, develop, integrate, test, and deploy analytic tools • Integrate tools and tradecraft into customer corporate architectures • Support the operationalization of data science solutions at scale Requirements • Bachelor’s degree with eleven (11) years of relevant experience, or equivalent • Strong experience with Jupyter Notebooks, Java MapReduce, and Python PySpark • Strong experience with statistical analysis and machine learning fundamentals • Strong experience with customer tools, architecture, data flow, and big‑data environments • Proficiency with Jira, Confluence, and GitLab • Experience working in Agile development environments • Experience with end‑to‑end software development processes (requirements, design, implementation, testing, integration, deployment, and maintenance) • Experience with data science, Machine Learning (ML), Artificial Intelligence (AI), and Large Language Models (LLMs) • Active TS/SCI with Polygraph Compensation • Salary range: $155,000 – $175,000 • Benefits

Location: Arlington, VA, United States Job Title Program Manager Why IDS? IDS believes in resolving conflict and building innovative approaches to do so. Combining operational expertise with an intimate understanding of today’s greatest challenges, we bring our customers the solutions required for success in a complex and multidimensional world. IDS tailors solutions for a diverse range of government, military, nonprofit, and public-sector clients. This position is contingent upon contract award. Location Gov site (NCR) Please note, candidates must be flexible. Shift times are general hours; some projects may require earlier, or later reporting based on customer requirement s. Job Description IDS is seeking an experienced Program Manager to lead, oversee, and execute complex, large-scale programs supporting government and defense missions. This role is responsible for full lifecycle program leadership, including resource planning, milestone execution, cost management, personnel supervision, stakeholder coordination, and alignment with organizational and mission priorities. The Program Manager will apply proven methodologies and strong leadership principles to guide diverse teams, subcontractors, and multifunctional efforts in support of high-visibility programs. Key Duties • Plan, direct, and manage methodologies and program operations, ensuring effective manpower utilization, compliance with standards, training execution, and overall performance optimization. • Lead problem resolution efforts, manage employee relations (including subcontractor personnel), and oversee cost, budget, and schedule performance. • Supervise and guide employees across various labor categories and skill levels. • Coordinate with Service Headquarters and/or DoD leadership to ensure program objectives and mission requirements are achieved. • Develop and maintain program schedules, resource plans, risk assessments, mitigation strategies, and reporting deliverables. • Ensure program activities meet quality, security, and contractual requirements. • Communicate effectively with internal and external stakeholders, providing timely briefs, updates, and decision-support materials. • Drive continuous improvement initiatives that enhance program efficiency and effectiveness. Requirements • Bachelor’s degree in engineering, scientific, technical, management, or a related discipline. • 8–10 years of experience: • Planning, directing, and managing complex projects and operations of similar size and complexity, including manpower utilization, standards, training, problem resolution, employee relations, cost, budget, and milestone management. • Managing and supervising employees across diverse labor categories and skill levels. • Working with Service Headquarters and/or DoD leadership. • TOP SECRET/SCI clearance required. Questions? Please reach out to lolney@idsinternational.com for additional questions or information.

Location: Muscatatuck, IN, United States Job Title Project Coordinator (Project Management Specialist) Why IDS? IDS believes in resolving conflict, building innovative approaches to do so. Combining operational expertise with an intimate understanding of today’s greatest challenges, we bring our customers the solutions required for success in a complex and multidimensional world. IDS tailors solutions for a diverse range of government, military, nonprofit, and public-sector clients. Locations Muscatatuck, Indiana Shifts Available Please note, candidates must be flexible. Shift times are general hours; some projects may require earlier or later reporting based on customer requirements. Job Description IDS is seeking a Project Coordinator to provide administrative and project support services in a dynamic operational environment. The selected candidate will support daily office operations, assist project and program leadership with administrative activities, maintain project documentation, coordinate meetings and communications, and help ensure organizational processes run efficiently. This position requires strong organizational skills and the ability to support multiple priorities while maintaining accurate records and documentation. Key Duties • Provide general office management and administrative support services. • Answer and direct phone calls and respond to inquiries. • Organize and schedule meetings and appointments. • Produce and distribute correspondence, memos, letters, and forms. • Develop and maintain filing systems and project records. • Provide support to visitors and staff. • Assist with project management documentation and recordkeeping. • Support Program Managers and Project Managers with administrative taskings. • Assist with HR-related processes and procedures. • Communicate with coworkers and assist with problem resolution. • Utilize Microsoft products to support administrative and project requirements. Requirements • Secret clearance required • Associate degree or equivalent experience. • Demonstrated experience in general office management services. • Demonstrated experience with HR policies and procedures and assisting with problem resolution. • Demonstrated experience with Microsoft products. • Demonstrated experience organizing and building project management documentation. • Demonstrated experience assisting Program and Project Managers with administrative taskings. Compensation • Competitive Hourly Pay • Benefits

Location: Muscatatuck, IN, United States Job Title Wireless Technician II Why IDS? IDS believes in resolving conflict, building innovative approaches to do so. Combining operational expertise with an intimate understanding of today’s greatest challenges, we bring our customers the solutions required for success in a complex and multidimensional world. IDS tailors solutions for a diverse range of government, military, nonprofit, and public-sector clients. Locations Muscatatuck, Indiana Shifts Available Please note, candidates must be flexible. Shift times are general hours; some projects may require earlier or later reporting based on customer requirements. Job Description IDS is seeking a Wireless Technician II to support the installation, operation, maintenance, and troubleshooting of wireless communications systems. The selected candidate will work with a variety of radio technologies and communications equipment supporting mission and training requirements. This role requires experience with radio frequency (RF) systems, signal planning, RF analysis, and troubleshooting communications issues to ensure reliable network performance across operational environments. Key Duties • Install, operate, and maintain radio equipment ranging from HF through EHF systems. • Support wireless communications infrastructure and associated equipment. • Conduct signal planning and RF analysis activities. • Determine appropriate radio placement and transmission power requirements. • Troubleshoot and resolve RF-related issues and performance problems. • Monitor communications systems to ensure reliable operation. • Perform routine maintenance and operational checks on radio systems. • Assist in configuring and testing wireless communications equipment. • Maintain technical documentation and equipment records. • Coordinate with stakeholders to support communications requirements and mission objectives. Requirements • Associate degree or equivalent experience. • Active Secret security clearance required. • Minimum of five (5) years of experience installing, operating, and maintaining various radio equipment ranging from HF to EHF. • Demonstrated experience with signal planning and RF analysis to determine proper location and radio transmission power requirements. • Demonstrated experience troubleshooting RF issues. Compensation • Competitive Hourly Pay • Benefits

Location: Muscatatuck, IN, United States Systems Administrator/Engineer – II (Systems Administrator/Engineer) Why IDS? IDS delivers innovative, mission-focused solutions that support national security and critical operations. Our teams combine deep technical expertise with real-world operational insight to solve complex challenges across the defense and public sectors. At IDS, you’ll work on impactful programs in dynamic, high-stakes environments. Location Muscatatuck, Indiana Job Description IDS is seeking a skilled Systems Administrator/Engineer II to support advanced cyber environments and enterprise infrastructure within a DoD setting. This role requires a hands-on technical expert with strong experience in systems engineering, network architecture, virtualization, and automation. The ideal candidate will have a strong background in designing, deploying, and maintaining complex environments spanning physical, virtual, and cloud-based systems. Key Responsibilities Design, configure, and maintain enterprise network and system architectures Deploy and support routing, switching, firewalls, VPNs, DNS, Active Directory, VLANs, and SANs Perform system provisioning, imaging, automation, and orchestration Manage and maintain virtualized and bare-metal environments Support infrastructure monitoring and performance optimization Engineer and administer Windows and Linux server environments Identify and mitigate network vulnerabilities, threats, and attack vectors Support integration of emerging technologies including IoT, ICS/SCADA, RF devices, and camera systems Requirements Education Bachelor’s degree in network engineering, Cybersecurity, Information Management, or related discipline OR equivalent experience in lieu of degree Certifications Must meet DoD 8140.03 IAT II requirements (e.g., Security+, CCNA Security, etc.) Experience Minimum of 7 years of experience as a Cyber SME, Cyber Architect, Systems Administrator/Engineer, or similar role Experience designing and configuring: Network infrastructure (routing, switching, firewalls) Core services (DNS, Active Directory, VPNs, VLANs, SANs) Experience with: Automation, orchestration, and configuration management Tools such as Ansible, Python, and other open-source platforms Experience across: Cloud, physical, and virtual infrastructure environments Infrastructure monitoring and performance tuning Experience with hypervisors: VMware, KVM, Xen Strong experience with: Windows Enterprise and Linux system administration Cybersecurity principles, vulnerabilities, and mitigation techniques Exposure to diverse technologies including: ICS/SCADA systems IoT devices RF technologies and sensor systems Desired Skills Strong troubleshooting and problem-solving abilities Experience in complex, mission-driven environments Ability to work independently and within cross-functional teams Strong documentation and communication skills Experience supporting cyber range or lab environments (preferred) Security Clearance Active Top Secret (TS) / Sensitive Compartmented Information (SCI) required

Location: Annapolis Junction, MD, United States Why IDS? IDS believes in resolving conflict, building innovative approaches to do so. Combining operational expertise with an intimate understanding of today’s greatest challenges, we bring our customers the solutions required for success in a complex and multidimensional world. IDS tailors solutions for a diverse range of government, military, nonprofit, and public-sector clients. Outstanding past performance built IDS’s reputation as the leading provider of support for multifaceted operations. Responsibilities : - citizenship verification of all personnel requesting access, - provide administrative support to ensure efficient operation of the construction security office. - Supports managers and employees through a variety of tasks related to organization and communication. - Responsible for organization and filing of confidential and time sensitive material. - Familiar with a variety of the field's concepts, practices and procedures. Requirements : -Must have an Active Secret Clearance - Proven admin or assistant experience - Knowledge of office management systems and procedures - Excellent time management skills and ability to multi-task and prioritize work -  Attention to detail and problem-solving skills - Excellent written and verbal communication skills -  Capable of verifying U.S. citizenship and identification documents - Strong organizational and planning skills - Proficient in Microsoft Office - At least two (2) years of experience in administrative duties and access control - Report writing skills - Administrative writing skills

Location: Remote - United States Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com . We’re looking for a Senior Director of Design to lead the experience strategy for Reddit’s Search & Feeds experiences. Reporting to our Head of Design, you’ll lead a design team shaping how people find relevant conversations, discover communities, and build connections to the topics they care about. Your impact will extend across Reddit, connecting discovery to the experiences that turn initial interest into ongoing participation. This role combines product vision, design leadership, and a high bar for craft. You’ll partner closely with Product, Engineering, Research, and Data Science across Reddit to make discovery more useful, intuitive, and distinctly Reddit driving growth and retention by helping people connect with communities that matter to them. What you’ll do Set the design vision for Search & Feeds. Define a cohesive experience strategy across search, feed experiences, recommendations, and community discovery, connecting near-term improvements to a longer-term vision. Lead and develop the team. Coach design leaders and individual contributors, build clear ownership, and create an environment where people can do ambitious work and grow. Shape product direction. Partner with cross-functional leaders to identify opportunities, establish priorities, and guide investment decisions grounded in user needs and business goals. Raise the bar for quality. Drive thoughtful interaction design, clear information architecture, accessible experiences, and strong execution from early concepts through launch. Make relevance understandable. Help people understand and influence what they see, bringing clarity and user control to ranking, personalization, and recommendations. Design for different discovery needs. Support people seeking a specific answer, exploring a new interest, or returning to communities they already value. Connect discovery to community health. Consider how search and feeds affect participation, conversation quality, and the communities that make Reddit valuable. Establish how success is measured. Use research, experimentation, and behavioral data to evaluate usefulness, satisfaction, and the quality of discovery alongside engagement. Influence across Reddit. Communicate a clear point of view, build alignment across teams, and contribute to the broader design organization’s standards and practices. What you’ll bring Experience leading design for complex consumer products at scale, with meaningful work in search, discovery, feeds, recommendations, or related experiences. A track record of building and developing design teams, including managing managers and supporting individual contributors. Strong product judgment and the ability to turn ambiguous problems into clear strategies and compelling experiences. Deep expertise in interaction design and information architecture, with a portfolio demonstrating both design quality and measurable user impact. Experience partnering with Engineering, Product, Research, and Data Science on experiences shaped by ranking and personalization systems. The ability to balance user needs, business priorities, technical constraints, and the health of a broader product ecosystem. Clear communication and the ability to influence senior leaders, resolve competing priorities, and make decisions with incomplete information. An appreciation for community-driven products and the different ways people seek information, participate, and build trust online. Pay Transparency: This job posting may span more than one career level. In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive a commission. Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave. To learn more, please visit https://www.redditinc.com/careers/ . To provide greater transparency to candidates, we share base salary ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below. The base salary range for this position is: $317,000 — $443,800 USD In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews. During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable.  We will not sell your personal information or disclose it to any third party for their marketing purposes.  We will delete any recording of your interview promptly after making a hiring decision.  For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors . Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.  Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.

Location: (Multiple States), United States Improvado is an AI-powered marketing data platform built for mid-market and enterprise teams. We help companies automate complex marketing data workflows, unify data at scale, and surface insights through BI and AI. Brands like ASUS, Docker, Activision, and H&R Block rely on us to simplify analytics and improve marketing performance. We’re a fast-growing Series A startup backed by $34M in funding and driven by a team that moves fast, stays curious, and cares about high-quality execution. About the role The Account Executive uncovers business pains, articulates ROI, and builds the business case that helps prospects modernize how their marketing data works. You'll own a territory end to end — from first outreach to signed contract. Your buyers are marketing leaders, marketing ops and RevOps, and the data and analytics teams behind them. Some come to us; many you'll go and find yourself. It's a consultative, multi-stakeholder sale with a technical validation stage, so you'll work closely with our Sales Engineers along the way. Responsibilities Achieve a quarterly revenue quota across new business and expansion in your territory. Proactively generate new pipeline — you'll be expected to self-source at least 35% of your own opportunities, not just work inbound. Own the full sales cycle: discovery, demo, technical validation with a Sales Engineer, business case and ROI, executive presentation, negotiation and close. Build multi-threaded relationships — bring the technical evaluator, the budget owner, and your champion into the process early rather than running a deal through a single contact. Qualify with discipline. Confirm budget, decision path, and the real cost of doing nothing before pulling in technical resources — and walk away early from deals that aren't a fit. Become an expert at using Improvado's software, and at the marketing problems it solves. Coordinate the internal resources needed to win — Sales Engineering, Marketing, Customer Success — and keep every deal moving. Keep the CRM accurate and forecast honestly. Use AI in your day-to-day workflow — account research, call prep, follow-ups, first drafts. We'll expect you to work the way the company works. Leverage your creativity, intellect, and attitude in order to win new business. Qualifications 5+ years in a quota-carrying, full-cycle SaaS Account Executive role. 2+ years of experience in the MarTech/AdTech space. A track record of carrying and hitting a significant annual quota — you can walk through your numbers year by year with real examples. Experience selling to large enterprise organizations with multiple stakeholders and formal buying processes. Real outbound prospecting experience — you've built pipeline from scratch, not only worked inbound. Familiarity with ad platforms and the digital marketing funnel, and the metrics marketers are measured on. Comfortable in a technical sale — you can hold a credible conversation with a data team and then reframe it for a marketing leader. Experience in successfully initiating sales cycles with C-level executives. Ability to thrive in a constantly changing and evolving work environment. Emotional intelligence, natural curiosity, strong listening skills, and coachability. Superior communication and organizational skills. Comfortable with a modern sales stack (CRM, call recording and coaching tools, prospecting and enrichment tools, LinkedIn Sales Navigator) and with using AI tools in your own workflow. Experience working in a startup. Nice to have Experience selling to or working inside agencies. Formal training in a qualification methodology (MEDDIC / MEDDPICC or similar). What We Offer: Remote-first environment Competitive compensation Medical and dental benefits 401K plan Unlimited PTO Paid holidays Professional development reimbursement

Location: Mexico AI Product Builder Improvado is an AI-powered, unified platform designed for marketing teams in medium to large-scale enterprises and agencies, who are looking to automate complex marketing intelligence and reporting to make decisions with ease. Improvado gathers, organizes, and untangles marketing data to deliver instant insights through BI and AI, helping to eliminate complexity, delivering laser-focused insights to optimize budgets, enhance campaign efficiency and marketing ROI. About the role As an AI Product Builder you own one product area end to end. Which area depends on where we need you most, and the work is the same in all of them. Our products turn marketing data into decisions, and each of them has the same failure mode: it tells the customer something and stops there. Your job is to find where your area stops short of causing a decision, build the part that closes that gap, and show that somebody acted. You will build hands-on with AI, shape the roadmap, work directly with engineering teams and with customers, and decide what a good recommendation looks like for a different persona on the same data - a media buyer, an analyst and a CMO do not want the same thing. Responsibilities Own the product area end to end, from idea to delivery, and define how the roadmap evolves Close the gap between what the product reports and what the customer does about it: decide what gets recommended and to whom, and build the loop that makes those recommendations better over time Work hands-on with AI, from mockups and prototypes through to production code for smaller features, alongside an engineering team of three to ten people Run customer discovery yourself and turn it into roadmap decisions Define and measure the metrics that prove the product caused someone to act Build and maintain automated workflows using AI tools, scripting and the modern data stack Collaborate with Product, BI and CSM teams on architecture decisions and customer data requirements Qualifications Product ownership experience - able to take a problem end to end with minimal hand-holding, and point at things you built that are still in use Demonstrated use of AI tools in daily work: Claude Code, agentic coding, prompt engineering, with a clear view of what you deliberately do not delegate Experience building an AI agent and making it reliable in production Marketing or revenue data domain experience, and you have computed those metrics yourself rather than receiving them from an analyst Comfortable working with engineers as a peer rather than across a handoff Strong SQL ; Python for data processing and automation Fluent English - there are customer calls and escalations in this role Availability to overlap US Pacific business hours (or at least East) Nice to have Hands-on ETL/ELT pipeline experience (BigQuery, Snowflake, Redshift, or ClickHouse) Experience working directly with clients on technical requirements BI tools (e.g. Superset) for operational reporting Process A screening call, a 45-minute call with the VP of Product, a take-home designed for 90 minutes to two hours, and a review of it with our product managers. What We Offer Remote-first environment Strong product/market fit: marketing data product for US-based enterprises Modern AI tech stack and freedom to experiment High-velocity team where you will constantly learn and scale your skills High autonomy and ownership - we care about outcomes, not hours AI-first, collaborative, no-bureaucracy culture with a technically strong, international team 20 working days of PTO per year US holidays and additional days off Professional development reimbursement

Location: Argentina AI Product Builder Improvado is an AI-powered, unified platform designed for marketing teams in medium to large-scale enterprises and agencies, who are looking to automate complex marketing intelligence and reporting to make decisions with ease. Improvado gathers, organizes, and untangles marketing data to deliver instant insights through BI and AI, helping to eliminate complexity, delivering laser-focused insights to optimize budgets, enhance campaign efficiency and marketing ROI. About the role As an AI Product Builder you own one product area end to end. Which area depends on where we need you most, and the work is the same in all of them. Our products turn marketing data into decisions, and each of them has the same failure mode: it tells the customer something and stops there. Your job is to find where your area stops short of causing a decision, build the part that closes that gap, and show that somebody acted. You will build hands-on with AI, shape the roadmap, work directly with engineering teams and with customers, and decide what a good recommendation looks like for a different persona on the same data - a media buyer, an analyst and a CMO do not want the same thing. Responsibilities Own the product area end to end, from idea to delivery, and define how the roadmap evolves Close the gap between what the product reports and what the customer does about it: decide what gets recommended and to whom, and build the loop that makes those recommendations better over time Work hands-on with AI, from mockups and prototypes through to production code for smaller features, alongside an engineering team of three to ten people Run customer discovery yourself and turn it into roadmap decisions Define and measure the metrics that prove the product caused someone to act Build and maintain automated workflows using AI tools, scripting and the modern data stack Collaborate with Product, BI and CSM teams on architecture decisions and customer data requirements Qualifications Product ownership experience - able to take a problem end to end with minimal hand-holding, and point at things you built that are still in use Demonstrated use of AI tools in daily work: Claude Code, agentic coding, prompt engineering, with a clear view of what you deliberately do not delegate Experience building an AI agent and making it reliable in production Marketing or revenue data domain experience, and you have computed those metrics yourself rather than receiving them from an analyst Comfortable working with engineers as a peer rather than across a handoff Strong SQL ; Python for data processing and automation Fluent English - there are customer calls and escalations in this role Availability to overlap US Pacific business hours (or at least East) Nice to have Hands-on ETL/ELT pipeline experience (BigQuery, Snowflake, Redshift, or ClickHouse) Experience working directly with clients on technical requirements BI tools (e.g. Superset) for operational reporting Process A screening call, a 45-minute call with the VP of Product, a take-home designed for 90 minutes to two hours, and a review of it with our product managers. What We Offer Remote-first environment Optional relocation assistance to Latin America after your trial period Strong product/market fit: marketing data product for US-based enterprises Modern AI tech stack and freedom to experiment High-velocity team where you will constantly learn and scale your skills High autonomy and ownership - we care about outcomes, not hours AI-first, collaborative, no-bureaucracy culture with a technically strong, international team 20 working days of PTO per year US holidays and additional days off Professional development reimbursement

Location: Uruguay AI Product Builder Improvado is an AI-powered, unified platform designed for marketing teams in medium to large-scale enterprises and agencies, who are looking to automate complex marketing intelligence and reporting to make decisions with ease. Improvado gathers, organizes, and untangles marketing data to deliver instant insights through BI and AI, helping to eliminate complexity, delivering laser-focused insights to optimize budgets, enhance campaign efficiency and marketing ROI. About the role As an AI Product Builder you own one product area end to end. Which area depends on where we need you most, and the work is the same in all of them. Our products turn marketing data into decisions, and each of them has the same failure mode: it tells the customer something and stops there. Your job is to find where your area stops short of causing a decision, build the part that closes that gap, and show that somebody acted. You will build hands-on with AI, shape the roadmap, work directly with engineering teams and with customers, and decide what a good recommendation looks like for a different persona on the same data - a media buyer, an analyst and a CMO do not want the same thing. Responsibilities Own the product area end to end, from idea to delivery, and define how the roadmap evolves Close the gap between what the product reports and what the customer does about it: decide what gets recommended and to whom, and build the loop that makes those recommendations better over time Work hands-on with AI, from mockups and prototypes through to production code for smaller features, alongside an engineering team of three to ten people Run customer discovery yourself and turn it into roadmap decisions Define and measure the metrics that prove the product caused someone to act Build and maintain automated workflows using AI tools, scripting and the modern data stack Collaborate with Product, BI and CSM teams on architecture decisions and customer data requirements Qualifications Product ownership experience - able to take a problem end to end with minimal hand-holding, and point at things you built that are still in use Demonstrated use of AI tools in daily work: Claude Code, agentic coding, prompt engineering, with a clear view of what you deliberately do not delegate Experience building an AI agent and making it reliable in production Marketing or revenue data domain experience, and you have computed those metrics yourself rather than receiving them from an analyst Comfortable working with engineers as a peer rather than across a handoff Strong SQL ; Python for data processing and automation Fluent English - there are customer calls and escalations in this role Availability to overlap US Pacific business hours (or at least East) Nice to have Hands-on ETL/ELT pipeline experience (BigQuery, Snowflake, Redshift, or ClickHouse) Experience working directly with clients on technical requirements BI tools (e.g. Superset) for operational reporting Process A screening call, a 45-minute call with the VP of Product, a take-home designed for 90 minutes to two hours, and a review of it with our product managers. What We Offer Remote-first environment Strong product/market fit: marketing data product for US-based enterprises Modern AI tech stack and freedom to experiment High-velocity team where you will constantly learn and scale your skills High autonomy and ownership - we care about outcomes, not hours AI-first, collaborative, no-bureaucracy culture with a technically strong, international team 20 working days of PTO per year US holidays and additional days off Professional development reimbursement

Location: Brazil AI Product Builder Improvado is an AI-powered, unified platform designed for marketing teams in medium to large-scale enterprises and agencies, who are looking to automate complex marketing intelligence and reporting to make decisions with ease. Improvado gathers, organizes, and untangles marketing data to deliver instant insights through BI and AI, helping to eliminate complexity, delivering laser-focused insights to optimize budgets, enhance campaign efficiency and marketing ROI. About the role As an AI Product Builder you own one product area end to end. Which area depends on where we need you most, and the work is the same in all of them. Our products turn marketing data into decisions, and each of them has the same failure mode: it tells the customer something and stops there. Your job is to find where your area stops short of causing a decision, build the part that closes that gap, and show that somebody acted. You will build hands-on with AI, shape the roadmap, work directly with engineering teams and with customers, and decide what a good recommendation looks like for a different persona on the same data - a media buyer, an analyst and a CMO do not want the same thing. Responsibilities Own the product area end to end, from idea to delivery, and define how the roadmap evolves Close the gap between what the product reports and what the customer does about it: decide what gets recommended and to whom, and build the loop that makes those recommendations better over time Work hands-on with AI, from mockups and prototypes through to production code for smaller features, alongside an engineering team of three to ten people Run customer discovery yourself and turn it into roadmap decisions Define and measure the metrics that prove the product caused someone to act Build and maintain automated workflows using AI tools, scripting and the modern data stack Collaborate with Product, BI and CSM teams on architecture decisions and customer data requirements Qualifications Product ownership experience - able to take a problem end to end with minimal hand-holding, and point at things you built that are still in use Demonstrated use of AI tools in daily work: Claude Code, agentic coding, prompt engineering, with a clear view of what you deliberately do not delegate Experience building an AI agent and making it reliable in production Marketing or revenue data domain experience, and you have computed those metrics yourself rather than receiving them from an analyst Comfortable working with engineers as a peer rather than across a handoff Strong SQL ; Python for data processing and automation Fluent English - there are customer calls and escalations in this role Availability to overlap US Pacific business hours (or at least East) Nice to have Hands-on ETL/ELT pipeline experience (BigQuery, Snowflake, Redshift, or ClickHouse) Experience working directly with clients on technical requirements BI tools (e.g. Superset) for operational reporting Process A screening call, a 45-minute call with the VP of Product, a take-home designed for 90 minutes to two hours, and a review of it with our product managers. What We Offer Remote-first environment Optional relocation assistance to Latin America after your trial period Strong product/market fit: marketing data product for US-based enterprises Modern AI tech stack and freedom to experiment High-velocity team where you will constantly learn and scale your skills High autonomy and ownership - we care about outcomes, not hours AI-first, collaborative, no-bureaucracy culture with a technically strong, international team 20 working days of PTO per year US holidays and additional days off Professional development reimbursement

Location: Angeles City, Pampanga, Philippines Job Title: Bilingual Medical Virtual Assistant - Customer Service Company: Neolytix Work Set up: Remote Employment Type: Full-time About this Position Tired of just doing a part of the job and not seeing the impact of your work? Here at Neolytix, we believe in the growth of each and every individual by helping them understand the end-to-end process of how to run a clinic About Neolytix Neolytix is a boutique Consulting and Management Services Organization that works with small & medium-sized healthcare providers across the United States. Our portfolio of services caters to micro verticals and is built on the expertise we have developed in enabling these practices. Work with a company where your work can make a real impact! We are a boutique company respected and ❤ by our clients providing no-nonsense advice on key issues that impact them. 4.7 ⭐ on Google and 4.2 ⭐ on Glassdoor with 80% of approval rating! Working at Neolytix At Neolytix, you will learn to hone your Consultative skills, develop drive & leadership, balance work with family time and importantly have fun! Complimentary Medical Coverage Life & Disability Insurance Work with diverse team members across countries & cultures Participate in Clubs based on your hobbies and share your passion with like minded enthusiasts Job Description Prepares and assembles medical record documentation/charts for physician Ensures medical record compliance by self-documentation attestation. Updates patient history, physical exam, and other pertinent health information in the patient Prepares and sends all documentation to physician for review and approval via authentication of detailed data entry and facility-specific procedures. Monitors the duration of basic lab results and screening procedures. Complies with hospital and medical facility policies, including those relating to HIPAA and Joint Commission. Performs other clerical duties and tasks to improve provider productivity and clinic workflow as assigned. Demonstrate understanding necessary to assess, review and apply criteria Requirements: Previous experience in a customer service or healthcare-related role preferred Strong communication and interpersonal skills Excellent problem-solving abilities and attention to detail Ability to multitask and prioritize tasks in a fast-paced environment Proficiency in Microsoft Office and electronic medical records (EMR) systems Compassionate and empathetic demeanor Desktop/Laptop with at least i3/Ryzen3 processor and 8gb of Ram Webcam, Noise Cancelling headset, 30mbps internet speed or above Dedicated place at home for work Job Type: Full-time Benefits: Paid training Work Location: Remote

Location: Gurugram, Haryana, India NEOLYTIX Senior Manager, AR RCM Operations  |  Accounts Receivable  |  Gurugram DEPARTMENT Operations, RCM EXPERIENCE 15+ Years LOCATION Gurugram (Onsite) SHIFT US Shift REPORTS INTO CEO & COO ⚠  US Shift: This role operates on a US-aligned shift, onsite at our Gurugram delivery centre. Consistent availability during US business hours is non-negotiable. Apply only if you can commit to this fully. ⚠  Non-Negotiable: A minimum of 15 years of hands-on US healthcare AR and RCM experience is required. Profiles without this depth of domain experience will not be considered regardless of seniority or education. About the Role Neolytix is a US-headquartered healthcare managed services organization serving 270+ provider organizations across the United States, with delivery operations in Gurugram, Manila, and Chicago. Our RCM practice runs medical coding, charge entry, payment posting, and AR and denials management for physician groups and health systems across multiple specialties and payer environments. The Senior Manager, AR RCM is the most senior AR delivery leader in the India operations. Reporting directly to the CEO and COO, this role carries full accountability for AR performance across the Neolytix client portfolio: net collection rates, AR aging, denial resolution, follow-up compliance, and the teams that execute this work every day. This is not a monitoring role and not a reporting role. You own the outcome. If AR aging is trending in the wrong direction, you know why before leadership asks. If a client's net collection rate is below benchmark, you have a recovery plan before the QBR. You lead a multi-tier AR team, hold SLAs before they breach, and bring strategic clarity to the CEO and COO on the financial health of every account. If that describes the way you have built your career, this role is built for you. Key Responsibilities 1. AR Delivery Ownership & SLA Accountability Own end-to-end AR performance across the full Neolytix client portfolio: follow-up compliance, AR aging distribution, denial resolution timelines, and net collection rates. Define and enforce SLA commitments by account: touch cadences, AR aging thresholds, payer follow-up windows, and escalation timelines. Drive the operating cadence: daily floor reviews, weekly performance dashboards, and monthly executive reporting to the CEO and COO. Serve as the senior escalation authority for all AR delivery issues, with direct accountability for resolution and root-cause documentation. 2. Revenue & Financial Performance Own the financial metrics that matter: net collection rate, AR aging distribution (including AR >90), first-pass yield, denial rate, cost to collect, and payment variance. Identify revenue optimization opportunities within the existing portfolio: payer mix trends, underpayment patterns, denial root causes, and write-off risk. Present financial performance analysis and recovery plans to the CEO and COO with clarity and conviction. You do not describe the chart; you explain what it means and what you are doing about it. 3. Denial Management & Payer Strategy Own the denial management function end to end: root cause categorization, appeal workflows, payer-specific escalation protocols, and first-pass improvement plans. Stay current on payer policy changes, CMS billing updates, and coding guideline shifts that affect denial rates and collection timelines. Develop payer-specific follow-up strategies and embed them into team workflows and SOPs. 4. Team Leadership & Talent Development Lead a multi-tier AR team: Team Leads, Senior Associates, and Associates across the AR and denials function. Own performance management, succession planning, and high-potential identification for the AR org. Partner with Talent Management on hiring, onboarding, and retention of AR talent, including calibrating role requirements for the team as it scales. Build a performance culture grounded in accountability, data fluency, and continuous improvement. 5. Client Engagement & Retention Act as the senior operational partner for strategic AR accounts, maintaining relationships at the decision-maker level. Lead and contribute to Quarterly Business Reviews, performance reporting, and service expansion conversations. Surface delivery risks proactively and communicate resolution plans to clients before issues escalate. 6. Process Excellence & Compliance Own SOPs for all AR workflows: initial follow-up, denial management, appeals, escalation, and write-off protocols. Ensure operations remain compliant with HIPAA, CMS billing requirements, and payer-specific compliance standards. Drive continuous improvement across AR workflows using structured problem-solving and root-cause analysis. What You Bring Must-Have 15 or more years of US healthcare AR and RCM experience, with senior leadership accountability over large multi-specialty AR portfolios. Mastery of AR financial metrics: net collection rate, AR aging distribution, denial rate, first-pass yield, cost to collect. You can explain what moves each one and defend your analysis when challenged. Deep denial management expertise: root cause categorization, payer-specific appeal strategies, and a track record of improving first-pass rates. Experience leading multi-tier AR teams of 50 or more FTEs, including Team Leads and supervisors. Commercial payer experience across BCBS, Aetna, Cigna, UHC, and regional payers, alongside Medicare and Medicaid. Multi-specialty billing exposure: physician groups, hospital systems, or both. Excellent client-facing communication: comfortable presenting to C-suite clients and internal senior leadership with equal confidence. Commitment to the US shift, onsite in Gurugram. Strong Preference Prior experience in a BPO, MSO, or KPO environment delivering AR services for US healthcare clients, not in-house captive only. Exposure to multiple billing and EHR platforms: AdvancedMD, Athenahealth, Epic, Kareo, Centricity, or similar. Track record of building or restructuring an AR team and improving performance metrics within 12 months. Power BI or advanced Excel for AR performance tracking and executive reporting. Nice-to-Have MBA or postgraduate degree in healthcare administration, business, or a related discipline. Six Sigma Green Belt or equivalent process improvement methodology applied to an AR workflow. CPAT (Certified Patient Account Technician) or equivalent AR or RCM certification. Experience across multi-geography delivery: India and Philippines operating in parallel. Who You Are You treat AR aging as a story, not a spreadsheet. You know what each band means for revenue risk and you communicate it that way to leadership. You hold SLAs before clients ask about them. Reactive escalation management is not something you do. You can tell the CEO what a number means, not just what it is. Your analysis ends with a so-what and a plan, not a chart. You hold your team to a high standard without losing them. Accountability and development are not in tension in the way you lead. You see denial patterns before they become denial trends. Root cause is where you start, not where you finish. Eligibility Criteria Education: Graduate degree mandatory. Postgraduate degree (MBA or equivalent) preferred. Experience: 15 or more years in US healthcare AR and RCM. Non-negotiable. Communication: Excellent spoken and written English. You will present to the CEO and COO regularly and manage senior client relationships. Communication below this standard will not progress. Shift: US-aligned shift, onsite in Gurugram. This is firm. Apply only if you can commit to this consistently. Notice Period: 30 to 45 days preferred. Up to 60 days considered for the right profile. Performance Expectations (KPIs) In the first 12 months: Net collection rate: sustained at or above agreed client benchmarks across the managed portfolio. AR >90 days: percentage trending down or held within client SLA thresholds. Denial rate and first-pass yield: measurable improvement within 90 days on priority accounts. SLA achievement: 95% or above on committed follow-up and resolution timelines across the portfolio. Client retention: no unplanned exits attributable to AR delivery performance. Team performance: productivity and quality metrics for the AR team within benchmark, with clear improvement plans for underperforming sub-teams. Executive reporting: weekly and monthly dashboards delivered accurately and on time, with actionable narratives, no follow-up questions from the COO needed. Hiring Process Stage 1: Talent Management screening and profile review. AR domain depth and tenure verified at this stage. Stage 2: Functional interview with the COO covering AR delivery depth, financial metric fluency, denial management approach, and team leadership track record. Stage 3: Conversation with the CEO covering strategic fit, client philosophy, and leadership approach. Stage 4: Reference checks and offer. Why Join Neolytix Senior Leadership, Real Scope Own AR delivery for 270+ US provider organizations. This is not a slice of a portfolio. It is the entire function, reporting directly to the CEO and COO. Strategic Visibility Direct access to and regular engagement with senior leadership. Your analysis and judgment directly inform how the business runs and grows. Build, Not Just Run Significant opportunity to shape how the AR function scales: team structure, process standards, tooling, and performance frameworks. Competitive Package Compensation benchmarked to senior RCM leadership in Delhi NCR, with performance-linked incentives tied to portfolio outcomes.

Location: Gurugram, Haryana, India NEOLYTIX Associate Director - RCM RCM  |  Credentialing  |  India Delivery Leadership DEPARTMENT Operations EXPERIENCE 16–20 Years LOCATION Gurugram (Onsite) REPORTS INTO CEO & COO About the Role The Associate Director, RCM Operations is Neolytix's senior-most delivery leader in India, accountable for the end-to-end performance of our RCM and Credentialing service lines. This is not a monitoring role. The AD owns the outcome: SLAs, quality, client satisfaction, team capability, and the P&L that sits behind every engagement. Reporting to the COO and CEO, this seat carries direct authority over Operations Managers, Team Leads, and front-line specialists across both service lines. You will be the primary escalation authority for all delivery issues, the senior client-facing voice for operational matters, and the architect of how Neolytix's India delivery function scales. If you have spent your career running large healthcare operations at a high standard, know what great RCM and Credentialing delivery looks like from the floor up, and are ready to own both the number and the team, this is the role. Key Responsibilities 1. Delivery & SLA Ownership Own end-to-end SLA performance across RCM sub-functions: AR follow-up, billing, payment posting, charge posting, and denial management. Own Credentialing operations in full: provider enrollment, re-credentialing, CAQH maintenance, expirable tracking, and payer-specific workflows. Drive the operating cadence: daily floor reviews, weekly performance dashboards, monthly COO reporting, and escalation resolution. Serve as the senior escalation authority for all delivery issues across both service lines, with direct accountability for resolution timelines. 2. Capacity Planning & P&L Own the India delivery P&L for RCM and Credentialing, managing cost-to-serve, billing realization, and margin targets. Lead headcount planning, capacity modeling, and resource allocation aligned to client volume commitments and pipeline. Partner with the COO on ramp-up plans for new client onboardings, covering hiring, training, and floor-readiness timelines. 3. Client Engagement & Retention Act as the senior operational partner for key clients, building trusted and long-term relationships with client-side stakeholders. Lead and contribute to Quarterly Business Reviews, performance reporting, and service expansion discussions. Proactively surface delivery risks, drive resolution, and communicate transparently with client stakeholders before issues escalate. 4. People Leadership & Talent Development Lead, coach, and develop a multi-tier team: Operations Managers, Team Leads, and front-line specialists across RCM and Credentialing. Own succession planning, performance management cycles, and high-potential identification for the ops org. Partner with Talent Management on hiring, onboarding, and retention strategies for RCM and Credentialing talent. Build a performance culture grounded in accountability, continuous feedback, and professional growth. 5. Process Excellence & Technology Drive continuous improvement across both service lines using structured problem-solving approaches. Champion automation and technology adoption to improve throughput, reduce error rates, and lower cost-to-serve. Own SOPs, process documentation, and audit readiness across RCM and Credentialing workflows. Collaborate with analytics and technology teams to build performance visibility and reporting infrastructure. 6. Governance & Compliance Ensure all operations remain compliant with HIPAA, CMS guidelines, and payer-specific requirements. Own internal QA frameworks, audit processes, and remediation planning for both service lines. Maintain documentation standards and escalation protocols that support SSAE-18 and SOC 2 readiness. What You Bring Must-Have Full-time MBA / PGDM or equivalent postgraduate degree. 16 to 20 years in US healthcare revenue cycle management, with at least 5 years in a senior leadership role heading multi-functional delivery teams of 100+ FTEs. Demonstrated experience leading Credentialing operations at scale: provider enrollment, re-credentialing, CAQH, and payer contracting workflows. Strong command of RCM workflows across the full cycle: AR follow-up, billing, payment posting, charge posting, and denial management. Prior experience in a BPO, MSO, or KPO environment serving US healthcare providers. Proven P&L ownership: cost-to-serve management, headcount planning, and capacity modeling in a delivery environment. Ability to build and read operational dashboards, interpret KPIs, and drive decisions from data. Excellent communication with the ability to engage C-suite clients and internal leadership with equal fluency. Strong Preference Experience managing multi-geography delivery operations spanning India and Philippines. Familiarity with PM and EHR platforms: AdvancedMD, Athenahealth, Kareo, Epic, or Centricity. Track record of leading go-live transitions and new client onboarding at scale. Nice-to-Have Six Sigma or Lean certification. Exposure to AI-assisted workflows or automation tools within RCM environments. Experience in SSAE-18 / SOC 2 compliance environments. Eligibility Criteria Education: Full-time Postgraduate degree (MBA / PGDM or equivalent) mandatory. Part-time, correspondence, or distance-learning qualifications are not accepted. Communication: Excellent spoken and written English. Confident in client-facing calls, COO-level reporting, and written communication with US-based stakeholders. Work Mode: Onsite, Gurugram, 5 days a week. This is a floor-level leadership role; physical presence is required. Notice Period: Candidates available within 30 to 45 days preferred. Extensions considered for the right profile. Performance Expectations (KPIs) The AD, Operations will be measured on the following within the first 12 months: SLA achievement rate across RCM and Credentialing: 95%+ sustained over rolling 90 days. Net collection rate and AR days for RCM accounts under management, trending toward agreed benchmarks. Credentialing cycle time: first-pass provider enrollment within payer-committed timelines, zero expirable lapses. Client retention and satisfaction: no unplanned exits attributable to delivery performance. Team attrition (operations): managed within business continuity thresholds. Delivery margin: cost-to-serve within budget and P&L targets for both service lines. Audit and QA coverage: internal quality audits completed on schedule with remediation tracked to closure. Hiring Process Stage 1: Talent Management screening and profile review. Stage 2: Functional interview with COO covering delivery depth, P&L accountability, multi-LOB scope, and leadership approach. Stage 3: Leadership interview with CEO covering strategic fit, client philosophy, and team-building track record. Stage 4: Reference checks and offer. Why Join Neolytix High-Trust Ownership Own the full delivery function with direct access to the COO and CEO. No layers between your decisions and their impact. Scale & Scope Lead delivery across RCM and Credentialing for 270+ US provider organizations across hospital systems, group practices, and specialty clinics. Build What You Run Greenfield opportunity to standardize, automate, and shape how operations scales at Neolytix, including technology adoption and team structure. Competitive Package Compensation benchmarked to senior ops leadership in Delhi NCR, with performance incentives linked to delivery outcomes and margin targets.