Location: Paris
Workplace: OnSite
ABOUT MISTRAL
Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms.
We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited.
Our mission
Build and lead a practical, high-trust health and safety program for Mistral AI’s rapidly expanding data center operations. You will protect employees, contractors and visitors while enabling safe deployment and operation of increasingly dense AI compute infrastructure across colocation sites. You will turn complex operational risks into clear standards, effective controls and measurable improvements.
Operating context & accountability
You will be the safety partner to Data Center Operations, IT Operations, infrastructure delivery, Security, Legal and People teams, and work directly with colocation operators, installation contractors and OEM service partners. Your remit spans live sites, deployment projects, commissioning and transitions into operations. You will ensure that safety responsibilities are clearly defined and that Mistral-controlled activities meet applicable requirements while challenging partner performance where shared interfaces create risk.
Key responsibilities - safety management and compliance
- Own the operational health and safety management framework for the data center portfolio: policy, critical-risk standards, annual objectives, assurance calendar, risk registers, incident classifications, documentation and management reporting.
- Interpret applicable occupational health and safety requirements with local specialists; translate them into site-level expectations, control plans and auditable evidence across different countries.
- Lead regular risk assessments, inspections and assurance reviews; prioritize findings by severity and exposure, assign owners and verify corrective actions have actually reduced risk.
- Create consistent arrangements for site access, inductions, competency checks, contractor onboarding, safety briefings and refresher training, including evidence of completion.
- Develop meaningful leading and lagging indicators, including high-potential near misses, overdue critical actions, training coverage, contractor observations and incident trends; present clear recommendations to leadership.
- Support supplier selection and contract reviews by defining appropriate safety requirements, escalation expectations and minimum standards for colocation and technical service partners.
Key responsibilities - operational and technical risk
- Provide safety oversight for electrical work interfaces, energized equipment, isolation and lockout/tagout, switching coordination, arc-flash exposure and simultaneous activities in live data halls.
- Assess safe systems of work for heavy rack deliveries, lifting and rigging, material handling, battery systems, working at height, temporary works, confined spaces where relevant and high-density IT installation.
- Review method statements, risk assessments, permits to work and job safety analyses for high-risk activities, ensuring that scope, boundaries, competence, emergency arrangements and hold points are understood.
- Partner with engineering teams on the risks introduced by direct-to-chip liquid cooling, CDUs, coolant handling, pressurized circuits, leak detection, hot surfaces and changing rack densities.
- Participate in readiness reviews before energization, commissioning, major deployments and changes in operating configuration; confirm critical safety issues are resolved or escalated before work proceeds.
- Coordinate emergency planning and drills with colocation operators and emergency responders for fire, evacuation, electrical incidents, coolant leaks, medical emergencies and loss of critical infrastructure.
Key responsibilities - investigations and culture
- Lead or coordinate investigations of incidents, unsafe conditions and high-potential near misses involving Mistral activities; use structured causal analysis and share actionable learning across the portfolio.
- Challenge the completeness and quality of provider or contractor investigations when Mistral personnel or equipment may be exposed; track preventive measures through verification.
- Coach engineers, managers and vendors to identify hazards early, stop unsafe Mistral-controlled work and raise concerns without hesitation.
- Build strong partnerships with operations, construction, logistics, physical security, compliance and HR; communicate safety expectations clearly in written guidance, training and site discussions.
- Provide practical support to other regions during major incidents, rapid expansion or unusual operational risk.
What success looks like
- Critical activities are governed by clear, adopted controls and a consistent standard across sites.
- High-severity findings are visible, owned and resolved; incident learning results in verified preventive action.
- Site and contractor training, emergency readiness and compliance evidence are maintained and readily accessible.
- The safety program scales with infrastructure growth without creating unnecessary bureaucracy.
Minimum qualifications
- At least 5 years of practical health and safety experience in operational, industrial, construction or mission-critical environments.
- Experience implementing safety programs, contractor controls, inspections, risk assessments, investigations and training.
- Working knowledge of occupational safety regulations and high-risk work controls; ability to coordinate country-specific requirements.
- Strong communication and influencing skills across technical teams, suppliers and senior stakeholders; fluent professional English.
- Ability to work regularly on site and travel between data center locations; valid driving licence where required for site access.
Preferred qualifications
- Data center, manufacturing, power infrastructure or complex construction experience involving employees and multiple contractors.
- Experience with electrical safety, critical mechanical systems, commissioning and work in live operational facilities.
- Recognized HSE qualification and familiarity with ISO 45001-based management systems.
- Experience with international portfolios, colocation operators and high-density IT or liquid-cooled systems.
WHAT WE OFFER
We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks.
For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link.
PRIVACY POLICY
Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.
ОфисParis; Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks
Location: Singapore; Australia
Workplace: Remote
At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires.
Founded in 2019, Linear has become the platform of choice for more than 50,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship.
Over the past years, Linear has experienced incredible organic growth and has become an instrumental tool for many of the world’s best product teams. We believe customer support should always feel like an extension of that experience. As a Product Support Specialist at Linear, you’ll contribute to the future of our product by surfacing customer feedback and insights, contributing to our technical documentation, and engaging a technical customer community via social channels.
Location & work mode
Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates residing in Australia or Singapore only. You can work from anywhere within those countries. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel.
What you’ll do
- Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery
- Investigate and resolve inbound customer issues reported through a variety of communication channels, including email, Slack, Twitter, and Reddit
- Partner with our engineering team to document and reproduce bugs
- Surface trends and insights from customer feedback to the team at large to inform product choices
- Lead select strategic projects to improve the support experience, internal knowledge sharing, and product operations
- Deliver high-touch Enterprise support at scale, navigating complex account needs alongside Customer Success and Sales
Requirements
- Passion about technology, quality, and Linear’s mission
- Excellent communication and customer service skills and experience working with a technical or engineering user base. Ability to adapt your communication approach to non-technical users.
- Experience troubleshooting technical issues, including APIs and integration setups. Ability to reproduce bugs with Linear and our integrations in various environments (different browsers, Windows, Mac, Mobile).
- Familiarity with SQL, Javascript, APIs, and GitHub is a plus. If you don’t have direct experience in these areas, curiosity to learn more is desirable as well. Please note that this is not a product engineering role.
- Currently based in Australia or Singapore.
What we offer
We're a small, focused team that cares deeply about the quality of our work and the people we do it with. Here's what you can expect:
- Competitive salary and equity
- Employee-friendly equity terms including early exercise in the US and extended exercise windows
- Daily meal and coffee stipend on every workday
- Paid co-working space or desk
- Health coverage (based on country requirements)
- 5 weeks paid vacation, plus local statutory holidays
- 4 months paid parental leave
- Paid month off after 4 years & every 2 years thereafter
- Regular team events and off-sites
- Remote-first with no required commute
Learn how we think and work
- A story about our mission: Read Me https://linear.app/readme
- Building our teams: Why and how we do work trials at Linear https://linear.app/blog/why-and-how-we-do-work-trials-at-linear
- How we work: Designing remote work at Linear https://linear.app/now/designing-remote-work-at-linear
- How Linear uses Linear: How our Customer Experience team works in Linear https://linear.app/now/cx-in-linear
- A video series: Conversations on Quality https://linear.app/quality
- Our recent tender offer: Sharing Linear’s growth with the people building it https://linear.app/now/sharing-growth-with-the-people-building-linear
A note on recruitment fraud: all official Linear hiring communication comes from an @linear.app http://linear.app email address, and all open roles are listed at linear.app/careers http://linear.app/careers. We never ask candidates for payment or financial information. Suspicious messages can be reported to security@linear.app.
Linear is an equal opportunity employer. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.
Location: San Francisco, CA • New York, NY • United States
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!
Figma’s AI Insights team, within Research, is hiring a builder with exceptional design craft and deep AI fluency. You will report to Noam Segal, Director of AI Insights.
You will build internal AI products that help Figmates understand our customers and their needs. These products will scale customer intimacy across Figma and inform product and business decisions.
You enjoy figuring things out by making them. You own products from the first idea through design, building, evaluation, and adoption. You build primarily with AI tools and apply strong design and product judgment throughout. You ship early, improve rapidly, and hold internal experiences to the care expected of customer-facing Figma products.
This is a full-time role that can be held from our New York City or San Francisco hub - or remotely in the United States.
What you’ll do at Figma:
Identify where Figmates need better customer understanding. Choose opportunities where an internal product can make a meaningful difference
Design clear, compelling experiences that help employees find customer evidence, understand needs, and make informed decisions
Use AI tools to build and ship internal products. Own the work from initial concept through launch and continued use
Ship focused versions early. Improve them rapidly through feedback, actual use, and careful attention to interaction and visual details
Define a high quality bar for AI behavior, evidence quality, and usability. Build evaluations that expose failures and verify improvements
Partner with Research, Design, Product, Engineering, and internal users to launch products and support adoption
Demonstrate what you build, explain your decisions, and share reusable tools and practices. Measure whether the products improve customer understanding
We’d love to hear from you if you have:
Demonstrated exceptional design craft through a background in UX or product design, with strong interaction design, visual judgment, and the ability to simplify complex workflows without sacrificing important details
Build and shipped impactful products by turning ambitious ideas into working solutions using AI tools, demonstrating significant hands-on contributions, strong execution, and sustained value beyond initial prototypes
Applied deep AI fluency to build sophisticated workflows that connect models, data, and tools, troubleshoot failures across prompts and integrations, and translate emerging capabilities into effective products
Exercised strong product judgment by identifying unmet user needs, translating complex customer information into intuitive experiences, and making thoughtful tradeoffs across scope, quality, and speed
While it’s not required, it’s an added plus if you also have:
Hold an academic background in design, interaction design, or human-computer interaction
Bring a track record in customer research or in building research platforms and tools that help employees explore customer evidence
Align teams around product priorities, communicate a clear point of view, and drive adoption by resolving competing needs with clear tradeoffs
Build evaluations based on realistic tasks to verify the accuracy, evidence quality, and usability of AI-powered products
Demonstrate familiarity with Figma’s products
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Pay Transparency Disclosure
Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.
Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law.
Annual Base Salary Range:
$169,000
—
$250,000 USD
At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an
equal opportunity workplace
- we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status
,
or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to
accommodations-ext@figma.com
. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.
Examples of accommodations include but are not limited to:
Holding interviews in an accessible location
Enabling closed captioning on video conferencing
Ensuring all written communication be compatible with screen readers
Changing the mode or format of interviews
To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.
By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with
Figma's Candidate Privacy Notice
.
Application limits:
To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles:
Candidates may submit up to 5 applications during any rolling 30-day period.
Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection.
Once the applicable days has passed, candidates are welcome to apply again.
Location: Australia; Singapore
Workplace: Remote
At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires.
Founded in 2019, Linear has become the platform of choice for more than 50,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship.
Over the past years, Linear has experienced incredible organic growth and has become an instrumental tool for many of the world’s best product teams. We believe customer support should always feel like an extension of that experience. As a Product Support Specialist at Linear, you’ll contribute to the future of our product by surfacing customer feedback and insights, contributing to our technical documentation, and engaging a technical customer community via social channels.
Location & work mode
Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates residing in Australia or Singapore only. You can work from anywhere within those countries. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel.
What you’ll do
- Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery
- Investigate and resolve inbound customer issues reported through a variety of communication channels, including email, Slack, Twitter, and Reddit
- Partner with our engineering team to document and reproduce bugs
- Surface trends and insights from customer feedback to the team at large to inform product choices
- Lead select strategic projects to improve the support experience, internal knowledge sharing, and product operations
- Deliver high-touch Enterprise support at scale, navigating complex account needs alongside Customer Success and Sales
Requirements
- Passion about technology, quality, and Linear’s mission
- Excellent communication and customer service skills and experience working with a technical or engineering user base. Ability to adapt your communication approach to non-technical users.
- Experience troubleshooting technical issues, including APIs and integration setups. Ability to reproduce bugs with Linear and our integrations in various environments (different browsers, Windows, Mac, Mobile).
- Familiarity with SQL, Javascript, APIs, and GitHub is a plus. If you don’t have direct experience in these areas, curiosity to learn more is desirable as well. Please note that this is not a product engineering role.
- Currently based in Australia or Singapore.
What we offer
We're a small, focused team that cares deeply about the quality of our work and the people we do it with. Here's what you can expect:
- Competitive salary and equity
- Employee-friendly equity terms including early exercise in the US and extended exercise windows
- Daily meal and coffee stipend on every workday
- Paid co-working space or desk
- Health coverage (based on country requirements)
- 5 weeks paid vacation, plus local statutory holidays
- 4 months paid parental leave
- Paid month off after 4 years & every 2 years thereafter
- Regular team events and off-sites
- Remote-first with no required commute
Learn how we think and work
- A story about our mission: Read Me https://linear.app/readme
- Building our teams: Why and how we do work trials at Linear https://linear.app/blog/why-and-how-we-do-work-trials-at-linear
- How we work: Designing remote work at Linear https://linear.app/now/designing-remote-work-at-linear
- How Linear uses Linear: How our Customer Experience team works in Linear https://linear.app/now/cx-in-linear
- A video series: Conversations on Quality https://linear.app/quality
- Our recent tender offer: Sharing Linear’s growth with the people building it https://linear.app/now/sharing-growth-with-the-people-building-linear
A note on recruitment fraud: all official Linear hiring communication comes from an @linear.app http://linear.app email address, and all open roles are listed at linear.app/careers http://linear.app/careers. We never ask candidates for payment or financial information. Suspicious messages can be reported to security@linear.app.
Linear is an equal opportunity employer. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.
Location: Remote - USA
Drive Engagement. Earn trust. Give people a reason to open the door.
Clover Care Services (CCS), including our In-Home Care (IHC) and Clover Care Visit (CCV) programs, delivers proactive care to members in their homes and through telehealth. We're building a next-generation, AI-powered practice that improves health outcomes and manages the total cost of care by making personalized care easier to access and deliver.
We’re hiring a member engagement leader with a strong creative core. You can find the message, write the copy, design the asset, launch the campaign, and use the response to make the next version better.
Clover’s internal clinical practice is at an inflection point, and we’re investing in member engagement strategies that drive demand for our home-based services and improve how we communicate with the members we serve. You’ll help more people understand the value of our care, take the first step toward a visit, and stay informed throughout their experience.
This role is designed for someone who thrives at the intersection of creative ambition and clinical responsibility. You can write language that captures attention and holds up to scrutiny. You can earn a member’s trust, connect with a caregiver’s concerns, and hold a physician’s attention. You use AI to expand your output while maintaining a high standard for what leaves your hands.
Your depth is in communication. Your range lets you understand the care model, find the friction, choose the medium, and carry the work from idea through results.
Why this work matters
Our clinicians care for medically complex Medicare members in their homes, where real-life barriers become visible: medications on the table, fall risks, caregiver dynamics, food insecurity, and missed follow-ups.
They spend time with people. They notice what might otherwise go unnoticed. Some members ask them not to take too long to come back.
Your work helps that relationship begin and grow. A letter can make an unfamiliar service feel credible. A call script can pave the way for someone to voice a concern. Each requires a different approach—and the judgment to know why.
As a Member Engagement Manager, you will:
Build Demand for the Practice:
Develop campaigns that help eligible members discover our services and give members, caregivers, and referring physicians a clear reason to engage. Coordinate outreach with the teams delivering care so demand translates into visits we can support.
Turn Interest Into Action:
Improve the path from first awareness to a completed visit. Identify where people hesitate, lose interest, or encounter friction. Test messages, channels, and calls to action that help them take the next step.
Make Member Communication Work Better:
Create clear, useful communications that explain our services, set expectations, help members prepare for visits, and support ongoing engagement with the practice.
Create Across Audiences and Formats:
Turn a strong idea into member outreach, caregiver materials, physician communications, mailers, emails, texts, call scripts, web content, and short videos. Adapt the message to how people actually receive it.
Build With AI:
Use approved AI tools to explore concepts, generate variations, develop assets, and accelerate iteration. Own the facts, voice, and quality of the final product.
Work Creatively Within Real Constraints:
Partner with clinical, legal, and compliance teams. Understand the boundaries, develop compelling options within them, and carry materials through review.
Own Delivery and Learn From Results:
Manage the work from brief through launch. Use campaign performance and feedback from members, caregivers, clinicians, and outreach teams (both AI & Human!) to improve response, scheduling, completed visits, and understanding.
Success in this role looks like:
First 90 days:
Understand the care model, audiences, and review process. Build relationships with clinical and outreach teams. Establish baseline performance, identify the most consequential gaps in outreach and member communication, and ship improvements.
First six months:
Own campaigns and materials across multiple formats. Establish an effective AI-assisted workflow and a consistent approach to testing. Demonstrate that performance data and audience feedback are improving how we generate demand and communicate our services.
First year:
Build a recognizable voice for the practice and a repeatable engagement process that supports its growth. Show measurable improvement in member engagement and completed visits, alongside clearer communication throughout the care experience.
You should get in touch if:
You have a clear creative strength—writing, design, or content production—and can carry work across adjacent disciplines.
You write with precision and personality. You can make a member feel at ease and give a physician the substance they need.
You understand how engagement drives growth. You can connect a campaign to the action it produced, identify where people dropped off, and decide what to test next.
You’re curious enough to understand the clinical details and disciplined enough to know which details belong in the message.
You can balance regulatory Medicare requirements with captivating language. You have experience working with compliance and keeping work moving productively forward.
You already use AI to make things. You know how to direct it, challenge it, and recognize when a convincing output is wrong.
You’ve taken work from concept through delivery and can explain what happened after it launched.
You earn trust through the quality of your work, your responsiveness to feedback, and your follow-through.
Experience in healthcare or another regulated industry is valuable. Bring evidence of your craft, judgment, and ability to learn.
Benefits Overview
:
Financial Well-Being
: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
Physical Well-Being
: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
Mental Well-Being
: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location.
Professional Development
: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.
Additional Perks:
Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
Reimbursement for office setup expenses
Monthly cell phone & internet stipend
Remote-first culture, enabling collaboration with global teams
Paid parental leave for all new parents
And much more!
About Clover:
We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.
We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.
From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.
#LI-REMOTE
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an
E-Verify
company.
Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc.
A reasonable estimate of the base salary range for this role is:
$115,000
—
$160,000 USD
Location: San Francisco, CA | New York City, NY
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
As a Product Manager, Technical, you will own and be responsible for building a world class support experience for Anthropic's customers and the Product Support team. You will partner with Product Support Operations, AI Support, Billing, Fraud, and Product Engineering teams to build the systems that decide how Anthropic's users get unblocked when something goes wrong, and how what they report turns into product fixes, in partnership with the product teams that own the experience. Claude will be the primary operator of that support experience.
Partner with Product Support Operations, AI Support, and product engineering teams to own the systems behind the support experience end to end: the path from a recurring support driver to a shipped product fix, the Claude-based AI support layer that handles most inbound volume, and the tooling that helps human agents resolve what’s left quickly and accurately. .
Your north star is fewer support cases per user, and whole categories of cases eliminated, even as the product grows. The best outcome is a case that never gets opened because the product problem behind it was found and fixed. Everything in the support experience is in scope. You decide where to start.
You'll define the end-to-end experience Claude delivers: diagnosing a billing failure, resolving it or escalating it, recognizing when the same failure is showing up across many customers, filing the bug with repro steps and a proposed fix, getting that to the engineering team that owns the driver, following up with the customer to confirm the issue was actually resolved, and confirming the category actually goes away once the fix ships.
You will define and own the strategy and roadmap for the support-to-product feedback loop, including the escalation paths for billing, fraud, and high-visibility cases, and the metrics that show whether contact rate is falling.
Responsibilities
Deeply understand the needs of Product Support Operations, AI Support, Billing, Fraud, and the product engineering teams that own support drivers, from specialists handling enterprise escalations to engineers who need a support case turned into a reproducible bug they can fix.
Define and iterate on the support-to-product loop: how a case is classified, how recurring drivers are surfaced in near real time with case examples and recommended fixes, how each driver gets a named owner, and how we confirm the fix decreased case volume. Own the metrics behind it: inbound case volume by driver, drivers fixed at the root, and time from first case to shipped fix, alongside the response-time and CSAT targets Product Support Operations already runs on.
Own the customer's experience of getting unblocked: how quickly a user reaches a resolution and how little friction they hit on the way, whether Claude resolves the case or hands it to a specialist.
Minimize the blast radius of novel issues. New models and product changes will keep creating new drivers no one can predict; catch each one at its first reports, assess impact, and get the fix prioritized while the affected group is still small.
Partner with engineering and data science to build the systems that scale with Anthropic’s growth: Claude as the first responder, the data pipeline behind driver detection, and the tooling that lets Claude hand a diagnosed case to the right team.
Drive product strategy and roadmap for the in-house Claude support layer, including what Claude resolves on its own, what it escalates and to whom, and how far it goes toward filing and fixing the underlying product issue itself.
Own the trade-off framework between intake reduction, response time, cost, and quality, making transparent prioritization decisions about which drivers get fixed first and communicating them clearly to Product Support and senior leadership.
Build conviction about what support looks like when Claude is the primary operator, and translate that into a roadmap that gets Anthropic there ahead of the volume curve.
You may be a good fit if you have
7+ years of product management experience, with deep exposure to support systems, customer operations tooling, billing or payments, or internal platforms that serve operations teams
Experience taking technical platform products from infancy to scale: you've built something from the ground up and grown it to serve demanding internal or external engineering customers
Track record of building products that balance the needs of multiple personas, and of making prioritization trade-offs between them and communicating them clearly
Ability to internalize complex technical systems (case routing, billing and payments flows, LLM-based agents, data pipelines) and translate that understanding into a comprehensive product vision
Fluent across functions: you're equally credible reading a failed-payment trace with engineers, walking a specialist through why a driver got deprioritized, and explaining intake trends to leadership
A strong thesis on how AI changes support: you've thought deeply about what happens when the agent that answers the case can also diagnose, file, and fix what caused it, and you want to build that
Experience scaling an LLM-based product or experience from prototype to real volume, and a clear view of what breaks on the way: quality drift, cost, latency, and user trust
Scrappy and resourceful: you do what it takes to get things done in a fast-moving environment
Strong candidates may have:
Built or scaled the systems behind a high-volume support operation for consumer or developer products: case data pipelines, driver analytics, or LLM-based support agents.
Shipped an LLM-based support or operations agent in production and understand the trust, escalation, and quality-measurement problems that come with it.
Defined and operationalized contact-rate or case-deflection metrics, and a point of view on how those metrics change when the fix ships in the product instead of the help center.
Scaled through hypergrowth in support-heavy environments (consumer subscriptions, developer platforms, or fintech).
Experience getting product and engineering teams to own support drivers, with proven evidence of driving ownership through clear evidence and product quality.
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$385,000
—
$460,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California:
We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: AZ_Mesa_HQ
DevOps Engineer
Mixed-Cloud Platform & Release Engineering
Position Overview
We are seeking a skilled DevOps Engineer to help build, operate, and continuously improve the CI/CD pipelines and infrastructure that support our mobility products. This is a hands-on individual contributor role responsible for the reliability, security, and velocity of build and release automation across a hybrid environment that includes Amazon Web Services (AWS), Microsoft Azure, and on-premises data centers.
You will work alongside a team of DevOps engineers, SREs, and release engineers, partnering closely with Software Engineering, QE, Architecture, and Information Security to help hundreds of microservices ship safely multiple times per day. Success in this role is measured by your contributions to deployment frequency, change failure rate, mean time to recovery (MTTR), platform availability, and the security posture of the delivery pipeline.
Essential Responsibilities
CI/CD & Release Engineering
Build, maintain, and continuously improve CI/CD pipelines supporting hundreds of microservices and applications, including pipeline-as-code standards, build artifacts, container images, and deployment automation across Azure DevOps and GitHub Actions.
Contribute to measurable improvements in DORA metrics: deployment frequency, lead time for changes, change failure rate, and time to restore service.
Implement and maintain release patterns (blue/green, canary, feature flags), rollback procedures, and pre-production validation gates.
Partner with QE to embed automated testing — unit, integration, contract, performance, and security — into pipelines so that quality is enforced before production.
Hybrid Cloud & Infrastructure Operations
Build and operate infrastructure across AWS, Azure, and on-premises data centers, including compute, networking, storage, identity, and connectivity between environments (VPN, ExpressRoute, Direct Connect, peering, and transit).
Manage and support Kubernetes (EKS, AKS, and on-prem clusters), container registries, service meshes, ingress controllers, and supporting middleware.
Write and maintain Infrastructure-as-Code (IaC) using Terraform and platform-native tooling (CloudFormation, ARM/Bicep); participate in drift detection, peer review, and policy-as-code on all infrastructure changes.
Support capacity planning, cost optimization (FinOps), and rightsizing efforts across cloud and on-prem footprints.
Observability, Reliability & Incident Response
Build and maintain the observability stack — metrics, logs, traces, and synthetic monitoring — and help define SLOs, SLIs, and error budgets for critical services.
Participate in on-call rotations and act as an incident responder for production events, contributing to root-cause analysis and tracking corrective actions to completion.
Support chaos engineering exercises, game days, disaster recovery testing, and business continuity exercises to validate the resilience of hybrid systems.
Security & Compliance
Partner with Information Security to implement shift-left security practices: SAST, DAST, SCA, secrets scanning, container image scanning, and IaC policy scanning in every pipeline.
Manage secrets, certificates, and identity infrastructure across cloud and on-prem environments (AWS Secrets Manager, Azure Key Vault, IAM, RBAC).
Help maintain audit readiness for SOC 2, PCI-DSS, and other regulatory frameworks applicable to mobility and payments processing by producing evidence of pipeline controls, access management, and change governance.
Cross-Functional Collaboration
Partner with Software Engineering to ensure new services are built with pipeline, observability, and infrastructure templates from day one — not bolted on later.
Work with Architecture to align platform direction with the broader technology roadmap, including migrations between legacy and modern platforms.
Document runbooks, pipeline standards, and infrastructure patterns so that knowledge is shared across the team.
Respond to system issues, participate in high-priority incident calls, and support emergency activities outside of standard hours as needed.
Required Qualifications
Bachelor's degree in Computer Science, Engineering, or related field, or equivalent professional experience.
3+ years of experience in DevOps, SRE, Platform Engineering, or Cloud Infrastructure roles.
Hands-on experience operating production systems in at least one of the following: AWS, Azure, or on-premises data centers, with an interest in developing depth across a hybrid environment.
Experience with CI/CD platforms, specifically Azure DevOps and GitHub Actions (or comparable: Jenkins, GitLab CI, CircleCI), including writing and maintaining pipeline-as-code.
Working experience with Infrastructure-as-Code (Terraform preferred; CloudFormation, ARM/Bicep, Ansible, Puppet, or Chef a plus).
Experience with container orchestration (Kubernetes — EKS, AKS, or self-managed) and container build/registry workflows (Docker, ACR, ECR, Harbor).
Proficiency in scripting and automation in one or more of: Python, Bash, PowerShell, Go, or TypeScript/JavaScript.
Working knowledge of Git workflows, branching strategies, and code review practices.
Familiarity with observability tooling such as Datadog, New Relic, Splunk, Prometheus, Grafana, ELK, or Azure Monitor / CloudWatch.
Willingness to participate in on-call rotations and respond to production incidents.
Clear, concise written and verbal communication skills.
Preferred Qualifications
Experience in mobility, transportation, tolling, parking, or other regulated, high-volume transaction-processing environments.
Exposure to compliance regimes such as SOC 2, PCI-DSS, ISO 27001, or FedRAMP.
Hands-on experience with service mesh, API gateways, or zero-trust networking patterns.
Experience with FinOps practices and cloud cost management tooling (CloudHealth, Apptio, native cost explorers).
Experience migrating workloads between on-prem and cloud, or between cloud providers.
Relevant certifications: AWS Solutions Architect / DevOps Engineer, Azure Administrator / DevOps Engineer Associate, Certified Kubernetes Administrator (CKA), HashiCorp Terraform Associate.
Familiarity with data and AI/ML platform operations (model registries, feature stores, ML pipelines).
What Success Looks Like in the First 9 Months
Within 90 days: ramped up on the team's CI/CD platform, infrastructure, and observability stack across AWS, Azure, and on-prem; owning at least one pipeline or service area independently.
Within 6 months: contributing measurable improvements to deployment frequency and change failure rate for owned pipelines; actively participating in the on-call rotation and incident response.
Within 9 months: recognized as a go-to contributor for at least one platform domain (CI/CD, cloud infrastructure, observability, or security); mentoring newer engineers and contributing to team standards.
Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
Own It.
We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
Do What’s Right.
We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
Choose Courage Over Comfort.
We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
Win Together.
We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.
With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company.
Verra Mobility Applicant Privacy Notice
Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
.
Location: London, England, United Kingdom
About the Job:
LaunchDarkly is looking for a Regional Sales Director, Mid-Market, UKI & Northern Europe to lead the strategy and execution of our Mid-Market UKI & Northern Europe sales business. This leader will own regional performance across new business and expansion, lead and develop Account Executives, and build the operating discipline needed for predictable growth.
The role combines hands-on commercial leadership with team leadership. The Regional Sales Director will set the regional plan, inspect pipeline and forecast, shape territory and capacity decisions, and partner closely with Marketing, (Inbound) SDR, Solutions Engineering, Customer Success, Revenue Operations, and Enablement.
This role is designed for a sales leader who can operate across the Mid-Market UKI & Northern Europe segment, translate global strategy into regional execution, and build a high-performing, accountable, and inclusive team in a fast-growing SaaS environment. Experience selling across multiple European markets, and an understanding of the cultural, language, and regulatory differences between them, is highly valued.
Responsibilities:
Own UKI & Northern Europe Mid-Market performance and strategy.
Set the regional plan for new logo acquisition, expansion, pipeline creation, coverage, and revenue attainment across the UKI & Northern Europe Mid-Market business.
Lead the sales team directly.
Develop and support Account Executives through clear goals, consistent operating rhythms, coaching, and performance management, adapting your approach to a team that may be spread across multiple countries and time zones.
Drive predictable forecasting.
Own forecast accuracy, pipeline inspection, stage discipline, deal progression, and risk management across the region; provide clear updates and actions to senior leadership.
Build pipeline and improve conversion.
Establish expectations for prospecting, partner with Marketing leaders on pipeline generation (including localised campaigns and regional events), and remove barriers to conversion across the funnel.
Coach complex sales execution.
Support strategic opportunities, executive alignment, multi-threading, value articulation, negotiation, and close plans across technical and business stakeholders, accounting for differing buying behaviours and procurement norms across markets.
Shape territory, coverage, and capacity.
Partner with Revenue Operations and senior sales leadership on territory design, segmentation, headcount planning, quota allocation, hiring priorities, and organizational structure, including decisions on language and market coverage needs.
Build the team.
Recruit, onboard, retain, and develop high-performing sales talent; create a strong management bench and an inclusive culture of accountability and continuous improvement.
Qualifications:
10+ years of B2B SaaS software sales experience, including 5+ years in sales management, or equivalent depth of experience and demonstrated impact.
Proven track record of meeting or exceeding team revenue targets while leading a high-velocity team through shorter, more transactional sales cycles.
Experience selling into the UK, Ireland, and Northern Europe, and tailoring outbound and territory coverage to regional market needs.
Demonstrated ability to build and maintain a healthy pipeline, deliver accurate forecasts, and coach reps on qualification, deal progression, and conversion at volume.
Experience hiring, onboarding, and developing early-career and mid-level sellers, including performance management and retention.
Experience selling to technical practitioners and engineering managers, and the ability to quickly identify and engage the economic buyer.
Familiarity with MEDDICC, Command of the Message, or comparable sales methodologies, and the ability to apply them in a streamlined way that fits faster cycles.
Strong management, communication, and presentation skills, with a collaborative approach to working with marketing, sales development, and customer success.
Ability to thrive in a fast-paced, high-growth, and rapidly changing environment, with a bias toward action and process improvement.
Understanding of how software delivery platforms improve engineering productivity, release velocity, and delivery confidence.
About LaunchDarkly:
Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.
The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:
Improving the velocity and stability of software releases, without the fear of end customer outages
Delivering targeted experiences by easily personalizing features to customer cohorts
Maximizing the business impact of every feature through the ability to experiment and optimize
Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability
At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.
Do you need a disability accommodation?
Fill out this
accommodations request form
and someone from our People Operations team will contact you for assistance.
Your safety matters to us.
To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @
launchdarkly.com
email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains. Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit
Careers | LaunchDarkly
directly for confirmed job openings and links to apply.
Please notify us of any fraudulent representation by sending an email to
careers@launchdarkly.com
.
Location: United States Remote
Workplace: Remote
ABOUT THE TEAM
When the world's largest organizations bet on Mural, Govern & Trust is the team that earns that trust at scale. We build the experiences that help enterprises roll out Mural with confidence, keep it secure, and see the impact it has on how their people work. Data sits at the center of it all. Admins are Mural's most demanding data consumers: they need to prove ROI to their leadership, guide adoption across thousands of people, and account for every action. If data products can meet their bar, they'll work for everyone.
Mural has a modern data platform, strong data engineering and analytics teams, and a wealth of data on how teams collaborate. The next step is treating that data as a product in its own right, with a dedicated owner for what it means and how it's used.
YOUR MISSION
As a Senior Product Manager you'll define the metrics that describe how Mural creates value, and make them the shared foundation for everything built on top. The same definitions will power internal product decisions, the Insights experience Admins use in the product, and the reporting API and MCP server that customers and AI agents query.
This role starts upstream. You'll work from raw product events to decide what each metric should measure, how it's calculated, and what the data needs to look like for customers and internal teams to rely on it. Then you'll turn those metrics into experiences that help organizations understand and grow their use of Mural.
WHAT YOU'LL DO
- The evolution of data products. Shape how Mural's data products move from reporting on what happened to guiding what happens next. Work across the Govern & Trust portfolio to define how insights become part of how organizations run Mural.
- The metric layer. Define Mural's shared, cross-product metrics, like activity, collaboration, and adoption. Set the standards that let product teams define and publish their own metrics consistently. Data Engineering builds and runs the layer; you shape what goes in it and how it evolves.
- Internal product analytics. Be a thought partner to domain PMs as they set their north-star metrics, and make product data easy for them to explore on their own. Work with Business Analytics to keep product-facing and business-facing reporting working together.
- Customer-facing data products. Own the strategy and roadmap for Insights: in-product reporting and dashboards, exports and APIs, audit logs, and the methodology behind every number customers see.
- AI and agent access. Package and launch Mural's customer-facing reporting MCP server: which data it exposes, which plans get it, and what guardrails apply. Define how natural-language and agent-driven analysis extends Insights.
- Instrumentation. R&D teams own emitting events. Your job is to raise the bar on what they emit. Set per-product requirements for granularity and retention, which differ for audit logs, activity data, and product analytics. Partner with Data Engineering on event standards so metrics start from good data.
WHAT YOU'LL BRING
- 5+ years of product management experience, including shipping at least one analytics or reporting product used by paying business customers. You defined the metrics behind it, not just the UI.
- A track record of making messy or conflicting data trustworthy: reconciling competing definitions, writing metric specs engineers could build from, and getting instrumentation changed upstream.
- Experience building both platform products, where your customers are internal teams or developers, and end-user-facing data products like analytics, reporting, or insights. You understand how the two have to work together.
- Working knowledge of modern data stacks: event pipelines, warehouses and lakehouses, dbt-style modeling, and semantic layers. You can write SQL and pull data yourself.
- The ability to get agreement on definitions across teams you don't manage, including PMs, data engineering, analytics, finance, and go-to-market.
- Experience with enterprise admin or governance products (IAM, security, compliance, audit)
- Hands-on experience with semantic layer tools (dbt Semantic Layer, Cube, LookML)
- Experience designing APIs, MCP servers, or connectors for analytics
EQUAL OPPORTUNITY
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Location: London, England
Workplace: hybrid
About us
Aave Labs began with a simple question: how do we make financial services like borrowing, saving, and earning more accessible globally?
We built the Aave Protocol, now the world’s largest and most trusted onchain lending market, connecting decentralized finance with individuals, traditional finance, and fintech.
Today, we build trusted, high-quality products that expand access to lending, credit, and savings globally
Our culture
We build trusted products that help people access and discover economic opportunities.
We hold a high bar for quality and craftsmanship. No detail is too small. Trust depends on it.
We’re a global team building products people can actually use, turning complex technology into something simple and reliable.
We stay aligned, move quickly, and think long term, while keeping teams lean and focused on impact.
About the role
We’re looking for a VP, Compliance to lead our compliance function across Aave Labs and provide strategic compliance leadership across our global business, spanning both our regulated entities and the wider unregulated parts of the Group.
This is a senior leadership role with broad responsibility across the Group, partnering closely with executive leadership, Legal, Product, Engineering, Operations, Finance and other teams to ensure we continue to grow and innovate within a strong and scalable compliance framework. The role will provide Group-wide oversight of compliance and regulatory risk, while recognising that the nature and intensity of regulatory obligations will differ across our businesses, products and entities.
You’ll oversee compliance across our products, entities and markets, including regulated parts of the business, while acting as a trusted advisor to senior leadership and relevant Boards. You’ll be expected to combine deep regulatory expertise with strong commercial judgement, helping the business navigate complex questions, launch new products, enter new markets and manage regulatory risk without losing sight of how the business operates
This is a role for someone comfortable moving between strategy and execution, from advising leadership on emerging regulatory issues, and assessing where regulatory boundaries apply across new and existing activities, to working directly with teams to solve complex compliance challenges. Given the role’s responsibilities across our regulated businesses, you’ll also be expected to hold relevant individual regulatory roles and approvals.
How you can make an impact:
Lead the Group compliance strategy and framework across our products, entities and jurisdictions, covering both regulated and unregulated activities and ensuring requirements and controls are appropriately calibrated to the nature and regulatory status of each business
Oversee the compliance frameworks of the Group’s regulated entities, ensuring they continue to meet applicable regulatory obligations, while providing proportionate compliance oversight and advice across the wider unregulated business
Act as a trusted advisor to executive leadership and relevant Boards on compliance, regulatory risk and emerging issues, providing clear, pragmatic and commercially minded guidance
Partner closely with Product, Engineering, Operations, Legal and Commercial teams to embed regulatory requirements into new products, features, partnerships and customer journeys from an early stage
Lead the assessment of regulatory implications associated with new products, markets, business models and strategic initiatives, developing practical approaches that enable the business to execute responsibly
Own and continuously develop the Group compliance programme, including policies, risk assessments, monitoring and testing, regulatory reporting, governance, remediation and management information
Oversee financial crime compliance across the Group, ensuring effective and proportionate frameworks for AML/CTF, sanctions, customer risk, transaction monitoring, suspicious activity reporting and other relevant financial crime risks
Maintain effective regulatory relationships and lead engagement with regulators, including regulatory applications, examinations, information requests and remediation programmes where required
Monitor regulatory developments across our key markets and translate changes into clear implications, priorities and actions for the business
Provide clear and effective compliance reporting to executive leadership and relevant Boards, ensuring key risks, trends and areas requiring attention are understood
Let's connect if:
You have 12+ years of experience in Compliance, Financial Crime, Regulatory or related functions within regulated financial services, fintech, payments or crypto, including significant experience in senior leadership roles
You have operated at Group or enterprise level with responsibility spanning multiple products, business lines, regulated entities or jurisdictions
You have advised executive leadership and Boards on complex compliance and regulatory matters and are comfortable challenging senior stakeholders when required
You have significant experience engaging directly with financial services regulators and understand how to manage regulatory relationships effectively
You have strong knowledge of regulatory frameworks relevant to payments, cryptoassets and digital financial services, ideally across the UK, EU and US
You have experience supporting product development and understand how to translate regulatory requirements into practical solutions without unnecessarily slowing down innovation
You’re able to operate strategically while remaining close enough to the detail to work through complex or high-risk matters when required
You have experience building and scaling compliance programmes, teams and infrastructure within a growing international organisation
You’re comfortable operating in a fast-paced environment where regulation and business priorities evolve quickly and where there may not always be an established playbook
You are able to satisfy applicable FCA fitness and propriety requirements and are comfortable holding individual regulatory responsibilities in respect of our UK regulated businesses, including registration as an EMD and MLR Individual.
Haven’t quite met all the criteria? Let’s not miss out on the chance to speak. Whilst you might not meet every single requirement, you might bring other, more exciting skills to the companies!
Equal opportunities statement:
Aave Labs celebrates diversity and views each and every team member as a separate individual with their own unique identity. No matter your race, religion, gender, ethnicity, age, disability, sexual orientation or even the wallet you use, we welcome you at Aave Labs. As an equal opportunities employer, we take accountability and believe in everyone's potential to build, create and inspire changes. With a mission to build a diverse workforce, we are proud to foster a working environment in which everyone can feel safe and valued for who they are.
Location: New York, New York, United States; San Francisco, California, United States
At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.
In our hybrid early career program, you’ll be paired with a tenured Affirmer and have an opportunity to collaborate in-person 3 days a week out of our New York City, or San Francisco offices. You'll experience the best of both worlds: the in-office experience and remote work. After the one-year, you can remain hybrid, go remote, or stay in an office. Opportunities are available across different tech stacks and teams so that you can find a perfect fit to launch your career with Affirm!
About the Risk & Analytics Team:
The Risk & Analytics (R&A) team makes crucial decisions that direct Affirm’s business strategy. We partner with Machine Learning, Product, Engineering, Capital Markets, and Commercial teams to grow Affirm responsibly by optimizing approval, conversion, losses, and profitability.
Operating across the entire customer and merchant lifecycle, we tackle a diverse array of challenges from optimizing checkout conversion and mitigating fraud risk, to building scalable data foundations and enabling international growth. We analyze performance not just to report on it, but to determine where to invest resources for maximum impact through building tools, scalable data infrastructure, and analytical frameworks. We improve the analytics experience across Affirm by streamlining workflows and fostering a culture of learning and documentation. By taking ownership of the entire analytical lifecycle, from initial question to final business decision, we turn complex data and systems into clear, actionable signals that ensure Affirm grows efficiently and intelligently.
Our Teams (Where You Might Sit):
We are hiring multiple Early Career Analyst roles across Affirm's Risk & Analytics organization through this single job posting. Rather than interviewing for one specific team, candidates will go through a shared interview process designed to assess the core skills we look for across R&A.
If selected, we will work with you to determine the best team match based on your interests, experience, strengths, and current business needs. You will have the opportunity to learn more about our teams and share your preferences as you move through the process.
Potential team placements include:
Point of Sale (POS):
Optimize merchant and checkout performance to improve conversion, approvals, and unit economics across the purchase funnel.
Direct to Consumer (DTC) / Card:
Drive engagement, repeat usage, and lifecycle health across Affirm's app, web, and card experiences.
Fraud:
Prevent and reduce fraud losses across the customer journey while maintaining a frictionless user experience.
Core Analytics:
Build the quantitative research, machine learning models, performance monitoring, and scalable data foundations that enable fast, economically sound decisions.
Servicing and Payments:
Enhance the post-origination customer experience by analyzing repayment behavior, collections strategies, and operational efficiency.
International Expansion:
Build the measurement and decision foundations needed to sustainably launch and scale Affirm in new global markets.
About the Role
As an Early Career Analyst in Affirm's Risk & Analytics organization, you will join one of several analytical teams working across the customer and merchant lifecycle. While the specific problems you tackle will depend on your eventual team placement, all Analyst I roles share a common foundation: using data to understand business performance, identify opportunities, and help Affirm make better decisions.
You will learn the fundamentals of consumer lending while executing scoped analytical work under the guidance of senior analysts and managers. You will leverage SQL, Python, and modern analytical tools to help optimize business strategies, monitor performance, and turn complex data into actionable insights.
You are a thoughtful, driven individual eager to build a strong technical foundation, learn how to navigate exogenous market changes, and integrate modern AI tooling to solve hard problems efficiently.
What You Will Do
Derive Insights & Support Strategy:
Leverage data analytics to uncover insights that help optimize product, risk, or growth strategies across geographies.
Monitor Portfolio Health:
Assist in tracking performance metrics, user behavior, and macroeconomic trends that impact business outcomes, flagging risks and anomalies to senior team members.
Technical Execution:
Write clean, working SQL and Python to build scalable reporting and partner with Engineering to support the deployment of machine learning and risk models.
Cross-Functional Collaboration:
Work closely with Product, Legal, and Compliance to understand evolving consumer lending regulations and market requirements, assisting in translating them into foundational data models and operational policies.
Drive Launch Alignment:
Support cross-functional discussions to ensure new product launches and market entries align with our operational capabilities and risk appetite.
AI Fluency & Efficiency:
Integrate AI tools (Cursor, Claude Code, copilots) into your daily workflows to accelerate data mining and routine tasks, holding the line on verifying outputs.
What We Look For
Currently pursuing a Bachelor’s degree or higher with an expectation that you will complete your most recent full-time degree program by August 2027 or earlier; relevant internships or prior experience in the consumer lending, fintech, or broader financial services industry are highly valued.
Degree in Data Science, Computer Science, Engineering, Economics, Statistics, Math or a related quantitative field preferred.
Working knowledge of SQL, Python, or other scripting languages.
Familiarity with data mining, data visualization, and foundational statistical modeling.
Basic understanding or deep curiosity about consumer lending regulations, fair lending principles, and how machine learning techniques apply to real-world business problems.
Exceptional communication skills, humility, and the ability to collaborate effectively.
Pay Grade - I
Equity Grade - 5
Employees new to Affirm typically come in at the start of the pay range
. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company).
USA base pay (CA or NY) per year: $115,000
Please note that visa sponsorship is not available for this position.
#LI-Remote
Remote-first with flexibility built in
Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience.
Benefits designed for you
Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights:
Health coverage at no cost: We cover 100% of premiums for employees and their dependents.
Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you.
Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to.
Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount.
We’re committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we’re happy to help.
For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law.
By clicking "Submit Application," you acknowledge that you have read Affirm's
Global Candidate Privacy Notice
and consent to the use of your personal information as described.
Location: Southbury, Connecticut
🐮💜🚨
SOUTHBURY, THE COWS HAVE SPOKEN… AND APPARENTLY, YOU NEED A NEW JOB!
🚨💜🐮
Moo-ve over, boring jobs! 🐄💨 The recruitment cows have taken over the office, eaten three resumes, and demanded that we find someone FUN. Their HR department is literally just a cow wearing glasses. We cannot keep operating like this. 😭📋
SO WE'RE HIRING YOU!
👀💜
🎉
NOW HIRING: BEHAVIOR TECHNICIAN / ABA PARA!
🎉
📍
Southbury, CT
💰
$25–$30 PER HOUR!
⏰
Part-time | Flexible scheduling
🎓
RBT CERTIFICATION NOT REQUIRED! Paid RBT training provided!
━━━━━━━━━━━━━━━━━━━━━━
🦄
DO YOU PASS THE VIBE CHECK?
🎨 Can you turn a simple game into a full-blown learning adventure?
🏆 Do you celebrate tiny victories like your team just won the Super Bowl?
🦖 Can you be silly, creative, and energetic while still being responsible?
💜 Do you have a big heart and want to help a child learn, grow, and thrive?
🐸 Have you ever made a weird noise just because the silence felt awkward?
If you answered YES…
THE COWS ARE NODDING APPROVINGLY.
🐮✅
━━━━━━━━━━━━━━━━━━━━━━
🎲
WHAT DOES A BEHAVIOR TECHNICIAN ACTUALLY DO?
You'll work one-on-one with a child, helping them build skills, confidence, and independence through fun, engaging activities.
Your workday might include:
🎨 Getting creative with art and play.
🧩 Helping a child learn important everyday skills.
🌟 Celebrating progress like it's an Olympic medal ceremony.
💜 Supporting autistic children and helping them reach meaningful goals.
😂 Bringing patience, encouragement, and positive energy to every session.
It's play with a purpose, and YES, IT MAKES A DIFFERENCE!
🥹💜
━━━━━━━━━━━━━━━━━━━━━━
💸
THE PAYCHECK IS PAYCHECKING!
💰 Earn
$25–$30/hour
, depending on experience.
⏰ Flexible scheduling options to ask about!
🎓 Studying psychology, education, special education, or speech therapy? Get hands-on experience that could look great on your resume!
🤝
NEW TO ABA? NO PANIC.
Training and support are provided, including paid RBT training.
You don't need to arrive knowing everything. You just need to be willing to learn!
━━━━━━━━━━━━━━━━━━━━━━
🦸
OUR IDEAL HUMAN:
✅ Patient, kind, and dependable.
✅ Energetic and positive.
✅ Comfortable working with children.
✅ Compassionate and eager to learn.
✅ Ready to make a meaningful difference.
🚨
RBT CERTIFICATION IS NOT REQUIRED!
No cape. No magic wand. No degree in advanced cow whispering. 🐮😂
━━━━━━━━━━━━━━━━━━━━━━
📢
SOUTHBURY, THIS IS YOUR SIGN!
If you want a job that pays well, helps you build valuable experience, and gives you the opportunity to make a real difference in a child's life, we'd LOVE to connect with you!
💜
NOW HIRING: BEHAVIOR TECHNICIAN / ABA PARA
📍 Southbury, CT
💰 $25–$30/hour
🎓 Paid RBT training provided
✨ RBT certification not required!
📞
INTERESTED? SEND US A MESSAGE OR GIVE US A CALL TODAY!
🐮💜
COME FOR THE PAYCHECK. STAY FOR THE PURPOSE. JOIN THE TEAM BEFORE THE COWS START CONDUCTING INTERVIEWS.
P.S. The cows are not actually in charge of hiring. We think. 👀🐄😂
Location: New Haven, Connecticut
🦖💜
NEW HAVEN, WE HAVE A SITUATION. PLEASE DO NOT PANIC. BUT YOUR BANK ACCOUNT NEEDS TO SEE THIS.
💜🦖🚨
Have you ever wanted a job that doesn't make you question every life decision you've ever made by 10:17 AM? 😭
Do you have the personality of a golden retriever, the patience of a kindergarten teacher, and the ability to celebrate a UNO victory like you've just won the lottery? 🎉🃏
WELL, HELLO THERE, BEAUTIFUL HUMAN. 👁️👄👁️
WE MAY HAVE JUST FOUND OUR PERSON.
🎉💜
NOW HIRING: BEHAVIOR TECHNICIAN / ABA PARA!
💜🎉
📍
NEW HAVEN, CONNECTICUT
💸
$25–$30 PER HOUR!
🎨
MEANINGFUL WORK. FUN ACTIVITIES. NO BORING HUMAN BEHAVIOR REQUIRED.
━━━━━━━━━━━━━━━━━━━━━━
🧠
THE JOB DESCRIPTION, BUT MAKE IT WEIRD.
Imagine getting paid to play games, get creative, celebrate little victories, and help a child learn important life skills.
Sounds suspiciously wholesome, right? 🤨
Here's the plot twist:
YOU'RE ACTUALLY MAKING A DIFFERENCE.
💜
You'll work one-on-one with a child, supporting their learning, confidence, communication, and development through fun, engaging activities.
Your professional duties may include:
🎲
UNO DIPLOMACY:
Negotiating a peaceful resolution after someone plays a Draw Four.
🎨
ARTISTIC OPERATIONS:
Creating masterpieces that may or may not resemble a dinosaur having an existential crisis.
🏆
VICTORY CELEBRATIONS:
Treating a little milestone like your favorite team just won the championship.
🧩
SKILL-BUILDING MAGIC:
Helping a child learn new skills and gain independence.
💜
HEART WORK:
Supporting autistic children as they learn, grow, and thrive.
😂
GOOFY HUMAN ACTIVITIES:
Being playful, encouraging, and enthusiastic while still being responsible.
Basically, you get to bring your personality to work AND do something that matters.
SOMEWHERE, YOUR 9-TO-5 DESK CHAIR IS CRYING.
🪑😭
━━━━━━━━━━━━━━━━━━━━━━
💰
THE PAYCHECK HAS ENTERED THE CHAT.
💸
$25–$30 PER HOUR!
That's right. TWENTY-FIVE. TO. THIRTY. DOLLARS. AN. HOUR.
Your wallet: “Wait… is this character development?”
Your bank account: “I would like to hear more.”
Your bills: “We remain cautiously optimistic.”
YOU: “EVERYONE PLEASE LET ME READ THE JOB POST.” 😂💸
⏰
LOOKING FOR PART-TIME WORK?
This opportunity may be a great fit if you're balancing school, another job, or other responsibilities. Ask us about available schedules!
🎓
STUDYING PSYCHOLOGY, EDUCATION, SPECIAL EDUCATION, OR SPEECH THERAPY?
Get hands-on experience that could help you build your skills and strengthen your resume.
🌈
WANT WORK THAT FEELS MEANINGFUL?
Imagine leaving work knowing you helped a child learn something new, build confidence, or reach a personal goal.
That's the kind of win you can't put a price on.
Although, apparently, we can put a paycheck on the work. 💸💜
🤝
TRAINING AND SUPPORT PROVIDED!
You don't need to know everything on day one. We're looking for someone who wants to learn and is ready to grow.
We are hiring a Behavior Technician, not recruiting for the Avengers. 🦸♀️
━━━━━━━━━━━━━━━━━━━━━━
🦄
ARE YOU A RARE SPECIES OF HUMAN?
✅ Patient and compassionate.
✅ Reliable enough to show up when expected. Revolutionary, we know.
✅ Energetic, positive, and ready to engage.
✅ Comfortable working with children.
✅ Willing to learn and accept guidance.
✅ Excited about helping children develop important skills.
🎓
RBT CERTIFICATION? NOT REQUIRED!
You do NOT have to be a Registered Behavior Technician to apply.
If you're caring, dependable, and eager to learn, we'd love to hear from you!
No cape. No magic wand. No PhD in LEGO architecture.
Just a good heart and a willingness to make a difference. 💜🧱
━━━━━━━━━━━━━━━━━━━━━━
🚨
NEW HAVEN, CONNECTICUT: YOUR SCROLLING HAS LED YOU HERE FOR A REASON.
🚨
Maybe you're looking for extra income.
Maybe you're tired of jobs that feel like watching paint dry.
Maybe you love working with children and want to do something meaningful.
OR MAYBE YOUR BANK ACCOUNT HAS STARTED SENDING YOU PASSIVE-AGGRESSIVE EMAILS. 📩😭
Whatever your reason, we would love to connect!
📍
NEW HAVEN, CONNECTICUT
💸
$25–$30 PER HOUR
💜
NOW HIRING: BEHAVIOR TECHNICIAN / ABA PARA
🎓
RBT CERTIFICATION NOT REQUIRED
📞
INTERESTED? SEND US A MESSAGE OR GIVE US A CALL TODAY!
✨ Come for the opportunity. Stay for the purpose. Help a child grow while building your own experience.
💜
WE WANT YOU. YES, YOU. THE PERSON WHO JUST READ AN ENTIRE JOB POST ABOUT A DINOSAUR WITH FINANCIAL CONCERNS.
🦖💸😂
P.S. The dinosaur is not in charge of hiring. We checked with HR. 😭
Location: Mississauga/Toronto/Kitchener/Waterloo/Cambridge
Workplace: hybrid
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Job title: Intermediate Software Engineer
What your day-to-day will look like:
· Identify, prioritize and execute tasks in the software development life cycle
· Work with business to iterate over software requirements
· Develop tools and applications by producing clean, efficient code
· Automate tasks through appropriate tools and scripting
· Analyze and debug systems
· Perform validation and verification testing in a test-driven manner
· Review the work of others, and invite others to review your work
· Collaborate with internal teams and vendors to fix and improve products
· Ensure software is up-to-date with latest technologies
What qualifications we’re looking for:
· Experience writing clean code that performs well at scale using Java
· Experience with Spring Boot
· In-depth knowledge of relational databases (e.g. Microsoft SQL Server, MySQL)
· Solid experience writing RESTful API endpoints
· Absolutely love TDD and have working knowledge of it
· Proficient in GIT
· Experience using system and performance monitoring tools (e.g. New Relic, DataDog)
· Experience with automated testing frameworks (e.g. Selenium, Cypress, RestAssured)
· Excellent organization, critical-thinking and personal leadership skills
· Self-starter with the ability to deliver with minimal supervision
· Being okay with the uncomfortable feeling that comes from learning new things
· Team player
· Analytical mind with problem-solving aptitude
· Proven experience as a great Engineer
· BSc/BA in Computer Science or a related degree
Generative AI Code Assistants - Use of Generative AI Code Assistants (e.g. Github Copilot) and knowledge of latest Generative AI Model capabilities would be an asset
Bonus points for:
· Experience with UI development and frameworks (e.g. React, Angular)
· Nice to have React, Selenium automation and cloud experience
· Experience with Docker, Kubernetes and Istio
· Experience with Ansible
· Experience with Jenkins CI/CD pipeline
· Linux and IP networking knowledge
· Experience with AWS/Azure cloud services or equivalent
· Experience with SAML, OAuth and OpenID Connect
· Experience working on a SaaS product
· Experience with Service Oriented Architecture
· Knowledge of scripting languages such as Python, Bash or Groovy
· On-call experience with production grade systems
· Has mentored others in a professional setting
#LI-AJ1
#LI-Hybrid
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
At PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $102,600 $128,300 (not overtime eligible) + bonus + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. The posted range reflects typical expectations for this role.
Location: United States (Remote)
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at
grafana.com
and follow us on
LinkedIn
and
X
.
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
The Opportunity:
The Regional Marketing Associate supports the execution of regional marketing plans across AMER, working with all Regional Marketing Managers to deliver programs based on team priorities.
You will own assigned programs and tasks from setup through post-event reporting, using established playbooks, processes, and templates. Your manager will set priorities in partnership with the Regional Marketing Managers. You will be responsible for delivering accurate, high-quality work on time, asking for guidance when needed, and flagging risks early.
You will use AI and data tools daily to improve efficiency and inform your work, while remaining accountable for the accuracy and quality of everything you deliver.
What You'll Be Doing:
Execute programs across AMER.
Support all Regional Marketing Managers by delivering assigned events, campaigns and ABM activities using established playbooks, from setup through follow-up. Your manager will set priorities in partnership with the Regional Marketing Managers.
Manage program operations.
Build registration pages, emails, landing pages and campaign workflows in the team’s tools. Coordinate paid social execution, vendors and logistics as assigned.
Ensure quality before launch.
Review event setup, assets, emails and landing pages for accuracy, completeness and functionality before they go live.
Report on results.
Maintain accurate program data, track agreed metrics and prepare post-event and campaign reports using standard tools and templates.
Keep the team informed.
Maintain timelines and task status in Monday.com, and proactively communicate progress and changes.
Support budget operations.
Track program expenses, manage purchase orders and coordinate invoices with Finance.
Use AI and improve processes.
Apply AI and data tools daily to work more efficiently, validate outputs and share useful workflows and process improvements with the team.
Flag issues early.
Bring risks, blockers, unclear requirements and competing requests to your manager early so priorities and next steps can be resolved.
What you'll bring at this level:
Located in EST or CST
2+ years in field marketing, regional marketing or events
Strong organization and close attention to detail
Experience with, or fast ramp on, Splash, Zuddl, Salesforce and Monday.com
Comfort using AI and the judgment to validate its output
Clear written communication
Willingness to travel approximately 40%
Compensation & Rewards:
In the US, the Compensation range for this role is $88,000 - $92,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive at Grafana Labs:
100% Remote, Global Culture -
As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization
– Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication
– Expect open decision-making and regular company-wide updates.
Innovation-Driven
– Autonomy and support to ship great work and try new things.
Open Source Roots
– Built on community-driven values that shape how we work.
Empowered Teams
– High trust, low ego culture that values outcomes over optics.
Career Growth Pathways
– Defined opportunities to grow and develop your career.
Approachable Leadership
– Transparent execs who are involved, visible, and human.
Passionate People
– Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding
- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key
- We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.
*We will comply with local legislation where applicable.
Equal Opportunity Employer:
Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
#LI-Remote
For information about how your personal data is used once you’ve applied to a job, check out our
privacy policy
.
Location: California_Remote
Job Duties:
·
Administrative
·
Develop and implement efficient administrative systems and processes to streamline day-to-day operations.
·
Ensure accurate and timely documentation of all administrative activities and maintain comprehensive records.
·
Implement and monitor best practices for document management, data accuracy, and information security.
·
Open, Check, Report, and help Resolve IT/SNOW (or similar incident management system) Problem Tickets to meet customer needs and/or concerns.
·
Report out updates, issues/concerns, and any ongoing projects related to Voice of the Customer to the Service Enablement Leader and/or Department.
·
Customer Experience
·
Design and execute comprehensive strategies aimed at enhancing the overall customer experience and satisfaction.
·
Conduct regular analyses of customer feedback, service metrics, and performance data to identify trends and areas for improvement.
·
Collaborate with various departments to develop and implement initiatives that address customer needs and expectations.
·
Create and help maintain a customer-centric culture across the organization, ensuring that all interactions meet high standards of excellence.
·
Address and resolve complex customer issues and complaints with empathy and efficiency, aiming to turn challenges into opportunities for improvement.
·
Executive Services
·
Assists the Client Implementation Team with efficient handover from implementation to Operations and Maintenance phase of contracts. Expected to attend all Client Implementation meetings for assigned customers.
·
Serves as the Primary Point of Contact for customers during the Operations and Maintenance phase of contracts.
·
Ensures adherence to business rules and ongoing delivery of all contract requirements and services levels.
·
Serve as a primary point of contact for internal and external stakeholders, ensuring clear communication and effective relationship management.
·
Consistently meet and exceed the Annual Operating Plan (AOP) revenue and margin targets for assigned customers through the implementation of strategic initiatives, collaborative and cross-functional work, and effective performance monitoring.
·
Prepare and review reports, presentations, and other materials for executive and departmental meetings, ensuring accuracy and clarity.
·
Assist in strategic planning and decision-making processes for assigned customers by providing relevant insights and recommendations.
·
Facilitate regular customer interaction with Sales and Product Teams.
·
Prepare and submit client change requests to Product Intake and/or BRQ team for evaluation and prioritization.
·
Operations
·
Oversee and optimize daily operational processes to ensure alignment with organizational goals and objectives.
·
Assist with quality, accuracy and compliance audits.
·
Oversee the invoicing process, including preparation, review and approval of invoices to maintain financial integrity.
·
Ensure the renewal of assigned contracts, including timely exercise of contract option years and assisting the Global Bid Team as required.
·
Provide support for court and administrative hearings as required.
·
Stay updated on changes to applicable laws and regulations impacting assigned customers.
·
Collaborate with various departments to streamline workflows, improve communication, and resolve operational challenges.
Qualifications:
·
Bachelor’s degree in business administration, Management, or a related field
·
Extensive experience in program management, executive administration, or a similar role, with a proven track record of success.
·
Strong background in enhancing customer experience and driving operational improvements.
·
Exceptional organizational, communication, and problem-solving skills.
·
Working knowledge of Microsoft Office (Excel, Word, PowerBI)
·
Willingness to travel to client locations as required (including overnight stays if necessary).
·
Required to pass a NLETS background check
Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
Own It.
We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
Do What’s Right.
We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
Choose Courage Over Comfort.
We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
Win Together.
We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.
With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company.
Verra Mobility Applicant Privacy Notice
Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
.
Location: Almaty, Kazakhstan
Workplace: OnSite
Almaty, Kazakhstan · Growth Engineering
WHY THIS ROLE EXISTS
Higgsfield's Growth team runs on an internal platform. We need a Business Engineer to turn operational bottlenecks into software, from the data model and API to the screens the team uses every day. You own features through launch, adoption and production support.
WHAT YOU'LL ACTUALLY DO
- Turn growth team problems into useful features. Define a small first release and build it across backend and frontend.
- Own database schemas, query performance and safe migrations on a live database.
- Build third-party integrations that handle API quotas, rate limits, retries and webhooks.
- Make payment and messaging workflows safe to retry, without duplicate payouts or sends, and keep an audit trail.
- Ship LLM features and measure quality, latency and cost per result.
- Own environments, releases, monitoring, security and access. Share on-call responsibility.
- Define success metrics, track adoption after launch and improve what you ship.
MUST-HAVES
- Production experience. You've built and operated backend systems and can explain your decisions, personal contribution and results.
- Strong Python and full-stack delivery. You build backend services and React screens when a feature needs them.
- Deep PostgreSQL knowledge. Data modeling, query plans, indexes, transactions, locking and migrations on live databases.
- API security. Authentication, object-level authorization and role isolation. You prevent IDOR on reads and writes and test access as different users.
- Hands-on operations. Linux, containers, CI/CD, monitoring and debugging production from logs. You can run what you build.
- High agency and ownership. You find worthwhile problems, remove blockers and follow through without waiting for assignments.
- Low ego. You welcome direct feedback, admit mistakes and change your mind with evidence.
- Energy for an intense pace. The team ships daily, priorities shift and urgent production issues can need you outside regular hours.
OUR TECH STACK
- Languages: Python and TypeScript.
- Backend: Python and Node.js services, REST APIs, background workers and scheduled jobs.
- Frontend: React with server-side rendering.
- Data: PostgreSQL and S3-compatible object storage.
- Infrastructure: Linux, Docker and GitHub Actions CI/CD.
- AI: LLM APIs from major providers.
- Quality: Static typing, linters and automated tests in both languages.
Bonus experience: Influencer marketing, affiliate programs or creator payouts; large-scale YouTube data within API quotas; email outreach and deliverability; LLM evaluations, prompt regression sets and cost tracking.
INTERVIEW PROCESS
1. Recruiter screen: role expectations, logistics and fit.
2. Technical interview: a difficult system you shipped, what you personally decided and built, and how your work made the team more capable without leaving it dependent on you.
3. Practical task: a real problem from our backlog, under NDA. You design the data model and API, write the core of it and explain your trade-offs.
4. Product interview: turn a growth team problem into a small first release, decide what to leave out and explain how feedback would change it.
5. Offer.
WHAT WE OFFER
Competitive base in USD, equity, relocation support, and ownership of the systems Higgsfield's growth runs on.
Location: Remote (United States | Canada)
Workplace: Remote
1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.
About 1Password
At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.
If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.
As a Staff Program Manager on the Customer Experience (CX) Operations & Programs team, you’ll lead strategic, cross-functional initiatives that strengthen customer engagement and turn customer insight into action. You’ll bring structure to complex priorities, improve how teams plan and execute, and help connect customer feedback to better experiences, product decisions, adoption, retention, and advocacy—advancing 1Password’s mission through meaningful customer impact. Reporting to the Senior Manager, Operations & Programs, this role is remote in Canada or the United States, with a preference for Eastern Time.
How we’re using AI today
Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here.
Note: All go-to market roles will have an in-person onboarding in Toronto.
What we're looking for:
- 6+ years of experience in program management, operations, strategy and operations, or a related field, including work on customer-focused programs.
- Experience leading complex, cross-functional initiatives from initial scope through implementation, adoption, and transition to ongoing ownership.
- Ability to create structure from ambiguity, right-size processes, manage competing priorities, and move work forward with sound judgment.
- Strong executive presence and communication skills, with the ability to present recommendations, tradeoffs, risks, and decisions to stakeholders at all levels.
- Experience influencing partners without formal authority and aligning teams with different priorities, working styles, and levels of technical knowledge.
- Demonstrated experience using AI-enabled tools and automation to improve research, analysis, planning, communication, workflow execution, or operational efficiency.
- Preferred: Experience in Customer Success, customer engagement, Voice of Customer, customer advocacy, customer insights, customer content, digital engagement, or customer education. Familiarity with tools such as Asana or Notion, or a project management certification, is also helpful.
What you can expect:
- Lead strategic programs across customer engagement, including Voice of Customer, customer content, advocacy, and related initiatives.
- Establish clear plans, owners, milestones, dependencies, success measures, and operating rhythms that improve visibility and execution.
- Build scalable ways to collect, synthesize, and activate customer feedback, connecting insights to decisions, communications, and measurable improvements.
- Lead cross-functional initiatives that improve customer journeys, handoffs, feedback loops, and other important moments across the customer lifecycle.
- Partner with Customer Experience, Go To Market (GTM), Product, Engineering, Revenue Operations (RevOps), and other teams to manage tradeoffs and deliver shared outcomes.
- Present concise, recommendation-led updates in team meetings, company forums, and executive discussions.
- Support rollout, communications, enablement, and adoption for new programs, processes, tools, and ways of working, while identifying opportunities for simplification and automation.
USA-based roles only: The annual base salary for this role is between $131,000 USD and $190,000 USD. This role is also eligible for immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
Canada-based roles only: The annual base salary for this role is between $110,000 CAD and $160,000 CAD. This role is also eligible for immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.
This posting is for an existing vacancy.
Our culture
At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.
You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.
How we work with AI
We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password.
This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others.
Our approach to work
We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement.
For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average.
Note: All go-to market roles will have an in-person onboarding in Toronto.
What we offer
We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:
Health and wellbeing
👶 Maternity and parental leave top-up programs
🩺 Competitive health benefits
🏝 Generous PTO policy
Growth and future
📈 RSU program for most employees
💸 Retirement matching program
🔑 Free 1Password account
Community
🤝 Paid volunteer days
🏆 Peer-to-peer recognition through Bonusly
🌎 Remote-first work environment
*Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.
You belong here.
1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.
Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.
Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.
Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.
1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.
УдалённоSingapore; Australia
San Francisco, CA • New York, NY • United States
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УдалённоRemote - USA; Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity
San Francisco, CA | New York City, NY
География найма не уточнена
middleLondon, England, United Kingdom; Develop and support Account Executives through clear goals, consistent operating rhythms, coaching, and performance management, adapting your approach to a team that may be spread across multiple countries and time zones
УдалённоseniorГеография найма не уточнена
ГибридLondon, England
New York, New York, United States; San Francisco, California, United States
Southbury, Connecticut
New Haven, Connecticut
ГибридГеография найма не уточнена
United States (Remote)
География найма не уточнена
ОфисAlmaty, Kazakhstan; Competitive base in USD, equity, relocation support, and ownership of the systems Higgsfield's growth runs on