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Location: Limassol, Cyprus Are you looking for the next professional opportunity that will challenge you and advance your career? Join our team now! Tickmill is looking to hire a Copywriter to join our rapidly expanding team. About Tickmill Tickmill is an award-winning, multi-regulated broker offering a wide range of asset classes including CFDs on Forex, Stocks, Indices, Commodities, Cryptocurrencies and Bonds, as well as Exchange Traded Derivatives (Futures & Options). The Tickmill Group was established in 2014 and employs over 290 individuals through its offices in London, Cyprus, Estonia, South Africa, and several other regional offices globally. Our philosophy is based on trust, transparency, and diversity, reflected in both our workplace culture and outstanding customer support. Our employees, a multilingual team of highly skilled professionals from every continent, are the backbone of the company. Their hard work and dedication are what make it possible to rank among the best in the industry. Tickmill offers a competitive benefits package, team-building events, and many opportunities for professional growth. Join the Tigers! What the job looks like? The Copywriter will have the opportunity to: Write compelling and impactful copy for global and regional campaigns across multiple channels, including websites, landing pages, email marketing, social media, banners, PR materials, brochures, blog articles, and other marketing assets. Collaborate closely with designers, video editors, and the wider creative team to brainstorm and develop campaign concepts, promotional ideas, and engaging customer experiences. Develop clear, persuasive, and brand-consistent messaging that aligns with Tickmill's tone of voice across all communication channels. Support the development and evolution of the company's content playbook, messaging frameworks, and communication guidelines. Contribute to the creative development of major brand campaigns, product launches, and performance marketing initiatives. Produce content that effectively communicates complex financial and trading concepts in a simple, engaging, and user-friendly manner. Stay up to date with market trends, competitor communications, regulatory developments, and compliance requirements, particularly within the FX, CFDs, and online trading industry. Partner with internal stakeholders across Marketing, Product, Compliance, and Commercial teams to ensure content supports business objectives and customer needs. Utilize AI-assisted creative tools and workflows to enhance ideation, content development, briefing processes, and creative execution. What will you need to be able to do the job? Minimum 3 years of experience as a Copywriter, Content Writer, or similar role within the FX, trading, fintech, or financial services industry. Excellent written and verbal communication skills in English, with a high level of professional fluency. Strong understanding of trading platforms, investment products, financial markets, and industry terminology. Bachelor's degree in Journalism, Marketing, Communications, English, or a related field. Strategic mindset with the ability to connect content execution to broader campaign objectives, brand positioning, and business goals. Strong understanding of trader psychology and the ability to adapt messaging for diverse global audiences. Proven ability to simplify complex financial concepts into engaging and accessible content. Excellent attention to detail, creativity, organizational skills, and the ability to manage multiple projects in a fast-paced international environment. Strong collaboration skills and the ability to work effectively with cross-functional teams and stakeholders. It will be considered as a plus if you have: Proficiency in an additional language. Experience developing affiliate, acquisition, retention, and performance marketing content. Experience working directly within a creative team environment alongside graphic designers and video editors. Working knowledge of AI-powered content creation and creative workflow tools, including prompt development, content refinement, and quality review. A strong portfolio showcasing campaign-focused, creative, and short-form marketing copy across digital advertising, social media, CRM, and brand campaigns. Experience within the online trading, brokerage, fintech, or investment services industry. By joining us, you can expect: A Unique Opportunity for a career in a global, fast-growing company. Attractive remuneration package based on qualifications and experience. Opportunities to learn and grow through our "Employee Training & Development Program". Health Insurance. Multiple events to bond with the team and the group. Birthday and Loyalty benefits. What to expect from our recruitment process: First interview with Hiring Managers or an HR call. Task Assesment Interview with the Marketing and Creative teams. Final interview with top management. Make your next career step and apply NOW! Due to the great number of applications we receive for each of our open vacancies, we are unable to respond on an individual basis.

Location: Dubai, United Arab Emirates Are you looking for the next professional opportunity that will challenge you and advance your career? Join our team now! Tickmill is looking to hire a Head of Product, Exchange-Traded Products to join our rapidly expanding team. About Tickmill Tickmill is an award-winning, multi-regulated broker offering a wide range of asset classes including CFDs on Forex, Stocks, Indices, Commodities, Cryptocurrencies and Bonds, as well as Exchange Traded Derivatives (Futures & Options). The Tickmill Group was established in 2014 and employs over 290 individuals through its offices in London, Cyprus, Estonia, South Africa, and several other regional offices globally. Our philosophy is based on trust, transparency, and diversity, reflected in both our workplace culture and outstanding customer support. Our employees, a multilingual team of highly skilled professionals from every continent, are the backbone of the company. Their hard work and dedication are what make it possible to rank among the best in the industry. Tickmill offers a competitive benefits package, team-building events, and many opportunities for professional growth. Join the Tigers! What the job looks like? The Head of Product, Exchange-Traded Products will have the opportunity to: Own and drive the expansion of Tickmill's Stocks & Exchange-Traded Products offering. Define the product strategy, roadmap, and business objectives for Stocks, ETFs, and related investment products. Lead the trading and investing experience across web and mobile platforms, including market data, order management, portfolio views, reporting, and corporate actions. Partner closely with Engineering, UX/UI, QA, Compliance, Brokerage, Operations, Sales, Marketing, Affiliates, and other key stakeholders to deliver products from concept to market. Define and prioritize product features based on customer needs, regulatory requirements, technical feasibility, and business objectives. Work closely with exchanges, market data providers, clearing brokers, custodians, and technology vendors to enhance and scale the product offering. Help define scalable operating models that balance global consistency with local market requirements. Support acquisition, activation, retention, and engagement initiatives in collaboration with Sales, Marketing, Affiliates, and Partnerships teams. Establish KPIs and continuously optimize client adoption, trading activity, customer engagement, and commercial performance. Champion a simple, intuitive, and mobile-first investing experience for retail clients. What will you need to be able to do the job? 7+ years of Product Management experience. 3+ years of experience building or managing Stocks, ETFs, Equities, or other Exchange-Traded Products within a brokerage, investment platform, exchange, fintech, or wealth management environment. Strong understanding of equities market structure, order management, trade execution, settlement, custody, market data, corporate actions, and retail brokerage operations. Proven track record of successfully launching, scaling, and optimizing trading or investment products. Demonstrated experience designing and optimizing customer journeys, onboarding experiences, and product UX using customer insights, analytics, and experimentation. Strong stakeholder management skills with the ability to lead complex cross-functional initiatives. Strong technical understanding and the ability to collaborate effectively with engineering and technology teams. Excellent analytical, strategic thinking, communication, and problem-solving skills. Proficient in English with excellent written and verbal communication skills. It will be considered as a plus if you have: Experience designing, supporting, or optimizing affiliate, referral, Introducing Broker (IB), and partner acquisition journeys. Experience working with providers such as Interactive Brokers, Saxo, DriveWealth, Apex, Alpaca, or similar brokerage infrastructure platforms. Experience in scaling global investment products across multiple regulatory jurisdictions. Experience working within a mobile-first investing or digital wealth management environment. Knowledge of international equities markets and multi-asset investing products. By joining us, you can expect: A Unique Opportunity for a career in a global, fast-growing company. Attractive remuneration package based on qualifications and experience. Opportunities to learn and grow through our "Employee Training & Development Program". Health Insurance. Multiple events to bond with the team and the group. Birthday and Loyalty benefits. What to expect from our recruitment process: First interview with HR. Product and stakeholder management interview. Final interview with top management. Make your next career step and apply NOW! Due to the great number of applications we receive for each of our open vacancies, we are unable to respond on an individual basis.

Location: London, Greater London, United Kingdom Are you looking for the next professional opportunity that will challenge you and advance your career? Join our team now! Tickmill is looking to hire a Head of Product, Exchange-Traded Products to join our rapidly expanding team. About Tickmill Tickmill is an award-winning, multi-regulated broker offering a wide range of asset classes including CFDs on Forex, Stocks, Indices, Commodities, Cryptocurrencies and Bonds, as well as Exchange Traded Derivatives (Futures & Options). The Tickmill Group was established in 2014 and employs over 290 individuals through its offices in London, Cyprus, Estonia, South Africa, and several other regional offices globally. Our philosophy is based on trust, transparency, and diversity, reflected in both our workplace culture and outstanding customer support. Our employees, a multilingual team of highly skilled professionals from every continent, are the backbone of the company. Their hard work and dedication are what make it possible to rank among the best in the industry. Tickmill offers a competitive benefits package, team-building events, and many opportunities for professional growth. Join the Tigers! What the job looks like? The Head of Product, Exchange-Traded Products will have the opportunity to: Own and drive the expansion of Tickmill's Stocks & Exchange-Traded Products offering. Define the product strategy, roadmap, and business objectives for Stocks, ETFs, and related investment products. Lead the trading and investing experience across web and mobile platforms, including market data, order management, portfolio views, reporting, and corporate actions. Partner closely with Engineering, UX/UI, QA, Compliance, Brokerage, Operations, Sales, Marketing, Affiliates, and other key stakeholders to deliver products from concept to market. Define and prioritize product features based on customer needs, regulatory requirements, technical feasibility, and business objectives. Work closely with exchanges, market data providers, clearing brokers, custodians, and technology vendors to enhance and scale the product offering. Help define scalable operating models that balance global consistency with local market requirements. Support acquisition, activation, retention, and engagement initiatives in collaboration with Sales, Marketing, Affiliates, and Partnerships teams. Establish KPIs and continuously optimize client adoption, trading activity, customer engagement, and commercial performance. Champion a simple, intuitive, and mobile-first investing experience for retail clients. What will you need to be able to do the job? 7+ years of Product Management experience. 3+ years of experience building or managing Stocks, ETFs, Equities, or other Exchange-Traded Products within a brokerage, investment platform, exchange, fintech, or wealth management environment. Strong understanding of equities market structure, order management, trade execution, settlement, custody, market data, corporate actions, and retail brokerage operations. Proven track record of successfully launching, scaling, and optimizing trading or investment products. Demonstrated experience designing and optimizing customer journeys, onboarding experiences, and product UX using customer insights, analytics, and experimentation. Strong stakeholder management skills with the ability to lead complex cross-functional initiatives. Strong technical understanding and the ability to collaborate effectively with engineering and technology teams. Excellent analytical, strategic thinking, communication, and problem-solving skills. Proficient in English with excellent written and verbal communication skills. It will be considered as a plus if you have: Experience designing, supporting, or optimizing affiliate, referral, Introducing Broker (IB), and partner acquisition journeys. Experience working with providers such as Interactive Brokers, Saxo, DriveWealth, Apex, Alpaca, or similar brokerage infrastructure platforms. Experience in scaling global investment products across multiple regulatory jurisdictions. Experience working within a mobile-first investing or digital wealth management environment. Knowledge of international equities markets and multi-asset investing products. By joining us, you can expect: A Unique Opportunity for a career in a global, fast-growing company. Attractive remuneration package based on qualifications and experience. Opportunities to learn and grow through our "Employee Training & Development Program". Health Insurance. Multiple events to bond with the team and the group. Birthday and Loyalty benefits. What to expect from our recruitment process: First interview with HR. Product and stakeholder management interview. Final interview with top management. Make your next career step and apply NOW! Due to the great number of applications we receive for each of our open vacancies, we are unable to respond on an individual basis.

Location: Remote - Colombia Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Fast Track Onboarding Specialist (L2). About the job Twilio is seeking a Fast Track Operations Specialist to join the team that runs Twilio’s personalized onboarding team globally. This role will work directly with customers to help them onboard A2P their A2P numbers with 1:1 customer engagement. Fast Track Onboarding Specialists are the personalized onboarding experts under the A2P onboarding org. The Fast Track onboarding team is a key part of Twilio’s Super Network, whose mission is to provide strategic customers with solutions to assist them with SLA driven go to market times solutions. Responsibilities In this role, you’ll: Provide personalized onboarding support for customers who sign up for our Fast Track Packages. Help Fast Track customers solve existing onboarding issues through engagement that meets their onboarding demands. Able to provide compliance guidance for all A2P products. Manage Onboarding SLAs and credit utilization for each product Partner with operations teams to scale onboarding volumes per assigned customer Join weekly calls with customers to report metrics and review any open items or additional onboarding needs Wear the Customer Shoes: Provide onboarding support for common customer inquiries through slack in addition to Service now; to ensure customers have an excellent experience with Twilio. Draw the Owl: Assess the nature of product or service issues and resolve basic level problems Ruthlessly Prioritize: Log customer interactions and tag/categorize issues accordingly. Be Bold: Diagnose trends and report findings to our product team to ensure product related issues are resolved Be an Owner: Partner with the account team to proactively address issues and advise on any industry changes that could impact customer onboarding experience. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: Ability to work in rotational shifts 8:00am to 5pm Bogota time Able to manage daily caseload and respond within SLAs A2P compliance experience Experience Required: 2 plus Years specializing in at least one a2p products Previous experience working directly with clients Ability to prioritize tasks and effectively project manage Ready to take own up to 12 customer accounts You’re empathetic and customer centric to the core. You’re a clear verbal and written communicator. You’re introspective and committed to continuous self-improvement. You’re capable of working independently but also energized from working within a team and cross-functionally to achieve the company's goals. You’re able to complete tasks in core areas within SLAs. Desired: Familiarity with Google workspace(Google docs, Google sheets, Gemini) Familiarity with reporting tools Prior experience implementing a2p phone number types Understand general CTIA guidelines and some international regulatory requirements Able to effectively prioritize tasks and multi-task Comfortable owning and leading calls Experience handling tasks within a desired SLA Location This role will be remote, and based in Colombia. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Location: Remote - Ireland Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’s next Technical Support Engineer 3. About the job This position is needed to support our customers’ use of the Twilio platform, and help customers get the best experience from Twilio’s products. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio’s APIs and SDKs. We are looking for our next Technical Support Engineer 3 to join our Global Customer Support team, who will be dedicated to understanding and resolving complex customer requests via phone/email/chat/side channel/live support or any other support/communication channel, identify adoption and upsell opportunities for customers and make the appropriate connections. Develops knowledge on multiple specialty areas.  Identifies and responds to customer escalations and thoroughly document every customer interaction Responsibilities In this role, you will: Understands and resolves complex customer requests via phone/email/chat/side channel/live support or any other support/communication channel. Identify adoption and upsell opportunities for customers and make the appropriate connections. Develops knowledge on multiple specialty areas. Communicate complex concepts to customers. Anticipates customer questions and proactively responds with suggestions Identifies and responds to customer escalations. Effectively work multiple support channels (chat, phone, social, etc). Work on one concurrency chat. Prioritize the queue based on status, priority, entitlement. Follow guidance prioritizing caseload to achieve SLA compliance targets.  Meet SLA requirements per channel/role Follow established guidelines on tagging, categorizing, merging tickets. Leverage runbooks/wiki, macros, and other tools to efficiently resolve tickets. Escalate to senior technical resources to drive ticket resolution Leverage Twilio's AI tools and other automations (macros and related tools) to assist and efficiently communicate with customers Mentor or provide training to other team members in case management best practices. Thoroughly document every customer interaction (email, phone, chat, side-channel communications). Thoroughly document every internal interaction (research, cross-team engagement). Captures technical details (logs, splunk queries, JIRA details, etc), and provides internal commentary, troubleshooting steps throughout the case. Follows established guidelines on tagging, categorizing, merging tickets. Contributes to Knowledge articles Active participant in process improvement initiatives Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 5+ years of experience in a Technical Support Engineer, Application Support, or Support Engineer role, supporting complex software products or platforms Strong programming/scripting troubleshooting skills in at least one of: JavaScript (preferably with Node.js) / Python / Java API or enterprise software experience, including technical troubleshooting skills. Hands‑on experience with web technologies and APIs, including: REST APIs/ HTTP protocol concepts/ API testing tools such as Postman or curl / Webhooks Solid understanding of networking and real-time communication, including: VoIP / SIP / WebRTC / TCP/UDP networking fundamentals / TLS/SSL Strong debugging and troubleshooting skills across: Application logs and API calls, Network traces (packet captures, basic analysis), Browser developer tools (for web-based products) Fluency in English (verbal, comprehension, listening, and writing) Availability to work non-standard (shifts / weekend rotation), on-call rotation weekend and holiday hours. Ability to diplomatically address customer concerns and provide feedback Desired: Bachelor's Degree or equivalent certifications and work experience Escalation Management: Knowing when to escalate and ability to de-escalate difficult/complex customer situations in a live environment Basic case management experience/skills Strong problem-solving skills and critical thinking Location This role will be Remote, and based in Ireland. Travel We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way. What we offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Location: Remote - Spain Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Staff, Escalations Manager 4, of the Escalations Management team. About the job This position is needed to support the Escalations Management team, under the Escalations & Engagement org within Twilio's Support organization. This team ensures our customers get the most critical help they need from us at a meaningful time. The ideal Escalation Manager is an inventive and hardworking technical specialist with a positive outlook and strong desire to help customers succeed. This candidate must be equally adept at collaborating closely with internal teams to tackle complex technical issues for customers, along with handling technical, executive-level customer communications. This position is needed to help the Support Escalations team within Twilio Support Ops to ensure our customers get the most needed help at the most important time. We believe that when a critical escalation is handled appropriately, it instills trust and strengthens our relationship with our customers. We are hiring a EM 4 to support, empower, and assist the management team with leading a group of Escalation Managers globally. An ideal candidate is a leader who thrives in fast-paced environments and is passionate about escalation and incident management. As the EM 4 you will be the mentor, bringing out the best in your team members and helping them succeed. As the team grows, you are scaling the processes effectively. You are seeking improvements for efficiency and performance consistency across the team. You will foster a strong culture of collaboration and customer empathy in the team. Responsibilities In this role, you will: Leadership: Be the change agent, go-to person, subject matter expert for the team Coaching & Mentoring: Mentor or coach or train other team members on Performance, Soft Skills, Queue Management, Case / Incident Management best practices Onboarding: Manage onboarding & training of new team members. Creating & delivering structured training sessions Team Improvement: Identify training / process improvement opportunities. Create & implement trainings / solutions / process improvements accordingly. Identifies and recommends opportunities for improvement in channel engagement Team Engagement: Communicate openly and effectively with their team. Share updates and timely disseminate information Queue /Escalation / Incident /Case Management: Help advise on sensitive SDM Escalations, identify trends and blockers. Post-Mortem Review: Review technical post-mortems and incident reports to translate complex root causes into clear, executive-ready narratives. Reporting: E nsure all leadership-facing documentation clearly outlines the business impact, timeline, and remediation steps. Project Lead: Works with Escalation Leadership and cross-functional project managers on OKR and project deliverables. Identify pain points and propose solutions (through projects/process improvements). Drive technical projects to bring improvements on the team. Talent Acquisition: Assist in scaling the talent pipeline by conducting interviews and participating in calibrations Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 5+ years in a client-facing technical support role, supporting customers and internal teams and partners. Experience using industry tools (Tableau, Excel, Jira, Zendesk etc.) to search databases, create custom queries, and generate reports Consistently exceeds all KPIs for IC performance (TTS, SLA, Backlog management) Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need. Proven track record of empowering team members through individual coaching, group training, documentation, project management, and process improvement. Advanced time management skills and the ability to work well under pressure and de-escalate tense customer situations in a live environment. Desired: 2+ Years of Experience as TSE4 in Twilio Support Experience working in a follow-the-sun support model with remote and global teams. Experience in implementing Agile methodologies and continuous improvement initiatives. Experience managing multiple projects and initiatives to success. Excellent communicator and facilitator. Location This role will be based in SPAIN. This role will be remote and during a Monday-Friday shift during EMEA hours . Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way. What we offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Location: Kuala Lumpur, Malaysia About Us Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance. Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution. Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services. Position Overview We are seeking a detail-oriented Name Screening & Travel Rule AML Specialist to join our AML Operations team. The role is responsible for sanctions, PEP and adverse media screening across the customer lifecycle, while supporting Travel Rule compliance and exception handling for virtual asset transfers. Key Responsibilities Review and disposition screening alerts relating to sanctions, PEPs, adverse media, customers, counterparties and associated parties. Investigate potential matches, document clear rationale, and escalate higher-risk or complex cases where required. Support Travel Rule operations by reviewing originator and beneficiary information, resolving data discrepancies, failed transmissions and other exceptions. Liaise with internal teams and counterparty VASPs to resolve screening and Travel Rule issues. Monitor relevant sanctions and Travel Rule regulatory developments across the globe and support timely operational implementation. Maintain accurate case records and support audits, regulatory enquiries and internal reviews. Identify recurring false positives, exception trends and process gaps, and contribute to rule tuning, workflow improvements, automation and AI initiatives. Work closely with internal AML Operations and Compliance teams on related escalations. Requirements 3+ years of relevant AML Operations experience within financial services, fintech, payments or the virtual asset industry. Hands-on experience in name screening, sanctions compliance and/or Travel Rule systems and operations Good understanding of sanctions frameworks, PEP and adverse media screening, and FATF Travel Rule requirements. Good understanding of virtual asset transactions, blockchain basics and associated AML/CFT risks. Strong analytical, documentation and case-handling skills. Professional certifications such as CAMS, ICA or equivalent are advantageous. Profile Strong judgement and attention to detail, with the ability to make clear and defensible screening decisions. Comfortable managing high-volume operational queues and prioritising time-sensitive cases. Proactive in identifying gaps and improving processes, including through automation and AI. Strong communicator with an interest in crypto, digital assets and financial crime prevention. Why Join Us At Bybit, we are committed to fostering a supportive and enriching work environment. Our benefits include: - Study Growth Fund: We support your professional development and continuous learning. - Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation. - Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world. - Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company. - Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.

Location: Abu Dhabi, UAE; Hong Kong SAR; Kuala Lumpur, Malaysia About Us Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance. Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution. Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services. Position Summary The Lead AML Product Specialist, AI & Automation is responsible for improving AML workflows, systems and processes across the AML function. The role will work closely with AML Operations, Investigations, Transaction Monitoring, KYC/KYB, Compliance, Data and Engineering teams to identify inefficiencies, improve processes and deliver scalable solutions. A key part of the mandate is to embed AI and automation into relevant workstreams, with measurable improvements in productivity, quality and effectiveness. Key Responsibilities Own and prioritise product and process improvement initiatives across AML operations. Review existing workflows and identify opportunities to simplify, automate or improve how work is performed. Drive end-to-end improvements across transaction monitoring, investigations, KYC/EDD, STR/SAR preparation, sanctions screening and case management. Work directly with AML teams to understand operational pain points and redesign workflows where appropriate. Translate AML and regulatory requirements into clear product requirements for Engineering, Data and AI teams. Develop practical solutions that reduce repetitive manual work and improve the quality and consistency of AML reviews. Embed AI-enabled tools into relevant AML workflows and ensure they are adopted in day-to-day operations. Ensure appropriate controls, human review, escalation and auditability are built into new processes. Track outcomes such as analyst productivity, turnaround time, false-positive reduction, investigation quality and control effectiveness. Be accountable for demonstrating meaningful application of AI and automation across the AML workstreams under the role’s remit. Requirements 6+ years of experience in AML, financial crime, compliance technology, product management or a related field. Strong understanding of AML operations, including transaction monitoring, investigations, KYC/KYB/EDD and suspicious transaction reporting. Experience improving or implementing AML systems, workflows or operational processes. Experience working with AI, automation or data-driven solutions. Strong product management, analytical and problem-solving skills. Ability to translate AML operational needs into practical technology solutions. Strong technology mindset and a track record of using new tools to improve how work is performed. Experience in crypto, payments, fintech or financial services is preferred. Why Join Us At Bybit, we are committed to fostering a supportive and enriching work environment. Our benefits include: - Study Growth Fund: We support your professional development and continuous learning. - Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation. - Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world. - Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company. - Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.

Location: Kuala Lumpur, Malaysia About Us Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance. Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution. Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services. Position Overview: We are seeking a skilled and experienced Virtual Asset Industry Transaction Monitoring Specialist to join our team. This role is pivotal in conducting comprehensive analysis of virtual currency transactions to detect and mitigate risks related to money laundering and terrorist financing. The ideal candidate will have relevant experience in transaction analysis, risk management, anti-money laundering (AML), compliance, or the virtual currency industry, with proficiency in blockchain analysis tools and transaction monitoring systems. Key Responsibilities: Utilize blockchain analysis tools and transaction monitoring systems such as Chainalysis, Elliptic, TRM Labs, etc., to analyze and monitor virtual currency transactions; Conduct thorough reviews of transactional data to identify suspicious activities, patterns, and anomalies indicative of money laundering or terrorist financing; Collaborate with internal teams to investigate flagged transactions, gather additional information, and make informed decisions on potential risks; Stay updated on emerging trends, regulatory requirements, and industry best practices related to transaction monitoring in the virtual currency sector; Document findings and maintain detailed records of transaction monitoring activities, ensuring compliance with audit and regulatory standards; Communicate effectively, providing clear and concise reports and recommendations based on transaction monitoring outcomes; Support continuous improvement initiatives related to transaction monitoring processes and systems. Qualifications: Bachelor's degree in business, finance, law, or a related field. Advanced degree or professional certification (e.g., CAMS, CFE, CRCM) preferred; At least 3 years of relevant work experience in AML, compliance, CDD, risk management, or the virtual currency industry; Experience with virtual currency exchanges, payment platforms, or fintech companies is a plus; Proficiency in using blockchain analysis tools and transaction monitoring systems such as Chainalysis, Elliptic, CipherTrace, etc; Strong understanding of virtual currency transactions, blockchain technology, and associated risks; Ability to identify and assess potential money laundering and terrorist financing risks in virtual currency transactions; Analytical mindset with the ability to interpret complex data and draw actionable conclusions; Excellent communication skills to convey findings and recommendations effectively. Why Join Us At Bybit, we are committed to fostering a supportive and enriching work environment. Our benefits include: - Study Growth Fund: We support your professional development and continuous learning. - Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation. - Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world. - Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company. - Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.

Location: Taiwan (Remote) Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. What You’ll Be Doing Service Excellence: Provide concierge-level support, rapid response to issues, and proactive guidance (market intel, platform tips). Client Management: Manage a portfolio of top-tier clients, serving as their main point of contact, advocating for them internally, and ensuring their needs are met promptly. Strategy & Collaboration: Partner with Product, Marketing, Risk, and Compliance teams to champion client growth and a seamless experience. Events & Networking: Represent the brand at exclusive events to strengthen loyalty and attract new business What We Look For In You Bachelor degree or above 3+ years of growth/operation experience in the Cryptocurrency space Experience with analytical tools and reporting such as Google Analytics and Amplitude Effective communication and sense of urgency to aid clients and internal satisfaction Fluency in Mandarin Perks & Benefits Competitive total compensation package L&D programs and Education subsidy for employees' growth and development Various team building programs and company events More that we love to tell you along the process! Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Location: Abu Dhabi, UAE; Hong Kong SAR About Us Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance. Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution. Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services. Role Summary Senior in-house counsel serving as the primary legal advisor for the launch of traditional finance (TradFi) and asset & fund management and derivative products. The role provides regulatory risk advisory and product structuring support for the launch of new financial products spanning crypto, securities, asset management, derivatives, AI, and payments, as well as lead in the drafting and negotiation of all associated agreements and product-facing terms and conditions across the relevant entities within the group. Key Responsibilities Advise on product and payment flow structuring, including card-issuing "fronting" structures with banking and payment-processing partners in emerging markets, central bank regulatory sandbox arrangements, and compliance review of third-party payment service providers. Assess yield-generating savings products against securities-law fund characteristics, advise on regulatory scrutiny in relevant jurisdictions, and coordinate compliance review against comparable pooled-asset product precedents. Advise on asset management and fund licensing implications of products that pool user assets. Prepare jurisdiction restriction matrices for tokenized/fractional equities and equity-linked product lines. Serve as primary lead counsel to internal business, product and AML teams Scope entity placement for TradFi products across group entities, and assess license uplift requirements. Assess license feasibility for group entities and identify the steps required to remain exempt from crypto licensing where applicable. Draft and launch product terms for new services, including AI-driven product initiatives including revising all existing terms in line with industry standards Qualifications Qualified lawyer (JD/LLB or equivalent) with 12+ years' experience, including significant in-house experience at a financial services, fintech, brokerage, or crypto/digital-asset firm. Demonstrated expertise in securities law, brokerage/clearing structures, asset and fund management regulation, and cross-border payments licensing. Experience negotiating institutional brokerage, clearing, and outsourcing agreements. Familiarity with virtual asset/crypto regulatory frameworks and multi-jurisdictional licensing analysis. Strong drafting skills for consumer-facing product terms and conditions at scale, across multiple legal entities and jurisdictions. Profile Commercially minded and comfortable with detailed product and structuring discussions. Strong legal drafter who can translate commercial concepts into workable structures. Practical problem solver who proposes solutions rather than only identifying risks. Credible when advising and challenging senior Product and Business stakeholders. Comfortable taking ownership from initial concept through negotiation, launch and ongoing operation. Why Join Us At Bybit, we are committed to fostering a supportive and enriching work environment. Our benefits include: - Study Growth Fund: We support your professional development and continuous learning. - Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation. - Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world. - Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company. - Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.

Location: New York, NY; USA Workplace: Remote Moonshot is the “Robinhood for DeFi”—an iOS and Android app that lets anyone trade cryptocurrencies on-chain through a user-friendly interface. Since our launch in July 2024, we’ve attracted 2M+ users. Our mission: Make moonshots possible for everyone. Our vision: Make a world where life-changing financial outcomes are within everyone's reach. Everyone on our team is both a decision-maker and an implementer—united by a sense of urgency and driven by the conviction that our work can transform global finance. If you thrive on curiosity, welcome tough challenges, and aspire to leave a meaningful mark on the world, Moonshot is the place for you. You’ll run toward the hardest problems alongside high-caliber teammates who consistently push each other to excel and who share your dedication to shaping the future of decentralized finance. This role is full-time, preferably located in NYC. Open to remote for the right candidate. THE OPPORTUNITY We're looking for a Growth Lead to build and run growth at Moonshot from the ground up: strategy, content, paid channels, and the team underneath it all. This is a hands-on, builder role, not a manage-an-agency-and-review-decks job. You'll be in the weeds on campaigns and content while building out the function as we scale. WHAT YOU'LL DO - Own growth strategy end-to-end: set the roadmap for user acquisition and engagement, and own the numbers behind it - Run paid acquisition across Meta, Google Ads, TikTok Ads, X Ads, and other platforms as they become relevant - Drive organic and creator-led growth through UGC and clipping strategies, sourcing, briefing, and scaling content that performs - Generate and test ideas constantly; you're not waiting for a brief, you're bringing the brief - Build and lead the team as we scale: hire, onboard, and manage the growth marketers and specialists you need - Report on and iterate against performance: kill what doesn't work, scale what does, fast WHAT WE LOOK FOR IN YOU - A few years of experience scaling a consumer product, as a growth hacker/marketer inside a consumer app (social, fintech, gaming), or at an agency running growth for products like these - Hands-on channel experience with UGC, clipping/content strategies, and paid social/search - A scrappy, high-energy operator mindset; you're hungry, hands-on, and thrive building the playbook as you go, not running someone else's - Comfort with ambiguity and pace; you don't need a fully mapped org or process to start moving NICE TO HAVES - Crypto experience, as a retail trader or through work at a crypto company - Understanding of trader psychology, incentives, and habit loops COMPENSATION & PACKAGE - Competitive salary - Early Equity opportunities - 5% 401(k) Match - Health benefits (75% premium coverage) + $150,000 in life insurance coverage - $1,000 one time office set up stipend - Flexible PTO

Location: Remote - Australia Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Senior Manager, Customer Success. About the job At Twilio, we believe the best customer interactions are grounded in real-time customer data. Our unified Customer Engagement Platform combines market-leading communications channels (Messaging, Voice, Video) with powerful Customer Data Platform (CDP) capabilities. This allows organizations to break down data silos, understand their audience through unified profiles, and orchestrate intelligent, highly personalized customer experiences at scale. The Customer Success Management team at Twilio is the central touchpoint for our strategic customers, orchestrating the post-sales customer lifecycle in partnership with Professional Services, Sales, Product, and Support. The team manages executive customer relationships, drives platform adoption, and guides organizations on leveraging customer data to unlock the full power of Twilio’s ecosystem. Fundamentally, the CSM team ensures customers derive measurable business value from our platform, leading to long-term retention and account expansion. As Senior Manager of Customer Success for APJ, you will lead a high-performing team of Senior Customer Success Managers overseeing a portfolio of enterprise accounts across the region. You will coach individual contributors, act as an executive escalation point, and build cross-functional alignment with Sales, Services, Engineering, and Product. You will play a pivotal role in refining our customer success operating model and regional GTM strategies to accelerate customer growth across APJ. This is an ideal role for an experienced CS leader who thrives on developing top talent, driving consumption and account health, and helping enterprise clients navigate complex digital transformation challenges. Responsibilities In this role, you’ll: Lead and inspire a team of Senior CSMs driving account health, platform adoption, usage growth, value realization, and customer advocacy across the APJ region. Guide your team in helping enterprise clients execute holistic customer engagement strategies, leveraging both data infrastructure and communication channels. Serve as executive escalation contact for strategic accounts, building trusted advisor relationships with enterprise executives across IT, Product, Marketing, and Operations. Partner cross-functionally with Sales, Professional Services, Renewals, and Technical Support to protect recurring revenue, secure renewals, and drive usage expansion opportunities. Oversee account health tracking, forecasting, and reporting within Salesforce.com, establishing proactive risk identification and mitigation processes. Refine local customer success practices to align APJ operations with Twilio's global customer engagement strategy. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: People Leadership: 3+ years of people management experience in Customer Success, with a proven track record of hiring, coaching, and developing high-performing teams. Customer Success Experience: 8+ years of total Customer Success Management or Account Management experience within complex enterprise environments. Enterprise Portfolio Management: Experience leading teams that manage Fortune 500 or large, multi-faceted enterprise organizations. Regional APJ Execution: Proven ability to navigate complex, multi-regional client structures across APJ, drive platform adoption, and achieve retention and revenue targets (OKRs). Strategic Acumen: Comfortable leading business and value conversations with both technical stakeholders (Data, IT, Engineering) and line-of-business executives. Leadership Competencies: Empathetic leadership style, exceptional crisis-communication and escalation management skills, and strong executive negotiation capabilities. Desired: Experience working with usage- or consumption-based revenue models, driving adoption and consumption expansion strategies. Background or familiarity with Customer Data Platforms (CDP), MarTech stacks, communications APIs, or broader B2B SaaS ecosystems. Location This role will be remote, and based in Australia. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20%-25% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Location: Kuala Lumpur, Malaysia About Us Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance. Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution. Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services. Responsibilities: Participate in the integration of new blockchain networks to support deposit and withdrawal operations for exchanges or Web3 platforms Participate in the development of custody business requirements Participate in business requirements analysis, system design, development, testing, and deployment; deliver high-quality engineering work Write technical and system documentation to ensure code maintainability and team collaboration efficiency Requirements: 5+ years of Java development experience in a computer science or related field Solid Java fundamentals, good coding practices, and strong programming skills; familiar with mainstream open-source frameworks and components with a solid depth of understanding Proficient with everyday tools including Git, Maven, and Linux Familiar with distributed system design; proficient with mainstream middleware including MySQL, Redis, and MQ (e.g., Kafka) Strong sense of responsibility, clear logical thinking, curious and research-oriented mindset, strong learning ability, and a collaborative team spirit Why Join Us At Bybit, we are committed to fostering a supportive and enriching work environment. Our benefits include: - Study Growth Fund: We support your professional development and continuous learning. - Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation. - Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world. - Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company. - Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.

Location: Poland - Remote About Us Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance. Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution. Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services. Job Overview: We are looking for an enthusiastic Relationship Manager to join our team in Poland, and serve as the primary point of contact, to further enhance customer experience, foster client loyalty, and drive business success in the region. Responsibilities: Perform client acquisition and strong relationship management with a portfolio of global VIP clients; Provide tailored VIP support and account management for Polish- and German-speaking clients; Build rapport, including enhancing and expanding relationships with existing clients via frequent and sustained communication; Building key customer service processes and systems, formulating management rules, and tracking the status of key customers; Analyze the clients' behavior, identify their unspoken needs, prepare key customer analysis reports; Liaise with various stakeholders from different departments to provide optimal excellent service solutions and experience. Qualifications: Client portfolio including institutional clients, high net-worth individuals, private bank customers with brokers, futures institutions or commercial banks, etc.; Experience working in trading platforms or exchanges is highly advantageous; Prior working experience in sales and client services function with international financial background in banking, investments, etc. is preferred; Strong communication and written skills; Able to work under pressure and tight deadlines while maintaining good multi-tasking skills; Demonstrates enthusiasm for the rapidly evolving crypto industry and stays up-to-date with the latest trends and innovations. Fluent in Polish and German Why Join Us At Bybit, we are committed to fostering a supportive and enriching work environment. Our benefits include: - Study Growth Fund: We support your professional development and continuous learning. - Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation. - Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world. - Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company. - Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.

Задачи: — Разработка coordinator API. — Реализация жизненного цикла CoinJoin-сессий. — Управление состоянием участников и раундов. — Разработка очередей и фоновых процессов. — Интеграция backend-сервисов с Bitcoin-нодами. — Реализация rate limiting и механизмов защиты API. — Authentication / authorization для внутренних и внешних компонентов системы. — Обработка ошибок, retries, timeouts и отказов отдельных компонентов. — Разработка observability: metrics, structured logging, tracing, alerts. — Работа над производительностью и устойчивостью системы под нагрузкой. — Совместная работа с protocol, security и DevOps-инженерами. Требования: — Сильный опыт backend-разработки production-систем. — Опыт разработки API и распределенных сервисов. — Уверенная работа хотя бы с одним из языков: Rust, Go, Python. — Опыт работы с PostgreSQL, Redis или аналогичными системами хранения состояния. — Опыт построения очередей и asynchronous processing. — Понимание concurrency и race conditions. — Опыт проектирования rate limiting и защиты публичных API. — Понимание observability и эксплуатации production-систем. — Умение проектировать системы, устойчивые к частичным отказам. Будет плюсом: — Опыт интеграции с Bitcoin Core RPC. — Понимание UTXO-модели Bitcoin. — Опыт с blockchain / cryptocurrency infrastructure. — Опыт разработки non-custodial сервисов. — Знакомство с CoinJoin и privacy-протоколами. — Опыт разработки high-load или security-sensitive систем. Что важно в этой роли: Bitcoin-экспертиза будет преимуществом, но от backend-инженера мы прежде всего ожидаем умения строить надежную серверную систему: coordinator должен корректно работать при параллельных запросах, сбоях участников, повторных запросах, высокой нагрузке и попытках злоупотребления API.

Задачи: — Построение threat model для CoinJoin-протокола и всей системы. — Анализ возможных атак на coordinator и участников протокола. — Проектирование защиты от Sybil-атак и DoS. — Анализ возможных утечек метаданных. — Анализ privacy-свойств протокола. — Аудит механизмов authentication, authorization и rate limiting. — Анализ key-management архитектуры. — Security review Bitcoin transaction flow. — Code review критичных компонентов. — Анализ attack surface backend и инфраструктуры. — Подготовка рекомендаций по hardening. — Участие в security testing и подготовке к внешним аудитам. Требования: — Опыт application security, protocol security или security engineering. — Умение самостоятельно строить threat models. — Хорошее понимание сетевой безопасности. — Понимание DoS/DDoS и Sybil attack моделей. — Опыт security review backend-систем. — Понимание криптографических примитивов и digital signatures. — Опыт анализа key-management систем. — Умение проводить code review с точки зрения безопасности. — Понимание рисков metadata leakage и privacy-sensitive систем. Будет большим плюсом: — Глубокое понимание Bitcoin protocol. — Опыт security-аудита Bitcoin или других cryptocurrency-протоколов. — Знание UTXO, PSBT, SegWit, Taproot и Bitcoin transaction signing. — Опыт анализа CoinJoin или других privacy protocols. — Понимание blockchain analysis и deanonymization techniques. — Опыт аудита non-custodial систем. — Практический опыт Rust/C++/Go. Что важно в этой роли: Security engineer должен оценивать не только классические уязвимости backend-приложения, но и экономические, протокольные и privacy-атаки. Для CoinJoin особенно важны поведение злонамеренных участников, Sybil/DoS, корреляция активности и возможные утечки метаданных.

Location: Singapore, Singapore Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity We are seeking a Senior Audit Manager to help lead the delivery of OKX’s internal audit portfolio across the APAC region. Reporting to the Head of Internal Audit, APAC, you will lead risk-based audits and advisory reviews covering operational, financial, regulatory, and technology-related risks. You will be responsible for the full audit lifecycle, from risk assessment and planning through fieldwork, reporting, and remediation monitoring. You will work closely with senior business stakeholders, risk and compliance teams, external auditors, and regulators to provide independent assurance over the effectiveness of governance, risk management, and internal controls. The successful candidate will have broad audit experience within financial services, fintech, cryptocurrency, or another highly regulated industry, together with a strong understanding of the risks associated with digital assets and blockchain technology. This role is based in Singapore. What You’ll Be Doing Partner with Internal Audit leadership and business stakeholders to develop risk-based and regulatory-focused audit plans aligned with OKX’s strategic priorities, regulatory obligations, and emerging risks. Lead end-to-end audits, thematic reviews, and advisory engagements across APAC, including defining scope and audit procedures, supervising fieldwork, reviewing workpapers, and coaching audit team members. Ensure engagements are completed in accordance with professional standards and internal audit methodology, with conclusions supported by sufficient and appropriate evidence. Evaluate business processes and the design and operating effectiveness of key controls, identifying root causes, control gaps, and opportunities for operational improvement. Prepare clear, concise, and commercially relevant audit reports, and communicate findings and recommendations to senior management and business stakeholders. Work with control owners to develop practical corrective actions and monitor remediation to ensure that identified issues are addressed effectively and on time. Apply data analytics and other technology-enabled techniques to improve audit coverage, efficiency, and insight. Monitor regulatory developments and industry trends affecting cryptocurrency, blockchain, and financial services businesses across APAC. Support regulatory examinations, external audits, and related information requests to ensure they are handled accurately and efficiently. Contribute to the continued development of the Internal Audit function, including its methodology, risk assessment processes, reporting, and use of technology. What We Look For In You Bachelor’s degree in Accounting, Finance, Business, or a related discipline. A relevant postgraduate degree or professional certification, such as CIA, CPA, or CA, is preferred. At least six years of relevant internal audit experience, including leading audit engagements within financial services, fintech, cryptocurrency, or another highly regulated industry. Broad audit experience across areas such as financial crime compliance, risk management, outsourcing and third-party risk, corporate governance, product, operations, and finance. Strong knowledge of audit methodologies, the IIA’s Global Internal Audit Standards, risk assessment practices, and internal control frameworks, with the ability to identify control weaknesses and develop practical, risk-based recommendations. Familiarity with regulatory requirements applicable to financial institutions and cryptocurrency businesses across APAC. Experience auditing regulated entities in Singapore and/or Australia is advantageous. Strong written and verbal communication skills in English, with the ability to present complex matters clearly, influence stakeholders, and work effectively across cultures and jurisdictions. Sound judgement, integrity, and a strong risk-and-control mindset, with the ability to manage multiple engagements and competing priorities. Proficiency with audit management and data-analysis tools. Perks & Benefits Competitive total compensation package L&D programs and Education subsidy for employees' growth and development Various team building programs and company events Wellness and meal allowances Comprehensive healthcare schemes for employees and dependants More that we love to tell you along the process! Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .