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Location: Portugal Workplace: remote About Intermedia Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE ? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER ? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back! Are you ready to make your mark? We are looking for a Deployment DevOps Engineer to own and improve application deployment processes across environments. You will build and maintain deployment pipelines primarily using Octopus Deploy , GitHub , and Ansible , ensuring releases are automated, repeatable, secure, and reliable for production. Key responsibilities Own end-to-end release and deployment lifecycle: build → package → deploy → verify → rollback Develop and support Octopus Deploy projects, lifecycles, channels, variables, and deployment processes Implement deployment automation with Ansible (playbooks/roles, inventories, idempotent changes) Maintain Git-based release workflows in GitHub (branching, tagging, versioning, release notes) Build/maintain CI pipelines in GitHub Actions (or existing tooling) to produce artifacts and trigger Octopus releases Standardize deployment patterns across applications (templates, shared steps, reusable Ansible roles) Manage environment configuration and secrets in a controlled way (variable sets, permissions, auditing) Improve deployment safety: approvals, health checks, smoke tests, automated validation, and rollback strategies Support production releases, troubleshoot deployment failures, and drive root-cause analysis Maintain release documentation, runbooks, and change management practices Collaborate with developers, QA, and operations to plan releases and reduce downtime Required skills and experience Experience as DevOps / Release / Deployment Engineer supporting production deployments Strong hands-on experience with Octopus Deploy (process design, variables, multi-environment releases) Strong Ansible skills for deployment and configuration (roles, vault/secrets, troubleshooting) Strong working knowledge of GitHub (PR workflows, tagging/releases, permissions) Understanding of CI/CD concepts (artifact management, versioning, promotion between environments) Administration and troubleshooting skills on Windows and/or Linux hosts used for deployments Ability to diagnose deployment issues across app, OS, network, and configuration layers Key responsibilities Own end-to-end release and deployment lifecycle: build → package → deploy → verify → rollback Develop and support Octopus Deploy projects, lifecycles, channels, variables, and deployment processes Implement deployment automation with Ansible (playbooks/roles, inventories, idempotent changes) Maintain Git-based release workflows in GitHub (branching, tagging, versioning, release notes) Build/maintain CI pipelines in GitHub Actions (or existing tooling) to produce artifacts and trigger Octopus releases Standardize deployment patterns across applications (templates, shared steps, reusable Ansible roles) Manage environment configuration and secrets in a controlled way (variable sets, permissions, auditing) Improve deployment safety: approvals, health checks, smoke tests, automated validation, and rollback strategies Support production releases, troubleshoot deployment failures, and drive root-cause analysis Maintain release documentation, runbooks, and change management practices Collaborate with developers, QA, and operations to plan releases and reduce downtime Required skills and experience Experience as DevOps / Release / Deployment Engineer supporting production deployments Strong hands-on experience with Octopus Deploy (process design, variables, multi-environment releases) Strong Ansible skills for deployment and configuration (roles, vault/secrets, troubleshooting) Strong working knowledge of GitHub (PR workflows, tagging/releases, permissions) Understanding of CI/CD concepts (artifact management, versioning, promotion between environments) Administration and troubleshooting skills on Windows and/or Linux hosts used for deployments Ability to diagnose deployment issues across app, OS, network, and configuration layers Nice to have Experience with Terraform and infrastructure provisioning Scripting: PowerShell and/or Bash Monitoring/observability basics (Prometheus/Grafana, logs) to validate releases Experience with IIS/.NET deployments, Nginx, or reverse proxies (depending on stack) Familiarity with container-based deployments (Docker/Kubernetes) Experience in managing VOIP components and protocols (SIP , FreeSwitch, OpenSIP, session border controllers) Experience with load balancing components ( F5 LTM, F5 GTM) Experience with administering AWS or Azure tenants Experience with Virtualization platforms such as VMWare or HyperV

Location: Portugal Workplace: remote About Intermedia Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE ? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER ? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back! Are you ready to make your mark? Role summary We are looking for a Deployment DevOps Engineer to own and improve application deployment processes across environments. You will build and maintain deployment pipelines primarily using Octopus Deploy , GitHub , and Ansible , ensuring releases are automated, repeatable, secure, and reliable for production. Key Responsibilities Own end-to-end release and deployment lifecycle: build → package → deploy → verify → rollback Develop and support Octopus Deploy projects, lifecycles, channels, variables, and deployment processes Implement deployment automation with Ansible (playbooks/roles, inventories, idempotent changes) Maintain Git-based release workflows in GitHub (branching, tagging, versioning, release notes) Build/maintain CI pipelines in GitHub Actions (or existing tooling) to produce artifacts and trigger Octopus releases Standardize deployment patterns across applications (templates, shared steps, reusable Ansible roles) Manage environment configuration and secrets in a controlled way (variable sets, permissions, auditing) Improve deployment safety: approvals, health checks, smoke tests, automated validation, and rollback strategies Support production releases, troubleshoot deployment failures, and drive root-cause analysis Maintain release documentation, runbooks, and change management practices Collaborate with developers, QA, and operations to plan releases and reduce downtime Required skills and experience Experience as DevOps / Release / Deployment Engineer supporting production deployments Strong hands-on experience with Octopus Deploy (process design, variables, multi-environment releases) Strong Ansible skills for deployment and configuration (roles, vault/secrets, troubleshooting) Strong working knowledge of GitHub (PR workflows, tagging/releases, permissions) Understanding of CI/CD concepts (artifact management, versioning, promotion between environments) Administration and troubleshooting skills on Windows and/or Linux hosts used for deployments Ability to diagnose deployment issues across app, OS, network, and configuration layers Nice to have Experience with Terraform and infrastructure provisioning Scripting: PowerShell and/or Bash Monitoring/observability basics (Prometheus/Grafana, logs) to validate releases Experience with IIS/.NET deployments, Nginx, or reverse proxies (depending on stack) Familiarity with container-based deployments (Docker/Kubernetes) Experience in managing VOIP components and protocols (SIP , FreeSwitch, OpenSIP, session border controllers) Experience with load balancing components ( F5 LTM, F5 GTM) Experience with administering AWS or Azure tenants Experience with Virtualization platforms such as VMWare or HyperV

Location: Portugal Workplace: remote About Intermedia: Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you. Culture at Intermedia is built on teamwork and transparency.  We hold each other accountable and always have each other’s back! Are you ready to make your mark? About the Role: Are you ready to dive into the world of DevOps and make a tangible impact? We are looking for a proactive and eager DevOps Engineer who is keen to learn, grow, and get involved in exciting tasks that keep our infrastructure running smoothly. This role is perfect for someone with a good knowledge of Kubernetes, IAC best practices and GCP. Key Responsibilities Collaborate closely with the development team to deploy and maintain application infrastructure. Assist in the development and support of tooling to streamline the deployment and maintenance of our products. Work with Kubernetes, Docker, Helm and ArgoCD to deploy applications from development through to production environments. Support both in-house and third-party applications, including handling deployments, upgrades, and troubleshooting. Write and manage automation pipelines for application deployment and maintenance. Provision and manage infrastructure using Terraform. Document processes and best practices clearly and concisely. What You Will Bring to the Role 3-5 years of experience in DevOps Engineering or a related field. Experience of cloud infrastructure primarily GCP. Experience with Linux command line and networking, particularly within Kubernetes environments. A willingness to dive into complex systems, ensuring that everything runs smoothly. A strong understanding of security best practices. Participating in on-call rotation. Bonus Skills Previous experience with tools such as Kubernetes, Elasticsearch, RabbitMQ, Postgres, Ansible, Redis, and Jenkins. An understanding of scripting languages like Bash, Python, or Go. Experience working with distributed and remote teams. Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location: Portugal Workplace: remote *ALL CANDIDATES MUST BE LOCATED IN PORTUGAL* About Intermedia: Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you. Culture at Intermedia is built on teamwork and transparency.  We hold each other accountable and always have each other’s back! Are you ready to dive into the world of DevOps and make a tangible impact? About the Role: While primarily remote , this role requires occasional visits to the office in Coimbra. We plan to open offices in Aveiro and Porto in the future. This approach gives team members the flexibility to work remotely while also coming together in the office for collaboration and teamwork. The Unite Services & Unite Integrations teams build and operate the backend platforms that power the Unite app (messenger) and integrations ecosystem. This includes: Integration APIs and microservices Multi-region Kubernetes clusters (cloud & on‑prem) CI/CD and GitOps tooling (GitHub-centric) Internal Developer Platform (IDP) components Critical shared infrastructure (RTE, Redis, Harbor, Consul, Chart Museum, API Gateway, etc.) We are looking for a Sr. DevOps Engineer, Team Lead to take over the hands‑on technical and leadership scope: owning reliability, security, and operational efficiency for Unite Services & Unite Integrations, while leading a small DevOps team. You will be the go‑to person for Kubernetes, GitHub-based CI/CD, disaster recovery, security hardening, and platform-wide DevOps practices. What you will be doing: Team Leadership & Ownership Lead and grow a small DevOps engineering team supporting Unite Services and Unite Integrations. Drive team planning and execution across operational efficiency, security, reliability, and platform maturity epics (e.g., quarterly OKRs/initiatives). Provide technical mentorship on Kubernetes, GitHub, CI/CD, and cloud infrastructure. Collaborate closely with Engineering, SRE, Security, and Ops on roadmap, incident resolution, and cross-team initiatives. Platform Operations (UST / Unite Services / Integrations) Own the operational health of Unite Services and Unite Integrations: Lead production deployments and release processes for backend services (e.g., Unite Notifications, integrations platform, Salesforce-related services). Oversee multi-environment support (DEV/QA/PROD and special environments like RTE). Kubernetes, Cloud & On‑Prem Infrastructure Operate and evolve Kubernetes clusters (cloud and on‑prem), including: Cluster upgrades and migration playbooks Ingress/Nginx and service mesh / networking changes Resource/capacity optimization (CPU throttling, scaling, etc.) Manage supporting infrastructure for Unite platforms: Redis, Consul, Harbor, Chart Museum, API gateways, message queues (e.g., RabbitMQ) Contribute to and adopt Internal Developer Platform (IDP) capabilities (e.g., API Gateway, Apache Flink management, Crossplane-based infrastructure). CI/CD, GitOps & Tooling Lead migration and consolidation of repos and pipelines to GitHub (from TFS/Azure DevOps and others). Design, implement, and maintain GitHub-based CI/CD: GitHub Actions workflows Self-hosted GitHub runners (including K8s-based and Windows runners) Versioning and branching strategies Introduce and maintain GitOps practices for infrastructure and application deployments. Automate repetitive tasks and operational workflows via scripting and infrastructure-as-code. Security, Compliance & Reliability Drive security initiative epics (e.g., Ransomware preparedness, vulnerability remediation like Redis Lua RCE, tagging in Qualys/CrowdStrike). Work with Security to design and implement: Rate limiting, WAF rules, and API protection (e.g., Cloudflare for SCIM and public APIs) Secrets management and secure configuration Define and execute disaster recovery and ransomware recovery strategies for UST / Unite Services / Integrations. Improve reliability and quality of platforms via SLIs/SLOs, operational runbooks, and post-incident improvements. Observability, Incident Management & Runbooks Own observability for Unite Services and Unite Integrations: Metrics, logs, traces (e.g., Prometheus, Grafana, ELK, etc.) Dashboards for capacity (Kubernetes CPU usage, throttling, etc.) and error budgets Lead incident response for platform issues: Triage, mitigation, communication, and follow-up actions Coordination with product/engineering teams during outages Create and maintain detailed runbooks and recovery procedures, especially for: RTE environment, K8s clusters, Harbor, Consul, Chart Museum Disaster recovery and ransomware scenarios Documentation & Process Produce and maintain clear, actionable documentation: Infrastructure design and configuration CI/CD and GitOps processes Recovery and maintenance procedures RFCs for new platform capabilities (e.g., API Gateway, Apache Flink) Contribute to process improvements in CI/CD, deployment strategies, and developer experience. Help define and maintain product maturity models for Unite Integrations and related platforms. What you will bring to the role: Technical Skills Strong background in platform / DevOps engineering for complex distributed systems. Deep understanding of infrastructure components: compute, networking, storage, DNS, certificates, load balancing, and how they interact. Kubernetes & Containers Deep knowledge of Kubernetes (cluster operations, upgrades, scaling, security, ingress, RBAC). Experience with Docker/containerization in production. Cloud & On‑Prem Solid experience with at least one major cloud provider (Azure preferred; AWS or GCP a plus). Comfort working in hybrid environments (cloud + on‑prem). CI/CD & GitHub Strong experience designing and running CI/CD pipelines. Hands-on with GitHub Actions and self-hosted runners (including scaling and security). Experience with other CI/CD tools (Azure DevOps, GitLab, ArgoCD) is a plus. Infrastructure as Code & Automation Proficiency with IaC tools (Terraform, Crossplane, Helm, etc.). Strong scripting/coding skills (e.g., Python, Go, Bash, PowerShell) to automate complex operational workflows. Config Management Experience with tools like Ansible, Chef, or similar for configuration management and automation. Observability & Monitoring Experience with Prometheus, Grafana and centralized logging stacks (e.g., ELK, Splunk or similar). Ability to build meaningful dashboards and alerts, and interpret telemetry to drive improvements. Security & Compliance Understanding of security best practices across network, infrastructure, and application layers. Experience with WAFs, rate limiting, vulnerability management tools (e.g., Qualys, CrowdStrike) is a plus. Leadership & Collaboration Proven experience leading DevOps / platform teams or being a strong technical lead. Ability to mentor engineers and raise the technical bar for the team. Experience leading small/medium-sized projects using Agile/Scrum or similar methodologies. Strong communication skills, able to translate technical constraints into clear options and decisions for stakeholders. Demonstrated ability to own outcomes: from design through implementation, rollout, and ongoing operations. Strong troubleshooting skills and calm under pressure during incidents. Nice to Have Experience defining or implementing Internal Developer Platforms. Experience with API Gateway and stream processing platforms (e.g., Apache Flink). Background in ransomware preparedness, disaster recovery planning, or business continuity for critical systems. Experience operating systems at multi-region or multi-tenant scale. Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location: Portugal Workplace: remote About Intermedia: Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you. Culture at Intermedia is built on teamwork and transparency.  We hold each other accountable and always have each other’s back! Are you ready to make your mark? About the Role: While primarily remote , this role requires occasional visits to the office in Coimbra or in Aveiro. We plan to open an office in Porto in the future. This approach gives team members the flexibility to work remotely while also coming together in the office for collaboration and teamwork. We are looking for a proactive and eager DevOps Engineer with experience in building, maintaining, and operating Linux based infrastructure at scale. This role is perfect for someone with a passion for automation and efficiency and thrives in a collaborative multi-national environment. What You’ll Be Doing Collaborate closely with fellow devops engineers and the development team to deploy and maintain application infrastructure. Assist in the development and support of tooling to streamline the deployment and maintenance of our products. Work with Github, Jenkins, and Chef to deploy applications from development through to production environments. Support both in-house and third-party applications, including handling deployments, upgrades, and troubleshooting. Build and manage automation pipelines for application deployment and maintenance. Engage in the day-to-day management of Linux servers via the command line Create monitoring dashboards and alerts in Grafana leveraging Prometheus and Alertmanager. Document processes and best practices clearly and concisely. Participate in incident solving on-call rotation. What You Will Bring to the Role 2+ years of experience in DevOps Engineering or a related field. Strong understanding of the Linux operating system and comfort working at the command line. Experience with using Chef or other configuration management tools to automate the creation and maintenance of servers and applications. Ability to design, implement, and manage CI/CD pipelines using GitHub, Github Actions, and Jenkins. Solid understanding of networking principles, including DNS, TCP/UDP, firewalls, and load balancers. A willingness to dive into both complex systems and more routine tasks, ensuring that everything runs smoothly. A foundational understanding of security best practices. Proficiency with scripting languages like Bash, Ruby, Python, or Go. Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location: United Kingdom Workplace: remote About Intermedia: Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you. Culture at Intermedia is built on teamwork and transparency.  We hold each other accountable and always have each other’s back! Are you ready to make your mark? About the Role: While primarily remote, this role may require occasional visits to the Bristol office or London. We are looking for a proactive and eager DevOps Engineer with experience in building, maintaining, and operating Linux based infrastructure at scale. This role is perfect for someone with a passion for automation and efficiency and thrives in a collaborative multi-national environment. What You’ll Be Doing Collaborate closely with fellow devops engineers and the development team to deploy and maintain application infrastructure. Assist in the development and support of tooling to streamline the deployment and maintenance of our products. Work with Github, Jenkins, and Chef to deploy applications from development through to production environments. Support both in-house and third-party applications, including handling deployments, upgrades, and troubleshooting. Build and manage automation pipelines for application deployment and maintenance. Engage in the day-to-day management of Linux servers via the command line Create monitoring dashboards and alerts in Grafana leveraging Prometheus and Alertmanager. Document processes and best practices clearly and concisely. Participate in incident solving on-call rotation. What You Will Bring to the Role 2+ years of experience in DevOps Engineering or a related field. Strong understanding of the Linux operating system and comfort working at the command line. Experience with using Chef or other configuration management tools to automate the creation and maintenance of servers and applications. Ability to design, implement, and manage CI/CD pipelines using GitHub, Github Actions, and Jenkins. Solid understanding of networking principles, including DNS, TCP/UDP, firewalls, and load balancers. A willingness to dive into both complex systems and more routine tasks, ensuring that everything runs smoothly. A foundational understanding of security best practices. Proficiency with scripting languages like Bash, Ruby, Python, or Go. Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location: United Kingdom Workplace: remote About Intermedia Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Culture at Intermedia is built on teamwork and transparency.  We hold each other accountable and always have each other’s back! Are you ready to make your mark? About the Role Intermedia has a wide portfolio of internally developed application software, ranging from web and desktop apps to lower level PBX solutions. Due to the growing demand for integrating security activities into diverse development processes, Intermedia is looking for an experienced and self-motivated Application Security Engineer to help us deliver built-in security to our products. As part of the Global Security team, you will support our company wide application security program, helping the company build secure products. You will be the voice of security for all things related to application security to our spectrum of engineering teams, guiding the architecture and execution of our SDLC throughout the enterprise. This position is an individual contributor role, reporting directly to the Manager, Application Security. What you will be doing: Perform design and architecture review of new features, suggest security requirements Collaborate with DevOps and engineering teams, advising on security features and best practices in SDLC Utilize static security scanning tools, review findings and coordinate remediation actions Perform ongoing manual security assessments Review the results of external penetration tests and communicate suggested fixes to development teams Provide on-demand support on application security topics Drive process improvement ideas Assist with vetting and intake of defects from 3rd party security researchers via our Bug Bounty program What you will bring to the role: 3 - 5 years of experience in the application security field Bachelors or Master Degree in related field of expertise Knowledge of secure coding best practices and industry standards (such as OWASP) and the ability to apply them to different programming languages Familiarity with SDLC and DevSecOps concepts and hands-on experience in implementing them Knowledge and/or hands on experience with identifying A.I. threats in a security landscape Experience in using static and dynamic security scanning tools (such as BurpSuite, ZAP, and Snyk, or other related technologies) Experience with programming languages such as Python is preferred Ability to explain application security threats and mitigation options to both developers and project managers Good communication skills in written and verbal English Experience and/or knowledge in securing applications within cloud platforms (AWS, Azure) and containerized environments (Docker, Kubernetes) Participation in CTF challenges and bug-bounty programs Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location: Georgia Workplace: remote About the Job ALL CANDIDATES MUST BE LOCATED IN GEORGIA Are you looking for a company where your voice is heard? Where you can make a real impact while working with smart, motivated people on meaningful technology? Then Intermedia is the place for you. Intermedia is a leading provider of cloud communications and collaboration technology. We are fast-paced, growth-driven, and deeply people-focused. Many of our employees have grown their careers here for 10, 15, even 20+ years — and we’re just getting started. About the Role: The Core Systems Engineer – Automation & Platform Engineering is responsible for designing, implementing, and maintaining automated infrastructure solutions in a highly available, production environment. This role focuses on improving operational efficiency, reliability, and monitoring through scripting, automation, and modern infrastructure practices. This is a remote position supporting a global environment. Key Responsibilities Design, develop, and maintain automation solutions for infrastructure and operations Create and modify scripts using Python, PowerShell, and Ansible Apply Infrastructure as Code principles to system configuration and deployment Maintain and enhance monitoring and alerting platforms (Grafana, Zabbix) Integrate systems using APIs (REST, JSON, YAML) Support virtualization platforms including VMware and Hyper-V Troubleshoot complex system and performance issues in production environments Collaborate with cross-functional teams on infrastructure projects and improvements Maintain source control using Git and contribute to CI/CD pipelines where applicable Document systems, processes, and automation workflows Skills, Knowledge and Expertise Required Qualifications Bachelor’s degree or equivalent combination of education and experience Strong experience with Linux administration Hands-on experience with Grafana, Zabbix, or similar monitoring tools Experience creating or maintaining dashboards, alerts, triggers, templates, or monitoring checks Understanding of system metrics such as CPU, memory, disk, network, services, logs, and application availability Hands-on experience with automation and scripting (PowerShell, Python, bash or one of them) Familiarity with APIs, REST, JSON, YAML, and system integration concepts Familiarity with Git or other source control tools Experience supporting production infrastructure environments Strong analytical, troubleshooting, and communication skills Ability to work independently with minimal supervision Preferred Qualifications Experience with AWX, Ansible Familiarity with containers and orchestration technologies such as Docker or Kubernetes Familiarity with CI/CD pipelines (e.g., GitLab CI) Experience with advanced monitoring platforms (VictoriaMetrics, Telegraf, ELK) Exposure to cloud platforms such as AWS or Azure Experience with virtualization platforms (VMware and/or Hyper-V and/or OLVM) Why Join Intermedia Work on automation-first, enterprise-scale infrastructure Build platforms that directly improve reliability and operational efficiency Collaborate with highly skilled, international engineering teams Grow your career in a company that promotes from within Be part of a culture built on trust, ownership, and continuous improvement Diversity, Inclusion & Equal Opportunity Intermedia is proud to be an equal opportunity employer. We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, religion, gender, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. We value diversity and are committed to creating an inclusive environment for all employees.

Location: United States Workplace: remote Product Lead – Healthcare Solutions Location: US, Remote Reports to: SVP, Product Management About You You are a healthcare technology product leader. You’ve spent years building or shaping solutions that operate inside real-world provider workflows—understanding how clinicians, front-desk staff, billing teams, and administrators actually get work done. You’ve worked in or alongside EHR, practice management, patient engagement, or healthcare IT platforms in a product leadership capacity. You’ve translated messy operational realities into clear product requirements—and shipped solutions that integrate into existing systems and deliver measurable value. You understand how independent physician practices, specialty clinics, multi-location provider groups and large healthcare orgs operate. You know where EHRs and practice management systems such as Epic, Cerner, Athenahealth, eClinicalWorks, NextGen, AdvancedMD, and others fit—and where they create friction. You have a strong point of view on how AI is transforming healthcare—not as hype, but as applied workflow automation, intelligent assistance, and operational leverage. You are comfortable going deep into integration architecture, compliance constraints, and AI-driven workflow design. You are commercially aware but product-led. You think in terms of platform scalability, extensibility, and long-term differentiation—not one-off features. You’re energized by building a vertical strategy within a product organization and shaping something that can become a category leader. Experience in Unified Communications (UCaaS) or Contact Center (CCaaS) is a strong plus. About Intermedia Intermedia is redefining customer experience for SMBs and mid-market organizations through AI-powered cloud communications and CX solutions delivered via our trusted partner ecosystem. We are building a new model for how work gets done in vertical industries—combining AI Assistants that enhance human productivity with AI Agents that automate workflows across voice, chat, messaging, and back-office processes. In healthcare, this means more than modern phone systems. It means AI-powered patient engagement, intelligent routing, automated appointment follow-ups, workflow orchestration across EHR and practice systems, and real-time assistance that increases staff throughput while preserving the human connection that care depends on. Our focus is on small- to mid-size healthcare orgs, including independent physician practices, specialty clinics, and multi-location provider groups that need enterprise-grade capabilities without enterprise complexity. We are already winning in healthcare—but we are investing to go deeper by tailoring our AI-powered communications platform to the specific workflows, compliance requirements, and operational challenges of the SMB healthcare market. This is an opportunity to shape how AI transforms healthcare communications in an underserved segment ready for meaningful innovation. About The Role We are seeking a Product Lead – Healthcare Solutions to lead the healthcare vertical within the Product organization. Reporting to the SVP of Product Management, this role is responsible for defining and driving the healthcare product strategy, roadmap priorities, and vertical platform capabilities. This is a strategic and hands-on role. You will define where and how Intermedia wins in healthcare, translate vertical needs into scalable product capabilities, and work cross-functionally to bring those capabilities to market. You will operate as the healthcare product leader—deeply embedded in product strategy, architecture direction, and execution—while influencing GTM alignment across sales, marketing, and partner channels. What You Will Be Doing Market & Vertical Strategy Define Intermedia’s healthcare product strategy with a deep understanding of provider workflows, EHR/practice management ecosystems, compliance requirements (HIPAA, HITRUST), and operational constraints. Clearly articulate where Intermedia fits in the healthcare technology stack—and where we create differentiated value. Identify high-impact AI use cases across patient engagement, care coordination, scheduling, intake, follow-ups, and administrative workflows. Develop a scalable approach to verticalization that strengthens our platform without fragmenting it. Product Leadership Own the healthcare-related product roadmap in partnership with Product Management and R&D, prioritizing initiatives that accelerate growth and deepen vertical differentiation. Define healthcare-specific platform capabilities, including AI Assists, AI Agents, workflow automation layers, and integration frameworks. Drive integrations with EHR, practice management, CRM, and telehealth systems relevant to the SMB provider space. Ensure solutions address real-world challenges in patient engagement, care coordination, compliance, and operational efficiency. Partner closely with Engineering, UX, and Architecture to ensure solutions are elegant, compliant, scalable, and extensible. Translate customer and market insights into structured product requirements and measurable outcomes. Cross-Functional Alignment & GTM Enablement Partner with Product Marketing to develop clear healthcare positioning and messaging grounded in product truth. Support the development of healthcare-specific sales enablement materials, playbooks, and competitive insights. Align with Sales and Channel teams to ensure product strategy supports scalable growth in the target provider segment. Build and maintain strategic relationships with relevant healthcare technology partners and ecosystem players. What You Will Bring to the Role 10+ years of experience in healthcare technology product leadership, ideally spanning EHR, practice management, patient engagement, or healthcare communications workflows. Deep understanding of independent physician practices, specialty clinics, and multi-location provider groups. Proven ability to translate complex healthcare workflows into shipped product capabilities and integrations. Strong grasp of AI-driven trends in healthcare, particularly around patient engagement, intelligent assistance, and operational automation. Experience leading cross-functional teams and aligning stakeholders around a vertical product strategy. Ability to engage executive stakeholders, technical buyers, clinicians, and operational leaders with credibility and clarity. Bonus Qualifications Experience bringing healthcare-specific solutions to market within a SaaS, UCaaS, or CCaaS organization. Experience integrating with leading SMB-focused EHR or practice management platforms. Familiarity with enterprise health systems is a plus, but primary experience serving independent and mid-sized provider organizations is preferred. Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities—without regard to race, gender, sexual orientation, age, disability, veteran status, or any other status protected by law. Intermedia is proud to be an Equal Opportunity Employer and we’re committed to fostering an inclusive and supportive workplace.

Location: Remote: West Coast US About Neo4j: Neo4j is the graph intelligence platform that transforms data into knowledge to power the next generation of intelligent applications and AI systems. It includes enterprise-ready knowledge graphs for accurate, explainable, and governed AI; the most comprehensive, trusted, and easy-to-deploy graph capabilities across any environment and data source; and an unmatched ecosystem trusted by 84 of the Fortune 100 and supported by the world’s largest graph community. Intelligence that works. Results that matter. Built to work everywhere and integrate with everything across every cloud for dynamic, personalized, and autonomous AI systems. We deliver quicker results, contextual knowledge, and solutions that impact customers and employees across the business. Our Vision: At Neo4j, we have always strived to help the world make sense of data. As business, society and knowledge become increasingly connected, our technology promotes innovation by helping organizations to find and understand data relationships. We created, drive and lead the graph database category, and we’re disrupting how organizations leverage their data to innovate and stay competitive. About the Role: We are seeking a driven, high-energy individual who is passionate about new business acquisition and enterprise sales. As a Senior Enterprise Account Executive, you will be responsible for executing a strategic sales plan within your assigned territory, focusing on revenue growth and new customer acquisition. This role offers the opportunity to work closely with cross-functional teams, including solution engineering (pre-sales), marketing, and professional services, to ensure customer satisfaction and long-term success. Key Responsibilities: Develop and execute a strategic territory plan targeting key organizations and applicable use cases to build a robust pipeline and achieve quarterly and annual sales objectives. Become an expert in our product offerings and industry solutions, delivering compelling demos, presentations, and proposals that clearly articulate business value. Leverage deep knowledge of the market to position our solutions as the best fit for customer needs, highlighting the advantages over competing technologies and approaches. Lead complex sales cycles with a solution-based approach, employing strategic selling strategies and tactics, including the Land & Expand model to grow accounts. Manage the full sales process from prospecting to closing, consistently securing new logos and expanding within existing accounts. Provide guidance and mentorship to Business Development Representatives (BDRs) and Field Marketing resources to align on target accounts and support pipeline development. Maintain accurate and up-to-date information within the CRM system, ensuring data integrity and adhering to forecasting guidelines. Develop strong partnerships with public cloud providers (AWS, Google, Microsoft Azure) and leverage these relationships to drive growth opportunities. What You Bring to the Role: 7+ years of proven success in enterprise software sales with a consistent track record of exceeding targets. Demonstrated experience managing complex sales processes within enterprise markets such as Data Warehousing, Business Intelligence, Data Science, AI/ML, or related fields. Proven ability to independently develop and close new client relationships while effectively managing long-term business engagements. Deep understanding of commercial open-source business models, including selling on-premise and cloud & SaaS hybrid solutions. Ability to craft and execute sales strategies tailored to specific industries, leveraging partner and Go-to-Market knowledge. Strong presentation, communication, and organizational skills with a knack for building strong business champions. Familiarity with sales methodologies such as MEDDIC, SPIN, or Challenger Sales, and experience working in a fast-paced, competitive market. Experience collaborating with cross-functional teams to deliver on customer expectations, including Pre-Sales, Marketing, Customer Success, and Field Engineering resources. Proven ability to build and nurture relationships with key decision-makers, including CTOs, IT leaders, and technical end users, while collaborating with Solution Architects, Professional Services, and Channel Partners. Preferred Qualifications: Experience selling complex technical solutions into enterprise markets, with a focus on subscription-based models and cloud deployments. Knowledge of graph technology, data management tools, or other advanced data-driven technologies. A Bachelor’s degree in a relevant field and proficiency in standard corporate productivity tools (Google Docs, Salesforce, MS Office). The annual on target earnings range for this position based in the United States is listed below. This range is an estimate, and the actual on target earnings may vary based on Neo4j’s compensation practices, job related skills, depth of experience, relevant certifications and trainings, in addition to geographic location. Based on the factors above, Neo4j utilizes the full width of the range. In addition to the range below, US employees are eligible for a stock option grant and certain roles are eligible for an annual bonus. Employees in this position are also eligible to participate in the Company’s standard benefit programs, which currently include the following: medical, dental, and vision benefits, 401(k), paid time off, and certain leaves of absence. Annual On Target Earnings Range $270,000 — $320,000 USD Why Join Neo4j? Neo4j is, without question, the most popular graph intelligence platform in the world. We have customers in every industry globally, and our products are a proven product/market fit. Joining our team is an opportunity to shape the future of data and analytics. Below are just a few exciting facts about Neo4j. Neo4j is one of the fastest-scaling technology companies in this industry. It recently surpassed $200M in annual recurring revenue (ARR), doubling its ARR over the past three years. Raised the biggest funding round in database history ($325M Series F). Backed by world-class investors like Eurazeo, GV (formerly Google Ventures), and Inovia Capital, Neo4j has raised over $600M in funding and is currently valued at over $2Bn. This puts Neo4j among the most well-funded database companies in history. 84% of the Fortune 100 and 58% of the Fortune 500 use Neo4j. Examples include Boston Scientific , BT Group , Caterpillar , Cisco , Comcast , Department for Education UK , eBay , NBC News , Novo Nordisk , Worldline , and others . Co-founder and CEO Emil Eifrem has built an amazing culture that prides itself on relationships, inclusiveness, innovation, and customer success. Countless industry awards . Massive enterprises and individual developers/data scientists love Neo4j. A strong sense of community and ecosystem is built around the platform. A recent Forrester Total Economic Impact™ Study cited Neo4j as delivering 417% ROI to customers. Research shows that members of underrepresented communities are less likely to apply for jobs when they don’t meet all the qualifications. If this is part of the reason you hesitate to apply, we’d encourage you to reconsider and give us the opportunity to review your application. At Neo4j, we are committed to building awareness and helping to improve these issues. One of our central objectives is to provide an inclusive, diverse, and equitable workplace for everyone to develop their potential and have a positive, career-defining experience. We look forward to receiving your application. Neo4j Values: Neo4j is a Silicon Valley company with a Swedish soul. We foster collaboration and each of us is empowered to contribute and put our innovative stamp on projects. We hire candidates who reflect the following Neo4j core values: (we)-[:VALUE]->(relationships) (we)-[:FOCUS_ON]->(userSuccess) (we)-[:THRIVE_IN]->(:Culture {type: [‘Open’, ‘Inclusive’]}) (we)-[:ASSUME]->(:Intent {direction:’Positive’}) (we)-[:WELCOME]->(:Discussions {nature: ‘IntellectuallyHonest’}) (we)-[:DELIVER_ON]->(ourCommitments) Neo4j is committed to protecting and respecting your privacy. Please read the privacy notice regarding Neo4j's recruitment process to understand how we will handle the personal data that you provide. More information at www.neo4j.com . ©2026 Neo4j, Inc., Neo Technology®, Neo4j®, Cypher®, Neo4j Bloom™, Neo4j Graph Data Science Library™, Neo4j® Aura™, and Neo4j® AuraDB™ are registered trademarks or a trademark of Neo4j, Inc. All other marks are owned by their respective companies.

Location: Evanston, Illinois Child Care Center Director (Head of School) Guidepost Montessori · Evanston, IL · Full-time, on-site · $90,000–$100,000 + bonus Picture a classroom of children pouring their own water, setting their own tables, and choosing their own work, calmly and on purpose. That’s an ordinary morning at a Guidepost school. We’re looking for a leader to make it happen every day at our Evanston campus, and to grow with us as we bring it to more families. As Center Director, you’ll run the whole school: enrollment, staffing, families, licensing, and the quality of every classroom. You’ll report to our [Regional Director] and work alongside directors across our network. You won’t be figuring it out alone. If you’ve run a child care center or preschool and want to lead one where the program comes first, we’d like to talk. You don’t need Montessori experience to start. We’ll train you. Why Guidepost We believe young children can do far more than most programs assume. Montessori classrooms give them real work, real independence, and real responsibility, and the results are visible every day. Guidepost is a network of 60+ schools working to make that kind of early education available to many more families. For you, that means two things a stand-alone center can’t offer: Support. Training, program, and operations teams who help you solve problems, and a network of school leaders who share what works. Somewhere to go next. Our directors grow into regional and network leadership roles. Here, the next step is part of the plan. What you’ll own Enrollment and retention. Fill the school and keep families with us. You’ll lead tours and admissions with your Assistant Director and turn families into fans who refer their friends. Your team. Hire, coach, and keep great teachers. Keep classrooms fully staffed and in ratio, and manage schedules and labor cost. Over time, build up your Assistant Director and lead teachers so they can grow too. Program quality. Make sure every classroom meets our Montessori quality standard, with hands-on support from our training and programs team. Licensing and safety. Keep the center in compliance with Illinois DCFS licensing standards, lead inspections, and keep records current. Culture and community. Build a team people want to stay on and a parent community families recommend. Where this role can lead Running one strong school is the foundation, and it’s also the way into multi-site leadership. Once you’ve got Evanston running well, you can get hands-on experience across more than one campus: Work on regional projects with your Regional Director, such as enrollment campaigns, hiring pushes, and new process rollouts. Support nearby campuses during leadership transitions, openings, or busy enrollment seasons. Mentor new directors as they join the network and learn the Guidepost model. Learn how a region runs , including multi-school budgets, staffing, and performance, from leaders who do it every day. Directors who build that track record are first in line for Area Director, Regional Director, and network leadership roles as we grow. What you bring Meets Illinois DCFS child care center director qualifications ( 89 Ill. Admin. Code 407.130 ) 2–3+ years leading a licensed child care center, preschool, or early childhood program as a director, assistant director, or program director A track record of growing enrollment and keeping staff Clear, warm communication with families and staff Good judgment when you have to decide quickly with incomplete information Ambition to grow beyond a single site, and the follow-through to earn it Real openness to Montessori: curious, willing to learn, and excited about children’s independence Nice to have Montessori credential (AMI, AMS, or MACTE-accredited) or Montessori classroom experience Early childhood classroom teaching experience Experience with a multi-site child care operator What we offer $90,000–$100,000 base plus a performance bonus 75% tuition discount for up to two children at any Guidepost school (ages 3 months to 6 years) Health, dental, and vision insurance Paid time off and paid holidays Montessori training and ongoing professional development, fully supported A network of fellow school leaders who share what works A real path into regional and network leadership, with multi-site exposure along the way Ready to lead a school you’d be proud to send your own kids to? Apply today. We’d love to hear what you’ve built and where you want to go next. Guidepost Global Education and Guidepost Montessori are committed to a policy of Equal Employment Opportunity (EEO). We will not discriminate on the basis of age, sex, race, color, creed, religion, ethnicity, sexual orientation, gender identity, gender expression, national origin, alienage or citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under applicable federal, state or local laws, regulations or ordinances. Our leadership is dedicated to ensuring the fulfillment of this policy. When requested, we are committed to reasonably accommodate employees and applicants with disabilities or special needs that may require an accommodation.

Location: Annapolis, MD Position Objective: Coordinates the activities of the nursing service and other departments; provides clinical expertise and oversees management activities during his/her shift in consultation with the Unit Manager/Director for that unit, when appropriate. Provides direction for problem solving in nursing and in other departments during the absence of their supervisor. This individual will provide direct and indirect patient care and may have to rotate various shifts within a 24-hour period. Essential Job Duties: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Directs hospital operations on assigned shifts by maintaining effective working relationships with and between departments. Ensures that staffing coincides with patient census and acuity. Enters assignments, call outs, and cancellations for the Flex Nursing Unit in the electronic scheduling system. Effectively implements the nursing process based on the Staff Nurse job description to provide care to patients. Demonstrates competency to provide age related care specific to the patient populations of the initiative Participates in compliance and implements AAMC policies and procedures. Acts as a role model to support the vision and mission of AAMC through behaviors that foster professionalism, empowerment, teamwork, productivity, and customer satisfaction. Directs patient care delivery in all nursing units by utilizing supervisory and leadership skills. Serves as a liaison between patients, family, staff, and professional staff in clinical and administrative situations when indicated. Attends mandatory departmental meetings, pertinent hospital in-services, and continues to develop their leadership skills through continuing education. Educational/Experience Requirements: Required Minimum Education : Bachelors Degree or equivalent work experience Preferred Experience :  Critical Care and Med/Surg background. Required Minimum Experience : Three years of active nursing experience in an acute care setting with one-year progressive charge/supervisor responsibilities. Maintains current skills validation as required by the Department of Nursing. Demonstrates the knowledge of principles of Growth and Development over the Lifespan. Skills & Abilities Required: Proficiency in Microsoft Word, Outlook and Excel. Strong interpersonal skills required to communicate with various departments and staff members. Required License/Certifications: Required License: Registered Nurse Required Certification: American Heart Association Health Care Provider BLS (CPR), and ACLS certification. Working Conditions, Equipment, Physical Demands: Medium work. Exerting up to 100 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move object. There is reasonable expectation that employees in this position will be exposed to blood-borne pathogens. Pay Range $46.10 — $62.51 USD Luminis Health Benefits Overview: •    Medical, Dental, and Vision Insurance •    Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year) •    Paid Time Off •    Tuition Assistance Benefits •    Employee Referral Bonus Program •    Paid Holidays, Disability, and Life/AD&D for full-time employees •    Wellness Programs •    Employee Assistance Programs and more *Benefit offerings based on employment status Opt-in for text notifications! Luminis Health's two-way SMS texting platform lets you receive notifications and messages from our Talent Acquisition team directly on your phone. To enable this feature, select "yes" when asked to "opt-in to receive text messages" and to "Receive updates from a recruiter about this job via SMS" when completing your application. Once you are opted in, you can easily opt-out at any time. Standard text messaging rates may apply based on the candidate's mobile carrier plan. Luminis Health is not responsible for any charges incurred by the recipient. Candidates are encouraged to review their mobile carrier's plan for applicable text messaging rates and usage charges.

Location: United States About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D. The role Transport Back Office Specialist Employment Type: Full-Time Experience: 2+ Years Required About the Role The Transport Back Office Specialist provides essential administrative and operational support to the transport team. The role is centred around processing invoices from carriers and vendors, managing their approval flow in ZIP, maintaining shipment and financial documentation, and keeping shipment statuses up to date in relevant systems. The specialist is expected to be organized, detail-oriented, and proactive in following up on outstanding items to ensure nothing falls through the cracks. Key Responsibilities Invoice Processing & Payment Follow-Up • Receive and process invoices from carriers, freight forwarders, customs brokers, and other transport vendors. • Enter invoices into ZIP accurately, ensuring correct coding, cost allocation, and supporting documentation. • Track invoice approval status in ZIP and proactively follow up with internal approvers to keep the process moving. • Liaise with the finance and accounting teams to ensure approved invoices are paid on time. • Investigate and resolve discrepancies between invoices and agreed rates or contracts, escalating complex cases to the Transport Manager as needed. • Maintain an up-to-date log of outstanding invoices and payment statuses, flagging overdue items. Document Management & Filing • Collect, organise, and file all transport-related documentation, including invoices, proof of delivery, customs documents, shipping instructions, and carrier correspondence. • Ensure documents are stored accurately in the relevant systems (TMS, Jira, shared drives, or equivalent) and are readily accessible for audit or operational review. • Maintain documentation standards and naming conventions to support compliance and internal audit requirements. • Support the team during audits or compliance reviews by retrieving and compiling required records. Shipment Status Updates • Monitor active shipments and update shipment statuses in the relevant tracking systems (TMS, Jira, or equivalent) based on information received from carriers and the transport team. • Flag delays, exceptions, or missing updates to the responsible Transport Specialist or Manager. • Ensure shipment records are complete and accurate from booking through to final delivery confirmation. • Coordinate with carriers and vendors to obtain status updates or missing documentation where needed. Administrative Support to the Transport Team • Provide general administrative support to the transport team, including preparation of reports, data entry, and correspondence with external partners. • Assist in maintaining vendor contact lists, rate cards, and contract reference documents. • Support the onboarding of new carriers or vendors by collecting required documentation and setting them up in relevant systems. • Identify recurring administrative bottlenecks and suggest process improvements to increase efficiency. Requirements • 2+ years of experience in a logistics, transport, or supply chain back-office or administrative role. • Hands-on experience processing invoices and managing payment workflows, ideally using ZIP or a similar accounts payable or procurement platform. • Familiarity with transport management systems (TMS), Jira, or similar tools used for shipment tracking and documentation. • Strong organizational skills and attention to detail — able to manage multiple open items simultaneously without losing track. • Proactive follow-up skills; comfortable chasing approvers, vendors, and carriers to keep processes on schedule. • Good understanding of transport and freight documentation (invoices, PODs, customs paperwork, etc.). • Proficient in Microsoft Excel or Google Sheets for tracking, reporting, and data management. • Clear written communication skills in English; able to correspond professionally with internal teams and external partners. • Ability to work independently and manage own workload with minimal supervision. Nice to Have • Experience supporting international freight operations, including familiarity with customs documentation. • Background in a technology, data center, or hardware logistics environment. • Experience with ERP systems (SAP, Oracle, NetSuite, or similar) in a logistics context Pay Transparency We offer competitive compensation and benefits packages. Actual compensation will be determined based on job-related factors, including experience, skills, qualifications, the level at which the candidate is hired, and geographic location, consistent with applicable law. Base Compensation Range $80,000 — $90,000 USD Benefits & Perks: Competitive compensation Career growth and learning opportunities Flexibility and ownership Collaborative and innovative culture Opportunity to work on impactful AI projects International environment and talented teams What's it like to work at Nebius: Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI Equal Opportunity Statement: Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law. Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire. If you need accommodations during the application process, please let us know.

Location: United States (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. The Opportunity: As a Manager of Solutions Engineering for Commercial at Grafana Labs, you will be responsible for all aspects of building and managing a team of high-performing Solution Engineers. You will own the regional build-out with your sales leader counterparts, adopting existing OSS Specific GTM strategies and developing new ones as needed. You’ll work with your Customer Experience counterparts to ensure that your customers are successful after the sale, in their adoption and roll-out of Grafana products through professional services, support, training, and customer success. You’ll work with marketing to drive community and adoption programs in the region designed to broaden the adoption of both OSS and commercial/cloud versions of our products. You’ll also work closely with Product Management and Engineering to ensure that we are constantly delivering value to our customers by influencing the roadmap, based on your customers and team feedback, as well as leveraging your own experience in the Monitoring and Observability space. All of this will be required for you to hit and then exceed your region's financial targets and ultimately, our company's goals. Your impact will be felt globally when the job is done well. What You’ll Be Doing: Attract, recruit, ramp, and mentor a team of great Presales SE’s from diverse backgrounds and experiences. Get the best out of your team with a coaching mindset and lead from the front approach.  Adopting a player/coach mentality will be critical here, ensuring that you balance your field responsibilities with the needs of your team. This role requires you to lead from the front! Executive sponsorship of key accounts in the region will be key to your success.  The right candidate will be a thought leader to customers and internally within Grafana Labs. Direct the bulk of your day-to-day work based on guidance and goals from your leadership, owning the planning, actions and outcomes of the region. Partner with Sales leadership on top of funnel programs, marketing initiatives and community/company events to drive awareness of Grafana’s brand and the problems we help solve. Understanding your key customers’ strategies for adoption of Grafana technologies and developing programs and collateral to enable them to be successful. Ensure that your customers’ requirements are being met with our product through partnership with Product Management and Engineering Own and report on the quarter over quarter cadence of your team while they help prospects evaluate our software with discovery, demonstrations, key stakeholder interviews, workshops and technical validation, including POVs and Mutual Account Plans Own your teams PG plan in partnership with your sales and sales leader counterparts, helping build pipeline for new logo targets What Makes You a Great Fit: Located on the West Coast 5+ years in the high tech industry having held roles such as Developer, Sales Engineer/Architect, Manager, etc. Direct experience mentoring, developing people and managing performance over time. Experience in Open Source selling or Cloud first/Product led sales go to market motion a big plus. Direct experience implementing and/or executing a formal sales methodology,  Command of the Message, qualification frameworks like MEDDPICC. Direct experience selling monitoring/data/visualization products. Direct experience in DevOps (IaC, CI/CD, GitHub Actions, etc) a plus Proven ability to own a book of business, direct your own and your team's work and initiatives to exceed your quarterly targets. Proven ability to work with sales leader counterparts Compensation & Rewards In the US, the OTE (On-Target Earnings) compensation range for this role is $234,000 - $278,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .

Location: New York, New York, United States About Wheely Wheely is redefining premium transportation across major cities in Europe, the US, and the Middle East. We blend cutting-edge technology with the craft of five-star chauffeuring to deliver an experience trusted by more than 100,000 active riders and 1,200 corporate accounts. We’re a profitable, fast-growing scale-up with $43M raised and over $100M in annual revenue. Having recently launched in New York City, we’re expanding rapidly across the US and EMEA. If you take pride in your craft and want to help shape the next chapter of our growth, we'd love to hear from you. About The Role As part of the Quality team in New York, reporting directly to the General Manager, you will be responsible for assessing the quality of the services provided by Wheely Chauffeurs across NYC. A successful candidate will act as a Mystery Shopper, taking ownership of service quality and ensuring that every journey consistently delivers an exceptional, luxury experience that exceeds customer expectations. Responsibilities Assess chauffeurs against Wheely Standards through regular mystery shops across New York City. Deliver constructive, on-the-spot coaching to chauffeurs, fostering a culture of continuous improvement and accountability. Uphold Wheely's high standards of customer experience by ensuring every chauffeur interaction consistently meets our expectations. Act decisively and follow established protocols when addressing service quality issues, including blocking chauffeurs who fail a quality assessment where necessary. Use the QC tool to provide detailed, accurate and consistent documentation following each inspection. Identify recurring issues and contribute insights to continuously improve Wheely Standards, training and service delivery based on observations and feedback gathered during inspections. Oversee operations at key locations, including airports, train stations and major events. This may involve advising on the ideal passenger experience, selecting appropriate in-app pick-up and drop-off points, and coordinating on-site security where applicable. Requirements You are someone who takes personal pride in high standards and believes luxury is delivered through consistency, discipline and attention to detail . 2+ years of experience in a customer-facing luxury environment, such as five-star hospitality, premium or private aviation, luxury services or high-end retail. Experience working in environments where service quality is measured, audited and non-negotiable. Proven ability to coach, influence and challenge others while maintaining trust and credibility. Excellent attention to detail, with the confidence to identify shortcomings and take action when standards are not met. Passion for luxury vehicles and knowledge of their specifications is a plus. Experience driving in New York City is a plus. Flexibility to work from the office and conduct mystery shops across New York City, including evenings and weekends when required. What We Offer Base salary of $65,000–$85,000 per year, plus equity in a high-growth startup. Comprehensive benefits package, including health coverage and other benefits designed to support your wellbeing. Monthly credit for journeys with Wheely, allowing you to experience our service as a passenger and stay closely connected to the product. Professional development support, including subsidies for relevant training and learning. Candidates must be authorised to work in the United States without the need for visa sponsorship, now or in the future. All of your personal information will be collected stored and processed in accordance with Wheely’s Candidate Privacy Notice

Location: Hybrid About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations Austin | Denver | San Francisco | New York About the Role As an FDE, you'll work as a hands-on, consultative build partner to a portfolio of Cloudflare's most strategic customers — companies building complex, ambitious applications on our developer platform. You'll work shoulder-to-shoulder with their engineering teams to shape architecture, prototype alongside them, review code, and unblock the hard technical problems that stand between them and production — so they can build faster and scale further on Cloudflare. This is a one-to-many motion. Rather than embedding full-time with a single account, you'll work in parallel, bringing patterns, reference implementations, lessons learned from across your portfolio to every customer you work with. Customers come to us building on the developer platform, but when we engage we support the full breadth of the Cloudflare platform. You operate as a technical force multiplier — helping customers ship, raising the quality of what they build, and surfacing real-world product insights back to Cloudflare's Product and Engineering teams. What you'll do Act as the hands-on technical build partner across a portfolio of strategic customers building on the Cloudflare platform, driving each engagement forward from idea to launch. Shape scalable, resilient architectures on Cloudflare and guide customers on the design decisions that matter — before they become bottlenecks. Hands-on development alongside customer teams to prototype, configure, and build reference implementations that demonstrate the right way to solve a problem on Cloudflare. Review customer code and share the best practices that raise the quality, performance, and security of what they build. Diagnose and resolve hard technical problems across the stack, removing the blockers between customers and a successful launch. Write reference code, samples, and technical guidance that customers can learn from, build on, and reuse. Support the full breadth of the Cloudflare platform when engaged — from Workers, storage (KV, R2, D1), and Durable Objects to AI (Workers AI, AI Gateway, Vectorize), security, networking, and observability. Join Customer Engineering rituals — design reviews, planning sessions, and technical working sessions. Surface real-world edge cases, friction, and product gaps directly to Cloudflare's Product and Engineering teams to shape the product roadmap. Establish and maintain trusted technical relationships with customer engineers and technical leaders (Staff+ engineers, Directors, and VPs). Identify opportunities to accelerate the adoption of Cloudflare services, unlocking new capabilities across each customer's tech stack. Desirable Skills, Knowledge, and Experience At Cloudflare, we know that great candidates come from diverse backgrounds with non-linear paths. You don’t need to tick every single box to be right for this role. If you are excited about building a better Internet and ready to make an impact, please apply. Proven Engineering Pedigree: 7+ years of professional software engineering experience, including time in a customer-facing engineering role — such as forward deployed, solutions or sales engineering, professional services, or developer relations — where you worked hands-on with external engineering teams. You are a builder at heart, with a track record of delivering production-grade systems, not just advising on them. Languages : You are experienced with modern languages like TypeScript, Rust, and Go. Active Practitioner : You have a "ship-first" mentality and maintain a high velocity, staying current with modern frameworks, languages, and deployment patterns. Full-Stack Architectural Depth : Broad technical fluency across the entire stack — from frontend performance and backend logic to data/storage and distributed infrastructure. Production Maturity : You've owned mission-critical services with real-world users. You understand production rigor, the urgency of incident response, and the architectural discipline required to run highly available systems. AI-Native Development: You have integrated AI-augmented workflows (e.g., Windsurf, OpenCode) into your daily development cycle to accelerate prototyping and delivery. Systems Design & Strategic Thinking: Ability to decompose complex business requirements into scalable, resilient technical architectures. You can visualize the "big picture" without losing sight of the implementation details. Cloud Ecosystem Fluency: Deep experience with at least one major cloud provider (AWS, GCP, or Azure), including an understanding of serverless, networking, and security primitives. High Agency & Navigating Ambiguity: You are a self-starter who thrives in "zero-to-one" environments. You don't wait for a ticket; you identify the problem and own the solution from end-to-end. Executive Presence: Comfortable engaging in high-stakes technical and strategic discussions with VP-level stakeholders, with the ability to translate complex engineering trade-offs into business impact. Bonus Points Direct experience building on Cloudflare Workers, or the broader Cloudflare Developer Platform. A visible public profile, including open-source contributions, technical blogging, or speaking engagements at industry conferences. Compensation Compensation may be adjusted depending on work location. For Bay Area based hires: Estimated annual salary of $244,000 - $290,000 For New York based hires: Estimated annual salary of $234,000 - $280,000 For Colorado based hires: Estimated annual salary of $212,000 - $255,000 Commissions: This role is eligible to earn incentive compensation under Cloudflare’s Sales Compensation Plan. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan. Equity This role is eligible to participate in Cloudflare’s equity plan. Applications will be accepted until January 15th, 2027. Benefits Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. Health & Welfare Benefits Medical/Rx Insurance Dental Insurance Vision Insurance Flexible Spending Accounts Commuter Spending Accounts Fertility & Family Forming Benefits On-demand mental health support and Employee Assistance Program Global Travel Medical Insurance Financial Benefits Short and Long Term Disability Insurance Life & Accident Insurance 401(k) Retirement Savings Plan Employee Stock Participation Plan Time Off Flexible paid time off covering vacation and sick leave Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Location: New York, New York, United States About Wheely Wheely is redefining premium transportation across major cities in Europe, the US, and the Middle East. We blend cutting-edge technology with the craft of five-star chauffeuring to deliver an experience trusted by more than 100,000 active riders and 1,200 corporate accounts. We’re a profitable, fast-growing scale-up with $43M raised and over $100M in annual revenue. Having recently launched in New York City, we’re expanding rapidly across the US and EMEA. If you take pride in your craft and want to help shape the next chapter of our growth, we'd love to hear from you. About The Role Wheely is seeking a motivated and detail-oriented Operations Associate to join our team in New York City , focusing on Chauffeur Acquisition . In this role, you will own the end-to-end acquisition funnel, from the initial chauffeur sign-up to their first journey with Wheely. Additionally, you will collaborate with cross-functional teams to enhance the overall chauffeur experience and act as a representative and spokesperson for Wheely, fostering positive relationships within our chauffeur community. Responsibilities Manage the entire acquisition process from chauffeur sign-up to their first journey Source and qualify chauffeur leads, building a robust acquisition pipeline Convert qualified leads through calls, emails, and in-person meetings Collaborate with cross-functional teams to continuously improve the overall chauffeur experience Act as a representative and spokesperson for Wheely, fostering positive relationships with our chauffeur community Requirements Experience in an operational and customer-facing role, preferably within a fast-paced environment Strong problem-solving skills with a proven track record of delivering creative solutions Ability to prioritize multiple tasks effectively in a dynamic work environment Excellent analytical skills to assess and improve chauffeur acquisition metrics Exceptional communication skills with a focus on clarity, structure, and ownership Availability to work at the New York Wheely Academy five days a week What We Offer Base salary of $65k-75k per year, plus equity in a high-growth scale-up. Comprehensive benefits package, including health coverage and other benefits designed to support your wellbeing. Monthly credit for journeys with Wheely, allowing you to experience our service as a passenger and stay closely connected to the product Professional development support, including subsidies for relevant training and learning. Candidates must be authorised to work in the United States without the need for visa sponsorship, now or in the future. All of your personal information will be collected stored and processed in accordance with Wheely’s Candidate Privacy Notice

Location: Abu Dhabi, United Arab Emirates Workplace: remote You will lead analytics for the Services cluster — the set of domains that protect trust, safety, and quality across every interaction on our platform. This is where the integrity of the marketplace is safeguarded and where millions of passengers and drivers experience inDrive as a safe and reliable place to be. Your teams will span five closely connected areas: Watchdocs (driver document verification and work with the compliance base), Trust & Safety (everything related to trust and safety in rides — incidents and safety features), Customer Support (both the product tooling for handling user requests and the automation of that work, plus WFM analytics of support agents' performance), Customer Experience (Voice-of-the-Customer feedback and connecting satisfaction metrics such as CSAT/DSAT to business metrics), and Antifraud (protecting rides, transactions, ratings, and more from abuse across inDrive). You will build and manage a team that partners closely with product, operations, support, and compliance to turn a large volume of behavioral, operational, and feedback signals into decisions that reduce risk and improve experience at the same time. From detecting and quantifying fraud across rides and transactions, to measuring the real business impact of safety features and support automation, to linking customer-feedback metrics (CSAT/DSAT) with core business outcomes — your work will define how the company balances protection, cost, and user satisfaction. In this role, you will act as a strategic partner to product and business leaders, as well as to Trust & Safety and Compliance stakeholders — shaping the analytics agenda for the Services cluster, defending its strategy in front of senior leadership, and building scalable processes, metrics, and standards that make trust and safety measurable across the whole platform. Key Responsibilities Own the analytics strategy and roadmap for the Services cluster (Watchdocs, Trust & Safety, Customer Support, CX, Antifraud), align it with company-level priorities, and defend it in front of senior leadership Build, grow, and develop a team of 11+ (analysts) — hiring, mentoring, and setting quality standards across the cluster Lead Antifraud analytics : detect and quantify fraudulent behavior across rides, transactions, and ratings; evaluate the effectiveness of anti-fraud rules and models and their trade-off with false positives Drive Trust & Safety analytics : measure incident rates, evaluate the impact of safety features, and help prioritize initiatives that reduce risk for passengers and drivers Oversee Customer Support analytics : assess support tooling and automation effectiveness, contact-rate drivers, resolution quality, and WFM analytics for agent capacity and performance Lead CX analytics : connect Voice-of-the-Customer metrics (CSAT/DSAT) to business outcomes such as retention and revenue, and turn feedback into prioritized product and operational actions Guide Watchdocs analytics : the document-verification funnel, compliance coverage, and the balance between compliance rigor and a smooth driver onboarding experience Define and standardize metrics, definitions, and monitoring across the cluster; ensure data quality in partnership with DWH, DS, and Engineering Establish best practices in experimentation (A/B testing), causal inference, forecasting, and effect measurement across the team Partner cross-functionally at the company level (Product & Tech & Business, DWH, DS, Engineering) and act as a trusted advisor to Head / Director / C-suite stakeholders Skills, Knowledge and Expertise 6+ years of experience in data or product analytics, preferably in tech, ride-hailing, marketplace, or platform businesses 2+ years of people management, leading teams of 10+ people, including other managers or team leads Strong expertise in SQL and Python (or R), with a solid foundation in statistics and experimentation (A/B testing, causal inference) Proven ability to translate large volumes of behavioral, operational, and feedback data into decisions that balance risk, cost, and user experience Experience partnering with senior stakeholders (Head / Director / C-suite) and forming and defending strategy at the company level Proficiency in BI tools (Tableau, Looker, Redash, or similar) Strong communication skills and the ability to present complex findings clearly to both technical and non-technical audiences English proficiency at B2 or higher for international collaboration Nice to Have Hands-on experience in one of the Services domains — Trust & Safety, Antifraud, Customer Support / WFM, CX / Voice-of-the-Customer, or compliance Experience with fraud / risk modeling, anomaly detection, or safety analytics Familiarity with text / sentiment analysis for customer-feedback data Experience scaling analytics across multiple countries and verticals Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries Develop your professional skills with access to mentoring, career consulting, and learning programs Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects Work alongside people who take initiative, speak openly, and challenge themselves to grow Improve your language skills through co-financed courses and internal speaking clubs Final benefits may vary depending on the location.