Location: London, England; Remote, Europe; Remote, Asia; Remote, US
Workplace: remote
About us
Aave Labs began with a simple question: how do we make financial services like borrowing, saving, and earning more accessible globally?
We built the Aave Protocol, now the world’s largest and most trusted onchain lending market, connecting decentralized finance with individuals, traditional finance, and fintech.
Today, we build trusted, high-quality products that expand access to lending, credit, and savings globally
Our culture
We build trusted products that help people access and discover economic opportunities.
We hold a high bar for quality and craftsmanship. No detail is too small. Trust depends on it.
We’re a global team building products people can actually use, turning complex technology into something simple and reliable.
We stay aligned, move quickly, and think long term, while keeping teams lean and focused on impact.
About the Role
Aave is looking for a Protocol Security Researcher to help build its internal protocol security function.
The role sits at the intersection of smart contract security, protocol design, adversarial research, and AI-assisted review. You will help assess major protocol changes before deployment, maintain security context across Aave’s deployed systems, and reason about the risks introduced by critical dependencies, integrations, and Aave-adjacent infrastructure.
This is not a narrow audit role. The goal is to improve Aave’s ability to understand and reduce protocol risk continuously.
How you can make an impact:
Review major Aave protocol changes before external audit or deployment
Perform attacker-driven analysis of smart contracts, protocol mechanisms, and integrations
Participate in design and architecture discussions early enough to influence security-relevant decisions
Identify risks in Aave-adjacent systems, including assets, bridges, oracles, adapters, and critical dependencies
Contribute to AI-assisted security tooling and evaluate its effectiveness in real review workflows
Turn review findings into reusable knowledge, invariants, assumptions, and testing or monitoring ideas
Work with monitoring and incident response teams when review findings imply operational detection or response needs
Collaborate with external auditors by helping define scope, known risks, and areas of concern
Let's connect if you have:
5+ years of relevant security experience
Strong smart contract security background
Ability to independently review complex codebases and reason about protocol-level failure modes
Attacker mindset: you can move from “this looks wrong” to “this is how it could be exploited”
Strong understanding of DeFi mechanisms, including lending, liquidations, accounting, oracles, collateral, governance, and integrations
Evidence that you are actively using AI to improve security research, review quality, or review throughput
Clear written communication: you can explain risk, impact, uncertainty, and trade-offs to engineers and non-security stakeholders
Good judgment about severity, exploitability, and when a finding matters
Nice to haves:
Experience with formal methods, fuzzing, invariant testing, or custom security tooling
Experience building internal tools for security review, code understanding, or knowledge management
Experience working with external audit firms or leading audit engagements
Familiarity with governance payloads, upgrade systems, permissioning, and incident response
Open-source security research, published findings, CTFs, bug bounties, or prior public vulnerability research
Haven’t quite met all the criteria? Let’s not miss out on the chance to speak. Whilst you might not meet every single requirement, you might bring other, more exciting skills to the companies!
Equal opportunities statement:
Aave Labs celebrates diversity and views each and every team member as a separate individual with their own unique identity. No matter your race, religion, gender, ethnicity, age, disability, sexual orientation or even the wallet you use, we welcome you at Aave Labs. As an equal opportunities employer, we take accountability and believe in everyone's potential to build, create and inspire changes. With a mission to build a diverse workforce, we are proud to foster a working environment in which everyone can feel safe and valued for who they are.
УдалённоLondon, England; Remote, Europe; Remote, Asia; Remote, US
Location: Remote - European Region
Workplace: hybrid
Coinspaid Dev is the engineering brand behind the technology, infrastructure, and R&D expertise built within Coinspaid. With more than 120 engineersand over 11 years of industry experience, Coinspaid Dev brings together software engineering, infrastructure, security and R&D teams with experience building distributed systems and blockchain infrastructure operating across more than 20 blockchain networks.
Coinspaid Dev emerges as an independent engineering brand with a straightforward mission: to advance blockchain infrastructure engineering and contribute practical expertise back to the industry. The structure is new. The experience behind it is not.
Responsibilities
Own the product strategy and roadmap for an institutional crypto infrastructure business, working closely with the Founder and leadership team.
Act as a strong product and market counterpart to the Founder: challenge assumptions, develop independent points of view, and support product decisions with market evidence, customer insights, and data.
Identify opportunities, move fast to test them, launch what works, skip what doesn't
Lead products from 0→1 — from identifying the market problem and defining the proposition through MVP, first customers, commercial launch, and iteration.
Translate complex technical infrastructure into products that solve real institutional customer needs and have a clear commercial model.
Make informed product and architecture trade-offs involving technologies such as MPC, multi-signature, HSM, private key management, and blockchain infrastructure.
Develop a strong understanding of the competitive landscape across custody technology providers, regulated custodians, prime brokers, liquidity providers, and institutional trading infrastructure.
Own the commercial side of product decisions, including pricing, revenue models, unit economics, market sizing, and business cases for new products.
Work closely with enterprise customers and commercial teams to understand institutional requirements, validate product-market fit, and support complex sales and integration cycles.
Incorporate regulatory and compliance requirements into product architecture, workflows, customer experience, operating models, and go-to-market strategy.
Build the initial product team and operating model, including hiring the first key team members, defining responsibilities, and establishing effective product processes.
Partner closely with Engineering, Compliance, Sales, Operations, and other functions to take products from concept to production and commercial adoption.
Define product KPIs and use customer, market, product, and commercial data to evaluate performance and prioritize investment.
Requirements
Market + tech depth (Strong general product management experience without relevant domain depth will not be sufficient)
Experience in senior B2B product roles, with significant experience in fintech, digital assets, or crypto infrastructure.
Deep knowledge of the institutional crypto market and its underlying technology. Strong general product management experience without relevant domain depth will not be sufficient.
Demonstrated experience personally building at least one product from 0→1, from an initial market problem or idea through launch, customer adoption, and/or revenue.
Deep expertise in at least one of the following areas:
Digital asset custody and private key management
Liquidity management and prime brokerage
Blockchain payment infrastructure
Tokenization and settlement
Strong understanding of institutional crypto infrastructure and the differences between technology providers, regulated custodians, prime brokers, liquidity providers, and trading technology platforms.
Technical fluency sufficient to discuss architecture and product trade-offs around MPC, multi-signature, HSM, wallet infrastructure, and private key management with senior engineers and technical leadership.
Experience building B2B products for institutional or enterprise customers, including complex integrations and long enterprise sales cycles.
Hands-on experience operating in a regulated environment where regulatory or compliance requirements materially influenced product decisions.
Familiarity with relevant regulatory frameworks such as MiCA, DORA, the Travel Rule, VQF, PCI DSS, or comparable frameworks.
Experience building a product team or new product function from scratch, ideally including hiring the first 3–5 team members and establishing the initial operating model.
Strong commercial mindset with hands-on experience in pricing, revenue models, unit economics, market sizing, and product monetization.
Ability to combine technical understanding, customer insight, market knowledge, and commercial data to make clear product decisions.
Comfortable operating with a high degree of ownership and ambiguity in a founder-led environment.
Strong communication and stakeholder management skills, with the confidence to challenge senior stakeholders and defend a point of view with evidence.
Why join CryptoProcessing by Coinspaid
You’ll be joining a company that is actively shaping its space – with enough scale to matter and enough room to make an impact.
At Coinspaid, people are expected to think, contribute, and take ownership – and are supported in doing so.
We focus on flexibility, wellbeing, and long-term growth – without overcomplicating how benefits work.
Flexible Benefits
Benefit Bar – up to €230/monthA flexible monthly budget you can use for what matters most to you – from sports and mental health to coworking, home office, or medical-related expenses.
Work & Flexibility
Fully remote work from almost anywhere
Optional offices and relocation support
Flexible, async-friendly environment
Growth & Learning
Budget for courses, certifications, and professional development
Language learning support
Cross-team learning and knowledge sharing
Wellbeing & Support
Medical insurance or reimbursement depending on location
Access to mental health support
Financial support for important life events
Extras
Merch shop with rewards system
Team offsites and company events
Sounds good? Well then, we can’t wait to see your resume!
To learn more please visit: https://coinspaid.com/about-us/ & https://coinspaid.com/careers/
Location: Hungary; Serbia; Montenegro; Portugal
Workplace: remote
About Finom
Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.
We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.
Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.
At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.
Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business.
About the Role
As a Customer Care Specialist, you will be the voice of Finom, delivering not just excellent service, but a standout, memorable customer experience. Our goal is not simply to resolve issues, but to turn moments of frustration into moments of trust, and customers into passionate advocates for Finom.
You will support customers primarily via phone, while also handling chat and email interactions as needed. You will engage with customers who may be experiencing complex or high-impact issues, and your ability to build rapport, demonstrate empathy, and take ownership will be key to your success.
What you'll do:
Deliver a
“wow” customer experience
across phone, chat, and email, consistently going above and beyond customer expectations
Build strong, genuine rapport with customers, especially during challenging or sensitive situations
Actively listen to understand customer needs, concerns, and the root cause of issues
Communicate clearly, confidently, and empathetically, explaining situations in a way customers can easily understand
Take full ownership of customer issues, acting with urgency to drive resolution as quickly as possible
Proactively follow up with customers, keeping commitments and ensuring no issue is left unresolved
Turn dissatisfied customers into
loyal advocates
through outstanding service and personal accountability
Collaborate closely with internal teams to escalate, track, and resolve complex issues
Accurately document customer interactions and outcomes in internal systems
Contribute to continuous improvement by sharing insights and feedback from customer interactions
Who You Are
Native or fluent speaker in Dutch or German (written and spoken)
A minimum of 6 months of customer care service experience — regardless of industry background
Strong communication skills with the emotional intelligence to handle high-impact customer situations
A natural sense of empathy and a genuine desire to help people
Resilience and composure when dealing with complaints or difficult conversations
A proactive mindset with strong follow-through — you do what you say you will do
Comfort working in a fast-paced, ever-evolving scale-up environment
Agile, adaptable, and energized by change
Strong problem-solving skills and the confidence to take ownership
Nice to have
Experience in fintech, banking, payments, or financial services
Previous experience in a phone-based customer support role
What we offer
100% remote working.
Up to 24.000 EUR Gross base salary x year - depending on experience
Up to 15% monthly bonus
linked to individual and team performance.
Stock Option/Shares program.
Usage of the company's flats in Cyprus for our work-and-swim program.
Opportunity to develop your skills in a fast paste FinTech environment.
B2B Contract
Working Hours and Flexibility:
7-day operational support model - usually from Monday to Friday
Weekend work required once per month / every 6 weeks, with advance scheduling
Usually from 9:00 to 18:00 with 1 hour lunch break. At times, shift times between 07:00 and 19:00 CET
Hiring process for this role:
Application review
Technical Online Assessment - 2 business days
Phone Etiquette Test (mock call with an AI agent) - 2 business days
Recruiter Call - 15 min
Final Interview - 45 mins
Offer
What You Will Get In Return
Make a genuine impact on the product
Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.
Work in the EU
Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.
Become a stock options holder
Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.
Receive unwavering support and care
Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.
Work & Swim program
Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.
Equal Opportunity Statement
At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.
Location: Romania; Serbia; Montenegro; Hungary; Portugal
Workplace: remote
About Finom
Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.
We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.
Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.
At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.
Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business.
About the Role
As a Customer Care Specialist, you will be the voice of Finom, delivering not just excellent service, but a standout, memorable customer experience. Our goal is not simply to resolve issues, but to turn moments of frustration into moments of trust, and customers into passionate advocates for Finom.
You will support customers primarily via phone, while also handling chat and email interactions as needed. You will engage with customers who may be experiencing complex or high-impact issues, and your ability to build rapport, demonstrate empathy, and take ownership will be key to your success.
What you'll do:
Deliver a
“wow” customer experience
across phone, chat, and email, consistently going above and beyond customer expectations
Build strong, genuine rapport with customers, especially during challenging or sensitive situations
Actively listen to understand customer needs, concerns, and the root cause of issues
Communicate clearly, confidently, and empathetically, explaining situations in a way customers can easily understand
Take full ownership of customer issues, acting with urgency to drive resolution as quickly as possible
Proactively follow up with customers, keeping commitments and ensuring no issue is left unresolved
Turn dissatisfied customers into
loyal advocates
through outstanding service and personal accountability
Collaborate closely with internal teams to escalate, track, and resolve complex issues
Accurately document customer interactions and outcomes in internal systems
Contribute to continuous improvement by sharing insights and feedback from customer interactions
Who You Are
Native or fluent speaker in Dutch or German (written and spoken)
A minimum of 6 months of customer care service experience — regardless of industry background
Strong communication skills with the emotional intelligence to handle high-impact customer situations
A natural sense of empathy and a genuine desire to help people
Resilience and composure when dealing with complaints or difficult conversations
A proactive mindset with strong follow-through — you do what you say you will do
Comfort working in a fast-paced, ever-evolving scale-up environment
Agile, adaptable, and energized by change
Strong problem-solving skills and the confidence to take ownership
Nice to have
Experience in fintech, banking, payments, or financial services
Previous experience in a phone-based customer support role
What we offer
100% remote working.
Up to 24.000 EUR Gross base salary x year - depending on experience
Up to 15% monthly bonus
linked to individual and team performance.
Stock Option/Shares program.
Usage of the company's flats in Cyprus for our work-and-swim program.
Opportunity to develop your skills in a fast paste FinTech environment.
B2B Contract
Working Hours and Flexibility:
7-day operational support model - usually from Monday to Friday
Weekend work required once per month / every 6 weeks, with advance scheduling
Usually from 9:00 to 18:00 with 1 hour lunch break. At times, shift times between 07:00 and 19:00 CET
Hiring process for this role:
Application review
Technical Online Assessment - 2 business days
Recruiter Call - 15 min
Final Interview - 45 mins
Offer
What You Will Get In Return
Make a genuine impact on the product
Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.
Work in the EU
Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.
Become a stock options holder
Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.
Receive unwavering support and care
Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.
Work & Swim program
Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.
Equal Opportunity Statement
At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.
Location: Greece
Workplace: remote
About Finom
Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.
We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.
Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.
At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.
Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business.
About the Role
As a Customer Care Specialist, you will be the voice of Finom, delivering not just excellent service, but a standout, memorable customer experience. Our goal is not simply to resolve issues, but to turn moments of frustration into moments of trust, and customers into passionate advocates for Finom.
You will support customers primarily via phone, while also handling chat and email interactions as needed. You will engage with customers who may be experiencing complex or high-impact issues, and your ability to build rapport, demonstrate empathy, and take ownership will be key to your success.
What you'll do:
Deliver a
“wow” customer experience
across phone, chat, and email, consistently going above and beyond customer expectations
Build strong, genuine rapport with customers, especially during challenging or sensitive situations
Actively listen to understand customer needs, concerns, and the root cause of issues
Communicate clearly, confidently, and empathetically, explaining situations in a way customers can easily understand
Take full ownership of customer issues, acting with urgency to drive resolution as quickly as possible
Proactively follow up with customers, keeping commitments and ensuring no issue is left unresolved
Turn dissatisfied customers into
loyal advocates
through outstanding service and personal accountability
Collaborate closely with internal teams to escalate, track, and resolve complex issues
Accurately document customer interactions and outcomes in internal systems
Contribute to continuous improvement by sharing insights and feedback from customer interactions
Who You Are
Native or fluent speaker in Dutch or German (written and spoken)
A minimum of 6 months of customer care service experience — regardless of industry background
Strong communication skills with the emotional intelligence to handle high-impact customer situations
A natural sense of empathy and a genuine desire to help people
Resilience and composure when dealing with complaints or difficult conversations
A proactive mindset with strong follow-through — you do what you say you will do
Comfort working in a fast-paced, ever-evolving scale-up environment
Agile, adaptable, and energized by change
Strong problem-solving skills and the confidence to take ownership
Nice to have
Experience in fintech, banking, payments, or financial services
Previous experience in a phone-based customer support role
What we offer
100% remote working.
Competitive salary.
Up to 15% monthly bonus linked to individual and team performance.
Stock Option/Shares program.
Usage of the company's flats in Cyprus for our work-and-swim program.
Opportunity to develop your skills in a fast paste FinTech environment.
Salary from 18.000 EUR to 24.000 EUR based on experience
b2b freelancer contract
Working Hours and Flexibility:
7-day operational support model - usually from Monday to Friday
Weekend work required once per month / every 6 weeks, with advance scheduling
Usually from 9:00 to 18:00 with 1 hour lunch break. At times, shift times between 07:00 and 19:00 CET
Hiring process for this role:
Application review
Technical Online Assessment - 2 business days
Phone Etiquette Test (mock call with an AI agent) - 2 business days
Recruiter Call - 15 min
Final Interview - 45 mins
Offer
What You Will Get In Return
Make a genuine impact on the product
Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.
Work in the EU
Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.
Become a stock options holder
Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.
Receive unwavering support and care
Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.
Work & Swim program
Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.
Equal Opportunity Statement
At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.
Location: Greece
Workplace: remote
About Finom
Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.
We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.
Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.
At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.
Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business.
About the Role
As a Customer Care Specialist, you will be the voice of Finom, delivering not just excellent service, but a standout, memorable customer experience. Our goal is not simply to resolve issues, but to turn moments of frustration into moments of trust, and customers into passionate advocates for Finom.
You will support customers primarily via phone, while also handling chat and email interactions as needed. You will engage with customers who may be experiencing complex or high-impact issues, and your ability to build rapport, demonstrate empathy, and take ownership will be key to your success.
What you'll do:
Deliver a
“wow” customer experience
across phone, chat, and email, consistently going above and beyond customer expectations
Build strong, genuine rapport with customers, especially during challenging or sensitive situations
Actively listen to understand customer needs, concerns, and the root cause of issues
Communicate clearly, confidently, and empathetically, explaining situations in a way customers can easily understand
Take full ownership of customer issues, acting with urgency to drive resolution as quickly as possible
Proactively follow up with customers, keeping commitments and ensuring no issue is left unresolved
Turn dissatisfied customers into
loyal advocates
through outstanding service and personal accountability
Collaborate closely with internal teams to escalate, track, and resolve complex issues
Accurately document customer interactions and outcomes in internal systems
Contribute to continuous improvement by sharing insights and feedback from customer interactions
Who You Are
Native or fluent speaker in Dutch or German (written and spoken)
A minimum of 6 months of customer care service experience — regardless of industry background
Strong communication skills with the emotional intelligence to handle high-impact customer situations
A natural sense of empathy and a genuine desire to help people
Resilience and composure when dealing with complaints or difficult conversations
A proactive mindset with strong follow-through — you do what you say you will do
Comfort working in a fast-paced, ever-evolving scale-up environment
Agile, adaptable, and energized by change
Strong problem-solving skills and the confidence to take ownership
Nice to have
Experience in fintech, banking, payments, or financial services
Previous experience in a phone-based customer support role
What we offer
100% remote working
Salary from 18.000 EUR to 24.000 EUR based on experience
Up to 15% monthly
bonus linked to individual and team performance.
Stock Option/Shares program.
Usage of the company's flats in Cyprus for our work-and-swim program.
Opportunity to develop your skills in a fast paste FinTech environment.
b2b contract
Working Hours and Flexibility:
7-day operational support model - usually from Monday to Friday
Weekend work required once per month / every 6 weeks, with advance scheduling
Usually from 9:00 to 18:00 with 1 hour lunch break. At times, shift times between 07:00 and 19:00 CET
Hiring process for this role:
Application review
Technical Online Assessment - 2 business days
Recruiter Call - 15 min
Final Interview - 45 mins
Offer
What You Will Get In Return
Make a genuine impact on the product
Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.
Work in the EU
Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.
Become a stock options holder
Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.
Receive unwavering support and care
Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.
Work & Swim program
Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.
Equal Opportunity Statement
At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.
Задачи:
— Развивать antifraud-направление: определять стратегию, roadmap и приоритеты;
— Руководить командой scientists/developers и развивать экспертизу;
— Разрабатывать и внедрять antifraud-правила, scoring-модели и автоматизировать ручные процессы;
— Развивать единый antifraud-сервис и выводить решения в production.
Требования:
— Опыт построения fraud prevention в iGaming, fintech, marketplace или payments;
— Опыт работы с разными типами фрода и управления antifraud-направлением;
— Опыт управления разработкой в роли лида + готовность самостоятельно писать и выводить код в production;
— Уверенный SQL и Python; опыт Machine Learning для classification и scoring-задач будет плюсом;
— Опыт взаимодействия с бизнесом и другими стейкхолдерами.
Условия:
— Компенсация на основании ваших ожиданий;
— 24 дня оплачиваемого отпуска;
— Корпоративные занятия английским;
— Для сотрудников офиса на Кипре - компенсация питания, GYM & SPA в офисе и корпоративные мероприятия.
Location: London, United Kingdom
Workplace: hybrid
We are looking for a driven, entrepreneurial Partnerships Sales Manager to join our expanding global Partnerships team, supporting Sokin on our next stage of International growth. Having recently raised additional funding we are looking for motivated, high achievers who are able to think on their feet to help Sokin achieve our stretching goals. In return you’ll get to work in an exciting, fast paced fintech environment with the opportunity for rapid career progression.
About Us
Sokin is a next-generation B2B financial services provider, enabling businesses to make and receive global payments with greater speed, lower cost, and total transparency.
Our mission is simple: we’re simplifying global business - so businesses thrive wherever they choose to grow. We deliver services across:
• Global payments and receivables
• Foreign Exchange (FX)
• Treasury management
• Finance reconciliations
We are rapidly expanding, with established presence in EMEA, APAC, and North America, backed by a strong global infrastructure and industry-leading partners, we are redefining how businesses move money worldwide.
Our clients span industries from sports and entertainment to logistics and travel, and our community is growing rapidly. As we continue to expand, we’re building a team of exceptional people who share our ambition to transform the future of global payments.
Key Responsibilities
Partnership Development
a. Identify and evaluate new partnership opportunities that align with Sokin's strategic goals.
b. Negotiate and finalise partnership agreements that foster long-term value creation.
c. Collaborate with cross-functional teams to ensure successful integration and execution of partnerships.
2. Relationship Management
a. Maintain and nurture existing partnerships, ensuring mutual benefits and strategic objectives are met.
b. Develop strategies to enhance partner engagement and satisfaction and drive partner activation (client referral)
c. Act as a primary point of contact for partners, addressing any challenges and identifying areas for improvement.
3. Sector focus
Existing experience and established network in core sectors including, but not limited to fintech, B2B credit, payroll, ecommerce growth agencies and/or systems integrators
Requirements
About the role;
Minimum 5+ years of progressive experience in business development within the remittance, ecommerce or financial services industry, with a proven track record of achieving business objectives.
Demonstrated success in establishing and managing strategic partnerships.
Strong understanding of remittance and ecommerce market dynamics, regulatory compliance, and industry trends.
Exceptional negotiation, communication, and stakeholder management skills.
Ability to think strategically, analyse market trends, and make data-driven decisions.
Previous experience working in a FinTech/Start-Up environment Payments/Remittance/Ecommerce market in a business development, sales or partnerships role, preferably in the remittance/ecommerce industry is preferred but not essential.
Strong passion for the remittance and ecommerce industry and a keen interest in emerging technologies and digital innovations.
Proven ability to identify and generate new business opportunities, resulting in increased revenue and growth. Demonstrated success in developing and managing strategic partnerships.
About you;
Exceptional organizational skills and the ability to manage multiple targets and deadlines simultaneously.
Excellent communication and interpersonal skills, with the ability to build rapport and influence key stakeholders, both written and verbal/over the phone/via email.
Self-motivated, proactive, and results-driven mindset with a strong spirit.
Ability to work collaboratively within a team environment, as well as independently.
Proficiency in Microsoft Office suite and CRM software.
Bachelor's degree in Business, Marketing, or a related field.
О компании
Международная компания развивает экосистему премиальных финансовых и lifestyle-сервисов для состоятельных частных клиентов и предпринимателей.
Задачи:
— Поиск и привлечение B2B/B2B2C партнёров
— Формирование pipeline и выход на decision makers
— Cold outreach через LinkedIn, email, звонки и networking
— Проведение встреч и презентаций
— Согласование коммерческих условий
— Ведение переговоров до запуска партнёрства
— Развитие действующих партнёров и увеличение referrals
— Контроль KPI партнёрского канала
— Участие в бизнес-мероприятиях на Кипре
Требования:
— От 3 лет опыта в B2B sales, business development, partnerships или account management
— Опыт cold outreach и самостоятельного привлечения партнёров
— Сильные переговорные навыки и опыт общения с C-level
— Умение вести полный цикл сделки
— Свободный русский и английский
— Проживание на Кипре
— Готовность к офлайн-встречам и networking
— Самостоятельность и ориентация на результат
Будет плюсом: network на Кипре, опыт в fintech, banking, investments, corporate или premium services, работа с HNW/UHNW клиентами, греческий язык.
Условия:
— €2 500 net / месяц + % с каждой сделки
— Комиссия по отдельной сделке может составлять €4 000–5 000 (очень высокий средний чек)
— Полная занятость
— Офис + активная выездная работа
— Частичная удалённая работа по согласованию
— Водительские права
— Испытательный срок — 3 месяца
ГибридЛимасол; Юридические, консалтинговые, corporate services, accounting, tax, real estate, relocation, family office, financial advisory и другие компании, работающие с состоятельными клиентами и международными предпринимателями
О компании
Международная компания развивает экосистему премиальных финансовых и lifestyle-сервисов для состоятельных частных клиентов и предпринимателей.
О роли
Ищем B2B Partnerships Manager для развития партнёрского канала на Кипре.
Задача — находить компании и профессиональных партнёров с релевантной аудиторией, договариваться о сотрудничестве и развивать referral-канал привлечения клиентов.
Обязанности
— Поиск и привлечение B2B/B2B2C партнёров
— Формирование pipeline и выход на decision makers
— Cold outreach через LinkedIn, email, звонки и networking
— Проведение встреч и презентаций
— Согласование коммерческих условий
— Ведение переговоров до запуска партнёрства
— Развитие действующих партнёров и увеличение referrals
— Контроль KPI партнёрского канала
— Участие в бизнес-мероприятиях на Кипре
С кем предстоит работать
Юридические, консалтинговые, corporate services, accounting, tax, real estate, relocation, family office, financial advisory и другие компании, работающие с состоятельными клиентами и международными предпринимателями.
Требования
— От 3 лет опыта в B2B sales, business development, partnerships или account management
— Опыт cold outreach и самостоятельного привлечения партнёров
— Сильные переговорные навыки и опыт общения с C-level
— Умение вести полный цикл сделки
— Свободный русский и английский
— Проживание на Кипре
— Готовность к офлайн-встречам и networking
— Самостоятельность и ориентация на результат
Будет плюсом: network на Кипре, опыт в fintech, banking, investments, corporate или premium services, работа с HNW/UHNW клиентами, греческий язык.
Успех в роли
Активный pipeline и партнёрства, которые стабильно приводят новых клиентов и revenue.
Условия
— €2 500 net / месяц + % с каждой сделки
— Комиссия по отдельной сделке может составлять €4 000–5 000
— Полная занятость
— Офис + активная выездная работа
— Частичная удалённая работа по согласованию
— Водительские права
— Испытательный срок — 3 месяца
ГибридЛимасол; Юридические, консалтинговые, corporate services, accounting, tax, real estate, relocation, family office, financial advisory и другие компании, работающие с состоятельными клиентами и международными предпринимателями
Location: London; Dubai
The Role
India is the biggest remittance market with over $130 billion a year flowing home to it, from everywhere: engineers in the Bay Area and Sydney, cabbies in Toronto, construction crews in Dubai, shopkeepers in Leicester, students in Berlin. From Punjabis, Gujaratis, Tamils, Malayalis and Telugus. From people wiring $3,000 a month to a Mumbai mortgage and people sending $80 to a village in Bihar. Your job is to win this market.
You are someone who gets excited by the nuances of the Indian diaspora and how to reach each group, and who wants to own the P&L, the regulatory landscape and pricing at the same time. If you find the price sensitivity of each cohort exciting, and "why do Malayali nurses cluster in specific hospital systems, and what does that mean for acquisition?" as interesting as "what's RBI's latest remittance policy and which banks make the best partners," this is it.
As the GM, you own the P&L, and set pricing. For customer growth, you decide which communities to acquire and in what order. Know the RBI's rules well enough to see the openings inside them, not just the limits. A Gujarati family in New Jersey and a Punjabi trucker in Brampton got abroad through completely different networks, and reaching them takes completely different channels.
Reports to the Head of South Asia. Builds a team of FX Advisors in India and growth managers in sending markets. The face of India inside and outside the company. Total ownership. Be your own CEO
WHAT YOU'LL OWN
- The P&L. Volume, gross profit and CAC across every India corridor. Not influence, own. A miss is your miss. A beat is your win.
- Strategy and sequencing. Which sender markets, which communities, which channels, in what order. US, Canada, UK, Europe, Australia and UAE to start. Build the plan, defend it to leadership, execute it.
- Pricing. India is the most rate-sensitive, most competitive remittance market in the world, up against competitors who reprice daily. Set FX and fee strategy corridor by corridor.
- The regulatory and partner landscape. RBI rules, bank partnerships, payout rails. Know the terrain cold and own the local relationships.
- Product. Obsess over UX and the services NRIs actually need. Closer to the customer than anyone in the company, and what you hear feeds straight into product, pricing and customer support.
- The diaspora puzzle. Community partnerships, temples and gurdwaras and churches, cricket leagues, student associations, remittance-heavy employers, influencers, festivals (Diwali is a season, not a day). Get in front of each community authentically, and cheaply.
- The team. Hire, coach and retain people in India and in sending markets. Small, dense, fast.
WHO YOU ARE
- 10 to 15 years in high-growth environments: startups, operations, consulting, finance, fintech. Has owned a number and talks about it the way owners do.
- Diaspora-fluent. Real knowledge of and networks in the Indian diaspora, and real curiosity about it. Migration patterns, community structures, who sends money to whom and why.
- Commercially sharp. Holds pricing, unit economics and CAC math in their head, and works the data directly. Excel or Sheets required, SQL a real plus.
- A hustler with judgment. Closes a bank partnership Monday, reviews corridor margins Tuesday, shows up at a community event in Jackson Heights on Saturday. Likes all three.
- A regulatory realist. Understands (or can quickly master) RBI rules and the compliance realities of moving money into India. Treats compliance as a partner, not an obstacle.
- Multilingual, ideally. Fluent in English. Hindi, Gujarati, Punjabi, Tamil, Telugu or Malayalam are genuine assets.
Location: London or Dubai. Regular travel to India and sending markets is part of the job.
WHY THIS ROLE
India is the largest remittance market in the world, and winning it moves the whole company forward. This role owns that outcome, with the authority and the accountability that come with it. It also drives real value for the customers: Immigrants work hard for this money, and every basis point saved goes home.
About Us
We’re building the world’s leading cross-border fintech for emerging markets - empowering families, fuelling local economies, and changing how millions access financial services.
Since our launch in 2019, we have transformed how money moves across borders with our operations spanning 6 out of 7 continents and covering both the busiest and most underserved (remittance) corridors. We tapped into a massive shift - from banks to phones - bringing digital finance to places where traditional systems never reached. The next stage of growth will fuel a network of services and products especially designed to make money more accessible to diaspora communities including local cards, and additional savings and payments features.
We’re growing fast, backed by world-class investors, and scaling a product that blends real world impact with cutting edge fintech innovation.
Here’s a little more:
- Founded by Harvard grads and 3-time founders who previously built Segovia (acquired) and GiveDirectly (>$300M revenue, fastest-growing NGO in the world)
- Backed by top investors including Spark Capital, Canaan, Reid Hoffman, Breyer Capital, Unbound, Wamda, and more
- Built by global top performers from Bain, Google, McKinsey, Uber, Checkout, Bolt, and beyond - we move fast, stay humble, and care deeply about our mission
- Truly global team - 250+ people, 50+ nationalities, 50+ languages
- Guided by our values - ownership, impact, humility, and heart - in deed, not just word
TAPTAP VALUES https://www.taptapsend.com/our-values
Impact first
Team next
Accept reality
Propose solutions
Win with grit
Be proactively candid, with yourself and others
Love the particular
Own it
Create positive energy
Maybe, even have fun
Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply.
If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements.
Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.
Location: Kuala Lumpur, Malaysia
Workplace: Remote
About Pave Bank
Pave Bank is a fully licensed commercial bank, regulated by the National Bank of Georgia. We are reimagining how global businesses access and move capital by bridging the gap between traditional finance and digital assets. Joining Pave Bank means becoming part of a fast-growing institution redefining this convergence. You will have the opportunity to work alongside second-time founders and industry leaders, gain deep exposure to institutional banking and digital assets, and grow within a dynamic and ambitious team.
The Role
We are seeking a People Operations Manager to join our team. The position will be based in Malaysia (or SEA) with travel to Georgia. This role will be responsible for building, owning, and scaling the people operations infrastructure across Pave Bank as we grow across multiple countries and entities. The role will have end-to-end ownership of core HR processes, systems, policies, and employee administration, while partnering closely with leadership and managers to create a consistent and high-quality employee experience across the Group.
The ideal candidate will be highly hands-on, comfortable operating in a fast-growing environment, and able to build scalable processes rather than simply administer existing ones.
Key Responsibilities
- People Operations: Own day-to-day people operations across the employee lifecycle, including onboarding, employee changes, documentation, leave administration, benefits, and offboarding across Group entities.
- HRIS & People Systems: Own and continuously improve the Group’s HRIS and people technology stack, ensuring employee data is accurate, processes are automated where possible, and systems can support a multi-entity and multi-country organization.
- Payroll & Benefits: Coordinate payroll and benefits administration across jurisdictions, working with Finance, external payroll providers, and local partners to ensure accurate and timely processing.
- Process Improvement: Continuously identify opportunities to simplify, automate, and improve people processes while maintaining appropriate controls and documentation.
- Entity & Corporate Administration: Coordinate entity-level corporate administration and liaise with corporate secretarial providers across Group entities to maintain accurate corporate records, support required filings and governance processes, and provide entity documentation internally as needed.
Requirements
- The ideal candidate has 6–10 years of experience in People Operations, HR Operations, or generalist HR roles, with meaningful ownership and hands-on experience of core HR processes rather than purely advisory experience.
- Demonstrated experience building or significantly improving HR processes and systems, ideally within a startup, scale-up, fintech, financial services, or similarly fast-moving organization.
- Experience supporting a multi-country and multi-entity workforce, with an understanding of the operational complexities of employment across different jurisdictions.
- Strong experience with HRIS platforms, payroll administration, employee data management, and HR process automation.
- Experience managing onboarding, offboarding, employment documentation, policies, and employee relations.
- Comfortable working independently with a high degree of ownership, including identifying gaps and implementing solutions without requiring highly developed existing processes.
Location: Kuala Lumpur, Malaysia
Workplace: Remote
About Pave Bank
Pave Bank is a fully licensed commercial bank, regulated by the National Bank of Georgia. We are reimagining how global businesses access and move capital by bridging the gap between traditional finance and digital assets. Joining Pave Bank means becoming part of a fast-growing institution redefining this convergence. You will have the opportunity to work alongside second-time founders and industry leaders, gain deep exposure to institutional banking and digital assets, and grow within a dynamic and ambitious team.
The Role
We are seeking an experience finance professional to join our team. Based in Malaysia (or elsewhere in Southeast Asia), with travel to Georgia, this role sits within the Finance Function and reports to the VP, Finance. The successful candidate will take end-to-end ownership of accounting operations, financial controls and reporting, leveraging industry-leading tools and technology to build robust, scalable processes that support the bank’s growth.
We welcome candidates with a range of experience and seniority, from established Finance Managers and Financial Controllers to more senior finance professionals who enjoy a hands-on role and are motivated by building, improving and scaling finance operations in a dynamic banking environment.
Key Responsibilities
- Accounting & Financial Reporting: Own the monthly, quarterly, and annual financial close across Group entities, including bookkeeping, reconciliations, intercompany accounting, consolidation, and preparation of financial statements.
- Finance Operations: Manage day-to-day finance operations, including client invoicing, collections, accounts payable, vendor bills, and payment processing across the Group.
- Audit: Own and coordinate Group and entity-level audits, including preparation of supporting schedules, management of auditor requests, and resolution of audit findings.
- Financial Controls: Develop and maintain robust financial controls, accounting policies, approval processes, and documented finance procedures across the Group.
- Statutory & Regulatory Reporting: Support the preparation and submission of statutory accounts, regulatory financial reporting, and other finance-related filings across Group entities.
- Finance Process Improvement: Identify opportunities to improve and automate accounting, reconciliation, reporting, and other finance workflows as the business scales.
Requirements
- The ideal candidate has 6–12 years of experience in accounting, financial reporting, or finance operations, with experience managing month-end close, reconciliations, and financial statements across multiple entities.
- Experience working at a Big 4 accounting firm, particularly in audit or accounting advisory, is strongly preferred; experience in a startup, digital asset services, fintech, or regulated financial services environment is a plus.
- Strong knowledge of IFRS accounting standards, with the ability to assess and apply appropriate accounting treatment to complex transactions.
- Strong understanding of financial statements, consolidation, and intercompany accounting, with experience across multi-entity or international group structures preferred.
- Experience supporting or managing external audits, statutory reporting, financial controls, and accounting policies.
- Proficiency in Excel or Google Sheets and enterprise-grade accounting/ERP systems; familiarity with leveraging AI and automation tools to improve finance processes is a plus.
ОБЗОР ПОЗИЦИИ И ПРОДУКТА
Разработка и поддержка серверной части платформы цифрового ипотечного брокера. Проект создается «с нуля» на современном стеке без легаси.
СТЕК ТЕХНОЛОГИЙ
C# / .NET, ASP.NET Core, Entity Framework Core, PostgreSQL, JWT, паттерны проектирования (Repository, Service Layer, DI).
ЧЕМ ПРЕДСТОИТ ЗАНИМАТЬСЯ
• Разработка и поддержка REST API на ASP.NET Core;
• Работа с базой данных PostgreSQL через Entity Framework Core;
• Интеграция с внешними сервисами (банки, ЭЦП, госсервисы, SMS, хранилище файлов);
• Реализация фоновых задач через Hangfire;
• Поддержка реального времени через SignalR;
• Написание юнит-тестов (NUnit, Moq);
• Участие в code review.
ТРЕБОВАНИЯ К КАНДИДАТУ
• От 1 до 3 лет коммерческого опыта разработки на C# / .NET;
• Уверенное владение C# / .NET и разработка REST API на ASP.NET Core;
• Проектирование реляционных баз данных (PostgreSQL), работа с ORM (Entity Framework Core);
• Понимание принципов REST и HTTP;
• Опыт реализации аутентификации и авторизации (JWT);
• Опыт использования AI-инструментов для разработки (Claude, ChatGPT, GitHub Copilot);
• Навык чтения чужого кода, работы в команде и соблюдение стандартов качества кода.
БУДЕТ ПЛЮСОМ
• Опыт работы с SignalR (WebSocket), Hangfire (или аналоги);
• Опыт интеграции с внешними HTTP-сервисами (IHttpClientFactory, Polly);
• Знание FluentValidation, OpenAPI / Swagger;
• Опыт работы с MinIO или S3-совместимыми хранилищами;
• Понимание Docker, основ контейнеризации и Kubernetes;
• Опыт работы с CI/CD пайплайнами (GitLab CI).
УСЛОВИЯ
• Офлайн работа в офисе (стабильность крупной группы компаний при динамике продуктовой разработки);
• Возможность влиять на архитектуру;
• Культура качественного кода: юнит-тестирование, code review;
• Работа над продуктом с реальным влиянием на бизнес и клиентов.
Location: Texas
Regional Lead
VGW is an interactive entertainment company, harnessing technology and creativity t
o deliver world-class, free-to-play online social games.
We have an exciting opportunity to join our Government & Industry Affairs team in the United States and are currently looking for a
Regional Lead to join the team.
Reporting into the VP of Government Relations, this role translates VGW’s lobbying strategy into targeted, state-specific lobbying campaigns managing a roster of external contract lobbyists, developing relationships with state government officials, and delivering actionable field intelligence back to central leadership.
This role is suited to a seasoned state-level government affairs professional who is comfortable managing external partners, navigating diverse state political environments and operating with a high degree of autonomy within a clearly defined strategy.
We’re open to candidates based anywhere in the US, and this role can be performed remotely.
The salary range for this role is
USD $160,000 - $210,000 per year
.
Key responsibilities will include:
Serve as the primary accountability manager for all external lobbyists within the assigned regional portfolio: set performance expectations, respond to their queries in a timely manner, review deliverables, conduct weekly check-ins, and provide written performance assessments.
Translate the company's corporate policy positions and lobbying strategy into state-specific advocacy messaging - tailoring arguments, framing, and messenger selection to local political dynamics.
Develop and maintain productive, credible relationships with state legislators, committee staff, state attorneys general offices, and state gaming and consumer protection regulators.
Participate in cross-regional strategy sessions to ensure consistency of messaging, share field intelligence, and coordinate on multi-state legislative campaigns.
Represent the company at hearings, fundraisers, conferences, and stakeholder engagements within the portfolio.
Monitor and track all active and emerging legislation across assigned states that affects social gaming, sweepstakes operations, consumer protection, age verification, advertising and related policy areas.
What you will bring to the role:
7-12+ years of experience in state government, state-level lobbying, legislative affairs, or political campaigns, with direct exposure to multiple state legislatures or regulatory agencies in B2C organisations.
Demonstrated experience managing external vendors, consultants or contract lobbyists against defined deliverables and performance standards.
Working knowledge of gaming regulation, sweepstakes law, consumer protection, or adjacent policy areas - or a credible track record of rapidly building substantive expertise in new regulatory sectors.
Strong political credibility and established relationships with key government officials in the assigned regional portfolio.
Experience in a multi-state lobbying role in organisations in fast-moving industries such as technology, fintech, RMG and/or gaming.
Proficiency with legislative tracking tools.
About VGW
VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play online social games.
Our high-quality, acclaimed brands include Chumba Casino, Global Poker and LuckyLand Slots, which are enjoyed by millions of players in North America.
Our games are based on a freemium model, meaning they are available to play at no cost, but include optional in-game purchases to enhance gameplay. We also offer sweepstakes promotions where players can collect free entries for the chance to win real-world prizes.
At VGW, one of our core values is “our players come first”. This means always striving to deliver a safe, responsible and positive player experience.
Why VGW?
At VGW, we’re more than just a team. We’re a diverse and inclusive group of individuals, each playing a vital role in our success.
Our core values are clear and strong; we win together, do what’s right, put our players first and are powered by passion.
We believe in our people and are committed to creating an environment where everyone feels welcome, inspired, and supported. We recognise that life is more than just work - that’s why we’re all about flexibility so you can strike a healthy balance between your personal life and career. We’re also here to champion your growth in your current role and future aspirations, providing opportunities for learning and career advancement. And to top it off, we back this all up with competitive compensation, perks and benefits.
It’s our combined skills, ideas and visions that drive us forward. Join us on this exciting journey, and together, we’ll achieve remarkable things.
If you want to join a team that does things differently, apply today - we look forward to seeing what you can bring to our team.
Find out more at
www.vgw.co
#LI-ES1
#LI-Remote
Privacy Policy
Location: Australia; Sydney, New South Wales, Australia
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About The Opportunity
We are looking for a Head of Sales & Partnerships to lead the next phase of OKX's growth in Australia. This is a leadership role: you will build and lead our sales and partnerships function to win customers, grow trading volume and deliver revenue in the Australian market.
You will have direct impact and responsibility for business metrics including revenue, AUM and growth in key customer segments. That means generating a robust pipeline, closing deals, signing partnerships, and leading a team that turns opportunities into trading activity. As part of a global exchange, you will also connect our global capabilities with the needs of the Australian market, working closely with local and global Product, Marketing, Growth, Operations, Legal & Compliance to make sure commercial priorities turn into strong execution.
This is a builder role. We are looking for a hands-on seller and sales leader, comfortable building the sales playbook, opening doors, closing deals and building the team required to scale.
What You’ll Be Doing
Own the Australian Sales Plan & Revenue Targets
Responsibility for Australian revenue and trading volume targets, with clear accountability for pipeline, forecast and delivery.
Identify and prioritise the highest-value customer segments and accounts.
Set clear KPIs and operating rhythms (pipeline reviews, forecasting, win/loss analysis), and adjust focus based on results.
Build and Lead the Sales Team
Develop and execute strategies to accelerate customer acquisition, activation, engagement, retention and trading activity.
Identify opportunities to strengthen OKX's positioning and competitive differences in Australia.
Build scalable commercial models and growth channels rather than relying solely on short-term campaigns or individual relationships.
Work closely with Marketing, Product and Growth teams to improve customer journeys, propositions and conversion across the funnel.
Lead Go-to-Market Strategy & Execution
Coach and lead a high-performing sales team in Australia, with clear targets and incentives.
Build a repeatable sales process: prospecting, qualification, closing and account management.
Drive customer acquisition, activation and retention through direct sales and account management.
Feed market and competitor insight back to Product and Marketing.
Build a scalable pipeline, not one that depends on a few individual relationships.
Win and Grow Key Accounts
Personally support with closing high-value customers, including institutional and VIP/high-net-worth clients.
Work with Operations, Product and Marketing to tailor propositions for each segment - including localisations of products and segment specific campaigns.
Develop
Strategic Partnerships
& Distribution
Originate, negotiate and close strategic partnerships that materially accelerate OKX's growth in Australia.
Explore new distribution channels (fintech, payments, brokerage, wealth, exchanges and other platforms) beyond traditional crypto acquisition.
Own partner relationships after signing and track the revenue from each.
Navigate a Global and Regulated Environment
Partner closely with Compliance, Legal and Risk teams to ensure commercial strategies and market initiatives are developed within applicable regulatory requirements.
What We Look For In You
8+ years in sales, business development or partnerships, including experience leading a sales team.
Proven track record of meeting or exceeding revenue or sales targets, and of building or scaling a sales function, ideally within crypto, fintech, trading, brokerage, financial services or another competitive, regulated business.
Demonstrated ability to deliver measurable results: revenue, trading volume, new customers won and AUM.
Strong understanding of the Australian market, including local customer behaviour, competitors and growth opportunities.
Hands-on seller who can still lead from the front.
Proven experience closing complex, high-value deals with multiple stakeholders.
Demonstrated ability to originate and negotiate strategic partnerships and commercial arrangements.
Comfortable using CRM and pipeline data to forecast and manage performance.
Excellent communication, negotiation and stakeholder-management skills, including the ability to influence senior stakeholders in a global matrix organisation.
Comfortable in an entrepreneurial, fast-moving environment where leaders are expected to build rather than simply manage.
Genuine interest in blockchain technology, digital assets and the evolution of financial markets.
Nice-To-Haves
Existing book of clients or partners in Australia's crypto, fintech, institutional or payments ecosystem
Experience at a crypto exchange or platform, or other regulated financial services business
Understanding of crypto trading products, customer segments and market structure.
Experience in trading, brokerage, derivatives or other transaction-driven businesses where success is measured by customer trading activity and AUM.
Experience working across global and cross-cultural teams.
Familiarity with Australia's regulatory environment for digital assets and financial services.
Degree in Business, Finance, Economics or a related discipline.
Perks & Benefits
Competitive total compensation package
L&D programs and education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: United States (US)
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
What You’ll Be Doing
Lead global finance operations. Accounting and reporting, month end close, financial controls, regulatory reporting, local audit, and regulatory reporting all sit under you. You'll lead a team of 30+ professionals across 15 countries and be accountable for the quality, timeliness, and defensibility of everything that comes out of it.
Partner with the regional C-suite on what's next. Business strategy, exchange listings, infrastructure investment, and M&A — you'll be in the room, and you'll be the one putting numbers behind the options. Capital planning and investor relations sit with you, as do external partnerships that carry a financial dimension.
Price the decisions before they're made. New products, new markets, new licenses. Each one gets a financial evaluation from your team — unit economics, capital requirements, tax and regulatory cost, downside cases. Leadership should be able to trust that analysis without re-running it.
Tighten controls and risk frameworks across crypto and fiat. This is the part most finance leaders haven't done before. Internal controls, SOX readiness, audit, and global regulatory obligations have to work across digital-asset custody and movement as well as conventional banking flows. You'll build the frameworks that hold up in both worlds.
Own external relationships. Regulators, banking partners, payment providers. These relationships determine what the business can and can't do in a given market, and they need a senior finance voice who regulators and bank credit committees take seriously.
Standardize the plumbing. Global finance policies, a single reporting architecture, consistent close and consolidation processes.
Sit on leadership committees at both the global and local entity level, including boards and governance bodies where a licensed entity requires it.
Maintain up-to-date knowledge of regional financial regulations and cryptocurrency market developments.
What We Look For In You
Degree in Finance, Accounting, Economics, or a related field
Deep technical foundation in IFRS and US GAAP. CPA, ACCA, CA or equivalent certifcation
15+ years of progressive financial leadership experience, preferably in a cryptocurrency exchange, fintech, or financial services company.
Strong understanding of cryptocurrency markets, blockchain technology, and digital asset accounting.
Expertise in financial regulations of various global jurisdictions (e.g., NYDFS, MAS, VARA, MiCA, FCA).
Proven experience with financial systems (e.g., Oracle NetSuite) and automation tools.
Strong analytical, strategic, and leadership skills with the ability to influence at all levels.
Excellent communication skills and ability to operate in a fast-paced, dynamic environment.
Experience managing multi-currency operations and intercompany transactions.
Ability to lead and develop teams in multiple jurisdictions and work across different time zones.
Nice to Have Have
MBA or equivalent
Bonus points if you have previously worked at a crypto exchange!
Passionate about blockchain technology and the crypto space
Perks &
Benefits
Competitive total compensation package
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependents
More that we love to tell you along the process!
OKX Statement:
OKX is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
The salary range for this position is $300,533 - $360,639
The salary offered depends on a variety of factors, including job-related knowledge, skills, experience, and market location. In addition to the salary, a performance bonus and long-term incentives may be provided as part of the compensation package, as well as a full range of medical, financial, and/or other benefits, dependent on the position offered. Applicants should apply via OKX internal or external careers site.
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
ГибридheadOptional offices and relocation support
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