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Location: Limassol, Cyprus Workplace: hybrid You will lead analytics for the Services cluster — the set of domains that protect trust, safety, and quality across every interaction on our platform. This is where the integrity of the marketplace is safeguarded and where millions of passengers and drivers experience inDrive as a safe and reliable place to be. Your teams will span five closely connected areas: Watchdocs (driver document verification and work with the compliance base), Trust & Safety (everything related to trust and safety in rides — incidents and safety features), Customer Support (both the product tooling for handling user requests and the automation of that work, plus WFM analytics of support agents' performance), Customer Experience (Voice-of-the-Customer feedback and connecting satisfaction metrics such as CSAT/DSAT to business metrics), and Antifraud (protecting rides, transactions, ratings, and more from abuse across inDrive). You will build and manage a team that partners closely with product, operations, support, and compliance to turn a large volume of behavioral, operational, and feedback signals into decisions that reduce risk and improve experience at the same time. From detecting and quantifying fraud across rides and transactions, to measuring the real business impact of safety features and support automation, to linking customer-feedback metrics (CSAT/DSAT) with core business outcomes — your work will define how the company balances protection, cost, and user satisfaction. In this role, you will act as a strategic partner to product and business leaders, as well as to Trust & Safety and Compliance stakeholders — shaping the analytics agenda for the Services cluster, defending its strategy in front of senior leadership, and building scalable processes, metrics, and standards that make trust and safety measurable across the whole platform. Key Responsibilities Own the analytics strategy and roadmap for the Services cluster (Watchdocs, Trust & Safety, Customer Support, CX, Antifraud), align it with company-level priorities, and defend it in front of senior leadership Build, grow, and develop a team of 11+ (analysts) — hiring, mentoring, and setting quality standards across the cluster Lead Antifraud analytics : detect and quantify fraudulent behavior across rides, transactions, and ratings; evaluate the effectiveness of anti-fraud rules and models and their trade-off with false positives Drive Trust & Safety analytics : measure incident rates, evaluate the impact of safety features, and help prioritize initiatives that reduce risk for passengers and drivers Oversee Customer Support analytics : assess support tooling and automation effectiveness, contact-rate drivers, resolution quality, and WFM analytics for agent capacity and performance Lead CX analytics : connect Voice-of-the-Customer metrics (CSAT/DSAT) to business outcomes such as retention and revenue, and turn feedback into prioritized product and operational actions Guide Watchdocs analytics : the document-verification funnel, compliance coverage, and the balance between compliance rigor and a smooth driver onboarding experience Define and standardize metrics, definitions, and monitoring across the cluster; ensure data quality in partnership with DWH, DS, and Engineering Establish best practices in experimentation (A/B testing), causal inference, forecasting, and effect measurement across the team Partner cross-functionally at the company level (Product & Tech & Business, DWH, DS, Engineering) and act as a trusted advisor to Head / Director / C-suite stakeholders Skills, Knowledge and Expertise 6+ years of experience in data or product analytics, preferably in tech, ride-hailing, marketplace, or platform businesses 2+ years of people management, leading teams of 10+ people, including other managers or team leads Strong expertise in SQL and Python (or R), with a solid foundation in statistics and experimentation (A/B testing, causal inference) Proven ability to translate large volumes of behavioral, operational, and feedback data into decisions that balance risk, cost, and user experience Experience partnering with senior stakeholders (Head / Director / C-suite) and forming and defending strategy at the company level Proficiency in BI tools (Tableau, Looker, Redash, or similar) Strong communication skills and the ability to present complex findings clearly to both technical and non-technical audiences English proficiency at B2 or higher for international collaboration Nice to Have Hands-on experience in one of the Services domains — Trust & Safety, Antifraud, Customer Support / WFM, CX / Voice-of-the-Customer, or compliance Experience with fraud / risk modeling, anomaly detection, or safety analytics Familiarity with text / sentiment analysis for customer-feedback data Experience scaling analytics across multiple countries and verticals Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries Develop your professional skills with access to mentoring, career consulting, and learning programs Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects Work alongside people who take initiative, speak openly, and challenge themselves to grow Improve your language skills through co-financed courses and internal speaking clubs Annual salary from EUR 90 700 gross Final benefits may vary depending on the location.

Location: Almaty, Kazakhstan Workplace: hybrid You will lead analytics for the Services cluster — the set of domains that protect trust, safety, and quality across every interaction on our platform. This is where the integrity of the marketplace is safeguarded and where millions of passengers and drivers experience inDrive as a safe and reliable place to be. Your teams will span five closely connected areas: Watchdocs (driver document verification and work with the compliance base), Trust & Safety (everything related to trust and safety in rides — incidents and safety features), Customer Support (both the product tooling for handling user requests and the automation of that work, plus WFM analytics of support agents' performance), Customer Experience (Voice-of-the-Customer feedback and connecting satisfaction metrics such as CSAT/DSAT to business metrics), and Antifraud (protecting rides, transactions, ratings, and more from abuse across inDrive). You will build and manage a team that partners closely with product, operations, support, and compliance to turn a large volume of behavioral, operational, and feedback signals into decisions that reduce risk and improve experience at the same time. From detecting and quantifying fraud across rides and transactions, to measuring the real business impact of safety features and support automation, to linking customer-feedback metrics (CSAT/DSAT) with core business outcomes — your work will define how the company balances protection, cost, and user satisfaction. In this role, you will act as a strategic partner to product and business leaders, as well as to Trust & Safety and Compliance stakeholders — shaping the analytics agenda for the Services cluster, defending its strategy in front of senior leadership, and building scalable processes, metrics, and standards that make trust and safety measurable across the whole platform. Key Responsibilities Own the analytics strategy and roadmap for the Services cluster (Watchdocs, Trust & Safety, Customer Support, CX, Antifraud), align it with company-level priorities, and defend it in front of senior leadership Build, grow, and develop a team of 11+ (analysts) — hiring, mentoring, and setting quality standards across the cluster Lead Antifraud analytics : detect and quantify fraudulent behavior across rides, transactions, and ratings; evaluate the effectiveness of anti-fraud rules and models and their trade-off with false positives Drive Trust & Safety analytics : measure incident rates, evaluate the impact of safety features, and help prioritize initiatives that reduce risk for passengers and drivers Oversee Customer Support analytics : assess support tooling and automation effectiveness, contact-rate drivers, resolution quality, and WFM analytics for agent capacity and performance Lead CX analytics : connect Voice-of-the-Customer metrics (CSAT/DSAT) to business outcomes such as retention and revenue, and turn feedback into prioritized product and operational actions Guide Watchdocs analytics : the document-verification funnel, compliance coverage, and the balance between compliance rigor and a smooth driver onboarding experience Define and standardize metrics, definitions, and monitoring across the cluster; ensure data quality in partnership with DWH, DS, and Engineering Establish best practices in experimentation (A/B testing), causal inference, forecasting, and effect measurement across the team Partner cross-functionally at the company level (Product & Tech & Business, DWH, DS, Engineering) and act as a trusted advisor to Head / Director / C-suite stakeholders Skills, Knowledge and Expertise 6+ years of experience in data or product analytics, preferably in tech, ride-hailing, marketplace, or platform businesses 2+ years of people management, leading teams of 10+ people, including other managers or team leads Strong expertise in SQL and Python (or R), with a solid foundation in statistics and experimentation (A/B testing, causal inference) Proven ability to translate large volumes of behavioral, operational, and feedback data into decisions that balance risk, cost, and user experience Experience partnering with senior stakeholders (Head / Director / C-suite) and forming and defending strategy at the company level Proficiency in BI tools (Tableau, Looker, Redash, or similar) Strong communication skills and the ability to present complex findings clearly to both technical and non-technical audiences English proficiency at B2 or higher for international collaboration Nice to Have Hands-on experience in one of the Services domains — Trust & Safety, Antifraud, Customer Support / WFM, CX / Voice-of-the-Customer, or compliance Experience with fraud / risk modeling, anomaly detection, or safety analytics Familiarity with text / sentiment analysis for customer-feedback data Experience scaling analytics across multiple countries and verticals Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Limassol, Cyprus Workplace: hybrid We’re looking for an experienced Payroll Accounting Manager to join our team and take ownership of payroll accounting operations, ensuring accuracy, compliance, and timely reporting across multiple markets. Key Responsibilities Act as the primary preparer in month-end and quarter-end close calendar, checklist, and reconciliations, and lead the accounting team in monthly and quarterly close flux presentations with management. Take full ownership of payroll accounting functions, including processing, reconciliation, compliance, and reporting. Design and implement robust accounting procedures, internal controls, and compliance mechanisms that align with accounting policies and regulations. Drive the development and deployment of accounting process improvements, with a focus on automation, efficiency, and scaling for company growth. Develop and maintain technical accounting expertise in areas including payroll accounting compliance, processes, and controls. Draft comprehensive accounting policies by leveraging US GAAP technical accounting guidance and collaborating with cross-functional stakeholders. Proactively identify inefficiencies in existing accounting processes and design innovative solutions to address them. Partner with external auditors to facilitate smooth audit processes and ensure timely completion of deliverables. Assist with processing the Company's employee equity grants. Skills, Knowledge & Expertise Have 7+ years of progressive accounting experience, preferably in startup or high-growth environments, including 3+ years of experience in a public company. Hold a Bachelor’s degree in Accounting or Finance, with CPA certification (or equivalent) preferred. Have demonstrated experience with payroll accounting and related compliance requirements Possess a proven track record of successfully leading process improvement initiatives and system implementations. Are proficient in NetSuite or similar accounting software, with experience in financial systems integration. Exhibit exceptional organizational skills with the ability to prioritize and manage multiple workstreams effectively. Have keen attention to detail and unwavering commitment to accuracy. Are a self-starter who is able to work independently, identify issues, and implement solutions without significant oversight. Possess strong analytical skills with the ability to synthesize complex financial information into actionable insights. Have excellent verbal and written communication skills for cross-functional collaboration. Strong Candidates May Have: Experience working in a fast-paced startup environment, particularly in the technology sector. Successfully led accounting system implementations or major upgrades. Expertise in developing and documenting streamlined processes that scale with company growth. Experience with creating automation solutions for accounting workflows. Experience thriving in ambiguity and excelling at developing structure in unstructured environments. Proven track record of identifying inefficient processes and implementing innovative solutions. A proactive approach to anticipating and solving problems before they escalate. Ability to balance strategic thinking with tactical execution. Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Annual salary starting from 58 000 EUR gross. Final benefits may vary depending on the location.

Location: Limassol, Cyprus Workplace: hybrid We are looking for a Senior HR Technology (People & Talent Enablement) Manager to serve as a strategic bridge between Business, HR, IT teams, and external vendors within a global organization of 3,000+ employees. Key Responsibilities HR Systems Strategy & Leadership: Define and drive the HR technology strategy and roadmap, aligned with HR function objectives. Drive the analysis and selection of a new system(s) to consolidate the current scattered HR landscape. Ownership and Operational Excellence: Lead the scaling, optimization, and governance of current and new HR systems. Manage day-to-day operations, system performance, data integrity, and uptime across HR systems. Define and implement the optimal data integration landscape. Program & Change Management: Maintain a rolling 12-month project roadmap and visibility into a 24-month planning horizon. Lead change management and user training programs to drive adoption and ensure effective use of current and new HR systems. Own the end-to-end new HRIS implementation project, including business requirements gathering, solution design, quality assurance, UAT, and post-implementation support. Process Automation & Innovation: Support HR in design of new business processes leveraging the functionality and capabilities of the HR system(s). Identify and execute on opportunities to automate manual workflows and improve data accuracy and operational efficiency through RPA and AI/ML initiatives. Cross-Functional Partnership & Execution: Serve as the bridge between HR, corporate IT, IT Operations and engineering, ensuring business needs are translated into scalable, technology-enabled solutions. Governance & Compliance: Partner with Cybersecurity and other stakeholders to ensure data privacy, SOX compliance, and adherence to regulatory and reporting standards. Implement appropriate controls and risk management practices to support data integrity, confidentiality, and system reliability. Team & Project Ownership: HR Automation team (up to 7 FTEs) - full direct people management, including prioritization, planning, and performance oversight. Own the end-to-end new HRIS implementation project(s), including relationships with vendors and third parties. Skills, Knowledge and Expertise Experience leading multi-module HRIS implementations in complex, international environments (experience in at least 3 of areas: Core HR, Workforce Management, C&B, L&D, and Recruitment) Expertise in HR process optimization and data architecture, understanding of global HR workflows and best practices Strong familiarity with the modern HR tech ecosystem and trends (SaaS, integration layers, AI, and people analytics) Fluency in English required Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Annual salary from 102 100 EUR gross. Final benefits may vary depending on the location.

Location: Limassol, Cyprus Workplace: hybrid As Senior Product Manager – Identity & Growth , you will lead the end-to-end vision, strategy, and execution for our registration and authorization funnels—balancing seamless conversion against fraud prevention, security, and strict global compliance (GDPR, data privacy, and localization). Partnering cross-functionally with Design, Engineering, Security, and executive stakeholders, you will align complex product roadmaps and own the domain’s unit economics, optimizing critical operational costs like SMS/OTP without compromising verification rates. Combining deep analytical expertise in session stitching and high-frequency A/B testing with a risk-based onboarding approach, you will champion high-converting, compliant, and cost-effective identity experiences that fuel sustainable growth. Key Responsibilities Boost sign-up and login conversion rates by designing smart onboarding flows that keep user friction low while keeping fraud and security risks under control. Partner with design and research teams to create simple, accessible, and intuitive user experiences that prevent drop-offs. Bring business, engineering, and security teams together to build, align, and execute complex product roadmaps. Take ownership of domain costs—building financial models and finding ways to cut expensive communication costs (like SMS/OTP) while keeping completion rates high. Stay ahead of technical debt, project risks, and data privacy laws (like GDPR and local localization rules) by designing compliant flows that don't hurt conversion. Use advanced analytics including session stitching and high-frequency A/B testing—to deeply understand user behavior across platforms and continually optimize performance. Skills, Knowledge and Expertise 3+ years in Product Management within high-volume Marketplaces, Ride-hailing, FinTech or E-commerce. Ability to critically evaluate design layouts from a conversion perspective. Knowledge of how authentication works, including various delivery/communication channels (SMS, WhatsApp, Push, Passkeys) and their cost/conversion trade-offs. Base-level understanding of microservices architecture and how backend services interact with each other. Proven experience managing a continuous pipeline of concurrent experiments and conducting independent, rigorous post-analysis. You must be able to evaluate tests beyond primary conversion steps, measuring downstream impact (conversion to first ride, GMV), long-term retention, and critical guardrail metrics (fraud rates, cost per verification). Proven ability to manage complex dependencies, align 5+ departments, handle risk evaluation. Professional working proficiency in English (B2/C1+). Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Annual salary from 70 700 EUR gross Final benefits may vary depending on the location.

Location: Abu Dhabi, United Arab Emirates Workplace: hybrid Please submit your resume in English. Otherwise, your application will be dismissed. The Agency Sales Lead – MENA is a senior commercial position responsible for securing holding-level media agreements with the Big 5 agency holding groups (Omnicom including IPG, WPP, Publicis Groupe, Dentsu and Havas) and converting them into committed, long-term budgets for inDrive Ads. Operating from Dubai, you will use your inside knowledge of how the holdings plan, negotiate and allocate client investment, together with existing senior relationships across their investment, trading and planning teams, to secure inDrive a place on the media plans of top global and regional brands. As the first commercial lead for agency holdings in the region, you will own each agreement from initial conversation through negotiation, signature and activation, collaborating with internal Legal, Finance, Accounting, and Procurement teams to build the contracting framework the holdings require. Agreements secured in MENA are the starting point: once proven, you will extend them with the holdings' regional and global teams into other inDrive markets. Additionally, you will serve as a primary intelligence channel, gathering holding requirements to directly inform global product and feature roadmaps. Key Responsibilities Deliver against quarterly and annual revenue targets tied to committed budgets under holding agreements and the regional sales bonus structure. Negotiate and execute annual and multi-year media agreements with the Big 5 holdings and their investment and trading units (trading agreements, joint business plans, preferred partner deals), covering budget commitments, pricing, incentives and inventory access. Build and maintain direct relationships with the decision-makers who allocate advertiser budgets: heads of media investment and trading, heads of planning and buying, and client leads on top global and regional brand accounts. Secure inDrive's inclusion on holding preferred partner lists and on the annual media plans of top global brands, and grow committed spend year on year. Extend successful MENA agreements to the holdings' regional and global teams to unlock budgets across other inDrive markets. Manage end-to-end contract execution by partnering with internal Legal, Finance, Procurement, and Accounting teams to establish contracting, billing and compliance workflows that meet holding requirements. Run joint business planning and quarterly business reviews with each holding, tracking committed versus delivered spend. Gather structured holding feedback on measurement, data, formats and trading requirements, synthesizing it into recommendations that inform global Product team feature development and roadmap prioritization. Execute seamless commercial handoffs of signed agreements and campaign briefs to central Account Management and AdOps teams for setup, execution and retention, while remaining accountable for delivery against commitments. Maintain accurate agreement status, pipeline tracking, and revenue forecasting within the CRM system. Travel across MENA and to holding regional and global hubs as required. Qualifications 10+ years in digital media, including at least 5 years inside a Big 5 media agency holding group (Omnicom/IPG, WPP, Publicis Groupe, Dentsu, Havas) in media investment, trading, planning and buying, or senior client leadership roles. Proven track record of negotiating and closing holding-level media agreements, trading deals or joint business plans with committed annual budgets, from either the agency or the media owner side. Established, active relationships with heads of media investment, trading and planning at a minimum of 3 Big 5 holdings in Dubai and across MENA. In-depth understanding of how holdings allocate client budgets: annual planning cycles, preferred partner selection, trading terms and incentives, and internal approval processes. Demonstrated ability to navigate internal corporate matrix environments to shepherd contracts, legal reviews, and financial approvals through to execution. Proven capability to translate market demands and client feedback into structured recommendations for Product and Engineering teams. Fluency in written and spoken English. Preferred Qualifications Sell-side experience (platform, publisher or ad-tech) selling into the holdings after an agency career. Relationships with holding regional or global leadership beyond MENA. Proficiency in Modern Standard Arabic; French is highly advantageous for North African market coverage. Prior experience in digital media sales within a rapid-growth ad-tech, mobile app, retail media, or marketplace platform. Strong commercial understanding of first-party mobility data, intent targeting, and context-driven advertising strategies. Strong commercial instincts and curiosity for advertising technology and evolving media solutions, combined with a collaborative, ownership-driven mindset and genuine excitement for building and scaling something new. Why join us Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Cairo, Egypt Workplace: hybrid We are looking for a Senior Data Engineer to join one of the Data Platform teams that works with the Marketing, Growth, partner, and financial data domains. You will be working with cutting edge cloud technologies (GCP, AWS, BigQuery, Databricks, K8s) and building a large scale data infrastructure for analytics, machine learning, and streaming/CDC data delivery. Key Responsibilities Build and operate batch and streaming ingestion into a layered BigQuery DWH (raw → ODS → data marts) using Airflow, Debezium CDC over Kafka with protobuf, Pub/Sub, and Dataflow Integrate external data sources end-to-end — marketing platforms (GA4, AppsFlyer, TikTok/Meta/Google Ads), payment providers, S3 buckets, and third-party APIs — including schema contracts, backfills, and reconciliation Engineer the data platform itself in Python: custom Airflow operators and connectors in a shared ETL framework, Kafka Connect on Strimzi (K8s), Cloud Functions, and API integrations with external providers Build CI/CD and change-management tooling for BigQuery: GitHub-based test-and-approval flows, SQL migration engines (Liquibase/Flyway/Bytebase), sandbox validation, backup and rollback Own reliability and correctness of pipelines: idempotency, deduplication, late-data handling, backfill and replay, freshness monitoring and alerting; write integration and unit tests Drive data governance and compliance: ITGC-compliant change management for BigQuery, IAM and least-privilege access, PII policy tags and DLP, Unity Catalog on Databricks, column-level lineage (OpenMetadata/Dataplex), and disaster-recovery planning Build internal data tools and platform services for agentic workflows with data — Streamlit apps, Slack bots, LLM-based agents and MCP servers that help teams find and use data Support analysts and business teams with data requests, fostering data-driven decision-making across the company Contribute to system design and architecture with the development team Skills, Knowledge and Expertise Strong practical Python: clean, well-structured, and tested code for services, tooling, and data pipelines Solid software design skills (OOP, modularity, design patterns) — we build platform tools for agentic workflows with data and plan to develop data-related backend services, so well-designed code is highly valued Experience building and operating services in a cloud environment (GCP, AWS or similar): CI/CD, containerization, monitoring and alerting Familiarity with Kubernetes and Terraform — our infrastructure runs on GCP/K8s Hands-on experience with DWH-related tasks (BigQuery or another cloud warehouse) and confident working SQL Clear communication with non-engineering stakeholders — a meaningful share of the work is data requests from analysts and business teams Demonstrated ability to take ownership of technologies or services and proactively contribute ideas to the team Nice to have Advanced SQL: complex queries, window functions, partitioning, clustering, and cost optimization Experience building reliable pipelines around CDC (e.g., Debezium): idempotency, schema evolution, backfills, and reconciliation Analytical data modeling skills: table grain, facts vs dimensions, slowly changing dimensions, and metric definitions Experience with stream processing frameworks such as Flink or Apache Beam/Dataflow Exposure to data governance and audit compliance (ITGC/SOX), Databricks Unity Catalog, or lineage/catalog tooling (OpenMetadata, Dataplex) Interest in building LLM-based agents and AI tooling for data Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Mexico City, Mexico Workplace: onsite We are seeking a Group Lead (Supervisor) it will be responsible for the operational management of a team of users verification agents, ensuring service quality, efficiency, and achievement of key performance metrics. The role combines people management, process control, and data-driven decision-making, while acting as a bridge between frontline operations and business stakeholders. Key Responsibilities Direct management of a team of 20-25 support agents Shift supervision and real-time workload management Task distribution and queue monitoring to ensure SLA compliance Workforce planning: scheduling, vacations, and shift coverage Monitoring and analysis of key KPIs (AHT, SLA productivity, etc.) Regular 1:1 meetings, performance reviews, and feedback sessions Identifying performance gaps and implementing improvement plans Coaching and mentoring team members Quality assurance oversight and calibration with QA teams Ensuring adherence to internal policies, procedures, and compliance standards Identifying process inefficiencies and driving improvements Onboarding and continuous training of agents Development of training materials and knowledge base contributions Supporting skill development and career growth within the team Skills, Knowledge & Expertise Bachelor’s degree in Management, Business, Data Analysis or related field Strong leadership and people management skills Analytical thinking and ability to work with performance metrics Excellent communication and stakeholder management skills Problem-solving and decision-making abilities Advanced user of Google Workspace (Sheets, Docs, Slides) English proficiency: B1 or higher Hybrid work model: two working days followed by two days off, with working hours from 8:00 a.m. to 8:00 p.m. Job Benefits Opportunity for advancement and upward mobility within the organization, allowing for increased levels of responsibility and growth within the company Hybrid work

Location: Mexico City, Mexico Workplace: onsite We are seeking a Group Lead (Supervisor) it will be responsible for the operational management of a team of users verification agents, ensuring service quality, efficiency, and achievement of key performance metrics. The role combines people management, process control, and data-driven decision-making, while acting as a bridge between frontline operations and business stakeholders. Key Responsibilities Direct management of a team of 20-25 support agents Shift supervision and real-time workload management Task distribution and queue monitoring to ensure SLA compliance Workforce planning: scheduling, vacations, and shift coverage Monitoring and analysis of key KPIs (AHT, SLA productivity, etc.) Regular 1:1 meetings, performance reviews, and feedback sessions Identifying performance gaps and implementing improvement plans Coaching and mentoring team members Quality assurance oversight and calibration with QA teams Ensuring adherence to internal policies, procedures, and compliance standards Identifying process inefficiencies and driving improvements Onboarding and continuous training of agents Development of training materials and knowledge base contributions Supporting skill development and career growth within the team Skills, Knowledge & Expertise Bachelor’s degree in Management, Business, Data Analysis or related field Strong leadership and people management skills Analytical thinking and ability to work with performance metrics Excellent communication and stakeholder management skills Problem-solving and decision-making abilities Advanced user of Google Workspace (Sheets, Docs, Slides) English proficiency: B1 or higher Hybrid work model: two working days followed by two days off, with working hours from 8:00 a.m. to 8:00 p.m. Job Benefits Opportunity for advancement and upward mobility within the organization, allowing for increased levels of responsibility and growth within the company Hybrid work

Location: Mexico City, Mexico Workplace: hybrid We are looking for a Government Relations Manager for Mexico with a solid experience in addressing complex regulatory issues and establishing sustainable relations with the regulators and key opinion leaders. This position is needed to represent and advance inDrive’s interests in Mexico with national and state authorities and key opinion leaders. Key Responsibilities Cultivate and maintain strategic relationships with government officials, policymakers, regulatory bodies, and key industry leaders in Mexico. Oversee platform licensing at the state level, ensuring compliance with regulatory requirements across Ride-hailing, Couriers, Intercity, Cargo, and other business verticals operated by inDrive. Manage the full licensing process, from identification to execution. Develop and implement a national government relations (GR) strategy, including setting objectives, key results (OKRs), and detailed roadmaps and action plans. Foster partnerships with key policy stakeholders, including businesses, trade associations, and civil society organizations. Lead inDrive’s involvement with NGOs, industry unions, and associations. Identify and assess regulatory risks and opportunities, and develop strategies to address them effectively. Manage regulatory and political crises, formulating and executing action plans to mitigate impact. Strengthen inDrive’s brand and visibility among policymakers, governments, third parties, thought leaders, and academic institutions. Advocate for a regulatory environment in each market that supports and enables the growth of technology platforms like inDrive. Formulate and manage the country-level GR budget. Provide strategic guidance to internal stakeholders on policy, legislative, or reputational matters that may influence business performance and corporate reputation. Collaborate with cross-functional teams (Growth, Legal, Communications, Finance, and Product) to ensure regulatory compliance and proactively address potential regulatory challenges. Skills, Knowledge & Expertise 6+ years of experience in government relations, public policy, or a related field. At least 3 years of experience in a tier-one multinational organization, either in-house or as a consultant, is highly desirable. A degree in Law, Economics, Political Science, International Affairs, or a related field. Proven track record in designing and executing public policy strategies and managing complex advocacy initiatives at both national and regional levels. Excellent written and verbal communication skills in Spanish and English, with a demonstrated ability to engage with diverse partners on policy issues. Comfort in participating in challenging or controversial debates is essential. Demonstrated success in building and maintaining strong relationships, with a leadership role in policy implementation and public affairs. Deep understanding of legislative, regulatory, and political processes, particularly in highly regulated industries. Experience in shaping regulatory frameworks and addressing complex legal and political issues is essential. Prior experience in the ride-hailing or technology sectors is a plus. Strong research and analytical skills, with the ability to synthesize complex policy and regulatory issues and communicate them clearly. Exceptional ability to translate intricate regulatory matters into accessible language for diverse audiences. Proven skills in strategic alignment, with the ability to connect company strengths to government opportunities and challenges. Strong ownership and accountability for the areas of expertise under your responsibility. Ability to collaborate effectively across functions at all levels within inDrive. Self-motivated, adaptable, and calm under pressure. Strong action-oriented mindset with a focus on delivering results. A collaborative team player, comfortable navigating the ambiguity of cross-functional initiatives. Strong project management skills, with an ability to manage multiple priorities effectively. Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Mexico City, Mexico Workplace: onsite We are seeking a Group Lead (Supervisor) it will be responsible for the operational management of a team of users verification agents, ensuring service quality, efficiency, and achievement of key performance metrics. The role combines people management, process control, and data-driven decision-making, while acting as a bridge between frontline operations and business stakeholders. Key Responsibilities Direct management of a team of 20-25 support agents Shift supervision and real-time workload management Task distribution and queue monitoring to ensure SLA compliance Workforce planning: scheduling, vacations, and shift coverage Monitoring and analysis of key KPIs (AHT, SLA productivity, etc.) Regular 1:1 meetings, performance reviews, and feedback sessions Identifying performance gaps and implementing improvement plans Coaching and mentoring team members Quality assurance oversight and calibration with QA teams Ensuring adherence to internal policies, procedures, and compliance standards Identifying process inefficiencies and driving improvements Onboarding and continuous training of agents Development of training materials and knowledge base contributions Supporting skill development and career growth within the team Skills, Knowledge & Expertise Bachelor’s degree in Management, Business, Data Analysis or related field Strong leadership and people management skills Analytical thinking and ability to work with performance metrics Excellent communication and stakeholder management skills Problem-solving and decision-making abilities Advanced user of Google Workspace (Sheets, Docs, Slides) English proficiency: B1 or higher Hybrid work model: two working days followed by two days off, with working hours from 8:00 a.m. to 8:00 p.m. Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Cairo, Egypt Workplace: hybrid Several Backend Engineer positions are available within product teams. Each role is embedded in a single team and focuses on the development and scaling of backend solutions across the company’s product areas. Key Responsibilities Design and implement complex business logic in Golang autonomously, while ensuring high performance and system reliability. Design optimal database structures (SQL), manage indexes, and optimize query performance. Build asynchronous service interactions using Kafka. Take ownership of backend services lifecycle, including delivery, monitoring and maintaining backend services in the production environment Write clean, structured code, conduct code reviews, ensure compliance with architectural guidelines (ADR), and implement engineering best practices. Set up monitoring and alerting for your services, participate in Post-Mortem processes, identify root causes of incidents, and automate routine tasks. Share expertise with the team, participate in onboarding new members, and contribute to the development of internal libraries and tools. Proactively seek improvements in technical implementations and product solutions, striving to deliver the best possible user experience. Skills, Knowledge and Expertise 6+ years of commercial backend engineering. With experience solving complex problems in high-load environments 3+years of commercial experience with Golang. Knows and has applied advanced features of the Go language in practice Strong SQL knowledges, including designing schemas, scaling strategies (replication, partitioning, sharding) and query optimisation for high-load environment In-depth knowledge of Redis, familiar with various data structures, and its efficient use in high-load systems Experience working with Docker, understanding CI/CD pipelines. Knows how work k8s (or analogs) and cloud infrastructure (like AWS) Experience with synchronous and asynchronous inter-service communication patterns, with a focus on reliability in high load environment Knows main microservice architecture patterns. Deep understanding of how to build efficient interactions between client and server applications, knows limitations Proven ability to design and implement a full observability strategy, including metrics, logging, dashboards, and tracing An interest in new technologies, a collaborative spirit, and a drive to continuously develop your skills Conditions & Benefits Stable salary, official employment. Health insurance. Hybrid work mode and flexible schedule. Access to professional counseling services including psychological, financial, and legal support. Discount club membership. Diverse internal training programs. Partially or fully paid additional training courses. All necessary work equipment.

Location: Almaty, Kazakhstan Workplace: hybrid Several Senior Backend Engineer positions are available within product teams. Each role is embedded in a single team and focuses on the development and scaling of backend solutions across the company’s product areas. Key Responsibilities Design and implement complex business logic in Golang autonomously, while ensuring high performance and system reliability. Design optimal database structures (SQL), manage indexes, and optimize query performance. Build asynchronous service interactions using Kafka. Take ownership of backend services lifecycle, including delivery, monitoring and maintaining backend services in the production environment Write clean, structured code, conduct code reviews, ensure compliance with architectural guidelines (ADR), and implement engineering best practices. Set up monitoring and alerting for your services, participate in Post-Mortem processes, identify root causes of incidents, and automate routine tasks. Share expertise with the team, participate in onboarding new members, and contribute to the development of internal libraries and tools. Proactively seek improvements in technical implementations and product solutions, striving to deliver the best possible user experience. Skills, Knowledge and Expertise 6+ years of commercial backend engineering. With experience solving complex problems in high-load environments 4+years of commercial experience with Golang. Knows and has applied advanced features of the Go language in practice Strong SQL knowledges, including designing schemas, scaling strategies (replication, partitioning, sharding) and query optimisation for high-load environment In-depth knowledge of Redis, familiar with various data structures, and its efficient use in high-load systems Experience working with Docker, understanding CI/CD pipelines. Knows how work k8s (or analogs) and cloud infrastructure (like AWS) Experience with synchronous and asynchronous inter-service communication patterns, with a focus on reliability in high load environment Knows main microservice architecture patterns. Deep understanding of how to build efficient interactions between client and server applications, knows limitations Proven ability to design and implement a full observability strategy, including metrics, logging, dashboards, and tracing An interest in new technologies, a collaborative spirit, and a drive to continuously develop your skills Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Kuala Lumpur, Malaysia Workplace: hybrid The Country Lead – Malaysia is a hands-on leadership role responsible for guiding national strategy and execution through deep understanding of ride-hailing frameworks and marketplace dynamics. The role embeds market and competitor intelligence into country-level planning, goal setting, and decision-making, resolves complex, high-stakes challenges through structured problem-solving and cross-functional alignment, and drives operational and process excellence. Responsibilities Develop and implement operational standards and best practices in alignment with global strategy Facilitate collaboration between country, regional, and central teams to drive execution and knowledge sharing Lead automation and workflow optimization initiatives to scale operations efficiently Oversee high level operational escalations and ensure resolution with continuous improvement mindset Marketplace Supply Management Monitor supply demand balance and key driver funnel metrics, identifying drop offs and guiding funnel optimizations Collaborate with DOPs and Marketplace Efficiency teams to drive pricing, monetization, and performance strategies Analyze and optimize revenue streams and ensure alignment with country financial targets and company goals Expansion Launch Management Lead market expansion efforts, including city/product launches and regulatory compliance Coordinate cross functional efforts for timely and compliant market entry Support area teams in resolving launch challenges and ensuring market readiness Product Customer Experience Gather market insights to shape product development and localization Oversee implementation and rollout of new features and tools across markets Monitor product adoption and performance, ensuring alignment with local user needs Partnerships Public Affairs Guide strategic partnerships and negotiations to support business growth Align partnership initiatives with country expansion strategies and monitor performance Represent the company in public forums, manage PR strategy, and collaborate on crisis communication when needed Risk, Compliance Government Relations Lead country level risk mitigation strategies and ensure regulatory compliance Collaborate with GR/legal teams to monitor changes in policy and align operations accordingly Ensure local GR efforts are in sync with overall company policies Quality Customer Support Monitor service quality standards and technical support performance across the country Facilitate best practice sharing, escalations, and continuous service improvement Lead coordination of customer incident management and support tool implementation Qualifications 5 years of experience in operations, general management, or marketplace leadership roles. Strong track record in leading cross functional teams and managing in high growth environments. Experience in ride hailing, e commerce, or other platform based businesses is required. Demonstrated ability to resolve complex problems and drive scalable solutions. Deep understanding of local market dynamics, user behavior, and regulatory environments. Strong communication, negotiation, and stakeholder management skills. Fluent in Malay Bahasa and English Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: San Francisco, CA • New York, NY • United States Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As a Business Systems Architect you will be an integral part of designing and building out Figma’s Financial systems landscape. You’ll be joining a small team so will have a broad purview over the different Accounting functions, and will have a specific focus on the Order-to-Cash and Revenue workstream. The company is growing fast so the need to revamp, rebuild, and expand our technology infrastructure will be an unending source of exciting projects. Outside of direct projects this is also a great opportunity to join the team at an early stage and help us define how a best in class business systems team should operate! This is a full time role that can be held from one of our US hubs or remotely in the United States. What you’ll do at Figma: Build and provide ongoing system architecture and design reviews to ensure our Order-to-Cash processes are best in class Identify opportunities for configuration, integration, and process improvements across the Order-to-Cash and Revenue Recognition space Align cross-functional teams on technical requirements and goals with regards to ERP functionalities and activities Design and implement software solutions to increase automation, reduce risk, and create scalability Mentor and guide junior team members, as well as provide input on the team’s recruiting efforts by participating in interviewing and hiring decisions Provide occasional support in expanding and troubleshooting systems outside of the Order-to-Cash space, such as Zip, Expensify, Tesorio, Numeric, and Bank of America CashPro Serve as the subject matter expert on NetSuite ERP and provide end user training and support for our ERP and other ancillary Financial systems We’d love to hear from you if you have: 7+ years experience working with accounting teams in a fast growth environment, ideally with strong NetSuite administration experience, including direct experience leading a major system implementation or rollout A solid understanding of Accounting principles and processes Experience supporting ancillary Accounting systems (TripActions, Zip or Coupa, etc.) A balanced skill set that can wear the hats of a Business Analyst, Project Manager and Technical Systems Analyst A passion for helping teams scale and grow through the use of technology While it’s not required, it’s an added plus if you also have: Consulting experience in systems implementation or integrations Experience supporting Stripe, Avalara, or Tesorio At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Pay Transparency Disclosure Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law. Annual Base Salary Range: $140,000 — $269,000 USD At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to: Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice . Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles: Candidates may submit up to 5 applications during any rolling 30-day period. Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection. Once the applicable days has passed, candidates are welcome to apply again.

Location: Barcelona, Spain; Italy; United Kingdom; Germany Workplace: remote Park IP, a Welo Global brand, is a global IP solutions partner built for modern intellectual property work. The company enables legal teams to protect intellectual assets with accuracy, clarity, and confidence across jurisdictions. Trusted by Am Law 200 firms and Fortune 500 corporate legal departments, Park IP combines deep IP expertise with AI-powered workflows that reduce risk, improve predictability, and deliver greater visibility and control across the IP lifecycle, from prosecution to litigation and compliance. Its Legal Studio platform strengthens portfolio management through jurisdiction-specific coordination and real-time oversight, while experienced IP professionals remain accountable for quality and judgment. Operating under ISO-aligned quality and security standards, Park IP advances a disciplined and transparent approach to managing intellectual property worldwide. parkip.com MAIN RESPONSABILITIES The following is a non-exhaustive list of responsibilities and areas of ownership for this role: Performing copy-edit tasks on assigned projects or accounts Performing on-demand translation tasks Performing lead linguist role on assigned accounts Taking ownership of deliveries that were translated internally or by external partners for one or more accounts into their target language Preparing, managing and maintaining the language materials (including glossaries, Style Guides, work instruction) up to the quality standards and up to date as required by the account or project Managing project-related queries Ensuring good interaction among team members and resolving questions on terminology and language matters Coordinating with freelancers, agencies and internal linguists on assigned projects or accounts Testing and qualifying new freelancers and vendors as required Developing and training of internal linguists/new and existing freelancers according to the accounts’ and Welocalize’s needs Interacting with clients on linguistic matters as required Participating in the development of new and improved working processes. Propose process improvements. Meet or exceed the KPIs in terms of productivity, on time delivery, quality Achieving the goals set by the team manager REQUIREMENTS Education Level University degree in Translation/Applied Languages/Linguistic Studies or equivalent combination of education and experience (University degree in other fields plus 2 years of full time experience in translation; OR 5 years of full time professional experience in translating) Experience Native-Level in Spanish and fluent in English (written and spoken) Patent translation experience and patent knowledge are critical for success in this role (e.g. types of patent documents: computer science, mechanics, biology, electricity, pharmacy, chemistry) 8+ years of relevant experience in translation/localization/editing or content writing 5+ years of review experience Thorough understanding of the localization process Excellent knowledge of terminology used various subject matters Subject-matter expert within company for assigned content specialties, service lines and processes Excellent user experience of standard CAT tools, e.g. XTM, SDL Studio and issue tracking and query management tools, e.g. JIRA Ability to learn new localization tools and applications quickly Excellent user experience of standard software, such as Windows and Office applications Ability to give clear, concise and constructive feedback Ability to coordinate internal and external translators Excellent interpersonal, written and verbal communication skills Ability and willingness to train/teach others and pass on knowledge. Ability to work with tight deadlines Excellent problem solving skills Ability to effectively present information and respond to questions from groups of managers, clients, linguists Ability, willingness and experience in communicating with customers at various levels Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists Ability to work in a virtual team

Location: Venezuela Neolytix is building a team of individuals who work without boundaries, are passionate and want to create an impact in the lives of everyone they touch. Want to be a part of something bigger? Where you really want to excel? We know the feeling! Fun at work, flexible hours and an immense opportunity to grow. We are building a high performance team across all our service lines! Job description Prepares and assembles medical record documentation/charts for physician Ensures medical record compliance by self-documentation attestation. Updates patient history, physical exam, and other pertinent health information in the patient Prepares and sends all documentation to physician for review and approval via authentication of detailed data entry and facility-specific procedures. Monitors the duration of basic lab results and screening procedures. Complies with hospital and medical facility policies, including those relating to HIPAA and Joint Commission. Performs other clerical duties and tasks to improve provider productivity and clinic workflow as assigned. Required Equipment: - Laptop/Desktop with at least i5 processor and 8gb of ram - Internet Speed of 35mbps and above - Noise Cancelling Headset/Webcam - Dedicated place at home for work Job Type: Full-time Salary: USD $650 per month Schedule: 8 hour shift 8 am to 5 pm Monday to Friday Job Types: Full-time Language: English (Required)

Location: Armenia Job Title: Armenian Bilingual Medical Virtual Assistant Company: Neolytix Work Setup: Remote (work from home) Employment Type: Full-time About Neolytix Neolytix is a boutique Consulting and Management Services Organization that works with small & medium-sized healthcare providers across the United States. Our portfolio of services caters to micro verticals and is built on the expertise we have developed in enabling these practices. Be part of a company where your work can make a real impact: 4.7 ⭐ on Google and 4.2 ⭐ on Glassdoor with 80% of approval rating! Job Description Prepares and assembles medical record documentation/charts for physician Ensures medical record compliance by self-documentation attestation. Updates patient history, physical exam, and other pertinent health information in the patient Prepares and sends all documentation to physician for review and approval via authentication of detailed data entry and facility-specific procedures. Monitors the duration of basic lab results and screening procedures. Complies with hospital and medical facility policies, including those relating to HIPAA and Joint Commission. Performs other clerical duties and tasks to improve provider productivity and clinic workflow as assigned. Demonstrate understanding necessary to assess, review and apply criteria Requirements Previous experience in a customer service or healthcare-related role preferred Strong communication and interpersonal skills Excellent problem-solving abilities and attention to detail Ability to multitask and prioritize tasks in a fast-paced environment Proficiency in Microsoft Office and electronic medical records (EMR) systems Compassionate and empathetic demeanor Benefits Paid training Remote setup