Location: Quebec
Workplace: onsite
(Version française ci-dessous)
Gameplay Programmer
With multiple awards to our name, Larian Studios has proven that we’re dedicated to delivering high-quality role-playing games. As we move on to new projects, the studio that brought you Baldur’s Gate 3 & Divinity: Original Sin 2 is looking for a Gameplay Programmer to join the team and help us in crafting the high calibre games our fans have come to expect.
Responsibilities
Work on all aspects of systems of the game: engine features, gameplay, UI, audio, animation, scripting, tools.
Work closely together with the other departments to implement the needed game components;
Work together with almost all content creators to deliver required features;
Write robust, maintainable auto-testable code in TDD fashion;
Be an active participant in the design and production of the game — technical side of the creative team and first line of feedback;
Help scope features and advise on best ways to implement them;
Work within an international team on a daily basis, spread between multiple studios across the world.
Requirements
4+ years experience in C++;
Excellent feel for RPG systems and gameplay in general;
Experience with commercial proprietary engines;
Open-minded, willing to experiment and iterate over a specific feature;
Concepts as state machines, pathfinding, AI routines should be second nature;
Ability to think like a designer to create compelling and fun game play;
You are a team player and willing to take responsibility;
Passion for making and playing great games;
Excellent software design and problem-solving skills;
Excellent software debugging skills;
Excellent architectural skills. Designing many parallel and gameplay systems is not a problem for you;
Game development experience;
This is a full-time, on-site role, requiring your presence in the office to support collaboration and creativity;
A professional level of written and spoken English*.
Nice to have
Location: Kuala Lumpur
Workplace: onsite
ABOUT YOU
We are looking for a Content & Marketplace Operations Manager to own how content, campaigns, and partner experiences are surfaced across x.la, Xsolla Mall, and key homepage surfaces.
This role is responsible for turning cross-functional priorities from Marketing, Business Development, Product, SEO, and Paid Media into a clear, prioritized content roadmap that drives awareness, engagement, and adoption across the ecosystem.
You will operate as a strong individual contributor with real ownership — consulting stakeholders, owning prioritization, and ensuring alignment with the VP of Marketing and VP of Xsolla Partner Network.
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
Responsibilities
Marketplace & Homepage Ownership
Execute the content and placement plan across x.la and Xsolla Mall homepage and marketplace surfaces, as directed by Marketing, BD, and Product stakeholders.
Maintain the operational content programming roadmap, translating strategic priorities from Marketing, BD, and Product into actionable live-ops timelines.
Translate launches, campaigns, and partner initiatives into clear marketplace programming for execution.
Ensure alignment with leadership on priorities and trade-offs.
Content Operations & Live Ops
Manage day-to-day live operations across homepage tiles, featured placements, storefronts, and promotional modules.
Maintain content freshness, cadence, and quality across all marketplace surfaces.
Coordinate campaign launches and updates, including scheduling, QA, and go-live execution.
Work with stakeholders on a content calendar, planning out updates over time.
Work closely with Ops and Product teams to execute within existing CMS and tooling constraints.
Manage localization of landing pages and promotional assets with regional teams to ensure accurate and market-relevant content delivery.
Cross-Functional Coordination & Prioritization
Serve as the main point of contact for marketplace content execution requests from Marketing, BD, and other stakeholders.
Consult stakeholders to understand operational objectives, then
own prioritization and sequencing
of live-ops content.
Proactively flag conflicts, capacity risks, and trade-offs, ensuring leadership alignment.
Performance & Optimization
Provide operational tracking for live content, reporting on immediate performance indicators such as:
CTR and engagement
Platform health (freshness, utilization)
Partner with data and ops teams to ensure content performance dashboards are available and actionable for live-ops decisions.
Implement content and placement optimizations based on performance insights and marketing strategy.
Support experimentation efforts (e.g. placement testing, A/B tests where feasible).
Scaling & Enablement
Support x.la’s evolution into a scalable ecosystem of partner, brand, influencer, and creator storefront pages.
Help define templates, repeatable processes, and operating standards to support scale.
Normalize processes across x.la and Xsolla Mall where possible, adapting where necessary.
Provide structured feedback to ops and product teams on tooling gaps and improvement opportunities.
Build up a Content Calendar process to lay out a roadmap for content development
Qualifications & Skills
2–5 years of experience in content operations, digital merchandising, marketplace operations, or similar roles.
Experience managing homepage or platform content, content calendars, or live digital surfaces.
Demonstrated experience applying AI tools and agentic AI workflows (LLMs, AI agents, automation platforms) to content operations — not just familiarity, but practical integration into day-to-day work.
Ability to identify repetitive operational processes and design AI-driven automations (including autonomous or semi-autonomous agents) to improve speed, consistency, and scale.
Comfort working with evolving AI tooling; willingness to experiment with and iterate on AI agents and AI-assisted workflows.
Strong organizational skills with the ability to balance multiple stakeholders and priorities.
Comfortable working in evolving systems and building processes where tools are still maturing.
Analytical mindset with experience using data to guide decisions.
Familiarity with CMS platforms, project tracking tools, and dashboards.
Nice to Have (AI Automation Skills)
Experience building agentic workflows using tools such as Claude, n8n, or similar platforms.
Familiarity with connecting AI tools to operational systems (CMS, project management, communication platforms) for end-to-end automation.
Track record of reducing manual operational overhead through AI-assisted processes.
BENEFITS:
Convenient work tools
Latest Mac workplaces + additional hardware to make you more effective at work
Google Chat, Gmail, Google Drive, Confluence, Jira, GitLab
Professional growth
Free trainings and participation in specialized conferences
Rich knowledge exchange within the company
More perks
Health insurance (Medical, dental and optical)- Employee and dependants
Flexible hours: organize your day according to your needs and sprint & teamwork demands
No dress code
Comfortable and new office environment
The duties of this position may change from time to time so the individual and organization can achieve their results. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla KL Sdn Bhd takes your privacy very seriously, and will not sell or externally distribute any data received during the hiring process. Pursuant to the Personal Data Protection Act 2010 (“PDPA”), Xsolla KL Sdn Bhd is mindful and committed to the protection of your personal information and your privacy. Please direct any inquiries regarding your data privacy to careers@xsolla.com.
For more vacancies: https://xsolla.com/careers
Location: Kuala Lumpur
Workplace: onsite
ABOUT YOU
We are looking for an Integration Manager who is technically sharp, partner-focused, and a natural communicator to join our Integrations team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to own the full lifecycle of partner integrations — from scoping and development through to launch and ongoing support.
Strong full-stack development skills and the ability to translate complex technical concepts into clear, actionable solutions are essential, along with experience in frontend and backend implementation, B2C plugin integrations, and working directly with external partners. The ability to balance hands-on coding with partner-facing communication and junior developer mentorship will be key to your success in this role.
If you're passionate about building seamless, high-quality digital experiences and love crafting innovative commerce solutions that help game developers connect with their players and grow their businesses, we would love to hear from you!
ABOUT US
Xsolla is a global commerce company with robust tools and services designed to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in its mission to bring opportunities together and continually make new resources available to creators.
Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have everything they need to enjoy the game.
For more information, visit xsolla.com.
Responsibilities
Develop template-based and custom Xsolla Pages for partner projects using site builder platforms (e.g., Webflow, Wix, Squarespace) and custom code solutions.
Integrate B2C plugins (Quests, Offerwall, Rewards) into partner implementations and configure functionality based on specific project requirements.
Serve as the primary technical point of contact for partners throughout onboarding and implementation, providing clear guidance on functionality, plugin configuration, and technical requirements.
Collaborate with designers, content creators, and cross-functional teams to ensure pages align with brand standards and user experience goals.
Provide ongoing technical support, troubleshoot and debug complex integration issues, optimize performance, and conduct quality audits on game titles, pricing, and SKUs.
Mentor junior developers through code reviews, custom development tasks, and guidance on new or complex feature requests.
Analyze existing technical issues, identify root causes through log analysis, and deliver actionable recommendations for resolution.
Qualifications & Skills
3–5 years of full-stack development experience, with a strong portfolio of frontend and backend implementation work.
Proficiency in React.js and its core principles, including state management workflows such as Flux or Redux.
Strong knowledge of HTML, CSS, and JavaScript, with hands-on experience using site builder tools such as Webflow, Wix, or Squarespace.
Experience with responsive design, cross-browser compatibility, and RESTful API integration using Fetch or similar methods.
Solid experience with version control systems, particularly Git, within collaborative development environments.
Strong problem-solving and debugging skills, including the ability to read logs, trace root causes, and resolve complex integration issues independently.
Excellent communication skills — able to present technical solutions clearly, manage partner expectations, and facilitate productive discussions with both technical and non-technical stakeholders.
Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field — or equivalent professional experience.
Advanced proficiency with AI tools such as ChatGPT, Gemini, or Claude to enhance development productivity and problem-solving.
Nice to Have:
Ability to use Claude Code for agentic coding workflows and accelerated custom development tasks.
BENEFITS:
Convenient work tools
Latest Mac workplaces + additional hardware to make you more effective at work
Google Chat, Gmail, Google Drive, Confluence, Jira, GitLab
Professional growth
Free trainings and participation in specialized conferences
Rich knowledge exchange within the company
More perks
Health insurance (Medical, dental and optical)- Employee and dependants
Flexible hours: organize your day according to your needs and sprint & teamwork demands
No dress code
Comfortable and new office environment
The duties of this position may change from time to time so the individual and organization can achieve their results. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla KL Sdn Bhd takes your privacy very seriously, and will not sell or externally distribute any data received during the hiring process. Pursuant to the Personal Data Protection Act 2010 (“PDPA”), Xsolla KL Sdn Bhd is mindful and committed to the protection of your personal information and your privacy. Please direct any inquiries regarding your data privacy to careers@xsolla.com.
For more vacancies: https://xsolla.com/careers
Location: Guildford
Workplace: onsite
With multiple awards to our name, Larian Studios has proven that we’re dedicated to delivering high-quality role-playing games. As we move on to new projects, the studio that brought you Baldur’s Gate 3 & Divinity: Original Sin 2 is looking for a Gameplay Programmer to join the team and help us in crafting the high calibre games our fans have come to expect.
Responsibilities
Work on all aspects of systems of the game: engine features, gameplay, UI, audio, animation, scripting, tools.
Work closely together with the other departments to implement the needed game components;
Work together with almost all content creators to deliver required features;
Write robust, maintainable auto-testable code in TDD fashion;
Be an active participant in the design and production of the game — technical side of the creative team and first line of feedback;
Help scope features and advise on best ways to implement them;
Work within an international team on a daily basis, spread between multiple studios across the world.
Requirements
4+ years experience
in C++;
Excellent feel for RPG systems and gameplay in general;
Experience with commercial proprietary engines;
Open-minded, willing to experiment and iterate over a specific feature;
Concepts as state machines, pathfinding, AI routines should be second nature;
Ability to think like a designer to create compelling and fun game play;
Can easily communicate in English;
You are a team player and willing to take responsibility;
Passion for making and playing great games;
Excellent software design and problem-solving skills;
Excellent software debugging skills.
Excellent architectural skills. Designing many parallel and gameplay systems is not a problem for you;
Game development experience.
This is a full-time, on-site role, requiring your presence in the office to support collaboration and creativity.
Nice to have
Bachelor’s degree in computer science or software engineering;
Experience with machine learning algorithms;
Experience with TDD and ECS;
Background in RPGs;
Shipped game/console titles.
What We Offer
An international team of over 600 employees spread across 7 studios around the world, each of which have their own unique qualities, and maintain a small-studio feel
An open, collaborative environment where ideas are welcome and encouraged
A managerial team consisting of highly experienced game developers at the top of their fields
Sharing hobbies and passions with like-minded colleagues
Inclusive environment with many activities organized by the studios or the employees
Commitment to making the best game possible for the fans, including listening to community feedback
We are looking for highly motivated individuals with ever-evolving skillsets and passion for player experience. If you want to contribute to making amazing RPG experiences, we would love to hear from you.
Location: Tallinn, Estonia
Workplace: fully
Plummy Games
is a product-driven mobile gaming company focused on creating high-quality casual experiences for players worldwide. Our flagship game,
Star Merge
, is a successful F2P Merge-3 title recognized for its polished gameplay and stunning visuals. We’re a team that values creativity, ownership, and continuous growth.
We’re looking for a
Product Manager
to help shape and grow casual mobile games. You’ll work closely with cross-functional teams, define product direction, validate game concepts, and use data-driven insights to build engaging gameplay and scalable monetization systems.
Let's merge your talents with our vision and create something truly magical! ⭐
Responsibilities:
Own the development of new casual mobile F2P products from initial idea to soft launch and beyond, with a strong focus on early-stage creation
Drive the 0→1 phase of product development: shaping game concepts, defining core gameplay experiences, and turning ideas into validated directions
Work closely with cross-functional teams (game design, analytics, art, engineering) to bring new game concepts to life
Design and validate new features, mechanics, and game concepts through rapid testing, experimentation, and iteration
Own and analyze product performance during development and after launch, using data to inform decisions and improvements
Guide the product through soft launch and iteration, using data and player behavior to refine and scale successful ideas
Stay close to market trends and player expectations to identify opportunities and inform new product directions
Requirements:
4+ years of experience as a Product Manager in casual mobile F2P games
Strong product thinking with the ability to define features, prioritize roadmap, and make data-informed decisions
Proven experience working on casual game launches (from concept and prototyping to soft launch and/or global release)
Experience coordinating cross-functional teams (product, analytics, design, engineering)
Strong knowledge of mobile game mechanics, player engagement, and retention strategies
Familiarity with different monetization models (IAP, ads and hybrid models)
Strong expertise in user analysis, A/B testing, and behavior-based targeting
Data-driven mindset, skilled at tracking KPIs and deriving actionable insights from results
Curiosity and practical experience in exploring AI-powered approaches to product development
Strong ownership mindset with a proactive approach, supported by up-to-date awareness of market trends and competitor activities
Advanced English proficiency (both spoken and written) to communicate effectively in professional contexts
We offer:
Remote-first approach with various collaboration models
Smooth onboarding experience, with full support from our team to help you feel confident from accepting the offer
Work alongside experienced, like-minded professionals with an opportunity for fast professional growth
Competitive salaries, reviewed on a timely basis, or personal achievements and involvement in the project
A standard 5-day workweek, synced with the GMT+3 time zone
20 business days of paid vacation, with the option to take single days off from this amount
Public holidays based on your country of residence
5 sick days per year for health-related needs - no doctor’s note required
📍Moldova-based? You’ll work from our office and will be covered with full IT Park social benefits
📍Estonia-based? You’ll get a full employment contract under Estonian law
💡 Every candidate is carefully reviewed by a member of our team. To ensure each application receives the attention it deserves, our review process may take
up to two weeks
.
Location: Los Angeles, USA
At Riot, Data Engineers play a critical role in transforming data into actionable insights that drive decisions across the company. Our engineers are deeply player-focused and collaborate across diverse teams to enhance the experiences of millions of players worldwide.
As a
Senior Data Engineering Manager
within VALORANT, you will be shaping the direction of the game by working with designers, product managers, data scientists, analysts, and engineers using data to better serve and understand our game and our players. This role is designed for an engineering leader who thrives in ambiguous environments, takes initiative to solve real problems quickly, and enjoys wearing multiple hats. As one of the senior-most data leaders on the game team, you will influence how data is managed and used across the studio.
Responsibilities:
Manage a team of 5 data engineers, provide them career coaching and growth opportunities, and ensure all work is aligned with business needs.
Partner with leaders in analytics, data science, and product disciplines to align on the most important data engineering projects and collaborate with them through all phases of the development and operational lifecycle.
Set the technical direction of the team, including processes and tooling.
Be accountable for the technical health of products owned by the team.
Working with other engineers, standardize best practices for instrumentation, telemetry, and metrics collection
Ensure data quality, governance, and compliance with regulatory standards (e.g., GDPR, CCPA).
Support cost optimization by ensuring scalable and efficient data solutions.
Build healthy relationships with data engineering teams across Riot, and lead by shaping infrastructure, craft standards, tooling, and organizational best practices.
Required Qualifications:
Bachelor's or Master’s degree in Computer Science, Information Systems, Engineering, or a related field.
10+ years experience in data engineering or a related field. 5+ years managing a team.
Hands-on expertise in big-data technologies, particularly the Apache stack (Airflow, Spark, etc).
Proficiency in cloud infrastructure (AWS or GCP) and Databricks.
Expertise in designing efficient and scalable data models with large data sets across multiple teams and in collaboration with insights or data stakeholders.
Demonstrated ability to work cross-functionally with engineering, analytics, and product teams.
Experience mentoring and guiding other engineers.
Desired Qualifications:
2+ years of experience in data engineering for major video game titles.
1+ years experience working with DBT in a production environment
Experience using analytics to drive gameplay and feature changes (ideally from game dev through launch)
Experience working in close partnership with data analysts or product managers.
For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about players' experiences, this could be your role!
Our Perks:
Riot focuses on work/life balance, shown by our open paid time off policy and other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner, and children, and a 401k with company match. Check out our
benefits pages
for more information.
At Riot Games, we
put players first
. That mission drives every decision in our quest to create games and experiences that make it better to be a player. Whether you’re working directly on a new player-facing experience or you’re supporting the company as a whole, everyone at Riot is part of our mission. And just like in our games, we’re better when we work together. Our goal is to create collaborative teams where you are empowered to bring your unique perspective everyday. If that sounds like the kind of place you want to work, we’re looking forward to your application.
It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act.
Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:
Safeguarding confidential and sensitive Company data
Communication with others, including Rioters and third parties such as vendors, and/or players, including minors
Accessing Company assets, secure digital systems, and networks
Ensuring a safe interactive environment for players and other Rioters
These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.
Location: Distributed
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
Available Locations
Bengaluru, India
About the Role
The Cloudflare Business Development team is the engine driving our expansion across global markets. As part of this high-energy organization, you will lead a critical team focused on the SAARC region, uncovering new opportunities and shaping pipeline strategy. We pride ourselves on being principled in our approach, curious about our customers' challenges, and completely transparent in how we collaborate. The Business Development team sits at the intersection of Sales, Marketing, and Operations, serving as a vital incubator for top-tier sales talent and a primary catalyst for regional revenue growth.
We are seeking a strategic, growth-minded
Business Development Representative (BDR) Manager
to lead, coach, and scale our Business Development team supporting the SAARC region. In this role, you will manage a team of 5 BDR professionals, overseeing day-to-day operations, driving quota performance, and building a sustainable pipeline. You will be responsible for the full talent lifecycle—from recruiting and interviewing to onboarding and continuous professional development.
This role requires a collaborative leader who can build strong bridges with regional Sales leadership, global Marketing teams, and Sales Operations to optimize lead flows, elevate campaign effectiveness, and continuously improve internal processes.
Responsibilities
Team Leadership & Performance Management:
Direct daily activities and quota attainment for a team of 5 BDRs, ensuring regional pipeline objectives and performance metrics are consistently met or exceeded.
Talent Development & Coaching:
Empower team members through structured 1:1 coaching, regular skill development, and creative performance incentives. Foster a growth mindset that prepares BDRs for future career advancement.
Talent Acquisition & Onboarding:
Manage regional recruiting, interviewing, and hiring to scale the team efficiently. Own the onboarding framework, ensuring new hires ramp quickly through robust training on product knowledge, buyer personas, market competition, and tools.
Strategic Execution:
Lead from the front to support regional success; while this is a management role, you are comfortable adopting a "player-coach" mindset where necessary to help the team break into strategic accounts or navigate complex regional roadblocks.
Cross-Functional Collaboration:
Partner deeply with key stakeholders across the business:
Sales:
Align on qualification criteria, handoff processes, and pipeline quality to ensure seamless lead transitions.
Marketing:
Maximize the volume and quality of Marketing Qualified Leads (MQLs), refine messaging, and optimize campaign follow-ups.
Operations:
Analyze metrics and reporting to identify bottlenecks and implement process enhancements.
Data-Driven Optimization:
Regularly track and report on individual and team metrics—focusing on lead quality, volume, and revenue impact—to regional Sales leadership.
Operational Excellence:
Continuously evaluate and implement industry best practices to improve prospecting efficiency, team productivity, and outbound messaging.
Desirable Skills, Knowledge, and Experience
Leadership Experience:
Demonstrated experience managing, coaching, or leading outbound sales or business development professionals, ideally within a high-growth SaaS or technology environment.
Market Knowledge:
Deep understanding of the SAARC business ecosystem, localized buying behaviors, and corporate cultural dynamics.
Sales Execution:
Proven track record of meeting or exceeding pipeline generation and quota objectives, with a strong understanding of modern prospecting frameworks and methodologies.
Strategic Collaboration:
Excellent stakeholder management skills with a history of building productive partnerships across Sales, Marketing, and Enablement teams.
Analytical Mindset:
Proficiency with sales tech stacks (e.g., Salesforce, Outreach) and the ability to leverage data to evaluate team performance, uncover trends, and refine processes.
Communication Skills:
Exceptional communication, presentation, and situational coaching abilities
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo
: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project
: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1
: We released
1.1.1.1
to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our
privacy commitment
and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual
race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at
hr@cloudflare.com
or via mail at 101 Townsend St. San Francisco, CA 94107.
Location: Serbia
Workplace: remote
ABOUT YOU
We are seeking a highly skilled Senior Software Engineer – Payments to design, build, and maintain core components of our payment processing platform — spanning both credit card acquiring and alternative payment methods (APMs). Working closely with the Tech Lead and cross-functional partners in Product, Finance, and Risk, you will take ownership of critical payment flows across the full ecosystem: from real-time card authorization through clearing, settlement, and reconciliation, to wallets, bank transfers, local payment methods, and beyond.
This role is for an engineer who thrives in complex, high-stakes financial systems, cares deeply about data integrity, and brings both the technical depth and collaborative instincts to contribute meaningfully across the full payments stack.
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers reach more players and grow their businesses around the world.
For more information, visit xsolla.com.
RESPONSIBILITIES
Credit Card Payment Processing
Implement and maintain scalable, fault-tolerant services handling
real-time authorization, batch clearing, and settlement
workflows.
Build and maintain integrations with acquiring banks, card networks (Visa, Mastercard, Amex, Discover), payment gateways, fraud providers, and tokenization services.
Implement resilient routing logic, retry strategies, and failover mechanisms across card network connections.
Ensure
transaction idempotency
and correct state management across the full card payment lifecycle.
Support 3D Secure (3DS2) and Strong Customer Authentication (SCA) flows.
Implement and maintain card vaulting and tokenization solutions in line with PCI DSS requirements.
Alternative Payment Methods (APMs)
Build and maintain integrations with a broad range of APMs, including
digital wallets
(PayPal, Apple Pay, Google Pay),
bank transfers
(ACH, SEPA, instant bank pay),
buy now pay later (BNPL)
providers,
prepaid and voucher
methods, and
regional local payment methods
across key markets.
Design flexible, extensible integration patterns that allow rapid onboarding of new payment methods and providers.
Handle the unique lifecycle requirements of each payment method — including asynchronous notifications, delayed confirmations, refund flows, and currency/settlement nuances.
Collaborate with Product to evaluate and prioritize new APM integrations based on market coverage and player demand.
Reconciliation & Financial Integrity
Build and maintain automated reconciliation pipelines that match authorization, clearing, and settlement records across both card and APM payment rails.
Reconcile internal ledgers against acquirer, network, and PSP reports; detect and surface mismatches, duplicates, and missing transactions.
Develop safeguards to prevent revenue leakage and ensure ledger consistency at scale.
Ensure all financial systems are audit-ready and compliant with internal financial controls.
Reporting, Monitoring & Alerting
Build and maintain payment reporting systems covering authorization rates, settlement reconciliation, interchange and fee breakdowns, APM conversion rates, and chargeback/dispute metrics.
Implement
threshold-based alerting
for authorization rate drops, decline pattern anomalies, settlement mismatches, volume spikes, and chargeback ratio changes across all payment methods.
Contribute to internal financial dashboards supporting cost optimization, risk monitoring, and financial performance visibility.
Participate in on-call rotations and incident response for payment-critical systems.
Compliance & Security
Build systems compliant with
PCI DSS
, card network operating regulations, data encryption and tokenization standards, and regional mandates.
Contribute to secure handling of sensitive payment data across card and APM flows.
Support audit processes and financial compliance reviews as required.
Fraud & Dispute Management
Integrate with fraud detection and risk scoring systems across card and APM payment flows.
Implement chargeback and dispute workflow components, including evidence submission and representment support.
Build safeguards and monitoring for fraud pattern detection across payment methods.
Engineering Excellence
Write clean, well-tested, well-documented code with a strong focus on reliability, observability, and correctness.
Participate actively in code reviews, technical design discussions, and architecture decisions.
Contribute to best practices for distributed systems design, observability, incident response, and financial data integrity.
Mentor junior engineers and contribute to a high-trust, high-accountability engineering culture.
QUALIFICATIONS & SKILLS
5+ years of software engineering experience, with a strong focus on PHP and Go (Golang) tech stacks
at least 2+ years working on
payment processing systems
in production
Hands-on experience with card payment flows: authorization, clearing, settlement, reconciliation, and chargebacks.
Experience integrating with or building against one or more APM providers (wallets, bank transfers, BNPL, local payment methods).
Solid understanding of the
four-party (Visa/Mastercard) and three-party (Amex/Discover) models
, including interchange, BIN logic, MCC codes, AVS, CVV, and 3DS/SCA.
Strong understanding of distributed systems: idempotency, eventual consistency, fault tolerance, and high availability.
Proficiency in designing and consuming RESTful and/or event-driven APIs in a payments context.
Familiarity with
PCI DSS
and payment data security fundamentals.
Strong debugging and incident response skills in complex, high-volume financial systems.
NICE TO HAVE
Experience at a PSP, acquirer, issuer, payment gateway, or fintech platform.
Familiarity with global payments and cross-border processing, including FX, local settlement, and regulatory considerations.
Experience at high transaction volumes (10M+ monthly transactions).
Exposure to authorization rate optimization and intelligent payment routing.
Familiarity with the gaming, digital goods, or e-commerce payments landscape.
Experience with audit processes and financial compliance reviews.
WHAT SUCCESS LOOKS LIKE
In your first 6 months, you will have:
Delivered meaningful improvements to at least one area of the card or APM payment stack — whether a new integration, a reconciliation improvement, or a reliability/observability uplift.
Demonstrated deep ownership of a payment domain area, proactively identifying and resolving gaps in reliability, correctness, or coverage.
Built strong working relationships with the Tech Lead, PM, and cross-functional stakeholders across Finance and Risk.
Contributed to engineering practices that raise the quality bar for the broader payments team.
Benefits
We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees through a comprehensive Benefits Program. This includes unlimited Flexible Time Off and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.
The duties and responsibilities of this position may evolve over time to support the organization’s goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required.
By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially.
Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy.
For any inquiries related to data privacy, please contact: careers@xsolla.com
Explore more opportunities at: https://xsolla.com/careers
Location: Kuala Lumpur
Workplace: onsite
ABOUT YOU
We are looking for a Technical Service Operations Lead (TSO Lead) who is operationally driven, collaborative, analytical, and a strong communicator to join our Global Technical Operations (GTO) team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to help coordinate incident response alongside cross-functional teams, identify trends and patterns in production issues, improve how we communicate with partners during incidents, and drive continuous improvement through post-incident reviews.
Strong incident management experience, ITIL knowledge, and observability/monitoring expertise are essential, along with experience in technical operations, SRE, or NOC environments supporting high-availability platforms (payments, e-commerce, SaaS, or gaming). The ability to communicate clearly and effectively in English — both written and verbal — across technical and executive audiences will be key to your success in this role.
If you're passionate about driving operational excellence and platform reliability at scale and love ensuring the reliability and uptime of commerce and payment solutions that game developers and players depend on, we would love to hear from you!
Technical Service Operations Lead (TSO Lead), Kuala Lumpur
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
Responsibilities:
Serve as Incident Commander for major incidents — coordinating cross-functional response teams, driving investigation, making escalation decisions, and ensuring incidents are resolved within SLA targets.
Own all incident communications: draft and send clear, timely updates to senior leadership, Customer Success, and partner/customer contacts throughout the incident lifecycle, and manage customer-facing status page updates (status.xsolla.com).
Facilitate blameless Post-Incident Reviews (PIRs) for major incidents — leading root cause identification, assigning corrective actions with clear owners and deadlines, and tracking them to closure.
During non-incident periods, proactively analyze incident trends, recurring issues, and production bugs — identify patterns, create Problem tickets, and report findings and recommendations to product and engineering teams on a regular cadence.
Enforce the incident management framework across the organization, including the severity model, priority matrix, SLA targets, escalation procedures, and deployment readiness gates.
Oversee and mentor the Operations Engineer on your shift — coaching on triage, investigation, runbook execution, and documentation quality while conducting regular knowledge transfer sessions to build depth across the service portfolio.
Produce shift handoff reports and deliver regular operational reporting: incident trends, KPI performance (MTTD, MTTA, MTTR), SLA adherence, proactive detection rate, and repeat incident analysis.
Audit service catalogue completeness on a regular cadence and govern JIRA Service Management workflows for incident, PIR, and problem management.
Cover for the Operations Engineer role during absences, breaks, or surge incidents. Participate in weekend on-call rotation for major incidents.
Qualifications:
6+ years of experience in incident management, SRE, NOC leadership, or technical operations in a production environment supporting high-availability, high-transaction systems (payments, e-commerce, SaaS, or gaming platforms preferred).
Proven incident management experience — coordinating multi-team response, making real-time escalation decisions, and communicating with executive stakeholders under pressure.
Excellent written and verbal communication skills in English — ability to draft clear, concise executive updates at 3 AM under pressure, facilitate blameless PIRs, present operational metrics to senior leadership, and communicate incident status to customers and partners with clarity and professionalism.
Strong ITIL foundation — understanding of incident, problem, and change management lifecycles with practical experience implementing or operating ITIL-aligned workflows.
Technical depth across the observability stack — ability to read and interpret logs, traces, and metrics in Datadog (or equivalent: Grafana, Splunk, New Relic). Understanding of APM, SLOs, error budgets, burn-rate alerting, and synthetic monitoring.
Hands-on experience with incident tooling: Datadog, PagerDuty or OpsGenie, JIRA or JIRA Service Management, Slack, and Confluence.
Analytical mindset — ability to identify trends, patterns, and recurring issues from incident data and translate them into actionable recommendations for product and engineering teams.
Experience with SLA/SLO-driven operations where MTTD, MTTA, and MTTR are measured, reported, and improved.
Experience with or strong interest in AI/ML-assisted operations: anomaly detection, alert correlation, predictive alerting, automated remediation, or self-healing automation.
Comfort with 24x7 shift-based operations as part of a follow-the-sun model with handoff overlaps. Weekend on-call (rotating) for critical severities is required.
Nice to have:
Experience in the gaming, payments, or fintech industry.
Experience with customer/partner-facing incident communications and status page management.
JIRA Service Management administration experience: workflows, SLA timers, automation rules, queues, and permissions.
Familiarity with Datadog Service Catalog, scorecards, and SLOs — especially burn-rate alerts and multi-window SLOs.
Experience building an operations function from scratch — defining processes, writing runbooks, establishing governance cadences.
Background in Kubernetes, cloud infrastructure (GCP preferred), microservices architecture, or distributed systems.
ITIL certification (Foundation or higher) is a plus but not required.
BENEFITS
Convenient work tools
Latest Mac workplaces + additional hardware to make you more effective at work
Google Chat, Gmail, Google Drive, Confluence, Jira, GitLab
Professional growth
Free trainings and participation in specialized conferences
Rich knowledge exchange within the company
More perks
Health insurance (Medical, dental and optical)- Employee and dependants
Flexible hours: organize your day according to your needs and sprint & teamwork demands
No dress code
Comfortable and new office environment
The duties of this position may change from time to time so the individual and organization can achieve their results. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla KL Sdn Bhd takes your privacy very seriously, and will not sell or externally distribute any data received during the hiring process. Pursuant to the Personal Data Protection Act 2010 ("PDPA"), Xsolla KL Sdn Bhd is mindful and committed to the protection of your personal information and your privacy. Please direct any inquiries regarding your data privacy to careers@xsolla.com.
For more vacancies: Careers | Xsolla
Location: Montreal
Workplace: onsite
ABOUT YOU
We are looking for a Technical Lead who is strategic, hands-on, and deeply committed to engineering excellence to join our engineering team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to lead technical initiatives, shape architectural decisions, and mentor engineers while building scalable systems that power products used by game developers worldwide.
Strong leadership and technical expertise in backend engineering are essential, along with extensive experience in Go, distributed systems, and production-grade infrastructure. The ability to balance technical vision with business priorities—driving modernization efforts while maintaining delivery momentum—will be key to your success in this role.
If you're passionate about building high-performing engineering teams and love creating robust, scalable solutions that empower the gaming industry, we would love to hear from you!
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
RESPONSIBILITIES
Initiate and lead discussions
on technical solutions and architecture.
Influence technical decision-making
and set standards for sound engineering practices.
Lead refactoring and modernization efforts
while maintaining delivery timelines.
Identify and prioritize technical debt
to ensure long-term codebase health.
Collaborate with product and engineering leads
to balance business goals with technical integrity.
Build and deliver end-to-end software solutions
in a fast-paced environment.
Take ownership of production issues
and define efficient triage and resolution processes.
Implement robust test coverage
and uphold strong code review standards.
Enhance developer experience
by improving tools, processes, and workflows.
Act as a
hands-on technical leader
who guides, mentors, and inspires the engineering team.
REQUIREMENTS
8+ years
of experience in software development.
2+ years
of experience working with
Go
.
2+ years
of experience as a
Technical Lead
.
Strong experience with
PostgreSQL
and/or
MySQL
.
Proficiency with
Git
,
Docker
,
Kubernetes
, and
Helm
.
Experience with messaging systems (
RabbitMQ
and/or
Kafka
).
Basic understanding of frontend frameworks (
React
and/or
Next.js
).
Basic knowledge of
cloud computing
(
Google Cloud Platform
preferred).
NICE TO HAVE
Experience building
scalable, secure Login-as-a-Service platforms
.
Deep understanding of
OAuth2
,
OIDC
,
SAML
,
JWT
, and
session/token management
.
Strong knowledge of
social login
,
SSO
, and
federated identity
.
Experience designing
multi-tenant identity systems
with isolation and configurability.
Experience delivering
developer-friendly APIs, SDKs, and integration documentation
.
Excellent English communication skills
- both technical and non-technical.
Benefits:We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes medical, dental, and vision, PTO, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.
Equal Employment Opportunity Statement:
Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law.
We consider qualified applicants with criminal histories in accordance with the Fair Chance Act.
Criminal History Consideration:
For the Technical Lead, we will conduct a background check that may include the following.
Criminal history check.
Employment verification.
Education verification.
Relevance to job Responsibilities:
The background check is relevant to this position because of the following role responsibilities:
Accessing confidential company data
Ensuring compliance with regulatory requirements
Handling sensitive financial information/ managing budgets /accessing funds
Rights Under the Fair Chance Act:
Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact careers@xsolla.com
Location: Los Angeles, USA
Technical Program Managers
at Riot lead passionate, cross-functional teams to achieve player value through the delivery of large programs that are aligned with Riot's strategic priorities.
As a
Senior Technical Program Manager
on the Program Management team in Publishing Platform, you will coordinate important development projects and lead the integration of Riot's games with Publishing Platform’s suite of products. You excel at condensing the million moving parts of platform development and game development into strategic points of focus between our development teams, smooth the process of platform development and integration before, during, and after launch. You will report to the Manager, Program Management.
Responsibilities:
Align autonomous teams towards complex cross-pillar programs centered around Riot's strategic priorities.
Create program plans with cross functional teams such as creative, architecture, operations, technical teams, and leadership.
Plan and scope cross team projects within Publishing Platform.
Evangelize processes and delivery methodologies to ensure we accomplish our program goals.
Facilitate and manage Agile project management ceremonies and processes for large or team-of-team project teams.
Report on program performance, ensuring each program achieves milestones against its objective.
Organize program-level planning, communication, and team member rituals.
Standardize communications best practices, nomenclature, and tools between platform teams and their customers.
Manage risks and issues across programs and within teams.
Foster transparency and predictability by building and maintaining roadmaps for assigned programs.
Maintain partner relationships, providing visibility into workstreams and maintaining partner satisfaction.
Assist in the creation of product release and go-to-market plans.
Understand fiscal practices and controls, recording, and reporting on program expenditures & ROI.
Required Qualifications:
6+ years of relevant industry experience
Excellent teamwork, team leadership, communication, and stakeholder management
Experience with iterative development methodologies like Scrum & Agile, and have used supporting software (i.e. JIRA)
Experience in software development, infrastructure, or live operations management
Desired Qualifications:
Previous program experience in a large distributed organization.
Experience managing software/video game products through the entire life cycle – from conception, development and launch to maintaining and operating a live service.
Experience working on a variety of software products in the gaming or entertainment space.
For this role, you'll find success through craft expertise and collaboration that prioritizes your fellow Rioters, who are the customers of your work. Being a dedicated fan of games is not necessary for this position!
Our Perks:
Riot focuses on work/life balance, shown by our open paid time off policy and other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner, and children, and a 401k with company match. Check out our
benefits pages
for more information.
At Riot Games, we
put players first
. That mission drives every decision in our quest to create games and experiences that make it better to be a player. Whether you’re working directly on a new player-facing experience or you’re supporting the company as a whole, everyone at Riot is part of our mission. And just like in our games, we’re better when we work together. Our goal is to create collaborative teams where you are empowered to bring your unique perspective everyday. If that sounds like the kind of place you want to work, we’re looking forward to your application.
It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act.
Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:
Safeguarding confidential and sensitive Company data
Communication with others, including Rioters and third parties such as vendors, and/or players, including minors
Accessing Company assets, secure digital systems, and networks
Ensuring a safe interactive environment for players and other Rioters
These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.
Location: Montreal
Workplace: onsite
ABOUT YOU
You will play a pivotal role in delivering high-impact software solutions across our platform. You bring curiosity, initiative, and a passion for clean, scalable systems. You collaborate effectively with teammates and cross-functional partners to design, build, and improve our technical stack. You’re hands-on, deeply engaged in the code, and consistently seeking better ways to solve complex engineering challenges.
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
Responsibilities
Software Engineering & Problem Solving:
Build and ship reliable, secure, and scalable backend systems.
Own implementation from design to deployment, ensuring maintainability and performance.
Participate in architectural discussions and offer informed technical input.
Refactor legacy codebases to improve structure and efficiency while maintaining feature
continuity.
Drive production readiness by handling incident response, root cause analysis, and
observability improvements.
Technical Excellence:
Write clear, testable, and well-documented code, emphasizing quality and automation.
Contribute to a culture of engineering excellence through code reviews and design
discussions.
Advocate for sound software development practices and continuous improvement.
Collaboration & Impact:
Work closely with product managers, designers, and other engineers to align on objectives
and deliverables.
Contribute to technical scoping and estimation for features and infrastructure work.
Identify opportunities to reduce technical debt and improve the developer experience.
Qualifications & Skills
6+ years of professional experience in software engineering.
2+ years of hands-on experience with
Go (Golang
) in production environments.
Strong experience working with PostgreSQL and/or MySQL.
Proficient with containerization and orchestration tools: Docker, Kubernetes (K8s), and
Helm.
Familiarity with messaging systems like RabbitMQ or Kafka.
Comfortable using Git and CI/CD tooling in collaborative workflows.
Working knowledge of frontend technologies, especially React and/or
Next.js
.
Basic understanding of cloud platforms (GCP preferred).
Nice to Have:
Experience building scalable, secure Login-as-a-Service platforms.
Deep knowledge of OAuth2, OIDC, SAML, JWT, and session/token management.
Strong grasp of social login, SSO, and federated identity.
Designed multi-tenant identity systems with isolation and configurability.
Delivered developer-friendly APIs, SDKs, and integration documentation.
Strong English communicator, for both technical and non-technical topics.
Benefits:We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes medical, dental, and vision, PTO, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.
Equal Employment Opportunity Statement:
Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law.
We consider qualified applicants with criminal histories in accordance with the Fair Chance Act.
Criminal History Consideration:
For the Backend Engineer, we will conduct a background check that may include the following.
Criminal history check.
Employment verification.
Education verification.
Relevance to job Responsibilities:
The background check is relevant to this position because of the following role responsibilities:
Accessing confidential company data
Ensuring compliance with regulatory requirements
Handling sensitive financial information/ managing budgets /accessing funds
Rights Under the Fair Chance Act:
Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact careers@xsolla.com
Location: Sao Paulo, Brazil
Workplace: remote
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
Responsibilities:
Workable technical problem-solving skills
Ability to diagnose issues using data dumps, technical logs, etc., and articulate useful information for solving these issues
Ability to describe issues concisely based on client feedback
Experience in customer service
Team player able to pass issues onto appropriate parties, or escalate when necessary
Passion for new technology, tools, methods, paradigms, especially as it relates to games and payments
Good communication skills. Ability to explain solutions eloquently and provide references to appropriate documentation
Command of online productivity tools (Confluence, JIRA, Basecamp, Slack, Google Translate, etc.) and ability to learn new tools as necessary
Qualifications & Skills:
Bachelor’s Degree
2+ years of experience
Experience within the video game industry
Ability to problem solve
Prior integration experience
Clear written and verbal communication skills
Strong customer service/interpersonal skills
General Integration knowledge
Must be able to immediately handle a significant workload and effectively prioritize projects with high degree of autonomy
Effective time management skills and excellent attention to detail
Proven track record of successfully managing multiple priorities including effectively prioritizing a significant workload
Need to understand specific client needs and problem solve appropriately
Nice to Have:
Multilingual proficiency
Experience with web or game programming (Unreal, Unity), or higher education in computer science
Equal Employment Opportunity Statement:
Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law. We consider qualified applicants with criminal histories in accordance with the Fair Chance Act.
Criminal History Consideration:
For the Junior/Integration Manager, we will conduct a background check that may include the following:
Criminal history check
Employment verification
Education verification
Relevance to Job Responsibilities:
The background check is relevant to this position because of the following role responsibilities:
Working with vulnerable populations
Accessing confidential company data
Ensuring compliance with regulatory requirements
Rights Under the Fair Chance Act:
Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact careers@xsolla.com.
By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with thisXsolla Privacy Notice for Job Applicants. Please direct any inquiries regarding your data privacy to careers@xsolla.com.
Location: Jakarta
Who are we?
Tripledot
Studios
is one of the largest independent mobile games companies in the world.
We are a multi-award-winning organisation, with a global 2,500+ strong team across 12 studios.
Our expanded portfolio includes some of the biggest titles in mobile gaming, collectively reaching top chart positions around the world and engaging over 25 million daily active users.
Tripledot’s guiding principle is that when people love what they do, what they do will be loved by others.
We’re building a company we’re proud of. One filled with driven, incredibly smart and detail-orientated people, who
LOVE
making games.
Our ambition is to be the most successful games company in the world, and we’re just getting started.
The role is working within our studio: Ludios
About Ludios
Ludios takes its name from the Latin, it means "The Game People". Led by Eyal, one of the co-founders of Tripledot Studios, and some of the most experienced people in mobile games, we are a studio that makes and publishes our own casual, free-to-play mobile games. Our team is based across APAC, with the majority of our development happening in Jakarta and Melbourne. We are data-driven, creative, and genuinely passionate about the industry we work in. Right now, we are working on a number of exciting projects, including one built around a globally recognised IP, alongside several original titles we are equally excited about. If crafting games and reaching millions of players is what gets you out of bed, we would love to hear from you.
Role Overview
As a Technical Art Implementor, you'll play a key role in bringing our artists' creations to life in Unity. You'll ensure the seamless integration of both 3D and 2D art assets.
Key Responsibilities
Implement 3D and 2D art assets into Unity with an eye for maintaining the artist's original vision.
Implement a functional basic UI layout and animation/tweens in Unity
Collaborate closely with artists and developers to resolve any technical issues that arise during asset implementation
Optimize assets to ensure the best balance of visual quality and performance within the game engine.
Participate in reviews and iterations of art assets, providing and receiving feedback in a constructive manner.
Handle visual bug fixing and be mindful of bug-prone implementation decisions.
Handle asset management support for the rest of the art team.
Required Skills, Knowledge, and Expertise
Intermediate understanding of Unity, specifically about Unity UI features (canvas and animator), Photoshop, and Blender.
Basic in Unity C# scripting
Experience in making or modifying Unity components to support the art team in implementing assets.
Experience in improving pipelines and analyzing bottlenecks would be a plus.
Ability to create visual effects using Unity Particle System & Shader Graph knowledge.
A keen eye for visual aesthetics and detail.
Ability to communicate effectively within a team setting.
An understanding of optimization techniques for game performance.
Passion for games and a keen interest in the game development process.
Working at Tripledot
Hybrid Working
20 days of remote working:
Work from anywhere in the world, or use the time to cover mandatory office days to WFH, 20 days of the year.
Regular company events and rewards:
Join in regular events and rewards that celebrate cultural events, our achievements, and our team spirit.
Breakfast & Lunch:
Relish daily breakfast and lunch provided in the office to keep you fueled and focused.
BPJS HEALTH:
Elevate your well-being and peace of mind, ensuring robust health security with seamless enrolment in BPJS Health.
BPJS SOCIAL:
Secure your employment rights with BPJS Social.
Festivity Allowance:
Celebrate festive occasions with an additional festive allowance.
Private Health Insurance:
Stay covered with comprehensive health insurance for you and your loved ones.
Employee Assistance Program:
Anytime you need it, tap into confidential, caring support with our Employee Assistance Program, always here to lend an ear and a helping hand.
Family Forming Support:
Receive vital support on your family forming/ fertility journey with our support program [subject to policy]
English Classes:
Enhance your English skills with our provided English classes.
Location: Jakarta
Who are we?
Tripledot
Studios
is one of the largest independent mobile games companies in the world.
We are a multi-award-winning organisation, with a global 2,500+ strong team across 12 studios.
Our expanded portfolio includes some of the biggest titles in mobile gaming, collectively reaching top chart positions around the world and engaging over 25 million daily active users.
Tripledot’s guiding principle is that when people love what they do, what they do will be loved by others.
We’re building a company we’re proud of. One filled with driven, incredibly smart and detail-orientated people, who
LOVE
making games.
Our ambition is to be the most successful games company in the world, and we’re just getting started.
The role is working within our studio: Ludios
About Ludios
Ludios takes its name from the Latin, it means "The Game People". Led by Eyal, one of the co-founders of Tripledot Studios, and some of the most experienced people in mobile games, we are a studio that makes and publishes our own casual, free-to-play mobile games. Our team is based across APAC, with the majority of our development happening in Jakarta and Melbourne. We are data-driven, creative, and genuinely passionate about the industry we work in. Right now, we are working on a number of exciting projects, including one built around a globally recognised IP, alongside several original titles we are equally excited about. If crafting games and reaching millions of players is what gets you out of bed, we would love to hear from you.
Role Overview
We are looking for a Senior Unity Software Engineer to join our team!
At Tripledot we work collaboratively in a productive, Agile team environment. You will be working primarily in Unity, collaborating with our product and design team to add new and exciting game features, build tools and help to maintain good health of the game on both IOS and Android.
Implement gameplay features in Unity.
Develop new titles, features and support live operations.
Optimize code & memory for high performance on iOS and Android.
Design and plan architecture, implement maintainable code.
Review code and write unit tests..
Required Skills, Knowledge and Expertise
At least 5+ years of experience working with Unity and C# as a programmer
A “Can Do” mentality that drives improvement and meeting deadlines.
A good mentor to less experienced developers and a good communicator.
Strong architectural, design pattern and OOP experience.
Strong mobile gaming and liveops system background is a plus.
Experience with prototyping but also extending a large legacy project.
Experience with Deep Profiler, Frame Debugger, Memory Profiler.
Experience with Unity UI and gameplay programming.
Experience with Git or other source control systems.
Experience in working with existing code bases.
Experience with GLSL/HLSL and ShaderGraph is a plus.
Excellent English skills, both written and verbal
Working at Tripledot
Hybrid Working:
We work in the office 3 days a week, Tuesdays and Wednesdays, and Thursday
20 days fully remote working:
Work from anywhere in the world, 20 days of the year.
Regular company events and rewards:
Join in regular events and rewards that celebrate cultural events, our achievements and our team spirit.
Breakfast & Lunch:
Relish daily provided breakfast and lunch to keep you fueled and focused.
BPJS HEALTH:
Elevate your well-being and peace of mind, ensuring robust health security with seamless enrolment in BPJS Health!
BPJS SOCIAL:
Secure your employment rights with BPJS Social.
Festivity Allowance:
Celebrate festive occasions with an additional festive allowance.
Health Insurance:
Stay covered with comprehensive health insurance for you and your loved ones.
Employee Assistance Program:
Anytime you need it, tap into confidential, caring support with our Employee Assistance Program, always here to lend an ear and a helping hand.
Location: New York, NY
Workplace: OnSite
ABOUT THE COMPANY
Rain is the global stablecoin payments platform for enterprises, neobanks, platforms, developers, and AI agents. Our technology allows partners to move, store, and use stablecoins instantly and compliantly through global payment cards, rewards, on/offramps, wallets, and cross-border rails. As both a Visa and Mastercard Principal Member, Rain issues cards that work at more than 175 million merchant locations in over 220 countries and territories. Built natively for stablecoins and trusted by more than 100 organizations worldwide, Rain delivers secure, scalable infrastructure that makes money move freely and instantly around the world.
You will have the opportunity to deliver massive impact at a hypergrowth company backed by some of the top investors in fintech, crypto, and SaaS. In January 2026, we closed a $250M Series C led by ICONIQ, valuing Rain at $1.95B, with Sapphire Ventures, Dragonfly, Bessemer Venture Partners, Galaxy Ventures, FirstMark, Lightspeed, Norwest, and Endeavor Catalyst also participating. If you're curious, bold, and excited to help shape a borderless financial future, we'd love to talk.
OUR ETHOS
We believe in an open and flat structure. You will be able to grow into the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company.
ABOUT THE ROLE
As a Customer Engineering Lead, you’ll manage the customer-facing arm of our engineering org. Working with our existing solutions team, you’ll coordinate process and policies with the post-sales org, spanning implementations, partner success, and account management. We’re looking for a player-coach: you’ll need to get your hands dirty on the frontlines to understand where the gaps and inefficiencies are. Armed with that experience, you’ll grow this function to meet the needs of our global, always-on customer base.
WHAT YOU’LL DO
- Hands-on from day one: answer technical support tickets, debug partner integrations, and work directly with partners to resolve issues
- Own the technical escalation path from support through engineering, serving as the primary customer advocate within engineering discussions
- Identify opportunities to leverage AI and automation to increase operational efficiency - whether that's streamlining ticket triage, accelerating troubleshooting, or enabling the team to handle higher volume without sacrificing quality
- Define and maintain customer engineering artifacts such as documentation, guides, runbooks, and recipes
- Help establish the operating model and collaboration framework between product and post-sales to ensure tickets are resolved within SLAs and gaps are covered
- Partner with platform and product to translate patterns from support tickets, implementation friction, and feature requests into actionable product insights
WHO YOU ARE
- 5+ years of experience in solutions engineering, forward-deployed engineering, or a related technical partner-facing role, with at least 3 years in a leadership capacity
- Excited by a player-coach role - you're comfortable being in the queue, solving problems directly, while simultaneously building the team and processes around you
- An engineer by trade: you’re comfortable reading and contributing to an enterprise codebase while meeting a high bar of technical excellence
- Excellent communicator who can translate complex technical concepts for non-technical audiences - and vice versa
- Experience defining and implementing SLAs and escalation processes, especially cross-functionally to and from engineering teams
- Comfortable operating in a fast-paced, high-growth environment where you'll need to balance building for scale with solving immediate partner needs
- You lead with empathy and understand that great customer engineering is a competitive advantage
NICE TO HAVE
- Experience at a card issuing platform or payments infrastructure company
- Familiarity with card network operations, BIN management, and transaction processing
- Experience building customer engineering teams and functions
THINGS THAT ENABLE A FULFILLING, HEALTHY AND HAPPY EXPERIENCE AT RAIN:
Unlimited time off 🌴 Unlimited vacation can be daunting, so we require Rainmakers to take 10 days minimum for themselves.
Flexible working ☕ We support a flexible workplace – work from home, come into an office, or both. We want everyone to work in an environment where they're their most confident and productive selves. New Rainmakers receive a stipend to set up a comfortable home workspace.
Easy to access benefits 🧠 For US Rainmakers, we cover 95% of your health, dental, and vision plan costs and 90% for your dependents, plus a 100% company-subsidized life insurance plan.
Retirement goals💡 Plan for the future with confidence. We offer a 401(k) with a 4% company match.
Equity plan 📦 Every Rainmaker gets an equity option plan so we all benefit from our success.
Health and Wellness 📚 High performance begins from within. Rainmakers receive a monthly stipend to be used for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you!
In-office meals 🍜 Rainmakers working from the office enjoy lunch and dinner on us, covered with a DoorDash credit.
Team summits ✨ Summits play an important role at Rain. Time together helps us build relationships and a common destiny. Expect team and company offsites, both domestic and international.
Location: Los Angeles, USA
At Riot, our Audio Teams are dedicated to creating memorable and enduring sonic experiences for players. Sound is a vital element we use to imbue life into our games, cinematics, esports, albums, and various other projects. We are also continuously focused on elevating our team and techniques through experimentation and engaging with the games we are passionate about.
As the
Sr. Manager, Audio Direction
on an unpublished R&D Product, you will be responsible for building the game’s audio direction and driving the vision through all aspects of audio including Voice, SFX, and Music. You will lean on your years of experience to help build some of the most iconic audio in the world of gaming. Your skills, artistic ear and understanding of audio principles and process will lead the way in audio creation. You will partner with the Creative Director and other craft leads as well as Product Owners, Designers, and Engineers to create globally-appealing content that inspires your team and delights players. You will report directly to the Art Director.
Responsibilities:
Create audio assets for highly iterative gameplay features using industry-standard methods and tools.
Develop audio vision and strategy, ensuring all audio content for the product is delivered.
Collaborate with product leadership to align audio around product mission and goals.
Clearly define and communicate audio goals including how they align with product goals to direct reports, product leadership and others.
Ensure your team has the appropriate process and pipelines in place for effective audio content delivery.
Create and execute on a hiring plan to ensure the audio team has the appropriate staff and resources to accomplish product goals.
Run weekly reviews, audio playtests, feedback consolidation, to create high-quality audio experiences that players appreciate.
Define/manage milestones, schedule, priorities, and work output against audio vision and product goals/direction for multiple teams from pre-production onward.
Manage 2-5 audio developers, including other managers/leads for performance and growth, through the use of PDP’s, recurring 1:1’s, and performance reviews.
Work with narrative/voice over team to develop consistent quality and output of all in-game and linear voice over content.
Use in-house engine tools and Wwise to implement assets directly into the game for characters, features and other systems.
Manage outsource partners for quality control and workload overflow.
Required Qualifications:
10+ years of industry experience working in game audio (SFX, VO, Music), including designing, mixing, implementing, mastering, and shipping audio
6+ years of professional experience directly working with audio middleware (i.e. Wwise, FMOD, Unreal Audio, etc).
5+ years of professional experience as a Lead Sound Designer
5+ years of proven experience managing and mentoring direct reports in the audio discipline
Experience navigating products from prototype through late production and launch in sustainable approach
Desired Qualifications:
Professional experience working with various game engines from licensed to proprietary (Unity, Unreal, etc.)
Expertise working in the holistic game audio process (sound design, voice-over, music, implementation, pipelines, technology, player experience, etc.).
Knowledge of programming or scripting languages (Unreal Blueprint, C++, etc.)
Strong sense of game design and gameplay
Excellent communication, time-management, and organizational skills
Comfortable and experienced with JIRA, and Perforce
Ability to navigate product stakeholder, studio leadership, discipline and team feedback
As a part of the application process, you may be expected to provide a portfolio or demo reel of your work and may be asked to complete an audio test.
For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about players' experiences, this could be your role!
Our Perks:
Riot focuses on work/life balance, shown by our open paid time off policy and other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner, and children, and a 401k with company match. Check out our
benefits pages
for more information.
At Riot Games, we
put players first
. That mission drives every decision in our quest to create games and experiences that make it better to be a player. Whether you’re working directly on a new player-facing experience or you’re supporting the company as a whole, everyone at Riot is part of our mission. And just like in our games, we’re better when we work together. Our goal is to create collaborative teams where you are empowered to bring your unique perspective everyday. If that sounds like the kind of place you want to work, we’re looking forward to your application.
It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act.
Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:
Safeguarding confidential and sensitive Company data
Communication with others, including Rioters and third parties such as vendors, and/or players, including minors
Accessing Company assets, secure digital systems, and networks
Ensuring a safe interactive environment for players and other Rioters
These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.
Location: British Columbia
Workplace: remote
ABOUT YOU
We are looking for a Technical Service Operations Lead (TSO Lead) who is operationally driven, collaborative, analytical, and a strong communicator to join our Global Technical Operations (GTO) team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to help coordinate incident response alongside cross-functional teams, identify trends and patterns in production issues, improve how we communicate with partners during incidents, and drive continuous improvement through post-incident reviews.
Strong incident management experience, ITIL knowledge, and observability/monitoring expertise are essential, along with experience in technical operations, SRE, or NOC environments supporting high-availability platforms (payments, e-commerce, SaaS, or gaming). The ability to communicate clearly and effectively in English — both written and verbal — across technical and executive audiences will be key to your success in this role.
If you're passionate about driving operational excellence and platform reliability at scale and love ensuring the reliability and uptime of commerce and payment solutions that game developers and players depend on, we would love to hear from you!
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
Responsibilities:
Serve as Incident Commander for major incidents — coordinating cross-functional response teams, driving investigation, making escalation decisions, and ensuring incidents are resolved within SLA targets.
Own all incident communications: draft and send clear, timely updates to senior leadership, Customer Success, and partner/customer contacts throughout the incident lifecycle, and manage customer-facing status page updates (status.xsolla.com).
Facilitate blameless Post-Incident Reviews (PIRs) for major incidents — leading root cause identification, assigning corrective actions with clear owners and deadlines, and tracking them to closure.
During non-incident periods, proactively analyze incident trends, recurring issues, and production bugs — identify patterns, create Problem tickets, and report findings and recommendations to product and engineering teams on a regular cadence.
Enforce the incident management framework across the organization, including the severity model, priority matrix, SLA targets, escalation procedures, and deployment readiness gates.
Oversee and mentor the Operations Engineer on your shift — coaching on triage, investigation, runbook execution, and documentation quality while conducting regular knowledge transfer sessions to build depth across the service portfolio.
Produce shift handoff reports and deliver regular operational reporting: incident trends, KPI performance (MTTD, MTTA, MTTR), SLA adherence, proactive detection rate, and repeat incident analysis.
Audit service catalogue completeness on a regular cadence and govern JIRA Service Management workflows for incident, PIR, and problem management.
Cover for the Operations Engineer role during absences, breaks, or surge incidents. Participate in weekend on-call rotation for major incidents.
Qualifications & Skills:
6+ years of experience in incident management, SRE, NOC leadership, or technical operations in a production environment supporting high-availability, high-transaction systems.
Experience in the gaming industry is required. Payments or fintech industry experience is a plus.
Proven incident management experience — coordinating multi-team response, making real-time escalation decisions, and communicating with executive stakeholders under pressure.
Excellent written and verbal communication skills in English — ability to draft clear, concise executive updates at 3 AM under pressure, facilitate blameless PIRs, present operational metrics to senior leadership, and communicate incident status to customers and partners with clarity and professionalism.
Strong ITIL foundation — understanding of incident, problem, and change management lifecycles with practical experience implementing or operating ITIL-aligned workflows.
Technical depth across the observability stack — ability to read and interpret logs, traces, and metrics in Datadog (or equivalent: Grafana, Splunk, New Relic). Understanding of APM, SLOs, error budgets, burn-rate alerting, and synthetic monitoring.
Hands-on experience with incident tooling: Datadog, PagerDuty or OpsGenie, JIRA or JIRA Service Management, Slack, and Confluence.
Analytical mindset — ability to identify trends, patterns, and recurring issues from incident data and translate them into actionable recommendations for product and engineering teams.
Experience with SLA/SLO-driven operations where MTTD, MTTA, and MTTR are measured, reported, and improved.
Experience with or strong interest in AI/ML-assisted operations: anomaly detection, alert correlation, predictive alerting, automated remediation, or self-healing automation.
Comfort with 24x7 shift-based operations as part of a follow-the-sun model with handoff overlaps. Weekend on-call (rotating) for critical severities is required.
Nice to Have:
Experience with customer/partner-facing incident communications and status page management.
JIRA Service Management administration experience: workflows, SLA timers, automation rules, queues, and permissions.
Familiarity with Datadog Service Catalog, scorecards, and SLOs — especially burn-rate alerts and multi-window SLOs.
Experience building an operations function from scratch — defining processes, writing runbooks, establishing governance cadences.
Background in Kubernetes, cloud infrastructure (GCP preferred), microservices architecture, or distributed systems.
ITIL certification (Foundation or higher) is a plus but not required.
Benefits:
We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes medical, dental, and vision, PTO, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we're not just building a business; we're cultivating a community that values creativity, collaboration, and the transformative power of play.
Equal Employment Opportunity Statement:
Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law. We consider qualified applicants with criminal histories in accordance with the Fair Chance Act.
Criminal History Consideration:
For the Technical Service Operations Lead (TSO Lead), we will conduct a background check that may include the following:
Criminal history check
Employment verification
Education verification
Relevance to Job Responsibilities:
The background check is relevant to this position because of the following role responsibilities:
Accessing confidential company data
Ensuring compliance with regulatory requirements
Rights Under the Fair Chance Act:
Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact careers@xsolla.com.
By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with the Xsolla Privacy Notice for Job Applicants. Please direct any inquiries regarding your data privacy to careers@xsolla.com.
The listed range is specific to British Columbia and varies based on factors such as location and experience.
ОфисKuala Lumpur
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