Mission of the role
To ensure the accurate, timely, and compliant processing of payroll for multiple UK clients. The UK Payroll Executive will be responsible for managing payroll data, processing payroll transactions, supporting workplace pension auto-enrolment, responding to client queries, and ensuring all payroll activities are completed in line with UK labour laws, HMRC requirements, tax regulations, and agreed client timelines.
The role requires strong attention to detail, client service, ownership, and the ability to manage multiple payrolls and deadlines efficiently while continuously looking for ways to improve workflows through technology, AI, and automation.
Key outcomes In the first 6–12 months
Outcome 1: UK Payroll Knowledge & Process Proficiency
Develop a strong foundational understanding of UK payroll regulations and processes and confidently apply the appropriate rules when preparing and processing client payrolls.
Become fully familiar with Sleek's internal payroll platforms and processes, including HMRC submissions such as RTI, FPS and EPS, workplace pension submissions, and year-end reporting requirements including P60s and P11Ds by the third month.
Outcome 2: Accurate & Compliant Payroll Processing
Process assigned client payrolls accurately and within agreed timelines, ensuring all payroll data is complete and correctly validated before submission.
Ensure 100% compliance with agreed payroll and statutory deadlines, including payroll runs, pension auto-enrolment submissions, and applicable HMRC requirements.
Identify discrepancies or potential issues early, take ownership of resolving them, and maintain high standards of confidentiality and data accuracy.
Outcome 3: Client Service & Responsiveness
Maintain a high level of client satisfaction by providing prompt, accurate, and professional responses to payroll-related queries.
Consistently achieve a CSAT target of at least 97% month-on-month while ensuring that client queries and emails are responded to within the agreed communication SLA, with no non-reply tickets or emails left unresolved at the end of the working day.
Build trusted relationships with clients by providing clear updates, proactively following up on outstanding information, and handling difficult conversations positively when required.
Outcome 4: Team Collaboration & Process Improvement
Work effectively with the UK Payroll team and other internal departments to ensure smooth payroll operations and timely resolution of client or processing issues.
Contribute to improving payroll processes and operational efficiency by identifying opportunities to use AI, automation, payroll technology, and improved workflows to reduce manual work, improve accuracy, and increase turnaround times.
Must-have experience
Minimum 1–2 years of hands-on UK payroll processing experience.
Experience working in a bureau, outsourced payroll environment, or shared services centre is preferred.
Experience managing multiple client payroll accounts is an advantage.
Working knowledge of UK payroll processes, HMRC requirements, tax regulations, and workplace pension processes.
Experience with payroll software such as BrightPay, Xero Payroll, or similar is an advantage.
Strong attention to detail and experience working with sensitive and confidential financial information.
Proven ability to manage multiple priorities and meet strict deadlines.
Strong written and verbal English communication skills.
Comfortable working with data and payroll-related reporting and metrics.
Practical experience or strong interest in using AI tools, automation, and IT applications to improve daily workflows.
Must-have attributes
Ownership & Accountability: Takes full responsibility for assigned payrolls and client accounts, follows through on tasks without constant supervision, and proactively resolves issues or roadblocks.
Humility: Open to feedback, willing to learn, and comfortable acknowledging knowledge gaps and seeking support when required.
Structured Thinking: Able to organise multiple client payrolls, deadlines, queries, and tasks in a clear and logical manner, while using sound judgement to prioritise competing requirements.
Data Driven & Attention to Detail: Comfortable working with numbers and payroll data, with a strong focus on accuracy. Able to identify discrepancies, missing information, or inconsistencies before they impact payroll processing or clients.
Can Have Tough Conversations in a Positive Way: Able to communicate clearly and professionally when dealing with sensitive payroll issues, missing information, delays, or difficult client situations while maintaining a constructive client relationship.
AI & Tech Savvy: Energetic about adopting new software, AI tools, automation, and technology to make payroll processes more efficient and effective.
The interview process
The successful candidate will participate in the following interview stages. We anticipate the process to last no more than 3 weeks from start to finish.
TA Screen / One-way Video Interview: Shortlisted candidates will be invited to complete a one-way video interview to assess spoken and written communication, relevant UK payroll experience, motivation, and initial background.
Technical Round: A 30-minute interview and practical assessment with the Hiring Team to assess UK payroll knowledge, payroll processing experience, attention to detail, ability to work with payroll data, and understanding of UK payroll processes and deadlines.
Soft Skills Round: A 30-minute chat with a member of the leadership team to evaluate real-world work scenarios against our core behavioural values, including ownership, humility, structured thinking, communication, and ability to handle challenging situations.
Reference Verification: Prior to final offer confirmation, we will conduct one professional reference check with your recent direct manager or supervisor. To keep the process moving smoothly, this step may be initiated during the final interview stages.
Requirement for background screening
Please be aware that Sleek is a regulated entity and as such is required to perform different levels of background checks on staff depending on their role. This may include using external vendors to verify:
Your education
Any criminal history
Any political exposure
Any bankruptcy or adverse credit history
We will ask for your consent before conducting these checks. Depending on your role at Sleek, an adverse result on one of these checks may prohibit you from passing probation.
Some other great things about working at Sleek
Humility and kindness: Humility is a core attribute we hire for, which means we have a culture of not taking ourselves too seriously and being able to laugh. Kindness is also incredibly important. We are committed to creating and nurturing a diverse and inclusive environment.
Flexibility: You’ll be able to work remotely. If you need to start early or start late to cater to your family or other needs, we don’t mind, so long as you get your work done and proactively communicate. You can also work fully remote from anywhere in the world for 1 month each year.
Financial benefits: We pay competitive market salaries and provide staff with generous paid time off and holiday schedules. Certain staff at Sleek are also eligible for our employee share ownership plan and can share in the upside of our stellar growth trajectory as we work toward listing on a prominent stock exchange in the Asia Pacific region.
Personal growth: You’ll get a lot of responsibility and autonomy at Sleek - we move at a fast pace so you’ll be making decisions, making mistakes and learning. There’s also a range of internal and external facing training programmes we run. We’re also at the forefront of utilising AI in our space and are developing a regional centre of AI excellence. It is our intention that if you leave Sleek, you leave as a more well-rounded person and professional.
Sleek is also a proudly certified B Corp. Since we started our journey in 2017, we’ve been committed to building Sleek as a force for good. In just over 5 years, we’ve joined a community of industry leaders like Patagonia, Ben & Jerry's, and P&G who are building an inclusive, equitable, and a regenerative economy.
About PFM
Prop Firm Match Global FZCO is a platform for discovering, comparing, and selecting top proprietary trading firms. The team is fully remote and values ownership, clear communication, and practical impact.
About the department
Customer Experience team supports traders with issues, questions about firms, promotions, loyalty rewards, and payouts via Intercom, Discord, and email, ensuring fast and quality responses.
About the role
Deliver timely, accurate, and empathetic support enabling traders to confidently use Prop Firm Match while maintaining trust with customers and partner firms.
Performance objectives
Objective 1 - Deliver exceptional customer experience:
— Respond to customer inquiries across Intercom tickets, Discord, and email.
— Review and resolve customer issues end to end.
— Tailor tone and approach to each customer's situation without sacrificing accuracy.
Objective 2 - Maintain operational excellence:
— Prioritize incoming tickets and follow established workflows.
— Document cases and keep customer records up to date.
— Escalate issues to the right team when outside scope.
Objective 3 - Ensure information accuracy:
— Verify offers, promo codes, and loyalty program submissions before responding.
— Stay current on firm rules, payout information, and policies.
— Keep FAQs and internal documentation accurate and current.
Objective 4 - Support continuous improvement:
— Report bugs and flag recurring issues to Product and Development.
— Suggest workflow improvements.
— Contribute to knowledge base updates and AI training data.
What we look for
Must have:
— Minimum 2 years of customer support or client-facing experience, ideally remote and high-volume.
— Strong written communication, clear and empathetic to non-technical customers.
— Hands-on experience with Intercom or similar helpdesk/ticketing platform.
— High attention to detail verifying specifics before responding.
— Strong time management to meet response and handling time targets without sacrificing quality.
— Comfortable investigating and troubleshooting independently before escalating.
— Professional, accountable, collaborative, works well across teams without heavy oversight.
— Available to work CET-aligned hours in a fully remote, async-first environment.
Nice to have:
— Familiarity with proprietary trading firms or prop trading industry.
— Experience using AI-assisted support tools (e.g., Intercom Fin AI).
— Experience managing or responding to public reviews (e.g., Trustpilot).
— Background in fintech, SaaS, or fast-paced digital consumer platforms.
Compensation
Up to $800 - $1,300 USD per month gross.
Location & work setup
Remote worldwide with strong overlap with CET hours.
Full-time employment.
Hiring stages
— Application screening
— Video intro + role fit questionnaire (async)
— Discovery HR interview
— Real-world task based on PFM support scenarios
— Professional interview with Head of Customer Experience
— Peer & values conversation
— Informal conversation to align expectations
— Formal written offer
— Reference check before formal offer
Additional notes
Candidates not meeting every qualification but confident in excelling are encouraged to apply.
Equal opportunity employer welcoming diverse backgrounds.
Familiarity with prop trading industry and PFM mission is valued.
Candidates with experience in related areas like trading operations, customer success, compliance, support, partnerships are invited to join Talent Pool for future roles.
Role Purpose
The Head of Partnerships is responsible for the strategic leadership, direction, and management of Bravo Networks' partnership portfolio. The role ensures the development, optimisation, and performance of key partner relationships, delivering sustainable value to the network, its members, and wider stakeholders. Operating as a senior representative of Bravo Networks, the Head of Partnerships will lead the commercial and strategic engagement with insurer and service provider partners, ensuring contractual commitments are delivered, opportunities for growth are maximised, and relationships are managed effectively at all levels. The role combines strategic leadership, commercial management, data-driven insight, and stakeholder engagement to support the achievement of Bravo's business objectives.
Key Responsibilities
Develop and execute the partnerships strategy in line with Bravo Networks' overall business objectives.
Identify opportunities to enhance partner performance, strengthen commercial relationships, and drive mutual growth.
Represent Bravo Networks at a senior level with insurers, service providers, and strategic partners.
Act as a trusted advisor and relationship lead across the partnership portfolio.
Relationship Management
Lead and maintain senior-level relationships across all partner accounts.
Establish regular governance and engagement frameworks to ensure effective communication and collaboration.
Manage complex stakeholder relationships, balancing the needs of partners, members, and the wider Bravo business.
Resolve commercial or operational challenges through effective negotiation and stakeholder management.
Commercial and Contract Management
Lead the development, negotiation, and management of partnership agreements and commercial frameworks.
Ensure all contractual obligations, service commitments, and performance measures are clearly defined and achieved.
Work closely with Bravo and insurer market teams to maximise the effectiveness and value of partnership arrangements.
Identify opportunities for enhanced commercial return and strategic value creation.
Performance and Data Insight
Oversee the collection, analysis, and interpretation of partnership performance data.
Produce meaningful commercial insights and recommendations to support strategic decision making.
Monitor partner performance against agreed objectives, contractual commitments, and key performance indicators.
Utilise market intelligence and performance data to identify trends, risks, and opportunities.
Collaboration and Stakeholder Engagement
Work collaboratively with the wider Bravo leadership team, insurer market teams, operations, finance, and other key stakeholders.
Good collaboration required across the Distribution and Services Team
Ensure alignment between partnership objectives and wider business priorities.
Support business development initiatives and market-facing activities where partnership engagement is required.
Promote a culture of collaboration, transparency, and continuous improvement.
Governance and Risk Management
Ensure robust governance processes are in place across the partnership portfolio.
Monitor compliance with contractual, regulatory, and company requirements.
Identify and manage commercial, operational, and reputational risks relating to partnership arrangements.
Maintain accurate reporting and oversight of partnership activity and outcomes.
Key Accountabilities
Delivery of the Bravo Networks partnership strategy.
Management and performance of partner relationships and commercial agreements.
Achievement of partnership revenue, growth, and value targets.
Delivery of contractual commitments and service standards.
Production of meaningful data analysis, reporting, and performance insights.
Effective stakeholder engagement across internal and external audiences.
Identification and delivery of strategic partnership opportunities.
Knowledge, Skills and Experience
Essential
Significant experience in partnership, insurer, supplier, or relationship management within insurance or financial services.
Strong commercial and negotiation skills.
Experience managing senior stakeholder relationships.
Proven ability to analyse and interpret complex data and performance information.
Experience developing and managing contractual and commercial frameworks.
Strong communication, presentation, and influencing skills.
Ability to operate strategically while maintaining operational oversight.
Ability to travel for Partnership meetings and events.
Mainly London.
Desirable
Existing knowledge of insurance distribution, broker networks, or affinity arrangements.
Experience leading strategic partnership programmes.
Understanding of regulatory and governance requirements within financial services.
Leadership Behaviours
Builds trusted and credible relationships.
Thinks strategically and acts commercially.
Delivers results through collaboration and influence.
Uses insight and data to drive decision making.
Challenges constructively and seeks continuous improvement.
Demonstrates integrity, accountability, and professionalism.
Represents Bravo Networks positively and effectively both internally and externally.
Fastly is seeking a Threat Detection Analyst for the APAC region who is Japanese speaking. The role is part of the Fastly Customer Security Operations Center (CSOC) team, focusing on operational support of Fastly’s security products and services, particularly integrating and supporting agent software installed on customer systems. The position involves monitoring and analyzing customer activity with emphasis on security functions such as identifying account-takeover, Bot Attacks, and WAF administration, focusing on application layer security and web technologies. The role requires working Friday to Tuesday, 0000 - 0800 UTC (9am - 6pm AEST).
Responsibilities include:
— Ensuring security for customers and providing outstanding responses to security issues.
— Providing deep application-security expertise on escalated cases from customers and automated systems.
— Conducting continuous improvement and research to enhance customer security products and operations.
— Contributing to processes and policies to scale the organization.
— Creating and reviewing security service reports for customers.
— Creating and managing security content for customer environments.
Requirements:
— Prior experience working in a SOC environment.
— Experience with SaaS/Cloud or hybrid cloud deployments; Apache, NGINX, IIS or other web server platforms and associated application server technologies and frameworks.
— Scripting skills in Python, Java, Go, Rust, PHP, Unix/Linux Shell, C#, or other common web languages.
— Strong information security background with practical skills in application security.
— Experience in IT or security technical support, operations, or research roles.
— Unix/Linux or Windows system administration skills.
— Ability to work with limited supervision and mentor others on security knowledge.
— Fluent spoken and written English, adaptable to different audiences.
— Experience troubleshooting software products.
— Focus on delivering exceptional customer experiences.
Work hours require availability during core business hours. The position is remote based with potential to become hybrid as Fastly expands in the region. Travel to the US and internationally may be required.
Benefits include a comprehensive package starting from day one, with variations depending on country. Fastly emphasizes a positive work environment, diversity, inclusion, and support for employees' passions and causes.
Applications must be submitted through Fastly's official careers site. Fastly is an equal opportunity employer committed to a safe and welcoming work environment free of discrimination and harassment. Reasonable accommodations are available for applicants with disabilities.
Задачи:
▫️ Outbound prospecting в Apollo ai / LinkedIn Sales Navigator по согласованному ICP;
▫️ Управление полным циклом сделки от первого касания до подписания контракта;
▫️ Работа в CRM;
▫️ Взаимодействие с комплаенс-командой при онбординге мерчанта;
▫️ Account management в первые 3 месяца после подключения;
▫️ Регулярная отчётность по pipeline.
Важно:
Мы ищем человека, который умеет вести долгие сделки с несколькими стейкхолдерами на стороне клиента, систематически работает с pipeline'ом и доводит сделки до подписания контракта. Возможна позиция директора по региону при соответствующем опыте.
Must-have:
▫️ Опыт в B2B sales 3+ года
▫️ Опыт в payments / fintech / crypto
▫️ Английский C1, свободный разговорный
▫️ Опыт closing сделок от $50k ACV.
▫️ Отличные навыки переговоров и общения
▫️ Грамотная устная и письменная речь
▫️ Умение найти предлог и установить контакт с любым человеком
Условия:
▫️ Базовый оклад: от 3,000 USD, в зависимости от опыта. Выплаты 2 раза в месяц;
▫️ Бонус: N% от revenue по клиенту за 12 мес + fix от 500 USD за подключение (подключенным считается мерчант, совершивший 5+ транзакций). Выплаты 1 раз в месяц.
▫️ Ежегодный оплачиваемый отпуск — 30 календарных дней;
▫️ Удаленный формат работы;
▫️ Испытательный срок - 3 месяца.
Как устроен процесс найма:
▫️ Необходимо прислать резюме и сопроводительное письмо на office@billions.works
▫️ Провести Test case / mock pitch руководителю и СЕО
Задачи:
▫️ Outbound prospecting в Apollo ai / LinkedIn Sales Navigator по согласованному ICP;
▫️ Управление полным циклом сделки от первого касания до подписания контракта;
▫️ Работа в CRM;
▫️ Взаимодействие с комплаенс-командой при онбординге мерчанта;
▫️ Account management в первые 3 месяца после подключения;
▫️ Регулярная отчётность по pipeline.
Важно:
Мы ищем человека, который умеет вести долгие сделки с несколькими стейкхолдерами на стороне клиента, систематически работает с pipeline'ом и доводит сделки до подписания контракта. Возможна позиция директора по региону при соответствующем опыте.
Must-have:
▫️ Опыт в B2B sales 3+ года
▫️ Опыт в payments / fintech / crypto
▫️ Английский C1, свободный разговорный
▫️ Опыт closing сделок от $50k ACV.
▫️ Отличные навыки переговоров и общения
▫️ Грамотная устная и письменная речь
▫️ Умение найти предлог и установить контакт с любым человеком
Условия:
▫️ Базовый оклад: от 3,000 USD, в зависимости от опыта. Выплаты 2 раза в месяц;
▫️ Бонус: N% от revenue по клиенту за 12 мес + fix от 500 USD за подключение (подключенным считается мерчант, совершивший 5+ транзакций). Выплаты 1 раз в месяц.
▫️ Ежегодный оплачиваемый отпуск — 30 календарных дней;
▫️ Удаленный формат работы;
▫️ Испытательный срок - 3 месяца.
Как устроен процесс найма:
▫️ Необходимо прислать резюме и сопроводительное письмо на office@billions.works
▫️ Провести Test case / mock pitch руководителю и СЕО
Задачи:
▫️ Outbound prospecting в Apollo ai / LinkedIn Sales Navigator по согласованному ICP;
▫️ Управление полным циклом сделки от первого касания до подписания контракта;
▫️ Работа в CRM;
▫️ Взаимодействие с комплаенс-командой при онбординге мерчанта;
▫️ Account management в первые 3 месяца после подключения;
▫️ Регулярная отчётность по pipeline.
Важно:
Мы ищем человека, который умеет вести долгие сделки с несколькими стейкхолдерами на стороне клиента, систематически работает с pipeline'ом и доводит сделки до подписания контракта. Возможна позиция директора по региону при соответствующем опыте.
Must-have:
▫️ Опыт в B2B sales 3+ года
▫️ Опыт в payments / fintech / crypto
▫️ Английский C1, свободный разговорный
▫️ Опыт closing сделок от $50k ACV.
▫️ Отличные навыки переговоров и общения
▫️ Грамотная устная и письменная речь
▫️ Умение найти предлог и установить контакт с любым человеком
Условия:
▫️ Базовый оклад: от 3,000 USD, в зависимости от опыта. Выплаты 2 раза в месяц;
▫️ Бонус: N% от revenue по клиенту за 12 мес + fix от 500 USD за подключение (подключенным считается мерчант, совершивший 5+ транзакций). Выплаты 1 раз в месяц.
▫️ Ежегодный оплачиваемый отпуск — 30 календарных дней;
▫️ Удаленный формат работы;
▫️ Испытательный срок - 3 месяца.
Как устроен процесс найма:
▫️ Необходимо прислать резюме и сопроводительное письмо на office@billions.works
▫️ Провести Test case / mock pitch руководителю и СЕО
Удалённо
от 3 000 $
Удалённо
800 – 1 300 $
УдалённоheadLondon
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