Location: London, United Kingdom
Our Global Structure
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
About Deliveroo
At Deliveroo, our mission is to build the definitive food company. To make that possible, we’re creating an environment where everyone can belong, grow, and do their best work.
About the Role
As an
Italy Payroll Analyst
, you will be responsible for administering and overseeing the end-to-end payroll process for our Italy population. You’ll partner closely with HR, Finance, Employment Tax, Legal and our external payroll providers to ensure accurate, compliant and timely payroll delivery.
This is an individual contributor role requiring strong technical expertise in
Italian payroll legislation, statutory compliance and employee taxation
. You will act as the
Italy Payroll Subject Matter Expert (SME)
, ensuring robust payroll governance, maintaining high standards of accuracy and supporting continuous improvement across our Workday and CloudPay payroll ecosystem.
You will also play an important role in identifying opportunities to simplify, automate and improve payroll processes, while supporting wider global payroll initiatives and projects.
What You’ll Be Doing
Lead the end-to-end Italy payroll process
— from data preparation, validation and payroll inputs through to review, reconciliation and final sign-off, ensuring accurate and timely payroll delivery.
Act as the Italy Payroll SME
, providing expert guidance on Italian payroll legislation, taxation, statutory requirements and payroll best practice.
Support other payroll entities within the team where required, contributing to the successful delivery of the wider global payroll operation.
Oversee outsourced payroll processing
with our payroll provider, CloudPay, ensuring agreed SLAs, controls and quality standards are consistently met.
Partner cross-functionally
with HR, Finance, Employment Tax and Legal to resolve payroll issues, ensure accurate data flows and deliver a seamless employee payroll experience.
Maintain strong knowledge of Italian payroll legislation and statutory requirements
, ensuring payroll processes remain compliant with regulatory changes.
Ensure the accurate and timely processing of
Italian statutory payments, contributions and filings
, including social security, income tax and other applicable statutory requirements.
Review and reconcile payroll outputs
, identifying discrepancies and ensuring issues are investigated and resolved before payroll sign-off.
Prepare and reconcile payroll journals and Finance reporting
, ensuring payroll costs are accurately reflected in financial records and supporting audit requirements.
Manage payroll controls and governance
, ensuring appropriate checks are completed throughout each payroll cycle and maintaining a strong audit trail.
Drive continuous improvement and automation
, identifying opportunities to reduce manual processes, improve controls and increase payroll efficiency.
Act as SME for CloudPay and Workday payroll processes in Italy
, supporting system enhancements, integrations, testing and payroll-related projects.
Support
Workday and payroll implementation/migration projects
, including requirements gathering, testing, parallel runs and go-live activities.
Build strong relationships with internal and external stakeholders
, proactively identifying risks and resolving payroll issues.
Share knowledge and best practice with colleagues across the wider Payroll team, supporting a culture of continuous learning and operational excellence.
Support regional and global payroll initiatives
, ensuring Italy remains aligned with Deliveroo’s wider payroll strategy and operating model.
Requirements
3+ years of progressive payroll experience
, including significant experience managing
Italian payroll
and statutory compliance.
Strong technical knowledge of
Italian payroll legislation, employment taxation, social security and statutory requirements
.
Experience managing or overseeing
outsourced payroll providers
, ideally within a multinational or international organisation.
Experience with
Workday and/or CloudPay
is preferred but not essential.
Proven ability to manage the
full payroll lifecycle
, including payroll inputs, validation, reconciliation, sign-off and statutory reporting.
Strong understanding of payroll controls, governance, audit requirements and data integrity.
Excellent analytical and problem-solving skills, with a high level of attention to detail.
Strong communication and stakeholder management skills, with the ability to work effectively across HR, Finance, Tax, Legal and external vendors.
Demonstrated ability to identify and deliver
process improvements, automation and operational efficiencies
.
Experience supporting payroll system implementations, integrations, testing or transformation projects is desirable.
Advanced Excel skills, with the ability to perform detailed payroll reconciliations, analyse large datasets and identify discrepancies.
Ability to work independently, take ownership of deliverables and confidently challenge processes or data where required.
Fluent Italian and strong English communication skills
are highly desirable.
Why Deliveroo?
We’re a technology-driven company transforming how the world eats — making food more accessible, faster and better. At Deliveroo, you’ll join a collaborative and dynamic environment where innovation, ownership and agility are valued.
We also believe that great workplaces celebrate diversity and inclusivity. We welcome every background, perspective and passion — especially if you share our love for food and excellence.
Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at
careersatdoordash.com/recruitment-scam-awareness
.
London, United Kingdom; We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief
Location: Lisbon, Portugal
About the role
iCapital is looking to hire an Associate to join the EMEA Fund Finance team. This role is hands on with operational responsibility for servicing hedge and private equity directs, fund of fund and access fund vehicles (the “funds”) in conjunction with third-party administrators. This position will manage all fund accounting and financial reporting to investors, including capital activity, partner capital statements, annual audited financials, and tax deliverables.
Responsibilities
Partner with third-party administrators to ensure timely completion of monthly valuations, accurate general ledger entries, and investment valuations in accordance with fair value accounting principles.
Build and maintain relationships with underlying fund managers and distributors.
Execute fund investment operations, including capital calls, distributions and underlying fund commitments, in coordination with internal teams and third-party administrators.
Review fund expenses and accruals against approved annual budgets, identify variances or outliers, and propose appropriate adjustments.
Review investor allocations to ensure profits, losses, and fees are calculated in accordance with partnership operating agreements.
Review and oversee currency hedged share classes, including related calculations and reporting impacts.
Support new fund structuring and onboarding by critically reviewing feeder fund draft documentation (LPA/PPM) and underlying fund operational questionnaires and providing feedback to internal Legal and Fund Origination teams prior to launch.
Monitor fund compliance with partnership operating agreement terms and escalation of issues where required.
Handle ad hoc operational, accounting, auditing, and reporting requests as they arise.
Stay up to date with relevant policies and procedures, while contributing practical feedback and suggestions to improve operational processes.
Experience:
Bachelor’s degree in accounting, finance, economics, statistics, or another business-related field
1-4 years of fund accounting, fund administration, or finance operations experience. A focus on alternative investment funds including fund-of-funds and feeder funds is preferred
Big experience is a plus
Advanced accounting skills and experience within an audit framework is preferred
Advanced Excel skills
Demonstrated capacity and willingness to work within a close team structure on all tasks
Excellent organizational skills and attention to detail with ability to see the big picture
Proven ability to multi-task and work both independently and as a team player in a fast-paced, demanding environment
Strong verbal, written, and interpersonal communication skills
Eager to learn new topics and work in an evolving business environment
Passion for the application of innovative technology
We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office 4 days a week with the flexibility to work remotely 1 day ( Friday).
Benefits
iCapital offers a comprehensive benefits package that includes a total compensation program consisting of competitive salary, annual performance bonus, and equity for all full-time employees; healthcare with 100% employer-paid health and dental insurance.
For additional information on iCapital Network, please visit
https://www.icapitalnetwork.com/about-us
Twitter: @icapitalnetwork | LinkedIn:
https://www.linkedin.com/company/icapital-network-inc
Location: Singapore
DRW
is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.
Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Options, Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets.
We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it.
DRW
is a place of high expectations, integrity, innovation and a willingness to challenge consensus.
We are looking for an excellent
Quantitative Developer
to design, develop new and improve existing pricing and trade execution systems for our Asia Equity Options business. As a member of the desk, you will be integral in the interaction between research and trading teams. You will have the opportunity to work with cutting-edge low latency technologies and will be surrounded by senior technologists providing you with the best possible environment to succeed.
How you will make an impact:
Building and improving high-availability, production systems in C++ and Python with resource and latency constraints
Analyzing and discussing requirements from stakeholders
Facilitating discussions on code implementation, testing, software architecture best practices
Driving projects and leading new initiatives
Actively engaging with others on the development team to resolve challenging design and coding issues
Evaluating appropriate new technologies, tools, frameworks and software components for integration
What you bring to the team:
4+ years of hands-on experience in quantitative software development, preferably at a trading firm or systematic fund
Strong production experience in Python and C++, including Boost, STL and data analysis workflows (pandas, polars, or similar)
Strong experience working on highly distributed systems
A background in multi-threaded programming and a strong understanding of hardware/software interaction
Solid understanding of ML concepts as applied to systematic strategies, from research through production
Prior experience working on options or derivative products is a plus
Dedicated team player and a passionate problem solver with strong interpersonal skills
Excellent verbal and written communication skills, with the ability to effectively interact and collaborate across research and engineering teams
Meticulous attention to details and accuracy in work
Ability to adapt in a fast-paced, collaborative, and results-oriented environment, and thrive under time-sensitive and high-pressure situations
For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at
https://drw.com/privacy-notice
.
California residents, please review the California Privacy Notice for information about certain legal rights at
https://drw.com/california-privacy-notice
.
#LI-PR1
Location: London, United Kingdom - Deliveroo
Our Global Structure
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
About the team
Engineering the future of customer support — at global scale
🌍
We believe exceptional customer service is more than just a feature, it’s a fundamental part of who we are. That’s why we’ve built our own internal support tooling from the ground up, tailored to help our customer, courier, and merchant support teams shine in every interaction.
As we scale our operations from 30 to 60 countries, supporting millions of users and partners, our internal tools need to scale with us. The Support Engineering group is at the heart of this mission. We build high-performance admin applications and core operational tools that empower our support teams to work smarter and faster. A key part of this is our in-house chat platform, which already handles around 5 million conversations every month. On top of this foundation, we’re developing advanced features to reduce manual work, improve communication, and proactively resolve issues — often before our users even notice them.
Our systems range from automated reach-outs for delayed orders to deeply integrated tools that enable our support teams to deliver assistance quickly, reliably, and with a human touch. By removing inefficiencies and automating repetitive tasks, we’re ensuring that our users and partners receive world-class support at scale.
About the role
We’re now looking for a
Backend Engineer (Golang)
to join us in building scalable, low-latency systems that power these tools and shape the future of customer support. You’ll work on impactful products that directly influence how millions of people experience our platform every day.
What you'll be doing
Build and maintain high-throughput backend services using
Go
.
Collaborate with product managers, designers, and frontend developers to ship features that support internal support agents across the globe.
Design systems that are
scalable
,
resilient
, and easy to maintain.
Contribute to architectural discussions and technical decision-making.
Write well-tested code and help the team maintain high code quality standards.
Requirements
3+ years
of professional software engineering experience, with a proven track record of building and scaling complex systems.
Production experience in
Golang
, with an interest in developing strong engineering practices.
Strong hands-on experience with both
SQL and NoSQL databases
— especially Cassandra.
Solid understanding of designing and operating
low-latency, high-throughput distributed systems
.
Previous
on-call experience
, with a pragmatic approach to reliability and incident management.
Nice to have
Background in
Node.js
or other backend languages.
Familiarity with
cloud infrastructure
(AWS, GCP) and event-driven architectures.
Why Deliveroo
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.
We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.
Workplace & Benefits
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.
Diversity
At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.
We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.
Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at
careersatdoordash.com/recruitment-scam-awareness
.
Location: Spain - Remote
About Smartcat
Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises.
We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one.
Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale.
Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us.
Join us in unlocking global potential, one human and agent team at a time.
Mission
We are looking for a true leader who will manage DevOps and Infrastructure teams to improve, and maintain the technical infrastructure required to support the development, deployment, and operation of Smartcat.
This includes ensuring the availability, scalability, and reliability of staging and production environments, and defining and enforcing best SRE and DevOps practices.
Outcomes
Zero Incorrect Release-Related Production Issues:
Enforce rigorous CI/CD testing and reviews to eliminate release errors.
CI/CD and Staging Servers Availability at 99.9%:
Maintain robust staging infrastructure with minimal downtime, ensuring a 99.9% uptime.
Product Availability at 99.99%:
Implement resilient systems and procedures for near-perfect product uptime, with effective disaster recovery plans.
Decrease Lead time by accelerating CI/CD pipelines and environments
Build and manage a team of A+ players within the engineering organisation across different regions and time zones. You are expected to strengthen the hiring process, provide expert technical guidance, effective coaching, and career development for your team members
Requirements
3 years of experience leading a team in a fast-growing multinational IT business;
5 years of experience in DevOps and SRE, maintaining high-RPS (Requests Per Second) distributed products;
Utilize a data-driven approach. Ability to justify decisions using concrete metrics;
Can build relationships with neighboring teams, initiate and adhere to agreements, and act as an interface between your team and the environment;
Strong hands-on experience with DevOps practices (in a leading role), specifically in building complex CI/CD pipelines, implementing IaC (Infrastructure as Code), and realizing various deployment strategies;
Experience in implementing secure development environments;
Possess practical experience in developing and maintaining large scalable applications in the cloud (AWS, Azure, GCP);
Tech Stack
.Net Core, MongoDB, Vue 2/3, AWS, Kafka, ES, Gitlab CI, Prometheus, Victoria Metrics, Jaeger, k8s
Why joining Smartcat might be your best move so far
A global, connected team
We’re a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain. Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive. For customer-facing teams, we prioritize proximity to our customers, ensuring we stay deeply connected to their needs and deliver an exceptional experience. No matter where you’re based, you’ll be part of a highly collaborative, globally-distributed team that values ownership, speed, and meaningful impact.
Be part of an AI Native Organization
We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you’ll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation.
Innovating a $100 Billion industry
Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow, traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost.
Join the rocketship to scale-up 10x and beyond together
We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here.
Smartcat Culture Code
: Where Diversity Meets High Performance
At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.
Location: London, United Kingdom - Deliveroo
Our Global Structure
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
Your job is to make sure every payout and transaction lands with the right person.
We have spent years getting very good at protecting the things a marketplace has always had to protect: checkout fraud, account takeover, courier abuse. But we are no longer only a marketplace. We now issue banking products, lend to merchants, move instant payouts to couriers, and collect cash on the doorstep. Every one of those is a new way for money to leave the platform.
This is a new team, and it owns that surface: fraud wherever money moves through the platform. Who receives it, who lends it, who collects it, and who holds it in a financial account. Think instant payout rails, merchant cash advances, and platform-issued banking and earned-wage products serving millions of couriers and merchants. These are live loss surfaces, and the volume grows with every financial product we launch.
We are now looking for a
Backend Engineer (Golang)
to build that protection. You will design and ship real-time detection and automated enforcement for our financial products across DoorDash, Wolt, and Deliveroo. The work is high-throughput, low-latency, and unusually consequential: a rule you ship on Monday can stop a serious loss by Friday. It is also close to greenfield, so you will be setting the patterns every future financial product inherits on day one.
This role will be based in
London
,
UK
as one of the founding engineering roles in our London hub, working closely with our teams in Helsinki and Berlin.
What you'll do:
Build and maintain high-throughput, low-latency backend services in Go that score financial events in real time, including payout enrollments, bank account links, credit applications, and account-to-account transfers.
Design fraud detection and automated enforcement for our financial products end to end: from signal collection through to the decision that blocks a fraudulent payout.
Build on and extend our shared fraud decisioning platform, so signals, rules, and models work across all three of our brands instead of being rebuilt three times.
Partner closely with risk analysts, data scientists, and product managers to turn observed fraud patterns into shipped detection, and to know when a rule, a model, or a product change is the right answer.
Work across team boundaries with our account security, payments fraud, and financial product teams. We build on their signals rather than rebuild them, so clean interfaces matter.
Contribute to architectural discussions and technical decisions as we establish the fraud infrastructure baseline for financial products, with support from senior engineers on the team.
Write well-tested, observable code and help the team hold a high quality bar. In fraud, a silent failure is a loss event.
Our expectations:
3 to 6 years of professional software engineering experience, including backend services you have shipped and owned in production.
1+ years of production experience in Golang, or strong experience in another backend language and real enthusiasm for picking Go up quickly.
A working understanding of low-latency, high-throughput distributed systems. Real-time decisioning comes with a latency budget, and you are keen to learn to build inside one.
Hands-on experience with SQL and/or NoSQL databases, and some exposure to event-driven architectures (Kafka or similar).
Willingness to operate what you build, including a share of on-call, with a pragmatic approach to reliability.
Uses AI tooling in day-to-day development and can critically evaluate its output for correctness and quality.
Nice to have
Experience in fraud, risk, payments, lending, or financial crime, especially money movement fraud, bank account linking fraud, payout abuse, or lending fraud.
Experience with rules engines, real-time feature stores, or ML model serving in a decisioning path.
Background in Kotlin, Java, Python, or Node.js alongside Go.
Familiarity with cloud infrastructure (AWS, GCP).
Experience working across multiple brands, regions, or regulatory regimes.
What we value
A product-oriented mindset. You think beyond the ticket, understand the "why" behind the work, and take a high level of responsibility for outcomes rather than output.
Comfort with ambiguity. This is a new team on a new surface; parts of the charter are still being drawn, and you will help draw them.
A track record of owning a project or feature end to end, especially in fast-paced environments.
Clear and proactive communication, with a collaborative spirit. We work across three companies and several time zones, so we move fast, but we succeed together.
An adversarial instinct. The best fraud engineers enjoy thinking like the attacker.
Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at
careersatdoordash.com/recruitment-scam-awareness
.
Location: Hong Kong
Nex is on a mission to help families rediscover the joy of movement. Created by parents for parents, Nex combines technology and play to deliver fun, social, and interactive experiences powered by natural body motion, encouraging kids and adults to move more, play more, and have fun together. Nex Playground, the company’s award-winning active play system, is purpose-built to get families moving year-round, with safety and privacy as core considerations in its intentional design. It is certified kidSAFE+ COPPA compliant and built to support healthy, active play for all ages and abilities.
Nex Playground features a growing library of 50+ experiences, including motion and dance games, fitness and educational experiences, and Nex Originals. Content includes collaborations with partners like Hasbro, Sesame Workshop, and NBCUniversal. Nex has been recognized by Fast Company’s Most Innovative Companies, TIME’s Best Inventions, and Parents’ Best Entertainment System for Families, and has earned Red Dot, IDEA, and Core77 international design awards. We encourage you to explore
Have Fun
and
Is Motion Gaming Back?
, as they offer a deeper look into our culture, values, and explain how our approach to motion gaming differs from previous generations.
Nex employees may be expected to collaborate with colleagues across different time zones. Depending on the role and location, occasional travel may also be required for company events, external meetings, and other business-related activities.
Important Notice:
⚠️ To protect yourself from recruitment scams, please note that Nex communicates through official company emails ending in
@nex.inc
. If you receive a suspicious email or message, please do not respond and report it immediately to us.
Location: Hong Kong
The Role
We’re looking for a QA Manager to own end-to-end quality across hardware, firmware, PlayOS, and game experiences for Nex Playground. This is a role for someone who enjoys hands-on testing and debugging while also shaping test strategy, release criteria, and the overall quality bar.
Your mission is to ensure every hardware revision works seamlessly with PlayOS and our games—delivering a stable, responsive, compatible, and delightful experience in real-world conditions. You’ll partner closely with the engineering team and game cells to identify risk, prevent regressions, and support confident release decisions.
Key Responsibilities
Hardware compatibility & system validation
Own validation for hardware bring-up and ongoing compatibility across hardware revisions, PlayOS versions, and game builds.
Develop and maintain risk-based test plans across EVT, DVT, and PVT—or equivalent development stages—including:
boot, update, rollback, and recovery flows
input, tracking, peripherals, and connectivity
long-session stability, power cycles, and intermittent failures
storage integrity and save-data behavior
Maintain a clear compatibility matrix covering hardware revisions, PlayOS versions, firmware versions, and game builds.
Partner with engineering teams to isolate hardware–software issues and verify fixes.
Firmware quality & release gating
Own the test strategy for firmware and PlayOS updates, including upgrade and downgrade paths, interrupted updates, failure scenarios, sleep/wake behavior, backgrounding, resume, and recovery.
Define manual validation and integrate automated checks into OTA release workflows where appropriate, covering installation, staged rollout, rollback, interruption handling, and recovery.
Establish quality gates, entry and exit criteria, and evidence-based go/no-go recommendations for hardware and firmware releases.
Assess release risk, track critical issues, and ensure regressions are understood before rollout.
Performance, reliability & real-world readiness
Validate system compatibility across PlayOS and game releases, including input, tracking, performance, save data, and update-related regressions.
Define and validate measurable quality targets such as frame-rate stability, responsiveness, latency, memory usage, thermal behavior, and crash-free sessions.
Execute long-run, stress, and recovery testing to identify memory leaks, degradation over time, and intermittent failures.
Test representative user environments, including network variability, display configurations, device states, user flows, and edge conditions.
Automation & tooling
Build and maintain reliable automated regression coverage across device, firmware, OTA, system-integration, and game-compatibility workflows where appropriate.
Integrate high-value automated checks into release workflows and make failures easy to diagnose.
Develop lightweight tools and scripts that accelerate setup, validation, data collection, and troubleshooting.
Communication, vendor management & cross-functional leadership
Produce actionable bug reports with clear reproduction steps, environment and build details, logs, impact, and supporting evidence.
Drive defect triage and prioritization with engineering and product partners, particularly during release cycles.
Manage external vendors, including scope, capacity, priorities, deliverables, acceptance criteria, quality standards, and performance.
Communicate quality status and release risk clearly, helping teams make informed tradeoffs and decisions.
Champion consistent testing practices and raise the quality bar across teams through influence and collaboration.
Key Requirements
Strong hands-on QA experience in system-level testing, firmware or OS validation, or hardware–software integration.
Demonstrated ability to design risk-based test strategies and execute thorough exploratory testing.
Experience validating firmware or OTA update flows, including failure handling, rollback, and recovery.
Experience investigating performance, reliability, and intermittent issues using logs, traces, crash data, and other diagnostic evidence.
Ability to create maintainable automated tests, tools, or scripts in at least one programming or scripting language.
Experience coordinating external QA partners or vendors and holding deliverables to clear quality standards.
Clear written and verbal communication, sound judgment, and strong cross-functional collaboration.
Nice-to-have
Experience with consumer electronics, hardware bring-up, EVT/DVT/PVT, or manufacturing test concepts.
Experience with game or platform QA, graphics and performance profiling, input or motion-tracking systems, or observability tooling.
Familiarity with Android or Linux debugging, ADB, CI/CD systems, device logs, traces, and crash dumps.
Experience building test infrastructure, managing device labs, or validating staged software rollouts at scale.
We Offer
Competitive compensation package.
Flexible working hours and vacation policy.
Product-driven culture that treasures talents and individual growth.
Front-row seat and hands-on experience with cutting edge technologies in the evolving gaming field
Nex is located in
San Jose, California, USA
and
Hong Kong
. Learn more about us at
https://www.nexplayground.com/about
.
We encourage applications even if you don’t meet more than 50% of the requirements — we believe that experience comes in many forms!
Nex is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, gender identity, and sexual orientation), national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable law. This policy applies to all individuals at every stage of the employment relationship, including all current and prospective employees, and covers all employment decisions including recruitment, hiring, job assignment, promotion, compensation, benefits, training, discipline and termination.
We are committed to providing a workplace free from discrimination and harassment and to fostering an inclusive environment for all employees.
Location: Warszawa, Poland; Madrid, Spain; Belgrade, Serbia; Bucharest, Romania; Vilnius, Lithuania; Rīga, Latvia; Almaty, Kazakhstan; Tallinn, Estonia; Tbilisi, Georgia; Yerevan, Armenia
Workplace: fully
🧠 Tech Level: Senior
🗣 Language Proficiency: Requires fluent Russian, as part of the team communication is conducted in Russian
🧾 Employment type: Full time
🌍 Candidate Location: Poland,
other EU countries, Armenia, Georgia, Kazakhstan
🕐 Working Time Zone: CET
🚀 Start: asap
🧭 Planned Work Duration: Preliminary 3 months with potential for extension
👥 Customer Description:
The customer is a global mobility and urban services platform offering ride-hailing, intercity travel, delivery, and task assistance.
🧩 Project Description:
Data-collection platform spanning a worker mobile application, back office, and backend services.
⚙️ Project Phase:
Ongoing
👨💻Project Team:
frontend, 2 backend, QA, product manager
💡 Hard Skills / Must Have:
• Functional, integration, API, and end-to-end testing across onboarding, task processing, data capture, review, earnings, and payouts
• Testing TTL, expiry, reassignment, quotas, targeting, financial flows, privacy, consent, retention, and erasure
• Experience testing financial flows, such as accruals, balances, batch payouts, and reconciliation with third-party payout providers; understanding of data privacy requirements, including consent management, data retention, and erasure.
• Experience testing integrations with internal and third-party services, such as authentication, CRM and push notifications, payout partners, LLM providers, and cloud storage (S3).
• Strong understanding of microservices, event-driven and asynchronous architectures, including retries, timeouts, idempotency, duplicate events, and eventual consistency.
• REST/gRPC API testing and automation with Postman
• Automated testing with Playwright, Cypress, Appium, or similar frameworks
• Troubleshooting using logs, metrics, traces, databases, message queues, SQL/MySQL, Kafka, Grafana, Kibana, and CloudWatch
• Ability to validate consistency across the mobile app (Kotlin), WebView, back office, backend APIs, and distributed services, and troubleshoot partial failures and partner/service outages.
• CI/CD, Docker, AWS, distributed-service testing, test strategy, release validation, and production issue analysis
✨ Hard Skills / Nice to Have:
• Experience testing media capture and upload on mobile devices (photo, voice, video, text), including device fragmentation, permissions, poor or unstable networks, resumable uploads, and on-device validation.
• Experience testing ML/LLM-powered features and validating AI-generated outputs.
📌 Responsibilities and Tasks:
• Own test strategy, test planning, and release sign-off for the platform
• Test mobile media capture and upload under real-world device and network conditions
• Verify task lifecycle, quotas, submissions, review workflows, segmentation, and isolation
• Validate financial, compliance, consent, erasure, and audit flows
• Build and maintain end-to-end and API automation in CI, including load testing
🧪 Technology Stack:
Kotlin, Playwright/Cypress/Appium, Postman, REST/gRPC APIs, SQL (MySQL), Kafka, Grafana, Kibana, AWS (S3, CloudWatch), Docker, CI/CD
📞 Interview stages:
• English check (15 minutes)
• Internal technical interview (1-1,5 hour)
• Client interview (1 hour)
• Client interview – cultural fit (45 minutes)
💼
What we offer
Model: B2B contract with Bonapolia - one contract, one monthly invoice
Rate: negotiated per candidate seniority and client budget
Payment: monthly invoice, paid on the same schedule the client pays us (usually 30 days)
Contract written under your country's law
We handle the client-side paperwork: MSA, NDA, invoicing
🏢
About Bonapolia
Bonapolia is a family-owned IT staff augmentation team based in Lisbon. We build engineering teams for product companies and IT consultancies across Europe and the US.
More at
bonapolia.com
Location: Limassol, Cyprus
We are looking for an Office Manager to join our team.Responsibilities:Office Supply Management: Organizing and maintaining inventory of all office necessities, including stationery and groceries, to ensure uninterrupted office functioning;Logistics Coordination: Managing interaction with courier services and contractors to guarantee timely delivery and document exchange;Employee Support: Providing administrative assistance to employees to create a comfortable and efficient working environment;Administrative Reporting: Keeping records and preparing regular reports to track office expenses and task completion statuses;Ad-hoc Task Execution: Handling various tasks from the head of the department to support broader operational goals;Workflow Optimization: Implementing AI-based solutions for routine scheduling and inventory tracking to streamline administrative processes.Requirements:Relevant Experience: At least 1 year of proven experience in an Office Manager position to ensure smooth and professional daily office operations;Software Proficiency: Experienced user of MS Office to maintain organized documentation, schedules, and digital records;Language Proficiency: English at a B2 level (with Greek as a valuable advantage) to communicate effectively in a multicultural environment and coordinate with local vendors;Information Management: Ability to process and organize a vast load of information to prevent operational bottlenecks and maintain order;Proactive Problem-Solving: Energetic and proactive attitude with the ability to multitask under pressure to resolve office-related issues quickly;Communication Skills: Strong verbal and written communication skills to provide high-quality assistance to employees and management;AI Tooling Awareness: Interest in using AI tools for task scheduling, automated reminders, and document drafting to increase personal and office productivity.We offer:High salary (plus performance bonuses and salary revision); Work schedule: Mon-Fri (9h with 1h lunch break), flexible start 8:00-10:00; 24-days holiday leave; First line seaview from your office; Corporate English and Greek lessons; GYM and SPA in the office; Corporate meals; Eventful corporate life; Exciting work challenges that allow you to grow to your full potential; Strong team of like minded professionals who will be by your side to accomplish ambitious projects, and to stimulate your professional development and bring experience.
Location: Remote, Austria; Remote, Germany
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
The CSA role is a pivotal addition to our customer success team, focusing on building strong, consultative relationships with our key customers. Our CSAs will serve as trusted advisors, leveraging their deep understanding of DevSecOps best practices, industry trends and our software capabilities to help customers navigate complex challenges and achieve their desired outcomes.
Additionally, our team serves as liaisons between the customer and the GitLab ecosystem, streamlining collaboration with Product Management, Engineering, Sales, Professional Services, and others.
CSM handbook
.
What You’ll Do
Partner with our customers in taking what was established in the pre-sales command plan, and turning the customers desired positive business outcomes into actionable objectives
Know the GitLab platform, our more common best practices, and use cases in order to guide the customer
Understand the customer journey and be able to guide them on future adoption
Act as the GitLab liaison for GitLab questions, issues, or escalations. Work with GitLab Support, Product Management (i.e., roadmaps), or other teams as needed
Own a book of assigned customers, with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction
Remain knowledgeable and up-to-date on GitLab releases
Provide immediate onboarding activities
Work with assigned customers to build Customer Success Plans, establishing critical goals, or other key performance indicators and aid the customer in achieving their goals
Program manage account escalations Provide insights with respect to the availability and applicability of new features in GitLab as relevant
Support GitLab Services in identifying and recommending training opportunities
What You’ll Bring
Understanding of Git and typical branching strategies
Knowledge of software development lifecycle and development pipeline
Understanding of continuous integration, continuous deployment, DevSecOps
Prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention
Experience partnering with customers to define and achieve business outcomes
Familiarity working with customers of sizes relevant to the assigned segment
Exceptional verbal, written, organizational, presentation, and communications skills
Detailed oriented and analytical Strong team player but self-starter
Project management experience & skills
Strong technical, analytic, and problem-solving skills
Alignment with our values, and willingness to work in accordance with those values
Ability to travel if needed and comply with the company’s travel policy
Demonstrated progressive experience in a related function is required with direct customer advocacy and engagement experience in post-sales or professional services functions
Fluent German
About the team
The Customer Success Architect (CSA) team focuses on hands-on technical enablement, adoption, utilization and maturity - while maintaining strong customer relationships and business alignment.
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Location: Germany (Remote)
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at
grafana.com
and follow us on
LinkedIn
and
X
.
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
The Opportunity:
We’re looking for a
Senior
Solutions Architect (Professional Services)
to join Grafana Labs’ world-class Customer Experience team. This is a highly hands-on role for technically skilled professionals who thrive on helping customers solve complex problems, accelerate adoption, and drive real business outcomes with Grafana at the center.
As a Solutions Architect, you’ll be a
trusted technical partner
—not a quota-carrying seller, but a customer-first advocate who leads with authenticity and insight. You’ll guide organizations through onboarding, implementation, and expansion by offering white-glove support, best practices, and proven strategies gathered from across our customer base.
You’ll operate with one foot in the code and the other in the customer’s world. Whether it’s understanding container orchestration in Kubernetes, fine-tuning Prometheus queries, or clarifying the nuances between logs, metrics, and traces—you’ll bring clarity and confidence to complex technical landscapes. You know the difference between "pets and cattle" and why that matters for scalable observability.
You’ll deliver high-impact training, jumpstart engagements, and offer tailored technical consulting to help customers succeed. As an embedded partner during critical phases, you’ll provide roadmap assurance, guide project execution, and ensure Grafana's capabilities align with the customer’s architecture, goals, and constraints. Along the way, you’ll identify recurring issues, monitor support needs, and advocate for product improvements in close collaboration with internal teams.
Success in this role means being a strategic thinker
and
a command-line problem solver. You’re passionate about OSS, love engaging with customers, and have the instincts to manage timelines, unblock teams, and deliver value at every stage of the engagement.
Join us and help elevate the Grafana customer experience through world-class technical delivery and meaningful impact.
What You'll Be Doing:
Effective in working with customers, including business executives, project managers, and IT development staff.
Effective in understanding business needs and distilling the information into business and technical requirements.
Comfortable working with complex business and technological requirements and translating into the design of solutions, including data visualization, workflow recommendations, migrations, and enterprise scale architecture.
Ability to act as a functional lead and able to demonstrate clear approach to methodology as well as functional capabilities. Leads functional workshops with customers, documents requirements, and designs appropriate solutions.
Speed is paramount. This team is nimble and is the fulcrum to accelerate the delivery of the solution for customers.
Be a strong advocate for adherence to standards and best practices.
Stay current on Grafana Labs, observability, and related technologies.
You'll be a key resource for our Sales, Product Management, Engineering, Support, and Professional Services teams as they look to drive innovation and improvements into future product and offering enhancements.
If you enjoy working with customers to help them succeed and thrive on working with leading-edge technologies, this is the role for you.
What Makes You a Great Fit:
Located in the Germany
5+ years of experience working on deployment teams, using project management techniques.
Direct experience with o11y.
Best practices for both using and deploying an o11y stack (visualization, alerting, metrics, logs, traces) - preferably with Grafana products (Grafana, Prometheus/Cortex/Enterprise Metrics, Loki/Enterprise Logs, Jaeger/Tempo).
A proven track record of successful delivery of customer projects, preferably enterprise o11y implementations for large customers
Excellent communication skills to communicate with customers, partners, and internal members.
Kubernetes (kubectl, Helm, Tanka preferred).
Experience with Cloud Platforms - AWS, GCP, Azure
Bonus Points For:
Self-starter, adept at picking up new skills and technologies, and eager to break new ground.
Vision to help us take our company to the next level.
Compensation & Rewards:
In Germany
,
the base compensation range for this role is 109,700 EUR - 131,600 EUR. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive at Grafana Labs:
100% Remote, Global Culture -
As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization
– Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication
– Expect open decision-making and regular company-wide updates.
Innovation-Driven
– Autonomy and support to ship great work and try new things.
Open Source Roots
– Built on community-driven values that shape how we work.
Empowered Teams
– High trust, low ego culture that values outcomes over optics.
Career Growth Pathways
– Defined opportunities to grow and develop your career.
Approachable Leadership
– Transparent execs who are involved, visible, and human.
Passionate People
– Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding
- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key
- We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.
*We will comply with local legislation where applicable.
Equal Opportunity Employer:
Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
#LI-Remote
For information about how your personal data is used once you’ve applied to a job, check out our
privacy policy
.
Location: Remote - Ireland
Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit
www.redditinc.com
.
We are searching for a strategic community management and operations expert to join the International Community team and help grow Reddit outside of the US. As an integral part of the International Growth team, this role plays a key role in helping Reddit realize its mission: bringing community and belonging to everyone in the world.
This contract engagement is open to candidates based in the UK or Ireland.
As the Community Manager, you will be at the forefront of jumpstarting and fostering local communities. You will be an expert of the French market, proficient in English and French, and focused on proactive initiatives to build bridges with local volunteer moderators and innovate, iterate, refine, and scale our international consumer playbook. The insights derived from your relationships and experiments will help accelerate our growth in the market.
What you will do:
Gain a deep understanding of the market to identify user and local moderator challenges, and market opportunities.
Iterate, innovate, and scale the consumer growth playbook by recognizing new opportunities, suggesting bold ideas and programs, and persuading internal teams to align on new plans.
Build strategic plans to cultivate, recruit, educate, and grow a local community of moderators (i.e., volunteers who develop, maintain, and shape the culture of local communities). Implement a conversion funnel designed to onboard power users and external creators, transforming them into active moderators.
Communicate quantitative and qualitative insights to optimize and improve the international consumer growth playbook.
Be obsessive about achieving aggressive goals and outcomes.
Analyze quantitative and qualitative data, set KPIs, and execute impactful community initiatives: leverage data to uncover community and moderator insights that will influence the direction of the local team in the market.
Work cross-functionally with Product, Community, Engineering, Marketing, Safety, and BD teams.
What We Can Expect From You:
5+ years of community development, project management, growth, operations, or product consulting experience with a track record of community-led projects that have driven business impact.
Deep knowledge and understanding of French culture, including current events, politics, customs, traditions, language, topics of interest, and taboos.
Nuanced comprehension of the digital landscape and the cultural intricacies inherent within it, including awareness of internet culture specific to France and an appreciation for the diverse cultural facets shaping contemporary French society.
Succinct and persuasive communicator: able to collaborate effectively across internal teams, local users, moderators, partners, content creators, influencers, etc.
Results-obsessed: demonstrates outstanding execution and high attention to detail.
Deep interest in developing and driving projects, framing issues and seeking solutions, testing hypotheses, and iterating on process improvements.
Proficiency in French & English.
In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews.
During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable. We will not sell your personal information or disclose it to any third party for their marketing purposes. We will delete any recording of your interview promptly after making a hiring decision. For more information about how we will handle your personal information, including our retention of it, please refer to our
Candidate Privacy Policy for Potential Employees and Contractors
.
Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve. Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.
Location: Remote - The Netherlands
Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit
www.redditinc.com
.
We are searching for a strategic community management and operations expert to join the International Community team and help grow Reddit outside of the US. As an integral part of the International Growth team, this role plays a key role in helping Reddit realize its mission: bringing community and belonging to everyone in the world.
This contract engagement is open to candidates based in the Netherlands.
As the Community Manager, you will be at the forefront of jumpstarting and fostering local communities. You will be an expert of the Dutch market, proficient in English and Dutch, and focused on proactive initiatives to build bridges with local volunteer moderators and innovate, iterate, refine, and scale our international consumer playbook. The insights derived from your relationships and experiments will help accelerate our growth in the market.
What you will do:
Gain a deep understanding of the market to identify user and local moderator challenges, and market opportunities.
Iterate, innovate, and scale the consumer growth playbook by recognizing new opportunities, suggesting bold ideas and programs, and persuading internal teams to align on new plans.
Build strategic plans to cultivate, recruit, educate, and grow a local community of moderators (i.e., volunteers who develop, maintain, and shape the culture of local communities). Implement a conversion funnel designed to onboard power users and external creators, transforming them into active moderators.
Communicate quantitative and qualitative insights to optimize and improve the international consumer growth playbook.
Be obsessive about achieving aggressive goals and outcomes.
Analyze quantitative and qualitative data, set KPIs, and execute impactful community initiatives: leverage data to uncover community and moderator insights that will influence the direction of the local team in the market.
Work cross-functionally with Product, Community, Engineering, Marketing, Safety, and BD teams.
What We Can Expect From You:
5+ years of community development, project management, growth, operations, or product consulting experience with a track record of community-led projects that have driven business impact.
Deep knowledge and understanding of Dutch culture, including current events, politics, customs, traditions, language, topics of interest, and taboos.
Nuanced comprehension of the digital landscape and the cultural intricacies inherent within it, including awareness of internet culture specific to the Netherlands and an appreciation for the diverse cultural facets shaping contemporary Dutch society.
Succinct and persuasive communicator: able to collaborate effectively across internal teams, local users, moderators, partners, content creators, influencers, etc.
Results-obsessed: demonstrates outstanding execution and high attention to detail.
Deep interest in developing and driving projects, framing issues and seeking solutions, testing hypotheses, and iterating on process improvements.
Proficiency in Dutch & English.
In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews.
During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable. We will not sell your personal information or disclose it to any third party for their marketing purposes. We will delete any recording of your interview promptly after making a hiring decision. For more information about how we will handle your personal information, including our retention of it, please refer to our
Candidate Privacy Policy for Potential Employees and Contractors
.
Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve. Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.
Position Overview:
The Senior Director, Global Customer Support is a key executive leader responsible for defining and executing Prove’s worldwide support vision, strategy, and operational framework. This role oversees a dual-shore support delivery model, leading US-based technical support and escalation teams while managing offshore support operations and BPO/vendor partners globally. The leader drives continuous evolution of the global support ecosystem to ensure world-class customer experience, SLA performance, and scalable support architectures supporting rapid enterprise growth, optimizing scope, capacity, and productivity of each support tier. Collaborates closely with Product, Engineering, Revenue, and Customer Success to champion the voice of the customer, transform support through AI and self-service automation, and foster a culture of technical excellence.
Key Responsibilities:
— Build, scale, and lead a high-performing global support organization with US-based engineers and offshore multi-tier support teams.
— Direct offshore vendor partnerships, BPO relationships, and captive international teams ensuring seamless follow-the-sun coverage, quality assurance, and aligned culture.
— Inspire, mentor, and develop career pathways for support managers, leads, and engineers across US and international hubs.
— Define and execute global technical support strategy aligned with organizational goals and enterprise customer growth.
— Assess team capabilities and optimize skills to reduce burden on internal teams.
— Establish, monitor, and optimize global performance frameworks including CSAT, SLA attainment, Aging, MTTR, First Contact Resolution, and Escalation Rates.
— Design and enforce standardized operating procedures across domestic and offshore teams for consistent high-quality service delivery.
— Provide real-time dashboards and consistent executive reporting on customer support health, bottlenecks, and top customer issues.
— Drive technology priorities and infrastructure investments across ticketing, CRM, telephony, and knowledge management systems.
— Implement AI-driven workflows, generative AI tools, and proactive self-service capabilities to deflect transactional inquiries and empower support teams.
— Deliver executive-level operational dashboards and insights to quantify support business impact and identify root-cause trends.
— Define and implement escalation management processes for critical platform incidents and high-value enterprise customer issues.
— Design internal escalation flows with visibility into bottlenecks and aging issues.
— Partner with Product, Engineering, Platform Engineering, and Revenue leadership to channel support insights into product roadmap improvements and defect remediation.
— Collaborate with Sales and Customer Success teams to optimize retention, expansion, and customer onboarding experiences.
Qualifications and Experience:
— 12–15+ years of progressive leadership experience in enterprise technical support, customer operations, or customer success within global SaaS, fintech, identity, or complex cloud API environments.
— 5+ years leading multi-tier global support organizations at Director or Senior Director level.
— Proven success managing distributed teams across US and offshore delivery centers or third-party outsourcing (BPO) partners.
— Strong technical depth in enterprise SaaS software, API integrations, cloud environments, and contact center technology ecosystems such as Salesforce Service Cloud, Zendesk, Jira, PagerDuty, and AI platform tooling.
— Demonstrated ability to build, analyze, and optimize core support KPIs, root-cause models, and cost-per-ticket metrics.
— Exceptional verbal and written presentation skills with experience delivering operational reviews to C-suite stakeholders and enterprise clients.
— Bachelor’s degree in Computer Science, Information Technology, Business Administration, or equivalent practical experience; Master’s or MBA preferred.
Benefits & Perks:
— Competitive salaries, bonus plan (for eligible roles), and equity plan.
— Modern Health for financial, mental, and physical wellness.
— 401(k) Retirement Plan & Match (US Offices) and Local Country Pension (International Offices).
— Unlimited vacation and flexible hours.
— Comprehensive medical benefits for employees and their families.
— Emotional & Physical Wellness services including EAP & Prove Well-Being Reimbursement.
— Bottomless snacks & beverages at certain office locations.
— Daily GrubHub stipend for lunch if coming into the office (US Offices).
Equal Opportunity Employment:
Prove is committed to providing equal employment opportunity regardless of race, color, religion, gender or sexual orientation, age, marital status, national origin, citizenship status, disability, veteran status, or other personal characteristics.
Privacy & Data Protection:
Prove collects and uses personal information in the job application process as detailed in their Recruitment Privacy Policy.
To apply, visit: https://weworkremotely.com/remote-jobs/prove-senior-director-global-support
Role Overview:
We're looking for a Business Risk Officer to help scale the way Mercury builds products. In this role you will report to our Head of Business Risk & Enablement and will partner with Product, Operations, Compliance and many other support and oversight teams to ensure that products and features are delivered “best-in-class” in a safe and sound manner. Your success in this role will rely on subject matter expertise in one or more of Mercury’s core product offerings and associated risks. You will also be primarily responsible for the facilitation of non-financial risk management programs.
Key Responsibilities:
— Identify any potential blind spots in processes and controls, and suggest commercial improvements/enhancements
— Facilitate pre-launch and new activity initiatives/reviews, tracking items to closure and escalating where/when necessary
— Facilitate execution of risk self assessments and similar exercises within the non-financial risk frameworks
— Event/incident, issues, and remediations management - ensuring that incidents and issues are recorded and managed through to remediation in line with any and all relevant frameworks in the company
— Develop and enhance iteratively KPIs/KRIs to be monitored by yourself, product/process owners, and other stakeholders in order to mitigate risk
— Coordinate interactions and responses between Product and Operations teams vs. other stakeholders for audits, exams and similar reviews (internal and external)
— Engage and partner deeply with stakeholders across the organization including Product, Operations, Risk, Compliance, Legal, Finance, etc.
— Help design / provide feedback on certain enterprise/firm-wide trainings and deliver trainings as needed
Qualifications:
— Have at least 5 - 7+ years of experience in a banking, fintech, or other financial services firms in a product/business, business risks and/or controls, operational risk, or other similar roles
— Track record of balancing risk, compliance, and customer experience in cross-functional settings
— Excellent communication skills to simplify complex business, reg and/or risk concepts into clear explanations and/or recommendations
— Familiarity with Governance, Risk and Compliance (GRC) practices and non-financial risk frameworks
— Curious, growth-oriented, and motivated to work on risk and controls at all lifecycle stages (new product launches, scaling, and legacy optimization)
— Bring a collaborative, problem-solving mindset to your work, have strong stakeholder management skills, and an ability to influence without direct authority
— Approach your work with a high quality bar and a strong sense of ownership - you see things through to completion, knowing when to be pragmatic vs. when not to settle
— Proficient with AI tools, or eager to get there, to drive efficiency in risk and controls work — a growth mindset is enough if you're not an expert day one.
Preferred Qualifications:
— Exposure to product or technology development lifecycles (e.g., involvement in pre-launch reviews, feature rollouts, or cross-functional builds) — doesn't need to be a formal PM background, just familiarity with how products move from idea to launch
Total Rewards:
The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following:
US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $163,000 — $203,800 USD
US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $146,000 — $183,400 USD
Canadian employees (any location): $154,100 — $192,600 USD
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