Location: US - San Francisco, California, United States
Software Engineer, Machine Learning (Scopely Explore Inc Inc, fka Niantic Inc.; San Francisco, CA):
Implement and maintain scalable infrastructure solutions for the deployment of Artificial Intelligence (AI) and
Machine Learning (ML) models. Work closely with ML scientists to develop engineering solutions to integrate
AI and ML models into products. Develop automation tools and processes to streamline model evaluation and
deployment workflows. Optimize infrastructure performance to ensure efficient resource utilization and
minimize latency in model inference. Implement and maintain monitoring and alerting systems to ensure the
reliability and availability of ML infrastructure components. Troubleshoot and resolve issues related to ML
infrastructure, working closely with stakeholders to identify root causes and implement solutions. Regularly
participate in meetings with cross-functional teams to understand requirements and design engineering
solutions that meet product requirements. Participate in code reviews, design discussions, and architecture
planning sessions to maintain high-quality standards in software development practices. Telecommuting within
the US permitted pursuant to company policy.
Minimum requirements: Master’s degree or foreign equivalent in Computer Science, Computer Engineering,
or related quantitative field, plus One (1) year of experience in the Job offered, as a Software Developer,
Software Engineer Intern, Applied Research Intern, Teaching Assistant, or a related occupation.
Must possess academic training and/or experience in each of the following: Python; Machine Learning;Generative AI; SQL; System programming; Cloud computing.
Salary: $165,131 to $180,946 per year
APPLY NOW
Job Req ID: 00103420
To Apply: Any interested applicant may click on the APPLY NOW button above to apply for this
position, or email your resume to employment@scopely.com
For candidates in CA, CO, NJ, NY, and WA, the annual salary range is provided below. In addition to base pay, employees may be eligible for equity, bonuses, and a comprehensive benefits package, including healthcare benefits, retirement benefits, pet insurance, paid holidays, paid Scopely free days, and unlimited paid time off. Base pay offered may vary depending on job-related knowledge, skills, and experience.
CA, CO, NJ, NY, and WA Annual Salary Range
$165,131
—
$180,946 USD
About Scopely
Scopely is a leading video game and global interactive entertainment company, home to many of the world’s most beloved and enduring experiences, including two of the most successful mobile games of all-time “MONOPOLY GO!” and “Pokémon GO,” along with “Stumble Guys,” “Star Trek™ Fleet Command,” “MARVEL Strike Force,” “WWE Champions,” the Scrabble® franchise, “Yahtzee® With Buddies,” and many others. Across mobile, web, PC, and console, Scopely creates, develops, publishes, and live-operates one of the most diversified and award-winning portfolios in the games industry — bringing hundreds of millions of players together through a shared love of play.
Founded in 2011, Scopely is powered by its exceptional team — including thousands of world-class gamemakers around the globe, a distinctive tenet-driven culture, and its proprietary technology platform, Playgami. Together, these strengths have fueled Scopely’s position as the #1 mobile games company in the U.S. and #2 globally, generating more than $10 billion in lifetime revenue. Whether building global sensations like “MONOPOLY GO!” from the ground up, or expanding through strategic acquisitions, including the FoxNext, GSN, and Scopely Explore games businesses — Scopely consistently delivers experiences players love today and return to for years to come.
Recognized multiple times as one of the "100 Most Influential Companies in the World" by TIME magazine and one of Fast Company's "World's Most Innovative Companies" and “Best Workplaces for Innovators,” Scopely believes that video games can be a force for good — creating meaningful connections, vibrant communities, and making life better through play.
Scopely has global operations and partners across four continents in more than a dozen countries worldwide. For more information, visit:
https://www.scopely.com/
.
Notice to Candidates: Scopely will never request payment or financial information during the application or hiring process. Please apply only through our official
website
and verify that all Talent Partner communications come from an email address ending in @
scopely.com
.
Should you have any questions or encounter any fraudulent requests/emails/websites, please immediately contact recruiting@scopely.com. Our job applicant privacy policies are available here:
California Privacy Notice
and
EEA/UK Privacy Notice
.
Employment at Scopely is based solely on a person's merit and qualifications. Scopely does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. We also consider qualified applicants with arrest or conviction records, consistent with applicable federal, state and local law.
US - San Francisco, California, United States; For candidates in CA, CO, NJ, NY, and WA, the annual salary range is provided below
Location: San Francisco
Workplace: Hybrid
About the Role
This is a foundational treasury role within the Finance team. As we continue with rapid growth, you will own the day-to-day mechanics of cash, optimal capital allocation, banking, and liquidity at a company that commits significant capital to compute and infrastructure. The role sits between Accounting and Strategic Finance with direct exposure to the VP of Strategic Finance. You should want to build the function, not inherit one.
Responsibilities
Cash and Liquidity Management
- Own daily cash positioning across operating accounts and entities across various banking and treasury partners, and maintain the rolling cash forecasts
- Own bank account administration across all entities and banking partners, including account openings and closures, signer updates, KYC requests, and portal access reviews.
- Oversee payment controls, including approval workflows, segregation of duties, and review of high-value or unusual wires.
- Manage the company’s investment portfolio, including money market funds, bank deposits, and separately managed accounts, in line with the investment policy, and oversee the external managers who run it.
- Design and build an in-house investment and hedging program, including direct fixed income, compute price hedging, and yield rates
- Develop management reporting covering portfolio performance, market conditions, and policy compliance for leadership and board
- Monitor FX exposure from international entities and vendors, and support hedging analysis and execution.
- Automate repeatable treasury work such as cash positioning, bank reconciliations, and reporting using AI and workflow tools, while keeping people accountable for every approval and movement of money.
- Prepare FBAR filings, manage letters of credit and bank guarantees, and support audit requests related to cash and investments.
Qualifications
- 4-7 years in corporate treasury, cash management, banking, audit, or strategic finance; high-growth technology or startup experience preferred
- Experience with developing and managing an in-house investment program and market hedging
- Working knowledge of cash forecasting, bank operations, payment rails, and short-duration fixed income.
- Strong controls mindset and attention to detail: this role touches money movement, and accuracy is non-negotiable.
- Clear written communication, sound escalation judgment, and comfort building process from scratch.
- Nice to have: FX hedging, treasury management systems, debt or credit facilities, IPO and SOX readiness, or CTP, CFA, or CPA progress.
Location: San Francisco
Workplace: Hybrid
About the Role
This is a foundational treasury role within the Finance team. As we continue with rapid growth, you will own the day-to-day mechanics of cash, optimal capital allocation, banking, and liquidity at a company that commits significant capital to compute and infrastructure. The role sits between Accounting and Strategic Finance with direct exposure to the VP of Strategic Finance. You should want to build the function, not inherit one.
Responsibilities
Cash and Liquidity Management
- Own daily cash positioning across operating accounts and entities across various banking and treasury partners, and maintain the rolling cash forecasts
- Own bank account administration across all entities and banking partners, including account openings and closures, signer updates, KYC requests, and portal access reviews.
- Oversee payment controls, including approval workflows, segregation of duties, and review of high-value or unusual wires.
- Manage the company’s investment portfolio, including money market funds, bank deposits, and separately managed accounts, in line with the investment policy, and oversee the external managers who run it.
- Design and build an in-house investment and hedging program, including direct fixed income, compute price hedging, and yield rates
- Develop management reporting covering portfolio performance, market conditions, and policy compliance for leadership and board
- Monitor FX exposure from international entities and vendors, and support hedging analysis and execution.
- Automate repeatable treasury work such as cash positioning, bank reconciliations, and reporting using AI and workflow tools, while keeping people accountable for every approval and movement of money.
- Prepare FBAR filings, manage letters of credit and bank guarantees, and support audit requests related to cash and investments.
Qualifications
- 4-7 years in corporate treasury, cash management, banking, audit, or strategic finance; high-growth technology or startup experience preferred
- Experience with developing and managing an in-house investment program and market hedging
- Working knowledge of cash forecasting, bank operations, payment rails, and short-duration fixed income.
- Strong controls mindset and attention to detail: this role touches money movement, and accuracy is non-negotiable.
- Clear written communication, sound escalation judgment, and comfort building process from scratch.
- Nice to have: FX hedging, treasury management systems, debt or credit facilities, IPO and SOX readiness, or CTP, CFA, or CPA progress.
Location: San Francisco; New York
Workplace: OnSite
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
THE ROLE
We are seeking an exceptional Strategic Account Executive to lead our pursuits into the largest and most complex global enterprises. This is a senior Individual Contributor (IC) role designed for an elite enterprise seller who excels at high-stakes, multi-year deal campaigns.
Rather than managing high-velocity pipeline across a wide territory, you will hold deep ownership of a curated portfolio of Checkout’s most strategic targets (e.g., Fortune 50 / global tier-one accounts). Deal cycles on these accounts are transformative, measured in quarters and years rather than weeks, with contract values spanning tens of millions in revenue and billions in processed volume.
You will act as the "CEO of the Pursuit," orchestrating cross-functional deal squads—spanning Solutions Engineering, Product, Treasury, Legal, Regulatory, and Executive Leadership—to architect bespoke, mission-critical infrastructure solutions for sophisticated global buyers.
KEY RESPONSIBILITIES
- Strategic Account Orchestration: Develop and execute comprehensive, multi-year account penetration strategies for a select target list of mega-cap enterprises. Map complex, matrixed global organizations to uncover systemic inefficiencies in their existing payment stacks.
- Multi-Threaded Stakeholder Alignment: Build sustained, credible relationships across diverse buying centers within the enterprise—including C-suite executives, Global Heads of Treasury, Chief Technology Officers, Product Leaders, and Enterprise Procurement.
- Deal Team Leadership (Virtual GM): Mobilize, lead, and coordinate a dedicated cross-functional pursuit team (Solutions Engineers, Product Managers, Legal, Commercial Strategy, Integration Specialists, and C-level sponsors) to deliver high-impact proposals, deep-dive workshops, and executive briefings.
- Complex Commercial & Technical Architecture: Translate complex technical, regulatory, and financial mechanics (e.g., cross-border interchange, scheme routing optimization, local acquiring, unified commerce) into quantifiable ROI models and long-term business cases tailored to board-level evaluation.
- Multi-Year Pursuit Governance: Drive sustained momentum through complex, 12- to 24-plus month procurement, evaluation, and proof-of-concept cycles. Maintain discipline, milestone progression, and executive-level alignment despite organizational shifts, market changes, and competitive pressures.
- High-Stakes Contract Negotiation: Lead master services agreement (MSA) negotiations, complex pricing frameworks, service-level commitments, and risk/regulatory alignments in direct coordination with top-tier corporate legal and procurement teams.
QUALIFICATIONS & COMPETENCIES
- Proven Track Record in Mega-Deals: Substantial history of quota attainment within enterprise software, fintech, or payments, specifically characterized by multi-million-dollar ACV or platform-scale commercial contracts.
- Multi-Year Cycle Mastery: Demonstrated ability to originate, navigate, and close 12- to 24-plus month enterprise procurement cycles with Fortune 100 or global top-tier digital enterprises.
- Executive Gravitas & Technical Acumen: Comfortable commanding the room with C-level stakeholders, corporate treasurers, and technical architects; able to synthesize complex payment infrastructure nuances into clear business outcomes.
- Internal Leadership Without Authority: Exceptional ability to align internal executive stakeholders, prioritize cross-functional resources, and influence product roadmaps to win tier-one logos.
- Strategic Endurance & Analytical Rigor: High intellectual curiosity, strategic patience, and structured account planning skills (e.g., MEDDPICC, Challenger, or equivalent enterprise methodologies).
- Domain Knowledge: Prior experience in enterprise payments, financial infrastructure, cloud platforms, or complex transaction processing is strongly preferred.
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Задачи:
— Identify and acquire new clients and prepare commercial proposals
— Conduct negotiations with potential clients and partners
— Represent the company at industry conferences and exhibitions, including meetings with clients and partners
— Maintain ongoing communication and build strong relationships with clients
— Conduct market and competitor analysis
— Provide consultations and support to clients regarding our services
— Collect and share market insights and client feedback with the Product team
— Collaborate with the Marketing team on product positioning, sales materials, and lead generation activities
Требования:
— 5+ years of experience in B2B sales, with substantial experience in fintech and/or payments
— Strong negotiation skills and a results-driven mindset
— Proven ability to develop and execute client acquisition strategies
— Solid understanding of payment infrastructure, including acquiring, PSPs, payment processing, and card schemes
— English proficiency at Intermediate level or higher
— Fluency in Russian is required
— A technical background or degree would be a significant advantage
Условия:
— Remote work
— Flexible start of the working day
— This position is open exclusively to candidates based in Europe
— The ability to travel freely across Europe to attend industry conferences, exhibitions, and business meetings is essential
УдалённоThis position is open exclusively to candidates based in Europe
Location: ES - Barcelona, Spain; ES - Seville, Spain
Scopely is looking for a
Senior Quality Engineer
to join our
MONOPOLY GO!
game team in Barcelona or Seville on a hybrid basis (3 days a week in office.)
MONOPOLY GO! is a global phenomenon and the biggest mobile game launch in history, captivating millions of players worldwide.
At Scopely, we care deeply about what we do and want to inspire play every day—whether in our work environments alongside our talented colleagues or through our deep connections with our communities. We are a global team of game lovers developing, publishing, and innovating across the games industry, connecting millions of players around the world every day.
The MONOPOLY GO! Tech Vertical develops the platforms, services, and engineering capabilities that support a reliable, responsive mobile gaming experience.We are building a Quality Engineering organization that embeds quality throughout development through automation, continuous validation, and shared engineering ownership.
The Role
We are looking for a Senior Quality Engineer who enjoys writing code, solving complex problems, and building tools that help teams deliver with confidence. Reporting to the Quality Director of Tech, you will help establish our QE capabilities through hands-on development of automation frameworks, test infrastructure, and quality insights across mobile, Unity, APIs, integrations, performance, and CI/CD.
You will help build our Quality Engineering capabilities incrementally, prioritizing the areas of greatest risk and value with the team. We are building these capabilities while supporting an active live-service game. You will take ownership of immediate testing needs, including manual, exploratory, and release validation, while developing sustainable automation and tooling. A willingness to test directly is essential. You will use what you learn to guide automation priorities, while recognizing the continuing value of exploratory testing, and develop practical AI capabilities that improve engineering effectiveness.
What You Will Do
Build reusable engineering solutions.
Write, review, debug, and maintain automation frameworks, tools, and test infrastructure that other engineers can adopt and extend.
Improve testability from the start.
Participate in technical design and code reviews to identify risks early and improve test hooks, service interfaces, and diagnostic capabilities.
Balance building with hands-on testing.
Perform manual, exploratory, and release testing where automation is not yet available or direct investigation provides greater value. Meet current delivery needs while building sustainable solutions.
Develop mobile and Unity automation.
Automate Android, iOS, and Unity workflows, accounting for device differences, application lifecycle events, network conditions, and client performance.
Strengthen API and integration testing.
Validate backend services, service contracts, client-server interactions, data integrity, and failure recovery through reliable automated tests.
Validate player-state consistency and recovery.
Test interrupted sessions, reconnects, retries, and client-server synchronization to help protect player progress and data integrity.
Investigate failures across systems.
Use logs, metrics, traces, crash reports, and telemetry to investigate client, backend, and integration failures, support root-cause analysis, and turn findings into regression coverage.
Validate mobile and backend performance.
Profile frame rate, memory usage, application startup, crashes, and responsiveness. Develop backend load, stress, and endurance tests, establish meaningful baselines, and investigate bottlenecks and regressions with engineers.
Apply risk-based testing.
Prioritize validation by player impact, technical complexity, change scope, and failure history. Combine service-level tests, targeted end-to-end automation, and exploratory testing.
Integrate validation into CI/CD.
Deliver reliable automated feedback, useful diagnostics, and maintainable quality checks. Improve test stability and execution time, with clear ownership of failures.
Improve test data and environments.
Build utilities, fixtures, and repeatable setup processes that make testing dependable and defects easier to reproduce.
Develop AI-assisted quality workflows.
Build and evaluate solutions for test generation, failure triage, regression selection, and coverage analysis, with human review and measurable outcomes.
Strengthen telemetry validation and quality visibility.
Partner with engineering and analytics to validate telemetry accuracy, completeness, duplicates, schema changes, and data freshness. Query large datasets to investigate issues and build quality dashboards that inform risk assessment and release decisions.
Help establish the QE organization.
Contribute standards, documentation, reusable patterns, and mentoring. Partner with developers, Quality Analysts, and technical leaders to strengthen shared ownership of quality.
What We're Looking For
Demonstrated quality engineering, software development in test, or software engineering experience, including hands-on ownership of automation used by other engineers.
Strong programming skills in C# or Python, with the ability to work effectively in Unity and automation codebases. Experience in source control, code reviews, debugging, and maintainable software design.
Practical experience testing and automating Android and iOS applications, including device coverage, operating system differences, and unreliable network conditions.
Experience developing API and integration tests, diagnosing failures across services and data flows, and integrating reliable automated tests into CI/CD.
Working knowledge of performance, risk-based, and exploratory testing, with sound judgment about what to automate and when to investigate directly.
Working knowledge of SQL and practical experience with telemetry and big data, including querying large datasets, validating events and data pipelines, and using findings to guide testing and release decisions.
Experience with AI-assisted engineering tools and the ability to evaluate the accuracy and usefulness of their outputs.
Strong ownership and collaborative problem-solving, with the ability to turn ambiguous needs into practical solutions. A passion for quality, mobile games, AI, and technology.
Advanced professional proficiency in spoken and written English, sufficient to participate independently in technical discussions, explain engineering decisions, and write clear documentation with global teams.
Additional experience we value
Hands-on experience with Unity, C#, Unity Test Framework, or automated testing of Unity-based mobile games.
Experience with live-service games, player-state consistency, reconnect behavior, live configuration, or client-server synchronization.
Experience with mobile device farms, observability, quality dashboards, or establishing QE capabilities within a growing team.
What success looks like
Teams receive faster, more trustworthy feedback and clearer visibility into release risk. Immediate testing needs are met while dependable automation grows around critical player journeys and integrations. Performance regressions surface earlier, failures are easier to diagnose, and repetitive effort decreases. Your tools are maintained, documented, and adopted by other engineers, and AI capabilities demonstrate measurable value.
Please ensure that the résumé/CV you attach is written in English.
About Scopely
Scopely is a leading video game and global interactive entertainment company, home to many of the world’s most beloved and enduring experiences, including two of the most successful mobile games of all-time “MONOPOLY GO!” and “Pokémon GO,” along with “Stumble Guys,” “Star Trek™ Fleet Command,” “MARVEL Strike Force,” “WWE Champions,” the Scrabble® franchise, “Yahtzee® With Buddies,” and many others. Across mobile, web, PC, and console, Scopely creates, develops, publishes, and live-operates one of the most diversified and award-winning portfolios in the games industry — bringing hundreds of millions of players together through a shared love of play.
Founded in 2011, Scopely is powered by its exceptional team — including thousands of world-class gamemakers around the globe, a distinctive tenet-driven culture, and its proprietary technology platform, Playgami. Together, these strengths have fueled Scopely’s position as the #1 mobile games company in the U.S. and #2 globally, generating more than $10 billion in lifetime revenue. Whether building global sensations like “MONOPOLY GO!” from the ground up, or expanding through strategic acquisitions, including the FoxNext, GSN, and Scopely Explore games businesses — Scopely consistently delivers experiences players love today and return to for years to come.
Recognized multiple times as one of the "100 Most Influential Companies in the World" by TIME magazine and one of Fast Company's "World's Most Innovative Companies" and “Best Workplaces for Innovators,” Scopely believes that video games can be a force for good — creating meaningful connections, vibrant communities, and making life better through play.
Scopely has global operations and partners across four continents in more than a dozen countries worldwide. For more information, visit:
https://www.scopely.com/
.
Notice to Candidates: Scopely will never request payment or financial information during the application or hiring process. Please apply only through our official
website
and verify that all Talent Partner communications come from an email address ending in @
scopely.com
.
Should you have any questions or encounter any fraudulent requests/emails/websites, please immediately contact recruiting@scopely.com. Our job applicant privacy policies are available here:
California Privacy Notice
and
EEA/UK Privacy Notice
.
Employment at Scopely is based solely on a person's merit and qualifications. Scopely does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. We also consider qualified applicants with arrest or conviction records, consistent with applicable federal, state and local law.
Location: Remote - Canada
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as Twilio’s next Fraud Specialist, Supplier Operations & Governance (P4).
About the job
We are actively recruiting for this role to fill an existing vacancy. This position will be responsible for working constructively with our customers and partners to resolve billing issues and fraudulent misuse of services.
We are seeking a sharp, highly data-oriented, and tenacious Fraud Specialist to join our team. Unlike a traditional billing or collections role focused on routine outreach or simple invoice review, this position is a hybrid of financial investigation, root cause analysis, and strategic dispute negotiation. In this role, you will look for billing discrepancies, investigate Artificially Inflated Traffic (AIT) or IRSF (International Revenue Share Fraud), dig deep into messaging and call data, project manage high-value customer and vendor disputes, and build data-backed cases to resolve discrepancies. You will build dashboards to communicate key metrics and drive action. If you love solving complex data puzzles, negotiating with external parties, and finding win-win outcomes, this is the role for you.
You will be part of a company that is the category leader in Communications Platform as a Service (CPaaS), an organization working with the largest customers and partners, and a team of operators and former consultants that have delivered exceptional impact. If you have an extreme owner / founder mindset and a desire to solve big challenges, you’ll find yourself at home.
Responsibilities
In this role, you’ll:
Advise account managers, accounting, and management on best practices to handle billing disputes
Negotiate with customers and carriers with an understanding of resolution levers available as per contractual terms and industry norms
Identify, analyze, and handle fraudulent misuse (such as Artificially Inflated Traffic) and billing errors (such as rate differences) with both vendors and customers
Own the end-to-end lifecycle of customer and vendor disputes from intake of disputes to initiating disputes, tracking progress, and ensuring timely, documented resolution
Uncover and resolve discrepancies, overcharges, and unpaid balances with carriers and customers due to quantities, rates, currency, and other root causes
Dig into call and messaging data to identify why bills don’t match or find evidence of fraud
Build dashboards that communicate key metrics related to the lifecycle of disputes
Read contracts and interpret what should be the invoice versus what it is
Act as the primary point of contact to negotiate dispute resolutions, settlements, and payment terms in accordance with company practices
Partner closely with data analytics, engineering, and accounting to reconcile accounts
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
8+ years of professional experience in telecom operations, fraud operations, customer success, vendor management, procurement, collections, or consulting.
Sharp written and verbal communication skills.
Experience negotiating disputes constructively with customers or vendors.
Experience in collections, dispute resolution, or billing analysis.
Experience in project management.
Experience wrangling data with Excel / Google Sheets, Looker or SQL.
Desired:
Understanding of the A2P SMS ecosystem, international traffic routing, international revenue share fraud (IRSF), artificially inflated traffic (AIT) and the ecosystem profit chains.
Understanding of industry standards with respect to AIT and fraud handling such as frameworks from i3forum, GSMA, MEF or ITW Global Leaders’ Forum.
Understanding of Call Detail Records (CDRs) and ability to build strong dispute case files.
Experience working with workflow platforms like Airtable or building dashboards.
Experience in telecom, technology, or consulting industries.
Experience with advanced data analysis like Python or scripting
Experience with AI and automation tools to accelerate productivity.
Location
This role will be remote and based in Ontario, British Columbia or Alberta, Canada.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.
The estimated pay ranges for this role are as follows:
90,800.00 - CAD 113,500.00
Target Bonus Percentage 15%
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Location: Global
Workplace: Remote
ABOUT THE ROLE
Aptura is looking for Subject Matter Experts from legal practice, restructuring and insolvency, litigation support or legal operations, across disputes, insolvency, commercial or corporate matters, who build claims analyses, damages calculations and spend trackers in Excel. You have used AI tools on your own work and been frustrated by the mistakes they make. You will turn that experience into realistic Excel tasks that test how well AI does the work of a Legal Professional.
RESPONSIBILITIES
- Writing realistic Excel tasks drawn from your own work: extending existing models, fixing broken ones and building from a brief
- Working through each task yourself so there is a clear, correct answer
- Writing yes-or-no criteria precise enough that a grader can mark any attempt against them
NECESSARY QUALIFICATIONS
- 3+ years in legal practice, restructuring/insolvency, litigation support or legal operations, covering disputes, insolvency, commercial or corporate matters
- Deep hands-on Excel: claims registers, damages calculations, data cleaning, multi-criteria lookups and error tracing
- Strong written English communication skills.
- Attention to detail, and willingness to learn concepts in AI and Evals
ADDITIONAL INFORMATION
- Start Date : Immediate
- Duration: Approximately 4–6 weeks
- Payment: task-based. Experts who complete their first task within the required timeline will then be qualified to do multiple tasks for the remainder of the project.
CONTRACT AND PAYMENT TERMS
- You will be engaged as an independent contractor.
- This is a fully remote role that can be completed on your own schedule.
- Projects can be extended, shortened, or concluded early depending on needs and performance.
- Your work at Aptura will not involve access to confidential or proprietary information from any employer, client, or institution.
- Payments will be weekly following task completion.
GETTING STARTED
- Apply with your details and CV. Choose an available 30-minute group walkthrough call.
- Attend the walkthrough and create one original task from your own work. Submit the brief, the actual input workbook(s) needed to complete it. Input-file uploads are compulsory.
- Write the brief yourself. Input workbooks must also be human-built. Use real data that has been sanitised, or public data with the source named. No AI usage allowed.
- We run your task against current frontier AI models. If the models get it wrong, you then write a detailed yes-or-no rubric, and a reviewer signs off on the task with you.
- Completing onboarding does not guarantee a job offer; selection remains subject to written approval of the task proposal.
ABOUT APTURA
Aptura is an applied AI and data company working with frontier labs to train AI systems on real professional work. We do this by building high-quality evaluation and training environments that teach AI agents to produce work that can be used in daily workflows.
Location: Global
Workplace: Remote
ABOUT THE ROLE
Aptura is looking for Subject Matter Experts from project or programme management, in sectors such as construction, infrastructure or IT, who build project budgets, schedules and trackers in Excel. You have used AI tools on your own work and been frustrated by the mistakes they make. You will turn that experience into realistic Excel tasks that test how well AI does the work of a Project Manager.
RESPONSIBILITIES
- Writing realistic Excel tasks drawn from your own work: extending existing models, fixing broken ones and building from a brief
- Working through each task yourself so there is a clear, correct answer
- Writing yes-or-no criteria precise enough that a grader can mark any attempt against them
NECESSARY QUALIFICATIONS
- 3+ years in project, programme or PMO roles, in sectors such as construction, infrastructure, IT, business transformation or capital projects
- Deep hands-on Excel: project budgets, earned value, nested formulas, conditional formatting and debugging
- Strong written English communication skills.
- Attention to detail, and willingness to learn concepts in AI and Evals
ADDITIONAL INFORMATION
- Start Date : Immediate
- Duration: Approximately 4–6 weeks
- Payment: task-based. Experts who complete their first task within the required timeline will then be qualified to do multiple tasks for the remainder of the project.
CONTRACT AND PAYMENT TERMS
- You will be engaged as an independent contractor.
- This is a fully remote role that can be completed on your own schedule.
- Projects can be extended, shortened, or concluded early depending on needs and performance.
- Your work at Aptura will not involve access to confidential or proprietary information from any employer, client, or institution.
- Payments will be weekly following task completion.
GETTING STARTED
- Apply with your details and CV. Choose an available 30-minute group walkthrough call.
- Attend the walkthrough and create one original task from your own work. Submit the brief, the actual input workbook(s) needed to complete it. Input-file uploads are compulsory.
- Write the brief yourself. Input workbooks must also be human-built. Use real data that has been sanitised, or public data with the source named. No AI usage allowed.
- We run your task against current frontier AI models. If the models get it wrong, you then write a detailed yes-or-no rubric, and a reviewer signs off on the task with you.
- Completing onboarding does not guarantee a job offer; selection remains subject to written approval of the task proposal.
ABOUT APTURA
Aptura is an applied AI and data company working with frontier labs to train AI systems on real professional work. We do this by building high-quality evaluation and training environments that teach AI agents to produce work that can be used in daily workflows.
Location: Global
Workplace: Remote
ABOUT THE ROLE
Aptura is looking for Subject Matter Experts from people ops, HR or workforce planning, across headcount, compensation or org design, who build headcount plans, comp models and people analytics in Excel. You have used AI tools on your own work and been frustrated by the mistakes they make. You will turn that experience into realistic Excel tasks that test how well AI does the work of a People Ops Analyst.
RESPONSIBILITIES
- Writing realistic Excel tasks drawn from your own work: extending existing models, fixing broken ones and building from a brief
- Working through each task yourself so there is a clear, correct answer
- Writing yes-or-no criteria precise enough that a grader can mark any attempt against them
NECESSARY QUALIFICATIONS
- 3+ years in people operations, HR analytics, total rewards or workforce planning, covering headcount, compensation, benefits or org design
- Deep hands-on Excel: headcount and comp models, named ranges, multi-criteria lookups, pivot tables and conditional formatting
- Strong written English communication skills.
- Attention to detail, and willingness to learn concepts in AI and Evals
ADDITIONAL INFORMATION
- Start Date : Immediate
- Duration: Approximately 4–6 weeks
- Payment: task-based. Experts who complete their first task within the required timeline will then be qualified to do multiple tasks for the remainder of the project.
CONTRACT AND PAYMENT TERMS
- You will be engaged as an independent contractor.
- This is a fully remote role that can be completed on your own schedule.
- Projects can be extended, shortened, or concluded early depending on needs and performance.
- Your work at Aptura will not involve access to confidential or proprietary information from any employer, client, or institution.
- Payments will be weekly following task completion.
GETTING STARTED
- Apply with your details and CV. Choose an available 30-minute group walkthrough call.
- Attend the walkthrough and create one original task from your own work. Submit the brief, the actual input workbook(s) needed to complete it. Input-file uploads are compulsory.
- Write the brief yourself. Input workbooks must also be human-built. Use real data that has been sanitised, or public data with the source named. No AI usage allowed.
- We run your task against current frontier AI models. If the models get it wrong, you then write a detailed yes-or-no rubric, and a reviewer signs off on the task with you.
- Completing onboarding does not guarantee a job offer; selection remains subject to written approval of the task proposal.
ABOUT APTURA
Aptura is an applied AI and data company working with frontier labs to train AI systems on real professional work. We do this by building high-quality evaluation and training environments that teach AI agents to produce work that can be used in daily workflows.
Location: Global
Workplace: Remote
ABOUT THE ROLE
Aptura is looking for Subject Matter Experts from management or strategy consulting, in an industry or functional practice, who build market sizing models, competitive landscapes and business cases in Excel. You have used AI tools on your own work and been frustrated by the mistakes they make. You will turn that experience into realistic Excel tasks that test how well AI does the work of a Consultant.
RESPONSIBILITIES
- Writing realistic Excel tasks drawn from your own work: extending existing models, fixing broken ones and building from a brief
- Working through each task yourself so there is a clear, correct answer
- Writing yes-or-no criteria precise enough that a grader can mark any attempt against them
NECESSARY QUALIFICATIONS
- 3+ years in management, strategy or operations consulting, in an industry practice (e.g. financial services, healthcare, TMT, consumer, energy, public sector) or a functional practice (strategy, operations, pricing, due diligence)
- Deep hands-on Excel: market sizing, competitive landscapes, goal seek, data reshaping and clear workbook structure
- Strong written English communication skills.
- Attention to detail, and willingness to learn concepts in AI and Evals
ADDITIONAL INFORMATION
- Start Date : Immediate
- Duration: Approximately 4–6 weeks
- Payment: task-based. Experts who complete their first task within the required timeline will then be qualified to do multiple tasks for the remainder of the project.
CONTRACT AND PAYMENT TERMS
- You will be engaged as an independent contractor.
- This is a fully remote role that can be completed on your own schedule.
- Projects can be extended, shortened, or concluded early depending on needs and performance.
- Your work at Aptura will not involve access to confidential or proprietary information from any employer, client, or institution.
- Payments will be weekly following task completion.
GETTING STARTED
- Apply with your details and CV. Choose an available 30-minute group walkthrough call.
- Attend the walkthrough and create one original task from your own work. Submit the brief, the actual input workbook(s) needed to complete it. Input-file uploads are compulsory.
- Write the brief yourself. Input workbooks must also be human-built. Use real data that has been sanitised, or public data with the source named. No AI usage allowed.
- We run your task against current frontier AI models. If the models get it wrong, you then write a detailed yes-or-no rubric, and a reviewer signs off on the task with you.
- Completing onboarding does not guarantee a job offer; selection remains subject to written approval of the task proposal.
ABOUT APTURA
Aptura is an applied AI and data company working with frontier labs to train AI systems on real professional work. We do this by building high-quality evaluation and training environments that teach AI agents to produce work that can be used in daily workflows.
Location: Global
Workplace: Remote
ABOUT THE ROLE
Aptura is looking for Subject Matter Experts from supply chain, in sectors such as CPG, retail, manufacturing or pharma, who build demand, inventory and capacity plans in Excel. You have used AI tools on your own work and been frustrated by the mistakes they make. You will turn that experience into realistic Excel tasks that test how well AI does the work of a Supply Chain Analyst.
RESPONSIBILITIES
- Writing realistic Excel tasks drawn from your own work: extending existing models, fixing broken ones and building from a brief
- Working through each task yourself so there is a clear, correct answer
- Writing yes-or-no criteria precise enough that a grader can mark any attempt against them
NECESSARY QUALIFICATIONS
- 3+ years in supply chain, demand planning, procurement or operations, in sectors such as CPG, retail, manufacturing, pharma or logistics
- Deep hands-on Excel: inventory and demand planning, Solver, data reshaping, multi-criteria lookups and debugging
- Strong written English communication skills.
- Attention to detail, and willingness to learn concepts in AI and Evals
ADDITIONAL INFORMATION
- Start Date : Immediate
- Duration: Approximately 4–6 weeks
- Payment: task-based. Experts who complete their first task within the required timeline will then be qualified to do multiple tasks for the remainder of the project.
CONTRACT AND PAYMENT TERMS
- You will be engaged as an independent contractor.
- This is a fully remote role that can be completed on your own schedule.
- Projects can be extended, shortened, or concluded early depending on needs and performance.
- Your work at Aptura will not involve access to confidential or proprietary information from any employer, client, or institution.
- Payments will be weekly following task completion.
GETTING STARTED
- Apply with your details and CV. Choose an available 30-minute group walkthrough call.
- Attend the walkthrough and create one original task from your own work. Submit the brief, the actual input workbook(s) needed to complete it. Input-file uploads are compulsory.
- Write the brief yourself. Input workbooks must also be human-built. Use real data that has been sanitised, or public data with the source named. No AI usage allowed.
- We run your task against current frontier AI models. If the models get it wrong, you then write a detailed yes-or-no rubric, and a reviewer signs off on the task with you.
- Completing onboarding does not guarantee a job offer; selection remains subject to written approval of the task proposal.
ABOUT APTURA
Aptura is an applied AI and data company working with frontier labs to train AI systems on real professional work. We do this by building high-quality evaluation and training environments that teach AI agents to produce work that can be used in daily workflows.
Location: Global
Workplace: Remote
ABOUT THE ROLE
Aptura is looking for Subject Matter Experts from marketing analytics, across paid, organic or lifecycle channels, who build CAC, attribution and campaign performance analyses in Excel. You have used AI tools on your own work and been frustrated by the mistakes they make. You will turn that experience into realistic Excel tasks that test how well AI does the work of a Marketing Analyst.
RESPONSIBILITIES
- Writing realistic Excel tasks drawn from your own work: extending existing models, fixing broken ones and building from a brief
- Working through each task yourself so there is a clear, correct answer
- Writing yes-or-no criteria precise enough that a grader can mark any attempt against them
NECESSARY QUALIFICATIONS
- 3+ years in marketing analytics, growth or performance marketing, covering paid, organic or lifecycle channels for B2B or B2C businesses
- Deep hands-on Excel: CAC payback, data cleaning and reshaping, pivot tables and chart selection
- Strong written English communication skills.
- Attention to detail, and willingness to learn concepts in AI and Evals
ADDITIONAL INFORMATION
- Start Date : Immediate
- Duration: Approximately 4–6 weeks
- Payment: task-based. Experts who complete their first task within the required timeline will then be qualified to do multiple tasks for the remainder of the project.
CONTRACT AND PAYMENT TERMS
- You will be engaged as an independent contractor.
- This is a fully remote role that can be completed on your own schedule.
- Projects can be extended, shortened, or concluded early depending on needs and performance.
- Your work at Aptura will not involve access to confidential or proprietary information from any employer, client, or institution.
- Payments will be weekly following task completion.
GETTING STARTED
- Apply with your details and CV. Choose an available 30-minute group walkthrough call.
- Attend the walkthrough and create one original task from your own work. Submit the brief, the actual input workbook(s) needed to complete it. Input-file uploads are compulsory.
- Write the brief yourself. Input workbooks must also be human-built. Use real data that has been sanitised, or public data with the source named. No AI usage allowed.
- We run your task against current frontier AI models. If the models get it wrong, you then write a detailed yes-or-no rubric, and a reviewer signs off on the task with you.
- Completing onboarding does not guarantee a job offer; selection remains subject to written approval of the task proposal.
ABOUT APTURA
Aptura is an applied AI and data company working with frontier labs to train AI systems on real professional work. We do this by building high-quality evaluation and training environments that teach AI agents to produce work that can be used in daily workflows.
Location: Global
Workplace: Remote
ABOUT THE ROLE
Aptura is looking for Subject Matter Experts from sales or revenue operations, supporting B2B sales teams, who build ARR waterfalls, commission models and territory plans in Excel. You have used AI tools on your own work and been frustrated by the mistakes they make. You will turn that experience into realistic Excel tasks that test how well AI does the work of a Sales Ops Analyst.
RESPONSIBILITIES
- Writing realistic Excel tasks drawn from your own work: extending existing models, fixing broken ones and building from a brief
- Working through each task yourself so there is a clear, correct answer
- Writing yes-or-no criteria precise enough that a grader can mark any attempt against them
NECESSARY QUALIFICATIONS
- 3+ years in sales operations, revenue operations or SaaS finance, covering pipeline, bookings, quota and compensation for B2B sales teams
- Deep hands-on Excel: ARR waterfalls, commission calculators, nested formulas, multi-criteria lookups and pivot tables
- Strong written English communication skills.
- Attention to detail, and willingness to learn concepts in AI and Evals
ADDITIONAL INFORMATION
- Start Date : Immediate
- Duration: Approximately 4–6 weeks
- Payment: task-based. Experts who complete their first task within the required timeline will then be qualified to do multiple tasks for the remainder of the project.
CONTRACT AND PAYMENT TERMS
- You will be engaged as an independent contractor.
- This is a fully remote role that can be completed on your own schedule.
- Projects can be extended, shortened, or concluded early depending on needs and performance.
- Your work at Aptura will not involve access to confidential or proprietary information from any employer, client, or institution.
- Payments will be weekly following task completion.
GETTING STARTED
- Apply with your details and CV. Choose an available 30-minute group walkthrough call.
- Attend the walkthrough and create one original task from your own work. Submit the brief, the actual input workbook(s) needed to complete it. Input-file uploads are compulsory.
- Write the brief yourself. Input workbooks must also be human-built. Use real data that has been sanitised, or public data with the source named. No AI usage allowed.
- We run your task against current frontier AI models. If the models get it wrong, you then write a detailed yes-or-no rubric, and a reviewer signs off on the task with you.
- Completing onboarding does not guarantee a job offer; selection remains subject to written approval of the task proposal.
ABOUT APTURA
Aptura is an applied AI and data company working with frontier labs to train AI systems on real professional work. We do this by building high-quality evaluation and training environments that teach AI agents to produce work that can be used in daily workflows.
Location: New York, NY (HQ); San Francisco, CA; Remote (US)
Workplace: Hybrid
ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
ABOUT THE ROLE
Ramp is hiring a Lead Recruiter to own Director-level and above hiring across our G&A and business functions. You will lead some of the company’s most critical leadership searches, partnering directly with senior stakeholders to identify and hire leaders who will shape Ramp’s next stage of growth.
You will own searches from initial scoping through close, partnering directly with executives and senior leaders across the business. You will be expected to develop real fluency in each area you support, translate ambiguous business needs into clear hiring strategies, and bring an independent point of view on talent.
This is a hands-on role for someone who is equally strong at research, assessment, stakeholder partnership, and closing. You should be comfortable challenging assumptions, navigating sensitive and confidential searches, and creating structure without slowing the business down. You should be a self-starter who thrives in ambiguity, builds pipelines from scratch, and takes ownership of moving searches forward even when the role, target profile, or process is still taking shape.
WHAT YOU'LL DO
- Own full-cycle recruiting for Director-level and above roles across G&A and business functions, from intake and market mapping through offer and close.
- Develop real fluency in the functions you support and quickly build context when taking on a new area, so you can identify the signals that distinguish exceptional leaders beyond title, company, and tenure.
- Build proactive pipelines through market research, targeted sourcing, referrals, and thoughtful engagement with passive candidates. Independently build momentum on confidential searches where broad outreach or an existing pipeline may not be available.
- Develop assessment approaches that surface a candidate’s leadership effectiveness, functional expertise, and ability to operate at Ramp’s pace and scale.
- Move fluidly across functions, evolving role definitions, and competing priorities while maintaining a consistently high bar for talent, execution, and candidate experience.
- Exercise discretion throughout sensitive searches, managing candidate information and stakeholder communication with sound judgment.
WHAT YOU NEED
- 6+ years of full-cycle recruiting experience.
- A track record of independently leading complex senior-level searches from initial scoping through accepted offer.
- Ability to advise senior leaders, challenge requirements, and influence hiring decisions through clear communication, market insight, and data.
- Demonstrated ability to build fluency in unfamiliar functions, context-switch across very different searches, and maintain strong judgment as priorities and scope change.
- A high level of ownership and comfort with ambiguity. You can turn an open-ended business need into an actionable search, build a pipeline from scratch, and drive progress without waiting for direction.
- Strong closing skills, including experience navigating competing offers, senior candidates, and sensitive searches.
NICE-TO-HAVE
- Prior experience in executive search or a dedicated leadership recruiting role, particularly across G&A or business functions.
- Experience partnering directly with CEOs or other C-suite leaders on critical hires.
- Experience improving interview architecture, scorecards, market maps, or recruiting processes where structure was limited or still being built.
- Experience developing AI-enabled recruiting workflows that were adopted beyond your own individual searches.
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
CANADA
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice
Location: Toronto; Ottawa; Montreal
Workplace: Remote
WHO ARE WE?
Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems.
We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that.
We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft.
We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us!
Role Summary
We seek a highly organized, automation-minded Delivery Operations Analyst to connect GTM and Delivery Engineering teams under a unified operational system. Core duties include owning operational processes, data quality, and automation that move customer opportunities from GTM brief through commercial approval to delivery assignment. Maintain accurate data across Salesforce and Mission Control to support delivery execution.
A core expectation is to identify, design, implement, and continuously improve automation across the GTM-to-Delivery workflow(affectionately called Deal Desk, using workflow automation, North, and other appropriate tools. You will own automation outcomes end-to-end, from identifying manual inefficiencies through implementation, testing, monitoring, and iteration.
The ideal candidate combines operational rigor with a systems mindset, proactively looking for ways to eliminate repetitive work, improve data quality, reduce coordination overhead, and build scalable processes.
Key Responsibilities
- Oversee the operational process for new customer briefs submitted by GTM to Deal Desk; ensure required information and proper routing for approval.
- Coordinate the transition from commercial approval to the Engineering Program Manager for delivery team assignment.
- Track opportunities through pre-delivery stages, identifying actions, blockers, and missing information.
- Ensure clear, timely handoffs between GTM, Deal Desk, and EPM.
- Maintain accurate, timely data from the Deal Desk process; keep Salesforce and Mission Control updated with customer, opportunity, commercial, and delivery details.
- Establish standards for data entry, documentation, and operational hygiene.
- Develop and maintain reporting on Deal Desk volume, pipeline progression, approvals, delivery assignments, and operational metrics.
- Identify process trends, bottlenecks, and gaps; recommend efficiency improvements.
- Develop and maintain process documentation, workflows, and operational playbooks.
- Help establish clear ownership, SLAs, and operating standards across the workflow.
- Identify opportunities to streamline, standardize, and automate manual processes across the GTM-to-Delivery workflow.
Qualifications
- 2–4 years of experience in business analysis, operations, revenue operations, sales operations, project coordination, or similar roles.
- Experience working with CRM and business operations systems.
- Strong analytical and organizational skills with exceptional attention to detail.
- Comfortable working across multiple teams and managing processes with numerous stakeholders.
- Strong skills in building automations and working with multiple AI tools
- Ability to identify inconsistencies, investigate root causes, and drive issues to resolution.
- Strong written and verbal communication skills.
- Process oriented but being able to convert nebulous ideas into discreet actionable steps and systematizing work
- Experience with data reporting, dashboards, or business intelligence tools is an asset.
WORKING LOCATION:
This role can be based remotely from the Greater Toronto area, Montreal or Ottawa - there is no minimum in-office qualification requirement. We care most about hiring exceptional people regardless of locations, though please check the location listed on the posting for guidance around the core time zone or working hours alignment expected for the role.
FULL-TIME EMPLOYEES AT COHERE ENJOY THESE PERKS:
- A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch.
- Full health and dental benefits, including a separate budget for mental health.
- RRSP matching, 401K, Pension Scheme.
- 100% Parental Leave top-up for up to 6 months, for either parent.
- Annual enrichment benefits:
Arts & culture, fitness/wellness, quality time, and a workspace improvement credit.
Education & learning stipend for conferences, courses, and coaching.
- 6 weeks of paid vacation (30 working days!)
- Budget for traveling to other offices if you are remote, plus an annual company offsite.
HOW AND WHERE WE WORK:
- Cohere is remote-friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul with more opening soon.
- For those in the office: a daily lunch program, plenty of snacks, and regular community and social events.
- For those not near an office: a co-working benefit so you can work alongside others in your city.
- Everyone receives a $500 home office stipend to set up your workspace properly.
If any of the above doesn’t line up exactly with your experience, we still encourage you to apply.
We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form https://docs.google.com/forms/d/12a6IrLdF3kI2nonKSr4tiFuz18rLQbaeYV-JM9L4o9Q/edit, and we will work together to meet your needs.
We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider.
Beware of Scams: Cohere will never ask for payment or third-party services (e.g., CV writing) as part of our hiring process. All legitimate roles are listed on the Cohere careers page and LinkedIn only, with all communications from Cohere employees coming from an @cohere.com or @cw.cohere email alias. If jobs are viewed on other sites then please verify these through our official careers https://cohere.com/careers page.
Location: Global
Workplace: Remote
ABOUT THE ROLE
Aptura is looking for Subject Matter Experts from actuarial roles in general insurance, life, health or pensions who build reserving, pricing and experience studies in Excel. You have used AI tools on your own work and been frustrated by the mistakes they make. You will turn that experience into realistic Excel tasks that test how well AI does the work of an Actuarial Analyst.
RESPONSIBILITIES
- Writing realistic Excel tasks drawn from your own work: extending existing models, fixing broken ones and building from a brief
- Working through each task yourself so there is a clear, correct answer
- Writing yes-or-no criteria precise enough that a grader can mark any attempt against them
NECESSARY QUALIFICATIONS
- 3+ years in an actuarial role in insurance, pensions or consulting, covering P&C/general insurance, life, health or pensions
- Deep hands-on Excel: reserving triangles, pricing models, nested formulas, named ranges and goal seek
- Strong written English communication skills.
- Attention to detail, and willingness to learn concepts in AI and Evals
ADDITIONAL INFORMATION
- Start Date : Immediate
- Duration: Approximately 4–6 weeks
- Payment: task-based. Experts who complete their first task within the required timeline will then be qualified to do multiple tasks for the remainder of the project.
CONTRACT AND PAYMENT TERMS
- You will be engaged as an independent contractor.
- This is a fully remote role that can be completed on your own schedule.
- Projects can be extended, shortened, or concluded early depending on needs and performance.
- Your work at Aptura will not involve access to confidential or proprietary information from any employer, client, or institution.
- Payments will be weekly following task completion.
GETTING STARTED
- Apply with your details and CV. Choose an available 30-minute group walkthrough call.
- Attend the walkthrough and create one original task from your own work. Submit the brief, the actual input workbook(s) needed to complete it. Input-file uploads are compulsory.
- Write the brief yourself. Input workbooks must also be human-built. Use real data that has been sanitised, or public data with the source named. No AI usage allowed.
- We run your task against current frontier AI models. If the models get it wrong, you then write a detailed yes-or-no rubric, and a reviewer signs off on the task with you.
- Completing onboarding does not guarantee a job offer; selection remains subject to written approval of the task proposal.
ABOUT APTURA
Aptura is an applied AI and data company working with frontier labs to train AI systems on real professional work. We do this by building high-quality evaluation and training environments that teach AI agents to produce work that can be used in daily workflows.
Location: Global
Workplace: Remote
ABOUT THE ROLE
Aptura is looking for Subject Matter Experts from accounting and financial reporting, in practice or in-house, who build reporting packs, consolidations and reconciliations in Excel. You have used AI tools on your own work and been frustrated by the mistakes they make. You will turn that experience into realistic Excel tasks that test how well AI does the work of an Accountant.
RESPONSIBILITIES
- Writing realistic Excel tasks drawn from your own work: extending existing models, fixing broken ones and building from a brief
- Working through each task yourself so there is a clear, correct answer
- Writing yes-or-no criteria precise enough that a grader can mark any attempt against them
NECESSARY QUALIFICATIONS
- 3+ years in accounting, audit or financial reporting under IFRS or US GAAP, in practice or in-house
- Deep hands-on Excel: financial reporting, three-statement checks, purchase accounting, error tracing and pivot tables
- Strong written English communication skills.
- Attention to detail, and willingness to learn concepts in AI and Evals
ADDITIONAL INFORMATION
- Start Date : Immediate
- Duration: Approximately 4–6 weeks
- Payment: task-based. Experts who complete their first task within the required timeline will then be qualified to do multiple tasks for the remainder of the project.
CONTRACT AND PAYMENT TERMS
- You will be engaged as an independent contractor.
- This is a fully remote role that can be completed on your own schedule.
- Projects can be extended, shortened, or concluded early depending on needs and performance.
- Your work at Aptura will not involve access to confidential or proprietary information from any employer, client, or institution.
- Payments will be weekly following task completion.
GETTING STARTED
- Apply with your details and CV. Choose an available 30-minute group walkthrough call.
- Attend the walkthrough and create one original task from your own work. Submit the brief, the actual input workbook(s) needed to complete it. Input-file uploads are compulsory.
- Write the brief yourself. Input workbooks must also be human-built. Use real data that has been sanitised, or public data with the source named. No AI usage allowed.
- We run your task against current frontier AI models. If the models get it wrong, you then write a detailed yes-or-no rubric, and a reviewer signs off on the task with you.
- Completing onboarding does not guarantee a job offer; selection remains subject to written approval of the task proposal.
ABOUT APTURA
Aptura is an applied AI and data company working with frontier labs to train AI systems on real professional work. We do this by building high-quality evaluation and training environments that teach AI agents to produce work that can be used in daily workflows.
San Francisco
San Francisco
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ГибридleadNew York, NY (HQ); San Francisco, CA; Remote (US); Relocation expense coverage to NYC or SF (if needed)
УдалённоToronto; Ottawa; Montreal; We care most about hiring exceptional people regardless of locations, though please check the location listed on the posting for guidance around the core time zone or working hours alignment expected for the role; We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities