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Location: San Francisco; New York Workplace: Hybrid ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE We're hiring a senior attorney to partner with our GTM team on enterprise deals as Baseten moves upmarket. You'll work with Sales, Security, Finance, Marketing, Eng and Product on our largest and most complex customer deals across large enterprise, regulated industries and AI-native companies. At Baseten, commercial and product are the same thing. What we sell is inference: compute, orchestration, deployment, and optimization delivered as the production backbone for our customers' products. Closing a deal here means understanding how our product works (model deployment, data flows, multi-cloud routing, and latency and throughput) and the novel legal issues it raises. This is a role for a commercially minded product lawyer who wants to sit at that intersection. You'll own enterprise contracting end to end, with a focus on our largest and most regulated customers, where legal is a key partner in the deal. Like everyone on this team, you'll also flex onto other work where you're needed. RESPONSIBILITIES Own the full lifecycle of enterprise agreements (MSAs, Order Forms, DPAs, BAAs, SLAs, security addenda, financial services addenda, NDAs) as a strong, trusted partner to Sales and GTM throughout the deal cycle - Independently lead negotiations on our largest and most complex deals, and engage directly with customer counsel, procurement, and executive stakeholders - Help GTM understand how our products map to legal terms, and explain complex concepts in plain language for customers, Sales and other internal teams - Own Baseten's positions for regulated customers in healthcare, life sciences, and financial services, partnering with Security, GRC, and AI, Privacy & Governance on operational-resilience, data-protection, and upstream commitments - Structure non-standard deals with Finance and RevOps, and help build the legal framework for GTM channels and distribution models - Build templates, playbooks, and enablement for Legal, Sales, and supporting teams, and drive the processes that help us scale - Partner with Sales on deal strategy and drive deal velocity: know which terms to hold, which to trade, and how to explain the difference to an AE, a customer's GC, or Baseten’s CLO - Stay current on AI legal and regulatory developments, and recommend changes to our positions as the product, market, and law evolve - Mentor others and help us scale the team; may assist on partnerships, M&A, and other strategic or one-off transactions REQUIREMENTS - JD and active bar membership in good standing - 8+ years of commercial / technology transactions experience, including in-house experience at an AI-native, B2B SaaS, cloud, or developer-infrastructure company - Track record negotiating complex agreements with large enterprises and regulated customers across healthcare, life sciences, financial services, retail and digital, and AI-native companies - Working knowledge of regimes common in regulated deals (HIPAA, GDPR, CCPA, DORA and security and audit commitments), and comfort discussing them directly with customers - Comfort working with technical products and translating how they work into clear legal positions - Sound judgment, including making practical recommendations when the answer isn't settled and keeping precedent consistent across a fast-growing book - Clear, direct communicator who can push back constructively without creating deal friction - A strong partner to Sales, with a desire to build enablement and processes, mentor others, and help us scale the team - Comfortable with high volume and significant autonomy in a lean legal function; knows when to own and when to escalate - A desire to become a recognized thought leader in your field NICE TO HAVE - The ability to learn, build, and master AI tooling and systems to self-serve and operate at breakneck speed, and an interest in building the framework for how Legal uses AI workflows to streamline its work - Experience with usage-based or committed-spend pricing - Experience with resale, marketplace, or gateway arrangements and pass-through end-user terms - Experience supporting international customers and cross-border deals (EMEA, APAC) BENEFITS - Competitive compensation, including meaningful equity - (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents - Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!) - Paid parental leave - Fertility and family-building stipend through Carrot - (U.S. only) Company-facilitated 401(k) - Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities. Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you. At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).

Location: Anywhere in Belgium HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. As we continue to build our Sales team locally, we are looking for several ‘full-stack’ Sales. You can call it Sales, Business development... What is important for us is the mission: help companies transition to a more personal, proactive and holistic health partner. At Alan, Sales drive deals, manage key customer relationships and help close strategic opportunities with prospects. You are directly responsible for educating prospects, providing inspiring product demonstrations, and onboarding companies’ key stakeholders as you make the transition from prospect to customer. At the same time, we expect you to understand, embrace and apply the Alan Smart & Soft selling method. This method stems from the concept that the prospect experience is an inseparable piece of the overall Alan customer experience. You are expected to make this experience pleasant, instructive and delightful by leveraging the most relevant messaging and materials (Smart) and by defining the high-touch strategy that suits best each prospect (Soft). We also expect you to look at the big picture and help us grow and improve as a company. For that, you’ll have to be real team players even beyond your role. You’ll be expected to challenge us to improve our product(s), our methods and our strategy, and get involved in other projects and initiatives relevant to growing our customer base. ⭐ SALES TEAM AT ALAN ⭐ Since we opened our Belgium market in 2020, we have experienced great momentum and traction. We’ve onboarded 1200+ companies, and delighted 90.000+ members so far. Our local team is growing (so far we went from 0 to 70+ in just over 5 years 🚀). We now want to take the market by storm and exponentially grow the business to ultimately become the market leader by 2030 in Belgium. Our sales team is the engine that drives our B to B customer reach. We want to keep that bar very high by hiring the most exceptional Sales! Being a Sales at Alan means joining a team of talented, committed and passionate sales experts. We move fast, with a lot of ownership, and are proud to tackle big problems! Do you want to get a glimpse of the team? ⬇️ Watch Titouan's video to hear his testimonial. ⭐️ YOUR MISSION ⭐️ We are looking for Business Development Representatives to help our Sales team sign more customers and help Alan become the number 1 insurer in Europe. 🚀 You will work closely with a team of Account Executives in generating new business by qualifying leads, prospecting and generating meetings with the right stakeholders of top high-growth companies ! We are already taking care of Beobank, AS Adventure, Delaware, Vandemoortele, Airbnb, Pluxee, Easi, Cowboy and +1200 other exciting customers. Many more are in pipe! Being a Business Development Representative is really the fast-track to learning the ins and outs of sales. Working in duo with our Account Executives is a real opportunity to learn from the best. You will be responsible for: - Generating meetings with prospects to achieve our company objectives: by putting a strong focus on prioritisation and a high level of outreach personalisation to land our weekly targets. - Develop outbound sales leads and respond to product inquiries, run email campaigns to generate new sales prospects & complete accurate tracking of communication with current and potential customers in our CRM. - Realise a quick lead qualification before allocating the leads to an Account Executive. - Represent our company’s products: starting with a deep and comprehensive understanding and following with consumer research to identify how our solutions meet needs. - Understand, embrace and apply the Alan Smart & Soft selling method: This method stems from the concept that the prospect experience is an inseparable piece of the overall Alan customer experience. Increasingly also take ownership of engaging with clients and closing deals ⭐ YOUR PROFILE ⭐ You will be a good fit to join the Sales team at Alan if you: - You’re passionate about sales. - Having an experience already in Sales / Sales Development Representative roles, or customer-facing role (Sales, Management consulting, Customer Success) is a plus - Are fluent in English and Dutch - Are highly organised with exceptional follow-up skills - Have empathy and are passionate about understanding and solving prospects' problems - Are able to manage influence through persuasion, negotiation, and consensus building - Have strong empathy for customers and passion for revenue and growth - Deep understanding of value drivers in recurring revenue business models - A great attitude and ability to collaborate in a team. Everything else is a plus. We care about having a diversity of experiences and backgrounds in our team. For this opportunity, we are aiming to hire within the A1-B1 level range https://alan.com/en/careers/a/salary-equity. 🙌 PERKS & BENEFITS https://alan.com/en/careers/a/salary-equity At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. Therefore, we offer: - Fair rewards. Generous equity packages complement your base salary. - Flexible Office. Amazing office space at our HQ in Paris, sponsored co-working hubs in Ghent Brussels or Antwerp or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest. - All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones. - Flexible vacation policy and flexible working hours. Organize your time as you wish. - Delightful healthcare insurance. Extremely comprehensive health insurance - 100% of the contribution covered by Alan for you and your family. - Transport. You can use your own inspiration based on the Green mobility budget (for Senior level Alaners) - Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises. - Parental leave. Extended parental leave for all new parents. IMPORTANT NOTE: WE HIRE PEOPLE NOT ROLES. After reading this job description, if you feel like you don’t have all the necessary prerequisites but that it matches where you are now or what you'd like to grow into in your next position, we encourage you to apply! Not everybody will enter our recruitment process, but all, no matter how underrepresented, should feel free to apply as it can only bring learnings or success. 🔖 Check out our About Alan https://alan.com/about and Career https://alan.com/careers pages, as well as our Medium https://medium.com/alan, blog https://blog.alan.com/ and Glassdoor page https://www.glassdoor.com/Overview/Working-at-Alan-EI_IE1696043.11,15.htm for more info.

Location: United States Workplace: remote We welcome all interested candidates to apply.  Note - internal candidates will receive priority consideration for this opportunity. About Intermedia Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE ? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER ? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Culture at Intermedia is built on teamwork and transparency.  We hold each other accountable and always have each other’s back! Are you ready to make your mark? About the Role: As a Partner Sales (Inside Sales), you will support the Partner Sales Executive (PSE) Team in reselling Intermedia’s entire suite of cloud services through our full-service partner programs, leveraging the Intermedia brand, or their own brand. As a part of Inside Partner Sales Team, you will assure accurate, efficient communications with our partners, their customers and within our own channel team. You will pro-actively partner with PSE Team and pursue revenue objectives generated from selling services through channel partners to their user base of small/medium size businesses. This role is also responsible for project management from quote to order and provide white glove service to contribute to continued growth in our partner channel. What you'll do ·       Partner with PSE West Region Team in sales opportunities and represent Intermedia during all phases from pre-sales activity to post sales account management ·       Inside Partner Sales Rep will conduct sales presentations demonstrating Intermedia’s voice and data solutions. ·       Answer calls and email requests from internal sales groups and external channel partners. ·       Assist West Region Partner Sales Executive Team in prospecting for new business and sales opportunities through the Partner Channel. ·       Inside Partner Sales Executive will participate in sales and technology training. ·       Responsible for providing quotes, fulfilling orders, reviewing orders online and confirm with channel partner prior to order entry and follow up within Partner Base. ·       Provide partners and customers with the highest standard of customer service through the sales cycle. ·       Partner with internal departments within Intermedia to ensure successful pre and post-sale experience for both the Partner and the customer, including, but not limited to Partner Concierge Desk, Carrier Relations, Tech Support, Customer Service and Onboarding. What you'll bring to the role ·       3+ plus years of experience in Channel Sales, Customer Success, Sales Support Specialist, or outside sales and/or account management ·       You will have a demonstrated track record of success in one or more of the following areas: sales, partner-led sales and executive relationship building. ·       Have a strong grasp of solution and value-based selling, preferably from experience they garnered working in the enterprise business applications space. ·       Superior oral/written communication and listening skills are also a must, given the diverse role types this individual must engage with on a daily basis. ·       Strong teamwork skills are also required to successfully work in what is a highly matrixed environment. ·       Bachelors degree highly preferred ·       Ability to travel up to 25% Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location: Portugal Workplace: remote About the Role We are looking for a Proudct Designer– Integrations  Flow Studio to help define the next generation of intelligent experiences across Intermedia's products. In this role, you will design experiences that make artificial intelligence useful, intuitive, trustworthy, and approachable for business users. You will work at the intersection of UX strategy, interaction design, generative AI, conversational experiences, and enterprise software , turning sophisticated AI capabilities into simple experiences that solve real customer problems. You will partner closely with Product Managers, Product Owners, AI/ML teams, Engineering, Research, and other designers throughout the complete product lifecycle—from customer and market research through concepts, prototyping, development, launch, and post-launch analysis. This is not simply a role for adding AI features to existing interfaces. You will help define how users interact with AI across our products , including copilots, assistants, conversational interfaces, recommendations, summarization, intelligent automation, and agentic experiences. Key Responsibilities Responsibilities AI Experience Design Design intuitive user experiences for AI-powered capabilities across web, desktop, mobile, and administrative interfaces. Explore new interaction models for generative AI, including conversational interfaces, copilots, AI assistants, intelligent recommendations, content generation, summarization, and AI-driven workflow automation. Design experiences for emerging agentic AI capabilities where AI systems can reason, recommend actions, execute tasks, and coordinate multi-step workflows on behalf of users. Translate complex AI functionality into simple, understandable interactions appropriate for everyday business users. Determine when AI should proactively assist users versus when users should explicitly initiate or control AI functionality. Design effective patterns for prompts, suggestions, generated content, AI actions, confirmations, feedback, and human intervention. Create experiences that communicate what an AI system is doing, why it made a recommendation, and what actions it has taken or intends to take. UX & Product Design Own design initiatives from discovery and concept development through prototyping, implementation, launch, and post-launch optimization. Conduct user research, usability studies, interviews, competitive analysis, and workflow analysis to understand customer needs and behaviors. Translate customer problems and product requirements into user journeys, workflows, wireframes, prototypes, and high-fidelity designs. Develop and validate design hypotheses through rapid prototyping and user testing. Identify opportunities to simplify complex workflows through thoughtful UX and intelligent automation. Use qualitative and quantitative data to evaluate experiences and recommend improvements. Work closely with Product Management to ensure designs address meaningful customer problems and measurable business outcomes. AI Trust & Responsible Design Design AI experiences that establish appropriate levels of trust, transparency, and user control . Clearly distinguish AI-generated information and actions where appropriate. Design graceful experiences for uncertainty, incomplete information, errors, hallucinations, and situations where the AI cannot confidently complete a request. Create effective confirmation, undo, escalation, and human-in-the-loop patterns for AI-driven actions. Design feedback mechanisms that allow users to evaluate, correct, or improve AI-generated results. Partner with Product, Engineering, Security, Privacy, and Legal teams to incorporate responsible AI principles into the user experience. Help establish UX guidelines for consistent and responsible use of AI throughout Intermedia products. Design Systems Contribute to and evolve Intermedia's design system to support AI-powered experiences. Define reusable patterns and components for conversational interfaces, AI recommendations, generated content, AI actions, status indicators, feedback mechanisms, and agentic workflows. Ensure new AI capabilities integrate naturally with established product experiences rather than feeling like disconnected features. Maintain consistency across products while identifying where emerging AI interactions require new design paradigms. Partner with designers and developers to ensure design-system components are practical, scalable, accessible, and consistently implemented. Collaboration & Leadership Partner closely with Product Managers, Product Owners, AI/ML engineers, software engineers, architects, researchers, and other designers. Facilitate design workshops and collaborative discovery sessions to explore customer problems and AI opportunities. Clearly communicate design rationale, research findings, user needs, and tradeoffs to technical and non-technical stakeholders. Challenge assumptions and advocate for customer-centered solutions when technology or implementation considerations begin driving the experience. Provide design leadership and mentorship to other designers and help raise the overall quality of UX across the organization. Collaborate effectively across multiple teams and product areas to create coherent end-to-end customer experiences. Stay current with emerging AI technologies, interaction patterns, and design practices and translate relevant developments into practical product experiences. Our Expectations 5+ years of professional UI/UX, Product Design, or Interaction Design experience, ideally designing complex SaaS or enterprise software. A strong portfolio demonstrating end-to-end product design, complex workflows, interaction design, and thoughtful problem solving. Excellent knowledge of usability, UX/UI, interaction design, information architecture, accessibility, and human factors principles. Strong ability to analyze complex requirements and turn them into simple, elegant solutions. Experience conducting or participating in user research and usability testing. Strong proficiency with Figma , prototyping tools, and modern design-system practices. Experience working closely with Product Management and Engineering in an Agile software-development environment. Strong communication, presentation, collaboration, and stakeholder-management skills. Ability to work effectively with ambiguity and rapidly evolving requirements. Strong attention to detail while maintaining an understanding of the broader product and customer experience. AI Experience & Knowledge We don't expect you to be an AI engineer, but we do expect curiosity and practical fluency with modern AI technologies. The ideal candidate has: Experience designing products or features powered by generative AI, machine learning, or intelligent automation. Understanding of large language models (LLMs) and the opportunities and limitations they introduce into product experiences. Familiarity with conversational UX and natural-language interfaces. Understanding of concepts such as prompts, context, AI-generated content, confidence and uncertainty, hallucinations, and AI feedback loops. Familiarity with AI agents and emerging patterns for designing systems that can perform multi-step actions on behalf of users. Experience thinking through trust, transparency, explainability, privacy, and user control in AI experiences. A strong interest in experimenting with new AI tools and interaction models. Advantages Experience designing enterprise communications, collaboration, contact center, productivity, or workflow-automation products. Experience designing AI copilots, assistants, conversational interfaces, or agentic workflows. Experience developing or contributing to large-scale design systems. Experience with voice and multimodal interfaces. Understanding of accessibility standards and inclusive design. Familiarity with HTML/CSS and the technical constraints of modern web applications. Experience using AI-assisted design and prototyping tools. Experience working with globally distributed Product and Engineering teams. What Success Looks Like As a Senior UI/UX Designer – AI, you will help ensure that AI at Intermedia is not simply powerful technology—it is a valuable and trusted customer experience . Success means: Customers immediately understand how AI can help them. Complex AI capabilities feel simple and natural to use. Users remain informed and in control when AI recommends or takes actions. AI features integrate seamlessly into existing customer workflows. Common AI interaction patterns become consistent across Intermedia products. Research and customer feedback meaningfully influence AI product decisions. Product and Engineering teams view Design as a strategic partner in determining what AI experiences should be built , not simply how they should look. Ultimately, you will help establish the design language and interaction principles that shape how customers experience AI across Intermedia's portfolio.

Location: United Kingdom Workplace: remote About Intermedia Are you looking for a company where YOUR VOICE is heard? Where can you MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back! While primarily remote , this role requires occasional visits to the Bristol office or London. Are you ready to make your mark? About the Role In this role, you will design and build the backend services and capabilities that enable users to create, configure, test and deploy. You will work closely with frontend engineers, AI/ML engineers, product managers, UX designers, and platform teams to bring Agent Studio capabilities from concept through production. You will develop the services behind agent configuration, orchestration, integrations, testing, deployment, and lifecycle management while ensuring the platform meets enterprise expectations for performance, reliability, security, and scalability. This is a great opportunity for an experienced backend engineer who enjoys solving complex technical problems, building extensible products, and creating intuitive ways for users. What You Will Be Doing • Design, develop, test, and maintain scalable backend services and APIs • Build capabilities that enable users to create, configure, test and deploy. • Build APIs and service interfaces that enable intuitive user experiences and reliable interaction between frontend and backend services. • Develop mechanisms for managing configurations, versions, state, context, tools, permissions, and other runtime components. • Build services that enable to securely interact with Intermedia products, enterprise applications, APIs, data sources, and external services. • Collaborate closely with frontend engineers and UX teams to translate complex capabilities into intuitive product experiences. • Work with product managers to translate customer needs and requirements into scalable technical solutions. • Contribute to technical design decisions for agent orchestration, configuration management, workflow execution, integrations, and supporting backend services. • Build capabilities that allow users to test, evaluate, troubleshoot, and refine before and after deployment. • Develop reliable mechanisms for handling execution, errors, retries, timeouts, and other runtime conditions. • Design appropriate controls for authentication, authorization, permissions, and secure access to tools, models, services, and data. • Design for scalability, reliability, performance, observability, and fault tolerance across services. • Write high-quality, readable, testable code that follows established engineering standards and best practices. • Participate in code and design reviews and contribute to strong engineering and quality practices across the team. • Troubleshoot and resolve complex issues across backend services, workflows and integrations. • Build monitoring, logging, testing, and observability into production services to support reliable agent execution and product operations. • Collaborate with DevOps, and infrastructure teams to support reliable deployment and operation. • Stay current with emerging technologies and engineering approaches related backend engineering, and distributed systems. • Participate in continuous improvement initiatives that enhance product quality, reliability, developer productivity, and engineering efficiency. What You Will Bring to the Role Bachelor's degree in Computer Science, Software Engineering, or a related technical field, or equivalent practical experience. • 4–7 years of professional software engineering experience, with demonstrated experience developing backend applications and services. • Strong proficiency in one or more backend programming languages and associated frameworks. • Experience designing and developing RESTful APIs, microservices, or other serviceoriented applications. • Solid understanding of software design principles, data structures, algorithms, and distributed systems concepts. • Experience working with relational and/or NoSQL databases. • Experience building and supporting scalable, reliable production applications. • Experience integrating applications with internal and external APIs, services, and data sources. • Experience designing backend services that support complex, interactive product experiences. • Working knowledge of cloud platforms such as AWS or Azure and cloud-native application architectures. • Familiarity with automated testing, CI/CD, source control, and modern software development practices. • Understanding of monitoring, logging, observability, and production support practices. • Strong problem-solving skills and the ability to independently investigate and resolve complex technical issues. • Ability to work effectively in an environment where technologies, product requirements, and technical approaches are evolving rapidly. • Strong communication and collaboration skills with the ability to work effectively across backend, frontend, AI/ML, Product, UX, and platform teams. • Working understanding of Agile development methodologies and frameworks. Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location: Portugal Workplace: remote Senior Product Owner – AI & Data Are you passionate about using the power of communication data to create intelligent, intuitive AI experiences? Do you thrive on turning ambitious product concepts into clear, deliverable requirements and then driving multiple teams to ship them? If so, Intermedia’s AI & Data Product Management team is seeking an execution-driven Senior Product Owner to help deliver the next generation of AI-powered capabilities across our UCaaS and CCaaS products. This is a senior execution role for someone who has outgrown owning a single backlog and is ready to lead delivery across several teams, coordinate releases end to end, and set the standard for how we turn strategy into shipped product. About Intermedia Intermedia is a leading provider of cloud-based communication and collaboration solutions, empowering over 140,000 businesses and 7,500 partners with UCaaS, CCaaS, and productivity tools. We’re committed to delivering secure, easy-to-use solutions, backed by industry-leading reliability and support. Our AI & Data team is at the forefront of innovation, leveraging the wealth of communication data generated across our platforms to develop intelligent tools and insights that drive customer success. We believe in a collaborative, hands-on approach where every team member contributes their unique skills to create products that truly make a difference. We are a roll-up-your-sleeves-and-get-into-the-details product management team where, irrespective of your position, you can contribute your skills and energies to help improve our products. About the Role As a Senior Product Owner on the AI & Data team, you will own day-to-day execution across multiple development teams, translating product initiatives into detailed, actionable requirements and ensuring they are delivered with quality and predictability. You will partner closely with product managers, engineering, UX, QA, and project management to keep complex, interdependent work moving, and you will coordinate releases from planning through launch. Your focus will be on AI-driven experiences, requiring strong analytical skills, exceptional communication, and the ability to break down complex ideas into clear, structured stories. You will work with globally distributed teams, making effective asynchronous communication essential. As a senior member of the team you will also help set execution standards and mentor other product owners. Responsibilities •        Serve as the Senior Product Owner across multiple development teams, driving day-to-day execution and removing blockers. •        Prioritize and maintain clear, structured backlogs aligned with product goals and stakeholder needs. •        Lead Agile ceremonies including sprint planning, refinement, daily stand-ups, demos, and retrospectives. •        Collaborate with product managers and cross-functional partners to understand business needs and convert them into explicit, detailed requirements. •        Develop user stories, acceptance criteria, use cases, and workflow diagrams/UML models for development teams. •        Work with UI/UX teams to coordinate prototypes and design assets. •        Contribute to roadmap planning with execution-level insight on capacity, sequencing, feasibility, and risk. •        Plan and coordinate releases across engineering, QA, operations, and customer-facing teams, communicating progress, risks, and timelines to stakeholders. •        Lead cross-team efforts spanning multiple Intermedia products or systems, aligning dependencies and expectations. •        Mentor and support other product owners, helping raise the quality and consistency of execution across the team. Requirements •        Comfortable driving delivery of AI features — you don’t need to build models, but you can turn AI capabilities into clear, buildable stories with engineering. •        4+ years of experience as a Product Owner, Project Manager, Business Analyst, or similar role in software development, including experience coordinating delivery across multiple teams. •        Excellent organizational skills with the ability to manage multiple priorities, dependencies, and deadlines. •        Strong analytical mindset, capable of processing complex information and producing clear, structured requirements. •        Excellent presentation and communication skills, with the ability to facilitate productive discussions and align diverse teams. •        Strong technical aptitude and problem-solving ability. •        Deep experience working with Scrum or other Agile frameworks. •        Proven release and delivery coordination experience across cross-functional teams. •        Bachelor’s degree in Computer Science or a related field, or equivalent professional experience. •        Upper-intermediate or higher English proficiency, with strong asynchronous communication skills. Would Be a Plus •        Experience coordinating delivery across multiple Scrum teams at once. •        Product Ownership or Agile certifications (CSPO, PSPO, SAFe, PMP). •        Experience owning cross-product release trains or complex, interdependent releases. •        Technical background or prior hands-on engineering experience. Why Join Us You will play a critical role in delivering intuitive, AI-powered experiences that help customers work smarter and more efficiently. You’ll lead a passionate, cross-functional team committed to high-quality execution and meaningful product impact. If you’re ready to drive delivery, raise the bar, and help shape the next wave of AI-driven communication, we’d love to hear from you. - -

Location: Portugal Workplace: onsite About the Role We are looking for a Senior UI/UX Designer – Portals to help define the next generation of intelligent experiences across Intermedia's products. In this role, you will design experiences that make artificial intelligence useful, intuitive, trustworthy, and approachable for business users. You will work at the intersection of UX strategy, interaction design, generative AI, conversational experiences, and enterprise software , turning sophisticated AI capabilities into simple experiences that solve real customer problems. You will partner closely with Product Managers, Product Owners, AI/ML teams, Engineering, Research, and other designers throughout the complete product lifecycle—from customer and market research through concepts, prototyping, development, launch, and post-launch analysis. This is not simply a role for adding AI features to existing interfaces. You will help define how users interact with AI across our products , including copilots, assistants, conversational interfaces, recommendations, summarization, intelligent automation, and agentic experiences. Key Responsibilities AI Experience Design Design intuitive user experiences for AI-powered capabilities across web, desktop, mobile, and administrative interfaces. Explore new interaction models for generative AI, including conversational interfaces, copilots, AI assistants, intelligent recommendations, content generation, summarization, and AI-driven workflow automation. Design experiences for emerging agentic AI capabilities where AI systems can reason, recommend actions, execute tasks, and coordinate multi-step workflows on behalf of users. Translate complex AI functionality into simple, understandable interactions appropriate for everyday business users. Determine when AI should proactively assist users versus when users should explicitly initiate or control AI functionality. Design effective patterns for prompts, suggestions, generated content, AI actions, confirmations, feedback, and human intervention. Create experiences that communicate what an AI system is doing, why it made a recommendation, and what actions it has taken or intends to take. UX & Product Design Own design initiatives from discovery and concept development through prototyping, implementation, launch, and post-launch optimization. Conduct user research, usability studies, interviews, competitive analysis, and workflow analysis to understand customer needs and behaviors. Translate customer problems and product requirements into user journeys, workflows, wireframes, prototypes, and high-fidelity designs. Develop and validate design hypotheses through rapid prototyping and user testing. Identify opportunities to simplify complex workflows through thoughtful UX and intelligent automation. Use qualitative and quantitative data to evaluate experiences and recommend improvements. Work closely with Product Management to ensure designs address meaningful customer problems and measurable business outcomes. AI Trust & Responsible Design Design AI experiences that establish appropriate levels of trust, transparency, and user control . Clearly distinguish AI-generated information and actions where appropriate. Design graceful experiences for uncertainty, incomplete information, errors, hallucinations, and situations where the AI cannot confidently complete a request. Create effective confirmation, undo, escalation, and human-in-the-loop patterns for AI-driven actions. Design feedback mechanisms that allow users to evaluate, correct, or improve AI-generated results. Partner with Product, Engineering, Security, Privacy, and Legal teams to incorporate responsible AI principles into the user experience. Help establish UX guidelines for consistent and responsible use of AI throughout Intermedia products. Design Systems Contribute to and evolve Intermedia's design system to support AI-powered experiences. Define reusable patterns and components for conversational interfaces, AI recommendations, generated content, AI actions, status indicators, feedback mechanisms, and agentic workflows. Ensure new AI capabilities integrate naturally with established product experiences rather than feeling like disconnected features. Maintain consistency across products while identifying where emerging AI interactions require new design paradigms. Partner with designers and developers to ensure design-system components are practical, scalable, accessible, and consistently implemented. Collaboration & Leadership Partner closely with Product Managers, Product Owners, AI/ML engineers, software engineers, architects, researchers, and other designers. Facilitate design workshops and collaborative discovery sessions to explore customer problems and AI opportunities. Clearly communicate design rationale, research findings, user needs, and tradeoffs to technical and non-technical stakeholders. Challenge assumptions and advocate for customer-centered solutions when technology or implementation considerations begin driving the experience. Provide design leadership and mentorship to other designers and help raise the overall quality of UX across the organization. Collaborate effectively across multiple teams and product areas to create coherent end-to-end customer experiences. Stay current with emerging AI technologies, interaction patterns, and design practices and translate relevant developments into practical product experiences. Our Expectations 5+ years of professional UI/UX, Product Design, or Interaction Design experience, ideally designing complex SaaS or enterprise software. A strong portfolio demonstrating end-to-end product design, complex workflows, interaction design, and thoughtful problem solving. Excellent knowledge of usability, UX/UI, interaction design, information architecture, accessibility, and human factors principles. Strong ability to analyze complex requirements and turn them into simple, elegant solutions. Experience conducting or participating in user research and usability testing. Strong proficiency with Figma , prototyping tools, and modern design-system practices. Experience working closely with Product Management and Engineering in an Agile software-development environment. Strong communication, presentation, collaboration, and stakeholder-management skills. Ability to work effectively with ambiguity and rapidly evolving requirements. Strong attention to detail while maintaining an understanding of the broader product and customer experience. AI Experience & Knowledge We don't expect you to be an AI engineer, but we do expect curiosity and practical fluency with modern AI technologies. The ideal candidate has: Experience designing products or features powered by generative AI, machine learning, or intelligent automation. Understanding of large language models (LLMs) and the opportunities and limitations they introduce into product experiences. Familiarity with conversational UX and natural-language interfaces. Understanding of concepts such as prompts, context, AI-generated content, confidence and uncertainty, hallucinations, and AI feedback loops. Familiarity with AI agents and emerging patterns for designing systems that can perform multi-step actions on behalf of users. Experience thinking through trust, transparency, explainability, privacy, and user control in AI experiences. A strong interest in experimenting with new AI tools and interaction models. Advantages Experience designing enterprise communications, collaboration, contact center, productivity, or workflow-automation products. Experience designing AI copilots, assistants, conversational interfaces, or agentic workflows. Experience developing or contributing to large-scale design systems. Experience with voice and multimodal interfaces. Understanding of accessibility standards and inclusive design. Familiarity with HTML/CSS and the technical constraints of modern web applications. Experience using AI-assisted design and prototyping tools. Experience working with globally distributed Product and Engineering teams. What Success Looks Like As a Senior UI/UX Designer – AI, you will help ensure that AI at Intermedia is not simply powerful technology—it is a valuable and trusted customer experience . Success means: Customers immediately understand how AI can help them. Complex AI capabilities feel simple and natural to use. Users remain informed and in control when AI recommends or takes actions. AI features integrate seamlessly into existing customer workflows. Common AI interaction patterns become consistent across Intermedia products. Research and customer feedback meaningfully influence AI product decisions. Product and Engineering teams view Design as a strategic partner in determining what AI experiences should be built , not simply how they should look. Ultimately, you will help establish the design language and interaction principles that shape how customers experience AI across Intermedia's portfolio.

Location: United States Workplace: remote Launch Manager – AI Are you highly organized, proactive, and energized by bringing people together to deliver a shared goal? Do you thrive on turning a complex, multi-team effort into a clear plan and driving it to a successful outcome? If so, Intermedia’s Data & AI Product Management team is seeking a Launch Manager to own the go-to-market launch of our next generation of AI products – one of the most visible and cross-functional roles on the team. This role sits at the center of how Intermedia brings its AI products to market. You will coordinate launches end to end, align stakeholders across the business, and work directly with senior leadership to keep them informed and confident that each launch is on track. It is an exceptional opportunity for someone who wants to build a broad understanding of the business and develop real visibility with our leaders. About Intermedia Intermedia is a leading provider of cloud-based communication and collaboration solutions, empowering over 140,000 businesses and 7,500 partners with UCaaS, CCaaS, and productivity tools. We’re committed to delivering secure, easy-to-use solutions, backed by industry-leading reliability and support. Our AI & Data team is at the forefront of innovation, leveraging the wealth of communication data generated across our platforms to develop intelligent tools and insights that drive customer success. We believe in a collaborative, hands-on approach where every team member contributes their unique skills to create products that truly make a difference. We are a roll-up-your-sleeves-and-get-into-the-details product management team where, irrespective of your position, you can contribute your skills and energies to help improve our products. About the Role As Launch Manager, you will own the planning and coordination of AI product launches across our AI groups. You will build and maintain the launch plans – the timelines, owners, and lead times that define what needs to happen, who is responsible, and by when – and keep a large and varied set of stakeholders aligned and on track. You will develop a strong working understanding of the products so you can give clear, well-structured direction, and you will keep senior leadership informed on launch status, risks, and dates. This is a highly cross-functional role in which your impact comes through communication, organization, and consistent follow-through. You will be proactive in keeping commitments on track, following up with stakeholders diplomatically and in a way that strengthens working relationships. What this role is not: this is not an engineering project management role. You will not be coordinating engineering teams against a development plan or managing inter-team technical dependencies and delivery timelines. Your focus is the launch and the stakeholders around it – ensuring the business is ready, aligned, and set up for a successful release. What success looks like in your first 6 months You know the landscape. You understand our AI products well enough to explain them to any audience, and you know who owns what across marketing, sales, support, training, solution architects, and docs. The launch calendar is yours. There’s a single, up-to-date view of what’s launching when — with owners, dependencies, and lead times — and people rely on it. You’ve run a launch. You’ve coordinated at least one launch end-to-end, keeping every workstream aligned and on schedule through to a clean release. A cadence is in place. A regular check-in and communication rhythm exists, so stakeholders always know what they need to do and by when. Leadership trusts your read. You give execs a concise, accurate picture of launch status and risks — and they come to you for it. Working with Senior Leadership Launch readiness is a topic our executives care about, and you will be their trusted point of contact for it. You will report launch status directly to senior leadership, present timelines and readiness in leadership forums, and give our executives the clear, concise picture they need to make decisions. This is a rare opportunity early in a career to work alongside leaders across the company, build genuine relationships with the executive team, and be recognized as the person who makes launches happen – visibility that can open significant doors for your future at Intermedia. Key Responsibilities Own and maintain launch plans for AI products – project plans and spreadsheets capturing timelines, owners, dependencies, and required lead times for each task. Map the stakeholders involved in each launch and run a clear communication cadence so everyone knows what they need to do and by when. Track go-to-market readiness across the business – marketing, sales, support, training, solution architects, documentation, and more – and keep it all moving toward the launch date. Provide clear, well-organized direction to stakeholders and follow up proactively and diplomatically to keep commitments on track. Report launch status, risks, and delivery dates to senior leadership, and present readiness in leadership forums. Coordinate usability testing and customer feedback sessions by connecting product teams with customers, solution architects, and other stakeholders, and organizing the logistics. Run launch checklists, go/no-go reviews, and post-launch retrospectives to continuously improve how we launch. Build a strong working understanding of the products so you can communicate credibly with any audience, from engineers to executives. Requirements Enough familiarity with AI products to explain them credibly to any audience; deep technical or model-building knowledge is not required. 1–2 years of experience in a role that rewards strong organization and coordination – for example project or program coordination, product ownership, business operations, launch or event management, an internship, or a similar cross-functional role. We’re open to high-potential candidates early in their careers. A track record of keeping multiple workstreams, owners, and deadlines on track at once, with excellent attention to detail. Excellent written and verbal communication, with the ability to tailor a message to any audience, from individual contributors to senior executives. Strong interpersonal skills and a collaborative, outgoing style; you build trust quickly and enjoy working across teams. A proactive, self-starting mindset – you take ownership, anticipate what is needed, and follow through without being asked. Confidence and professionalism when engaging and presenting to senior stakeholders. Comfort working with globally distributed teams, with strong asynchronous communication skills. Upper-intermediate or higher English proficiency. Bachelor’s degree or equivalent professional experience. Would Be a Plus Exposure to go-to-market, product marketing, or launch/event coordination (including internships or university projects). Experience with planning and collaboration tools (e.g. Smartsheet, Jira, Asana, Monday). Familiarity with UCaaS/CCaaS or other SaaS products. Familiarity with modern AI concepts or products. Why Join Us This is a high-visibility role at the heart of how Intermedia brings its AI products to market. You will work with colleagues in nearly every part of the company and partner directly with senior leadership, building relationships and credibility with our executive team. It is a genuine springboard: you will gain a broad understanding of how the business fits together, develop a wide internal network, and make a visible, measurable impact on the success of every launch. If you are organized, proactive, and motivated by delivering results through people, we’d love to hear from you.

Location: Portugal Workplace: remote About the Role We are looking for a Senior UI/UX Designer – AI to help define the next generation of intelligent experiences across Intermedia's products. In this role, you will design experiences that make artificial intelligence useful, intuitive, trustworthy, and approachable for business users. You will work at the intersection of UX strategy, interaction design, generative AI, conversational experiences, and enterprise software , turning sophisticated AI capabilities into simple experiences that solve real customer problems. You will partner closely with Product Managers, Product Owners, AI/ML teams, Engineering, Research, and other designers throughout the complete product lifecycle—from customer and market research through concepts, prototyping, development, launch, and post-launch analysis. This is not simply a role for adding AI features to existing interfaces. You will help define how users interact with AI across our products , including copilots, assistants, conversational interfaces, recommendations, summarization, intelligent automation, and agentic experiences. Key Responsibilities AI Experience Design Design intuitive user experiences for AI-powered capabilities across web, desktop, mobile, and administrative interfaces. Explore new interaction models for generative AI, including conversational interfaces, copilots, AI assistants, intelligent recommendations, content generation, summarization, and AI-driven workflow automation. Design experiences for emerging agentic AI capabilities where AI systems can reason, recommend actions, execute tasks, and coordinate multi-step workflows on behalf of users. Translate complex AI functionality into simple, understandable interactions appropriate for everyday business users. Determine when AI should proactively assist users versus when users should explicitly initiate or control AI functionality. Design effective patterns for prompts, suggestions, generated content, AI actions, confirmations, feedback, and human intervention. Create experiences that communicate what an AI system is doing, why it made a recommendation, and what actions it has taken or intends to take. UX & Product Design Own design initiatives from discovery and concept development through prototyping, implementation, launch, and post-launch optimization. Conduct user research, usability studies, interviews, competitive analysis, and workflow analysis to understand customer needs and behaviors. Translate customer problems and product requirements into user journeys, workflows, wireframes, prototypes, and high-fidelity designs. Develop and validate design hypotheses through rapid prototyping and user testing. Identify opportunities to simplify complex workflows through thoughtful UX and intelligent automation. Use qualitative and quantitative data to evaluate experiences and recommend improvements. Work closely with Product Management to ensure designs address meaningful customer problems and measurable business outcomes. AI Trust & Responsible Design Design AI experiences that establish appropriate levels of trust, transparency, and user control . Clearly distinguish AI-generated information and actions where appropriate. Design graceful experiences for uncertainty, incomplete information, errors, hallucinations, and situations where the AI cannot confidently complete a request. Create effective confirmation, undo, escalation, and human-in-the-loop patterns for AI-driven actions. Design feedback mechanisms that allow users to evaluate, correct, or improve AI-generated results. Partner with Product, Engineering, Security, Privacy, and Legal teams to incorporate responsible AI principles into the user experience. Help establish UX guidelines for consistent and responsible use of AI throughout Intermedia products. Design Systems Contribute to and evolve Intermedia's design system to support AI-powered experiences. Define reusable patterns and components for conversational interfaces, AI recommendations, generated content, AI actions, status indicators, feedback mechanisms, and agentic workflows. Ensure new AI capabilities integrate naturally with established product experiences rather than feeling like disconnected features. Maintain consistency across products while identifying where emerging AI interactions require new design paradigms. Partner with designers and developers to ensure design-system components are practical, scalable, accessible, and consistently implemented. Collaboration & Leadership Partner closely with Product Managers, Product Owners, AI/ML engineers, software engineers, architects, researchers, and other designers. Facilitate design workshops and collaborative discovery sessions to explore customer problems and AI opportunities. Clearly communicate design rationale, research findings, user needs, and tradeoffs to technical and non-technical stakeholders. Challenge assumptions and advocate for customer-centered solutions when technology or implementation considerations begin driving the experience. Provide design leadership and mentorship to other designers and help raise the overall quality of UX across the organization. Collaborate effectively across multiple teams and product areas to create coherent end-to-end customer experiences. Stay current with emerging AI technologies, interaction patterns, and design practices and translate relevant developments into practical product experiences. Our Expectations 5+ years of professional UI/UX, Product Design, or Interaction Design experience, ideally designing complex SaaS or enterprise software. A strong portfolio demonstrating end-to-end product design, complex workflows, interaction design, and thoughtful problem solving. Excellent knowledge of usability, UX/UI, interaction design, information architecture, accessibility, and human factors principles. Strong ability to analyze complex requirements and turn them into simple, elegant solutions. Experience conducting or participating in user research and usability testing. Strong proficiency with Figma , prototyping tools, and modern design-system practices. Experience working closely with Product Management and Engineering in an Agile software-development environment. Strong communication, presentation, collaboration, and stakeholder-management skills. Ability to work effectively with ambiguity and rapidly evolving requirements. Strong attention to detail while maintaining an understanding of the broader product and customer experience. AI Experience & Knowledge We don't expect you to be an AI engineer, but we do expect curiosity and practical fluency with modern AI technologies. The ideal candidate has: Experience designing products or features powered by generative AI, machine learning, or intelligent automation. Understanding of large language models (LLMs) and the opportunities and limitations they introduce into product experiences. Familiarity with conversational UX and natural-language interfaces. Understanding of concepts such as prompts, context, AI-generated content, confidence and uncertainty, hallucinations, and AI feedback loops. Familiarity with AI agents and emerging patterns for designing systems that can perform multi-step actions on behalf of users. Experience thinking through trust, transparency, explainability, privacy, and user control in AI experiences. A strong interest in experimenting with new AI tools and interaction models. Advantages Experience designing enterprise communications, collaboration, contact center, productivity, or workflow-automation products. Experience designing AI copilots, assistants, conversational interfaces, or agentic workflows. Experience developing or contributing to large-scale design systems. Experience with voice and multimodal interfaces. Understanding of accessibility standards and inclusive design. Familiarity with HTML/CSS and the technical constraints of modern web applications. Experience using AI-assisted design and prototyping tools. Experience working with globally distributed Product and Engineering teams. What Success Looks Like As a Senior UI/UX Designer – AI, you will help ensure that AI at Intermedia is not simply powerful technology—it is a valuable and trusted customer experience . Success means: Customers immediately understand how AI can help them. Complex AI capabilities feel simple and natural to use. Users remain informed and in control when AI recommends or takes actions. AI features integrate seamlessly into existing customer workflows. Common AI interaction patterns become consistent across Intermedia products. Research and customer feedback meaningfully influence AI product decisions. Product and Engineering teams view Design as a strategic partner in determining what AI experiences should be built , not simply how they should look. Ultimately, you will help establish the design language and interaction principles that shape how customers experience AI across Intermedia's portfolio.

Location: Portugal Workplace: remote UI/UX Designer 2 – AI About the Role We are looking for a Senior UI/UX Designer – AI to help define the next generation of intelligent experiences across Intermedia's products. In this role, you will design experiences that make artificial intelligence useful, intuitive, trustworthy, and approachable for business users. You will work at the intersection of UX strategy, interaction design, generative AI, conversational experiences, and enterprise software , turning sophisticated AI capabilities into simple experiences that solve real customer problems. You will partner closely with Product Managers, Product Owners, AI/ML teams, Engineering, Research, and other designers throughout the complete product lifecycle—from customer and market research through concepts, prototyping, development, launch, and post-launch analysis. This is not simply a role for adding AI features to existing interfaces. You will help define how users interact with AI across our products , including copilots, assistants, conversational interfaces, recommendations, summarization, intelligent automation, and agentic experiences. Responsibilities AI Experience Design Design intuitive user experiences for AI-powered capabilities across web, desktop, mobile, and administrative interfaces. Explore new interaction models for generative AI, including conversational interfaces, copilots, AI assistants, intelligent recommendations, content generation, summarization, and AI-driven workflow automation. Design experiences for emerging agentic AI capabilities where AI systems can reason, recommend actions, execute tasks, and coordinate multi-step workflows on behalf of users. Translate complex AI functionality into simple, understandable interactions appropriate for everyday business users. Determine when AI should proactively assist users versus when users should explicitly initiate or control AI functionality. Design effective patterns for prompts, suggestions, generated content, AI actions, confirmations, feedback, and human intervention. Create experiences that communicate what an AI system is doing, why it made a recommendation, and what actions it has taken or intends to take. UX & Product Design Own design initiatives from discovery and concept development through prototyping, implementation, launch, and post-launch optimization. Conduct user research, usability studies, interviews, competitive analysis, and workflow analysis to understand customer needs and behaviors. Translate customer problems and product requirements into user journeys, workflows, wireframes, prototypes, and high-fidelity designs. Develop and validate design hypotheses through rapid prototyping and user testing. Identify opportunities to simplify complex workflows through thoughtful UX and intelligent automation. Use qualitative and quantitative data to evaluate experiences and recommend improvements. Work closely with Product Management to ensure designs address meaningful customer problems and measurable business outcomes. AI Trust & Responsible Design Design AI experiences that establish appropriate levels of trust, transparency, and user control . Clearly distinguish AI-generated information and actions where appropriate. Design graceful experiences for uncertainty, incomplete information, errors, hallucinations, and situations where the AI cannot confidently complete a request. Create effective confirmation, undo, escalation, and human-in-the-loop patterns for AI-driven actions. Design feedback mechanisms that allow users to evaluate, correct, or improve AI-generated results. Partner with Product, Engineering, Security, Privacy, and Legal teams to incorporate responsible AI principles into the user experience. Help establish UX guidelines for consistent and responsible use of AI throughout Intermedia products. Design Systems Contribute to and evolve Intermedia's design system to support AI-powered experiences. Define reusable patterns and components for conversational interfaces, AI recommendations, generated content, AI actions, status indicators, feedback mechanisms, and agentic workflows. Ensure new AI capabilities integrate naturally with established product experiences rather than feeling like disconnected features. Maintain consistency across products while identifying where emerging AI interactions require new design paradigms. Partner with designers and developers to ensure design-system components are practical, scalable, accessible, and consistently implemented. Collaboration & Leadership Partner closely with Product Managers, Product Owners, AI/ML engineers, software engineers, architects, researchers, and other designers. Facilitate design workshops and collaborative discovery sessions to explore customer problems and AI opportunities. Clearly communicate design rationale, research findings, user needs, and tradeoffs to technical and non-technical stakeholders. Challenge assumptions and advocate for customer-centered solutions when technology or implementation considerations begin driving the experience. Provide design leadership and mentorship to other designers and help raise the overall quality of UX across the organization. Collaborate effectively across multiple teams and product areas to create coherent end-to-end customer experiences. Stay current with emerging AI technologies, interaction patterns, and design practices and translate relevant developments into practical product experiences. Our Expectations 5+ years of professional UI/UX, Product Design, or Interaction Design experience, ideally designing complex SaaS or enterprise software. A strong portfolio demonstrating end-to-end product design, complex workflows, interaction design, and thoughtful problem solving. Excellent knowledge of usability, UX/UI, interaction design, information architecture, accessibility, and human factors principles. Strong ability to analyze complex requirements and turn them into simple, elegant solutions. Experience conducting or participating in user research and usability testing. Strong proficiency with Figma , prototyping tools, and modern design-system practices. Experience working closely with Product Management and Engineering in an Agile software-development environment. Strong communication, presentation, collaboration, and stakeholder-management skills. Ability to work effectively with ambiguity and rapidly evolving requirements. Strong attention to detail while maintaining an understanding of the broader product and customer experience. AI Experience & Knowledge We don't expect you to be an AI engineer, but we do expect curiosity and practical fluency with modern AI technologies. The ideal candidate has: Experience designing products or features powered by generative AI, machine learning, or intelligent automation. Understanding of large language models (LLMs) and the opportunities and limitations they introduce into product experiences. Familiarity with conversational UX and natural-language interfaces. Understanding of concepts such as prompts, context, AI-generated content, confidence and uncertainty, hallucinations, and AI feedback loops. Familiarity with AI agents and emerging patterns for designing systems that can perform multi-step actions on behalf of users. Experience thinking through trust, transparency, explainability, privacy, and user control in AI experiences. A strong interest in experimenting with new AI tools and interaction models. Advantages Experience designing enterprise communications, collaboration, contact center, productivity, or workflow-automation products. Experience designing AI copilots, assistants, conversational interfaces, or agentic workflows. Experience developing or contributing to large-scale design systems. Experience with voice and multimodal interfaces. Understanding of accessibility standards and inclusive design. Familiarity with HTML/CSS and the technical constraints of modern web applications. Experience using AI-assisted design and prototyping tools. Experience working with globally distributed Product and Engineering teams. What Success Looks Like As a Senior UI/UX Designer – AI, you will help ensure that AI at Intermedia is not simply powerful technology—it is a valuable and trusted customer experience . Success means: Customers immediately understand how AI can help them. Complex AI capabilities feel simple and natural to use. Users remain informed and in control when AI recommends or takes actions. AI features integrate seamlessly into existing customer workflows. Common AI interaction patterns become consistent across Intermedia products. Research and customer feedback meaningfully influence AI product decisions. Product and Engineering teams view Design as a strategic partner in determining what AI experiences should be built , not simply how they should look. Ultimately, you will help establish the design language and interaction principles that shape how customers experience AI across Intermedia's portfolio.

Location: Portugal Workplace: remote About Intermedia Are you looking for a company where YOUR VOICE is heard? Where can you MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back! While primarily remote , this role requires occasional visits to the office in Coimbra or in Aveiro. We plan to open an office in Porto in the future. This approach gives team members the flexibility to work remotely while also coming together in the office for collaboration and teamwork. Are you ready to make your mark? About the Role In this role, you will design and build the backend services and capabilities that enable users to create, configure, test and deploy. You will work closely with frontend engineers, AI/ML engineers, product managers, UX designers, and platform teams to bring Agent Studio capabilities from concept through production. You will develop the services behind agent configuration, orchestration, integrations, testing, deployment, and lifecycle management while ensuring the platform meets enterprise expectations for performance, reliability, security, and scalability. This is a great opportunity for an experienced backend engineer who enjoys solving complex technical problems, building extensible products, and creating intuitive ways for users. What You Will Be Doing • Design, develop, test, and maintain scalable backend services and APIs • Build capabilities that enable users to create, configure, test and deploy. • Build APIs and service interfaces that enable intuitive user experiences and reliable interaction between frontend and backend services. • Develop mechanisms for managing configurations, versions, state, context, tools, permissions, and other runtime components. • Build services that enable to securely interact with Intermedia products, enterprise applications, APIs, data sources, and external services. • Collaborate closely with frontend engineers and UX teams to translate complex capabilities into intuitive product experiences. • Work with product managers to translate customer needs and requirements into scalable technical solutions. • Contribute to technical design decisions for agent orchestration, configuration management, workflow execution, integrations, and supporting backend services. • Build capabilities that allow users to test, evaluate, troubleshoot, and refine before and after deployment. • Develop reliable mechanisms for handling execution, errors, retries, timeouts, and other runtime conditions. • Design appropriate controls for authentication, authorization, permissions, and secure access to tools, models, services, and data. • Design for scalability, reliability, performance, observability, and fault tolerance across services. • Write high-quality, readable, testable code that follows established engineering standards and best practices. • Participate in code and design reviews and contribute to strong engineering and quality practices across the team. • Troubleshoot and resolve complex issues across backend services, workflows and integrations. • Build monitoring, logging, testing, and observability into production services to support reliable agent execution and product operations. • Collaborate with DevOps, and infrastructure teams to support reliable deployment and operation. • Stay current with emerging technologies and engineering approaches related backend engineering, and distributed systems. • Participate in continuous improvement initiatives that enhance product quality, reliability, developer productivity, and engineering efficiency. What You Will Bring to the Role Bachelor's degree in Computer Science, Software Engineering, or a related technical field, or equivalent practical experience. • 4–7 years of professional software engineering experience, with demonstrated experience developing backend applications and services. • Strong proficiency in one or more backend programming languages and associated frameworks. • Experience designing and developing RESTful APIs, microservices, or other serviceoriented applications. • Solid understanding of software design principles, data structures, algorithms, and distributed systems concepts. • Experience working with relational and/or NoSQL databases. • Experience building and supporting scalable, reliable production applications. • Experience integrating applications with internal and external APIs, services, and data sources. • Experience designing backend services that support complex, interactive product experiences. • Working knowledge of cloud platforms such as AWS or Azure and cloud-native application architectures. • Familiarity with automated testing, CI/CD, source control, and modern software development practices. • Understanding of monitoring, logging, observability, and production support practices. • Strong problem-solving skills and the ability to independently investigate and resolve complex technical issues. • Ability to work effectively in an environment where technologies, product requirements, and technical approaches are evolving rapidly. • Strong communication and collaboration skills with the ability to work effectively across backend, frontend, AI/ML, Product, UX, and platform teams. • Working understanding of Agile development methodologies and frameworks. Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location: United States Workplace: hybrid ABOUT INTERMEDIA Intermedia is a leading provider of Intelligent Cloud Communications, bringing together voice, video, collaboration, contact center, AI-enabled capabilities, and security into a seamless, enterprise-grade platform. Our technology helps organizations connect smarter, work better, and stay secure—leveraging intelligence and automation to improve how businesses communicate. At Intermedia, your voice matters. We move fast, hold ourselves accountable, and genuinely have each other’s backs. Many of our people have built long, meaningful careers here—10, 15, even 20+ years—because they’re challenged, trusted, and empowered to make an impact. If you thrive in a high-growth, technology-driven environment and love building world-class teams, we’d love to meet you. Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you. Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s backs! Are you ready to make your mark? What you'll do Reporting directly to the Chief Financial Officer based out of our corporate Headquarters in the Peninsula (San Francisco Bay Area), CA, the VP, Corporate Controller is responsible for leading Intermedia’s global accounting organization and ensuring the integrity of the company’s financial reporting and operations. This executive will be an integral member of the CFO’s Leadership team. You will oversee accounting, GAAP financial reporting, audit, revenue accounting and operations, internal controls, and direct/indirect tax functions. As a key member of the CFO’s leadership team, this individual will provide strategic guidance and insights that support growth, operational excellence, and enterprise-wide value-creation initiatives. What you’ll do: Lead all global accounting operations, ensuring accurate, timely, and GAAP-compliant financial reporting.  Drive a disciplined monthly, quarterly, and annual close process while maintaining a strong internal control environment.  Work in partnership with the VP, Finance Transformation and VP, Strategic Finance to drive to a “zero day close” Oversee external audits, regulatory compliance, and direct/indirect tax function Maintain all necessary accounting policies, systems of record, and related controls. Ensure that records are maintained in accordance with generally accepted accounting principles (GAAP) Support acquisition due diligence, integrations, and other strategic corporate initiatives Demonstrate technical accounting expertise by proactively navigating new accounting standards and implementation to enhance the usability of the Company’s GAAP financial statements Prepare annual financial projections (under GAAP) for P&L, Balance Sheet, and Cash Flow Statement, in partnership with Intermedia’s VP, Strategic Finance and FP&A team Be accountable for the development and maintenance of process documentation that will provide a foundation for AI-enabled efficiency gains across the CFO organization Partner with the CFO and Executive Leadership Team on financial strategy, business performance, and enterprise decision-wide value creation initiatives Develop and mentor a high-performing global accounting team (including FTEs, and specialist 3rd-party providers where applicable) while fostering a culture of accountability and continuous improvement What you'll bring You are a thoughtful accounting and finance leader who balances technical excellence with gravitas in how you communicate with your stakeholders. You enjoy building organizations, developing people, and improving how work gets done. You bring executive presence, strong judgment, and a continuous improvement mindset, with a passion for leveraging technology to create scalable, efficient finance operations. Proven managerial/supervisory experience, with ability to lead, guide, and mentor a team of direct reports and external 3rd-party specialist advisors Exceptional analytical, critical thinking, and problem solving skills Excellent written and verbal communication skills, with demonstrated ability to produce executive-ready written deliverables Excellent organizational skills Demonstrated experience supporting businesses through periods of rapid international expansion Intellectual curiosity, especially with respect to the application of AI, machine learning, and automation to financial, accounting, and operational processes Team player mindset; willing to pitch in as needed in support of colleagues and the broader team’s objectives and success BACKGROUND & EXPERIENCE BS/Accounting or Finance degree from a four-year accredited university CPA (inactive is fine) 15+ years progressive accounting management experience with some Big-Four experience Industry experience - Software, SaaS, Unified Communications and/or Telecom Strong expertise in U.S. GAAP, financial reporting, internal controls, and audit leadership Solid working knowledge of SOX compliance requirements Strong experience in accounting for consolidations and other business combinations Experience with international and multi-currency accounting Experience managing debt / a leveraged capital structure Experience partnering with executive leadership to support business growth and operational excellence Proven success building and developing high-performing teams Bonus points MBA or other relevant Master’s Degree Certified Management Accountant (CMA) credential A belt (of some color) in Lean Six Sigma Project Management Professional (PMP) certification Expertise in U.S. and international telecommunications, sales, and use tax matters You are able to give a compelling example of how you’ve architected a Chart of Accounts to create competitive and strategic advantage for your company Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location: United Kingdom Workplace: remote *ALL CANDIDATES MUST BE LOCATED IN THE UNITED KINGDOM* About Intermedia: Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you. Culture at Intermedia is built on teamwork and transparency.  We hold each other accountable and always have each other’s back! Are you ready to dive into the world of DevOps and make a tangible impact? About the Role: The Unite Services & Unite Integrations teams build and operate the backend platforms that power the Unite app (messenger) and integrations ecosystem. This includes: Integration APIs and microservices Multi-region Kubernetes clusters (cloud & on‑prem) CI/CD and GitOps tooling (GitHub-centric) Internal Developer Platform (IDP) components Critical shared infrastructure (RTE, Redis, Harbor, Consul, Chart Museum, API Gateway, etc.) We are looking for a Team Lead DevOps Engineer to take over the hands‑on technical and leadership scope: owning reliability, security, and operational efficiency for Unite Services & Unite Integrations, while leading a small DevOps team. You will be the go‑to person for Kubernetes, GitHub-based CI/CD, disaster recovery, security hardening, and platform-wide DevOps practices. What you will be doing: Team Leadership & Ownership Lead and grow a small DevOps engineering team supporting Unite Services and Unite Integrations. Drive team planning and execution across operational efficiency, security, reliability, and platform maturity epics (e.g., quarterly OKRs/initiatives). Provide technical mentorship on Kubernetes, GitHub, CI/CD, and cloud infrastructure. Collaborate closely with Engineering, SRE, Security, and Ops on roadmap, incident resolution, and cross-team initiatives. Platform Operations (UST / Unite Services / Integrations) Own the operational health of Unite Services and Unite Integrations: Lead production deployments and release processes for backend services (e.g., Unite Notifications, integrations platform, Salesforce-related services). Oversee multi-environment support (DEV/QA/PROD and special environments like RTE). Kubernetes, Cloud & On‑Prem Infrastructure Operate and evolve Kubernetes clusters (cloud and on‑prem), including: Cluster upgrades and migration playbooks Ingress/Nginx and service mesh / networking changes Resource/capacity optimization (CPU throttling, scaling, etc.) Manage supporting infrastructure for Unite platforms: Redis, Consul, Harbor, Chart Museum, API gateways, message queues (e.g., RabbitMQ) Contribute to and adopt Internal Developer Platform (IDP) capabilities (e.g., API Gateway, Apache Flink management, Crossplane-based infrastructure). CI/CD, GitOps & Tooling Lead migration and consolidation of repos and pipelines to GitHub (from TFS/Azure DevOps and others). Design, implement, and maintain GitHub-based CI/CD: GitHub Actions workflows Self-hosted GitHub runners (including K8s-based and Windows runners) Versioning and branching strategies Introduce and maintain GitOps practices for infrastructure and application deployments. Automate repetitive tasks and operational workflows via scripting and infrastructure-as-code. Security, Compliance & Reliability Drive security initiative epics (e.g., Ransomware preparedness, vulnerability remediation like Redis Lua RCE, tagging in Qualys/CrowdStrike). Work with Security to design and implement: Rate limiting, WAF rules, and API protection (e.g., Cloudflare for SCIM and public APIs) Secrets management and secure configuration Define and execute disaster recovery and ransomware recovery strategies for UST / Unite Services / Integrations. Improve reliability and quality of platforms via SLIs/SLOs, operational runbooks, and post-incident improvements. Observability, Incident Management & Runbooks Own observability for Unite Services and Unite Integrations: Metrics, logs, traces (e.g., Prometheus, Grafana, ELK, etc.) Dashboards for capacity (Kubernetes CPU usage, throttling, etc.) and error budgets Lead incident response for platform issues: Triage, mitigation, communication, and follow-up actions Coordination with product/engineering teams during outages Create and maintain detailed runbooks and recovery procedures, especially for: RTE environment, K8s clusters, Harbor, Consul, Chart Museum Disaster recovery and ransomware scenarios Documentation & Process Produce and maintain clear, actionable documentation: Infrastructure design and configuration CI/CD and GitOps processes Recovery and maintenance procedures RFCs for new platform capabilities (e.g., API Gateway, Apache Flink) Contribute to process improvements in CI/CD, deployment strategies, and developer experience. Help define and maintain product maturity models for Unite Integrations and related platforms. What you will bring to the role: Technical Skills Strong background in platform / DevOps engineering for complex distributed systems. Deep understanding of infrastructure components: compute, networking, storage, DNS, certificates, load balancing, and how they interact. Kubernetes & Containers Deep knowledge of Kubernetes (cluster operations, upgrades, scaling, security, ingress, RBAC). Experience with Docker/containerization in production. Cloud & On‑Prem Solid experience with at least one major cloud provider (Azure preferred; AWS or GCP a plus). Comfort working in hybrid environments (cloud + on‑prem). CI/CD & GitHub Strong experience designing and running CI/CD pipelines. Hands-on with GitHub Actions and self-hosted runners (including scaling and security). Experience with other CI/CD tools (Azure DevOps, GitLab, ArgoCD) is a plus. Infrastructure as Code & Automation Proficiency with IaC tools (Terraform, Crossplane, Helm, etc.). Strong scripting/coding skills (e.g., Python, Go, Bash, PowerShell) to automate complex operational workflows. Config Management Experience with tools like Ansible, Chef, or similar for configuration management and automation. Observability & Monitoring Experience with Prometheus, Grafana and centralized logging stacks (e.g., ELK, Splunk or similar). Ability to build meaningful dashboards and alerts, and interpret telemetry to drive improvements. Security & Compliance Understanding of security best practices across network, infrastructure, and application layers. Experience with WAFs, rate limiting, vulnerability management tools (e.g., Qualys, CrowdStrike) is a plus. Leadership & Collaboration Proven experience leading DevOps / platform teams or being a strong technical lead. Ability to mentor engineers and raise the technical bar for the team. Experience leading small/medium-sized projects using Agile/Scrum or similar methodologies. Strong communication skills, able to translate technical constraints into clear options and decisions for stakeholders. Demonstrated ability to own outcomes: from design through implementation, rollout, and ongoing operations. Strong troubleshooting skills and calm under pressure during incidents. Nice to Have Experience defining or implementing Internal Developer Platforms. Experience with API Gateway and stream processing platforms (e.g., Apache Flink). Background in ransomware preparedness, disaster recovery planning, or business continuity for critical systems. Experience operating systems at multi-region or multi-tenant scale. Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location: Portugal Workplace: remote *ALL CANDIDATES MUST BE LOCATED IN PORTUGAL* About Intermedia Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Culture at Intermedia is built on teamwork and transparency.  We hold each other accountable and always have each other’s back! Are you ready to make your mark? About the Role Intermedia has a wide portfolio of internally developed application software, ranging from web and desktop apps to lower level PBX solutions. Due to the growing demand for integrating security activities into diverse development processes, Intermedia is looking for an experienced and self-motivated Application Security Engineer to help us deliver built-in security to our products. As part of the Global Security team, you will support our company wide application security program, helping the company build secure products. You will be the voice of security for all things related to application security to our spectrum of engineering teams, guiding the architecture and execution of our SDLC throughout the enterprise. This position is an individual contributor role, reporting directly to the Manager, Application Security. What you will be doing: Perform design and architecture review of new features, suggest security requirements Collaborate with DevOps and engineering teams, advising on security features and best practices in SDLC Utilize static security scanning tools, review findings and coordinate remediation actions Perform ongoing manual security assessments Review the results of external penetration tests and communicate suggested fixes to development teams Provide on-demand support on application security topics Drive process improvement ideas Assist with vetting and intake of defects from 3rd party security researchers via our Bug Bounty program What you will bring to the role: 3 - 5 years of experience in the application security field Bachelors or Master Degree in related field of expertise Knowledge of secure coding best practices and industry standards (such as OWASP) and the ability to apply them to different programming languages Familiarity with SDLC and DevSecOps concepts and hands-on experience in implementing them Knowledge and/or hands on experience with identifying A.I. threats in a security landscape Experience in using static and dynamic security scanning tools (such as BurpSuite, ZAP, and Snyk, or other related technologies) Experience with programming languages such as Python is preferred Ability to explain application security threats and mitigation options to both developers and project managers Good communication skills in written and verbal English Experience and/or knowledge in securing applications within cloud platforms (AWS, Azure) and containerized environments (Docker, Kubernetes) Participation in CTF challenges and bug-bounty programs Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location: United Kingdom Workplace: hybrid Talent Partner - EMEA Technical Recruiting Location: UK About Intermedia Intermedia is a leading provider of Intelligent Cloud Communications, bringing together voice, video, collaboration, contact center, AI-enabled capabilities, and security into a seamless, enterprise-grade platform. Our technology helps organizations connect smarter, work better, and stay secure—leveraging intelligence and automation to improve how businesses communicate. At Intermedia, your voice matters. We move fast, hold ourselves accountable, and genuinely have each other’s backs. Many of our people have built long, meaningful careers here—10, 15, even 20+ years—because they’re challenged, trusted, and empowered to make an impact. If you thrive in a high-growth, technology-driven environment and love building world-class teams, we’d love to meet you. About the Role: We are seeking a Talent Partner with 2-6 years of recruiting experience, including hands-on exposure to technical hiring, to join our collaborative global recruiting team. This is an opportunity to help scale Intermedia across EMEA while continuing to build your own expertise in technical recruiting and global talent acquisition. You will partner with experienced recruiters, HR Business Partners, and hiring leaders to support hiring primarily across the UK and Portugal, with flexibility to assist in other EMEA and global markets as needs evolve. You will own searches, learn our business and technical landscape, and contribute ideas, market insight, and disciplined execution as we grow. This role is well suited to a recruiter with strong fundamentals who is eager to deepen their technical hiring capability and gain broader experience helping a global technology company scale. What you will be doing: Help scale the business by owning full-cycle technical recruiting, primarily across the UK and Portugal, with flexibility to support other EMEA and global needs. Recruit for roles across engineering, cloud infrastructure, security, DevOps, product, and AI-adjacent disciplines supporting our Intelligent Communications platform. Build knowledge of Intermedia's products, technologies, teams, and business goals so you can confidently engage and assess technical talent. Partner closely with the greater recruiting team, HR Business Partners, and Hiring Managers, seeking context, feedback, and subject-matter expertise when needed. Develop and execute thoughtful sourcing strategies using LinkedIn Recruiter, direct sourcing, referrals, market mapping, targeted campaigns, and appropriate AI-assisted tools. Build and maintain qualified, engaged pipelines across multiple geographies and time zones. Lead structured candidate screens, assess alignment with role requirements, and provide clear recommendations to Hiring Managers. Deliver an outstanding candidate experience and represent Intermedia's culture and employer brand with professionalism and care. Partner with Hiring Managers on intake, search strategy, interview design, structured evaluation, and timely decision-making. Share market insight and recruiting data that help leaders understand talent availability, competition, and potential adjustments to the search. Serve as a consistent point of contact for candidates throughout the recruiting lifecycle, ensuring transparency and timely communication. Track and communicate recruiting activity, pipeline health, conversion, time to slate, and hiring outcomes. Use data and feedback to improve sourcing, screening, stakeholder partnership, and overall recruiting effectiveness. Continue developing knowledge of technical talent markets across EMEA, including SaaS, cloud communications, UCaaS, CCaaS, and related sectors. Recognize when right-to-work, immigration, sponsorship, or country-specific questions require support and engage the appropriate HR Business Partner or subject-matter expert. Coordinate reference checks and other final-stage recruiting steps as required. What you will bring to the role: Required BA/BS degree or equivalent experience 2-6 years of proven technical recruiting experience, with a strong track record of success in full-cycle recruiting success, leveraging AI-driven tools to source, engage, and close top technical talent Demonstrated experience recruiting for technology-driven and AI-enabled organizations, preferably within SaaS, cloud communications, UCaaS, CCaaS, or related industries Ability to quickly learn and clearly articulate complex technical and AI-related roles, technologies, and business needs Some experience leveraging AI-powered recruiting tools for sourcing, screening, pipeline management, or recruiting analytics Strong sense of urgency with the ability to balance speed, quality, and candidate experience Results-oriented mindset with a history of meeting or exceeding hiring goals and performance metrics Comfort partnering with senior leaders and highly technical hiring managers Ability to operate effectively in a fast-paced, high-growth, and sometimes ambiguous environment Excellent written and verbal communication skills Collaborative, proactive, and solutions-oriented approach with a positive, can-do attitude Preferred Experience within SaaS, UCaaS, CCaaS, telecommunications, cloud infrastructure, or AI organizations. Experience sourcing across the UK and Europe. Knowledge of technical hiring markets and talent communities. Experience supporting high-growth technology organizations. Success Measures Qualified candidates generated Pipeline strength and diversity Time-to-slate Hiring manager satisfaction Candidate engagement rates Strategic talent pipeline development Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location: Portugal Workplace: remote *ALL CANDIDATES MUST BE LOCATED IN PORTUGAL* About Intermedia: Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you. Culture at Intermedia is built on teamwork and transparency.  We hold each other accountable and always have each other’s back! Are you ready to dive into the world of DevOps and make a tangible impact? About the Role: While primarily remote , this role requires occasional visits to the office in Coimbra. We plan to open offices in Aveiro and Porto in the future. This approach gives team members the flexibility to work remotely while also coming together in the office for collaboration and teamwork. The Unite Services & Unite Integrations teams build and operate the backend platforms that power the Unite app (messenger) and integrations ecosystem. This includes: Integration APIs and microservices Multi-region Kubernetes clusters (cloud & on‑prem) CI/CD and GitOps tooling (GitHub-centric) Internal Developer Platform (IDP) components Critical shared infrastructure (RTE, Redis, Harbor, Consul, Chart Museum, API Gateway, etc.) We are looking for a Sr. DevOps Engineer, Team Lead to take over the hands‑on technical and leadership scope: owning reliability, security, and operational efficiency for Unite Services & Unite Integrations, while leading a small DevOps team. You will be the go‑to person for Kubernetes, GitHub-based CI/CD, disaster recovery, security hardening, and platform-wide DevOps practices. What you will be doing: Team Leadership & Ownership Lead and grow a small DevOps engineering team supporting Unite Services and Unite Integrations. Drive team planning and execution across operational efficiency, security, reliability, and platform maturity epics (e.g., quarterly OKRs/initiatives). Provide technical mentorship on Kubernetes, GitHub, CI/CD, and cloud infrastructure. Collaborate closely with Engineering, SRE, Security, and Ops on roadmap, incident resolution, and cross-team initiatives. Platform Operations (UST / Unite Services / Integrations) Own the operational health of Unite Services and Unite Integrations: Lead production deployments and release processes for backend services (e.g., Unite Notifications, integrations platform, Salesforce-related services). Oversee multi-environment support (DEV/QA/PROD and special environments like RTE). Kubernetes, Cloud & On‑Prem Infrastructure Operate and evolve Kubernetes clusters (cloud and on‑prem), including: Cluster upgrades and migration playbooks Ingress/Nginx and service mesh / networking changes Resource/capacity optimization (CPU throttling, scaling, etc.) Manage supporting infrastructure for Unite platforms: Redis, Consul, Harbor, Chart Museum, API gateways, message queues (e.g., RabbitMQ) Contribute to and adopt Internal Developer Platform (IDP) capabilities (e.g., API Gateway, Apache Flink management, Crossplane-based infrastructure). CI/CD, GitOps & Tooling Lead migration and consolidation of repos and pipelines to GitHub (from TFS/Azure DevOps and others). Design, implement, and maintain GitHub-based CI/CD: GitHub Actions workflows Self-hosted GitHub runners (including K8s-based and Windows runners) Versioning and branching strategies Introduce and maintain GitOps practices for infrastructure and application deployments. Automate repetitive tasks and operational workflows via scripting and infrastructure-as-code. Security, Compliance & Reliability Drive security initiative epics (e.g., Ransomware preparedness, vulnerability remediation like Redis Lua RCE, tagging in Qualys/CrowdStrike). Work with Security to design and implement: Rate limiting, WAF rules, and API protection (e.g., Cloudflare for SCIM and public APIs) Secrets management and secure configuration Define and execute disaster recovery and ransomware recovery strategies for UST / Unite Services / Integrations. Improve reliability and quality of platforms via SLIs/SLOs, operational runbooks, and post-incident improvements. Observability, Incident Management & Runbooks Own observability for Unite Services and Unite Integrations: Metrics, logs, traces (e.g., Prometheus, Grafana, ELK, etc.) Dashboards for capacity (Kubernetes CPU usage, throttling, etc.) and error budgets Lead incident response for platform issues: Triage, mitigation, communication, and follow-up actions Coordination with product/engineering teams during outages Create and maintain detailed runbooks and recovery procedures, especially for: RTE environment, K8s clusters, Harbor, Consul, Chart Museum Disaster recovery and ransomware scenarios Documentation & Process Produce and maintain clear, actionable documentation: Infrastructure design and configuration CI/CD and GitOps processes Recovery and maintenance procedures RFCs for new platform capabilities (e.g., API Gateway, Apache Flink) Contribute to process improvements in CI/CD, deployment strategies, and developer experience. Help define and maintain product maturity models for Unite Integrations and related platforms. What you will bring to the role: Technical Skills Strong background in platform / DevOps engineering for complex distributed systems. Deep understanding of infrastructure components: compute, networking, storage, DNS, certificates, load balancing, and how they interact. Kubernetes & Containers Deep knowledge of Kubernetes (cluster operations, upgrades, scaling, security, ingress, RBAC). Experience with Docker/containerization in production. Cloud & On‑Prem Solid experience with at least one major cloud provider (Azure preferred; AWS or GCP a plus). Comfort working in hybrid environments (cloud + on‑prem). CI/CD & GitHub Strong experience designing and running CI/CD pipelines. Hands-on with GitHub Actions and self-hosted runners (including scaling and security). Experience with other CI/CD tools (Azure DevOps, GitLab, ArgoCD) is a plus. Infrastructure as Code & Automation Proficiency with IaC tools (Terraform, Crossplane, Helm, etc.). Strong scripting/coding skills (e.g., Python, Go, Bash, PowerShell) to automate complex operational workflows. Config Management Experience with tools like Ansible, Chef, or similar for configuration management and automation. Observability & Monitoring Experience with Prometheus, Grafana and centralized logging stacks (e.g., ELK, Splunk or similar). Ability to build meaningful dashboards and alerts, and interpret telemetry to drive improvements. Security & Compliance Understanding of security best practices across network, infrastructure, and application layers. Experience with WAFs, rate limiting, vulnerability management tools (e.g., Qualys, CrowdStrike) is a plus. Leadership & Collaboration Proven experience leading DevOps / platform teams or being a strong technical lead. Ability to mentor engineers and raise the technical bar for the team. Experience leading small/medium-sized projects using Agile/Scrum or similar methodologies. Strong communication skills, able to translate technical constraints into clear options and decisions for stakeholders. Demonstrated ability to own outcomes: from design through implementation, rollout, and ongoing operations. Strong troubleshooting skills and calm under pressure during incidents. Nice to Have Experience defining or implementing Internal Developer Platforms. Experience with API Gateway and stream processing platforms (e.g., Apache Flink). Background in ransomware preparedness, disaster recovery planning, or business continuity for critical systems. Experience operating systems at multi-region or multi-tenant scale. Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location: United Kingdom Workplace: remote About Intermedia Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Culture at Intermedia is built on teamwork and transparency.  We hold each other accountable and always have each other’s back! Are you ready to make your mark? About the Role Intermedia has a wide portfolio of internally developed application software, ranging from web and desktop apps to lower level PBX solutions. Due to the growing demand for integrating security activities into diverse development processes, Intermedia is looking for an experienced and self-motivated Application Security Engineer to help us deliver built-in security to our products. As part of the Global Security team, you will support our company wide application security program, helping the company build secure products. You will be the voice of security for all things related to application security to our spectrum of engineering teams, guiding the architecture and execution of our SDLC throughout the enterprise. This position is an individual contributor role, reporting directly to the Manager, Application Security. What you will be doing: Perform design and architecture review of new features, suggest security requirements Collaborate with DevOps and engineering teams, advising on security features and best practices in SDLC Utilize static security scanning tools, review findings and coordinate remediation actions Perform ongoing manual security assessments Review the results of external penetration tests and communicate suggested fixes to development teams Provide on-demand support on application security topics Drive process improvement ideas Assist with vetting and intake of defects from 3rd party security researchers via our Bug Bounty program What you will bring to the role: 3 - 5 years of experience in the application security field Bachelors or Master Degree in related field of expertise Knowledge of secure coding best practices and industry standards (such as OWASP) and the ability to apply them to different programming languages Familiarity with SDLC and DevSecOps concepts and hands-on experience in implementing them Knowledge and/or hands on experience with identifying A.I. threats in a security landscape Experience in using static and dynamic security scanning tools (such as BurpSuite, ZAP, and Snyk, or other related technologies) Experience with programming languages such as Python is preferred Ability to explain application security threats and mitigation options to both developers and project managers Good communication skills in written and verbal English Experience and/or knowledge in securing applications within cloud platforms (AWS, Azure) and containerized environments (Docker, Kubernetes) Participation in CTF challenges and bug-bounty programs Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location: United States Workplace: remote Product Lead – Healthcare Solutions Location: US, Remote Reports to: SVP, Product Management About You You are a healthcare technology product leader. You’ve spent years building or shaping solutions that operate inside real-world provider workflows—understanding how clinicians, front-desk staff, billing teams, and administrators actually get work done. You’ve worked in or alongside EHR, practice management, patient engagement, or healthcare IT platforms in a product leadership capacity. You’ve translated messy operational realities into clear product requirements—and shipped solutions that integrate into existing systems and deliver measurable value. You understand how independent physician practices, specialty clinics, multi-location provider groups and large healthcare orgs operate. You know where EHRs and practice management systems such as Epic, Cerner, Athenahealth, eClinicalWorks, NextGen, AdvancedMD, and others fit—and where they create friction. You have a strong point of view on how AI is transforming healthcare—not as hype, but as applied workflow automation, intelligent assistance, and operational leverage. You are comfortable going deep into integration architecture, compliance constraints, and AI-driven workflow design. You are commercially aware but product-led. You think in terms of platform scalability, extensibility, and long-term differentiation—not one-off features. You’re energized by building a vertical strategy within a product organization and shaping something that can become a category leader. Experience in Unified Communications (UCaaS) or Contact Center (CCaaS) is a strong plus. About Intermedia Intermedia is redefining customer experience for SMBs and mid-market organizations through AI-powered cloud communications and CX solutions delivered via our trusted partner ecosystem. We are building a new model for how work gets done in vertical industries—combining AI Assistants that enhance human productivity with AI Agents that automate workflows across voice, chat, messaging, and back-office processes. In healthcare, this means more than modern phone systems. It means AI-powered patient engagement, intelligent routing, automated appointment follow-ups, workflow orchestration across EHR and practice systems, and real-time assistance that increases staff throughput while preserving the human connection that care depends on. Our focus is on small- to mid-size healthcare orgs, including independent physician practices, specialty clinics, and multi-location provider groups that need enterprise-grade capabilities without enterprise complexity. We are already winning in healthcare—but we are investing to go deeper by tailoring our AI-powered communications platform to the specific workflows, compliance requirements, and operational challenges of the SMB healthcare market. This is an opportunity to shape how AI transforms healthcare communications in an underserved segment ready for meaningful innovation. About The Role We are seeking a Product Lead – Healthcare Solutions to lead the healthcare vertical within the Product organization. Reporting to the SVP of Product Management, this role is responsible for defining and driving the healthcare product strategy, roadmap priorities, and vertical platform capabilities. This is a strategic and hands-on role. You will define where and how Intermedia wins in healthcare, translate vertical needs into scalable product capabilities, and work cross-functionally to bring those capabilities to market. You will operate as the healthcare product leader—deeply embedded in product strategy, architecture direction, and execution—while influencing GTM alignment across sales, marketing, and partner channels. What You Will Be Doing Market & Vertical Strategy Define Intermedia’s healthcare product strategy with a deep understanding of provider workflows, EHR/practice management ecosystems, compliance requirements (HIPAA, HITRUST), and operational constraints. Clearly articulate where Intermedia fits in the healthcare technology stack—and where we create differentiated value. Identify high-impact AI use cases across patient engagement, care coordination, scheduling, intake, follow-ups, and administrative workflows. Develop a scalable approach to verticalization that strengthens our platform without fragmenting it. Product Leadership Own the healthcare-related product roadmap in partnership with Product Management and R&D, prioritizing initiatives that accelerate growth and deepen vertical differentiation. Define healthcare-specific platform capabilities, including AI Assists, AI Agents, workflow automation layers, and integration frameworks. Drive integrations with EHR, practice management, CRM, and telehealth systems relevant to the SMB provider space. Ensure solutions address real-world challenges in patient engagement, care coordination, compliance, and operational efficiency. Partner closely with Engineering, UX, and Architecture to ensure solutions are elegant, compliant, scalable, and extensible. Translate customer and market insights into structured product requirements and measurable outcomes. Cross-Functional Alignment & GTM Enablement Partner with Product Marketing to develop clear healthcare positioning and messaging grounded in product truth. Support the development of healthcare-specific sales enablement materials, playbooks, and competitive insights. Align with Sales and Channel teams to ensure product strategy supports scalable growth in the target provider segment. Build and maintain strategic relationships with relevant healthcare technology partners and ecosystem players. What You Will Bring to the Role 10+ years of experience in healthcare technology product leadership, ideally spanning EHR, practice management, patient engagement, or healthcare communications workflows. Deep understanding of independent physician practices, specialty clinics, and multi-location provider groups. Proven ability to translate complex healthcare workflows into shipped product capabilities and integrations. Strong grasp of AI-driven trends in healthcare, particularly around patient engagement, intelligent assistance, and operational automation. Experience leading cross-functional teams and aligning stakeholders around a vertical product strategy. Ability to engage executive stakeholders, technical buyers, clinicians, and operational leaders with credibility and clarity. Bonus Qualifications Experience bringing healthcare-specific solutions to market within a SaaS, UCaaS, or CCaaS organization. Experience integrating with leading SMB-focused EHR or practice management platforms. Familiarity with enterprise health systems is a plus, but primary experience serving independent and mid-sized provider organizations is preferred. Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities—without regard to race, gender, sexual orientation, age, disability, veteran status, or any other status protected by law. Intermedia is proud to be an Equal Opportunity Employer and we’re committed to fostering an inclusive and supportive workplace.