Location: Cairo, Egypt; Alexandria, Egypt
Workplace: hybrid
ABOUT YASSIR
Yassir is the leading super app in the Maghreb region, set to change the way daily services are provided. It currently operates across Algeria, Morocco, Tunisia, South Africa and Senegal. It is backed by ~$200M in funding from VCs across Silicon Valley, Europe and other parts of the world.
We offer on-demand services such as ride-hailing and last-mile delivery. Building on this infrastructure, we are now introducing financial services to help our users pay, save and borrow digitally — helping usher the continent into a digital economy era. We’re not just about serving people; we’re about creating a marketplace that brings people what they need while infusing social values.
ABOUT THE ROLE
We are looking for a Technical Product Manager to join our Core Payments squad, working alongside our Senior PM to build and scale the engine that moves money across the Yassir platform. This is a hands-on, technical role at the heart of our financial infrastructure.
Core Payments owns the systems every transaction depends on: the payment orchestration flow, the switch and PSP integrations, and reconciliation and settlement. Every payment on the platform — wallet-to-wallet, card, bill payment, interbank transfer — passes through the sequence of compliance, limit, balance, and ledger checks that this squad is responsible for. Correctness, resilience, and traceability are non-negotiable.
You will translate complex payment and ledger requirements into clear specs, work shoulder-to-shoulder with engineers on the design of transaction flows, and own the edge cases — retries, failures, reversals, and reconciliation — that make the difference between a payment system that works and one that loses money.
WHAT YOU'LL WORK ON
A flavour of the problems this squad solves day to day:
Payment orchestration — the ordered sequence of checks (channel policy, entitlement, limits, balance, fees, sanctions, fraud, ledger post) that every transaction runs through before money moves.
Transaction routing across paths: internal wallet-to-wallet ledger posts, interbank transfers via the national switch, card payments via the scheme, and biller / bill-payment flows.
Failure handling and money safety — idempotent retries, suspense accounts, and preventing “ghost” payments where an external party is paid but the customer is never debited (or vice versa).
Switch and PSP integration — working with engineers on card authorisation flows, PSP failover, and the messaging between Yassir and external payment networks.
Reconciliation and settlement — making sure Yassir’s ledger matches the external world (billers, banks, schemes) and that breaks are surfaced and resolved.
Resilience — defining fallback behaviour when a downstream service is slow or down, so the payment path degrades safely instead of failing entirely.
Responsibilities
Own a defined area of the Core Payments roadmap, working closely with the Senior PM and engineering leads on your squad.
Write clear, thorough technical specifications — API contracts, transaction flows, state transitions, error codes, and acceptance criteria — that engineers can build from without ambiguity.
Reason rigorously about edge cases: what happens on a timeout, a retry, a partial failure, a crash mid-transaction — and specify the correct behaviour for each.
Collaborate daily with engineers on system design; understand the tradeoffs well enough to challenge and be challenged, not just relay requirements.
Coordinate with adjacent squads — Compliance, Core Banking, and the channel teams — whose systems connect into the payment flow.
Partner with operations and finance on reconciliation, settlement, and how payment issues are detected and resolved in production.
Use data to monitor payment success rates, latency, and failure modes, and to prioritise what to fix or build next.
Facilitate agile ceremonies and keep your squad delivering to roadmap and quality goals.
REQUIREMENTS
3–5 years of product management experience, with meaningful time on technical or infrastructure products (payments, fintech, ledger, banking, or a comparable backend / platform domain).
Genuine technical depth: comfortable with APIs, data models, and system design discussions; able to read a spec, follow a transaction through multiple systems, and spot the gaps.
Strong grasp of how payments or financial transactions work end-to-end — authorisation, settlement, reconciliation, and the failure modes in between (or the ability to demonstrate you can learn this fast, backed by adjacent experience).
A track record of writing high-quality technical specs and working closely with engineering teams to ship reliable systems.
Precision and rigour — you care about correctness, edge cases, and getting the details right, because in payments the details are the product.
Ability to work with ambiguity and build in a fast-moving, from-scratch environment.
Knowledge of modern development practices like agile and scrum.
Excellent written and verbal communication, with the ability to make complex technical topics clear to non-technical stakeholders.
Based in Cairo, Egypt (required).
Fluent English and Arabic; French is an advantage.
NICE TO HAVE
Direct experience with payment systems: card schemes (ISO 8583), interbank messaging (ISO 20022), switches, PSPs, or gateway integrations.
Understanding of double-entry ledgers, suspense accounts, and reconciliation.
Experience with idempotency, distributed-system failure handling, or transaction integrity patterns.
Exposure to compliance-adjacent product work — limits, sanctions screening, AML, or fraud.
A technical, engineering, or consulting background before product.
At Yassir, we believe in the power of diversity and the importance of an inclusive culture. If you’re ready to bring your unique perspective and experiences to the table, we’re excited to listen. Don’t just apply for a job — come and be a part of our journey. Let’s create a better tomorrow together.
Location: Cairo, Egypt; Alexandria, Egypt
Workplace: hybrid
Yassir is the leading super app in the Maghreb region, set to change the way daily services are provided. It currently operates across Algeria, Morocco, Tunisia, South Africa and Senegal. It is backed by ~$200M in funding from VCs across Silicon Valley, Europe and other parts of the world.
We offer on-demand services such as ride-hailing and last-mile delivery. Building on this infrastructure, we are now introducing financial services to help our users pay, save and borrow digitally — helping usher the continent into a digital economy era. We’re not just about serving people; we’re about creating a marketplace that brings people what they need while infusing social values.
ABOUT THE ROLE
We are looking for a Senior Product Manager to own the Personal Banking experience — our consumer wallet and the financial products that sit inside the Yassir super app. This is a B2C role at the centre of our financial services strategy.
Your core mandate is adoption: getting millions of Yassir users to fund, hold, and transact with the wallet — first inside the super app (rides, deliveries, top-ups), and then beyond it (peer-to-peer transfers, bill payments, merchant payments in the real world). You will own the full consumer journey from first wallet activation to habitual, everyday use.
You will work across engineering, design, growth, and the wider super app teams to make the wallet the default way Yassir users move money — turning an existing, trusted user base into active financial services customers.
RESPONSIBILITIES
Own the personal banking / consumer wallet product end-to-end, with adoption and active usage as your primary success metrics.
Define and execute the strategy to drive wallet activation, funding, and repeat transactions — both within the super app (rides, deliveries) and in external use cases (P2P, bill payments, merchant payments).
Design acquisition and activation funnels in partnership with growth and marketing; identify and remove the friction points that stop users from funding and using the wallet.
Deeply understand the Algerian consumer — cash habits, trust barriers, and the behavioural shifts required to move people from cash to digital money.
Run discovery: customer interviews, journey mapping, prototyping, and experiments to validate what will actually drive adoption at scale.
Translate customer insights into a prioritised roadmap of features and experiments, tested with real users in market.
Partner with engineering and design to ship high-quality consumer experiences — onboarding, KYC, top-up, send/receive, and transaction history — that feel effortless and trustworthy.
Leverage Yassir’s existing super app surfaces (ride-hailing, delivery, agent network) as distribution channels for wallet adoption.
Instrument the product with analytics; use funnel data, cohort retention, and transaction behaviour to make evidence-based decisions.
Synthesise business, market, and customer needs into strategic, evidence-based recommendations for leadership.
Facilitate agile ceremonies and keep the squad delivering against roadmap and quality goals.
REQUIREMENTS
Minimum 5 years of product management experience, with a strong track record in B2C fintech, digital banking, wallets, or payments.
Proven experience driving consumer adoption and engagement of a financial product — you have moved activation, retention, or transaction metrics, not just shipped features.
A track record of launching and scaling consumer-facing digital products (B2C).
Strong grasp of acquisition, activation, retention, referral, and revenue — and how to design a product that grows across that funnel.
Experience with growth mechanics: onboarding optimisation, funnel analysis, experimentation, and retention loops.
Understanding of the technical aspects of digital product development, with the ability to work closely with engineers and get the best out of them.
Ability to create and run a customer discovery process — interviews, journey mapping, and ideation workshops — to surface real user pains and opportunities.
Strong understanding of value proposition design and what makes a consumer product succeed.
Ability to integrate analytics into a product to generate actionable insight, and to define the right metrics for a consumer wallet.
Excellent verbal and written communication, with the ability to influence stakeholders at all levels; presentation and storytelling skills.
Strong design sense and the ability to collaborate with designers to produce great consumer experiences.
Knowledge of modern development practices like agile and scrum.
Dependable, enthusiastic, curious, with great energy and the ability to thrive in a fast-paced, dynamic environment.
Based in Cairo, Egypt (required).
Native Arabic speaker with fluent English; French is a huge plus.
NICE TO HAVE
Experience taking a wallet or consumer fintech product from low to mass adoption in an emerging or cash-heavy market.
Understanding of behavioural psychology and how to design for high engagement and stickiness.
Knowledge of lean startup techniques and what a good MVP looks like for consumer products.
Experience working with super apps, marketplaces, or multi-product ecosystems.
Prior experience in a scale-up environment.
At Yassir, we believe in the power of diversity and the importance of an inclusive culture. If you’re ready to bring your unique perspective and experiences to the table, we’re excited to listen. Don’t just apply for a job - come and be a part of our journey. Let’s create a better tomorrow together.
Location: Algiers, Algeria
Workplace: hybrid
Yassir is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in 45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub-Saharan Africa. It is backed (~$200M in funding) by VCs from Silicon Valley, Europe and other parts of the world.
We offer on-demand services such as ride-hailing and last-mile delivery. Building on this infrastructure, we are now introducing financial services to help our users pay, save and borrow digitally.
Helping usher the continent into a digital economy era. We’re not just about serving people - we’re about creating a marketplace to bring people what they need while infusing social values.
About the Role: We are seeking a visionary Analytics Manager to lead and expand our analytics capabilities. This pivotal role will oversee a dynamic team of business intelligence specialists and data analysts who are responsible for delivering actionable insights across Yassir’s ecosystem. You will be a key player in shaping Yassir’s data-driven strategy, enabling business growth, improving operational efficiency, and enhancing customer satisfaction across our ride-hailing, food delivery, and financial services verticals.
Key Responsibilities:
Strategic Leadership:
Develop and implement Yassir’s analytics strategy, ensuring alignment with business objectives across diverse markets.
Build and scale a robust analytics framework to support strategic decision-making across product, operations, marketing, and finance.
Team Development and Management:
Lead, mentor, and inspire a team of data analysts and BI professionals, fostering a culture of collaboration and innovation.
Ensure professional development and alignment of team goals with Yassir’s mission and business priorities.
Establish best practices for data governance, reporting, and visualization.
Insights and Decision Support:
Collaborate with leadership and functional teams to translate business challenges into analytics-driven solutions.
Oversee the creation of dashboards, KPIs, and ad hoc analyses to support product optimization, operational excellence, and customer retention.
Drive the adoption of self-service analytics tools to democratize data access and empower stakeholders across the organization.
Operational Excellence:
Partner with data engineering to ensure the quality, integrity, and scalability of Yassir’s data infrastructure.
Manage and prioritize analytics initiatives, ensuring timely delivery and measurable impact.
What We're Looking For:
Location: Cairo, Egypt; Alexandria, Egypt
Workplace: hybrid
Yassir is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in 45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub-Saharan Africa. It is backed (~$200M in funding) by VCs from Silicon Valley, Europe and other parts of the world.
We offer on-demand services such as ride-hailing and last-mile delivery. Building on this infrastructure, we are now introducing financial services to help our users pay, save and borrow digitally.
Helping usher the continent into a digital economy era. We’re not just about serving people - we’re about creating a marketplace to bring people what they need while infusing social values.
About the Role
Yassir is seeking a highly skilled and motivated Data Analyst, of junior / mid / senior level, to join our Data Analytics team and contribute with shaping the business’s decision making and product offering on Financial Services in making it more data and insights driven. As a Data Analyst (FinTech), you will play a crucial role in analyzing data, helping us prioritize, assess, develop financial product features for our millions of users across Africa. Your expertise in both data processing, robust statistical analysis, insights derivation, hypothesis formulation and data visualization will be essential in driving our solutions and providing value to Yassir. This is a very exciting opportunity, tackling some of Yassir’s most critical problems.
About the team
The Data Analytics team is part of Yassir’s central Data & AI domain, which is responsible for all data related activities in the organization - from Data Engineering, Data Platform management and Data Analytics all the way to AI solutions and MLOps infrastructure development. We are a global team of Data and AI / ML experts, encompassing diverse backgrounds and skills. We strive to provide top-quality Analytics and BI insights to the business, being a proactive partner to our stakeholders, and ultimately to build a mature Data Culture supported by widespread data fluency, responsible and democratized data access, data-driven decision making and automation. We push the envelope of what’s feasible, we challenge each other, we support each other, and we take great pride in our work. Most of all we are value-driven to create impact from our data solutions. If you have an inherent curiosity about the fields Data and AI, a relevant background and an internal zeal and drive to contribute, please come join us!
Responsibilities
Analyze customer, transaction, merchant, and agent data to identify trends, opportunities, and performance drivers across Wallets, Payments, Bill Payments, Merchant Payments, P2P Transfers, and other Financial Services products.
Partner with Product Managers, Operations, Risk, Finance, and Engineering teams to answer business questions through data and support product decision-making.
Develop and maintain dashboards, reports, and KPI tracking frameworks to monitor customer growth, engagement, retention, transaction performance, and revenue metrics.
Conduct deep-dive analyses on customer behavior, payment funnels, wallet activation, transaction success rates, merchant activity, and agent performance.
Support product discovery and feature development by identifying customer pain points, behavioral patterns, and growth opportunities using data.
Design, execute, and evaluate A/B tests, feature launches, promotional campaigns, and product experiments to measure impact and guide future improvements.
Work closely with Data Science and Risk teams to support customer segmentation, fraud monitoring, credit risk analysis, and predictive modeling initiatives.
Perform exploratory data analysis (EDA) to uncover actionable insights and support the development of data-driven product enhancements.
Monitor data quality, identify anomalies, and collaborate with Data Engineering teams to improve tracking, instrumentation, and reporting accuracy.
Communicate findings and recommendations clearly to both technical and non-technical stakeholders through presentations, reports, and dashboards.
Requirments
Essential
2–5 years of experience in Product Analytics, Business Analytics, Data Analytics, or a related analytical role.
Strong SQL skills and practical experience working with large-scale customer and transaction datasets.
Proficiency in Python for data analysis, statistical modeling, and data visualization.
Experience working with digital products, preferably within Fintech, Payments, Wallets, Banking, Lending, or Financial Services.
Solid understanding of statistics, hypothesis testing, experimentation, and data-driven decision-making.
Experience building dashboards and reports using BI tools such as Looker Studio, Looker, Tableau, or Power BI.
Ability to translate business questions into analytical approaches and communicate insights effectively to stakeholders.
Familiarity with cloud-based data platforms, preferably Google Cloud Platform (GCP) and BigQuery.
Strong problem-solving, analytical thinking, and attention to detail.
Excellent written and verbal communication skills in English.
Nice to have
Experience working with Wallets, Bill Payments, Merchant Payments, P2P Transfers, Agent Networks, Lending, or Credit products.
Familiarity with fraud analytics, risk monitoring, customer lifecycle analysis, or fintech growth metrics.
Exposure to machine learning, customer segmentation, or predictive analytics use cases.
Join the ride!
At Yassir, we believe in the power of diversity and the importance of an inclusive culture. So, if you're ready to bring your unique perspective and experiences to the table, then we're excited to listen.
Don't just apply for a job, come and be a part of our journey. Let's create a better tomorrow together.
We look forward to receiving your application!
Best of luck,
Your Yassir TA Team
Location: Cairo, Egypt
Workplace: hybrid
Yassir is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in 45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub-Saharan Africa. It is backed (~$200M in funding) by VCs from Silicon Valley, Europe and other parts of the world.
We offer on-demand services such as ride-hailing and last-mile delivery. Building on this infrastructure, we are now introducing financial services to help our users pay, save and borrow digitally.
Helping usher the continent into a digital economy era. We’re not just about serving people - we’re about creating a marketplace to bring people what they need while infusing social values.
About the role
As a Backend Senior Engineer, you will drive the technical standards for the Backend across our consumer domain, working with multiple squads inside the domain. You will lead Backend engineers with tech roadmaps, architecture decisions, and feature development and release cycle. You will mentor junior developers. You will contribute to scaling up Backend engineers in multiple squads and bringing great talents on board by conducting technical interviews.
About your role as “Senior Back-end Engineer”
Design, build and maintain features for the domain applications
Provide technical leadership and manage dependencies
Conduct design and code reviews
Help the domain team members with technical blockers, supporting them and helping them grow
Continuously discover, evaluate, and implement new technologies to maximize efficiency
Participate in architecture and design discussions
Participate strongly in building the technical roadmap
Conduct technical interviews
Help improve engineering standards, tooling, and processes
Perform feasibility studies to validate capability and functionality
Draft and submit intellectual property
Research and assess current technologies
Develop and execute complex, multi-tier, distributed software search applications
Create technical and domain expertise and apply it to products and problems
Assess and write code to improve or extend the application
Manage and assist current software applications
Experience providing technical leadership and mentoring others
About your experience
BSc/MSc in Engineering, Computer Science or relevant field.
Minimum 6 years of experience in a similar role
Demonstrated ability to prioritize, self-start, contribute under pressure and meet tight deadlines
Highly organized, creative and critical thinker
Comfortable working in an entrepreneurial environment
Solid OOP and software design knowledge – you should know how to create software that is extensible, reusable and meets desired architectural objectives
Must have technical skills:
Language:
Node.Js.
Database: Mongodb or other.
Framework:
Express.js
& Nest j.s.
Web architecture: Rest and restful APIs, micro-services
Master source version control: GIT
Containers: Docker, kubernetes
Caching, Redis server
Experience in a rapidly growing company in the mobility, on-demand or fintech space is a plus
Web load balancing
Scaling
OS administration
Encryption : https//, digital signing
At Yassir, we believe in the power of diversity and the importance of an inclusive culture. So, if you're ready to bring your unique perspective and experiences to the table, then we're excited to listen.
Don't just apply for a job, come and be a part of our journey. Let's create a better tomorrow together.
We look forward to receiving your application!
Best of luck,
Your Yassir TA Team
Location: Cairo, Egypt
Workplace: hybrid
Yassir is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in 45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub-Saharan Africa. It is backed (~$200M in funding) by VCs from Silicon Valley, Europe and other parts of the world.
We offer on-demand services such as ride-hailing and last-mile delivery. Building on this infrastructure, we are now introducing financial services to help our users pay, save and borrow digitally.
Helping usher the continent into a digital economy era. We’re not just about serving people - we’re about creating a marketplace to bring people what they need while infusing social values.
About the role
We are seeking a detail-oriented and experienced Quality Assurance Engineer to join our team. In this role, you will play a critical part in ensuring the quality and stability of our applications within the financial services domain across Android and iOS platforms. You will be responsible for the end-to-end testing lifecycle—from reviewing requirements and designing comprehensive test plans to executing automated and manual test cases. You will collaborate closely with cross-functional teams to identify and resolve issues, advocate for best practices, and continuously enhance our testing strategies. If you are passionate about automation, skilled in tools like Postman and Xray, and thrive in dynamic, fast-paced environments like ours, we would love to have you on board.
About your role as "Senior QA Engineer"
Review requirements, specifications, and technical documents to provide feedback; analyze test results to ensures of tware meets quality standards
Create, execute, and manage manual test cases, including detailed plans for comprehensive coverage
Document testing phases, report bugs, regression testing to verify bug fixes
Work with cross-functional teams through out the software development lifecycle to maintain quality and troubleshoot issues
Conduct post-release/post-implementation testing to ensure product stability and quality in real-world usage
tools and strategies to enhance efficiency
Estimate, prioritize, and coordinate testing activities to align with project timelines and objectives
Liaise with internal teams to understand system requirements and monitor the debugging process to ensure effective resolution of issues
About your experience
BSc/MSc in Engineering, Computer Science or relevant field.
Minimum 5 years of experience in a similar role
Demonstrated ability to prioritize, self-start, contribute under pressure and meet tight deadlines
Highly organized, creative and critical thinker
Comfortable working in an entrepreneurial environment
Proven working experience with Agile project management, QA methodology, and test management software
Hands-on experience with API Testing frameworks such as Postman
Hands on experience with test management tools such as Xray
Ability to design and write test cases in BDD format
Experience in Smoke Testing, Sanity Testing, Performance Testing, end-to-end application testing
Experience in a rapidly growing company in the mobility, on-demand or fintech space is a plus
Why you should join Yassir
😎 You will be part of one of the first Algerian startups to go through the Y Combinator program and one of the fastest-growing tech companies in North Africa. We are current in +60 cities (Algeria, Tunisia, Morocco, and Senegal)
💸 Attractive salary and you even get a stake in the company
🤙🏽Have a lasting impact on our company's culture
🚀 Perfect timing with renowned investors to build something great
📈 Extremely steep learning curve with own responsibility and intensive guidance
💯 Make a real impact on the world by helping us bring affordable financial and on-demand services to millions of Africans
At Yassir, we believe in the power of diversity and the importance of an inclusive culture. So, if you're ready to bring your unique perspective and experiences to the table, then we're excited to listen.
Don't just apply for a job, come and be a part of our journey. Let's create a better tomorrow together.
We look forward to receiving your application!
Best of luck,
Your Yassir TA Team
Location: Cairo, Egypt; Alexandria, Egypt
Workplace: hybrid
Yassir
is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in
45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub-Saharan Africa
. It is backed (~
$200M in funding
) by VCs from Silicon Valley, Europe and other parts of the world.
We offer on-demand services such as ride-hailing and last-mile delivery. Building on this infrastructure, we are now introducing financial services to help our users pay, save and borrow digitally.
Helping usher the continent into a digital economy era. We’re not just about serving people - we’re about creating a marketplace to bring people what they need while infusing social values.
About the role
We are looking for a senior front-end developer to join our team and support our growth and expansion. You will be part of the engineering team, working with a high-quality code base and the latest tools, and you will promote your skills to be an expert in complex frontend development in React.JS. Your primary focus will be the development of web applications and their integration with back-end services. You will be working alongside other engineers and developers working on different layers of the infrastructure.
About your role as Front-End Engineer - (React)
Design and build web applications using
React.js
Ensure the performance, quality, and responsiveness of applications
Collaborate with a team to define, design, and ship new features
Identify and correct bottlenecks and fix bugs
Help maintain code quality, organization, and automatization
Participate in brainstorming sessions and contribute ideas to our technology, algorithms and products.
Work with the engineering and design teams to understand end-user requirements, formulate use cases, and then translate that into a pragmatic and effective technical solution
Dive into difficult problems and successfully deliver results on schedule
About your experience
BSc/MSc in Engineering, Computer Science or relevant field.
Minimum 5 years of experience in a similar role
Demonstrated ability to prioritize, self-start, contribute under pressure and meet tight deadlines
Highly organized, creative and critical thinker
Comfortable working in an entrepreneurial environment
Solid OOP and software design knowledge – you should know how to create software that is extensible, reusable and meets desired architectural objectives
Must have technical skills:
Language: Javascript
Framework: React.JS, Express.JS
Familiarity with cloud message APIs and push notification
Web architecture: Rest and restful APIs, micro-services
Version control: GIT
Containers: Docker, Kubernetes
Caching, Redis server
Scaling, Web load balancing
Why you should join Yassir
😎 You will be part of one of the first Algerian startups to go through the Y Combinator program and one of the fastest-growing tech companies in North Africa. We are current in +60 cities (Algeria, Tunisia, Morocco, and Senegal)
💸 Attractive salary and you even get a stake in the company
🚉 Subsidized public transit pass
🤙🏽Have a lasting impact on our company's culture
🚀 Perfect timing with renowned investors to build something great
📈 Extremely steep learning curve with own responsibility and intensive guidance
💯 Make a real impact on the world by helping us bring affordable financial and on-demand services to millions of Africans
At Yassir, we believe in the power of diversity and the importance of an inclusive culture. So, if you're ready to bring your unique perspective and experiences to the table, then we're excited to listen.
Don't just apply for a job, come and be a part of our journey. Let's create a better tomorrow together.
We look forward to receiving your application!
Best of luck,
Your Yassir TA Team
Location: Cairo, Egypt; Alexandria, Egypt
Workplace: hybrid
Yassir is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in 45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub-Saharan Africa. It is backed (~$200M in funding) by VCs from Silicon Valley, Europe and other parts of the world.
We offer on-demand services such as ride-hailing and last-mile delivery. Building on this infrastructure, we are now introducing financial services to help our users pay, save and borrow digitally.
Helping usher the continent into a digital economy era. We’re not just about serving people - we’re about creating a marketplace to bring people what they need while infusing social values.
About the Role
As a Backend Staff Engineer, you will drive the technical standards for the Backend across our consumer domain, working with multiple squads inside the domain. You will lead Backend engineers with tech roadmaps, architecture decisions, and feature development and release cycle. You will mentor junior developers. You will contribute to scaling up Backend engineers in multiple squads and bringing great talents on board by conducting technical interviews.
About the role
Key Responsibilities
Design, build and maintain features for the domain applications
Provide technical leadership and manage dependencies
Conduct design and code reviews
Help the domain team members with technical blockers supporting them and helping them grow
Continuously discover, evaluate, and implement new technologies to maximize efficiency
Participate in architecture and design discussions
Participate strongly in building the technical roadmap
Conduct technical interviews
Help Improving engineering standards, tooling, and processes
Perform feasibility studies to validate capability and functionality
Draft and submit intellectual property
Research and assess current technologies
Develop and execute complex, multi-tier distributed software search applications
Create technical and domain expertise and apply to products and problems
Assess and write code to improve or extend application
Manage and assist current software applications
Experience providing technical leadership, and mentoring others
Requirements
At least 10 years of experience in backend engineering with NodeJS
Strong foundation in programming fundamentals
Database: Mongodb or other.
Framework: Nest j.s.
Web architecture: Rest and restful APIs, micro-services
Substantial experience with Git in a team environment
Containers: Docker, kubernetes
Caching, Redis server
Experience in a rapidly growing company in the mobility, on-demand or fintech space is a plus
Web load balancing
Scaling
OS administration
Encryption: https//, digital signing
Excellent communication skills
Enjoy solving problems and helping others meet their goals
Solid understanding of X
Experience writing testable code and unit tests
Have a deep knowledge of React JS and NodeJS, and you have experience developing products with it
Experience using modern JavaScript and tooling in a full-stack setting
Extensive experience with A/B experiments and have a data-driven attitude toward product development
At Yassir, we believe in the power of diversity and the importance of an inclusive culture. So, if you're ready to bring your unique perspective and experiences to the table, then we're excited to listen.
Don't just apply for a job, come and be a part of our journey. Let's create a better tomorrow together.
We look forward to receiving your application!
Best of luck,
Your Yassir TA Team
Location: Cairo, Egypt; Alexandria, Egypt
Workplace: hybrid
Yassir is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in 45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub-Saharan Africa. It is backed (~$200M in funding) by VCs from Silicon Valley, Europe and other parts of the world.
We offer on-demand services such as ride-hailing and last-mile delivery. Building on this infrastructure, we are now introducing financial services to help our users pay, save and borrow digitally.
Helping usher the continent into a digital economy era. We’re not just about serving people - we’re about creating a marketplace to bring people what they need while infusing social values.
About the Role:
We are seeking a detail-oriented and experienced Quality Assurance Engineer to join our team. In this role, you will play a critical part in ensuring the quality and stability of our applications within the financial services domain across Android and iOS platforms. You will be responsible for the end-to-end testing lifecycle—from reviewing requirements and designing comprehensive test plans to executing automated and manual test cases. You will collaborate closely with cross-functional teams to identify and resolve issues, advocate for best practices, and continuously enhance our testing strategies. If you are passionate about automation, skilled in tools like Postman and Xray, and thrive in dynamic, fast-paced environments like ours, we would love to have you on board.
Responsibilities:
Review requirements, specifications, and technical documents to provide feedback; analyze test
results to ensure software meets quality standards
Create, execute, and manage test cases (both manual and automated), including detailed plans
for comprehensive coverage
Document testing phases, report bugs, and track defects efficiently. Perform thorough
regression testing to verify bug fixes
Work with cross-functional teams throughout the software development lifecycle to maintain
quality and troubleshoot issues
Conduct post-release/post-implementation testing to ensure product stability and quality in
real-world usage
Design and develop automation scripts using open source tools. Stay updated with new testing
tools and strategies to enhance efficiency
Estimate, prioritize, and coordinate testing activities to align with project timelines and objectives
Liaise with internal teams to understand system requirements and monitor the debugging process to ensure effective resolution of issues
Requirements:
at least 4 years of hands-on experience with automated mobile testing on Android and iOS platforms
Hands-on experience in developing automated test cases in at least one programming language
Proven working experience with Agile project management, QA methodology, and testing management software
Hands-on experience with API Testing frameworks such as Postman
Hands-on experience with test management tools such as Xray
Ability to design and write test cases in BDD format
Experience in Smoke Testing, Sanity Testing, Performance Testing, and end-to-end application testing
Hands-on experience with the Robot framework is a plus
Experience in a rapidly growing company in the mobility, on-demand, or fintech space is a plus
BSc/MSc in Engineering, Computer Science, or relevant field
At Yassir, we believe in the power of diversity and the importance of an inclusive culture. So, if you're ready to bring your unique perspective and experiences to the table, then we're excited to listen.
Don't just apply for a job, come and be a part of our journey. Let's create a better tomorrow together.
We look forward to receiving your application!
Best of luck,
Your Yassir TA Team
Location: Cairo, Egypt; Alexandria, Egypt
Workplace: hybrid
Yassir is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in 45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub-Saharan Africa. It is backed (~$200M in funding) by VCs from Silicon Valley, Europe and other parts of the world.
We offer on-demand services such as ride-hailing and last-mile delivery. Building on this infrastructure, we are now introducing financial services to help our users pay, save and borrow digitally.
Helping usher the continent into a digital economy era. We’re not just about serving people - we’re about creating a marketplace to bring people what they need while infusing social values.
About the role
In this role, you will be part of our engineering team, working with a high quality code base and the latest tools, where you will promote your skills to be an expert in complex frontend development in Android (kotlin) native platforms. Your primary focus will be development of mobile applications and their integration with back-end services. You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, a commitment to a highly dynamic environment, where root cause analysis and rapid collaborative problem solving, sophisticated design, and the creation of quality products are required.
About your role as “Senior Android Engineer”
Design and build mobile applications for Android.
Ensure the performance, quality, and responsiveness of applications
Collaborate with a team to define, design, and ship new features
Identify and correct bottlenecks and fix bugs
Help maintain code quality, organization, and automatization
Participate in brainstorming sessions and contribute ideas to our technology, algorithms and products.
Work with the engineering and design teams to understand end-user requirements, formulate use cases, and then translate that into a pragmatic and effective technical solution
Dive into difficult problems and successfully deliver results on schedule
About your experience
Minimum of 5 years
of professional experience in Android app development.
Proven track record of delivering
high-quality, user-friendly
Android applications.
Bachelor's degree in
Computer Science
,
Software Engineering
, or a related field. A master's degree is a plus.
Expert proficiency in Kotlin
with a deep understanding of its advanced features.
Extensive experience with
Jetpack Compose
and building UI components in a declarative paradigm.
Strong understanding of the
Android SDK
, including
UI design principles
, patterns, and best practices.
Experience with
asynchronous programming
and
multithreading
in Android.
Proficient in integrating
RESTful APIs
and working with
JSON
data format.
Familiarity with
dependency injection frameworks
like
Dagger/Hilt
.
Experience with
Android Architecture Components
(ViewModel, LiveData, Room, Navigation).
Solid understanding of
MVI
and other architectural patterns.
Proficient with
version control systems
, particularly
Git
, and experience with
GitFlow
workflow.
Experience with
unit testing
(JUnit, Mockito) and
UI testing
(Espresso).
Knowledge of
Gradle
build system and managing project dependencies.
Understanding of
material design principles
and ability to implement them effectively.
Familiarity with
app performance optimization
and tools like
Android Profiler
.
Experience with
Google Play Store deployment
and app release management.
Knowledge of
backend technologies
and experience with
Firebase
or other backend services.
Experience with
Continuous Integration/Continuous Deployment (CI/CD)
pipelines using tools like
Jenkins
,
GitHub Actions
, or
Bitrise
.
Understanding of
secure coding practices
and experience with
encryption
and
data protection
on Android.
Experience with
Agile/Scrum
methodologies and participating in
sprint planning
,
daily stand-ups
, and
retrospectives
.
Experience with
localization/internationalization
to support multi-language apps.
Knowledge of
analytics tools
like
Google Analytics
, or
Firebase Analytics
, for tracking app performance and user engagement.
Why you should join Yassir
😎 You will be part of one of the first Algerian startups to go through the Y Combinator program and one of the fastest-growing tech companies in North Africa. We are current in +60 cities (Algeria, Tunisia, Morocco, and Senegal)
💸 Attractive salary and you even get a stake in the company
🚉 Subsidized public transit pass
🤙🏽Have a lasting impact on our company's culture
🚀 Perfect timing with renowned investors to build something great
📈 Extremely steep learning curve with own responsibility and intensive guidance
💯 Make a real impact on the world by helping us bring affordable financial and on-demand services to millions of Africans
At Yassir, we believe in the power of diversity and the importance of an inclusive culture. So, if you're ready to bring your unique perspective and experiences to the table, then we're excited to listen.
Don't just apply for a job, come and be a part of our journey. Let's create a better tomorrow together.
We look forward to receiving your application!
Best of luck,
Your Yassir TA Team
Location: Home Based - Americas; Home based - EMEA; Home based - Worldwide
Alliances & Channels Leader
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder led, profitable and growing.
We have new senior leadership opportunities in our Global Alliances and Channels organisations, to lead business development and partnership with some of the most important actors in the global technology sector. As the publisher of Ubuntu and a leading provider of open source to major technology firms globally, Canonical works across a broad partner ecosystem that includes global system integrators, value-added resellers, regional distributors, independent software vendors, independent hardware vendors, silicon companies, public clouds and other strategic technology brands.
These partners shape the platforms, solutions, marketplaces, hardware and delivery motions through which enterprises adopt open source at scale. We are looking for exceptional partner leaders who can build durable, mutually valuable relationships, develop joint solutions, drive global go-to-market programmes, and convert partner potential into measurable customer impact, revenue growth and market expansion for Canonical.
Opportunities are available for both people leaders and senior individual contributors. In these roles, you will lead, build or scale one or more strategic partner motions for Canonical, either by managing a team or by directly driving high-impact partner initiatives. You will work closely with partners throughout their sales, product, delivery and executive planning cycles to make Canonical their trusted partner for enterprise open source solutions. Depending on your experience and Canonical’s business priorities, your focus may include Channels, GSI, ISV, IHV/OEM, Silicon, Cloud or cross-ecosystem partnerships.
Our Alliances and Channels teams build trusted relationships with partners at executive level, increase Canonical market share and attach rate, evangelise the partnership, and lead business interactions from engineers to CxO level. This role will own strategy, sell-to, sell-through and sell-with motions across assigned partners or sectors, as well as promotion of partner-related activities, from campaigns, enablement and executive engagement, to strategic opportunities and partner events.
Location:
These are globally remote positions.
The role entails
Own and drive partner strategy, forecast, bookings and revenues for Canonical across one or more indirect routes to market
Lead and evolve a team or strategic partner portfolio towards accelerated revenue growth and market impact
Build strategic relationships with global and regional partners at executive levels
Design and execute joint go-to-market plans with partners, sales, product management, product marketing and engineering teams
Develop partner capability through sales engagement, technical enablement, joint marketing and disciplined business planning
Guide our offering from product management, to product marketing, and scale it through the support of our global sales organisation
Establish operating cadence, pipeline governance and data-driven accountability across complex partner relationships
What we are looking for in you:
10+ years of experience in alliance, channel, partner, ecosystem or indirect sales management roles
Experience in one or more of GSIs, VARs, distributors, ISVs, IHVs/OEMs, silicon, public cloud, marketplaces or strategic technology alliances
Deep commercial experience encompassing revenue, margins, pipeline, forecasting and partner economics
Proven leadership and presentation skills, with the ability to engage confidently from engineer to CxO level
Ability to build trusted executive relationships while aligning product, sales, marketing, engineering and operations teams
Insight into open source, Ubuntu, enterprise infrastructure, cloud, AI, security and Canonical’s competition and opportunities
Track record of data-driven decision-making and disciplined execution across complex, global relationships
An autonomous, disciplined, hands-on, get-it-done mentality
An exceptional academic track record from high school and university.
Business level written and spoken English.
Sincere personal motivation aligned with our mission.
International travel 2-4 times a year for company events up to two weeks long.
In addition we expect that you will match our values, by being:
Precise, taking care to deliver correctness and clarity.
Reliable, delivering high quality work that builds trust and confidence.
Accessible, collaborating to build products and systems that are usable.
Adroit, blending enthusiasm, knowledge, adaptability, style and character.
What we offer colleagues
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
Distributed work environment with twice-yearly team sprints in person
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Team Member Assistance Program & Wellness Platform
Opportunity to travel to new locations to meet colleagues
Priority Pass and travel upgrades for long-haul company events
About Canonical
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products.
Whatever your identity, we will give your application fair consideration.
Location: Cairo, Egypt; Alexandria, Egypt
Workplace: onsite
Yassir is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in 45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub-Saharan Africa. It is backed (~$200M in funding) by VCs from Silicon Valley, Europe and other parts of the world.
We offer on-demand services such as ride-hailing and last-mile delivery. Building on this infrastructure, we are now introducing financial services to help our users pay, save and borrow digitally.
Helping usher the continent into a digital economy era. We’re not just about serving people - we’re about creating a marketplace to bring people what they need while infusing social values.
ABOUT THE ROLE
In this role, you will be part of our engineering team, working with a high-quality codebase and the latest tools, where you will develop your expertise as an expert in complex frontend development on iOS (Swift and SwiftUI) native platforms. Your primary focus will be on the development of mobile applications and their integration with back-end services. You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, a commitment to a highly dynamic environment is required, where root cause analysis and rapid collaborative problem solving, sophisticated design, and the creation of quality products are required.
Design and build mobile applications for iOS.
Ensure the performance, quality, and responsiveness of applications
Collaborate with a team to define, design, and ship new features
Identify and correct bottlenecks and fix bugs
Help maintain code quality, organization, and automation
Participate in brainstorming sessions and contribute ideas to our technology, algorithms, and products.
Work with the engineering and design teams to understand end-user requirements, formulate use cases, and then translate that into a pragmatic and effective technical solution
Dive into difficult problems and successfully deliver results on schedule
Requirements
Must have technical skills with at least 5 years of experience
Language: iOS (Swift) native
Familiarity with cloud message APIs and push notification
Web architecture: REST and RESTful APIs, micro-services
Version control: GIT
BSc/MSc in Engineering, Computer Science or relevant field
Nice to have technical skills (Strongly advised)
Containers: Docker, Kubernetes
Caching, Redis server
Scaling, Web load balancing
Experience in a rapidly growing company in the fintech space is a plus
At Yassir, we believe in the power of diversity and the importance of an inclusive culture. So, if you're ready to bring your unique perspective and experiences to the table, then we're excited to listen.
Don't just apply for a job, come and be a part of our journey. Let's create a better tomorrow together.
We look forward to receiving your application!
Best of luck,
Your Yassir TA Team
Location: Cairo, Egypt; Alexandria, Egypt
Workplace: hybrid
Yassir is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in 45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub-Saharan Africa. It is backed (~$200M in funding) by VCs from Silicon Valley, Europe and other parts of the world.
We offer on-demand services such as ride-hailing and last-mile delivery. Building on this infrastructure, we are now introducing financial services to help our users pay, save and borrow digitally.
Helping usher the continent into a digital economy era. We’re not just about serving people - we’re about creating a marketplace to bring people what they need while infusing social values.
About the role
In this role, you will be part of our growing and international engineering team, working with a high-quality code base and the latest tools, where you will promote your skills to be an expert in complex backend development, including microservices architecture, using Java. You will own and build large scale backend systems and micro-services. You will design, develop, and deliver powerful server-side applications in a highly dynamic environment, where root cause analysis and rapid problem-solving are required.
About your role as “Senior Java Engineer”
Build robust and scalable software in Java (Spring, Spring boot & hibernate)
Design and create (micro)services and system architecture for projects, and contribute and provide feedback to other team members.
Help improve existing code quality through writing unit tests, automation and performing code reviews.
Participate in brainstorming sessions and contribute ideas to our technology, algorithms and products.
Work with the engineering and design teams to understand end-user requirements, formulate use cases, and then translate that into a pragmatic and effective technical solution.
Dive into difficult problems and successfully deliver results on schedule.
About your experience
BSc/MSc in Engineering, Computer Science or relevant field.
Minimum 5 years of experience in a similar role
Demonstrated ability to prioritize, self-start, contribute under pressure and meet tight deadlines
Highly organized, creative and critical thinker
Comfortable working in an entrepreneurial environment
Solid OOP and software design knowledge – you should know how to create software that is extensible, reusable and meets desired architectural objectives
Must have technical skills:
Language: Java.
Database: Mongodb or other.
Framework: Spring boot and hibernate.
Web architecture: Rest and restful APIs, micro-services
TDD
Containers: Docker, kubernetes
Caching, Redis server
Web load balancing
Scaling
OS administration
Encryption : https//, digital signing
Why you should join Yassir
😎 You will be part of one of the first Algerian startups to go through the Y Combinator program and one of the fastest-growing tech companies in North Africa. We are current in +60 cities (Algeria, Tunisia, Morocco, and Senegal)
💸 Attractive salary and you even get a stake in the company
🚉 Subsidized public transit pass
🤙🏽Have a lasting impact on our company's culture
🚀 Perfect timing with renowned investors to build something great
📈 Extremely steep learning curve with own responsibility and intensive guidance
💯 Make a real impact on the world by helping us bring affordable financial and on-demand services to millions of Africans
At Yassir, we believe in the power of diversity and the importance of an inclusive culture. So, if you're ready to bring your unique perspective and experiences to the table, then we're excited to listen.
Don't just apply for a job, come and be a part of our journey. Let's create a better tomorrow together.
We look forward to receiving your application!
Best of luck,
Your Yassir TA Team
Location: San Francisco, CA; New York, NY
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs.
WHAT YOU’LL DO
- Design and deliver production-grade AI agents https://sierra.ai/blog/meet-the-ai-agent-engineer: You'll build and ship highly performant, reliable, and intuitive AI agents that are central, mission-critical and drive revenue directly to Sierra's growth. These aren't prototypes—they are powerful, scalable systems running in production environments across industries like finance, healthcare, and commerce.
- Drive the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle (ADLC): You'll have complete ownership and autonomy from initial pilot through deployment and continuous iteration. You'll be responsible for building, tuning, and evolving AI agents in production environments, defining the standard for ADLC best practices along the way.
- Partner with large enterprises and cutting-edge startups: You’ll work directly with leaders at some of the world’s largest enterprises to understand their most pressing business challenges, and build AI agents that transform how they operate at scale. You'll also partner with the most cutting-edge startups in Silicon Valley, embedding AI agents across their entire business stack to drive innovation and efficiency.
- Build the future of the platform: Your direct work with customers will guide the evolution of Sierra's core platform. You'll surface unmet needs, prototype new tools and features, and collaborate with research, product, and platform to shape the future of AI agent development and Sierra's product.
EXAMPLE PROJECTS
These are some examples of projects that engineers on our team have worked on recently:
- Design and build AI agents for large telecommunications and media companies that consistently outperform human agents in managing subscription churn
- Develop and refine AI agents capable of navigating complex customer interactions, like troubleshooting a broken device and personalizing product recommendations
- Create generalizable AI agent frameworks tailored for industry-specific use cases. See some examples in our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services!
- Facilitate design partnerships for new product initiatives, such as new agent architectures, self-service capabilities, and generative agent development
- Experiment with the latest voice models and figure out how to integrate them at scale to enterprise-grade customers
WHAT YOU'LL BRING
- Language fluency - professional fluency in both Brazilian Portuguese and English
- Experience building and scaling end-to-end production systems
- Strong technical problem-solving skills, especially in fast-changing, ambiguous environments
- A builder and tinkerer’s mindset with high agency - you find creative ways to overcome obstacles and ship
- Comfort working directly with customers to understand their needs and solve real-world problems
- Excellent communication skills - clear, direct, and persuasive across technical and non-technical audiences
EVEN BETTER...
- Experience building or deploying AI/LLM systems in production
- Have been a founder or founding engineer - you know what it means to balance craft, ownership, and speed
- Familiarity with tools that power today's AI agents: eval frameworks, agent tooling, RAG pipelines, and prompt engineering
- Prior experience with React, TypeScript, and/or Go
- Previous roles where you interfaced with customers or led technical projects with external stakeholders
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits
- Lunch, as well as delicious snacks and coffee to keep you energized when working onsite
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description.
Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy.
We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.
Location: Morocco
Workplace: remote
At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking an
Customer Experience Agent
specialist
to join one of our
clients
' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.
Responsibilities:
Handle customer inquiries across phone, email, and chat in English and one additional language (French).
Assist customers with product information, order status, billing concerns, tracking, returns, exchanges, and general account support.
Investigate, troubleshoot, and resolve customer issues by identifying root causes and providing clear solutions.
Ensure accurate documentation of all customer interactions in CRM or support tools.
Stay updated on processes, policies, and product information to provide consistent and accurate support.
Meet performance expectations related to quality, responsiveness, and customer satisfaction.
Have 2-4 years of experience in customer service or any customer-facing support role.
Are fluent in English and French (spoken and written).
Have strong communication skills with the ability to explain solutions clearly and professionally.
Are customer-focused, empathetic, and solution-oriented.
Can handle multiple channels and tasks in a fast-paced environment.
Have experience using tools such as Zendesk, Salesforce, Shopify, or similar platforms (a plus, not required).
Technical Requirements:
Internet connection: High-speed internet required — minimum 20 Mbps or fiber connection.
Computer / laptop: Employees must use a genuine, supported business laptop with built-in hardware security and full-disk encryption enabled. Unsupported, modified, bypass-installed, rooted, or jailbroken operating systems are not permitted.
- Windows: Windows 11 (preferably Windows 11 Pro), 2021 model or newer, with TPM 2.0 enabled and BitLocker / Windows Device Encryption turned on.
- Mac: Apple MacBook / Mac, 2020 model or newer, preferably Apple Silicon M1 or newer, running a supported macOS version
with FileVault enabled.
- RAM: Minimum 8 GB (16 GB preferred)
Noise-canceling headset
Power and internet backup required
УдалённоMorocco
ГибридseniorCairo, Egypt; Alexandria, Egypt
Зарплата не указана
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