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Location: Remote (Canada) Thank you for considering Tailscale. If this job description resonates with you, please apply. Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications. We encourage you to help us break that statistic! About Tailscale Tailscale is making safe connection effortless by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We're building a future for the Internet that's easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital. About the Role The Community Programs team creates the spaces, programs, and opportunities that help our community thrive. We're looking for a Community Engagement and Advocacy Manager to help us strengthen relationships with the people who use, build with, and advocate for Tailscale. In this role, you'll own and grow three important areas of our community: the Tailscale Insiders advocacy program, our digital communities, specifically Discord and Reddit, and our Community Projects program. You'll focus on creating meaningful opportunities for community members to connect, contribute, share their expertise, and be recognized for the work they do. Whether that's helping an Insider find their next speaking opportunity, bringing Tailscale staff into conversations on Discord, or showcasing an exciting community-built project, you'll help turn community participation into lasting relationships and advocacy. You'll work closely with teams across Tailscale, including Developer Relations, Product, Engineering, Marketing, and Support, to connect community members with the right people, resources, and opportunities. We're looking for someone who genuinely enjoys working with people, understands what makes communities thrive, and can turn ideas into thoughtful, well-run programs. You don't need to be deeply technical, but you should be curious about technology and excited to learn from the people building with it. Key Responsibilities Insiders Advocacy Program Own the strategy, day-to-day operations, engagement, and ongoing growth of the Tailscale Insiders advocacy program. Build and maintain meaningful relationships with Insiders, understanding their interests, expertise, motivations, and how they want to participate in the Tailscale community. Develop recurring engagement opportunities that help Insiders connect with one another and with teams across Tailscale. Identify opportunities for Insiders to contribute through speaking engagements, technical content, community events, product feedback, testing, and other initiatives. Partner with internal teams to create clear pathways for Insiders to participate in company initiatives, ensuring opportunities are relevant and mutually beneficial. Identify and nurture emerging advocates across the Tailscale community, creating pathways for deeper participation and potential involvement in the Insiders program. Own the recruitment, onboarding, recognition, and ongoing engagement of Insiders, ensuring participants feel valued, supported, and connected. Gather feedback from program members and continuously improve the Insider experience. Track program participation, contributions, engagement, and outcomes to understand and communicate the impact of the program. Digital Communities: Discord & Reddit Own the strategy, day-to-day engagement, and overall community experience across Tailscale's Discord and Reddit communities, fostering welcoming, active, and inclusive spaces. Develop and execute engagement initiatives, including community events, AMAs, discussions, and member spotlights that encourage participation and connection. Partner with teams across Tailscale to bring staff into community conversations and create opportunities for meaningful engagement. Partner with Product, Marketing, and Developer Relations to plan and lead Discord and Reddit engagement around product launches, announcements, and key company initiatives. Own day-to-day community moderation, including enforcing guidelines, managing moderation tools and bots, coordinating volunteer moderators, and escalating sensitive issues to appropriate internal teams. Identify opportunities to improve community engagement, structures, and experiences based on member feedback and participation. Recognize and celebrate active members and contributors, creating opportunities for deeper involvement and advocacy. Monitor community conversations, feedback, and engagement metrics to identify emerging themes, share actionable insights with internal teams, and inform community strategy, product decisions, and program improvements. Community Projects Own the strategy, operations, and continued growth of Tailscale's Community Projects program, recognizing and amplifying projects built by our community. Develop and maintain a clear, repeatable process for discovering, submitting, reviewing, tracking, and showcasing community projects. Build relationships with project creators, understanding what they've built, their motivations, and how Tailscale can support and recognize their work. Partner with Developer Relations, Marketing, Product, and Engineering to identify opportunities to turn community projects into technical content, demos, documentation, social content, and community showcases. Create opportunities for project creators to share their work through community events, presentations, blog posts, videos, and other channels. Identify projects that demonstrate creative or emerging uses of Tailscale and help surface those examples to relevant internal teams. Develop thoughtful ways to recognize and reward contributors, ensuring builders receive visibility and credit for their work. Track program activity, project contributions, and outcomes to help demonstrate how community projects support advocacy, learning, and broader awareness of Tailscale as a platform. What We Are Looking For 3–5+ years of experience in community management, advocacy, community programs, developer communities, or related roles. Experience owning and growing community programs, including developing initiatives, coordinating stakeholders, and driving engagement. Proven ability to build meaningful relationships with community members, advocates, contributors, and internal teams. Experience managing and moderating online communities, including community guidelines, moderation tools, and maintaining healthy, inclusive environments. Strong written and verbal communication skills, with the ability to engage authentically and collaborate across teams. Excellent organizational and program management skills, with the ability to manage multiple priorities, work independently, and navigate ambiguity. Strong understanding of community engagement and advocacy, with the ability to identify opportunities, recognize contributors, and turn feedback into meaningful improvements. Genuine curiosity about technology and an eagerness to learn about Tailscale's products and community. Nice to Have Experience managing advocacy, ambassador, champion, or contributor recognition programs. Hands-on experience managing Discord, Reddit, or similar community platforms, including moderation bots and automation tools. Experience working with developers, open source, infrastructure, networking, security, or other technology-focused communities. Familiarity with community engagement and intelligence tools such as Common Room. Experience developing community programming such as AMAs, virtual events, member spotlights, and recurring engagement initiatives. Experience identifying and amplifying community stories, projects, or contributor achievements. Experience collaborating with Product, Developer Relations, Engineering, Marketing, or Support teams. Willingness and ability to travel occasionally to support community events, meetups, and other initiatives. As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels. Tailscale's compensation package includes base salary, equity, and comprehensive benefits. The salary range displayed on each job posting represents the target range for a new hire's base salary. Individual offers may vary based on experience and skill set. CAN Pay Range $192,960 — $237,180 CAD What We Offer An inclusive, flexible environment where you can be your authentic self. We recognize the impact of diverse voices and backgrounds on the growth of our people, product, and company. And that flexibility in how and when you work empowers our team to integrate work and life. A competitive total compensation package. This includes a base salary, an equity incentive plan and variable commission (for quota-based roles). Comprehensive group benefits with no waiting period. Take advantage of coverage for health, vision, dental, and more for you and your family! Remote first company —most of our teams work fully remotely. Enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person social events, and leverage our corporate co-working program to visit WeWork (or other similar spaces near you). Some roles require in-office collaboration depending on team needs, which will be clearly noted in the job description. Employer-funded retirement contributions. Tailscale will match your retirement contributions dollar-for-dollar, up to a maximum annual employer contribution equal to 0.75% of your eligible compensation. Connect with other Tailscalars IRL. Attend our annual company retreat, participate in team off-sites, and collaborate in person with teammates across Canada, the United States, the United Kingdom, and Singapore. We support intentional in-person connection through team travel and distributed collaboration. Support for your personal and professional development. Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities. Paid time off and a healthy work-life integration. Our flexible, paid time off program supports you for any situation life throws your way, whether moving homes or travelling the world! A build-your-own home office setup. You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $500 USD to customize your workstation to make it your own. Paid parental leave program . We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups (20 weeks for birthing parents, 16 weeks for non-birthing parents). Tailscale is committed to providing an accessible and inclusive hiring process. If you require an accommodation at any stage of the recruitment process or related to any aspect of this role, please contact your recruiter. Our hiring process uses AI-assisted tools to help screen and assess candidates. All hiring decisions are made by people. Please be aware that legitimate emails from Tailscale's talent team will only originate from @tailscale.com, @greenhouse.io, and @interviews.modernloop.io email addresses. For more information about protecting yourself from impersonators and scams, please visit https://tailscale.com/scam-awareness .

Location: New York, NY (HQ); Remote (US); Denver, CO; Miami, FL Workplace: Remote ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp builds software that moves real money, from bill payments and corporate cards to reimbursements, accounting integrations, and travel. Our customers rely on us to keep their operations running: invoices get paid, books get closed, and finance leaders can trust the data behind every decision. In this role, you will be the person who spots where customers are getting stuck and drives issues to a clear resolution. You will learn a complex product deeply enough to troubleshoot across payments, bank linking, accounting syncs, and card programs, then partner with teams across Engineering, Risk, Product, and Partnerships to get problems solved. This is not script-based support. You will triage, investigate, and make high-signal judgment calls throughout the day. You will thrive in this role if you are a systems thinker and deeply customer obsessed. Support is the baseline. How you think about improving processes, tools, and outcomes is what sets you apart. WHAT YOU’LL DO - Be the voice of Ramp's Customer Support. You'll spend your day engaging with customers, primarily via live calls, email, and chat. - Diagnose across a broad product surface. Ramp isn't one product — it's payments, cards, travel, accounting integrations, and more. You'll need to understand how they connect and where they break. - Operate with an ownership mindset, managing escalations end-to-end. You take full accountability for every ticket you handle. When an issue crosses team boundaries — risk, engineering, product, partnerships — you route it correctly, follow up, and make sure the customer isn't left waiting. You'll work across Zendesk, internal tooling, and Slack-based escalation workflows. - Build and shape AI tools, not just use them. Ramp is building AI into CX operations. You'll use AI-powered research tools and proprietary tools like Glass daily, provide direct feedback on what's working, and play an active role in how these tools evolve. You're not just a user — you're a builder. We are all builders at Ramp. - Ship improvements, not just flag them. When you notice a process gap, a missing SOP, or a knowledge base article that's sending associates down the wrong path, you don't just raise it — you have the autonomy to roll up your sleeves and fix it. Leverage AI to solve problems, build automations, and improve the systems around you. The best people in this role make the whole team better. - Communicate with precision and empathy. Our customers are financially sophisticated. You need to explain what's happening, what you're doing about it, and what they should expect — clearly and without filler. WHAT YOU NEED - You're a systems thinker: you don't just solve the ticket in front of you, you ask why the problem exists and how to prevent it from happening again. - You actively use AI tools — Claude, Notion AI, research and workflow tools — and can demonstrate how you've applied them to get real work done. This is a hard requirement. - You're fast-moving while holding yourself to a high bar for execution: you balance speed, accuracy, and thoroughness in every interaction. - You can hold a technical conversation about how systems connect (APIs, bank integrations, accounting software) even if you're not writing code. - You manage competing priorities without dropping things. When you have 15 open issues across 4 internal teams, nothing falls through. - You write clearly and concisely. You can explain a payment reconciliation issue to a CFO without jargon. - You're comfortable on the phone. Many interactions start there. - You have a demonstrated track record of exceeding key performance standards, including CSAT, QA, and speed-of-service metrics. NICE TO HAVES - Experience building workflows or automations using AI tools, not just prompting - Familiarity with accounting workflows (AP/AR, GL, reconciliation) or ERP integrations (NetSuite, QuickBooks, Sage) - Background in payments infrastructure (ACH, wire transfers, card networks) - Track record of working somewhere that shipped product fast and expected CX to keep up WHY BE A CX ASSOCIATE AT RAMP - Cross-functional exposure from day one. You work directly with Product, Engineering, and GTM teams — not siloed into a support queue. - AI tools and unlimited access. Unlimited tokens, proprietary AI tools like Glass, and a culture that expects you to use them to move faster and build smarter. - Career growth that you own. Grow within CX, explore other functions internally, or carve out a path that doesn't exist yet. If you're invested, we're invested. - Culture that's different from a call center. Team events, in-person offsites, and a genuine commitment to building a team people want to be part of. READ MORE ABOUT HOW RAMP THINKS ABOUT AI AND CX: - How Ramp Became an AI-First Company — Geoff Charles, CPO https://x.com/geoffintech/status/2042002590758572377?s=20 - Inside Glass: How Ramp Built a Proprietary AI Platform for CX — Seb Goddijn, AI Product Manager https://x.com/sebgoddijn/status/2042285915435937816?s=20 - AI-Powered Customer Experience at Ramp — Ben Levick, Head of CX / Ramp AI https://ramp.com/leading-indicators/how-to-build-your-team-to-capitalize-on-ai WHAT TO KNOW BEFORE YOU APPLY - Schedule & Shift Bidding - Please Read Carefully: CX Associates work a set 40-hour/week schedule assigned through a schedule-bid process. Working hours span 7:00 AM–11:00 PM local time (EST/ CST/ PST), and your shift will likely include a weekend day (either Sun–Thu or Tue–Sat). Associates also cover 2–3 company holidays per year on a rotating basis. Ramp's customers operate on financial deadlines that don't pause. - The product changes frequently. If you need a stable, predictable environment, this isn't it. If you like learning new things every week, it is. - This role is a launchpad for your career at one of the fastest-growing companies in fintech. For candidates located in NYC or SF, the pay range for this role is $60,000-$70,000. For candidates located in all other locations, the pay range for this role is $60,000-$65,000. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: New York, NY (HQ); San Francisco, CA; Remote (US); Denver, CO; Miami, FL Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp builds software that moves real money, from bill payments and corporate cards to reimbursements, accounting integrations, and travel. Our customers rely on us to keep their operations running: invoices get paid, books get closed, and finance leaders can trust the data behind every decision. In this role, you will be the person who spots where customers are getting stuck and drives issues to a clear resolution. You will learn a complex product deeply enough to troubleshoot across payments, bank linking, accounting syncs, and card programs, then partner with teams across Engineering, Risk, Product, and Partnerships to get problems solved. This is not script-based support. You will triage, investigate, and make high-signal judgment calls throughout the day. You will thrive in this role if you are a systems thinker and deeply customer obsessed. Support is the baseline. How you think about improving processes, tools, and outcomes is what sets you apart.   WHAT YOU’LL DO - Be the voice of Ramp's Customer Support. You'll spend your day engaging with customers, primarily via live calls, email, and chat. - Diagnose across a broad product surface. Ramp isn't one product — it's payments, cards, travel, accounting integrations, and more. You'll need to understand how they connect and where they break. - Operate with an ownership mindset, managing escalations end-to-end. You take full accountability for every ticket you handle. When an issue crosses team boundaries — risk, engineering, product, partnerships — you route it correctly, follow up, and make sure the customer isn't left waiting. You'll work across Zendesk, internal tooling, and Slack-based escalation workflows. - Build and shape AI tools, not just use them. Ramp is building AI into CX operations. You'll use AI-powered research tools and proprietary tools like Glass daily, provide direct feedback on what's working, and play an active role in how these tools evolve. You're not just a user — you're a builder. We are all builders at Ramp. - Ship improvements, not just flag them. When you notice a process gap, a missing SOP, or a knowledge base article that's sending associates down the wrong path, you don't just raise it — you have the autonomy to roll up your sleeves and fix it. Leverage AI to solve problems, build automations, and improve the systems around you. The best people in this role make the whole team better. - Communicate with precision and empathy. Our customers are financially sophisticated. You need to explain what's happening, what you're doing about it, and what they should expect — clearly and without filler. WHAT YOU NEED - You're a systems thinker: you don't just solve the ticket in front of you, you ask why the problem exists and how to prevent it from happening again. - You actively use AI tools — Claude, Notion AI, research and workflow tools — and can demonstrate how you've applied them to get real work done. This is a hard requirement. - You're fast-moving while holding yourself to a high bar for execution: you balance speed, accuracy, and thoroughness in every interaction. - You can hold a technical conversation about how systems connect (APIs, bank integrations, accounting software) even if you're not writing code. - You manage competing priorities without dropping things. When you have 15 open issues across 4 internal teams, nothing falls through. - You write clearly and concisely. You can explain a payment reconciliation issue to a CFO without jargon. - You're comfortable on the phone. Many interactions start there. - You have a demonstrated track record of exceeding key performance standards, including CSAT, QA, and speed-of-service metrics. NICE TO HAVES - Experience building workflows or automations using AI tools, not just prompting - Familiarity with accounting workflows (AP/AR, GL, reconciliation) or ERP integrations (NetSuite, QuickBooks, Sage) - Background in payments infrastructure (ACH, wire transfers, card networks) - Track record of working somewhere that shipped product fast and expected CX to keep up WHY BE A CX ASSOCIATE AT RAMP - Cross-functional exposure from day one. You work directly with Product, Engineering, and GTM teams — not siloed into a support queue. - AI tools and unlimited access. Unlimited tokens, proprietary AI tools like Glass, and a culture that expects you to use them to move faster and build smarter. - Career growth that you own. Grow within CX, explore other functions internally, or carve out a path that doesn't exist yet. If you're invested, we're invested. - Culture that's different from a call center. Team events, in-person offsites, and a genuine commitment to building a team people want to be part of. READ MORE ABOUT HOW RAMP THINKS ABOUT AI AND CX: - How Ramp Became an AI-First Company — Geoff Charles, CPO https://x.com/geoffintech/status/2042002590758572377?s=20 - Inside Glass: How Ramp Built a Proprietary AI Platform for CX — Seb Goddijn, AI Product Manager https://x.com/sebgoddijn/status/2042285915435937816?s=20 - AI-Powered Customer Experience at Ramp — Ben Levick, Head of CX / Ramp AI https://ramp.com/leading-indicators/how-to-build-your-team-to-capitalize-on-ai WHAT TO KNOW BEFORE YOU APPLY - Schedule & Shift Bidding - Please Read Carefully: CX Associates work a set 40-hour/week schedule assigned through a schedule-bid process. Evening working hours span 6:00 PM–2:30 AM EST, and your shift will likely include a weekend day (either Sun–Thu or Tue–Sat). Associates also cover 2–3 company holidays per year on a rotating basis. Ramp's customers operate on financial deadlines that don't pause. - The product changes frequently. If you need a stable, predictable environment, this isn't it. If you like learning new things every week, it is. - This role is a launchpad for your career at one of the fastest-growing companies in fintech. For candidates located in NYC or SF, the pay range for this role is $65,000-$70,000. For candidates located in all other locations, the pay range for this role is $60,000-$65,000. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: New York, NY (HQ); San Francisco, CA; Remote (US) Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp builds software that moves real money, from bill payments and corporate cards to reimbursements, accounting integrations, and travel. Our customers rely on us to keep their operations running: invoices get paid, books get closed, and finance leaders can trust the data behind every decision. In this role, you will be the person who spots where customers are getting stuck and drives issues to a clear resolution. You will learn a complex product deeply enough to troubleshoot across payments, bank linking, accounting syncs, and card programs, then partner with teams across Engineering, Risk, Product, and Partnerships to get problems solved. This is not script-based support. You will triage, investigate, and make high-signal judgment calls throughout the day. You will thrive in this role if you are a systems thinker and deeply customer obsessed. Support is the baseline. How you think about improving processes, tools, and outcomes is what sets you apart.   WHAT YOU’LL DO - Be the voice of Ramp's Customer Support. You'll spend your day engaging with customers, primarily via live calls, email, and chat. - Diagnose across a broad product surface. Ramp isn't one product — it's payments, cards, travel, accounting integrations, and more. You'll need to understand how they connect and where they break. - Operate with an ownership mindset, managing escalations end-to-end. You take full accountability for every ticket you handle. When an issue crosses team boundaries — risk, engineering, product, partnerships — you route it correctly, follow up, and make sure the customer isn't left waiting. You'll work across Zendesk, internal tooling, and Slack-based escalation workflows. - Build and shape AI tools, not just use them. Ramp is building AI into CX operations. You'll use AI-powered research tools and proprietary tools like Glass daily, provide direct feedback on what's working, and play an active role in how these tools evolve. You're not just a user — you're a builder. We are all builders at Ramp. - Ship improvements, not just flag them. When you notice a process gap, a missing SOP, or a knowledge base article that's sending associates down the wrong path, you don't just raise it — you have the autonomy to roll up your sleeves and fix it. Leverage AI to solve problems, build automations, and improve the systems around you. The best people in this role make the whole team better. - Communicate with precision and empathy. Our customers are financially sophisticated. You need to explain what's happening, what you're doing about it, and what they should expect — clearly and without filler. WHAT YOU NEED - You're a systems thinker: you don't just solve the ticket in front of you, you ask why the problem exists and how to prevent it from happening again. - You actively use AI tools — Claude, Notion AI, research and workflow tools — and can demonstrate how you've applied them to get real work done. This is a hard requirement. - You're fast-moving while holding yourself to a high bar for execution: you balance speed, accuracy, and thoroughness in every interaction. - You can hold a technical conversation about how systems connect (APIs, bank integrations, accounting software) even if you're not writing code. - You manage competing priorities without dropping things. When you have 15 open issues across 4 internal teams, nothing falls through. - You write clearly and concisely. You can explain a payment reconciliation issue to a CFO without jargon. - You're comfortable on the phone. Many interactions start there. - You have a demonstrated track record of exceeding key performance standards, including CSAT, QA, and speed-of-service metrics. NICE TO HAVES - Experience building workflows or automations using AI tools, not just prompting - Familiarity with accounting workflows (AP/AR, GL, reconciliation) or ERP integrations (NetSuite, QuickBooks, Sage) - Background in payments infrastructure (ACH, wire transfers, card networks) - Track record of working somewhere that shipped product fast and expected CX to keep up WHY BE A CX ASSOCIATE AT RAMP - Cross-functional exposure from day one. You work directly with Product, Engineering, and GTM teams — not siloed into a support queue. - AI tools and unlimited access. Unlimited tokens, proprietary AI tools like Glass, and a culture that expects you to use them to move faster and build smarter. - Career growth that you own. Grow within CX, explore other functions internally, or carve out a path that doesn't exist yet. If you're invested, we're invested. - Culture that's different from a call center. Team events, in-person offsites, and a genuine commitment to building a team people want to be part of. READ MORE ABOUT HOW RAMP THINKS ABOUT AI AND CX: - How Ramp Became an AI-First Company — Geoff Charles, CPO https://x.com/geoffintech/status/2042002590758572377?s=20 - Inside Glass: How Ramp Built a Proprietary AI Platform for CX — Seb Goddijn, AI Product Manager https://x.com/sebgoddijn/status/2042285915435937816?s=20 - AI-Powered Customer Experience at Ramp — Ben Levick, Head of CX / Ramp AI https://ramp.com/leading-indicators/how-to-build-your-team-to-capitalize-on-ai WHAT TO KNOW BEFORE YOU APPLY - Schedule & Shift Bidding - Please Read Carefully: CX Associates work a set 40-hour/week schedule assigned through a schedule-bid process. Working hours span 7:00 AM–11:00 PM ET, and your shift will likely include a weekend day (either Sun–Thu or Tue–Sat). Associates also cover 2–3 company holidays per year on a rotating basis. Ramp's customers operate on financial deadlines that don't pause. - The product changes frequently. If you need a stable, predictable environment, this isn't it. If you like learning new things every week, it is. - This role is a launchpad for your career at one of the fastest-growing companies in fintech. For candidates located in NYC or SF, the pay range for this role is $65,000-$70,000. For candidates located in all other locations, the pay range for this role is $60,000-$65,000. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: Paris ABOUT MISTRAL Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms. We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited. ABOUT THE JOB As a Applied AI, Frontier Engineering, Staff, you will build the systems behind some of the hardest problems Mistral takes on. You join our team of engineers in Applied AI. We gravitate towards hard problems, decide how to solve them, and ship fast. You work closely with our customer-facing teams, and what works goes into production with our customers and across the company. When a project needs it, you work directly on customer engagements. We're looking for a strong software engineer who has shipped agentic or GenAI systems to production. You've felt the pain of agents that work in the demo and fall apart on real tasks: tool calls that fail silently, loops that never end, and quality that drifts after launch. That production depth is your edge. You build across the stack, and you'd rather ship a plain UI on a solid foundation than a polished UI on a fragile one. You think like a founder. You start from the customer's problem, not the technology. You measure success by the value you deliver, and you care about building experiences people love to use. You like working at the edge of what AI can do today, and you push past it. Your scope is end to end, from first prototype to production. You help set the standard for how the team builds agents that are reliable, observable, and safe to run against sensitive systems. Security is a big part of where we're heading. If you're drawn to it, that's a strong plus. You might come from security with a real interest in AI engineering, or from AI engineering with a real interest in security. Both paths fit. Curiosity about how systems break, and a habit of learning fast from the people who know the domain, matter. Experience at a security company counts too. WHAT YOU WILL DO - Build AI systems end to end, from first prototype to production. - Design the agent architecture: orchestration, tool use, memory, retrieval, and the interfaces between agents and the systems they act on. - Build across the stack, from backend services and APIs to the interfaces people use to work with agents. - Turn what works for one customer into patterns and platforms that work across many, without rebuilding each time. - Make systems hold up under real load: throughput, latency, cost, and failure recovery are part of the design from the start. - Build security into agents from day one: permissions, sandboxing, prompt-injection defenses, and audit trails for agents that touch sensitive systems. - Build the evaluation loop: task-level evals, tracing, and checks that catch agent failures and quality drift before customers do. - Work with researchers, engineers, and customer-facing teams to turn hard problems into systems people rely on. WHAT WE'RE LOOKING FOR - You have 5+ years building production software, with at least one agentic or GenAI system shipped to production that you ran after launch. - You have full ability to ship across the stack: proficient NodeJS e.g. NextJS/Express/Fastify or similar or Python e.g. FastAPI. You are confident with TypeScript + React/NextJS or similar. Solid beats polished. - You have hands-on depth in agent design: orchestration, tool use, retrieval, evaluation, and the ways agents fail in the real world. - You work autonomously: you find the problem, decide the approach, and own the outcome. - You communicate clearly with technical and non-technical audiences, and are fluent in English. - You ship in increments and are obsessed with time to value - You have product judgment: you learn what users need through customer-facing teams, cut scope hard, and care how the result feels to use. IDEALLY YOU HAVE - Open-source contributions, particularly in agents or LLMs. - Experience deploying and running what you build: Docker, Kubernetes, Terraform, and AWS, GCP, or Azure. - A security background in application, cloud, or AI security, such as prompt injection, securing agents, or supply chain (SBOM, SLSA). If that's you, flag it in your application. - Experience building for security workflows, such as alert triage, threat hunting, or investigation agents, or with SIEM, XDR, or SOAR tooling. HOW WE WORK IN APPLIED AI - We care about people and outputs. - What matters is what you ship, not the time you spend on it - Bureaucracy is where urgency goes to vanish. You talk to whoever you need to talk to. The best idea wins, whether it comes from a principal engineer or someone in their first week. - Always ask why. The best solutions come from deep understanding, not from copying what worked before - We say what we mean. Feedback is direct, timely, and given because we care. - No politics. Low ego, high standards. - We embrace an unstructured environment and find joy in it. WHAT WE OFFER We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks. For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link. PRIVACY POLICY Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.

Location: Paris; London Workplace: Hybrid ABOUT MISTRAL Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms. We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited. ABOUT THE JOB As a Applied AI, Frontier Data Engineering, Staff, you will build the systems behind some of the hardest problems Mistral takes on. You join our team of engineers in Applied AI. We gravitate towards hard problems, decide how to solve them, and ship fast. You work closely with our customer-facing teams, and what works goes into production with our customers and across the company. When a project needs it, you work directly on customer engagements. We're looking for a strong software engineer who builds end to end and has shipped ML or GenAI systems to production. You've felt the pain of models that pass every eval and fail on real data, and of quality that drifts after launch. You've also felt the data engineering pain: pipelines that break silently, schemas that change under you, and backfills that take a weekend. Data engineering is your edge. You turn messy, large-scale data into systems that hold up. You think like a founder. You start from the customer's problem, not the technology. You measure success by the value you deliver, and you care about building experiences people love to use. You like working at the edge of what AI can do today, and you push past it. Your scope is end to end, from first prototype to production. Your depth in data architecture helps set the standard for how the team designs and delivers systems. You know lakehouse and data mesh patterns well enough to know when they fit and when they're overkill. You've designed ontologies and data models, and you know that getting them right is as much art as science. WHAT YOU WILL DO - Build AI systems end to end, from first prototype to production. - Design the data architecture underneath them: ingestion, processing, storage, and the data models and ontologies that make messy data usable. - Build distributed pipelines that process large volumes of documents, code, logs, and multimodal content for retrieval, agentic workflows, and fine-tuning. - Turn what works for one customer into patterns and platforms that work across many, without rebuilding each time. - Make systems hold up under real load: throughput, latency, cost, and failure recovery are part of the design from the start. - Build data governance into the systems themselves: ownership, access control, lineage, retention, and privacy for sensitive enterprise data. - Build the evaluation loop: labeling with LLMs and humans, versioned eval datasets, and checks that catch quality drift before customers do. - Set the standard for how the team designs and ships data systems. - Work with researchers, engineers, and customer-facing teams to turn hard problems into systems people rely on. WHAT WE'RE LOOKING FOR - You have full ability to ship across the stack: proficient NodeJS e.g. NextJS/Express/Fastify or similar or Python e.g. FastAPI. You are confident with TypeScript + React/NextJS or similar. Solid beats polished. - You have 5+ years of experience building and running production data-intensive pipelines with distributed processing (for example Spark, Ray, Beam, or Dask) and orchestration tools (for example Airflow, Dagster, or Prefect) with structured and unstructured data. - You have experience with retrieval-augmented generation, agentic use cases, or LLM evaluation, and a clear view of how data quality drives model quality. - You work autonomously: you find the problem, decide the approach, and own the outcome. - You communicate clearly with technical and non-technical audiences, and are fluent in English. - You ship in increments, are obsessed with time to value and are comfortable making and articulating product-technical tradeoffs. IDEALLY YOU HAVE - A passion for graph-based systems (e.g. Neo4j) and ontology design - Hands-on experience building data pipelines for LLM training, fine-tuning, or evaluation, and contributions to open-source projects, particularly in data or LLMs. - Hands-on experience with data governance and privacy requirements (for example GDPR), secure data handling, CI/CD and infrastructure as code, or an affinity for security engineering. HOW WE WORK IN APPLIED AI - We care about people and outputs. - What matters is what you ship, not the time you spend on it - Bureaucracy is where urgency goes to vanish. You talk to whoever you need to talk to. The best idea wins, whether it comes from a principal engineer or someone in their first week. - Always ask why. The best solutions come from deep understanding, not from copying what worked before - We say what we mean. Feedback is direct, timely, and given because we care. - No politics. Low ego, high standards. - We embrace an unstructured environment and find joy in it. WHAT WE OFFER We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks. For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link. PRIVACY POLICY Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.

Location: Americas Remote About Customer.io Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data. About the role Hi, my name is Megan Berry, Senior Director of Product at Customer.io , and I'm looking for a Senior Product Manager to help us turn customer signals into products people actually want. Our team is six product managers who partner closely with Design and Engineering to launch first-class products that drive customer and business outcomes. You need to be able to synthesize customer research, market research, analytics and your own taste into a customer-first roadmap and set of releases. You will work with a cross-functional team with a high level of autonomy to validate ideas early and help the team ship excellent work. This role focuses on Workflows. What we value Surfacing customer problems based on qualitative and quantitative data. Driving alignment through effective communication. Performing market research and presenting findings. Using AI to accelerate discovery. Helping our teams ship sooner. What you’ll do Identify and validate customer problems through user research, usage analytics, partner insights, and AI-powered discovery tools. Rapidly prototype and run focused experiments to test hypotheses and de-risk new ideas early in development. Lead cross-functional planning by aligning Engineering, Design, and business stakeholders around clear product goals and trade-offs. Drive feature strategy and influence roadmaps by proposing initiatives rooted in customer impact and market opportunity. Break down complex projects into incremental, testable releases, using component reuse and system thinking to accelerate delivery. Define product success metrics upfront and track adoption, engagement, and retention to inform iterative improvement. Take on Technology Lead responsibilities for specific initiatives when needed, including data analysis, prototyping, coordinating engineering work, and managing delivery risks. Look at product metrics after launch and work with GTM stakeholders to ensure your launches are successful and create the product and business outcomes we want. What we're looking for 7+ years of product management experience, ideally including time in B2B SaaS or platforms that leverage behavioral data for automation or messaging. Strong analytical skills, comfort with metrics dashboards, and experience using data to shape direction and evaluate impact. Proven ability to lead feature development independently, reduce scope, and deliver successful outcomes with tight teams. High product intuition balanced with humility and experimentation. You're comfortable being wrong and eager to learn quickly. Exceptional written communication and decision-framing abilities, especially in remote and async-first environments. Experience using or developing AI-powered tooling in your product workflow. Technical background with demonstrated ability to build basic web applications, write scripts, and work with engineering teams on topics such as data models, APIs, and performance requirements. Track record of serving as a point of contact or DRI for engineering initiatives, with the ability to choose objectives and navigate trade-offs. Experience with products that involve complex workflows or automations is a plus. Compensation & Benefits We believe in transparency. Starting salary for this role is $170k–$200k USD (or equivalent in local currency) depending on experience and subject to market rate adjustment. Zone 1: $204k–$240k USD Zone 2: $187k–$220k USD Zone 3: $170k–$200k USD We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family . We also offer 16 weeks paid parental leave, unlimited PTO , stipends for remote work and wellness, a professional development budget, and more. See full benefits here → Our Process No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision. 30-minute video call with a Recruiter 30-minute video call with the Hiring Manager 60-minute Engineering working session (Product case, Part 1) 60-minute Product case presentation with the Product team and Hiring Manager (Part 2) All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process. Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact. Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io . Join us! Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.

Location: Spain (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. This is a remote opportunity and we would be interested in applications from the UK, Ireland, Spain and Germany. About Grafana Cloud Observability Grafana Cloud is our fully managed observability platform that integrates metrics, logs, and traces with Grafana. It allows our customers to use the best open source observability software, including Prometheus, Mimir, Loki, and Tempo, without the overhead of installing, maintaining and scaling their own observability stack. Within the Observability department, we build products that help customers understand and troubleshoot their applications and infrastructure. We work closely with product management, design and other engineering squads to provide seamless and highly curated experiences for our customers. The squad: Database Observability We build and evolve Grafana Cloud Database Observability. We want to help users understand the health and performance of their databases, identify slow queries and troubleshoot issues through clear, actionable insights. As a frontend engineer on the squad, you’ll build experiences that make complex database telemetry easy to explore and understand. You’ll work closely with backend engineers, product management and design to take ideas from early exploration through to production and improve them based on customer feedback. Our frontend stack is primarily TypeScript and React, interacting with backends written in Go. Your primary focus will be frontend engineering, with opportunities to work across the stack, contributing to APIs and backend functionality to deliver complete customer experiences. Frontend engineers at Grafana also have opportunities to contribute to open source communities. The opportunity: Own technical projects from problem framing through rollout, including getting user feedback and measuring whether what you shipped actually worked. Collaborate with Product Management, Product Design and backend engineers to build intuitive user experiences using clean, reusable components, contributing to supporting APIs and backend functionality where needed. Mentor and collaborate with other engineers. Raise the engineering bar through code review, design feedback, pairing on hard problems, and writing that leaves the team better than you found it. Participate in on-call for the software you help build, contributing to incident response and learning from incidents. Provide technical support in customer escalations and help us identify areas of high friction to address. Collaborate with other squads on shared dependencies, contribute to design proposals, and share the team’s work through demos and technical discussions. We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction. We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups, always with strong code review and quality standards. You'll also have access to the latest frontier models from OpenAI, Anthropic, and Google. What makes you a great fit: We highly value those who are intellectually curious , who default to transparency , possess a high bias towards action , and who are also kind and enjoy working as a team . Strong frontend engineering experience, with experience across the stack. You have experience building and maintaining production web applications with React and TypeScript, and are comfortable contributing to backend services and APIs. You value maintainability, readability, automated testing and secure development practices. Technical ownership. You have solid experience delivering complex projects, mentoring other engineers and helping teammates work more effectively. You communicate clearly in a fully remote, asynchronous environment. You take responsibility for operating the software you have built . You have experience being on-call, supporting software in production, ensuring reliability and responding to incidents as needed. You enjoy working on complex solutions , building production software systems. You’re a self-starter, capable of tackling complex engineering problems with minimal supervision. User focus and pragmatism. You break complex problems into short feedback loops: analyze, design, deliver an MVP, learn, iterate. AI experience with a practical mindset. You use AI coding tools thoughtfully to improve productivity and quality, validate their output, and share useful practices with teammates. You care about our community of users and contributors and are keen to be an active Grafana Community Contributor. Bonus Points for Open-source contribution or maintainership, and comfort engaging a community in the open. An active interest in observability (metrics, logs and traces) and experience with tools like Grafana, Prometheus or other observability platforms. Experience with databases, SQL or database performance monitoring. Experience building backend services in Go. Experience as an on-call user of Grafana, Prometheus, Loki or Tempo in a previous role (or on a homelab). Experience in a fully remote, globally distributed team. Compensation & Rewards: In Spain, the base compensation range for this role is €85 ,000 - €107,000 . Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .

Location: Remote - Europe About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D. About the role Nebius is looking for a Senior / Lead Program Manager to help develop and execute our asset-light model for expanding AI infrastructure through partnerships. You will work at the intersection of strategy, finance, commercial negotiations and execution. Your focus will be to turn complex partnership opportunities into clear business cases, workable commercial terms and agreements that support the needs of Nebius, our partners and our customers. This role suits someone who combines structured problem-solving with strong financial understanding and the ability to move work forward across multiple teams. You should be comfortable assessing commercial trade-offs, bringing clarity to ambiguous problems and taking responsibility for progress. This is an individual contributor role with significant cross-functional responsibility. You will lead projects and influence stakeholders without direct line-management responsibility. What you’ll do Develop commercial frameworks and term sheets. Define proposed terms for asset-light partnerships, balancing financial returns, risk, responsibilities and the interests of Nebius and its partners. Support the partnership team . Build the operational framework, track and report progress, develop commercial guidelines Build business cases with Finance. Coordinate the analysis supporting partnership proposals, working through financial models, testing assumptions and assessing how different commercial terms affect the economics. Shape contractual and legal structures. Partner with Legal and relevant business teams to translate the commercial model into practical structures and agreements for partners and customers. Drive cross-functional execution. Bring together Finance, Legal, commercial, technical and operational stakeholders, establishing clear ownership, resolving dependencies and maintaining momentum. Prepare decisions and recommendations. Turn complex information into clear options, explain trade-offs and help stakeholders reach informed decisions. Develop repeatable ways of working. Capture lessons from individual partnerships and improve the frameworks, templates and processes that support the model as it grows. What you’ll bring Experience in management consulting or a strategy and operations role within a technology business. Strong analytical and problem-solving skills, with the ability to break down unfamiliar, complex problems and develop practical recommendations. Financial fluency: you can read and work with financial models, challenge assumptions and explain the commercial implications of the numbers. A specialist financial analyst background is not required. Experience developing business cases, assessing commercial opportunities or supporting complex transactions and partnerships. Confidence working with commercial terms and contracts alongside finance and legal specialists. Strong stakeholder management skills, including the ability to align teams with different priorities and influence without formal authority. The initiative and judgment to drive projects independently, manage ambiguity and recognise when a decision needs wider input. Clear written and verbal communication, particularly when presenting analysis and recommendations to senior stakeholders. Revenue operations background: Supporting sales or partnership teams with clear processes, compensation structure etc. Experience that would be valuable Work on large, complex projects in data centres, digital infrastructure, real estate, power or related sectors. Revenue operations background: supporting sales or partnership teams with clear processes, compensation structure etc. Exposure to partnership models, infrastructure economics or arrangements involving several commercial counterparties. Experience taking a strategic recommendation through negotiation and into implementation. Sector experience is valuable, but we are also interested in strong generalists who can learn a new business model quickly and apply sound commercial judgment. Why join Nebius Nebius is scaling a new generation of AI infrastructure across EMEA. You will have genuine ownership of how that infrastructure is designed, standardised and delivered, working on complex projects where technical judgement has a direct impact on speed, capacity and long-term operational performance. Competitive compensation and benefits Career growth and continuous learning Flexibility, trust and real ownership An international environment with highly experienced technical teams The opportunity to shape infrastructure that powers the next generation of AI Equal opportunity Nebius is an equal opportunity employer committed to an inclusive workplace. We provide equal employment opportunities and do not discriminate on any characteristic protected by applicable law. Please tell us if you need an accommodation during the application process. Benefits & Perks: Competitive compensation Career growth and learning opportunities Flexibility and ownership Collaborative and innovative culture Opportunity to work on impactful AI projects International environment and talented teams What's it like to work at Nebius: Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI Equal Opportunity Statement: Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law. Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire. If you need accommodations during the application process, please let us know.

Location: Republic of Ireland (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. This is a remote opportunity and we would be interested in applications from the UK, Ireland, Spain and Germany. About Grafana Cloud Observability Grafana Cloud is our fully managed observability platform that integrates metrics, logs, and traces with Grafana. It allows our customers to use the best open source observability software, including Prometheus, Mimir, Loki, and Tempo, without the overhead of installing, maintaining and scaling their own observability stack. Within the Observability department, we build products that help customers understand and troubleshoot their applications and infrastructure. We work closely with product management, design and other engineering squads to provide seamless and highly curated experiences for our customers. The squad: Database Observability We build and evolve Grafana Cloud Database Observability. We want to help users understand the health and performance of their databases, identify slow queries and troubleshoot issues through clear, actionable insights. As a frontend engineer on the squad, you’ll build experiences that make complex database telemetry easy to explore and understand. You’ll work closely with backend engineers, product management and design to take ideas from early exploration through to production and improve them based on customer feedback. Our frontend stack is primarily TypeScript and React, interacting with backends written in Go. Your primary focus will be frontend engineering, with opportunities to work across the stack, contributing to APIs and backend functionality to deliver complete customer experiences. Frontend engineers at Grafana also have opportunities to contribute to open source communities. The opportunity: Own technical projects from problem framing through rollout, including getting user feedback and measuring whether what you shipped actually worked. Collaborate with Product Management, Product Design and backend engineers to build intuitive user experiences using clean, reusable components, contributing to supporting APIs and backend functionality where needed. Mentor and collaborate with other engineers. Raise the engineering bar through code review, design feedback, pairing on hard problems, and writing that leaves the team better than you found it. Participate in on-call for the software you help build, contributing to incident response and learning from incidents. Provide technical support in customer escalations and help us identify areas of high friction to address. Collaborate with other squads on shared dependencies, contribute to design proposals, and share the team’s work through demos and technical discussions. We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction. We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups, always with strong code review and quality standards. You'll also have access to the latest frontier models from OpenAI, Anthropic, and Google. What makes you a great fit: We highly value those who are intellectually curious , who default to transparency , possess a high bias towards action , and who are also kind and enjoy working as a team . Strong frontend engineering experience, with experience across the stack. You have experience building and maintaining production web applications with React and TypeScript, and are comfortable contributing to backend services and APIs. You value maintainability, readability, automated testing and secure development practices. Technical ownership. You have solid experience delivering complex projects, mentoring other engineers and helping teammates work more effectively. You communicate clearly in a fully remote, asynchronous environment. You take responsibility for operating the software you have built . You have experience being on-call, supporting software in production, ensuring reliability and responding to incidents as needed. You enjoy working on complex solutions , building production software systems. You’re a self-starter, capable of tackling complex engineering problems with minimal supervision. User focus and pragmatism. You break complex problems into short feedback loops: analyze, design, deliver an MVP, learn, iterate. AI experience with a practical mindset. You use AI coding tools thoughtfully to improve productivity and quality, validate their output, and share useful practices with teammates. You care about our community of users and contributors and are keen to be an active Grafana Community Contributor. Bonus Points for Open-source contribution or maintainership, and comfort engaging a community in the open. An active interest in observability (metrics, logs and traces) and experience with tools like Grafana, Prometheus or other observability platforms. Experience with databases, SQL or database performance monitoring. Experience building backend services in Go. Experience as an on-call user of Grafana, Prometheus, Loki or Tempo in a previous role (or on a homelab). Experience in a fully remote, globally distributed team. Compensation & Rewards: In Ireland, the base compensation range for this role is EUR 107,000 - EUR 134,000 . Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .

Location: Germany (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. This is a remote opportunity and we would be interested in applications from the UK, Ireland, Spain and Germany. About Grafana Cloud Observability Grafana Cloud is our fully managed observability platform that integrates metrics, logs, and traces with Grafana. It allows our customers to use the best open source observability software, including Prometheus, Mimir, Loki, and Tempo, without the overhead of installing, maintaining and scaling their own observability stack. Within the Observability department, we build products that help customers understand and troubleshoot their applications and infrastructure. We work closely with product management, design and other engineering squads to provide seamless and highly curated experiences for our customers. The squad: Database Observability We build and evolve Grafana Cloud Database Observability. We want to help users understand the health and performance of their databases, identify slow queries and troubleshoot issues through clear, actionable insights. As a frontend engineer on the squad, you’ll build experiences that make complex database telemetry easy to explore and understand. You’ll work closely with backend engineers, product management and design to take ideas from early exploration through to production and improve them based on customer feedback. Our frontend stack is primarily TypeScript and React, interacting with backends written in Go. Your primary focus will be frontend engineering, with opportunities to work across the stack, contributing to APIs and backend functionality to deliver complete customer experiences. Frontend engineers at Grafana also have opportunities to contribute to open source communities. The opportunity: Own technical projects from problem framing through rollout, including getting user feedback and measuring whether what you shipped actually worked. Collaborate with Product Management, Product Design and backend engineers to build intuitive user experiences using clean, reusable components, contributing to supporting APIs and backend functionality where needed. Mentor and collaborate with other engineers. Raise the engineering bar through code review, design feedback, pairing on hard problems, and writing that leaves the team better than you found it. Participate in on-call for the software you help build, contributing to incident response and learning from incidents. Provide technical support in customer escalations and help us identify areas of high friction to address. Collaborate with other squads on shared dependencies, contribute to design proposals, and share the team’s work through demos and technical discussions. We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction. We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups, always with strong code review and quality standards. You'll also have access to the latest frontier models from OpenAI, Anthropic, and Google. What makes you a great fit: We highly value those who are intellectually curious , who default to transparency , possess a high bias towards action , and who are also kind and enjoy working as a team . Strong frontend engineering experience, with experience across the stack. You have experience building and maintaining production web applications with React and TypeScript, and are comfortable contributing to backend services and APIs. You value maintainability, readability, automated testing and secure development practices. Technical ownership. You have solid experience delivering complex projects, mentoring other engineers and helping teammates work more effectively. You communicate clearly in a fully remote, asynchronous environment. You take responsibility for operating the software you have built . You have experience being on-call, supporting software in production, ensuring reliability and responding to incidents as needed. You enjoy working on complex solutions , building production software systems. You’re a self-starter, capable of tackling complex engineering problems with minimal supervision. User focus and pragmatism. You break complex problems into short feedback loops: analyze, design, deliver an MVP, learn, iterate. AI experience with a practical mindset. You use AI coding tools thoughtfully to improve productivity and quality, validate their output, and share useful practices with teammates. You care about our community of users and contributors and are keen to be an active Grafana Community Contributor. Bonus Points for Open-source contribution or maintainership, and comfort engaging a community in the open. An active interest in observability (metrics, logs and traces) and experience with tools like Grafana, Prometheus or other observability platforms. Experience with databases, SQL or database performance monitoring. Experience building backend services in Go. Experience as an on-call user of Grafana, Prometheus, Loki or Tempo in a previous role (or on a homelab). Experience in a fully remote, globally distributed team. Compensation & Rewards: In Germany, the base compensation range for this role is € 100,000 - €125,000 . Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .

Location: United Kingdom (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. This is a remote opportunity and we would be interested in applications from the UK, Ireland, Spain and Germany. About Grafana Cloud Observability Grafana Cloud is our fully managed observability platform that integrates metrics, logs, and traces with Grafana. It allows our customers to use the best open source observability software, including Prometheus, Mimir, Loki, and Tempo, without the overhead of installing, maintaining and scaling their own observability stack. Within the Observability department, we build products that help customers understand and troubleshoot their applications and infrastructure. We work closely with product management, design and other engineering squads to provide seamless and highly curated experiences for our customers. The squad: Database Observability We build and evolve Grafana Cloud Database Observability. We want to help users understand the health and performance of their databases, identify slow queries and troubleshoot issues through clear, actionable insights. As a frontend engineer on the squad, you’ll build experiences that make complex database telemetry easy to explore and understand. You’ll work closely with backend engineers, product management and design to take ideas from early exploration through to production and improve them based on customer feedback. Our frontend stack is primarily TypeScript and React, interacting with backends written in Go. Your primary focus will be frontend engineering, with opportunities to work across the stack, contributing to APIs and backend functionality to deliver complete customer experiences. Frontend engineers at Grafana also have opportunities to contribute to open source communities. The opportunity: Own technical projects from problem framing through rollout, including getting user feedback and measuring whether what you shipped actually worked. Collaborate with Product Management, Product Design and backend engineers to build intuitive user experiences using clean, reusable components, contributing to supporting APIs and backend functionality where needed. Mentor and collaborate with other engineers. Raise the engineering bar through code review, design feedback, pairing on hard problems, and writing that leaves the team better than you found it. Participate in on-call for the software you help build, contributing to incident response and learning from incidents. Provide technical support in customer escalations and help us identify areas of high friction to address. Collaborate with other squads on shared dependencies, contribute to design proposals, and share the team’s work through demos and technical discussions. We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction. We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups, always with strong code review and quality standards. You'll also have access to the latest frontier models from OpenAI, Anthropic, and Google. What makes you a great fit: We highly value those who are intellectually curious , who default to transparency , possess a high bias towards action , and who are also kind and enjoy working as a team . Strong frontend engineering experience, with experience across the stack. You have experience building and maintaining production web applications with React and TypeScript, and are comfortable contributing to backend services and APIs. You value maintainability, readability, automated testing and secure development practices. Technical ownership. You have solid experience delivering complex projects, mentoring other engineers and helping teammates work more effectively. You communicate clearly in a fully remote, asynchronous environment. You take responsibility for operating the software you have built . You have experience being on-call, supporting software in production, ensuring reliability and responding to incidents as needed. You enjoy working on complex solutions , building production software systems. You’re a self-starter, capable of tackling complex engineering problems with minimal supervision. User focus and pragmatism. You break complex problems into short feedback loops: analyze, design, deliver an MVP, learn, iterate. AI experience with a practical mindset. You use AI coding tools thoughtfully to improve productivity and quality, validate their output, and share useful practices with teammates. You care about our community of users and contributors and are keen to be an active Grafana Community Contributor. Bonus Points for Open-source contribution or maintainership, and comfort engaging a community in the open. An active interest in observability (metrics, logs and traces) and experience with tools like Grafana, Prometheus or other observability platforms. Experience with databases, SQL or database performance monitoring. Experience building backend services in Go. Experience as an on-call user of Grafana, Prometheus, Loki or Tempo in a previous role (or on a homelab). Experience in a fully remote, globally distributed team. Compensation & Rewards: In the UK, the base compensation range for this role is £94 ,000 - £118,000 . Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .

Location: Ukraine OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team. From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy We are looking for a proactive and detail-oriented General QA Engineer to help ensure the quality and reliability of our product. In this role, you will combine manual and automated testing, build and maintain scalable Playwright test suites, leverage AI-powered tools to increase efficiency and work closely with engineering and product teams to deliver a seamless user experience. As part of our team, your responsibilities in this role will include: Automates validation across UI, APIs, dashboards Maintains reusable test systems, flakes analytics Development and maintenance of a suite of e2e/UI tests in Playwright (TS), covering critical user scenarios. Use of AI in work Practical use of LLM tools (e.g., ChatGPT, GitHub Copilot/Codeium) to optimize the execution of testing tasks. Performing manual testing of features (planning, test design, regression, exploratory). Integration and optimization of test runs in CI (parallelization, stabilization, flakiness metrics). Setting up reporting and observability for automated tests (traces, video, flake analytics). Collaboration with engineering and product: requirements clarification, help reproducing defects, and improving testability. Maintaining the quality of test data and environments Our ideal candidate possesses the following skills: 3–5 years in QA, including 1.5+ years in automation using JavaScript/Playwright. Strong Playwright: Test Runner, fixtures, projects, parallelization, and sharding. Auto-wait/locators, stable selectors, working with flakes (timeouts, retries, expect.poll). BrowserContext/Page, environment isolation, test data management. Tracing, video/screenshots, network mocking (route), APIRequestContext. Page Object/Screenplay patterns, project structure, reusability. AI & No-Code Integration: Building test workflows in n8n, Zapier, Gumloop. Use of no-code tools as part of the automated test infrastructure. AI-Enhanced Testing: Practical use of LLMs (e.g., ChatGPT, Copilot). Explore AI QA tools (Testim, Diffblue, CodiumAI, Mabl). JavaScript/TypeScript at advanced mid-level: Async/await, promises, modules, TS typing, interfaces, generics. NPM/Yarn, Node.js scripts, ESLint/Prettier configuration. API testing: REST, Postman/Swagger. Browser DevTools: network, storage, cookies, CORS, headers, status codes. Databases: solid SQL, basic work with test data. CI/CD and VCS: Git (branching, PR, code review). Integration of automated tests into CI (GitHub Actions/Jenkins), artifacts, and reports. Running tests in containers/headless, dependency management, and caching. Manual testing: Requirements analysis. Creation of all types of test documentation. Test design techniques. Types of testing. English: reading documentation and written communication (Intermediate+). What we offer: Opportunity to shape the backbone systems of a modern, data-driven digital company A collaborative, innovation-first environment that values initiative and experimentation Reduced working hours on Fridays during the summer Days off on US national holidays and your birthday Schedule: Monday–Friday, 1 PM – 9 PM EET (including 1 hour break) Why join us? You’ll be at the intersection of technology, process innovation, and business growth – building systems that empower our teams to work smarter, faster, and more collaboratively. If you’re a strategic thinker who loves turning complexity into clarity and ideas into scalable solutions, we’d love to meet you

Location: London, United Kingdom Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Deliveroo's Enterprise Systems Engineering team builds and runs the tools our employees use every day: Google Workspace, Slack, Atlassian, identity, and device management. We lean toward building: less "click through the admin console," more writing the automation, integrations, and services that make those platforms work at scale. The team's priorities span a few ongoing areas of work, including: Platform consolidation and integration as Deliveroo continues to grow, including through acquisition. Employee-focused AI tooling that helps people work more efficiently. The communication and collaboration platforms the whole company relies on (Google Workspace, Slack, Atlassian, and similar). Building tools and automation that remove manual work from how the team and company operate. You'll bring real technical strength in one or more of these areas. Some of the work will be clearly scoped; some of it won't be. Working through ambiguous, not-yet-defined problems is part of the role, this is complex, genuinely challenging territory, and a place to learn and grow. You won't be doing that alone: you'll work with senior engineers to break ambiguous problems down, and build your own ability to do that independently over time. It's a hands-on engineering role: you'll be building real pieces of this work yourself, not primarily administering platforms by hand or managing support tickets. What you'll do Take on projects ranging from clearly scoped to genuinely ambiguous, working with senior engineers to break down the harder ones, and growing your own ability to do that over time. Build automation and tooling that removes manual work from how we run our SaaS and identity platforms. Help administer and support platforms such as Google Workspace, Slack, Atlassian, and our identity systems, including day-to-day troubleshooting. Write clear documentation for the work you do, so others can pick it up. Work with teammates, Security, People, and Corporate Development/M&A stakeholders to understand requirements before you build. Use GenAI tools (e.g. Claude, ChatGPT) to automate repeatable parts of your own work, like scripting, research, and documentation. Build technical depth in one or more of the team's core platform areas over time. What you'll need We're looking for someone who can learn our environment and grow into these areas, not someone who's already used every platform in our stack. Solid experience administering and working on projects with enterprise SaaS platforms such as Google Workspace, Slack, Atlassian etc. Experience with identity and SSO systems (e.g. Okta) Software engineering or scripting skills in Python, Go, JavaScript, or other general-purpose languages and experience with the APIs of the team's core platforms above. Proficiency in using AI coding tools (e.g. Claude Code, Codex, Cursor) in the full software development lifecycle, including designing, generating code, testing, monitoring and releasing software. AI is your default way of working, not an add-on. Good to have Familiarity with public cloud platforms (AWS, GCP, or Azure). Exposure to device management/MDM and VDI. Knowledge of data security and identity best practices. Experience troubleshooting browser-based applications. Experience with Google Workspace developer tools (Apps Script, Workspace APIs). Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .

Location: Remote (United States) Thank you for considering Tailscale. If this job description resonates with you, please apply. Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications. We encourage you to help us break that statistic! About Tailscale Tailscale is making safe connection effortless by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We're building a future for the Internet that's easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital. About the Role We are seeking a Product Manager to own Tailscale's Identity ecosystem — the bridge between our "Zero Trust" networking philosophy and the existing identity infrastructure our customers already rely on. Identity is the foundation of access control in Tailscale; if a user cannot authenticate or authorize correctly, the network cannot be secure. In this role, you will bridge the gap between complex security protocols (OIDC, SAML, SCIM) and a seamless, "it just works" user experience. The Identity portfolio covers the end-to-end lifecycle of a user and device within the tailnet: Authentication: Integrating with external Identity Providers (IdPs) so users can log in using the credentials they already have (Okta, Azure AD, Google Workspace, etc.). Authorization: Defining how roles, groups, and attributes translate into granular network access policies. Lifecycle Management: Automating the onboarding, offboarding, and synchronization (SCIM) of users and devices as they change roles or leave organizations. These capabilities are where Tailscale meets the customer's existing security stack. Nearly every enterprise deployment begins with an identity integration, grows through complex multi-IdP setups, and increasingly depends on automated lifecycle management for production security. Key Responsibilities Own the vision, strategy, and roadmap for Tailscale's Identity portfolio: workload and agent identity, SSO integrations, Directory Sync (SCIM), access controls and policy, user management. Own the operator experience for admins: How IT and security teams configure identity providers, audit authentication events, and manage user, workload, and agent access policies at scale, across the admin console, API, and clients. Build a best-in-class authentication experience for end-users: Save our users time and money by making every auth flow fast, secure, and intuitive. Partner closely across engineering, product, and design org to ensure Tailscale’s identity service meets the needs of the broader organization and integrates tightly with other platform components. Build systematic customer insight across the full spread of Tailscale users, from a homelab operator exposing a media server through Funnel to a regulated enterprise routing traffic across multi-region datacenters. Turn customer signal, support patterns, cross-product requests, and competitive dynamics into roadmap priorities What We Are Looking For 4–7 years in product management, with direct ownership of an identity product or platform. Strong technical fluency in identity protocols: Comfortable engaging engineers as a peer on OIDC, SAML, SCIM, WebAuthn, and OAuth flows. Experience shipping products for developer or security-focused audiences: You understand the friction points of modern IAM and know how to build tools that admins and developers actually enjoy using. Demonstrated ability to own a product area end to end: Strategy, roadmap, execution, and the customer relationships that keep you honest. Operational mindset: You understand that for an identity product, downtime or misconfiguration isn't just a bug—it’s a security event. Nice to Have Hands-on experience with Tailscale at work or home. Background working with specific Identity Providers (Okta, Azure Entra ID/Active Directory, Google Workspace) or Identity-Aware Proxy (IAP) architectures. Experience with cloud-native identity concepts: service mesh, workload identity federation Public technical writing, conference talks, or open-source contributions in the security or identity space. As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels. Tailscale's compensation package includes base salary, equity, and comprehensive benefits. The salary range displayed on each job posting represents the target range for a new hire's base salary. Individual offers may vary based on experience and skill set. US Pay Range $177,000 — $221,000 USD What We Offer An inclusive, flexible environment where you can be your authentic self. We recognize the impact of diverse voices and backgrounds on the growth of our people, product, and company. And that flexibility in how and when you work empowers our team to integrate work and life. A competitive total compensation package. This includes a base salary, an equity incentive plan and variable commission (for quota-based roles). Comprehensive group benefits with no waiting period. Take advantage of coverage for health, vision, dental, and more for you and your family! Remote first company —most of our teams work fully remotely. Enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person social events, and leverage our corporate co-working program to visit WeWork (or other similar spaces near you). Some roles require in-office collaboration depending on team needs, which will be clearly noted in the job description. Employer-funded retirement contributions. Tailscale will match your retirement contributions dollar-for-dollar, up to a maximum annual employer contribution equal to 0.75% of your eligible compensation. Connect with other Tailscalars IRL. Attend our annual company retreat, participate in team off-sites, and collaborate in person with teammates across Canada, the United States, the United Kingdom, and Singapore. We support intentional in-person connection through team travel and distributed collaboration. Support for your personal and professional development. Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities. Paid time off and a healthy work-life integration. Our flexible, paid time off program supports you for any situation life throws your way, whether moving homes or travelling the world! A build-your-own home office setup. You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $500 USD to customize your workstation to make it your own. Paid parental leave program . We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups (20 weeks for birthing parents, 16 weeks for non-birthing parents). Tailscale is committed to providing an accessible and inclusive hiring process. If you require an accommodation at any stage of the recruitment process or related to any aspect of this role, please contact your recruiter. Our hiring process uses AI-assisted tools to help screen and assess candidates. All hiring decisions are made by people. Please be aware that legitimate emails from Tailscale's talent team will only originate from @tailscale.com, @greenhouse.io, and @interviews.modernloop.io email addresses. For more information about protecting yourself from impersonators and scams, please visit https://tailscale.com/scam-awareness .

Location: Remote (Canada) Thank you for considering Tailscale. If this job description resonates with you, please apply. Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications. We encourage you to help us break that statistic! About Tailscale Tailscale is making safe connection effortless by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We're building a future for the Internet that's easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital. About the Role We are seeking a Product Manager to own Tailscale's Identity ecosystem — the bridge between our "Zero Trust" networking philosophy and the existing identity infrastructure our customers already rely on. Identity is the foundation of access control in Tailscale; if a user cannot authenticate or authorize correctly, the network cannot be secure. In this role, you will bridge the gap between complex security protocols (OIDC, SAML, SCIM) and a seamless, "it just works" user experience. The Identity portfolio covers the end-to-end lifecycle of a user and device within the tailnet: Authentication: Integrating with external Identity Providers (IdPs) so users can log in using the credentials they already have (Okta, Azure AD, Google Workspace, etc.). Authorization: Defining how roles, groups, and attributes translate into granular network access policies. Lifecycle Management: Automating the onboarding, offboarding, and synchronization (SCIM) of users and devices as they change roles or leave organizations. These capabilities are where Tailscale meets the customer's existing security stack. Nearly every enterprise deployment begins with an identity integration, grows through complex multi-IdP setups, and increasingly depends on automated lifecycle management for production security. Key Responsibilities Own the vision, strategy, and roadmap for Tailscale's Identity portfolio: workload and agent identity, SSO integrations, Directory Sync (SCIM), access controls and policy, user management. Own the operator experience for admins: How IT and security teams configure identity providers, audit authentication events, and manage user, workload, and agent access policies at scale, across the admin console, API, and clients. Build a best-in-class authentication experience for end-users: Save our users time and money by making every auth flow fast, secure, and intuitive. Partner closely across engineering, product, and design org to ensure Tailscale’s identity service meets the needs of the broader organization and integrates tightly with other platform components. Build systematic customer insight across the full spread of Tailscale users, from a homelab operator exposing a media server through Funnel to a regulated enterprise routing traffic across multi-region datacenters. Turn customer signal, support patterns, cross-product requests, and competitive dynamics into roadmap priorities What We Are Looking For 4–7 years in product management, with direct ownership of an identity product or platform. Strong technical fluency in identity protocols: Comfortable engaging engineers as a peer on OIDC, SAML, SCIM, WebAuthn, and OAuth flows. Experience shipping products for developer or security-focused audiences: You understand the friction points of modern IAM and know how to build tools that admins and developers actually enjoy using. Demonstrated ability to own a product area end to end: Strategy, roadmap, execution, and the customer relationships that keep you honest. Operational mindset: You understand that for an identity product, downtime or misconfiguration isn't just a bug—it’s a security event. Nice to Have Hands-on experience with Tailscale at work or home. Background working with specific Identity Providers (Okta, Azure Entra ID/Active Directory, Google Workspace) or Identity-Aware Proxy (IAP) architectures. Experience with cloud-native identity concepts: service mesh, workload identity federation Public technical writing, conference talks, or open-source contributions in the security or identity space. As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels. Tailscale's compensation package includes base salary, equity, and comprehensive benefits. The salary range displayed on each job posting represents the target range for a new hire's base salary. Individual offers may vary based on experience and skill set. CAN Pay Range $237,180 — $296,140 CAD What We Offer An inclusive, flexible environment where you can be your authentic self. We recognize the impact of diverse voices and backgrounds on the growth of our people, product, and company. And that flexibility in how and when you work empowers our team to integrate work and life. A competitive total compensation package. This includes a base salary, an equity incentive plan and variable commission (for quota-based roles). Comprehensive group benefits with no waiting period. Take advantage of coverage for health, vision, dental, and more for you and your family! Remote first company —most of our teams work fully remotely. Enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person social events, and leverage our corporate co-working program to visit WeWork (or other similar spaces near you). Some roles require in-office collaboration depending on team needs, which will be clearly noted in the job description. Employer-funded retirement contributions. Tailscale will match your retirement contributions dollar-for-dollar, up to a maximum annual employer contribution equal to 0.75% of your eligible compensation. Connect with other Tailscalars IRL. Attend our annual company retreat, participate in team off-sites, and collaborate in person with teammates across Canada, the United States, the United Kingdom, and Singapore. We support intentional in-person connection through team travel and distributed collaboration. Support for your personal and professional development. Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities. Paid time off and a healthy work-life integration. Our flexible, paid time off program supports you for any situation life throws your way, whether moving homes or travelling the world! A build-your-own home office setup. You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $500 USD to customize your workstation to make it your own. Paid parental leave program . We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups (20 weeks for birthing parents, 16 weeks for non-birthing parents). Tailscale is committed to providing an accessible and inclusive hiring process. If you require an accommodation at any stage of the recruitment process or related to any aspect of this role, please contact your recruiter. Our hiring process uses AI-assisted tools to help screen and assess candidates. All hiring decisions are made by people. Please be aware that legitimate emails from Tailscale's talent team will only originate from @tailscale.com, @greenhouse.io, and @interviews.modernloop.io email addresses. For more information about protecting yourself from impersonators and scams, please visit https://tailscale.com/scam-awareness .

Location: Remote (United States) Thank you for considering Tailscale. If this job description resonates with you, please apply. Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications. We encourage you to help us break that statistic! About Tailscale Tailscale is making safe connection effortless by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We're building a future for the Internet that's easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital. About the Role We are seeking a Product Manager to own Tailscale's networking features — the layer that decides how traffic finds its destination by name on top of Tailscale’s seamless mesh connectivity solution. Concretely, you will own four feature sets: App Connectors , DNS , Funnel , and Tailscale Serve & Services . A tailnet gives every device an identity and an address. Networking features are what turn addresses into something a person, a script, or an AI agent can actually use — a name, a service, an app, a URL. App Connectors route traffic to specific SaaS and private applications by name, so access follows the app rather than the IP. DNS — MagicDNS, split DNS, custom name servers, search domains Tailscale Serve & Services make a workload — not a machine — the unit of connectivity and access: addressable, load-balanced, and durable across the instances behind it. This is the wedge that lets customers replace a service registry, and eventually much of what they use a service mesh for, with Tailscale. Funnel is Tailscale's ingress story: securely exposing a Service running inside the tailnet to the public internet, from a hobbyist sharing a dev server to production webhooks and public endpoints. This is the most user-visible role in Tailscale's Dataplane Platform, and the work is as much product design as it is networking. DNS settings, connector topologies, and service definitions are configured by network engineers and IT admins in the admin console, API, and CLI, and the distance between "magical" and "unusable" is the object model, the defaults, and the error messages. See How Tailscale Works , Tailscale Funnel , and Four ways to Tailscale a service to learn more. Key Responsibilities Own the vision, strategy, and roadmap for Tailscale's networking features: App Connectors, DNS, Funnel, and Tailscale Services Own the operator experience across these surfaces: how network engineers and IT admins configure, segment, monitor, and troubleshoot them at scale, in both the admin console and the CLI Partner with GTM, Customer Success, and Solutions Engineering on production commitments and strategic deals, and champion the migration path from reverse proxies, bastion hosts, cloud ingress, and service meshes to Tailscale Build systematic customer insight across the full spread of Tailscale users, from a homelab operator exposing a media server through Funnel to a large enterprise replacing its service registry What We Are Looking For 7+ years in product management, including direct ownership of an application-layer connectivity product: reverse proxies, ingress controllers or gateways, API gateways, service mesh or service registry, DNS and traffic management, secure tunneling and exposure products, or identity-aware proxy connectors A track record of turning a complex networking system into a legible product surface: you can point to an object model, a set of defaults, or a configuration experience you designed and explain why it was right End-to-end ownership of a product area: strategy, requirements, launch (docs, enablement, rollout), and the iteration after launch Evidence of data-informed decisions — metrics you defined, instrumentation you pushed for, and at least one time the data changed your mind Nice To Have Experience with Product Led Growth and how to balance that with enterprise buying motions Kubernetes networking: ingress, Gateway API, operators, or service exposure patterns Hands-on experience with secure tunneling and exposure products (ngrok, Cloudflare Tunnel, Cloudflare Access, Teleport, Zscaler Private Access) as a builder or a heavy user Abuse prevention, rate limiting, or trust and safety work on a publicly exposed service Familiarity with VPN and tunneling protocols (WireGuard, IPsec), BGP, cloud VPC peering, or PrivateLink-style private connectivity Public technical writing, conference talks, or open-source contributions in networking Hands-on experience with Tailscale at work or at home As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels. Tailscale's compensation package includes base salary, equity, and comprehensive benefits. The salary range displayed on each job posting represents the target range for a new hire's base salary. Individual offers may vary based on experience and skill set. US Pay Range $177,000 — $221,000 USD What We Offer An inclusive, flexible environment where you can be your authentic self. We recognize the impact of diverse voices and backgrounds on the growth of our people, product, and company. And that flexibility in how and when you work empowers our team to integrate work and life. A competitive total compensation package. This includes a base salary, an equity incentive plan and variable commission (for quota-based roles). Comprehensive group benefits with no waiting period. Take advantage of coverage for health, vision, dental, and more for you and your family! Remote first company —most of our teams work fully remotely. Enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person social events, and leverage our corporate co-working program to visit WeWork (or other similar spaces near you). Some roles require in-office collaboration depending on team needs, which will be clearly noted in the job description. Employer-funded retirement contributions. Tailscale will match your retirement contributions dollar-for-dollar, up to a maximum annual employer contribution equal to 0.75% of your eligible compensation. Connect with other Tailscalars IRL. Attend our annual company retreat, participate in team off-sites, and collaborate in person with teammates across Canada, the United States, the United Kingdom, and Singapore. We support intentional in-person connection through team travel and distributed collaboration. Support for your personal and professional development. Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities. Paid time off and a healthy work-life integration. Our flexible, paid time off program supports you for any situation life throws your way, whether moving homes or travelling the world! A build-your-own home office setup. You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $500 USD to customize your workstation to make it your own. Paid parental leave program . We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups (20 weeks for birthing parents, 16 weeks for non-birthing parents). Tailscale is committed to providing an accessible and inclusive hiring process. If you require an accommodation at any stage of the recruitment process or related to any aspect of this role, please contact your recruiter. Our hiring process uses AI-assisted tools to help screen and assess candidates. All hiring decisions are made by people. Please be aware that legitimate emails from Tailscale's talent team will only originate from @tailscale.com, @greenhouse.io, and @interviews.modernloop.io email addresses. For more information about protecting yourself from impersonators and scams, please visit https://tailscale.com/scam-awareness .

Location: Remote (Canada) Thank you for considering Tailscale. If this job description resonates with you, please apply. Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications. We encourage you to help us break that statistic! About Tailscale Tailscale is making safe connection effortless by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We're building a future for the Internet that's easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital. About the Role We are seeking a Product Manager to own Tailscale's networking features — the layer that decides how traffic finds its destination by name on top of Tailscale’s seamless mesh connectivity solution. Concretely, you will own four feature sets: App Connectors , DNS , Funnel , and Tailscale Serve & Services . A tailnet gives every device an identity and an address. Networking features are what turn addresses into something a person, a script, or an AI agent can actually use — a name, a service, an app, a URL. App Connectors route traffic to specific SaaS and private applications by name, so access follows the app rather than the IP. DNS — MagicDNS, split DNS, custom name servers, search domains Tailscale Serve & Services make a workload — not a machine — the unit of connectivity and access: addressable, load-balanced, and durable across the instances behind it. This is the wedge that lets customers replace a service registry, and eventually much of what they use a service mesh for, with Tailscale. Funnel is Tailscale's ingress story: securely exposing a Service running inside the tailnet to the public internet, from a hobbyist sharing a dev server to production webhooks and public endpoints. This is the most user-visible role in Tailscale's Dataplane Platform, and the work is as much product design as it is networking. DNS settings, connector topologies, and service definitions are configured by network engineers and IT admins in the admin console, API, and CLI, and the distance between "magical" and "unusable" is the object model, the defaults, and the error messages. See How Tailscale Works , Tailscale Funnel , and Four ways to Tailscale a service to learn more. Key Responsibilities Own the vision, strategy, and roadmap for Tailscale's networking features: App Connectors, DNS, Funnel, and Tailscale Services Own the operator experience across these surfaces: how network engineers and IT admins configure, segment, monitor, and troubleshoot them at scale, in both the admin console and the CLI Partner with GTM, Customer Success, and Solutions Engineering on production commitments and strategic deals, and champion the migration path from reverse proxies, bastion hosts, cloud ingress, and service meshes to Tailscale Build systematic customer insight across the full spread of Tailscale users, from a homelab operator exposing a media server through Funnel to a large enterprise replacing its service registry What We Are Looking For 7+ years in product management, including direct ownership of an application-layer connectivity product: reverse proxies, ingress controllers or gateways, API gateways, service mesh or service registry, DNS and traffic management, secure tunneling and exposure products, or identity-aware proxy connectors A track record of turning a complex networking system into a legible product surface: you can point to an object model, a set of defaults, or a configuration experience you designed and explain why it was right End-to-end ownership of a product area: strategy, requirements, launch (docs, enablement, rollout), and the iteration after launch Evidence of data-informed decisions — metrics you defined, instrumentation you pushed for, and at least one time the data changed your mind Nice To Have Experience with Product Led Growth and how to balance that with enterprise buying motions Kubernetes networking: ingress, Gateway API, operators, or service exposure patterns Hands-on experience with secure tunneling and exposure products (ngrok, Cloudflare Tunnel, Cloudflare Access, Teleport, Zscaler Private Access) as a builder or a heavy user Abuse prevention, rate limiting, or trust and safety work on a publicly exposed service Familiarity with VPN and tunneling protocols (WireGuard, IPsec), BGP, cloud VPC peering, or PrivateLink-style private connectivity Public technical writing, conference talks, or open-source contributions in networking Hands-on experience with Tailscale at work or at home As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels. Tailscale's compensation package includes base salary, equity, and comprehensive benefits. The salary range displayed on each job posting represents the target range for a new hire's base salary. Individual offers may vary based on experience and skill set. CAN Pay Range $237,180 — $296,140 CAD What We Offer An inclusive, flexible environment where you can be your authentic self. We recognize the impact of diverse voices and backgrounds on the growth of our people, product, and company. And that flexibility in how and when you work empowers our team to integrate work and life. A competitive total compensation package. This includes a base salary, an equity incentive plan and variable commission (for quota-based roles). Comprehensive group benefits with no waiting period. Take advantage of coverage for health, vision, dental, and more for you and your family! Remote first company —most of our teams work fully remotely. Enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person social events, and leverage our corporate co-working program to visit WeWork (or other similar spaces near you). Some roles require in-office collaboration depending on team needs, which will be clearly noted in the job description. Employer-funded retirement contributions. Tailscale will match your retirement contributions dollar-for-dollar, up to a maximum annual employer contribution equal to 0.75% of your eligible compensation. Connect with other Tailscalars IRL. Attend our annual company retreat, participate in team off-sites, and collaborate in person with teammates across Canada, the United States, the United Kingdom, and Singapore. We support intentional in-person connection through team travel and distributed collaboration. Support for your personal and professional development. Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities. Paid time off and a healthy work-life integration. Our flexible, paid time off program supports you for any situation life throws your way, whether moving homes or travelling the world! A build-your-own home office setup. You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $500 USD to customize your workstation to make it your own. Paid parental leave program . We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups (20 weeks for birthing parents, 16 weeks for non-birthing parents). Tailscale is committed to providing an accessible and inclusive hiring process. If you require an accommodation at any stage of the recruitment process or related to any aspect of this role, please contact your recruiter. Our hiring process uses AI-assisted tools to help screen and assess candidates. All hiring decisions are made by people. Please be aware that legitimate emails from Tailscale's talent team will only originate from @tailscale.com, @greenhouse.io, and @interviews.modernloop.io email addresses. For more information about protecting yourself from impersonators and scams, please visit https://tailscale.com/scam-awareness .