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Location: Kuala Lumpur, Malaysia; Istanbul, Turkey; London, United Kingdom; Cape Town, South Africa; Sydney, Australia Eram Talent is a leading recruitment company focused on connecting top talent with industry leaders. We are currently looking for a skilled Civil Engineer specializing in Transportation Planning & Traffic Engineering to join our team in Saudi Arabia. This role involves working on the design, analysis, and implementation of transportation systems that enhance mobility and ensure safety on the roads. As a Civil Engineer in this field, you will be responsible for conducting traffic studies, developing transportation plans, and collaborating with various stakeholders to improve traffic flow and reduce congestion. You will utilize advanced modeling tools and technologies to assess current transportation systems and propose innovative solutions that address both operational and environmental concerns. If selected, the work location would be onsite at Saudi Arabia. Responsibilities Interface with company representatives and government authorities to address traffic and transportation safety improvements in the Eastern Province. To act as a technical lead to various traffic safety engineering related work tasks. To oversee work being carried out by subordinate members of the engineering group. To support and guide work being undertaken by group members. To review and assist in developing scope-of-works for the company’s projects/studies (e.g., Road Safety audit, Traffic Impact study, Temporary Traffic Management, etc.) To review and provide initial inputs on design, specifications of existing/proposed roadway schemes within and around company facilities utilizing applicable industry standards and guidelines. To prepare letters, meeting notes, working papers, technical notes, reports and technical presentations. To enhance Traffic Safety Services Dept. - Engineering group staffs’ technical capacity by: establish proper training and develop efficient processes for knowledge sharing/transfer. Requirements Bachelor's degree in Civil Engineering or a related field. Minimum of 10 years of experience in transportation planning and traffic engineering. The candidate shall have technical proficiency in Highway Design, Transportation Planning & Traffic Safety Studies The candidate shall to be familiar with using international standards such as AASHTO-Green Book, HCM, HSM, MUTCD, and related ITE & FHWA guidelines. Certification Requirement: The candidate must be professional certified & licensed (i.e., PE, PTOE, PTP, RoSPA, or RSP) Proficient in traffic modeling software (e.g., VISSIM, SYNCHRO, HCS). Strong knowledge of transportation engineering principles, policies, and standards. Experience in conducting traffic studies and designing signal plans. Excellent analytical and problem-solving skills. Effective communication and teamwork abilities. Ability to manage multiple projects and meet deadlines.

Location: Toronto Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs. WHAT YOU’LL DO - Design and deliver production-grade AI agents https://sierra.ai/blog/meet-the-ai-agent-engineer: You'll build and ship highly performant, reliable, and intuitive AI agents that are central, mission-critical and drive revenue directly to Sierra's growth. These aren't prototypes—they are powerful, scalable systems running in production environments across industries like finance, healthcare, and commerce. - Drive the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle (ADLC): You'll have complete ownership and autonomy from initial pilot through deployment and continuous iteration. You'll be responsible for building, tuning, and evolving AI agents in production environments, defining the standard for ADLC best practices along the way. - Partner with large enterprises and cutting-edge startups: You’ll work directly with leaders at some of the world’s largest enterprises to understand their most pressing business challenges, and build AI agents that transform how they operate at scale. You'll also partner with the most cutting-edge startups in Silicon Valley, embedding AI agents across their entire business stack to drive innovation and efficiency. - Build the future of the platform: Your direct work with customers will guide the evolution of Sierra's core platform. You'll surface unmet needs, prototype new tools and features, and collaborate with research, product, and platform to shape the future of AI agent development and Sierra's product. EXAMPLE PROJECTS These are some examples of projects that engineers on our team have worked on recently: - Design and build AI agents for large telecommunications and media companies that consistently outperform human agents in managing subscription churn - Develop and refine AI agents capable of navigating complex customer interactions, like troubleshooting a broken device and personalizing product recommendations - Create generalizable AI agent frameworks tailored for industry-specific use cases. See some examples in our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services! - Facilitate design partnerships for new product initiatives, such as new agent architectures, self-service capabilities, and generative agent development - Experiment with the latest voice models and figure out how to integrate them at scale to enterprise-grade customers WHAT YOU'LL BRING - Experience building and scaling end-to-end production systems - Strong technical problem-solving skills, especially in fast-changing, ambiguous environments - A builder and tinkerer’s mindset with high agency - you find creative ways to overcome obstacles and ship - Comfort working directly with customers to understand their needs and solve real-world problems - Excellent communication skills - clear, direct, and persuasive across technical and non-technical audiences EVEN BETTER... - Experience building or deploying AI/LLM systems in production - Have been a founder or founding engineer - you know what it means to balance craft, ownership, and speed - Familiarity with tools that power today's AI agents: eval frameworks, agent tooling, RAG pipelines, and prompt engineering - Prior experience with React, TypeScript, and/or Go - Previous roles where you interfaced with customers or led technical projects with external stakeholders OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits - Lunch, as well as delicious snacks and coffee to keep you energized when working onsite - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description. Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy. We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.

Location: Jeddah, Saudi Arabia; Riyadh, Saudi Arabia; Dubai, United Arab Emirates; Tabuk, Saudi Arabia; Lusail, Qatar Eram Talent is currently seeking a dedicated Prototyping Support Technician to join our team in Saudi Arabia. The Prototyping Support Technician provides operational support for outdoor testing projects and maintains general prototyping workshop equipment. The role supports the planning, coordination and execution of technical initiatives, experiments and installations, while also contributing to the reliable operation, troubleshooting and continuous improvement of Prototyping Core Lab assets and equipment. As a Prototyping Support Technician, you will have the opportunity to work with advanced manufacturing technologies and contribute to innovative design processes. Key Responsibilities: Coordinate and support renewable energy–related technical activities, including planning, scheduling, and execution of experiments, tests, and installations. Provide hands-on troubleshooting and diagnostics for electrical, electronic, mechanical, and control systems within the Prototyping Core Lab. Perform routine inspections and preventative maintenance to ensure equipment reliability, safety, and optimal performance. Assist in equipment setup, installation, commissioning, and verification to ensure systems meet technical specifications and operational requirements. Apply strong technical knowledge of electrical, mechanical, mechatronic, PLC, CNC, and control systems used in prototyping environments. Coordinate technical tasks and installations effectively, ensuring timelines, resources, and safety standards are maintained. Support researchers and project teams with practical problem-solving, technical guidance, and adherence to SOPs and HSE procedures. Maintain accurate technical documentation, maintenance records, inspection reports, and project logs. Contribute to continuous improvement by identifying workflow enhancements, conducting risk assessments, and implementing root cause analysis to prevent recurring issues. Demonstrate adaptability and the ability to work effectively in outdoor testing environments and under operational pressure. Requirements Technical diploma or accredited apprenticeship in Electrical, Electronic, Mechatronics, Mechanical, or a related technical field. 5 years of hands-on experience in commissioning, testing, and maintenance of electrical and/or mechatronic systems. Practical experience servicing and maintaining prototyping workshop equipment, with PLC and CNC exposure considered an advantage. Proven ability to troubleshoot and resolve electrical, mechanical, electronic, and control system faults effectively. Experience working in technical laboratory, workshop, or outdoor testing environments with strong adherence to safety and documentation standards.

Location: Riyadh, Saudi Arabia; Dammam, Saudi Arabia; Al Khobar, Saudi Arabia Eram Talent is seeking a proficient Master Data Management (MDM) Business Analyst - Informatica to join our dynamic team. In this role, you will serve as a key liaison between business stakeholders and technical teams to ensure that Informatica-based MDM solutions effectively meet organizational data management needs. You will be responsible for gathering and documenting business requirements, analyzing existing data processes, and collaborating with technical teams on solution design and implementation. You will also help in identifying data quality issues, facilitate data governance activities, and support ongoing MDM initiatives to improve data accuracy, consistency, and compliance. If selected, the work location would be onsite at Al Khobar. Key Responsibilities Collaborate with business stakeholders to understand their master data requirements, document data definitions, and analyze data structures for optimal data management. Plan and execute data migration activities, including data mapping, data extraction, transformation, and loading (ETL) processes, during system upgrades or platform transitions. Ensure compliance with data security and privacy regulations, implement access controls, and monitor data usage to protect sensitive master data. Conduct thorough analysis of existing master data sets to identify discrepancies, anomalies, and opportunities for improvement, providing actionable insights to stakeholders. Develop and generate reports, dashboards, and data visualizations to provide insights into master data quality, trends, and performance, supporting decision-making processes. Facilitate change management activities related to master data management initiatives, including communication, training, and stakeholder Develop and enforce master data governance policies, standards, and processes to ensure data quality, consistency, and compliance with regulatory requirements. Collaborate with business users and IT teams to map data sources, define data hierarchies, and create data models that support effective master data management. Define and implement data standardization rules and processes to harmonize master data elements across disparate systems and business units. Coordinate the integration of master data management solutions with existing enterprise systems, ensuring seamless data flow and interoperability. Requirements Bachelor’s degree in Information Technology, or equivalent from a recognized and accredited university is required 5+ Years of Work Experience as a Master Data Management (MDM) Business Analyst or similar role is required. Certified Data Privacy Solutions Engineer (CDPSE) preferred Certifications in MDM or Informatica is highly preferred. Experience in Information Technology / Data Solutions / Networking / Cybersecurity preferred Proven experience as a Business Analyst, specifically in Master Data Management (MDM). Strong understanding of MDM principles, data governance, and data quality management. Experience with MDM tools (e.g., Informatica, SAP MDG, Oracle) is a plus. Excellent analytical and problem-solving skills. Strong communication and interpersonal skills to effectively engage with stakeholders.

Location: Al Khobar, Saudi Arabia; Dammam, Saudi Arabia Eram Talent is in search of a dedicated Data Quality Development Analyst to enhance our commitment to delivering exceptional staffing solutions. In this pivotal role, you will ensure that our data quality standards are met and continuously developed, contributing to our data-driven decision-making capabilities across the organization. The role holder is responsible for designing data quality assurance policies and standards, developing an enterprise data quality solution, defining metadata repositories and master data management to enable leverage enterprise data for business intelligence. The role holder is also responsible for installing and maintaining business intelligence tools and fine-tuning their performance. Key Responsibilities Responsible for designing, testing, deploying and documenting the data quality procedures and their outputs Design processes and technology to enable the client to leverage the enterprise data for business intelligence purposes. Define the data policy, standards and guidelines and ensure consistency. Coordinate with Master Data Quality Manager and define metadata repository for digitally and physically storing and cataloguing data. Design master data management to provide processes, governance, policies, standards and tools to define and manage master data. Define quality assurance policies and standards to ensure consistency in business intelligence reports. Identify and highlight issues related to data quality in order to improve accuracy of reports leading to proper decision making. Liaise with Master Data Quality Manager to provide support in development, operations and maintenance of dashboards and reports in the Technology environment. Install business intelligence tools and configures hardware and software components. Perform users’ administrator setup and provides continuous support for maintenance. Perform business intelligence performance tuning to ensure optimal performance. Recommend training and development interventions for team members to build their capabilities. Contribute to the identification of opportunities for the continuous improvement of systems, processes and practices to increase productivity and operational efficiency. Implement all relevant Department’s policies, processes, procedures and instructions so that work is carried out in a controlled and consistent manner. Contribute to the preparation of timely and accurate reports to meet departmental requirements, policies and standards. Requirements Bachelor’s degree in information technology, or equivalent from a recognized and accredited university is required. 5+ years of experience in data analysis, data quality, or a similar role. Knowledge of Data Quality principles, policies and procedures. Knowledge of Data Quality tools. Strong understanding of data governance, data quality metrics, and data management principles. Experience with data profiling tools and techniques. Proficiency in SQL and experience with data visualization tools (e.g., Tableau, Power BI). Strong analytical and problem-solving skills. Excellent communication skills and ability to work collaboratively with diverse teams. Detail-oriented with a strong focus on data accuracy and reliability.

Location: Al Khobar, Saudi Arabia; Dammam, Saudi Arabia Eram Talent is seeking a dedicated Data Quality Business Analyst to join our growing team. In this role, you will be responsible for ensuring the integrity, accuracy, and reliability of data across our business systems. You will collaborate with cross-functional teams and stakeholders to define data quality standards, develop metrics, and implement processes that enhance data management practices. Your responsibilities will include performing data analysis, identifying data quality issues, and recommending solutions to improve data governance. You will also work on data quality initiatives and may be involved in data profiling, cleansing, and monitoring to ensure adherence to organizational data quality standards. Responsibilities Consolidate guidelines, processes and parameters for conducting business analysis in order to follow a consistent approach in the process followed for collating data and carrying out analytics. Support in coordinating with Technology departments through periodic meetings to understand the specific business requirements related to business analytics. Coordinate with different internal departments to identify the most suitable data resources to ensure effective data collection and analysis based on the requirements. Support in identifying potential external vendors/market research agencies etc. and coordinate with them to establish the data collection and reporting needs in order to ensure efficiency in the data collection process. Coordinate with external consultants/forums to keep updated with the latest developments in the Technology landscape. Perform data cleaning and standardisation for conducting the relevant analysis and ensures adherence to data quality standards while developing reports on procurement and logistics updates. Stay up to date on the latest business intelligence tools, databases, systems or methods etc. and shares insights with Master Data Quality Manager on leveraging the same for business requirements. Develop the requisite reports (weekly/monthly/ad-hoc) and ensures timely submission of the same to facilitate decision making. Requirements Bachelor’s degree in Information Technology, or equivalent from a recognized and accredited university is required. 5+ years of experience as a Data Quality Analyst or in a related field. Certified Data Privacy Solutions Engineer (CDPSE) preferred. Experience in Information Technology / Data Solutions / Networking / Cybersecurity preferred. Strong understanding of data management principles, data governance, and data quality best practices. Proficient in data profiling and analysis tools (e.g., SQL, Python, or ETL tools) to assess data quality. Experience with data visualization tools such as Tableau, Power BI, or similar is a plus. Strong analytical and problem-solving skills to identify data quality issues and develop actionable solutions. Excellent communication skills, with the ability to work collaboratively with diverse teams and stakeholders. Detail-oriented with a focus on delivering high-quality results. Familiarity with data privacy and regulatory compliance standards is a plus.

Location: Global (Remote) Workplace: Remote COMMUNITY GROWTH MANAGER Team: Community Location: Flexible / Remote Reporting to: VP of Community ROLE OVERVIEW Rwazi’s Community function represents the human layer of the company — contributors, mappers, and platform participants across global markets. The Community Growth Manager owns measurable network expansion. This role scales user acquisition, accelerates activation, and increases network density across priority geographies. Community growth is treated as infrastructure — not marketing. The Community Growth Manager builds a predictable, compounding human network. CORE MANDATE The Community Growth Manager is accountable for: - Scaling contributor and user acquisition - Increasing activation velocity (sign-up → first participation) - Expanding network density in key markets - Improving referral-driven growth loops - Strengthening repeat participation This role owns the growth mechanics of the human network. KEY RESPONSIBILITIES USER ACQUISITION & EXPANSION - Design and execute multi-channel contributor acquisition strategies - Identify high-density geographic clusters - Optimize cost-per-active-user - Test and scale growth channels systematically ACTIVATION VELOCITY - Reduce time-to-first-submission - Optimize onboarding flows - Improve conversion from interest → active participation - Identify and remove friction in early journey stages NETWORK DENSITY & COVERAGE - Increase active contributors per city - Balance growth across underserved regions - Maintain supply resilience across markets REFERRAL & ORGANIC GROWTH SYSTEMS - Design referral programs tied to measurable expansion - Track referral conversion rates - Strengthen peer-driven network growth GROWTH ANALYTICS & OPTIMIZATION - Track acquisition, activation, and retention metrics - Run experiments to improve conversion rates - Provide structured reporting to VP of Community ROLE IMPACT Strong performance results in: - Faster log fulfillment due to stronger network density - Lower acquisition cost per active user - Higher activation conversion rates - Stronger organic growth - Increased supply resilience This role directly influences execution speed and ecosystem strength. WHAT THIS ROLE IS NOT - Not community moderation - Not delivery operations - Not reactive messaging - Not event management This role requires structured growth discipline. QUALIFICATIONS AND PROFILE We are looking for individuals who demonstrate: - 4–8+ years in growth, marketplace scaling, or community expansion - Experience building distributed user networks - Strong analytical ability with funnel metrics - Comfort running structured experiments - Bias toward action and iteration - Experience operating in multi-geography environments Candidates may come from gig platforms, marketplace startups, creator ecosystems, or growth-driven SaaS environments. CULTURAL FIT We value operators who: - Think in funnels and density, not vanity metrics - Care about measurable outcomes - Move quickly and iterate - Build systems that compound - Operate with ownership and accountability HOW CANDIDATES ARE EVALUATED Candidates are evaluated based on: - Growth metrics achieved in prior roles - Activation and retention improvements driven - Ability to design scalable acquisition systems - Analytical rigor behind growth decisions - Structured experimentation discipline SUMMARY The Community Growth Manager scales Rwazi’s human network by driving acquisition, activation, and expansion across markets. This role ensures the Community layer grows predictably, efficiently, and sustainably as the company scales.

Location: Global (Remote) Workplace: Remote SENIOR COMMUNITY MANAGER Team: Community Location: Flexible / Remote Reporting to: VP of Community ROLE OVERVIEW Rwazi’s Community function represents the human surface area of the company — contributors, mappers, enterprise clients, and ecosystem partners. The Senior Community Manager owns ecosystem strategy. This role defines how these groups connect, interact, and reinforce one another within the broader Rwazi network. Community at this level is not messaging. It is network architecture. The Senior Community Manager ensures Rwazi’s ecosystem compounds in trust, density, and strategic value over time. CORE MANDATE The Senior Community Manager is accountable for: - Designing the structure of Rwazi’s ecosystem - Strengthening relationships across users, mappers, clients, and partners - Creating cross-node interaction within the network - Increasing ecosystem resilience and loyalty - Protecting long-term trust capital This role builds durable relational infrastructure. KEY RESPONSIBILITIES ECOSYSTEM ARCHITECTURE - Define how contributors, enterprise users, and partners interact - Design structured engagement models across stakeholder groups - Create pathways for collaboration and shared value - Reduce ecosystem fragmentation MULTI-STAKEHOLDER RELATIONSHIP STRATEGY - Maintain strong relationships across core ecosystem segments - Identify trust gaps or sentiment risk early - Develop structured communication strategies per segment - Balance enterprise professionalism with grassroots authenticity COMMUNITY-TO-PRODUCT FEEDBACK LOOPS - Surface structured ecosystem insights to Product and Leadership - Identify recurring friction patterns across stakeholders - Translate ecosystem signals into strategic adjustments IDENTITY & NARRATIVE STEWARDSHIP - Strengthen Rwazi’s identity within its network - Develop rituals, recognition systems, and shared milestones - Protect tone, positioning, and relational clarity STRATEGIC EXPANSION SUPPORT - Support VP of Community in scaling ecosystem footprint - Evaluate new market or segment entry from a network perspective - Identify ecosystem-driven growth opportunities ROLE IMPACT Strong performance results in: - Higher ecosystem cohesion - Increased stakeholder loyalty - Stronger cross-network referrals - Reduced churn across contributors and clients - Greater long-term defensibility This role strengthens Rwazi’s human moat. WHAT THIS ROLE IS NOT - Not delivery operations - Not reactive support - Not transactional messaging - Not community engagement for engagement’s sake This role requires structured ecosystem thinking. QUALIFICATIONS AND PROFILE We are looking for individuals who demonstrate: - 6–10+ years in community, ecosystem, or network leadership roles - Experience managing multi-sided platforms (marketplace, SaaS, or distributed networks) - Strong relationship-building ability across different stakeholder types - Strategic thinking around network effects - Analytical comfort with retention, density, and ecosystem health metrics - Executive communication clarity Candidates may come from marketplace ecosystems, enterprise SaaS community leadership, or multi-stakeholder platforms. CULTURAL FIT We value leaders who: - Think long-term about trust capital - Balance warmth with strategic discipline - Operate without ego but with authority - Care about ecosystem integrity - Prefer durable systems over reactive fixes HOW CANDIDATES ARE EVALUATED Candidates are evaluated based on: - Their ability to design and scale ecosystem structures - Evidence of strengthening multi-sided networks - Clarity in handling stakeholder complexity - Structured thinking around community health metrics - Strategic maturity in managing trust across groups SUMMARY The Senior Community Manager leads the design and strengthening of Rwazi’s ecosystem across users, mappers, enterprise clients, and partners. This role ensures that Rwazi’s human network compounds in value — becoming a durable competitive advantage over time.

Location: Global (Remote) Workplace: Remote EXECUTIVE ASSISTANT Team: CEO Office Location: Flexible / Remote Reporting to: CEO ROLE OVERVIEW Rwazi operates in a high-velocity, AI-native environment where clarity, follow-through, and structured thinking are essential. The Executive Assistant supports the CEO in day-to-day executive operations — documentation, planning cadence, structured follow-ups, and internal coordination. This is a foundational role inside the CEO’s office. While the title is traditional, the expectation is not. We are looking for someone with former founder instincts or strong analytical pedigree — who understands strategy, but is comfortable operating in a support capacity without ego. This role requires intelligence, discipline, and humility. CORE MANDATE The Executive Assistant is accountable for: - Maintaining executive documentation rigor - Structuring meetings into clear outputs and actions - Tracking cross-functional commitments - Supporting board and planning cycles - Reducing cognitive load on the CEO This role strengthens executive execution hygiene. KEY RESPONSIBILITIES EXECUTIVE DOCUMENTATION & STRUCTURING - Capture high-quality, structured notes in executive and board meetings - Translate discussions into clear action items with owners and deadlines - Maintain organized, searchable documentation systems - Draft memos, summaries, and internal briefs PLANNING & CADENCE MANAGEMENT - Support quarterly and annual planning processes - Assist in preparing board decks and executive materials - Maintain visibility over key company-wide priorities - Ensure follow-through across functional leaders CROSS-FUNCTIONAL COORDINATION - Track execution commitments across teams - Follow up on deadlines and deliverables - Escalate slippage early and objectively - Maintain structured dashboards of ongoing initiatives OPERATIONAL & ADMINISTRATIVE SUPPORT - Manage executive scheduling and prioritization - Coordinate internal and external communications - Maintain high professional standards in all outputs ROLE IMPACT Strong performance results in: - Clear executive decision trails - Fewer dropped commitments - Tighter cross-functional alignment - Faster execution cycles - Increased CEO focus on strategic priorities WHAT THIS ROLE IS NOT - This is not a strategic leadership role - This is not independent product or revenue ownership - This is not a stepping stone to immediate executive authority This role requires comfort operating in a support function — regardless of prior seniority. QUALIFICATIONS AND PROFILE We are looking for individuals who demonstrate: - Former founder, operator, or builder experience OR strong analytical background (consulting, finance, research, technical environments) - Exceptional structured writing ability - Strong analytical reasoning and pattern recognition - Comfort synthesizing complex discussions into clarity - High attention to detail - Ability to operate without ego in a support capacity - Strong discretion and professionalism Former founders are welcome — provided they are motivated by discipline and execution, not status. CULTURAL FIT We value individuals who: - Think sharply but act humbly - Prefer execution over visibility - Take pride in structured output - Care about precision - Follow through consistently HOW CANDIDATES ARE EVALUATED Candidates are evaluated based on: - Clarity and structure of written work - Analytical depth in summarizing complex discussions - Discipline in tracking commitments - Comfort supporting executive workflows - Absence of ego in operational contexts SUMMARY The Executive Assistant strengthens the CEO’s office by applying founder-level thinking and analytical rigor to executive documentation, planning, and follow-through. This role is foundational to maintaining speed, clarity, and execution discipline as Rwazi scales.

Location: Global (Remote) Workplace: Remote EVENTS LEAD Team: Monetization Location: Flexible / Remote Reporting to: Partnerships Manager ROLE OVERVIEW The Events Lead owns event-driven demand generation. This role generates pipeline through owned events, curated roundtables, and high-signal executive gatherings. Events are treated as revenue-generating infrastructure. CORE MANDATE The Events Lead is accountable for: - Designing revenue-focused events - Generating qualified pipeline from events - Managing event-to-opportunity conversion - Building recurring event frameworks KEY RESPONSIBILITIES - Plan executive roundtables and industry sessions - Partner with Sales Directors on event strategy - Track event-attributed revenue - Optimize event ROI and conversion metrics ROLE IMPACT - Increased enterprise pipeline - Higher executive access - Accelerated trust-building - Stronger deal acceleration

Location: Global (Remote) Workplace: Remote REVENUE PARTNERSHIPS MANAGER Team: Monetization Location: Flexible / Remote Reporting to: Head of Monetization ROLE OVERVIEW The Revenue Partnerships Manager owns partnership-driven revenue. This role builds strategic alliances that unlock new enterprise clients, distribution channels, and bundled monetization opportunities. Partnerships are treated as revenue engines, not branding exercises. CORE MANDATE The RPM is accountable for: - Sourcing strategic partnership opportunities - Structuring revenue-sharing agreements - Monetizing distribution relationships - Maintaining partner-driven pipeline KEY RESPONSIBILITIES - Identify high-leverage ecosystem partners - Negotiate partnership frameworks - Enable joint go-to-market initiatives - Track partner-attributed revenue ROLE IMPACT - Lower CAC via partner channels - Expanded enterprise reach - Stronger vertical penetration - Incremental ARR from partnerships

Location: Global (Remote) Workplace: Remote SALES DIRECTOR, EU Team: Monetization Location: LATAM Reporting to: Head of Monetization ROLE OVERVIEW Rwazi sells enterprise AI-powered decision intelligence subscriptions. The Sales Director, LATAM owns new revenue execution across the LATAM market. This role lands new enterprise accounts and expands existing subscriptions through structured pipeline discipline, executive engagement, and value-based selling. This is revenue ownership, not relationship management. CORE MANDATE The Sales Director, LATAM is accountable for: - Closing new enterprise subscription revenue - Expanding ARR within existing accounts - Driving pipeline-to-close efficiency - Maintaining structured deal discipline - Representing Rwazi at executive buyer level KEY RESPONSIBILITIES - Own full-cycle enterprise sales (land and expand) - Maintain predictable forecast accuracy - Navigate complex buying committees - Align product capabilities with enterprise pain points - Close multi-year subscription contracts - Drive expansion within multi-department enterprise accounts ROLE IMPACT - Increased ARR - Higher win rates - Larger deal sizes - Stronger LATAM market penetration

Location: Global (Remote) Workplace: Remote SALES DIRECTOR, MIDDLE EAST Team: Monetization Location: Middle East Reporting to: Head of Monetization ROLE OVERVIEW Rwazi sells enterprise AI-powered decision intelligence subscriptions. The Sales Director, Middle East owns new revenue execution across the Middle East market. This role lands new enterprise accounts and expands existing subscriptions through structured pipeline discipline, executive engagement, and value-based selling. This is revenue ownership, not relationship management. CORE MANDATE The Sales Director, Middle East is accountable for: - Closing new enterprise subscription revenue - Expanding ARR within existing accounts - Driving pipeline-to-close efficiency - Maintaining structured deal discipline - Representing Rwazi at executive buyer level KEY RESPONSIBILITIES - Own full-cycle enterprise sales (land and expand) - Maintain predictable forecast accuracy - Navigate complex buying committees - Align product capabilities with enterprise pain points - Close multi-year subscription contracts - Drive expansion within multi-department enterprise accounts ROLE IMPACT - Increased ARR - Higher win rates - Larger deal sizes - Stronger Middle East market penetration

Location: Global (Remote) Workplace: Remote SALES DIRECTOR, EU Team: Monetization Location: European Union Reporting to: Head of Monetization ROLE OVERVIEW Rwazi sells enterprise AI-powered decision intelligence subscriptions. The Sales Director, EU owns new revenue execution across the European Union market. This role lands new enterprise accounts and expands existing subscriptions through structured pipeline discipline, executive engagement, and value-based selling. This is revenue ownership, not relationship management. CORE MANDATE The Sales Director, EU is accountable for: - Closing new enterprise subscription revenue - Expanding ARR within existing accounts - Driving pipeline-to-close efficiency - Maintaining structured deal discipline - Representing Rwazi at executive buyer level KEY RESPONSIBILITIES - Own full-cycle enterprise sales (land and expand) - Maintain predictable forecast accuracy - Navigate complex buying committees - Align product capabilities with enterprise pain points - Close multi-year subscription contracts - Drive expansion within multi-department enterprise accounts ROLE IMPACT - Increased ARR - Higher win rates - Larger deal sizes - Stronger EU market penetration

Location: Global (Remote) Workplace: Remote SALES DIRECTOR, UK Team: Monetization Location: United Kingdom Reporting to: Head of Monetization ROLE OVERVIEW Rwazi sells enterprise AI-powered decision intelligence subscriptions. The Sales Director, UK owns new revenue execution across the United Kingdom market. This role lands new enterprise accounts and expands existing subscriptions through structured pipeline discipline, executive engagement, and value-based selling. This is revenue ownership, not relationship management. CORE MANDATE The Sales Director, UK is accountable for: - Closing new enterprise subscription revenue - Expanding ARR within existing accounts - Driving pipeline-to-close efficiency - Maintaining structured deal discipline - Representing Rwazi at executive buyer level KEY RESPONSIBILITIES - Own full-cycle enterprise sales (land and expand) - Maintain predictable forecast accuracy - Navigate complex buying committees - Align product capabilities with enterprise pain points - Close multi-year subscription contracts - Drive expansion within multi-department enterprise accounts ROLE IMPACT - Increased ARR - Higher win rates - Larger deal sizes - Stronger UK market penetration

Location: Global (Remote) Workplace: Remote SALES DIRECTOR, US Team: Monetization Location: United States Reporting to: Head of Monetization ROLE OVERVIEW Rwazi sells enterprise AI-powered decision intelligence subscriptions. The Sales Director, US owns new revenue execution across the United States market. This role lands new enterprise accounts and expands existing subscriptions through structured pipeline discipline, executive engagement, and value-based selling. This is revenue ownership, not relationship management. CORE MANDATE The Sales Director, US is accountable for: - Closing new enterprise subscription revenue - Expanding ARR within existing accounts - Driving pipeline-to-close efficiency - Maintaining structured deal discipline - Representing Rwazi at executive buyer level KEY RESPONSIBILITIES - Own full-cycle enterprise sales (land and expand) - Maintain predictable forecast accuracy - Navigate complex buying committees - Align product capabilities with enterprise pain points - Close multi-year subscription contracts - Drive expansion within multi-department enterprise accounts ROLE IMPACT - Increased ARR - Higher win rates - Larger deal sizes - Stronger US market penetration

Location: Global (Remote) Workplace: Remote RECRUITER Team: People Location: Flexible / Remote Reporting to: Recruitment Lead ROLE OVERVIEW Rwazi scales through disciplined talent acquisition. The Recruiter executes the hiring engine — sourcing, screening, coordinating, and progressing high-quality candidates through structured evaluation pipelines. This role ensures hiring velocity without compromising talent bar. The Recruiter does not simply fill roles. They move qualified candidates through a structured, high-signal system. CORE MANDATE The Recruiter is accountable for: - Generating qualified candidate flow - Maintaining structured candidate progression - Preserving evaluation rigor - Reducing time-to-interview and time-to-offer - Ensuring strong candidate experience This is an execution-critical role within the hiring pipeline. KEY RESPONSIBILITIES SOURCING & PIPELINE EXECUTION - Source candidates across prioritized channels - Maintain proactive outreach cadences - Build candidate pools ahead of immediate demand - Track sourcing effectiveness by channel CANDIDATE SCREENING & SIGNAL FILTERING - Conduct structured screening interviews - Assess alignment against defined role rubrics - Filter for capability, ownership mindset, and execution ability - Maintain clear candidate documentation INTERVIEW COORDINATION & PROGRESSION - Schedule and manage interview stages - Ensure timely feedback collection - Reduce bottlenecks in hiring workflows - Maintain candidate momentum through the funnel CANDIDATE EXPERIENCE - Communicate clearly and professionally - Maintain responsiveness and transparency - Uphold Rwazi’s reputation in the talent market RECRUITING METRICS & DISCIPLINE - Track funnel conversion rates - Maintain accurate pipeline reporting - Identify drop-off patterns and escalate issues ROLE IMPACT Strong performance in this role results in: - Faster hiring cycles - Higher-quality candidate shortlists - Reduced interview fatigue for hiring managers - Predictable pipeline health - Stronger employer brand perception WHAT THIS ROLE IS NOT - Not passive resume sorting - Not job posting only - Not administrative scheduling support - Not lowering bar to fill seats This role requires judgment, pace, and structure. QUALIFICATIONS AND PROFILE We are looking for individuals who demonstrate: - 2–5+ years in recruiting (startup or high-performance environments preferred) - Experience hiring across multiple functions (Product, Ops, Finance, etc.) - Strong structured interviewing ability - Clear written and verbal communication - Ability to operate with speed and organization - Comfort working in metric-driven environments Candidates may come from startup recruiting, marketplace hiring, agency environments, or internal talent acquisition teams. CULTURAL FIT We value recruiters who: - Protect the hiring bar - Move quickly without chaos - Maintain high ownership - Operate with clarity and professionalism - See recruiting as a system, not a task HOW CANDIDATES ARE EVALUATED Candidates are evaluated based on: - Quality of sourced candidates - Funnel discipline and pipeline clarity - Communication clarity - Speed without compromise - Ability to maintain candidate momentum SUMMARY The Recruiter powers the execution layer of Rwazi’s hiring engine. This role ensures high-quality talent flows predictably into the organization as we scale.

Location: San Francisco, CA; New York, NY Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs. ABOUT THE HEALTHCARE TEAM - Our healthcare agents already reach over 50% of U.S. families. We partner with leading health plans, providers, and healthcare platforms to deliver AI agents that handle some of the most sensitive and high stakes conversations in any industry. From helping members understand their benefits to resolving billing questions with empathy, our healthcare agents are transforming how patients and policyholders interact with the healthcare system. - Our healthcare customers include major health insurance networks, nonprofit providers, multi-site primary and urgent care practices, healthcare diagnostics companies, and healthcare financial platforms. - Join us to transform the patient experience across the healthcare system—and help build technology that makes care more accessible, more human and more affordable for everyone. WHAT YOU'LL DO - Build enterprise-grade AI agents for healthcare: As an Agent PM at Sierra, you will be responsible for partnering directly with our engineers and customers to build and ship AI agents that handle thousands of customer conversations a day. These agents help people understand their coverage, find providers, schedule appointments, navigate billing, and more—all while maintaining strict HIPAA compliance and the trust that healthcare demands. - Discover where agents will make an impact: Ground-up discovery is a critical part of the role. Work closely with providers, payers, RCMs and pharmaceutical companies to identify new use cases and opportunities for AI Agents to deliver impact for their business. You should be our customer’s trusted advisor, and be able drive strategic decisions for our customers. - Engage with customers: In the role, you will engage with all levels of our customers’ businesses: - Discover and assess their requirements. - Prepare and present demonstrations of Sierra’s agent. - Address and overcome technical challenges in the business process by working with technical counterparts. - Develop and improve Sierra virtual agents to fit and anticipate our customers’ needs and business processes. - Become trusted advisors and drive strategic technical strategies for our customers. - Shape the platform and healthcare roadmap: Your direct work with healthcare customers will guide the evolution of Sierra's core platform. You'll surface unmet needs, prototype new tools and features, and collaborate with research, product, and platform to shape the future of AI agent development in healthcare. EXAMPLE PROJECTS These are examples of projects our healthcare team has worked on: - Develop net new agentic healthcare products that can cut costs and drive revenue in the healthcare ecosystem. - Build AI agents for major health insurance networks that handle detailed questions like "what's my co-pay for a primary care visit?" and "how many physical therapy sessions do I have left?" - Develop voice and chat agents for nonprofit healthcare providers that help members find in-network specialists, check availability, and locate providers based on specialty or location - Create AI agents for multi-site primary and urgent care providers that manage appointments and answer common questions across 30+ clinics - Build agents that replace lengthy paper intake forms with conversational experiences, boosting pre-visit intake conversion rates - Develop AI agents for healthcare financial platforms that help patients understand billing, payment status, explanations of benefits, and financial assistance eligibility. - Experiment with the latest voice models and integrate them at scale for healthcare enterprises requiring secure, compliant phone interactions WHAT YOU'LL BRING - 5-7+ years experience in product development of highly technical products. - Past experience in Product Management or other similar product development roles at or above the level of Senior Product Manager. - Experience crafting and tailoring a message for potential customers, including executives. - Ability to communicate highly technical concepts to both non-technical and technically proficient audiences, including recent AI developments. - Degree in a technical or related field, or equivalent professional experience. - Genuine interest in healthcare and improving patient/member experiences EVEN BETTER... - Experience in healthcare technology, health IT or working with healthcare organizations - Understanding of healthcare compliance requirements (HIPAA, PHI handling and healthcare data privacy) - AI-related experience (experience with product development for AI agents a plus). - Some coding experience with React, Typescript, and Go. - MBA or equivalent professional experience (while this is a product management role, you will have the opportunity to lean into broader business roles). - Past roles that interface with end customers to influence software development. OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits - Lunch, as well as delicious snacks and coffee to keep you energized when working onsite - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description. Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy. We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.