About PFM
Prop Firm Match Global FZCO is a platform for discovering, comparing, and selecting top proprietary trading firms. The team is fully remote and values ownership, clear communication, and practical impact.
About the department
Customer Experience team supports traders with issues, questions about firms, promotions, loyalty rewards, and payouts via Intercom, Discord, and email, ensuring fast and quality responses.
About the role
Deliver timely, accurate, and empathetic support enabling traders to confidently use Prop Firm Match while maintaining trust with customers and partner firms.
Performance objectives
Objective 1 - Deliver exceptional customer experience:
— Respond to customer inquiries across Intercom tickets, Discord, and email.
— Review and resolve customer issues end to end.
— Tailor tone and approach to each customer's situation without sacrificing accuracy.
Objective 2 - Maintain operational excellence:
— Prioritize incoming tickets and follow established workflows.
— Document cases and keep customer records up to date.
— Escalate issues to the right team when outside scope.
Objective 3 - Ensure information accuracy:
— Verify offers, promo codes, and loyalty program submissions before responding.
— Stay current on firm rules, payout information, and policies.
— Keep FAQs and internal documentation accurate and current.
Objective 4 - Support continuous improvement:
— Report bugs and flag recurring issues to Product and Development.
— Suggest workflow improvements.
— Contribute to knowledge base updates and AI training data.
What we look for
Must have:
— Minimum 2 years of customer support or client-facing experience, ideally remote and high-volume.
— Strong written communication, clear and empathetic to non-technical customers.
— Hands-on experience with Intercom or similar helpdesk/ticketing platform.
— High attention to detail verifying specifics before responding.
— Strong time management to meet response and handling time targets without sacrificing quality.
— Comfortable investigating and troubleshooting independently before escalating.
— Professional, accountable, collaborative, works well across teams without heavy oversight.
— Available to work CET-aligned hours in a fully remote, async-first environment.
Nice to have:
— Familiarity with proprietary trading firms or prop trading industry.
— Experience using AI-assisted support tools (e.g., Intercom Fin AI).
— Experience managing or responding to public reviews (e.g., Trustpilot).
— Background in fintech, SaaS, or fast-paced digital consumer platforms.
Compensation
Up to $800 - $1,300 USD per month gross.
Location & work setup
Remote worldwide with strong overlap with CET hours.
Full-time employment.
Hiring stages
— Application screening
— Video intro + role fit questionnaire (async)
— Discovery HR interview
— Real-world task based on PFM support scenarios
— Professional interview with Head of Customer Experience
— Peer & values conversation
— Informal conversation to align expectations
— Formal written offer
— Reference check before formal offer
Additional notes
Candidates not meeting every qualification but confident in excelling are encouraged to apply.
Equal opportunity employer welcoming diverse backgrounds.
Familiarity with prop trading industry and PFM mission is valued.
Candidates with experience in related areas like trading operations, customer success, compliance, support, partnerships are invited to join Talent Pool for future roles.
Удалённо Remote, worldwide, with strong overlap with CET hours; â¸Â We are an equal opportunity employer and welcome applicants from all backgrounds, experiences, and perspectives
Location: New York, United States; San Jose, California, United States
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
About the Opportunity
We are looking for a US-based Channels & Community Lead to help build our presence across Western crypto communities. This role will focus on building long-term relationships with KOLs, traders, community leaders, builders, and ecosystem partners, while also serving as a visible and credible voice in the Western Web3 market. The ideal candidate understands crypto-native culture, moves fast, builds trust naturally, and can turn relationships into measurable business outcomes.
What You’ll Be Doing
Build and maintain relationships with Western KOLs, traders, community leaders, builders, and ecosystem partners.
Develop a long-term network of high-quality channels across the US and broader Western crypto market.
Identify active and influential traders, creators, and community nodes in each market cycle.
Support GTM for DEX, X Layer, Wallet, and other Web3 products through channel activation and community distribution.
Drive collaborations around new products, assets, campaigns, and ecosystem opportunities.
Build and operate Western community initiatives, including trader groups, ambassador programs, and local community partnerships.
Act as an external-facing voice for product updates, ecosystem developments, market opportunities, and community engagement.
Work closely with Product, Growth, GTM, and Ecosystem teams to translate product capabilities into clear market narratives and distribution strategies.
Collect market and user feedback while maintaining strong judgment on what is strategically relevant.
Track channel performance and contribute to user growth, trading volume, revenue, and long-term ecosystem retention.
What We Look For In You
Based in New York or the Bay Area, and able to work closely with the local team.
Deep understanding of Western crypto culture, CT, onchain trading, Meme, DEX, and community dynamics.
Strong communication and relationship-building skills; comfortable engaging directly with KOLs, traders, founders, and community operators.
Highly execution-oriented, proactive, and comfortable operating in a fast-moving environment.
Strong commercial sense and ability to connect channel activities with measurable business outcomes.
Good product sense and ability to distinguish meaningful user feedback from short-term or low-quality requests.
Comfortable building relationships from zero and following through until they become repeatable partnerships.
Strong written and spoken English with the ability to communicate naturally in crypto-native communities.
High ownership, strong judgment, and a clean professional reputation.
Nice to Haves
Candidates with existing experience in Web3 BD, KOL relations, community growth, trading platforms, or crypto ecosystems.
Candidates with established relationships across Western trader, KOL, or community networks.
Candidates who have lived and worked in both Asian and Western environments are a plus.
Perks & Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
OKX
Statement:
OKX is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
The salary range for this position is $178,888 to $214,666
The salary offered depends on a variety of factors, including job-related knowledge, skills, experience, and market location. In addition to the salary, a performance bonus and long-term incentives may be provided as part of the compensation package, as well as a full range of medical, financial, and/or other benefits, dependent on the position offered. Applicants should apply via OKX internal or external careers site.
#LI-SK1
#LI-HYBRID
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: Remote - North America
Who We Are:
Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure
for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more.
Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts.
Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.
Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator.
Our Team Members:
We're a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!
We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.
Your Role - (12-month contract)
We’re looking for a Senior Product Designer to design and build internal tools for complex financial operations. This is a hands-on role for someone who can move fluidly between user research, systems design, AI prototyping, and production code.
You’ll partner with product, engineering, and operations to turn complicated workflows, business rules, and technical constraints into intuitive, reliable tools. You should be comfortable working independently—from identifying the problem through shipping and iterating on a production solution.
What you’ll do
Own the end-to-end design process:
Lead projects from research and workflow discovery through prototyping, validation, detailed design, implementation, and post-launch iteration.
Design complex operational workflows:
Build tools involving multiple user roles, data sources, business rules, approvals, exceptions, and audit requirements.
Build AI-powered prototypes:
Rapidly create functional prototypes for alignment across multiple stakeholders.
Turn prototypes into production experiences:
Write and contribute code within production environments, working through code review, testing, deployment, and iteration.
Champion operational users:
Understand the needs and constraints of financial operations teams through interviews, observation, workflow analysis, and usability testing.
Apply systems-level thinking:
Design data-rich interfaces that help users monitor activity, investigate issues, manage exceptions, and make informed decisions.
Collaborate with engineering:
Work comfortably within engineering processes, helping push production code into the front end.
Contribute to the design system:
Create scalable patterns for tables, forms, dashboards, alerts, approvals, audit histories, and AI-assisted interactions.
Execute independently:
Manage multiple initiatives while clearly communicating progress, risks, dependencies, and decisions.
Who you are
You have
6+ years of experience in product design
in startup or other fast paced environments
You have designed and launched in complex or technical industries, such as financial services, pharmaceuticals, healthcare, infrastructure, logistics, manufacturing, aerospace, or automotive.
You are comfortable reading and building with API documentation
You can translate complicated processes, data, business rules, and edge cases into clear and efficient experiences, keeping auditability and regulatory concerns in mind.
You work independently, create structure in ambiguous environments, and move projects forward without extensive oversight.
You communicate design decisions clearly across product, engineering, operations, and business teams.
How We Take Care of You:
Competitive Salary & Stock Options
Health Benefits
New Hire Home-Office Setup: One-time USD $500
Monthly Stipend: USD $150 per month via a Brex Card
Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
Recruitment Privacy Policy
ОБЗОР ПОЗИЦИИ
Мы развиваем международную платежную платформу и ищем Business Development Manager, который будет отвечать за развитие партнерской сети трейдеров и привлечение новых платежных провайдеров. Важно: нам нужен не классический cold-outbound BizDev, а человек с уже существующей network в payments — PSP, payment providers, traders, brokers и другими участниками рынка.
Задачи:
— Поиск и привлечение новых PSP, payment providers, acquirers, banks и других платежных партнеров;
— Построение и развитие долгосрочных отношений с платежными провайдерами;
— Поиск платежных решений под конкретные рынки и потребности клиентов;
— Проведение переговоров по коммерческим условиям, комиссиям, лимитам и settlement;
— Сбор и анализ предложений от платежных партнеров;
— Координация процесса от первого контакта до интеграции провайдера;
— Работа с существующей сетью платежных партнеров и развитие новых направлений;
— Постоянное отслеживание рынка и поиск новых payment methods и payment solutions;
— Взаимодействие с Product, Operations, Compliance и Integration командами.
Направление Traders (работа с traders, brokers, payment specialists):
— Поиск и развитие партнерств с traders;
— Выстраивание взаимовыгодной модели сотрудничества;
— Подключение новых payment channels через партнерскую сеть;
— Работа с объемами, условиями и коммерческой моделью;
— Развитие существующих партнеров и увеличение объемов.
Требования:
— Опыт работы в Payments / PSP / Fintech;
— Наличие собственной сети контактов среди PSP, payment providers, acquirers, brokers или traders;
— Хорошее понимание платежной инфраструктуры;
— Опыт проведения B2B-переговоров;
— Умение самостоятельно находить и подключать новых партнеров;
— Сильные networking и communication skills;
— Английский язык — рабочий уровень.
Будет плюсом:
— Опыт работы с CIS;
— Знание local payment methods;
— Опыт работы с iGaming / fintech;
— Наличие собственной партнерской сети и действующих коммерческих контактов;
— Опыт работы с processing volume и payment flows.
Условия:
— Фиксированный оклад + бонусы / комиссия за привлеченных партнеров и объемы;
— Полностью удаленный формат работы;
— Международный fintech-проект;
— Возможность самостоятельно развивать партнерскую сеть;
— Высокий потенциал дохода в зависимости от результатов.
Location: Remote - Global
Who We Are:
Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure
for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more.
Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts.
Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.
Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator.
Our Team Members:
We're a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!
We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.
Role
Serve as the on-duty commander for Alpaca's most critical incidents, directing cross-functional response to restore service quickly, keeping the right people engaged and informed, and making sure every incident leaves behind something the organisation can act on.
You do not fix the outage. You make the response reliable: correct severity, the right engineers in the room, mitigation that does not stall, leaders informed in time, and follow-up work that survives the call.
Things You Get To Do
Command incidents end to end.
Take command from declaration to mitigation, keeping responders focused on stopping customer and partner impact as fast as possible. Run the bridge, keep observers out of the responders' way, and name a stall out loud when you see one.
Classify and hold the line on severity.
Set severity at declaration and re-check it as facts arrive. Risk advises on financial and regulatory materiality; the call is yours.
Engage the right people, fast.
Identify the owning team by service, symptom and blast radius, page them, and expand the responder set the moment the first team is wrong or not enough. When a page goes unanswered, escalate - and escalate the escalation. Bring in the leaders who must make business calls: feature flags, traffic shedding, failover, freeze-or-ship.
Hold the bridge, and protect the people fixing it.
Keep engineering and technical support uninterrupted - questions from stakeholders, partners and executives come to you. Be the single source of truth to the partner communications team on impact, severity and timing: you decide when a status page update or partner contact is needed, they write and send it, and chasing a late or stale update is yours.
Run follow-the-sun handoffs.
Deliver warm, high-fidelity handoffs across regions: current impact and severity, mitigation path and next actions, who is in the room, outstanding decisions, and what must not be dropped. The incoming commander confirms ownership before you step away - command never goes dark at a region boundary.
Close the loop, on the clock.
Maintain the timeline of facts as the incident runs rather than reconstructing it afterwards - in a regulated business that record has to hold up long after the call ends. Once mitigated, make sure a blameless retrospective is scheduled with a named owner and a timebox, and record where the cause sits - that choice sets which follow-up items are mandatory. Every action item needs a real ticket, one named accountable, a priority and a category, delivered inside the agreed service level. If a postmortem produces nothing but low-priority items, treat that as a signal the analysis stopped early and escalate to SRE rather than passing it on.
Automate the coordination away.
Coordination is the part of this job that should eventually belong to a machine. Every manual prompt you send - the update that is due, the question nobody answered, the partner nobody contacted - is a candidate for automation, and the direction we are heading is AI handling the routine so commanders can spend their attention on judgement. You get us there by working to the decision trees, saying where they are wrong, and being honest about which of your instincts are actually rules.
Who You Are (Must-Haves)
4+ years commanding or co-commanding high-severity incidents in a production engineering, SRE or technical operations environment.
You direct technical responders under pressure without being the person writing the fix.
You make and defend crisp severity and escalation decisions, and you take charge without waiting to be asked. Command means waking senior people at 03:00, interrupting an executive, and telling an experienced engineer to stop what they are doing - with an audience watching. It is a visible, directive role and it needs to be instinctive.
You can read a dashboard and judge for yourself whether impact has actually stopped.
You communicate clearly with engineers, executives and partner-facing stakeholders - and you know the difference between briefing the comms function and speaking for the company.
You are comfortable holding other teams to account in the moment, across a reporting line that is not yours, without turning it into friction.
You thrive in a follow-the-sun model with clean cross-region handoffs.
You understand FinTech concepts and the trust stakes of API-driven financial platforms.
You use AI tools and agentic automation to reduce manual toil and speed up response.
You will work a regional coverage window as part of a global 24x7 Incident Commander roster.
Who You Might Be (Nice-to-Haves)
Formal incident command training - ITIL, Major Incident Management or crisis management.
Experience with modern incident management and on-call platforms.
You have written severity rubrics, decision trees, escalation matrices, runbooks or incident playbooks.
You have commanded in game days, tabletop exercises or incident simulations, not only in production.
You have partnered with problem management or reliability programme functions to roadmap incident follow-ups.
Online securities trading or capital markets experience, or another regulated, market-hours-sensitive domain.
How We Take Care of You:
Competitive Salary & Stock Options
Health Benefits
New Hire Home-Office Setup: One-time USD $500
Monthly Stipend: USD $150 per month via a Brex Card
Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
Recruitment Privacy Policy
Location: Remote - Americas
Who We Are:
Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure
for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more.
Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts.
Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.
Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator.
Our Team Members:
We're a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!
We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.
About the team & role
The
Data Platform
team builds and operates the shared infrastructure that powers how data is stored, moved, and consumed across Alpaca. Our platform supports financial transactions, customer data, API and system events, enriched datasets, and third-party sources that power critical decisions and products for internal teams and external stakeholders. We process hundreds of millions of events each day and that scale continues to grow as Alpaca serves more customers and launches new products.
As a
Senior Data Platform Engineer
, you'll design, build, and operate reliable systems across Alpaca's data platform, from distributed query engines and lakehouse storage to streaming infrastructure, governance, and data serving. You'll also work closely with our AI and Data Science teams to enable agentic workflows and machine learning capabilities. As part of a small team, you'll contribute across multiple initiatives, own projects from design through production, and help shape the future of our platform.
Our team is 100% distributed and remote.
What you’ll do
Design, build, and operate core data platform infrastructure, including distributed query engines, lakehouse storage, orchestration, and streaming pipelines.
Contribute to regional platform deployments, building scalable and repeatable infrastructure using Kubernetes and infrastructure-as-code.
Develop real-time data processing, analytics, and alerting capabilities for operational and product use cases.
Partner with AI and Data Science teams on the platform foundations for agentic workflows, evaluations, and ML lifecycle tooling.
Evolve our data catalog, governance, and access controls so data is discoverable and properly governed.
Own platform reliability through observability, on-call participation, and operational improvements while collaborating with cross-functional teams.
Must-haves
5+ years of experience in data infrastructure, platform engineering, or software engineering, with demonstrated end-to-end ownership of production systems.
Strong Python and SQL skills, with experience building reliable pipelines, services, or platform tooling.
Experience building or operating distributed data systems, such as query engines, lakehouses, or streaming platforms.
Experience operating cloud infrastructure using Kubernetes, infrastructure-as-code, and deployment automation.
Sound operational judgment, clear technical communication, and the ability to collaborate across engineering teams.
Nice to Haves:
Experience with distributed query engines such as Trino, Presto, or Spark, and open table formats such as Apache Iceberg.
Experience with streaming and real-time data infrastructure such as Kafka, Redpanda, Flink, or Debezium.
Experience with AI and agent infrastructure, including MCP servers, retrieval systems, agent observability, or LLM evaluation.
Experience supporting ML infrastructure using technologies such as MLflow, Vertex AI, or similar platforms.
Experience with real-time analytics engines such as ClickHouse, Pinot, or Druid.
Experience designing and operating infrastructure across multiple cloud regions, including workload isolation and cost-performance trade-offs.
How We Take Care of You:
Competitive Salary & Stock Options
Health Benefits
New Hire Home-Office Setup: One-time USD $500
Monthly Stipend: USD $150 per month via a Brex Card
Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
Recruitment Privacy Policy
Location: Remote
Workplace: Remote
Phantom https://phantom.com is on a mission to connect the world to the freedom of open markets. Tens of millions of people all over the world use Phantom to access global markets that never close, including perpetuals, prediction markets, tokenized assets, stablecoins and memes. Phantom users are able to discover the markets that matter and the cultural moments that shape them, building conviction through real-time data and the verified performance of top traders. With self-custody and access to open networks at its core, Phantom lets them control their financial moves in the same app they use to safely store or spend money worldwide.
Phantom has reached #1 in Google Play's finance category and consistently ranks in the top 50 apps across all categories. Check out our Forbes Fintech 50 https://www.forbes.com/sites/ninabambysheva/2026/02/23/inside-phantoms-battle-plan-to-win-the-crypto-fueled-superapp-war/ and CNBC and Statista's World's Top Fintech Companies 2026 https://www.cnbc.com/worlds-top-fintech-companies-2026/!
We are around 180 people, fully remote, backed by a $150M Series C investment from a16z, Sequoia Capital and Paradigm.
Our most active users deserve a relationship with Phantom, not a ticket queue. We are launching an invite only VIP program in app messaging with a real person, enhanced support, and exclusive experiences. You will be its first dedicated hire.
As a VIP Account Manager, you are the first point of contact for VIP members inside the app. You will own these relationships end to end: welcoming new members, resolving issues personally, pulling in support and engineering when a case needs them, and staying with it until it is closed. You will help shape the playbook for the team we build around you as the program scales toward round the clock coverage. You will work closely with the VIP program lead, support, marketing, product, and design.
RESPONSIBILITIES
- Be the personal, named contact for VIP members in our in-app messaging hub
- Own member relationships end to end: onboarding and welcome, proactive check-ins, and follow through on every issue until it is resolved.
- Handle high stakes situations such as compromised wallets, missing funds, and large transactions with urgency, precision, and discretion.
- Triage and escalate: bring in support agents, engineering, or leadership when a case warrants it, and own the communication back to the member.
- Meet members where they are: in-app chat first, plus email, X, Telegram, and Discord.
- Coordinate the moments beyond support: welcome gifts, event experiences, and early access to new features.
- Turn conversations into leverage: channel member feedback to product, build playbooks, and help define the response time and satisfaction standards for the VIP team.
- Help design and scale the program from a small founding cohort to thousands of members, and eventually 24/7 coverage.
QUALIFICATIONS
- 4+ years in premium or VIP support, account management, or customer success, ideally at a sports betting platform, crypto exchange, wallet, brokerage, or fintech app.
- Deep crypto fluency: you understand self custody and can navigate multiple chains, reading a block explorer, tracing a transaction, and telling an L2 gas issue apart from a bug.
- Exceptional written communication: warm, concise, and human, even under pressure.
- Absolute discretion: for high value users, privacy and trust are the product.
- Security first instincts: you know the social engineering patterns targeting crypto users, and you would never ask anyone for a seed phrase.
- Comfort with ambiguity and ownership: you are the first hire in a new function and will build much of the process yourself.
- Time zone flexibility: our members are global and markets do not close, so some evening and weekend availability is part of the job.
- Nice to have: experience serving high net worth clients at an exchange or brokerage.
- Nice to have: hands on experience with Zendesk and AI support tooling.
- Nice to have: fluency in more than one language, or an active Phantom user with real on chain history.
Why Work With Us
Phantom's journey to becoming a global trading app began with making crypto easier to use. Today, we’re building on that foundation to help people discover the markets that matter, make informed financial moves, and safely store or spend their money worldwide. Joining Phantom means helping shape that next chapter: building products that bring the freedom of open markets to more people.
- Build for global impact: Create products used by tens of millions of people, making innovative financial markets more accessible to users around the world.
- Make complexity feel simple: Solve meaningful challenges across design, engineering, and user experience to make discovering markets and managing money seamless.
- Put users in control: Help build a future where people have greater freedom over their assets and financial decisions, with security and self-custody at the foundation.
Benefits (only available to full-time employees)
- Competitive salary and equity
- Comprehensive insurance (medical/dental/vision): base plan 100% covered
- Flexible hours and a long-standing, supportive remote environment
- Unlimited vacation: Take time when you need it (and we really mean it!)
- 401(k) retirement plan
- Wellness stipend
- Weekly meal stipend
- Learning & Development stipend
- Remote / WFH set-up stipend
We strongly encourage candidates of all backgrounds to apply. We believe that our work is stronger with a variety of perspectives, and we’re eager to further diversify our company. If you have a background that you feel would make an impact at Phantom, please consider applying. We’re committed to building an inclusive, supportive place for you to do the best work of your career.
By submitting your resume and application materials, you acknowledge and agree that Phantom Technologies, Inc. ("Phantom") collects and processes your personal information (including application materials, interview records, and related data) to evaluate your candidacy. Phantom may use AI-powered tools and third-party service providers for transcription, note-taking, scheduling, and other administrative tasks. Phantom does not sell your information and your materials will be handled securely and in accordance with applicable data protection laws.
Location: Limassol, Cyprus
FP Markets Group of Companies
is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time
Reconciliation Officer
in Cyprus office - a certified Great Place to Work®.
This is an excellent opportunity to build a career in the fast-growing fintech industry within a global, multi-regulated company, while gaining hands-on experience in financial operations, payments, and process improvement in a certified Great Place to Work® environment.
Responsibilities:
Facilitate the timely and precise reconciliation and management of client cash and ledgers
Promote ongoing enhancements in reporting procedures, process improvements, and system automation
Ensure adherence to reporting compliance for various regulatory requirements, while maintaining control and oversight of daily operations
Conduct daily reconciliations of deposits and withdrawals from a variety of Payment Service Providers (PSPs)
Coordinate with merchants and clients to verify that all deposit and payment transactions align accurately with journals and daily merchant statements
Maintain the accuracy of the merchant balance as reported in the merchant portal and statements
Candidate profile:
Good understanding of daily deposit and withdrawal processes across different payment methods
Candidates with a background in finance or accounting are welcomed, especially those who are interested in developing their career in reconciliation
Ideally, 1-2
years of experience
in reconciliation, finance, accounting, or a similar field
Understanding of client cash movement
Proficient in MS Office (especially Excel)
An analytical mind with problem-solving aptitude
Keen eye for detail
Fluent
English
verbal and written (other languages are an advantage)
Our offer:
A certified Great Place to Work® reflecting our commitment to a positive culture, employee well-being, and support
Welcoming, young and multicultural team with approachable leadership
Ability to contribute to dynamic business at a growth phase
High level of autonomy, support of ideas and putting your expertise into the best practices for the company
Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
Competitive remuneration, regular salary reviews and performance-based incentive schemes
Vibrant company life: from team activities to global celebrations
New beautiful office in an easily accessible location with company-provided fruits, breakfasts and lunches
Free access to multiple sports and wellness facilities across the country
Free company-provided parking
Medical insurance and pension fund after probation period
A gift and a day off on your Birthday
Visa and work permit support if required
Journey to FP Markets:
Interview with People Function member (30 - 45 min) to assess match to our culture
Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations
Join our team and be a part of a professional, rapidly-growing company operating in a multicultural environment!
Location: Chile
FP Markets Group of Companies
is a well-established multi-regulated broker, found in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time
Business Development Manager
in Chile.
We are seeking an experienced and results-driven Business Development Manager to drive the growth of our company in the region of Chile. The ideal candidate will have a strong background in financial markets, a proven track record of acquiring and managing clients or partners (such as IBs and affiliates), and a deep understanding of the retail and/or institutional trading landscape.
Responsibilities:
Identify, develop, and onboard new Introducing Brokers (IBs), affiliates, and partners particularly in Chile
Drive client acquisition and revenue growth through direct outreach, referrals, events, and partnerships
Develop and execute business development strategies in line with company goals
Build and maintain strong relationships with new and existing clients, partners, and affiliates
Monitor competitor activities, market trends, and regulatory changes in the FX/CFD industry
Collaborate with marketing and compliance teams to ensure campaigns and partnerships are aligned and compliant
Prepare regular reports, forecasts, and pipeline updates for the Regional Director
Represent the company at industry events, expos, and webinars
Candidate Profile:
2+ years of experience in a business development/sales role within the Forex / CFDs or financial trading industry is a must
Strong network of IBs, affiliates, or HNW retail/institutional clients
Solid understanding of MT4/MT5,cTrader and TradingView platforms, and the structure of brokerage services
Native Spanish and fluent in English
Excellent communication, negotiation, and interpersonal skills
Self-motivated, goal-oriented, and comfortable working independently or in a remote environment
Understanding of compliance and regulatory requirements
Our offer:
Welcoming, young and multicultural team with approachable leadership
Ability to contribute to dynamic business at a growth phase
High level of autonomy, support of ideas and putting your expertise into the best practices for the company
Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
Competitive remuneration, regular salary reviews and performance-based incentive schemes
Vibrant company life: from team activities to global celebrations
Corporate equipment
Fully remote work
Journey to FP Markets:
Interview with HR
Interview with the Hiring Manager
Presentation of Business Plan to the Head of Business Development
Join our team and be a part of a professional, rapidly-growing company operating in a multicultural environment!
Location: Budapest, Budapest, Hungary
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Opportunity
We are looking for a dedicated and proactive Business Development Manager for Hungary to join our team.
As a Business Development Manager, you will play a key role in expanding our network of Key Opinion Leaders (KOLs) and affiliates in Czechia & Slovakia. This role is responsible for those partnerships from a to z.
What You'll Be Doing
Expert Knowledge:
Demonstrate extensive knowledge of the trading and crypto industries, including market trends, regulations, and key players, to make informed business decisions.
Affiliate Recruitment:
Proactively search for and attract new affiliates, VIP traders and trading/crypto communities and influencers, fostering strategic partnerships to enhance our network.
Results-Driven Approach:
Implement strategies and campaigns to drive measurable results, focusing on creating content, increasing trading volume, acquiring new users, and promoting active transactions through affiliate channels.
Relationship Building:
Cultivate and maintain strong business relationships with VIP and affiliates, ensuring their needs are met and aligning their strategies with our business objectives for mutual growth.
Partnership Expansion:
Initiate and participate in meetings with partners, exploring opportunities to expand cooperation and strengthen existing relationships, both locally and internationally.
Collaboration with Product Team:
Collaborate closely with colleagues from the product department, providing valuable market insights to optimize product offerings and attract qualified users.
Competitor Analysis:
Stay updated on competitors' advantages and industry trends, utilizing this knowledge to refine our strategies, maintain a competitive edge, and capitalize on market gaps.
What We Look For In You
Bachelor’s degree in Business, Marketing, or a related field (or equivalent years of experience)
Fluency in English and Hungarian or any of the Balkan region languages.
Proven experience in affiliate development within the crypto, finance or trading industry, especially in Hungary.
Strong analytical skills and ability to interpret market data to drive strategic decisions
Exceptional communication and negotiation abilities
Goal-oriented mindset, with a focus on achieving and exceeding targets
In-depth understanding of financial market dynamics and regulations in the Eastern/Central European region
Nice to Have
Experience working across time zones and cross-cultural teams
Bonus points if you have previously worked at a crypto exchange, trading company, CFD broker!
Passionate about blockchain technology and the crypto trading space
Knowledge of other Eastern/Central European languages is a strong plus
Perks & Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
More that we love to tell you along the process!
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: Amsterdam
DRW
is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.
Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets.
We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it.
DRW
is a place of high expectations, integrity, innovation and a willingness to challenge consensus.
As a
Trading Systems Engineer,
you’ll have an opportunity to exercise your extensive skills while helping solve complex technical problems. You’ll work closely with trading, infrastructure and software development teams to provide smooth support for our technology. We’ll ask you to communicate directly with exchanges, traders and developers to iron out any problems that arise.
Qualifications & Skills:
Minimum of 5 years working in trade support, site reliability engineering or related fields
Bachelor’s degree in STEM or related field
Familiarity with trading platforms and financial markets
Thrives in high-pressure situations while working alongside traders, developers and other engineering teams
Strong problem-solving skills and the ability to troubleshoot technical issues under pressure
Excellent communication skills, both written and verbal
Knowledge of Linux/Unix environments
Experience with scripting languages such as Python and Bash for automation tasks
Ability to devise complex SQL database queries and updates
Basic networking knowledge, including multicast, TCP/IP, DNS, DHCP and common network troubleshooting tools
What you’ll be working on:
Maintaining the health and availability of a world class trading eco-system
Responding to support requests from our traders and software engineers
Contributing to our automation and monitoring solutions, reducing manual configuration and improving uptime
Liaising with external trading partners, such as financial exchanges and clearing firms, to resolve technical issues
Onboarding new trading desks, trading systems and technologies
For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at
https://drw.com/privacy-notice
.
California residents, please review the California Privacy Notice for information about certain legal rights at
https://drw.com/california-privacy-notice
.
#LI-MM1
Location: London
DRW
is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.
Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets.
We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it.
DRW
is a place of high expectations, integrity, innovation and a willingness to challenge consensus.
As a
Trading Systems Engineer,
you’ll have an opportunity to exercise your extensive skills while helping solve complex technical problems. You’ll work closely with trading, infrastructure and software development teams to provide smooth support for our technology. We’ll ask you to communicate directly with exchanges, traders and developers to iron out any problems that arise.
Qualifications & Skills:
Minimum of 5 years working in trade support, site reliability engineering or related fields
Bachelor’s degree in STEM or related field
Familiarity with trading platforms and financial markets
Thrives in high-pressure situations while working alongside traders, developers and other engineering teams
Strong problem-solving skills and the ability to troubleshoot technical issues under pressure
Excellent communication skills, both written and verbal
Knowledge of Linux/Unix environments
Experience with scripting languages such as Python and Bash for automation tasks
Ability to devise complex SQL database queries and updates
Basic networking knowledge, including multicast, TCP/IP, DNS, DHCP and common network troubleshooting tools
What you’ll be working on:
Maintaining the health and availability of a world class trading eco-system
Responding to support requests from our traders and software engineers
Contributing to our automation and monitoring solutions, reducing manual configuration and improving uptime
Liaising with external trading partners, such as financial exchanges and clearing firms, to resolve technical issues
Onboarding new trading desks, trading systems and technologies
For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at
https://drw.com/privacy-notice
.
California residents, please review the California Privacy Notice for information about certain legal rights at
https://drw.com/california-privacy-notice
.
#LI-MM1
Location: Armenia; Russia; Serbia; Turkey; Georgia; Montenegro
Libertex Group Overview
Established in 1997, the Libertex Group has helped shape the online trading industry by merging innovative technology, market movements and digital trends.
The multi-awarded online trading platform, Libertex, enables traders to access the market and invest in stocks or trade CFDs with underlying assets being commodities, Forex, ETFs, cryptocurrencies, and others.
A firm believer in the power of sports to inspire, empower and push for success, Libertex is the Official Online Trading Partner of Audi Revolut F1® Team.
We build innovative fintech so people can #TradeForMore with Libertex.
Job Overview
We are looking for a Senior Machine Learning Engineer who will play a pivotal role in implementing, enhancing, and maintaining our machine learning solutions.
Responsibilities:
Work closely with business departments (Sales, Marketing, Products, Payments, Dealing) to understand their needs and translate these into practical, scalable, and robust machine learning solutions.
Work on such projects like LTV prediction, churn prediction, antifraud solutions, uplift modelling, GenAI-applications (AI agents, chatbots, MCP)
Oversee current solutions, manage improvements if needed, expand the role of machine learning across organisation.
Implement new and improve current MLOps practices, laying the foundation for efficient and effective model development, deployment, and monitoring.
Requirements
Great understanding of business and where ML solutions can fit and bring value
Technological stack - Python, PyTorch,, SQL (MSSQL, Postgres), ClickHouse, AWS (Sagemaker, Bedrock, EC2, EKS), Docker, FastApi, Kafka, Airflow
Establishing and maintaining MLOps practices, including version control for models, automated testing, and CI/CD for ML systems
Utilise AWS ML (or similar) services for developing and deploying models
General understanding of IT infrastructure, various data source types, development processes etc.
Great to have previous experience in applying data science tools to mobile apps, gaming or fintech
Intermediate level of English
Experience with LLMs (AWS Bedrock, langchain, langgraph, RAG, Agents, MCP).
Benefits
Quarterly bonuses based on Company performance
Generous relocation package for the employee and their immediate family
Medical Insurance Plan with coverage for the employee and their immediate family from day one
24 working days of annual leave
Yearly reimbursement of travel expenses for the employee and family's flight home
Corporate events and team building activities
Udemy Business unlimited membership & language training courses
Professional and personal development opportunities in a fast-growing environment
Libertex Group is an equal opportunity employer, fostering an inclusive and diverse environment. We do not discriminate based on any characteristic protected by the law. Candidate privacy is respected, and all data is securely stored and used solely for recruitment purposes, in line with GDPR and our internal policies. Unsuccessful applicants may have their data retained for future opportunities unless deletion is requested.
Location: Vienna, Austria
About Us
Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance.
Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.
Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.
Role Overview
As a Product Manager within our Trading Experience & Institutional team, you will own the end-to-end strategy, delivery, and optimization of our institutional client service platforms and core financial trading products. You will bridge institutional-grade platform requirements with cutting-edge crypto trading infrastructure—driving product strategy across margin/derivatives trading, institutional dashboards, BI analytics, and client onboarding workflows.
Key Responsibilities
Institutional Platform Ownership:
Lead the end-to-end development and optimization of the institutional client service platform. Define client dashboard requirements, business needs, and data/analytics reporting for institutional, corporate, and professional traders.
Financial Product Innovation:
Own the continuous delivery and optimization of financial trading products across crypto derivatives, spot, margin, and structured products. Continually monitor market evolution and operational data to drive innovation in platform logic and trading workflows.
Client & Market Research:
Conduct deep competitive research and user analysis to identify critical feature highlights that elevate the trading experience for professional clients, funds, and quantitative market makers.
Cross-Functional Delivery:
Partner closely with Engineering, QA, Risk, Compliance, and Business Development teams to translate business and market requirements into seamless PRDs, ensuring initiatives stay on schedule and adhere to high quality standards.
Backlog & Issue Prioritization:
Collect feedback, operational challenges, and strategic feature requests from institutional clients and internal stakeholder teams; evaluate, prioritize, and drive efficient resolution.
Requirements
Experience:
5+ years of relevant product management experience in internet-based B2B platforms, financial trading products, or B2B data/BI products (or 2+ years with a Master’s degree).
Track Record:
Proven ability to independently drive medium-to-large business initiatives, with at least 1 year of tenure on a successful live product or a demonstrated record of launching a trading/B2B product from scratch.
Domain Expertise:
Deep logical understanding of financial trading concepts (stocks, futures, forex, or digital currency derivatives) combined with personal trading interest or professional experience.
Analytical & Technical Rigor:
Exceptional multi-dimensional data analysis skills, strong logical thinking, and high-quality product documentation capabilities (PRDs, workflows, data mapping).
Leadership & Execution:
Self-motivated, highly accountable team player with outstanding cross-team communication, coordination, and stakeholder management skills.
Language:
Fluent/Professional English proficiency (spoken and written) as a primary working language.
Preferred Qualifications / Nice to Have
Prior product management experience directly at a tier-1 cryptocurrency exchange or fintech trading platform.
Experience in quantitative trading products, API product development (REST/WebSocket), or blockchain on/off-ramp mechanisms.
Familiarity with broader traditional finance instruments including securities, funds, bonds, and institutional compliance frameworks (e.g., AML, Travel Rule, KYC pipelines).
Why Join Us
At Bybit, we are committed to fostering a supportive and enriching work environment.
Our benefits include:
- Study Growth Fund: We support your professional development and continuous learning.
- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.
Location: Armenia; Czech Republic; Poland; Serbia
Who we are
We are a global wealth-tech company powering the next generation of trading. We deliver cutting-edge centralised trading solutions and robust B2B financial infrastructure. Our proprietary trading platform offers clients seamless access to stocks, ETFs, bonds, futures, options, swaps, funds, and currency pairs- all within a single, multi-currency account.
We believe in the boundless flow of capital and information. Whilst developing EXANTE, we saw technology as a means to improve global connectivity of the financial services industry. Over the years, we have earned a reputation for providing superior service and for getting the results our clients and customers want.
Most importantly, people have come to know us for our technological insights and focus on privacy. Our inspiration stems from the talent and ambition of our clients. We are offering an ecosystem of financial products and services that would provide the most tailored assistance to traders.
Our culture
Everything at EXANTE starts with our people. We bring together almost 800 minds across 70 locations. We place trust in our team with real autonomy - the freedom to drive change across products, processes and everything in between. That trust fuels innovation, and the demands of the markets build resilience; we adapt, push forward, and we look after each other while we do it.
That freedom is matched by real investment in growth: we back our people with ongoing learning, hands-on development and the kind of stretch opportunities that turn good careers into great ones.
About the Role
As the business grows and introduces increasingly sophisticated financial products, we are looking for an experienced professional to take ownership of our financial data ecosystem: improving cost and revenue collection methodologies, strengthening reconciliation processes, and driving deeper analytical insight for management.
Reporting Line:
Head of Business Intelligence
Location:
Remote
Responsibilities
Review and redesign existing cost and revenue collection processes from external counterparties
Develop scalable methodologies for integrating new financial products into the accounting and reporting ecosystem
Design automated validation and control mechanisms that improve financial data quality
Review and audit the current Activity-Based Costing (ABC) methodology
Investigate discrepancies and work with Finance, Operations, and Technology to resolve root causes
Manage multiple reporting scopes with varying legal entity inclusion and exclusion rules
Support ad-hoc reporting requests during corporate transactions
Qualifications
Strong understanding of financial reporting and accounting principles
Experience working with General Ledger data
Experience designing reconciliation or financial control processes
Strong analytical mindset, with the ability to investigate complex financial data
Experience working with SQL and large datasets
Ability to understand end-to-end financial processes rather than isolated reports
Excellent communication skills, including the ability to explain complex findings to both technical and non-technical stakeholders
Personality / Mindset
Integrity & loyalty
Team player with advanced communication and collaboration skills
A hands-on, can-do attitude - always looking for solutions and thinking out of the box
Overachiever mentality
Capability to work and succeed in a fast-paced and ever-changing environment
We Offer*
Competitive salary
Corporate benefits (choose your preferred options)
Truly inspiring culture, pleasant and informal work environment
Ongoing education & training programs
Opportunity to network and connect in the Corporate Events
Global career opportunities
*Benefits/perks vary depending on the nature of your employment with the company and the country where you work
EXANTE is a global prime broker backed by proprietary technology and dedicated service. All regulated group companies and fully controlled affiliates and subsidiaries are committed to compliance with data protection laws, including the GDPR. We process personal data in line with the GDPR principles of fairness, purpose limitation, transparency, data minimisation, storage limitation and deletion, accuracy, confidentiality and integrity, and accountability. We rely on legitimate interests to assess and manage your application, after determining that our interests are not overridden by your rights and interests. You have the rights of access, rectification, data portability, erasure, restriction of processing, and objection to processing. To exercise your rights or contact our Data Protection Officer, please see our GDPR policy at https://exante.eu/gdpr/.
We retain recruitment data only for as long as necessary for the purposes described above, after which it will be securely deleted unless we are required to keep it longer to comply with law or you consent to a longer retention.
Where personal data is transferred outside the EEA, it will be protected to a standard at least equivalent to that sought by the GDPR. Personal data is safeguarded by technical and organisational measures that are reviewed and updated regularly. This website is not intended for individuals under 18 and we do not knowingly collect data relating to children.
Location: India
The Company
Our client is a progressive global plastic recycling business with three distinct divisions: (1) Plastic Recycling; (2) Recycled Supply Chain Management; and (3) Recycled & Waste Plastic Feedstock. Their expert global team combine impressive technical knowledge and capability with a passion for recycling and the circular economy. Our client is passionate about transforming waste into a valuable commodity, buying, selling and recycling scrap plastic.
Since our client started on their journey in 2005, they have developed a worldwide presence, serving hundreds of customers in over 50 countries. They have grown a strong, talented team who are highly trained, dedicated and loyal. They are headquartered in Hong Kong with operations and representation in Australia, Finland, Ireland, Turkey, Spain, Netherlands & UK. They operate a factory based in the UK specialising in the collection and recycling of plastic waste generated from industry and manufacturing.
Job Summary
Your role is to build and lead the purchasing and sales team covering the Asia market that will enable us to fulfil our client's mission to become the world’s largest recycled plastics commodities company.
The mission of this role is to deliver profitable, strategic and repeatable growth by moving the region from reactive spot trading towards larger scale accounts that generate contracted business via solution-led commercial execution.
The Commercial Director will own the commercial direction and performance of Asia. This includes developing the regional commercial plan, prioritising strategic verticals, building supplier and buyer relationships, creating account plans, coaching the team, improving deal quality and ensuring the region is aligned with our client’s wider strategy.
This is not a desk-only leadership role. The successful candidate must be able to operate at senior level while staying close to the market, deals, customers, suppliers and team activity. They will be expected to create leverage by making the existing commercial team more focused, more capable and more valuable, rather than simply adding more headcount. This role is expected to actively develop strategic level accounts directly and transform them into long term value generating clients.
A strong career history as a successful salesperson and sales manager, you are a proven leader who has experience building high-performance sales teams in a commodity business.
Role
Snapshot
Core purpose:
Lead Asia commercial growth and raise the value created by the existing commercial team.
Key focus:
Strategic accounts, contracted business, vertical focus, team performance, market development and First Choice execution.
Must avoid:
Becoming only a senior salesperson or only a people manager. This role must create scalable commercial leverage.
Success looks like:
Asia has clearer strategic priorities, stronger key accounts, higher-quality pipeline, better deal discipline and more repeatable GP.
Essential Duties & Responsibilities
Strategy & Regional Commercial Leadership:
Develop and own the Asia commercial plan in line with our client’s global strategy.
Translate group strategy into clear priorities for Asia: which verticals, customers, suppliers, countries and materials matter most.
Focus leadership time and team activity on higher-value opportunities rather than low-return, high-friction trading.
Set clear expectations for team activity, account development, contracted business and pipeline quality.
Determine the countries and regions where purchasing and/or sales representation is required on the ground
Identify capability gaps and work with Talent to hire only where there is a clear leverage case.
Use data, commercial intelligence and market feedback to make decisions quickly and change direction when required.
Lead the team to constantly enhance sales skills, material knowledge and industry knowledge through formal training, coaching and creating a culture of continuous improvement.
Lead Asia’s contribution to becoming First Choice for strategic customers and suppliers.
Work with operations, logistics, finance, technical and compliance teams to understand what customers value beyond price.
Develop solution-led value propositions for priority verticals and accounts.
Engage in constant and active risk management, ensuring systems are in place to support
Strategic Accounts & Contracted Business:
Identify and develop priority strategic buyers and suppliers.
Create account plans for key relationships, including current value, growth potential, risks and contract opportunities.
Drive the move from spot trading towards contracted, repeatable business.
Build executive-level relationships with important buyers and suppliers, not only trader-to-trader relationships.
Increase share of wallet, shipment frequency and multi-material or multi-country penetration across strategic accounts.
What Success Looks Like:
Asia has a clear commercial plan focused on strategic accounts, priority verticals and profitable growth.
The team is producing higher-quality opportunities, stronger pipeline and better follow-through.
Strategic customers and suppliers are being developed through account plans, executive relationships and better service.
A growing share of GP comes from repeatable, contracted or strategic relationships.
The current commercial team becomes more effective without simply adding more people.
Commercial activity is better aligned with operations, logistics, finance, compliance and technical capability.
Requirements
Knowledge (Education & Related Experience):
10+ years of commercial, trading, business development, sales leadership or commodity-market experience.
Proven experience leading or strongly influencing commercial teams across countries, cultures or time zones.
Experience in commodities, recycling, plastics, chemicals, logistics, manufacturing, packaging, freight forwarding or international trade is strongly preferred.
Track record of developing strategic accounts, negotiating complex deals and improving commercial performance.
Experience moving businesses from reactive sales activity towards structured pipeline, account planning and repeatable growth.
Experience with CRM, commercial reporting and performance management.
Skills & Abilities:
Able to create commercial clarity in a fast-moving and ambiguous market.
Able to lead independently without waiting for step-by-step direction.
Able to coach people while holding high standards on performance and follow-through.
Able to build credibility with senior customers, suppliers and internal leaders.
Able to use data and market intelligence to make practical commercial decisions.
Able to challenge people constructively when standards, risk or deal quality are not good enough.
Excellent written and spoken English, with the confidence to work across global teams.
Strong financial and commercial acumen, including margin, cash, risk and working capital awareness.
General Attributes:
Non-Negotiables:
Being Resilient, Collaborative, Customer Focused, Inquisitive, Reflective, Resourcefulness, Taking Initiative.
Strategic Mindset – thinks ahead and builds a realistic plan to help our client's win in Asia.
Business Insight & Data Literacy – reads market, financial and performance data to shape better decisions.
Drives Results – owns the numbers and pushes for profitable growth.
Develops Talent – raises the level of the team, hires well and builds future capability.
Persuades & Influences – gets people aligned through clear commercial judgement and practical reasoning.
Decisiveness – makes clear calls even when the full picture is not available.
Willing to take complete ownership of the role and drive success.
Grit and determination.
Location: Hong Kong
The Company
Our client is a progressive global plastic recycling business with three distinct divisions: (1) Plastic Recycling; (2) Recycled Supply Chain Management; and (3) Recycled & Waste Plastic Feedstock. Their expert global team combine impressive technical knowledge and capability with a passion for recycling and the circular economy. Our client is passionate about transforming waste into a valuable commodity, buying, selling and recycling scrap plastic.
Since our client started on their journey in 2005, they have developed a worldwide presence, serving hundreds of customers in over 50 countries. They have grown a strong, talented team who are highly trained, dedicated and loyal. They are headquartered in Hong Kong with operations and representation in Australia, Finland, Ireland, Turkey, Spain, Netherlands & UK. They operate a factory based in the UK specialising in the collection and recycling of plastic waste generated from industry and manufacturing.
Job Summary
Your role is to build and lead the purchasing and sales team covering the Asia market that will enable us to fulfil our client's mission to become the world’s largest recycled plastics commodities company.
The mission of this role is to deliver profitable, strategic and repeatable growth by moving the region from reactive spot trading towards larger scale accounts that generate contracted business via solution-led commercial execution.
The Commercial Director will own the commercial direction and performance of Asia. This includes developing the regional commercial plan, prioritising strategic verticals, building supplier and buyer relationships, creating account plans, coaching the team, improving deal quality and ensuring the region is aligned with our client’s wider strategy.
This is not a desk-only leadership role. The successful candidate must be able to operate at senior level while staying close to the market, deals, customers, suppliers and team activity. They will be expected to create leverage by making the existing commercial team more focused, more capable and more valuable, rather than simply adding more headcount. This role is expected to actively develop strategic level accounts directly and transform them into long term value generating clients.
A strong career history as a successful salesperson and sales manager, you are a proven leader who has experience building high-performance sales teams in a commodity business.
Role
Snapshot
Core purpose:
Lead Asia commercial growth and raise the value created by the existing commercial team.
Key focus:
Strategic accounts, contracted business, vertical focus, team performance, market development and First Choice execution.
Must avoid:
Becoming only a senior salesperson or only a people manager. This role must create scalable commercial leverage.
Success looks like:
Asia has clearer strategic priorities, stronger key accounts, higher-quality pipeline, better deal discipline and more repeatable GP.
Essential Duties & Responsibilities
Strategy & Regional Commercial Leadership:
Develop and own the Asia commercial plan in line with our client’s global strategy.
Translate group strategy into clear priorities for Asia: which verticals, customers, suppliers, countries and materials matter most.
Focus leadership time and team activity on higher-value opportunities rather than low-return, high-friction trading.
Set clear expectations for team activity, account development, contracted business and pipeline quality.
Determine the countries and regions where purchasing and/or sales representation is required on the ground
Identify capability gaps and work with Talent to hire only where there is a clear leverage case.
Use data, commercial intelligence and market feedback to make decisions quickly and change direction when required.
Lead the team to constantly enhance sales skills, material knowledge and industry knowledge through formal training, coaching and creating a culture of continuous improvement.
Lead Asia’s contribution to becoming First Choice for strategic customers and suppliers.
Work with operations, logistics, finance, technical and compliance teams to understand what customers value beyond price.
Develop solution-led value propositions for priority verticals and accounts.
Engage in constant and active risk management, ensuring systems are in place to support
Strategic Accounts & Contracted Business:
Identify and develop priority strategic buyers and suppliers.
Create account plans for key relationships, including current value, growth potential, risks and contract opportunities.
Drive the move from spot trading towards contracted, repeatable business.
Build executive-level relationships with important buyers and suppliers, not only trader-to-trader relationships.
Increase share of wallet, shipment frequency and multi-material or multi-country penetration across strategic accounts.
What Success Looks Like:
Asia has a clear commercial plan focused on strategic accounts, priority verticals and profitable growth.
The team is producing higher-quality opportunities, stronger pipeline and better follow-through.
Strategic customers and suppliers are being developed through account plans, executive relationships and better service.
A growing share of GP comes from repeatable, contracted or strategic relationships.
The current commercial team becomes more effective without simply adding more people.
Commercial activity is better aligned with operations, logistics, finance, compliance and technical capability.
Requirements
Knowledge (Education & Related Experience):
10+ years of commercial, trading, business development, sales leadership or commodity-market experience.
Proven experience leading or strongly influencing commercial teams across countries, cultures or time zones.
Experience in commodities, recycling, plastics, chemicals, logistics, manufacturing, packaging, freight forwarding or international trade is strongly preferred.
Track record of developing strategic accounts, negotiating complex deals and improving commercial performance.
Experience moving businesses from reactive sales activity towards structured pipeline, account planning and repeatable growth.
Experience with CRM, commercial reporting and performance management.
Skills & Abilities:
Able to create commercial clarity in a fast-moving and ambiguous market.
Able to lead independently without waiting for step-by-step direction.
Able to coach people while holding high standards on performance and follow-through.
Able to build credibility with senior customers, suppliers and internal leaders.
Able to use data and market intelligence to make practical commercial decisions.
Able to challenge people constructively when standards, risk or deal quality are not good enough.
Excellent written and spoken English, with the confidence to work across global teams.
Strong financial and commercial acumen, including margin, cash, risk and working capital awareness.
General Attributes:
Non-Negotiables:
Being Resilient, Collaborative, Customer Focused, Inquisitive, Reflective, Resourcefulness, Taking Initiative.
Strategic Mindset – thinks ahead and builds a realistic plan to help our client's win in Asia.
Business Insight & Data Literacy – reads market, financial and performance data to shape better decisions.
Drives Results – owns the numbers and pushes for profitable growth.
Develops Talent – raises the level of the team, hires well and builds future capability.
Persuades & Influences – gets people aligned through clear commercial judgement and practical reasoning.
Decisiveness – makes clear calls even when the full picture is not available.
Willing to take complete ownership of the role and drive success.
Grit and determination.
Location: San Francisco, CA | New York City, NY | Seattle, WA
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
Anthropic is seeking a Director, Investments & Liquidity to join our Treasury team. This is a foundational role on a quickly growing Treasury team. As we experience exponential growth, you will be instrumental in ensuring optimal capital allocation, protecting our financial assets, and establishing the policies and infrastructure needed to support our expanding global operations.
The work spans strategy and execution: owning the capital planning framework and investment policy, standing up in-house trading infrastructure, and overseeing external managers. Reporting to the Head of Investments & Markets, you will partner closely with teams across Finance, Legal, and Accounting to achieve these objectives.
You will build AI-native investment workflows: apply AI tools to portfolio analytics, manager and counterparty monitoring, IPS compliance, interest income forecasting, and executive reporting, partnering with Finance, Engineering, Data, and FinSys, with controls, documentation, and auditability built in.
Key responsibilities
Own and optimize Anthropic's external investment program, including money market funds, bank deposits,and separately managed accounts
Monitor external manager performance and maintain a manager bench with clear performance reporting
Design and build an in-house investment program, including direct fixed income trading capability, trade infrastructure, and custodian connectivity
Develop and operationalize a capital planning framework across operating and strategic liquidity tiers
Design and maintain the investment policy statement, Treasury policies, and SOX-ready investment controls
Build CFO-ready management reporting covering portfolio performance, policy compliance, and risk exposures
Minimum qualifications
Deep expertise in corporate cash investment strategy, developed in Treasury, corporate finance, or fixed income portfolio management
Experience with an in-house investment program, including direct fixed income trading
Hands-on experience with SMAs, investment policy design, capital allocation frameworks, and external manager oversight
Experience developing and implementing Treasury policies and SOX-ready controls
Demonstrated operational readiness at scale, with comfort being personally accountable for large, time-sensitive cash movements
Familiarity with the Investment Company Act of 1940 and relevant exemptions
Preferred qualifications
10+ years of relevant experience in Treasury, corporate finance, or fixed income portfolio management
Experience in a high-growth technology environment
Experience standing up in-house trading capability and trade infrastructure, including order management systems and custodian connectivity
Familiarity with integrating cash forecasting into investment laddering
FX/derivative trading experience to act as back up trader for risk team
CFA charter
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$230,000
—
$300,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California:
We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
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