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Location: Warsaw, Poland Workplace: fully About Global University Systems (GUS) Global University Systems (GUS) is an international education group that empowers students to transform their lives through education. We believe education drives careers, lives, and society forward, enabling a brighter future for all. Our network of 30 institutions offers the broadest range of industry-relevant skills through inclusive, accessible, and digital-first learning. We currently educate around 122,000 students on campuses worldwide and have 20M+ unique subscribers to our courses. Our global ecosystem powers accessible digital learning and academic achievement. About the Role The Admissions Manager will lead InUni’s admissions operations in Poland, managing the student application journey from application through to enrolment. The role will be responsible for team performance, application conversion, operational efficiency, student experience and university partner relationships. Key Responsibilities Lead and manage the Poland Admissions team, setting targets and driving performance. Own the end-to-end admissions process, ensuring applications are processed accurately and efficiently. Monitor and improve key conversion metrics including application-to-offer and offer-to-enrolment. Manage application pipelines, identify bottlenecks and ensure timely follow-up. Work closely with Recruitment, Compliance, Marketing and University Partnerships teams to maximise student conversion. Build strong relationships with university admissions teams and act as the key escalation point for complex cases. Ensure admissions processes meet university requirements and relevant regulatory standards. Use CRM and performance data to identify trends, improve processes and drive decision-making. Produce regular admissions performance reports and forecasts for senior management. Coach and develop the admissions team, creating a high-performance and student-focused culture. Identify opportunities to improve processes, systems and the overall student journey. Experience & Skills 3+ years' experience in international student admissions, student recruitment, higher education or a related field. Proven experience managing and developing a team. Strong understanding of the international student application and admissions journey. Strong commercial and analytical mindset, with experience managing KPIs and conversion. Excellent stakeholder management and communication skills. Highly organised with strong attention to detail. Experience using CRM/admissions systems and analysing pipeline data. Fluent English and Polish Experience with the Polish higher education market is an advantage. Key Success Measures Application processing times Application-to-offer conversion Offer-to-enrolment conversion Admissions team productivity and performance Student experience University partner satisfaction Accuracy and compliance of applications Other Information Please note this position is only available on our consultancy agreement. Global University Systems equal opportunity employer. We provide equal opportunities and are committed to the principle of equality regardless of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability. The post holder may be asked to undertake different or additional duties in line with business requirements at the request of their line manager. There is an expectation that all employees will maintain the values of the Group and will comply with the code of conduct as well as equality and diversity, health and safety and safeguarding policies.

Location: Warsaw, Poland Workplace: fully About Global University Systems (GUS) Global University Systems (GUS) is an international education group that empowers students to transform their lives through education. We believe education drives careers, lives, and society forward, enabling a brighter future for all. Our network of 30 institutions offers the broadest range of industry-relevant skills through inclusive, accessible, and digital-first learning. We currently educate around 122,000 students on campuses worldwide and have 20M+ unique subscribers to our courses. Our global ecosystem powers accessible digital learning and academic achievement. About the Role The Admissions Manager will lead InUni’s admissions operations in Poland, managing the student application journey from application through to enrolment. The role will be responsible for team performance, application conversion, operational efficiency, student experience and university partner relationships. Key Responsibilities Lead and manage the Poland Admissions team, setting targets and driving performance. Own the end-to-end admissions process, ensuring applications are processed accurately and efficiently. Monitor and improve key conversion metrics including application-to-offer and offer-to-enrolment. Manage application pipelines, identify bottlenecks and ensure timely follow-up. Work closely with Recruitment, Compliance, Marketing and University Partnerships teams to maximise student conversion. Build strong relationships with university admissions teams and act as the key escalation point for complex cases. Ensure admissions processes meet university requirements and relevant regulatory standards. Use CRM and performance data to identify trends, improve processes and drive decision-making. Produce regular admissions performance reports and forecasts for senior management. Coach and develop the admissions team, creating a high-performance and student-focused culture. Identify opportunities to improve processes, systems and the overall student journey. Experience & Skills 3+ years' experience in international student admissions, student recruitment, higher education or a related field. Proven experience managing and developing a team. Strong understanding of the international student application and admissions journey. Strong commercial and analytical mindset, with experience managing KPIs and conversion. Excellent stakeholder management and communication skills. Highly organised with strong attention to detail. Experience using CRM/admissions systems and analysing pipeline data. Fluent English and Polish Experience with the Polish higher education market is an advantage. Key Success Measures Application processing times Application-to-offer conversion Offer-to-enrolment conversion Admissions team productivity and performance Student experience University partner satisfaction Accuracy and compliance of applications Other Information Please note this position is only available on our consultancy agreement. Global University Systems equal opportunity employer. We provide equal opportunities and are committed to the principle of equality regardless of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability. The post holder may be asked to undertake different or additional duties in line with business requirements at the request of their line manager. There is an expectation that all employees will maintain the values of the Group and will comply with the code of conduct as well as equality and diversity, health and safety and safeguarding policies.

Location: London, United Kingdom - Deliveroo Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. About the Team Customer Experience ensures that when there are bumps in the last mile, there's always someone there to help make things right. Our team designs and implements automated support solutions, with the ultimate goal of delivering an outstanding customer experience as reliably and efficiently as possible. About the Role Our team is looking to hire a Manager to lead the expansion of support automation in international markets. This Manager will own the end-to-end strategy and implementation of automated support features across new markets — leveraging DoorDash's extensive automation expertise to drive measurable automated resolution rate while building a scalable foundation for ongoing global expansion. This Manager will serve as the Strategy and Operations (S&O) Expansion Program Lead: the central DRI for developing international automation rollout plans, owning reporting for North Star metric, and working closely with cross-functional partners across Product, Engineering, Analytics, and country teams. This role is a great opportunity for someone who wants to operationalize complex, multi-market solutions and have a direct impact on global support strategy. You're excited about this opportunity because you will… Lead strategy. Define and drive support automation expansion strategy for international markets: determining use cases, prioritization frameworks, and the approach to scaling automations across countries in a repeatable, compliant, and operationally efficient way. Own the metric. Own the goal end-to-end, tracking progress weekly, identifying gaps, and driving corrective action across the cross-functional team. Build the foundation. Build a strong foundation partnering with Product and Engineering to enable feature parity and market customization, and creating the playbook for scaling across new use cases and automation channels. Enable experimentation. Partner with Analytics to design, launch, and evaluate experiments that measure impact and drive ship decisions in alignment with stakeholders. Navigate cross-functional complexity. Identify and manage interdependencies with Product, Engineering, Analytics, Legal, and country leads — ensuring automation strategy is built in alignment with local market requirements, regulatory constraints, and broader business priorities. Communicate and influence. Represent the automation expansion program in weekly business reviews and executive forums, clearly articulating progress, risks, and decisions needed from senior leadership. We're excited about you because… You're organized. You thrive in creating structure out of ambiguity — defining clear ownership, milestones, and processes in a complex, multi-team environment. You solve problems from first principles. You're excited to tackle challenges in new markets and resist "this is how it's always been done" thinking. You're analytical. You let data win arguments, and you're comfortable pulling your own data in SQL or modeling in Excel to size opportunity, track performance, and inform decisions. You're persuasive. You are an effective communicator — speaking as if you're right and listening as if you're wrong. You can influence across DRIs at all levels, from country leads to senior leadership. You act with urgency. Speed excites you. You move quickly, make decisions with imperfect information, and hold teams accountable to timelines. You're relentless. You do what it takes to drive outcomes, no matter how many teams or time zones are involved. You have 5+ years of experience in strategy, operations, management consulting, or a related field — and have successfully delivered results in complex, cross-functional environments. Experience in support strategy, automation, or international expansion is a plus. Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .

Location: Bratislava, Slovakia Workplace: hybrid Are you ready to join our digital revolution journey?    At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.   Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.   With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career. What You’ll Do Onboard and manage clients to ensure successful Google Ads campaign setups. Develop smart, tailored PPC strategies to help clients achieve their business goals. Continuously optimize campaigns for maximum performance and ROI. Act as a trusted Google Ads consultant, advising on best practices, targeting, budget, and campaign design. Monitor and analyze campaign performance, providing regular, actionable reports. Identify new growth opportunities within client accounts and recommend additional products and services. Collaborate closely with sales, support, and cross-functional teams to ensure a seamless client experience. Stay ahead of market trends, Google Ads updates, and digital innovations. What You Need For This Role Experience managing Google Ads campaigns and working with digital performance agencies. Solid understanding of Google Analytics (GTM experience is a plus). Strong communication and relationship-building skills. Analytical mindset with the ability to work independently. Fluency in English and Slovak is preferred. What Will Make Us Really Love You You’re detail-oriented, proactive, and solution-focused. You have a positive, growth-driven attitude and love taking on new challenges. You’re comfortable managing multiple projects and can prioritize effectively. You’re skilled at client communication and campaign consultation. You have a track record of proactively searching for new leads and growth opportunities. Why You’ll Love About Us Freedom to create, grow, and make an impact. A supportive, dynamic team with an international culture. Fast-paced industry with global exposure and learning opportunities. Access to world-class digital advertising workshops and training. Flexible work model: in-office, hybrid, or remote (depending on your situation). Why Join Us?   Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.     We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.    #ALEPH

Location: Remote Workplace: Remote More than 30,000 subscription apps run on Adapty: $5B in revenue tracked, 4B users served, 80B API calls a month. That's one of the richest datasets in the app economy. Our mission is simple: make apps rich. We are a team of 210+ passionate, product-driven people who love solving big challenges. Backed by top investors like 500 Startups and Surface Ventures, we are building one of mobile's fastest-growing SaaS companies and aiming for number one worldwide. WHAT THIS ROLE IS ABOUT Adapty powers subscriptions for thousands of mobile apps, and our clients don't come to us for a billing tool, they come to grow subscription revenue. This role exists to make that happen. You'll own a portfolio of 30-40 apps and act as their growth partner: understanding their funnel from ad click to purchase, finding where money leaks out, and bringing them concrete recommendations on paywalls, pricing, and A/B tests. You will be a sparring partner who knows subscription monetization as well as our clients do. This isn't a ticket-answering job. Proactiveness, retention, adoption, and expansion in your portfolio are yours to drive, which means you'll spend your time in analytics dashboards and in strategic conversations, and you'll be comfortable turning a good insight into a commercial one. WHAT YOU'LL BE DOING - Own a portfolio of 30-40 clients. You'll be the main point of contact and the person accountable for their retention, health, and growth. - Onboard new clients. After handoff from Sales, guide them through integration, help them build their first funnel and paywall, and get their campaigns live. - Close product adoption gaps. Audit how each client actually uses Adapty, spot underused features, and drive them to full adoption. Identify at-risk accounts early and act before renewal is in question. - Drive account growth. Run paywall and UA analyses, and come to clients with concrete A/B test recommendations that move their subscription revenue, not generic check-ins. - Unlock and close cross-sells. Identify expansion potential across the product line and own those deals through to closed-won. - Be the voice of the customer. Gather and relay feedback, bugs, and feature requests to the product team, and follow up so critical issues actually ship. - Know the product inside and out. You'll be expected to answer detailed technical questions and support complex use cases without escalating everything. WHAT WE'RE LOOKING FOR - Hands-on experience with in-app subscriptions. You've worked with subscription monetization directly, not just adjacent to it. - Full-cycle mobile growth background. Ideally you've owned traffic acquisition through to purchase: UA, funnel optimization, monetization, A/B testing. - Fluent English, written and spoken. - Comfortable with sales. You're not afraid to open a commercial conversation, ask for the expansion, and close it. - Sharp mind and strong communication. You can hold a strategic conversation with a founder or a growth lead and be taken seriously. - Independent and proactive. We don't micromanage — you own your accounts and your numbers. NICE TO HAVE - Experience at a SaaS company in the mobile industry - Working knowledge of Amplitude, Meta Ads, and creative testing. - Track record of measurable account expansion or upsell in a previous CS role. - Familiarity with support/CRM tools. WHAT'S IN IT FOR YOU - Strong product with industry-best metrics. Adapty is among the top 5% fastest-growing SaaS companies. - Exceptional compensation directly tied to your results. - Direct communication and ownership. No bureaucracy, no politics, just impact. - Flexible remote work. Join us from anywhere or work onsite in our Belgrade or London offices. - Professional support. Language learning, sports, health insurance, laptop coverage, and more.

Задачи: — Вести коммуникацию с клиентами; — Собирать и документировать требования; — Ставить задачи команде разработки (декомпозировать задачи, устанавливать приоритеты); — Следить за рентабельностью, сроками и качеством реализации; — Составлять дорожную карту проекта; — Управлять рисками, оповещать о возможных последствиях; — Осуществлять сдачу-приемку работ; — Предоставлять внутреннюю и внешнюю отчетность, а также вести документооборот; — Взаимодействовать с несколькими как внутренними, так и внешними командами; — Опыт работы с экосистемой 1C Требования: — Владение английским языком на среднем уровне; — Наличие опыта в разработке сервисов/сайтов/приложений от 3 лет; — Наличие технического опыта в разработке сервисов/сайтов/приложений от 3 лет; — Понимание финансовых терминов для формирования отчетности; — Умение выстраивать эффективную коммуникацию и взаимодействие как с клиентами, так и с командами разработки; — Понимание общих принципов разработки современных web/mobile приложений; — Умение работать в режиме многозадачности. Условия: — Масштабные проекты и взаимодействие с экспертами в своих областях, возможности роста; — Оформление по договору ТК; — Эффективные и не токсичные команды с отлаженными бизнес-процессами, здоровыми отношениями и всегда открытыми ко всему новому.

Australian Payments Plus (AP+) is seeking a Senior Product Manager to oversee critical components of Australia's payment infrastructure, including eftpos, BPAY, NPP, and the ConnectID secure identity service. The role is based in Sydney and involves managing product strategies and delivery for these key payment systems. Candidates should have extensive experience in product management within the payments or financial technology sectors, demonstrating strong leadership and stakeholder engagement skills. The position requires a deep understanding of payment ecosystems and the ability to drive innovation and operational excellence in a complex, regulated environment.

Задачи: — Помогать лидам с планированием, вести инициативы от идеи до релиза; — Работать с CPO над продуктом, держать в фокусе метрики и пользу; — Синхронизировать команды: разработку, аналитику, QA; — Давать CEO честную картину: статусы, блокеры, риски. Требования: — От 3 лет в IT и от 3 лет в роли PM: самостоятельно вёл команду и отвечал за релиз; — Опыт с B2C или явная мотивация туда перейти; — Опыт работы с разработкой, аналитикой и QA; — В новой теме разбираешься сам, без раскачки и ожидания готовых объяснений; — Используешь AI в реальной работе на уровне coding agents, AI-harnesses. Не подходит: — Управлял только сроками и встречами, без личной инициативы в продукте; — Ждёт готовое ТЗ и подробную инструкцию на входе. Условия: — Полная удалёнка; — Оформление Service Agreement; — Зарплата в валюте без привязки к курсу рубля.

Negentrix is an educational holding company that addresses the shortage of qualified professionals in the DACH region through adult education. Languages required: English (B2+), German (B1+), Russian (C1). Remote work available (excluding Russia and Belarus).

Задачи: — Проектирование фич (вайрфреймы) и их тест на пользователях; — Работа с данными: SQL, ETL (1С, BigQuery), Python и BI-отчетность; — Анализ метрик (Retention и др.) и проверка гипотез; — Плотная работа с дизайном, разработкой и маркетингом. Требования: — Релевантный опыт или профильное обучение/курсы; — Аналитический склад ума + понимание основ дизайна; — Желание общаться с клиентами и быстро расти. Условия: — Аккредитованная ИТ-компания, офис в 2 мин. от метро; — Помощь наставника на старте; — График 5/2, скидки на SPA.

Location: Sofia, Bulgaria Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. We are looking for a Partner Success Manager to facilitate manufacturing partners' success by expediting task completion, reassignment, or escalation to leadership based on the nature of the request. As our first line of defense against requests languishing in queues and losing valuable production time, you will orchestrate task completion throughout the order/job life cycle, serving as a primary point of contact for the partner community, ensuring seamless communication, proactively addressing challenges, and maintaining clear visibility throughout the production process. This role requires exceptional interpersonal, queue management, and cross-software platform expertise, paired with notable strengths in collaboration, organizational understanding, and a dedication to exceeding partner expectations and delivering organizational results. You will also contribute to the broader team by providing support, as necessary, to facilitate throughput and success during peak periods. How You'll Contribute: Serve as the primary tactical driver for partner success, proactively resolving critical production blockers such as unexpected cost or lead time discrepancies, freight inquiries, and label generation issues Manage the end-to-end resolution of job cancellation requests and missing inspection documents Oversee PSS dispute resolutions Maintain constant awareness of communication queues to ensure tasks are prioritized effectively and prevent production stalls Facilitate the recovery of troubled orders and execute pull-in requests to meet month-end and quarter-end goals Collaborate cross-functionally with internal Operations and Quality CoE teams to bridge communication gaps and optimize manufacturing outcomes Build trust-based relationships with the partner community, providing transparent updates on project status and quality requirements Identify process automation opportunities and maintain rigorous documentation for revenue recognition Provide peer coverage to ensure continuous support Escalate complex risks to leadership while strictly adhering to Xometry's quality management systems What You'll Bring to Xometry: Bachelor's degree in Supply Chain, Engineering, Business Administration, or a related technical field (or equivalent experience) 4+ years of experience in supply chain and/or customer service, preferably in manufacturing operations Proven track record of successfully managing and meeting schedule commitments by managing expectations of an identified customer group Knowledge of manufacturing processes, timelines, and documentation Strong analytical skills with the ability to implement solutions keeping production underway Self-starter with a take-charge attitude and ability to independently drive project completion Excellent organizational skills, demonstrated ability to multitask, and understanding of our communication platform's interface while tenaciously working to meet deadlines Superior verbal and written communication skills with the ability to effectively manage relationships with all stakeholders Excellent attention to detail and collaboration skills Proficiency in ERP tools and communication software Experience with quality management systems (e.g., ISO 9001) Ability to thrive in a fast-paced and high-growth environment Experience working with Xometry's digital marketplace or similar platforms is a plus Proficiency in data analysis tools (e.g., Google Sheets) is a plus Experience working in a manufacturing environment is a plus Conditions Language skills: English C1+ Holiday calendar: USA holidays Time Zone: Eastern Time - USA Benefits: Competitive salary and a comprehensive benefits package Health and life insurance Generous paid time off, including vacation, sick leave, and floating and fixed holidays Employee Assistance Program (EAP) and other wellbeing resources Team Spirit and Friendly Atmosphere: We work in an open, friendly, and trusting environment that welcomes initiative. In the Xometry team, everyone is ready to help and support in difficult times, and we always celebrate victories together and appreciate the contribution of everyone. Development Opportunities: We are a fast-growing company, and each new task is an interesting challenge for the team. We Care: We offer ongoing, free of charge well-being activities for our people and charity projects worldwide. Flexibility: Speed and flexibility are some of our advantages, allowing us to achieve amazing results. We have flexible processes and planning, we can respond to rapidly changing conditions, and we remain effective in the face of uncertainty. Onboarding: We provide a well-structured onboarding plan for new employees, combining all process, technology, and systems components into one. Apply now and become part of our journey! #LI-Remote #Promoted Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Please read our privacy policy here.

Компания Intact ищет менеджера по продукту в области искусственного интеллекта для работы в гибридном формате в Монреале или Торонто, Канада. Кандидат должен иметь разрешение на работу в Канаде. В обязанности входит управление продуктами, связанными с ИИ, с целью поддержки клиентов и бизнеса в различных экономических условиях. Требуется опыт в управлении продуктами и понимание технологий искусственного интеллекта.

Location: Sofia, Bulgaria Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. We are looking for a Customer Success Manager to facilitate our customers' success by expediting task completion, reassignment, or escalation to leadership based on the nature of the request. As our second line of defense against requests languishing in queues and losing valuable delivery time, you will orchestrate task completion throughout the order/job life cycle, serving as a primary point of contact for the customer community, ensuring seamless communication, proactively addressing challenges, and maintaining clear visibility throughout the order process. This role requires exceptional interpersonal, queue management, and cross-software platform expertise, paired with notable strengths in collaboration, organizational understanding, and a dedication to exceeding customer expectations and delivering organizational results. You will also contribute to the broader team by providing support, as necessary, to facilitate throughput and success during peak periods. How You'll Contribute: Serve as the primary liaison for customers, facilitating seamless communication and building trust-based relationships throughout the order life cycle Orchestrate the order process by maintaining awareness of communication queues to ensure work is prioritized effectively Perform regular portfolio reviews to document progress and identify potential delays Coordinate with Partner Success Managers to mitigate risks before they impact customer satisfaction Identify technical blockers and building process issues that could stall order fulfillment Manage and resolve customer escalations cross-functionally, including determining when an order should be reassigned to a different manufacturing partner and managing the implications of doing so Collaborate with internal Operations and Product teams to bridge communication gaps and implement solutions that keep orders on track during peak periods Negotiate order adjustments, credits, or resolutions resulting from quality issues or delivery misses Maintain accurate documentation in central databases, ensuring all case activity adheres to quality management systems and safety procedures Identify opportunities for process automation and provide peer support to ensure continuous coverage of Customer Success Team activities What You'll Bring to Xometry: Bachelor's degree in Supply Chain, Engineering, Business Administration, or a related technical field (or equivalent experience) Minimum of 4 years of experience in customer success, account management, and/or customer service, preferably in manufacturing operations Proven track record of successfully managing and meeting schedule commitments by managing expectations of an identified customer group Knowledge of manufacturing processes, timelines, and documentation Strong analytical skills with the ability to implement solutions keeping orders on track Self-starter with a take-charge attitude and ability to independently drive project completion Excellent organizational skills, demonstrated ability to multitask, and understanding of our communication platform's interface while tenaciously working to meet deadlines Superior verbal and written communication skills with the ability to effectively manage relationships with all stakeholders Excellent attention to detail and collaboration skills Proficiency in ERP tools and communication software Experience with quality management systems (e.g., ISO 9001) Ability to thrive in a fast-paced and high-growth environment Experience working with Xometry's digital marketplace or similar platforms is a plus Proficiency in data analysis tools (e.g., Google Sheets) is a plus Experience working in a manufacturing environment is a plus Conditions Language skills: English C1+ Holiday calendar: USA holidays Time Zone: Eastern Time - USA Benefits: Competitive salary and a comprehensive benefits package Health and life insurance Generous paid time off, including vacation, sick leave, and floating and fixed holidays Employee Assistance Program (EAP) and other wellbeing resources Team Spirit and Friendly Atmosphere: We work in an open, friendly, and trusting environment that welcomes initiative. In the Xometry team, everyone is ready to help and support in difficult times, and we always celebrate victories together and appreciate the contribution of everyone. Development Opportunities: We are a fast-growing company, and each new task is an interesting challenge for the team. We Care: We offer ongoing, free of charge well-being activities for our people and charity projects worldwide. Flexibility: Speed and flexibility are some of our advantages, allowing us to achieve amazing results. We have flexible processes and planning, we can respond to rapidly changing conditions, and we remain effective in the face of uncertainty. Onboarding: We provide a well-structured onboarding plan for new employees, combining all process, technology, and systems components into one. Apply now and become part of our journey! #LI-Remote #Promoted Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Please read our privacy policy here.

Задачи: — разработка стратегии и контент-плана с новой гипотезой каждую неделю — производство кейс-контента: написание сценария, монтаж, публикация (физически постит отдельный человек из США под алгоритмы Instagram) — ведение Instagram, LinkedIn компании и фаундеров — аналитика с выводами, а не просто с цифрами — фокус на получении заявок, а не только на охватах Требования: — самостоятельное выполнение монтажа, нарезки и публикации контента — понимание причин успеха контента: хук, тренд, алгоритмы Instagram и TikTok из практики — подтверждённые кейсы ведения Instagram, которые можно показать — свободный английский язык, так как все клиенты глобальные — насмотренность на премиальный short-form Условия: — удалённая работа (remote) — полная занятость (фултайм) — оплата в любой валюте — возможность самостоятельно строить процессы в команде без бюрократии

Location: India, Bangalore Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. We are looking for a Customer Success Manager to facilitate our customers' success by expediting task completion, reassignment, or escalation to leadership based on the nature of the request. As our second line of defense against requests languishing in queues and losing valuable delivery time, you will orchestrate task completion throughout the order/job life cycle, serving as a primary point of contact for the customer community, ensuring seamless communication, proactively addressing challenges, and maintaining clear visibility throughout the order process. This role requires exceptional interpersonal, queue management, and cross-software platform expertise, paired with notable strengths in collaboration, organizational understanding, and a dedication to exceeding customer expectations and delivering organizational results. You will also contribute to the broader team by providing support, as necessary, to facilitate throughput and success during peak periods. How You'll Contribute: Serve as the primary liaison for customers, facilitating seamless communication and building trust-based relationships throughout the order life cycle Orchestrate the order process by maintaining awareness of communication queues to ensure work is prioritized effectively Perform regular portfolio reviews to document progress and identify potential delays Coordinate with Partner Success Managers to mitigate risks before they impact customer satisfaction Identify technical blockers and building process issues that could stall order fulfillment Manage and resolve customer escalations cross-functionally, including determining when an order should be reassigned to a different manufacturing partner and managing the implications of doing so Collaborate with internal Operations and Product teams to bridge communication gaps and implement solutions that keep orders on track during peak periods Negotiate order adjustments, credits, or resolutions resulting from quality issues or delivery misses Maintain accurate documentation in central databases, ensuring all case activity adheres to quality management systems and safety procedures Identify opportunities for process automation and provide peer support to ensure continuous coverage of Customer Success Team activities What You'll Bring to Xometry: Bachelor's degree in Supply Chain, Engineering, Business Administration, or a related technical field (or equivalent experience) Minimum of 4 years of experience in customer success, account management, and/or customer service, preferably in manufacturing operations Proven track record of successfully managing and meeting schedule commitments by managing expectations of an identified customer group Knowledge of manufacturing processes, timelines, and documentation Strong analytical skills with the ability to implement solutions keeping orders on track Self-starter with a take-charge attitude and ability to independently drive project completion Excellent organizational skills, demonstrated ability to multitask, and understanding of our communication platform's interface while tenaciously working to meet deadlines Superior verbal and written communication skills with the ability to effectively manage relationships with all stakeholders Excellent attention to detail and collaboration skills Proficiency in ERP tools and communication software Experience with quality management systems (e.g., ISO 9001) Ability to thrive in a fast-paced and high-growth environment Experience working with Xometry's digital marketplace or similar platforms is a plus Proficiency in data analysis tools (e.g., Google Sheets) is a plus Experience working in a manufacturing environment is a plus Conditions Language skills: English C1+ Holiday calendar: USA holidays Time Zone: Eastern Time - USA Benefits: Competitive salary and a comprehensive benefits package Health and life insurance Generous paid time off, including vacation, sick leave, and floating and fixed holidays Employee Assistance Program (EAP) and other wellbeing resources Team Spirit and Friendly Atmosphere: We work in an open, friendly, and trusting environment that welcomes initiative. In the Xometry team, everyone is ready to help and support in difficult times, and we always celebrate victories together and appreciate the contribution of everyone. Development Opportunities: We are a fast-growing company, and each new task is an interesting challenge for the team. We Care: We offer ongoing, free of charge well-being activities for our people and charity projects worldwide. Flexibility: Speed and flexibility are some of our advantages, allowing us to achieve amazing results. We have flexible processes and planning, we can respond to rapidly changing conditions, and we remain effective in the face of uncertainty. Onboarding: We provide a well-structured onboarding plan for new employees, combining all process, technology, and systems components into one. Apply now and become part of our journey! #LI-Remote #Promoted Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Please read our privacy policy here.

Задачи: — вести IT-проекты от постановки задачи до релиза — планировать сроки, ресурсы и приоритеты — координировать разработку, аналитику, дизайн и QA — работать с заказчиками и стейкхолдерами — управлять рисками, зависимостями и изменениями — улучшать процессы внутри команды Требования: — опыт Project Manager в IT — понимание полного цикла разработки продукта — опыт работы с кросс-функциональными командами — знание Agile / Scrum / Kanban — опыт работы с Jira / Confluence — сильные коммуникационные и организационные навыки Будет плюсом: SaaS / B2B / enterprise, технический бэкграунд, понимание API и интеграций.

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Задачи: — Полная ответственность за показатели сайта: трафик, конверсия, выручка, средний чек, возвраты — Анализ текущего состояния сайта и поиск узких мест в воронке продаж — Работа с Яндекс Метрикой — Постоянное улучшение UX и конверсии через A/B тесты и итеративные изменения — Оптимизация карточек товаров, корзины, оформления заказа — Управление каталогом ~400 SKU: навигация, фильтры, кросс-продажи, актуальность контента — Постановка задач командам разработчиков через Битрикс24 — Написание ТЗ — Согласование задач с дизайнерами и контент-командой — Приёмка задач — Контроль сроков, качества и приоритетов бэклога — Управление спринтами и roadmap разработки — Руководство двумя контент-менеджерами — Контроль качества контента и соблюдения дедлайнов — Синхронизация работы разработчиков, дизайнеров и контента — Управление интеграциями: платёжные системы, CRM/ERP, API доставок, фулфилмент — Постановка задач на доработку интеграций и приёмка результата — Понимание того, как технические процессы влияют на пользовательский путь и конверсию — Работа с подрядчиками по SEO, контекстной рекламе и таргету — Контроль метрик: ДРР, ROMI, CAC — Постановка задач по посадочным страницам и офферам под рекламный трафик — Лидирование проекта миграции с WordPress / WooCommerce → Битрикс — Координация двух команд разработки — Контроль roadmap проекта и сроков — Сохранение SEO и всех ключевых интеграций — Финальная приёмка нового сайта перед запуском Требования: — Опыт в роли Product Owner / Project Manager / E-commerce manager от 2 лет — Опыт работы с интернет-магазинами — Понимание e-commerce метрик: CR, AOV, LTV, ДРР — Уверенная работа с WordPress / WooCommerce или другими CMS — Опыт постановки задач разработчикам и написания ТЗ — Уверенная работа с Яндекс Метрикой — Понимание API, платёжных систем и интеграций доставки — Базовое понимание логистики e-commerce — Опыт управления командой или подрядчиками Плюсом будет: — Опыт миграции или переезда интернет-магазина — Опыт работы с Битрикс, SEO-подрядчиками, FMCG / pet food Условия: — Зарплата: 170 000 — 230 000 ₽ (по итогам интервью) — Управление задачами через Битрикс24 — Оформление по ТК РФ/ГПХ/СМЗ — График 10:00–19:00 (гибрид/удаленно) — Стильный pet-friendly офис на Остоженке (м. Кропоткинская)