Location: Fort Meade, MD, United States
Access Control Officer
Why IDS?
IDS believes in resolving conflict, building innovative approaches to do so. Combining operational expertise with an intimate understanding of today’s greatest challenges, we bring our customers the solutions required for success in a complex and multidimensional world. IDS tailors solutions for a diverse range of government, military, nonprofit, and public-sector clients.
Location
Fort Meade, MD
Shifts Available
Please note, candidates must be flexible. Shift times are general hours; some projects may require earlier or later reporting based on customer requirements.
Job Description
IDS International is seeking qualified
Access Control Officers
to support a critical government security mission. This position is responsible for controlling access to secure facilities, conducting personnel and equipment inspections, verifying credentials, and maintaining accurate security documentation. The successful candidate will leverage government-provided security systems and databases to ensure only authorized personnel and materials enter or exit controlled areas.
This position is contingent upon contract award.
Key Duties
• Control access of personnel, visitors, and equipment into and out of secure facilities.
• Utilize government-provided security equipment, systems, and databases to verify access authorization.
• Conduct face-to-ID verification checks for personnel entering controlled facilities.
• Perform entry and exit inspections, validating forms and documentation for items entering or leaving the facility.
• Document security-related activities, incidents, inspections, and results in accordance with established procedures.
• Monitor and enforce access control procedures to maintain the integrity of secure environments.
• Apply detailed security instructions, policies, and post orders while maintaining professionalism and vigilance.
• Respond appropriately to security-related situations and emergency events in accordance with established protocols.
Requirements
• Must be a U.S. Citizen.
• Must be at least 21 years of age.
• Active DoD Top Secret/SCI required.
• High school diploma or equivalent required.
• Minimum of 2 years of experience utilizing security systems such as DISS or Scattered Castles.
• Current CPR and AED certifications required.
• Ability to perform prolonged walking, standing, sitting, and stooping for shifts of up to 12 hours.
• Ability to read, write, speak, and understand the English language fluently.
• Ability to understand and apply printed rules, detailed orders, instructions, and training materials.
Compensation
• Competitive Hourly Pay
• Benefits
Location: Charlottesvile, VA, United States
Access Control Officer
Why IDS?
IDS believes in resolving conflict, building innovative approaches to do so. Combining operational expertise with an intimate understanding of today’s greatest challenges, we bring our customers the solutions required for success in a complex and multidimensional world. IDS tailors solutions for a diverse range of government, military, nonprofit, and public-sector clients.
Location
Charlottesville, VA
Shifts Available
Please note, candidates must be flexible. Shift times are general hours; some projects may require earlier or later reporting based on customer requirements.
Job Description
IDS International is seeking qualified
Access Control Officers
to support a critical government security mission. This position is responsible for controlling access to secure facilities, conducting personnel and equipment inspections, verifying credentials, and maintaining accurate security documentation. The successful candidate will leverage government-provided security systems and databases to ensure only authorized personnel and materials enter or exit controlled areas.
This position is contingent upon contract award.
Key Duties
• Control access of personnel, visitors, and equipment into and out of secure facilities.
• Utilize government-provided security equipment, systems, and databases to verify access authorization.
• Conduct face-to-ID verification checks for personnel entering controlled facilities.
• Perform entry and exit inspections, validating forms and documentation for items entering or leaving the facility.
• Document security-related activities, incidents, inspections, and results in accordance with established procedures.
• Monitor and enforce access control procedures to maintain the integrity of secure environments.
• Apply detailed security instructions, policies, and post orders while maintaining professionalism and vigilance.
• Respond appropriately to security-related situations and emergency events in accordance with established protocols.
Requirements
• Must be a U.S. Citizen.
• Must be at least 21 years of age.
• Active DoD Top Secret/SCI required.
• High school diploma or equivalent required.
• Minimum of 2 years of experience utilizing security systems such as DISS or Scattered Castles.
• Current CPR and AED certifications required.
• Ability to perform prolonged walking, standing, sitting, and stooping for shifts of up to 12 hours.
• Ability to read, write, speak, and understand the English language fluently.
• Ability to understand and apply printed rules, detailed orders, instructions, and training materials.
Compensation
• Competitive Hourly Pay
• Benefits
Location: Renton, Washington, United States
We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime.
This is a temporary assignment through Workwell supporting Wizards of the Coast.
Job Overview
We are seeking a Game Support Representative (Product Replacement) who is passionate about customer service and curious about our products, and who is excited to help players enjoy them! They will represent our brands by interacting directly with our customers as well as processing and shipping products to consumers.
Location and Work Arrangement
This role is based at our Renton, Washington, United States office and follows a hybrid schedule designed to support in-person collaboration. Employees are expected to work onsite on Tuesdays, Wednesdays, and Thursdays, with the flexibility to work remotely or onsite on Mondays and Fridays.
What You'll Do
Provide excellent customer service via email through our CRM.
Leverage public-facing communications about products we release, and products released via partners.
Identify customer concerns and validate customer requests for replacement product while improving customer sentiment after a poor product experience.
Process orders for shipping, both domestic and international.
Use the tools and guides provided to find, fix, and tackle problems — and know when it’s time to raise an issue to the next level.
What You'll Bring
2+ years of experience working in customer service, including in a fast-paced environment, with a strong understanding of customer service principles, skills, processes, and techniques.
Ability to craft clear, customer-facing and internal communications.
Initiative to investigate issues and provide recommendations for updates to procedures and policy.
Product Familiarity: Ability to stay familiar with an evolving catalog of products and understand what is meaningful to customers.
Experience with CRM systems, inventory management, and Microsoft Office.
The position requires a High School Diploma or equivalent experience.
What Sets You Apart
Familiarity with Zendesk, Microsoft Teams, and Confluence.
Employment Details
This is a temporary assignment supporting Wizards of the Coast. The selected individual will be employed and paid by Workwell as a W-2 employee and will not be an employee of Wizards of the Coast or Hasbro.
Employment Type: Temporary Assignment
Location: Renton, Washington (Hybrid)
Assignment Duration: 12 months
Hourly Pay Rate: $21.65 USD
In compliance with local law, we are disclosing the hourly pay rate for this role.
Benefits Through Workwell
For US: Workwell offers temporary workers in the United States medical, dental, and vision coverage, as well as paid time off, holiday pay, a health savings account, an employee assistance program, a 401(k) retirement plan, and paid sick leave. Paid sick leave may vary by location.
Who We Are
We’re a team of creators, storytellers, and innovators united under the Hasbro family and home to beloved brands, AAA digital games studios and immersive experiences that spark imagination across generations.
Together, we’re committed to a culture rooted in creativity, excellence, curiosity, and inclusion and where every employee is empowered to think boldly, act with integrity, and spark joy for all.
Hasbro
About the Company – Hasbro
Wizards of the Coast
Who We Are – Wizards of the Coast
Hasbro is committed to equality of opportunity in all aspects of employment. We are committed to making all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, or any other legally protected status.
Accommodations
If you have a disability and need reasonable accommodation during the hiring process, please inform your recruiter anytime throughout the process.
Please note that benefits listed below are for full time employees only, please refer to the benefits listed above for Contingent Workers payrolled through Workwell.
Employees may be eligible for annual and long-term incentives as part of their overall compensation package, depending on role, location, and eligibility. Benefits and programs may include:
Health & Wellness
Time Off to Recharge
Financial Well-being
Life & Family Support
Volunteer and Community Initiatives
Learning & Development
Exclusive Perks
Please review our
Applicant Privacy Notice
to learn how we collect, use, and protect your personal information in connection with the application process.
Location: Brussels, Belgium
Workplace: onsite
About Welo Global
Welo Global is a leader in multilingual AI, technology, and content solutions serving over 2,000 clients in 300 languages. The company combines globally scaled multilingual infrastructure, including a network of over 500,000 linguists and domain experts, with advanced NLP, computational linguistics, and best-in-class compliance backed by seven ISO certifications. Welo Global’s five brands—Welocalize (multilingual content and localization services for global enterprises), Park IP (intellectual property and patent translation services for law firms and corporate legal teams), Welo Life Sciences (regulated language and compliance-aligned content solutions for pharmaceutical, biotech, and medical device organizations), Adapt (multilingual performance-led digital marketing agency), and Welo Data (multilingual data generation, evaluation, and human data infrastructure for AI systems)—serve distinct customer segments with purpose-built expertise, fit-for-purpose solutions, and supporting technology. weloglobal.com
The Role
We are seeking an experienced English/Flemich/French into Flemish Sign Language (VGT) or Belgian French Sign Language (LSFB) Interpreter for a one-off interpreting assignment in Brussels, Belgium.
The assignment involves providing sign language interpretation during a 20-minute presentation introducing the client's approach to Accessibility. The presentation will be supported by a PowerPoint and will cover informational content, Human Resources, and accessibility-related topics.
The ideal candidate will have demonstrated professional sign language interpreting experience, relevant certification, and the ability to deliver accurate and accessible interpretation in a professional corporate environment.
Project Details
Location:Machelen (Diegem), Brussels, Belgium (onsite or remotely)
Date: November 19, 2026
Meeting time: 12:00–12:20 PM CET
Interpreter arrival time: 11:45 AM CET
Duration: 20 minutes
Employment type: Freelance / Independent Contractor
Project type: One-off assignment
Task type: Sign Language Interpretation
Source language: English/French or Flemish
Target language: Flemish Sign Language (VGT) OR Belgian French Sign Language (LSFB)
Number of interpreters required: 1
Content types: Informational, Human Resources, Accessibility
Interpretation mode: Onsite or remote simultaneous sign language interpretation
What You Will Do
Provide interpretation: Deliver accurate, fluent, and professional interpretation from English into either Flemish Sign Language (VGT) or Belgian French Sign Language (LSFB).
Support accessibility: Ensure the presentation is fully accessible to the intended audience through clear and effective sign language interpretation.
Interpret corporate content: Facilitate understanding of the client's accessibility initiatives, HR-related information, and general informational content.
Maintain professionalism: Ensure confidentiality, accuracy, and adherence to professional interpreting standards throughout the meeting.
Requirements
Certification: Valid professional certification or recognized qualifications in Flemish Sign Language (VGT) or Belgian French Sign Language (LSFB).
Experience: Demonstrated professional experience in sign language interpretation.
Language proficiency: Excellent command of English, French or Flemish and native or professional-level fluency in the respective target sign language.
Subject matter experience: Previous experience interpreting informational, Human Resources, corporate, or accessibility-related content.
Interpreting skills: Ability to provide accurate and effective simultaneous interpretation in a professional meeting environment.
Availability: Must be available onsite in Brussels on November 19, 2026, arriving by 11:45 AM CET.
Why Join Us?
This is an opportunity to contribute to an accessibility-focused initiative for a leading global company, helping ensure inclusive communication and equal access to important corporate information.
If you are a certified sign language interpreter with relevant experience and availability for this assignment, we would love to hear from you!
Job Reference: #LI-JC1
Location: Islamabad, Pakistan
Workplace: hybrid
We are looking for a
Senior Software Engineer
to build and run backend services and internal web applications for our AI teams. You will write production-grade
Go, Python and TypeScript
, own your services from design to on-call. You bring hands-on experience building AI agents in production: tool calling, state, reliability and observability of LLM-based systems. You will work with data scientists, backend engineers, QA and product managers.
Key Responsibilities
Design, build and run backend services in Go and Python, and own them in production: delivery, monitoring, on-call.
Build and evolve backend services that run LLM-based agents: tool calling, MCP integrations, structured output, conversation state and guardrails in code.
Build internal web applications in React and TypeScript, from simple admin pages to complex interactive interfaces.
Support and develop existing production services together with the team: reviews, on-call, fixes and new features.
Design data models and APIs for configuration-heavy products, with attention to consistency, history and safe changes.
Integrate services with the wider backend: sync (HTTP, gRPC, GraphQL) and async (Kafka) communication, built for reliability.
Build observability end to end: metrics, logs, dashboards, tracing, alerting and runbooks.
Drive technical research and design for new features. Weigh trade-offs and write them down.
Take part in code and design reviews and help raise the engineering bar. Mentor engineers and hold AI-generated changes to the same review standard as human ones.
Skills, Knowledge and Expertise
5+ years of commercial software engineering, with
production work on both backend and frontend
. You have written production code without coding agents.
Strong Go: you know and have used its advanced features in production.
Strong Python for service code: async, typing, testing, and a modern web framework such as FastAPI.
Hands-on experience building and running AI agents in production
Strong TypeScript and React: you have built and maintained non-trivial web applications, including complex forms, editors and data visualisation.
Strong SQL: schema design, indexes, query optimisation and migrations. Experience with Redis or similar key-value stores.
Experience with sync and async service communication (HTTP, gRPC, GraphQL, Kafka), with a focus on reliability.
Docker, CI/CD pipelines, and working Kubernetes knowledge. Experience with AWS/GCP core services (compute, storage, networking, IAM).
Experience designing and running observability: metrics, logging, dashboards, tracing (Prometheus, Grafana, OpenTelemetry or similar).
Git workflows and code review, comfortable Linux command line, and networking basics.
Ability to explain a trade-off clearly to a data scientist, a product owner and an on-call engineer.
Experience using AI coding agents with full review of generated changes.
Why join us
Help us challenge injustice by creating fair choices for millions of people across 47 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location.
Location: Almaty, Kazakhstan
Workplace: hybrid
We are looking for a
Senior Software Engineer
to build and run backend services and internal web applications for our AI teams. You will write production-grade
Go, Python and TypeScript
, own your services from design to on-call. You bring hands-on experience building AI agents in production: tool calling, state, reliability and observability of LLM-based systems. You will work with data scientists, backend engineers, QA and product managers.
Key Responsibilities
Design, build and run backend services in Go and Python, and own them in production: delivery, monitoring, on-call.
Build and evolve backend services that run LLM-based agents: tool calling, MCP integrations, structured output, conversation state and guardrails in code.
Build internal web applications in React and TypeScript, from simple admin pages to complex interactive interfaces.
Support and develop existing production services together with the team: reviews, on-call, fixes and new features.
Design data models and APIs for configuration-heavy products, with attention to consistency, history and safe changes.
Integrate services with the wider backend: sync (HTTP, gRPC, GraphQL) and async (Kafka) communication, built for reliability.
Build observability end to end: metrics, logs, dashboards, tracing, alerting and runbooks.
Drive technical research and design for new features. Weigh trade-offs and write them down.
Take part in code and design reviews and help raise the engineering bar. Mentor engineers and hold AI-generated changes to the same review standard as human ones.
Skills, Knowledge and Expertise
5+ years of commercial software engineering, with
production work on both backend and frontend
. You have written production code without coding agents.
Strong Go: you know and have used its advanced features in production.
Strong Python for service code: async, typing, testing, and a modern web framework such as FastAPI.
Hands-on experience building and running AI agents in production
Strong TypeScript and React: you have built and maintained non-trivial web applications, including complex forms, editors and data visualisation.
Strong SQL: schema design, indexes, query optimisation and migrations. Experience with Redis or similar key-value stores.
Experience with sync and async service communication (HTTP, gRPC, GraphQL, Kafka), with a focus on reliability.
Docker, CI/CD pipelines, and working Kubernetes knowledge. Experience with AWS/GCP core services (compute, storage, networking, IAM).
Experience designing and running observability: metrics, logging, dashboards, tracing (Prometheus, Grafana, OpenTelemetry or similar).
Git workflows and code review, comfortable Linux command line, and networking basics.
Ability to explain a trade-off clearly to a data scientist, a product owner and an on-call engineer.
Experience using AI coding agents with full review of generated changes.
Why join us
Help us challenge injustice by creating fair choices for millions of people across 47 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location.
Location: Cairo, Egypt
Workplace: hybrid
We are looking for a
Senior Software Engineer
to build and run backend services and internal web applications for our AI teams. You will write production-grade
Go, Python and TypeScript
, own your services from design to on-call. You bring hands-on experience building AI agents in production: tool calling, state, reliability and observability of LLM-based systems. You will work with data scientists, backend engineers, QA and product managers.
Key Responsibilities
Design, build and run backend services in Go and Python, and own them in production: delivery, monitoring, on-call.
Build and evolve backend services that run LLM-based agents: tool calling, MCP integrations, structured output, conversation state and guardrails in code.
Build internal web applications in React and TypeScript, from simple admin pages to complex interactive interfaces.
Support and develop existing production services together with the team: reviews, on-call, fixes and new features.
Design data models and APIs for configuration-heavy products, with attention to consistency, history and safe changes.
Integrate services with the wider backend: sync (HTTP, gRPC, GraphQL) and async (Kafka) communication, built for reliability.
Build observability end to end: metrics, logs, dashboards, tracing, alerting and runbooks.
Drive technical research and design for new features. Weigh trade-offs and write them down.
Take part in code and design reviews and help raise the engineering bar. Mentor engineers and hold AI-generated changes to the same review standard as human ones.
Skills, Knowledge and Expertise
5+ years of commercial software engineering, with
production work on both backend and frontend
. You have written production code without coding agents.
Strong Go: you know and have used its advanced features in production.
Strong Python for service code: async, typing, testing, and a modern web framework such as FastAPI.
Hands-on experience building and running AI agents in production
Strong TypeScript and React: you have built and maintained non-trivial web applications, including complex forms, editors and data visualisation.
Strong SQL: schema design, indexes, query optimisation and migrations. Experience with Redis or similar key-value stores.
Experience with sync and async service communication (HTTP, gRPC, GraphQL, Kafka), with a focus on reliability.
Docker, CI/CD pipelines, and working Kubernetes knowledge. Experience with AWS/GCP core services (compute, storage, networking, IAM).
Experience designing and running observability: metrics, logging, dashboards, tracing (Prometheus, Grafana, OpenTelemetry or similar).
Git workflows and code review, comfortable Linux command line, and networking basics.
Ability to explain a trade-off clearly to a data scientist, a product owner and an on-call engineer.
Experience using AI coding agents with full review of generated changes.
Why join us
Help us challenge injustice by creating fair choices for millions of people across 47 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location.
Location: Remote, United States
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of the role
GitLab is seeking an experienced Principal Security GRC Manager, Legal Assurance to tackle complex customer security challenges at the intersection of technical architecture and business requirements. In this role, you'll apply deep security expertise to answer technical questions, assess contract requirements, and enable GitLab’s Sales and field organizations to address security problems for enterprise customers. You'll work directly with customers and internal teams to provide technical guidance, create security content, and help customers understand how GitLab's security controls meet their compliance and risk management needs.
What you'll do:
Contract & Legal Review
Perform comprehensive contract reviews for both customer agreements and vendor relationships
Analyze security and compliance clauses in legal documents
Provide risk-based recommendations and remediation guidance for contractual security requirements
Partner with Legal, Sales, Product, and Procurement teams to negotiate security-related contract terms. Manage escalations, collaborate across other teams, and develop solutions to enable team and business partners to close deals
Document and track contract-related security obligations
Customer Engagement & Assurance
Join customer and prospect meetings to provide expert guidance on GitLab’s security practices and controls in order to address security, privacy, and compliance requirements
Build and maintain templates, playbooks, fallback positions, and training that simplify and accelerate negotiations
Facilitate customer assurance activities through our Customer Assurance Activities Service Desk
Provide escalation support for complex security questionnaires, RFPs, and risk assessments
Serve as security point of contact for enterprise customer questions, requests, and concerns
Security Evangelism & Thought Leadership
Act as a trusted technical thought leader, developing internal and external security content such as blog posts, whitepapers, technical standards, and field sales enablement training materials
Keep abreast of the rapidly evolving regulatory landscape affecting our agreements. Identify, track, and facilitate solutions for security related customer trends and improvement areas
Build and strengthen GitLab's security brand within the industry
Strategic Initiatives
Maintain and enhance GitLab's Trust Center and self-service security resources
Provide strategic recommendations based on customer security concerns in support of revenue growth
Participate in Quarterly Business Reviews to inform product and security roadmap decisions
Mentor and provide guidance to Security Assurance team members
Drive continuous improvement of Field Security processes and documentation
Design and implement solutions to enable Sales facing teams to successfully discuss security problems and topics with customers
What you'll bring:
Expertise in law and regulation such as (GDPR, CCPA, DORA, EU AI Act)
Deep experience in information security, with at least 5 years in customer-facing security roles
Deep experience in security frameworks and standards such as (SOC 2, ISO 27001/27017/27018/42001, FedRAMP, NIST CSF, etc.)
Proven track record of contract negotiation and security/privacy agreement reviews
Exceptional written and verbal communication skills with ability to translate complex technical concepts for diverse audiences
Experience creating security content (blogs, whitepapers, presentations)
Strong understanding of cloud security, SaaS security models, and DevSecOps practices
Experience working cross-functionally with Sales, Legal, Product, and Engineering teams
Ability to balance security risk with business objectives
Experience speaking at conferences is a plus
Preferred: One or more relevant certifications such as CISSP, CISA, CISM, CCSP, ISO 27001 Lead Implementer/Auditor, or CIPP/CIPM. Equivalent demonstrated experience is equally valued.
Due to government requirements, you must be a United States Citizen (defined as any individual who is a citizen of the United States by law, birth, or naturalization) to fill this position.
About the team
The Security Assurance organization helps GitLab build and maintain trust by strengthening how we approach security, compliance, and risk. Security Governance sits within it and owns customer trust, security awareness, policies and standards, and other governance functions. Our counterparts are Security Compliance, Security Risk, and GRC Engineering.
You will join a small team of four direct reports under the Director, where each person has broad scope and visible impact. We work remote-first and asynchronously, and we write things down and share them openly.
The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our
benefits
and
equity
. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
United States Salary Range
$203,200
—
$285,000 USD
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Location: Toronto, ON
Workplace: Hybrid
1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.
About 1Password
At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.
If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.
As an Account Specialist, Growth, you’ll help very small business (VSB) customers and inbound prospects understand how 1Password can support their security and productivity needs. You’ll manage a high-volume book of business, guide customers through the sales process, and identify opportunities to expand their use of the 1Password platform. Reporting to the Manager of VSB Growth, this hybrid role is based in Toronto, Canada.
How we’re using AI today
Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here.
Expectations of this role
This is a hybrid role. You will be expected to work from 1Password's Toronto office 3 days per week, with the flexibility to work from the office up to 5 days based on business needs.
Note: All go-to market roles will have an in-person onboarding in Toronto.
What we're looking for:
- Experience in sales, account management, customer success, or a related role, preferably in a Software as a Service (SaaS) environment
- Demonstrated ability to manage a high-volume pipeline and consistently meet or exceed sales and activity targets
- Experience managing the full sales cycle, including discovery, product demonstrations, proposals, negotiations, and closing
- Strong customer discovery, objection-handling, deal-management, and value-based selling skills
- Clear communication skills, including the ability to explain technical concepts to non-technical customers
- Ability to prioritize effectively across inbound leads and existing accounts while building trust with a wide range of stakeholders
- Experience handling customer inquiries through channels such as email, phone, and chat; familiarity with 1Password, security tools, Salesforce, Gong, Outreach, or similar platforms is an asset
What you can expect:
- Manage a high-volume portfolio of VSB customers and inbound prospects, developing a clear understanding of their goals, product usage, and growth opportunities
- Maintain a healthy pipeline in Salesforce, progressing opportunities from discovery through close and keeping forecasts accurate
- Meet or exceed monthly and quarterly revenue targets by closing new business and expansion opportunities, including seat growth, add-ons, and tier upgrades
- Lead discovery conversations, product demonstrations, commercial discussions, proposals, and pricing conversations
- Help customers understand and adopt 1Password by connecting their needs to relevant solutions and providing guidance throughout the buying process
- Partner with Solutions Engineering, Customer Success, Onboarding, Legal, and other teams to remove blockers and support smooth deal progression
- Share customer feedback, objections, and common needs with Product, Marketing, and Operations teams to improve the customer experience
Canada-based roles only: The annual base salary for this role is between $55,000 CAD and $77,000 CAD and is commission-eligible. This role is also eligible for immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.
This posting is for an existing vacancy.
Our culture
At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.
You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.
How we work with AI
We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password.
This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others.
Our approach to work
We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement.
For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average.
What we offer
We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:
Health and wellbeing
👶 Maternity and parental leave top-up programs
🩺 Competitive health benefits
🏝 Generous PTO policy
Growth and future
📈 RSU program for most employees
💸 Retirement matching program
🔑 Free 1Password account
Community
🤝 Paid volunteer days
🏆 Peer-to-peer recognition through Bonusly
🌎 Remote-first work environment
*Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.
You belong here.
1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.
Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.
Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.
Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.
1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.
Location: US - Headquarters - Maryland - Columbia
Who is Tenable?
Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey!
What makes Tenable such a great place to work?
Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!
Applicants must be authorized to work for any employer in the U.S. without sponsorship. We are unable to provide sponsorship for work visas of any kind at the time of hire, or at any point during employment. This includes, but is not limited to: F1-OPT, F1-CPT, H-1B, TN, J-1, etc
Your Role:
The Senior Manager, Technical Excellence & Escalations leads the two teams that sit between Technical Support and the rest of the business: the global Technical Excellence team, staffed by our Technical Leads, and the global Escalations Engineering team.
Both produce Tenable's earliest and clearest signal about product supportability and customer risk. Both have historically produced that signal faster than the organization could act on it. This role exists to close that gap.
This is not a queue-management job. The Senior Manager is accountable for two outcomes: turning Technical Lead expertise and escalation findings into tracked change with Product and Engineering, and running one escalations practice that behaves identically in AMER, EMEA, and APJ.
The role sits within Operations & Scale and works in close partnership with the Sr. Director, who sets overall strategy and carries the executive narrative. The Senior Manager owns the operating model, the day-to-day practice, and the working-level relationships with Product and Engineering that make change actually happen. They lead senior individual contributors who are already force multipliers — which makes this a job about influence and orchestration, not direction.
Who You Are
An orchestrator, not a bottleneck.
You create the conditions for senior experts to influence the organization instead of routing their work through yourself.
Technically credible.
You have the depth to earn respect from Principal-level engineers and to challenge an Engineering assessment that doesn't hold up.
A clear communicator under pressure.
You can hold a room containing both a frustrated customer and an Engineering lead, and translate technical detail into business consequence.
A systems thinker.
You are drawn to the pattern behind the escalation. You would rather fix the class of problem than win the individual case.
Comfortable influencing without authority.
Much of what this role must accomplish depends on teams you don't own.
Effective remotely.
You build trust and hold a team together without relying on being in the room, and you communicate in writing well enough that distance isn't a handicap.
A developer of senior talent.
You are energized by growing people who are already very good, and you give direct feedback.
Your Opportunity:
Technical Excellence Team
Run the operating model and product coverage plan for the global Technical Excellence team — every strategic product has clear lead ownership, defined authority, and no coverage gaps across theaters.
Set the team's working agenda: what leads work on, what they own, and how their time splits between reactive escalation support and proactive supportability work.
Turn Technical Lead findings — defect patterns, supportability gaps, documentation failures, recurring friction — into one prioritized, evidence-backed agenda, not a stream of individual product complaints.
Position Technical Leads as credible partners in Product and Engineering forums, with the data, framing, and support they need to influence rather than escalate.
Contribute to the Technical Lead career path with the Education & Enablement Manager, and apply it consistently — progression from Technical Lead through Senior and Principal, and the competencies that separate each grade.
Global Escalations Practice
Own the global escalations practice day to day: process design, entry and exit criteria, severity definitions, roles, communication standards, and adherence.
Drive it to a single global standard. One model, consistently applied and measured across all theaters, with regional variance only where legally or operationally required.
Operate and enforce the working agreement with Product Engineering — SLA adherence for escalated defects, prioritization criteria, update cadence, and follow-through on resolution commitments. Escalate structural breakdowns to the Sr. Director.
Own the quality of post-escalation output. Every RCA and post-incident report produces a tracked action, not a filed document.
Build the prevention agenda: analyze root cause patterns and drive the upstream product, process, tooling, or enablement changes that reduce escalation volume and re-escalation rate.
Act as the Technical Support point of contact for high-severity customer situations — providing assurance and coordination without displacing the assigned Escalations Engineer.
Driving Change Across the Organization
Represent Technical Support in roadmap, release readiness, and quality forums at the Product Management and Engineering Manager level, making the supportability and escalation-risk case with data.
Run the working-level feedback loop into Product and Engineering: defined cadence, shared prioritization, visible tracking from support signal to shipped change.
Assemble the evidence behind supportability investment — ticket volume, escalation cost, re-escalation overhead — and partner with the Sr. Director to convert it into a business case that earns engineering capacity.
Partner with Engineering on release quality gates so Technical Support has meaningful input before GA, not remediation duty after it.
Represent both teams in cross-functional work with Customer Success, Sales Engineering, and Professional Services where escalation or account risk is in scope.
Produce the regular supportability and escalation readout for the Sr. Director: narrative, trend, and recommendation — not raw metrics. Present directly to senior leadership as requested.
Work with the Operations Manager to instrument escalation and Technical Lead activity in TSO reporting, so the teams' signal is visible without manual pulls.
Leadership & People Development
Lead and develop a senior, highly autonomous, globally distributed team, including the Principal Technical Lead as a technical partner and strategic extension of the function.
Operate as a player-coach: hold the operating cadence and coach the team, and step personally into a live critical escalation or a difficult Engineering conversation when it matters.
Build succession depth in both teams and eliminate single-person dependency on strategic products and accounts.
Partner with the Education & Enablement Manager — a peer in the same function — to close skill gaps in both populations and feed field learnings into broader Technical Support enablement and certification.
Set goals, performance expectations, and measurement for both teams in line with global Technical Support objectives.
Drive AI adoption within Technical Lead and Escalations workflows under the Support AI governance framework, acting as the proving ground for capability the wider TSO will inherit.
What You'll Need:
8+ years in Technical Support, Escalation Management, or customer-facing engineering in enterprise software, with recent focus on security or vulnerability management.
3+ years managing technical teams — ideally senior individual contributors, technical leads, or escalation engineers. Experience managing remote and globally distributed teams strongly preferred.
Hands-on experience running an escalation practice or program, including process design and cross-functional coordination.
Demonstrated ability to influence product and engineering priorities using support and escalation data.
Experience operating within Support–Engineering agreements, including SLA adherence for defect resolution.
Comfort with support metrics and the analysis behind them — escalation volume, re-escalation rate, time-to-resolution, ticket volume reduction — and the ability to build the evidence case for investment.
Strong understanding of Tenable's product portfolio and security best practices, or the demonstrated ability to reach it quickly.
Technical foundation across networking, authentication, operating systems, and cloud (AWS/Azure/GCP) sufficient to lead technical discussions credibly.
Excellent written and verbal communication; comfortable with senior stakeholders and with customers at any level.
Bachelor's degree in Computer Science, Information Systems, or equivalent experience.
Able to work in a hybrid/on-site capacity at our office in Columbia MD.
Available to provide leadership coverage for critical escalations outside standard business hours as needed, and to work across AMER, EMEA, and APJ time zones to support globally distributed teams.
Occasional travel as required for team, customer, and cross-functional engagements.
Flexibility to perform other duties as deemed necessary by management.
And Ideally:
Cybersecurity or adjacent enterprise security SaaS experience.
Prior time as a Technical Lead, Principal Engineer, or Escalations Engineer — credibility earned in the seat.
Product Management or program management exposure.
Familiarity with AI-assisted support workflows and their governance.
Experience supporting FedRAMP or other regulated environments.
#LI-Hybrid
#LI-MM1
This is the base pay range for this position. Compensation for the role will depend on a number of factors, including the candidate's qualifications, skills, competencies, location and experience, and may fall outside of the range shown. Employees are also eligible for variable compensation in addition to base pay (commission for sales roles, bonus for non-sales roles), depending on company and individual performance. Tenable also offers a variety of comprehensive and competitive benefits which include: medical, dental, vision, disability and life insurance; 401(k) retirement savings with company match; an employee stock purchase plan; an employee referral program; flexible spending accounts; an Employee Assistance Program (EAP); education assistance; parental leave; paid time off (PTO); company-paid holidays; health and wellness events; and community programs.
US Pay Range
$130,000
—
$173,333.33 USD
We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact
Recruiting@Tenable.com
for further assistance.
Tenable Data Consent Statement
Tenable is committed to protecting the privacy and security of your personal data. Depending on your location, one or more of the following notices may apply to you:
General Applicant Privacy Notice
California Applicant Privacy Notice
EU/EEA/UK Applicant Privacy Notice
Location: Munich, Germany
WHO WE ARE
Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.
Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.
ABOUT THE ROLE:
Notion is shaping the future of Go-To-Market, and as a Solutions Consultant (SC), you’ll bring that future to life by building alongside customers and turning their biggest challenges into measurable outcomes. As a customer-facing, quota-carrying SC, you’ll bring together technical fluency and commercial ownership to grow your book of business. You’ll build pipeline with BDRs, engage key stakeholders, lead discovery, co-build workflow solutions live with customers, and guide opportunities through close. You’ll connect each solution to a clear business case and stay engaged through adoption, expansion, and renewal so customers realize the value of what they buy.
You’ll partner with BDRs, Outcomes Architects, and technical or product specialists while maintaining clear ownership of customer relationships, opportunity momentum, and next steps. If you’re a builder who loves to sell—and want to work at the intersection of AI, productivity, and enterprise—this is the role.
This role will be based in Dublin. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days.
WHAT YOU'LL ACHIEVE:
- Create pipeline across your book of business. Build target-account plans with BDRs and initiate outreach to priority stakeholders to generate qualified opportunities, alongside BDR-sourced pipeline.
- Own opportunities from first conversation through close. Lead discovery, qualify business needs and urgency, align stakeholders, shape the solution and business case, and drive the evaluation and commercial decision. Navigate commercial sizing, proposal construction, procurement, legal, and security review to close deals with the right scope, credits, and implementation path.
- Design and validate workflow solutions that deliver measurable value. Map current- and future-state workflows, co-build solutions live in Notion, and define realistic scope, success criteria, and an implementation path. Translate customer needs and validated outcomes into a clear business case, commercial recommendation, and decision path. Treat discovery as an opportunity to build and validate.
- Orchestrate the right partners while maintaining ownership. Engage BDRs, Outcomes Architects, and technical or product specialists at the right moments, with clear context and asks, while owning opportunity momentum, customer communication, and next steps.
- Drive customer value and commercial growth after signature. Partner with Outcomes Architects, guide the initial path to value with a clear adoption plan, on onboarding and ongoing multi-workflow adoption, and own expansion strategy and renewal planning. Stay accountable for translating credits sold into credits consumed, and surface risks or expansion opportunities as customer workflows mature.
SKILLS YOU'LL NEED TO BRING:
- Commercial ownership and pipeline generation. You can demonstrate how you created or advanced business, influenced customer decisions, and owned measurable outcomes. Relevant experience may come from quota-carrying sales or adjacent customer-facing roles.
- Technical fluency and builder mindset. You are comfortable building live in software and can demo, co-design, and troubleshoot with a customer without needing a specialist in the room.
- AI fluency. You are excited about AI, build with new tools, and continually learn new ways of working.
- Discovery, qualification, and value articulation. You can uncover customer needs, map workflows, qualify business impact and urgency, and translate what you learn into commercial outcomes, adoption plans, and clear success criteria.
- Agency, urgency, and learning velocity. You set clear goals, take initiative, learn from customer interactions, and apply those learnings to improve outcomes. You bring new ideas and workflows to customers and make complex problems easier to solve.
- Complex customer engagement. You can lead multi-stakeholder interactions and navigate procurement, legal, and security review cycles.
- Fluency in German.
NICE TO HAVES:
- Full-cycle B2B software sales experience or solutions engineering experience, with a consistent track record of exceeding quota across new-logo acquisition and expansion motions.
- Familiarity with usage-based or consumption-based pricing models and the ability to structure credit-based commercial proposals.
- Prior experience selling to mid-market and enterprise accounts in productivity, collaboration, or workflow software.
- Experience in a shared account ownership model, partnering with a post-sale or Customer Success team as part of an integrated customer motion.
Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role's scope and complexity, and the candidate's experience and expertise, and may vary from the range provided below. The estimated range for total on target earnings (including base salary and on target incentive pay) for this role is €234,000 - €246,000 per year.
By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550. https://dev.notion.so/a3ce416456924276a59de91bca740028?pvs=21
#LI-Onsite
A NOTE ON AI
You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on.
EQUAL OPPORTUNITY & ACCOMMODATIONS
We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
Location: Georgia; Armenia; Serbia; Montenegro; Poland
We’re looking for
high-potential final-year students and recent graduates
with strong problem-solving skills who can grow into outstanding technical contributors at
CloudLinux
. This is a paid, full-time graduate role and a first step into professional engineering. You’ll work on real products, learn alongside experienced engineers and deepen your technical skills in areas such as Linux, open-source software and security.
We’re looking for people who combine strong independent thinking with the ability to use AI confidently to tackle complex technical problems — understanding unfamiliar code, developing solutions and critically evaluating the results.
Who we are
CloudLinux
is a global remote-first company. We are driven by our principles: do the right thing, employees first, we are remote first, and we deliver high-volume, low-cost Linux infrastructure and security products that help companies to increase the efficiency of their operations. Every person on our team supports each other and does what we can to ensure we all are successful.
Check out
our website
for more information.
What you'll do
You’ll join an engineering team working on Linux infrastructure and security for web hosting. Our products include
CloudLinux OS
, which helps hosting providers manage server resources and isolate hosting accounts, and
Imunify
, which protects servers and websites against malware and attacks.
You don’t need prior experience in these specific areas. We’re looking for strong engineering potential — how you approach unfamiliar problems, learn quickly and use AI thoughtfully. We’ll consider your challenge results, interests and strengths alongside the opportunities available across our engineering teams.
Experienced engineers on your team will help you get to know our codebase, tools and the way we work.
Depending on the team you join, your work may include:
Developing and testing product features, fixes and engineering tools.
Investigating production issues, tracing their causes and implementing reliable solutions.
Reading unfamiliar code and understanding how different parts of a system interact.
Improving automation for building, testing and delivering software.
Contributing to code reviews and technical discussions.
Requirements
What we’re looking for:
Practical programming skills in at least one language, such as C, C++, Python or Go, whether from coursework, personal projects or early hands-on experience.
Strong analytical thinking, solid fundamentals in algorithms and data structures, and a structured approach to solving problems.
The ability to use AI tools to work through unfamiliar programming problems, critically assess and improve their output, and explain and test the resulting solution.
Curiosity, the ability to learn independently, and persistence when a solution isn’t immediately clear.
Care for code quality and the ability to carry a task through to a working, tested solution.
Clear communication and the ability to explain technical decisions.
English at B2 level or higher.
We’re looking for people at the very start of their engineering careers. We’re open to:
Final-year students.
Recent graduates.
This is a full-time position, including for candidates who are still completing their studies.
What may help you stand out
Any of the following can strengthen your application, although none is mandatory:
A degree (or final-year standing) in Computer Science or a related technical field, or equivalent skills you can demonstrate through your projects and code.
Personal or academic software projects, especially ones whose design decisions you can explain.
Contributions to open-source projects, even small ones.
Participation in CTF competitions, hackathons, or a homelab you administer.
Evidence that you’ve taught yourself a language, stack or system in depth because a problem demanded it.
A strong interest in Linux, operating systems, networking or security — including relevant coursework, a thesis, research or personal projects.
If your CV doesn’t fully capture your potential, apply anyway. Show us what you’ve built, the hard problems you’ve solved, and what makes you different from other engineers at a similar stage of their career.
How selection works
What you build counts for more than your CV.
Apply with a short form.
Autofill your details from your CV or LinkedIn, then answer a few questions about how you think and work.
We take a quick first look at each application.
Candidates who look like a fit get a personal link to our engineering challenge, which carries the most weight in our assessment. You can start whenever you’re ready within the access window.
You’ll have up to 3 hours for the challenge.
It is modelled on a real problem from our security products — one our engineers have already solved in production. Your work won’t be used in our products; it is used only to assess your approach and skills.
The task unfolds in phases, with changing requirements.
It is deliberately larger than anyone can finish — we look at what you prioritise and why, not at whether you complete every part.
AI tools are expected, not just allowed.
We’re interested in your judgment: what you accept, reject and verify, and how you defend your trade-offs.
Candidates whose challenge results demonstrate a strong match are invited to interview with our senior engineers and HR.
The challenge is designed to give you an opportunity to demonstrate your practical skills, judgment and potential.
Benefits
What's in it for you?
Fully remote work with flexible hours — schedule your day and work from anywhere in the world.
24 paid vacation days a year, 10 national holidays, and unlimited sick leave.
Compensation for private medical insurance.
Co-working and gym/sports reimbursement.
A dedicated education budget.
A reward for the most innovative idea the company can patent.
A real focus on professional development, on interesting and challenging projects.
By applying for this position, you consent to the processing of your personal data as described in our Privacy Policy (
https://cloudlinux.com/candidate-privacy-notice)
, which provides detailed information on how we maintain and handle your data.
Location: Dublin, Ireland
WHO WE ARE
Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.
Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.
ABOUT THE ROLE:
Notion is shaping the future of Go-To-Market, and as a Solutions Consultant (SC), you’ll bring that future to life by building alongside customers and turning their biggest challenges into measurable outcomes. As a customer-facing, quota-carrying SC, you’ll bring together technical fluency and commercial ownership to grow your book of business. You’ll build pipeline with BDRs, engage key stakeholders, lead discovery, co-build workflow solutions live with customers, and guide opportunities through close. You’ll connect each solution to a clear business case and stay engaged through adoption, expansion, and renewal so customers realize the value of what they buy.
You’ll partner with BDRs, Outcomes Architects, and technical or product specialists while maintaining clear ownership of customer relationships, opportunity momentum, and next steps. If you’re a builder who loves to sell—and want to work at the intersection of AI, productivity, and enterprise—this is the role.
This role will be based in Dublin. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days.
WHAT YOU'LL ACHIEVE:
- Create pipeline across your book of business. Build target-account plans with BDRs and initiate outreach to priority stakeholders to generate qualified opportunities, alongside BDR-sourced pipeline.
- Own opportunities from first conversation through close. Lead discovery, qualify business needs and urgency, align stakeholders, shape the solution and business case, and drive the evaluation and commercial decision. Navigate commercial sizing, proposal construction, procurement, legal, and security review to close deals with the right scope, credits, and implementation path.
- Design and validate workflow solutions that deliver measurable value. Map current- and future-state workflows, co-build solutions live in Notion, and define realistic scope, success criteria, and an implementation path. Translate customer needs and validated outcomes into a clear business case, commercial recommendation, and decision path. Treat discovery as an opportunity to build and validate.
- Orchestrate the right partners while maintaining ownership. Engage BDRs, Outcomes Architects, and technical or product specialists at the right moments, with clear context and asks, while owning opportunity momentum, customer communication, and next steps.
- Drive customer value and commercial growth after signature. Partner with Outcomes Architects, guide the initial path to value with a clear adoption plan, on onboarding and ongoing multi-workflow adoption, and own expansion strategy and renewal planning. Stay accountable for translating credits sold into credits consumed, and surface risks or expansion opportunities as customer workflows mature.
SKILLS YOU'LL NEED TO BRING:
- Commercial ownership and pipeline generation. You can demonstrate how you created or advanced business, influenced customer decisions, and owned measurable outcomes. Relevant experience may come from quota-carrying sales or adjacent customer-facing roles.
- Technical fluency and builder mindset. You are comfortable building live in software and can demo, co-design, and troubleshoot with a customer without needing a specialist in the room.
- AI fluency. You are excited about AI, build with new tools, and continually learn new ways of working.
- Discovery, qualification, and value articulation. You can uncover customer needs, map workflows, qualify business impact and urgency, and translate what you learn into commercial outcomes, adoption plans, and clear success criteria.
- Agency, urgency, and learning velocity. You set clear goals, take initiative, learn from customer interactions, and apply those learnings to improve outcomes. You bring new ideas and workflows to customers and make complex problems easier to solve.
- Complex customer engagement. You can lead multi-stakeholder interactions and navigate procurement, legal, and security review cycles.
- Fluency in German.
NICE TO HAVES:
- Full-cycle B2B software sales experience or solutions engineering experience, with a consistent track record of exceeding quota across new-logo acquisition and expansion motions.
- Familiarity with usage-based or consumption-based pricing models and the ability to structure credit-based commercial proposals.
- Prior experience selling to mid-market and enterprise accounts in productivity, collaboration, or workflow software.
- Experience in a shared account ownership model, partnering with a post-sale or Customer Success team as part of an integrated customer motion.
Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role's scope and complexity, and the candidate's experience and expertise, and may vary from the range provided below. The estimated range for total on target earnings (including base salary and on target incentive pay) for this role is €174,000 - €186,000 per year.
By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550. https://dev.notion.so/a3ce416456924276a59de91bca740028?pvs=21
#LI-Onsite
A NOTE ON AI
You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on.
EQUAL OPPORTUNITY & ACCOMMODATIONS
We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
Responsibilities:
— Own product strategy, roadmap and prioritisation together with the CTO and company leadership.
— Conduct discovery with PSPs, merchants, payment operations and internal teams to identify problems and automation opportunities.
— Translate complex payment workflows into clear requirements and acceptance criteria for cashiers, hosted payment pages, widgets, and operational tools.
— Define user journeys, permissions, and workflows; collaborate with the product designer on prototypes and specifications.
— Lead delivery with engineering, QA, design, and business teams, balancing platform scalability with client-specific and white-label needs.
— Establish product standards for localisation, accessibility, multi-tenancy, security, and auditability across global markets, devices, and payment behaviors.
— Identify and promote AI use cases in core workflows, including contextual assistance, anomaly detection, recommendations, and natural-language analytics.
— Utilize analytics, usability testing, and customer feedback to measure outcomes and enhance the product post-launch.
Requirements:
— Proven significant experience as a Product Manager, Product Owner, or Product Lead in payment processing platforms such as payment orchestration, PSP, acquiring, or payment gateways.
— Direct ownership of cashiers, hosted payment pages, checkout flows, payment widgets, or similar transaction interfaces with accountability for results.
— Strong understanding of payment journeys, transaction statuses, routing, declines, payment methods, and merchant requirements.
— Solid UX knowledge including user research, journeys, and information architecture, with proficiency in Figma or equivalent tools.
— Technical fluency in APIs, frontend architecture, and software delivery to make informed trade-offs with engineers.
— Experience with global, multi-tenant products and practical understanding of AI in product workflows.
— Fluent English.
— Nice to have: experience with merchant portals, backoffices, B2B SaaS, data-heavy dashboards, payment orchestration platforms, improving checkout or payment-widget conversion, and frontend or software engineering background including prototype building and frontend inspection.
Benefits:
— Competitive compensation.
— Cozy office in Limassol with snacks, drinks, PS5, and rooftop kitchen view during probation, with flexible format afterward.
— Sports and lunch compensation.
— Team events, health insurance, relocation, and work permit support.
ОфисseniorLimassol; ✔️ Team events, health insurance, nice perks, relocation and work permit support
Location: Switzerland (Remote)
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at
grafana.com
and follow us on
LinkedIn
and
X
.
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
The Opportunity
The Solutions Engineering team are the customer facing product experts. The team enables Grafana Labs worldwide growth by educating potential and existing customers to ensure that they are happy and successful. We share our technical and product expertise with customers through demos, hands on enablement, presentations, technical evaluations and ongoing interaction. We partner closely with our Sales team to help qualify and close opportunities. The Solutions Engineering team is one of the primary routes of communication from our customers to the Product Management and Engineering teams.
A Solutions Engineer is able to really listen to a prospect or customer, understand their requirements, ask the right questions to extract as much information as required and translate all that into a solution with Grafana Labs technology. They are the bridge between the highly technical engineering folks here at Grafana Labs, our customers and our Sales team.
What You'll Be Doing
Partnering with our Sales team to articulate the overall Grafana value proposition, vision and strategy to customers
Owning the technical engagement with customers and help close complex opportunities through advanced competitive knowledge, technical skill and credibility
Delivering product and technical presentations to potential and existing customers
Effectively communicate with customers and internal teams to provide feedback on our products and the competitive landscape
Driving product conversations based on need and problems with customers
Working with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles and create other public or private enablement material
What Makes you a Great Fit:
5+ years of technical pre-sales experience
Be open to various and complex assignments, this will require strong judgment, collaboration, and leadership
You will need first class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers. You will need to be able to skillfully articulate our value proposition and the technical advantages of our products
You love solving technical challenges and thrive on bringing creative solutions to our customers
You should have a technical mindset and a desire to grow technically.
Must be located in Switzerland
Bonus Points For:
Experience with Open Source technologies, or in the Metrics/Monitoring space is an advantage
Experience with sales methodologies like MEDD(P)ICC is a plus
Compensation & Rewards
In Switzerland, the OTE (On-Target Earnings) compensation range for this role is CHF 206,000 - CHF 246,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive at Grafana Labs:
100% Remote, Global Culture -
As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization
– Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication
– Expect open decision-making and regular company-wide updates.
Innovation-Driven
– Autonomy and support to ship great work and try new things.
Open Source Roots
– Built on community-driven values that shape how we work.
Empowered Teams
– High trust, low ego culture that values outcomes over optics.
Career Growth Pathways
– Defined opportunities to grow and develop your career.
Approachable Leadership
– Transparent execs who are involved, visible, and human.
Passionate People
– Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding
- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key
- We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.
*We will comply with local legislation where applicable.
Equal Opportunity Employer:
Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
#LI-Remote
For information about how your personal data is used once you’ve applied to a job, check out our
privacy policy
.
Location: Serbia
Workplace: remote
ABOUT YOU
We are working on a hardcore medieval sandbox MMORPG built around player-driven gameplay, crafting, resource management, territorial warfare, and complex economic and progression systems.The project features a mature and highly interconnected gameplay ecosystem and is currently undergoing an active transition to a new game engine.We are looking for a Game Designer who will help us improve existing gameplay systems, develop new mechanics, and shape the future of the project. This role requires a strong understanding of complex game systems, player behavior, and the challenges of evolving an established live MMORPG while adapting to new technology.
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
RESPONSIBILITIES
Design, develop, and improve gameplay mechanics and interconnected game systems.
Analyze and balance existing mechanics, including character progression, crafting, combat, resource gathering, and in-game economy.
Design new features and improve existing systems based on player feedback, gameplay data, and project priorities.
Prepare clear and detailed game design documentation, including feature specifications, balance tables, gameplay flows, and acceptance criteria.
Work closely with developers, QA, and production to ensure features are technically feasible and delivered as intended.
Identify gameplay issues, design inconsistencies, exploits, and opportunities for improvement.
Contribute to player retention, onboarding, and long-term engagement improvements.
Support the design and balancing of seasonal gameplay, PvP and PvE activities, and progression systems.
Evaluate implemented features through playtesting, feedback analysis, and available gameplay metrics.
Support gameplay design improvements and adaptations during the ongoing engine transition.
REQUIRED SKILLS & EXPERIENCE
3+ years of professional experience in game design, preferably with multiplayer, RPG, survival, or MMO projects.
Strong understanding of systems design, progression mechanics, balancing, and game economies.
Experience working with complex, interconnected gameplay systems and understanding how changes in one system affect others.
Experience designing, maintaining, and documenting gameplay systems in established game projects.
Ability to analyze existing game mechanics and propose practical improvements.
Strong analytical and problem-solving skills, including confidence working with spreadsheets and balance calculations.
Understanding of player motivation, retention, and long-term progression.
Ability to translate high-level design ideas into actionable requirements for development and QA.
Experience working with cross-functional game development teams.
Good written and spoken English.
Ability to work independently, take ownership of features, and prioritize solutions within technical and resource constraints.
NICE TO HAVE
Experience with MMORPGs, open-world survival games, or sandbox PvP games.
Practical experience balancing player-driven economies, crafting systems, and PvP/PvE progression.
Familiarity with hardcore sandbox games and their player communities.
Experience with live-service games, seasonal content, or long-term progression systems.
Hands-on experience with Unreal Engine 5 (UE5).
Experience contributing to game engine migrations or major technical transitions.
Knowledge of UI/UX design principles and experience designing or improving game interfaces and player experiences.
Experience collaborating with UI/UX designers to improve gameplay usability, navigation, and accessibility.
Experience with gameplay analytics or telemetry.
Experience with Jira, Confluence, and collaborative design workflows.
Experience working with legacy systems or technically constrained projects.
BENEFITS
We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees through a comprehensive Benefits Program. This includes unlimited Flexible Time Off and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.
The duties and responsibilities of this position may evolve over time to support the organization’s goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required.
By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially.
Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy.
For any inquiries related to data privacy, please contact: careers@xsolla.com
Explore more opportunities at: https://xsolla.com/careers
Location: Dublin, Ireland
WHO WE ARE
Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.
Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.
ABOUT THE ROLE:
Notion is shaping the future of Go-To-Market, and as a Solutions Consultant (SC), you’ll bring that future to life by building alongside customers and turning their biggest challenges into measurable outcomes. As a customer-facing, quota-carrying SC, you’ll bring together technical fluency and commercial ownership to grow your book of business. You’ll build pipeline with BDRs, engage key stakeholders, lead discovery, co-build workflow solutions live with customers, and guide opportunities through close. You’ll connect each solution to a clear business case and stay engaged through adoption, expansion, and renewal so customers realize the value of what they buy.
You’ll partner with BDRs, Outcomes Architects, and technical or product specialists while maintaining clear ownership of customer relationships, opportunity momentum, and next steps. If you’re a builder who loves to sell—and want to work at the intersection of AI, productivity, and enterprise—this is the role.
This role will be based in Dublin. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days.
WHAT YOU'LL ACHIEVE:
- Create pipeline across your book of business. Build target-account plans with BDRs and initiate outreach to priority stakeholders to generate qualified opportunities, alongside BDR-sourced pipeline.
- Own opportunities from first conversation through close. Lead discovery, qualify business needs and urgency, align stakeholders, shape the solution and business case, and drive the evaluation and commercial decision. Navigate commercial sizing, proposal construction, procurement, legal, and security review to close deals with the right scope, credits, and implementation path.
- Design and validate workflow solutions that deliver measurable value. Map current- and future-state workflows, co-build solutions live in Notion, and define realistic scope, success criteria, and an implementation path. Translate customer needs and validated outcomes into a clear business case, commercial recommendation, and decision path. Treat discovery as an opportunity to build and validate.
- Orchestrate the right partners while maintaining ownership. Engage BDRs, Outcomes Architects, and technical or product specialists at the right moments, with clear context and asks, while owning opportunity momentum, customer communication, and next steps.
- Drive customer value and commercial growth after signature. Partner with Outcomes Architects, guide the initial path to value with a clear adoption plan, on onboarding and ongoing multi-workflow adoption, and own expansion strategy and renewal planning. Stay accountable for translating credits sold into credits consumed, and surface risks or expansion opportunities as customer workflows mature.
SKILLS YOU'LL NEED TO BRING:
- Commercial ownership and pipeline generation. You can demonstrate how you created or advanced business, influenced customer decisions, and owned measurable outcomes. Relevant experience may come from quota-carrying sales or adjacent customer-facing roles.
- Technical fluency and builder mindset. You are comfortable building live in software and can demo, co-design, and troubleshoot with a customer without needing a specialist in the room.
- AI fluency. You are excited about AI, build with new tools, and continually learn new ways of working.
- Discovery, qualification, and value articulation. You can uncover customer needs, map workflows, qualify business impact and urgency, and translate what you learn into commercial outcomes, adoption plans, and clear success criteria.
- Agency, urgency, and learning velocity. You set clear goals, take initiative, learn from customer interactions, and apply those learnings to improve outcomes. You bring new ideas and workflows to customers and make complex problems easier to solve.
- Complex customer engagement. You can lead multi-stakeholder interactions and navigate procurement, legal, and security review cycles.
- Fluency in Polish or Czech.
NICE TO HAVES:
- Full-cycle B2B software sales experience or solutions engineering experience, with a consistent track record of exceeding quota across new-logo acquisition and expansion motions.
- Familiarity with usage-based or consumption-based pricing models and the ability to structure credit-based commercial proposals.
- Prior experience selling to mid-market and enterprise accounts in productivity, collaboration, or workflow software.
- Experience in a shared account ownership model, partnering with a post-sale or Customer Success team as part of an integrated customer motion.
Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role's scope and complexity, and the candidate's experience and expertise, and may vary from the range provided below. The estimated range for total on target earnings (including base salary and on target incentive pay) for this role is €174,000 - €186,000 per year.
By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550. https://dev.notion.so/a3ce416456924276a59de91bca740028?pvs=21
#LI-Onsite
A NOTE ON AI
You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on.
EQUAL OPPORTUNITY & ACCOMMODATIONS
We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
Location: Amsterdam, Netherlands; Remote - Europe
About Nebius:
Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.
Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.
Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.
#LI-IV1
The role
The Service Desk IT Operations Lead is the senior individual contributor on the Service Desk path and the senior technical escalation point for Service Desk across
EMEA
and
APAC
. The role owns and improves Service Desk processes, runbooks, escalation paths, the employee hardware lifecycle and new-hire IT onboarding, administers Service Desk tooling on behalf of its owners, and leads improvement initiatives and cross-functional projects. It acts as the bridge between the Service Desk and Infrastructure, Enterprise Applications and Security, and leads through expertise, judgment and influence rather than formal authority. It carries no line-management responsibility.
Your responsibilities will include:
Serve as the final technical escalation point within Service Desk for high-severity, high-complexity and business-critical issues, before engagement of Infrastructure, Enterprise Applications, Security or vendors; coordinate major-incident response, communication and post-incident follow-through with the relevant teams.
Act as consultation point for L1/L2 on complex or unusual cases: advise on troubleshooting approach, ownership, escalation path and resolution before issues are escalated.
Act as subject matter expert for the end-user computing environment: endpoints (Windows, macOS), mobile devices, identity and access (Entra ID / Active Directory,
SSO
,
MFA
), Microsoft 365,
MDM
, collaboration tools and meeting-room technology.
Administer and configure Service Desk tooling (e.g. Jira Service Management workflows and automation, device enrolment and
MDM
policy, hardware asset management tooling) as agreed with the tool and platform owners, and propose and implement improvements, including request workflows and automations used by adjacent functions. Ownership of the tools and platforms sits with IT leadership and platform owners.
Administer selected corporate IT systems and services according to operational requirements, including access and permissions management, service configuration and automation.
Maintain and improve Service Desk procedures, runbooks, escalation paths and knowledge base; propose technical standards for approval by Service Desk management and maintain them once approved; advise on operational priorities.
Contribute to creating and updating documentation: runbooks, process documents, technical standards and knowledge-base articles, setting the standard for documentation quality across the team.
Analyze ticket, escalation and
SLA
data to identify systemic issues and contribute to
SLA
reporting; lead root-cause analysis and problem management; design process, tooling and automation changes that improve first-time resolution and reduce escalation volume.
Assess proposed solutions and operational changes for supportability and user impact; advise management and partner teams on the support implications of technology decisions.
Provide organizational context on existing and legacy IT processes, systems, decisions and ownership structures; apply it when evaluating current processes, and improve legacy practices where appropriate.
Identify gaps or ambiguities in operational ownership and work with the relevant stakeholders to establish practical solutions.
Own and improve employee-lifecycle processes, including hardware provisioning and, with Onboarding and People teams, new-hire IT onboarding across
EMEA
and
APAC
.
Recommend standards for company-provided laptops, peripherals and other end-user equipment, balancing business need, supportability, lifecycle and market availability; maintain the approved standards.
Own employee hardware lifecycle processes, provisioning, replacement, reuse, return, disposal and employee resale, and provide demand forecasts and regional requirements (including Bill & Hold) to IT Supply Chain and Procurement; recommend routine purchases against agreed standards, approving only within a documented delegated spend limit.
Lead and continuously improve equipment reuse and employee resale, including TechShop.
Contribute to forecasting and budget planning for employee technology and Service Desk requirements.
Support Service Desk contracts, renewals and licensing; maintain working relationships with hardware and Service Desk vendors.
Lead Service Desk projects, system migrations, new technology rollouts, process optimization, and contribute Service Desk expertise to company initiatives such as regional expansion, office launches, organizational changes and onboarding improvements, working with Infrastructure, Enterprise Applications, Security, HR/People, Onboarding, Recruiting, Procurement, Workplace/Facilities and the
AV
/Builds team.
Advise partner functions on Service Desk capabilities, procedures, requirements and dependencies, and work with them to define and improve shared operational processes (e.g. joiner/mover/leaver with People, office launches with Workplace).
Act as technical interviewer in Service Desk recruitment, providing structured feedback and hiring recommendations to management, and technical input to role requirements.
Deliver technical onboarding for new team members and mentor L1 and L2 through joint troubleshooting, coaching and knowledge transfer, documenting approaches to reduce reliance on individual knowledge.
Stay hands-on: support the IT Bar, queue and events alongside L1/L2 when needed, and lead by example on ticket quality and communication.
Provide operational evidence for audits and compliance (including equipment lifecycle and offboarding); follow security, access-governance and procurement requirements; escalate material concerns to the appropriate owner.
We expect you to have:
Bachelor’s degree in Information Technology or related field, or equivalent experience.
5+ years of IT support or service desk experience with demonstrated progression in responsibility.
Advanced technical certifications (Microsoft 365, Azure,
ITIL
Intermediate, Security+, etc.) strongly preferred.
Deep knowledge of enterprise IT systems, networks, and security practices.
Strong leadership, coaching, and collaboration skills.
Proven ability to manage high-priority incidents and lead cross-functional troubleshooting efforts.
Related Competencies
Knowledge & Skills
Recognised expert in end-user computing and support operations, with breadth across endpoints, identity, collaboration, device management and security touch points.
Diagnoses ambiguous, cross-platform issues; experienced in root-cause analysis and process optimisation.
Translates complex issues into clear guidance for technical and non-technical audiences.
Autonomy
Operates with a high degree of independence and trusted judgment.
Takes the most sensitive escalations from intake to follow-up.
Independently identifies improvements and drives them to completion; proactively pitches projects within the Service Desk domain.
Advises management and partner teams on the support implications of technology decisions. Significant spend, strategic or organisational changes, and decisions outside delegated authority are aligned with management.
Complexity
Handles the most complex technical and operational problems in the support function: multiple systems, conflicting signals, incomplete data, elevated business risk.
Leads escalations, often coordinating multiple IT functions.
Designs and improves workflows and procedures where no precedent exists.
Impact
Broad impact on service reliability,
SLA
performance, support maturity and user experience across
EMEA
and
APAC
.
Reduces downtime, repeat incidents and escalation volume.
Shapes employee technology from onboarding through equipment return; ensures knowledge transfer and team readiness.
People / Leadership
Leads through expertise, coordination and example, not formal authority.
Escalation point and mentor for L1 and L2; shapes team capability over time. Technical interviewer.
No line management: hiring decisions, performance, compensation and other people-management accountabilities sit with Service Desk management.
Benefits & Perks:
Competitive compensation
Career growth and learning opportunities
Flexibility and ownership
Collaborative and innovative culture
Opportunity to work on impactful AI projects
International environment and talented teams
What's it like to work at Nebius:
Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI
Equal Opportunity Statement:
Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.
Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.
If you need accommodations during the application process, please let us know.
Charlottesvile, VA, United States
Renton, Washington, United States
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
УдалённоRemote, United States; The base salary range for this role’s listed level is currently for residents of the United States only
ГибридToronto, ON
seniorAvailable to provide leadership coverage for critical escalations outside standard business hours as needed, and to work across AMER, EMEA, and APJ time zones to support globally distributed teams
seniorSwitzerland (Remote); Must be located in Switzerland
УдалённоseniorSerbia
Dublin, Ireland
leadAmsterdam, Netherlands; Remote - Europe; Own employee hardware lifecycle processes, provisioning, replacement, reuse, return, disposal and employee resale, and provide demand forecasts and regional requirements (including Bill & Hold) to IT Supply Chain and Procurement; recommend routine purchases against agreed standards, approving only within a documented delegated spend limit