Location: CARNIVAL CRUISE LINE, Worldwide
ISMIRA Agency
actively recruiting for position Guest Services Associate
for Carnival Cruise Line!
The Guest Services Associate
consistently delivers the highest standards of customer service to all guests visiting Guest Services. This includes answering any questions the guests may have, providing information on ship and ports of call and ensuring any issue is documented correctly using the relevant software program and that it is followed up with in a timely manner.
Conditions:
free food and accommodation on board
First joining ticket is provided by company
medical insurance provided during the work contract
contract 6-8 months, followed by 2 months vacation
Activities for crew
Opportunity to save money and travel while working
Meet new friends from all over the world
No safety certificates needed
Great chance to show yourself and build a career
Duties and responsibilities:
To assist international and domestic guests with the everyday activities on board maintaining guest relation standards and ensuring maximum guest satisfaction.
Front desk and phone duty shifts as required ensuring that the highest standards of customer service are provided.
Complete duties assigned by the Guest Services Supervisor including, but not limited to Lost Luggage, Lost& Found, Access Services and Executive Reports as per company guidelines.
Handle guest issues or concerns, record relevant details in to the shipboard capturing database and ensure timely resolution and guest follow up.
Provide cash and guest account services such as accepting cash payments, cashing personal or traveler’s checks or exchanging foreign currencies
Follow established procedures to maintain, safeguard, balance and reconcile assigned cash float.
Assist guests during boarding and departure process, including establishing onboard credit, selling and printing Shore Excursion tickets and closing of guest’s accounts.
Maintain a service culture throughout the Guest Service team.
Conduct oneself in a professional and courteous manner at all times with guests and shipboard employees.
Greet all guests with a friendly and sincere welcome, making sure to acknowledge past loyalty when appropriate.
Use a positive and clear speaking voice, taking the time to understand all requests in detail.
Respond to escalated guest concerns in a considerate, professional and positive manner by showing empathy and listening actively.
Perform all duties and responsibilities in accordance with environmental and safety policies.
Ensure that proper telephone etiquette is always used; answering calls within 3 rings using a positive tone and clear English pronunciation. In addition, using the guest name all the times.
Employ proper timekeeping and follow the CCL work time recording standards (as per MLC - MARITIME LABOR CONVENTION).
Maintain current knowledge of all ship’s regular event and special functions by reviewing all available data in order to provide guests with accurate and up-to-date information to answer questions and handle any special requests.
Requirements:
Minimum two recent years of experience at the large and preferably international chain hotel reception (4*-5* stars).
An ability to perform cash transactions, as well as guide our Guests on various payment options for their onboard accounts (Cash, Credit Cards, Debit Cards, Gift Cards, and onboard credits).
Display a high level of Guest Centricity, with the natural ability to engage our guests in social activities
Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively.
Ability to communicate tactfully with guests, department heads and shipboard
Good level of English language
Additional language knowledge (Spanish, Italian, French, German, Japanese or Mandarin) is PREFFERED
Age: min. 21 years old
Strong work ethic, uncompromising integrity, as well as a high level of respect for all individuals.
Attention to detail, excellent organizational and interpersonal skills.
Strong analytical and communication skills.⠀
Covid-19 vaccination is not mandatory, but you have to be ready to be vaccinated onboard against Covid-19 and Influenza.
NOTE:
Nationalities that we can process:
🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇲🇩 🇰🇿 🇦🇲 🇬🇪 🇦🇿 🇹🇯
🇺🇦
🇷🇺 🇧🇾
Last updated: March 22, 2024
You can submit your Resume here pushing APPLY TO POSITION button
If you are not sure what position to apply for, you may instead submit general application here and we will advise you:
https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions
Location: VIRGIN VOYAGES, Worldwide
WHY WORKING ON CRUISE SHIPS?
Cruise ship is like a floating city with cozy hotels, casual and luxury restaurants, kid's rooms, pools, casinos, theaters, and penetrating joyful atmosphere of fun. Working on cruises ships is an excellent opportunity to work, travel, and save money at the same time. Giant cruise companies are constantly growing and expanding their operations building new cruise ships, thus more and more employees are needed for various positions - receptionists, hairdressers, croupiers, cleaners, animators, nurses, cabin stewards, bartenders, cooks, photographers, waiters, electricians, engineers, carpenters, shop attendants and many other. Cruise companies employ international crewmembers from more than 72 countries, so different nationalities work and live together sharing common interests and often becoming friends.
AHOY, DEAR CANDIDATES!
Virgin Voyages provides just great work conditions:
Work on board brand new company vessels Scarlet Lady, Valiant Lady, Resilient Lady (ship #4 will happen later on!)
Be a part of special Virgin Voyage’s lifestyle and philosophy and grow together
Contract length - 4-6 months for most positions, for entry positions - 7 months
Free food, accommodation, coffee + soft drinks and also wifi (though limited speed) for crew
The employer is going to provide or reimburse expenses for the following:
* STCW certification
* Joining tickets
* Pre-Employment Medical Examination (PEME)
* Necessary Visas
* Joining expenses, such as transfers, hotel accommodations, subsistence
The Gig:
The Procurement Manager manages the onboard inventories of the food department, and ensures that an accurate inventory is maintained at all times through entering daily requisitions and performing end of voyage physical inventories.
He or she also monitors that all Company policies are followed in storage, receiving, issuing and ordering, and ensures the highest standards of Quality Control by ensuring specifications are relentlessly adhered to.
Responsibilities:
Must have in-depth knowledge of the overall Culinary experience onboard the ship and be familiar with the entire hotel operation.
Will work under the direct supervision of the Hotel Controller while working very closely with the Sr Executive Chef and the culinary team.
Must work according to Shipsan & USPH guidelines per the Vessel Sanitation Program
Must work using HACCP methods and guidelines by using: Managing Food safety.
Must ensure that food requisition templates are kept current and are updated on a per voyage basis.
Ensures daily requisitions in order to produce running inventory.
Takes end of voyage physical inventory (including High Cost Items, Meat and Fish thawing rooms), and analyses any differences between Inventory by requisition and location. Must work closely with the Hotel Controller who produces and sends the end of voyage ZIP file.
Generates Food order based on up-to-date Inventory and company loading schedule.
Must review and reconcile pre-receiving report generated from the Office. Must ensure all additions, cancellations, and receiving are entered into the ICS system.
Must ensure that the quality of items received match the specifications forwarded by the Food Purchasing and Quality Control departments.
Responsible for the receiving of all Food products onboard and signing of all suppliers’ invoices.
Produce discrepancy report based upon difference between ordering and receiving. Assist in generating food-testing report.
Must ensure that company specifications are followed with all products with any discrepancies being reported to Food Purchasing and Culinary operations (“Loading Quality Report”).
Must ensure that proper rotation of stock using FIFO system. Strict attention must be paid to expiry date of all products.
JOB DESCRIPTION
On a per cruise basis prepares the spoilage, non-moving and slow-moving items report and provides them to the Food & Beverage Director and Sr Executive Chef.
Responsible for all stores temperatures, maintenance of Shellfish and Sushi Grade fish logs and general maintenance.
Responsible for all storage room temperatures (refrigeration and chilled rooms) and reports any discrepancies or malfunction to the technical department.
Responsible of all storeroom personnel schedules, training and job performance. Additional Responsibilities:
Prepare appraisals for individuals under their remit in accordance with Virgin Voyages policies.
Attends passenger functions as required by Head of Department.
Partake in inspections, trainings and meetings as required by Head of Department.
Ensures that the set standards are kept and staff members work according to their respective job descriptions.
Super Powers Required:
Minimum 3 years’ recents experience as Procurement Manager or similar position (Provision Master) onboard a Premium Cruise ship.
Extensive knowledge of inventory control procedures with regard to Hotel and Food & Beverage Operations.
Demonstrated experience in motivating, leading and engaging a diverse workforce to increase synergy and improve productivity.
Excellent understanding of food specifications, including but not limited to USDA meat and standards and grading.
Knowledge of Vessel Sanitation Program regulations and procedures.
Knowledge of HACCP rules and regulations.
All certificates as required by the STCW code for this position.
Good command of the English Language
What Matters to Us
At Virgin, your personality matters as much as how good you are at what you do. We want you to bring it to our hang out spot and help make the place even better. So, we won’t be surprised to hear that when people talk about you they say you are clever, on top of it, able to think ahead, intuitive, passionate and someone people respect and enjoy working with because you make things happen.
NOTE:
Nationalities that we can process:
🇱🇹
🇱🇻
🇪🇪
🇵🇱
🇷🇺
🇧🇾
🇺🇦
🇲🇩
🇰🇿
🇰🇬
🇺🇿
🇦🇲
🇬🇪
🇦🇿
🇹🇯
🇹🇲
Last updated: April 15, 2022
You can submit your Resume here pushing APPLY TO POSITION button below OR if it does not work you may forward CV to
APPLY@ ISMIRA.LT
(without gaps)
In case you are not sure what position to apply, you can always upload your CV to general application here:
https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions
Location: VIRGIN VOYAGES, Worldwide
WHY WORKING ON CRUISE SHIPS?
Cruise ship is like a floating city with cozy hotels, casual and luxury restaurants, kid's rooms, pools, casinos, theaters, and penetrating joyful atmosphere of fun. Working on cruises ships is an excellent opportunity to work, travel, and save money at the same time. Giant cruise companies are constantly growing and expanding their operations building new cruise ships, thus more and more employees are needed for various positions - receptionists, hairdressers, croupiers, cleaners, animators, nurses, cabin stewards, bartenders, cooks, photographers, waiters, electricians, engineers, carpenters, shop attendants and many other. Cruise companies employ international crewmembers from more than 72 countries, so different nationalities work and live together sharing common interests and often becoming friends.
AHOY, DEAR CANDIDATES!
Virgin Voyages provides just great work conditions:
Work on board brand new company vessels Scarlet Lady, Valiant Lady, Resilient Lady (ship #4 will happen later on!)
Be a part of special Virgin Voyage’s lifestyle and philosophy and grow together
Contract length - 4-6 months for most positions, for entry positions - 7 months
Free food, accommodation, coffee + soft drinks and also wifi (though limited speed) for crew
The employer is going to provide or reimburse expenses for the following:
* STCW certification
* Joining tickets
* Pre-Employment Medical Examination (PEME)
* Necessary Visas
* Joining expenses, such as transfers, hotel accommodations, subsistence
The Gig:
The horticulturist’s primary responsibility is to perform horticultural maintenance of both interior and exterior plants with care and efficiency to ensure the highest level of plant health, visual quality to enhance the guest experience.
Responsibilities:
Watering plants after evaluating moisture level of soil
Monitoring nutrient levels of soil and replenishing nutrients as needed
Keeping all plants clean, trimmed, and oriented to proper light
Maintaining staging and top dressing for proper presentation
Removing all damaged and unsightly foliage using scissors, pruners, handsaws and other small tools
Removing debris from planters and maintaining planters in a neat and orderly manner
Preventing damage to surrounding floors, walls, merchandise, and furniture
Keeping plants free from disease and insects
Inspecting and Diagnosing pests and disease
Implementing appropriate treatment to remedy for pests and disease
Maintaining overall operation of the irrigation system on open deck planters
Programming irrigation controller for proper watering schedules
Identifying plants with both common and botanical names
Identifying nursery pot sizes and plant height
Maintaining and accurate inventory of plants by name and location
Reporting failed plants in need of replacement
Installing replacement plants as needed
Super Powers Required:
Communication skills: both internal and with guest interaction
Problem solving skills: to diagnose plant health issues and determine best course of action
Ability to multi-task
Ability to work independently
Time management skills: to prioritize and accomplish all work within a predetermined time period
Organizational skills: to systematically schedule and prioritize workload
Ability to work within teams and help support a positive healthy team environment
Ability to work well with structure and schedules but fluid enough to change direction with little notice to troubleshoot issues as they arise
What Matters to Us
At Virgin, your personality matters as much as how good you are at what you do. We want you to bring it to our hang out spot and help make the place even better. So, we won’t be surprised to hear that when people talk about you they say you are clever, on top of it, able to think ahead, intuitive, passionate and someone people respect and enjoy working with because you make things happen.
NOTE:
Nationalities that we can process:
🇱🇹
🇱🇻
🇪🇪
🇵🇱
🇷🇺
🇧🇾
🇺🇦
🇲🇩
🇰🇿
🇰🇬
🇺🇿
🇦🇲
🇬🇪
🇦🇿
🇹🇯
🇹🇲
Last updated: April 15, 2022
You can submit your Resume here pushing APPLY TO POSITION button below OR if it does not work you may forward CV to
APPLY@ ISMIRA.LT
(without gaps)
In case you are not sure what position to apply, you can always upload your CV to general application here:
https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions
Location: VIRGIN VOYAGES, Worldwide
WHY WORKING ON CRUISE SHIPS?
Cruise ship is like a floating city with cozy hotels, casual and luxury restaurants, kid's rooms, pools, casinos, theaters, and penetrating joyful atmosphere of fun. Working on cruises ships is an excellent opportunity to work, travel, and save money at the same time. Giant cruise companies are constantly growing and expanding their operations building new cruise ships, thus more and more employees are needed for various positions - receptionists, hairdressers, croupiers, cleaners, animators, nurses, cabin stewards, bartenders, cooks, photographers, waiters, electricians, engineers, carpenters, shop attendants and many other. Cruise companies employ international crewmembers from more than 72 countries, so different nationalities work and live together sharing common interests and often becoming friends.
AHOY, DEAR CANDIDATES!
Virgin Voyages provides just great work conditions:
Work on board brand new company vessels Scarlet Lady, Valiant Lady, Resilient Lady (ship #4 will happen later on!)
Be a part of special Virgin Voyage’s lifestyle and philosophy and grow together
Contract length - 4-6 months for most positions, for entry positions - 7 months
Free food, accommodation, coffee + soft drinks and also wifi (though limited speed) for crew
The employer is going to provide or reimburse expenses for the following:
* STCW certification
* Joining tickets
* Pre-Employment Medical Examination (PEME)
* Necessary Visas
* Joining expenses, such as transfers, hotel accommodations, subsistence
The Gig:
The Public Area Manager is responsible for ensuring the carrying out of the cleaning and maintenance of all Public areas onboard the vessel.
Responsibilities:
Monitors all public areas ensuring spaces are well maintained and cleaned effectively.
Carries out cleaning of public areas including but not limited to mess, walkways, launderette, restrooms and staircases.
Monitors Work and Rest hours of Public Custodial team and implements work schedules in line with these.
Daily vacuuming, sanitizing, garbage removal and dusting/polishing of all public areas.
Carries out cleaning and maintenance of carpets and floors in public areas including shampooing, stripping, waxing etc.
Assists in the handling and distribution of Sailor luggage on embarkation/disembarkation.
Follows and ensures correct storage via COSWOPP when handling and/or using cleaning chemicals.
Keeps all cleaning equipment well maintained and reports any defects to the Assistant Executive Housekeeper.
Partake in inspections, trainings and meetings as required by Head of Department.
Completes Appraisals for direct reports.
Ensures that the set standards are kept and staff members work according to their respective job descriptions.
Super Powers Required:
Minimum 2 years experience as Housekeeping Supervisor onboard a Premium Class Cruise ship.
Passionate about people and able to handle guest complaints with a smile!
All certificates as required by the STCW code for this position.
Good command of the English Language
What Matters to Us
At Virgin, your personality matters as much as how good you are at what you do. We want you to bring it to our hang out spot and help make the place even better. So, we won’t be surprised to hear that when people talk about you they say you are clever, on top of it, able to think ahead, intuitive, passionate and someone people respect and enjoy working with because you make things happen.
NOTE:
Nationalities that we can process:
🇱🇹
🇱🇻
🇪🇪
🇵🇱
🇷🇺
🇧🇾
🇺🇦
🇲🇩
🇰🇿
🇰🇬
🇺🇿
🇦🇲
🇬🇪
🇦🇿
🇹🇯
🇹🇲
Last updated: April 15, 2022
You can submit your Resume here pushing APPLY TO POSITION button below OR if it does not work you may forward CV to
APPLY@ ISMIRA.LT
(without gaps)
In case you are not sure what position to apply, you can always upload your CV to general application here:
https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions
Location: VIRGIN VOYAGES, Worldwide
WHY WORKING ON CRUISE SHIPS?
Cruise ship is like a floating city with cozy hotels, casual and luxury restaurants, kid's rooms, pools, casinos, theaters, and penetrating joyful atmosphere of fun. Working on cruises ships is an excellent opportunity to work, travel, and save money at the same time. Giant cruise companies are constantly growing and expanding their operations building new cruise ships, thus more and more employees are needed for various positions - receptionists, hairdressers, croupiers, cleaners, animators, nurses, cabin stewards, bartenders, cooks, photographers, waiters, electricians, engineers, carpenters, shop attendants and many other. Cruise companies employ international crewmembers from more than 72 countries, so different nationalities work and live together sharing common interests and often becoming friends.
AHOY, DEAR CANDIDATES!
ISMIRA Agency
actively recruiting for position
RESERVATION SUPERVISOR for Virgin Voyages!
WORK CONDITIONS:
Work on board brand new company vessels Scarlet Lady, Valiant Lady, Resilient Lady (ship #4 will happen later on!)
Be a part of special Virgin Voyage’s lifestyle and philosophy and grow together
Contract length - 4-6 months for most positions, for entry positions - 7 months
Free food, accommodation, coffee + soft drinks and also wifi (though limited speed) for crew
The employer is going to provide or reimburse expenses for the following:
* STCW certification
* Joining tickets
* Pre-Employment Medical Examination (PEME)
* Necessary Visas
* Joining expenses, such as transfers, hotel accommodations, subsistence
THE GIG:
We’re on an exciting journey to create one of the most irresistible travel brands in the world and are building an epic team to help make our ambition a reality. We are on the hunt for a super talented ‘someone’ who is a natural leader & loves the hustle and bustle of the restaurant biz. If you can smell a perfectly seared steak miles away, and know how to make a hangry Sailor smile, keep reading!
This “someone” will work closely with the Assistant and Restaurant Manager to make sure that ship in our restaurant is running smoothly. They will help oversea the table management and seating of their respective restaurant.
In other words, this ‘someone’ needs to know how to Make Ship Happen. Your excellent attention to detail and self-starter mentality means you can think quick on your feet and keep calm when ship gets real. Ultimately, we won’t be able to remember how we got by without you.
RESPONSIBILITIES:
Provide an epic experience for our guests at all times by ensuring appropriate management of tables, reservations, availability and accompanying special requests to the best of your ability.
Maintain complete knowledge of all menu and concepts, table management, server stations
Responsible for providing support to all restaurant team members, helping to provide a professional and welcoming atmosphere and service to all Sailors and Crew
Responsible for training restaurant teams on respective food/beverage menus, standards and steps of service
Responsible for cross training crew members in other departments in order to find the right fit of future teams
Maintain complete knowledge of table/seat/station numbers, proper table set ups, room capacity, hours of operation, menus, price range and dress code of assigned restaurant and/or outlet
Regularly visits each table of their respective restaurant and/or outlet engaging with and receiving feedback and preferences of our sailors
Informs the Restaurant Manager on all Sailor issues, special requests, suggestions and complaints and where possible, seeks to resolve
Assigns service stations to the service staff from the respective assigned outlet based on performance and ability
Ensures that all health rules and regulations such as USPH are maintained and adhered to and, where necessary, provides training to other members of the Restaurant team
Ensures that Sailor’s orders are correctly entered into the system and monitors tabs for any corrections necessary
Is familiar with all cruise services/features and activations to respond to Sailor inquiries accurately
Ensures compliance with the Company alcohol policy and notifies Restaurant Manager if Sailors/Crew are in danger of breaching
Monitors restaurant and Crew Dining areas, ensuring that all crew uphold all standards, rules and regulations in line with USPH guidelines
REQUIREMENTS:
At least 21 years old
Minimum 2 years’ experience as Restaurant Host or Head Waiter onboard a Premium Class Cruise ship or 4/5 star hotel/resort/restaurant
Passionate about people and able to handle guest complaints with a smile!
All certificates as required by the STCW code for this position
Strong written & verbal English language skills
WHAT MATTERS TO US:
At Virgin, your personality matters as much as how good you are at what you do. We want you to bring it to our hang out spot and help make the place even better. So, we won’t be surprised to hear that when people talk about you they say you are clever, on top of it, able to think ahead, intuitive, passionate and someone people respect and enjoy working with because you make things happen.
NOTE:
Nationalities that we can process:
🇱🇹
🇱🇻
🇪🇪
🇵🇱
🇷🇺
🇧🇾
🇺🇦
🇲🇩
🇰🇿
🇰🇬
🇺🇿
🇦🇲
🇬🇪
🇦🇿
🇹🇯
🇹🇲
Last updated: April 15, 2022
You can submit your Resume here pushing APPLY TO POSITION button below OR if it does not work you may forward CV to
APPLY@ ISMIRA.LT
(without gaps)
In case you are not sure what position to apply, you can always upload your CV to general application here:
https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions
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УдалённоМожно работать из любой страны
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