Location: Riyadh, KSA
Workplace: onsite
As a Merchant Onboarding Executive, you will play a key role in onboarding SME merchants across dynamic markets. You will own the end-to-end merchant onboarding journey, ensuring merchants are successfully activated, technically integrated, and fully configured before going live.
You will work closely with merchants and internal stakeholders — including Business Development, Risk, Legal, and Product teams — to resolve onboarding blockers, improve conversion rates, and deliver excellent merchant experience. Your focus will be on operational excellence, merchant success, and driving sustainable business growth
Key Responsibilities
Merchant Onboarding & Activation
Own the full merchant onboarding lifecycle from application to activation.
Activate merchants and oversee backend integration processes.
Ensure merchants are properly configured with the correct access, settings, and dashboards prior to activation.
Guide merchants through Tabby's onboarding process and provide support throughout their journey.
Merchant Support & Case Management
Resolve stalled, escalated, or time-sensitive onboarding cases.
Handle daily drop-off applications by:
Identifying merchants who stopped during the legal stage.
Following up via phone and email.
Assisting merchants in completing and submitting required documentation.
Manage daily reset applications by:
Working with the Risk team to identify document issues.
Communicating required corrections to merchants.
Following up until successful resubmission.
Address merchant concerns, inactivity, and churn to improve onboarding conversion.
Cross-functional Collaboration
Coordinate with Risk, Legal, Business Development, Product, and other internal teams to remove onboarding blockers.
Collaborate with Business Development to improve lead handoff and onboarding workflows.
Support internal teams in accelerating merchant activation.
Technical & Operational Support
Investigate integration issues, including backend and technical errors.
Work cross-functionally to implement effective solutions.
Support merchants with e-commerce integrations where required.
CRM & Performance Management
Maintain accurate CRM records and ensure CRM hygiene.
Track merchant progress throughout the onboarding funnel.
Monitor and report against daily, weekly, and monthly KPIs.
Ensure adherence to SLAs and NPS targets.
Process Improvement
Evaluate pre- and post-website onboarding activities.
Monitor merchant transactions and ensure Tabby's online presence aligns with brand guidelines.
Contribute to process improvements that increase:
Onboarding efficiency
Data integrity
Reporting automation
Cross-functional collaboration
Pipeline conversion
Skills, Knowledge and Expertise
Requirements
Good spoken and written English and Arabic
Bachelor’s degree, or equivalent experience
1–2 years in a customer-facing role (onboarding, customer success, account management, sales or merchant support)
Comfortable making a high volume of calls every day and following up without being chased
Basic Excel / Google Sheets
Preferred
Experience with a CRM (Zoho, HubSpot, SAP or similar)
Experience in fintech, payments, BNPL or e-commerce
Familiar with Saudi business documents (CR, VAT certificate, IBAN letter, national address)
Familiar with e-commerce platforms like Salla, Zid, or Shopify
Experience working against KPIs and SLAs
Location: United States
Workplace: Remote
We are committed to providing our customers with reliable and secure services so we are building out our newly formed Site Reliability Engineering team. As one of the first joiners to our Reliability Engineering Team at ClickHouse, you will be responsible for building and leading processes to ensure the reliability, availability, scalability, and performance of our cloud infrastructure that runs ClickHouse databases. You will collaborate with different teams like Control Plane, Dataplane, Core, Security, Support and Operations and guide them to design and implement scalable, secure, highly available and fault-tolerant distributed systems. You will also own the areas of incident management and response, post-mortem analysis including running blameless postmortems, and continuous improvement of our ClickHouse services. You will be leveraging your software engineering expertise to develop software platforms and tools to optimize the operational and engineering efficiencies of ClickHouse Cloud. This role is a unique opportunity to make a significant impact on our elastic, limitless scale, high-performance, serverless ClickHouse Cloud.
What will you do?
- Collaborate with various engineering teams in ClickHouse to design and implement scalable, secure, and highly available systems for ClickHouse.
- Establish and manage service level objectives (SLOs) and service level agreements (SLAs) for ClickHouse Cloud.
- Ensure all the infrastructure components in ClickHouse Cloud (including Dataplane, Control Plane and ClickHouse Core) have monitoring and alerting in place to ensure timely detection and resolution of incidents.
- Enhance and refine incident response processes and post-mortem analysis for any outages in ClickHouse Cloud including working with the support team to communicate to the impacted customers.
- Continuously improve the reliability and performance of our ClickHouse services.
- Plan, enable, and drive Chaos initiatives across Engineering teams, based upon internal priorities.
- Manage on-call processes to respond to performance and reliability issues, and establish best practices for coordinating escalation to resolve issues and minimize downtime.
About you:
- Bachelor’s or Master’s degree in Computer Science or a related field.
- At least 8 years of experience in Site Reliability Engineering or a related field.
- Previous experience using ClickHouse in production.
- Hands on experience with Go and/or Python.
- Strong knowledge of cloud computing platforms such as AWS, Azure, or Google Cloud Platform.
- Excellent understanding of distributed databases and SQL, particularly ClickHouse is a major plus.
- Hands on experience with container orchestration tools such as Kubernetes or Docker Swarm.
- Strong experience with automation and configuration management tools such as Ansible, Terraform, or Puppet.
- You are a strong problem solver and have solid production debugging skills.
- You are passionate about efficiency, availability, scalability, and data governance.
- You thrive in a fast paced environment, and see yourself as a partner with the business with the shared goal of moving the business forward.
- You have a high level of responsibility, ownership, and accountability.
- Excellent communication and interpersonal skills.
#LI-Remote
PERKS
- Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries.
- Healthcare - Employer contributions towards your healthcare.
- Equity in the company - Every new eligible team member who joins our company receives equity.
- Time off - Flexible time off in the US, generous entitlement in other countries.
- A USD$500 Home office setup if you’re a remote employee.
- Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.
CULTURE - WE ALL SHAPE IT
As part of a rapidly scaling start-up, you will be instrumental in shaping our culture.
Are you interested in finding out more about our culture? Learn more about our values here https://clickhouse.com/company/careers. Check out our blog posts https://clickhouse.com/blog or follow us on LinkedIn https://www.linkedin.com/company/clickhouseinc/life/0c1ee7f4-2129-488d-b413-e7f6270659fd/?viewAsMember=true to find out more about what’s happening at ClickHouse.
EQUAL OPPORTUNITY & PRIVACY
ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please see here https://clickhouse.com/legal/applicant-privacy-notice for our Privacy Statement.
Location: Remote, Canada; Remote, United States
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
As an Intermediate Fullstack Engineer on GitLab's Subscription Lifecycle team within Monetization, you'll build the frontend experiences and backend services customers use to view and manage subscriptions, renew products, configure auto-renewal, and manage billing accounts. Your work will span renewals, overages and reconciliations, subscription visibility, and budget and reservation management, keeping subscription, billing, and account data accurate and reliable. Because these workflows directly affect revenue, customer access, and financial information, you'll use technical judgment, safe and iterative rollouts, and a high bar for reliability and correctness.
Some examples of our projects:
Building a clear, reliable subscription view across the Customers Portal and related surfaces
Improving manual renewal and auto-renewal flows, including supporting emails, banners, and account experiences
What you'll do
Design and build fullstack features across the post-purchase subscription journey.
Contribute to the technical design and implementation of new subscription lifecycle capabilities.
Partner with Product and Design to translate renewal, billing account, and customer experience requirements into resilient, well-tested solutions.
Integrate subscription lifecycle workflows safely with billing, customer account, and internal admin systems.
Write maintainable, well-tested code and follow engineering practices for rollout safety and monitoring.
Participate in code reviews and provide thoughtful, constructive feedback.
Identify and reduce technical debt and architectural risk in the subscription lifecycle.
Participate in incident response for subscription and renewal issues, given their potential impact on revenue and customer access.
Take part in on-call or operational support where your team’s ownership model requires it.
What you'll bring
Professional experience as a fullstack engineer and confidence working across frontend and backend code.
Our purchase applications use Ruby on Rails (Must have) and Vue.js. (preferred) or React.
Experience owning technical direction for a product area, including proposing, discussing, and driving thorough, iterative solutions.
Experience building or maintaining transactional or checkout-style flows, ideally in a billing, ecommerce, or subscription context.
Familiarity integrating with third-party billing or customer relationship management systems, such as Zuora, Salesforce, or Stripe, is a plus, not a requirement.
A focus on safe, incremental delivery given the revenue and customer impact of this work.
The ability to communicate clearly and concisely about complex technical, architectural, and organizational problems and propose thorough, iterative solutions.
Written and spoken English proficiency sufficient to collaborate in a remote, largely asynchronous work environment.
Alignment with GitLab's values and a commitment to working in accordance with them.
About the team
The Subscription Lifecycle team is part of GitLab's Monetization section and owns the post-purchase subscription experience. You'll partner with Sales, Finance, Information Technology, and Support on secure, reliable purchasing, billing, provisioning, and utilization workflows, and report to the Engineering Manager, Purchase. The team works asynchronously, with regular planning and retrospectives and shared expectations for deployments, incident management, testing, and rollout safety. GitLab's mission is to enable everyone to contribute and co-create the software that powers our world. The Purchase team's mission is to make it as easy as possible for anyone to buy, add on to, or upgrade GitLab through a single, trustworthy, unified purchase experience. For more on how Monetization works, see the
Monetization sub-department handbook
.
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
All remote, asynchronous work environment
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation
and
Employee Stock Purchase Plan
Growth and development budget
Parental leave
Home office support
The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our
benefits
and
equity
. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
United States Salary Range
$115,200
—
$194,400 USD
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Location: United States
Workplace: remote
Sphere Labs
The infrastructure moving the world's money today was built for another era: slow rails, walls between markets, and compliance layered in over time creating friction. Sphere Labs is building what comes next: modern, compliance-native infrastructure for cross-border payments and settlement, designed from the ground up to work for the businesses and regulated institutions it actually runs through. We work in active partnership with banks, licensed entities, and the regulators and jurisdictions shaping how global money moves, because the infrastructure that earns institutional trust has to be built alongside it.
Backed by Coinbase, Kraken, The Chernin Group, Jump Trading, Hudson River Trading, and some of the world's largest sovereign affiliates, we're a fully remote, global team building at the moment stablecoins are crossing into mainstream finance and regulated institutions are ready for modern rails. We hire self-starters: strong communicators and systematic thinkers who can look at a blank page and build something real. If you want a meaningful role in how global money movement evolves, and the upside that comes with getting in early, we'd like to meet you.
What You'll Do
Build internal tooling, automations, and workflows that allow to identify patterns in support volume, reduce manual effort and make the team faster.
Own engineering support end-to-end. You’ll triage incoming issues, diagnose root causes, and resolve them, including writing and shipping code fixes directly when the problem warrants it.
Engage directly with customers in the context of support and communicate clearly on technical issues, timelines, and resolutions.
Partner with product and engineering to define work that makes the platform easier to support: better error messages, smarter observability, improved defaults. Quantify the impact and make the case for prioritization.
Work together with product, engineering towards a product roadmap aiming reducing the number of technical queries received by support.
Collaborate with customer support, onboarding and payment ops teams to ensure workarounds are documented and used by AI to faster customer support.
Own our customer facing documents, ensuring accuracy and usefulness so customers can unblock their own agency
What We're Looking For
Leveraged mindset. You are able to find the best solution for a given problem that balances expediency and future-proofing.
Strong programming fundamentals and comfort working across the stack. You can read production code, trace a bug through logs, and ship a fix without a lot of handholding.
Proficient in TypeScript, React and NestJS.
Experience with API integrations, webhooks, and cloud platforms.
Excellent written communication. You can explain a technical issue precisely to a developer and clearly to a non-technical stakeholder, without losing accuracy in either direction.
Self-directed and high ownership. You can manage an open queue, triage by impact, and keep things moving asynchronously across time zones.
Familiarity with observability tooling (Sentry, structured logging, distributed tracing) is a plus.
Experience in fintech, payments, or developer-facing products is a plus.
Why Sphere?
We sit at the intersection of crypto infrastructure and regulated finance — at the moment those worlds are finally converging. That means:
The window is now: For the first time in decades, the backbone of cross-border payments is being rebuilt. Legacy systems are fading, stablecoins are entering institutional finance, and the next settlement layer is being shaped right now. We're building it alongside the institutions that will run it, not around them.
High ownership, no playbook: This is early-stage work. You’ll be making decisions, building processes from scratch, and setting the direction instead of just following one. We’re looking for people who don’t wait for instructions, but jump in and figure things out.
Adaptability is the job: Strategy pivots here aren't failures, they're how we stay ahead of a fast-moving market and that’s our strength.
Real traction, real stakes: SpherePay is live and trusted by 200+ businesses. SphereNet is in active development with banks and regulators across 18 jurisdictions and counting. There’s real demand, real momentum, and a huge opportunity to shape what comes next.
Location: Leeds, England, United Kingdom; London, England, United Kingdom
About Us
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
The role
A casino should feel alive. This role is how we do that. A brand campaign film, feature launch animation, in-product motion, and the 3D asset library that increasingly underpins how Casino looks everywhere.
You'll be fully integrated with the creative team, shaping ideas in motion from the moment a brief lands.
What you’ll do
Design and animate motion for brand campaigns, feature launches, social, CRM and in-product promotions..
Build 2D and 3D assets and scenes for game launches, product and brand moments across campaigns.
Own a reusable 3D and motion asset library, with templates and rigs the rest of the team can pick up.
Refine and apply Casino's motion principles alongside the design team.
Storyboard and pitch motion ideas early, shaping concepts while they're still forming.
Edit, grade and finish video, including versioning and cutdowns for every channel.
Art-direct or work alongside external motion and 3D partners.
Make sure disclaimer and responsible gaming messaging in video is legible, correctly timed and on screen long enough to be read comfortably.
What you bring
5+ years in motion design and 3D, with a reel that demonstrates both convincingly.
Expert After Effects and Cinema 4D skills.
Strong design fundamentals: type, composition and colour, alongside your animation craft.
Fluency in Adobe Creative Suite and Figma, and comfort working inside a design system.
The ability to manage several deliverables and render deadlines at once, calmly.
Good judgement about where AI video and image tools add real value.
Bonus points
Sound design or audio finishing.
Experience animating app or game UI.
Your first 90 days
You'll work hand in glove with the internal creative and brand teams, creating high polish animated assets for campaign, paid and organic output.
For information about our benefits, please visit
https://benefitsatfanatics.com/
Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit
https://benefitsatfanatics.com/
Salary Range
£47,000
—
£60,000 GBP
By submitting your application, you agree to our terms of service and acknowledge you have read our
Candidate Privacy Policy.
Fanatics will never ask candidates for money, banking information, or other sensitive personal information as part of the interview process. If you receive a suspicious message claiming to be from Fanatics recruiting, please do not respond and report it
here
.
Location: Constanta, Romania
Workplace: on-site
-
✨ About the Role
︁︎️️︊︁️︀︂︆︄︄︁︁︎︌︈︂︇︍︈︆︅️︊︄︈︌︊︎︂︎
We’re looking for a results-driven, people-focused
Commercial Team Leader
to manage our acquisition team, drive performance, and shape commercial strategy.
If you love leading people, turning goals into results, and working in a fast-paced, international environment — this is your next big step.
🎯 Who You Are
✔ You have
leadership experience
(min. 6 months)
and a passion for helping people grow.
✔ You’re people-oriented and know how to inspire, coach, and empower your team.
✔ You’re results-focused and motivated by impact and measurable outcomes.
✔ You’re hands-on, working side-by-side with your team every day.
✔ You communicate confidently in
English (B2+)
and thrive in a multicultural setting.
✔ You hold a bachelor’s degree (or equivalent).
💼 What You’ll Do
Lead and support a team of 5–7 of prospectors.
Oversee daily operations and ensure commercial objectives are met.
Track KPIs, analyze results, and propose action plans.
Recruit, train, coach, and motivate your team toward performance.
🎁 What We Offer
💰 Competitive salary
+ monthly performance bonuses
📅 Work schedule business
from Monday to Friday, office base in Constanta
📚 4-month training & coaching program
focused on leadership, KPI tracking, and reporting
📈 Clear career growth path in a dynamic international business
✈ Frequent international travel
to partner offices, trade fairs, and strategic business events
🌍 Collaboration with colleagues across 9 countries and exposure to global markets
📦Flexible benefits package
– flexible perks, private health insurance, gym membership, meal vouchers, and more
🧠 Continuous development programs, language courses, and leadership training initiatives
📩 Apply now and take your leadership career to a global stage
— where ambition meets real growth and your impact drives results.
🌍 About VEO
VEO Worldwide Services is an international clearance company with 20 years of experience, part of the NOZ Group, the European leader in destocking with over €1 billion turnover.
We are more than 1,000 colleagues across 9 countries, working with partners in 35 global markets (Europe & North Africa)
📦 Our mission:
We help companies turn surplus stock into new opportunities, building a more sustainable global economy — while creating meaningful careers that grow with real impact.
Location: Constanta, Romania
Workplace: on-site
VEO Worldwide Services is an international clearance company with
20 years of experience
, part of the
NOZ Group
, the European leader in destocking with over
€1 billion turnover.
We are more than
1,000 colleagues across 9 countries
, working with partners in
35 global markets
(Europe, North Africa & Middle East).
Our mission
: We help companies transform surplus stock into new opportunities, contributing to a more sustainable global economy — while building meaningful careers that grow with real impact.
✨ About the Role
We’re looking for a results-driven, people-focused
Commercial Team Manager
to lead our acquisition team, drive performance, and shape commercial strategy. If you love leading people, turning goals into results, and working in a fast-paced, international environment — this is your next big step.
🎯 Who You Are
✔ You have
leadership experience (min. 1 year)
and a passion for helping people grow.
✔ You’re
people-oriented
and know how to inspire, coach, and empower your team.
✔ You’re
results-focused
and motivated by impact and measurable outcomes.
✔ You’re
hands-on
, working side-by-side with your team every day.
✔ You communicate confidently
in English (B2),
thriving in a multicultural setting.
✔ You hold a
bachelor’s degree
(or equivalent).
💼 What You’ll Do
Lead and support a team of 4–5 buyers, driving commercial performance.
Manage daily operations and acquisition activities with a hands-on, strategic approach.
Coach, evaluate, and develop team members to reach their full potential.
Track KPIs and results, analyze performance, and report to senior management.
Shape strategy and propose action plans to achieve objectives and exceed targets.
Collaborate cross-functionally with buying, marketing, and commercial teams to deliver results.
🎁 What We Offer
Competitive
salary + monthly performance-based bonus.
4-month intensive training & coaching program
focused on leadership, KPI analysis, reporting, and commercial strategy.
Clear career growth path
with real advancement opportunities in a dynamic, international business.
Global exposure
– collaborate with colleagues from 9 countries and work on international projects.
Frequent international
travel to partner offices, trade fairs, and strategic business
events.
Flexible benefits package
– including discounts, private health insurance, gym membership, meal vouchers, vacation vouchers, and more.
Ongoing development programs, language courses, and leadership growth initiatives.
📩 Apply now
and take the lead in shaping strategy, building teams, and driving results on a global stage with VEO.
-
Location: Remote (Poland)
Workplace: remote
ELEKS Customer Support Office is looking for a Hotline Support Specialist in Poland, Germany, or other EU countries.
ABOUT CLIENT
ELEKS is starting a new collaboration with University Medicine in Germany. The project focuses on the digital transformation of the public website and intranet, including the introduction of a new content management system, migration of existing content, and transition into ongoing service operations.
REQUIREMENTS
German language proficiency at C1 level or higher, with the ability to handle technical inquiries and communicate effectively in high-pressure situations
English language proficiency at B2 level or higher for internal communication and documentation
Basic technical understanding of web platforms and Content Management Systems (CMS)
Experience with ticketing systems such as Jira or similar tools
Ability to assess, classify, document, and escalate technical incidents according to established procedures
Strong communication, problem-solving, and customer support skills
Ability to work independently and coordinate with technical support teams
Willingness to participate in rotating on-call shifts, including evenings, nights, and weekends
Availability aligned with the CET/CEST time zone
Experience with ITIL incident management processes is a plus
Familiarity with Drupal, GitLab, AWS, monitoring tools, or PagerDuty is a plus
Previous experience in IT support, hotline support, or on-call operations is a plus
RESPONSIBILITIES
Handle incoming hotline calls, including general support requests, service inquiries, and incident reports
Perform initial assessment, classification, and troubleshooting of reported issues
Resolve issues at the first support level where possible or escalate them to the appropriate technical teams
Register and document all incoming requests in the ticketing system, including classification, actions taken, and resolution status
Ensure incidents are handled according to agreed SLA requirements and escalation procedures
Provide after-hours and weekend on-call support for critical incidents
Perform qualified intake and immediate escalation of highest-severity incidents to the on-duty technical team
Ensure continuity of critical incident handling until resolution or an effective workaround is provided
Collaborate with technical support teams to ensure timely issue resolution
Maintain accurate incident records and contribute to continuous improvement of support processes
УдалённоRemote (Poland); Availability aligned with the CET/CEST time zone
Location: (Multiple States), United Kingdom
About Improvado
Improvado is a marketing data and AI analytics platform for enterprise brands and agencies. We connect 500+ marketing and sales data sources, normalize them through a governed data model, and put an AI agent on top so marketing teams can ask questions of their own data without going through BI or IT.
What we sell:
extraction and 500+ connectors; data transformation (SQL and dbt-compatible); Marketing Data Governance — taxonomy, naming, data-quality rules; warehouse and storage; dashboards; AI agent and MCP access to live marketing data; DECS, data engineering as a service on a 2 to 4 week SLA.
Who buys it:
Economic buyers:
CMO, VP Marketing, VP Demand Gen, agency COO and ops leadership
Technical evaluators:
VP or Director of Marketing Analytics, marketing analysts, data engineering, sometimes IT and security
Segments:
enterprise brands, mid-market, agencies
Verticals:
pharma and healthcare, financial services, retail and eCommerce, gaming, agencies
Why this role, now
Our messaging is not aligned.
Positioning, web, sales pitch, product and content each carry a different version of what Improvado is. The market categorizes us as "marketing ETL" while we position as an AI marketing analytics platform. That gap costs us deal quality and price.
The category is crowded and moving fast.
Battlecards exist but decay, and nobody owns keeping them true.
Attribution, incrementality and causal measurement is where deals are won and lost
— and it is the hardest thing to argue credibly without hand-waving.
Analyst firms are a silent blocker.
When an enterprise buyer asks Gartner or Forrester about Improvado, there is no briefed narrative waiting for them.
You would not start from a blank page. We already have a positioning registry, roughly 11 documented buyer personas, a pain-point and value-prop library, competitor intel reports and about 10 battlecards. They are inconsistent and under-used. Your first job is to make one version true and make people use it.
What you'll own
Positioning and messaging.
Core positioning, category framing and message hierarchy across ICPs and personas. ICP and persona documentation that is used, not filed. The messaging layer of new product and feature launches, including the internal rollout that makes the field able to sell it.
Competitive intelligence and win/loss.
A structured win/loss interview program with quarterly readouts. Living battlecards. Monitoring competitor positioning, pricing and product moves, and driving our counter-positioning.
Sales enablement.
The core pitch narrative, demo storyline and objection-handling framework. The messaging components of new-rep onboarding. A standing weekly cadence with Sales leadership — not quarterly check-ins. Direct support on competitive and enterprise deals: RFPs, security and technical evaluations, displacement plays.
Market and analyst relations.
The Improvado narrative for Gartner, Forrester and category influencers, so that a buyer's analyst call becomes an accelerator rather than a blocker. Feeding structured market and buyer insight back into product prioritization.
What we're looking for
4 to 8 years in product marketing, or an equivalent blend of product marketing with marketing analytics, marketing or data ops, sales engineering, analytics consulting, or product management on a data product.
Category fluency in marketing data and measurement: attribution models, incrementality testing, MMM, data governance and taxonomy, warehouses and ETL/ELT — including where each is honestly weak.
B2B SaaS sold to marketing or data buyers. Marketing analytics, martech, measurement, CDP, BI and data-infrastructure vendors are the reference profile.
Proof you have shipped, not just documented: positioning that changed the website and the pitch, battlecards reps actually opened, a win/loss program that survived past its second quarter.
Writing that survives contact with a skeptical technical buyer — claim and evidence, not adjective stacking.
Comfort operating close to Sales: weekly cadence, deal reviews, live calls, direct feedback.
Nice to have:
hands-on SQL, dbt or BI, enough to validate a claim yourself. Experience marketing AI capabilities without hype. Analyst-relations experience. Agency-side or enterprise-brand background. Vertical depth in pharma and healthcare, financial services, retail and eCommerce, or gaming.
Not a fit if:
your product marketing has been mostly launch logistics and content calendars; you need a fully staffed team and a finished brand system to be effective; you are uncomfortable being told in a deal review that your messaging did not work.
How we measure success
Win rate in competitive deals against our top 3 named competitors, baseline set in month 1.
Stage-to-stage conversion on open opportunities, particularly discovery to demo to proposal.
Time-to-first-deal for new reps.
Field adoption of enablement assets — measured, not assumed.
Win/loss program running on cadence, with themes that visibly change product and GTM decisions.
Message consistency: a quarterly audit across web, deck, product UI and content.
What We Offer
Remote-first environment
Strong product/market fit: marketing data product for US-based enterprises
20 working days of PTO per year
US holidays and additional days off
Professional development reimbursement
Location: (Multiple States), Germany
About Improvado
Improvado is a marketing data and AI analytics platform for enterprise brands and agencies. We connect 500+ marketing and sales data sources, normalize them through a governed data model, and put an AI agent on top so marketing teams can ask questions of their own data without going through BI or IT.
What we sell:
extraction and 500+ connectors; data transformation (SQL and dbt-compatible); Marketing Data Governance — taxonomy, naming, data-quality rules; warehouse and storage; dashboards; AI agent and MCP access to live marketing data; DECS, data engineering as a service on a 2 to 4 week SLA.
Who buys it:
Economic buyers:
CMO, VP Marketing, VP Demand Gen, agency COO and ops leadership
Technical evaluators:
VP or Director of Marketing Analytics, marketing analysts, data engineering, sometimes IT and security
Segments:
enterprise brands, mid-market, agencies
Verticals:
pharma and healthcare, financial services, retail and eCommerce, gaming, agencies
Why this role, now
Our messaging is not aligned.
Positioning, web, sales pitch, product and content each carry a different version of what Improvado is. The market categorizes us as "marketing ETL" while we position as an AI marketing analytics platform. That gap costs us deal quality and price.
The category is crowded and moving fast.
Battlecards exist but decay, and nobody owns keeping them true.
Attribution, incrementality and causal measurement is where deals are won and lost
— and it is the hardest thing to argue credibly without hand-waving.
Analyst firms are a silent blocker.
When an enterprise buyer asks Gartner or Forrester about Improvado, there is no briefed narrative waiting for them.
You would not start from a blank page. We already have a positioning registry, roughly 11 documented buyer personas, a pain-point and value-prop library, competitor intel reports and about 10 battlecards. They are inconsistent and under-used. Your first job is to make one version true and make people use it.
What you'll own
Positioning and messaging.
Core positioning, category framing and message hierarchy across ICPs and personas. ICP and persona documentation that is used, not filed. The messaging layer of new product and feature launches, including the internal rollout that makes the field able to sell it.
Competitive intelligence and win/loss.
A structured win/loss interview program with quarterly readouts. Living battlecards. Monitoring competitor positioning, pricing and product moves, and driving our counter-positioning.
Sales enablement.
The core pitch narrative, demo storyline and objection-handling framework. The messaging components of new-rep onboarding. A standing weekly cadence with Sales leadership — not quarterly check-ins. Direct support on competitive and enterprise deals: RFPs, security and technical evaluations, displacement plays.
Market and analyst relations.
The Improvado narrative for Gartner, Forrester and category influencers, so that a buyer's analyst call becomes an accelerator rather than a blocker. Feeding structured market and buyer insight back into product prioritization.
What we're looking for
4 to 8 years in product marketing, or an equivalent blend of product marketing with marketing analytics, marketing or data ops, sales engineering, analytics consulting, or product management on a data product.
Category fluency in marketing data and measurement: attribution models, incrementality testing, MMM, data governance and taxonomy, warehouses and ETL/ELT — including where each is honestly weak.
B2B SaaS sold to marketing or data buyers. Marketing analytics, martech, measurement, CDP, BI and data-infrastructure vendors are the reference profile.
Proof you have shipped, not just documented: positioning that changed the website and the pitch, battlecards reps actually opened, a win/loss program that survived past its second quarter.
Writing that survives contact with a skeptical technical buyer — claim and evidence, not adjective stacking.
Comfort operating close to Sales: weekly cadence, deal reviews, live calls, direct feedback.
Nice to have:
hands-on SQL, dbt or BI, enough to validate a claim yourself. Experience marketing AI capabilities without hype. Analyst-relations experience. Agency-side or enterprise-brand background. Vertical depth in pharma and healthcare, financial services, retail and eCommerce, or gaming.
Not a fit if:
your product marketing has been mostly launch logistics and content calendars; you need a fully staffed team and a finished brand system to be effective; you are uncomfortable being told in a deal review that your messaging did not work.
How we measure success
Win rate in competitive deals against our top 3 named competitors, baseline set in month 1.
Stage-to-stage conversion on open opportunities, particularly discovery to demo to proposal.
Time-to-first-deal for new reps.
Field adoption of enablement assets — measured, not assumed.
Win/loss program running on cadence, with themes that visibly change product and GTM decisions.
Message consistency: a quarterly audit across web, deck, product UI and content.
What We Offer
Remote-first environment
Strong product/market fit: marketing data product for US-based enterprises
20 working days of PTO per year
US holidays and additional days off
Professional development reimbursement
Location: (Multiple States), France
About Improvado
Improvado is a marketing data and AI analytics platform for enterprise brands and agencies. We connect 500+ marketing and sales data sources, normalize them through a governed data model, and put an AI agent on top so marketing teams can ask questions of their own data without going through BI or IT.
What we sell:
extraction and 500+ connectors; data transformation (SQL and dbt-compatible); Marketing Data Governance — taxonomy, naming, data-quality rules; warehouse and storage; dashboards; AI agent and MCP access to live marketing data; DECS, data engineering as a service on a 2 to 4 week SLA.
Who buys it:
Economic buyers:
CMO, VP Marketing, VP Demand Gen, agency COO and ops leadership
Technical evaluators:
VP or Director of Marketing Analytics, marketing analysts, data engineering, sometimes IT and security
Segments:
enterprise brands, mid-market, agencies
Verticals:
pharma and healthcare, financial services, retail and eCommerce, gaming, agencies
Why this role, now
Our messaging is not aligned.
Positioning, web, sales pitch, product and content each carry a different version of what Improvado is. The market categorizes us as "marketing ETL" while we position as an AI marketing analytics platform. That gap costs us deal quality and price.
The category is crowded and moving fast.
Battlecards exist but decay, and nobody owns keeping them true.
Attribution, incrementality and causal measurement is where deals are won and lost
— and it is the hardest thing to argue credibly without hand-waving.
Analyst firms are a silent blocker.
When an enterprise buyer asks Gartner or Forrester about Improvado, there is no briefed narrative waiting for them.
You would not start from a blank page. We already have a positioning registry, roughly 11 documented buyer personas, a pain-point and value-prop library, competitor intel reports and about 10 battlecards. They are inconsistent and under-used. Your first job is to make one version true and make people use it.
What you'll own
Positioning and messaging.
Core positioning, category framing and message hierarchy across ICPs and personas. ICP and persona documentation that is used, not filed. The messaging layer of new product and feature launches, including the internal rollout that makes the field able to sell it.
Competitive intelligence and win/loss.
A structured win/loss interview program with quarterly readouts. Living battlecards. Monitoring competitor positioning, pricing and product moves, and driving our counter-positioning.
Sales enablement.
The core pitch narrative, demo storyline and objection-handling framework. The messaging components of new-rep onboarding. A standing weekly cadence with Sales leadership — not quarterly check-ins. Direct support on competitive and enterprise deals: RFPs, security and technical evaluations, displacement plays.
Market and analyst relations.
The Improvado narrative for Gartner, Forrester and category influencers, so that a buyer's analyst call becomes an accelerator rather than a blocker. Feeding structured market and buyer insight back into product prioritization.
What we're looking for
4 to 8 years in product marketing, or an equivalent blend of product marketing with marketing analytics, marketing or data ops, sales engineering, analytics consulting, or product management on a data product.
Category fluency in marketing data and measurement: attribution models, incrementality testing, MMM, data governance and taxonomy, warehouses and ETL/ELT — including where each is honestly weak.
B2B SaaS sold to marketing or data buyers. Marketing analytics, martech, measurement, CDP, BI and data-infrastructure vendors are the reference profile.
Proof you have shipped, not just documented: positioning that changed the website and the pitch, battlecards reps actually opened, a win/loss program that survived past its second quarter.
Writing that survives contact with a skeptical technical buyer — claim and evidence, not adjective stacking.
Comfort operating close to Sales: weekly cadence, deal reviews, live calls, direct feedback.
Nice to have:
hands-on SQL, dbt or BI, enough to validate a claim yourself. Experience marketing AI capabilities without hype. Analyst-relations experience. Agency-side or enterprise-brand background. Vertical depth in pharma and healthcare, financial services, retail and eCommerce, or gaming.
Not a fit if:
your product marketing has been mostly launch logistics and content calendars; you need a fully staffed team and a finished brand system to be effective; you are uncomfortable being told in a deal review that your messaging did not work.
How we measure success
Win rate in competitive deals against our top 3 named competitors, baseline set in month 1.
Stage-to-stage conversion on open opportunities, particularly discovery to demo to proposal.
Time-to-first-deal for new reps.
Field adoption of enablement assets — measured, not assumed.
Win/loss program running on cadence, with themes that visibly change product and GTM decisions.
Message consistency: a quarterly audit across web, deck, product UI and content.
What We Offer
Remote-first environment
Strong product/market fit: marketing data product for US-based enterprises
20 working days of PTO per year
US holidays and additional days off
Professional development reimbursement
Location: (Multiple States), Ireland
About Improvado
Improvado is a marketing data and AI analytics platform for enterprise brands and agencies. We connect 500+ marketing and sales data sources, normalize them through a governed data model, and put an AI agent on top so marketing teams can ask questions of their own data without going through BI or IT.
What we sell:
extraction and 500+ connectors; data transformation (SQL and dbt-compatible); Marketing Data Governance — taxonomy, naming, data-quality rules; warehouse and storage; dashboards; AI agent and MCP access to live marketing data; DECS, data engineering as a service on a 2 to 4 week SLA.
Who buys it:
Economic buyers:
CMO, VP Marketing, VP Demand Gen, agency COO and ops leadership
Technical evaluators:
VP or Director of Marketing Analytics, marketing analysts, data engineering, sometimes IT and security
Segments:
enterprise brands, mid-market, agencies
Verticals:
pharma and healthcare, financial services, retail and eCommerce, gaming, agencies
Why this role, now
Our messaging is not aligned.
Positioning, web, sales pitch, product and content each carry a different version of what Improvado is. The market categorizes us as "marketing ETL" while we position as an AI marketing analytics platform. That gap costs us deal quality and price.
The category is crowded and moving fast.
Battlecards exist but decay, and nobody owns keeping them true.
Attribution, incrementality and causal measurement is where deals are won and lost
— and it is the hardest thing to argue credibly without hand-waving.
Analyst firms are a silent blocker.
When an enterprise buyer asks Gartner or Forrester about Improvado, there is no briefed narrative waiting for them.
You would not start from a blank page. We already have a positioning registry, roughly 11 documented buyer personas, a pain-point and value-prop library, competitor intel reports and about 10 battlecards. They are inconsistent and under-used. Your first job is to make one version true and make people use it.
What you'll own
Positioning and messaging.
Core positioning, category framing and message hierarchy across ICPs and personas. ICP and persona documentation that is used, not filed. The messaging layer of new product and feature launches, including the internal rollout that makes the field able to sell it.
Competitive intelligence and win/loss.
A structured win/loss interview program with quarterly readouts. Living battlecards. Monitoring competitor positioning, pricing and product moves, and driving our counter-positioning.
Sales enablement.
The core pitch narrative, demo storyline and objection-handling framework. The messaging components of new-rep onboarding. A standing weekly cadence with Sales leadership — not quarterly check-ins. Direct support on competitive and enterprise deals: RFPs, security and technical evaluations, displacement plays.
Market and analyst relations.
The Improvado narrative for Gartner, Forrester and category influencers, so that a buyer's analyst call becomes an accelerator rather than a blocker. Feeding structured market and buyer insight back into product prioritization.
What we're looking for
4 to 8 years in product marketing, or an equivalent blend of product marketing with marketing analytics, marketing or data ops, sales engineering, analytics consulting, or product management on a data product.
Category fluency in marketing data and measurement: attribution models, incrementality testing, MMM, data governance and taxonomy, warehouses and ETL/ELT — including where each is honestly weak.
B2B SaaS sold to marketing or data buyers. Marketing analytics, martech, measurement, CDP, BI and data-infrastructure vendors are the reference profile.
Proof you have shipped, not just documented: positioning that changed the website and the pitch, battlecards reps actually opened, a win/loss program that survived past its second quarter.
Writing that survives contact with a skeptical technical buyer — claim and evidence, not adjective stacking.
Comfort operating close to Sales: weekly cadence, deal reviews, live calls, direct feedback.
Nice to have:
hands-on SQL, dbt or BI, enough to validate a claim yourself. Experience marketing AI capabilities without hype. Analyst-relations experience. Agency-side or enterprise-brand background. Vertical depth in pharma and healthcare, financial services, retail and eCommerce, or gaming.
Not a fit if:
your product marketing has been mostly launch logistics and content calendars; you need a fully staffed team and a finished brand system to be effective; you are uncomfortable being told in a deal review that your messaging did not work.
How we measure success
Win rate in competitive deals against our top 3 named competitors, baseline set in month 1.
Stage-to-stage conversion on open opportunities, particularly discovery to demo to proposal.
Time-to-first-deal for new reps.
Field adoption of enablement assets — measured, not assumed.
Win/loss program running on cadence, with themes that visibly change product and GTM decisions.
Message consistency: a quarterly audit across web, deck, product UI and content.
What We Offer
Remote-first environment
Strong product/market fit: marketing data product for US-based enterprises
20 working days of PTO per year
US holidays and additional days off
Professional development reimbursement
Location: (Multiple States), Spain
About Improvado
Improvado is a marketing data and AI analytics platform for enterprise brands and agencies. We connect 500+ marketing and sales data sources, normalize them through a governed data model, and put an AI agent on top so marketing teams can ask questions of their own data without going through BI or IT.
What we sell:
extraction and 500+ connectors; data transformation (SQL and dbt-compatible); Marketing Data Governance — taxonomy, naming, data-quality rules; warehouse and storage; dashboards; AI agent and MCP access to live marketing data; DECS, data engineering as a service on a 2 to 4 week SLA.
Who buys it:
Economic buyers:
CMO, VP Marketing, VP Demand Gen, agency COO and ops leadership
Technical evaluators:
VP or Director of Marketing Analytics, marketing analysts, data engineering, sometimes IT and security
Segments:
enterprise brands, mid-market, agencies
Verticals:
pharma and healthcare, financial services, retail and eCommerce, gaming, agencies
Why this role, now
Our messaging is not aligned.
Positioning, web, sales pitch, product and content each carry a different version of what Improvado is. The market categorizes us as "marketing ETL" while we position as an AI marketing analytics platform. That gap costs us deal quality and price.
The category is crowded and moving fast.
Battlecards exist but decay, and nobody owns keeping them true.
Attribution, incrementality and causal measurement is where deals are won and lost
— and it is the hardest thing to argue credibly without hand-waving.
Analyst firms are a silent blocker.
When an enterprise buyer asks Gartner or Forrester about Improvado, there is no briefed narrative waiting for them.
You would not start from a blank page. We already have a positioning registry, roughly 11 documented buyer personas, a pain-point and value-prop library, competitor intel reports and about 10 battlecards. They are inconsistent and under-used. Your first job is to make one version true and make people use it.
What you'll own
Positioning and messaging.
Core positioning, category framing and message hierarchy across ICPs and personas. ICP and persona documentation that is used, not filed. The messaging layer of new product and feature launches, including the internal rollout that makes the field able to sell it.
Competitive intelligence and win/loss.
A structured win/loss interview program with quarterly readouts. Living battlecards. Monitoring competitor positioning, pricing and product moves, and driving our counter-positioning.
Sales enablement.
The core pitch narrative, demo storyline and objection-handling framework. The messaging components of new-rep onboarding. A standing weekly cadence with Sales leadership — not quarterly check-ins. Direct support on competitive and enterprise deals: RFPs, security and technical evaluations, displacement plays.
Market and analyst relations.
The Improvado narrative for Gartner, Forrester and category influencers, so that a buyer's analyst call becomes an accelerator rather than a blocker. Feeding structured market and buyer insight back into product prioritization.
What we're looking for
4 to 8 years in product marketing, or an equivalent blend of product marketing with marketing analytics, marketing or data ops, sales engineering, analytics consulting, or product management on a data product.
Category fluency in marketing data and measurement: attribution models, incrementality testing, MMM, data governance and taxonomy, warehouses and ETL/ELT — including where each is honestly weak.
B2B SaaS sold to marketing or data buyers. Marketing analytics, martech, measurement, CDP, BI and data-infrastructure vendors are the reference profile.
Proof you have shipped, not just documented: positioning that changed the website and the pitch, battlecards reps actually opened, a win/loss program that survived past its second quarter.
Writing that survives contact with a skeptical technical buyer — claim and evidence, not adjective stacking.
Comfort operating close to Sales: weekly cadence, deal reviews, live calls, direct feedback.
Nice to have:
hands-on SQL, dbt or BI, enough to validate a claim yourself. Experience marketing AI capabilities without hype. Analyst-relations experience. Agency-side or enterprise-brand background. Vertical depth in pharma and healthcare, financial services, retail and eCommerce, or gaming.
Not a fit if:
your product marketing has been mostly launch logistics and content calendars; you need a fully staffed team and a finished brand system to be effective; you are uncomfortable being told in a deal review that your messaging did not work.
How we measure success
Win rate in competitive deals against our top 3 named competitors, baseline set in month 1.
Stage-to-stage conversion on open opportunities, particularly discovery to demo to proposal.
Time-to-first-deal for new reps.
Field adoption of enablement assets — measured, not assumed.
Win/loss program running on cadence, with themes that visibly change product and GTM decisions.
Message consistency: a quarterly audit across web, deck, product UI and content.
What We Offer
Remote-first environment
Strong product/market fit: marketing data product for US-based enterprises
20 working days of PTO per year
US holidays and additional days off
Professional development reimbursement
Location: (Multiple States), Portugal
About Improvado
Improvado is a marketing data and AI analytics platform for enterprise brands and agencies. We connect 500+ marketing and sales data sources, normalize them through a governed data model, and put an AI agent on top so marketing teams can ask questions of their own data without going through BI or IT.
What we sell:
extraction and 500+ connectors; data transformation (SQL and dbt-compatible); Marketing Data Governance — taxonomy, naming, data-quality rules; warehouse and storage; dashboards; AI agent and MCP access to live marketing data; DECS, data engineering as a service on a 2 to 4 week SLA.
Who buys it:
Economic buyers:
CMO, VP Marketing, VP Demand Gen, agency COO and ops leadership
Technical evaluators:
VP or Director of Marketing Analytics, marketing analysts, data engineering, sometimes IT and security
Segments:
enterprise brands, mid-market, agencies
Verticals:
pharma and healthcare, financial services, retail and eCommerce, gaming, agencies
Why this role, now
Our messaging is not aligned.
Positioning, web, sales pitch, product and content each carry a different version of what Improvado is. The market categorizes us as "marketing ETL" while we position as an AI marketing analytics platform. That gap costs us deal quality and price.
The category is crowded and moving fast.
Battlecards exist but decay, and nobody owns keeping them true.
Attribution, incrementality and causal measurement is where deals are won and lost
— and it is the hardest thing to argue credibly without hand-waving.
Analyst firms are a silent blocker.
When an enterprise buyer asks Gartner or Forrester about Improvado, there is no briefed narrative waiting for them.
You would not start from a blank page. We already have a positioning registry, roughly 11 documented buyer personas, a pain-point and value-prop library, competitor intel reports and about 10 battlecards. They are inconsistent and under-used. Your first job is to make one version true and make people use it.
What you'll own
Positioning and messaging.
Core positioning, category framing and message hierarchy across ICPs and personas. ICP and persona documentation that is used, not filed. The messaging layer of new product and feature launches, including the internal rollout that makes the field able to sell it.
Competitive intelligence and win/loss.
A structured win/loss interview program with quarterly readouts. Living battlecards. Monitoring competitor positioning, pricing and product moves, and driving our counter-positioning.
Sales enablement.
The core pitch narrative, demo storyline and objection-handling framework. The messaging components of new-rep onboarding. A standing weekly cadence with Sales leadership — not quarterly check-ins. Direct support on competitive and enterprise deals: RFPs, security and technical evaluations, displacement plays.
Market and analyst relations.
The Improvado narrative for Gartner, Forrester and category influencers, so that a buyer's analyst call becomes an accelerator rather than a blocker. Feeding structured market and buyer insight back into product prioritization.
What we're looking for
4 to 8 years in product marketing, or an equivalent blend of product marketing with marketing analytics, marketing or data ops, sales engineering, analytics consulting, or product management on a data product.
Category fluency in marketing data and measurement: attribution models, incrementality testing, MMM, data governance and taxonomy, warehouses and ETL/ELT — including where each is honestly weak.
B2B SaaS sold to marketing or data buyers. Marketing analytics, martech, measurement, CDP, BI and data-infrastructure vendors are the reference profile.
Proof you have shipped, not just documented: positioning that changed the website and the pitch, battlecards reps actually opened, a win/loss program that survived past its second quarter.
Writing that survives contact with a skeptical technical buyer — claim and evidence, not adjective stacking.
Comfort operating close to Sales: weekly cadence, deal reviews, live calls, direct feedback.
Nice to have:
hands-on SQL, dbt or BI, enough to validate a claim yourself. Experience marketing AI capabilities without hype. Analyst-relations experience. Agency-side or enterprise-brand background. Vertical depth in pharma and healthcare, financial services, retail and eCommerce, or gaming.
Not a fit if:
your product marketing has been mostly launch logistics and content calendars; you need a fully staffed team and a finished brand system to be effective; you are uncomfortable being told in a deal review that your messaging did not work.
How we measure success
Win rate in competitive deals against our top 3 named competitors, baseline set in month 1.
Stage-to-stage conversion on open opportunities, particularly discovery to demo to proposal.
Time-to-first-deal for new reps.
Field adoption of enablement assets — measured, not assumed.
Win/loss program running on cadence, with themes that visibly change product and GTM decisions.
Message consistency: a quarterly audit across web, deck, product UI and content.
What We Offer
Remote-first environment
Strong product/market fit: marketing data product for US-based enterprises
20 working days of PTO per year
US holidays and additional days off
Professional development reimbursement
Location: (Multiple States), Netherlands
About Improvado
Improvado is a marketing data and AI analytics platform for enterprise brands and agencies. We connect 500+ marketing and sales data sources, normalize them through a governed data model, and put an AI agent on top so marketing teams can ask questions of their own data without going through BI or IT.
What we sell:
extraction and 500+ connectors; data transformation (SQL and dbt-compatible); Marketing Data Governance — taxonomy, naming, data-quality rules; warehouse and storage; dashboards; AI agent and MCP access to live marketing data; DECS, data engineering as a service on a 2 to 4 week SLA.
Who buys it:
Economic buyers:
CMO, VP Marketing, VP Demand Gen, agency COO and ops leadership
Technical evaluators:
VP or Director of Marketing Analytics, marketing analysts, data engineering, sometimes IT and security
Segments:
enterprise brands, mid-market, agencies
Verticals:
pharma and healthcare, financial services, retail and eCommerce, gaming, agencies
Why this role, now
Our messaging is not aligned.
Positioning, web, sales pitch, product and content each carry a different version of what Improvado is. The market categorizes us as "marketing ETL" while we position as an AI marketing analytics platform. That gap costs us deal quality and price.
The category is crowded and moving fast.
Battlecards exist but decay, and nobody owns keeping them true.
Attribution, incrementality and causal measurement is where deals are won and lost
— and it is the hardest thing to argue credibly without hand-waving.
Analyst firms are a silent blocker.
When an enterprise buyer asks Gartner or Forrester about Improvado, there is no briefed narrative waiting for them.
You would not start from a blank page. We already have a positioning registry, roughly 11 documented buyer personas, a pain-point and value-prop library, competitor intel reports and about 10 battlecards. They are inconsistent and under-used. Your first job is to make one version true and make people use it.
What you'll own
Positioning and messaging.
Core positioning, category framing and message hierarchy across ICPs and personas. ICP and persona documentation that is used, not filed. The messaging layer of new product and feature launches, including the internal rollout that makes the field able to sell it.
Competitive intelligence and win/loss.
A structured win/loss interview program with quarterly readouts. Living battlecards. Monitoring competitor positioning, pricing and product moves, and driving our counter-positioning.
Sales enablement.
The core pitch narrative, demo storyline and objection-handling framework. The messaging components of new-rep onboarding. A standing weekly cadence with Sales leadership — not quarterly check-ins. Direct support on competitive and enterprise deals: RFPs, security and technical evaluations, displacement plays.
Market and analyst relations.
The Improvado narrative for Gartner, Forrester and category influencers, so that a buyer's analyst call becomes an accelerator rather than a blocker. Feeding structured market and buyer insight back into product prioritization.
What we're looking for
4 to 8 years in product marketing, or an equivalent blend of product marketing with marketing analytics, marketing or data ops, sales engineering, analytics consulting, or product management on a data product.
Category fluency in marketing data and measurement: attribution models, incrementality testing, MMM, data governance and taxonomy, warehouses and ETL/ELT — including where each is honestly weak.
B2B SaaS sold to marketing or data buyers. Marketing analytics, martech, measurement, CDP, BI and data-infrastructure vendors are the reference profile.
Proof you have shipped, not just documented: positioning that changed the website and the pitch, battlecards reps actually opened, a win/loss program that survived past its second quarter.
Writing that survives contact with a skeptical technical buyer — claim and evidence, not adjective stacking.
Comfort operating close to Sales: weekly cadence, deal reviews, live calls, direct feedback.
Nice to have:
hands-on SQL, dbt or BI, enough to validate a claim yourself. Experience marketing AI capabilities without hype. Analyst-relations experience. Agency-side or enterprise-brand background. Vertical depth in pharma and healthcare, financial services, retail and eCommerce, or gaming.
Not a fit if:
your product marketing has been mostly launch logistics and content calendars; you need a fully staffed team and a finished brand system to be effective; you are uncomfortable being told in a deal review that your messaging did not work.
How we measure success
Win rate in competitive deals against our top 3 named competitors, baseline set in month 1.
Stage-to-stage conversion on open opportunities, particularly discovery to demo to proposal.
Time-to-first-deal for new reps.
Field adoption of enablement assets — measured, not assumed.
Win/loss program running on cadence, with themes that visibly change product and GTM decisions.
Message consistency: a quarterly audit across web, deck, product UI and content.
What We Offer
Remote-first environment
Strong product/market fit: marketing data product for US-based enterprises
20 working days of PTO per year
US holidays and additional days off
Professional development reimbursement
Location: Remote
A Software Developer (Market Setup) takes a trading venue from a signed agreement to the first live trade on our platform, then makes the next venue happen sooner.
What You Own: one venue, stage by stage:
Scoping. Read the venue's specifications; list what the platform has and what is missing; estimate the setup.Scoping.
Connectivity. Design it with infra: colocation or proxy, lines, addresses, multicast groups, firewall rules, failover.
Protocol adaptation. Adapt our market data and order entry connectors to the venue's binary protocol: SBE, FAST, ITCH and OUCH, Eurex ETI and EOBI, LSE native, or the custom binary protocol a venue publishes for itself; sessions, recovery, throttles, reject handling.
Product and risk parameters feed. Pull the venue's raw product definitions and risk parameters, margin rates, price limits, lot and tick tables, position limits, in whatever form they are published, and deliver them complete to the team that normalizes them; you are their source on what the venue's fields mean.
Historical data. Convert the venue's archives and captured feeds into our format at volume; validate against live captures.
Latency tuning. Measure the path with hardware timestamps against the venue's figures and the strategies' budget; tune host placement, NIC and kernel bypass settings, pinning, the connector's hot path, gateway choice; record the baseline for ops.
Certification. Pass the venue's conformance tests and ours: replay, soak, order-flow scenarios, failover.
Operations preparation. Write the operating instructions for the desk and ops: sessions and timings, limits, start and stop, failure modes and what to do in each, who to call at the venue. Walk the desk through the first day before it happens.
Go-live. First live trade, hypercare, handover.
What This Role Is Not:
Not the core engine: the engine developers in the same team own it; you adapt and assemble.
Not configuration: a venue needs code, in C++ and Python; an LLM writes much of it, you specify, review and test all of it.
Not normalization: another team maps the venue's products and risk parameters onto our model; you deliver the raw feed they map from.
Not 24/7 operations: the desk and ops run the venue after handover; you write what they run.
Not strategy work: researchers decide what and how to trade; you make the venue tradable.
What We Look For In You:
Solid understanding of data structures, algorithms, and object-oriented programming in C++
Understanding of Linux system internals
Decent level of written and spoken English to work in an international environment
Performs well in a remote/hybrid team with variable, project-based responsibilities
Nice-to-have:
In-depth knowledge and expertise with low latency/real-time development with sub-microsecond latency.
LockFree containers and thinking pattern
C programming knowledge (written drivers for Linux system, worked with the core etc.)
Why Should You Join Our Team?
Full focus on results with no bureaucracy
Great challenges with fast feedback loops
A welcoming group of highly qualified international professionals
Cutting-edge hardware and technology
Work remotely from anywhere in the world
Access any of our global offices anytime
Flexible schedule
40 paid days off
Competitive salary
Location: US (EST)
Workplace: Remote
ABOUT MORPHO
Morpho is a leading Decentralized Finance (DeFi) lending protocol backed by a16z crypto, Paradigm, Ribbit Capital, Apollo, Vaneck, Coinbase Ventures, Variant and 50 others to build an open credit network giving anyone, anywhere, access to the best possible terms. Morpho is experiencing exponential adoption, with over billion in deposits on the network and used by institutional clients including Bitwise, Galaxy, and Anchorage Digital and the largest crypto exchanges, such as Coinbase, Binance, and Kraken. Now, Morpho is scaling its team of contributors to establish itself as the open credit network, not just of DeFi, but of the world.
WHY MORPHO EXISTS
Everyone has the potential to build something great for the world. But fulfilling that ambition almost always requires more: people willing to trust you with their capital. Yet access to capital still depends on where you live, who you know, and which institutions are willing to trust you. Even when capital is available, it sits fragmented across disconnected networks and hidden behind intermediaries. The result is a system that fails most of the people it should serve. Borrowers overpay. Lenders earn less than they should. Many are shut out entirely, not because they are unworthy of credit, but because today's infrastructure was never built to connect them. Morpho exists to solve this. Full article here https://morpho.org/blog/why-morpho-exists/.
LOCATION
Hybrid, New York or US Remote (ET timezone).
ROLE
Morpho's story is still told mostly inside crypto. This role owns the communications function end to end and makes Morpho a recognised voice across fintech, traditional finance, investors, and financial media. It is a senior individual contributor role, not a people-management role: you set the direction and execute it yourself, using existing colleagues, agencies, and AI as leverage.
RESPONSIBILITIES
- Own Morpho's communications strategy, priorities, narratives, and standards across channels, so every announcement ladders up to business objectives rather than reacting to the news cycle.
- Build Morpho's recognition beyond crypto through thought leadership, strategic writing, and media relationships across fintech, traditional finance, and the financial press.
- Shape communications with partners, financial institutions, and investors to advance GTM priorities and strengthen strategic relationships.
- Lead competitive positioning and communications around public criticism, regulatory and policy issues, and reputational crises, working closely with leadership and legal.
- Decide what Morpho says, to whom, and when: read the room, anticipate how messages will land, and advise the CEO and leadership on sensitive calls.
- Deliver high-impact communications initiatives hands-on, using existing team capabilities, external agencies, and AI to multiply your output without a large team.
WHAT SUCCESS LOOKS LIKE
FIRST 30 DAYS
You understand Morpho's business, priorities, competitive landscape, and audiences, and have working relationships with leadership, GTM, legal, policy, and marketing. You have assessed current communications, named the biggest narrative gaps and reputational risks, and set initial priorities.
FIRST 3 MONTHS
A coherent communications strategy is in place with defined narratives, priority audiences, and an actionable plan. Proactive initiatives aimed at fintech, traditional finance, institutional, and investor audiences are live, internal stakeholders and agencies are aligned on consistent messaging, and the quality of strategic writing has visibly risen.
FIRST 6 MONTHS
Morpho has measurable visibility and coverage among financial audiences beyond crypto. The CEO and marketing leadership seek you out on complex or sensitive calls, you lead crisis and reputational situations with minimal oversight, and competitive, regulatory, investor, and partner communications are established capabilities.
MUST HAVE SKILLS & EXPERIENCE
- 7+ years experience in communications and/or a clear track record owning a communications function (strategy, PR, executive, investor, and crisis communications) at a scaled fintech, financial services company, or high-growth technology company
- Exceptional writer and storyteller who turns complex ideas into clear, persuasive narratives tailored to different audiences
- Regulatory and crisis communications experience: navigating sensitive regulatory issues, public criticism, or reputational risk
- Strong business and financial acumen, able to understand complex business models and translate them into effective communications
- Understands what makes a story newsworthy and how to build credibility with audiences outside your existing circles
- Skilled at using AI to multiply personal capacity and execution speed without compromising judgment or quality
- Strong ownership and autonomy: identifies opportunities and risks and acts on them without being told
- Comfort operating in fast-changing, ambiguous contexts across time zones and shifting priorities
- Clear and crisp async communication
- Low ego: collaborative, open to feedback, and willing to roll up your sleeves regardless of seniority
PERKS & BENEFITS
We design benefits around deep work and growth, so you can do the best work of your career. Expect fair, top-tier compensation, real flexibility, time together in Paris, great health coverage, and support to keep learning.
EQUAL OPPORTUNITY
We welcome applicants from all backgrounds and hire based on talent, potential, and values alignment.
Location: Remote, Canada; Remote, United States
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
As a Staff Product Manager on the Tenant Scale area within Infrastructure Platforms, you’ll set product direction for how GitLab supports large, complex customers as they grow across departments, projects, and regions. This role focuses on the product choices needed to make tenant data more portable, scalable, and ready for a unified deployment model across GitLab.com, Dedicated, and, over time, Self-Managed. You’ll work on problems that sit at the intersection of product strategy, infrastructure, and customer needs, including how we build a platform to horizontally scale our SaaS architecture, how to enable tenant movement between environments, how isolation and regional requirements are handled, and what needs to be in place to support a more cellular architecture.
At the Staff level, your scope extends beyond a single group. Your direction will inform the broader Infrastructure Platforms direction, you’ll make the investment case for unified deployment capabilities, and you’ll be a recognized authority, inside and outside GitLab, on multi-tenant and cellular SaaS architecture. In your first year, you’ll partner closely with engineering and product peers to define requirements, drive alignment, and move this work from concept into a deployment model teams can build on, while coaching fellow product managers as they pick up work from the shared pool.
What you’ll do
Drive
product strategy and direction for tenant scale and unified deployment capabilities across GitLab.com, Dedicated, and future deployment models, informing the broader Infrastructure Platforms direction and moving this work from concept into a deployment model teams can build on in your first year.
Set
quarterly and annual plans for tenant portability and platform unification, breaking large epics into issues and minimal valuable changes (MVCs) and practicing iteration across multiple groups.
Define
requirements for our unified deployment platform, including the capabilities needed before tenants can be hosted in a unified deployment unit.
Partner
closely with engineering counterparts and highly technical teams to turn infrastructure constraints and platform needs into clear product direction.
Collaborate
with product peers across the platforms organization, including teams working on GitLab.com and adjacent infrastructure areas, and manage with influence to align work that spans more than one group.
Engage
with internal and external customers to understand needs related to isolation, regional deployment, compliance, and operational readiness, using qualitative interviews to find patterns and sharpen problem statements.
Build
business cases for investment in tenant scale and unified deployment, including build, buy, and partner options, the cost of isolation, regionality, and compliance, and the expected benefits.
Facilitate
tradeoff discussions around scalability, tenant encapsulation, deployment consistency, and platform unification, and escalate cleanly to the right level of leadership when decisions or progress are blocked.
Translate
complex technical concepts into product plans, priorities, and documentation that align distributed teams on delivery milestones for tenant portability and platform unification, using error budgets and other performance indicators to inform direction.
Represent
GitLab as a trusted voice on cellular architecture and tenant scale in customer calls, events, and other external forums.
Coach
fellow product managers on direction updates, customer validation, and GitLab’s architecture and tech stack, and support a collaborative team model where product managers share ownership across a common pool of work and step into the areas where they can have the most impact.
What you’ll bring
Experience
managing product work in technical domains such as infrastructure, scalability, platform architecture, software delivery, or cloud services, with results delivered across a range of product areas rather than a single one.
Ability
to work effectively with deeply technical engineering teams and build credibility in discussions about system design, deployment models, and platform constraints.
Knowledge
of how SaaS or platform-based systems scale, including concepts such as multitenancy, horizontal scalability, autoscaling, workload isolation, and production readiness, and the ability to build a deep understanding of GitLab’s architecture and tech stack and coach others on it.
Comfort
working with customers or internal stakeholders on complex requirements, including operational, compliance, or regional deployment needs.
Skill
in turning ambiguous technical problems into clear product strategy, quarterly and annual plans, priorities, and actionable work.
Expertise
in qualitative customer interviewing and product validation, with the ability to teach those techniques to others.
Experience
building business cases, including weighing build, buy, and partner options and forecasting benefits against the competitive landscape.
Experience
collaborating across product, engineering, user experience, and other cross-functional partners in a distributed environment, using iteration and influence to raise the performance of peers beyond your own group.
Strength
in clear written and verbal communication, especially when explaining complex infrastructure topics to different audiences, with excellent presentation skills at every level of the company.
Recognition
as a thought leader in a relevant domain, internally and externally, for example through speaking, writing, or representing your company at customer events and conferences.
Openness
to candidates who bring transferable experience from engineering, technical support, or adjacent product roles relevant to large-scale platforms.
About the team
The team sits within Infrastructure Platforms and works on foundational platform capabilities. It partners closely with engineering, adjacent product managers, and internal customers across regions, with a strong emphasis on GitLab’s asynchronous working style and long-term platform thinking. Product managers on the team share ownership of a common pool of work; at the Staff level, you’ll help guide how that work is prioritized and mentor teammates as they take it on.
The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our
benefits
and
equity
. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
United States Salary Range
$168,000
—
$285,600 USD
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
УдалённоseniorUnited States
УдалённоRemote, Canada; Remote, United States; The base salary range for this role’s listed level is currently for residents of the United States only
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
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УдалённоseniorUnited States; You can manage an open queue, triage by impact, and keep things moving asynchronously across time zones
seniorLeeds, England, United Kingdom; London, England, United Kingdom
Constanta, Romania
Зарплата не указана
(Multiple States), United Kingdom
(Multiple States), Germany
(Multiple States), France
(Multiple States), Ireland
(Multiple States), Spain
(Multiple States), Portugal
(Multiple States), Netherlands
УдалённоГеография найма не уточнена
УдалённоheadHybrid, New York or US Remote (ET timezone); Comfort operating in fast-changing, ambiguous contexts across time zones and shifting priorities; We welcome applicants from all backgrounds and hire based on talent, potential, and values alignment; US (EST)
УдалённоRemote, Canada; Remote, United States; The base salary range for this role’s listed level is currently for residents of the United States only
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