About PFM
Prop Firm Match Global FZCO is a platform for discovering, comparing, and selecting top proprietary trading firms. The team is fully remote and values ownership, clear communication, and practical impact.
About the department
Customer Experience team supports traders with issues, questions about firms, promotions, loyalty rewards, and payouts via Intercom, Discord, and email, ensuring fast and quality responses.
About the role
Deliver timely, accurate, and empathetic support enabling traders to confidently use Prop Firm Match while maintaining trust with customers and partner firms.
Performance objectives
Objective 1 - Deliver exceptional customer experience:
— Respond to customer inquiries across Intercom tickets, Discord, and email.
— Review and resolve customer issues end to end.
— Tailor tone and approach to each customer's situation without sacrificing accuracy.
Objective 2 - Maintain operational excellence:
— Prioritize incoming tickets and follow established workflows.
— Document cases and keep customer records up to date.
— Escalate issues to the right team when outside scope.
Objective 3 - Ensure information accuracy:
— Verify offers, promo codes, and loyalty program submissions before responding.
— Stay current on firm rules, payout information, and policies.
— Keep FAQs and internal documentation accurate and current.
Objective 4 - Support continuous improvement:
— Report bugs and flag recurring issues to Product and Development.
— Suggest workflow improvements.
— Contribute to knowledge base updates and AI training data.
What we look for
Must have:
— Minimum 2 years of customer support or client-facing experience, ideally remote and high-volume.
— Strong written communication, clear and empathetic to non-technical customers.
— Hands-on experience with Intercom or similar helpdesk/ticketing platform.
— High attention to detail verifying specifics before responding.
— Strong time management to meet response and handling time targets without sacrificing quality.
— Comfortable investigating and troubleshooting independently before escalating.
— Professional, accountable, collaborative, works well across teams without heavy oversight.
— Available to work CET-aligned hours in a fully remote, async-first environment.
Nice to have:
— Familiarity with proprietary trading firms or prop trading industry.
— Experience using AI-assisted support tools (e.g., Intercom Fin AI).
— Experience managing or responding to public reviews (e.g., Trustpilot).
— Background in fintech, SaaS, or fast-paced digital consumer platforms.
Compensation
Up to $800 - $1,300 USD per month gross.
Location & work setup
Remote worldwide with strong overlap with CET hours.
Full-time employment.
Hiring stages
— Application screening
— Video intro + role fit questionnaire (async)
— Discovery HR interview
— Real-world task based on PFM support scenarios
— Professional interview with Head of Customer Experience
— Peer & values conversation
— Informal conversation to align expectations
— Formal written offer
— Reference check before formal offer
Additional notes
Candidates not meeting every qualification but confident in excelling are encouraged to apply.
Equal opportunity employer welcoming diverse backgrounds.
Familiarity with prop trading industry and PFM mission is valued.
Candidates with experience in related areas like trading operations, customer success, compliance, support, partnerships are invited to join Talent Pool for future roles.
Role Purpose
The Head of Partnerships is responsible for the strategic leadership, direction, and management of Bravo Networks' partnership portfolio. The role ensures the development, optimisation, and performance of key partner relationships, delivering sustainable value to the network, its members, and wider stakeholders. Operating as a senior representative of Bravo Networks, the Head of Partnerships will lead the commercial and strategic engagement with insurer and service provider partners, ensuring contractual commitments are delivered, opportunities for growth are maximised, and relationships are managed effectively at all levels. The role combines strategic leadership, commercial management, data-driven insight, and stakeholder engagement to support the achievement of Bravo's business objectives.
Key Responsibilities
Develop and execute the partnerships strategy in line with Bravo Networks' overall business objectives.
Identify opportunities to enhance partner performance, strengthen commercial relationships, and drive mutual growth.
Represent Bravo Networks at a senior level with insurers, service providers, and strategic partners.
Act as a trusted advisor and relationship lead across the partnership portfolio.
Relationship Management
Lead and maintain senior-level relationships across all partner accounts.
Establish regular governance and engagement frameworks to ensure effective communication and collaboration.
Manage complex stakeholder relationships, balancing the needs of partners, members, and the wider Bravo business.
Resolve commercial or operational challenges through effective negotiation and stakeholder management.
Commercial and Contract Management
Lead the development, negotiation, and management of partnership agreements and commercial frameworks.
Ensure all contractual obligations, service commitments, and performance measures are clearly defined and achieved.
Work closely with Bravo and insurer market teams to maximise the effectiveness and value of partnership arrangements.
Identify opportunities for enhanced commercial return and strategic value creation.
Performance and Data Insight
Oversee the collection, analysis, and interpretation of partnership performance data.
Produce meaningful commercial insights and recommendations to support strategic decision making.
Monitor partner performance against agreed objectives, contractual commitments, and key performance indicators.
Utilise market intelligence and performance data to identify trends, risks, and opportunities.
Collaboration and Stakeholder Engagement
Work collaboratively with the wider Bravo leadership team, insurer market teams, operations, finance, and other key stakeholders.
Good collaboration required across the Distribution and Services Team
Ensure alignment between partnership objectives and wider business priorities.
Support business development initiatives and market-facing activities where partnership engagement is required.
Promote a culture of collaboration, transparency, and continuous improvement.
Governance and Risk Management
Ensure robust governance processes are in place across the partnership portfolio.
Monitor compliance with contractual, regulatory, and company requirements.
Identify and manage commercial, operational, and reputational risks relating to partnership arrangements.
Maintain accurate reporting and oversight of partnership activity and outcomes.
Key Accountabilities
Delivery of the Bravo Networks partnership strategy.
Management and performance of partner relationships and commercial agreements.
Achievement of partnership revenue, growth, and value targets.
Delivery of contractual commitments and service standards.
Production of meaningful data analysis, reporting, and performance insights.
Effective stakeholder engagement across internal and external audiences.
Identification and delivery of strategic partnership opportunities.
Knowledge, Skills and Experience
Essential
Significant experience in partnership, insurer, supplier, or relationship management within insurance or financial services.
Strong commercial and negotiation skills.
Experience managing senior stakeholder relationships.
Proven ability to analyse and interpret complex data and performance information.
Experience developing and managing contractual and commercial frameworks.
Strong communication, presentation, and influencing skills.
Ability to operate strategically while maintaining operational oversight.
Ability to travel for Partnership meetings and events.
Mainly London.
Desirable
Existing knowledge of insurance distribution, broker networks, or affinity arrangements.
Experience leading strategic partnership programmes.
Understanding of regulatory and governance requirements within financial services.
Leadership Behaviours
Builds trusted and credible relationships.
Thinks strategically and acts commercially.
Delivers results through collaboration and influence.
Uses insight and data to drive decision making.
Challenges constructively and seeks continuous improvement.
Demonstrates integrity, accountability, and professionalism.
Represents Bravo Networks positively and effectively both internally and externally.
Fastly is seeking a Threat Detection Analyst for the APAC region who is Japanese speaking. The role is part of the Fastly Customer Security Operations Center (CSOC) team, focusing on operational support of Fastly’s security products and services, particularly integrating and supporting agent software installed on customer systems. The position involves monitoring and analyzing customer activity with emphasis on security functions such as identifying account-takeover, Bot Attacks, and WAF administration, focusing on application layer security and web technologies. The role requires working Friday to Tuesday, 0000 - 0800 UTC (9am - 6pm AEST).
Responsibilities include:
— Ensuring security for customers and providing outstanding responses to security issues.
— Providing deep application-security expertise on escalated cases from customers and automated systems.
— Conducting continuous improvement and research to enhance customer security products and operations.
— Contributing to processes and policies to scale the organization.
— Creating and reviewing security service reports for customers.
— Creating and managing security content for customer environments.
Requirements:
— Prior experience working in a SOC environment.
— Experience with SaaS/Cloud or hybrid cloud deployments; Apache, NGINX, IIS or other web server platforms and associated application server technologies and frameworks.
— Scripting skills in Python, Java, Go, Rust, PHP, Unix/Linux Shell, C#, or other common web languages.
— Strong information security background with practical skills in application security.
— Experience in IT or security technical support, operations, or research roles.
— Unix/Linux or Windows system administration skills.
— Ability to work with limited supervision and mentor others on security knowledge.
— Fluent spoken and written English, adaptable to different audiences.
— Experience troubleshooting software products.
— Focus on delivering exceptional customer experiences.
Work hours require availability during core business hours. The position is remote based with potential to become hybrid as Fastly expands in the region. Travel to the US and internationally may be required.
Benefits include a comprehensive package starting from day one, with variations depending on country. Fastly emphasizes a positive work environment, diversity, inclusion, and support for employees' passions and causes.
Applications must be submitted through Fastly's official careers site. Fastly is an equal opportunity employer committed to a safe and welcoming work environment free of discrimination and harassment. Reasonable accommodations are available for applicants with disabilities.
HighLevel is an AI-powered business operating system providing infrastructure for agencies, entrepreneurs, and small and medium-sized businesses across more than 150 countries.
Задачи:
— Architect and ship multi-tenant, planet-scale commerce services covering checkout, subscriptions, payment orchestration, invoicing, and tax.
— Own domain models, protobuf and ConnectRPC API conventions, schema lifecycle, compatibility policies, and contract governance.
— Design resilient payment and distributed-system workflows using idempotency, retries, circuit breakers, outbox and Saga patterns, reconciliation, and graceful degradation.
— Establish auditability, observability, SLOs, incident response, disaster recovery, multi-region failover, and production excellence practices.
— Set platform standards for Kubernetes/GKE, Pub/Sub, Redis, Firestore, MongoDB, ClickHouse, CI/CD, security, compliance, and FinOps.
— Lead technical strategy through design reviews, postmortems, mentoring, hiring, interview standards, and cross-functional roadmap development.
Требования:
— 10+ years building and operating backend systems, including at least 5+ years with Go and 2–3+ years at Staff, Principal, or Tech Lead level.
— Deep expertise in protobuf, ConnectRPC/gRPC, API lifecycle management, versioning, compatibility, contract testing, and Buf.
— Strong distributed-systems knowledge, including idempotency, deduplication, ordering, backpressure, concurrency control, and event-driven architecture.
— Experience with GCP Pub/Sub, Redis, MongoDB, Firestore, ClickHouse, Kubernetes/GKE, autoscaling, multi-region topologies, and canary or blue-green deployments.
— Background in reliability engineering, testing, incident management, disaster recovery, security, PCI fundamentals, data governance, and technical documentation.
— Ability to collaborate across backend and frontend boundaries, including familiarity with Vue.js and TanStack Query.
Плюсом будет:
— Experience integrating payment service providers and local payment rails such as UPI, wallets, BNPL, cards, and 3DS2.
— Experience with active-active or multi-region systems, chaos engineering, traffic management, and OpenTelemetry at organizational scale.
— FinOps experience covering cost baselines, quotas, budget alarms, and workload right-sizing.
— Familiarity with PCI DSS, SOC 2, ISO 27001, and privacy regulations.
Условия:
— Global, remote-first organization with more than 2,000 team members across 10+ countries.
— Autonomous environment focused on initiative, ownership, clarity, and execution.
— Individual contributor role with organization-level influence and no direct reports.
— Opportunity to shape engineering standards, architecture, reliability practices, and developer workflows across teams.
About KIRA
Our mission is to make money smart, reliable and within reach for everyone. In 2019, we built the first mobile-first insurance platform accessible online by millions in Southeast Asia. Today, we are expanding to help people in Asia with spending, saving, investing, exchanging, travelling, and more, aiming to build tools for financial self-reliance using AI.
The Role
KIRA is building an AI Finance Superapp for Southeast Asia covering payments, remittance, insurance, wealth, and trading. These products handle real money, requiring reliability, regulatory compliance, and integration with third-party financial rails.
The Technical Product Lead owns a product vertical end-to-end, from strategy and outcomes through technical design, delivery, and launch. AI is used where it genuinely improves outcomes, balanced with deterministic systems for reliability, auditability, and trust.
What You'll Own
— Own a product vertical end-to-end including strategy, metrics, roadmap, priorities, and delivery.
— Shape technical design with engineering across APIs, data flows, ledgering, reconciliation, failure handling, security, and scalability.
— Drive trade-offs across correctness, speed, cost, reliability, regulatory requirements, and user experience.
— Build regulatory requirements into the product including KYC, transaction monitoring, limits, privacy, and licensing.
— Apply AI with clear evaluation, safeguards, human oversight, and failure handling.
— Ship products managing external dependencies like regulatory approvals, financial rails, and third-party partners.
— Align Engineering, Design, Compliance, Operations, Treasury, and Finance around product decisions and launch requirements.
What We're Looking For
— 5+ years of product management experience owning complex technical products from strategy through production.
— Strong technical foundation in system architecture, APIs, databases, workflows, failure modes, and distributed systems.
— Experience working closely with engineers, able to review, challenge, and contribute to technical designs.
— Experience in payments, banking, remittance, insurance, trading, or other regulated, high-consequence product domains.
— Strong product judgment and ability to make difficult trade-offs under technical, regulatory, and operational constraints.
— Experience building with LLMs or AI products, including evaluation, reliability, and understanding when AI should not be used.
Nice to Have
— Engineering or highly technical product background.
— Experience building zero-to-one fintech or consumer products.
— Experience defining evaluation frameworks for ML or LLM-powered products.
Outcome
— Clear vertical strategy and legible roadmap.
— Ships fast and clears launch blockers.
— Money is correct and users are never misled about their funds.
— AI features are valuable, predictable, and trusted.
— Trade-offs are deliberate and defensible.
— Alignment across engineering, design, compliance, and operations with minimal friction.
Location
This is a remote role hiring globally, requiring effective collaboration across multiple countries and time zones.
Language
English is the main working language; strong English communication is required.
Interview Process
— Online assessment or practical task.
— Technical interview.
— CEO / final round.
The process aims to complete within 1 week from start for strong candidates.
Mirantis, an IREN company, is the Kubernetes-native AI infrastructure company, enabling organizations to build and operate scalable, secure, and sovereign infrastructure for modern AI, machine learning, and data-intensive applications. By combining open source innovation...
Efros Defence Operations - программный комплекс, объединяющий в себе функциональность нескольких продуктов компании.
Модуль Network Assurance включает сбор и ведение защищенной базы конфигураций сетевого оборудования, анализ на соответствие стандартам и лучшим практикам, визуализацию маршрутов трафика на карте сети, выявление известных уязвимостей по БДУ ФСТЭК, CVE, OVAL и др.
Модуль Firewall Assurance контролирует политику сетевого доступа на уровне правил межсетевых экранов, оптимизирует списки правил (ACL), выявляет аномалии и опасные конструкции.
Задачи:
— Взаимодействие с сетевыми инженерами для подготовки исследований и их утверждения;
— Разработка требований к создаваемому ПО, анализ технических заданий и обратной связи от заказчиков;
— Участие в формировании UX/UI для разрабатываемых функциональных возможностей;
— Формирование и ведение User Story от создания до реализации на основе требований;
— Сопровождение команды разработки и тестирования в процессе реализации User Story и на этапе ее закрытия;
— Участие в разработке документации продукта.
Требования:
— Высшее образование в области информационных технологий;
— Знание сетевых технологий на различных уровнях модели OSI;
— Опыт работы с сетевым оборудованием через CLI и другие интерфейсы управления;
— Понимание базовых принципов маршрутизации и фильтрации трафика;
— Умение описывать новые функциональные возможности программного продукта для разработчиков;
— Умение формулировать требования к ПО, знание их классификации;
— Стремление развиваться как специалист в предметной области;
— Активное участие в развитии продукта.
Будет плюсом:
— Понимание основ HTTP-запросов;
— Знание форматов обмена данными JSON, XML;
— Навыки работы с базами данных, знание базовых SQL и noSQL запросов;
— Навыки визуального моделирования в нотациях BPMN и UML;
— Понимание принципов микросервисной архитектуры;
— Навыки работы с ОС Linux, Docker и Kubernetes.
Условия:
— Официальное трудоустройство по ТК РФ в аккредитованную IT-компанию, белая заработная плата;
— ДМС после испытательного срока;
— Удаленная работа на территории РФ;
— Корпоративное обучение и сертификация, возможности профессионального развития и карьерного роста;
— Внутренние профессиональные сообщества и митапы для обмена опытом;
— Программа корпоративных скидок и привилегий (Best Benefits);
— Доступ к спортивной платформе FitStars;
— Совместные активности и мероприятия (вечера настольных игр, random coffee, книжный, шахматный клубы, беговой клуб в летний сезон) и другие well-being активности.
Задачи:
- Идентифицировать и привлекать новых корпоративных клиентов через исходящие продажи, рекомендации, нетворкинг, партнерства и другие каналы.
- Развивать и поддерживать сильный воронку продаж, регулярно достигать ежемесячных и годовых целей по продажам.
- Проводить поиск клиентов через холодные звонки, LinkedIn, email-кампании, нетворкинг и отраслевые мероприятия.
- Понимать бизнес клиентов, их финансовые потребности и требования к платежам.
- Представлять и продвигать продукты и услуги банка.
- Управлять полным циклом продаж от генерации лидов до закрытия сделок.
- Координировать процесс онбординга клиентов с командами Compliance, KYC/AML, Operations и Account Management.
- Поддерживать крепкие отношения с существующими клиентами, выявлять возможности для кросс-продаж и апсейлов.
- Развивать отношения с владельцами бизнеса, финансовыми директорами и другими старшими лицами, принимающими решения.
- Вести точную информацию о лидах, возможностях и активности в CRM.
- Отслеживать рыночные тренды, конкурентов и новые возможности в области финтеха, банковского дела и платежей.
- Представлять банк на конференциях, нетворкинг-мероприятиях и деловых встречах.
Требования:
- Опыт работы в B2B продажах, бизнес-развитии, банковском деле, финтехе или платежах не менее 2 лет.
- Подтвержденные достижения в выполнении планов продаж или доходов.
- Опыт работы с корпоративными клиентами, МСП или международным бизнесом.
- Глубокое понимание банковских услуг, платежей, финтеха или финансовых сервисов.
- Сильные коммерческие и аналитические навыки.
- Отличные навыки коммуникации на английском языке.
- Опыт работы с CRM системами.
Требования:
— техническое/математическое/экономическое образование
— знание Python, машинное обучение (sklearn, catboost/lightgbm/xgboost, statsmodels, numpy/pandas), визуализация и профилирование данных
— опыт работы с mlops (mlflow, dvc, git, docker), опыт организации пайплайнов обучения в виде модулей и пайплайнов в kedro/dvc/mlflow будет плюсом
— знание SQL, написание и оптимизация запросов
— опыт работы с oracle будет плюсом
— опыт работы с задачей математической оптимизации в маркетинге или operational research (SAS, Python MIP, PYOMO и аналоги) будет плюсом
Задачи:
— разработка ML-моделей для прогнозирования клиентского поведения (активация, отток, траты)
— разработка моделей персонализации категорий и размеров кэшбэка
— подготовка данных для обучения и применения моделей
— исследование новых источников данных и разработка признаков для повышения качества моделей
— проведение полного цикла обучения, валидации и внедрения моделей в промышленную эксплуатацию
— оценка качества моделей на исторических данных и в реальных пилотах
— проведение A/B тестов и анализ результатов внедрения моделей
— мониторинг качества моделей и организация процессов переобучения
Summary of Role: The Director, Case Management will lead the day-to-day operations of Orca Bio’s national case management function supporting TREGZI, our commercially available high-precision stem cell therapy. This individual will oversee a team of existing, high performing Cell Therapy Case Managers and be responsible for ensuring efficient, accurate, and empathetic case coordination across treatment centers. You will play a key role in refining Orca Bio’s post-launch customer service model and scaling the case management infrastructure. This role is a strong fit for someone who thrives in a launch-phase environment and is energized by the opportunity to shape how Orca Bio delivers exceptional customer service as it scales the safe, reliable delivery of TREGZI.
Travel Expected: up to 25%, primarily to Orca Bio office locations in the California Bay Area, or customer sites/conferences.
About Peec AI
Peec AI is the visibility platform for the age of AI search. The way people discover brands is being rewritten. ChatGPT, Claude, Google AI Mode and Copilot now sit between companies and their customers, and most brands have no idea what those models say about them. We built the platform marketing teams use to measure, understand and improve how they show up inside AI answers. We went from 0 to $15M ARR in 18 months. We're around 80 people, based in Berlin with a growing presence in New York, and we're moving fast enough that the people joining now are writing the playbook everyone after them will run. The core Peec AI product is how a brand sees itself inside AI search. Most of what it needs to become has not been built yet, and this PM will define and own it. We're looking for someone to decide what an entire product surface should be and then ship it.
What You'll Do
— Take new product areas from nothing to shipped, owning the problem end to end
— Define what a brand's presence inside AI search should look like, working directly with our founders and customers on a category that is still being written
— Go broad on the problem space before narrowing on solutions, and hold that discipline when everyone wants an answer immediately
— Partner with Data, Engineering and Design to build and launch AI-native features at scale
— Set the bar for how the product looks and feels, not just what it does
— Own the customer relationship for your product area. Discovery calls, onboardings, and see people actually use what you built
Who You Are
— 3+ building excellent software products, ideally at a startup or fast-moving company
— You have built new products rather than maintained and improved existing ones, and you can point to what you shipped
— Experience shipping AI-powered products and systems that operate at scale
— Genuine design judgement
— Technical enough to work as a peer with engineers and data scientists
— Experience in a product-led growth environment
— You operate with very little direction. You pick up an ambiguous area and come back with a direction
— Excited to be in our Berlin office five days a week
— We care more about what you have built than how long you have been building. If you have fewer than three years but the work speaks for itself, apply anyway.
Bonus Points
— A design background, or a portfolio of things you have designed yourself
— Previous founder experience
— Background in Computer Science or a technical field
— Previous experience building AI-driven or search-related products
What We Offer
— Exciting and challenging work with real impact and ownership at one of Europe's fastest-growing Series A startups
— Regular team events and off-sites
— Aggressive equity compensation package
— Paid Dinner & Uber home when working late
— The most beautiful office space and work environment in Berlin
Synthesia Roleplay Sessions is a training tool that lets people practice real conversations with AI avatars. Instead of just watching training videos, learners do interactive roleplay exercises, like practicing a sales pitch or handling a customer complaint with an AI coach. The AI gives instant feedback so people know what they did well and what to improve. Managers can use a dashboard to track which employees have completed their training, see how well they performed, and measure if the training actually improved their skills. The whole platform is built around learning by doing rather than just passive video watching.
For your ML engineer role, you'd be building the AI engine that makes the coaching work. That means creating the models that listen to what learners say during roleplay, score their performance, generate helpful feedback in real time, and decide how the AI avatar should respond next based on what the learner does. This is an applied ML position, not a research one. We expect you to have a good understanding of ML but on the other side to be a good product-focused software developer as you will be expected to work on different products.
Please bring with you:
— Ability to apply your machine learning knowledge to solve real product problems.
— At least seven (7) years of experience as a software engineer, with at least 2 years at senior level.
— Experience in a high-performing engineering team operating at scale, whether in a scale-up or established organisation recognised for strong engineering culture.
— Strong alignment with commercial success.
— Pragmatism and bias towards action.
— Comfort with fast iteration.
Why join us?
— We’re living the golden age of AI.
— Our culture is focused on building and empowering people to work fast.
— Serving 50,000+ customers including 50% of the Fortune 500.
— Proprietary AI technology built in-house by world-class AI researchers and engineers.
— Commitment to AI safety, ethics, and security.
The hiring process includes:
— Tech Recruiter Interview (30-40min) covering technical background and experience.
— Delivery and Impact Interview (60min) deep dive into past projects and impact.
— Technical Rounds including Work Scenario Round (75-90min) and System Design Technical Discussion (60min).
— Leadership Retrospective (60min) discussing collaboration, growth, and role expectations.
— Final debrief leading to offer or end of process.
Other important info:
— Preference for role based in-office or remote in UK, Germany, Switzerland or Ireland, with possible support for remote workers elsewhere in Europe.
— Salary starts at EUR/GBP/CHF 120,000 base plus RSUs.
— Full-time employment only, no contractors.
— 25 days of leave plus local holidays.
What you’ll do
Participate in the Master Class Program designed to pivot experienced professionals into Life Sciences Consulting.
Own key workstreams on customer-facing engagements early in the program to create high-impact business solutions.
Collaborate with team members at all levels of Veeva to accelerate consulting skills development.
Contribute to building effective business and operational improvement strategies powered by Veeva’s industry insights and technology.
Support initiatives focused on speeding drug development, launching treatments more effectively, and shaping optimal customer engagement.
Who you are
You are graduating with an advanced degree or have 3-5 years of industry experience.
You are excited to pivot your career into consulting for the Life Sciences industry.
You are eager to join a program with an anticipated start date of April 2027.
Requirements
Advanced degree or 3-5 years of industry experience in a relevant field.
Interest in transitioning into Life Sciences Consulting through the Master Class program.
Ability to contribute to customer-facing engagements and collaborate across teams.
Benefits & perks
Structured Master Class program designed to accelerate consulting skills development.
Exposure to industry-leading software, data, AI, and consulting expertise.
Team description
Veeva Business Consulting combines deep domain knowledge with innovative technology to help Life Sciences companies work more efficiently and connectedly.
The team focuses on speeding drug development, launching treatments, and shaping stakeholder engagement using Veeva’s industry insights and technology.
Location
France (Master Class program, anticipated start April 2027).
Banco Plata is a major fintech platform in Latin America operating under the Open Finance principle.
Languages required: Spanish (fluent), English (professional working proficiency).
Задачи:
— Обработка входящих запросов и тикетов клиентов.
— Ответы на вопросы клиентов и предоставление точной информации.
— Помощь клиентам в решении вопросов, связанных с онбордингом и использованием продукта.
— Эскалация сложных вопросов соответствующим внутренним командам.
— Отслеживание и сопровождение открытых запросов до их решения.
— Поддержание ясной коммуникации с клиентами на протяжении всего процесса.
— Ведение точной информации о клиентах и истории коммуникаций в HubSpot.
— Обновление статусов клиентов и тикетов.
— Отслеживание открытых проблем и обеспечение их решения.
— Сбор повторяющихся вопросов и проблем клиентов и передача их соответствующим командам.
— Помощь в улучшении внутренних процессов на основе обратной связи клиентов.
Требования:
— Опыт работы от 1 года в Customer Support, Customer Success, Onboarding, Account Management, Operations или аналогичной роли.
— Опыт работы с тикетами, запросами клиентов или очередями поддержки.
— Опыт работы с SaaS, fintech, платежами, банковскими или другими B2B технологическими продуктами будет плюсом.
— Хорошие письменные и устные коммуникативные навыки на английском и русском языках.
— Хорошие организационные навыки и внимание к деталям.
— Способность одновременно обрабатывать несколько запросов клиентов.
— Опыт работы с CRM или системами тикетов будет плюсом.
— Уверенность в работе в быстрорастущей стартап-среде.
— Уровень английского B2+ (письменно и устно).
Будет плюсом:
— Опыт в fintech, платежах, банковском деле, FX или кросс-граничных платежах.
— Понимание процессов KYB/KYC или онбординга.
— Опыт работы с международными клиентами.
— Опыт работы с HubSpot или аналогичными CRM/системами поддержки.
Условия:
— Работа в международной fintech компании, работающей в Африке, MENA и Азии.
— Получение практического опыта в fintech, платежах, онбординге и операциях с клиентами.
— Тесное взаимодействие с командами Product, Compliance и Operations.
— Возможность роста в роли Customer Success, Account Management или Operations по мере масштабирования компании.
ОБЗОР ПОЗИЦИИ
Мы развиваем международную платежную платформу и ищем Business Development Manager, который будет отвечать за развитие партнерской сети трейдеров и привлечение новых платежных провайдеров. Важно: нам нужен не классический cold-outbound BizDev, а человек с уже существующей network в payments — PSP, payment providers, traders, brokers и другими участниками рынка.
Задачи:
— Поиск и привлечение новых PSP, payment providers, acquirers, banks и других платежных партнеров;
— Построение и развитие долгосрочных отношений с платежными провайдерами;
— Поиск платежных решений под конкретные рынки и потребности клиентов;
— Проведение переговоров по коммерческим условиям, комиссиям, лимитам и settlement;
— Сбор и анализ предложений от платежных партнеров;
— Координация процесса от первого контакта до интеграции провайдера;
— Работа с существующей сетью платежных партнеров и развитие новых направлений;
— Постоянное отслеживание рынка и поиск новых payment methods и payment solutions;
— Взаимодействие с Product, Operations, Compliance и Integration командами.
Направление Traders (работа с traders, brokers, payment specialists):
— Поиск и развитие партнерств с traders;
— Выстраивание взаимовыгодной модели сотрудничества;
— Подключение новых payment channels через партнерскую сеть;
— Работа с объемами, условиями и коммерческой моделью;
— Развитие существующих партнеров и увеличение объемов.
Требования:
— Опыт работы в Payments / PSP / Fintech;
— Наличие собственной сети контактов среди PSP, payment providers, acquirers, brokers или traders;
— Хорошее понимание платежной инфраструктуры;
— Опыт проведения B2B-переговоров;
— Умение самостоятельно находить и подключать новых партнеров;
— Сильные networking и communication skills;
— Английский язык — рабочий уровень.
Будет плюсом:
— Опыт работы с CIS;
— Знание local payment methods;
— Опыт работы с iGaming / fintech;
— Наличие собственной партнерской сети и действующих коммерческих контактов;
— Опыт работы с processing volume и payment flows.
Условия:
— Фиксированный оклад + бонусы / комиссия за привлеченных партнеров и объемы;
— Полностью удаленный формат работы;
— Международный fintech-проект;
— Возможность самостоятельно развивать партнерскую сеть;
— Высокий потенциал дохода в зависимости от результатов.
We are seeking an elite, hands-on Senior Security Compliance Consultant (SOC 2 & GRC Specialist) to lead a critical, company-wide SOC 2 Type II audit readiness initiative. In this strategic engagement, you will perform comprehensive gap analyses, assess existing security controls, design robust compliance workflows, and drive cross-functional teams toward audit completion.
The ideal candidate brings a proven track record in GRC frameworks, control mapping, evidence automation, and policy development. Utilizing automated compliance platforms such as Sprinto, you will build repeatable compliance processes, validate technical controls, and ensure a seamless audit experience across the entire organization.
General Information (About the Client):
Our client is a fast-scaling, cloud-native technology platform committed to maintaining enterprise-grade trust, security, and data privacy. To support their rapid commercial growth and enterprise sales pipeline, they are establishing a formal, highly disciplined security governance model.
They operate a modern, cloud-first environment where compliance is treated not as a passive checklist, but as an active, automated operational advantage. By leveraging modern GRC platforms and fostering a security-conscious culture, they provide an empowering environment for compliance experts to drive real architectural and procedural improvements.
Tasks and Deliverables:
SOC 2 Readiness & Gap Analysis: Conduct a thorough assessment of existing technical and operational security controls, pinpointing compliance gaps and building an actionable remediation roadmap.
Control Design & Implementation: Author, refine, and operationalize security controls, policies, and procedures aligned with SOC 2 Trust Services Criteria (TSC) and PCI DSS standards.
Automated Evidence Collection: Lead evidence-gathering workflows using automated GRC tooling (Sprinto), ensuring all technical artifacts, access logs, and policy attestations are validated and audit-ready.
PCI DSS Guidance: Provide expert advisory on maintaining PCI DSS alignment alongside SOC 2, ensuring overlapping control requirements are mapped efficiently to reduce operational drag.
Cross-Functional Coordination: Collaborate with engineering, DevOps, HR, and IT teams to embed compliance workflows into daily operations without slowing down feature execution.
Auditor Interface & Readiness: Serve as the primary liaison during the audit preparation phase, coordinating directly with external auditors to present evidence, resolve findings, and ensure a successful audit cycle.
Required Experience:
SOC 2 Mastery: Proven track record of leading end-to-end SOC 2 readiness, gap remediation, and audit preparation initiatives for cloud-native or B2B SaaS companies.
GRC & PCI DSS Acumen: Deep familiarity with Governance, Risk, and Compliance (GRC) frameworks, risk assessment methodologies, and PCI DSS compliance requirements.
Tooling Proficiency (Sprinto): Direct, practical experience leveraging automated compliance and evidence-collection platforms, specifically Sprinto (or equivalent modern platforms like Vanta/Drata).
Policy & Control Mapping: Exceptional capability to author clear, enforceable security policies and translate abstract regulatory requirements into concrete engineering controls.
Cross-Functional Facilitation: Strong stakeholder management skills with a history of driving accountability across distributed engineering, product, and operations teams.
Задачи:
— Обработка входящих запросов и тикетов клиентов.
— Ответы на вопросы клиентов и предоставление точной информации.
— Помощь клиентам в решении вопросов, связанных с онбордингом и использованием продукта.
— Эскалация сложных вопросов соответствующим внутренним командам.
— Поддержание связи с клиентами до полного разрешения запросов.
— Ведение точной информации о клиентах и истории коммуникаций в HubSpot.
— Обновление статусов клиентов и тикетов.
— Отслеживание открытых вопросов и обеспечение их решения.
— Сбор повторяющихся вопросов и проблем клиентов для передачи соответствующим командам.
— Помощь в улучшении внутренних процессов на основе обратной связи клиентов.
Требования:
— Опыт работы от 1 года в Customer Support, Customer Success, Onboarding, Account Management, Operations или аналогичной роли.
— Опыт работы с тикетами, запросами клиентов или очередями поддержки.
— Опыт работы с SaaS, fintech, платежами, банковскими или другими B2B технологическими продуктами будет плюсом.
— Хорошие письменные и устные коммуникативные навыки на английском и русском языках.
— Хорошие организационные навыки и внимание к деталям.
— Способность одновременно обрабатывать несколько запросов клиентов.
— Опыт работы с CRM или системами тикетов будет плюсом.
— Уровень английского B2+ (письменно и устно).
Желательно:
— Опыт в fintech, платежах, банковском деле, FX или кросс-граничных платежах.
— Понимание процессов KYB/KYC или онбординга.
— Опыт работы с международными клиентами.
— Опыт работы с HubSpot или аналогичными CRM/системами поддержки.
Условия:
— Работа в международной fintech компании, работающей в Африке, MENA и Азии.
— Получение практического опыта в fintech, платежах, онбординге и операциях с клиентами.
— Тесное взаимодействие с командами Product, Compliance и Operations.
— Возможность роста в роли Customer Success, Account Management или Operations по мере масштабирования компании.
Удалённоjunior
80 000 – 130 000 ₽
УдалённоheadLondon
Зарплата не указана
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