Location: Home Based - Americas; Home based - EMEA
The role of a Telecommunications Field Engineer at Canonical
The telco industry is moving to software-defined services. This transformation is driven by open source software, cloud computing and the move to VNF / CNF approaches. Canonical Ubuntu is a key platform for telco innovation, and we are growing our team of specialists who work in the industry to accelerate the change.
Canonical enables operators and communications service providers to embrace this new world, with a focus on platforms such as Ubuntu, OpenStack, and Kubernetes, and reusable, high quality automation for operations at scale.
As part of the Canonical Field Engineering organization, you will lead customers through the design and delivery of OpenStack, Kubernetes, and software-defined networking solutions. Your passion for open-source technologies will enable customers to understand and operate advanced infrastructure substrates to meet the demands of 5G, sovereign AI, and beyond.
Location:
Remote-based, Americas and EMEA
What your day will look like
Translate Service Provider requirements into practical telco cloud platform architectures, enabling VNF/CNF, NFV, and MEC workloads at scale
Provide technical pre-sales consulting to Service Provider teams
Design and implement telco-grade open source multi-tenant private clouds and micro clouds
Investigate, report and/or fix software defects uncovered during customer deployments
Demonstrate advanced Infrastructure as code (IaC) techniques relevant to telco
Architect and implement advanced, resilient Service Provider Cloud and Application solutions
Design and deliver software defined infrastructure with OpenStack, Kubernetes, MAAS and Ceph
Help customers adopt advanced Bare Metal, Public, Private and Hybrid Cloud solutions
Support customer tenant onboarding, participate in architectural and business capability discussions, and enable successful adoption and production readiness of customer use cases
Learn from customer engagements and drive meaningful product improvements
Shape our roadmap to accelerate our growth in the telco market
What we are looking for in you
A thorough technical understanding of the telco NFVi (VIM), NFVO, VNFM and MEC space and key telco cloud infrastructure technologies like CPU Pinning, NUMA, SR-IOV, DPDK, etc
Familiarity with telco architecture and industry standards
Working knowledge of at least
one of the following domains
: Mobile Packet Core (4G/5G), Private Network, Radio Access Network (RAN), Voice, IP Backbone, VAS or OSS/BSS
Working knowledge of Linux, Networking, OpenStack and Kubernetes
Python software development experience for automation
Ability to lead complex projects from start to finish
A collaborative, customer-centric mindset with a strong focus on customer success
Able to travel up to 25% of the time based on business requirements for events, customer meetings, project delivery
Additional skills that you might also bring
Second language such as Spanish, Portuguese or French
Track record of open source contributions
Understanding of AI and machine learning concepts, including sovereign AI, and their potential applications in telco environments, such as network optimization, predictive maintenance, unified communication, and customer experience improvement
Exposure to frameworks such as 3GPP, TM Forum ODA, eTOM, ETSI NFV, ONAP, O-RAN, or similar is a plus
What we offer you
Your base pay will depend on various factors including your geographical location, level of experience, knowledge and skills. In addition to the benefits above, certain roles are also eligible for additional benefits and rewards including annual bonuses and sales incentives based on revenue or utilisation. Our compensation philosophy is to ensure equity right across our global workforce.
In addition to a competitive base pay, we provide all team members with additional benefits, which reflect our values and ideals. Please note that additional benefits may apply depending on the work location and, for more information on these, you can ask in the later stages of the recruitment process.
Fully remote working environment - we’ve been working remotely since 2004!
Personal learning and development budget of 2,000USD per annum
Annual compensation review
Recognition rewards
40 days annual leave per annum, including public holidays and our All Company holiday periods
Parental Leave
Employee Assistance Programme
Opportunity to travel to new locations to meet colleagues at ‘sprints’
Priority Pass for travel and travel upgrades for long haul company events
About Canonical
Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.
Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products.
Whatever your identity, we will give your application fair consideration.
#LI-remote
Location: Home based - Worldwide
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder-led, profitable and growing.
We are hiring an
Embedded Linux Field Engineering Manager
to lead a regionally-focused team of Field engineers in Presales and Professional Services activities, by helping customers with solution architecture, design and delivery.
Our Embedded mission is to enable companies to make fleets of very secure connected devices. Canonical provides Ubuntu, Ubuntu Core and a unique Long Term Support, with secure update and management mechanisms. Our customers create mission-critical control systems, gateways and appliances that need to meet stringent quality and security requirements, and we aspire to bring this level of security to the wider consumer electronics and device market.
Our Field Engineers are thought leaders helping our customers through their journey toward a more secure and durable solution.. They are accomplished technologists that take a hands-on approach to embedded Linux strategy and delivery. They have a passion to help customers achieve ambitious technical and business goals, and to show how the Canonical approach to open source and connected devices brings best-of-breed thinking to the emerging field of edge compute. They also care to develop their colleagues, helping them deepen their understanding of the technology, their ability to manage time, and their awareness of customer business thinking for continuous improvement and personal development.
This career opportunity requires a unique blend of skills. Successful candidates will know Linux well, understand how a distribution works, what are the unique challenges of Internet Of Things, and will also carry team building and management skills. They also enjoy the pace of change and diversity of client engagements with driven and ambitious technology entrepreneurs. Competitive, business-focused technologists at heart, they are also team drivers that take pride in team and company wins.
Location:
This is a globally remote role, running a team in one of three Geos, Americas, EMEA or APAC. You will therefore need to be located in one of those three Geos to manage that specific team that spans few timezones from you
The role entails
Leading and developing a team of Field engineers, ranging from graduate to senior, in the areas of Presales and Professional Services
Planning and driving progress on agreed goals and projects
Partnering with the leadership team
Developing and championing engineering excellence and organisational practices
Coaching, mentoring, and offering career development feedback
Solving customer problems by promoting our technologies and being a trusted advisor
Working remotely in a single major time zone
Identifying and measuring team health indicators
Implementing disciplined engineering processes
Representing your team and product to stakeholders, partners, and customers
Providing market feedback to Product and Engineering teams, and being a critical part of Ubuntu’s future
What we are looking for in you
Exceptional academic track record from both high school and university
Undergraduate degree in in Computer Science or or a compelling narrative about your alternative chosen path
Extensive embedded Linux experience - Yocto or other
Extensive Linux experience - Debian or Ubuntu preferred
Ability to manage a small team
Experience with customer engagements
Professional written and spoken English
Excellent interpersonal skills, curiosity, flexibility, and accountability
Result-oriented, with a personal drive to meet commitments
An ability to communicate the business benefits of technology
An humble learner and quick study
Ability to travel internationally twice a year for company events up to two weeks long
Other desirable traits include RTOS experience, additional languages (both the programming and human kinds), and previous experience working in a remote-first, diverse, distributed company.
What we offer colleagues
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
Distributed work environment with twice-yearly team sprints in person
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Team Member Assistance Program & Wellness Platform
Opportunity to travel to new locations to meet colleagues
Priority Pass and travel upgrades for long-haul company events
About Canonical
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products.
Whatever your identity, we will give your application fair consideration.
Location: Home based - Worldwide
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1000+ colleagues in 70+ countries and very few roles based in offices. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder led, profitable and growing. We are hiring an
Alliances Field Engineer
to help our biggest partners (companies like Intel, Nvidia, Google, Dell, HP, Accenture, Tata and the like) understand and embrace our open source platform for themselves and their customers.
Our worldwide field engineering team apply expert insights to real-world customer problems, enabling the enterprise adoption of Ubuntu, OpenStack, Kubernetes, AI/MLOps and a wide range of associated technologies. We are experts in the whole open source stack, from kernel to desktop, from cloud to the edge. Our team is also interested in business problems - building things reliably, efficiently and cost-effectively, and we have to learn to speak the language of our customers and their industries.
We help global companies embrace public and private cloud infrastructure, cloud native operations, and open source applications. For this team we are looking for several Alliances Engineers to support OEM (hardware manufacturers), GSI (global system integrators), ISV (independent software vendors), Channel partners and Public Cloud alliance partners. You will support various alliances and partners of Canonical to adopt our products and technologies, help business leaders to define joint go-to-market programs with partners from the technical standpoint.
We often say that our field engineers have 'the hardest job at Canonical' because customers can ask about any aspect of our solutions and products and expect a thoughtful, well-informed answer. We always want to do the best thing for our partners and customers, regardless of our company interests, and field engineers are the people we trust to ensure that is true.
Location
: This is a home-based role, we are hiring worldwide.
What your day will look like
Understand Ubuntu, Linux, networking and services in real-world environments
Architect cloud infrastructure solutions like Kubernetes, Kubeflow, OpenStack, Ceph, and Spark either On-Premises or in Public Cloud (AWS, Azure, Google Cloud)
Architect and integrate popular open source software such as PostgreSQL, MongoDB, Kafka, Cassandra and NGINX
Help partners to offer and architect joint solutions utilizing Canonical’s technologies on top of the public clouds and in the data center
Design and publish joint Reference Architectures and perform technical validations with various partners
Prepare and run onboarding sessions/workshops with various partners’ teams to promote Canonical products and solutions
If you have a passion for the latest open source technologies, cloud-native development, data center technologies such as Kubernetes and computer networking, you will love the Alliances Engineer role at Canonical.
What we are looking for in you
Extensive experience with Linux (Ubuntu preferred), Kubernetes, Ceph, software automation
Experience designing and implementing solutions on top of public or private clouds
Python and bash understanding, troubleshooting skills
Fluent written and spoken English
Excellent communication and presentation skills
High motivation, ability to multi-task and follow-up reliably on commitments
Interest in customer-facing engagement, including pitching, demonstrating and understanding customer environment and needs
Interest in new technologies like LXD, Juju and Snaps
Ability to travel globally up to 30% of the time
Degree in Computer Science, Mathematics, Physics or related technical field experience
What we offer you
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
Distributed work environment with twice-yearly team sprints in person - we’ve been working remotely since 2004!
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme
Opportunity to travel to new locations to meet colleagues from your team and others
Priority Pass for travel and travel upgrades for long haul company events
About Canonical
Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.
Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products.
Whatever your identity, we will give your application fair consideration.
#LI-Remote
Location: Home based - Worldwide
Job Description
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1000+ colleagues in 70+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder led, profitable and growing.
We are hiring an
Embedded Linux Field Engineer for Devices/IoT
to expand our reach in mission-critical industries such as Automotive, Medical Devices, Industrial Systems, Robotics, and Telco, as well as Consumer Electronics. We are looking for candidates who are accomplished Linux plumbers. If you are someone passionate about Linux, who knows the plumbing of the OS inside and out, who is proficient with distribution packaging, software design, system debugging, and bringing customer's ideas to life, then please keep on reading - this may be a uniquely exciting opportunity for you.
The server edition of Ubuntu is already very widely used in connected devices and industrial PC's. Our edition of Ubuntu tailored for IoT, called Ubuntu Core, represents the state of the art in security and resilience for high end appliances and equipment. Our customers include global brands in consumer and industrial electronics as well as automotive and robotics. We continue to expand our range of offerings to bring our security, management and developer experience to the smallest Linux environments and devices. We recently added a real-time Linux capability and are working towards a range of certifications for these offerings. Together, this portfolio is Linux reinvented for optimal reliability, security, developer productivity and footprint.
This career opportunity requires a unique blend of skills. Successful candidates will know Linux well and be proficient coders and scripters. They will have experience of low-level Linux boot, BIOS, EFI, Secure Boot, firmware, OS Distribution packaging and generally speaking embedded software development methodologies. They also enjoy the pace of change and diversity of client engagements with driven and ambitious technology entrepreneurs. Competitive, business-focused technologists at heart, they are also dedicated team players that take pride in team and company wins.
We often say that our field engineers have 'the hardest job at Canonical' because customers can ask about any aspect of our solutions and products and expect a thoughtful, well-informed answer. We always want to do the best thing for our partners and customers, regardless of our company interests, and field engineers are the people we trust to ensure that is true.
What your day will look like
Engage customers during presales to gather requirements and explain our technology
Elaborate solutions to be proposed to prospective clients
Participate to the delivery of select projects related to Embedded Linux
Convey market requirements to key stakeholders in our organization, and sometimes participate to the development or refining of generic solutions to unlock market potential
Be both a customer advocate and a trusted advisor to Canonical
What we are looking for in you
Bachelors degree in Computer Science or related technical field
Extensive Linux experience - Debian or Ubuntu preferred
Distribution / Packaging experience (deb, rpm, ...)
Solid embedded Linux experience (Yocto, Buildroot...)
Fluency in at least one of Golang, Python, C, C++, or Rust
Professional written and spoken English in addition to the local language
Excellent communication and presentation skills
Result-oriented, ability to multi-task
A personal drive to meet commitments
An humble learner and quick study
Albeit many projects can be done remotely, the successful candidate will be willing to travel up to 30% of the time for customer meetings, company events, and conferences
For positions in Japan and Korea, the successful candidates will also be able to speak and write the local language at a professional level.
Additional skills that you might also bring
Experience with customer engagements a plus, but not a requirement
What we offer colleagues
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
Distributed work environment with twice-yearly team sprints in person
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme
Opportunity to travel to new locations to meet colleagues
Priority Pass, and travel upgrades for long haul company events
About Canonical
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products.
Whatever your identity, we will give your application fair consideration.
#LI-remote
Location: Home Based - Shenzhen, China
Role Summary
Ubuntu is the most widely used Linux for innovation from cloud to connected device. Our growing team of IoT field engineers help customers deliver sophisticated IoT products and services across a wide range of industries - from autonomous vehicles to refrigeration solutions.
Field engineers carry a significant responsibility - helping customers understand the range of silicon and board options, helping them deliver their unique applications, and helping them ensure the security of critical infrastructure. Our team hires software engineers with experience in the full stack of Linux from firmware to GUI. We represent Canonical and its capabilities to some of the most important companies in the world. Our customers have tremendously varied goals - from mission critical and very expensive machines to tiny and low-cost things. We aim to bring the right insights at each stage of the process and to help these customers make effective choices. Most importantly, we aim to help them deliver devices that meet their business goals, on time.
Responsibilities include consulting, developing, demonstrating, and presenting some of the most advanced operating systems and application technologies available in the enterprise world. The role is a fast-paced, problem-solving environment and the questions require answers can be challenging yet very exciting. The right candidate must be resourceful, quick-thinking, and able to deliver on a wide variety of solutions across cloud, server, desktop and IoT technologies.
This role will support customers in China and the broader Asia-Pacific market.
Key Responsibilities and Accountabilities
Build strategic relationships with key technology partners and customers
Conduct yourself as a trusted technical advisor
Apply expertise in analysing a customer's business or technical challenges and correctly map the appropriate solution
Leverage deep knowledge of Ubuntu and related technologies to provide technical subject matter expertise to sales staff, partners, and customers for the development and implementation of complex IoT products and end-end solutions
Work in conjunction with Canonical’s IoT and Cloud sales, delivery and business development teams to grow existing customer accounts as well as winning new customers, including the interaction with other offices in APAC (Taipei, Tokyo and Beijing).
Develop and present technical sales collateral such as presentations, how-to guides, and technical competitive documents to project teams.
Propose and present custom technical solutions to Canonical’s clients and partners based upon Ubuntu technologies such as Ubuntu Core, Snaps and other Canonical technologies.
Understand and champion the technical knowledge and product skills required to meet customer requirements and close new business.
Assist in coordinating and preparing responses to RFx documents.
Based in Shenzhen, travel required; mix of domestic and international up to 30%.
Required Skills and Experience
A degree in engineering, preferably computer science or software engineering
2 years experience in enterprise or commercial software development with Linux
Excellent communication and presentation skills - both to customers and in support of technology and industry conferences.
Skills in supporting complex sales cycles what involve detailed technical requirements, multiple technical stakeholders and new innovative product designs.
Ability to interpret customer business challenges and technical issues and effectively communicate how a solution will align to their needs and requirements.
Experience of deploying embedded and IoT solutions - from hardware, operating systems through applications and cloud services.
Understanding of security issues in the IoT industry.
Understanding of the Linux kernel: modules, BSPs, etc.
Familiarity with x86 and ARM SoC architectures and vendors.
Experience of working in verticals such as automotive, robotics, gateway, networking, industrial and digital signage.
5+ years of experience in technical roles with Linux, preferably Ubuntu
Open source & Linux
Familiarity with open source development tools and methodology.
A strong and demonstrated grasp of Linux technologies including advanced scripting, development and Linux software packaging experience.
Familiarity with the licenses and license compliance requirements for open source software.
Familiarity with boot loaders and hardware-related aspects of Linux development
Strong English and Chinese language communication skills, especially in online environments such as mailing lists and social collaboration tools
Ability to be productive in a globally distributed team through self-discipline and self-motivation, delivering according to a schedule.
Self-driven personality.
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