Вакансии в офисе

Задачи: — Предоставлять второй уровень поддержки для всех офисов и локальной команды в Лимассоле. — Администрировать GitLab, Google Cloud IAM и управлять запросами на доступ. — Автоматизировать повторяющиеся задачи и улучшать IT-процессы. — Обеспечивать соответствие и работу конечных устройств на macOS и Windows. — Администрировать Jira и Confluence, поддерживать интеграции и автоматизации. Требования: — Опыт работы в IT-поддержке/системном администрировании не менее 4 лет, из них минимум 2 года на втором уровне поддержки. — Опыт работы с Okta, Google Workspace, Jamf, Intune, GitLab и сетевыми технологиями. — Глубокие знания администрирования Jira и Confluence. — Свободное владение английским языком и отличные коммуникативные навыки. Желательно: — Знание русского языка. — Опыт работы с Fortinet, скриптингом и AI-инструментами в рабочих процессах поддержки. — Сертификат ITIL Foundation. Условия: — Конкурентная зарплата, бонусы и опционные программы (каждый сотрудник — партнер). — Официальное трудоустройство на Кипре с поддержкой визы для сотрудника и супруга. — Офис в Лимассоле с обеспечением питания и дружелюбной атмосферой. — Медицинская страховка (100% для сотрудника, 75% для семьи). — Доступ к матчам и мероприятиям футбольного клуба Aris Limassol. — Возможности для профессионального роста и корпоративные семейные мероприятия. Формат работы: в офисе (Лимассол).

Location: Queens, United States Workplace: on-site A growing, well-respected gastroenterology practice with three physicians, three nurse practitioners, and a five-person front desk team is seeking an experienced Office Manager. This person will oversee daily office operations, support the front desk team, and keep patient scheduling, insurance verification, and authorizations on track. The practice offers a paid one-hour lunch break and flexibility when personal scheduling needs arise. The selected candidate will have an opportunity to train alongside the current Office Manager before taking over the role. Responsibilities Supervise front desk staff and coordinate schedules, vacation coverage, and absences. Oversee patient registration, appointment scheduling, insurance verification, and authorizations. Review upcoming procedures to confirm required authorizations are complete and documented. Serve as the main point of contact when staff needs help resolving operational issues. Participate in interviewing, hiring, training, and staff management. Coordinate with physicians, nurse practitioners, referring primary care offices, imaging providers, and pharmaceutical representatives. Manage office supplies and help at the front desk during busy periods. Qualifications Previous experience in a medical office, including staff supervision or office operations. Strong understanding of patient scheduling, insurance coverage, billing processes, and prior authorizations. Excellent organization, communication, and problem-solving skills. Gastroenterology practice experience is highly preferred; primary care experience is also relevant. Experience with MD Land is a plus, but training is available.

Location: New York; Stockholm; San Francisco Workplace: OnSite ABOUT US: AI NEEDS A NEW INFRASTRUCTURE LAYER. WE'RE BUILDING IT AT MODAL. Every era of computing brought new workloads that previous infrastructure couldn't support: mainframes, databases, and the cloud. Each time, the company that rebuilt the layer underneath defined the decade. AI is no different, except it touches everything instead of one slice, and the window to build the layer underneath it is open right now. Our customers include category-defining companies like Ramp https://modal.com/blog/how-ramp-built-a-full-context-background-coding-agent-on-modal, Cognition, DoorDash, and Suno. They rely on Modal for instant GPU access, sub-second container starts, and native storage, so it's simple to serve low-latency inference, fine-tune models, and access production-ready sandboxes at scale. We've passed $1B in annualized run rate, up 15x from a year ago. In October 2026 we raised a $750M Series D led by Accel at a $15.75B valuation. Our team includes creators of popular open-source projects (e.g.,Seaborn https://github.com/mwaskom/seaborn,Luigi https://github.com/spotify/luigi), academic researchers, international olympiad medalists, and experienced engineering and product leaders with decades of experience. THE ROLE: We’re growing our Data team and are looking for our first few key hires to build self-serve data tools and drive business strategy in the right direction. The mission of the Modal Data team is to make it easy to track company goals, make evidence-backed decisions, and prioritize the right work. We do this via: - Self-serve AI analytics tools (Hex, Snowflake) - Embedding with teams as a “data adviser,” providing strategic analysis and consulting WHAT YOU'LL WORK ON: - Contribute to building the most modern analytics stack https://modal.com/blog/analytics-stack in data today to support AI-driven self-serve analysis, key metrics tracking, and external customer reporting - Influence work on new products like LLM Inference Endpoints https://modal.com/blog/qwen3-8-2-4t-a95b-now-available-on-modal through product analytics tracking - Identify millions of dollars of cost savings and optimization across our tools and financial operations - Write data pipelines that power the operations of our business, such as our cloud compute economics or sales comp - Create foundational datasets that can be used by people and AI tools to answer questions around product use cases, financial reporting, and marketing campaigns YOU MAY BE A FIT IF: - You’re fluent in SQL and proficient in Python - You have professional experience with at least 2 of the following tools: Snowflake, dbt, dlt, Modal, Hex, PostHog - You extend your work beyond just data reporting and into action and impact - You have high attention to detail - You’re an excellent and precise communicator - You’re personable and great at building relationships NICE-TO-HAVE: - Experience with AI products, especially LLM inference and sandboxes - Experience in fin ops, fraud, sales ops, or risk, especially in the context of AI (e.g. token cost optimization) - Project management skills - Strong presence in the data community online and offline

Задачи: — Поддержка корпоративного права и структуры группы — Взаимодействие с государственными и регулирующими органами — Работа с коммерческими контрактами — Управление недвижимостью и активами — Обеспечение соответствия требованиям и банковское сопровождение — Вопросы занятости и иммиграции — Участие в дополнительных проектах Требования: — Высшее юридическое образование — 4–5+ лет релевантного опыта на аналогичной должности — Глубокие знания корпоративного права Кипра и принципов общего права — Опыт составления и ведения коммерческих контрактов, работы с недвижимостью — Понимание требований KYC/AML и банковского комплаенса — Свободное владение английским и греческим языками — Знание русского языка будет преимуществом Условия: — Работа в офисе в Лимассоле — Возможность гибридного формата после испытательного срока — Современная рабочая среда с доступом в спортзал, трёхразовым питанием и корпоративными мероприятиями — Гибкий старт рабочего дня (с 10:00 до 12:00) — Обеспечение оборудованием компании — 20 дней ежегодного отпуска, больничные и дополнительные выходные — Пакет льгот после испытательного срока: медицинское обслуживание, психологическая поддержка, компенсация за спорт, возможности обучения и развития, доступ к профессиональным юридическим ресурсам (Vixio, LexisNexis)

Задачи: — Ведение и администрирование внутренних баз данных и архива компании; — Административная поддержка сотрудников и подразделений компании; — Подготовка и выставление счетов клиентам, обработка отчетов о расходах сотрудников; — Заполнение и оформление стандартных документов (доверенности, формы, заявления и др.); — Организация документооборота и выполнение иных административных задач, связанных с деятельностью офиса. Требования: — Свободное владение русским и английским языками (греческий язык будет преимуществом); — Высшее образование; — Опыт работы на аналогичной должности от 5 лет; — Отличные организационные навыки и умение работать в режиме многозадачности; — Внимательность, ответственность и высокий уровень самоорганизации; — Уверенное владение MS Office и современными офисными инструментами. Условия: — Работа в стабильной международной компании; — Современный офис в центре Лимассола; — Возможность профессионального развития и карьерного роста; — Возможность спонсирования ВНЖ и релокации на Кипр для подходящего кандидата.

Location: Barcelona, Spain; Tokyo, Japan; Portland, OR Workplace: onsite About Welocalize  Welocalize, a Welo Global brand, serves localization teams through AI-enabled multilingual content solutions that enable enterprises to operate and scale globally. Welocalize combines AI, automation, and human expertise to support enterprises in more than 300 languages, enabling accurate, culturally aligned, and compliant multilingual content at scale.   Welocalize’s Opal Platform comprises patented technology designed to automate multilingual content and improve workflow performance for enterprises. Opal functions as an agentic system that orchestrates AI, automation, and human expertise to coordinate content workflows across the lifecycle, improving speed, scalability, and operational control for global enterprises. These solutions operate within a secure and compliant environment supported by seven ISO certifications. Welocalize is headquartered in New York with offices worldwide. welocalize.com  ROLE OVERVIEW  Welocalize is looking for a native-level Hindi speaker to join a confidential, large-scale AI and consumer technology programme for a major global technology and communications client.  It's a hands-on, on-site role that combines two things: evaluating a pre-release AI model in your language, and testing how the product actually performs on a client-supplied device — a smartphone and a next-generation smart glass. If you enjoy noticing the detail other people miss, this is work you'll find satisfying.  Welocalize is looking for a native-level Hindi speaker to join a large-scale AI and consumer technology programme.  It's a hands-on, on-site role that combines two things: evaluating a pre-release AI model in your language, and testing how it performs on a real device. You'll be among the first people to see this technology in Hindi, and your judgement shapes how well it works before anyone else uses it.  If you enjoy noticing the detail other people miss, this is work you'll find satisfying.    MAIN RESPONSIBILITIES  Review pre-release AI model output in Hindi and judge it on accuracy, naturalness, appropriateness, and overall quality — would a native speaker really say it this way? This includes fact-checking each response against the source material.

Location: Barcelona, Spain; Tokyo, Japan; Portland, OR Workplace: onsite About Welocalize  Welocalize, a Welo Global brand, serves localization teams through AI-enabled multilingual content solutions that enable enterprises to operate and scale globally. Welocalize combines AI, automation, and human expertise to support enterprises in more than 300 languages, enabling accurate, culturally aligned, and compliant multilingual content at scale.   Welocalize’s Opal Platform comprises patented technology designed to automate multilingual content and improve workflow performance for enterprises. Opal functions as an agentic system that orchestrates AI, automation, and human expertise to coordinate content workflows across the lifecycle, improving speed, scalability, and operational control for global enterprises. These solutions operate within a secure and compliant environment supported by seven ISO certifications. Welocalize is headquartered in New York with offices worldwide. welocalize.com  ROLE OVERVIEW  Welocalize is looking for a native-level Hebrew speaker to join a confidential, large-scale AI and consumer technology programme for a major global technology and communications client.  It's a hands-on, on-site role that combines two things: evaluating a pre-release AI model in your language, and testing how the product actually performs on a client-supplied device — a smartphone and a next-generation smart glass. If you enjoy noticing the detail other people miss, this is work you'll find satisfying.  Welocalize is looking for a native-level Hebrew speaker to join a large-scale AI and consumer technology programme.  It's a hands-on, on-site role that combines two things: evaluating a pre-release AI model in your language, and testing how it performs on a real device. You'll be among the first people to see this technology in Hebrew, and your judgement shapes how well it works before anyone else uses it.  If you enjoy noticing the detail other people miss, this is work you'll find satisfying.    MAIN RESPONSIBILITIES  Review pre-release AI model output in Hebrew and judge it on accuracy, naturalness, appropriateness, and overall quality — would a native speaker really say it this way? This includes fact-checking each response against the source material.

Location: Barcelona, Spain; Tokyo, Japan; Portland, OR Workplace: onsite About Welocalize  Welocalize, a Welo Global brand, serves localization teams through AI-enabled multilingual content solutions that enable enterprises to operate and scale globally. Welocalize combines AI, automation, and human expertise to support enterprises in more than 300 languages, enabling accurate, culturally aligned, and compliant multilingual content at scale.   Welocalize’s Opal Platform comprises patented technology designed to automate multilingual content and improve workflow performance for enterprises. Opal functions as an agentic system that orchestrates AI, automation, and human expertise to coordinate content workflows across the lifecycle, improving speed, scalability, and operational control for global enterprises. These solutions operate within a secure and compliant environment supported by seven ISO certifications. Welocalize is headquartered in New York with offices worldwide. welocalize.com  ROLE OVERVIEW  Welocalize is looking for a native-level Polish speaker to join a confidential, large-scale AI and consumer technology programme for a major global technology and communications client.  It's a hands-on, on-site role that combines two things: evaluating a pre-release AI model in your language, and testing how the product actually performs on a client-supplied device — a smartphone and a next-generation smart glass. If you enjoy noticing the detail other people miss, this is work you'll find satisfying.  Welocalize is looking for a native-level Polish speaker to join a large-scale AI and consumer technology programme.  It's a hands-on, on-site role that combines two things: evaluating a pre-release AI model in your language, and testing how it performs on a real device. You'll be among the first people to see this technology in Polish, and your judgement shapes how well it works before anyone else uses it.  If you enjoy noticing the detail other people miss, this is work you'll find satisfying.    MAIN RESPONSIBILITIES  Review pre-release AI model output in Polish and judge it on accuracy, naturalness, appropriateness, and overall quality — would a native speaker really say it this way? This includes fact-checking each response against the source material.

Location: Barcelona, Spain; Tokyo, Japan; Portland, OR Workplace: onsite About Welocalize  Welocalize, a Welo Global brand, serves localization teams through AI-enabled multilingual content solutions that enable enterprises to operate and scale globally. Welocalize combines AI, automation, and human expertise to support enterprises in more than 300 languages, enabling accurate, culturally aligned, and compliant multilingual content at scale.   Welocalize’s Opal Platform comprises patented technology designed to automate multilingual content and improve workflow performance for enterprises. Opal functions as an agentic system that orchestrates AI, automation, and human expertise to coordinate content workflows across the lifecycle, improving speed, scalability, and operational control for global enterprises. These solutions operate within a secure and compliant environment supported by seven ISO certifications. Welocalize is headquartered in New York with offices worldwide. welocalize.com  ROLE OVERVIEW  Welocalize is looking for a native-level Portuguese Brazilian speaker to join a confidential, large-scale AI and consumer technology programme for a major global technology and communications client.  It's a hands-on, on-site role that combines two things: evaluating a pre-release AI model in your language, and testing how the product actually performs on a client-supplied device — a smartphone and a next-generation smart glass. If you enjoy noticing the detail other people miss, this is work you'll find satisfying.  Welocalize is looking for a native-level Portuguese Brazilian speaker to join a large-scale AI and consumer technology programme.  It's a hands-on, on-site role that combines two things: evaluating a pre-release AI model in your language, and testing how it performs on a real device. You'll be among the first people to see this technology in Portuguese Brazilian , and your judgement shapes how well it works before anyone else uses it.  If you enjoy noticing the detail other people miss, this is work you'll find satisfying.    MAIN RESPONSIBILITIES  Review pre-release AI model output in Portuguese Brazilian and judge it on accuracy, naturalness, appropriateness, and overall quality — would a native speaker really say it this way? This includes fact-checking each response against the source material.

Location: Barcelona, Spain; Tokyo, Japan; Portland, OR Workplace: onsite About Welocalize  Welocalize, a Welo Global brand, serves localization teams through AI-enabled multilingual content solutions that enable enterprises to operate and scale globally. Welocalize combines AI, automation, and human expertise to support enterprises in more than 300 languages, enabling accurate, culturally aligned, and compliant multilingual content at scale.   Welocalize’s Opal Platform comprises patented technology designed to automate multilingual content and improve workflow performance for enterprises. Opal functions as an agentic system that orchestrates AI, automation, and human expertise to coordinate content workflows across the lifecycle, improving speed, scalability, and operational control for global enterprises. These solutions operate within a secure and compliant environment supported by seven ISO certifications. Welocalize is headquartered in New York with offices worldwide. welocalize.com  ROLE OVERVIEW  Welocalize is looking for a native-level Arabic speaker to join a confidential, large-scale AI and consumer technology programme for a major global technology and communications client.  It's a hands-on, on-site role that combines two things: evaluating a pre-release AI model in your language, and testing how the product actually performs on a client-supplied device — a smartphone and a next-generation smart glass. If you enjoy noticing the detail other people miss, this is work you'll find satisfying.  Welocalize is looking for a native-level Arabic speaker to join a large-scale AI and consumer technology programme.  It's a hands-on, on-site role that combines two things: evaluating a pre-release AI model in your language, and testing how it performs on a real device. You'll be among the first people to see this technology in Arabic, and your judgement shapes how well it works before anyone else uses it.  If you enjoy noticing the detail other people miss, this is work you'll find satisfying.    MAIN RESPONSIBILITIES  Review pre-release AI model output in Arabic and judge it on accuracy, naturalness, appropriateness, and overall quality — would a native speaker really say it this way? This includes fact-checking each response against the source material.

Location: Barcelona, Spain; Tokyo, Japan; Portland, OR Workplace: onsite About Welocalize  Welocalize, a Welo Global brand, serves localization teams through AI-enabled multilingual content solutions that enable enterprises to operate and scale globally. Welocalize combines AI, automation, and human expertise to support enterprises in more than 300 languages, enabling accurate, culturally aligned, and compliant multilingual content at scale.   Welocalize’s Opal Platform comprises patented technology designed to automate multilingual content and improve workflow performance for enterprises. Opal functions as an agentic system that orchestrates AI, automation, and human expertise to coordinate content workflows across the lifecycle, improving speed, scalability, and operational control for global enterprises. These solutions operate within a secure and compliant environment supported by seven ISO certifications. Welocalize is headquartered in New York with offices worldwide. welocalize.com  ROLE OVERVIEW  Welocalize is looking for a native-level Romanian speaker to join a confidential, large-scale AI and consumer technology programme for a major global technology and communications client.  It's a hands-on, on-site role that combines two things: evaluating a pre-release AI model in your language, and testing how the product actually performs on a client-supplied device — a smartphone and a next-generation smart glass. If you enjoy noticing the detail other people miss, this is work you'll find satisfying.  Welocalize is looking for a native-level Romanian speaker to join a large-scale AI and consumer technology programme.  It's a hands-on, on-site role that combines two things: evaluating a pre-release AI model in your language, and testing how it performs on a real device. You'll be among the first people to see this technology in Romanian, and your judgement shapes how well it works before anyone else uses it.  If you enjoy noticing the detail other people miss, this is work you'll find satisfying.    MAIN RESPONSIBILITIES  Review pre-release AI model output in Romanian and judge it on accuracy, naturalness, appropriateness, and overall quality — would a native speaker really say it this way? This includes fact-checking each response against the source material.

Location: Barcelona, Spain; Tokyo, Japan; Portland, OR Workplace: onsite About Welocalize  Welocalize, a Welo Global brand, serves localization teams through AI-enabled multilingual content solutions that enable enterprises to operate and scale globally. Welocalize combines AI, automation, and human expertise to support enterprises in more than 300 languages, enabling accurate, culturally aligned, and compliant multilingual content at scale.   Welocalize’s Opal Platform comprises patented technology designed to automate multilingual content and improve workflow performance for enterprises. Opal functions as an agentic system that orchestrates AI, automation, and human expertise to coordinate content workflows across the lifecycle, improving speed, scalability, and operational control for global enterprises. These solutions operate within a secure and compliant environment supported by seven ISO certifications. Welocalize is headquartered in New York with offices worldwide. welocalize.com  ROLE OVERVIEW  Welocalize is looking for a native-level Russian speaker to join a confidential, large-scale AI and consumer technology programme for a major global technology and communications client.  It's a hands-on, on-site role that combines two things: evaluating a pre-release AI model in your language, and testing how the product actually performs on a client-supplied device — a smartphone and a next-generation smart glass. If you enjoy noticing the detail other people miss, this is work you'll find satisfying.  Welocalize is looking for a native-level Russian speaker to join a large-scale AI and consumer technology programme.  It's a hands-on, on-site role that combines two things: evaluating a pre-release AI model in your language, and testing how it performs on a real device. You'll be among the first people to see this technology in Russian, and your judgement shapes how well it works before anyone else uses it.  If you enjoy noticing the detail other people miss, this is work you'll find satisfying.    MAIN RESPONSIBILITIES  Review pre-release AI model output in Russian and judge it on accuracy, naturalness, appropriateness, and overall quality — would a native speaker really say it this way? This includes fact-checking each response against the source material.

Location: Barcelona, Spain; Tokyo, Japan; Portland, OR Workplace: onsite About Welocalize  Welocalize, a Welo Global brand, serves localization teams through AI-enabled multilingual content solutions that enable enterprises to operate and scale globally. Welocalize combines AI, automation, and human expertise to support enterprises in more than 300 languages, enabling accurate, culturally aligned, and compliant multilingual content at scale.   Welocalize’s Opal Platform comprises patented technology designed to automate multilingual content and improve workflow performance for enterprises. Opal functions as an agentic system that orchestrates AI, automation, and human expertise to coordinate content workflows across the lifecycle, improving speed, scalability, and operational control for global enterprises. These solutions operate within a secure and compliant environment supported by seven ISO certifications. Welocalize is headquartered in New York with offices worldwide. welocalize.com  ROLE OVERVIEW  Welocalize is looking for a native-level Turkish speaker to join a confidential, large-scale AI and consumer technology programme for a major global technology and communications client.  It's a hands-on, on-site role that combines two things: evaluating a pre-release AI model in your language, and testing how the product actually performs on a client-supplied device — a smartphone and a next-generation smart glass. If you enjoy noticing the detail other people miss, this is work you'll find satisfying.  Welocalize is looking for a native-level Turkish speaker to join a large-scale AI and consumer technology programme.  It's a hands-on, on-site role that combines two things: evaluating a pre-release AI model in your language, and testing how it performs on a real device. You'll be among the first people to see this technology in Turkish, and your judgment shapes how well it works before anyone else uses it.  If you enjoy noticing the detail other people miss, this is work you'll find satisfying.    MAIN RESPONSIBILITIES  Review pre-release AI model output in Turkish and judge it on accuracy, naturalness, appropriateness, and overall quality — would a native speaker really say it this way? This includes fact-checking each response against the source material.

Чем предстоит заниматься: - Строить стратегию: определять целевые сегменты, анализировать рынок конкурентов и формировать долгосрочную коммерческую политику направления. - Управлять департаментом как бизнесом: отвечать за P&L, выручку, маржинальность и операционную прибыль в роли руководителя департамента. - Развивать продукт: формировать ассортиментную матрицу, работать с поставщиками и влиять на условия сотрудничества. - Масштабировать продажи: лично вести переговоры со стратегическими клиентами по сложным проектным сделкам и повышать лояльность ключевых заказчиков. - Менять процессы: трансформировать коммерческие подходы, внедрять автоматизацию и выстраивать кроссфункциональное взаимодействие с сервисом, логистикой и финансами. Что ждут от вас: - Подтвержденный опыт управления B2B-продажами сложного промышленного оборудования или опыт в смежных сферах с оборотом от 2-х миллиардов. - Навык трансформации коммерческих процессов - вы умеете не только поддерживать систему, но и перестраивать её под новые цели. - Финансовая грамотность: свободно работаете с БДР, план-факт анализом и управленческой отчетностью. - Системное мышление, высокий уровень самостоятельности и готовность принимать решения в условиях масштабирования бизнеса. Чем это предложение интересно: - Реальное влияние на развитие бизнеса: высокая степень автономии, ресурсы и поддержка в реализации новых идей и проектов. - Синергетический эффект в достижении целевых показателей за счет общей экспертизы Компании. - Амбициозные задачи и корреляция результатов с мотивацией. - Полностью «белое» оформление по ТК РФ и конкурентный (высокий) доход (оклад + KPI), который обсуждается индивидуально с сильными кандидатами. - Локация — Нижний Новгород.

Location: San Francisco, CA; New York, NY Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs. ABOUT THE TECH, MEDIA & TELECOM TEAM - We work with some of the world's most influential and recognizable companies, from global telecommunications providers and leading media brands to technology platforms that power businesses worldwide. - We build agents for the moments that matter, helping our customers rise to the occasion when service disruptions, major product launches, or global events like the World Cup https://www.linkedin.com/posts/claybavor_at-sierra-we-are-very-proud-to-have-partnered-activity-7491200203899760641-I27d?utm_source=share&utm_medium=member_desktop&rcm=ACoAABYjELMBZfjrg-wrv53M1tVXGe93FF3eTww drive millions of customer interactions. - We bring Sierra’s Horizon https://sierra.ai/product/horizon vision to TMT by building agents that transform the entire customer relationship: - Telecommunications: Turn one of the most frustrating customer experiences into one of the most personal, with agents that understand each subscriber, optimize their plan and savings, anticipate opportunities to add value, and earn their loyalty over time. - Media: Turn every subscription into an ongoing, personalized relationship, with agents that help each subscriber get the most from their experience through the right content, offer, plan, and support from their free trial through retention. - Technology: Bring the white-glove customer experience traditionally reserved for the largest enterprise accounts to every customer, helping them adopt the product, discover new ways to get value, expand their usage, and successfully renew. WHAT YOU’LL DO - Design and deliver production-grade AI agents https://sierra.ai/blog/meet-the-ai-agent-engineer: You'll build and ship highly performant, reliable, and intuitive AI agents that are central, mission-critical and drive revenue directly to Sierra's growth. These aren't prototypes—they are powerful, scalable systems running in production environments across industries like finance, healthcare, and commerce. - Drive the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle (ADLC): You'll have complete ownership and autonomy from initial pilot through deployment and continuous iteration. You'll be responsible for building, tuning, and evolving AI agents in production environments, defining the standard for ADLC best practices along the way. - Partner with large enterprises and cutting-edge startups: You’ll work directly with leaders at some of the world’s largest enterprises to understand their most pressing business challenges, and build AI agents that transform how they operate at scale. You'll also partner with the most cutting-edge startups in Silicon Valley, embedding AI agents across their entire business stack to drive innovation and efficiency. - Build the future of the platform: Your direct work with customers will guide the evolution of Sierra's core platform. You'll surface unmet needs, prototype new tools and features, and collaborate with research, product, and platform to shape the future of AI agent development and Sierra's product. EXAMPLE PROJECTS These are some examples of projects that engineers on our team have worked on recently: - Create agents that pursue goals over weeks and months, reasoning about when to reach out, which channel to use, and what next action will move a customer relationship forward. - Develop personalization and experimentation systems powered by Sierra's Context Engine https://sierra.ai/blog/context-engine that combine customer data, behavior, prior conversations, and real-time context to determine the right offer or experience, then learn from every interaction and experiment to autonomously improve personalization over time. - Design conversational discovery agents that reason across huge content catalogs and rich subscriber context, using interests, history, entitlements, and the moment at hand to help someone quickly find something they'll actually want to watch, read, or listen to. - Build agents that troubleshoot deeply integrated telecommunications and connected-device experiences, reasoning across account, billing, network, and device systems to diagnose issues and take the actions needed to resolve them. - Experiment with new voice experiences and Voice Personas https://sierra.ai/blog/introducing-voice-personas tailored to each brand, customer, and moment, bringing the right empathy, energy, and conversational style to everything from navigating a frustrating telecom billing issue to helping someone discover their next favorite show or find the plan that's right for them. WHAT YOU'LL BRING - Experience building and scaling end-to-end production systems. - Strong technical problem-solving skills, especially in fast-changing, ambiguous environments. - A builder and tinkerer's mindset with high agency - you find creative ways to overcome obstacles and ship. - Comfort working directly with customers to understand their needs and solve real-world problems. - Excellent communication skills—clear, direct, and persuasive across technical and non-technical audiences. - Excitement in the Tech, Media & Telecom space and a care for helping some of the world’s top brands continue to build brand loyalty with their customers. EVEN BETTER... - Experience building or deploying AI/LLM systems in production - Have been a founder or founding engineer - you know what it means to balance craft, ownership, and speed - Familiarity with tools that power today's AI agents: eval frameworks, agent tooling, RAG pipelines, and prompt engineering - Prior experience with React, TypeScript, and/or Go - Previous roles where you interfaced with customers or led technical projects with external stakeholders OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits - Lunch, as well as delicious snacks and coffee to keep you energized when working onsite - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description. Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy. We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.

Location: San Francisco, CA; New York, NY; Atlanta, GA Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs. ABOUT THE TRAVEL, TRANSPORTATION AND HOSPITALITY TEAM - The Travel, Transportation and Hospitality (TTH) supports some of the largest airlines, hotel chains, rental car brands, cruise lines and travel tech companies in the world. Our customers are frontiers in the travel space, and are true thought partners in shaping our platform, helping reinvent what hospitality looks like in this new era. Our customers rely on us to not only deliver standout customer experiences, driving stronger growth in their business. - Our TTH team is constantly pushing the bounds of what is possible within this industry and beyond. We help support our customers in the moments that matter — whether that’s proactively encouraging new bookings to prepare for exciting events, or helping guests rebook their flights or stays during times of distress. We help our customers maximize the lifetime value of their guests and build products to delight guests at every touchpoint. - We’re a small and scrappy team, and we support each other with any deliverables we have to meet. Every engineer on TTH is also a product-led thinker; every PM on TTH is tinkering and developing tangible prototypes; and every strategist on TTH is capable of owning an agent end to end. As a part of this team, you’ll set the standard on what it means to go beyond your role, and help build the travel industry of the future. WHAT YOU’LL DO - Design and deliver production-grade AI agents https://sierra.ai/blog/meet-the-ai-agent-engineer: You'll build and ship highly performant, reliable, and intuitive AI agents that are central, mission-critical and drive revenue directly to Sierra's growth. These aren't prototypes—they are powerful, scalable systems running in production environments across industries like finance, healthcare, and commerce. - Drive the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle (ADLC): You'll have complete ownership and autonomy from initial pilot through deployment and continuous iteration. You'll be responsible for building, tuning, and evolving AI agents in production environments, defining the standard for ADLC best practices along the way. - Partner with large enterprises and cutting-edge startups: You’ll work directly with leaders at some of the world’s largest enterprises to understand their most pressing business challenges, and build AI agents that transform how they operate at scale. You'll also partner with the most cutting-edge startups in Silicon Valley, embedding AI agents across their entire business stack to drive innovation and efficiency. - Build the future of the platform: Your direct work with customers will guide the evolution of Sierra's core platform. You'll surface unmet needs, prototype new tools and features, and collaborate with research, product, and platform to shape the future of AI agent development and Sierra's product. EXAMPLE PROJECTS These are some examples of projects that engineers on our team have worked on recently: - Building innovative multimodal experiences: Spearhead cross-cutting initiatives, partnering with the voice and Experience SDK teams to bring to life embedded voice mode in mobile apps. This brand new product allows users to talk, tap and text with our agents all in a single view — unlocking communication through rich visualizations, and accuracy in input collection with chat, with the ease and efficiency of voice. - Shipping complex booking experiences: Build personalized booking flows, including leveraging Google Maps APIs to support searching for properties via an embedded map view, developing a recommendation engine based on past reservations and orchestrating seamless payment collection to complete the full booking lifecycle. - Abstracting complex systems into packages: Modernize legacy reservations systems by creating Sierra packages that optimize querying and updating trips for customers across the board. You’ll be challenged to think deeply about how to orchestrate each step of these workflows to maximize efficiency while upholding reliability and accuracy. - Improving the capabilities of our built in integrations: Expand platform extensibility by introducing new capabilities to our existing integrations. An example is extending our MCP integrations to support MCP UI, which allows customers to dynamically host their custom UI resources on our embedded chat windows. WHAT YOU'LL BRING - Experience building and scaling end-to-end production systems. - Strong technical problem-solving skills, especially in fast-changing, ambiguous environments. - A builder and tinkerer's mindset with high agency - you find creative ways to overcome obstacles and ship. - Comfort working directly with customers to understand their needs and solve real-world problems. - Excellent communication skills—clear, direct, and persuasive across technical and non-technical audiences. - Excitement in the travel space and a genuine care for helping improve the guest experience as a whole. Our customers care deeply about their guests, and we carry that through what we build every day. EVEN BETTER... - Language Fluency: Professional fluency in both Spanish and English. - Experience building or deploying AI/LLM systems in production - Have been a founder or founding engineer - you know what it means to balance craft, ownership, and speed - Familiarity with tools that power today's AI agents: eval frameworks, agent tooling, RAG pipelines, and prompt engineering - Prior experience with React, TypeScript, and/or Go - Previous roles where you interfaced with customers or led technical projects with external stakeholders OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits - Lunch, as well as delicious snacks and coffee to keep you energized when working onsite - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description. Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy. We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.

Location: San Francisco, CA; New York, NY; Atlanta, GA Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs. ABOUT THE FINANCIAL SERVICES TEAM - Our financial services customers span insurers that provide protection for life’s most challenging moments, systemically important banks, neobanks committed to building more delightful banking software, vertically integrated ecosystems like Rocket Companies, and more. The decisions we make impact millions of end customers and billions of dollars in economic activity. - Our Financial Services team partners closely with these organizations to set their AI strategies and build modern tools that carefully handle moments when a person’s private anxiety meets an institution’s procedural muscle—the hours after a family discovers their home has been damaged by a wildfire and begins filing a claim; the difficult conversation following the loss of a loved one as beneficiaries navigate a life insurance claim; the frustration of dropping a phone, shattering the screen, and trying to quickly understand coverage and arrange for a repair or replacement. - Sierra’s Financial Services team is transforming the customer experience and building technology that makes the industry more accessible, human, and affordable for everyone. WHAT YOU’LL DO - Design and deliver production-grade AI agents https://sierra.ai/blog/meet-the-ai-agent-engineer: You'll build and ship highly performant, reliable, and intuitive AI agents that are central, mission-critical and drive revenue directly to Sierra's growth. These aren't prototypes—they are powerful, scalable systems running in production environments across industries like finance, healthcare, and commerce. - Drive the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle (ADLC): You'll have complete ownership and autonomy from initial pilot through deployment and continuous iteration. You'll be responsible for building, tuning, and evolving AI agents in production environments, defining the standard for ADLC best practices along the way. - Partner with large enterprises and cutting-edge startups: You’ll work directly with leaders at some of the world’s largest enterprises to understand their most pressing business challenges, and build AI agents that transform how they operate at scale. You'll also partner with the most cutting-edge startups in Silicon Valley, embedding AI agents across their entire business stack to drive innovation and efficiency. - Build the future of the platform: Your direct work with customers will guide the evolution of Sierra's core platform. You'll surface unmet needs, prototype new tools and features, and collaborate with research, product, and platform to shape the future of AI agent development and Sierra's product. EXAMPLE PROJECTS These are some examples of projects that engineers on our team have worked on recently: - Design and build AI agents for large insurance companies that consistently outperform human agents in filing claims quickly and consistently. - Develop and refine AI agents capable of navigating complex customer interactions, like generating a quote for insuring a modified 1960s Corvette. - Create generalizable AI agent frameworks tailored for industry-specific use cases. See some examples in our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services! - Facilitate design partnerships for new product initiatives, such as new agent architectures, self-service capabilities, and generative agent development - Experiment with the latest voice models and figure out how to integrate them at scale to enterprise-grade customers WHAT YOU'LL BRING - Experience building and scaling end-to-end production systems. - Strong technical problem-solving skills, especially in fast-changing, ambiguous environments. - A builder and tinkerer's mindset with high agency - you find creative ways to overcome obstacles and ship. - Comfort working directly with customers to understand their needs and solve real-world problems. - Excellent communication skills—clear, direct, and persuasive across technical and non-technical audiences. - Genuine interest in Financial Services and improving the end customer experience. Experience in insurance technology, implementations at financial institutions, working inside of these institutions or familiarity with financial services security and compliance requirements (coverage advice, PII handling, etc.) are a strong plus. EVEN BETTER... - Experience building or deploying AI/LLM systems in production - Have been a founder or founding engineer - you know what it means to balance craft, ownership, and speed - Familiarity with tools that power today's AI agents: eval frameworks, agent tooling, RAG pipelines, and prompt engineering - Prior experience with React, TypeScript, and/or Go - Previous roles where you interfaced with customers or led technical projects with external stakeholders OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits - Lunch, as well as delicious snacks and coffee to keep you energized when working onsite - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description. Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy. We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.

Location: San Francisco, CA; New York, NY; Atlanta, GA; Toronto Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs. ABOUT THE RETAIL TEAM - The Retail team on Agent Engineering supports some of the largest and most storied consumer brands in the world – including Uber, Wayfair, Wilson, and Sonos. Together, we’re reinventing what commerce looks like in this new, AI-first era. Our customers rely on us to not only deliver novel experiences, but also host hundreds of millions of shopper and vendor interactions across web, app, phone, and in-store channels every year. - Our team supports our customers’ customers in the moments that matter – whether that's guiding a shopper to the right product during a limited drop or a Black Friday surge, locating a package that never arrived, or troubleshooting an appliance that stopped working. Always true to each brand’s voice, we create seamless experiences that resolve issues, drive revenue, increase lifetime value, and build lasting loyalty. - Our team supports our customers' customers in the moments that matter most, from product discovery and checkout to order tracking and troubleshooting. Always true to each brand’s voice, we create seamless experiences that resolve issues, drive revenue, increase lifetime value, and build lasting loyalty. - Every engineer on the Retail Team is a product-led thinker; every PM on Retail is also tinkering and developing tangible prototypes; and every strategist on Retail is capable of owning an agent end to end. As a part of this team, you'll set the standard on what it means to go beyond your role, and help build the groundwork for the retail industry in the future. WHAT YOU’LL DO - Design and deliver production-grade AI agents https://sierra.ai/blog/meet-the-ai-agent-engineer: You'll build and ship highly performant, reliable, and intuitive AI agents that are central, mission-critical and drive revenue directly to Sierra's growth. These aren't prototypes—they are powerful, scalable systems running in production environments across industries like finance, healthcare, and commerce. - Drive the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle (ADLC): You'll have complete ownership and autonomy from initial pilot through deployment and continuous iteration. You'll be responsible for building, tuning, and evolving AI agents in production environments, defining the standard for ADLC best practices along the way. - Partner with large enterprises and cutting-edge startups: You’ll work directly with leaders at some of the world’s largest enterprises to understand their most pressing business challenges, and build AI agents that transform how they operate at scale. You'll also partner with the most cutting-edge startups in Silicon Valley, embedding AI agents across their entire business stack to drive innovation and efficiency. - Build the future of the platform: Your direct work with customers will guide the evolution of Sierra's core platform. You'll surface unmet needs, prototype new tools and features, and collaborate with research, product, and platform to shape the future of AI agent development and Sierra's product. EXAMPLE PROJECTS These are some examples of projects that engineers on our team have worked on recently: - Abstracting complex commerce systems into packages: Modernize the sprawl of order management, fulfillment, returns, and warranty systems behind the large retailer ecosystem by creating scalable packages that optimize looking up and updating orders for customers – from Shopify storefronts to decades-old homegrown Order Management System (OMS) and claims platforms. - Shipping the full discovery-to-checkout lifecycle: Build personalized shopping flows that carry a shopper from a vague idea to a completed order. This includes everything from building a recommendation engine that combines transcript-aware planning, structured filters, and semantic and keyword search to payment and order placement. - Building production-grade agents at a truly global scale: Sierra’s retail agents serve some of the world’s largest global brands, handling traffic at unprecedented volumes during the busiest times of the year and across all geographic locales. You will be building at the frontier of enterprise applied AI. WHAT YOU'LL BRING - Experience building and scaling end-to-end production systems. - Strong technical problem-solving skills, especially in fast-changing, ambiguous environments. - A builder and tinkerer's mindset with high agency - you find creative ways to overcome obstacles and ship. - Comfort working directly with customers to understand their needs and solve real-world problems. - Excellent communication skills—clear, direct, and persuasive across technical and non-technical audiences. - Excitement in the retail space and a care for helping some of the world’s top brands continue to build brand loyalty with their customers. EVEN BETTER... - Experience building or deploying AI/LLM systems in production - Have been a founder or founding engineer - you know what it means to balance craft, ownership, and speed - Familiarity with tools that power today's AI agents: eval frameworks, agent tooling, RAG pipelines, and prompt engineering - Prior experience with React, TypeScript, and/or Go - Previous roles where you interfaced with customers or led technical projects with external stakeholders OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits - Lunch, as well as delicious snacks and coffee to keep you energized when working onsite - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description. Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy. We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.