Вакансии

Location: AZ_Phoenix_Office Who we are… Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities. Position Overview: Evaluate and process high volumes of customer and citizen requests in accordance with applicable business rules, procedures, and statutes. Develop and maintain a strong understanding of customer-specific business rules and requirements to ensure timely and accurate processing. Ensure work is completed in accordance with established business requirements, procedures, and company standards. Review work for accuracy and completeness and take appropriate action to resolve missing or incorrect information prior to completion. Identify and escalate complex requests, processing issues, or potential SLA risks to the appropriate team member or leadership. Provide exceptional customer service to citizens and clients. Process requests received from internal operational and support teams as required. Meet or exceed established service level agreements (SLAs), quality standards, and performance expectations. Maintain accurate documentation and records related to completed work and correspondence. Qualifications: Qualifications High School Diploma or Equivalent Intermediate computer skills using Microsoft Office (Word, Outlook, SharePoint, and Excel) Data Entry 40 wpm Strong communication, both verbal and written 1+ years of data entry experience required Demonstrated ability to work and problem solve independently as well as recognize when to escalate issues Make sound decisions and accept / act upon constructive feedback Adhere to professional behavioral expectations and the ability to work well with different groups and departments Must be able to communicate effectively in the English language. Bilingual in English and Spanish is a plus. Must be able to operate effectively and reliably in office and/or at home Drug Test, Background Check and Fingerprint are required Capable of sitting or standing for extended periods will be a requirement Capable of reviewing data and/or images on a computer monitor for extended periods (typically 8 hours shif ts) Verra Mobility Values An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values: Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation. Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous. Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease. Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others. With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. .

Location: AZ_Phoenix_Office Who we are… Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities. Position Overview: Evaluate and process high volumes of customer and citizen requests in accordance with applicable business rules, procedures, and statutes. Develop and maintain a strong understanding of customer-specific business rules and requirements to ensure timely and accurate processing. Ensure work is completed in accordance with established business requirements, procedures, and company standards. Review work for accuracy and completeness and take appropriate action to resolve missing or incorrect information prior to completion. Identify and escalate complex requests, processing issues, or potential SLA risks to the appropriate team member or leadership. Provide exceptional customer service to citizens and clients. Process requests received from internal operational and support teams as required. Meet or exceed established service level agreements (SLAs), quality standards, and performance expectations. Maintain accurate documentation and records related to completed work and correspondence. Qualifications: Qualifications High School Diploma or Equivalent Intermediate computer skills using Microsoft Office (Word, Outlook, SharePoint, and Excel) Data Entry 40 wpm Strong communication, both verbal and written 1+ years of data entry experience required Demonstrated ability to work and problem solve independently as well as recognize when to escalate issues Make sound decisions and accept / act upon constructive feedback Adhere to professional behavioral expectations and the ability to work well with different groups and departments Must be able to communicate effectively in the English language. Bilingual in English and Spanish is a plus. Must be able to operate effectively and reliably in office and/or at home Drug Test, Background Check and Fingerprint are required Capable of sitting or standing for extended periods will be a requirement Capable of reviewing data and/or images on a computer monitor for extended periods (typically 8 hours shif ts) Verra Mobility Values An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values: Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation. Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous. Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease. Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others. With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. .

Location: AZ_Phoenix_Office Who we are… Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities. Position Overview: Evaluate and process high volumes of customer and citizen requests in accordance with applicable business rules, procedures, and statutes. Develop and maintain a strong understanding of customer-specific business rules and requirements to ensure timely and accurate processing. Ensure work is completed in accordance with established business requirements, procedures, and company standards. Review work for accuracy and completeness and take appropriate action to resolve missing or incorrect information prior to completion. Identify and escalate complex requests, processing issues, or potential SLA risks to the appropriate team member or leadership. Provide exceptional customer service to citizens and clients. Process requests received from internal operational and support teams as required. Meet or exceed established service level agreements (SLAs), quality standards, and performance expectations. Maintain accurate documentation and records related to completed work and correspondence. Qualifications: Qualifications High School Diploma or Equivalent Intermediate computer skills using Microsoft Office (Word, Outlook, SharePoint, and Excel) Data Entry 40 wpm Strong communication, both verbal and written 1+ years of data entry experience required Demonstrated ability to work and problem solve independently as well as recognize when to escalate issues Make sound decisions and accept / act upon constructive feedback Adhere to professional behavioral expectations and the ability to work well with different groups and departments Must be able to communicate effectively in the English language. Bilingual in English and Spanish is a plus. Must be able to operate effectively and reliably in office and/or at home Drug Test, Background Check and Fingerprint are required Capable of sitting or standing for extended periods will be a requirement Capable of reviewing data and/or images on a computer monitor for extended periods (typically 8 hours shif ts) Verra Mobility Values An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values: Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation. Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous. Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease. Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others. With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. .

Location: AZ_Phoenix_Office Who we are… Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities. Position Overview: Evaluate and process high volumes of customer and citizen requests in accordance with applicable business rules, procedures, and statutes. Develop and maintain a strong understanding of customer-specific business rules and requirements to ensure timely and accurate processing. Ensure work is completed in accordance with established business requirements, procedures, and company standards. Review work for accuracy and completeness and take appropriate action to resolve missing or incorrect information prior to completion. Identify and escalate complex requests, processing issues, or potential SLA risks to the appropriate team member or leadership. Provide exceptional customer service to citizens and clients. Process requests received from internal operational and support teams as required. Meet or exceed established service level agreements (SLAs), quality standards, and performance expectations. Maintain accurate documentation and records related to completed work and correspondence. Qualifications: Qualifications High School Diploma or Equivalent Intermediate computer skills using Microsoft Office (Word, Outlook, SharePoint, and Excel) Data Entry 40 wpm Strong communication, both verbal and written 1+ years of data entry experience required Demonstrated ability to work and problem solve independently as well as recognize when to escalate issues Make sound decisions and accept / act upon constructive feedback Adhere to professional behavioral expectations and the ability to work well with different groups and departments Must be able to communicate effectively in the English language. Bilingual in English and Spanish is a plus. Must be able to operate effectively and reliably in office and/or at home Drug Test, Background Check and Fingerprint are required Capable of sitting or standing for extended periods will be a requirement Capable of reviewing data and/or images on a computer monitor for extended periods (typically 8 hours shif ts) Verra Mobility Values An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values: Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation. Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous. Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease. Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others. With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. .

Location: AZ_Phoenix_Office Who we are… Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities. Position Overview: Evaluate and process high volumes of customer and citizen requests in accordance with applicable business rules, procedures, and statutes. Develop and maintain a strong understanding of customer-specific business rules and requirements to ensure timely and accurate processing. Ensure work is completed in accordance with established business requirements, procedures, and company standards. Review work for accuracy and completeness and take appropriate action to resolve missing or incorrect information prior to completion. Identify and escalate complex requests, processing issues, or potential SLA risks to the appropriate team member or leadership. Provide exceptional customer service to citizens and clients. Process requests received from internal operational and support teams as required. Meet or exceed established service level agreements (SLAs), quality standards, and performance expectations. Maintain accurate documentation and records related to completed work and correspondence. Qualifications: Qualifications High School Diploma or Equivalent Intermediate computer skills using Microsoft Office (Word, Outlook, SharePoint, and Excel) Data Entry 40 wpm Strong communication, both verbal and written 1+ years of data entry experience required Demonstrated ability to work and problem solve independently as well as recognize when to escalate issues Make sound decisions and accept / act upon constructive feedback Adhere to professional behavioral expectations and the ability to work well with different groups and departments Must be able to communicate effectively in the English language. Bilingual in English and Spanish is a plus. Must be able to operate effectively and reliably in office and/or at home Drug Test, Background Check and Fingerprint are required Capable of sitting or standing for extended periods will be a requirement Capable of reviewing data and/or images on a computer monitor for extended periods (typically 8 hours shif ts) Verra Mobility Values An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values: Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation. Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous. Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease. Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others. With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. .

Location: AZ_Mesa_HQ Senior Buyer Department: Procurement / Supply Chain Location: Phoenix, AZ (Hybrid/Remote) Position Summary Verra Mobility is a leader in smart mobility technology, serving government, commercial fleet, and consumer markets worldwide. The Senior Buyer is responsible for procuring goods and services that support business operations, customer programs, and project execution. This role manages supplier relationships, vendor onboarding, quotations, purchase orders, and procurement activities across a diverse spend portfolio, including technology, project-related services, construction and installation services, equipment, and operational requirements. The Senior Buyer partners closely with Operations, Engineering, Program Management, Finance, Legal, and other stakeholders to ensure timely delivery, competitive pricing, and strong supplier performance. In addition to core purchasing responsibilities, the role supports supplier diversity initiatives, including MWBE spend tracking, reporting, and certification verification associated with customer and contractual requirements. Key Responsibilities Procure goods and services required to support operational, project, and customer requirements. Review purchase requisitions, obtain supplier quotations, evaluate pricing and lead times, and issue purchase orders in accordance with company policies. Manage purchasing activities across technology, project-related services, construction and installation services, equipment, and other operational categories. Develop and maintain strong supplier relationships to support quality, delivery, cost, and service objectives. Coordinate supplier onboarding activities, including supplier qualification, collection of required documentation, system setup, and collaboration with Finance, Legal, and business stakeholders. Negotiate pricing, lead times, and commercial terms with suppliers. Monitor open purchase orders and proactively expedite deliveries to meet business and project requirements. Resolve supplier performance, delivery, quality, invoicing, and service-related issues. Partner with Operations, Engineering, Program Management, and Finance to support ongoing business needs and project execution. Support competitive sourcing activities, including RFQs, RFPs, supplier evaluations, and bid analysis. Monitor supplier performance and identify opportunities for cost savings, process improvements, and risk mitigation. Support procurement requirements associated with government and municipal customer contracts. Support supplier diversity initiatives, including MWBE spend tracking, certification verification, and customer reporting requirements. Maintain accurate purchasing records and supplier information within Oracle, ServiceNow, and related procurement systems. Ensure compliance with company procurement policies, procedures, and internal controls. Required Qualifications Bachelor’s degree in Business, Supply Chain, or a related field, or equivalent experience. 5+ years of purchasing, procurement, buying, or supply chain experience. Experience managing supplier relationships, purchase orders, and commercial negotiations. Experience procuring services, equipment, materials, or project-related spend. Experience supporting supplier onboarding or supplier qualification processes. Strong organizational, analytical, communication, and problem-solving skills. Proficiency in Microsoft Excel and Microsoft Office applications. Preferred Qualifications Experience purchasing construction and installation services, technology, infrastructure, or project-based services. Experience supporting government, municipal, or public-sector customers. Experience with MWBE, DBE, SBE, VBE, or other supplier diversity programs, including spend tracking and reporting. Experience with supplier onboarding, vendor master management, or supplier qualification processes. Experience with Oracle, ServiceNow, or similar procurement systems. CPSM, CPPB, CPPO, or related procurement certification. Work Environment & Compensation Hybrid office environment with occasional travel to suppliers, project sites, or customer locations. Eligible for bonus and benefits in accordance with company policy. Verra Mobility Values An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values: Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation. Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous. Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease. Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others. With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. .

Location: Texas_Remote_Central; USA Who we are… Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities. Position Overview As a Project Manager, you will play a key role in providing world class support to our external clients and internal teams by managing the end-to-end implementation of contracted technical programs and ensuring they are delivered in a timely manner. No challenge will be too big, and no issue will go unsolved! You are responsible for tracking the status of all programs / projects as assigned by working with different stakeholders, managing customer expectations, providing status reports to management, active risk and issue management, and drive risks/issues/actions to closure. You will create and manage project plans, communicate schedules with different stakeholders and ensure successful delivery of all projects and tickets. You will work in a highly collaborative environment with a team that is geographically distributed. You will adhere to agile software development processes accepted by the organization. The candidate should have excellent analytical and interpersonal abilities and always looking to improve process and bring in efficiencies. Performs other duties as required. Essential Responsibilities Responsible for project management of assigned client implementations. Partner with a cross-functional project team to deliver programs on time, on budget and according to contractual requirements. Develop, distribute, and manage consolidated project plans, status reports, dashboards and communicate with stakeholders. Actively manage risks, issues, actions, and dependencies through closure and communicate to maintain alignment. Partner with the Account Management team to manage customer expectations through concise and timely communication. Compile, track, and report on project financials throughout project lifecycle. Works well in a team and is flexible in a fast-paced environment. Ability to effectively manage time and shifting priorities for self and delivery team. Qualifications Minimum 2-5 years of project management experience in a fast-paced environment Project Management Professional Certification (PMP) preferred, relevant industry experience and/or client implementation experience can be substituted Bachelor’s Degree in Business, Computer Engineering or Management Information Systems Degree required Experience in coaching, leading and influencing others Excellent communication and interpersonal skills Experience in managing projects and schedules using Microsoft Project Must understand the agile development methodology, applicable roles, and processes Experienced with Office products like Excel, PowerPoint to generate reports and dashboards Experienced with tools like Azure DevOps, Jira, Confluence Strong problem-resolution, analytical skills, and stakeholder management expertise Flexible and adaptable about learning, task assignments, and learning new technologies Some experience with Project Portfolio Management (PPM) tools like Planview, Mavenlink, etc. Agile Scrum Software Development practices and tools preferred. Where you’ll be working In this remote role, you'll have the flexibility to work from home full-time, allowing you to create an optimal work environment. You’ll also have regular check-ins and team meetings scheduled through virtual platforms to ensure collaboration and support Verra Mobility Values An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values: Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation. Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous. Lead with Grace. We express humility and compassion, and we are authentic and candid. Our employees demonstrate self-awareness, care for others, instill trust, and communicate effectively. Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others. With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice Verra Mobility is an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Verra Mobility Values An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values: Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation. Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous. Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease. Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others. With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. .

Location: Arizona_Remote Position Overview The Payroll Manager leads the payroll team and is responsible for the accurate and timely execution of end-to-end payroll operations across multiple pay groups in the United States and Canada, including union and prevailing wage employees. This role manages, develops, and coaches payroll team members while serving as a subject matter expert in payroll processing, compliance, and systems, ensuring adherence to all applicable U.S. federal, state, and local regulations, Canadian federal and provincial requirements, collective bargaining agreements, and prevailing wage laws. The Payroll Manager works cross-functionally with HR, Finance, and IT to improve process efficiency, maintain strong internal controls, and deliver a high-quality employee experience. Key Responsibilities Team Leadership Lead, coach, and develop a team of payroll professionals supporting U.S. and Canadian payroll operations. Set clear goals and priorities, assign and balance workload, and hold the team accountable for accuracy, timeliness, and service quality. Conduct regular one-on-ones, provide ongoing feedback, and manage performance, development, and career growth for direct reports. Participate in hiring, onboarding, and training to build team capability, cross-training, and backup coverage. Foster a collaborative, inclusive, and continuous improvement culture within the team. Payroll Processing & Operations Oversee full cycle payroll processing for U.S. and Canadian employee populations across multiple pay groups, including union and prevailing wage employees. Maintain payroll calendars, deadlines, and funding processes to ensure timely and accurate payroll execution. Review and validate payroll data including earnings, deductions, taxes, and garnishments prior to final submission. Process off-cycle payments, adjustments, and corrections as needed. Compliance & Risk Management Ensure compliance with all applicable U.S. federal, state, and local wage and hour laws, including FLSA and final pay requirements, as well as Canadian federal and provincial employment standards and payroll legislation. Ensure accurate administration of Canadian statutory deductions and remittances, including CPP/QPP, EI, QPIP, and federal and provincial income taxes, as well as timely issuance of Records of Employment (ROEs). Interpret and apply pay rules in accordance with company policies and collective bargaining agreements, including negotiated wage rates, premiums, overtime, and differentials. Ensure compliance with federal and state prevailing wage requirements, including Davis-Bacon and related acts, accurate wage and fringe benefit determinations, and timely certified payroll reporting. Administer union dues, fees, and remittances, and partner with HR and Labor Relations to implement payroll changes resulting from collective bargaining agreements. Maintain audit readiness through proper documentation, controls, and adherence to internal audit and SOX requirements. Stay current on regulatory changes and assess impact to payroll processes. Systems & Process Improvement Serve as subject matter expert for Workday including configuration support, testing, and issue resolution. Identify opportunities for process improvement and automation to increase efficiency and reduce risk. Develop, document, and maintain payroll procedures and standard operating processes. Data, Reporting & Reconciliation Perform payroll reconciliations, including variance analysis and general ledgers. Generate and analyze payroll reports to identify discrepancies, trends, and areas of risk. Support U.S. and Canadian year-end activities, including W-2, T4, and RL-1 processing, tax filings, and audit requirements. Cross-Functional Collaboration Collaborate with HRIS and IT on system integrations and data integrity. Act as an escalation point for complex payroll issues and inquiries. Resolve complex payroll discrepancies with a high level of accuracy and responsiveness. Communicate payroll-related updates, impacts, or issues clearly to employees and stakeholders. Governance & Controls Execute and monitor payroll controls, including approvals, audit trails, and segregation of duties Support internal and external audits by providing documentation and responding to audit requests Identify and mitigate payroll risks, proactively addressing gaps in processes or controls Maintain payroll-related business processes, security roles, and integrations. Monitor inbound and outbound integrations to ensure data accuracy and system stability. Qualifications Bachelor's degree in Accounting, Finance, Human Resources, or a related field, or equivalent work experience. 6+ years of payroll experience, including full cycle payroll processing in a multi-state U.S. and multi-province Canadian environment. 3+ years of hands-on Workday Payroll experience, including payroll processing, configuration, testing, and reporting. 1-3 years of people leadership experience, including managing, coaching, and developing payroll team members. Strong knowledge of U.S. federal, state, and local and Canadian federal and provincial payroll laws and regulations. Proven ability to manage complex Payroll scenarios with a high degree of accuracy and attention to detail. Strong analytical, problem-solving, and organizational skills. Experience processing payroll for union populations is preferred. Experience with prevailing wage requirements and compliance is preferred. Experience supporting payroll in a SOX-controlled environment Verra Mobility Values An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values: Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation. Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous. Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease. Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others. With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. .

Location: NY_Manhattan_Office Who we are… Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities. Position Overview: Plan – with Product and Engineering to create aligned roadmap and backlogs, understand/manage input, throughput, and capacity. Execute – with the team to deliver the committed projects, on time within budget with quality, help manage changes/disruptions to the team, partner with other managers/teams adhering to best practices, process and audit constraints. Communicate – keep both stakeholders and team informed on status, issues and risks. Grow – coach and develop team, identify and work to close talent/resource gaps, identify and work to introduce new technologies to our solutions. Guide team development efforts towards successful project delivery. Provide hands-on technical leadership to teammates through delivery of quality solutions to technical problems. Maintain high standards of software quality within the team by establishing good practices and habits. Assist in the collection and documentation of user's requirements, development of user stories, estimates and work plans. Participate in peer-reviews of solution designs and related code. Provide guidance on resolving technical and application problems. Assess opportunities for application and process improvement and prepare documentation of rationale to share with regional R&D Director, team members and other affected parties. Adhere to high-quality development principles while delivering solutions on-time and on-budget. Analyze system specifications and translate system requirements to task specifications for less experienced software engineers. Participate in agile estimations, planning, daily ceremonies and retrospectives to drive continuous improvement in team and personal performance. Deliver maximum value to the customer, ensuring that all involved have the resources they need, are communicating well, and are shielded from distractions and interruptions. Responsible for keeping time goals clear and visible to teams. Facilitate daily stand-ups “check-ins”, Planning, Showcases and Retrospectives. Coach teams to victory by guiding effective ways to communicate project visions, that inspires team to achieve. Ensure time management and recording is completed on-time (weekly) and is accurate. Participate in performance & salary review sessions. Manage conflicts within the team and reach out for support where appropriate. 1 on 1 catch ups with team members to provide opportunity for bi-directional feedback. Qualifications 10+ years of experience in commercial enterprise software delivery. 3+ years of hands-on cloud technology experience. (Azure preferred, AWS). Good Knowledge & experience with cloud security, cybersecurity practices, compliance, data privacy & security protocols & practices. Complete understanding of all phases of application development and the use of AGILE methodologies. BA/BS or advanced degree in Business, Computer Science or equivalent preferred but not required. Deep technical expertise in core technologies (C#, .Net, Java, Python) and proven experience in key delivery areas (Back-office, Artificial intelligence, IOT, security and integration). Good day to day planning, resource management and time management skills Good communication skills to be able to discuss issues with software engineers and all levels of management. Establish oneself as a credible source for guidance on organizational standards and norms. Demonstrate the courage to say "no" when necessary and provide thoughtful reasoning on why. Synthesize information, experience, and various inputs to determine the best course of action for teams and units. Optimize and integrate large-scale systems to continually improve quality and service. Hold others accountable for meeting customer needs. Encourage others to seek perspectives from impacted stakeholders. To collaborate/communicate with both technical and business stakeholders. Strong analytical skills and attention to detail. Willingness and ability to coach and mentor less experienced engineering staff. Improved efficiency and effectiveness of Verra Mobility products and services. Improved quality of deliverables to both internal and external clients. Projects delivered on time and within estimated budgets. Successful completion of the Nlets fingerprinting background assessment. Must be okay with commuting 2-3 days into our New York City, NY office Verra Mobility Values An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values: Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation. Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous. Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease. Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others. With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. .

Location: AZ_Mesa_HQ Primary Responsibilities Customer Experience Ownership Serve as an operational advocate for customers and partners throughout the customer lifecycle. Monitor customer satisfaction trends and identify opportunities to enhance service delivery. Work cross-functionally to ensure timely resolution of customer issues and inquiries. Develop recommendations that improve overall customer experience and operational efficiency. Champion a customer-first culture across Connected Vehicle Services initiatives. Operations Analysis & SLA Management Monitor, measure, and analyze operational performance metrics, KPIs, and service level agreements (SLAs). Produce recurring operational reports, dashboards, scorecards, and executive summaries. Identify trends, bottlenecks, and emerging risks within customer case management processes. Recommend corrective actions to improve operational effectiveness and SLA compliance. Support continuous monitoring of operational health and customer service performance. Customer Case Management & Escalations Manage complex customer escalations through resolution. Coordinate cross-functional teams to investigate and resolve operational issues. Ensure appropriate documentation, communication, and follow-through on escalated cases. Maintain visibility into high-priority customer issues and provide status updates to leadership. Drive timely issue resolution while balancing customer satisfaction and business objectives. Process Creation & Continuous Improvement Design, document, implement, and improve operational processes, workflows, and standard operating procedures. Identify opportunities for automation and operational efficiency. Drive continuous improvement initiatives using Lean, Six Sigma, DMAIC, or similar methodologies. Establish governance and process controls that support scale and consistency. Create process documentation and operational playbooks to support organizational growth. Problem Solving & Root Cause Analysis Lead structured root cause investigations for operational incidents and recurring issues. Analyze operational data, customer feedback, and business metrics to identify systemic problems. Develop corrective and preventive action plans. Implement and monitor solutions to ensure sustainable improvements. Facilitate problem-solving workshops and cross-functional resolution efforts. Training & Knowledge Management Develop training materials, job aids, operational documentation, and best practices for internal and external customers. Facilitate onboarding and ongoing training for team members and stakeholders. Promote a culture of operational excellence and continuous learning. Maintain knowledge repositories and ensure documentation remains current and accessible. Support adoption of new tools, technologies, processes, and AI-enabled capabilities. Project and Demonstration Coordination Coordinate operational and cross-functional projects and demonstrations supporting Connected Vehicle Services and Innovation initiatives. Facilitate project meetings, status reporting, and stakeholder communication. Support implementation of new products, services, OEM integrations, partner programs, and operational initiatives. Ensure projects and demonstrations remain aligned to business goals and customer outcomes. Required Qualifications Bachelor's degree in Business, Operations, Technology, Data Analytics, or  related equivalent experience. 3+ years of experience in operations, business analysis, customer success operations, customer support, project coordination, process improvement, or related roles. Experience managing customer issues, operational support processes, or escalation workflows. Strong analytical and problem-solving capabilities. Experience creating reports, dashboards, and operational metrics. Demonstrated ability to work independently in a fast-paced environment. Proven ability to prioritize competing demands and manage multiple initiatives simultaneously. Preferred Qualifications Experience in transportation, mobility, tolling, fleet management, telematics, connected vehicle services, automotive technology, or related industries. Knowledge of connected vehicle ecosystems, vehicle telematics, OEM integrations, fleet operations, or transportation technology solutions. Experience supporting customer-facing technology products and services. Knowledge of Lean, Six Sigma, DMAIC, Agile, Scrum, Kanban, or continuous improvement methodologies. Familiarity with AI-powered productivity and analytics tools. Experience managing operational projects across multiple stakeholders. Experience leveraging data and automation to improve operational performance and customer outcomes. Required Skills & Tools Software & Technology Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams) Advanced Microsoft Excel (Pivot Tables, Lookups, Data Analysis, Reporting, Dashboards) Salesforce CRM a Plus AI Toolsets (Microsoft Copilot, OpenAI / ChatGPT, Claude, etc.) a Plus Process mapping and workflow documentation tools a Plus Industry Knowledge (Preferred) Transportation and mobility ecosystems Connected vehicle technologies Vehicle telematics platforms Fleet operations and fleet technology Digital service operations Customer support and service management environments Behavioral Competencies The successful candidate will demonstrate: Customer-centric mindset Technical aptitude and comfort learning new technologies Innovative and forward-thinking approach Strong analytical and critical thinking skills Natural problem-solving abilities Continuous improvement mindset Exceptional attention to detail High standards of quality and accountability Strong work ethic and ownership mentality Self-motivation and ability to work with minimal supervision Excellent verbal and written communication skills Strong organizational and time-management skills Ability to influence and collaborate across functions Adaptability and resilience in a dynamic environment Commitment to delivering outstanding customer experiences Verra Mobility Values An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values: Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation. Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous. Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease. Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others. With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. .

Location: UK_London_Office Verra Mobility is a global leader in smart mobility. Verra Mobility Commercial Services creates smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations. Arizona-based Verra Mobility Corp. currently operates in 15 countries and in 22 languages. We believe there is significant opportunity to further expand into Europe. We have established our European headquarters in Amsterdam, from which we have launched our tolling and violation management solution business in Europe in 2019. We further have offices in London, Paris, Madrid, and Budapest, with a workforce of close to 100 people. Our European tolling business has established relationships with tolling authorities throughout Spain, Portugal, France, Italy and Ireland, through which we offer interoperable electronic tolling directly to consumers, through white-label partnerships and to RAC customers, depending on location. Additionally, our European violations business specializes in the identification, notification, and collection of unpaid traffic, parking and public transport related fees, charges, and penalties issued to foreign registered vehicles or persons on behalf of issuing authorities in more than 17 European countries. We provide our services in more than 20 languages and more than 10 currencies and to leverage existing connections with approximately 30 vehicle licensing authorities and over 600 toll and ticket-issuing authorities for whom we bill violators in more than 135 countries. Position Overview The Communication Administrator is a key member of the Euro Parking Collection (EPC) Customer Care Department, providing critical support across all customer and client communication channels. This role ensures the efficient handling of complex, multi-language correspondence in a highly regulated environment, supporting more than 450 issuing authorities across 15 European countries and complying with over 350 distinct business rules. This role plays a pivotal role in coordinating and managing all forms of internal and external communication across the organisation. This includes the effective handling of incoming and outgoing correspondence, translation services, and managing enquiries received via phone, email, post, and fax. The role is responsible for delivering timely, accurate, and compliant responses aligned with client group business rules, requirements, and applicable regulatory standards. Fluency in multiple languages is essential, along with a high level of attention to detail and the ability to confidently navigate multiple systems and business areas that offers various products. A thorough understanding of and adherence to General Data Protection Regulation (GDPR) requirements is fundamental to the role. The Communication Administrator will also contribute to cross-functional initiatives, support the development and maintain of Standard Operating Procedures (SOPs), and ensure the consistency and compliance of all client communications. This position demands a proactive approach, excellent organisational skills, and a collaborative mind-set to uphold communication standards across the organisation Ideal for candidates with 1–3 years of relevant experience in customer service, technical help desk roles, or administrative functions, this position offers the opportunity to develop expertise in multi-system navigation, regulatory compliance, GDPR management, and client engagement in a dynamic, international environment. Essential Responsibilities · Efficiently manage all incoming and outgoing written correspondence, ensuring accuracy, compliance with business rules, and adherence to service level agreement (SLA) deadlines. · Handle representations in multiple languages, tailored to the specific requirements of individual clients. · EPC currently is working with 450 issuing organisations following their individual business rules in 22 languages across 15 European countries. Administrator is required to understand, follow and apply up to 350 distinct business rules per client group when handling representations. · Maintain and manage individual email inboxes, ensuring timely action is taken on all communications. · Promptly escalate high-priority or sensitive matters to appropriate internal or external stakeholders. · Act as a representative of issuing authorities in formal processes, including challenges raised with independent adjudicators, by preparing and submitting accurate evidence packs in a timely manner. · Manage inbound and outbound calls in designated language(s), providing clear, professional communication aligned with business rules. · Draft and issue client-facing responses in native languages where applicable, maintaining cultural appropriateness and consistent tone. · Record accurate and detailed case notes following calls and other key contravener interactions, ensuring case histories are up to date. · Share relevant client updates with the Customer Care Manager, other key stakeholders and other team members; maintain accurate and up-to-date client records in internal systems (e.g., Vendor Cards). · Translate, edit, and proofread documents as required, ensuring linguistic accuracy and timely delivery. · Contribute to internal communication initiatives, including the development of FAQs, standard operating procedures (SOPs), public website content, response templates, and communication audits. · Collaborate with senior team members and provide feedback on opportunities for improving communication processes and internal systems. · Support the onboarding and development of new team members through the preparation of training materials, delivery of training sessions, and provision of coaching and feedback. · Contribute to various language- and system-based projects, including Enterprise (EHI), Pagatelia, Debt Collection, Hungary Domestic, and pilot schemes such as Violations – Europcar Denmark. · Ensure all communication-related tasks—routine and project-based—are completed within established deadlines and in line with organizational quality standards. Qualifications Education & Experience · Minimum High School Diploma (GCSEs or A-levels) or equivalent required. · 1–3 years of relevant work experience. · Familiarity with CRM systems useful. Languages · Excellent verbal and written communication skills in English with the ability to convey complex information clearly and professionally. · Proficiency in additional European languages—such as French, German, Dutch, Spanish, Italian or Nordic languages—are highly desirable. Skills & Competencies · Proven ability to interpret and apply complex legislation and varied client-specific business rules across multiple issuing authorities while handling representations. · Strong organizational and time management skills, with the ability to prioritize effectively and meet multiple competing deadlines. · Confident in working across a variety of internal & external systems, often switching between platforms daily to meet differing businesses entity requirements (e.g. Navision, Admin Panel, CSR, Azure, client-facing portals, and document management systems). · Proficient in Microsoft Office applications, particularly Word, Outlook, Excel, and Adobe Acrobat, with the ability to use these tools in a professional and efficient manner. · Exceptional attention to detail and a high degree of accuracy, especially in handling legal documentation or data-sensitive communications. · Excellent interpersonal and communication skills, with a collaborative team-oriented approach. · Self-driven and capable of working independently while managing individual responsibilities to a high standard. · Open to continuous improvement, with a proactive attitude toward contributing to process enhancements and participating in cross-functional feedback. Behavioral Criteria · Professional Communication & Stakeholder Service: Demonstrates clear, professional and timely communication with internal stakeholders and external vendors to ensure accurate and service-focused delivery. · Learning Agility & Technical Development: Demonstrates the ability and willingness to acquire and apply new systems knowledge, digital tools and automation technologies (including AI-supported processes) relevant to the role. · Accuracy & Accountability: Maintains high levels of attention to detail in high-volume communication workflows and takes responsibility for quality and error resolution. · Adaptability & Operational Flexibility: Responds effectively to changing priorities, workload fluctuations and evolving regulatory or client requirements to maintain service continuity. · Team Collaboration & Contribution: Works constructively within the team environment, supporting shared objectives and contributing to efficient operational delivery. · Continuous Improvement Orientation: Identifies and supports process enhancements to improve efficiency, accuracy and automation within communication and vendor workflows. Verra Mobility Values An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values: Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation. Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous. Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease. Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others. With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. .

Location: Hungary_Budapest_Office Verra Mobility is a global leader in smart mobility. Verra Mobility Commercial Services creates smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations. Arizona-based Verra Mobility Corp. currently operates in 15 countries and in 22 languages. We believe there is significant opportunity to further expand into Europe. We have established our European headquarters in Amsterdam, from which we have launched our tolling and violation management solution business in Europe in 2019. We further have offices in London, Paris, Madrid, and Budapest, with a workforce of close to 100 people. Our European tolling business has established relationships with tolling authorities throughout Spain, Portugal, France, Italy and Ireland, through which we offer interoperable electronic tolling directly to consumers, through white-label partnerships and to RAC customers, depending on location. Additionally, our European violations business specializes in the identification, notification, and collection of unpaid traffic, parking and public transport related fees, charges, and penalties issued to foreign registered vehicles or persons on behalf of issuing authorities in more than 17 European countries. We provide our services in more than 20 languages and more than 10 currencies and to leverage existing connections with approximately 30 vehicle licensing authorities and over 600 toll and ticket-issuing authorities for whom we bill violators in more than 135 countries. Position Overview The Communication Administrator is a key member of the Euro Parking Collection (EPC) Customer Care Department, providing critical support across all customer and client communication channels. This role ensures the efficient handling of complex, multi-language correspondence in a highly regulated environment, supporting more than 450 issuing authorities across 15 European countries and complying with over 350 distinct business rules. This role plays a pivotal role in coordinating and managing all forms of internal and external communication across the organisation. This includes the effective handling of incoming and outgoing correspondence, translation services, and managing enquiries received via phone, email, post, and fax. The role is responsible for delivering timely, accurate, and compliant responses aligned with client group business rules, requirements, and applicable regulatory standards. Fluency in multiple languages is essential, along with a high level of attention to detail and the ability to confidently navigate multiple systems and business areas that offers various products. A thorough understanding of and adherence to General Data Protection Regulation (GDPR) requirements is fundamental to the role. The Communication Administrator will also contribute to cross-functional initiatives, support the development and maintain of Standard Operating Procedures (SOPs), and ensure the consistency and compliance of all client communications. This position demands a proactive approach, excellent organisational skills, and a collaborative mind-set to uphold communication standards across the organisation Ideal for candidates with 1–3 years of relevant experience in customer service, technical help desk roles, or administrative functions, this position offers the opportunity to develop expertise in multi-system navigation, regulatory compliance, GDPR management, and client engagement in a dynamic, international environment. Essential Responsibilities · Efficiently manage all incoming and outgoing written correspondence, ensuring accuracy, compliance with business rules, and adherence to service level agreement (SLA) deadlines. · Handle representations in multiple languages, tailored to the specific requirements of individual clients. · EPC currently is working with 450 issuing organisations following their individual business rules in 22 languages across 15 European countries. Administrator is required to understand, follow and apply up to 350 distinct business rules per client group when handling representations. · Maintain and manage individual email inboxes, ensuring timely action is taken on all communications. · Promptly escalate high-priority or sensitive matters to appropriate internal or external stakeholders. · Act as a representative of issuing authorities in formal processes, including challenges raised with independent adjudicators, by preparing and submitting accurate evidence packs in a timely manner. · Manage inbound and outbound calls in designated language(s), providing clear, professional communication aligned with business rules. · Draft and issue client-facing responses in native languages where applicable, maintaining cultural appropriateness and consistent tone. · Record accurate and detailed case notes following calls and other key contravener interactions, ensuring case histories are up to date. · Share relevant client updates with the Customer Care Manager, other key stakeholders and other team members; maintain accurate and up-to-date client records in internal systems (e.g., Vendor Cards). · Translate, edit, and proofread documents as required, ensuring linguistic accuracy and timely delivery. · Contribute to internal communication initiatives, including the development of FAQs, standard operating procedures (SOPs), public website content, response templates, and communication audits. · Collaborate with senior team members and provide feedback on opportunities for improving communication processes and internal systems. · Support the onboarding and development of new team members through the preparation of training materials, delivery of training sessions, and provision of coaching and feedback. · Contribute to various language- and system-based projects, including Enterprise (EHI), Pagatelia, Debt Collection, Hungary Domestic, and pilot schemes such as Violations – Europcar Denmark. · Ensure all communication-related tasks—routine and project-based—are completed within established deadlines and in line with organizational quality standards. Qualifications Education & Experience · Minimum High School Diploma (GCSEs or A-levels) or equivalent required. · 1–3 years of relevant work experience. · Familiarity with CRM systems useful. Languages · Excellent verbal and written communication skills in English with the ability to convey complex information clearly and professionally. · Proficiency in additional European languages—such as French, German, Dutch, Spanish, Italian or Nordic languages—are highly desirable. Skills & Competencies · Proven ability to interpret and apply complex legislation and varied client-specific business rules across multiple issuing authorities while handling representations. · Strong organizational and time management skills, with the ability to prioritize effectively and meet multiple competing deadlines. · Confident in working across a variety of internal & external systems, often switching between platforms daily to meet differing businesses entity requirements (e.g. Navision, Admin Panel, CSR, Azure, client-facing portals, and document management systems). · Proficient in Microsoft Office applications, particularly Word, Outlook, Excel, and Adobe Acrobat, with the ability to use these tools in a professional and efficient manner. · Exceptional attention to detail and a high degree of accuracy, especially in handling legal documentation or data-sensitive communications. · Excellent interpersonal and communication skills, with a collaborative team-oriented approach. · Self-driven and capable of working independently while managing individual responsibilities to a high standard. · Open to continuous improvement, with a proactive attitude toward contributing to process enhancements and participating in cross-functional feedback. Behavioral Criteria · Professional Communication & Stakeholder Service: Demonstrates clear, professional and timely communication with internal stakeholders and external vendors to ensure accurate and service-focused delivery. · Learning Agility & Technical Development: Demonstrates the ability and willingness to acquire and apply new systems knowledge, digital tools and automation technologies (including AI-supported processes) relevant to the role. · Accuracy & Accountability: Maintains high levels of attention to detail in high-volume communication workflows and takes responsibility for quality and error resolution. · Adaptability & Operational Flexibility: Responds effectively to changing priorities, workload fluctuations and evolving regulatory or client requirements to maintain service continuity. · Team Collaboration & Contribution: Works constructively within the team environment, supporting shared objectives and contributing to efficient operational delivery. · Continuous Improvement Orientation: Identifies and supports process enhancements to improve efficiency, accuracy and automation within communication and vendor workflows. Verra Mobility Values An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values: Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation. Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous. Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease. Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others. With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. .

Location: United Kingdom_Remote Verra Mobility is a global road safety technology business partnering with governments and transport authorities to deliver roadside camera systems, speed enforcement technology and networked infrastructure. We're looking for a hands-on Field Service Engineer / Operations Technician to install, maintain and troubleshoot roadside technology across the region. This is an independent, field-based role suited to someone who enjoys solving technical problems, working across different sites and keeping critical systems running. You don't need experience in traffic enforcement. We welcome candidates from telecommunications, fibre networks, IT infrastructure, CCTV, electronics and other technical field service backgrounds. What you'll do Install, commission, test and maintain roadside technology and equipment. Diagnose and resolve hardware, software, electrical and network faults. Carry out preventative maintenance, repairs and equipment calibration. Troubleshoot connectivity issues involving networks, cabling and associated systems. Maintain accurate technical records and service reports. Work safely across roadside and outdoor environments. Manage assigned work independently while collaborating with customers and technical teams. Participate in on-call support and travel between regional sites, including occasional overnight stays. What you'll bring At least two years' hands-on experience in field engineering, telecommunications, IT infrastructure or technical maintenance. Strong technical fault-finding and equipment troubleshooting skills. Practical knowledge of networking, LAN/WAN connectivity, cabling and Microsoft operating systems. Experience installing, configuring or maintaining hardware and software. Basic electrical or wiring knowledge. A safety-first approach and confidence working independently. Good communication, organisation and technical reporting skills. A full, valid UK driving license. Experience with CCTV, fiber networks, roadside infrastructure or intelligent transport systems is advantageous but not essential. Relevant technical qualifications and safety certifications are also welcomed. Why join Verra Mobility? Work with specialised road safety technology, build on your technical experience and develop new skills across networking, electronics and intelligent transport systems. A company vehicle is provided for work-related travel. This is a mobile, field-based position involving regular driving, outdoor working and on-call responsibilities. Employment is subject to relevant pre-employment screening and compliance checks. Verra Mobility is committed to a diverse and inclusive workplace where everyone is treated fairly and with respect. We welcome applications from people of all backgrounds and provide equal opportunities regardless of personal characteristics or circumstances. Verra Mobility Values An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values: Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation. Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous. Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease. Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others. With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. .

Location: United Kingdom_Remote Verra Mobility is a global road safety technology business partnering with governments and transport authorities to deliver roadside camera systems, speed enforcement technology and networked infrastructure. We're looking for a hands-on Field Service Engineer / Operations Technician to install, maintain and troubleshoot roadside technology across the region. This is an independent, field-based role suited to someone who enjoys solving technical problems, working across different sites and keeping critical systems running. You don't need experience in traffic enforcement. We welcome candidates from telecommunications, fibre networks, IT infrastructure, CCTV, electronics and other technical field service backgrounds. What you'll do Install, commission, test and maintain roadside technology and equipment. Diagnose and resolve hardware, software, electrical and network faults. Carry out preventative maintenance, repairs and equipment calibration. Troubleshoot connectivity issues involving networks, cabling and associated systems. Maintain accurate technical records and service reports. Work safely across roadside and outdoor environments. Manage assigned work independently while collaborating with customers and technical teams. Participate in on-call support and travel between regional sites, including occasional overnight stays. What you'll bring At least two years' hands-on experience in field engineering, telecommunications, IT infrastructure or technical maintenance. Strong technical fault-finding and equipment troubleshooting skills. Practical knowledge of networking, LAN/WAN connectivity, cabling and Microsoft operating systems. Experience installing, configuring or maintaining hardware and software. Basic electrical or wiring knowledge. A safety-first approach and confidence working independently. Good communication, organisation and technical reporting skills. A full, valid UK driving licence. Experience with CCTV, fibre networks, roadside infrastructure or intelligent transport systems is advantageous but not essential. Relevant technical qualifications and safety certifications are also welcomed. Why join Verra Mobility? Work with specialised road safety technology, build on your technical experience and develop new skills across networking, electronics and intelligent transport systems. A company vehicle is provided for work-related travel. This is a mobile, field-based position involving regular driving, outdoor working and on-call responsibilities. Employment is subject to relevant pre-employment screening and compliance checks. Verra Mobility is committed to a diverse and inclusive workplace where everyone is treated fairly and with respect. We welcome applications from people of all backgrounds and provide equal opportunities regardless of personal characteristics or circumstances. Verra Mobility Values An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values: Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation. Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous. Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease. Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others. With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. .

Location: AZ_Mesa_HQ DevOps Engineer Mixed-Cloud Platform & Release Engineering Position Overview We are seeking a skilled DevOps Engineer to help build, operate, and continuously improve the CI/CD pipelines and infrastructure that support our mobility products. This is a hands-on individual contributor role responsible for the reliability, security, and velocity of build and release automation across a hybrid environment that includes Amazon Web Services (AWS), Microsoft Azure, and on-premises data centers. You will work alongside a team of DevOps engineers, SREs, and release engineers, partnering closely with Software Engineering, QE, Architecture, and Information Security to help hundreds of microservices ship safely multiple times per day. Success in this role is measured by your contributions to deployment frequency, change failure rate, mean time to recovery (MTTR), platform availability, and the security posture of the delivery pipeline. Essential Responsibilities CI/CD & Release Engineering Build, maintain, and continuously improve CI/CD pipelines supporting hundreds of microservices and applications, including pipeline-as-code standards, build artifacts, container images, and deployment automation across Azure DevOps and GitHub Actions. Contribute to measurable improvements in DORA metrics: deployment frequency, lead time for changes, change failure rate, and time to restore service. Implement and maintain release patterns (blue/green, canary, feature flags), rollback procedures, and pre-production validation gates. Partner with QE to embed automated testing — unit, integration, contract, performance, and security — into pipelines so that quality is enforced before production. Hybrid Cloud & Infrastructure Operations Build and operate infrastructure across AWS, Azure, and on-premises data centers, including compute, networking, storage, identity, and connectivity between environments (VPN, ExpressRoute, Direct Connect, peering, and transit). Manage and support Kubernetes (EKS, AKS, and on-prem clusters), container registries, service meshes, ingress controllers, and supporting middleware. Write and maintain Infrastructure-as-Code (IaC) using Terraform and platform-native tooling (CloudFormation, ARM/Bicep); participate in drift detection, peer review, and policy-as-code on all infrastructure changes. Support capacity planning, cost optimization (FinOps), and rightsizing efforts across cloud and on-prem footprints. Observability, Reliability & Incident Response Build and maintain the observability stack — metrics, logs, traces, and synthetic monitoring — and help define SLOs, SLIs, and error budgets for critical services. Participate in on-call rotations and act as an incident responder for production events, contributing to root-cause analysis and tracking corrective actions to completion. Support chaos engineering exercises, game days, disaster recovery testing, and business continuity exercises to validate the resilience of hybrid systems. Security & Compliance Partner with Information Security to implement shift-left security practices: SAST, DAST, SCA, secrets scanning, container image scanning, and IaC policy scanning in every pipeline. Manage secrets, certificates, and identity infrastructure across cloud and on-prem environments (AWS Secrets Manager, Azure Key Vault, IAM, RBAC). Help maintain audit readiness for SOC 2, PCI-DSS, and other regulatory frameworks applicable to mobility and payments processing by producing evidence of pipeline controls, access management, and change governance. Cross-Functional Collaboration Partner with Software Engineering to ensure new services are built with pipeline, observability, and infrastructure templates from day one — not bolted on later. Work with Architecture to align platform direction with the broader technology roadmap, including migrations between legacy and modern platforms. Document runbooks, pipeline standards, and infrastructure patterns so that knowledge is shared across the team. Respond to system issues, participate in high-priority incident calls, and support emergency activities outside of standard hours as needed. Required Qualifications Bachelor's degree in Computer Science, Engineering, or related field, or equivalent professional experience. 3+ years of experience in DevOps, SRE, Platform Engineering, or Cloud Infrastructure roles. Hands-on experience operating production systems in at least one of the following: AWS, Azure, or on-premises data centers, with an interest in developing depth across a hybrid environment. Experience with CI/CD platforms, specifically Azure DevOps and GitHub Actions (or comparable: Jenkins, GitLab CI, CircleCI), including writing and maintaining pipeline-as-code. Working experience with Infrastructure-as-Code (Terraform preferred; CloudFormation, ARM/Bicep, Ansible, Puppet, or Chef a plus). Experience with container orchestration (Kubernetes — EKS, AKS, or self-managed) and container build/registry workflows (Docker, ACR, ECR, Harbor). Proficiency in scripting and automation in one or more of: Python, Bash, PowerShell, Go, or TypeScript/JavaScript. Working knowledge of Git workflows, branching strategies, and code review practices. Familiarity with observability tooling such as Datadog, New Relic, Splunk, Prometheus, Grafana, ELK, or Azure Monitor / CloudWatch. Willingness to participate in on-call rotations and respond to production incidents. Clear, concise written and verbal communication skills. Preferred Qualifications Experience in mobility, transportation, tolling, parking, or other regulated, high-volume transaction-processing environments. Exposure to compliance regimes such as SOC 2, PCI-DSS, ISO 27001, or FedRAMP. Hands-on experience with service mesh, API gateways, or zero-trust networking patterns. Experience with FinOps practices and cloud cost management tooling (CloudHealth, Apptio, native cost explorers). Experience migrating workloads between on-prem and cloud, or between cloud providers. Relevant certifications: AWS Solutions Architect / DevOps Engineer, Azure Administrator / DevOps Engineer Associate, Certified Kubernetes Administrator (CKA), HashiCorp Terraform Associate. Familiarity with data and AI/ML platform operations (model registries, feature stores, ML pipelines). What Success Looks Like in the First 9 Months Within 90 days: ramped up on the team's CI/CD platform, infrastructure, and observability stack across AWS, Azure, and on-prem; owning at least one pipeline or service area independently. Within 6 months: contributing measurable improvements to deployment frequency and change failure rate for owned pipelines; actively participating in the on-call rotation and incident response. Within 9 months: recognized as a go-to contributor for at least one platform domain (CI/CD, cloud infrastructure, observability, or security); mentoring newer engineers and contributing to team standards. Verra Mobility Values An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values: Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation. Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous. Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease. Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others. With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. .

Location: California_Remote Job Duties: · Administrative · Develop and implement efficient administrative systems and processes to streamline day-to-day operations. · Ensure accurate and timely documentation of all administrative activities and maintain comprehensive records. · Implement and monitor best practices for document management, data accuracy, and information security. · Open, Check, Report, and help Resolve IT/SNOW (or similar incident management system) Problem Tickets to meet customer needs and/or concerns. · Report out updates, issues/concerns, and any ongoing projects related to Voice of the Customer to the Service Enablement Leader and/or Department. · Customer Experience · Design and execute comprehensive strategies aimed at enhancing the overall customer experience and satisfaction. · Conduct regular analyses of customer feedback, service metrics, and performance data to identify trends and areas for improvement. · Collaborate with various departments to develop and implement initiatives that address customer needs and expectations. · Create and help maintain a customer-centric culture across the organization, ensuring that all interactions meet high standards of excellence. · Address and resolve complex customer issues and complaints with empathy and efficiency, aiming to turn challenges into opportunities for improvement. · Executive Services · Assists the Client Implementation Team with efficient handover from implementation to Operations and Maintenance phase of contracts. Expected to attend all Client Implementation meetings for assigned customers. · Serves as the Primary Point of Contact for customers during the Operations and Maintenance phase of contracts. · Ensures adherence to business rules and ongoing delivery of all contract requirements and services levels. · Serve as a primary point of contact for internal and external stakeholders, ensuring clear communication and effective relationship management. · Consistently meet and exceed the Annual Operating Plan (AOP) revenue and margin targets for assigned customers through the implementation of strategic initiatives, collaborative and cross-functional work, and effective performance monitoring. · Prepare and review reports, presentations, and other materials for executive and departmental meetings, ensuring accuracy and clarity. · Assist in strategic planning and decision-making processes for assigned customers by providing relevant insights and recommendations. · Facilitate regular customer interaction with Sales and Product Teams. · Prepare and submit client change requests to Product Intake and/or BRQ team for evaluation and prioritization. · Operations · Oversee and optimize daily operational processes to ensure alignment with organizational goals and objectives. · Assist with quality, accuracy and compliance audits. · Oversee the invoicing process, including preparation, review and approval of invoices to maintain financial integrity. · Ensure the renewal of assigned contracts, including timely exercise of contract option years and assisting the Global Bid Team as required. · Provide support for court and administrative hearings as required. · Stay updated on changes to applicable laws and regulations impacting assigned customers. · Collaborate with various departments to streamline workflows, improve communication, and resolve operational challenges. Qualifications: · Bachelor’s degree in business administration, Management, or a related field · Extensive experience in program management, executive administration, or a similar role, with a proven track record of success. · Strong background in enhancing customer experience and driving operational improvements. · Exceptional organizational, communication, and problem-solving skills. · Working knowledge of Microsoft Office (Excel, Word, PowerBI) · Willingness to travel to client locations as required (including overnight stays if necessary). · Required to pass a NLETS background check Verra Mobility Values An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values: Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation. Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous. Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease. Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others. With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. .

Location: AZ_Phoenix_Office; Florida_Remote; Texas_Remote_Central Who we are… Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities. Position Overview The Implementation Consultant combines business requirements management and technical documentation expertise to support the implementation of complex, high-priority technology programs for state and local government clients. Working in partnership with the Project Leader (Project Manager or Program Manager), this role is responsible for gathering, validating, managing, and documenting client business rules, operational workflows, and technical and business requirements that directly impact program compliance, system configuration, and execution. The Client Implementation Consultant collaborates closely with cross-functional teams, including Engineering, Legal, Sales, Product, and Operations, to translate client needs and applicable regulatory requirements into accurate, actionable implementation deliverables. This role requires exceptional attention to detail, sound judgment, strong organizational skills, and the ability to manage complex documentation and competing priorities while ensuring alignment with client expectations, business objectives, software capabilities, and applicable state and local legislative requirements. Essential Responsibilities · Business Requirements Management: Lead and coordinate the BRQ process by managing internal and external stakeholder contributions, validating submitted information, and ensuring requirements are accurately captured and documented within established timelines for client-specific system configuration business and technical requirements. · Client Needs Assessment: Develop a thorough understanding of client business objectives, operational workflows, business rules, and implementation requirements to ensure solutions align with client needs and program expectations. · Implementation Coordination and Reporting: Work in conjunction to support the Project Leader for implementation milestones and deliverables. Proactively identify, document, and communicate implementation risks, dependencies, and challenges, coordinating timely resolution with the appropriate stakeholders. · Program Document Development: Collaborate with Engineering, Software Development, Legal, and other stakeholders to draft, review, finalize, and deliver program-specific documentation, including citations, notices, certifications, affidavits, and other required materials. Document Control and Version Management: Maintain document version control, revision histories, and audit trails across multiple client programs. Ensure changes to notices, certifications, affidavits, and other program documents are accurately tracked, reviewed, approved, and maintained. · Regulatory and Business Compliance: Ensure program documentation and configuration requirements align with applicable state and local legislation, established business rules, internal policies, and system capabilities. Identify potential discrepancies or compliance concerns and coordinate appropriate review and resolution. · Continuous Improvement: Identify opportunities to improve requirements gathering, documentation management, workflow efficiency, and implementation practices to support scalable, repeatable, and high-quality program delivery. Qualifications and Experience ·       Minimum of five years of experience in a client-facing role involving business requirements management, business analysis, client configuration, implementation coordination, or a related discipline supporting technology implementations. ·       Demonstrated experience partnering with Engineering, Software Development, Product, or other technical teams to translate business requirements into system configurations, technical specifications, or implementation deliverables. ·       Exceptional attention to detail, with the ability to identify discrepancies, validate complex information, maintain accurate records, and consistently produce high-quality work. ·       Strong information retention and organizational skills, with the ability to absorb, recall, and apply complex business rules, processes, procedures, and program requirements across multiple client engagements. ·       Strong sense of accountability and ownership, with the ability to thoroughly understand assigned responsibilities, follow tasks through completion, and proactively identify opportunities for improvement. ·       Demonstrated initiative and self-directed learning skills when navigating complex or unfamiliar situations, learning new systems and processes, researching solutions, resolving discrepancies, and managing competing priorities. ·       Excellent written and verbal communication skills, including the ability to translate complex technical, operational, regulatory, and business concepts into clear, concise, audience-appropriate language. ·       Experience reviewing contracts and related agreements, including Statements of Work (SOWs) and Professional Services Agreements (PSAs), to understand scope, deliverables, responsibilities, and contractual requirements. ·       Experience developing, documenting, maintaining, and standardizing process flows, workflows, business rules, and procedural documentation. ·       Familiarity with project management and issue-tracking tools, such as Azure DevOps, ServiceNow, and Jira. ·       Ability to manage multiple client requirements, documentation deliverables, and implementation priorities while maintaining accuracy and meeting established deadlines. Aligned with Verra Mobility Values Do What’s Right – We’ve committed to doing the right thing for each other and for our customers – integrity is our DNA Lead With Grace – We embrace the importance of our colleagues and customers and always treat them with kindness and grace. Own It – We foster a culture of accountability and excellence, where going the extra mile is standard practice. Win Together – We are ambitious and like to win, but we know we win more when we include others and work together. Verra Mobility Values An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values: Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation. Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous. Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease. Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others. With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. .

Location: AZ_Phoenix_Office Who we are... Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities. Position Overview: Evaluate and process high volumes of customer and citizen requests in accordance with applicable business rules, procedures, and statutes. Develop and maintain a strong understanding of customer-specific business rules and requirements to ensure timely and accurate processing. Ensure work is completed in accordance with established business requirements, procedures, and company standards. Review work for accuracy and completeness and take appropriate action to resolve missing or incorrect information prior to completion. Identify and escalate complex requests, processing issues, or potential SLA risks to the appropriate team member or leadership. Provide exceptional customer service to citizens and clients. Process requests received from internal operational and support teams as required. Meet or exceed established service level agreements (SLAs), quality standards, and performance expectations. Maintain accurate documentation and records related to completed work and correspondence. Sort, scan, and process incoming mail correspondence, requiring an in-office presence 2–3 days per week based on business needs to support mail handling and other on-site operational requirements. Verra Mobility Values An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values: Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation. Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous. Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease. Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others. With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. .