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Location: Australia_Melbour_Office Verra Mobility is a global smart mobility technology business with a clear purpose: making roads safer and journeys easier. We partner with governments and road authorities to deliver technology that improves road safety, encourages responsible driving and helps protect the communities who use our roads. We are seeking an organised and proactive Operations Administrator to support the delivery of our road safety programs. Based in South Melbourne , you'll play an important role in supporting our operational teams, field technicians, contractors and customers. This position combines purchasing, financial administration, customer reporting and compliance coordination in a busy technical operations environment. We're looking for someone who enjoys working independently, managing competing priorities and taking responsibility for delivering accurate, timely outcomes. This is a permanent, full-time role based in our South Melbourne office 5 days per week onsite. What you'll be doing Raising and tracking purchase orders, processing invoices and following up outstanding purchasing matters. Preparing operational reports and maintaining accurate spreadsheets, registers and records. Producing customer reports and monitoring compliance with contractual and operational requirements. Arranging contractor inductions and permits and maintaining compliance documentation. Managing shared inboxes, responding to enquiries and following up outstanding actions. Assisting field technicians and operational teams with scheduling and documentation. Working with internal teams, suppliers and customers to resolve operational and administrative issues. Recommending improvements to administrative processes and operational workflows. What you'll bring Demonstrated experience in operations administration, business support or a similar coordination role. Strong organisational skills and the ability to manage competing priorities and deadlines. Experience with purchase orders, invoice processing, operational reporting and record management. Intermediate Microsoft Excel skills and proficiency across Microsoft Office applications. Clear written and verbal communication skills and a professional, customer-focused approach. Strong attention to detail, sound judgement and the ability to work independently. Experience supporting field services, engineering, maintenance or technical operations would be advantageous. Familiarity with SAP or similar enterprise systems would be beneficial. Why join Verra Mobility? You'll be part of an international technology business delivering programs that make a positive contribution to road safety. You'll work alongside experienced colleagues, support a range of operational activities and have opportunities to contribute to improvements in how we deliver our services. Our values guide how we work: Do What's Right, Choose Courage Over Comfort, Win Together and Own It. Interested? If you enjoy operational administration, working with different teams and taking responsibility for getting things done, we'd like to hear from you. Apply now with your current CV. We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. First Nations people, those identifying as LGBTQIA+, females, people of all ages, with disabilities, and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that reflects the community in which we live. Verra Mobility Values An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values: Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation. Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous. Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease. Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others. With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. .

Location: California_Remote About This Team And Role This position involves the review and processing of photo enforcement events, which is a clerical and data entry-based task. Candidates must be able to follow basic procedures and scripts to function in the role. The position requires strong attention to detail, a high level of quality, strong problem-solving skills, dependability, and a demonstrated ability to document and report issues as needed. This position reports within the Operations Group and will report to the Operations Supervisor. What You’ll Do Review, assess, and perform data entry tasks for photo enforcement program events using web-based tools. Align processing determinations and escalated actions to written instructions that are client specific. Adapt processing behaviors based on feedback or rules documentation changes. Achieve production and quality goals as assigned by the Processing Department. Utilize basic computer skills to access and interpret performance reporting. Other office/clerical duties as assigned. What You'll Need High School diploma or GED. Strong communication skills, both verbal and written, and the ability to determine the proper medium of communication based on issues at hand. Professionalism and the ability to work well with different groups of people. Self-motivated, quality driven individual with a strong attention to detail. Demonstrated ability to multi-task and meet all assigned deadlines in a productivity driven environment. Familiarity with basic computer skills such as Outlook, Teams, and web browsers with the ability to learn and navigate a variety of computer systems/software. Ability to sit for long periods of time for data entry/event processing. Verra Mobility Values An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values: Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation. Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous. Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease. Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others. With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. .

Location: California_Remote Position Overview Verra Mobility is currently hiring a Team Lead in our Government Solutions Event Processing department. This developing leader is someone who will be reliable, punctual, exercises good judgment, and makes sound business decisions. A successful candidate will have demonstrated leadership characteristics along with a desire to develop these leadership skills further. The candidate must place great emphasis on high quality work paired with efficient production. This candidate will support the Supervisor in curating sustainable employee engagement. It is essential that this leader have a true customer-centric mindset, and a lens for both internal and external stakeholders. The Team Lead will report to the Operations Supervisor within Verra Mobility’s Operations Group. Essential Responsibilities Regularly reviews processor performance, then provides coaching and training to address gaps. Thorough understanding of core values and leadership competencies with the proven ability to inspire others to embody them as well. Serve as leader within a team environment. Operate as the initial point of contact for team members regarding escalations or other issues. Collects and disseminates daily metrics. Responds to client, customer, and/or internal processing-related inquiries in a professional, thorough, and timely manner. Fields and resolves escalated internal inquiries from other departments. Provides feedback and/or suggestions to leadership team on improving operational procedures and processes. Collaborate in planning and strategy sessions using continuous improvement methodologies. Partners with outside vendor and subcontractor organizations as needed. Diligently works on various internal project assignments as needed. Assists Supervisor/Manager with other tasks and duties as assigned. Oversees the office and team when supervisor is out of the office. Process events as needed. Qualifications High School Diploma, GED, college experience preferred or equivalent work experience. Strong problem-solving and analytical skills. Excellent written and verbal communication skills. Ability to work in a fast-paced environment. Ability to lead/facilitate meetings. Proven ability to multi-task, prioritize work, and act with a sense of urgency to meet assigned deadlines. Ability to work independently and as part of a team. Decisive and able to quickly make sound decisions. Professionalism and the ability to work well with different groups of people and different layers of leadership. Exceptional aptitude and flexibility towards serving and assisting others. Strong interpersonal, decision-making, organizational and conflict management skills. Focus on high quality and strong attention to detail. Advanced computer skills with O365 suite and reporting databases. Verra Mobility Values An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values: Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation. Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous. Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease. Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others. With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. .

Location: AZ_Mesa_HQ Position Overview: The Operations Technician is responsible for work in our Regional Operations team in the VCC. This position will work to support our operations across the United States as well as parts of Canada. The Ops Technician is responsible for remote troubleshooting, site and roadside monitoring and general uptime for devices managed by the VCC. In this role you will be dedicated to keeping our clients roadside network devices online and operating at peak efficiency. Essential Responsibilities: • Ensure compliance with company policies and regulatory requirements. • Maintain accurate and detailed records of all account documentation. • Communicate effectively with advisors to resolve any discrepancies or issues. • Coordinate with the VCC Support teams, including Manager, Supervisors, and technicians in daily activities for remote technical support verifications, downtime reporting, and verification and tracking of remote equipment. • Maintain VCCs documentation and databases with meticulous dedication to ensure our records are accurate and up to date. • Ability to work all shifts in a 7x24x365 environment including rotating on call coverage • Review of existing Red-Light Camera locations, including still images and video (pre and post process) to ensure the equipment is working properly and captured images are of the highest quality • Ability to work in a fast-paced operational environment. • Ability to work independently with minimal supervision. • Ability to manage multiple tasks on time, including ticket administration, communications, and follow up activities. • Ability to learn in an 'on-the-job' training environment. • Participates in planning, daily stand-ups, backlogs sessions. • Performs other duties and/or special projects as assigned . • Identifies areas of opportunity to improve our service offering. • Adhere to customer-specific procedures and Service Level Agreements (SLA) as well as team KPI’s . • Ability and willingness to learn new things, particularly new technology. • Provide expert work order management through driving, following up and closure of assigned trouble tickets. Qualifications: • Preferred Bachelor’s degree or Associate’s degree in information technology, computer science or closely related field and/or two (2) years’ experience in Operations, Remote Troubleshooting OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved. • Preferred Agile Scrum Certification which could be Scrum Master, Product Owner or Scrum Fundamentals • Preferred experience in Scripting or Programming Languages such as PowerShell, Visual Basic, or Python. • Demonstrated knowledge of computing and data troubleshooting • Demonstrated knowledge of network and remote system troubleshooting • Demonstrated knowledge of data management and information technologies • Experience in accurately and reliably interpreting data for determining appropriate action. • Experience in managing multiple priorities. • Preferred Advanced skill and experience with Microsoft Suite including Word, Excel, PowerPoint and Addition suite applications like Power BI Pro, Viso and Outlook. Successful completion of the Nlets fingerprinting background assessment Verra Mobility Values An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values: Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation. Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous. Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease. Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others. With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. .

Location: UK_Southampton_Office Verra Mobility is a global smart mobility technology business with a clear purpose: making roads safer and journeys easier. We partner with governments and road authorities to deliver technology that improves road safety, encourages responsible driving and helps protect the communities who use our roads every day. As a Senior Systems Engineer , you’ll take ownership of complex infrastructure challenges while maintaining, securing and improving the systems supporting our UK operations and international business. Working alongside our Service Desk and global IT teams, you’ll lead technical resolutions, deliver infrastructure projects and strengthen system reliability and performance. Office attendance: Initially, you’ll work from Southampton two days per fortnight. Following the planned relocation, you’ll work three days per week in the Slough area office and two days from home. You’ll need to be able to commute to both locations. What you’ll do Manage Windows and Linux servers, virtualisation, storage, cloud and hybrid infrastructure. Support Azure, AWS, Microsoft 365, Active Directory and Entra ID environments. Diagnose and resolve complex infrastructure, network and connectivity issues, including Palo Alto and Fortinet firewalls. Lead technical escalations, root cause investigations and lasting solutions. Maintain infrastructure security, patching, access controls, monitoring, backup and disaster recovery. Deliver infrastructure upgrades, migrations, automation and continuous improvements. Collaborate with global IT teams, vendors and stakeholders, including planned out-of-hours maintenance and critical incident response. What you’ll need Substantial experience in enterprise IT infrastructure or systems engineering, including senior technical responsibilities. Strong Microsoft infrastructure experience, with working knowledge of Linux, AWS and hybrid environments. Advanced troubleshooting skills across networking, virtualisation, storage, firewalls and cybersecurity. Experience with PowerShell, monitoring, backup, disaster recovery and vulnerability management. Experience delivering infrastructure projects and resolving complex incidents using ITIL practices and tools such as ServiceNow. A relevant IT qualification or equivalent professional experience. Desirable: "Desirable: Relevant Microsoft, AWS, VMware, networking or ITIL certifications. How to apply Select Apply now and submit your CV, highlighting the infrastructure you've managed, complex issues you've resolved and projects you've delivered. Shortlisted candidates will be contacted to discuss next steps. Appointment is subject to applicable screening checks. We welcome applications from people of all backgrounds and assess candidates against the requirements of the role. If you need reasonable adjustments at any stage of the recruitment process, please let us know. Verra Mobility Values An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values: Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation. Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous. Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease. Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others. With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. .

Location: Arizona_Remote RESPONSIBILITIES: Overall, this position is responsible for: (1) leading the quality assurance (QA) program to ensure the integrity and consistency of all site plans, (2) owning the vendor management strategy and performance of design, engineering and permitting firms across our multi-state footprint, (3) providing senior technical and organizational leadership for the Design and Engineering team, and (4) establishing scalable standards, processes, capacity plans and performance measures that support business growth and successful project delivery. More specifically this position will: Lead, develop and manage the in-house Design and Engineering team, establishing clear priorities, performance expectations, technical standards and accountability for QA prior to submittals, updated redlines and as-built finalization. Provide senior-level oversight and direction for engineering matters including design, planning, permitting, traffic studies, reporting and artifact management, serving as an escalation point for complex technical issues. Build and maintain strategic relationships with consultants, municipalities, development communities, regulators and industry groups, representing the organization on complex or high-impact engineering matters. Partner with project managers and cross-functional leaders to establish delivery strategies and execute internal and external projects from design through completion, proactively addressing risks, dependencies and resource constraints. Establish and govern engineering techniques, procedures, criteria and design standards, applying advanced analysis, interpretation and judgment to complex or non-routine engineering challenges. Provide leadership across functional elements of the company's engineering and project execution initiatives, ensuring Design and Engineering priorities are aligned with operational and business objectives. Oversee review of infrastructure and utility plans to ensure compliance with Design Guidelines, Specifications, applicable codes and regulatory requirements. Develop and execute the Design and Engineering functional strategy, annual priorities and roadmap in alignment with Construction Operations and broader business objectives. Own workforce and capacity planning for the function, including resource allocation, consultant utilization, workload balancing and recommendations for future staffing needs. Establish key performance indicators and operating metrics for quality, cycle time, permitting performance, vendor performance and engineering delivery; use data to identify trends and drive continuous improvement. Lead vendor strategy, selection, onboarding, performance management and governance for external design, engineering and permitting partners, including accountability for quality, responsiveness, cost and service levels. Partner with leadership on departmental budgets, forecasts and cost-management initiatives, identifying opportunities to improve engineering efficiency and optimize internal and external spend. Drive standardization and continuous improvement of design, engineering, permitting, document-control and QA/QC processes across markets while accommodating state and local requirements. Identify and mitigate technical, regulatory, permitting and delivery risks; establish escalation paths and lead resolution of high-impact issues that may affect project schedules, cost, quality or compliance. Serve as a senior technical advisor to Construction Operations and cross-functional business partners, providing recommendations that balance engineering requirements, operational needs, customer commitments and business objectives. Lead, coach and develop managers and individual contributors as applicable; build technical depth, establish development plans, support succession planning and strengthen organizational capability. Influence cross-functional planning and decision-making with Construction, Project Management, Operations, Sales, Legal, Procurement and other stakeholders to improve end-to-end project execution. Evaluate emerging engineering practices, tools and technologies and sponsor improvements that increase scalability, quality, automation and productivity across the Design and Engineering function. Provide executive-ready updates on engineering performance, major risks, resource needs, strategic initiatives and recommended actions. Other duties as assigned. KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of federal and key states law, as well as regulations governing engineering practices and techniques in states we do business. Ability to interpret, understand, and apply engineering standards and procedures, applicable federal and state rules and regulations, and company policies and procedures. Consults with municipal, county, state, and federal agency officials regarding plans and priorities for existing and future programs. Demonstrated ability to lead through influence across multiple functions, geographies and levels of the organization. Strong business and financial acumen with the ability to connect engineering decisions to cost, schedule, risk, customer and operational outcomes. Ability to develop organizational strategy, translate strategy into measurable execution plans and communicate priorities effectively to technical and non-technical audiences. Proven ability to build, coach and retain high-performing teams and develop future leaders. Advanced vendor and consultant management skills, including performance governance, commercial awareness and accountability for service delivery. Ability to communicate complex technical issues and recommendations clearly to senior leadership, customers, agencies and other stakeholders. Ability to travel up to 25% of the time. QUALIFICATIONS B.S. in Civil Engineering, transportation planning or similar discipline 10+ years of progressive professional engineering experience, including traffic operations and engineering management, with significant experience leading teams and complex multi-market programs. NY Professional Engineer (PE) license required (or ability to obtain) 5+ years of demonstrated people leadership experience, including developing technical talent, managing performance and leading through organizational growth or change. Experience establishing and scaling engineering standards, QA/QC programs, vendor governance and operating processes across multiple jurisdictions. Demonstrated success managing multiple concurrent priorities, complex stakeholder relationships and engineering programs with material schedule, cost, quality and compliance implications. Experience with budgeting, resource planning, forecasting and performance metrics in an engineering, construction or project-delivery environment. Additional state registration is highly desired (Arizona, California, Colorado, Florida, Georgia Illinois, Maryland, Virginia and Washington) or the credentials to achieve comity licensure in such states via a Model Law Engineer eligibility Ability to get licensed in key states we operate in within a reasonable amount of time. Proven success in the state & local government market sectors Verra Mobility Values An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values: Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation. Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous. Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease. Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others. With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. .

Location: UK_Southampton_Office Verra Mobility is a global smart mobility technology business with a clear purpose: making roads safer and journeys easier. We partner with governments and road authorities to deliver technology that improves road safety, encourages responsible driving and helps protect the communities who use our roads every day. As a Service Desk Analyst , you’ll provide first and second line IT support to our UK Operations team and colleagues across the international business. You’ll have ownership of the issues people bring to the service desk and the opportunity to work alongside our Systems team on incidents affecting the wider IT environment. Office attendance : Initially, you’ll work from our Southampton office two days per fortnight. After the planned move, you’ll work three days per week in the Slough area office and two days from home. You’ll need to be able to commute to both office locations at the relevant stage. What you’ll do Troubleshoot hardware, software, account and connectivity issues, remotely and in person. Prioritise incidents and service requests, track them through to closure and keep users informed. Monitor servers, email, networks and critical services. Assess alerts, document the impact and escalate infrastructure faults to the Systems team for investigation and repair. Set up devices, manage approved access requests and support colleagues joining, changing roles or leaving the business. Maintain IT asset records and support guides and help identify recurring issues and ways to improve the service. What you’ll need At least three years’ experience in service desk, desktop support or a comparable IT role, including first and second line troubleshooting and incident ownership. Experience supporting Windows and Microsoft 365, administering accounts in Active Directory or a similar identity platform, and using a service desk ticketing system. An understanding of common network and infrastructure issues, with the judgement to assess impact, communicate clearly and escalate when needed. A relevant Level 3 IT qualification, a completed IT apprenticeship or equivalent practical experience. Desirable: ITIL Foundation, CompTIA A+, a relevant Microsoft certification, or experience with PowerShell or automation. How to apply Please apply with your CV. Any offer of employment will be subject to satisfactory completion of pre-employment screening and employment verification checks. We welcome applications from people of all backgrounds and assess candidates against the requirements of the role. If you need reasonable adjustments at any stage of the recruitment process, please let us know. Verra Mobility Values An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values: Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation. Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous. Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease. Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others. With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. .

Location: AZ_Mesa_HQ Manager, Global Facilities The Manager, Global Facilities is a hands-on facilities management leader responsible for reliable day-to-day operations across a geographically dispersed portfolio of corporate offices, operations centers, field locations, and specialized environments. This role leads maintenance, janitorial, workplace services, moves, adds and changes (MAC), and smaller facilities improvement projects. The manager brings practical facilities expertise to remote site operations, strengthens preventive service delivery, and supports major projects as business needs require. Partnering closely with local site managers, IT, Security, HR, and business leaders, this individual ensures facilities are safe, well-maintained, responsive to local needs, and aligned with company standards. Key Responsibilities Global Facilities Operations Oversee day-to-day operations across geographically dispersed facilities, ensuring safety, reliability, and consistent service delivery. Establish and implement standards for maintenance, janitorial services, workplace moves, adds and changes (MAC), and operational performance. Manage preventive and corrective maintenance programs in compliance with local regulations and corporate policies. Oversee maintenance of critical building systems (HVAC, electrical, plumbing, life safety, and access control), working with qualified vendors and local resources to support operational uptime. Facilities Programs & Project Coordination Establish and maintain practical, consistent processes for facilities service delivery, project coordination, and reporting across sites. Maintain appropriate scopes, schedules, budgets, and reporting for assigned facilities improvement projects. Coordinate with local site managers, Facilities, IT, Security, and other stakeholders on facilities improvements and infrastructure needs. Drive a proactive, accountable facilities operating model with consistent service standards and clear escalation processes. Facilities Projects & Infrastructure Delivery Lead smaller facilities improvement projects and routine workplace changes; coordinate with dedicated project management resources on major relocations, expansions, and capital projects, and lead larger projects when needed. Ensure all initiatives are delivered within the triple constraint: scope, schedule, and budget. Coordinate vendor schedules, work quality, project changes, and delivery across concurrent assigned facilities initiatives. Coordinate changes in site and business requirements during facilities project execution. Partner with IT and Security on infrastructure deployments including network upgrades, access control, and smart building technologies. Real Estate Portfolio & Space Management Provide local facilities knowledge to support space planning and workplace decisions, including facility conditions, seating capacity, and operational constraints. Maintain regular relationships with site leaders to understand local facilities needs and anticipated operational changes. Coordinate the facilities aspects of relocations, consolidations, and expansions with real estate and project leads. Vendor, Procurement & Contract Management Lead global procurement efforts, including RFP development, vendor selection, and contract negotiation. Manage facilities vendors and integrated facilities management (IFM) service providers through defined SLAs, KPIs, and quality metrics. Drive cost optimization through strategic sourcing, vendor consolidation, and performance management. Risk Management, Compliance & Business Continuity Maintain a global risk register for facilities operations and infrastructure projects, identifying and mitigating risks to business continuity. Ensure compliance with all regulatory, environmental, and safety requirements across multiple jurisdictions. Partner with EHS, Security, and HR on safety programs, emergency preparedness, and incident response. Support business continuity planning through proactive risk identification and mitigation strategies. Financial & Program Management Manage assigned facilities operating budgets and support capital budget planning in coordination with Finance and project leads. Track facilities service costs, operating expenses, and assigned project financial performance, including forecasts and variances. Provide structured reporting on maintenance, janitorial services, vendor performance, facilities KPIs, risks, and spend. Leadership & Cross-Functional Collaboration Supervise, coach, and prioritize the work of a small team of facilities administrators and workplace support personnel while coordinating vendors and local site contacts. Serve as a key liaison between Facilities, IT, Finance, HR, and executive leadership. Foster a positive, collaborative, service-oriented culture built on practical problem-solving, accountability, and continuous improvement. Deliver high-quality workplace environments that enhance employee experience and productivity. Qualifications 5+ years of progressive, hands-on facilities management experience. Demonstrated experience directly managing multi-site facilities operations across multiple geographic regions, including remote sites, with responsibility for maintenance, janitorial services, MAC, vendors, and facilities projects. Experience coordinating facilities improvements and collaborating with internal teams and specialized project managers. Strong knowledge of building systems, facilities operations, and workplace environments. Experience partnering with IT and Security on infrastructure-related initiatives. Strong financial acumen, including budgeting, forecasting, and cost optimization. Excellent communication, collaboration, and practical problem-solving skills; a positive service-oriented approach and ability to supervise a small team. Professional certifications such as IFMA (CFM/FMP), BOMA RPA, or PMP are a plus, but not required. Verra Mobility Values An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values: Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation. Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous. Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease. Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others. With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. .

Location: USA Position Overview The Payroll Manager leads the payroll team and is responsible for the accurate and timely execution of end-to-end payroll operations across multiple pay groups in the United States and Canada, including union and prevailing wage employees. This role manages, develops, and coaches payroll team members while serving as a subject matter expert in payroll processing, compliance, and systems, ensuring adherence to all applicable U.S. federal, state, and local regulations, Canadian federal and provincial requirements, collective bargaining agreements, and prevailing wage laws. The Payroll Manager works cross-functionally with HR, Finance, and IT to improve process efficiency, maintain strong internal controls, and deliver a high-quality employee experience. Key Responsibilities Team Leadership Lead, coach, and develop a team of payroll professionals supporting U.S. and Canadian payroll operations. Set clear goals and priorities, assign and balance workload, and hold the team accountable for accuracy, timeliness, and service quality. Conduct regular one-on-ones, provide ongoing feedback, and manage performance, development, and career growth for direct reports. Participate in hiring, onboarding, and training to build team capability, cross-training, and backup coverage. Foster a collaborative, inclusive, and continuous improvement culture within the team. Payroll Processing & Operations Oversee full cycle payroll processing for U.S. and Canadian employee populations across multiple pay groups, including union and prevailing wage employees. Maintain payroll calendars, deadlines, and funding processes to ensure timely and accurate payroll execution. Review and validate payroll data including earnings, deductions, taxes, and garnishments prior to final submission. Process off-cycle payments, adjustments, and corrections as needed. Compliance & Risk Management Ensure compliance with all applicable U.S. federal, state, and local wage and hour laws, including FLSA and final pay requirements, as well as Canadian federal and provincial employment standards and payroll legislation. Ensure accurate administration of Canadian statutory deductions and remittances, including CPP/QPP, EI, QPIP, and federal and provincial income taxes, as well as timely issuance of Records of Employment (ROEs). Interpret and apply pay rules in accordance with company policies and collective bargaining agreements, including negotiated wage rates, premiums, overtime, and differentials. Ensure compliance with federal and state prevailing wage requirements, including Davis-Bacon and related acts, accurate wage and fringe benefit determinations, and timely certified payroll reporting. Administer union dues, fees, and remittances, and partner with HR and Labor Relations to implement payroll changes resulting from collective bargaining agreements. Maintain audit readiness through proper documentation, controls, and adherence to internal audit and SOX requirements. Stay current on regulatory changes and assess impact to payroll processes. Systems & Process Improvement Serve as subject matter expert for Workday including configuration support, testing, and issue resolution. Identify opportunities for process improvement and automation to increase efficiency and reduce risk. Develop, document, and maintain payroll procedures and standard operating processes. Data, Reporting & Reconciliation Perform payroll reconciliations, including variance analysis and general ledgers. Generate and analyze payroll reports to identify discrepancies, trends, and areas of risk. Support U.S. and Canadian year-end activities, including W-2, T4, and RL-1 processing, tax filings, and audit requirements. Cross-Functional Collaboration Collaborate with HRIS and IT on system integrations and data integrity. Act as an escalation point for complex payroll issues and inquiries. Resolve complex payroll discrepancies with a high level of accuracy and responsiveness. Communicate payroll-related updates, impacts, or issues clearly to employees and stakeholders. Governance & Controls Execute and monitor payroll controls, including approvals, audit trails, and segregation of duties Support internal and external audits by providing documentation and responding to audit requests Identify and mitigate payroll risks, proactively addressing gaps in processes or controls Maintain payroll-related business processes, security roles, and integrations. Monitor inbound and outbound integrations to ensure data accuracy and system stability. Qualifications Bachelor's degree in Accounting, Finance, Human Resources, or a related field, or equivalent work experience. 6+ years of payroll experience, including full cycle payroll processing in a multi-state U.S. and multi-province Canadian environment. 3+ years of hands-on Workday Payroll experience, including payroll processing, configuration, testing, and reporting. 1-3 years of people leadership experience, including managing, coaching, and developing payroll team members. Strong knowledge of U.S. federal, state, and local and Canadian federal and provincial payroll laws and regulations. Proven ability to manage complex Payroll scenarios with a high degree of accuracy and attention to detail. Strong analytical, problem-solving, and organizational skills. Experience processing payroll for union populations is preferred. Experience with prevailing wage requirements and compliance is preferred. Experience supporting payroll in a SOX-controlled environment Verra Mobility Values An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values: Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation. Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous. Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease. Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others. With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. .

Location: AZ_Mesa_HQ Position Overview The Senior Director Total Rewards and Payroll is a hands-on, global leader responsible for the strategy, design, governance, and execution of Verra Mobility's executive and broad-based compensation, benefits, and payroll programs. Reporting to the SVP, General Counsel, Chief Compliance Officer, and Interim Head of HR, this leader advises executives, HR, and employees while leading a team that delivers competitive, cost-effective rewards and accurate, compliant payroll globally. Essential Responsibilities Total Rewards Strategy and Leadership Develop and lead the global total rewards and payroll strategy and multi-year roadmap, building buy-in from executive leadership through execution. Serve as trusted advisor to executive leadership and HRBPs; lead, coach, and develop the Total Rewards and Payroll team, building succession and capability. Manage total rewards and payroll budgets, vendors, and consultants; partner with Finance on forecasting and cost management. Establish streamlined processes, documentation, and governance that reflect business unit and country differences. Lead change management and communications that build employee understanding of rewards programs. Executive and Broad-Based Compensation Partner with the third-party executive compensation consultant to design and govern executive compensation programs, including pay positioning, short- and long-term incentives, and peer group benchmarking; prepare Compensation Committee materials and analysis in partnership with Legal and Finance. Oversee the global equity program, including grants, vesting, and administration with the external stock plan administrator. Own global job architecture, salary structures and grade levels, and broad-based incentive plans. Lead the annual merit, bonus, and equity cycle, competitive benchmarking, and salary survey participation. Guide offers and job evaluations using market data and internal equity; advise on job descriptions and FLSA status in partnership with Legal. Partner with HRBPs on organizational structure, spans, and layers. Ensure compensation programs comply with federal, state, and international requirements, including pay transparency laws such as salary range disclosure and the EU Pay Transparency Directive, in partnership with Legal. Benefits Design and lead a cost-effective, competitive global benefits strategy covering health and welfare, 401(k), leave, voluntary benefits, and perks that strengthens attraction and retention. Oversee the broker, carriers, and 401(k) providers, including renewals, cost management, invoice accuracy, HRIS carrier connections, and U.S. and global enrollment. Ensure compliance with ACA, FMLA, COBRA, ERISA, HIPAA, and international requirements, including annual benefit and 401(k) plan filings. Identify trends and regulatory changes to improve plan design and streamline administration. Payroll Own end-to-end global and U.S. payroll processes, systems, and controls, ensuring accurate and timely execution. Ensure compliance with country, federal, state, and local payroll tax and wage laws. Drive payroll optimization, automation, and integration with HRIS and Finance, including audit readiness. Ensure accurate payroll treatment of incentives, equity, and benefit deductions in partnership with compensation and benefits. Qualifications Minimum 12 years of experience across compensation, benefits, and payroll, including at least 5 years leading teams and managing managers. Demonstrated expertise in executive compensation, equity programs, and Compensation Committee reporting, as well as broad-based compensation design. Proven experience leading global benefits and payroll operations in multiple countries; mergers and acquisitions experience preferred. Thorough knowledge of federal, state, and international regulations, including FLSA, ACA, COBRA, HIPAA, ERISA, and FMLA. Advanced Excel skills (pivot tables, formulas) and strong Microsoft Office skills required. Technology industry or HR consulting experience preferred. Bachelor's degree in Human Resources, Finance, Math, Business Management, or related field preferred; equivalent experience considered. Advanced degree a plus. Certifications such as CCP, CEBS, CBP, SHRM-SCP, or SPHR strongly preferred; CPP or FPC a plus. Strategic thinker with business acumen, executive presence, and excellent communication skills; able to influence senior leaders across levels and geographies. Detail-oriented problem solver who manages multiple priorities, analyzes and presents complex data, and handles confidential information with integrity. Works independently and collaboratively; accountable for results. Workday experience preferred. Verra Mobility Values An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values: Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation. Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous. Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease. Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others. With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. .

Location: Arizona_Remote Verra Mobility is seeking a dynamic, commercially driven Vice President of Sales & Account Management, Government Solutions – Safety to lead revenue growth, strategic customer relationships, and account retention across assigned markets. This executive will have dual responsibility for leading a high-performing sales organization focused on new business development and expansion, while overseeing the Eastern Strategic Account Management team responsible for some of Verra Mobility's largest and highest annual recurring revenue (ARR) customers, particularly within red-light and speed safety enforcement programs. The VP will develop and execute comprehensive strategies to expand Verra Mobility's presence across the public-sector transportation safety market while ensuring the continued success, retention, and growth of existing strategic customer relationships. A critical component of this role is protecting and growing Verra Mobility's existing revenue base. The VP will lead the Eastern Strategic Account Management team in maintaining a 95% or greater customer renewal rate , driving year-over-year revenue growth through program expansions, and developing strong executive-level relationships with government clients. This includes ensuring that client programs meet established performance expectations, contractual obligations, and public safety objectives. The successful candidate will bring a strong understanding of complex government sales cycles, public-sector procurement, strategic account management, contract negotiations, and the transportation safety ecosystem. This leader must balance aggressive new business development with exceptional customer service, operational accountability, and long-term customer partnerships. As a member of the Government Solutions leadership team, this executive will partner closely with Product Management, Government Affairs, Legal, Finance, Operations, Implementation, Engineering, and other internal teams to ensure a coordinated approach to sales growth, customer retention, operational performance, and profitability. The VP will establish disciplined sales and account management execution, develop future leaders, and deliver measurable results across bookings, revenue growth, customer retention, program expansion, and profitability. This is an opportunity to lead two critical commercial functions in a business where sustained growth and strong customer partnerships directly support safer roads and stronger communities. Essential Responsibilities Sales Strategy & Revenue Growth Develop and execute comprehensive sales strategies aligned with Verra Mobility's enterprise objectives and long-term growth priorities. Own revenue growth, bookings, pipeline development, and sales performance across assigned safety markets and product portfolios. Identify and capture new market opportunities across municipal, county, state, and other public-sector organizations. Develop strategic growth plans for key markets, geographies, customer segments, and safety solutions. Drive new customer acquisition and expansion opportunities through additional program adoption, geographic expansion, and portfolio penetration. Establish clear sales targets, territory strategies, account plans, and performance expectations. Identify emerging market opportunities, competitive threats, legislative developments, and customer trends that influence purchasing decisions. Partner with executive leadership to develop annual operating plans, long-range growth strategies, and commercial forecasts. Strategic Account Management, Retention & Expansion Lead the Eastern Strategic Account Management team, responsible for overseeing some of Verra Mobility's highest-ARR government customers, including major red-light and speed safety enforcement programs. Establish and execute comprehensive account management strategies focused on customer retention, revenue protection, year-over-year growth, and long-term strategic partnerships. Maintain a customer renewal rate of 95% or greater, proactively identifying and mitigating contract renewal risks, competitive threats, and customer dissatisfaction. Drive year-over-year revenue growth within the existing customer portfolio through program expansions, additional enforcement locations, new safety solutions, and contract enhancements. Ensure Strategic Account Managers maintain strong relationships with senior government officials, including city managers, mayors, police chiefs, transportation directors, and other key decision-makers. Provide executive-level engagement and sponsorship for critical customer relationships, contract renewals, program expansions, and escalations. Establish structured account planning, executive engagement strategies, renewal forecasting, and performance reviews for high-value customers. Ensure account teams proactively monitor program performance, customer satisfaction, contractual commitments, and emerging risks that could impact retention or growth. Work closely with municipal leadership and internal operational teams to ensure customer programs achieve established performance metrics, service expectations, and public safety objectives. Lead complex contract renewals, amendments, commercial negotiations, and strategic customer initiatives. Develop account management leaders who can effectively balance customer advocacy, operational performance, financial results, and long-term account growth. Foster a proactive, customer-focused culture emphasizing accountability, responsiveness, and continuous improvement. Government & Executive Relationship Development Build and maintain trusted relationships with mayors, city managers, transportation directors, police chiefs, public works leaders, school district executives, procurement officials, and other government decision-makers. Develop and maintain executive-level relationships with strategically important municipal, county, state, and regional customers. Serve as an executive sponsor for high-value strategic accounts, major sales pursuits, contract renewals, and sensitive customer issues. Lead complex, multi-stakeholder commercial discussions involving public procurement processes, RFPs, competitive evaluations, and contract negotiations. Position Verra Mobility as a long-term strategic partner focused on measurable public safety outcomes, operational excellence, and technology innovation. Strengthen executive engagement throughout the entire customer lifecycle, from initial sales pursuit through implementation, ongoing program management, renewal, and expansion. Represent Verra Mobility at industry conferences, government forums, transportation safety events, and strategic customer meetings. Sales & Account Management Execution Establish disciplined, metrics-driven sales and account management organizations with consistent forecasting, performance monitoring, accountability, and execution processes. Drive sales accountability for pipeline coverage, conversion rates, win rates, contract value, sales cycle duration, and revenue attainment. Establish account management performance expectations for customer retention, renewal rates, year-over-year ARR growth, account expansion, executive engagement, and customer satisfaction. Oversee strategic pursuits, complex proposals, RFP responses, pricing strategies, contract renewals, and negotiations. Ensure Strategic Account Managers maintain comprehensive account plans identifying renewal timelines, expansion opportunities, customer priorities, and potential risks. Develop repeatable methodologies, value propositions, competitive positioning, and business cases demonstrating the economic and public safety benefits of Verra Mobility solutions. Improve organizational productivity through effective territory management, account segmentation, resource allocation, and performance management. Maintain accurate revenue forecasts and provide executive leadership with timely visibility into pipeline health, renewal risks, account growth opportunities, and overall commercial performance. Establish best practices for competitive intelligence, customer engagement, opportunity management, and strategic account planning. Customer Success & Program Performance Provide executive oversight to ensure strategic customer programs consistently meet contractual obligations, established performance metrics, and customer expectations. Partner with Operations, Engineering, Implementation, Product Management, and other internal stakeholders to resolve program performance challenges and improve service delivery. Work directly with city leadership and senior government stakeholders to understand program objectives, evaluate performance, and develop improvement strategies. Ensure account management teams proactively identify operational issues, customer concerns, and performance trends before they escalate into retention risks. Lead cross-functional efforts to resolve significant customer escalations, operational challenges, and contractual concerns. Establish regular business reviews with strategic customers to evaluate program performance, demonstrate value, identify improvement opportunities, and strengthen relationships. Advocate for customer needs and ensure internal teams remain aligned with contractual commitments, program requirements, and long-term customer success. Promote continuous improvement in customer service, program performance, and operational responsiveness. Market Expansion & Solution Positioning Accelerate market adoption and expansion of Verra Mobility's safety solutions, including: Red-light safety programs. Speed safety and automated speed enforcement. School bus stop-arm safety. Work zone safety. Other automated traffic enforcement and intelligent transportation solutions. Identify new applications, customer segments, and adjacent markets where Verra Mobility's technology can address emerging transportation safety challenges. Develop market-entry strategies for new geographies and jurisdictions. Identify opportunities to expand existing customer programs through additional enforcement technologies and solutions. Partner with Marketing and Product Management to refine market positioning, messaging, and differentiated value propositions. Translate customer feedback, industry trends, legislative developments, and competitive intelligence into actionable growth strategies. Advocate for customer needs and market opportunities in product roadmap and portfolio discussions. Organizational Leadership & Talent Development Build, lead, and develop high-performing Sales and Eastern Strategic Account Management teams capable of delivering sustained revenue growth and exceptional customer retention. Recruit, coach, and retain exceptional sales and account management talent while developing future commercial leaders. Establish a culture of accountability, customer focus, collaboration, proactive problem-solving, and continuous improvement. Develop leaders capable of managing complex government relationships, major sales opportunities, high-value strategic accounts, and challenging customer situations. Create clear performance expectations, development plans, and succession strategies across both organizations. Foster collaboration between Sales and Account Management to maximize expansion opportunities and ensure continuity throughout the customer lifecycle. Promote strong working relationships across geographically distributed teams and internal functional partners. Lead organizational change and continuously improve the effectiveness, scalability, and performance of both functions. Cross-Functional Leadership & Collaboration Partner with Product Management, Operations, Implementation, Engineering, Finance, Legal, Marketing, and other internal teams to deliver an exceptional customer experience. Collaborate with Government Affairs and other stakeholders to understand legislative, regulatory, and public-sector procurement developments impacting new and existing customers. Ensure commercial commitments align with operational capabilities, implementation requirements, contractual obligations, and financial objectives. Coordinate cross-functional resources to address customer escalations, program performance issues, renewal risks, and expansion opportunities. Ensure strategic customer needs are effectively communicated, prioritized, and addressed across the organization. Develop feedback mechanisms that connect customer insights and field intelligence to product innovation, operational improvements, and business strategy. Serve as an executive escalation point for critical customer relationships, significant operational challenges, and strategic commercial opportunities. Financial & Business Performance Own the commercial performance of the assigned Sales and Eastern Strategic Account Management organizations. Deliver annual revenue, bookings, customer retention, and account expansion objectives. Protect existing recurring revenue while driving profitable growth through new business acquisition and expansion of strategic customer programs. Partner with Finance to develop revenue forecasts, annual budgets, renewal projections, pipeline models, and long-range financial plans. Evaluate commercial opportunities based on revenue potential, profitability, implementation requirements, customer value, and strategic importance. Monitor sales and account management performance and proactively implement corrective actions when results fall below expectations. Balance near-term growth objectives with long-term customer relationships, contract sustainability, and profitability. Leadership Capabilities & Experience We are looking for a commercially minded executive who combines strategic vision, exceptional sales and account management leadership, strong government relationships, and a proven ability to deliver measurable results. The ideal candidate will demonstrate: Executive Sales & Account Management Leadership Proven ability to lead complex B2G, enterprise, or public-sector sales and strategic account management organizations. Demonstrated success delivering significant new business growth while maintaining high customer retention and expanding existing customer revenue. Experience overseeing large, high-value customer portfolios with significant recurring revenue responsibility. Ability to establish high-performance sales and account management cultures with measurable accountability. Proven success developing and maintaining executive-level customer relationships and leading complex contract renewals and negotiations. Government Market Expertise Deep understanding of state and local government sales environments, public-sector procurement, and government contract management. Experience selling and managing technology-enabled solutions for municipalities, transportation agencies, law enforcement organizations, school districts, or other government entities. Understanding of government budgeting, RFP processes, contract negotiations, multi-year agreements, and complex purchasing cycles. Ability to build and maintain trusted relationships with senior government executives and elected and appointed officials. Experience navigating politically sensitive customer environments, operational challenges, and complex stakeholder relationships. Strategic & Commercial Acumen Ability to develop long-term growth and customer retention strategies while executing against near-term revenue objectives. Exceptional negotiation, business development, strategic account management, and customer relationship management capabilities. Strong financial acumen, including revenue forecasting, recurring revenue management, pricing, contract economics, and profitability. Ability to identify expansion opportunities within existing customer relationships and translate customer needs into commercial growth. Demonstrated ability to identify customer risks and lead successful retention and recovery strategies. Organizational Leadership Demonstrated success recruiting, developing, and retaining high-performing sales and account management leaders and teams. Strong coaching, communication, and executive presence. Ability to influence across a matrixed organization and build effective cross-functional partnerships. Experience leading through organizational change, business growth, and operational transformation. Ability to establish accountability while promoting collaboration and customer-focused decision-making. Executive Communication & Influence Exceptional presentation, communication, and relationship-building skills. Ability to articulate complex technology solutions, program performance, and business value to senior government and corporate executives. Confidence representing the company in high-profile customer engagements, industry forums, contract negotiations, and executive-level escalations. Ability to influence executive leadership and align internal stakeholders around commercial and customer priorities. Qualifications 15+ years of progressive sales, account management, business development, or commercial leadership experience. At least 7 years in senior commercial leadership roles, preferably at the VP or equivalent level. Demonstrated success leading enterprise or government-focused sales and strategic account management organizations with significant revenue responsibility. Proven track record driving new business growth, retaining high-value customers, and expanding recurring revenue within existing accounts. Experience managing large strategic customer portfolios, complex contract renewals, long sales cycles, competitive procurement processes, and multi-year government contracts. Proven experience building and developing high-performing, geographically distributed sales and account management teams. Strong understanding of government procurement, budgeting, contracting, and public-sector customer relationship management. Experience in B2G, GovTech, public safety, transportation, smart cities, SaaS, or adjacent technology-enabled markets. Bachelor's degree in Business, Marketing, Public Administration, or a related field; MBA or equivalent advanced degree preferred. Willingness to travel extensively to support customer relationships, strategic opportunities, and team leadership. Measures of Success Success in this role will be measured by the executive's ability to: Sales Growth & New Business Consistently achieve or exceed annual sales bookings and revenue targets. Build a sustainable, qualified pipeline supporting long-term growth. Increase market penetration and adoption of Verra Mobility's safety solutions. Improve sales conversion, win rates, forecasting accuracy, and overall sales productivity. Strategic Account Retention & Expansion Maintain a 95% or greater customer renewal rate across the assigned strategic account portfolio. Deliver year-over-year ARR growth through expansion of existing customer programs. Protect and grow revenue from Verra Mobility's highest-value strategic customers. Maintain strong executive-level relationships with key government customers and decision-makers. Proactively identify and mitigate customer retention risks and competitive threats. Customer Success & Operational Performance Ensure strategic customer programs consistently meet established performance metrics and contractual expectations. Improve customer satisfaction, executive engagement, and long-term partnership strength. Effectively coordinate cross-functional resources to resolve customer challenges and improve program outcomes. Establish a proactive account management culture focused on customer success, accountability, and continuous improvement. Leadership & Financial Performance Build strong, accountable, and scalable Sales and Strategic Account Management organizations. Drive profitable revenue growth while protecting existing recurring revenue. Develop future leaders and strengthen cross-functional collaboration. Reinforce Verra Mobility's position as a trusted, long-term partner in transportation safety. Verra Mobility Values An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values: Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation. Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous. Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease. Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others. With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. .

Location: California_Remote Processing Specialist-Team Lead: Position Overview Verra Mobility is currently hiring a Team Lead in our Government Solutions Event Processing department. This developing leader is someone who will be reliable, punctual, exercises good judgment, and makes sound business decisions. A successful candidate will have demonstrated leadership characteristics along with a desire to develop these leadership skills further. The candidate must place great emphasis on high quality work paired with efficient production. This candidate will support the Supervisor in curating sustainable employee engagement. It is essential that this leader have a true customer-centric mindset, and a lens for both internal and external stakeholders. The Team Lead will report to the Operations Supervisor within Verra Mobility’s Operations Group. Essential Responsibilities Regularly reviews processor performance, then provides coaching and training to address gaps. Thorough understanding of core values and leadership competencies with the proven ability to inspire others to embody them as well. Serve as leader within a team environment. Operate as the initial point of contact for team members regarding escalations or other issues. Collects and disseminates daily metrics. Responds to client, customer, and/or internal processing-related inquiries in a professional, thorough, and timely manner. Fields and resolves escalated internal inquiries from other departments. Provides feedback and/or suggestions to leadership team on improving operational procedures and processes. Collaborate in planning and strategy sessions using continuous improvement methodologies. Partners with outside vendor and subcontractor organizations as needed. Diligently works on various internal project assignments as needed. Assists Supervisor/Manager with other tasks and duties as assigned. Oversees the office and team when supervisor is out of the office. Process events as needed. Qualifications High School Diploma, GED, college experience preferred or equivalent work experience. Strong problem-solving and analytical skills. Excellent written and verbal communication skills. Ability to work in a fast-paced environment. Ability to lead/facilitate meetings. Proven ability to multi-task, prioritize work, and act with a sense of urgency to meet assigned deadlines. Ability to work independently and as part of a team. Decisive and able to quickly make sound decisions. Professionalism and the ability to work well with different groups of people and different layers of leadership. Exceptional aptitude and flexibility towards serving and assisting others. Strong interpersonal, decision-making, organizational and conflict management skills. Focus on high quality and strong attention to detail. Advanced computer skills with O365 suite and reporting databases. Verra Mobility Values An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values: Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation. Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous. Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease. Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others. With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. .

Location: AZ_Phoenix_Office Who we are… Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities. Develop and maintain comprehensive knowledge of customer-specific business rules, processes, and requirements across AXSIS and Legacy. Ensure timely, accurate, and consistent service in accordance with established SOPs, RoboHelp guidance, business requirements, and company standards. Facilitate effective communication between customers, team members, and internal departments to ensure alignment and timely resolution of requests. Provide exceptional service and support to internal and external customers. Maintain accurate and up-to-date Standard Operating Procedures (SOPs) for assigned jurisdictions. Serve as a knowledgeable resource for Affidavit processes and provide guidance and support to team members. Identify, report, and appropriately escalate operational, system, or equipment issues that may impact service delivery. Generate and analyze daily and weekly reports, ensuring accuracy and timely delivery. Effectively manage priorities to meet customer, departmental, and SLA expectations. Foster a collaborative team environment and support team members through changing priorities and business needs. Verra Mobility Values An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values: Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation. Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous. Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease. Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others. With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. .

Location: AZ_Phoenix_Office Who we are… Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities. Position Overview: Evaluate and process high volumes of customer and citizen requests in accordance with applicable business rules, procedures, and statutes. Develop and maintain a strong understanding of customer-specific business rules and requirements to ensure timely and accurate processing. Ensure work is completed in accordance with established business requirements, procedures, and company standards. Review work for accuracy and completeness and take appropriate action to resolve missing or incorrect information prior to completion. Identify and escalate complex requests, processing issues, or potential SLA risks to the appropriate team member or leadership. Provide exceptional customer service to citizens and clients. Process requests received from internal operational and support teams as required. Meet or exceed established service level agreements (SLAs), quality standards, and performance expectations. Maintain accurate documentation and records related to completed work and correspondence. Qualifications: Qualifications High School Diploma or Equivalent Intermediate computer skills using Microsoft Office (Word, Outlook, SharePoint, and Excel) Data Entry 40 wpm Strong communication, both verbal and written 1+ years of data entry experience required Demonstrated ability to work and problem solve independently as well as recognize when to escalate issues Make sound decisions and accept / act upon constructive feedback Adhere to professional behavioral expectations and the ability to work well with different groups and departments Must be able to communicate effectively in the English language. Bilingual in English and Spanish is a plus. Must be able to operate effectively and reliably in office and/or at home Drug Test, Background Check and Fingerprint are required Capable of sitting or standing for extended periods will be a requirement Capable of reviewing data and/or images on a computer monitor for extended periods (typically 8 hours shif ts) Verra Mobility Values An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values: Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation. Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous. Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease. Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others. With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. .

Location: AZ_Phoenix_Office Who we are… Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities. Position Overview: Evaluate and process high volumes of customer and citizen requests in accordance with applicable business rules, procedures, and statutes. Develop and maintain a strong understanding of customer-specific business rules and requirements to ensure timely and accurate processing. Ensure work is completed in accordance with established business requirements, procedures, and company standards. Review work for accuracy and completeness and take appropriate action to resolve missing or incorrect information prior to completion. Identify and escalate complex requests, processing issues, or potential SLA risks to the appropriate team member or leadership. Provide exceptional customer service to citizens and clients. Process requests received from internal operational and support teams as required. Meet or exceed established service level agreements (SLAs), quality standards, and performance expectations. Maintain accurate documentation and records related to completed work and correspondence. Qualifications: Qualifications High School Diploma or Equivalent Intermediate computer skills using Microsoft Office (Word, Outlook, SharePoint, and Excel) Data Entry 40 wpm Strong communication, both verbal and written 1+ years of data entry experience required Demonstrated ability to work and problem solve independently as well as recognize when to escalate issues Make sound decisions and accept / act upon constructive feedback Adhere to professional behavioral expectations and the ability to work well with different groups and departments Must be able to communicate effectively in the English language. Bilingual in English and Spanish is a plus. Must be able to operate effectively and reliably in office and/or at home Drug Test, Background Check and Fingerprint are required Capable of sitting or standing for extended periods will be a requirement Capable of reviewing data and/or images on a computer monitor for extended periods (typically 8 hours shif ts) Verra Mobility Values An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values: Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation. Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous. Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease. Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others. With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. .

Location: AZ_Phoenix_Office Who we are… Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities. Position Overview: Evaluate and process high volumes of customer and citizen requests in accordance with applicable business rules, procedures, and statutes. Develop and maintain a strong understanding of customer-specific business rules and requirements to ensure timely and accurate processing. Ensure work is completed in accordance with established business requirements, procedures, and company standards. Review work for accuracy and completeness and take appropriate action to resolve missing or incorrect information prior to completion. Identify and escalate complex requests, processing issues, or potential SLA risks to the appropriate team member or leadership. Provide exceptional customer service to citizens and clients. Process requests received from internal operational and support teams as required. Meet or exceed established service level agreements (SLAs), quality standards, and performance expectations. Maintain accurate documentation and records related to completed work and correspondence. Qualifications: Qualifications High School Diploma or Equivalent Intermediate computer skills using Microsoft Office (Word, Outlook, SharePoint, and Excel) Data Entry 40 wpm Strong communication, both verbal and written 1+ years of data entry experience required Demonstrated ability to work and problem solve independently as well as recognize when to escalate issues Make sound decisions and accept / act upon constructive feedback Adhere to professional behavioral expectations and the ability to work well with different groups and departments Must be able to communicate effectively in the English language. Bilingual in English and Spanish is a plus. Must be able to operate effectively and reliably in office and/or at home Drug Test, Background Check and Fingerprint are required Capable of sitting or standing for extended periods will be a requirement Capable of reviewing data and/or images on a computer monitor for extended periods (typically 8 hours shif ts) Verra Mobility Values An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values: Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation. Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous. Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease. Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others. With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. .

Location: AZ_Phoenix_Office Who we are… Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities. Position Overview: Evaluate and process high volumes of customer and citizen requests in accordance with applicable business rules, procedures, and statutes. Develop and maintain a strong understanding of customer-specific business rules and requirements to ensure timely and accurate processing. Ensure work is completed in accordance with established business requirements, procedures, and company standards. Review work for accuracy and completeness and take appropriate action to resolve missing or incorrect information prior to completion. Identify and escalate complex requests, processing issues, or potential SLA risks to the appropriate team member or leadership. Provide exceptional customer service to citizens and clients. Process requests received from internal operational and support teams as required. Meet or exceed established service level agreements (SLAs), quality standards, and performance expectations. Maintain accurate documentation and records related to completed work and correspondence. Qualifications: Qualifications High School Diploma or Equivalent Intermediate computer skills using Microsoft Office (Word, Outlook, SharePoint, and Excel) Data Entry 40 wpm Strong communication, both verbal and written 1+ years of data entry experience required Demonstrated ability to work and problem solve independently as well as recognize when to escalate issues Make sound decisions and accept / act upon constructive feedback Adhere to professional behavioral expectations and the ability to work well with different groups and departments Must be able to communicate effectively in the English language. Bilingual in English and Spanish is a plus. Must be able to operate effectively and reliably in office and/or at home Drug Test, Background Check and Fingerprint are required Capable of sitting or standing for extended periods will be a requirement Capable of reviewing data and/or images on a computer monitor for extended periods (typically 8 hours shif ts) Verra Mobility Values An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values: Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation. Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous. Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease. Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others. With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. .

Location: AZ_Phoenix_Office Who we are… Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities. Position Overview: Evaluate and process high volumes of customer and citizen requests in accordance with applicable business rules, procedures, and statutes. Develop and maintain a strong understanding of customer-specific business rules and requirements to ensure timely and accurate processing. Ensure work is completed in accordance with established business requirements, procedures, and company standards. Review work for accuracy and completeness and take appropriate action to resolve missing or incorrect information prior to completion. Identify and escalate complex requests, processing issues, or potential SLA risks to the appropriate team member or leadership. Provide exceptional customer service to citizens and clients. Process requests received from internal operational and support teams as required. Meet or exceed established service level agreements (SLAs), quality standards, and performance expectations. Maintain accurate documentation and records related to completed work and correspondence. Qualifications: Qualifications High School Diploma or Equivalent Intermediate computer skills using Microsoft Office (Word, Outlook, SharePoint, and Excel) Data Entry 40 wpm Strong communication, both verbal and written 1+ years of data entry experience required Demonstrated ability to work and problem solve independently as well as recognize when to escalate issues Make sound decisions and accept / act upon constructive feedback Adhere to professional behavioral expectations and the ability to work well with different groups and departments Must be able to communicate effectively in the English language. Bilingual in English and Spanish is a plus. Must be able to operate effectively and reliably in office and/or at home Drug Test, Background Check and Fingerprint are required Capable of sitting or standing for extended periods will be a requirement Capable of reviewing data and/or images on a computer monitor for extended periods (typically 8 hours shif ts) Verra Mobility Values An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values: Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation. Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous. Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease. Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others. With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. .